Mantra Parramatta 4 estrelas

Nota clientes Avis (Classificação ALL) 3.7/5 1.371 comentários

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, contacte o número: 1300 987 610

  • Proximidade ao terminal de autocarros e comboios

  • Westfield Parramatta

  • Proximidade à zona de restauração

  • Cinema a 600 metros

As nossas opções de alojamento

Localização do hotel

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Austrália

GPS:-33.819519, 151.006438

Telefone
Fax +61 2 9635 3388

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.7/5  1.371 comentários

Classificação do TripAdvisor  4.0/5  2.166 comentários

Dishonest about using the hotel being fully booked for poor service.

Nota Tripadvisor 1.0/5

Rayn786 Avaliação com certificação TripAdvisor

Was very disappointed about this hotel.s dishonest claims about being fully booked. They are fully booked so can't help you with your bags. They are fully booked so can't give you a room upgrade even though you are almost a platinum accor plus member. You can catch them out so easily by checking how many rooms you can book on their website, but they don't really care and neither does accor

Avoid!

Nota Tripadvisor 1.0/5

Pranavan M Avaliação com certificação TripAdvisor

Firstly, the location is good. That's where the compliments stop. The A/C at the lowest temperature was blowing hot air. The carpets had large stains on the way to my room. However, the biggest disappointment is the staff seem to think it's okay to lie to guests and the duty manager makes excuses for the staff. My room wasn’t cleaned over two days and I as one was a Sunday I thought maybe the hotel doesn’t have cleaning staff and I was okay. Then on Monday the room wasn’t cleaned and I contacted reception. The staff was polite and said they will check something. After a few minutes came back and said cleaning was included and they were sorry this did not occur. I said not to worry and if they could please send some towels and supplies up to the room. 3 ½ hours later still nothing was brought up to my room and I went down to reception. I had the misfortune of speaking to the manager who asked for my room and proceeded to tell me that cleaning was not included in my room. I said I spoke to someone at reception and they said the cleaning was included and then she proceeded to tell me that she was the manager. I don’t care if you are the duty manager or the CEO, when someone promises something to a paying guest the hotel staff should take it upon themselves to ensure it’s actioned. Then the manager said there were alot of people checking in. Again making excuse after excuse. Which I thought was interesting. The hotel wasn’t interested in my request because I had paid my money in full. They had to deal with the new guests because they still needed to pay and then they too can be treated poorly by the staff. Since the incident last week, I have travelled for business to Paramatta for 4 days and will be travelling again in a few days. I have found some great hotels in Paramatta that value their guests. This hotel is currently where it deserves at the bottom of the pile. I suggest if you are travelling to Paramatta please avoid this hotel. Unless you enjoy paying top dollar to receive lies and poor service. This hotel near needs a major refurb and all staff need to be retrained from the beginning in providing customer Service. Avoid! Avoid! Avoid!

Clean and comfortable room. Public spaces falling to bits. Crappy room preparation.

Nota Tripadvisor 3.0/5

Glenn F Avaliação com certificação TripAdvisor

The place was clean and the room didn’t at all seem tired. The bed was the comfiest I’ve slept in for a long time. Outside the room it was different! Only one lift worked out of three and it had dodgy buttons. We booked and paid for three people but had to get housekeeping to make the sofa bed up. Except housekeeping had gone home and the reception man had no idea how to make a bed. And we didn’t get our third set of towels until the room was serviced the next day. Meanwhile we couldn’t make a cup of tea because the tea selection only had green tea available.

alright

Nota Tripadvisor 3.0/5

abi2305 Viagem a sós - Avaliação com certificação TripAdvisor

fairly sure i saw a bit of blood on the curtain but i wasn’t there for long so i didn’t get a chance to say anything also i might’ve seen a pube in the bath but everything else was great

Disgusting hotel. Do not stay here!

Nota Tripadvisor 1.0/5

Companion02216639574 Avaliação com certificação TripAdvisor

Hotel was smelly with mouldy floors and stunk of weed. Dusty room and aircon didn’t work. Bed was like a rock to sleep in. Fridge didn’t work and had no mini bar. Our parking spot we paid for was giving out to someone else when we arrived back at the hotel later in the night and we had to park on the street across the road.

Dear Companion02216639574 Thank you for your feedback regarding your recent stay at Mantra Parramatta. I sincerely apologize for the inconvenience caused by the parking error. I understand how disappointing this was you and I’m truly sorry for the impact it had on your stay. I trust that a refund for your parking is already in process, however if not, please contact me on my email below and I will arrange as quickly as possible. If there were other aspects of your stay that you felt could be improved, we genuinely appreciate if you share them with us during your stay. Our team is dedicated to addressing any issues promptly and ensuring a comfortable experience for our guests. We hope to have the opportunity to welcome you back soon. Thank you Riki Bourolias General Manager Mantra Parramatta

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 642 comentários 9/10 Localização
  • 1.050 comentários 4.8/10 Quarto
  • 799 comentários 6.5/10 Serviço
  • 46 comentários 3.7/10 Internet
  • 483 comentários 4.1/10 Conforto
  • 437 comentários 5/10 Limpeza
  • 269 comentários 2.5/10 Comodidades
  • 206 comentários 5.2/10 Custo Benefício

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.