The Grande Dame of our story, Melody is the ultimate connector, the epitome of Fairmont’s colorful world. She’s magnetic, of course, but what really ignites her spirit is dreaming up unforgettable occasions with friends—old, new, and soon-to-be. Known wherever she goes for her captivating personality, infectious laughter, and gift for making everyone she meets feel special, she’s the spark that lights up a room. She stays at the Fairmont because it’s the place where every moment is filled with possibilities—where every moment is an invitation to make special happen.

Not to be confused with that cane carrying writer of New York fame, this Tom Wolfe is a legend in his own right, America’s first concierge. Introduced to the art of hospitality by his high-flying parents, Wolfe got his start in Washington, DC before heading across the pond to England, and later Paris, learning his craft in the halls of the finest European hotels. Returning stateside, he introduced himself at Fairmont San Francisco, where he set about introducing America to the fine art of taking special care of each and every guest, building a rapport and creating indelible moments through deep expertise and anticipatory zeal. When he’s not cultivating these special moments, Wolfe can be found exploring the farthest reaches of the city on foot or motorcycle, seeking out new and novel destinations for his guests’ surprise and delight. Tom has been making special happen since day one, and inspiring this special spirit in the next generation.

Colton’s two favorite places? Working out in a Fairmont Hotel gym. Or, mixing it up on the dance floor. Flirty, charming, and endlessly fun, he’s a social butterfly, as quick to strike up a conversation post-yoga, as in passing in the lobby. Impeccably fit, and always dressed for the occasion, for Colton, peak performance goes hand in hand with feeling one’s best. Whether in the gym, or on the dance floor, Fairmont Hotels & Resorts are where he finds his flow.

Whether out on the links or out on the town, Dash is always looking for ways to take his game to a higher level. Equal parts gentleman and fierce competitor, Dash has the thoughtful intensity of someone who has strolled the fairways of life, always thinking two or three strokes ahead. With impeccable taste, and an eye on the far green, he’s a well-traveled connoisseur, always in search of those special moments when everything comes together just so. And so, you’ll find him at Fairmont Hotels.

Whoever said “All happy families are alike” never met the Jenkins. Alex and Haley, their daughter Avery, and Bold Betty, the family’s beloved Golden Retriever, go everywhere together. And wherever they go, there’s only one item on their to-do list: make special happen. Whether paddleboarding in Hawaii, or skiing the Rockies, every trip is a chance to create new special memories. Consummate travelers, they effortlessly draw others into their orbit, sharing their special brand of special. They share a special bond with Parker, the porter, who can never get enough of this fun-loving bunch. You’ll find them at Fairmont–Bold Betty in tow.