Escape to a tropical paradise in the lush rainforest of Mexico's Riviera Maya. Relax under swaying palms and walk along the pristine white-sand beach. Embark on an eco-tour boat cruise through the mangrove-filled jungle or snorkel, and swim in the clear turquoise water. Discover our magnificent 594-acre private community on the Caribbean shoreline, which is newly renovated and totally reimagined.
Escape to a world of luxury settled amid natural beauty at Fairmont Mayakoba, in Riviera Maya, Mexico. Located in a private gated community, our luxury resort is nestled within 240 hectares of tropical forest intersected by crystal-clear waterways . Escape to this tropical paradise located along the Riviera Maya, Mexico and take advantage of Fairmont Mayakoba's exclusive promotions. A resort that is naturally entertaining.
Fairmont Mayakoba is the perfect resort from which to discover all that the region has to offer, from exploring the ancient Mayan ruins to the cenotes, beaches and lagoons located along Mexico's Riviera Maya is a great destination for your next adventure.
Discover for yourself why we're one of the best hotels in Playa del Carmen.
Gonzalo Güelman Ros, Hotel Management
The AAA-5 Diamond Fairmont Mayakoba Riviera Maya features 401 contemporary rooms and suites, including beach and lagoon casitas, each offering guests extraordinary resort accommodations. Activities abound including an array of water sports, wellness programs and spa treatments.
Hotel extras
Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.
To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.
Suites with private infinity pools overlooking the canal or in front of the beach.
Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins
A large choice of restaurants and bars to suit every appetite and craving
Our accommodation(s)
Book this hotel
Page 1 out of 7, Room 1 :
FAIRMONT King- 436SF,40SM, balcony with garden view, tub and shower.
, Room 2 :
FAIRMONT 2 Queen- 480SF,44SM, balcony with garden view, tub and shower.
Room
FAIRMONT King- 436SF,40SM, balcony with garden view, tub and shower.
Photo out of - FAIRMONT King- 436SF,40SM, balcony with garden view, tub and shower.
Tranquillity, spaciousness, thoughtful amenities, and access to the Bamboo Tower's dedicated pool are just the beginning. Large windows draw in natural light and emphasize airiness.
FAIRMONT VIEW King- 436SF,40SM, panoramic resort view, balcony, tub and shower.
Photo out of - FAIRMONT VIEW King- 436SF,40SM, panoramic resort view, balcony, tub and shower.
Tranquillity, thoughtful amenities, and access to the Bamboo Tower's dedicated pool are complemented by stunning resort views. Large windows draw maximum natural light.
FAIRMONT VIEW 2 Queen- 480SF,44SM, panoramic resort view bath, balcony, tub and shower.
Photo out of - FAIRMONT VIEW 2 Queen- 480SF,44SM, panoramic resort view bath, balcony, tub and shower.
Tranquillity, thoughtful amenities, and access to the Bamboo Tower's dedicated pool are complemented by stunning resort views. Large windows draw maximum natural light.
DELUXE CASITA King- 458SF,42SM, garden view, furnished terrace, tub and shower.
Photo out of - DELUXE CASITA King- 458SF,42SM, garden view, furnished terrace, tub and shower.
Surrounded by lush tropical gardens, this room offers large windows for natural light and a furnished terrace. Connecting rooms are also available for convenience.
Photo out of - SIGNATURE CASITA King- 458SF,42SM, lagoon view, furnished terrace and Balam Butler service.
Nestled amidst tropical gardens, this inviting room offers mesmerizing lagoon views. Certain
bookings also include access to a Balam (a special assistant, similar to a butler) and a select itinerary of exclusive activities.
Photo out of - SIGNATURE CASITA 2 Queen- 504SF,46SM, lagoon view, furnished terrace and Balam Butler service.
Nestled amidst tropical gardens, this inviting room offers mesmerizing lagoon views. Certain bookings also include access to a Balam (a special assistant, similar to a butler) and a select itinerary of exclusive activities.
FAMILY LAGOON CONNECTING ROOMS King plus a 2 Queen connecting- 962SF,98SM furnished terrace.
Photo out of - FAMILY LAGOON CONNECTING ROOMS King plus a 2 Queen connecting- 962SF,98SM furnished terrace.
Amidst the tropical gardens, this inviting room offers mesmerizing lagoon views and a select itinerary of exclusive activities with Balam Butler service.
Views:
Lagoon view
Max. number of persons
6
Area
From
88 m²
/
947 sq ft
Bedding
King size bed(s) x1
Queen size bed(s) x2
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Ice Machine
Kettle
Mini bar with free soft drinks
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Phone Facilities
Direct dial telephone
Free local calls
Phone with 2 handsets in room
Voice mail
Tv Facilities
Children's TV Channels
In-house movies
Satellite/cable colour TV
TV with on-screen billing info
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Roof ventilator / Ceiling fan
Working Area
Safe large enough to accommodate a laptop
6 pers. max
88 m²
/
947 sq ft
Bedding
1 x King size bed(s) and
2 x Queen size bed(s)
BEACH AREA SUITE King- 1113SF,103SM,lagoon or garden view,rooftop terrace and Balam Butler.
Photo out of - BEACH AREA SUITE King- 1113SF,103SM,lagoon or garden view,rooftop terrace and Balam Butler.
Nestled into the secluded area of our resort, surrounded by the iconic Mayakoba mangrove, your suite, wrap-around balcony and tranquil location immerse you in nature’s enchantment.
Views:
Lagoon view
Most of the accommodation:
Balcony or
Terrace
Max. number of persons
4
Area
From
103 m²
/
1108 sq ft
Bedding
King size bed(s) x1
Single sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
Children's TV Channels
In-house movies
Satellite/cable colour TV
TV with on-screen billing info
Pay per view channel(s)Additional charge
Pay per view moviesAdditional charge
46'/117 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Temperature Air Control
Air Conditioning
Air cooling system
Roof ventilator / Ceiling fan
Working Area
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
103 m²
/
1108 sq ft
Bedding
1 x King size bed(s) and
1 x Single sofa bed(s)
BEACH FRONT SUITE 1 King- 963SF,89SM, plunge pool, living room and Balam Butler service.
Photo out of - BEACH FRONT SUITE 1 King- 963SF,89SM, plunge pool, living room and Balam Butler service.
Experience stunning ocean views from your private terrace with an infinity pool. This suite includes a living room, two bathrooms, and Balam Butler service.
Views:
Ocean/Sea view or
On Beach
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Max. number of persons
4
Area
From
89 m²
/
957 sq ft
Bedding
King size bed(s) x1
Queen size sofa bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Phone with 2 handsets in room
Voice mail
Tv Facilities
Children's TV Channels
In-house movies
Satellite/cable colour TV
TV with on-screen billing info
Pay per view channel(s)Additional charge
Pay per view moviesAdditional charge
46'/117 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Temperature Air Control
Air Conditioning
Air cooling system
Roof ventilator / Ceiling fan
Working Area
Business Desk
Safe large enough to accommodate a laptop
4 pers. max
89 m²
/
957 sq ft
Bedding
1 x King size bed(s) and
1 x Queen size sofa bed(s)
Views:
Ocean/Sea view or
On Beach
Most of the accommodation:
Balcony or
Private Pool or
Terrace
BEACH FRONT PREMIUM SUITE King- 1075SF,99SM, plunge pool, dining and Balam Butler service.
Photo out of - BEACH FRONT PREMIUM SUITE King- 1075SF,99SM, plunge pool, dining and Balam Butler service.
This exquisite suite offers remarkable ocean views with a private stairway leading down to the beach, includes Balam Butler service with exclusive activities.
CORAL SUITE King- 1495SF,138SM, lagoon view, plunge pool, living room, Balam Butler service.
Photo out of - CORAL SUITE King- 1495SF,138SM, lagoon view, plunge pool, living room, Balam Butler service.
Surrounded by tropical gardens with lagoon view, enjoy Balam Butler service with a selection of exclusive activities. Add a connecting room to create a 2BR Suite.
Views:
Lagoon view
Most of the accommodation:
Private Pool or
Terrace
Max. number of persons
3
Area
From
138 m²
/
1485 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Phone with 2 handsets in room
Voice mail
Tv Facilities
Children's TV Channels
In-house movies
Satellite/cable colour TV
TV with on-screen billing info
Pay per view channel(s)Additional charge
Pay per view moviesAdditional charge
46'/117 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Roof ventilator / Ceiling fan
Working Area
Business Desk
Safe large enough to accommodate a laptop
3 pers. max
138 m²
/
1485 sq ft
Bedding
1 x King size bed(s)
Views:
Lagoon view
Most of the accommodation:
Private Pool or
Terrace
TORTUGA PRESIDENTIAL SUITE King- 2130SF,197SM,lagoon view,infinity pool, Balam Butler service.
Photo out of - TORTUGA PRESIDENTIAL SUITE King- 2130SF,197SM,lagoon view,infinity pool, Balam Butler service.
From its furnished terrace with a private pool to the separate living room and convenient meal preparation area, you’ll savor indoor and outdoor dining and a private garden.
Views:
Lagoon view
Most of the accommodation:
Private Pool or
Terrace
Max. number of persons
3
Area
From
197 m²
/
2120 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Ice Machine
Kettle
Mini-refrigerator
Nespresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Phone with 2 handsets in room
Voice mail
Tv Facilities
Children's TV Channels
In-house movies
Satellite/cable colour TV
TV with on-screen billing info
Pay per view channel(s)Additional charge
Pay per view moviesAdditional charge
46'/117 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Roof ventilator / Ceiling fan
Working Area
Business Desk
Safe large enough to accommodate a laptop
3 pers. max
197 m²
/
2120 sq ft
Bedding
1 x King size bed(s)
Views:
Lagoon view
Most of the accommodation:
Private Pool or
Terrace
From casual to elegant, local cuisine can be savored in abundant quantities. There is an assortment of choices, from Argentinean at El Diez to Yucatecan comfort food at Loncheria Doña Mary, not to forget El Mercado de Nuestra Señora del Carmen.
Playa del Carmen
Shopping district
Access:
10 km / 6 mi1 hrs walk / 15 min drive
Taxi
43.04€50USD
Shuttle
43.04€50USD
Shuttle on call
Details
Playa del Carmen is a 15-minute drive from Fairmont Mayakoba. Quinta Avenida (5th Avenue), the main shopping street in Playa del Carmen, is open exclusively for pedestrians. The goods sold in Playa del Carmen's shops are from all over Mexico.
Grocery & Pharmacy Store
Shopping centre/mall
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
CUN
Additional charge
CANCUN INTL AIRPORT
Additional charge
Accessibility
Wheelchair accessible hotel
In hotel
Hotel informations
401 rooms
8 rooms for people with reduced mobility
84 connecting rooms
401 non-smoking rooms
2 floors
Languages spoken at the hotel
English
Spanish
French
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Laundry / Valet Services
Dry cleaning / Ironing
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Additional charge
Air conditioning
Desk equipment available
Plugs and converters available on desks
Umbrellas
Check In & Check-out facilities
Express check-in
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Currency exchange
Currency exchange
Catering
9 Restaurants
4 Bars
Room service
Cold snacks
Hot meals
Breakfast
Breakfast à la carte
Additional charge
Room service
Breakfast à la carte
Business
16 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Babysitting on request
Babysitting on request
Services for children
Childrens Club for 6 to 12 years
Board games available
Outdoor playground for children
Indoor playground for children
Play area
Children''s TV Channels
Well-being
Maykana Beach Club
Outside
On site
Bamboo
Outside
On site
Kids
Outside
On site
Las Olas
Outside
On site
Adult
Outside
On site
Fairmont Spa Mayakoba
On site
Solarium / UV
Sports and leisure
Golf
Nearby
Golf course 18 holes
Tennis
Additional charge
On site
Sailing
Nearby
Snorkelling/Scuba diving center
Nearby
Sailing
On site
Snorkelling/Scuba diving center
Additional charge
On site
Kayaking
On site
Tennis
Additional charge
Nearby
Kayaking
Nearby
Golf
Additional charge
On site
Golf course 18 holes
On site
Outdoor parking
Private
400 parking spaces
Max Limited Height: 6 m
/
20 ft
Page 1 out of 5, Restaurant 1 :
Tauro Steakhouse
, Restaurant 2 :
LA LAGUNA RESTAURANT AND LOUNGE
Tauro Steakhouse
Photo out of - Tauro Steakhouse
Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.
Cooking style
Steakhouse
Capacity
80
Accessibility
Accessible service
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.
LA LAGUNA RESTAURANT AND LOUNGE
Currently unavailable
Photo out of - LA LAGUNA RESTAURANT AND LOUNGE
Currently unavailable
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
Cooking style
Mexican
Capacity
235
Accessibility
Accessible service
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
Brisas at Maykana
Photo out of - Brisas at Maykana
Snack, share and be inspired with ocean views and Mediterranean-inspired dishes in a relaxing atmosphere at Maykana Beach Club.
Cooking style
Mediterranean
Capacity
50
Accessibility
Accessible service
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Snack, share and be inspired with ocean views and Mediterranean-inspired dishes in a relaxing atmosphere at Maykana Beach Club.
Fuego at Maykana
Photo out of - Fuego at Maykana
Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.
Cooking style
International
Capacity
30
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.
Bassano
Photo out of - Bassano
Discover innovative Italian comfort fare featuring big flavor in every dish. Enjoy fresh pastas, risottos, and delectable main plates.
Cooking style
Italian
Capacity
40
Accessibility
Accessible service
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Discover innovative Italian comfort fare featuring big flavor in every dish. Enjoy fresh pastas, risottos, and delectable main plates.
Hix Bar & Lobby Lounge
Photo out of - Hix Bar & Lobby Lounge
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
Cooking style
Bistro
Capacity
65
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
Aqua at Maykana
Photo out of - Aqua at Maykana
Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.
Cooking style
International
Capacity
30
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.
In Room Dining
Photo out of - In Room Dining
Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
Cooking style
International
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
Café Maya
Photo out of - Café Maya
Find everything you need for a meal-on-the-go or to enjoy at the inviting terrace of Café Maya. This inviting café has a selection of pastries, sandwiches, cookies, Italian espresso, premium tea, and tempting ice cream.
Cooking style
Cafe
Capacity
20
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico
Find everything you need for a meal-on-the-go or to enjoy at the inviting terrace of Café Maya. This inviting café has a selection of pastries, sandwiches, cookies, Italian espresso, premium tea, and tempting ice cream.
Page out of
LAS OLAS POOL BAR
Photo out of - LAS OLAS POOL BAR
Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.
Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.
Hix Bar & Lobby Lounge
Photo out of - Hix Bar & Lobby Lounge
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
Cielo at Maykana
Photo out of - Cielo at Maykana
Cielo means "sky" in Spanish and this magical Mexican rooftop lounge offers paradise in the clouds. Bask in the Riviera Maya sun as you sip on refreshing cocktails. Gather around a firepit or pool to share a conversation while taking in breathtaking views
Cielo means "sky" in Spanish and this magical Mexican rooftop lounge offers paradise in the clouds. Bask in the Riviera Maya sun as you sip on refreshing cocktails. Gather around a firepit or pool to share a conversation while taking in breathtaking views
La Cantina
Photo out of - La Cantina
Welcome to La Cantina, a classic bar where you can relax and enjoy authentic flavors of Mexico.
Welcome to La Cantina, a classic bar where you can relax and enjoy authentic flavors of Mexico.
3 breakfasts
Photo out of - Breakfast
Kick off your morning with our indulgent breakfast buffet, featuring a delicious mix of classic Mexican favorites and contemporary dishes crafted to satisfy every palate.
Breakfast à la carte
Kick off your morning with our indulgent breakfast buffet, featuring a delicious mix of classic Mexican favorites and contemporary dishes crafted to satisfy every palate.
Services
Continental
Hot Breakfast
Cold breakfast
Restaurant
Brisas
Room service
Exceptional closings
Services
Hot Breakfast
Cold breakfast
Restaurant
In Room Dining
Breakfast à la carte
Exceptional closings
Services
Hot Breakfast
Cold breakfast
Restaurant
La Laguna
Kick off your morning with our indulgent breakfast buffet, featuring a delicious mix of classic Mexican favorites and contemporary dishes crafted to satisfy every palate.
5 pools
Photo out of - Pool
Maykana Beach Club
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Overflowing pool
At your disposal
Shower
Lifeguard
Access & Security
Doctor
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
1.4 m /
4.59 ft
Pool Depth Max:
1.4 m /
4.59 ft
Pool Size Min:
354.13 m /
1161.84 ft
Pool Size Max:
354.13 m /
1161.84 ft
Bamboo
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
At your disposal
Swimming ring
Lifeguard
Access & Security
Doctor
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
1.4 m /
4.59 ft
Pool Depth Max:
1.4 m /
4.59 ft
Pool Size Min:
2.7 m /
885.82 ft
Pool Size Max:
2.7 m /
885.82 ft
Kids
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
At your disposal
Swimming ring
Children Pool
Lifeguard
Access & Security
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
0.4 m /
1.31 ft
Pool Depth Max:
0.6 m /
1.96 ft
Pool Size Min:
17.19 m /
56.39 ft
Pool Size Max:
27.75 m /
91.04 ft
Las Olas
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
At your disposal
Swimming ring
Shower
Lifeguard
Access & Security
Doctor
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
1.4 m /
4.59 ft
Pool Depth Max:
1.4 m /
4.59 ft
Pool Size Min:
129.3 m /
4242.16 ft
Pool Size Max:
129.3 m /
4242.16 ft
Adult
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Overflowing pool
At your disposal
Lifeguard
Access & Security
Doctor
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
1.37 m /
4.49 ft
Pool Depth Max:
1.37 m /
4.49 ft
Pool Size Min:
9.55 m /
31.33 ft
Pool Size Max:
0.3 m /
98.42 ft
Fitness center
Photo out of - Fitness center
The fitness center includes electronic cardiovascular equipment, aerobic floor and media wall, free weights and variable resistance machines, and gym instructors available to assist guests train.
Fairmont Spa Mayakoba
Achieve peak performance in our state-of-the-art fitness center, featuring advanced Technogym equipment designed for optimal training and wellness.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Lessons available
Exercise Bike
Strength equipment
Fitness machines
Fitness machines with individual screens
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Wellness services and equipments
Sales of cosmeticsAdditional charge
Area lounge
Rest room
Sales of cosmetics
Solarium / UV
Spa bath
Personal lessons and special care
Stretching
Fitness coach
The fitness center includes electronic cardiovascular equipment, aerobic floor and media wall, free weights and variable resistance machines, and gym instructors available to assist guests train.
Photo out of -
Fairmont Spa Mayakoba features 20 treatment rooms including a unique couple's suite in the treetops, plus two mineral pools and steam rooms. A crafted menu of services includes indigenous ingredients and ancient native traditions treatments.
Fairmont Spa Mayakoba features 20 treatment rooms including a unique couple's suite in the treetops, plus two mineral pools and steam rooms. A crafted menu of services includes indigenous ingredients and ancient native traditions treatments.
From the lush outdoor lawn to our Grand Ballroom with its exquisite details brides-to-be have a wealth of elegant options for their special day. Whether your style is softly romantic or show-stopping elegance, Mayakoba is the premier choice.
Celebrate the beginning of a lifetime! Catholic ceremony available at the church of El Pueblito, symbolic ceremony at the beach or any Jew and Indian ceremonies in one of our different locations.
From the lush outdoor lawn to our Grand Ballroom with its exquisite details brides-to-be have a wealth of elegant options for their special day. Whether your style is softly romantic or show-stopping elegance, Mayakoba is the premier choice.
We had 2 kids under 4 and all had a wonderful time! The resort and amenities were beautiful, the service was top notch and everything was so clean and people were kind and happy!
Customer review rating 5.0/5
Maritza C.
Families
-
Confirmed reviews ALL
We had a wonderful experience at the hotel. The grounds are beautiful. Everything was so clean and the staff was friendly and welcoming.
Customer review rating 5.0/5
Aakriti S.
Families
-
Confirmed reviews ALL
We can’t say enough good things about our experience!
Customer review rating 3.5/5
Michael K.
Couples
-
Confirmed reviews ALL
Great resort with native environment. Room was very nice and the service was excellent. Food at each restaurant was good as expected. Loved the fish dish and raw oysters. We were disappointed the Gaia was closed. Shuttle to get around was a pain since my wife does not ride the bike. Night time was too quiet with hardly any entertainment.
Customer review rating 5.0/5
Anas D. A.
Families
-
Confirmed reviews ALL
Amazing service and the food everywhere was delicious fresh and clean also surprisingly the coffee was amazing
Dear Ms. B.,
Thank you for sharing your experience and for recognizing the beauty of Mayakobas Jungle and the warmth of our Heartists. A special thank you for mentioning Heartists Flor and Angel. We will be pleased to share your kind words with them.
At the same time, we sincerely regret the aspects of your stay that fell short of expectations. We understand your disappointment regarding the limited availability of certain pools, restaurants.
We are particularly concerned that your request to have it replaced was not completed promptly the following morning. This does not reflect our cleanliness or service standards, and your comments have been shared with our Rooms leadership and escalated to our Hotel Manager for detailed review and action.
Thank you for your candid and honest feedback. We sincerely hope to have the opportunity to restore your confidence in us and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere regards,
Fairmont Mayakoba
Customer review rating 4.5/5
Jonathan P.
Families
-
Confirmed reviews ALL
Everything about this resort is just awesome
Dear Mr. P.,
Thank you for sharing your experience. We are delighted to know that you and your family had such an enjoyable stay and that you found Mayakoba to be a great resort with a fantastic overall experience.
As a valued ALL Gold member, we particularly appreciate your candid feedback regarding the clarity of pricing during the booking process, points earned, and recognition of your loyalty status, including the welcome amenity. Your comments are important to us and have been shared with the responsible teams for review Including our Hotel Manager. We have also noted your feedback regarding WiFi speed and connectivity for prompt action with IT leader.
Thank you for your continued loyalty to ALL Accor and for choosing Fairmont. We hope to have the pleasure of welcoming your family back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 5.0/5
Sarah B.
Families
-
Confirmed reviews ALL
We had 2 kids under 4 and all had a wonderful time! The resort and amenities were beautiful, the service was top notch and everything was so clean and people were kind and happy!
Dear Ms. B.,
What a joy to know that your family, especially your two little ones, had such a wonderful time at Mayakobas Jungle. We are delighted that amenities, pristine surroundings, and the warm, attentive hospitality of our Heartists made your stay so special.
A heartfelt thank you for recognizing Heartist Agustin. Knowing that his genuine care stood out among an already exceptional team is a wonderful compliment that we will proudly celebrate with him.
We also greatly appreciate your recognition of our commitment to sustainability and protecting Mayakoba’s unique natural environment. Your generous rating and recommendation mean so much to our entire team.
Thank you for choosing Fairmont and look forward to welcoming your family back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 5.0/5
Maritza C.
Families
-
Confirmed reviews ALL
We had a wonderful experience at the hotel. The grounds are beautiful. Everything was so clean and the staff was friendly and welcoming.
Dear Ms. C.,
What a pleasure to know that your family had such a wonderful experience at Mayakoba and especially enjoyed the beauty of natural surroundings.
Your recognition of the pristine cleanliness of our resort and the warm, welcoming hospitality of our Heartists means a great deal to us. Your generous rating and recommendation are a wonderful compliment to our entire team.
Thank you for choosing Fairmont and look forward to welcoming your family back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 5.0/5
Aakriti S.
Families
-
Confirmed reviews ALL
We can’t say enough good things about our experience!
Dear Ms. S.,
What a joy to know that Mayakoba felt like a magical destination for your entire family! Your kind rating and enthusiastic recommendation are wonderful compliments to all our Heartists.
We are delighted that your experience, including sustainability efforts, created such special memories. We also appreciate your feedback regarding WiFi accessibility and speed, which has been shared with the responsible IT team for follow-up.
Thank you for choosing Fairmont, we look forward to welcoming your family back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 3.5/5
Michael K.
Couples
-
Confirmed reviews ALL
Great resort with native environment. Room was very nice and the service was excellent. Food at each restaurant was good as expected. Loved the fish dish and raw oysters. We were disappointed the Gaia was closed. Shuttle to get around was a pain since my wife does not ride the bike. Night time was too quiet with hardly any entertainment.
Dear Mr. K.,
Thank you for sharing your experience. We are delighted that you enjoyed the natural setting of Mayakoba, the comfort of your room, our Heartists’ hospitality, and especially our culinary experiences.
At the same time, we are sorry that the closure of Gaia, transportation around the resort, and the limited evening entertainment affected your overall experience. Your comments have been shared with our respective leadership teams, including our Hotel Manager as they are valuable in helping us identify opportunities to improve.
Thank you for your candid feedback and for choosing Fairmont. We hope to have the opportunity to exceed your expectations on a future visit and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere regards,
Fairmont Mayakoba
Customer review rating 5.0/5
Anas D. A.
Families
-
Confirmed reviews ALL
Amazing service and the food everywhere was delicious fresh and clean also surprisingly the coffee was amazing
Dear Mr. A.,
What a joy to know that your family had such a beautiful experience at Mayakoba and that our Heartist hospitality, culinary offerings, and pristine surroundings contributed to a memorable stay.
We especially loved hearing that everything from the fresh and delicious food to our coffee exceeded expectations! Your generous recognition of our team means a great deal to us, and knowing that you found the entire team outstanding is one of the greatest compliments we can receive.
Thank you for your wonderful recommendation and for choosing Fairmont and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 3.0/5
Valerie G. D.
Families
-
Confirmed reviews ALL
Property, amenities, and 99% of the staff were amazing. One staff member ruined everything. My 11-year-old son went on the water slide in the "las Olas" area once without problems, then went back up to ride again and was told by the same lifeguard as the first time that he was too tall and turned away. He is NOT as tall as the measuring stick which shows the maximum height to ride. My son, who is half black, was told again by the lifeguard that he was too tall, while a taller white child was allowed to ride over and over again. When my son came back down the steps and told me he wasn't allowed to ride, I went up and asked the lifeguard for an explanation, and was told simply that he was too tall. I explained that he was allowed to ride once, he was shorter than the maximum height, shorter than the white child who was currently riding over and over again, and younger than the stated maximum age of 14. The lifeguard gave no further explanation and called his supervisor. The supervisor arrived and I explained everything that had happened. She said my son could ride. I said that he was too intimidated by this adult male who had rudely turned him away, and that this was not right. The supervisor went to the top of the slide, the male lifeguard came down, and my son did have the courage to ride it a couple of times after that. The point is that he was denied in the first place for no other reason than racism (the lifeguard's stated reason of height was obviously a lie and there was no other possible reason for him to deny my son). The lifeguard was also rude and condescending toward me when I was speaking to him about the situation. It was infuriating and I cannot believe that this person was allowed to work in an area where he would interact with the public at all, let alone with children.
Dear Ms. D.,
Thank you for bringing this deeply concerning experience to our attention. While we appreciate your recognition of our property, amenities, and the many Heartists who contributed positively to your stay, we are profoundly sorry that you, and most importantly your son, were placed in a situation that made you feel uncomfortable, singled out, and intimidated.
Please be assured that we recognize the serious and sensitive nature of your concerns. This matter has not been taken lightly. Fairmont and ACCOR have zero tolerance for discrimination or behavior inconsistent with our values and Code of Ethics, and your report was addressed with the importance and attention it warranted through our established Ethics and Conduct protocols, escalated to our General Manager.
Following the appropriate internal review, the corresponding corrective and disciplinary actions have been applied within the areas involved. While we must respect the confidentiality of internal personnel matters, we want to reassure you that your concerns resulted in concrete action and follow-up.
We deeply regret that this incident affected your family experience and overshadowed what should have been a joyful and memorable family stay. Every guest, and especially every child, deserves to feel respected, and safe at Fairmont Mayakoba.
Thank you for speaking up and allowing us to address such an important matter with the seriousness it deserves. We sincerely hope to have the opportunity to restore your family’s confidence and welcome you soon for the stay you deserve.
With our sincerest regards,
Fairmont Mayakoba
Customer review rating 5.0/5
Allieu S.
Couples
-
Confirmed reviews ALL
My spouse and I felt seen and special. The customer service was great. The place is great. Food was great. Shout out to so many employees. Carlos the gold cart driver, I believe his name was Felipe at Tauro, Oscar, Miguel at the spa, the captain that gave us a boat tour and so much more employees and I forgot their names. They all did well!
Dear Mr. S.,
What a joy to know that you and your spouse felt truly seen and special throughout your stay. Your kind rating and wonderful recommendation mean so much to our entire team.
A heartfelt thank you for recognizing Heartists Oscar, Carlos, Felipe at Tauro, Miguel at the Spa, and our Iker Boat Captain, as well as the many other Heartists who made your experience memorable. Knowing that their genuine care and service made such a lasting impression is one of the greatest compliments we can receive.
We are also delighted that you particularly enjoyed Tauro, our culinary experiences, and the overall resort. We appreciate your feedback regarding WiFi accessibility, which has been shared with the IT responsible team for prompt follow up.
Thank you so much for your loyalty as an ALL Accor Silver member, we look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 4.0/5
Maria M. Y.
Families
-
Confirmed reviews ALL
We had a wonderful time, all the employees are amazing people, very friendly and professional.
Great services. We were lucky and had wonderful weather. Food was the only thing that was a bit disappointing.
Dear Ms. Maria M.,
Thank you for sharing your experience with us. We are delighted that your family had a wonderful stay and especially that you enjoyed our beautiful setting, accommodations, and unique views.
Your recognition of our Heartists as friendly, professional, and genuinely caring means a great deal to us, and we will proudly share your kind words with our team.
At the same time, we are sorry that our culinary experience did not meet your expectations, particularly regarding quality and value. Your comments are important to us and have been shared with our Culinary and Food & Beverage for careful review and improvement in each outlet.
Thank you for choosing Fairmont. We sincerely hope to have the opportunity to exceed your expectations on a future visit and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere regards,
Fairmont Mayakoba
Customer review rating 4.0/5
James B.
Families
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Confirmed reviews ALL
The room was lovely, very clean and a decent size. There was some mould in the wardrobe that needs to be addressed (Room 708). There aren’t enough buggies moving up and down the property at key times.
The beach area and pool near the beach are of a good standard. The pool area near Laguna needs renovating, it looks dated and worn down.
The restaurant offerings are disjointed albeit the food standard was relatively good. The beach restaurant Brisas has a very limited menu and doesn’t make sense for lunch offerings which presumably it is most suited to.
La Laguna is over priced in the evening for the standard of food being received. I would say that about Punta Bonita and Saffron too (which I know they are outside of Fairmont). I’ve no issue with the pricing but the standard needs to be there , it isn’t.
The positioning of Bassano next to La Laguna is odd. The plastic chairs outside of Bassano look like cheap chairs used for school garden furniture albeit the food is good.
Service is not exceptional if that’s what you are looking for, it’s just good. Delay in requests for support , eco trip was 20 mins late, one of the restaurants I asked to be booked was actually closed on the night we arrived so the booking obviously hadn’t been made. There is inconsistency in service across the workforce, some employees looked like they didn’t want to be there.
Take a look Ritz-Carlton Nusa Dua, Bali if you want to know what good service looks like.
Service at the beach was good once open. However for earlier visitors like us there is no support around until 11am.
The Mayakoba water sport offerings are good but the pricing is extortionate for families, I’m pretty well travelled and haven’t seen pricing like that for relatively simple water sport offerings.
Dear Mr. B.,
Thank you for sharing such detailed and thoughtful feedback. We are pleased to know that you enjoyed Mayakoba’s unique natural setting, the comfort and cleanliness of your room, our beach area, and the quality of several of your dining experiences.
At the same time, we sincerely appreciate your candid observations. The concern identified in Room 708, transportation availability during peak periods, the condition of the Laguna pool area, and the delays and inconsistencies you experienced in service have been shared with our respective operational leaders for detail review. We particularly regret the missed restaurant arrangement and the delay with your eco tour, as these details should have been handled seamlessly.
Your perspective on our restaurant concepts, menu variety, quality versus value, beach service hours, and family water sports pricing is equally valuable and has been shared with our Food & Beverage Director and Hotel Manager. We understand your point clearly: at this level, it is not simply about pricing, but ensuring that the experience and quality consistently justify it. There is no excuse, and we fall short.
Thank you for recognizing the areas where our Heartists and resort made a positive impression while also identifying where we have opportunities to elevate the experience. We truly value feedback from a well-traveled guest and hope to have the opportunity to exceed your expectations on a future visit and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere regards,
Fairmont Mayakoba
Customer review rating 4.5/5
Michael W.
Families
-
Confirmed reviews ALL
We had the most amazing stay at Fairmont Mayakoba. The setting and hotel could not be more nestled in nature, with the animals and beach being just what you would expect when in Mexico.
Our butler Alejandro was amazing, went above and beyond to help with our questions, excursions and helping us with anything we could think of.
Only one niggle that left a slightly sad note to our fabulous holiday was that when the hotel was clearly only half full, the new management policy meant there were no showers or rooms available for our late departure.
You couldn’t use the spa showers so that left only the showers that are intended for before swim use. Clearly not ideal for the long journey back to Europe. Hence we ended up paying for late checkout. In all previous hotels we have visited there has been one room left aside that people can use for a quick clean up before leaving. It’s something that could easily be rectified if management wanted to and would mean that people would leave feeling valued.
Overall, we would love to return one day.
Dear Ms. W.,
Thank you for sharing such thoughtful feedback. We are delighted that your family enjoyed the unique natural setting of Mayakoba, our culinary experiences, and the attentive care of our Heartists.
A heartfelt thank you for recognizing Heartist Alejandro, whose exceptional Butler service helped make your stay seamless, and Heartist Beatriz, for taking care of you room with detail. We will proudly share your kind words with them.
We also truly appreciate your candid comments regarding the facilities available prior to a late departure. We understand how valuable the opportunity to refresh before a long journey back to Europe can be, and your suggestion has been shared with our Rooms Director for review and consideration. Your feedback regarding WiFi connectivity around the pool has also been noted for follow up.
Knowing that you would love to return is a wonderful compliment. Thank you for choosing Fairmont Mayakoba and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 4.0/5
Rafael S. G.
Families
-
Confirmed reviews ALL
It was a little bit sad returning years later and have the same cleaning problems in the room.
My last stay (2017), had the same problem, had to change that room and offered me that in my next stay me and my Family will be located at CASITA AT THE BEACH (Water front Casita).
We came back, i booked a casita with buttler service (so not a cheap option from your catalogue).
Hopping you to remember last experience and waiting to be remembered.
Not happened, we went thru and tried to leave that aside.
Arrived to my room and all over again the cleaning problem.
Maybe in my next visit we will be remembered and get that upgrade to the casita at the beach.
…
Second most important situation now, is you put on hold a charge of more of $20,000 (pesos mexicanos) and 12 days after my check out… the money is still on hold by you.
PLEASE I ASK YOU TO CHECH THIS
Finnaly, I have to tell you we love the Fairmont, because of their Food and the Amazing service and people… I hope we come Back sooner than last time.
Best Regards
Rafa
Dear Mr. S.,
Thank you for returning to Mayakoba and for sharing your experience so openly. Knowing that your family continues to love our resort, culinary experiences, and especially the warmth of our Heartists makes your feedback even more important to us.
We are sincerely sorry that the cleanliness upon arrival did not meet expectations of Fairmont Brand, particularly after experiencing a similar concern during your previous stay. We also regret that the prior commitment you recalled was not recognized upon your return. Your comments have been taken seriously and shared with our Rooms leadership team and escalated to our Hotel Manager for review and follow up.
Regarding the MXN 20,000 authorization still showing on hold 12 days after departure, we fully understand your concern. This matter has been escalated to our Finance Director for immediate verification and follow up, we confirm it is already released and it is currently subject to the receiving bank's processing time. Please do not hesitate to contact us if, after your bank’s established processing time, you require any additional documentation or support from our team.
We truly value your honesty and, above all, the confidence your family continues to place in us. We hope your next visit comes much sooner and gives us the opportunity to provide the seamless return experience you expected and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere regards,
Fairmont Mayakoba
Customer review rating 4.5/5
Jon-michael M.
Couples
-
Confirmed reviews ALL
My wife and I came to celebrate her 40th birthday, and we really had a fantastic time and thoroughly enjoyed our stay. Despite it being the "low" season, it was amazing to have the property so empty, I don't see how we could go back in prime season after that!
We hope to one day be able to return with our kids next time.
Dear Mr. M.,
What a pleasure to know that Mayakoba was the setting for such a memorable 40th birthday celebration and romantic getaway. We are delighted that you both had a fantastic time and enjoyed the peaceful atmosphere of the resort.
A special thank you for recognizing Heartist Daniel, your Casita Balam Butler. We are delighted that his fantastic service contributed to making this special occasion even more memorable. He will be motivated to receive your kind words.
We also appreciate your feedback regarding WiFi speed and connectivity in certain areas of the property, which has been shared with our responsible team for review.
Knowing that you hope to return with your children next time is a wonderful compliment and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 5.0/5
Chaim C.
Families
-
Confirmed reviews ALL
We stayed 15 nights in this most magical and wonderful paradise on Earth! The teams that looked after us were amazing from Alberto, Jesus, to Fredy, Kevin, Fabien and all the team at the hotel! WOW what a place what service what an experience magical and fabulous!
Dear Mr. C.,
What an extraordinary pleasure to know that after 15 nights, Fairmont Mayakoba felt like a truly magical paradise on Earth for your family.
Your generous scores across every aspect of the experience are an incredible recognition for our entire team. A heartfelt thank you for highlighting Heartists Kevin, Jesus, Fabien, Alberto, and Fredy, as well as our Housekeeping team and the many Heartists who cared for your family throughout such a special stay. We will proudly celebrate your wonderful words with them.
Knowing that the restaurants, beach, accommodations, activities, and genuine hospitality created such lasting memories is the greatest compliment we could receive.
Thank you for spending these wonderful 15 days with us and for your enthusiastic recommendation and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 1.5/5
Jordan S.
Families
-
Confirmed reviews ALL
Really unaccommodating overall. It felt like nearly every interaction was treated as an upsell opportunity, starting with the room upgrade offered to us at check-in. The food was quite expensive and, unfortunately, just fine. Our suite was nice, but definitely felt dated.
We had a suite that was supposed to include butler service, yet no one at the front desk introduced us to a butler or explained the service when we arrived. Eventually, one of the butlers assigned himself to us, but unfortunately, almost every request we made through him fell through.
We asked him to make a dinner reservation at Rosewood — he confirmed it, but then mistakenly booked Tauro at the Fairmont instead.
We asked for an additional pillow topper for the rollout bed. He said no problem, but after requesting it three days in a row, I finally gave up and called housekeeping directly, and they handled it.
We had food being delivered to the hotel and provided the driver's name, vehicle type, and license plate number in advance. Despite that, the driver was stuck at the front gate for approximately 30 minutes.
We also had a nanny coming to the hotel. We provided her name and information in advance, yet she was held up at the front gate every single day for three days straight.
Another recurring frustration was the golf cart transportation around the property. There were multiple occasions where we were waiting 10 minutes or more for a cart, sometimes standing there with two young kids. At a resort this size and at this price point, that became really frustrating very quickly. The hotel needs to do a much better job organizing the number and frequency of carts circulating the property, especially during busier times. Transportation around the resort should feel seamless, not like something guests repeatedly have to wait around for.
These individually may sound like small issues, but when you're staying at a hotel at this price point — and especially when you're in a suite that specifically includes butler service — the entire purpose of the service is to make things seamless. Instead, we repeatedly found ourselves having to follow up, correct mistakes, wait around, or handle things ourselves.
Over seven days, we spent approximately $4,500 on food and drinks in addition to roughly $6,000 for the room. Given that level of spend, I was particularly surprised that the hotel felt the need to charge another $250 simply to extend checkout by two hours. It was a small thing that really summed up the overall experience: there seemed to be very little effort to accommodate guests unless there was an additional charge attached.
To be clear, the staff was friendly. My issue was not that anyone was rude. The issue was that the service simply did not feel attentive, proactive, or accommodating enough for the level of hotel the Fairmont Mayakoba presents itself as or for the room rates being charged.
I understand this is an internal survey, and I'm intentionally providing this feedback here first rather than immediately posting a public review. I am saving a copy of these comments, however, and if nobody reaches out or shows an interest in addressing the experience, I do intend to share the same feedback publicly.
I'm genuinely curious to see whether someone reads these surveys and takes the opportunity to make things right before a disappointed guest feels the need to take the experience to a public forum.
Dear Mr. S.,
Thank you for taking the time to share such detailed and candid feedback with us. We are particularly grateful that you chose to bring these concerns directly to our attention. We have read your comments carefully, and we sincerely regret that your seven-day family stay fell so far short of the attentive, seamless experience you expected from Fairmont.
The repeated need to follow up on Butler requests, the incorrect dining reservation, delays with access for your nanny and delivery, extended waits for transportation with your children, and the overall lack of proactive coordination are especially concerning. Individually these may appear operational, but collectively we fully understand why they left you feeling that you had to manage aspects of your own stay rather than being genuinely cared for. This is not the level of service we strive to provide.
We are equally sorry that the approach to upgrades, pricing, and late check-out contributed to a perception that additional charges were prioritized over accommodation and hospitality. Your comments regarding the condition of the suite, culinary value, arrival experience, and sustainability have also been shared with the respective leadership teams, including our Hotel Manager.
Please be assured that your survey has been read with detail and your feedback is being taken seriously with our Hotel Manager and Departamental Directors.
Given the extent of the concerns you described, your experience has been escalated to our Customer Experience & Executive Committee for direct review and follow-up. Your detailed perspective provides us with an important opportunity to understand where coordination and service delivery failed and to address these gaps with the teams involved.
Please do not hesitate to reply to this email if you would like us to personally assist you throughout the process or arrange for one of our Executives to contact you for a personalized review of your stay, additional to the internal actions are already setting by area.
Thank you again for giving us the opportunity to respond to your concerns directly. We sincerely hope to have the opportunity to restore your confidence in Fairmont Mayakoba.
With sincere regards,
Fairmont Mayakoba
Customer review rating 4.5/5
Sheena L.
Couples
-
Confirmed reviews ALL
Every staff person we encountered was extremely gracious and professional. The amenities were excellent and every meal and cocktail was perfect!
Dear M. L.,
What a pleasure to know that you enjoyed such a comfortable stay and that the gracious and professional hospitality of our Heartists, together with the amenities and culinary experiences, made your visit so memorable.
We sincerely appreciate your feedback regarding the insects and, particularly, the ceiling fan that remained unresolved after being reported. While we are pleased you found your room very clean, a maintenance request should be addressed promptly and effectively. Your comments have been shared with our Housekeeping and Engineering leaders for follow up.
Thank you for your wonderful recommendation and loyalty as an ALL Classic member. We truly value your feedback and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 4.5/5
John E.
Solo
-
Confirmed reviews ALL
I spent a week golfing and scuba diving. It was great!
Dear M. E.,
Thank you for sharing your experience. We are delighted that you enjoyed a great week of golf and scuba diving, along with our breakfast experience and the Hix and Tauro bars.
A special thank you for recognizing Heartist Mauricio at our Dive Center and our Golf team. We are pleased that their excellent service contributed so positively to your stay.
We sincerely appreciate your candid feedback regarding lunch availability and quality, as well as the cleanliness concern you encountered at Tauro. The latter is certainly not representative of our standards and has been shared with our Food & Beverage teams for appropriate follow up.
Your detailed comments across the different areas of the resort are valuable in helping us identify where greater consistency is needed. Thank you for your recommendation and loyalty as an ALL Classic member, and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 5.0/5
Stacy G.
Families
-
Confirmed reviews ALL
Professionalism and kindness
Dear Mrs. G.,
What a joy to know that your family experience at Mayakoba was beyond amazing.
Your recognition of the professionalism and genuine kindness of our Heartists is one of the most meaningful compliments we can receive. We are delighted that every aspect of your stay earned your highest rating.
Thank you for your loyalty as an ALL Accor member and for your kind recommendation and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
Customer review rating 3.5/5
Josh K.
Families
-
Confirmed reviews ALL
we have stayed here 3 times. property is very nice and service is great. the room rates are affordable. tennis court rate is overpriced. it went up $30 in one year. food feels a little overpriced. our favorite restaurant is bassano. we were disappointed with the food at tauro.
Dear Mr. K.,
Thank you for choosing Mayakoba once again. Welcoming you for a third stay makes your feedback particularly meaningful to us, and we are delighted that you continue to enjoy the beautiful property, hospitality, accommodations, and breakfast experience.
We truly appreciate your candid comments regarding the value of our tennis experience and culinary offerings. We are especially pleased that Bassano remains a favorite, while we regret that your experience at Tauro did not meet expectations. Your feedback has been shared with our Culinary leadership and Tennis & Sports Manager for review and Improvement.
The trust of our returning guests is incredibly important to us, and we sincerely value your honest perspective as we continue refining the experience.
Thank you for returning to Fairmont Mayakoba and look forward to welcoming you back soon to your second home in the heart of the Riviera Maya.
With sincere gratitude,
Fairmont Mayakoba
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Frequently asked questions
Fairmont Mayakoba is located at Carretera Federal Cancún, Playa del Carmen Km 298, 77710 Riviera Maya, Mexico. Our resort is nestled within 240 hectares of tropical forest and is just 10 meters from the beach area. You can reach us via taxi or shuttle from Cancun Intl Airport for an additional fee, and we offer on-site valet parking.
Fairmont Mayakoba offers a variety of accommodations including Fairmont King and 2 Queen rooms, Deluxe Casitas, and Signature Casitas with lagoon views. For larger groups, we provide Family Garden and Family Lagoon connecting rooms, as well as luxurious options like the Beach Front Suite and the expansive Camaleon Presidential 2 Bedroom Suite.
At Fairmont Mayakoba, we offer a wide range of services and amenities:
Free Wi-Fi in communal areas and high-speed internet for an additional fee
On-site private outdoor parking and valet parking
Indulgent breakfast buffet or à la carte options for an additional fee
Air conditioning and 4K-UHD televisions in all rooms
Wheelchair accessible facilities and rooms
Five swimming pools, Willow Stream Spa, and a Fitness center
Nine restaurants, including Tauro Steakhouse and La Laguna, and four bars
Concierge, 24/7 room service, laundry services, and a business center
Wedding venues and 16 meeting rooms
Fairmont Mayakoba offers diverse dining at Tauro Steakhouse (American steakhouse), La Laguna (Mexican, 7:00 AM - 11:59 AM), and Bassano (Italian). You can also enjoy Mediterranean dishes at Brisas at Maykana, international fare at Fuego, or 24-hour in-room dining. Children's menus and vegetarian options are widely available across our restaurants and bars.
At Fairmont Mayakoba, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont Mayakoba regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Mayakoba using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at Fairmont Mayakoba. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Mayakoba features 16 meeting rooms and a dedicated business center with support staff to accommodate your professional needs. Our largest room can seat up to 1,056 guests, and we provide essential equipment such as high-speed Wi-Fi and desk facilities.
Fairmont Mayakoba is a premier choice for weddings and events, offering elegant spaces like our Grand Ballroom and lush outdoor lawns. We can host various ceremonies, including Catholic services at El Pueblito church or symbolic beach ceremonies, with a maximum banquet capacity of 890 guests.
Fairmont Mayakoba is a wheelchair accessible hotel featuring eight rooms specifically designed for people with reduced mobility. Our facilities include elevators to all floors, accessible service in our restaurants and Willow Stream Spa, and accessible business center facilities.
Yes, Fairmont Mayakoba allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Fairmont Mayakoba, you can enjoy several attractions within walking distance:
Beach area: 10 meters (less than 1 minute)
El Camaleón (PGA) Golf course: 1 km (approximately 12 minutes)
El Pueblito Mayakoba: 1 km (10 minutes)
Dining in Mayakoba: 1 km (20 minutes)
The Willow Stream Spa at Fairmont Mayakoba features 20 treatment rooms, including a unique couple's suite in the treetops, two mineral pools, and steam rooms. Our crafted menu includes treatments inspired by ancient native traditions and indigenous ingredients, such as massages and sea-based therapies.
Fairmont Mayakoba features Cielo at Maykana, a magical Mexican rooftop lounge offering breathtaking views and a relaxing atmosphere with a firepit and pool. Additionally, Brisas at Maykana and Aqua at Maykana offer rooftop settings with exceptional ocean views for our guests to enjoy.
For business travelers, Fairmont Mayakoba provides 16 meeting rooms, a business center with support staff, and high-speed Wi-Fi. Our rooms are equipped with desks and laptop-sized safes, while our diverse dining options and 24-hour room service cater to busy schedules.
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