Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,236 reviews

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,236 reviews

TripAdvisor Rating  4.7/5  8,426 reviews

Certificate of excellence 2025

Trip of a lifetime - exceptional for luxury lovers + foodies

TripAdvisor rating 5.0/5

Chris R TripAdvisor review

Had the best trip here. Property has been so nicely renovated since our last visit in 2018. Stunning. Food was 12/10 good. Strongly recommend Fuego (catch of the day was better than we have had in Michelin star restaurants) and Tauro (steakhouse - service, steak, and cocktails all incredible). People made the trip - Javier and Fernanda our butlers were the kindest and most attentive people. Irvin by the swim up bar makes the best cocktails in the game (and is such a wonderful human - just like Javier and Fernanda). We were even lucky to see Alejandro who is now a butler but introduced me to Mezcal 7 years ago by the pool - he’s one of the best people - and a good sign that this property invests in their people. We will be back and have decided this is simply our favourite beach property in Mexico. We even stayed at the Rosweood in Mayakoba - which was also great and had awesome service - but for the value the Fairmont is the best. Cannot wait to come back.

Dear MC, Thank you sincerely for sharing such an extraordinary review. It is wonderful to know that your experience with us became a true trip of a lifetime and that the renovation, atmosphere, and culinary offerings exceeded your expectations. We are delighted that Fuego and Tauro stood out as exceptional dining experiences, and that the service, flavors, and attention to detail felt truly world-class. Knowing that you found the cuisine comparable to—and even surpassing—Michelin-level restaurants is an honor for our entire culinary team. We are especially grateful for your recognition of Javier and Fernanda, whose kindness and attentiveness made your stay so memorable, as well as Irvin at the swim-up bar for crafting extraordinary cocktails. Your kind words about Alejandro are deeply appreciated; we take great pride in nurturing long-term growth and talent within our Heartist family. It is also wonderful to hear that, even after experiencing other luxury properties in Mayakoba, Fairmont remains your favorite for its combination of service, warmth, and value. Your loyalty and trust mean the world to us. We cannot wait to welcome you back to your home in the Riviera Maya for another unforgettable stay. Best regards, Fairmont Mayakoba.

Customer review rating 3.5/5

Elizabeth R. Families - Confirmed reviews ALL

Concierge was not good. I emailed 2 weeks before to ask for help with dinner reservations and if there was a Mexican dinner/festival on Mayakoba property. He replied he would look into it. I never heard back. When we arrived we learned the Korean BBQ isn’t open each day. So we asked if there was availability that night. He said only at 6:30. The 8:30 was full. We had a wonderful dinner at 6:30. We were the only people there. And there we learned only 4 people were coming at 8:30. He needs more training. Or to be held accountable. We constantly had bugs looking like a centipede on the floor in our room. And how is it, you have to lock the slider to keep away the raccoons, but the door to the outdoor shower doesn’t lock. So any one could jump the fence and enter our room. Creepy feeling not to be locked in at night time. I checked out thru the email I received on check out day. I have yet to receive my bill. I find it odd that water in the rooms are glass and free but water from the bars we were charged. We were not all inclusive, but our drinks tasted like they were so watered down like other all inclusive. Not impressed with any of the bartenders. Big shout out to Carlos (I think that was his name) at the Italian restaurant for making us the best Mayan Coffees!

Dear Ms, R., Thank you for taking the time to share such a detailed review of your recent stay with us. While we are pleased to know that you enjoyed aspects such as the beauty of the resort, the quality of our poolside dining, and the outstanding Mayan Coffee experience prepared by Carlos at our Italian restaurant, we are truly sorry for the multiple service lapses that affected your visit. Your feedback is incredibly valuable, and we want to sincerely apologize for the shortcomings you experienced, particularly with concierge communication, room comfort, and follow-up after checkout. We deeply regret the lack of response to your pre-arrival requests and the inaccurate information provided regarding restaurant availability. This is far from the level of service and attentiveness we strive to offer, and your comments have already been shared with our Senior Manager and each leadership team involved to reinforce training and accountability. We also apologize for the discomfort caused by insects entering the room and for the concern regarding the outdoor shower door. Our maintenance and safety teams have been notified to review the area and ensure proper sealing and security. Regarding your pending invoice, we understand how frustrating it is not to receive it promptly. Our team will ensure that your folio is re-sent immediately through the correct channels in maximum 72 hours . Additionally, your feedback about the inconsistency in water charges, watered-down drinks, and the limited availability of bikes and golf carts has been shared with the respective department leaders for immediate improvement. Thank you as well for highlighting the long wait times at dinner and the attitude of swim-up bartenders. These moments do not reflect our standards of warm, attentive hospitality, and we will be addressing them directly with our Manger Director. Despite the challenges, we are grateful for your recognition of the beautiful beach and pool experience, as well as the quality of lunch offerings at both pool and beach areas. Your kind words about Carlos will be personally shared with him, as recognition from our guests means a great deal to our colleagues. We truly hope you will allow us the opportunity to restore your confidence in Fairmont and provide the seamless, relaxing, and elevated experience you deserve. Warm regards, Fairmont Mayakoba

Great Thanksgiving Trip!

TripAdvisor rating 5.0/5

Freedom598583 TripAdvisor review

We had a great week again at Fairmont Mayakoba. We stayed at a villa on the beach this year and views and service were amazing. Our butlers Fernanda & Javier were the best part of the trip. They took care of EVERYTHING and made the experience first class!

Dear MF, Thank you very much for sharing your wonderful Thanksgiving experience with us. We are delighted to know that your week with us was memorable once again, and that your beachfront villa provided the views, comfort, and service you were hoping for. It brings us great joy to hear that Fernanda and Javier made your stay truly exceptional. Their dedication, care, and attention to every detail are the essence of what we strive to offer, and we will proudly share your kind words with them. We sincerely appreciate your continued trust in Fairmont, and we look forward to welcoming you back for another first-class stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Customer review rating 5.0/5

Kevin F. Couples - Confirmed reviews ALL

The staff in every part of our experience were friendly, helpful, accommodating and professional. We truly felt like we received the relaxing vacation we were looking for without compromising fun and great dining while on our holiday.

Dear Mr. F., Thank you sincerely for your wonderful review and kind scores. We are delighted to hear that your stay at Fairmont provided exactly the relaxing yet fun and memorable vacation you were hoping for. Knowing that you felt secure, well cared for, and fully immersed in the atmosphere makes us incredibly proud. It is especially rewarding to hear your kind words about our team. We are grateful for your recognition of the staff at Cielo, and we will ensure they receive your compliments. Their dedication to creating personalized and heartfelt experiences is a cornerstone of our service culture. We also appreciate your feedback regarding check-out. Your comment has been shared with our Front Office leadership so we may continue enhancing our departure experience. Thank you once again for choosing Fairmont and for recommending us so highly. We look forward to welcoming you back very soon for another exceptional stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Customer review rating 5.0/5

Lisandra R. Solo - Confirmed reviews ALL

I love fairmont, its my 2nd home for relaxation. Its always so peacful and relaxing, staff is some of the best area and so helpful and always go above and beyond.

Dear Ms. R., Thank you sincerely for your wonderful feedback and for continuing to choose Fairmont as your second home for relaxation. It means the world to us to know that each visit brings you the peace, comfort, and warm hospitality you deserve. We are truly honored by your perfect scores across every part of your stay. Your heartfelt recognition of Edgar, Rodrigo, Joel, and Fernando is deeply appreciated, they will be thrilled to know they played such an important role in making your experience exceptional. Your loyalty as a Diamond member is invaluable to us, and we are committed to ensuring that every stay feels even more memorable than the last. We cannot wait to welcome you back very soon for another serene and restorative stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.