Fairmont San Francisco

Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.2/5 2,702 reviews

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Hotel extras

  • Labeled ALLSAFE

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

ALLSAFE approved hotel

Hotel location

Fairmont San Francisco

950 Mason Street
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Fairmont San Francisco hotel provides accommodations that are a testament to luxury with 591 individually furnished and decorated guest rooms. The 62 elegant suites offer impressive views of the City and Bay. The Fairmont hotel in San Francisco, CA, is an ideal escape. Built in 1907- the hotel combines a classic ambiance with modern amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,702 reviews

TripAdvisor Rating  4.5/5  4,868 reviews

Poorly maintained, inconvenient and lacking basic amenities which they try to then charge you for!

TripAdvisor rating 1.0/5

dylanhO9146QF Business - TripAdvisor review

This hotel has a few nice staff that are doing their best to make the most of a glorified broken down moldy and musty Holiday Inn. The hotels elevators are a combination of broken and slow so every movement requires 20-40 minutes to execute while you wait interminably. This hotel also has the honor of trying to charge me for a functioning mini fridge, which is unprecedented in all my worldly travels. The one in the room was a disgusting and foul mess that had been left to fester for eons. And of course theyve abandoned basic amenities like the ice machine on each floor under the auspices that they are under repair (theyre not). The rates you charge are a disgrace for what you deliver. I was part of a touring group and we will never return to this or any of your hotels again. Stay anywhere else if you can.

Definitely not Luxury in any capacity

TripAdvisor rating 1.0/5

Eloygsanchez Couples - TripAdvisor review

We stayed 9/22-9/25. Made our reservation with American Express which came with a few parks including room upgrade. Checked in with Kelsey, had no problem other than the fact that we were under the impression that we didn't receive an upgrade. We had room 574, a complete and uncleaned disaster. From a lamps lightbulb not working, to a dirty fridge with cake frosting left, uncleaned windows with dust caked on, and drywall screws/nails sticking out the wall causing my husband to scrape his fingers. We notified Lauren, all she wanted to do was charge for an upgrade. We said no, so they said housekeeping/maintenance would be taking care of the issues while we were out. Came back 6 hours later and nothing was done. Spoke with manager Chris, and he stated they "dropped the ball". He moved us to a different room at 1am with a bay view due to the inconvenience. Told my husband to call in the morning to see if anything else could be done. We called in the morning and spoke to what was the worst customer service we have ever encountered, Julie. She stated that what we said Chris had stated the night before was false. Was unwilling to do anything and I mean ANYTHING. But she sure gave us two options. She stated" you either go back to your original room or you get charged for the bay view upgrade". We were in utter shock and disgusted. How could a "luxury" hotel blame it's guest and not address the issues that were reported from the room? Mind you, we had sent Lauren pictures via email of the issues in room 574 the day before. We weren't about to pay $70 more per night (3 nights) for a hotel that didn't value us at all. We chose to go back to a similar room like 574. We were frustrated, tired, didn't get to fully enjoyed our in room breakfast due to the room charge and more than anything we were embarrassed to have to be moved AGAIN. We wasted a big chunk of the morning going back and forth with Julie and Lauren instead of enjoying San Francisco, which is what we came for. To our surprise we were moved back to the exact same room, 574! And what was even more of a shock was that the same issues that were reported over 24 hours prior were still not fixed! At this point anyone in their right mind would loose it and be extremely frustrated. I called Lauren downstairs and told her that SOMETHING needed to be done immediately. I told her, I'm not moving rooms anymore. I just want these issues fixed because I want to enjoy my anniversary vacation! She stated that she and the director of housekeeping would come upstairs to check once we left the room. This was at about 1230pm. Even the bellhop saw these issues and took pictures. He said he would also show Lauren. We left for a few hours to explore San Francisco and when we came back, the issues had still not been fixed. I was just about ready to grab my belongings and leave this property. This property prides itself in being a luxury hotel but the service we wer3 receiving was that of a motel 6. I called concierge yet again but this time I was told that Lauren and Julie were in meetings.. convenient. It wasnt until I texted the hotel that I was able to get a hold of Spencer. It wasn't until over 24 hours that a manager came up to the room to speak to us. I showed him everything while still trying to be understanding and pleasant. To be completely honest with you, he saw the issues but didn't seem to be all that bothered. He did mention that some of the things I told Lauren, she didn't recall saying. I then proceeded to tell him that I was more than happy to show his the phone call recordings that were on speaker between Lauren and & I. As after the conversations with Julie, I decided it be best for the calls to be recorded with my husband present so then the hotel didn't say that we were lying about anything moving forward. I td this to Spencer and he quickly changed his tone to don't worry about it Mr. Sanchez that's not necessary. I explained to Spencer all of my frustrations. Since he came into the room at a time when the sun was hitting the window directly, he quickly saw how dirty the main window was. He proceeded to state that he was going to speak with his team and get back to me & that he was going to send housekeeping/maintenance finally up to the room. We left the room after my conversation with Spencer. The issues were finally fixed and Spencer stated that only 1 night room and tax would be refunded & after (I) pushed for it a resort credit. I was a bit appalled at what he had offered me but I didn't want to argue about this anymore. I just wanted to enjoy my anniversary weekend. I think with this property there is just a lack of attention to detail and communication, something that any luxury property never fails to have. While Mr. Spencer recommended a couple of restaurants in the area as I had asked, I specifically told him that I wanted to visit the tonka room & hurricane bar. He only mentioned that there was no reservations needed . We visited the tonka room that night and were told that there was no tables available anymore and that they wouldn't accomodating us. We didn't get to watch the performance/show the way we had liked. Again, if the staffs customer service would have been at a luxury hotel level, most of these issues could have been avoided. The main reason we stayed here instead of the Hyatt, Marriott, and even intercontinental was because we wanted a better experience. However, instead we were met with snobby staff with bad guest services, issues in our room, and inconvenience upon inconvenience. One thing I forgot to mention during my staff was the just terrible water pressure from the shower head. We blamed this on the building being older but then noticed that the water pressure from the sink was strong. it would take us such a long time to get the conditioner/shower soap off our bodies because the water pressure was that bad. My husband and I have stayed at plenty of 5 star luxury properties and have never experienced such issues. It's really a shame and we hope that the general/regional manager can look into this, reach out to you, and make things right.

History worth living

TripAdvisor rating 4.0/5

howardm210 TripAdvisor review

The Fairmont SF is a fun journey back through history. While the rooms have certainly enjoyed upgrades, the public spaces still retain the charm and glamour of historic hotels. I wish I had more time to take in the experience.

Beautiful view from our hotel room

Customer review rating 4.5/5

Laura A. Couples - Confirmed reviews ALL

The view from our room was beautiful. The room itself was also very grand. Just a couple of minor issues: The bed wasn't so comfortable & the robes that were supposed to be in the room were missing. Other than that we would definitely come back since we were only there for one night.

Dear Laura A., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I want to offer my sincere apology that the robes in your room were overlooked by our team prior to your arrival and for the inconveniences you experienced in the booking process but I am so happy you had an overall good experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer Mears Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable well appointed rooms, conveniently located

Dear Jennifer W., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer Mears Front Office Manager

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