Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.4/5 4,286 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,286 reviews

TripAdvisor Rating  4.2/5  5,248 reviews

Exorbitantly over charged for mini bar

TripAdvisor rating 1.0/5

Sightseer48029106244 TripAdvisor review

We had a bad experience as a couple . We stayed for one night, and used only 2 items from the minibar amounting to USD 26.07, Whereas the hotel overcharged us with USD 157.52 . They emailed us a bill listing items not used by us. I think the house keeping staff mischievously used the remaining items in the mini bar and wrongly reported it for final billing. Infact, we have been cheated by the hotel . A hotel of such ambience and excellent reputation proved that it cheats its customers once they check out.

Overcharged for Mini Bar - Disappointing Experience

TripAdvisor rating 1.0/5

Wander59160692948 TripAdvisor review

We stayed at the Fairmont San Francisco Hotel for one night on May 11, 2025. While the hotel's historic charm and location were impressive, we were left disappointed due to a serious billing issue. We consumed only 2 items from the mini bar - Trumer Beer ( USD 9.78) and Bulleit Bourbon( USD 16.29) -totaling USD 26.07. However, we were charged USD 157.52, with the bill later emailed , including several items we never used. We raised the issue with the hotel, as the bill clearly included incorrect charges. We suspect that the cleaning staff have mistakenly reported the mini bar consumption, which unfortunately wasn't properly verified before billing us. For a hotel of this reputation, we expected better attention to detail and customer service when it comes to resolving billing discrepancies. We hope Fairmont reviews their mini bar reporting and billing practices to prevent similar issues for future guests.

Great Time Here

Customer review rating 5.0/5

Gina Business - Confirmed reviews ALL

I was here for a conference. The service was outstanding. All of the staff were so nice, helpful, and accommodating. Walking around the hotel is like visiting a museum.

Dear Gina, Thank you for your kind words about your recent stay. We’re delighted to hear that you enjoyed our service and found the hotel’s ambiance appealing. Your appreciation truly motivates our team to continue delivering exceptional experiences. We did notice your score for the check-in and check-out process, and we’d be grateful if you could share a bit more about your experience in that area. Your feedback helps us identify areas for improvement and ensure a smoother stay for all our guests. We hope to welcome you back again soon! Best regards, Fairmont San Francisco

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Beautiful property. Ridiculous priced food service.

Dear Mr. Phillip, Thank you for your kind words about our property. We understand your concerns regarding our food pricing. Your feedback is important to us as we continually assess our offerings. Warm regards, Fairmont San Francisco

Impressive

TripAdvisor rating 5.0/5

Liam S TripAdvisor review

The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. It's perched on top of Nob Hill with spectacular city and bay views. The rooms are large and elegant, service is warm and efficient and the classic architecture is full of charm. Perfect for travellers who want luxury, history and proximity wrapped into one memorable stay.

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Other web-users rate our hotel

  • 911 reviews 8.8/10 Location
  • 2,214 reviews 7.2/10 Room
  • 2,108 reviews 8.1/10 Service
  • 112 reviews 5.5/10 WiFi
  • 824 reviews 7.8/10 Vibe
  • 785 reviews 7.7/10 Amenities
  • 628 reviews 5.7/10 Food
  • 534 reviews 5.2/10 Cleanliness

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