Planned a one night getaway for the family. Reservations team was super helpful pairing us with the perfect room type. We had a great time! Ordered in room service for the kids - food was hot and delicious. Would highly recommend!

We really enoyed our stay in a spacious Gatehouse suite. Appreciated the coffee and tea ammenities. Wonderful beds and bedding. The history of the Hotel works with the location: one of the finest on the planet!

My three daughters and I came to the Banff Springs for a spa weekend from Calgary. We had lovely rooms, perfect spa experiences and great meals.

Short but sweet. We loved being in the hotel and taking the historical tour. The concierge staff offered assistance at every turn.

All was quite good except at check-in. I typically book maximum days and then if it's less I let them know at check in. I booked from Monday - Sunday and at check in told them I would only stay until Friday. I was told I would have to pay half of the rate for the last 2 days as an early departure fee. I told the girl I was paying no such fee as the cancellation policy at the hotel was 72 hours which I was well within. She said she would talk to a manager and came back and said as a courtesy they would only charge me 1 of those days at half rate. I told her that this was not a courtesy but it was rather an insult. I then saw the manager come to the front and take 1 of the other terminals as there were about 5 other people in line. The girl helping me was uncomfortable which I understood, and she asked if I would like to speak to the manager myself. I said I would. She indicated he was busy with other guests and would be right with me. I sat down nearby and waited. The manager made eye contact with me and I thought he would finish with his guest and then talk to me, but when he was done he took the next person in line, and then he helped another. I waited about 30 minutes for him and was very upset. I finally walked up to his terminal and asked him if he had been informed that I was waiting for him. He said yes, but he was helping other guests. I explained my situation and he said there was nothing he could do. I went back the next morning and talked to another manager who helped me out and said there would be no charge and apologized for the girl explaining she was new. That may have been and I asked her to apologize to the new girl as she was clearly uncomfortable due to my frustration, but there was no reason that the manager had to make me wait so long and then say he could do nothing about it when he clearly could as he had already reduced the 2 day charge down to 1 day. The hotel is nice, but that 1 experience left a very bad taste in my mouth. It would be something I would have expected from a 2 star motel to try and do, but not from a hotel like the Banff Fairmont. It just felt like a sleazy way of trying to get me to pay more than I should have.

The Banff springs is just an experience. The hotel exudes history and is a marvel to walk around. The staff are incredibly attentive. Any reasonable request of the staff is dealt with immediately. We had an issue with our hvac unit, called downstairs to make them aware of the issue, and maintenance was there in under 5 minutes and swiftly repaired the unit.

We are very loyal customers of Fairmont and have stayed many times at Banff Springs hotel. Each stay has been very good; however, this time our stay disappointing. We were upgraded to another room based on our Platinum status; however, the room had electrical issues. Firstly, the phone could not be used because it was not even plugged in properly for use. After that, every time we had to warm up water in the kettle all the lights in the room would flicker until the kettle was turned off. These issues were brought up to the attention of the manager and resolved by sending the electrician. However, these issues should not have even occurred because all rooms should be checked to ensure they are in proper condition prior to having a guest stay in them. Another issue we encountered was with the service at The Vermillion Room. Service was extremely slow! Our breakfast sat under the light for pick up by the waitress for 20 minutes! By the time we received it, it was cold! This also was brought up to the attention of the restaurant manager and the only explanation was that they were short staffed. A guest should not have to wait to receive their food just because there is a shortage of staff. This is where Fairmont hotels should improvise and if needed request staff from other restaurants to ensure the service level provided is up to par with Fairmont name. Other restaurants in the hotel were also facing staffing challenges, but the guest did not feel them because the service level was impeccable and the staff themselves were very good! Our waitress at Castello was amazing! She had been with the hotel for years and her service and pride at her job showed it. Other restaurants and even front desk have a lot of turnover staff who are not able to provide the Fairmont service the hotel guests are used to. This is unfortunate because if service is not good, loyal customers would not want to return to the hotel. Currently we have another booking for March at Fairmont Banff Springs but now am debating if we should even proceed with the reservation because of the disappointing service received. I hope Fairmont fixes their service level at this hotel and other hotels where there is high turnover or younger staff members, because these well known properties have a standard to live up to that us customers are used to.

Your hotel was beautiful! Our stay was the cherry on top of this amazing trip and I cannot wait to return. The staff were pleasant and professional. We especially loved the heated outside pool experience! The only thing we found odd was that the Stoc cafe would ask for our vaccine cards every morning. I understand that we are in a pandemic but it seemed like an unnecessarily redundant procedure given that we had to provide our proof of vaccination to check into the hotel. With the location of the Fairmont, I would not think that the cafe gets many visitors who are not actually staying at the hotel. It was especially odd that it was requested even if I was grabbing a pastry and Red Bull to go while wearing a mask. If this process is in place for a reason that is not obvious to me, I would have preferred a wearable instead, such as a wristband so that we can at least present it more efficiently.

We’ve been coming to Banff Springs on a family vacation for over 6 years now. It was disappointing to see the shops close so early, no skating rink, and the service in the Gold lounge was beyond slow. It was a frustrating stay

Well … hmmm what to say. Been coming here for almost 18 years since our honeymoon, and been coming ever since. Amazing view from our room best we’ve ever had … please keep giving us rooms like this .. Service over the years has always been excellent even during the pandemic .. not felt an ounce of concern with it.. very professional, very clean, very safe. If there was one thing to complain is we couldn’t stay longer lol .. love every moment that we have there.. we feel special we feel relaxed.. Thanks again .. we look forward to every journey we have there..

The hotel should be proud of its very professional and friendly service teams, which we experienced everywhere. We had a great time with wonderful meals in both 1888 ChopHouse and The Vermillion Room.

We had the most magical stay in Banff at the Fairmont. It is such a beautiful view with an amazing staff. The building is full of character and charm and is so fun to explore. A must stay if you are in Banff.

2 nights in Banff. Really enjoyed the spa and the overall ambience and experience of this majestic hotel.