Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,813 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,813 reviews

Customer review rating 4.5/5

Shannon M. Business - Confirmed reviews ALL

Comfortable stay with excellent service and outstanding location. The hotel is beautiful. Visiting for work but still had time to check out the adventure centre (helpful, friendly staff with great options for exploring), the pools, sauna, and fitness centre. The only thing that could have been better was that the sitting area in our junior suite was quite dark, even with all the lights on. Lighting in that space could be improved. But we had a lovely stay.

Thank you very much for taking the time to complete our online survey. We are so pleased to hear that you had a comfortable stay and enjoyed our beautiful location, along with the service from our team. It is great to know that you were able to take advantage of the Adventure Centre as well as our aquatic centre. We also appreciate you sharing your feedback regarding the lighting in your suite. Please be assured that our Housekeeping team is taking a look at this immediately. Thank you again for sharing your experience. We hope to welcome you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Ghazaleh S. E. R. Business - Confirmed reviews ALL

There is an annual scientific meeting that happens at Fairmont Banff and my family and I really look forward to it. Comfortable stay with one of kind hot spring as an indoor outdoor pool in the hotel. Do not forget the afternoon high tea, jewelry store ( Stone's) and Fairmont gift shop and the stores in small shopping space. You can rent hiking and ski equipment and enjoy bowling.

Thank you for taking the time out of your day to complete our online survey. We are so pleased to hear that your annual visit to our resort has become something you and your family look forward to. It is wonderful to know that everyone enjoyed their stay. I would also like to thank you for your kind words for our Front Desk team who assisted you with your arrival. I can certainly appreciate how important a smooth arrival experience is, especially when arriving to the resort so late. It certainly was my pleasure to share your appreciation with them. Thank you again for sharing your experience. We look forward to welcoming you back to the Castle in the Rockies in 2027! Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Borce T. Couples - Confirmed reviews ALL

What an amazing place, the staff were wonderful and helpful. Our stay was too short hoping to come back agan. Thank you Fairmont Banff Springs for a beautiful experience.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you had such a memorable visit from Australia, and we look forward to welcoming you back for a longer visit in the future too! Do let us know if we can assist you at all with any future plans. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Suzanne L. Couples - Confirmed reviews ALL

We had a wonderful experience at the hotel. Our view was incredible & the staff extremely accommodating. We had a nicely situated "corner" room with a large bathroom & comfortable seating area. The breakfast buffet was bountiful & delicious. Highly recommend starting your day with it. Unfortunately, we didn't experience any of the dinner options as we had commitments with friends in town for dinner each night - all of which were amazing too. The outside pool area was so relaxing & water temps perfect. Our only complaint is the rooms don't have any kind of drawer space for our clothes. Only a small closet and a cabinet that held the fridge, coffee maker & supplies. 2 tiny drawers for incidental, but definitely not clothes. We ended up laying our packing bags on the floor to stack our clothes on. As we visited during the winter & went skiing, we had an abundance of clothes. Very uncomfortable situation for such a high end hotel.

Thank you very much for taking the time to complete our online survey. We are so glad that you enjoyed your stay and truly appreciate your compliments on our service, especially the warm service from Alison in The Vermillion Room. She will be delighted to receive your kind words. I would also like to thank you for your feedback regarding limited drawer space and understand how this could be challenging, especially during the winter. I have shared this with our senior management team for future consideration. Thank you again for sharing your experience. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 3.5/5

Melanie B. Couples - Confirmed reviews ALL

Beautiful hotel, and a beautiful setting put the rooms were surprisingly small to the point where you barely could get your luggage unpacked. The staff was lovely but not knowledgeable. So many little hiccups, not what you normally expect from a luxury hotel.

Thank you for taking the time to share your experience with us. We are truly sorry to hear that aspects of your stay fell short of expectations, especially when it comes to the comfort and layout of your room. We understand how frustrating it must have been to feel limited on space and to encounter design elements that made the room less functional. This is certainly not the experience we want for our guests. We’re also sorry to hear that some interactions did not feel as knowledgeable or seamless as they should have. We are grateful you brought these concerns to our attention. We hope to have the opportunity to provide you with a much more comfortable and polished experience in the future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

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