Fairmont Mayakoba 0 star

Customer review rating 4.7/5 5,097 reviews
Fairmont Mayakoba
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+ 25 Services
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Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite King

  • Max. number of persons: 5
  • Area: From 85
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita Suite King

  • Max. number of persons: 5
  • Area: From 103
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita Suite King

  • Max. number of persons: 5
  • Area: From 89
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita Suite 2 Queens

  • Max. number of persons: 5
  • Area: From 85
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Premium Suite King NS

  • Max. number of persons: 3
  • Area: From 100
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Bambu Suite King NS

  • Max. number of persons: 4
  • Area: From 172
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Coral Suite King NS

  • Max. number of persons: 4
  • Area: From 139
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Tortuga Presidential Suite

  • Max. number of persons: 4
  • Area: From 198
  • Views: Lagoon view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Camaleon Presidential Suite

  • Max. number of persons: 6
  • Area: From 205
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Photo non contractuelle / Strictly non binding

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Photo non contractuelle / Strictly non binding

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Photo non contractuelle / Strictly non binding

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1,056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,097 reviews

Wonderful

Customer review rating 4.7/5

Keith O. Friends - 30/11/2019 Confirmed reviews ALL

Great

Wouldn’t come back

Customer review rating 4.7/5

Jorgeg Business - 28/11/2019 Confirmed reviews ALL

Below mediocre experience. I work like crazy so I constantly mix business with personal travel. 1.- restaurants ran out of dishes / drinks. More than once! 2.- restaurant service was more like a 3 star hotel. 3.- beach service was practically non existent. 4.- you didn’t have warm coffee at 7.05am at the lobby, the nearest restaurant opened at 8am. Was I expected to wait for 50+ minutes to get coffee? Maybe in a 3 star hotel. But surely didn’t expect it here. 5.- no one at the lobby to put my bags in the van. Was I expected on doing it? Maybe at a 3 star hotel. Because of that I will not return nor will I recommend anyone from staying here.

wonderful resort

Customer review rating 4.7/5

D W. Business - 27/11/2019 Confirmed reviews ALL

excellent - the staff took care of everything and many last minute requests to perfection

Employees were wonderful; price and quality of food didn't match; Too expensive.

Customer review rating 4.7/5

Govind A. Families - 27/11/2019 Confirmed reviews ALL

The employees were perfect and well trained. I was however shocked at the high price for food given that the quality of the food was rather low. Prices are quoted in US Dollars despite being in Mexico. The prices were even HIGHER than if we were at a resort in the United States. Because of the high prices, we would spend hours traveling to Playa del Carmen and hunting out MUCH BETTER FOOD at much lower prices. It is not your staff's fault. They are top notch and I hope that they are well compensated given the high prices. Also if it is OBLIGATORY to pay the resort fee, why are you separating it out and making it seem like it's optional? I have been to many luxurious locations & am simply shocked at the prices.

I felt it was one big rip-off

Customer review rating 4.7/5

Unsatisfied Families - 25/11/2019 Confirmed reviews ALL

Every time I visited the front desk there was a guest arguing about his/her bill. I had to do the same during checkout as I was charged twice for a lunch at a hotel restaurant. I suspect this is a common practice and management feels guests may be too drunk or too timid or just too forgetful to report it. I found the food extremely overpriced, and I live in one of the most expensive areas in the U.S. We were unable to get filtered tap water in any of the locations, including the beach, even when other members of our party were placing large orders. The water in the pool was frigid, the water in the hot tub was cold. The shower in our room would not turn off, so we were subject to the sound of dripping water until we crammed towels under and around the bathroom door. The hand held shower until would not work until we spent several minutes hitting it with a high-heeled show. Obviously they both had not been tried or tested for quite a while. Margaritas were over-priced and watered down and we were charged triple the going rate for a taxi into Cancun. My daughters and I were here for a destination wedding and our lodging was paid for by a generous family member. Otherwise we would have moved out. I have been to Mexico and this area several times - it's obvious this hotel and its employees care more about profit margins than customer satisfaction.

Very Nice Setting for a Wedding

Customer review rating 4.7/5

Bill K. Families - 25/11/2019 Confirmed reviews ALL

We were at the Mayakoba for a family destination wedding. The hotel staff did a very good job and was very helpful. When the weather turned questionable, the staff was very flexible in accommodating the bride and groom's wishes and needs.

Perfect stay

Customer review rating 4.7/5

Paul Y. Couples - 25/11/2019 Confirmed reviews ALL

Hotel is amazing, service is great and we enjoy beach area which is clean and very private.

Fabulous vacation

Customer review rating 4.7/5

Mary Couples - 25/11/2019 Confirmed reviews ALL

The staff at the resort is excellent. Everyone was friendly, attentive, and a pleasure to speak with. Hat's off to our butler Daniel. We had to make last minute changes to our itnerary and he was able to accommodate our requests. The porters who are out front were fantastic. They rembered our name, knew which golf clubs were ours, and always made us feel welcome.

My daughter held her wedding at the resort and everything was excellent including the weather!

Customer review rating 4.7/5

Ken C. Families - 24/11/2019 Confirmed reviews ALL

We were very impressed with the excellent level of service. The entire staff was well trained and extremely friendly. The facilities were beautiful and top quality. Every meal we had was delicious with gourmet presentation, especially at wedding reception. Our guests all commented on how wonderful the food was. We look forward to coming back in the future.

Quite a place

Customer review rating 4.7/5

Senor D. Friends - 24/11/2019 Confirmed reviews ALL

Nice couple of days, gorgeous room, enjoyed the golf and attended a wedding

We had a very nice stay

Customer review rating 4.7/5

Mr. J. O. L. Couples - 23/11/2019 Confirmed reviews ALL

The resort overall is very nice, and our room was really excellent. The only thing that could maybe be improved is restaurant choices for dinner. La Laguna didn’t impress us. Brisas for breakfast on the other side is amazing.

Lovely Holiday!

Customer review rating 4.7/5

Faith M. Friends - 22/11/2019 Confirmed reviews ALL

We will definitely come back to the Fairmont Mayakoba after having a wonderful experience! Everything was above our expectation.

Enjoying eco friendly experience with friendly and attentive staff.

Customer review rating 4.7/5

Anonymous Friends - 22/11/2019 Confirmed reviews ALL

We enjoyed the eco friendly environment. Grounds are lovely. Staff was friendly and attentive. They always went out of their way to be helpful. Themed nights in the restaurants were fun. Only suggestion is improved lighting is needed at golf cart station near lobby and on paths. Stone is not level and without adequate lighting it is easy to lose footing.

eSTANCIA EN EL fAIRMONT mAYAKOBÁ

Customer review rating 4.7/5

Rafael Couples - 21/11/2019 Confirmed reviews ALL

excelente

Linda experiencia

Customer review rating 4.7/5

Rebeca A. E. Couples - 20/11/2019 Confirmed reviews ALL

Excelente

Great Place to relax, have fun and eat extraordinarily well

Customer review rating 4.7/5

Armando F. Families - 20/11/2019 Confirmed reviews ALL

I've been visiting the hotel once a year for a week stay the past 3 Years. You have a consisten experience with great staff and service.

Bad start, but improved every minute.

Customer review rating 4.7/5

Janet R. Families - 19/11/2019 Confirmed reviews ALL

After arriving late for a wedding rehearsal dinner, due to a mixup at the airport ( Sonia at the fairmont apparently made a transport reservation without confirming it with us, so we spent 45 minutes in the wrong van until they returned us to the airport and we found the correct van). Despite this, our subsequent experiences all over your property (from one end to the other, thanks to the wedding we attended) were lovely and overwhelmingly positive. Your staff and grounds were outstanding, as were our rooms and transport (though sometimes clumsy with all the changes). The breakfast buffet was extensive elaborate, and dinner at the Asian fusion restaurant was delicious with good choices. The waiter was great and the wine choices were good. We enjoyed the pools, the beach and shade huts, the bar service, and all the other venues we visited.

I had a wonderful time. The service and food was exceptional.

Customer review rating 4.7/5

Kanochia J. Couples - 19/11/2019 Confirmed reviews ALL

I really enjoyed my stay , the staff was very friendly and the villas were spacious and very clean.

Over and above all expectations

Customer review rating 4.7/5

Kevin C. Couples - 18/11/2019 Confirmed reviews ALL

The staff and facilities were way better than expected from seeing it online. It was our first trip to mexico and we hit the jackpot by choosing the fairmont mayakoba. The beach is so good and we will absolutely be back year after year thank you all so much for the perfect vacation!

Superb experience!

Customer review rating 4.7/5

Phyllis B. Friends - 18/11/2019 Confirmed reviews ALL

Service, food, room, spa, and beverages were all outstanding.

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