Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,688 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,688 reviews

Customer review rating 4.0/5

Eden S. Couples - Confirmed reviews ALL

It was an almost wonderful stay. Most of the employees were very friendly and welcoming, the room was comfortable and had great amenities, and the 'compound' was stunning and beautiful. However there were a couple issues that marred our stay, namely the front desk receptionist that was cold and not welcoming (in complete contrast to the information lady that was guiding and helping people - she was outstanding). We just came from Norquay and were still in our ski attire so maybe that was why she was so dismissive and barely made eye contact. Or perhaps she was having a terrible day. Either way, she should not be one of the first people guests encounter as they begin what is expected and known to be a hotel with impeccable service. The second concern was the pool area. It would have been wonderful to have an adults-only jacuzzi or sauna for peaceful relaxation. Outside of those two issues, we loved our stay.

We’re truly sorry that parts of your stay didn’t meet the standard of warmth and hospitality you were deserving from us. While we’re so pleased to hear that you enjoyed the room and service from many of our employees, we regret that your experience after skiing fell short. A welcoming first impression is incredibly important, and it’s disappointing to hear that this interaction felt cold and uninviting. This is not reflective of the level of service we strive to provide every guest, regardless of circumstance, and your feedback will be shared with our team for follow up. We also appreciate your comments regarding the pool area. Your suggestion for a more tranquil, adults-only space is valuable and will certainly be taken into consideration as we look at ways to enhance relaxation options for our guests. We’re grateful you chose to stay with us and that, overall, you had an enjoyable visit. We hope to have the opportunity to welcome you back for a truly flawless experience next time. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Omar N. Friends - Confirmed reviews ALL

Amazing experience and stay, thanks to nadia from RS kind nd courteous service well done.

We truly appreciate your kind words for Nadia and I will ensure she is advised her efforts made a positive impact! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Gwen A. Families - Confirmed reviews ALL

Beautiful! My mother’s 90th birthday. An iconic hotel with the best service, food and atmosphere.

Thank you for choosing our resort to celebrate your mother's 90th birthday! We are so pleased to hear that your stay was enjoyable and truly appreciate your compliments on our service and cuisine. I would also like to thank you for recognizing the outstanding service you received from Carlos and Chris. Your kind words will mean so much to them. Thank you again for sharing your experience. We hope to welcome you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Juan R. Families - Confirmed reviews ALL

Excellent location, amenities, and facilities. The best views of Banff right from the window, and the staff exceeds all expectations.

Thank you for taking the time to share your wonderful experience at Fairmont Banff Springs. We are delighted to hear that you enjoyed the destination and service so much. We hope to welcome you back again! Best regards, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Adviti B. Couples - Confirmed reviews ALL

My check-in was seamless & very informative. I understand there was alot to explain & make us familiarize about the hotel & Services we can use & Jeet did a great job! He was warm & welcoming.

Thank you so much for sharing your experience with us, and for choosing to celebrate your birthday with us. We are delighted to hear your arrival felt seamless and that Jeet made such a warm and welcoming impression. He will be so pleased to know his efforts helped set the tone for your stay. It is also wonderful to hear your recognition of our housekeeping team and the colleagues across our restaurants. We are so glad we could be part of such a birthday weekend and hope to create more special memories with you in the future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Other web-users rate our hotel

  • 1,477 reviews 9.4/10 Location
  • 2,744 reviews 7.8/10 Room
  • 3,829 reviews 9.3/10 Service
  • 32 reviews 5.3/10 WiFi
  • 1,423 reviews 8.6/10 Food
  • 1,148 reviews 8.3/10 Amenities
  • 985 reviews 5.1/10 Comfort
  • 958 reviews 8.9/10 Vibe

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