Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,747 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,747 reviews

TripAdvisor Rating  4.4/5  9,825 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Anita R. Couples - Confirmed reviews ALL

As always at the Banff Springs, the staff are wonderful, now for the not so wonderful; Our 'Gold' experiences in the past at other Fairmont properties have been lovely but this one was a little disappointing. Our room overlooked rooftop HVAC units and the bathroom was barely big enough to turn around in (we are not large people). The food in the Gold lounge was good, though people lining up in bathrobes is not my idea of a luxury experience. Also of concern was that someone was able to charge their bar bill to our account, apparently easily done by giving any room number and scribbling an illegible signature when presented with the tab.

Thank you for taking the time to share your feedback regarding your recent stay with us. While I am pleased to know that our team and service were highlights of your visit, I am truly sorry that aspects of your Fairmont Gold experience, including the room outlook, bathroom size, lounge atmosphere, and the billing concern, did not reflect the elevated standard you expected. Your comments are sincerely appreciated and have been shared with our teams for review. I would welcome the opportunity to connect with you directly to better understand your experience and ensure a more seamless and refined stay on your next visit. Warm regards, Yuvraj Rajput Fairmont Gold Manager Fairmont Banff Springs

Customer review rating 1.5/5

Susan V. Families - Confirmed reviews ALL

Why is the resort so expensive? Why aren't there better discounts for Albertans? A one night stay with you (our dog came along) was $1000. 1K! for 18 hours of enjoyment. Sorry too expensive. I will stay elsewhere now.

We appreciate your honest survey and please be assured it has reached our leadership team. A hotel representative will be in touch very soon. Fairmont Banff Springs

Customer review rating 5.0/5

Fredy Q. Families - Confirmed reviews ALL

Our experience was outstanding. As Fairmont Gold guests, the level of service truly exceeded expectations. Valet was seamless and welcoming, the Fairmont Gold Lounge was a highlight of our stay, and the concierge team was incredibly helpful. Dining at 1888 Chop House was excellent, and the property itself—along with the breathtaking views—made the entire experience unforgettable. We absolutely loved our stay and look forward to returning.

We appreciate the time you have taken to share your positive experiences on Fairmont Gold and in 1888 Chophouse. It will be a pleasure to share your survey with our team and they will be pleased to know how memorable your visit was. Wishing you a lovely season ahead. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Jennifer S. Families - Confirmed reviews ALL

the Gold floor experience is fantastic. The staff is amazing and no detail is forgotten.

Thank you for your kind words regarding your experience on the Gold floor. We are delighted to hear that you found our team to be engaging! It will be a pleasure to share this with them today and I hope we will be able to warmly welcome you back again in the future. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Kelsey M. Families - Confirmed reviews ALL

All the staff went above and beyond to help make our stay wonderful.

Thank you for your kind words regarding our team's level of service and attention. I do apologize for the chipped paint you observed. Be assured that our maintenance team will be advised asap. We wish you a lovely holiday season. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,422 reviews 9.3/10 Location
  • 2,674 reviews 7.7/10 Room
  • 3,674 reviews 9.2/10 Service
  • 27 reviews 4.5/10 WiFi
  • 1,101 reviews 8.2/10 Amenities
  • 949 reviews 5.1/10 Comfort
  • 919 reviews 8.8/10 Vibe
  • 363 reviews 7.4/10 Cleanliness

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