Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,215 reviews

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,215 reviews

TripAdvisor Rating  4.7/5  8,506 reviews

Certificate of excellence 2025

Fairmont Mayakoba with four and two year old...

TripAdvisor rating 5.0/5

John P TripAdvisor review

We spent a week at the Fairmont Mayakoba with our two little ones, ages two and four, and absolutely loved it. The property is serene, the service was personable and the food was exceptional. Huge shout out to the team at Fuego, on the beach. We dined at Fuego on two occasions and both times were impressed with the caliber of the service (attentive, personable, engaged) and the quality of the food (exceptional presentation, outstanding flavours). I’m likely missing a few folks, but a massive thanks to the team at Fuego... Joan, Lalo, Charly, Ángel, Rodrigo, José, and Gonzalo, with Karen as Hostess and Nick as the Waiter Assistant. Thank you Dmitri for making it all happen. Exceptional experience, highly recommended.

Fantastic butler

TripAdvisor rating 5.0/5

uffda1 TripAdvisor review

While the resort is lovely, my review is about our butler Jhovany. We were only there two nights, but when I now look back, I think of Jhovany and the attention he paid leading up to and during our stay to ensure we had a wonderful time. He is truly an asset to the resort and any guests fortunate enough to be assigned to him. He was attentive in all ways with seeing to dinner and activity reservations and that we had what we needed in the room, and when a planned power outage threatened to interfere with an important internet meeting, he made sure we were able to have wifi access at another location. On our departure day, he changed his schedule to see us off. He made us feel well taken care of. Besides being so helpful, he’s simply a delightful person. Our thanks again.

Excellent stay

TripAdvisor rating 5.0/5

Nylaw47 TripAdvisor review

My wife and I attended my law firm’s annual meeting. We needed about 275 rooms so required a large property. For a large event like that the hotel was excellent. It is really nice even for individual stays. The staff was superb—willing, friendly and always smiling. (Hugo from the beach staff gets a special shoutout.) Room 806 with two floors including a rooftop plunge pool was private and beautifully done—in some ways better than oceanfront since it was more private. The food could be better. But overall an excellent five day stay.

Customer review rating 4.0/5

Adan T. Friends - Confirmed reviews ALL

Great restaurants and property the only issue was checkin process

Dear Mr. T., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our property and restaurants, and we truly appreciate your recognition of our Heartist Miguel from our beach team, who will be delighted to know he contributed positively to your stay. That said, we sincerely apologize for the frustration you experienced during the check-in process. The inconvenience with the credit card authorization is certainly not the welcome we strive to provide, and we regret the delay and discomfort this caused. Your comments have been shared with our Front Office Director and Senior Manager to review the process from the Front Desk Agents and prevent similar situations and prompt improvement. We value your feedback across all areas of your stay, as it helps us continue to an honest overview. Thank you once again for choosing Fairmont, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Customer review rating 5.0/5

Heather C. Couples - Confirmed reviews ALL

What stood out the most to us was the hospitality. Everyone we came into contact with everywhere on the property was always friendly, welcoming, and helpful. Our spa experience was amazing with Margarita and Gabriela!

Dear Ms. C., Thank you very much for sharing such wonderful feedback and for rating your stay with us so kind. We are absolutely delighted to read that hospitality stood out as the highlight of your visit. Knowing that every interaction across the property felt friendly, welcoming, and helpful means the world to our entire Heartist team. A huge thank you for recognizing Margarita and Gabriela at the spa. Your kind words will truly make their day and inspire them to continue delivering such memorable experiences. We are also delighted to share your praise with -Heber- at Tauro Restaurant. He will be thrilled to know that his service left a lasting impression. Your appreciation for our sustainability efforts is also sincerely valued, as it reinforces our commitment to caring for both our guests and our surroundings. It was a pleasure to be your home in Mayakoba, and we truly hope to welcome you back very soon for another unforgettable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

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Other web-users rate our hotel

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  • 14 reviews 0/10 WiFi
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  • 346 reviews 8.5/10 Vibe
  • 327 reviews 5/10 Value

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