Fairmont Mayakoba

Customer review rating (ALL Rating) 4.6/5 2,252 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,252 reviews

TripAdvisor Rating  4.5/5  8,022 reviews

Certificate of excellence 2024

Amazing Service - Gorgeous Property

TripAdvisor rating 5.0/5

Maggie B TripAdvisor review

This trip was amazing! We traveled for Thanksgiving week to celebrate our sons 13th birthday. Alejandro Lemus, our butler provided us with amazing service. He went out of his way to ensure we had everything we needed, including dinner reservations and he even decorated the room with balloons and a birthday banner with a special cake to celebrate our son. We will definitely be back!

Perfecto!

TripAdvisor rating 5.0/5

Daniel C TripAdvisor review

Wonderful experience, enhanced by the world’s best butler, Daniel G! Impeccable service and fun activities for the whole family. A new pool for every day. The beach restaurant on the sand was the best experience, and breakfast just after sunrise at the beach pool.

Okay.

Customer review rating 3.5/5

Jarrett M. Couples - Confirmed reviews ALL

Stayed in a beachfront casita. Property is awesome, restaurant service not good, our concierge was good. Not worth the price tag.

Gorgeous resort, friendly staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff were friendly, and mostly proficient in English. Food was very tasty, and did not have to worry about drinking water from specified locations at all.

Beautiful resort with wonderful staff

Customer review rating 3.5/5

Ashley M. Business - Confirmed reviews ALL

Lovely hotel with wonderful amenities offered. The only downside was the Casita I was assigned had air conditioning that was not working adequately. Myself and the individual I roomed with both with to concierge to report this, and they did go to the room to "fix" the issue, but just changed the thermostat settings from *F to *C (room #502). Although the thermostat would read that it was set to 18* or 19*, it never got below 20.1*, and one night we could not get it lower than 22.5*. All the doors were shut, and the thermostat was set to both "AUTO" and we trialed it on "ON" with no success. Needless to say, we were very warm and restless for 2 out of 3 nights. Otherwise, everything else was great. Although, may I suggest BREAKFAST NACHOS as a possibility in the future!????

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Other web-users rate our hotel

  • 455 reviews 8/10 Location
  • 684 reviews 7.6/10 Room
  • 1,293 reviews 8.1/10 Service
  • 805 reviews 7.4/10 Food
  • 605 reviews 8.4/10 Amenities
  • 286 reviews 8.5/10 Vibe
  • 273 reviews 4.7/10 Value
  • 197 reviews 7.1/10 Cleanliness

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