Fairmont La Hacienda Costa del Sol 5 stars

Customer review rating (ALL Rating) 4.4/5 926 reviews

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Fairmont La Hacienda Costa del Sol - Image 1
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Calle de Faro de Punta Mala 2, 11310 SAN ROQUE, Spain

Description

Hotel extras

  • A destination resort featuring a links golf course by the sea.

  • Four swimming pools for guests, including a heated outdoor pool.

  • Sea-view spa offering year-round relaxation in a serene coastal setting.

  • Beachfront location with stunning sea views, near a secluded beach.

  • Close to a secluded and quiet beach

Our accommodation(s)

Hotel location

Fairmont La Hacienda Costa del Sol

Calle de Faro de Punta Mala 2
11310 SAN ROQUE
Spain

GPS:36.246457, -5.310283

Telephone
Fax +34 856 29 08 11

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  926 reviews

Customer review rating 3.5/5

Kim H. Couples - Confirmed reviews ALL

Beautiful resort and great guest room. Experience will be enhanced with the beach club. Clearly resort is new and things to sort out. Overall food experience (except breakfast) fairly poor. Most food service staff seemed inexperienced.

Customer review rating 5.0/5

Ivan A. Couples - Confirmed reviews ALL

Amazing stuff, perfect location and very nice restaurants and amenities

Dear Ivan A., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciated our location, and found our amenities to be satisfactory. Your kind words about our staff will be shared with the team, as they strive to provide exceptional service. Best regards, Fairmont La Hacienda Costa del Sol Team

Customer review rating 0.5/5

Carolina H. Couples - Confirmed reviews ALL

It’s been over a month and I can’t begin to tell you how disappointed I am in my experience of staying at the Fairmont, La Hacienda. To think that I left my toiletry bag behind with much-needed prescriptions and could’ve had a courier service pick them up the night of my departure, May 24, and after three attempts of reaching the Hotel and talking to the concierge department, nobody was able to help me And then after more phone calls, I’m told that they will ship my bag to my home in Florida, which never happened I can assure you my review for the Fairmont La Hacienda will reflect this terrible experience. I expect so much more from supposedly a first rate Hotel. I do not have the manager‘s name of the hotel and I wish I did because I would let them know just what terrible service was provided. Steven Bouchey

Customer review rating 4.5/5

Sean R. Families - Confirmed reviews ALL

Amazing Villa. Staff were brilliant. House keeping were 10/10

Dear Mr. R., Thank you for sharing your feedback following your recent stay. We are delighted to know you enjoyed your villa and that our housekeeping, front-of-house team, and breakfast Maître d’ helped make your stay memorable. Your kind words will be shared with the team. We also appreciate your comments regarding breakfast service. We regret that the experience felt busy and disjointed during peak times and that the coffee, tea, and hot dishes did not meet expectations. Your feedback has been shared with our team as we continue to improve. We hope to have the pleasure of welcoming you back to Fairmont La Hacienda soon. Warm regards, Fairmont La Hacienda Costa del Sol Team

Customer review rating 1.5/5

Jaclyn M. Families - Confirmed reviews ALL

Positive: upgrade (thank you!); VERY friendly staff! Negative: luggage delivery after arrival took more than 30 min to be brought to room. The fridge in room not working; no turndown service for both nights (even after requested online and double checked DND not on); booked via travel agent and VIP amenity never delivered; breakfast service where a cup of coffee took 30 min and several requests; poolside service slow and with mistakes where wrong food delivered; valet retrieval was slow and had to repeat request even thought called royal service 15 min in advance and once at lobby, no one was aware of the request. Unfortunately, the hotel felt very "over whelmed" and under staffed during our stay.

Other web-users rate our hotel

  • 234 reviews 8/10 Location
  • 520 reviews 8.1/10 Room
  • 730 reviews 6.9/10 Service
  • 5 reviews 0/10 WiFi
  • 326 reviews 9.6/10 Vibe
  • 306 reviews 5.3/10 Food
  • 194 reviews 8.5/10 Comfort
  • 185 reviews 7.4/10 Breakfast

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