Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,231 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,231 reviews

TripAdvisor Rating  4.7/5  8,439 reviews

Certificate of excellence 2025

Lives up to the hype

TripAdvisor rating 5.0/5

425oliviam TripAdvisor review

Very nicely appointed resort, rooms are spacious and comfortable, staff is exceptional. Visited during Thanksgiving week, and despite it being busy, it was a pleasant experience. My kids (5 and 7) had a blast.

Wonderful time!!

TripAdvisor rating 5.0/5

Barry R TripAdvisor review

We came down for our Sons wedding and decided to stay in the King beach front suite! Room was excellent and the staff were unreal! Very prompt very attentive and just wonderful people! We highly recommend the stay and the people were second to none. Thank you Fernanda and Javier, you guys were great!

Dear M, Thank you sincerely for sharing your feedback and for choosing Fairmont during such a meaningful family celebration. We are delighted to know that your stay in the King beachfront suite was so enjoyable and that the comfort of the room, along with the attentive service, made your time with us even more special. We truly appreciate your kind recognition of our Heartists Fernanda and Javier. It is wonderful to hear that their prompt and attentive care contributed positively to your experience, and we will be pleased to share your appreciation with them. It was a pleasure to be your home in Mayakoba, and we thank you for your recommendation. We look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Bird-Watching Tour

TripAdvisor rating 5.0/5

Peter M TripAdvisor review

We took the bird-watching tour, which was done on the boat. We saw herons, cormorants, jays, and numerous other birds whose names I don't remember. Our guide, Iker, was wonderful!

Dear M, Thank you sincerely for sharing your experience with us. We are pleased to know that you enjoyed the bird watching tour and that exploring the waterways by boat allowed you to see such a variety of birdlife. We truly appreciate your kind words about our Heartist Iker. It is wonderful to hear that his guidance made the tour so enjoyable and informative. We will be happy to share your appreciation with him. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Customer review rating 4.5/5

Allaudin M. Families - Confirmed reviews ALL

Well located; overall good experience; great service

Dear Mr. M., Thank you sincerely for taking the time to share your feedback following your family stay with us. We are pleased to know that you found the location convenient and that your overall experience was a positive one, with great service, an enjoyable breakfast and strong WiFi performance. Your high ratings across many aspects of your stay are truly appreciated. We also thank you for recognizing our Heartist Alexa Garcia. We are glad to know that her support made a meaningful difference during your visit, particularly in addressing the situation in your room. Your kind words will be shared with her. At the same time, we appreciate your understanding regarding the natural environment surrounding the resort. Your comments about the insects you encountered have been noted, and we are pleased that the additional cleaning and treatment helped resolve the matter. Your feedback has been shared with our housekeeping and environmental teams to continue reinforcing preventive measures. Thank you as well for your positive remarks regarding our sustainability initiatives and commitment to preserving the natural surroundings. It means a great deal to us. It was a pleasure to be your home in Mayakoba, and we hope to welcome you back for another enjoyable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Gaia is The Best

TripAdvisor rating 5.0/5

Irina K TripAdvisor review

This is the best restaurant in Fairmont, and by having a Diamond Status I know what I am talking about! The service is great, my favorite waiter Adan is so welcoming and friendly, that I had about 8 dinners from my two weeks vacation in this amazing place

Dear M.E, Thank you sincerely for sharing your feedback and for your loyalty as an ALL Diamond member. We are delighted to know that Gaia stood out as your favorite restaurant during your stay and that you enjoyed returning so often throughout your vacation. We truly appreciate your kind words about our Heartist Adan. It is wonderful to hear that his welcoming and friendly service made such a positive impression and contributed to so many memorable dinners. We will be pleased to share your appreciation with him. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

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Other web-users rate our hotel

  • 561 reviews 8.1/10 Location
  • 783 reviews 7.8/10 Room
  • 1,744 reviews 8.3/10 Service
  • 14 reviews 0/10 WiFi
  • 989 reviews 7.4/10 Food
  • 777 reviews 8.8/10 Amenities
  • 353 reviews 8.7/10 Vibe
  • 326 reviews 4.9/10 Value

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