Fairmont Breakers Long Beach 4 stars

Customer review rating (ALL Rating) 4.5/5 1,068 reviews

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210 E Ocean Blvd, 90802 Long Beach, United States

Description

Hotel extras

  • Embrace the Legacy, Experience the Luxury

  • Immerse Yourself in a Restorative Retreat

  • Sky Room: Dine Among the Stars

  • Sunset is just the Beginning

  • Elevated Coastal Italian Dining

Our accommodation(s)

Hotel location

Fairmont Breakers Long Beach

210 E Ocean Blvd
90802 Long Beach
United States

GPS:33.76672, -118.19046

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,068 reviews

Customer review rating 4.0/5

Charnwisut K. Families - Confirmed reviews ALL

Ok overall experience with big room for improvement especially for kitchen staff and my departing bellhop

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Breakers. While I am pleased there were aspects of your visit you enjoyed, I sincerely apologize that several service experiences fell short of the luxury standards we strive to provide. We were disappointed to learn of the concerns surrounding restaurant service, housekeeping presentation, and your departure experience. Please know your comments have been shared directly with our department leadership teams, and I have requested follow-up within each respective department to ensure these observations are reviewed with the teams involved. On behalf of our entire team, we appreciate your constructive feedback, as comments such as yours provide valuable opportunities for growth and continued improvement across our hotel operations and guest experience. Thank you once again for your time, rating and honest observations. We hope to have the opportunity to welcome you back for a more seamless stay in the future at Fairmont Breakers. Sincerely, Maile, Senior Executive Assistant to General Manager

Customer review rating 2.0/5

Kory W. Families - Confirmed reviews ALL

Hotel is beautiful, historic building. Our "suite" was without hot water for over 24 hours and completely without water for much of that while engineering unsuccessfully attempted the repair. Even after that time, I had to find a manager to request help. Finally, agreeing to move us to another room they graciously (kidding) offered to credit us only the $150 hotel fee on a room that was over 4x that per night. Service was painfully slow - we called for pillows and had to call back 3 times until 4 hours later 2 pillows arrived. The rooftop bar has beautiful views but you need to go during the day because at night every local in town shows up and creates an issue with the 3 elevators causing it to take almost 25 minutes to get from lobby to our room. Elevators hold max 5 people so line getting down from rooftop was as long as the line to get down from the observation tower on the Eiffel Tower to the ground without views of Paris. Valet was friendly but their custom app didn't work once so we spent a fair amount of time waiting for our car. Just not what we were hoping for on a special birthday getaway.

Thank you for sharing your feedback regarding your recent stay with us at Fairmont Breakers Long Beach. It is disappointing to learn that your experience did not meet your expectations, particularly concerning the water issues and the delays in service. We sincerely apologize for the inconvenience you faced during your time here. Our engineering team strives to resolve maintenance issues as swiftly as possible, and your experience will be addressed with them to enhance our response times. Regarding your concerns about service delays, we appreciate your patience and will review our operational procedures to ensure a more efficient experience for our guests. We also understand the challenges posed by the rooftop bar's popularity and the elevator capacity; this feedback is invaluable as we strive to improve guest flow, especially during peak times. We appreciate you bringing these matters to our attention and hope you might consider visiting us again in the future for a more seamless experience. Best regards, Ashley-Guest Relations Manager

Customer review rating 5.0/5

Jesse O. Couples - Confirmed reviews ALL

We had to evacuate Garden Grove due to the chemical leak mandated evacuation and we decided to staycation here at the Fairmont and it was very beautiful. I work around the area and drive by the hotel almost everyday and have always admired the newly remodeled place. We had a nice relaxing stay and the hotel has anything and everything you need.

Thank you for taking the time to share your experience at the Fairmont Breakers Long Beach. We are happy to hear that you found our hotel beautiful and enjoyed your staycation with us, despite the circumstances! It is wonderful to know that our hotel contributed to your relaxing visit. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Ashley-Guest Relations Manager

Customer review rating 0.5/5

Thomas N. Couples - Confirmed reviews ALL

I was overcharged and lied to about credits

Thank you for sharing your feedback from your stay here at Fairmont Breakers Long Beach. We are sorry to hear about your experience regarding billing and communication. The concerns you raised are important to us, and we will take them into consideration as we strive to improve our guest services. Best, Ashley-Guest Relations Manager

Customer review rating 4.0/5

Marcos C. Solo - Confirmed reviews ALL

My three-night stay at the Fairmont Breakers exceeded my expectations from the moment I arrived. The classic elegance of the doorman, Peter, set the tone for the rest of my stay. The beautiful lobby bar and well-dressed staff added to the overall charm of the hotel. One of the standout features of my stay was the turndown service. The handwritten notes and extra touches of hospitality made me feel truly pampered. Even though I spent most of my time exploring the neighborhood, the House Car provided convenient access to all the attractions I wanted to visit.

Thank you for taking the time to share your delightful experience at Fairmont Breakers Long Beach. We are thrilled to hear that our classic elegance, particularly highlighted by Peter's welcoming demeanor, set a positive tone for your visit. It is wonderful to know that you enjoyed our lobby bar and the attentiveness of our staff. We are especially pleased that you appreciated the turndown service, as we strive to provide those thoughtful touches that enhance our guests' experiences. It is also gratifying to hear that our House Car made your exploration of the neighborhood more convenient. We appreciate your kind words and look forward to welcoming you back in the future. Warmly, Maile, Senior Executive Assistant to General Manager

Other web-users rate our hotel

  • 278 reviews 8.9/10 Location
  • 623 reviews 7.7/10 Room
  • 817 reviews 8.3/10 Service
  • 289 reviews 8/10 Amenities
  • 269 reviews 9.3/10 Vibe
  • 176 reviews 6.8/10 Cleanliness
  • 76 reviews 6.7/10 Breakfast

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