Fairmont La Hacienda Costa del Sol 5 stars

Customer review rating (ALL Rating) 4.4/5 1,115 reviews

Fairmont La Hacienda Costa del Sol - Image 1
Fairmont La Hacienda Costa del Sol - Image 2
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Description

Hotel extras

  • A destination resort featuring a links golf course by the sea.

  • Four swimming pools for guests, including a heated outdoor pool.

  • Sea-view spa offering year-round relaxation in a serene coastal setting.

  • Beachfront location with stunning sea views, near a secluded beach.

  • Close to a secluded and quiet beach

Our accommodation(s)

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Room 1

Hotel location

Fairmont La Hacienda Costa del Sol

Calle de Faro de Punta Mala 2
11310 SAN ROQUE
Spain

GPS:36.246457, -5.310283

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,115 reviews

Customer review rating 4.0/5

Magdalene B. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Laura W. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Robert G. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Chloe M. Families - Confirmed reviews ALL

Dear Chloe M., Thank you for taking the time to share your feedback with us. We are truly sorry that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced regarding the cleanliness of your room. This clearly does not reflect the standards of quality we strive to provide for our guests. We have shared your comments with our Housekeeping team so that the matter can be thoroughly reviewed and the necessary improvements implemented. We are also sorry to hear that you found the service to be slower during the second week of your stay. While the hotel may experience higher occupancy levels during certain periods, our commitment is to provide attentive and efficient service at all times. Your comments have been noted and will help us continue improving. Regarding the heated pool, we are sorry that the water temperature did not meet your expectations. We will review this matter with our Maintenance team to ensure that our facilities are operating correctly and providing the level of comfort our guests expect. We sincerely appreciate your feedback, as it helps us identify areas for improvement and continue working towards delivering the highest standards of quality and service. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying experience. Kind regards, Guest Relations Team

Customer review rating 1.5/5

Shane O. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 274 reviews 8.2/10 Location
  • 593 reviews 8.3/10 Room
  • 841 reviews 7.4/10 Service
  • 6 reviews 0/10 WiFi
  • 369 reviews 9.5/10 Vibe
  • 221 reviews 8.4/10 Comfort
  • 213 reviews 8.4/10 Breakfast
  • 149 reviews 5/10 Cleanliness

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