Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,008 reviews

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

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Room 1

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,008 reviews

Customer review rating 0.5/5

John H. L. Families - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback. While we sincerely appreciate your recognition of the kindness and support provided by our team members, we are deeply concerned by the experience you described regarding the room upgrade charges and the confusion surrounding the information provided during your stay. Please accept our sincere apologies for the frustration, inconvenience, and disappointment this situation caused. We understand how upsetting it must have been, we fall short and there is no excuse for it, and we take your concerns very seriously. We confirm this has been shared with the key leaders involved including our General Manager. Given the nature of your experience and the concerns regarding billing, if you are open to, a member of our Executive Committee would greatly appreciate the opportunity to contact you personally to review the details of your stay via email, better understand what occurred, and ensure your concerns receive the attention they deserve. Thank you for bringing this matter to our attention. We genuinely value your feedback and hope to have the opportunity to learn from this experience and regain your confidence. With sincere apologies and warm regards, Fairmont Mayakoba

Customer review rating 5.0/5

Steven S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you for your wonderful feedback and for your continued loyalty to Mayakoba. We are truly honored to know that each visit continues to provide the same exceptional level of hospitality, attentiveness, and heartfelt service that keeps bringing you back. It is especially rewarding to hear that you enjoyed the restaurants, spa, beautiful natural surroundings, and the many experiences available throughout the resort. A very special thank you for recognizing Heartists Sebastián at Tauro, Oscar at Hix, and Montserrat at the Spa. We will proudly share your kind words with them, as they will be honored to know that their dedication and personalized service helped make your stay so memorable. As a valued ALL Gold member, thank you for your trust, loyalty, and enthusiastic recommendation. Knowing that you plan to return frequently is the greatest compliment we could receive. We look forward to welcoming you back soon to your second home in the heart of the Riviera Maya. warm regards, Fairmont Mayakoba

Customer review rating 5.0/5

Elizabeth M. Friends - Confirmed reviews ALL

Dear Ms. M., Thank you for your wonderful feedback and for choosing to return to Mayakoba. We are truly honored to know that, during your second stay, you experienced the same gracious hospitality and understated elegance that made your first visit so memorable. Consistency in delivering exceptional experiences is something we deeply value, and your comments are incredibly rewarding for our entire Heartist team. We are delighted that you enjoyed every aspect of your stay, from your accommodations and dining experiences to our pool, spa, and sustainability initiatives. It is also wonderful to know that Fuego and Tauro contributed to such memorable culinary moments. Thank you for your continued trust, loyalty as an ALL ACCOR member, and high recommendation. We look forward to welcoming you back for many more memorable stays in your second home in the heart of the Riviera Maya. With sincere gratitude, Fairmont Mayakoba.

Customer review rating 2.5/5

Stephen P. Business - Confirmed reviews ALL

Dear M. P., Thank you for taking the time to share your feedback. While we are pleased to know that you found the hotel enjoyable overall, we are truly sorry that several aspects of your stay fell short of expectations. The concerns you described regarding the condition of the room, cleanliness upon arrival, minibar functionality, room service availability, WiFi performance, and your departure experience are disappointing to learn and do not reflect the standards we strive to deliver. We fall short without excuse. Please accept our sincere apologies for the inconvenience and frustration these situations caused during your visit. Your feedback has been shared with our General Manager and key leaders involved for immediate review, as comments such as yours are invaluable in helping us identify opportunities for improvement and ensure an action. Given your experience and recommendation score, if you are open to, a member of our Executive Committee would be pleased to connect with you directly should you wish to share your stay in greater detail. We highly value the opportunity to listen, learn, and regain your confidence. Thank you once again for your candid feedback. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you rightfully expected. With sincere apologies and warm regards, Fairmont Mayakoba.

Customer review rating 4.0/5

Elle W. Couples - Confirmed reviews ALL

Dear Mr. W., Thank you for your continued loyalty and for taking the time to share such thoughtful feedback. We are delighted to know that Fairmont continues to be a place where you can relax, reconnect with nature, and recharge. It is wonderful to hear that, even after several visits, you continue discovering new experiences, such as our cenote and butterfly garden. A special thank you for recognizing Heartists Gabriela and Valera, as well as our Housekeeping team. We will proudly share your kind words with them, as they will be honored to know their hospitality and dedication contributed to your stay. We also appreciate your valuable feedback regarding noise management in pool and beach areas, golf cart availability, minibar replenishment, breakfast variety, and WiFi connectivity. Comments such as yours help us identify opportunities, this has been shared to our key leaders in charge for prompt improvement including the hotel manager. As a valued ALL CCOR member, we are grateful for your trust and recommendation. Should you wish to share any additional details, a member of our Executive Committee would be pleased to connect with you directly via email, as we highly value every opportunity to listen, learn, and improve. Thank you once again for your continued preference. We look forward to welcoming you back soon to your second home in the heart of the Riviera Maya. With sincere gratitude and warm regards, Fairmont Mayakoba.

Other web-users rate our hotel

  • 586 reviews 8.3/10 Location
  • 797 reviews 8.1/10 Room
  • 1,845 reviews 8.5/10 Service
  • 14 reviews 1.6/10 WiFi
  • 781 reviews 9/10 Amenities
  • 362 reviews 8.9/10 Vibe
  • 323 reviews 4.9/10 Value
  • 243 reviews 7.6/10 Comfort

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