Fairmont Sanya Haitang Bay 5 stars

Customer review rating (ALL Rating) 4.5/5 113 reviews

Fairmont Sanya Haitang Bay - Image 1
Fairmont Sanya Haitang Bay - Image 2
Fairmont Sanya Haitang Bay - Image 3
Fairmont Sanya Haitang Bay - Image 4
No. 10 Haitang North Road, Haitang Bay District, 572013 SANYA, China

Description

Hotel extras

  • Enjoy the Wonderful Seaview and Garden Views

  • Creative and Dynamic Dining Experience

  • Discovery Tour of Ancient Architectures

  • Putting Golf

  • Yun River Tour

Our accommodation(s)

Hotel location

Fairmont Sanya Haitang Bay

No. 10 Haitang North Road, Haitang Bay District
572013 SANYA
China

GPS:18.324088, 109.728506

Telephone
Fax +86 898 8865 5588

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  113 reviews

Customer review rating 3.0/5

Ming Y. L. Couples - Confirmed reviews ALL

I booked two rooms and invited a special guest to enjoy the Fairmont experience for the first time. When checking in I was embarrassed because the clerk did not know how to properly use the payment system for international credit cards. She told me in front of my guest that my card had been declined. It was embarrassing for me. This email is also an example of paying attention to details. It is addressed to my guest even though I booked and paid for the stay. My guest on the first night had plumbing issues in her room as her shower was not draining. She had difficulty getting someone to look into it and even had to go to the front desk to arrange for another room. She was not impressed about this. Again, I felt embarrassed as I tried to impress her by inviting her to experience the Fairmont experience that I know from previous stays at other properties. The food was excellent and the staff were very friendly throughout the stay. The grounds were lovely and the location on the beach was fantastic. Lastly upon checkout, again the clerk told me that I needed to pay the room fee for both rooms even though it had been paid already. I had to take the time to retrieve my receipt and show him that the bill had been settled already. Again, this embarrassed me in front of my guest. The front desk needs to be able to do better in providing a service that makes the customer feel as though they are welcome and a priority for the duration of their stay. My guest, said that she enjoyed meeting me in Sanya but if we returned that she would book the accommodations. I want to be clear, the front desk staff were polite and speaking English was not an issue. They just did not know the systems that they were using (especially around payment). I hope this feedback can be used to improve things because Fairmont is a wonderful brand that I want to continue using, it just disappointed and embarrassed me for this stay.

Customer review rating 0.5/5

Jona F. T. Families - Confirmed reviews ALL

They boast that fairmont gold are exclusive, free boat ride, got bathtub, so we ordered that. But we got downgraded to normal room, go to room via employee elevator, they didn't give gold access at first, no bath tub. They lies on their website, and they don't really care about the customer. Don't stay here, both the employee and the hotel is not trustable.

Customer review rating 5.0/5

Wadim L. Friends - Confirmed reviews ALL

I stayed in this Hotel for long stay again, I was there almost 1 month but time passed so fast I regret I was not able to stay longer because long stay in this Hotel is a pleasure and I never get bored, because in Hotel every day are very interesting shows made in oryginal way. Very friendly staff will make Your stay super comfortable. Great location at Haitang Bay. I started to arrive at Hainan in 2018, I was i different locations like Sanya City, clear water bay but Haitang Bay in my opinion is best one, very nice sidewalk by sea, and beautiful new Park in front of Hotels. I saw and was in many Hotels there, but best one and I recommend is FAIRMONT. Especially it is because very polite staff, very tasty kitchen, very unique Hotel project, good and punctual housekeeping, and all of it is thanks to Management of this Hotel who in special way can care about loyal Accor members and regular guests, In right way Thay care about good condition of Hotel and area around giving all best of work and own heart. I recommend to everyone to say in this Hotel longer holidays

Customer review rating 4.0/5

Yao X. Families - Confirmed reviews ALL

Each one of my family members enjoyed the trip as the hotel is well located near the sea. However, the noise from the AC could be improved as it was quite annoying. Also, some of the house cleaning staff did not deliver the five star service as some of them could forgot to refill the daily necessities such as the bottled water and toilet paper. Overall, it was a nice stay.

Customer review rating 4.0/5

Theodoric T. Couples - Confirmed reviews ALL

Care & attention with tailored services & unforgettable moments - Fairmont Sanya Haitang Bay Hainan P.R.C China

Other web-users rate our hotel

  • 3,030 reviews 8.8/10 Location
  • 7,578 reviews 8.8/10 Room
  • 14,437 reviews 9.2/10 Service
  • 22 reviews 5.6/10 WiFi
  • 6,608 reviews 9.2/10 Vibe
  • 2,657 reviews 9.1/10 Breakfast
  • 2,053 reviews 9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.