Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,745 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,745 reviews

TripAdvisor Rating  4.4/5  9,825 reviews

Certificate of excellence 2025

Continues to be a WOW

TripAdvisor rating 5.0/5

Lynsay M TripAdvisor review

We got married in Banff in 2016 and held our reception at this beautiful Castle in the mountains.. it was spectacular then and has certainly not lost its charm. We returned for our 10 year wedding anniversary and stayed in a Fairmont gold room... Would not have it any other way. The extra touches you get staying on the gold floors is so worth it. The service from every member of staff we encountered was amazing, always having time to say hello and go out of there way to make recommendations (and not just for the hotel but on the local area as well). The bars are all so different, but equally good. We just used the main pool and in the snow it was so lovely. It was a little busy but there is so much space you never really felt like it was too busy.... And it remained peaceful. The staff were always on hand lifting and changing towels, always making sure there were plenty as people were coming from outside to on. This really is our castle on the Rockies and it's a total gem. The surroundings and hotel are just wow.. but the sparkle that makes this place is the staff. We will return.

We are so pleased that you were able to return to Banff and that you had a memorable and reminiscent time. It will be a pleasure to share your review with our team today. Thank you so much for sharing. ~ Fairmont Banff Springs

Company Christmas Party was amazing at the Banff Springs!

TripAdvisor rating 5.0/5

Shelly P TripAdvisor review

Our company Christmas Party at the Fairmont Banff Springs was truly magical. The setting was breathtaking, the food and service were outstanding, and the events team made everything effortless from start to finish. Our staff are still talking about what a fantastic weekend it was. We loved it so much we will be hosting our 2026 Christmas Party at the Banff Springs. The Guest Reservations Team and our Conference Services Manager, Barb were amazing!

We are delighted that your party was amazing! It will be a pleasure to share this with Barb and our team. They will be pleased to know their efforts and service made a real impact. Thank you for sharing and wishing you all the best this holiday season. ~ Fairmont Banff Springs

Customer review rating 4.5/5

Suzy P. Couples - Confirmed reviews ALL

It’s always a pleasure to come to the castle in the mountains. We upgraded to gold for the first time in Banff and weren’t overly impressed so will stay regular next time. However, it’s always a fabulous stay with the Banff Springs.

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I am sorry to hear that you were not impressed with Fairmont Gold and I know our team there will be disappointed to hear it. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Wishing you Happy Holidays and thank you for your continued loyalty. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.0/5

Gokhan C. Business - Confirmed reviews ALL

the initial room was too small, replacement room was large but it was below ground level with no view in the Gate House which I did not enjoy.

Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you had a good experience, though we regret that the initial room did not meet your expectations and that the replacement room's location was not to your liking. I am truly sorry. I will provide your breakfast feedback to our team today for future consideration. If you might have future travel plans in mind to return to our property, please do personally let me know so that our team can better anticipate your expectations and provide a more seamless experience. Wishing you Happy Holidays. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 3.5/5

Melissa N. Business - Confirmed reviews ALL

Beautiful hotel and great service.

Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations fully due to the size of the washroom in room 712. The Fairmont Banff Springs is a unique heritage property, specifically the main building where much of our original structure has been maintained. In some cases, also, our infrastructure or architecture does not allow for large variances when we renovate and therefore we do our best to ensure a level of luxury still exists, where space may not. I am sorry you had noise from the fan and pleased we could assist you with this. We appreciate your honest feedback and thank you for your comments. Should you have future travel plans to return, please do let me know. It would be my pleasure to work with our team to allocate a room with a larger washroom for you. Wishing you Happy Holidays. Yours sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,421 reviews 9.3/10 Location
  • 2,676 reviews 7.7/10 Room
  • 3,687 reviews 9.2/10 Service
  • 27 reviews 4.5/10 WiFi
  • 1,107 reviews 8.2/10 Amenities
  • 948 reviews 5.1/10 Comfort
  • 931 reviews 8.8/10 Vibe
  • 365 reviews 7.5/10 Cleanliness

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