Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.7/5 7,456 reviews

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Fairmont Le Château Frontenac - Image 1
Fairmont Le Château Frontenac - Image 2
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1 rue des Carrières, CITQ No. 040703, G1R 5J5 QUEBEC CITY, Canada

Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 5J5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Telephone
Fax +1 418-692-1751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,456 reviews

TripAdvisor Rating  4.5/5  8,142 reviews

Certificate of excellence 2024

Be aware of their hotel fees scam !

TripAdvisor rating 1.0/5

Sa C Families - TripAdvisor review

Be aware ! hotel fees scam I stayed at the hotel for my son’s birthday and at the end , the front desk has left a Sour-taste in my mouth . They charged my credit card 250$ and they confirmed that they will refund me 200$ since the valet will be 50$. But when I checked out the front desk told me we will only refund you 165$ and that's because of the hotel fees of 34$. I told her I have already paid that in my reservation she then told me that’s what everybody thinks but we charge them all 34$ at the check out! I also told her when I checked in they confirmed they will refund me 200$ why would you say that if it’s not true? After 30min of arguing with her , with the help of the manager and the proof of my reservation they ended up attempting to refund me 200$ but on top of it all their credit card technology is not up to date so they could only refund me on my debit . Always be aware at the checkout !

Beauty that has stood the test of time, like a fine wine aging gracefully.

TripAdvisor rating 4.0/5

Agelessfairy TripAdvisor review

Pros : the hotel is in a good location , beautifully hdecorated for the christmass season. Clean and cozy ! Cons : the pool was underwelming . Benjamin and the front desk was great ! The concierge team was not very welcoming tips : if you are going for winter make sure theres enough snow for activities and time your travel when the markets are open

Great staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

First time visiting Quebec and accommodations exceeded expectations

Dear Mr Z., We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We can see that you are not already a member of our loyalty program. Did you know that it is free to join, that members can save up to 10% on their stay and can enjoy a complimentary welcome drink every visit? To enroll you can click the link down below. It would be my pleasure to offer you the 5% discount members are entitled to on the room rate for this last visit and to compile your expenses on your new profile so you can already earn rewards points on your expenses ! Please reply to me with your new member number. https://bit.ly/3jf5830 Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, Kim Lareau Directrice adjointe à la réception Front Office Assistant Manager Fairmont Le Château Frontenac

Beautiful Hotel great service!!

Customer review rating 4.0/5

Elissa R. P. Families - Confirmed reviews ALL

Beautiful Hotel, decked out for the Holidays! The brunch and tea at the Hotel were wonderful and the staff was sooo friendly!

Dear Ms P., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. However, we truly apologize for the inconvenience, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Lareau Directrice adjointe à la réception Front Office Assistant Manager Fairmont Le Château Frontenac

Disappointing Stay - Poor Value

Customer review rating 1.5/5

Cameron P. Couples - Confirmed reviews ALL

For the price we paid per night, we were disappointed with several aspects of our stay. There were visible furniture marks on the walls, dust on the tables, single-ply toilet paper, stains on the curtains, and a cramped room that lacked personal touches or the extras we typically expect from even a three- or four-star hotel. When friends and family have asked about our trip and seen photos of the famed château, we’ve expressed our deep regret in choosing to stay there.

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Other web-users rate our hotel

  • 2,452 reviews 9.2/10 Location
  • 3,272 reviews 7.2/10 Room
  • 4,156 reviews 8.9/10 Service
  • 72 reviews 4.4/10 WiFi
  • 1,577 reviews 7.8/10 Amenities
  • 1,460 reviews 8.7/10 Vibe
  • 1,246 reviews 7.7/10 Food
  • 1,240 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.