Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,828 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,828 reviews

Customer review rating 5.0/5

Thomas K. Families - Confirmed reviews ALL

Views from the hotel are just amazing. Restaurants were very well prepared and food was terrific! Well worth the cost.

Thank you for your kind words regarding your recent stay at Fairmont Banff Springs. We are delighted to hear that you enjoyed your experiences throughout the hotel and on Fairmont Gold! It will be a pleasure to share your feedback with the team and we hope to see you back again soon! Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Christine H. Couples - Confirmed reviews ALL

Service, amenities, breakfast, hors d’oeuvres and desserts included with our Gold stay far exceeded our expectations! Well worth the upgrade!

Thank you for your wonderful feedback regarding your recent Fairmont Gold experience. We are delighted to hear that our service, amenities, and dining options exceeded all of your expectations. It will be a pleasure to share it with the team. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Landon C. Families - Confirmed reviews ALL

We had a lovely experience staying at Fairmont Banff Springs. The welcome was kind and thoughtful. The gold lounge, breakfast and afternoon snacks were very much appreciated. The staff was incredibly warm and helpful.

Thank you for your kind feedback regarding your recent stay with family at Fairmont Banff Springs. We are delighted to hear that you enjoyed the warm welcome, our Fairmont Gold Lounge offerings, and the attentive service from our team. Your appreciation means a great deal to us and we appreciate your insight about family amenities/gifts for children. We would be absolutely delighted to connect with you personally in the future regarding room options, by phone. If we can do so, please do not hesitate to let us know. Best regards, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 3.0/5

Chris C. Couples - Confirmed reviews ALL

Comfy beds and obviously nice setting. My wife and I just had a very loud nieghbor beside us that we complained to the front about but nothing was done. A tad disappointing but not sure what the staff could have done..

Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the bed to be comfortable and that you enjoyed the hotel overall. We are truly sorry for the noise you observed from other guests and we have responded directly to you further about this. Thank you for taking the time to connect with us via this online survey. We do truly appreciate it. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Gavin G. Couples - Confirmed reviews ALL

We loved our stay so incredibly much! We appreciated our room upgrade upon arrival and how friendly all the staff are. Our only feedback is the Spa was a bit dirty (hair on shower walls) and people were talking loudly in spa facilities (not very relaxing). Additionally, there was one day where housekeeping didn’t clean our room at all, we got back from our hike at 5pm and walked into our room which was completely untouched. This was definitely disappointing since all we wanted to do was relax and shower after a long day outside!

Thank you for sharing your feedback regarding your recent stay at Fairmont Banff Springs. We are delighted to hear that you enjoyed your room upgrade and found our staff to be engaging. We sincerely apologize for the oversight with housekeeping and in the Spa during your stay. Ensuring our guests have a comfortable experience is of utmost importance to us, and I regret that we fell short in this instance. Be assured that I will share the feedback with our team for follow up. Thank you once again for your honest feedback, and we look forward to welcoming you back for another memorable stay. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Other web-users rate our hotel

  • 1,453 reviews 9.4/10 Location
  • 2,710 reviews 7.8/10 Room
  • 3,742 reviews 9.2/10 Service
  • 30 reviews 5/10 WiFi
  • 1,126 reviews 8.3/10 Amenities
  • 974 reviews 5.1/10 Comfort
  • 957 reviews 8.9/10 Vibe
  • 364 reviews 7.5/10 Cleanliness

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