Fairmont Mayakoba

Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,088 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Fitness center, luxury Willow Stream Spa and fabulous lagoon pool

  • Suites with private infinity pools available

  • Not far from Xcaret theme park, Cenote caves and Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,088 reviews

TripAdvisor Rating  4.5/5  7,057 reviews

Not vegan/vegetarian friendly

TripAdvisor rating 1.0/5

Naaathan Couples - TripAdvisor review

Staff was hostile toward providing any vegan options despite being assured it wouldn’t be an issue before arrival. Was regularly only served half the items clearly listed on the menu for their “vegan breakfast,” because apparently they didn’t have fruit and potatoes regularly. Paid $32+ USD for each of these really sad breakfast meals because the restaurant offerings were worse. Room 4207 smelled like mildew from not cleaning the AC and the bathroom vent not working, they sent a dehumidifier up and made me manage and empty it my entire stay.

Amazing Resort!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

My husband and I loved our stay at this resort. It is absolutely beautiful and the service at every level was outstanding!!

Dear Tiffany B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality & Hygiene Manager

Great stay

Customer review rating 4.5/5

Pc Couples - Confirmed reviews ALL

We booked through Travelzoo. As we arrived we were concerned about the ongoing renovations. There were a few concessions we made due to construction, but hardly noticed. We had a great time on the beach. Our favorite server was Luis Mendoza. We went to Puerto Morelos and Playa Del Carmen. Overall a fun, relaxing trip. The all inclusive package was great. We also explored the other properties and their restaurants. We will be back!

Dear Peter C., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality & Hygiene Manager

The perfect holiday experience (while still being a work trip)

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Shoutout to the staff and in particular Carlos at the guest support desk. Carlos is a rockstar.

Dear Frej A., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality & Hygiene Manager

Excellent resort with the best staff, great restaurants, and beautiful beaches

Customer review rating 5.0/5

Michal V. Business - Confirmed reviews ALL

I've spent a company retreat at Fairmont Mayakoba, and it's been an absolute blast. The resort is large, with plenty of great restaurants, bars, a beautiful beach, fantastic spa. My room was superb; I had a beautiful outdoor shower and plenty of space. I appreciated that the materials were high quality (what looks like wood is wood, what looks like stone is stone etc.), and the staff has been super friendly. I'd come back any day!

Dear Michal V., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality & Hygiene Manager

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Other web-users rate our hotel

  • 318 reviews 7.1/10 Location
  • 482 reviews 7.3/10 Room
  • 1,091 reviews 8.2/10 Service
  • 7 reviews 4.5/10 WiFi
  • 645 reviews 7/10 Food
  • 461 reviews 7.6/10 Amenities
  • 159 reviews 5.7/10 Value
  • 136 reviews 5.6/10 Cleanliness

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