Fairmont Mayakoba

Customer review rating (ALL Rating) 4.6/5 2,247 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,247 reviews

TripAdvisor Rating  4.5/5  8,039 reviews

Certificate of excellence 2024

Omar Bellboy gave us really nice service, he was very kind and helpful. He asked about our stay and was interested in ev

TripAdvisor rating 5.0/5

Y6186QAerikw TripAdvisor review

Omar Bellboy have us super good service! Very good food, a lot of different resurants with different kind of food, everything we ate was super good! Service in the hotel are top class. We love the nature around the hotel, really nice to take long walks. Breakfast 10 of 10

Fairmont Family Christmas

TripAdvisor rating 5.0/5

Stacy T TripAdvisor review

Wonderful resort, will absolutely return! We stayed at the Fairmont the first two nights of our trip and then moved to the Andaz. BIG mistake, the Fairmont is so much more superior! The rooms are gorgeous, bikes and carts plentiful and the food options far superior.

Dear A8555RGstacyt, Thank you for sharing your experience with us! We’re delighted to hear that your Fairmont family Christmas was so enjoyable and that you found our resort to be a standout during your trip. It’s wonderful to know you appreciated the beauty of our rooms, the convenience of our bikes and carts, and the variety and quality of our dining options. Your kind words mean the world to us, and we’re thrilled to have left such a positive impression. We hope to welcome you back soon for another unforgettable stay.

Fantastic Experience!

TripAdvisor rating 5.0/5

Chloe C TripAdvisor review

I had an amazing stay at this resort! The service was outstanding, the food was excellent, and there were so many activities to enjoy that it's impossible to get bored just relaxing at the property. A special thanks to receptionist Paulina for her exceptional service, as well as Jessica and the entire concierge team for arranging all my dinner reservations and activities so seamlessly. Karla from the spa truly deserves special recognition for delivering one of the most exceptional spa experiences I’ve ever had. However, one area that could be improved is the bar with swings at the beach. While most of the servers in the outlets we visited were proactive and attentive, the staff at this particular bar seemed to overlook us after we were seated for a few minutes. It felt a bit odd, and we eventually decided to leave. But in general, I would recommend this resort for a winter getaway!

Dear J6497UOchloec, Thank you for taking the time to share your experience with us! We are thrilled to hear that you had such an amazing stay and that our team was able to make your visit memorable. It’s wonderful to know you enjoyed the outstanding service, excellent food, and the variety of activities our resort offers. We’re especially grateful for your kind words about Paulina at reception, Jessica and the concierge team, and Karla from the spa. We’ll be sure to share your compliments with them—they’ll be delighted to know their efforts made such a positive impact on your stay. We do, however, sincerely apologize for the less-than-stellar experience at the beach bar with swings. We appreciate your feedback and will address this with the team to ensure every guest feels attended to and valued in all areas of the resort. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another fantastic winter getaway!

A Vacation to remember!

Customer review rating 5.0/5

Jack U. Couples - Confirmed reviews ALL

Everything was excellent! To the servers! Nemo at the pool bar! Jesse pool server! Sebastian at Tauro! Eva the festival market! Thank you guys for everything! Me and Kathyrn will miss this place!

Super Staff at Fairmont Mayakoba

Customer review rating 5.0/5

H. Families - Confirmed reviews ALL

The resort has been beautifully integrated into the natural surroundings and has spent great effort to be as eco-friendly as possible.

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Other web-users rate our hotel

  • 449 reviews 8.2/10 Location
  • 693 reviews 7.6/10 Room
  • 1,297 reviews 8.2/10 Service
  • 6 reviews 0/10 WiFi
  • 806 reviews 7.4/10 Food
  • 609 reviews 8.5/10 Amenities
  • 287 reviews 8.7/10 Vibe
  • 272 reviews 4.6/10 Value

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