Fairmont Banff Springs 4 stars

Clean, comfortable rooms, terrific attention from staff. Impressive lodging and architecture. For a business meeting, rushing from one end of the resort to the other was inconvenient. Some meeting rooms were frigid in January.

The only complaint I have is the fact that the central heaters in the rooms at the Conference Center building were not working and the rooms were frigid! And when the outside temperature is at -30C range, it becomes a big problem. Yes, there was a space heater in the room, but for a Fairmont branded hotel located at a place where such temperatures are not an exception, I find it to be unacceptable. Having to wear a bath robe on top of a winter pajama and double socks in order to sleep is just not acceptable. Other than that, everything else was good.

We had a National Sales Meeting in January and it was a great experience. Every window provided a beautiful vista view and I spent a fair amount of time exploring the venue. It was very cold outside, but navigating through the hotel became easy and most of the meeting rooms were warm & comfortable. I did not find the time, but I would have liked to have tried the fitness center and the outdoor pool during our stay.

The location, hotel and people were great.

Great location, facilities and wonderful customer service. Need some improvement in conference hall connections. Not so easy to get from one meeting room to the next.

This was our work christmas party and it was very interesting stay. This was my first time staying at fairmount. the lady that checked me in was very nice and it was a beautiful place. Thank you for everything

Wonderful location with focus on good customer service.

Our reception was held in the Angus Room, and my wife and I stayed in a Gatehouse Suite the following nights. Our room was made available at 10 AM the day of our wedding and my wife was able to use it to prepare before the ceremony. Some free nibblies and champagne were provided to us, and the room service was excellent in catering to our various needs in a prompt manner.

My husband and I, along with our Bernese Mt Dog, enjoyed three lovely nights at the hotel. We enjoyed short cold snow afternoons in the woods, but were most excited about returning to the hotel for evenings in. We loved being able to still through the entire property with cocktails in hand and our fuzzy pup. It was so fun and the rooms are stunning. We are already planning our return visit. With much gratitude- The Walldroff-C. family

Overall good, the room and services were great. There was glass in the outside hot tub for some reason, and my husband cut his toe badly, so he wasn't able to enjoy the last day of our stay. The gym wasn't open from 11pm till morning due to renovation, which I only learned after coming to the gym at 11:15 pm.

I was very disappointed with my recent stay at the Banff Springs Hotel. I came from Toronto to Calgary with my girlfriend over the Christmas holidays to visit my family. I decided to give my girlfriend a Christmas present of a one night-stay at the legendary hotel. I did this because when I was a child my family regularly went up to Banff over the holidays to spend a night or two at the hotel as a break from the pressures of the season. I have very fond childhood memories of these trips and wanted to share the magical experience with my girlfriend. So when it came to forking out the $800 price tag for a one night stay and breakfast I was happy to do so because I was confident that it would be a memorable experience. Unfortunately, the reality did not meet our expectations, all the charming aspects and memorable experiences of staying at the hotel over the Christmas holidays that I remembered as a child were either gone or not available. to us. There were no roaring fires in the various fireplaces throughout the hotel that I remembered as a child. And the outdoor heated pool that we were both looking forward to was closed. Had I known all this before booking the room I would definitely not have spent so much money on this big disappointment. We basically stayed in our room and watched TV, something I could have done for less elsewhere.

Fabulous. Beyond anything I imagined. Everyone was courteous, informative, helpful and genuinely glad we were there. The Fairmont is the pinnacle of hospitality. It was more than a stay in a fine hotel. It was an experience of gracious hosts making sure the guests were truly pampered.

Great Experience

we had a wonderful time. Look forward to a return trip

Beautiful setting and good atmosphere