Fairmont Sanya Haitang Bay 5 stars

Customer review rating (ALL Rating) 4.5/5 286 reviews

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Fairmont Sanya Haitang Bay - Image 2
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No. 10 Haitang North Road, Haitang Bay District, 572013 SANYA, China

Description

Hotel extras

  • Enjoy the Wonderful Seaview and Garden Views

  • Creative and Dynamic Dining Experience

  • Discovery Tour of Ancient Architectures

  • Putting Golf

  • Yun River Tour

Our accommodation(s)

Hotel location

Fairmont Sanya Haitang Bay

No. 10 Haitang North Road, Haitang Bay District
572013 SANYA
China

GPS:18.324088, 109.728506

Telephone
Fax +86 898 8865 5588

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  286 reviews

Customer review rating 2.5/5

Zhong Q. B. Families - Confirmed reviews ALL

Dear Alex WU： The room manager is very serious and responsible.The guest room is good. We stayed for two days, but we left behind important things when we left. After I left, no one came to ask if I had missed anything. I think this matter is very not rigorous. I asked the room manager. He said that he asked the cleaning and said he didn't see it, but I did leave the health care products in the refrigerator, and it cost more than 1,200 yuan in total. There is also a pair of children's shoes. The cleaning in the room also said that they didn't see it. After checking out, we stayed at the Intercontinental Hotel and didn't go anywhere else, so we should have stayed at the Fairmont Hotel. But no one came to ask if we had left anything behind after checking out. I think this is very unprofessional. I lost my things, so we are very unhappy. After we checked out of the Intercontinental Hotel, we left a small shovel behind. Immediately, the service staff called to inquire. So I want to know how to solve this matter.

Customer review rating 2.0/5

Chao L. X. Couples - Confirmed reviews ALL

The hotel had its charm for a glimpse. But once you settled, everything started to fall apart. The management definitely didn’t match ordinary Fairmont standards. The “lounge food” was a bit disgrace and feeling as if insulted as a guest. The Happy Hour food are basically the same as the Afternoon Tea with only few dry mini sandwiches that are edible. But anyway the food in the end was the least problem. The employees there were like bunch of winter holidays part time kids, they rather chitchat gossiping with each other than attend to guests’ needs or answer questions. Rather, they battle knew anything at all. And the the new plates of food simply laid over the melted left over afternoon dishes …. It’s not just lousy but more of ignorant. What compensate a bit was the Breakfast, yet that’s also the ONLY thing good about the hotel at the end. The hotel had its charm, yet what a shame to run like this. Been to the other few hotels in the neighbourhood, others’ greatness blinded us to give Fairmont a try just to compare and test, we would definitely go back to the neighbourhood but DEFINITELY NOT THE FAIRMONT NOW!!!! Overall a total disappointment.

Dear Ms. X., Thank you for taking the time to share your detailed feedback following your stay at Fairmont Sanya Haitang Bay. We sincerely appreciate your candid comments and regret that your experience did not meet the Fairmont standards you rightfully expected, particularly as a valued Platinum member. While we are pleased to note that breakfast left a positive impression, we are deeply concerned by your feedback regarding the lounge experience and team professionalism. Your comments on the quality, presentation, and replenishment of lounge offerings, as well as the lack of attentiveness and product knowledge demonstrated by our colleagues, clearly fall short of our service commitments. This is not reflective of the Fairmont brand values, nor of the level of care we strive to deliver consistently. Please be assured that your remarks have been shared with both the Food & Beverage and Rooms leadership teams. Immediate reviews are being conducted on lounge service standards, food rotation and hygiene practices, as well as colleague training, supervision, and on-duty behavior. Strengthening service discipline and guest engagement is a priority area we are actively addressing. We are equally disappointed to learn that the overall management and service execution left you with a lasting negative impression, overshadowing the hotel’s design and character. Feedback such as yours is taken very seriously, as it highlights areas where corrective actions are necessary to restore confidence in our brand promise. Thank you once again for your honest feedback. While we regret that this stay did not encourage you to return, we remain committed to learning from your experience and improving meaningfully. Should you consider giving us another opportunity in the future, we would welcome the chance to provide a more refined and attentive Fairmont experience. Yours sincerely, 胡学军 Austin Hu Director of Rooms Au… Fairmont Sanya Haitang Bay

Customer review rating 3.0/5

James G. Couples - Confirmed reviews ALL

It was ok. The gentleman at the front desk was great! The establishment itself is very run down and in need of cosmetic repair. Our room lost lighting power twice during the stay.

Dear Mr. G., Thank you for choosing Fairmont Sanya Haitang Bay and for taking the time to share your feedback. We are glad to hear that Alan Guo at the front desk was able to provide attentive service during your stay. We sincerely apologize for the inconvenience caused by the lighting issues in your room and for any impact this had on your overall experience. Your comments regarding the condition of the hotel and the need for updates have been noted, and we are committed to reviewing and addressing these areas to enhance the comfort of our guest rooms. We truly value your feedback and hope to have the opportunity to welcome you back in the future, providing a seamless and enjoyable stay that fully reflects the Fairmont standards. Sincerely, Austin Hu, Director of Rooms Division Fairmont Sanya Haitang Bay

Customer review rating 3.0/5

Ming Y. L. Couples - Confirmed reviews ALL

I booked two rooms and invited a special guest to enjoy the Fairmont experience for the first time. When checking in I was embarrassed because the clerk did not know how to properly use the payment system for international credit cards. She told me in front of my guest that my card had been declined. It was embarrassing for me. This email is also an example of paying attention to details. It is addressed to my guest even though I booked and paid for the stay. My guest on the first night had plumbing issues in her room as her shower was not draining. She had difficulty getting someone to look into it and even had to go to the front desk to arrange for another room. She was not impressed about this. Again, I felt embarrassed as I tried to impress her by inviting her to experience the Fairmont experience that I know from previous stays at other properties. The food was excellent and the staff were very friendly throughout the stay. The grounds were lovely and the location on the beach was fantastic. Lastly upon checkout, again the clerk told me that I needed to pay the room fee for both rooms even though it had been paid already. I had to take the time to retrieve my receipt and show him that the bill had been settled already. Again, this embarrassed me in front of my guest. The front desk needs to be able to do better in providing a service that makes the customer feel as though they are welcome and a priority for the duration of their stay. My guest, said that she enjoyed meeting me in Sanya but if we returned that she would book the accommodations. I want to be clear, the front desk staff were polite and speaking English was not an issue. They just did not know the systems that they were using (especially around payment). I hope this feedback can be used to improve things because Fairmont is a wonderful brand that I want to continue using, it just disappointed and embarrassed me for this stay.

Customer review rating 0.5/5

Jona F. T. Families - Confirmed reviews ALL

They boast that fairmont gold are exclusive, free boat ride, got bathtub, so we ordered that. But we got downgraded to normal room, go to room via employee elevator, they didn't give gold access at first, no bath tub. They lies on their website, and they don't really care about the customer. Don't stay here, both the employee and the hotel is not trustable.

Other web-users rate our hotel

  • 2,688 reviews 8.8/10 Location
  • 6,780 reviews 8.8/10 Room
  • 12,372 reviews 9.2/10 Service
  • 19 reviews 6.7/10 WiFi
  • 5,775 reviews 9.2/10 Vibe
  • 2,335 reviews 9/10 Breakfast
  • 2,128 reviews 9.2/10 Cleanliness

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