Fairmont Mayakoba

Very nice and excellent stay

We were treated like absolute royalty and cannot wait to come back. We had an amazing experience at the spa, snorkeling & at every restaurant we ate at.

Had the best trip even though the resort was pretty much limited to the sushi restaurant and the beachfront restaurant. Covid shut it all down. But our butler was the reason the stay was so enjoyable. Julia was such a fantastic Concierge, she was so helpful and made the stay so much better ROR my two kids and wife. Bringing pool toys, sand toys, etc. would highly recommend to stay in a casita with a butler. Worth the extra money and hope you get Julia. This resort needs to give her a raise.

I was greeted by the front desk personnel with a great attitude, the service and the quality of the food at the restaurants were amazing. Bonus points go to the hotel administration for letting me check out later in the day to catch my flight that left later at night

The Mayakoba was well prepared for any Covid concerns and took more precautions than I expected. They offered the complimentary rapid Covid test before heading back to the airport, which you'll need. They were not too busy, so it made for a more relaxing stay. Spa was awesome as well. It was a great long weekend get-away.

Beautiful Grounds, Friendly & Professional Staff, Very Accommodating. Lovely stay overall and would love to return.

We had the most fantastic, memorable and all around wonderful trip to Mexico all because of the Fairmont Mayakoba property! From the very start with how convenient it was to get there from the Cancun airport, to the safety protocols in place for Covid and then our amazing beach casita located next to the winding river running through the resort, it was nothing short of a nonstop adventure. The staff was incredible and they went above and beyond every single engagement every single day to make sure that we were having the best time. The spa was perfect, the pool went on for miles and the food was delicious. My wife and I could not recommend this hotel more to our family and friends and special thanks to David our butler who made it extra special. We can’t wait to come back very soon!!!!

Stay was great - we had an excellent time and will likely come back given the service and the accomodations

Had my honey moon at Fairmont Mayakoba and it was magical. Definitely would recommend and definitely will return.

My husband and I came on our honeymoon to fairmont Mayakoba. Overall the Experience was amazing, views were beautiful, service was stellar.

We bought a Travelzoo package, but then added 1 night, bought directly with the hotel. The Travelzoo price was cheaper, so we wish that we would have bought 2 - 3 nt stays with the TZ package. We loved the resort. The setting was beautiful, the beach was nice, our room was well equipped and comfortable, (as in the a/c worked really well/the king mattress was comfortable). The food was also very good, which I think was in part due to our being able to order off a menu for our meals, rather than having buffet offerings. (Breakfast was a buffet, and there was plenty of selection, most very good.) We had a very relaxing, enjoyable stay, and would return again for sure.

We felt taken care of the moment we arrived. The staff was very attentive and helpful. The real standout was the food, everything we ate was fresh and delicious! We had a great time enjoying all the facilities especially the beach.

We loved staying at the Mayakoba! David made our experience so comfortable and relaxing. He made sure everything was perfect for us, from fresh flowers, to additional sunscreen and even getting my prescription in town and having sent to our room. He was fabulous! Service was exceptional in every restaurant, beach was gorgeous and never worried about COVID here. They take all the precautions I could think of and are checking temps everywhere. Our luggage was even sanitized. Don't hesitate booking here. We loved it!!

This was the most amazing trip. Arriving at the resort, you feel transported into another world. The resort feels like paradise. The staff was so amazing! I cannot say enough about them. The food and drinks were out of this world. I have never been to a more wonderful place and plan to return often.

The Fairmont staff is incredible. Everyone was so accommodating and helpful. The resort was not crowded which made me feel a lot safer being there with my family. Their covid protocols, cleaning etc is why we booked with Fairmont. The resort is beautiful and well kept. The spa was fantastic. The beach was soft, white sand and they cleaned up any seaweed that came onto the shore. The only thing I didn't realize was how far our room was from the beach, but with the golf carts and bikes, it wasn't too bad to get to the beach (just a little inconvenient if you forgot something in the room). My only recommendation for improvement would be more selection at all of the restaurants and keeping Cafe Maya open later. We would have stopped for gelato or snacks at night but Cafe Maya closed at 4pm. I would have loved to see the caesar salad available on the beach menu in addition to the Crab Louie as well.