Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.7/5 7,328 reviews

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Fairmont Le Château Frontenac - Image 1
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1 rue des Carrières, CITQ No. 040703, G1R 5J5 QUEBEC CITY, Canada

Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 5J5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Telephone
Fax +1 418-692-1751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,328 reviews

TripAdvisor Rating  4.5/5  8,153 reviews

Certificate of excellence 2024

Beautiful and Elegant

TripAdvisor rating 5.0/5

TravelBroad_NJ Couples - TripAdvisor review

The hotel is beautiful inside and out. I love the history exhibits, unfortunately some were closed during our stay. The rooms were a bit smaller than we expected, though nicely appointed. We experienced perfect service at every turn. I highly recommend staying here, with a river view. It's a stunning view day and night.

Embrace the winter!

TripAdvisor rating 5.0/5

khdon123 TripAdvisor review

This was a perfect place to embrace Winter and see a beautiful old city. All the restaurants and sights were open and not crowded during this cold part of the year. We went the second week in January and brought layers and warm clothes. It was perfect. The hotel is in fantastic shape with all updated rooms and amenities. Beds were comfortable, rooms were warm, bar was inviting, and the service was impeccable. Highly recommend this for a winter getaway.

Best in class service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Magical trip. Conscientious and professional staff. Excellent property. Exceeded our expectations!

Dear Ms. L., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berube Director of Rooms Fairmont Le Chateau Frontenac

Customer review rating 5.0/5

Pablo M. Families - Confirmed reviews ALL

I am a frequent visitor of the chateau, both for business and pleasure. This time was our yearly family visit right before school starts. As usual we had a great time. We upgraded to the Churchill suite and that suited us just fine. We will definitely be back

Dear Mr. M. Pablo, We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berube Director of Rooms Fairmont Le Chateau Frontenac

Everything was great except for the pool experience.

Customer review rating 4.5/5

Meghan Families - Confirmed reviews ALL

Night one - we checked in just after 9:00 pm due to the weather we dealt with on our drive in from Halifax. Unfortunately your pool was already closed for the evening. Day two had us doing everything outdoors followed with a lovely dinner that was suggested by the concierge only for us to have a planned 7-9pm swim (we’re big on swimming). Upon returning to the hotel to head up to the room to change I quickly asked the front desk if the pool had towels already. This is when I was informed of the pool being closed. I was quite shocked to find this out. After a few questions were asked we were offered to swim at a pool at your sister hotel. This one being open until 10:00 pm. Due to the minus 20 weather temperature I assumed there would be a shuttle/ taxi service - I was wrong. Nothing was offered for either way aside from “you should walk, it’s a lovely night. A little cold but it’s a beautiful walk”. I’m sorry, I don’t now any parent that would force their young children to walk either way, in the evening, in those temps, especially with wet hair. The offer seemed really tone deaf and the lack of a shuttle service for either way at your caliber of hotel was really dissapointing. We both expected more. We stayed at and visited too many Fairmonts, Marriotts, Westin’s world wide to know this.

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Other web-users rate our hotel

  • 2,457 reviews 9.3/10 Location
  • 3,257 reviews 7.2/10 Room
  • 4,142 reviews 8.9/10 Service
  • 66 reviews 4.7/10 WiFi
  • 1,569 reviews 7.9/10 Amenities
  • 1,443 reviews 8.7/10 Vibe
  • 1,248 reviews 7.7/10 Food
  • 1,227 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.