Pullman Magenta Shores Resort 5 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 1.586 comentários

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Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
Pullman Magenta Shores Resort - Image 3
Pullman Magenta Shores Resort - Image 4
1 Magenta Drive, 2261 MAGENTA, Austrália

Descrição

Extras do hotel

  • Situado à beira-mar, com villas em estilo Estância

  • Piscina-lagoa ao ar livre e piscina coberta aquecida

  • Campo de golfe e instalações desportivas deslumbrantes

  • Vie Day Spa

  • Restaurante e Bar premiados

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Localização do hotel

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Austrália

GPS:-33.310834, 151.522901

Telefone
Fax +61 2 4352 8199

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.0/5  1.586 comentários

Classificação do TripAdvisor  4.0/5  898 comentários

Breakfree standard with Pullman prices

Nota Tripadvisor 3.0/5

lost_nomads Romântica - Avaliação com certificação TripAdvisor

On the surface driving in to the grounds past the golf course and the spectacularly maintained gardens, you reach what looks like a club house amongst residential buildings. The clubhouse holds reception, dining, spa, indoor pool + sauna, conference rooms and they are all kitted out nicely in a Hamptons type theme. Restaurant staff were great for breakfast and dinner. Barrett’s food a highlight of meals eaten. Our “studio” should not be sold as such, it’s a hotel room and 3 star at that, hailing from the early 2000’s. A small tv sitting on a bashed up desk and a cheap occasional chair that you sunk down into a hole in the upholstery. They provide plates, cutlery and a tea towel but they expect you to wash up in the bathroom sink. Yuk. Given the mould present in the shower I wonder how well they clean everything. They use the excuse they are an eco resort so don’t provide housekeeping, yet they don’t put fly screens on the doors and windows for you to have everything open for fresh air- instead you use an air conditioner? No welcome amenity for Accor members. Hubby played golf but wasn’t too impressed with the course. Sauna was enormous but takes awhile to warm up. The indoor pool wasn’t heated and the main lagoon pool was closed for the foreseeable future. With no 24hr reception, no housekeeping, state of rooms etc I honestly don’t know how they get their 5 star rating. A big IF I was to return, I wouldn’t book the hotel room, ahem I mean “studio” again.

Golf resort not quite on Par.

Nota Tripadvisor 4.0/5

pbchurchy Romântica - Avaliação com certificação TripAdvisor

Lovely golf resort off the M1. Top resort a little off its game lately. Fantastic location and resort with plenty of facilities, unfortunately many facilities under repair and for the price charged the resort room we stayed in needed a good clean or new paint . Beds comfortable and room was clean but well worn. Paid for a sea view - but was “upgraded” to a three room villa which for two of us was way too big and we would have rathered a reduced price if our sea view was not available upon check in. Restaurant options were good and the quality and price was good.

Poor service and quality

Nota Tripadvisor 1.0/5

Jin K Viagem com amigos - Avaliação com certificação TripAdvisor

We stayed at Pullman Magenta Shores Resort during the Sep/Oct school holidays and was very disappointed. They ran out of towels, citing the previous public holiday as the reason. The villas are in desperate need of refurbishment, and we found a dead bird outside the outdoor dining area. When I reported it, reception said they would only remove it if the housekeeper was comfortable. This level of service and quality is unacceptable.

Good morning Jin K, Thank you for taking the time to share your recent stay with us. We are so sorry that your stay did not meet your expectations. Unfortunately our delivery of towels was limited by our supplier over the long weekend which we have addressed with them and apologise for the inconvenience caused. Our Maintenance services did come and remove the bird the following morning for you. I do hope you will allow us the opportunity to welcome you back and if I can be any assistance in helping you with your next booking please do let me know as I would love to ensure your next stay with us is to our usual high standard. Kind regards, Rebecca King Front Office Manager

Beautiful resort, but surprisingly there is no night team working in the resort!

Nota Tripadvisor 3.0/5

Xiao Y Família - Avaliação com certificação TripAdvisor

Beautiful resort, however we are disappointed with the team which couldn’t support a basic requirement from the guest. My kid was unwell and vomit on the quilt accidentally around 11pm. We called through the receptionist to ask for spare one we can change ourselves, because there was no extra one in the room. Unfortunately the lady told us hotel after 10pm there is not staff except security who has no access to any linen housekeeping stuff. I am so surprised to know there is no even one night manager working over the night to ensure hotel and guest in the safe hand. This is a big hotel brand, even airbnb has the emergency contact for guest needs. As a hotelier who works in the industry over 16 years, knowing how bad it would be a hotel with no night team. I would not recommend any friends to stay, because this is hotel basic not put guest as the most important part.

Good morning Xiao Y, Thank you for taking the time to share your recent experience with us. Our Reception hours are 7:00am - 10:00pm. This has been in place for many years now and I am so sorry that we were not able to assist you when you needed us. I do hope you will allow us the opportunity to welcome you back again soon. Kind regards, Kasey Bell Front Office Team Leader.

Underwhelming and suboptimal

Nota Tripadvisor 2.0/5

fyz1206 Avaliação com certificação TripAdvisor

Stayed at the Pullman Magenta Shores for a conference. The conference itself was well organised and catered for by the Pullman team. However everything else was suboptimal and not what one would expect from a '5 star' resort. The studio I was in was extremely run down and lower than motel quality (dents and holes in the wall, stained carpet, bathroom door was broken), no minibar at all, towels threadbare and all very small. There were gnats inside the bathroom which had come in through an open high window (could only be closed from outside) with a clearly broken insect screen - called reception about this in the evening and was advised that there are no staff on site at night and could only be fixed in the morning. Housekeeping is on request (and at an additional cost) and the standard is poor - shocking and not all in keeping with a 5 star institution, not even 4 star. The first time house keeping came, there were still dead insects in the bathroom despite being 'cleaned'. Then I requested housekeeping another night for the next day and nobody from housekeeping turned up. Pillows are poor quality. WiFi was patchy in the villa (but worked in the conference centre) - staff were kind enough to bring a WiFi dongle for the room, but not a great long term solution. No offer of help with luggage when checking in - simply given a key and map and sent on my way. The studio was up one flight of stairs - was not told this upon checking in. No lift access. Luckily I was able to manage to take my luggage myself up the stairs and down, but not everyone would be able to do this. Extremely poor service. The staff who were present were all warm and welcoming, but I get the sense everyone is understaffed and overworked and unable to provide high (or even decent) quality service. Definitely not worth the money or effort to come here.

Good morning Fyz1206, Thank you for taking the time to share your recent experience with us. We are so sorry that your stay was underwhelming. I have shared your feedback with our Management Team to look into and address. Kind regards, Kasey Bell Front Office Team Leader

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 285 comentários 9.1/10 Localização
  • 1.009 comentários 5.2/10 Quarto
  • 788 comentários 7.2/10 Serviço
  • 65 comentários 1.2/10 Internet
  • 416 comentários 3.2/10 Limpeza
  • 410 comentários 5.1/10 Comida
  • 324 comentários 5.1/10 Conforto
  • 208 comentários 5.8/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.