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Fairmont Banff Springs 4 stars

Customer review rating 4.6/5 15,554 reviews

Fairmont Banff Springs
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Hotel extras

Fairmont Banff Springs is an alpine resort offering world-class amenities year-round. The Fairmont Banff Springs Golf Course, the award-winning Willow Stream Spa and authentically local dining experiences.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • 9 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Congresses/conventions
Information message

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4
banff
canada

Tel: +14037622211

Fax: (+1)4037625755

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS :51.167179, -115.565877

Our accommodations

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Fairmont King

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View King

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe King

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen Queen

  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View King

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse View King

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View King

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Twin

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Fairmont View Queen

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Queen ADA

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Queen/Queen

  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Dbl/Dbl

  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse King

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Queen/Queen

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Studio View King

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold Queen/Queen

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View Dbl/Dbl

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View 2Queen

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Moderate Queen

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
Rooms

Our restaurants and bars

THE VERMILLION ROOM

Type of cuisine: French

Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.

STOCK FOOD & DRINK

Type of cuisine: Cafe

STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,

1888 CHOP HOUSE

Type of cuisine: Gourmet

A rare experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAPES

Type of cuisine: Bistro

Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALDHAUS RESTAURANT

Type of cuisine: Thematic cuisine

Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage. 

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASTELLO ITALIANA

Type of cuisine: Italian

From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Italiano will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROCKY MOUNTAIN AFTERNOON TEA

Type of cuisine: Gourmet

Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STANLEY SMOKEHOUSE

Type of cuisine: Barbecue

With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2020.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOOKOUT PATIO

Type of cuisine: International

Are you ready to put the sizzle in your summer? Join the fiesta down at Lookout Patio! Views of the Bow Valley and authentic Mexican fare what's stopping you from joining us for some amazing margaritas and tasty tacos? Opened seasonally.

Lunch

11:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUNDLE LOUNGE

Non contractual photo

Rundle Lounge is pleasant and bright by day, enchanting and intimate by night. The Lounge offers a spectacular view of the Bow Valley and is a favorite with the cocktail crowd. Lounge menu available.

RAMSAY LOUNGE

Non contractual photo

This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!

WALDHAUS PUB

Non contractual photo

Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers. 

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,554 reviews

Great Stay!!

Customer review rating 4.6/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

Magnificent time. Just had a wonderful time from beginning to end. People were great, place was great and weather was great. I have zero to say on the negative side at all.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alec Sweeney Assistant Director, Rooms

It was an excellent stay. The service was first rate.

Customer review rating 4.6/5

Anonymous Families - 28/03/2020 Confirmed reviews ALL

I think the above sentence said it all. The staff on the Gold Floor were extremely accommodating and made our stay a pleasure. They always smiled and that's a great quality.

Good morning, Thank you so much for taking the time to provide feedback on your recent stay at the Fairmont Banff Springs. At our property and as a brand, we strive to provide the highest level of service and a luxury experience for our guests. It is delightful to read your comments, especially when it is about our team here and their ability to deliver on this. Which in turn, left a positive impact on your stay that will hopefully allow us to welcome you back in future. We will be sure to share this with Fairmont Gold to serve as motivation moving forward. Thank you again for sharing your experience, Sincerely, Emma Cossaboom Fairmont Banff Springs

Excellent service and work members where fantastic!

Customer review rating 4.6/5

Brian Couples - 26/03/2020 Confirmed reviews ALL

Well cleaned and everything was easy to locate. Only down side was the bar/food places where closed for maintenance. But everyone was friendly and was a great stay.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit from Edmonton will be as pleasant as the previous one. We look forward to seeing all our customers again soon and we wish you good health during this time. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Nice hotel with good restaurants.

Customer review rating 4.6/5

Albert F. Families - 25/03/2020 Confirmed reviews ALL

Came even though scheduled international meeting had been canceled only 1 weekday before start of travel. Hotel and staff were quite nice even though a lot of cancellations due to covid emerging problem in mid-March. Convenient transportation to ski areas and town. Lake Louise was a fantastic ski area and recommend highly. The Banff Springs Hotel was like an elegant building out of a Harry Potter movie.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. We are certainly pleased you could still make the trip from Maryland to enjoy the Canadian Rockies despite the cancellation of your group event. Thank you again F. sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Well located

Customer review rating 4.6/5

Sharon Couples - 25/03/2020 Confirmed reviews ALL

The Hotel and restaurant staff were very welcoming, friendly and helpful. The room was lovely with many conveniences and the view was lovely. Checking in and out very efficient. It was a very nice getaway for the weekend.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. Stay well and we hope to see you from Calgary again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Surpassed our expectations

Customer review rating 4.6/5

Joann L. Families - 25/03/2020 Confirmed reviews ALL

We only stayed one night, but it was always on our bucket list to stay at Banff Springs. Staff was fabulous, the entire facility is amazing & we enjoyed it immensely!

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. It is so nice to hear our staff were excellent. It means a lot and we look forward to serving all our customers again soon. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

A wonderful retreat

Customer review rating 4.6/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

We very much enjoyed our stay in suite 941. What a treat to be staying at the top of the castle!

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We appreciate the kind note for Lori. I will be sure to share it with her! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beautiful views. Great bed. Fantastic hotel.

Customer review rating 4.6/5

Johnathan W. Business - 25/03/2020 Confirmed reviews ALL

Beautiful elegant hotel. Exceptional service and amenities. Loved Castellos Restaurant.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs and it is always a pleasure to have you as our special Artist in Residence. Thank you for sharing your personal experience, and we hope your next visit will be as pleasant as the previous one. Stay well! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Very disappointed with the kids at the castle program. There were no activities scheduled where we could drop our child off and go enjoy some time together.

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that you were disappointed with the lack of children's programming. We had taken preventative measured during this COVID pandemic, and I can appreciate this would have been disappointing to you. We have shared your honest comments with our programming team. Stay well in Texas. We hope you will visit the area again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

rodent trouble

Customer review rating 4.6/5

Mark W. Families - 25/03/2020 Confirmed reviews ALL

there was a mouse in our room. the thermostat was broken. one of the TVs was broken. our nightstand light was broken. a bathroom light was burned out. our fireplace was worn and damaged. in fact, the entire room was in need of a sprucing up. not what i expected for a near $700 per night room.

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. A hotel representative from the Fairmont Banff Springs will be in touch very soon.

Unable to get lunch on weekend- Only overpriced brunch until 2

Customer review rating 4.6/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Very upset that was unable to get lunch menu in the hotel on weekend. Especially since Rundle lounge is closed, very few options. Went on Saturday to have lunch in Vermillion room, was advised that only 54 dollar brunch was available until 2 pm, and perhaps longer if people were showing up for brunch at 2. Was advised that if I wanted a burger, I would have to order from room service. Even though vermillion room has a lunch menu... not available on the weekend! Was advised to try the Ramsay lounge, also no burger! Just appetizers from the Castello menu.

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that you did not have enjoyable dining experiences during your stay. Not as an excuse, but rather an explanation, we were transitioning and responding to the current pandemic, while sadly the Rundle Lounge was also closed. Please be assured we want nothing more that to provide stellar options and service to our customers and it is so hard when we can not. I did share with Don that you appreciated all his effort. Thank you. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Maria K. Couples - 25/03/2020 Confirmed reviews ALL

Excellent & friendly service!!

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services on Fairmont Gold. We appreciate your kind feedback. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Stay well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Sabrina M. Families - 24/03/2020 Confirmed reviews ALL

The hotel is beautiful and very well located. We were celebrating our 20th wedding anniversary and had a very memorable experience. Thank you for the bottle of wine and chocolates....they really made us feel loved and special. The staff on the Gold Level made us feel very comfortable and welcome. Special mention of Ms. Angela & Ms. Chelsey (Mr. Jacob , could definitely do with some more training!!). The rooms are not very large and the bathrooms are very small for this level and the amount that you pay!! We had two rooms for our family and felt that the rooms could do with an upgrade and renovation. The service staff at the lounge were very friendly and greeted us warmly every time! They would always stop to ask how the day had been and what were our plans for skiing the next day? As we wanted to take in as much for the city of Banff during our 5 night stay, we tried the restaurants in the town, when we were back from skiing. The only food that we tried at the hotel, besides the lounge (I would rate it 3.5/5) was the The Stock restaurant (5/5). The hotel has complementary transfers from the hotel to downtown, which was very convenient.

Happy 20th Anniversary and thank you for choosing to spend it here with us. We will certainly share your survey feedback with our Director of Rooms to recognize our team and make improvements as required. Thank you again and be well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Amazing Hotel, Amazing Staff

Customer review rating 4.6/5

Katie K. Couples - 24/03/2020 Confirmed reviews ALL

All of the staff was wonderful and accommodating in every situation. Brady at the front desk of the Banff Springs Hotel was exceptionally helpful with all of our requests. We had to make multiple changes to our itinerary because of the ongoing situation he went above and beyond to help us make all of the changes we needed. We will be back!!

Dear Ms. K., We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alec Sweeney Assistant Director of Rooms

Wonderful hotel

Customer review rating 4.6/5

Kristina M. Families - 24/03/2020 Confirmed reviews ALL

Obviously the COVID-19 outbreak causes significant and unprecedented limitations to our visit and the hotel staff did their best to try to remain functional while we were there.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alec Sweeney Assistant Director of Rooms

everything

Customer review rating 4.6/5

D.m. Families - 22/03/2020 Confirmed reviews ALL

as usual exceptional service and if not right it was corrected

Dear D.M, We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alec Sweeney Assistant Director of Rooms

Perfect winter vacation

Customer review rating 4.6/5

Happy C. Families - 22/03/2020 Confirmed reviews ALL

Unbelievable beauty and service. Gold Floor recommended. Spa is the best I've ever been to. Will be back!

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We are so happy to hear you will be back! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Wishing you good health, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Stunning Hotel

Customer review rating 4.6/5

Amy E. Families - 20/03/2020 Confirmed reviews ALL

The hotel is a breathtaking example of luxury at its finest. The castle-esque architecture and aesthetic really helps patrons to embrace the idea that they are staying in a special place with no exact duplicates anywhere in the world. The in-house restaurants offer something for everyone, each with a personality of its own. The staff is exceptional. Their attitudes, manners and overall helpfulness makes your stay even more opulent. The amenities like the outdoor pool, indoor pool and whirlpool are second to none. Staying at the Banff Springs Hotel is as close to to playing at royalty as one can get without actually being royal.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback and it was so nice to read your review today as we manage through difficult times in the world. Our records show that you are not yet a member of our loyalty program and we would love to have you. If you would welcome contact from a Front Office colleague to quickly sign up please let me know! Thank you again for sharing your experience, and we hope that should your travels bring you back to Banff that the Fairmont Banff Springs will be your hotel of choice. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Everything We Needed

Customer review rating 4.6/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Gold Floor was fantastic and the service was top notch. We enjoyed everything about our stay. Thank you

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services on Fairmont Gold. I am so pleased you were able to visit and enjoy Banff! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Picturesque

Customer review rating 4.6/5

Claire Couples - 20/03/2020 Confirmed reviews ALL

Magical

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is nice to know it was a 'magical' one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Our most recent 20 reviews