Pullman at Sydney Olympic Park 5 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 2.423 comentários

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Pullman at Sydney Olympic Park - Image 1
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Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Austrália

Descrição

Extras do hotel

  • Complimentary WIFI

  • Guest rooms provide stunning panoramic views

  • Bacar Restaurant features an extensive and enticing wine list

  • 24 hour fit lounge

  • 2 minute walk to rail station, 26 minute drive to CBD

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Localização do hotel

Pullman at Sydney Olympic Park

Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Austrália

GPS:-33.849167, 151.068771

Telefone
Fax +61 2 8762 1263

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

BACAR RESTAURANT

O Bacar é um restaurante contemporâneo de alto nível situado no Pullman, no Parque Olímpico de Sydney. Delicie-se com os inesquecíveis menus sazonais do restaurante Bacar, criados pelo nosso premiado Chef Executive, Ben Nicholls.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.3/5  2.423 comentários

Classificação do TripAdvisor  4.5/5  1.875 comentários

Disappointing Stay.

Nota Tripadvisor 1.0/5

J J Avaliação com certificação TripAdvisor

The hotel has an excellent location, although the staff’s performance is average. Specifically, the duty manager, Tanya, fell short of expectations and demonstrated a lack of focus on guest satisfaction. I strongly recommend further training to focus more on customers needs and expectations.

Dear J J, Thank you for sharing your feedback with us. We are disheartened to learn about your disappointing experience at our hotel. We appreciate your kind words about our location and regret to hear about the service shortfall you encountered. Rest assured, guest satisfaction is our top priority, and we will address your concerns internally. Your suggestion for further training is duly noted. We hope to have another opportunity to exceed your expectations in the future. Warm regards, Dianne Knight Director Rooms

Fawlty Towers designed this hotel - don't stay here if you want wifi or mobile charging points!

Nota Tripadvisor 1.0/5

TheMohawkSingapore Avaliação com certificação TripAdvisor

The staff were nice but the hotel room was designed by Fawlty Towers! There are also no phone charging points at all! In 2024! The wifi was appalling. It kept going off and on and when it was on it kept dropping and wasn't fit for purpose. The bed had a duvet on which did not fit the duvet cover and no one had noticed! Several times they tried to tell me that this was normal! Then they blamed the laundry people for doing this! Just common sense bypass going on here! How can a four star hotel give a customer a duvet with a duvet cover that is too small for it? The desk had a chair that was too low for it to be able to use the desk properly!' They had to find me a conference chair with cushions so that I could reach the desk! Bizarre design! The sink was so badly designed that it could not be used to fill up either the kettle or the water bottle they gave me without spilling out all the water from them! It was a joke! I had to use the small glass that they gave us to fill up with water and then pour the water into the kettle to be able to use it! On my 3rd day they didn’t even bother to clean my room! I left at midday and came back at 11pm and the room had not been touched, this despite the fact that I did not have the don’t disturb sign on. Shocking for a hotel of this nature not to clean your room! I had to call up to get some coffee granules for the morning but clearly no one had tried to clean the room. What kind of SOP allows that? It’s like a hotel room from the 1990s! Fawlty Towers designed, don't stay here! Bailey was fantastic as introduced me to Michael who saved me a load of money in taxi fares to and from the airport. Great location for the concert which is why I am here but I wouldn’t stay here again, it’s a shambles.

Dear Chris J. Reed, I would like to express my sincere apologies for the numerous inconveniences you experienced during your stay with us. Your feedback regarding the design flaws in the room, the absence of phone charging points, and the subpar wifi connection is deeply concerning. Please rest assured that we take your comments seriously and will address these issues with our team. It is disappointing to hear about the issues with the duvet and duvet cover, as well as the desk and chair setup. Such lapses in attention to detail do not reflect the high standards we strive to maintain. We will investigate these matters further to ensure they are rectified promptly. Regarding the cleanliness of your room, I sincerely apologize for the oversight in servicing your accommodation. This is certainly not indicative of our usual standards, and I will personally look into the breakdown in our housekeeping procedures to prevent such incidents from occurring in the future. I am delighted to hear that Bailey provided you with excellent service and introduced you to Michael, who assisted you with transportation arrangements. We appreciate your kind words about our team members and the hotel's convenient location for the concert. Once again, please accept my apologies for the shortcomings you encountered. We value your feedback as it helps us improve, and I hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. Warm regards, Dianne Knight Director Rooms

Conference Attendance

Nota Tripadvisor 4.0/5

David G Negócios - Avaliação com certificação TripAdvisor

A mid standard hotel located close to our conference facilities. Check-in and other formalities good, breakfast I would rate quite high but the bed, my goodness. Each night the bed was short sheeted. Despite my complaint to housekeeping every night was the same. I had to pull everything out from the end of the bed to get under the sheet and doona. and despite having a king room, it was 2 single beds pushed together, so I had a ridge running down the centre, most uncomfortable. Other conference attendees also complained of the same issues...

Dear David G, Thank you for taking the time to share your feedback regarding your recent conference attendance at Pullman at Sydney Olympic Park. We are pleased to hear that you found our check-in process and other formalities to be satisfactory. Your kind words about our breakfast are greatly appreciated. We sincerely apologize for the inconvenience you experienced with the bedding in your room. We take guest comfort very seriously, and it is disheartening to learn that the bed was not up to our usual standards. Rest assured, your comments have been shared with our housekeeping team to address the issues you encountered during your stay. At Pullman, we strive to provide a seamless and comfortable experience for all our guests, and we regret that we fell short in this instance. Your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to ensuring that each guest enjoys a restful and pleasant stay with us. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and comfort that we are known for. Should you choose to stay with us again, please do not hesitate to contact me directly so that I can personally oversee your reservation. Warm regards, Dianne Knight Director Rooms

A great stay

Nota Tripadvisor 5.0/5

josephkI604ZN Família - Avaliação com certificação TripAdvisor

Very friendly and welcoming team. First from reservation staff- Lucy who was very helpful and patient to secure my bookings. Wen arriving at the hotel, ALim,and Hyeongsh were very friendly and careful in going through my three bookings and provided excellent advice and demonstrated professional. Alim was particularly stood out and offer to carry my luggages. Very thankful for his prompt help. Will definitely come back to stay again

Dear josephkI604ZN, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great stay at Pullman at Sydney Olympic Park. It is wonderful to know that Lucy, Alim, and Hyeongsh provided you with exceptional service from the moment of reservation to your arrival. We are proud to have a team that is friendly, welcoming, and dedicated to ensuring our guests' satisfaction. At Pullman, we always strive to offer a seamless and pleasant experience, and we are thrilled to learn that our team members went above and beyond to assist you during your stay. Your kind words will be shared with Lucy, Alim, Hyeongsh, and the rest of the team to motivate them to continue delivering outstanding service. We look forward to welcoming you back for another excellent stay. Should you need any assistance with future bookings, please do not hesitate to contact us. Warm regards, Dianne Knight Director Rooms

Dissapointing and overpriced

Nota Tripadvisor 3.0/5

Syd00 Viagem individual - Avaliação com certificação TripAdvisor

Location - great for our event at Qudos Bank arena. The hotel was desperately overpriced, and the room was disappointing. There was a broken bedside table, a strange desk in the middle of the room, and a small television mounted high on the wall. The shower leaked all over the bathroom floor. The room felt outdated and uncared for. Next time, I'll take the budget hotel option in Olympic Park because the price i paid for this sub-standard hotel experience was way too much.

Dear Syd00, Thank you for sharing your feedback regarding your recent stay at Pullman at Sydney Olympic Park. We are glad to hear that our location was convenient for your event at Qudos Bank Arena. We are truly sorry to hear about the concerns you encountered during your stay. At Pullman, we strive to provide a comfortable and pleasant experience for all our guests. We regret to learn about the issues you faced in your room, and we appreciate you bringing them to our attention. To ensure we address these matters could you please reach out to me on dianne.knight@accor.com so we can obtain your booking and room details so we can address the issues. We value your feedback as it helps us improve our services. Should you choose to stay with us again, we would love the opportunity to provide you with a more enjoyable experience that reflects the high standards we aim to deliver. Warm regards, Dianne Knight Director Rooms

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 639 comentários 8.5/10 Localização
  • 1.374 comentários 7/10 Quarto
  • 1.419 comentários 8.3/10 Serviço
  • 14 comentários 7.7/10 Internet
  • 461 comentários 5.8/10 Limpeza
  • 270 comentários 7/10 Pequeno-almoço
  • 251 comentários 4.4/10 Custo Benefício

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.