Fairmont Mayakoba

Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 1,985 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • Fitness center, luxury Willow Stream Spa and fabulous lagoon pool

  • Suites with private infinity pools available

  • Not far from Xcaret theme park, Cenote caves and Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

Telephone +52 984 206 3000

Fax +52 984 206 3030

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,985 reviews

TripAdvisor Rating  4.5/5  6,906 reviews

Certificate of excellence 2022

Paradise!!

Customer review rating 5.0/5

Alyson Families - Confirmed reviews ALL

Every single person was pleasant and helpful and made our vacation one of a kind.

Dear Alyson L., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality and Hygiene Manager

Very beautiful setting.

Customer review rating 4.5/5

Michael W. Couples - Confirmed reviews ALL

It was a great experience overall. Sometimes we had to wait a bit for transportation to different places. But everything was beautiful and fun. It was definitely pure paradise. The staff was committed to making sure that all of our needs were taken care of. Really great satisfaction with how we were treated in every part of our stay.

Dear Michael W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality and Hygiene Manager

Under construction, expensive

Customer review rating 2.0/5

John Couples - Confirmed reviews ALL

First, being charged $47/person resort fee. Second, half resort was closed due to construction. Third, prices are marked up to high-end U.S. Food quality didn’t match. Had better drinks and food in Playa for 1/3 cost.

Dear John R., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Verónica Matamoros Quality and Hygiene Manager

Customer review rating 5.0/5

Deborah C. Friends - Confirmed reviews ALL

Wonderful staff and service!!!!

Dear Deborah C., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Verónica Matamoros Quality and Hygiene Manager

Great stay

Customer review rating 4.0/5

Kiran R. Families - Confirmed reviews ALL

We were a family of 8 with a wide age range from 20-91 and this beautiful property kept everyone happy. The quality of the food and drinks is exceptional. We came 3 years ago and we’re disappointed we weren’t aware of the refurbishment until 2weeks before our arrival but the choice of restaurants was still good. The only pain was not having more swimming pools and a small bit of noise. This was dealt with superbly by Emmy, one of the managers who was kindness personified and upgraded our rooms. Accommodation is superb but the best thing about this hotel is the staff. Without exception they are just lovely - so friendly, kind and great to chat to. We would absolutely love to come back next year if the prices don’t increase beyond our budget!!!

Dear Nicholas R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Verónica Matamoros Quality and Hygiene Manager

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