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Fairmont San Francisco 4 stars

Customer review rating 4.4/5 10,553 reviews

ALLSAFE approved hotel

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Fairmont San Francisco
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+ 22 Services

Hotel extras

  • Labeled ALLSAFE

  • One of San Francisco's most iconic luxury hote ls, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool (nearby)
  • Fitness centre Paying
  • Well-being Paying
Catering
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 22 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Fairmont San Francisco

950 Mason Street
94108 san francisco
united states

Tel: +14157725000

Fax: (+1)4157725013

Check-in from 16h00

Check out up to 11h00

  • By plane

    METROPOLITAN OAKLAND INTL APT  At 32.19km / 20 miles

  • By plane

    SAN FRANCISCO INTERNATIONAL APT At 22.53km / 14 miles

GPS :37.792581, -122.410513

Our accommodation(s)

Fairmont San Francisco hotel provides accommodations that are a testament to luxury with 591 individually furnished and decorated guest rooms. The 62 elegant suites offer impressive views of the City and Bay. The Fairmont hotel in San Francisco, CA, is an ideal escape. Built in 1907- the hotel combines a classic ambiance with modern amenities.

Our restaurants and bars

TONGA ROOM & HURRICANE BAR

Type of cuisine: Thematic cuisine

Tonga Room in San Francisco offers a tropical and festive atmosphere with live entertainment, dancing and a rain storm. Tonga Room serves exceptional Pacific Rim Asian Cuisine in a tropical setting. Be sure to try the Mai Tai, the City's best!

AFTERNOON TEA

Type of cuisine: Cafe

Laurel Court Restaurant & Bar was returned to its original grandeur and we are proud to offer traditional Afternoon Tea Service in the same style it was served 100 years ago. The grand tradition of impeccable service and delectable treats continues.

LAUREL COURT RESTAURANT

Type of cuisine: Regional

Laurel Court Restaurant in San Francisco showcases seasonal menus that are authentically local, traditional and innovative. The Culinary Team produces much of its charcuterie in-house, using traditional cold curing techniques.

THE LAUREL COURT BAR

Daily beverage service available with a limited a la carte menu served daily from 11:30 a.m. to 10:00 p.m.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,055

  • Maximum capacity: 1368 people

  • Maximum banquet capacity: 970 people

Find out more

Our guest reviews for
Fairmont San Francisco

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,553 reviews

TripAdvisor Rating 4.5/5

4,691 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely hotel, but expected more

Customer review rating 3.5/5

Anonymous Families - 11/09/2021 Confirmed reviews ALL

Lovely hotel. Attentive staff and friendly staff. Many little things overlooked. Running toilet, no ice bucket, no coffee, no safety rails or slip guards in bath, ice maker not working, cheap toilet paper, difficult window shades. Expected more.

Fabulous Fairmont

Customer review rating 5.0/5

Gina Families - 10/09/2021 Confirmed reviews ALL

This hotel is wonderful! The service is excellent and the rooms are pleasant and extremely comfortable. Our room had a fantastic view of the city including the bay! The location is outstanding! I love the Fairmont and always try to stay at this hotel!

Dear Gina D., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Nice rooms, but RIDICULOUS ancillary charges

Customer review rating 1.5/5

Anonymous Solo - 10/09/2021 Confirmed reviews ALL

While this was a personal trip, I travel regularly for work (I have long term projects in SF, Boston, NYC and Washington) and have lots of experience with high end hotels. And this hotel is certainly nice, with well appointed rooms. That being said, I do have strong opposition to having the irritation of extremely overpriced add-ons that should simply be part of the room fee. The year is 2021 - wifi is not an optional luxury that comes with a ridiculous daily charge. The fee you charge for a weekend of wifi is literally enough for a month of connectivity anywhere in the United States. And to really kick a "guest" in the teeth - you charged me $16.84 ($8.42/cup??) for TWO TINY CUPS OF TERRIBLE COFFEE. Not even room service (not being offered right now) - I had to go downstairs to the bar and carry them back to the room myself. Honestly, if you don't have room service and guests need to leave their rooms for coffee in the morning, you should make it complimentary. Seriously. I wanted to have a better experience, but I just kept feeling like the hotel had its hands in my pockets looking for any loose change. You should hold yourselves to a higher standard.

Dear Brian F., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meghan Farrell
Customer review rating 5.0/5

Jean M. Couples - 10/09/2021 Confirmed reviews ALL

Amazing suite! Delicious breakfast. Tonga Room is too much fun!

Dear Jean M., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell
Customer review rating 5.0/5

Anonymous Families - 10/09/2021 Confirmed reviews ALL

We were evacuated and needed to fine a hotel that was cat friendly. Our stay was short but the bellman and valet were amazing. We will come back.

Dear Meghan P., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Good stay

Customer review rating 4.0/5

Mark M. Friends - 10/09/2021 Confirmed reviews ALL

Beautiful location. Rooms were spacious and very clean. Valet was great, not too long a wait for your car. People very friendly. Only drawback was that we are on the go early and would have preferred the kitchen be open at 6:00 or 6:30 to get coffee to go but had to wait until 7.

Dear Mark M., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Love the location

Customer review rating 5.0/5

Michael R. Families - 10/09/2021 Confirmed reviews ALL

We have always wanted to stay at this property love all the fantastic views and the location is perfect. I want to go back and stay here after the pandemic is over just to relax and view the property at its best

Dear Micheal R., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Luxurious Room

Customer review rating 4.0/5

Lisa Solo - 10/09/2021 Confirmed reviews ALL

Check in was great and made me feel welcomed. The room was wonderful and plenty spacious. Comfortable bed and pillows. Dress shop helped fill in the things I forgot to pack for a wedding. Food options in the hotel very limited.

Dear Lisa M., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

The rooms we selected were great

Customer review rating 4.5/5

Lester R. A. Friends - 10/09/2021 Confirmed reviews ALL

We missed room service but our adjoining rooms on the 21st floor was wonderful

Dear Lester A., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Beautifulness

Customer review rating 5.0/5

Wendy B. Couples - 10/09/2021 Confirmed reviews ALL

From the stunning location, to the fantastical lobby, to the gorgeously appointed rooms with historic details and wonderful views, I really can’t say enough about how we enjoy the SF Fairmont. We ALWAYS love our stay!

Dear Wendy B., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Beautiful historical location!

Customer review rating 4.5/5

Kyle B. Families - 10/09/2021 Confirmed reviews ALL

My family and I visited for one evening after spending time with her parents at another local hotel. This hotel is a beautiful example of San Francisco heritage! Every aspect is AAA and a true sight to see! If you have the chance to book a room here, do it! You will never regret it!

Dear Kyle B., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell
Customer review rating 4.5/5

Anonymous Families - 10/09/2021 Confirmed reviews ALL

Very nice...from the greetings from Valets to the front desk. The room was large and comfortable! The neighborhood was great. A mini frig included would have made sense. Only wish was that there had been a pivot to some available outdoor dining, as two of our 3 children were not yet fully vaccinated, and so, with the new rules in place in San Francisco, we were not able to eat at the Hotel. Two of us enjoyed the Tonga Room. The others would have as well, had they been allowed.

Dear Susan W., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Discount Experience

Customer review rating 1.5/5

Ted B. Couples - 10/09/2021 Confirmed reviews ALL

The Fairmont San Francisco is a beautiful property in a desirable area of the city. For many years, I have stayed at the hotel and enjoyed a five-star experience, with friendly staff, ample amenities, and high-quality products. However, it's clear that the hotel has used the COVID-19 pandemic as an excuse to slash staff and services, and I would not consider the experience to be worthy of the price or "luxury" designation any longer. On the contrary, my stay felt akin to a discount stay at down-market property. Consequently, I will not stay at the Fairmont again or recommend it to others traveling to San Francisco. Better service and value can be had at the many competing hotels in the area - the Ritz-Carlton, Four Seasons, St. Regis, etc. My room was never serviced during my four-day stay, despite repeated requests - both over the phone and directly at the front desk. I found myself taking out my own trash and searching for my own towels. What's more, even calling the front desk was a chore. I would often sit on hold for upwards of 10 minutes. This was invariable frustrating. The valets, while exceedingly friendly, were clearly understaffed, as retrieving my car took upwards of 20 minutes each and every time. What frustrated me the most, however, were the embarrassingly poor dining options. There was no in-room dining, which to me felt less like a service cut of necessity and more like an attempt to reduce staff cost. The principal remaining restaurant had very limited hours, and the menu isn't available online. I had to walk to the restaurant to ask for a menu, which itself took about 10 minutes given the lack of waitstaff or hosts. On a Saturday night at 7:30pm, I had to resort to food delivery for dinner because eating at the hotel was proving impossible. This is simply unacceptable for a "luxury" property, or any hotel at the mid-market level or above. The one bright spot of the stay was the Tonga Room, which remains the Fairmont's best attribute. However, here too, I would be remiss if I didn't mention the extremely limited menu. I went to the Tonga Room in hopes of solving my dinner problem on a Sunday night, only to find that the menu was meant for appetizers only. And citing COVID-19 as a reason for limited service is a red herring as the restaurant was packed to the gills with maskless patrons for the entire duration of my visit. Altogether, my stay at the Fairmont was a disappointment, and the property needs to return to prior levels of service and staffing if it wants to compete with other "luxury" properties in the area.

Dear Theodore B., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meghan Farrell

Iconic

Customer review rating 5.0/5

Courtney U. Couples - 10/09/2021 Confirmed reviews ALL

The Fairmont staff is incredible and the hotel is so incredibly beautiful. We will absolutely be staying here again!

Dear Courtney U., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Not the experience I had come to expect from Accor Brands

Customer review rating 0.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

I've had better customer service at a drive in motel.

Dear John Michael D., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meghan Farrell

Couldn't have been better!

Customer review rating 5.0/5

Drake S. Couples - 09/09/2021 Confirmed reviews ALL

Given it was during COVID, we weren't sure what to expect when arriving at the Fairmont. But from the get-go, the staff were all extremely friendly, professional, and very helpful. We were even given an upgrade to a higher room with a magnificent view of the bay. All-in-all, the Fairmont helped make our first trip back to San Fran in more than 3 years a great time!

Dear Drake S., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Central to all but service less than expected

Customer review rating 3.5/5

Jennifer Families - 09/09/2021 Confirmed reviews ALL

Beautiful hotel ✔ Great location ✔ Spacious suite ✔ Friendly staff ✔ No coffee or water in the room Awkward bathroom design Service to rooms took a looong time Overall, for that price the normal amenities should be accounted for. There was a coffee maker in the room but no coffee or coffee service. No extra blankets for pullout sofa even though there was a giant walk in closet and the reservation showed 5 people in the room.

Dear Jennifer H., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell
Customer review rating 4.0/5

Veronica E. Families - 09/09/2021 Confirmed reviews ALL

Everything was great but our room was so noisy. The windows really have zero sound buffering from the street outside. There was a very loud couple of men yelling outside until way past midnight, and it was hard for us to fall asleep. I am really not sure what the hotel could have done but it was upsetting as we tossed and turned. Also there was some confusion about the DoorDash delivery. I think it would be helpful if your front desk staff made it more clear to guests WHERE to tell DoorDash drivers to deliver the food (the concierge for example). I was not told this and just said “front desk” and my food ended up on a random table in the lobby (assuming the driver didn’t want to wait in line). Luckily the concierge helped me find it but he was surprised the front desk didn’t give me better instructions on where to have the food delivered.

Dear Veronica E., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meghan Farrell

Pretty disappointing

Customer review rating 2.0/5

Cruz Couples - 09/09/2021 Confirmed reviews ALL

Surprised to find only two drinking glasses in a Tower Suite room that is ostensibly designed for entertaining... The automatic blinds didn't work properly in either room. There was no hair dryer (or even counter space) in the bathroom. The refrigerator was filthy inside. The couches in the living room all faced away from the windows so there was no way to enjoy the view while sitting. The furniture was all pretty dinged up and a little shabby looking. (Notably, that classy little box hiding the remote control was broken and torn.) In all, I was unimpressed.

Dear Christian D., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meghan Farrell

A shell of its former self

TripAdvisor rating 2.0/5

spratt2021 29/03/2021 TripAdvisor review

Staying at the Fairmont in San Francisco has always been about the total experience, a feeling of luxury with professional top of the line service. The beautiful view is still there, but the hotel feels abandoned. No restaurants or room service, not even coffee pods or mini bar in the rooms, and you can't help but feel sad for all of the staff who have apparently lost their jobs. Depressing

Dear spratt2021, Thank you for taking the time to review your stay. Working within the current city health restrictions we hope to be able to reopen all of our full service amenities in the near future. Just this week we have been able to reintroduce dinner service 7 days a week! We hope to welcome you back soon when restrictions are lifted to provide you with a stay in which we exceed your expectations.

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