Fairmont Mayakoba

Customer review rating (ALL Rating) 4.6/5 2,277 reviews

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,277 reviews

TripAdvisor Rating  4.6/5  8,138 reviews

Certificate of excellence 2024

Great hotel…not enough dinner slots

TripAdvisor rating 3.0/5

cbrokmei Families - TripAdvisor review

Beautiful property…it’s too bad the restaurant situation is such a disaster over spring break because there just aren’t enough dinner slots for the number of people on property. Unless you have reservations long before you get there you will be left scrambling for food choices. Luckily we didn’t have the all inclusive package so were able to go use the Rosewood restaurants when the Fairmont couldn’t accommodate us but even that is 50% more expensive than what you would think expensive would be.

Great Vacation

TripAdvisor rating 5.0/5

Joy C TripAdvisor review

We enjoyed our time at Fairmont Mayakoba. Daniel and Alejandro, our butlers, made our trip effortless. The entire staff was very friendly and helpful. We were able to golf cart around the very large property with ease. The spa is lovely as well.

What a great time at Myakoba

TripAdvisor rating 5.0/5

Culture778178 TripAdvisor review

We had an excellent time at Myakoba during an eighth grade group vacation. There were 23 families and we had a large party. However, it never seemed crowded or that we were fighting for spots either at the pool or at the beach. We had excellent service. We were provided two butlers Sofia and Fernando who were excellent for our family of three. They were able to make reservations at the spa and for Pickleball and for dinner reservations They were definitely worth the additional cost. Overall, the facility was beautiful. Everything was well maintained and well curated. The service staff at every bar every restaurant and every pool and beach stall were friendly and helpful and bilingual. This was my second time there and every time I go I enjoy myself even more. Highly recommend this resort either at the Fairmont or at Rosewood or at Banyan tree

Dear M. Culture778178, Thank you for sharing your wonderful experience at Fairmont Mayakoba. We are delighted to hear that your eighth-grade group vacation was enjoyable and that our spacious grounds allowed for a comfortable stay for your large party. It is great to know that Sofia and Fernando provided you with exceptional service and that their efforts enhanced your family's experience with reservations and personalized attention. We take great pride in maintaining our beautiful facilities and ensuring that our staff delivers friendly and helpful service. Your kind words about the team and the overall atmosphere mean a lot to us, and we are thrilled to learn that this was your second memorable visit. Thank you for recommending our resort, and we look forward to welcoming you back for another unforgettable stay in the future. Best regards, Fairmont Mayakoba

Wonderful family holiday

TripAdvisor rating 5.0/5

AL H TripAdvisor review

We just returned from 6 nights at the Fairmont travelling with my husband and teenage daughter, and our parents. Everyone had a great time. The resort is one of the nicest Fairmonts we have stayed at! The rooms : these met our expectations for a 5* resort. We had Fairmont rooms - in the building attached to the lobby. These were spacious, spotless, great A/C. Bathroom with rain shower and soaker tub. Comfortable beds. Daily cleaning and turn down service. Many pools with plenty of loungers. We were late to go to the pool, and were pleased to find that loungers were still available mid/late morning, even during the busy March season. Other places we have been to, you have to run out at the crack of dawn to put out some belongings. The palapas and umbrellas at the beach tend to get filled earlier; we were able to find some loungers but not necessarily shade, in mid morning. The infinity pool at the beach has limited loungers nearby so we didn't try. Food: the breakfast buffet at La Laguna was good. Pretty busy by 10-10:30 so better to go earlier. We didn't do all inclusive. Prices are typical for a 5* resort. Lunch for us was usually a light snack at the beach. La Fondita at El Pueblito had great tostadas for a reasonable price, but you will need to leave the beach/pool and take a golf cart to get there. Otherwise a 15-20 min walk. Due to some food allergies, we had dinner just twice at the hotel restaurants - Tauro and Bassano. Food was good, though underwhelming for the price. The service was consistently friendly and helpful. In particular, Fabian, the concierge, helped me arrange multiple dinner reservations, including transport from the hotel, tennis court bookings and also a cooking class at El Pueblito (excellent class btw). He updated us on Whatsapp and this really made our vacation run so smoothly. Thank you Fabian! We look forward to coming back again.

Dear M. Al H, Thank you for sharing your wonderful experience at Fairmont Mayakoba. We are delighted to hear that you and your family enjoyed your stay and found our resort to be among the finest in the Fairmont collection. Your feedback regarding the spaciousness and cleanliness of your accommodations, as well as the comfort of our beds, is truly appreciated. We strive to provide a relaxing environment for our guests. We are pleased that you found our pool facilities accommodating, although we acknowledge the challenges with shade at the beach. We will continue to monitor availability to enhance the guest experience. It is also gratifying to know that you appreciated the quality of our breakfast buffet and the friendly service from our team members, particularly Fabian. We will ensure your kind words are shared with him. Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay. Best regards, Fairmont Mayakoba

Butler Conceirge Excellent- Alejandro and Daniel

TripAdvisor rating 5.0/5

Socrcara TripAdvisor review

We had an unforgettable vacation, and a huge part of that was thanks to the incredible service provided by Alejandro and Daniel. They truly went above and beyond in every way. Their attention to detail, warmth, and professionalism made our experience feel extra special and over the top. From the moment we arrived, they anticipated our every need and made sure everything was seamless and personalized. Whether it was arranging special touches, ensuring we were always comfortable, or just being there with a friendly smile, they made us feel completely taken care of. Their hospitality was exceptional, and they truly elevated our entire stay. We are so grateful for everything they did to make our trip so memorable!

DeaM. Socrcara, Thank you for sharing your wonderful experience at Fairmont Mayakoba. We are thrilled to hear that your vacation was unforgettable, largely due to the exceptional service provided by our butler concierge team, Alejandro and Daniel. Their commitment to ensuring a seamless and personalized experience for our guests is truly commendable. It is heartening to know that their attention to detail and warmth made your stay feel special. We take great pride in our team's ability to anticipate guests' needs and create memorable moments. Your kind words will certainly be shared with Alejandro and Daniel, as they exemplify the hospitality we strive to provide. We appreciate your feedback and hope to welcome you back for another extraordinary stay in the future. Best regards, Fairmont Mayakoba

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.