Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,142 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,142 reviews

Customer review rating 4.5/5

Karen O. Families - Confirmed reviews ALL

We love where the hotel is located and will come again. One thing we wished we had was a store that carried a little more than just snack food - somewhere where we could buy breakfast to go would have been nice to have.

Dear Karen O., Thank you for your kind words regarding our location and charm. We appreciate your feedback about the availability of breakfast options. Your suggestion will be taken into account as we strive to enhance our guest experience. Kind Regards Ashley Garcia Guest Experience Manager

Customer review rating 4.0/5

Michael M. Business - Confirmed reviews ALL

regular stayer over the years. the hotel is becoming tired. facilities limited for the brand and scale of hotel.

Dear Michael M., Thank you for your continued loyalty to Fairmont San Francisco. We appreciate your feedback regarding the hotel's facilities and condition. Your comments are valuable as we strive to enhance our offerings for our guests. We hope to welcome you back soon for an improved experience. Kind Regards Ashley Garcia Guest Experience Manager

Customer review rating 5.0/5

John H. Families - Confirmed reviews ALL

Wonderful stay. It's a beautiful, historic property. The lobby is stunning. The gym and coffee shop were great as well. Rooms were nice but a little dated. I would've preferred a stand up shower and double bowl vanity in the suite.

Dear John H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the beauty of our historic property and the amenities we offer. Your comments about the room features have been noted, and we appreciate your insights as they help us to enhance the guest experience. Kind Regards Ashley Garcia Guest Experience Manager

Customer review rating 3.0/5

Linto M. Couples - Confirmed reviews ALL

i wrote this on my Google reviews. our main complaint was that both time we visited the restaurant, there was a strong odor of some sort on the glasses and utensils. i suppose the plates also but the food's smell covered that up. i get the same smell when i don't clean my dishwasher filter/or stuff in my garbage disposal or has too many items with milk residue. the restaurant staff and the hotel staffs were friendly and helpful. we have no complaints there. we wanted to check out the Tonga room next time but with this bad experience, we would delay that for a few years until some sort of rennovation happens.

Customer review rating 2.0/5

Stephanie L. Couples - Confirmed reviews ALL

The first room we had, there was bad paint peeling issue on the ceiling right above the shower and looked like it would fall anytime. Room is so dated with stains on the walls and smelling musty. We asked for a room change which the room was better without any paint peeling issue. In general the hotel is just old and needs to be updated.

Other web-users rate our hotel

  • 843 reviews 8.7/10 Location
  • 2,162 reviews 7.1/10 Room
  • 2,096 reviews 7.8/10 Service
  • 88 reviews 5/10 WiFi
  • 806 reviews 7.7/10 Vibe
  • 559 reviews 4.9/10 Food
  • 512 reviews 5.2/10 Cleanliness
  • 484 reviews 3.9/10 Value

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