Fairmont Mayakoba 0 star

Customer review rating 4.7/5 5,389 reviews
Fairmont Mayakoba
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite King

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita Suite King

  • Max. number of persons: 5
  • Area: From 103
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita Suite King

  • Max. number of persons: 5
  • Area: From 89
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite 2 Queens

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Premium Suite King NS

  • Max. number of persons: 3
  • Area: From 100
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Bambu Suite King NS

  • Max. number of persons: 4
  • Area: From 172
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Coral Suite King NS

  • Max. number of persons: 4
  • Area: From 139
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Tortuga Presidential Suite

  • Max. number of persons: 4
  • Area: From 198
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Camaleon Presidential Suite

  • Max. number of persons: 6
  • Area: From 205
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Photo non contractuelle / Strictly non binding

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Photo non contractuelle / Strictly non binding

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1,056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,389 reviews

This is a beautiful property with fabulous service

Customer review rating 4.7/5

Barbara H. Couples - 12/02/2020 Confirmed reviews ALL

I was recuperating from spinal surgery and not feeling well before I came and the experience at this property made me feel like a new person. However I am on a restricted diet and I am 80% plant-based and I found the food and not diverse enough for me.

Dear Barbara H., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and vegan options. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great Stay!!

Customer review rating 4.7/5

Rob H. Business - 12/02/2020 Confirmed reviews ALL

Again another wonderful stay experience at the Fairmont Mayakoba, truly magnificent!! :) From arrival and throughout the stay the entire experience of the room, facilities and the associates on property made for a memorable stay!! Well done Fairmont Mayakoba!!

Dear Robert H., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent stay with awful ending

Customer review rating 4.7/5

Andrew S. Families - 12/02/2020 Confirmed reviews ALL

Location: wonderful Hotel infrastructure: great Beach: wonderful Room: good Service: great with few issues, it was really hard to get a drink without ice despite asking for it 2-3 times during order Food: mediocre. No rotation in menu, poor choice, around 50% of dishes in all 3 restraunts were too spicy / too sour for us, fresh juices are available only on breakfast.

Dear Andrew S., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding the food quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

The Best of the Best!

Customer review rating 4.7/5

Lucille M. M. Families - 12/02/2020 Confirmed reviews ALL

We had a wonderful vacation with you. My son has very severe cerebral palsy. Whenever we travel, I have to do all his personal care. 90% on the time, resort bathrooms are very inaccessible! I usually end up having to struggle to give him a shower and end up in the process being cold and wet myself! I give your bathrooms an A+++ on the disability accessibility spectrum. It was the first vacation that I didn't have to struggle and get exhausted in the bathroom. The staff were extremely accommodating in assisting me with his wheelchair and scooter as well. When you travel with someone with a severe physical disability, this extra assistance makes the difference between a relaxing vacation and a "working" vacation. I would have to say that this is the first relaxing vacation I have ever had!

Dear Lucille M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

What's not to like!

Customer review rating 4.7/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

This resort is situated on a beautiful property easily accessible to the airport. From the moment you step foot into the lobby you are surrounded by beauty and peaceful nature of the resort. The restaurants are outstanding and the service is excellent.

Dear Robert F., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great experience

Customer review rating 4.7/5

M.’s Couples - 12/02/2020 Confirmed reviews ALL

We were beyond pleased with our experience at the Fairmont Mayakoba. The staff, grounds, food, and service were fantastic.

Dear Mike M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent

Customer review rating 4.7/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Beautiful place, neat and immaculate. Excellent service.

Dear Irenia N., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
Customer review rating 4.7/5

Jessenia Business - 11/02/2020 Confirmed reviews ALL

Excellent service! Rooms were exceptionally clean.

Dear Jessenia R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

service was impeccable

Customer review rating 4.7/5

Zhaleh G. Business - 11/02/2020 Confirmed reviews ALL

Place was clean, service was great, location was picturesque, spa and golf were both fantastic

Dear Zhaleh G., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Perfect stay, incredible staff

Customer review rating 4.7/5

Samantha C. Families - 11/02/2020 Confirmed reviews ALL

Top notch experience. Wonderful location, great amenities, service was the right balance of anticipating needs but not intrusive. Staff friendly and helpful. Can't wait to come back!

Dear Samantha P., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Amazing

Customer review rating 4.7/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

It was beautiful, quiet and food was top notch as well as service. Only thing I wish was better was the bike situation-we almost never could find a bike to ride to and from the beach or around the property and it wasn’t very crowded when we were there....never had a problem finding a spot on the beach or at the pool. Need more bikes!

Dear Derek P., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding bikes, I already sent these comments to our leaders in order to work immediately with this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

beautiful and tranquill

Customer review rating 4.7/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

this is my second time staying here, and each time was very enjoyable

Dear Angelo C., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

THE RESORT WAS GREAT

Customer review rating 4.7/5

Nelson M. Business - 08/02/2020 Confirmed reviews ALL

MAUINLY BUSINESS HOWEVER VERY ENJOYABLE

Dear Alex M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent location, awesome services and great food

Customer review rating 4.7/5

Diana Y. V. Business - 08/02/2020 Confirmed reviews ALL

Stayed a week for business meeting and extended 2 additional days to enjoy the visit with my husband.

Dear Diana V., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great facility

Customer review rating 4.7/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

This was my fifth year going and I always enjoy our stay the only complaint I have is the menu at La Laguna is too eccentric and the food is not what the clientele is looking for. I was looking for more casual Mexican American menu with good salads rather than unusual dishes that is served there with no flexibility

Dear Carlos M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Luxury in the jungle. A rewarding and memorable experience.

Customer review rating 4.7/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Since 1994 we have been to this area of Mexico 25 times and other Caribbean islands 16 times. On this trip we had a Beach Area Casista Suite. Best staff of any resort. Over the top team. Best room cleaning team ever. Best room ever. Best maintenance of any resort. Equal to the best beaches anywhere. Jungle was magical. Food was good but it seems to us you were trying to hard to be different. Brazilian night was not good. Not a great buffet. Not thrilled with breakfast buffet. Breakfast at Brisas with your "morning team" was excellent. The resort is really two resorts. Because of our location we spent 90% of our time in the beach area. If we return we would want a beach area room. We realize you are struggling with pay as you go and all inclusive. The signing of those chits for a box of water was amusing if not irritating. Being reminded of cost all the time is not relaxing. Could use some music - some entertainment. For a high end resort the dress code is irritating. The kids are great but at most resorts costing a lot less the guests dress up a bit for evening meals. We appreciate the tranquility but the lack of any excitement was a bit strange for a holiday resort. You have a great team and hopefully you will ask for names before the survey ends. They are the reason that we would return.

Dear Charles A., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Beautiful plasce for a conference!

Customer review rating 4.7/5

Matt J. Business - 06/02/2020 Confirmed reviews ALL

Work and play for me and reading by the beach for my special someone!

Dear Ryan Matthew J., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Well located

Customer review rating 4.7/5

Jorge Business - 06/02/2020 Confirmed reviews ALL

Nice facilities and service

Dear Jorge R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Private luxury

Customer review rating 4.7/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Housekeeping was excellent and the setting was lovely and beach beautiful. The inconvenience of getting to beach wasn't ideal. In some cases, there weren't enough bikes. There also weren't enough boat ride tours. SHould be told at check in that these times go fast. The spa was great. The food was very good. The servers on the beach were also very good.

Dear Israel F., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding bikes, boat tour availability and the rides to get to the beach to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Wonderful stay and excellent staff

Customer review rating 4.7/5

Dana &. K. Couples - 06/02/2020 Confirmed reviews ALL

Really enjoyed our week at the Mayakoba, nice room and grounds well maintained. Bicycles we a nice touch. Breakfast was great and enjoyed several of the restaurants. Room staff, checkin staff and waiters all top notch especially Alexander Henandez and Gabriella with all the s "small" things that truly make difference. The only concern both my wife and I we sick after dining at the Brazillian Steak Night....not sure what we ate but it was a bit unpleasant. Really the only "poor" meal that we had...just was not fresh and prepared in a timely manner.

Dear Dana A., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your feedback regarding the Brazilian food, I already sent this comment to our Executive Chef in order to work immediately with his team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
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