Fairmont La Hacienda Costa del Sol 5 stars

Customer review rating (ALL Rating) 4.5/5 492 reviews

Fairmont La Hacienda Costa del Sol - Image 1
Fairmont La Hacienda Costa del Sol - Image 2
Fairmont La Hacienda Costa del Sol - Image 3
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Calle de Faro de Punta Mala 2, 11310 SAN ROQUE, Spain

Description

Hotel extras

  • A destination resort featuring a links golf course by the sea.

  • Four swimming pools for guests, including a heated outdoor pool.

  • Sea-view spa offering year-round relaxation in a serene coastal setting.

  • Beachfront location with stunning sea views, near a secluded beach.

  • Close to a secluded and quiet beach

Our accommodation(s)

Hotel location

Fairmont La Hacienda Costa del Sol

Calle de Faro de Punta Mala 2
11310 SAN ROQUE
Spain

GPS:36.246457, -5.310283

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  492 reviews

Customer review rating 4.5/5

Jana P. Families - Confirmed reviews ALL

Very nice hotel, rooms and staff

Customer review rating 4.5/5

Timothy B. B. D. Couples - Confirmed reviews ALL

We had a very nice 2-night visit to your hotel. A particular highlight was the friendliness and competence of your staff.

Customer review rating 4.5/5

Caroline T. Couples - Confirmed reviews ALL

Stayed for my husbands 50th birthday - made special by the attention of the staff who acknowledged this by delivering a complimentary cake and wine to the room. At dinner also provided complimentary glass of champagne. Also spa staff acknowledged this special occasion and made experience really special. On first night we only wanted simple food and the hotel is quiet isolated - consierge kindly drove us 5 min up the road and back which was greatly appreciated and a lovely touch. Hotel is lovely - few minor details needing attention: The plug in the bath did not properly close and so had to keep filling the bath. TV cast did not work on first night - resolved the next day. Request for firmer pillows in evening had to ask a couple of times as housekeeping was shut and then only one pillow brought. All minor issues dealt with well by staff. Would suggest pillow option could be asked on arrival, also when showing room maybe better explanation on how TV and lights work for those who are less technically minded! Breakfast in El Faro restaurant was great with good variety of high quality food. Dinner in El Faro was even better, delicious and service was particularly good. Spa was wonderful however steam room was not working on arrival and had to go back to reception to report. Would suggest there is a way to communicate to reception from spa or have more staff presence. Also an explanation of the spa would have been beneficial as once steam room was operational we realised the nordic spa and salt room also wasnt 'turned on' (we didnt go back again to report). Spa was empty so maybe that is why these things had not been checked - would suggest staff check all is operational prior to guests arriving. Overall a very enjoyable stay and would definately recommend, particularly for a special occasion.

Dear Ms. Turby, Thank you very much for choosing our hotel to celebrate such a special occasion and for sharing your kind feedback. We are delighted to know that your husband’s 50th birthday was made memorable through the attentiveness of our teams, from the room amenities and dining gestures to the spa and concierge services. We also appreciate your constructive comments regarding the minor maintenance issues, pillow service, in-room explanations, and spa facilities. Your suggestions are extremely valuable and have been shared with the relevant teams to help us improve both communication and operational checks. It is wonderful to read that you enjoyed the dining experience at El Faro and found the overall stay relaxing and enjoyable. Thank you for your recommendation — we truly hope to welcome you back again for another special occasion. Kind regards, Andrea Martin Guest Relations Manager

Customer review rating 4.0/5

Pilar F. Families - Confirmed reviews ALL

The Hotel is really nice, the staff at the spa its super attentive. It was a relaxing experience. The area of the restaurant El Faro is lacking on quality food and service ( not all Service as we did got some nice staff but others didn't knew anything about the menu ) Im Celiac and she didn't let the kitchen know and all the food was served with Gluten even if the menu said it was Gluten free.

Dear Ms. F., Thank you for sharing your experience at Fairmont La Hacienda Costa del Sol. We are delighted to hear that you found relaxation in our spa and appreciated the attentiveness of our staff. However, we sincerely apologize for the inconsistencies you encountered at our restaurant, El Faro. It is essential for us to provide accurate information regarding menu items, especially concerning dietary restrictions. Your feedback will be taken into consideration as we strive to improve our service and ensure that all staff are well-informed about our offerings. We appreciate your insights and hope to welcome you back in the future for an even better experience. Kind regards, Andrea Martin Guest Relations Manager

Customer review rating 4.0/5

Anne L. Couples - Confirmed reviews ALL

A very relaxing stay in a wonderful suite with great views . A super luxurious soa . Friendly staff who were helpful but need some training .

Dear Ms. L., Thank you very much for taking the time to share your feedback and for highlighting the beautiful views, the comfort of your suite, our spa facilities, and the overall cleanliness of the hotel. We truly appreciate your constructive comments regarding room location, orientation within the resort, staff training, and especially the food offer and service timing. We sincerely regret that these aspects did not fully meet your expectations and please rest assured that your feedback has been shared with the relevant teams as part of our continuous improvement efforts. We hope to have the pleasure of welcoming you back in the future and providing an experience that better reflects our standards. Kind regards, Andrea Martin Guest Relations Manager

Other web-users rate our hotel

  • 141 reviews 8.8/10 Location
  • 298 reviews 8.6/10 Room
  • 443 reviews 8.1/10 Service
  • 5 reviews 0/10 WiFi
  • 215 reviews 9.5/10 Vibe
  • 107 reviews 8.9/10 Comfort
  • 95 reviews 8.6/10 Breakfast
  • 69 reviews 5.9/10 Cleanliness

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