Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,092 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,092 reviews

Customer review rating 3.0/5

Michael A. Couples - Confirmed reviews ALL

Room - Tower w/ Bay view - was shabby. One sheer curtain missing, electric & USB plugs faulty, carpet damaged, bathroom ceiling paint was peeling. Will probably check out the new Huntington for a future stay. Big positive was morning staff at Le Cirq.

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear that your experience did not fully meet your expectations. Your comments have been reviewed with our leadership team, and we are taking them seriously as we continuously work to improve both our product and guest experience. We are, however, very pleased to know you enjoyed the service provided by our morning team at the Cirque coffee shop, and we will be sure to share your kind mention with them. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Fairmont San Francisco

Customer review rating 4.0/5

Deborah K. Couples - Confirmed reviews ALL

One night stay before departing to Asia. Great check in experience, but was disappointed in happy hour offering. Charcuterie consisted of two small wedges of Parmesan cheese - mostly rind.

Dear Ms. K., Thank you for sharing your feedback following your recent stay with us. We are pleased to hear you enjoyed the check-in experience, the service from our team, and the overall comfort of your stay. Your comments regarding our lounge offering and overall value perception have been shared with our Food & Beverage leadership team for review and consideration as we continue to refine our guest experience. We truly appreciate your long-standing connection with Fairmont and your loyalty to our brand. Your feedback is invaluable in helping us maintain and improve the standards our guests expect. We hope to have the opportunity to welcome you back again for a more seamless experience throughout your stay. Fairmont San Francisco

Customer review rating 5.0/5

Steven B. Couples - Confirmed reviews ALL

It started with checkin - we were on one of the Amex packages, so got the early checkin. Mark was super at checking us in, ensuring we had a great room with a very nice view. We took advantage of all of the benefits afforded the Amex program participants - breakfast, $100 credit, even late checkout.

Dear Steven B., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team, especially Mark, provided you with exceptional service and that you enjoyed the benefits of the American Express package. It is always our goal to ensure that our guests have a memorable experience. We look forward to welcoming you back in the future! Best regards, Fairmont San Francisco

Customer review rating 4.5/5

Patricia B. Families - Confirmed reviews ALL

Wonderful to be upgraded to a room in the Tower right next to my daughter, husband, and baby. Thank you.

Dear Patricia B., Thank you for your kind feedback. We are delighted to hear that you enjoyed your upgrade and the convenience of being close to your family during your stay. It is always our pleasure to ensure our guests have a memorable experience! Best Regards, Fairmont San Francisco

Customer review rating 2.5/5

Kimberly S. Friends - Confirmed reviews ALL

The hotel needs a refresh. Very shabby.

Dear Kimberly S., Thank you for your feedback regarding your recent stay. While I appreciate your kind words about our staff, I regret to hear that you found our facilities in need of improvements. Your comments are valuable as we continually evaluate our offerings. We hope to welcome you back in the future for a more improved stay! Sincerely, Fairmont San Francisco

Other web-users rate our hotel

  • 824 reviews 8.7/10 Location
  • 2,154 reviews 7/10 Room
  • 2,079 reviews 7.9/10 Service
  • 87 reviews 5/10 WiFi
  • 796 reviews 7.6/10 Vibe
  • 549 reviews 4.9/10 Food
  • 514 reviews 5.1/10 Cleanliness
  • 480 reviews 4/10 Value

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