Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,753 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,753 reviews

TripAdvisor Rating  4.4/5  9,825 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Brendan B. Families - Confirmed reviews ALL

The room was great, however, two areas stood out as needs improvement - 1 - we had booked a room in the main building, and as a result, I told the valet that I did not need assistance with the bags. The front desk advised that we had been upgraded to a suite in the gate house, and showed us on a map how to get to the room. I would suggest that if guests want to keep their luggage with them, that you should send someone along with them to help with luggage, as there are stairs up/down, carpet... once we got to the room it was great, but it was a sweaty process, and I wish we had been warned. I would also suggest that if any staff are walking by guests with luggage, checking in to see if they need help would be a good idea. 2 - the Vermillion room for dinner - food was only OK, and my wife, two children, and I, waited nearly 2 hours for our dinner because there was a birthday party happening. The Keg currently is serving better food. Our server at breakfast was awesome, though. Overall, it was a good experience, but I think the customer service is slipping. If people are paying $1,000/night plus for a room and breakfast you have to nail the experience.

Customer review rating 5.0/5

Edward H. Couples - Confirmed reviews ALL

Perfect Christmas season location.

Thank you very much for completing our survey. We are delighted to hear that you enjoyed your stay and got to experience some of our Christmas magic. I would also like to thank you for your kind words for our Fairmont Gold team. It certainly was a pleasure to pass them along. Thank you again for sharing your experience. We hope that we will have the opportunity to welcome you back to the Castle in the Rockies for a future stay. Sincerely, ~ Fairmont Banff Springs

Customer review rating 5.0/5

Anja C. Families - Confirmed reviews ALL

We visit every December for the Christmas spirit around the hotel and its always wonderful to be back!

Thank you for your kind feedback. We are pleased to hear that you enjoy staying with us each December and that the Christmas spirit at Fairmont Banff Springs continues to make your stays special. We truly appreciate your loyalty to our resort and look forward to welcoming you back in 2026! Kind regards, Lori Osinga Fairmont Banff Springs

Customer review rating 5.0/5

George A. Couples - Confirmed reviews ALL

A dream come true to be immersed in the amazing hospitality of the Castle in the Mountains. Truly a life experience.

Thank you for your gracious feedback. We are delighted to know that your stay at Fairmont Banff Springs was a memorable and meaningful experience. It is truly rewarding to hear that our hospitality and the unique setting of the Castle in the Mountains made such a lasting impression. We sincerely appreciate your kind words and look forward to the opportunity to welcome you back in the future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Valerie G. Business - Confirmed reviews ALL

Only issue was no forewarning that on the 9th floor and needed to travel up 3 sets of stairs and staircase to bedroom. Beautiful room but may have declined.

Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed your room, we are sincerely sorry that we did not communicate to you that to access the room required three flights of stairs. We certainly understand how important this information would and regret that it may have impacted your stay. Your comments have been shared with our Front Desk team to help improve communication and ensure guests have the details needed to make informed decisions. We truly value your feedback and hope to have the opportunity to welcome you back you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,422 reviews 9.3/10 Location
  • 2,674 reviews 7.7/10 Room
  • 3,674 reviews 9.2/10 Service
  • 27 reviews 4.5/10 WiFi
  • 1,101 reviews 8.2/10 Amenities
  • 949 reviews 5.1/10 Comfort
  • 919 reviews 8.8/10 Vibe
  • 363 reviews 7.4/10 Cleanliness

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