Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,255 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,255 reviews

TripAdvisor Rating  4.5/5  5,213 reviews

Needs some love

TripAdvisor rating 2.0/5

Sandra M TripAdvisor review

The view from our suite was extraordinary. That made our stay worthwhile. But the hotel needs some love. The paint is chipping, and the service is subpar. We checked in Thursday, our room was not ready. The hotel clerk took our info and said she would text us … we explored the city, came back and found two chairs in a hallway. No word. Finally, I stood in a long line at the desk, only to find our room had been ready for quite a while. They forgot to text. That same day, an older concierge bordered on rude as he responded to a question about cable car tickets. Turns out, he gave us incorrect information, including the wrong price. What kind of a SF hotel concierge doesn’t know about cable cars? Next morning, our breakfast room service order was lost. After more than an hour wait, they comped one order of toast, $8 on a $100 order. We tried the dining room the next morning. They were only offering a buffet, which was not worth the $50 per person. Limited choices, only unripe melon for fruit. The Thanksgiving dinner was ok, except for the desserts. They tasted like they were from Costco. Again, the room was lovely and the suite incredible. But I think I will return to my much loved Marriotts next trip to the city by the Bay. They always take care of me.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

My family likes the hotel the room very nice and they enjoy the ginger bread.the lobby so cool and also they enjoy dinner in tonga…

Excellent experience

Customer review rating 5.0/5

Kate T. Friends - Confirmed reviews ALL

Lovely spacious room Friendly staff Convenient location Fabulous Christmas decorations and concert

Just ok

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Not the caliber I expected for a top hotel in San Francisco.

Great location,beautiful surroundings

Customer review rating 4.0/5

Joseph V. R. Couples - Confirmed reviews ALL

It was delightful

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Other web-users rate our hotel

  • 892 reviews 8.8/10 Location
  • 2,184 reviews 7/10 Room
  • 2,039 reviews 7.8/10 Service
  • 106 reviews 5.5/10 WiFi
  • 822 reviews 7.5/10 Vibe
  • 628 reviews 5.4/10 Food
  • 534 reviews 4.7/10 Cleanliness
  • 471 reviews 4.2/10 Value

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