Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,642 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,642 reviews

Customer review rating 3.0/5

Edel M. Couples - Confirmed reviews ALL

I would be slow to stay in a Fairmont hotel again. Being placed in a conference centre room at a weekend (when I wasn’t a conference guest) felt odd. The room was ok - there was a random pillar in the middle of the room. The shower and sink were both extremely slow to drain. We queued for 25 minutes for breakfast and the staff (who were all lovely) all seemed to be under a lot of pressure so it felt very understaffed. I booked it for my 50th birthday and for the cost it was very disappointing.

Customer review rating 4.5/5

Susan M. Business - Confirmed reviews ALL

Beautiful views and a great destination with a unique, historic hotel rather than just a generic cookie cutter hotel, when we hardly have any time to leave the conference to sightsee.

Thank you for sharing your feedback with us. We are delighted to hear you enjoyed the beautiful views, unique character, and historic charm of our resort, especially while attending your conference. At the same time, we appreciate you bringing your room experience to our attention. We sincerely apologize for the noise from the HVAC system and understand how disruptive this can be to a restful night's sleep. We also appreciate your comments regarding the bedding and comfort level of the duvet. Please be assured that your feedback has been shared with the appropriate departments for their review and follow up. Thank you again for taking the time to share your experience and feedback with us. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Abolfazl A. Families - Confirmed reviews ALL

Almost everything was EXCELLENT. It was an unforgettable experience. Thanks

Thank you for your kind words! We are delighted to hear you had such a memorable experience with us. It means so much to know that nearly every aspect of your stay exceeded expectations. Thank you for choosing Fairmont Banff Springs, and we hope that we will have the pleasure of creating more special memories with you in the future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Doug H. Business - Confirmed reviews ALL

Had a great stay. Rooms were clean and spacious. Rundle room was amazing for drinks. The heated pool is a must on a sunny (or not) day.

Thank you for your wonderful review! We are so pleased to hear you had a great stay and enjoyed the clean, spacious accommodations. It is wonderful to know you enjoyed your time at the Rundle Bar and made the most of our heated outdoor pool. We sincerely apologize for the delay in having your room ready upon arrival. We understand how disappointing it can be to wait after a day of travel, especially when you are eager to begin your stay, and we truly appreciate your patience and understanding while we prepared your accommodations. Thank you again for sharing your experience, and we hope to welcome you back again soon! Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Steven K. Couples - Confirmed reviews ALL

An EXCEPTIONAL experience. You made the anniversary trip for my wife and I a memorable experience

Thank you for your kind words regarding your recent anniversary trip. We are delighted to hear that you had an exceptional experience with us and that my colleague Oleh was so helpful. I will let him know how much you appreciated it! It is our pleasure to create memorable moments for our guests and we appreciate your survey. Take care and have a lovely day! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Other web-users rate our hotel

  • 1,454 reviews 9.3/10 Location
  • 2,720 reviews 7.8/10 Room
  • 3,797 reviews 9.3/10 Service
  • 32 reviews 5.7/10 WiFi
  • 1,417 reviews 8.6/10 Food
  • 1,134 reviews 8.3/10 Amenities
  • 977 reviews 5.2/10 Comfort
  • 937 reviews 8.8/10 Vibe

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