Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,763 reviews

Fairmont Banff Springs - Image 1
Fairmont Banff Springs - Image 2
Fairmont Banff Springs - Image 3
Fairmont Banff Springs - Image 4

Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,763 reviews

TripAdvisor Rating  4.4/5  9,833 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Jack B. Couples - Confirmed reviews ALL

The facility is historic and beautiful yet with all modern conveniences. Location is stunning and walkable to town of Banff. Local trails are along the river offer great outdoor experience just out the back door. Staff were consistently professional and friendly.

Thank you so much for visiting us from the USA. We very much appreciate your comments regarding your stay at the Fairmont Banff Springs, especially about the engagement levels of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Kristen S. K. Couples - Confirmed reviews ALL

We visited to celebrate our 10th wedding anniversary and departed with full hearts. This was a last-minute rebooking due to the cancellation of our original plans. The service provided over the phone was exceptional, with Ardene being both kind and incredibly helpful. The experience met the Gold standard we had anticipated. We were warmly greeted by Adam at reception, who had a welcoming smile. The hospitality was evident from the moment our car arrived. Ty opened our door, and our bags were promptly taken to our room. This was our first Fairmont Gold experience, and I do not believe we could ever want anything less. The room, with its "million-dollar view," continues to feel surreal. The service was impeccable (10/10). We greatly appreciated all the thoughtful details that were implemented to make this a memorable trip, and it truly was! Thank you for this experience, and we eagerly anticipate visiting another one of your properties very soon, and of course, at the Gold Level.

We appreciate the time you have taken to share your memorable experiences and thank you so much for choosing to spend the special occasion here with us! We are so pleased that Fairmont Gold and all levels of your booking and stay experiences were so positive. It will be a pleasure to share the lovely comments with our team members today. We hope to welcome you back again in the future. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Randi M. Couples - Confirmed reviews ALL

The castle was amazing! The food even better and the staff superb!

Thank you for your wonderful feedback. We are delighted to hear that you found our hotel to be enjoyable, especially the service of our team including VIP concierge and Max! If we can assist you again in the future please do not hesitate to let us know. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Andrew F. Friends - Confirmed reviews ALL

The staff was great the breakfast was great and the castle was beautiful. My only suggestion would be to get better at cleaning the older wing. We noticed a beer glass that was there our entire stay that was growing mold in the lobby.....Near where you rent the skis and the meeting rooms.

We appreciate your time and honest feedback. Your public spaces observation will be addressed right away as this is certainly not our standard. We are truly sorry for the housekeeping shortfall. We do hope we will have the privilege of welcoming you again in the future. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

Everything we excellent except the food offerings in the Rundle Lounge

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you had a negative culinary experience in the Rundle Bar. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence and I will share your details with the team. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,437 reviews 9.3/10 Location
  • 2,695 reviews 7.7/10 Room
  • 3,703 reviews 9.2/10 Service
  • 28 reviews 5.4/10 WiFi
  • 1,115 reviews 8.3/10 Amenities
  • 963 reviews 5/10 Comfort
  • 930 reviews 8.8/10 Vibe
  • 361 reviews 7.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Banff