Fairmont La Hacienda Costa del Sol 5 stars

Customer review rating (ALL Rating) 4.5/5 458 reviews

Fairmont La Hacienda Costa del Sol - Image 1
Fairmont La Hacienda Costa del Sol - Image 2
Fairmont La Hacienda Costa del Sol - Image 3
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Calle de Faro de Punta Mala 2, 11310 SAN ROQUE, Spain

Description

Hotel extras

  • A destination resort featuring a links golf course by the sea.

  • Four swimming pools for guests, including a heated outdoor pool.

  • Sea-view spa offering year-round relaxation in a serene coastal setting.

  • Beachfront location with stunning sea views, near a secluded beach.

  • Close to a secluded and quiet beach

Our accommodation(s)

Hotel location

Fairmont La Hacienda Costa del Sol

Calle de Faro de Punta Mala 2
11310 SAN ROQUE
Spain

GPS:36.246457, -5.310283

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  458 reviews

Customer review rating 5.0/5

Cesare V. Families - Confirmed reviews ALL

Great experience. Amazing room, staff is super and facilities (e.g gym) are incredible

Customer review rating 5.0/5

W. W. U. M. Couples - Confirmed reviews ALL

Wonderful hotel with great staff and nice rooms, good spa

Customer review rating 2.0/5

William J. M. Families - Confirmed reviews ALL

Frustrating trip with lots of issues during our stay. F and B options limited, confusion over pool opening times, long waits for food and drinks, invoice incorrect on leaving, trying to charge for prepaid rooms, asking for passport details after we left as system had not recorded our details.

Customer review rating 1.5/5

Rita D. C. E. Families - Confirmed reviews ALL

The hotel has enormous potential. The rooms are beautiful, and the facilities are very nice. However, I had a very unpleasant experience during my stay. At check-in, the receptionist, Juancho, skipped me in line and addressed the next person, who was my husband. Despite the fact that I made the reservation and the booking was under my name, he treated me in an arrogant manner. Even during the check-in process, he refused to speak to me and addressed only my husband, although the reservation was clearly in my name. Normally, when arriving at a hotel, guests are welcomed with a friendly attitude and often a welcome drink. Unfortunately, this was not the case at Fairmont Hacienda. Additionally, most of the hotel employees seemed disorganized and unsure about basic information, such as New Year’s Eve plans and the dinner menu, which created a lot of confusion. I spoke with the manager, who was understanding, and we agreed that I would pay for the first night and then leave, as my reservation was non-refundable. Given the circumstances, even though the manager tried to make us as comfortable as possible, we felt that the best decision was to leave the hotel.

Dear Ms. E., Thank you for taking the time to complete our satisfaction survey and share the feedback of your experience with us. As we had the chance to discuss personally, at Fairmont all guests are equal and should be treated in this way by our teams: while I am certain that there was no ill intention from our colleague to make you feel this way, your comments are taken very seriously to put a perspective in our approach and why it has created this impact in one of our guests. I apologize as well for any miscommunication about the new year´s eve dinner or any other aspect about the hotel and its facilities. I hope that you and your family had a fantastic experience in your new destination, and that you could celebrate the entry in 2026 in a very positive way. I remain at your entire disposal if I can be of any further assistance. Best Regards, Pablo Aldemira Director of Rooms

Customer review rating 3.5/5

Dagfinn L. Couples - Confirmed reviews ALL

The hotel and rooms were very new and nice throughout. We felt our "upgrade" was a bit misunderstood, as we had booked a Fairmont Suite, and requested a higher floor, but we were given a larger suite on the ground floor with a small plunge pool. (At check out I was told that the Fairmont suite was part of the villas, so that may be why we were not given a higher floor). This larger suite would have been nice in the summer, but was not useful for us in December. The room was cold both days we stayed there. On the second day we also lost hot water, so it was impossible to shower before moving to the next hotel. We did not complain until check out, as we travel a lot, and are flexible as long as we only stayed 2 nights. (The front desk gave us a discount on the cost of the rollaway bed due to the lack of hot water). On Christmas Eve we had a very nice dinner at the Dalmar restaurant in the hotel.

Other web-users rate our hotel

  • 135 reviews 8.7/10 Location
  • 288 reviews 8.6/10 Room
  • 424 reviews 8.1/10 Service
  • 5 reviews 0/10 WiFi
  • 211 reviews 9.5/10 Vibe
  • 105 reviews 8.9/10 Comfort
  • 94 reviews 8.6/10 Breakfast
  • 67 reviews 5.5/10 Cleanliness

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.