Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,149 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

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Room 1

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,149 reviews

Customer review rating 3.5/5

Andrew C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the beauty and thoughtful renovations of your room. However, we sincerely regret that several aspects of your experience did not meet your expectations. Your comments regarding the dining experience are particularly concerning. We strive to create an environment where guests can enjoy their meals comfortably, and it is unfortunate that noise levels disrupted your evening. Additionally, we appreciate your feedback on our menu items and will take it into consideration for future updates. Regarding our pricing structure, we understand that value is crucial, and we continuously evaluate our offerings to ensure they align with guest expectations. Your observations about service practices will also be reviewed, as we are committed to maintaining high standards in all areas. We appreciate your insights and regret that we did not provide the experience you were hoping for. Thank you once again for your feedback, if your travels bring you back to San Francisco, please do reach out directly as I would love to ensure your next stay is more memorable. Best regards, Kendra Andrade Executive Assistant Fairmont San Francisco

Customer review rating 5.0/5

Patrick S. Families - Confirmed reviews ALL

Dear Patrick S., Thank you for your thoughtful review and for choosing to celebrate your son's birthdays with us over the past three years. We are delighted to hear that you appreciate the rich history and artistry at Fairmont San Francisco, as well as the exceptional service provided by our team, particularly Mr. William. We sincerely apologize for the inconvenience you experienced with the blackout screen and the sink faucet. While we strive to maintain our facilities to the highest standards, we understand that issues can arise, and we appreciate your understanding of our team’s prompt response. Regarding the breakfast service in Laurel, we appreciate your feedback concerning our full capacity during your visit, and we are grateful for your kind wishes to our staff despite any challenges you faced. We hope to welcome you back for another memorable stay in the future. Warm regards, Fairmont San Francisco

Customer review rating 5.0/5

Elizabeth F. Families - Confirmed reviews ALL

Dear Elizabeth F., Thank you for your kind words about your recent experience at Fairmont San Francisco. We are delighted to hear that you enjoyed our atmosphere, decor, and the attentive service provided by our staff. Your feedback is greatly appreciated. Best wishes, Fairmont San Francisco

Customer review rating 5.0/5

Annette S. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Alex S. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 818 reviews 8.8/10 Location
  • 2,158 reviews 7/10 Room
  • 2,108 reviews 7.9/10 Service
  • 81 reviews 4.8/10 WiFi
  • 807 reviews 7.6/10 Vibe
  • 767 reviews 7.4/10 Amenities
  • 548 reviews 5/10 Food
  • 509 reviews 4.7/10 Cleanliness

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