Fairmont Sanya Haitang Bay 5 stars

Customer review rating (ALL Rating) 4.6/5 417 reviews

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Description

Hotel extras

  • Enjoy the Wonderful Seaview and Garden Views

  • Creative and Dynamic Dining Experience

  • Discovery Tour of Ancient Architectures

  • Putting Golf

  • Yun River Tour

Our accommodation(s)

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Room 1

Hotel location

Fairmont Sanya Haitang Bay

No. 10 Haitang North Road, Haitang Bay District
572013 SANYA
China

GPS:18.324088, 109.728506

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  417 reviews

Customer review rating 4.5/5

Ka S. S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Wai L. T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Li S. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Zhong Q. B. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Chao L. X. Couples - Confirmed reviews ALL

Dear Ms. X., Thank you for taking the time to share your detailed feedback following your stay at Fairmont Sanya Haitang Bay. We sincerely appreciate your candid comments and regret that your experience did not meet the Fairmont standards you rightfully expected, particularly as a valued Platinum member. While we are pleased to note that breakfast left a positive impression, we are deeply concerned by your feedback regarding the lounge experience and team professionalism. Your comments on the quality, presentation, and replenishment of lounge offerings, as well as the lack of attentiveness and product knowledge demonstrated by our colleagues, clearly fall short of our service commitments. This is not reflective of the Fairmont brand values, nor of the level of care we strive to deliver consistently. Please be assured that your remarks have been shared with both the Food & Beverage and Rooms leadership teams. Immediate reviews are being conducted on lounge service standards, food rotation and hygiene practices, as well as colleague training, supervision, and on-duty behavior. Strengthening service discipline and guest engagement is a priority area we are actively addressing. We are equally disappointed to learn that the overall management and service execution left you with a lasting negative impression, overshadowing the hotel’s design and character. Feedback such as yours is taken very seriously, as it highlights areas where corrective actions are necessary to restore confidence in our brand promise. Thank you once again for your honest feedback. While we regret that this stay did not encourage you to return, we remain committed to learning from your experience and improving meaningfully. Should you consider giving us another opportunity in the future, we would welcome the chance to provide a more refined and attentive Fairmont experience. Yours sincerely, 胡学军 Austin Hu Director of Rooms Au… Fairmont Sanya Haitang Bay

Other web-users rate our hotel

  • 2,599 reviews 8.9/10 Location
  • 6,536 reviews 8.8/10 Room
  • 11,750 reviews 9.2/10 Service
  • 17 reviews 7/10 WiFi
  • 5,467 reviews 9.2/10 Vibe
  • 2,227 reviews 9/10 Breakfast
  • 2,130 reviews 9.2/10 Cleanliness

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