Fairmont Mayakoba

Customer review rating 4.7/5 5,794 reviews

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Fairmont Mayakoba
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+ 25 Services

Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)Paying
  • Beach and water sports
  • Bicycles rental
Catering
  • 6 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710 riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodation(s)

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

HIX - BAR, LOUNGE & TERRACE

Type of cuisine: Bistro

Enjoy craft cocktails featuring classic techniques combined with modern and local ingredients, as well as a selection of artisan beers and tequila served with unpretentious hospitality and service. Indulge in chef-curated sushi and handrolls.

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ki Beach Bar & Korean BBQ

Type of cuisine: Barbecue

Mayan for friendship and Korean for yummy, Ki' is a vibrant beach bar by day with a curated rum selection and fresh juice cocktails. At night an intimate Korean grill experience with your feet in the sand.

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

El Puerto restaurant offering an Italian Cuisine menu, located below the "HIX Lobby Lounge". The extended terrace for al-fresco dining in addition to an ample indoor dining space and two private dining rooms ensures ample spaces for all guests to indulge

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Non contractual photo

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX - BAR, LOUNGE & TERRACE

Non contractual photo

Enjoy craft cocktails featuring classic techniques combined with modern and local ingredients, as well as a selection of artisan beers and tequila served with unpretentious hospitality and service. Indulge in chef-curated sushi and handrolls.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,794 reviews

Great resort

Customer review rating 5.0/5

L. S. Families - 20/02/2021 Confirmed reviews ALL

Wonderful stay in the resort.

MANAGER

Customer review rating 5.0/5

Tony H. Couples - 19/02/2021 Confirmed reviews ALL

beautiful.....

Great Stay!

Customer review rating 5.0/5

Gerardo G. Friends - 19/02/2021 Confirmed reviews ALL

Amazing! Customer service was the best I’ve ever experienced.

Great stay and well located

Customer review rating 5.0/5

Isaac N. Couples - 19/02/2021 Confirmed reviews ALL

I was treated very well. Our butler Jorge did an excellent job of taking care of us. Anything that I needed you guys were able to help me

Spectacular facility and "compound" where options are enough to keep busy for days.

Customer review rating 5.0/5

Chris P. Couples - 19/02/2021 Confirmed reviews ALL

The team works very well together. The only hold up was check-in and check-out; even with Priority check -in on line, both processes took too long.

Good stay

Customer review rating 5.0/5

Menachem S. Couples - 19/02/2021 Confirmed reviews ALL

Very nice and excellent stay

Amazing

Customer review rating 5.0/5

Stephanie R. Business - 17/02/2021 Confirmed reviews ALL

We were treated like absolute royalty and cannot wait to come back. We had an amazing experience at the spa, snorkeling & at every restaurant we ate at.

Beachfront Casita well worth the $

Customer review rating 5.0/5

Sterling C. Families - 17/02/2021 Confirmed reviews ALL

Had the best trip even though the resort was pretty much limited to the sushi restaurant and the beachfront restaurant. Covid shut it all down. But our butler was the reason the stay was so enjoyable. Julia was such a fantastic Concierge, she was so helpful and made the stay so much better ROR my two kids and wife. Bringing pool toys, sand toys, etc. would highly recommend to stay in a casita with a butler. Worth the extra money and hope you get Julia. This resort needs to give her a raise.

Extremely comfortable and exceptional service

Customer review rating 5.0/5

Carlos L. Couples - 16/02/2021 Confirmed reviews ALL

I was greeted by the front desk personnel with a great attitude, the service and the quality of the food at the restaurants were amazing. Bonus points go to the hotel administration for letting me check out later in the day to catch my flight that left later at night

Relaxing stay

Customer review rating 4.5/5

Nacho Couples - 13/02/2021 Confirmed reviews ALL

The Mayakoba was well prepared for any Covid concerns and took more precautions than I expected. They offered the complimentary rapid Covid test before heading back to the airport, which you'll need. They were not too busy, so it made for a more relaxing stay. Spa was awesome as well. It was a great long weekend get-away.

Beautiful Grounds, Friendly & Professional Staff, Very Accommodating

Customer review rating 4.0/5

Michelle Solo - 07/02/2021 Confirmed reviews ALL

Beautiful Grounds, Friendly & Professional Staff, Very Accommodating. Lovely stay overall and would love to return.

Best Trip Ever!!! Exceeded Our Expectations!!!

Customer review rating 5.0/5

Maddox W. Couples - 05/02/2021 Confirmed reviews ALL

We had the most fantastic, memorable and all around wonderful trip to Mexico all because of the Fairmont Mayakoba property! From the very start with how convenient it was to get there from the Cancun airport, to the safety protocols in place for Covid and then our amazing beach casita located next to the winding river running through the resort, it was nothing short of a nonstop adventure. The staff was incredible and they went above and beyond every single engagement every single day to make sure that we were having the best time. The spa was perfect, the pool went on for miles and the food was delicious. My wife and I could not recommend this hotel more to our family and friends and special thanks to David our butler who made it extra special. We can’t wait to come back very soon!!!!

Good stay very comfortable

Customer review rating 4.5/5

Anonymous Families - 03/02/2021 Confirmed reviews ALL

Stay was great - we had an excellent time and will likely come back given the service and the accomodations

Simply amazing

Customer review rating 5.0/5

Manuel C. Couples - 03/02/2021 Confirmed reviews ALL

Had my honey moon at Fairmont Mayakoba and it was magical. Definitely would recommend and definitely will return.

Amazing place

Customer review rating 5.0/5

C S. Couples - 03/02/2021 Confirmed reviews ALL

My husband and I came on our honeymoon to fairmont Mayakoba. Overall the Experience was amazing, views were beautiful, service was stellar.

Beautiful resort!

Customer review rating 4.5/5

Rhonda K. Couples - 02/02/2021 Confirmed reviews ALL

We bought a Travelzoo package, but then added 1 night, bought directly with the hotel. The Travelzoo price was cheaper, so we wish that we would have bought 2 - 3 nt stays with the TZ package. We loved the resort. The setting was beautiful, the beach was nice, our room was well equipped and comfortable, (as in the a/c worked really well/the king mattress was comfortable). The food was also very good, which I think was in part due to our being able to order off a menu for our meals, rather than having buffet offerings. (Breakfast was a buffet, and there was plenty of selection, most very good.) We had a very relaxing, enjoyable stay, and would return again for sure.

Wonderful stay

Customer review rating 4.5/5

James Couples - 02/02/2021 Confirmed reviews ALL

We felt taken care of the moment we arrived. The staff was very attentive and helpful. The real standout was the food, everything we ate was fresh and delicious! We had a great time enjoying all the facilities especially the beach.

Safe, Secure and Sensational trip!

Customer review rating 5.0/5

Gigi Couples - 02/02/2021 Confirmed reviews ALL

We loved staying at the Mayakoba! David made our experience so comfortable and relaxing. He made sure everything was perfect for us, from fresh flowers, to additional sunscreen and even getting my prescription in town and having sent to our room. He was fabulous! Service was exceptional in every restaurant, beach was gorgeous and never worried about COVID here. They take all the precautions I could think of and are checking temps everywhere. Our luggage was even sanitized. Don't hesitate booking here. We loved it!!

Paradise!

Customer review rating 5.0/5

Kelly A. Friends - 02/02/2021 Confirmed reviews ALL

This was the most amazing trip. Arriving at the resort, you feel transported into another world. The resort feels like paradise. The staff was so amazing! I cannot say enough about them. The food and drinks were out of this world. I have never been to a more wonderful place and plan to return often.

Fantastic, safe experience even amid the pandemic

Customer review rating 4.5/5

Kelli A. Families - 01/02/2021 Confirmed reviews ALL

The Fairmont staff is incredible. Everyone was so accommodating and helpful. The resort was not crowded which made me feel a lot safer being there with my family. Their covid protocols, cleaning etc is why we booked with Fairmont. The resort is beautiful and well kept. The spa was fantastic. The beach was soft, white sand and they cleaned up any seaweed that came onto the shore. The only thing I didn't realize was how far our room was from the beach, but with the golf carts and bikes, it wasn't too bad to get to the beach (just a little inconvenient if you forgot something in the room). My only recommendation for improvement would be more selection at all of the restaurants and keeping Cafe Maya open later. We would have stopped for gelato or snacks at night but Cafe Maya closed at 4pm. I would have loved to see the caesar salad available on the beach menu in addition to the Crab Louie as well.

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