Fairmont San Francisco 4 stars

Customer review rating 4.4/5 9,860 reviews

ALLSAFE approved hotel

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Fairmont San Francisco
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+ 19 Services

Hotel extras

  • Labeled ALLSAFE

  • One of San Francisco's most iconic luxury hote ls, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financia l District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Po lynesian-fusion cuisine at the Tonga Room

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool (nearby)
  • Fitness centrePaying
  • Well-beingPaying
Catering
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 22 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Fairmont San Francisco

950 Mason Street
94108 san francisco
united states

Tel: +14157725000

Fax: (+1)4157725013

Check-in from 16h00

Check out up to 11h00

  • By plane

    METROPOLITAN OAKLAND INTL APT  At 32.19km / 20 miles

  • By plane

    SAN FRANCISCO INTERNATIONAL APT At 22.53km / 14 miles

GPS :37.792581, -122.410513

Our accommodation(s)

Fairmont San Francisco hotel provides accommodations that are a testament to luxury with 591 individually furnished and decorated guest rooms. The 62 elegant suites offer impressive views of the City and Bay. The Fairmont hotel in San Francisco, CA, is an ideal escape. Built in 1907- the hotel combines a classic ambiance with modern amenities.

Fairmont Exterior King NS

  • Max. number of persons: 3
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Exterior Queen / Queen NS

  • Max. number of persons: 5
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King NS Tower

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen NS Main Building

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature King NS Tower

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Queen / Queen NS Tower

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Tower Suite NS

  • Max. number of persons: 5
  • Area: From 59 / 635 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Golden Gate Suite

  • Max. number of persons: 5
  • Area: From 59 / 635 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Diplomat SuiteNon contractual photo

  • Max. number of persons: 3
  • Area: From 104 / 1119 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont SuiteNon contractual photo

  • Max. number of persons: 3
  • Area: From 134 / 1442 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Penthouse SuiteNon contractual photo

  • Max. number of persons: 6
  • Area: From 557 / 5996 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen ADA Roll in ShowerNon contractual photo

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Qn/Qn ADA Grab BarNon contractual photo

  • Max. number of persons: 5
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King ADA Grab BarNon contractual photo

  • Max. number of persons: 3
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King ADA Hearing ImpairedNon contractual photo

  • Max. number of persons: 3
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Qn/Qn ADA Roll In ShowerNon contractual photo

  • Max. number of persons: 5
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Qn/Qn ADA Hearing ImpairedNon contractual photo

  • Max. number of persons: 5
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King ADA Grab BarNon contractual photo

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Qn/Qn ADA Roll InNon contractual photo

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Qn/Qn ADA Hearing ImpairedNon contractual photo

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature King ADA Roll InNon contractual photo

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Qn/Qn ADA Hearing ImpairedNon contractual photo

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Qn/Qn ADA Grab BarNon contractual photo

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Tower Suite ADA Grab BarNon contractual photo

  • Max. number of persons: 5
  • Area: From 59 / 635 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Qn Qn NS SofabedNon contractual photo

  • Max. number of persons: 6
  • Area: From 51 / 549 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen Queen NS TowerNon contractual photo

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Moderate 1 Dbl NS Main BldgNon contractual photo

  • Max. number of persons: 1
  • Area: From 26 / 280 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King NS SofabedNon contractual photo

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Cambridge SuiteNon contractual photo

  • Max. number of persons: 4
  • Area: From 109 / 1173 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Buckingham SuiteNon contractual photo

  • Max. number of persons: 3
  • Area: From 74 / 797 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Main Building Corner SuiteNon contractual photo

  • Max. number of persons: 5
  • Area: From 81 / 872 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Napoleon Two Bedroom SuiteNon contractual photo

  • Max. number of persons: 6
  • Area: From 139 / 1496 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Family SuiteNon contractual photo

  • Max. number of persons: 6
  • Area: From 51 / 549 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite with SofabedNon contractual photo

  • Max. number of persons: 4
  • Area: From 51 / 549 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

AFTERNOON TEA

Type of cuisine: Cafe

Laurel Court Restaurant & Bar was returned to its original grandeur and we are proud to offer traditional Afternoon Tea Service in the same style it was served 100 years ago. The grand tradition of impeccable service and delectable treats continues.

Lunch

13:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAUREL COURT RESTAURANT

Type of cuisine: Regional

Laurel Court Restaurant in San Francisco showcases seasonal menus that are authentically local, traditional and innovative. The Culinary Team produces much of its charcuterie in-house, using traditional cold curing techniques.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TONGA ROOM & HURRICANE BAR

Type of cuisine: Thematic cuisine

Tonga Room in San Francisco offers a tropical and festive atmosphere with live entertainment, dancing and a rain storm. Tonga Room serves exceptional Pacific Rim Asian Cuisine in a tropical setting. Be sure to try the Mai Tai, the City's best!

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LAUREL COURT BAR

Non contractual photo

Daily beverage service available with a limited a la carte menu served daily from 11:30 a.m. to 10:00 p.m.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,055

  • Maximum capacity: 1368 people

  • Maximum banquet capacity: 970 people

Find out more

Our guest reviews for
Fairmont San Francisco

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,860 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,633 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Perfect stay!

Customer review rating 5.0/5

Annie Families - 02/04/2021 Confirmed reviews ALL

I spent two nights here for my birthday and it was exceptional in every aspect. The property is gorgeous and our room was spacious and beautifully decorated. We spent most of our time on the balcony enjoying the spectacular view. I didn’t want to get out of bed because it was so comfortable and luxurious. Staff went above and beyond and we can’t wait to come back

Dear Anne S., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will of course pass along your kind words to Kelsey, RIley and Jeannette! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Disappointed with the lack of services

Customer review rating 3.5/5

Anonymous Families - 02/04/2021 Confirmed reviews ALL

We were quite surprised to be given a piece of paper when we checked in describing all the of the services not available during our stay. The room price certainly did not reflect all the things we were not getting we normally do at a Fairmont stay, e.g. room cleaning, room service, fitness center, coffee even. I had to call the desk every single time for everything! It was quite horrible actually. Calling to have new towels AND dirty towels "picked up"?! And, with no room service, we had to order take out every night. There was there absolutely no help, e.g. a helpful list of hotel recommended restaurants, to us for food service from the hotel. We had to call every morning to have the food garbage picked up. This stay was so lacking in thoughtfulness, customer service, and professional hospitality that we have down-graded our view of the Fairmont management.

Dear Christopher T., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Francisco. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the lack of amenities compared to what we typically are able to offer. We are working in-line with the current health ordinance which reduces what we are able to offer, this including less colleagues tending to your room, special services, and food & beverage offerings. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Should you wish to discuss your stay further please let me know a time that i may call you. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Good stay

Customer review rating 5.0/5

Thomas Couples - 01/04/2021 Confirmed reviews ALL

I found Fairmont Hotel randomly via Accor Hotel because my company has relations with Accor Hotel. Fairmont Hotel was actually a lot nicer than expected and big too. The Laurel Court is particularly nice and wide. I wish I can see what this hotel is like when its active.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Disappointed

Customer review rating 2.0/5

Brian S. Couples - 01/04/2021 Confirmed reviews ALL

My wife and I recently stayed at the fairmont on March 22-24 in the Signature Golden Gate Suite. We came in from Reno, NV. We were very disappointed with our stay. We were in town for a medical procedure and booked this very nice hotel to feel as comfortable as possible during our stay in SF. It was very disappointing to have the website say that the restaurant was open for "Grab and Go" (happy to provide a screenshot of the fairmont homepage), only to have that actually mean minor breakfast items only. That was a really misleading statement. It was a very big disappointment to find out that room service, and/or take out dinner was not an option only, once we had arrived. When we checked in we were never told we had access to WIFI or what the WIFI passcode was. It wasn't on any of the paperwork we received from the front desk and it wasn't until a day later when we asked if we could have WIFI service, since there were zero amenities available during our stay, that someone told us what the passcode was. We had issues even getting ice up to our room. We asked twice for ice to be delivered to the room. We asked for extra glasses and were brought paper cups. We texted the front counter to let them know that we had ordered food from a nearby restaurant and that it would be delivered at 5:30. (I'm happy to send screenshots of the conversation) They never let us know when it arrived. We had to go check on it and our very expensive dinner was all but cold. All in all the view was the only redeeming factor for this $700/night room that we booked. I definitely expected a much different experience for that kind of money and a 4 star hotel. We weren't even asked how our stay was on the way out. It was pretty disappointing all around for a hotel with such a prestigious history.

Dear Mr. S., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Francisco. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the concerns you have reported on lack of amenities and food & beverage offerings. The restrictions for food & beverage during your time were to follow the city health ordinance, as these restrictions are lifted we will be able to reintroduce more offerings. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Should you wish to discuss your stay further please let me know of a time I can call you. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Great Suite

Customer review rating 4.0/5

Ed Couples - 01/04/2021 Confirmed reviews ALL

Although the hotel seemed empty due to restrictions it was still a lovely stay. Our suite 12 had incredible views of the Bridge and Alcatraz.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

The room and views were excellent; but the complete lack of amenities was extremely disappointing.

Customer review rating 3.0/5

Charles M. O. Families - 31/03/2021 Confirmed reviews ALL

The hotel itself is physically magnificent. However, I can't think of worse optics, given the total lack of amenities available, including even room service, for the hotel to charge $4-$5 for a small paper cup of coffee, or a bottle of water, as distinguished from making it available to the few hotels of the hotel without charge. Very poorly planned out idea of hospitality.

Dear Mr. O., Thank you for taking the time to share your comments concerning your stay at the Fairmont San Francisco. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. While we navigate our way through the current local city health restrictions, we hope to reintroduce amenities and food & beverage offerings in the near future. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Lovely + relaxing stay

Customer review rating 4.5/5

Victoria Friends - 31/03/2021 Confirmed reviews ALL

This was my first trip during covid/quarantine and I'm so glad I chose to stay at the Fairmont in SF. The hotel was very clean, friendly, comfortable, and they are the bests hotel if you're bringing a pup :)

Dear Ms. N., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, especially with the pup! Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Convenient

Customer review rating 3.5/5

Joseph R. Friends - 31/03/2021 Confirmed reviews ALL

My score is based on the fact that Covid didn’t allow us to have the full experience. Your valet staff were the best. Kind, informative, and under the circumstances quick. The things that left me feeling less than fabulous were the water pressure in my shower. The half hanging broken mirror in my room and honestly the prices for little things to get since you didn’t have room service. In my opinion charging people for items they have to leave there room for felt a bit tacky. But, I understand the Covid of it all. I would have knocked off half the price of the overpriced cokes and candy and all other things you offered. The one other thing was that you had only 2 people for breakfast trying to help a multitude of people. And at one point it was just one with a line of 10-15 making coffee, lattes, warming pastry’s and he looked stressed and nervous. Not the way I would want my staff to feel or be left to handle. It makes a guest feel bad that they are there for breakfast.

Dear Mr. Joseph, We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Nice with great view

Customer review rating 4.0/5

Erin Couples - 30/03/2021 Confirmed reviews ALL

We had a lovely time. Unfortunately during our stay nothing was open. I would have liked to experience all that the Fairmont has to offer, ie restaurants, shopping, etc

Dear Ms. K., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for also providing feedback on your experience in Laurel Court. We hope to have more food & beverage operations open in the near future as restrictions are lifted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

Beautiful historic hotel

Customer review rating 5.0/5

Susan G. Families - 30/03/2021 Confirmed reviews ALL

We had a wonderful stay at the Fairmont. The view was spectacular of the bay. We loved Juan who was our bellman. He gave us a historical tour of the hotel-so neat to see how many presidents and dignitaries had walked the halls as well as how many films were made there. We were able to walk to fisherman’s wharf although the walk back was quite a memory! Great place to stay in a great city!

Dear Ms. G., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Castle Director of Rooms Fairmont San Francisco

A shell of its former self

TripAdvisor rating 2.0/5

spratt2021 29/03/2021 TripAdvisor review

Staying at the Fairmont in San Francisco has always been about the total experience, a feeling of luxury with professional top of the line service. The beautiful view is still there, but the hotel feels abandoned. No restaurants or room service, not even coffee pods or mini bar in the rooms, and you can't help but feel sad for all of the staff who have apparently lost their jobs. Depressing

Room no coffee or tea, small things missing

Customer review rating 4.0/5

Roboji Couples - 27/03/2021 Confirmed reviews ALL

It was wonderful to finally go to the landmark hotel. Room and view fantastic. Staff friendly. I usually get simple coffee and tea and water heater or coffee machine. All the normal small things seemed to be missing. I understand as covid shut everything down, but maybe in future someone could make sure a room is ready before use. Thanks we had great time

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the coffee, teas, etc. in your room, we had to remove these items to be in-line with the city health ordinance. As these restrictions are lifted we will absolutely re-introduce them! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.

lacking in ingenuity, thought and service

Customer review rating 2.5/5

Georgina D. Families - 26/03/2021 Confirmed reviews ALL

My husband and I just finished a two night stay at the hotel. And while expecting some changes do to understandable covid restrictions, we found the hotel greatly lacking in ingenuity, thought and service. While we did not expect dining rooms to be open, the lack of room service and merely being handed a plastic bag and two paper cups was underwhelming. We were also directed to a small cafe to purchase coffee. Ironically, we had a bit of trouble with our car on our drive to SF and had to make an unintended stop in Kettleman City, CA. The Best Western there provided a lovely picnic bag of muffins and fruit for each guest and had set up a breakfast station in their lobby where they would prepare fresh coffee and/or pancakes if requested. This was included in the $108.00 nightly rate. Astounding how $900 a night provided us with the aforementioned plastic bag and the need to return to the lobby to beg for some water. There wasn’t even a trash basket in the bathroom! Having handed over our car to the valet, we were told it would be available to us at any time. I went down to ask for my car as I needed to retrieve something and was told to take an elevator to the garage where I was handed my keys and sent in the general direction of the vehicle. Even upon check out, we went down to the garage, thus charging us $150 to fetch my own car.

Dear Mr. D., Thank you for taking the time to share your comments concerning your stay at the Fairmont San Francisco. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low with your added comments on our valet services and food & beverage offerings. While we continue to work within the city COVID restrictions we hope to reintroduce our food & beverage operations soon. I reviewed your reservation and wanted to confirm that your nightly rate was $449/night. If you would like to discuss your stay further please let me know a phone number and time to call you. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Danielle C.
Customer review rating 4.0/5

Anonymous Business - 25/03/2021 Confirmed reviews ALL

Thank you, to The Fairmont! My stay was very nice. The people at the front desk and the primary gentleman at the grab and go counter were all very helpful, as were all of the door men, and the room attendants. My only complaint was that there was no other food service provided other than the grab and go that was in the mornings only. The provisions at the front desk were nice, but not adequate.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.

Awesome everything

Customer review rating 5.0/5

Robert S. Couples - 25/03/2021 Confirmed reviews ALL

We were looking for a beautiful hotel that says San Francisco . We found it and then some!!!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.

It was a wonderful stay.

Customer review rating 5.0/5

Chip S. Solo - 25/03/2021 Confirmed reviews ALL

I visited the Fairmont and was well-recieved from the moment I arrived. William the Door Man, could not have been more helpful, as was Julie Poincenot at the Front Desk. The room was ready and well cleaned with a magnificent view.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind words of William and Julie, I will absolutely pass along your message of thanks! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.

Lovely staff, perfect location!

Customer review rating 5.0/5

Ana V. Couples - 25/03/2021 Confirmed reviews ALL

We had a lovely weekend in San Francisco. The hotel is very well located and we found ourselves wondering around and finding lovely places to eat. The hotel is following strict covid measures and that made us feel reassured. Highly recommend.

Dear Ms. V., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.
Customer review rating 2.5/5

Anonymous Couples - 25/03/2021 Confirmed reviews ALL

The hotel is always lovely. Staff was really limited (always a line at the front desk) but everyone was wonderful. The lack of services surprised me. I'm sure it was in the "fine print" and I just missed it. The rates were certainly reduced from usual, but it seemed like it was pretty high for a room with no robe (I called for one), housekeeping, honor bar, coffee (got from the front desk but had to wait in line every time I wanted more). The hotel had no snacks, limited food available, no concierge to help to navigate the dining options in the city...so it was fine but way overpriced for the services available.

Dear Ms. H., Thank you for taking the time to share your comments concerning your stay at the Fairmont San Francisco. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low with our current available amenities. as city and state restrictions are lifted we will absolutely bring back our wonderful food & beverage operations, amenities in the rooms, and our beloved concierge to assist with city activities. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Danielle C.

amazing view

Customer review rating 4.0/5

Eli L. Couples - 25/03/2021 Confirmed reviews ALL

I booked one of the main building balcony suites because i wanted to use the beautiful filigree balcony as the spot to propose to my girlfriend. The service was great, the view was amazing and i would definitely stay there again. The bathroom in the room does need some updating as they're small for a suite of this price and size. Unfortunately, due to covid we were not able to order room service as we would have loved to enjoy breakfast on the private balcony the next morning.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle C.

Okay

Customer review rating 3.0/5

Mark C. Solo - 23/03/2021 Confirmed reviews ALL

I was really shocked at the draconian measures the hotel was taking and yet still charging $300 a night to sleep in a bed because everything else was shut down! AND $75 for 1 night parking outrageous!!!

Dear Mr. C., Thank you for taking the time to share your comments concerning your stay at the Fairmont San Francisco. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low for the available amenities currently on property. We hope to have both city and state COVID restrictions lifted in the near future so we may re-introduce our food & beverage offerings and items in the room. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Danielle C.

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