Fairmont Breakers Long Beach 4 stars

Customer review rating (ALL Rating) 4.5/5 857 reviews

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210 E Ocean Blvd, 90802 Long Beach, United States

Description

Hotel extras

  • Embrace the Legacy, Experience the Luxury

  • Immerse Yourself in a Restorative Retreat

  • Sky Room: Dine Among the Stars

  • Sunset is just the Beginning

  • Elevated Coastal Italian Dining

Our accommodation(s)

Hotel location

Fairmont Breakers Long Beach

210 E Ocean Blvd
90802 Long Beach
United States

GPS:33.76672, -118.19046

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  857 reviews

Customer review rating 4.5/5

Andy J. Business - Confirmed reviews ALL

Staff was amazing and attentive. The rooms were immaculately clean. This hotel is beautiful and not like other hotels in the area. Only complaint I had was late at night I could hear doors shutting or something sliding accross the floor above me. May have been the restaurant above my room. I was on the 12th floor. I would defintely stay here again.

Thank you for taking the time to share your experience at Fairmont Breakers Long Beach. We are truly grateful for your kind comments regarding our attentive team, immaculately maintained rooms, and the distinctive character of our hotel. It is wonderful to hear that your stay stood apart from others in the area. I would also like to offer my sincere apologies for the noise disturbance you experienced late in the evening. While our goal is always to provide a peaceful and restful environment, I regret that this impacted your comfort. Please know that our team will follow up on your concerns and work to identify a solution. We sincerely appreciate your understanding and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back to Fairmont Breakers Long Beach in the future. Warm regards, Maile Montas, Executive Assistant to General Manager

Customer review rating 3.5/5

Ameen S. Couples - Confirmed reviews ALL

Food was expensive, parking outrageous, and the neighborhood wasn’t the safest. The room was upkept but everything was overpriced and unimpressive. $24 BATCH made old fashioned. Insanity. $7 room service fee with 20% service charge on entire bill including tax and that delivery fee plus they charged 35% over the menu price for a glass of juice listed at $11. Got charged $15. Called the ordering number to get a refund and to no surprise it wasn’t fixed when I checked out. I want told it would be comped or made right. I was offered a $4 refund not including the extra tax and bogus service charge. I could’ve had a better customer experience at a motel to be honest. Not impressed at all

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Breakers Long Beach. I am truly sorry to learn that your experience did not meet your expectations, and please accept our sincere apologies for the frustration this caused. We strive to deliver a high standard of hospitality, value, and service throughout every aspect of the guest journey. It is disappointing to hear that we fell short during your visit. Your comments have been shared with our leadership team and will be carefully reviewed as we continue to evaluate our service delivery, pricing transparency, and overall guest experience. We appreciate your candor and the opportunity to learn from your feedback. While I regret that your impression of our hotel was not a positive one, we value your perspective and will use it to guide continued improvement. Sincerely, Maile Montas, Executive Assistant to General Manager

Customer review rating 5.0/5

Michael M. I. Couples - Confirmed reviews ALL

Everything was perfect, honestly. From the different phonecalls I made prior to booking, after booking. When we arrived to valet, and upon being greeted - every interaction with staff was great. Unfortunately, my room was NOT ready until after 4PM when I arrived for the American Express 12pm early checkin , but the staff was courteous and apologetic everytime I checked in on status. The room wasnt positioned the best, facing an apartment complex so waiting that long to come to this view was a bit disappointing. Kyle, gerrick, the valet staff and especially the older gentleman who opens doors were all great! Even random clean staff I interacted with. Despite the room situation, im definitely open to coming again because we are definitely coming back to long beach!

Thank you for taking the time to share your experience at Fairmont Breakers Long Beach. We are pleased to hear that you found our location convenient and that our team contributed positively to your stay. Your kind comments regarding their friendliness and professionalism are sincerely appreciated. Please accept my apologies for the delay in room availability upon your arrival. While we work diligently to have all accommodations ready by our standard check in time, I regret that we did not meet that expectation in your case. Your feedback regarding the view from your room has also been noted, as guest comfort and overall experience remain a top priority for us. We appreciate your understanding and are delighted to hear that you are considering a return visit to Long Beach. We look forward to having the opportunity to welcome you back and provide another enjoyable stay at Fairmont Breakers in the future. With appreciation, Maile Montas, Executive Assistant to General Manager

Customer review rating 4.0/5

Katya Z. Couples - Confirmed reviews ALL

Upon checking in, they were very kind and gracious. Knowing it was my partners birthday, they even gave us 2 free drinks for the bar. They said it should only be a short wait until the room is ready. We waited 20 minutes and still hadn’t heard anything and were in a time crunch. I went up to the person that helped us and they said it had been ready and they were going to come find us shortly so I was able to get the room key. Once we got up to the room, the bell hop knocked and asked if those were our bags and I said no. They even confirmed that it was my last name but those were not our bags. I had to describe what our bags looked like and then they came about 7 minutes later so there seemed to be a mix up with our bags though which was concerning. And then someone knocked saying a toothbrush was ordered but that wasn’t requested by us either. Overall, the staff was very kind but those 2 mix ups do stick out in my mind as a bit worrisome.

Thank you for sharing your experience at Fairmont Breakers Long Beach. We are pleased to hear that you found your stay beautiful and comfortable, and that our team made a gracious impression during check in, especially while celebrating such a special occasion as your partners birthday. I sincerely apologize for the delays you experienced at arrival, as well as the confusion surrounding your luggage and toothbrush delivery. Your feedback is greatly appreciated, as it helps us identify opportunities to improve. While we strive to provide clear communication regarding room readiness, we regret that we did not meet that expectation during your stay. I also understand how unsettling luggage confusion can be, and I am sorry for the inconvenience this caused. Please know that your comments have been shared with our leadership team, and we will be reviewing these processes with our guest service colleagues to ensure a more seamless experience moving forward. Thank you again for your thoughtful feedback and kind recognition of our team. We hope to have the opportunity to welcome you back to Fairmont Breakers Long Beach in the future. Sincerely, Maile Montas, Executive Assistant to General Manager

Customer review rating 5.0/5

Deon L. Couples - Confirmed reviews ALL

I had a wonderful time staying at the Fairmont Breakers Long Beach. We were in town for a wedding and so happy the couple chose this property. The service was excellent and the room was incredible. It definitely had a luxury feel from start to finish. Kudos to the staff for providing excellent service.

We appreciate you taking the time to share your experience at Fairmont Breakers Long Beach. It is wonderful to know that your stay during the wedding celebration was enjoyable and that our service and accommodations made a positive impression. Your feedback will be shared with our team, and we hope to welcome you again in the future. In appreciation, Maile Montas, Executive Assistant to General Manager

Other web-users rate our hotel

  • 225 reviews 9.1/10 Location
  • 515 reviews 7.7/10 Room
  • 679 reviews 8.3/10 Service
  • 255 reviews 8.3/10 Amenities
  • 231 reviews 9.3/10 Vibe
  • 145 reviews 6.9/10 Cleanliness
  • 103 reviews 8.7/10 Bar
  • 66 reviews 5.8/10 Breakfast

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