Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,225 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,225 reviews

TripAdvisor Rating  4.7/5  8,441 reviews

Certificate of excellence 2025

Great Xmas time

TripAdvisor rating 5.0/5

rhernandezcomad TripAdvisor review

We enjoyed very much Xmas celebration. The team made a fantastic job creating a Xmas Village with food, things to buy and great music. Congratulations to Balam and Eva for this great initiative.

Mexican paradise

TripAdvisor rating 5.0/5

Micol R TripAdvisor review

We had a great experience at Fairmont Mayakoba. - The cabana we stayed in was clean and well kept. -The beach is beautiful and the staff that maintain it do an amazing job. The sand is white and the water is clear. Best of all as soon as you get to the beach, a staff person assigns you to chairs with an umbrella and brings you towels and anything else you need. - there are alot of really cool activities to do that are included in your stay including a boat ride thru the canals of all the properties on Mayakoba. Shout out to Oscar who gave us our tour and taught us all about the local wildlife we saw. - on the beach - there are additional activities - kayaks, snorkeling and catamaran tours. The staff that assist with the equipment and tours are also really kind and helpful. Thank you Jorge for the great time on the catamaran. - regarding the food- all of the restaurants we ate at for dinner were awesome -La Laguna, Hix, and Tauro. The waitstaff were all superb. My only negative experience was the breakfast buffet. We went twice and did not like it either time. - the property is huge so you can walk, pick up a bike and cycle thru the property or take one of the extended golf carts that come frequently.. All of the drivers are so nice but I have to give an extra big shout out to Jesus who had us laughing and making my mom feel like a rockstar every time he picked us up. -finally- my biggest shout out to Fabian Olmos, concierge, who answered my endless questions and helped change our itinerary around multiple times always staying polite and friendly. We definitely plan on coming back!

Customer review rating 2.5/5

Mitchell T. Friends - Confirmed reviews ALL

rooms were musty and dark grounds too large

Dear Mr. T., Thank you sincerely for taking the time to share your feedback with us. We truly appreciate the opportunity to understand your experience, and we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that your room felt musty and dark and that the size of the grounds made your stay feel less comfortable. Your comments regarding accommodation, ease of access, breakfast, cleanliness and overall experience have been escalated to our senior management team and shared with the relevant operational leaders so they may be reviewed carefully and addressed with high attention. We also acknowledge your feedback regarding service and departure, and we regret that your visit did not reflect the level of comfort and quality we strive to provide. Thank you for sharing your perspective and allowing us the opportunity to learn and improve. It was a pleasure to be your home in Mayakoba, and we appreciate your time and candor in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Beautiful property. extremely well maintained. The entire staff was amazingly kind and outgoing.

Dear Mr. S., Thank you sincerely for taking the time to share your feedback with us. We are delighted to know that you found the property beautiful, exceptionally well maintained and supported by a kind and outgoing team. Your positive comments about the overall atmosphere of the resort are truly appreciated. We are especially grateful for your recognition of our Heartist Aldo. It is wonderful to hear that he provided outstanding service and made such a positive impression during your stay. Your kind words will be shared with him with great appreciation. At the same time, we thank you for sharing your observations regarding the check in process, WiFi speed and breakfast experience. Your feedback has already been shared with our operational teams so they may review these areas with care and continue refining the guest journey. It was a pleasure to be your home in Mayakoba, and we hope to welcome you back for another enjoyable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Customer review rating 5.0/5

Herve H. Couples - Confirmed reviews ALL

Paradisiaque

Dear Mr. H., Thank you sincerely for sharing your feedback with us. We are delighted to know that your experience felt truly paradisiacal and that you enjoyed the tranquil atmosphere and convenient location of the resort. Your perfect ratings across all aspects of your stay are greatly appreciated. We are also pleased to know that our team, accommodations and services met your expectations so fully, and that our sustainability initiatives resonated positively with you. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

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Other web-users rate our hotel

  • 560 reviews 8.1/10 Location
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  • 14 reviews 0/10 WiFi
  • 981 reviews 7.4/10 Food
  • 773 reviews 8.8/10 Amenities
  • 351 reviews 8.6/10 Vibe
  • 324 reviews 5/10 Value

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