Fairmont Mayakoba

The level of service, cuisine, spa, and overall experience completely exceeded expectations. Filberto and Hugo especially stood out. They took the time to explain the menu, and the different local fruit options which positively impacted my experience. They both were very pleasant and made me feel as if I was the only table they were serving, with a restaurant full of guests.

We have traveled to some wonderful resorts but this resort surpasses all that we have had the good fortune to visit. Everything about our visit was superior--the magnificent accommodations, the wonderful food, the multiple choices of recreation, the beautiful grounds, and especially the exceptional staff (from the maintenance, housekeeping, restaurant, front desk, concierge, transportation, golf). We were made to feel very special and treated like royalty. We especially want to commend the exceptional customer service we received from the following staff: Jorge Ayala and Gabriela Castaneda --we met Gabriela for the first time this year. Pictures on the website do not do justice to the beauty of this phenomenal resort. We cannot wait to return to this magical paradise!

visited with my siblings and their families, we were on the full meal program and had a wonderful time all week, all the food options were great, service great, and the beach was wonderful

It was a busy time. There weren’t enough golf carts to take people to and from the beach and to and from the pool. The food at the restaurants was more like food at an all-inclusive hotel. Definitely did not feel like a five-star resort.

We traveled during an unusual time as the spread of COVID-19 became a major concern for many people, reducing the number of travelers. We were very well taken care of during our 1-week stay, including our attentive butler - Daniel. Food was always great. Hotel grounds are expansive with lots of nature which we thinks add to the Mayakoba experience. Beautiful beach, perhaps the best I have experienced in Mexico. Will be back with the family.

Disappointing. The hotel needs to better dBe scrub room location and experience. I originaly booked Beach location ad wad pursuant To take a signature casita. Big mistake. Room was too far from pool. Amenities and Beach.

Had the holiday of a lifetime

Fabulous 9 days with my family of 3 generations!

I was very disappointed with the service provided in this hotel. This applies to all experiences while dining in the restaurants at the Fairmont Mayakoba. Staff were inattentive, distracted and the service took too long. I was also charged for multiple restaurant bills that were not mine and I am still waiting for this be refunded to my credit card. The resort setting is beautiful, but the rooms are in need of renovation. Overall I would not recommend to a friend and I will not be returning.

There were many good things, and many that need work. We have been lucky enough to have visited over 15 all inclusive resorts in the Cancun - Playa area in the last 15 years, this was our first trip to this Fairmont. Additionally we have stayed at the Scottsdale Princess more than 8 times and the Acapulco Princess at least 5 times and several others over the years. I had an expectation of higher quality and service, that really was not at your hotel. I think when you first built your area, it was FANTASTIC but the world has caught up. -One and most mentally challenging item, you cannot control but there were many, many kids running around and most totally unsupervised. The Supposed Adults only pool, was never adjusted when there were kids present. and the buffets were not monitored for kids. On more than 5 occasions we saw children take items and put them back. Never saw anyone watching for this. A suggestion, create an adults only part of the beach -A suggestion, your all inclusive is confusing a bit, you may create a scenario document, telling how it works. Some servers, say no there is no tip other say yes there is but it gets spread across all. Also, not used to having to sign for every single thing, a little annoying. Other high end resorts have tubs of water bottles out for you to enjoy. just a thought! -Your Towels were wonderful, in the room and on the beach. There are many resorts that run out at the end of the afternoon, you never did. Way to go. That said, your beach attendant for things like water and drinks were very, very inattentive, tipping did not help. Ordering water took 10-15 minutes. You had several attendants but they stood around talking to each other, not the guests. The only time I saw them move quickly was to chase down a guest to sign a tab (and get a tip) when they got up or walked away. -Your transportation service needs serious enhancement. We were in the middle of the resort, room 646, and trying to get to the beach was a long wait. I have a minor handicap and many days it was a 20 minute wait for space on a cart. My family could walk to the beach from our area in about 13 minutes, it would take me closer to 20. I would call, but it never seemed to expedite the cart. Also, up front they would sit there for 10 minutes talking while 5 plus people waiting for a ride. I do understand enough Spanish, to know they were joking around about making people wait and how funny it was to see them getting frustrated. The bikes were either at the beach or the front, never in the middle. Also, we saw and used many bikes that had the chain pop off, they all need to be tightened. -One thing it took me days to figure out, there is no music at the pools or the beach. The beach bar had music but you may want to review that set of choices since there are so many kids around. It was very current music that included many 'F" words. A little surprising. -The food quality was a bit above average, and in reading reviews, I was surprised, I expected more. Your breakfast buffet never varied that I saw. Also, there was not individual packaged items that might be more variety, like the yogurt and cereals choices. You only had one toaster out for the bread selection and that was a congestion point. I never got a waffle that was not cold or way over cooked. The egg person was great, but also a congestion point. The lunch selection at Las Brisas was fine but slow. The food that came to the beach was never warm. The bartenders on the beach were really good, the ones at Las Brisas were terrible. A margarita there, when I was the only one there was well over 5 minutes and when I ask for more tequila got an unhappy look. Also, asked for 4 containers of water for the group on the beach and was told a waiter would bring it. Yep he did but it was 15 minutes later. I could have had it then and there. Frustrating. The dinner selection were not as abundant as we would have expected. Seemed like the menus overlap more that I have seen other places. I would suggest more varieties. One comment of note, some one needs to teach your team how to cook duck. Tried it two times and it was stringy and overcooked. It is one of my favorite things in the world, and looked forward to having it, it was disappointing. Your service was good, but not 5 star. Nothing was quick, it seemed like they had to go far away for whatever they were getting. I would also suggest at least one choice for coffee, not all the way to the loby for coffee before 7:00 am in the morning. You have many folks from other time zones and the one in the room just was not enough. -The room. we upgraded, was very nice and the housekeeping staff did a great job. The room refresh was efficient as was the restocking of the mini bar. One annoyance was we had to get new keys multiple times, at least once a day. The manager, out in the area, did a nice job and had the locked replaced but interestingly enough, even they had a hard time getting in at first. He was very nice and gave us a partial day credit for the hassles. They worked very hard to fix the door. Again, with my foot issues, walking to get a new one was a struggle. -In our all inclusive package, the alcohol choices were very nice and I got to sample several different items, mainly tequila :), that were great. Way to go!

Hi, my name is Kyle Bobo. My fiancé and I (Alyssa M.) stayed at the Fairmont Mayakoba in Playa Del Carmen from the dates of 03/13/2020 - 03/17/2020. We were having a great experience until our last night. Unfortunately, while in bed my fiancé noticed a cockroach the size of a golfball crawling up her skin in the middle off the night. Although the resort was swift in coming and changing our sheets, this did not remedy the situation. I spoke to the front desk about the incident as we were checking out as well as showed them picture of the insects and in return they credited us $100 for our stay. Naturally, this ruined the trip for us. There are numerous health concerns with cockroaches and quite honestly we paid too much for our stay for something like this to happen. I do not know why our room was not inspected before our stay. We have no idea how many bugs were in the room, how long they were there, if they got into our luggage, etc.The staff the night of simply told us that is what happens in the jungle, and although the front desk was a tad more empathetic to our situation, I do not believe we were fairly compensated for an incident like this. My fiancé wanted me to leave all kinds of reviews as well as make the picture of the roach public, but I told her this would be a better way. Please reach back to us as soon as possible in hopes of rectifying this situation. I know there is an incident report as well because the manager gave us her personal email and said she could try and do something for us if we reached out. We truly loved the resort up until that point. Thank you.

We loved the property, the food and the staff!

Amazing stay by the beach. Daniel took care of all needs. I love the food on the beach!

Although our recent trip was cut short due to the current situation, we enjoyed every minute of our stay

Great experience. Clean, great food, world class liquor