Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,021 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,021 reviews

Customer review rating 3.5/5

Shawn P. Business - Confirmed reviews ALL

Italian restaurant was horrible. We had a group of 14. Half the table had their food and dessert before we even had our salads. Food was very subpar. Fuego was by far the best experience as it relates to food. Our butlers, Marlon and Edgar were incredible…

Customer review rating 4.5/5

Jorge S. Families - Confirmed reviews ALL

We had a six-day stay as a family of four (two adults, two kids). The all-around service was top-notch, particularly with fulfilling all of our requests for baby-friendly amenities and support. The nanny services provided us with much needed relief, special shout-out to Maggie! The service at the infinity pool was sometimes a bit slow, despite not being at capacity. But otherwise the food, location, and service were all great. One suggestion is to offer a wider variety of kids activities or other events (e.g. live music) around the resort that families and other guests can enjoy.

Customer review rating 4.0/5

Mohammad B. L. Q. Business - Confirmed reviews ALL

I enjoyed the stay and all the amenities and services. The bikes are amazing and give a special experience and conveniency! The only think I would recommend the management team to pay a little more attention to is the hygiene and cleanliness of the minibar and all snack items in there; I've found hair inside the minibar and surprisingly in the ice-cream from the coffee shop by the pool. what did upset me the most that the young lady was mad when I brought it to her attention and never even apologized about the situation. the manager who was working at the bar came and talked to me that night and I thank him for taking the time to discuss that with me. I'm a hotelier for the past 10+ years and always like to give good feedback to help great places like this always improve and reach a high level of service and guest experience, so please reach out to me at Mo… and I'll be more than to help with any further information. Thank you all again and keep this place as amazing as it is.

Customer review rating 5.0/5

Barbara K. Couples - Confirmed reviews ALL

Exceptional location. Fresh and delicious food. Wonderful service. This is the place to go for a perfect vacation.

Dear Ms. K., Thank you for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that your stay felt like a paradise vacation and that you enjoyed the location, fresh and delicious culinary offerings, and the warm service provided by our Heartists throughout your visit. It is especially rewarding to know that the comfort of your accommodations, the cleanliness of the resort, our breakfast experience, sustainability efforts, and thoughtful touches such as the evening water and ice service contributed to making your stay so memorable. Your description of Fairmont Mayakoba as "the place to go for a perfect vacation" is one of the greatest compliments we could receive and means a great deal to our entire team. Thank you once again for your trust, recommendation, and kind words. We look forward to welcoming you back soon for another unforgettable escape at your second home in the heart of the Riviera Maya. With sincere gratitude and warm regards, Fairmont Mayakoba

Customer review rating 5.0/5

Tarik B. Business - Confirmed reviews ALL

Well organized

Dear M. B., Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed a relaxing and well-organized stay, and that our accommodations, cleanliness, and the service provided by our Heartists contributed positively to your experience. We are also pleased to know you enjoyed a smooth arrival and departure experience, as well as the overall comfort of the resort during your visit. At the same time, we noticed you're rating regarding our sustainability efforts and would sincerely appreciate the opportunity to learn more about your perspective. Sustainability remains one of our most important commitments, and we are constantly seeking opportunities to learn from our guests and further strengthen both our environmental initiatives and the experiences we create around them. Should you be willing, we would be delighted to arrange a conversation with our Sustainability Manager or any member of our Executive Committee of your preference. Your insights would be invaluable as we continue evolving our sustainability programs and enhancing the positive impact we strive to create for our guests, community, and natural surroundings. Thank you once again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you back soon to your second home in the heart of the Riviera Maya. With sincere gratitude and warm regards, Fairmont Mayakoba

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