Fairmont Mayakoba 0 star

Customer review rating 4.7/5 5,324 reviews
Fairmont Mayakoba
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+ 25 Services
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Room 1

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Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite King

  • Max. number of persons: 5
  • Area: From 85
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita Suite King

  • Max. number of persons: 5
  • Area: From 103
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita Suite King

  • Max. number of persons: 5
  • Area: From 89
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite 2 Queens

  • Max. number of persons: 5
  • Area: From 85
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Premium Suite King NS

  • Max. number of persons: 3
  • Area: From 100
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Bambu Suite King NS

  • Max. number of persons: 4
  • Area: From 172
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Coral Suite King NS

  • Max. number of persons: 4
  • Area: From 139
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Tortuga Presidential Suite

  • Max. number of persons: 4
  • Area: From 198
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Camaleon Presidential Suite

  • Max. number of persons: 6
  • Area: From 205
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Photo non contractuelle / Strictly non binding

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Photo non contractuelle / Strictly non binding

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1,056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,324 reviews

Amazing, beyond all our expectations. True luxury

Customer review rating 4.7/5

Shalini D. Families - 12/01/2020 Confirmed reviews ALL

It was wonderful, everyone was so friendly and hospitable. The food was five star as were the cocktails. The place was so clean. Great butler- David.

Dear Shalini D., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Everything was spectacular

Customer review rating 4.7/5

Julie Families - 09/01/2020 Confirmed reviews ALL

We enjoyed our stay immensely. Almost everything worked like clockwork, and was effortless. We were impressed with the attentive and prompt service of our butler David, as well as the smiling staff driving around in the golf carts ready to transport us at any point we might need. Reservations at restaurants should definitely be made in advance of the stay, which made it hard if you've never stayed or sampled the restaurants before! The rooms were adequate, not quite luxury, but nice enough. We enjoyed the large bathrooms, since there were 3 of us in the room with a king bed and a cot. David made our stay enjoyable and easy, and even had a bottle of champagne delivered for us to enjoy one evening along with a fruit basket! Wow. Was that nice!

Dear Julie W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

An absolutely great week with my family!

Customer review rating 4.7/5

John C. Families - 08/01/2020 Confirmed reviews ALL

A great vacation during Christmas week. The resort was gorgeous and the staff went above and beyond!!

Dear John Andrew C., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
Customer review rating 4.7/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Great place for multi- generational family.

Dear Ilene E., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Unforgetable

Customer review rating 4.7/5

Adriana R. Families - 08/01/2020 Confirmed reviews ALL

Beautiful landscape , excellent service and quality of food

Dear Adriana R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
Customer review rating 4.7/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Resort is bueatiful- foods at dinner need some work- not so good. Staff was wonderful

Dear David B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

End of year getaway

Customer review rating 4.7/5

Adam Families - 07/01/2020 Confirmed reviews ALL

Beautiful resort, super friendly staff and lovely rooms.

Dear Adam S., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Awesome vacation!

Customer review rating 4.7/5

Lunkerman Couples - 05/01/2020 Confirmed reviews ALL

Staff were awesome, beautiful property, rooms were great, beach was awesome, food was delicious! Couldn't have asked for more!

Dear Patrick B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

really perfect trip

Customer review rating 4.7/5

Emma W. Families - 04/01/2020 Confirmed reviews ALL

The room was clean and comfortable. There was always something to do. The employees were helpful and friendly. It was a great place to spend with our entire family!

Dear Emma W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Contracted H Pylori

Customer review rating 4.7/5

Thomas G. R. Couples - 03/01/2020 Confirmed reviews ALL

I was very dissatisfied by the resorts Dr. and the fact that they sent me to a private hospital that tried to con us out of $5,000.00, the Dr at the resort would not assist us until we went to the emergency, of course after I discovered the gross misrepresentation, the resort Dr. offered to give me the antibiotics we requested in the first place. I spent an award trip with my company, not to mention $3,000.00 of my personal money, to be conned and lie in bed with a significant bacterial infect contracted at your resort. I am still not recovered, dealing with this Bacteria and this will be reflected on my Yelp as well as travel reviews and with the company travlel system bookers.

We were there to celebrate my parents’ 50th wedding anniversary so there were 28 of us!

Customer review rating 4.7/5

Jennifer W. Families - 03/01/2020 Confirmed reviews ALL

We all had a wonderful time!

Dear Chris W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Pleasant enough

Customer review rating 4.7/5

David F. Families - 03/01/2020 Confirmed reviews ALL

It was okay, a solid B-. The people were nice and helpful and the location was pretty. The food was below average. It was annoying having to wait for the golf carts, which often arrived mostly full. The pools were freezing.

Dear David F., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the quality of food and the availability of the golf carts in order to prevent any future occurrence. I would like to ask you for your kind comments about the food, if the problem was in a specific restaurant. This will help us to work immediately. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great facility and food.

Customer review rating 4.7/5

Cameron M. Families - 03/01/2020 Confirmed reviews ALL

Butler service (Kevin) was great. Resort rooms and facilities were great. Kids club could’ve been better. It seemed to be mostly a day care - my 8yo and 4yo were too old. At other resorts we’ve visited it’s of a camp with various activities going on across the resort all day. We would’ve used it more if it was more expansive. But overall we were extremely happy with our stay.

Dear Cameron M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team and also your suggestions about the kids club. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
Customer review rating 4.7/5

Valerie K. Families - 01/01/2020 Confirmed reviews ALL

rooms blah, place dated, food average......it is a tired excuse for a hotel....

Dear Valerie K., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address this concern. I would like to ask you if you could give us your feedback about the food, I read the food was average. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

The Fairmont Mayakoba is a lovely property staffed with polite, customer focused & competent workers.

Customer review rating 4.7/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

The overall experience was lovely. As a repeat guest, I found the assigned butler, Kevin, to be less than favorable compared to my previous visit. The previous butler was Jerry, he is excellent. I wish he had been assigned to us this visit. We prefer accommodations in the Beach Casita area. The rooms are spacious and well appointed. However I think the mattresses & pillows need replacements/upgrades to match the room cost & high end finishings and amenities of the room. As an American guest, it is important to offer English speaking TV channels, particularly a major network like ABC, CBS, NBC. CNN does not address this need.

Dear Sharman C., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to ask you for a little more information regarding the service of Kevin to understand better why was less than favorable and work with this opportunity immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Fairmont still Sedona but has deteriorated.

Customer review rating 4.7/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

Staff were amazing as always and is up to Fairmont standard but facility needs upgrading.

Dear Uyen W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great rooms, not so good food.

Customer review rating 4.7/5

José Solo - 30/12/2019 Confirmed reviews ALL

The place is beautiful, rooms are good, very clean. Your food is extremely overpriced for the quality and taste. You really need to improve your food. Breakfast buffet is great, so is the brazilian night, both are wonderful. But the rest of the items on the menu are average or below average, prices are ridiculous for the quality of the food.

Dear Jose L., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Culinary Department in order to prevent any future occurrence with the quality. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Extremely beautiful an relaxing

Customer review rating 4.7/5

Cathy Families - 30/12/2019 Confirmed reviews ALL

My daughter and I had a luxurious vacation. Your resort is beautiful and serene. We loved all the wildlife and plants. Each member of the staff treated us very well. The service was superb.

Dear Catherine E., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Very Nice

Customer review rating 4.7/5

Pam G. Families - 30/12/2019 Confirmed reviews ALL

Great Room and Facility The Laguna restaurant food was our least favorite. Not great service The Laguna restaurant area could use some upgrading as the outdoor area/furniture looks worn out

Dear Pamela G., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our service at Laguna Restaurant in order to prevent any future occurrence. I would really appreciate if you could help us with more details about your experience at the restaurant to work with the team immediately. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great time

Customer review rating 4.7/5

Anonymous Business - 30/12/2019 Confirmed reviews ALL

Had a wonderful experience.

Dear Felipe T., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
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