Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,659 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,659 reviews

Customer review rating 4.0/5

Lori S. Families - Confirmed reviews ALL

I like the new carpet throughout the whole hotel. Every one just a hopping As always tearing down this table Settings up for this function. How can I help you? I am just enjoy the castle in the Rocky s

Thank you for celebrating your birthday with us! We are delighted to hear you enjoyed your special occasion and that the birthday cake helped make your stay even more memorable. We are also pleased to hear you noticed and enjoyed the new carpeting throughout the hotel. Thank you for sharing your kind feedback. We hope to have the pleasure of welcoming you back again soon! Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Kathleen (. M. Business - Confirmed reviews ALL

The backdrop of the mountains and the beauty of the hotel, made for a magical and breathtaking experience. We fully immersed ourselves in the Banff Springs experience, taking a tour of the hotel, enjoying high tea, exploring the grounds and trails, it was truly one of the most incredible stays I've ever had (second would be staying at the Empress). Our room was fantastic, the housekeeping staff took great care of us during our stay and every encounter we had with a staff member was very positive.

Thank you for sharing such a wonderful review. We are delighted to hear you fully immersed yourself in the Fairmont Banff Springs experience and enjoyed everything from the hotel tour and afternoon tea to exploring the beautiful grounds and surrounding trails. Your kind words about the breathtaking setting, your guest room, and the care provided by our housekeeping team truly mean a great deal to us. We are especially pleased to hear that every interaction with our colleagues left such a positive impression. Thank you again for your thoughtful feedback. We are honoured to have been part of one of your most memorable travel experiences and hope to welcome you back to the Castle in the Rockies again soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Anthony B. Couples - Confirmed reviews ALL

Every person at Fairmont was exceptionally personable and went above and beyond to make sure we had an excellent time. The hotel and our room were beautiful. We loved our stay and look forward to visiting again someday.

Thank you for your wonderful review! We are delighted to hear every member of our team helped make your stay such a memorable one. Your kind words about our colleagues, the beauty of our resort, and your guest room truly mean a great deal to us. Thank you again for sharing your experience, and we look forward to welcoming you back to the Castle in the Rockies! Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 3.0/5

Edel M. Couples - Confirmed reviews ALL

I would be slow to stay in a Fairmont hotel again. Being placed in a conference centre room at a weekend (when I wasn’t a conference guest) felt odd. The room was ok - there was a random pillar in the middle of the room. The shower and sink were both extremely slow to drain. We queued for 25 minutes for breakfast and the staff (who were all lovely) all seemed to be under a lot of pressure so it felt very understaffed. I booked it for my 50th birthday and for the cost it was very disappointing.

Thank you very much for taking the time to complete our online survey. We are truly sorry to learn that your 50th birthday celebration at our resort left you feeling disappointed. We truly appreciate you sharing your feedback and the opportunity to follow up with you personally. A resort representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs

Customer review rating 4.5/5

Susan M. Business - Confirmed reviews ALL

Beautiful views and a great destination with a unique, historic hotel rather than just a generic cookie cutter hotel, when we hardly have any time to leave the conference to sightsee.

Thank you for sharing your feedback with us. We are delighted to hear you enjoyed the beautiful views, unique character, and historic charm of our resort, especially while attending your conference. At the same time, we appreciate you bringing your room experience to our attention. We sincerely apologize for the noise from the HVAC system and understand how disruptive this can be to a restful night's sleep. We also appreciate your comments regarding the bedding and comfort level of the duvet. Please be assured that your feedback has been shared with the appropriate departments for their review and follow up. Thank you again for taking the time to share your experience and feedback with us. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Other web-users rate our hotel

  • 1,454 reviews 9.3/10 Location
  • 2,720 reviews 7.8/10 Room
  • 3,797 reviews 9.3/10 Service
  • 32 reviews 5.7/10 WiFi
  • 1,417 reviews 8.6/10 Food
  • 1,134 reviews 8.3/10 Amenities
  • 977 reviews 5.2/10 Comfort
  • 937 reviews 8.8/10 Vibe

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