Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,129 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,129 reviews

Customer review rating 5.0/5

R. H. R. Families - Confirmed reviews ALL

Exceptional staff experience.

Customer review rating 4.5/5

Rachael P. Couples - Confirmed reviews ALL

Everything was fantastic except the showers had a hard time maintaining a warm temperature. We had to wait 10 mins for the shower to finally get warm and the temp seemed to fluctuated from boiling hot to ice cold the entire duration of the shower no matter where you set the handle

Customer review rating 3.0/5

Peter B. Business - Confirmed reviews ALL

Telephone operators and staff help were completely overwhelmed, and it took forever to get attention.

Customer review rating 3.5/5

Joseph W. Families - Confirmed reviews ALL

First the positive: the hotel staff was extremely friendly and helpful to out-of-towners. The lobby is grand and we enjoyed the restaurant very much. Overalll I don't have many comments except two: 1) the AC in our room was not functional and recorded temperatures of 75 even though we ran it at 65 for over 24 hours (i.e., it cooled not at all); and 2) the window sill wood was rotted and needed repair.

Customer review rating 3.0/5

Paul B. Couples - Confirmed reviews ALL

The two items I would bring to your attention are: (1) The toilet overflowed thoughout the entire bathroom and outside to the room carpeting. There is no way for a guest to turn off the water without a "special" key that only Maintenance has. (2) Breakfast was entirely average for both me and my wife. The eggs and toast were cold - probably sitting in the kitchen for 5 or 10 minutes prior to serving.

Other web-users rate our hotel

  • 833 reviews 8.7/10 Location
  • 2,132 reviews 7.1/10 Room
  • 2,075 reviews 7.7/10 Service
  • 90 reviews 5.1/10 WiFi
  • 800 reviews 7.7/10 Vibe
  • 549 reviews 4.9/10 Food
  • 508 reviews 5.2/10 Cleanliness
  • 478 reviews 3.9/10 Value

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