Pullman Quay Grand Sydney Harbour 5 estrelas

We booked 4 nights at short notice after my wife had been hospitalised, and needed accommodation for a few days before she could fly home. We needed a sunny apartment with cooking and laundry facilities, and a pleasant outlook. We hit the jackpot! Our unit was on the 6th floor, facing the harbour, directly above the ferry wharves at Circular Quay. Always something to look at while my wife recuperated, although whisper quiet. Recommend including the breakfast (a la carte) in your package.

We had to wait three hours for 'champagne on arrival' after asking twice for it. On the third day (today 6.9.2023) we left our room at 10am placing the please service sign on the door. We returned to the motel at approximately 2.30pm to discover the room had not been serviced. I phoned housekeeping, no answer, so I phoned the duty manager and was told she would organise it now. Half an hour later, no one had attended. I went to a room that had 3 people cleaning it and asked for the room to be serviced. Not at all good enough for the price we paid. The view is spectacular but the service is rubbish.

I recently stayed at the Quay Grand Sydney Hotel and was disappointed with my experience. While the decor and general maintenance of the hotel remain the same as they were 23 years ago, there were several issues that marred our stay. One of the toilets in our room appeared to have yellow urine stains on the seat. Upon closer inspection, it turned out to be yellow dried bubble stains, which still raised concerns about cleanliness. We decided to order breakfast through room service and called an hour later to check on the status of our order. We were told it would be with us soon. However, after waiting for 1.5 hours, we called again, and they claimed it was only 5-10 minutes away. This delay was frustrating, especially on Father's Day. Close to two hours later, we received a call saying there was a problem with the system, and they asked if we still wanted the breakfast. Unfortunately, we had no more time left as we had to rush to the airport. When we brought up our concerns with the front desk reception, their excuse was that they were busy with Father's Day. In my opinion, a 5-star hotel should have anticipated increased demand on special occasions and ensured adequate staffing. This experience left a sour taste in our mouths, considering the high cost of staying here. Regrettably, I cannot recommend the Quay Grand Sydney Hotel based on my recent visit. We won't be returning, and we will make sure to share our disappointing experience with our friends to prevent them from facing similar frustrations.

Tried the Pullman after a stay at the Shangri-La previous week ( our usual place of choose ). The Pullman is now our go to for Sydney trips as the overall experience was fantastic. It may not have the finesse of the parking ( we pre booked opera house car oark) but for location and room was 5 star in our opinion. Location is fantastic with short walk to train etc.

Our stay was wonderful. First, the “garden” in the “garden view room” was the Sydney Royal Botanical Garden, so that was amazing. On top of that, we could see the Sydney Opera House. The view was exceptional. The staff was extremely helpful and pleasant, and the restaurant was excellent for breakfast. We used the pool, and my 5 year old loved it. The location is excellent; you’re within walking distance of a number of attractions in Sydney, and right by public transit to get to even more. My only quibble, and it is a very minor one, is that some of the furniture and cabinetry seemed to be showing their age in the room. But as I said, that is a minor quibble in what was a fantastic stay at a fantastic hotel.