Fairmont Banff Springs 4 stars

Customer review rating 4.6/5 15,580 reviews

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Fairmont Banff Springs
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Hotel extras

Fairmont Banff Springs is an alpine resort offering world-class amenities year-round. The Fairmont Banff Springs Golf Course, the award-winning Willow Stream Spa and authentically local dining experiences.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Boat excursions (Nearby)Paying
  • Other sports activities
  • SkiingPaying
Catering
  • 9 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Congresses/conventions
Information message

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4
banff
canada

Tel: +14037622211

Fax: (+1)4037625755

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS :51.167179, -115.565877

Our accommodation(s)

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Fairmont King

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View King

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe King

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen Queen

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View King

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse View King

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View King

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Twin

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Fairmont View Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Queen ADA

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Queen/Queen

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Dbl/Dbl

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse King

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Queen/Queen

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Studio View King

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold Queen/Queen

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View Dbl/Dbl

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View 2Queen

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE VERMILLION ROOM

Type of cuisine: French

Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.

STOCK FOOD & DRINK

Type of cuisine: Cafe

STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,

1888 CHOP HOUSE

Type of cuisine: Gourmet

A rare experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAPES

Type of cuisine: Bistro

Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALDHAUS RESTAURANT

Type of cuisine: Thematic cuisine

Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage. 

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASTELLO ITALIANA

Type of cuisine: Italian

From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Italiano will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROCKY MOUNTAIN AFTERNOON TEA

Type of cuisine: Gourmet

Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STANLEY SMOKEHOUSE

Type of cuisine: Barbecue

With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2020.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOOKOUT PATIO

Type of cuisine: International

Are you ready to put the sizzle in your summer? Join the fiesta down at Lookout Patio! Views of the Bow Valley and authentic Mexican fare what's stopping you from joining us for some amazing margaritas and tasty tacos? Opened seasonally.

Lunch

11:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUNDLE LOUNGE

Non contractual photo

Rundle Lounge is pleasant and bright by day, enchanting and intimate by night. The Lounge offers a spectacular view of the Bow Valley and is a favorite with the cocktail crowd. Lounge menu available.

RAMSAY LOUNGE

Non contractual photo

This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!

WALDHAUS PUB

Non contractual photo

Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers. 

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,580 reviews

Great stay under the circumstances

Customer review rating 4.6/5

Eva P. Families - 18/01/2021 Confirmed reviews ALL

Service was impeccable. Although when we booked we didn’t know the lock down was happening and we did not get to enjoy the pool or restaurants. It was still an amazing stay considering. It was also a great touch to have Rundle bar open for take out, it was sad that we couldn’t have stayed in restaurants and room device was quite limited as I was hoping to celebrate my daughters birthday with a mommy and daughter high tea at rundle. Everything was great considering the circumstances , but I would expand the room service menu selection , we stayed for 6 days so it got a bit tiring.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs and thank you for staying for an extended time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, such as in room dining. You have very constructive comments as it relates to longer stays. We appreciate that, and will ensure the team receives it. Thank you again for sharing your experience, and we hope that should your travels bring you back to Banff that the Fairmont Banff Springs will continue to be your hotel of choice. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Ken Couples - 18/01/2021 Confirmed reviews ALL

amazing get away Food and Bev service great

Thank you very much for choosing the Fairmont Banff Springs for your getaway. We are delighted to see that you enjoyed your stay and our Food & Beverage to be great. I would also like to thank you for recognizing the outstanding service you received from Joe. It is certainly my pleasure to ensure he receives your compliments. Thank you for sharing your feedback. We hope that we will have the opportunity to welcome you back for a future stay. Sincerely, Lori Osinga Executive Assistant

Impressive

Customer review rating 4.6/5

Rakelrayos Families - 17/01/2021 Confirmed reviews ALL

It was worth the travel. Everybody is nice and accomodating. It is really a castle in the mountain.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We do appreciate your sharing that Lia was truly helpful. She will enjoy hearing this feedback today. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Stay well! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Good stay

Customer review rating 4.6/5

Anonymous Families - 17/01/2021 Confirmed reviews ALL

Great family time amid the pandemic

We very much appreciate your comments regarding your family's stay at the Fairmont Banff Springs. We are happy to read in your feedback that the stay was a good one. It is certainly nice to be able to escape to Banff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Amazing

Customer review rating 4.6/5

Brooke B. Couples - 15/01/2021 Confirmed reviews ALL

We had the most memorable time ever. The front staff Lia was AMAZING and so nice. We explored the hotel with drinks and amazing staff and had the most awesome beat view of the mountains in our room. Despite covid restrictions we had a BLAST and were the only ones in hotel pretty much

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs and thank you for choosing to stay with us! It is always a pleasure to receive positive feedback, especially about our colleagues. I will share your comments with Lia! I am sure it will make her day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beautiful and fun for the kids

Customer review rating 4.6/5

Mireille B. Families - 15/01/2021 Confirmed reviews ALL

It was amazing. From the moment we walked in when they gave the kids Tiara's and Crowns! The scavenger hunt was amazing and everything felt so so clean!

Thank you for choosing the Fairmont Banff Springs! We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services, such as resort activities and cleanliness. It means so much to hear you had a wonderful time. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Anonymous Couples - 14/01/2021 Confirmed reviews ALL

Rooms dirty Bed sheets were not changed

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies if you experienced poor housekeeping. Our team was not aware of any concerns and would like very much to personally connect with you. If you would welcome a call from our Director of Housekeeping can you please respond to me at your earliest convenience. This is an absolutely priority for us, and we are perplexed. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great service!

Customer review rating 4.6/5

Anonymous Couples - 14/01/2021 Confirmed reviews ALL

We were originally unsure about staying in a hotel during the Covid pandemic. This hotel has implemented proper procedures while still maintaining a high level of service. All staff competently explained the procedures to be followed, all while making you feel comfortable with your stay.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback about the helpfulness of our employees and our safety practices during COVID. Thank you again for sharing your experience, and we hope that should your travels bring you back to Banff that the Fairmont Banff Springs will be your hotel of choice. Until then, stay well and have an outstanding day. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Excellent experience

Customer review rating 4.6/5

Jason Couples - 12/01/2021 Confirmed reviews ALL

Every part of the experience was excellent and memorable. It was exactly what I wanted it to be.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. We will certainly share the nice feedback with our valet team at the front door. Our apologies that a neighboring guest caused some disruption during your stay but we see that overall the visit was most pleasant and that you would recommend us. Thank you! If we can assist you in the future please do let us know. Stay well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beautiful venue

Customer review rating 4.6/5

Leeanne S. Couples - 12/01/2021 Confirmed reviews ALL

We very much enjoyed our stay at the Fairmont Banff Springs Hotel. Our turret room was very comfortable and well appointed. All employees were friendly and helpful. We couldn’t have asked for more.

We very much appreciate your positive score on this online survey and thank you for your visit earlier this month. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. Our team will be so pleased that you found them to be friendly! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Quiet but beautiful

Customer review rating 4.6/5

Kimberley Families - 12/01/2021 Confirmed reviews ALL

The hotel was very empty but the beautiful grounds, hotel and some winter amenities provided enough for our family to do while we relaxed in the mountains.

Thank you so much for taking the time to complete an online survey about your family's stay. We are happy to hear you enjoyed outdoor adventures and we will certainly consider your constructive comments for In Room Dining. We appreciate the feedback very much. Stay well and we hope to see you again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Amazing staff, other issues

Customer review rating 4.6/5

Rebeka B. Couples - 12/01/2021 Confirmed reviews ALL

I was disappointed initially after being shown to our room and discovering there was a screwdriver and what appeared to be a used toilet paper roll on the ground in the bathroom. Particularly during COVID times, it made me concerned about who was in our room and was it sanitized properly. My boyfriend is immunocompromised, so this was especially concerning to us. I did phone down to reception and the staff were excellent and responded quickly by offering us a larger room on a higher floor. We ordered room service, and the food was excellent, however we were disappointed because we had ordered an appetizer in addition to our meals - and when the food arrived there was just the one dish on the table so we assumed the rest of our food would be following later. We then waited quite a while before discovering that our food was in a heated cabinet below the table. This made perfect sense of course but I wish the staff had alerted us to this so that we were not waiting as long as we did. Overall we did enjoy our stay, however for the price we paid I'm not sure if I would stay again or if I would recommend it to a friend.

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are sorry you could not give us a perfect score this time, and we will connect privately with you today. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great Stay - Even without Restaurants and Pool Open

Customer review rating 4.6/5

M W. Families - 12/01/2021 Confirmed reviews ALL

We love the Banff Springs and were extremely sad to have cancelled our Christmas stay. However, it just didn't make sense for us to pay a premium over Christmas after the pool, restaurant and all activities were closed due to the new COVID government regulations. As our room was non-refundable the resort offered us a credit, which we decided to use a portion of last weekend. Our one-night stay was the perfect mountain escape we were craving. We went to Lake Louise to skate before check-in, and the spend the afternoon and following morning at the hotel. It felt like we had the property to ourselves. Our frenchie had a blast exploring inside and out, and our daughter loved skating and roasting marshmallows ($12 for s'mores kit) over the outdoor firepit (complimentary hour long private bookings). The Fairmont also offers complinetary fat tire bike rentals (an hour), but we didn't have time. In-room dining was fantastic. We ordered mussels, steak tartar, kids pasta and charcuterie (the only dish I didn't feel was worth the price). Service as always was great - and all of the staff were super friendly and helpful - going out of their way to ensure we were enjoying our time given the amenity restrictions. We felt super safe - and social distancing was effortless. If you're skiing I'd say two nights would be great, but for us a 24-hour getaway is all that was needed. I can't wait to return once everything has opened back up. Thanks for an amazing stay and to all the staff and management who are working so hard during this very unfortunate time.

Thank you for staying with us recently. We truly appreciate the kind feedback, as well as the constructive comments about breakfast. I will ensure this is shared with the team. I see you are a Fairmont Famous Agent! Thank you for your partnership and your business. Wishing you a great 2021, and we hope to see you again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great front desk employees

Customer review rating 4.6/5

Edward Couples - 10/01/2021 Confirmed reviews ALL

When we had issues the front desk staff handled the issues with dedication and went beyond my expectations

I am sorry to hear that your stay was not perfect, but glad to know we were able to respond in an appropriate way. Thank you so much for the positive rating. We hope you will be able to visit from Calgary again soon. Until that time, stay well and thank you for your continued loyalty to the Fairmont Banff Springs. We do appreciate it. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beautiful views and great servkce

Customer review rating 4.6/5

Chris C. Couples - 10/01/2021 Confirmed reviews ALL

It was a very great visit and trip. Staff was very helpful. The guided walks were great.

Thank you for taking the time to complete an inline survey about your recent stay. Your feedback means so much to us. The team in resort activities will really be pleased to see that enjoyed the guided outdoor activities! We appreciate your sharing. When the time is right, we hope you will return. Stay well! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Very Welcoming

Customer review rating 4.6/5

Orland H. Couples - 10/01/2021 Confirmed reviews ALL

As usual, we felt very welcome at the hotel. The customer service was excellent, at all points of contact. The gentlemen working the front door were especially nice to us and our dog (they even called her by name - Pepper - and were happy to see her every time).

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We love our furry guests, so thank you for sharing that your pet felt welcomed too! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great Stay

Customer review rating 4.6/5

Michelle S. Families - 08/01/2021 Confirmed reviews ALL

Despite Covid restrictions during December 2020, the staff at Fairmont Banff Springs made our stay very special. They were very accommodating and gave us a complimentary upgrade since our booking, through a different company called "Hotelvalues," was a disaster. Our stay was nothing less than magical with the Castle-like presence of the historic hotel backed by majestic mountains. The Christmas decorations were very beautiful and enchanting. Memories to last my daughter and I a lifetime.

Thank you so much for taking the time out of your day to complete our online survey regarding your recent stay with us. We are so happy to hear that you and your daughter had such a magical and memorable stay at the Castle. Your compliments on our hotel and service are truly appreciated. I know that Joe will be thrilled to hear that you enjoyed your time with him. Please be assured that your comments will not only be shared with Joe but also with the entire team so that they know how much you appreciate their efforts. Thank you for choosing to stay with us. We hope to welcome you back soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

A special time

Customer review rating 4.6/5

Anonymous Families - 07/01/2021 Confirmed reviews ALL

I was very hesitant on keeping our reservation, due to the restaurants, spa and amenities being closed due to COVID-19. I was happy that we decided to go anyways. The staff were amazing and the mental break for a few days was very welcoming.

Thank you very much for taking the time to provide your gift of feedback! We too were so happy that you decided to stay with us and that your stay was special despite the COVID-19 restrictions. It is certainly my pleasure to share your compliments with all our team members. In addition, we truly appreciate your comment regarding the resort fee. This has been shared with our senior management team for their review. Thank you for choosing to stay with us. We do hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Fairmont Banff Springs

Above all

Customer review rating 4.6/5

Bradley Business - 07/01/2021 Confirmed reviews ALL

The entire team is above all and will do whatever it takes to make your experience simply perfect.

Thank you so much for taking the time out of our day to complete our online survey regarding your recent stay with us . While we are very proud of our hotel, it is our employees that truly make a guest's stay so special and we are thrilled to hear that you felt the same! Please be assured your lovely comments have been shared with the entire team. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon. Sincerely, Lori Osinga Fairmont Banff Springs

Good stay

Customer review rating 4.6/5

Matt F. Couples - 07/01/2021 Confirmed reviews ALL

Really interesting experience being at the hotel with such little traffic there, it felt as if we had the place to ourselves. Bad for business and the staff but an unforgettable experience for my partner and I. Will love coming back during a warmer month when the pandemic is over to see the contrast. Amazing service from all staff we encountered.

Thank you so much for taking the time to complete our online survey regarding your recent stay with us. The feedback we receive from our guests is extremely valuable to us. We are thrilled to see that your stay with us was so memorable. Your compliments on our service is very much appreciated and has been shared with the entire team. In addition, we appreciate your feedback on value and have shared this with our senior management team. We certainly look forward to welcoming you and your partner back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Fairmont Banff Springs

Our most recent 20 reviews