Fairmont Breakers Long Beach 4 stars

Customer review rating (ALL Rating) 4.5/5 973 reviews

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210 E Ocean Blvd, 90802 Long Beach, United States

Description

Hotel extras

  • Embrace the Legacy, Experience the Luxury

  • Immerse Yourself in a Restorative Retreat

  • Sky Room: Dine Among the Stars

  • Sunset is just the Beginning

  • Elevated Coastal Italian Dining

Our accommodation(s)

Hotel location

Fairmont Breakers Long Beach

210 E Ocean Blvd
90802 Long Beach
United States

GPS:33.76672, -118.19046

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  973 reviews

Customer review rating 1.5/5

Amy C. Couples - Confirmed reviews ALL

recently stayed at the hotel from March 7–9. The property itself is beautiful, and the location is excellent, which made the service issues during our stay especially disappointing. During dinner at Alter Ego, the waitress serving our table came across as quite rude. Several people in our group noticed it, which made the experience uncomfortable despite the food being very good. Another issue was housekeeping. Our room was not serviced on Sunday, and by the afternoon, I had to call the front desk to ask about it. I was told someone would look into it, but I never received a follow-up, and our room was never cleaned that day. We also noticed trays and dirty dishes sitting in the hallways outside guest rooms for what seemed like over 24 hours. It made the hallways look messy and unsanitary, which was surprising for a hotel that presents itself as a luxury property. To be fair, the door attendants and butler staff were very kind and welcoming, and the food itself was good. However, the overall service during our stay fell short of what we expected. It’s a beautiful hotel with a lot of potential, but the service needs improvement to truly match the level the property aims to offer

On behalf of the entire Fairmont Breakers team, we collectively are disappointed to learn that aspects of your recent stay with us from March 7–9 did not meet the level of service you expected. While it is wonderful to know you enjoyed the beauty of the property, our location, and the kindness of several members of our team, I regret that other elements of your experience fell short. Please accept our sincere apologies. We take feedback such as yours very seriously, and your comments have been shared with our leadership team so they may review the concerns raised and ensure the appropriate follow with all departments noted. The experience you described is not reflective of the standard of service we strive to deliver to each of our guests. I understand that an appointment was scheduled and confirmed to take place on March 10 with our Director of Rooms. As our team attempted to reach you on March 9, I regret that we were unable to connect sooner to address your concerns. We truly appreciate you taking the time to share your feedback. It provides us with the opportunity to reflect, learn, and continue improving the experience we provide. Sincerely, Maile, Executive Assistant to General Manager

Customer review rating 4.5/5

Carrie E. Families - Confirmed reviews ALL

I had been wanting to see the remodel so came in for one night. Everything was beautiful; except the rooms. I felt like I was in a cheap hotel room. Service was impeccable.

We truly appreciate you taking the time to share your feedback following your visit at Fairmont Breakers Long Beach. It is wonderful to hear that you enjoyed the stunning décor in our bars and had the opportunity to experience the recently restored spaces. The design and atmosphere throughout the hotel are something we are very proud of, and it means a great deal to know they left such a strong impression. We are also grateful for your kind words regarding the service provided by our team. Hearing that service was impeccable is the greatest compliment we can receive, and I will be sure to share your comments with our colleagues. Your observations are sincerely appreciated, and we hope to have the pleasure of welcoming you back again in the future. Warm regards, Maile, Executive Assistant to General Manager

Customer review rating 5.0/5

Theresa C. Families - Confirmed reviews ALL

This hotel is beautiful! From the lobby, bars, restaurants and rooms, everything is top notch. Service was excellent and pool was actually heated in February. We will definitely return.

On behalf of the entire Fairmont Breakers Long Beach team, thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the beauty of the hotel, our service, and the comfort of the heated pool during your February visit. Your kind words mean a great deal to us, and we look forward to welcoming you back for another memorable stay soon! With appreciation, Maile, Executive Assistant to General Manager

Customer review rating 0.5/5

Jorge D. Couples - Confirmed reviews ALL

Did not meet expectations of a 5 star hotel and partner with Amex Platinum. Room was not upgraded and service was unacceptable. I asked for water bottles 3 separate times and did not receive it until midnight. I asked for a tray pick up and no one came after I dined in room. Bell boy stood there for a tip after bringing my 2 small carry ons. I told him I will take care of him after I got cash. He said he accepted Zelle and Venmo, and that was our first impression. Overall not pleasant. I left early the next day and did not take advantage of my late check out perk.

Thank you for taking the time to share your experience with us. We’re very sorry to learn that your stay did not reflect the level of service and hospitality we aim to provide. Your comments have been shared with our team, and we are taking steps to ensure a more seamless and welcoming experience for all guests. We appreciate your feedback and hope for the opportunity to better serve you in the future.

Customer review rating 5.0/5

Paul D. Families - Confirmed reviews ALL

Great team, great hotel

We are delighted to know that you enjoyed the welcoming atmosphere and experienced the care and dedication of our team during your stay at Fairmont Breakers Long Beach. It is always rewarding to hear when our efforts create a positive experience for our guests. Your thoughtful feedback encourages our team to continue delivering the high level of service we strive to provide. We hope to welcome you back soon! Sincerely, Maile Montas, Executive Assistant to General Manager

Other web-users rate our hotel

  • 248 reviews 8.7/10 Location
  • 560 reviews 7.8/10 Room
  • 735 reviews 8.3/10 Service
  • 265 reviews 8.2/10 Amenities
  • 244 reviews 9.4/10 Vibe
  • 159 reviews 7.6/10 Cleanliness
  • 110 reviews 8.6/10 Bar
  • 69 reviews 5.7/10 Breakfast

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