Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,206 reviews

Best price
guarantee
Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
Fairmont Mayakoba - Image 3
Fairmont Mayakoba - Image 4
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,206 reviews

Customer review rating 5.0/5

Eleanor N. Families - Confirmed reviews ALL

Friendly and helpful staff, clean and lovely rooms, golf carts, made it very easy to get around!

Dear Ms. N., Thank you for sharing your wonderful feedback following your recent family stay with us. We are delighted to know that you enjoyed such a seamless and comfortable experience at Mayakoba. It is especially rewarding to hear that the friendliness and helpfulness of our Heartists, along with the comfort and cleanliness of the rooms, contributed positively to your visit. We are also pleased that our golf cart Heartists helped make moving around the property easy and enjoyable throughout your stay. We truly appreciate your loyalty as an ALL Accor member and your recognition of our sustainability efforts. Your kind words mean a great deal to our entire team. We look forward to welcoming you and your family back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba.

Customer review rating 3.5/5

Alice H. Couples - Confirmed reviews ALL

Book the presidential suite which boasted being on its own island. The room was gorgeous but the parade of boats night and day make you feel like you’re the attraction on an amusement park tour.

Dear Ms, H., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the Presidential Suite beautiful and impeccably maintained, and we truly appreciate your recognition of the cleanliness and the natural beauty of the surroundings. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Your comments regarding the privacy around the suite and the boat traffic in the lagoon are valuable, and we understand how this may have impacted the sense of seclusion you anticipated from such a unique accommodation. We also appreciate your candid feedback regarding restaurant availability and the consistency of the Butler service. Your observations have been shared with our Guest Experience and Food & Beverage leadership teams, as ensuring seamless dining arrangements and attentive service are essential parts of the experience we strive to deliver. Thank you as well for your loyalty as an ALL Accor member. Your feedback helps us continue refining the experience we provide, and we hope to have the opportunity to welcome you back for a more seamless and relaxing stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba.

Customer review rating 0.5/5

Matthew S. Couples - Confirmed reviews ALL

The room was terrible, the tap water in the shower bath and sink was brown. There was a small hanging rail and nowhere else to put clothes. The swimming pool had a dirty 'tide mark'. The dive centre was a rip off.

Dear Mr. S., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that several aspects of your experience caused frustration. The concerns you described regarding the condition of the room, the water quality, and the cleanliness of the pool are certainly not reflective of the standards we strive to uphold. Please accept our sincere apologies for the inconvenience this caused during your visit. Your comments have been shared with our Engineering and Housekeeping managers and our General Manager so they may review these matters with urgency and ensure they are properly addressed. We also regret to hear that the accessible room provided did not meet your expectations and that the communication from your Butler Heartist was delayed. This is not the level of attentiveness we aim to deliver, and your feedback has been shared with our Rooms leadership team for careful follow up. Your 1 out of 10 recommendation deeply concerns us. We would genuinely appreciate the opportunity to reconnect with you personally to better understand your experience. If you are open to it, a member of our Executive Committee would welcome the chance to contact you directly and explore how we may work toward restoring your confidence. Thank you again for bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba.

Customer review rating 5.0/5

Jack G. Families - Confirmed reviews ALL

Could not fault the hotel managers and staff always there to help with a smile

Dear Mr. G., Thank you for sharing such wonderful feedback following your recent family stay with us. We are truly delighted to know that your eight nights at Fairmont Mayakoba were so enjoyable. It is especially rewarding to hear that you appreciated the professionalism and warmth of our Heartists, as well as the cleanliness of the resort and the thoughtful layout of the property. We are also pleased that our buggy Heartists helped make moving around the resort easy and enjoyable throughout your stay. Your kind words about the dedication of our team mean a great deal to us. A special thank you for recognizing Butler Heartists Irene and Sofia, along with our Resort Manager. We will proudly share your generous comments with them, as they will be thrilled to know they helped make your stay so memorable. We are equally delighted that you enjoyed the dining experiences at Gaia and our steakhouse, as well as the rooftop bar and the Butler service. It is also wonderful to know that the beauty and care of the grounds and waterways contributed positively to your overall experience. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba.

Customer review rating 5.0/5

Gail H. Business - Confirmed reviews ALL

Excellent staff —wonderful accommodations—great food.

Dear Mrs. H., Thank you for your wonderful and enthusiastic feedback. We are truly delighted to know how much you loved your stay with us. It is especially rewarding to hear that our Heartists, accommodations, and culinary experiences all contributed to such a memorable visit. Your kind words mean a great deal to our entire team, who are passionate about creating exceptional moments for every guest. We are also grateful for your recognition of our sustainability efforts and the overall experience during your business trip. We look forward to welcoming you back for another fantastic stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba.

Other web-users rate our hotel

  • 565 reviews 8.2/10 Location
  • 777 reviews 8.1/10 Room
  • 1,762 reviews 8.4/10 Service
  • 13 reviews 0/10 WiFi
  • 771 reviews 9/10 Amenities
  • 337 reviews 8.7/10 Vibe
  • 323 reviews 5.2/10 Value
  • 224 reviews 7.8/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Playa del Carmen