Fairmont La Hacienda Costa del Sol 5 stars

Customer review rating (ALL Rating) 4.4/5 428 reviews

Fairmont La Hacienda Costa del Sol - Image 1
Fairmont La Hacienda Costa del Sol - Image 2
Fairmont La Hacienda Costa del Sol - Image 3
Fairmont La Hacienda Costa del Sol - Image 4
Calle de Faro de Punta Mala 2, 11310 SAN ROQUE, Spain

Description

Hotel extras

  • A destination resort featuring a links golf course by the sea.

  • Four swimming pools for guests, including a heated outdoor pool.

  • Sea-view spa offering year-round relaxation in a serene coastal setting.

  • Beachfront location with stunning sea views, near a secluded beach.

  • Close to a secluded and quiet beach

Our accommodation(s)

Hotel location

Fairmont La Hacienda Costa del Sol

Calle de Faro de Punta Mala 2
11310 SAN ROQUE
Spain

GPS:36.246457, -5.310283

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  428 reviews

Customer review rating 4.5/5

Valerie C. Families - Confirmed reviews ALL

¡Hola! My two children and I recently stayed at La Hacienda Fairmont, and we had a wonderful experience. The facilities are absolutely fantastic, beautifully designed, spotless, and truly inviting. The service was exceptional, especially from the concierge, who was incredibly attentive and thoughtful. Since the hotel wasn’t running at full capacity due to the off-season, he helped us find great alternatives for the kids, which made our stay so much easier and more enjoyable. Our room was comfortable, well-equipped, and perfect for our needs. Breakfast each morning was delicious, fresh, and served with genuinely kind service. We loved our time here and will definitely be back...perhaps during a slightly warmer season so we can fully enjoy the beach and the pools, which were a bit chilly this time. Thank you to the whole team for such a lovely stay. We look forward to returning!

Dear Mrs C., Thank you sincerely for sharing such a wonderful and detailed review of your family stay with us. We are delighted to hear that you and your two children had such a lovely experience and that our facilities, design, and cleanliness contributed to making your visit memorable. It means a great deal to us to read your kind words about the service you received, especially from our concierge Isidro. He will be truly happy to know that his attentiveness and support helped make your stay smoother and more enjoyable, and we greatly appreciate you highlighting his exceptional work. We are also pleased to know that your room suited your needs perfectly and that you enjoyed our breakfast each morning. Your intention to return during a warmer season is the best compliment we could hope for, and we look forward to welcoming you back so you can fully enjoy the beach and pools. Regarding the issue with your reservation and the payment link, we are glad that it was resolved to your satisfaction. Thank you for your patience and understanding throughout the process. We also appreciate your comment about recycling. You are correct, much of the waste is sorted by our team after collection, which is why dedicated bins may not always be as visible in all areas. Your observations are valuable and will help us continue improving the clarity and accessibility of our sustainability practices for our guests. Thank you again for choosing Fairmont La Hacienda and for taking the time to share such thoughtful feedback. We hope to have the pleasure of welcoming you and your family back very soon. Warmest regards, Oriane Parrot Quality & Continuous Improvement Manager

Customer review rating 5.0/5

Catherine C. W. Couples - Confirmed reviews ALL

A very modern new hotel with wonderful furniture, decorative and practical. The pottery items are worthy of being on display in any museum. Because it is a quiet period of the year only one restaurant was open and the menu was a bit limited, although the food was lovely. A very large bathroom/shower/toilet with an interesting lighting system.

Dear Mrs W., Thank you very much for taking the time to write your kind and thoughtful review. We are delighted to hear that our staff made such a positive impression, your words about their attentiveness and approachability truly mean a lot to us. We will be sure to share your compliments with Pablo and Juancho, our colleague from reception; they will be thrilled to be mentioned personally. We are also glad that you enjoyed the design of our hotel, the quality of the furniture, and our decorative pottery pieces, it is wonderful to know that these details stood out to you. Thank you as well for your feedback regarding the restaurant options during the quieter season. We understand how a limited menu can impact the experience, even though we are pleased you enjoyed the dishes themselves. Your comments help us improve as we continue to grow. We hope to welcome you back soon for another comfortable and memorable stay. Warm regards, Oriane Parrot Quality & Continuous Improvement Manager

Customer review rating 4.0/5

Milan S. Business - Confirmed reviews ALL

Brand new hotel with the great reception stuff and the brand new furniture and everything. On the other side, still some things needs to make some fine tunning - like smell in room from the water...

Dear Mrs S., Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed our brand-new facilities and that our reception team made such a positive impression. The ladies at the front desk will be delighted to know they contributed to your satisfaction. We also appreciate your comments regarding the areas that need fine-tuning. We are currently reviewing the room odor issue you mentioned to ensure a more consistent experience. Likewise, your feedback on the WiFi speed and ease of access, as well as the mobile signal limitations, is extremely valuable. We understand how important connectivity is, and we are working on improvements with our IT team to enhance coverage across the entire property. Thank you again for your helpful insights. We hope to have the opportunity to welcome you back and offer an even smoother and more enjoyable stay. Warm regards, Oriane Parrot Quality & Continuous Improvement Manager

Customer review rating 5.0/5

Osman W. Families - Confirmed reviews ALL

I had a fantatsic time, the staff were courteous, respectful and always very helpful. Eduardo was especially helpful and Zoraida.

Dear Mr W., Thank you so much for your wonderful feedback. We are delighted to hear that you had a fantastic stay and that our team made such a positive impression. Your kind words about the staff being courteous, respectful and always helpful truly mean a lot to us. A special thank you for mentioning Eduardo, Zoraida and Javier. We will make sure they receive your recognition, they will be thrilled to know they contributed to making your stay memorable. We look forward to welcoming you back again soon. Warm regards, Oriane Parrot Quality & Continuous Improvement Manager

Customer review rating 4.5/5

Filip W. Couples - Confirmed reviews ALL

The stay was a great pleasure. It was relaxing, hotel is at a very high standard and staff very welcoming and helpful. We are already thinking about returning soon :-). I could mention a few things that could be improved: - Most significant issue for us was that water in indoor pool and specially "jaccuzzis" was very cold and upsetting. This is in contrast to great heated outdoor pool that I consider as strong asset. - Not directly fault of the hotel, but GSM reception is very poor and it would be good to have it improved. Wi-fi does not solve the problem. - Not the most important thing, but welcome ammenity was very underwhelming, to be honest I can't think of less attractive one for a long time.

Dear Mr W., Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to hear that you had such a relaxing experience and that both our property and team made your stay enjoyable. It is wonderful to know that you are already considering a return visit. We also truly appreciate your constructive comments. We regret that the temperature of the indoor pool and jacuzzis did not meet your expectations, especially given how much you enjoyed the heated outdoor pool. Your feedback is important and has been shared with our Spa and Engineering teams for review. Regarding mobile reception, we understand how challenging it can be when GSM signal is weak, and we are actively exploring solutions to improve connectivity throughout the hotel. We also appreciate your remark about the welcome amenity, and we will reassess this to ensure it better reflects the level of hospitality we strive to offer. Thank you again for taking the time to help us improve. We sincerely hope to welcome you back very soon. Warm regards, Oriane Parrot Quality & Continuous Improvement Manager

Other web-users rate our hotel

  • 127 reviews 8.9/10 Location
  • 266 reviews 8.8/10 Room
  • 398 reviews 8.1/10 Service
  • 5 reviews 0/10 WiFi
  • 195 reviews 9.6/10 Vibe
  • 97 reviews 8.8/10 Comfort
  • 86 reviews 9/10 Breakfast
  • 63 reviews 4.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.