Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.6/5 7,666 reviews

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Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 5J5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,666 reviews

Customer review rating 5.0/5

Manuel O. Solo - Confirmed reviews ALL

From the time of my reservation, check in and departure was completely in order. Although missing small details like welcome drink for ALL ACCOR Member. Breakfast with a view was a nice touch!

Customer review rating 3.5/5

Epps S. Families - Confirmed reviews ALL

Lounge is a 4 out of 10. Bellmen 2/10. Front desk and cleaning ladies 10/10. Stayed in two gold level suites and the lounge food was paltry and the drinks cost more than a bar. Breakfast in the gold lounge was a sham. Eating downstairs at Differin was the only good thing. The bellman outside only help guests they think will give them a tip.The front desk and cleaning ladies are the best thing about the hotel and they are taken for granted. Your property is not living up to its picturesque location and building.

Customer review rating 5.0/5

Joel R. V. Families - Confirmed reviews ALL

Our stay here was amazing.

Customer review rating 4.5/5

Jana C. Families - Confirmed reviews ALL

Our experience at the Château Frontenac was truly unforgettable. From the moment we arrived, we were warmly greeted by the staff, who made us feel incredibly welcome. Our room was immaculate and clearly well taken care of, providing a comfortable haven throughout our stay. One of the highlights was dining in the restaurant with a breathtaking view of Dufferin Terrace. The ambiance was perfect, and it made our meals even more enjoyable. Staying at the Château Frontenac has been on our bucket list for quite some time, and I’m so glad we finally made it happen. This regal gem exceeded all our expectations.

Thank you for sharing your delightful experience at Fairmont Le Château Frontenac. We are thrilled to hear that our warm hospitality and immaculate accommodations contributed to your unforgettable stay. It is particularly gratifying to know that you enjoyed the breathtaking views and ambiance of our restaurant, as we strive to create memorable dining experiences for our guests. We appreciate your kind words and are pleased that we could exceed your expectations. We look forward to welcoming you back to our historic hotel in the future, as it would be our pleasure to host you again. Fairmont Le Château Frontenac

Customer review rating 4.5/5

Charlie C. Couples - Confirmed reviews ALL

Stayed at Gold level. Very enjoyable. Our doom was fabulous, comfortable with wonderful views of the St Lawrence and the city. Staff were attentive on Gold level lounge, and made overall experience very enjoyable. Used both the gym and Spa facilities, and both were up to expectations. Only complaint was with room attendants, we had to ask a couple of time for shower gel/shampoo/conditioner as it was empty when we arrived. We expected better. No bath robes in room either which was a miss on the part of the service. But neither detracted from our overall experience.

Thank you for sharing your feedback regarding your recent stay at Fairmont Le Château Frontenac. We are delighted to hear that you found your room fabulous and enjoyed the wonderful views of the St. Lawrence and the city. It is encouraging to know that our Gold level lounge staff contributed positively to your experience and that our gym and spa facilities met your expectations. We sincerely apologize for the oversight regarding the amenities in your room. While we aim to provide all necessary items for the comfort of our guests, it appears we fell short in this instance. Additionally, we appreciate your input regarding the absence of bathrobes; your comments have been noted as we continually seek to enhance our service quality. Thank you once again for your valuable insights, and we hope to welcome you back in the future. Best regards, Fairmont Le Château Frontenac

Other web-users rate our hotel

  • 2,451 reviews 9.3/10 Location
  • 3,381 reviews 7/10 Room
  • 4,167 reviews 9/10 Service
  • 74 reviews 4.4/10 WiFi
  • 1,641 reviews 7.8/10 Amenities
  • 1,503 reviews 8.6/10 Vibe
  • 1,252 reviews 4.6/10 Comfort
  • 788 reviews 5/10 Value

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