Fairmont Breakers Long Beach 4 stars

Customer review rating (ALL Rating) 4.5/5 1,019 reviews

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210 E Ocean Blvd, 90802 Long Beach, United States

Description

Hotel extras

  • Embrace the Legacy, Experience the Luxury

  • Immerse Yourself in a Restorative Retreat

  • Sky Room: Dine Among the Stars

  • Sunset is just the Beginning

  • Elevated Coastal Italian Dining

Our accommodation(s)

Hotel location

Fairmont Breakers Long Beach

210 E Ocean Blvd
90802 Long Beach
United States

GPS:33.76672, -118.19046

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,019 reviews

Customer review rating 3.5/5

Leilani A. Friends - Confirmed reviews ALL

Some of the washcloths and robes could be replaced. It would also be great to have a way to order drinks to the pool during the week!

Thank you for sharing your feedback with us, and please accept our sincere apologies for the areas that fell short during your stay. We are pleased to hear that your stay was overall comfortable and quiet. Your comments regarding the condition of the washcloths and robes have been shared with our Housekeeping leadership team for immediate review and improvement. Additionally, our Food & Beverage leaders are actively evaluating enhancements to our poolside service, including options for ordering drinks during the week. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. With appreciation, Maile, Executive Assistant to General Manager

Customer review rating 4.5/5

Daria H. Couples - Confirmed reviews ALL

We enjoyed the Fairmont Breakers Hotel. Mr husban Bobby's surprise dinner at the Skyroom was pretty however the food service could have been better. We were fortunate to meet the front desk/room manager Mr Alex who was wonderful, he listened to our concerns concerning the Skyroom and put us in contact with Ms Courtney the Skyroom manager. The manager Alex provided the BEST customer service, he comp'd our breakfast and late check out, he made our stay memorable. The Bell service attendant also named Alex was Fantastic, he not only delievered our bags to the room, he gave us a room tour and informed us how to operate the lights, he had a great personality and good conversation about the Raiders and Clippers from the hats we were wearing. Overall, we had a great time and look forward to going back.

Thank you so much for taking the time to share your thoughtful review of your recent stay at Fairmont Breakers Long Beach. It truly means a great deal to us that you chose to celebrate such a special occasion with us. I am delighted to hear that you enjoyed the beauty and ambiance of your dinner at Sky Room, and that your overall stay was memorable. At the same time, I sincerely apologize that the food service did not meet your expectations. Your feedback is incredibly important, and we are grateful you brought this to our attention. Please rest assured that we are addressing this with our Sky Room team to ensure we consistently deliver the exceptional dining experience our guests deserve. It is especially rewarding to hear your kind recognition of our team members. Alex at the front desk exemplifies the level of care and attention we strive to provide, and I will personally ensure he is recognized for his outstanding service. I am equally pleased to know that Alex from our bell team made such a positive impression with his warm personality and thoughtful room orientation these personal touches truly make a difference. We are also glad that Courtney was able to connect with you regarding your experience, and that our team could enhance your stay with breakfast and a late checkout. Creating meaningful and memorable experiences for our guests is always our top priority. Thank you again for your gracious comments. It would be our absolute pleasure to welcome you back for another exceptional stay in the near future. - Veronica Assistant Front Office Manager

Customer review rating 4.0/5

Luca S. P. Business - Confirmed reviews ALL

I had only one night to spend for a business trip, the team I was meeting recommended this hotel. I took advantage of the pool and the gym (I was happy to find a real gym, well equipped)

Customer review rating 4.0/5

Susan W. J. Business - Confirmed reviews ALL

Located just off the water in the heart of downtown next to new restaurants and the freeways and port. The area seems to be mostly safe to walk but parking is expensive.

Customer review rating 2.0/5

Akiko T. Families - Confirmed reviews ALL

Apologies if this is a repeat submission, I thought I had submitted a review on my phone already. I stayed twice within one week and both times was disappointed. I booked through amex platinum but did not receive an upgrade either time--I understand this is an "as available" perk so it didn't bother me immediately, but during both stays I noticed things about the accommodations that should have felt more luxurious. The first night we were put in a room on the tenth floor where you could only see out the windows if you stood on the beds. Otherwise the experience was nice. The second night we stayed, we were put on the third floor with regular windows but facing another building so there wasn't really a view anyway--again no room upgrade (or mention thereof). This particular room had a toilet seat that was flimsy and shifted to the side when you sat down. The bed linens in both stays were not premium--not cotton, a hot and plasticky feeling blend. The bathrobe on the second stay had badly frayed cuffs. We had to leave very early the next morning and I discovered at that point that the coffee maker was not working. The showers in both rooms were also in some state of disrepair, with pieces that fell off when you used them. The location is gorgeous and we had some very kind and helpful staff members looking after us, but overall I would have to say the experience was disappointing and not truly high end. Oh--the valet service was really good.

Dear Mr. T., Thank you for sharing this feedback regarding your recent stays at Fairmont Breakers Long Beach. We are deeply sorry to hear that your accommodations did not meet your expectations for a luxury hotel. We take great pride in maintaining the highest standards; it is disheartening to learn about the issues you experienced with room upgrades, the condition of the toilet seat, bed linens and the showers. Your feedback regarding the coffee maker and bathrobe are also being noted for review. We sincerely apologize for any inconveniences you encountered during your visits. Your feedback is invaluable as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back again in the future. Given the opportunity, it would be our pleasure to ensure your next visit is seamless in every way. Warm regards, Fairmont Breakers Long Beach

Other web-users rate our hotel

  • 262 reviews 8.7/10 Location
  • 596 reviews 7.7/10 Room
  • 774 reviews 8.2/10 Service
  • 279 reviews 8.1/10 Amenities
  • 254 reviews 9.3/10 Vibe
  • 168 reviews 6.8/10 Cleanliness
  • 114 reviews 8.3/10 Bar
  • 70 reviews 5.8/10 Breakfast

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