Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,741 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,741 reviews

TripAdvisor Rating  4.4/5  9,823 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Jeff R. Couples - Confirmed reviews ALL

Everyone was accommodating at every corner. We worked through a room change and 1888 Chop House reservation with ease. Looking forward to booking in 2026. Thank you.

Thank you sincerely for taking the time to share your feedback. We are pleased to hear that our teams were able to assist you efficiently. It is wonderful to know that our staff all contributed to a positive and seamless experience. We greatly appreciate your kind words and your continued loyalty to our resort. We look forward to welcoming you back in 2026 and providing another exceptional stay. Warm regards, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Tammy C. Business - Confirmed reviews ALL

Everything from booking to check out was the way it should be. Food was excellent and every staff member we encountered was super helpful and pleasant. Great job everyone!

Thank you very much for sharing this wonderful feedback. We are delighted to hear that your experience, from booking through to check-out, was seamless and that you enjoyed the quality of our food. It is especially rewarding to know that every colleague you encountered was helpful and pleasant—your kind words will certainly be shared with our team. Thank you again for recognizing their efforts. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Crystal M. Business - Confirmed reviews ALL

Everyone went above and beyond to make our stay magical, th am you. The improves to the hotel were noticed right away. Impressed!

Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made your experience special and that you appreciated the new renovations and improvements to our hotel. We look forward to welcoming you back for another fabulous stay in the future. Happy Holidays. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Kathleen O. Families - Confirmed reviews ALL

Exceptional experience all around. From check in to check out, the staff is extraordinary. All are incredibly service oriented( and many are above and beyond), several staff members recalled us from the year before, an extraordinary feat as there are many guests that visit the castle. Restaurants are amazing, rooms outstanding. Santa has a quick wit and genuine. We upgraded to Gold and that privilege elevated the experience and raised the bar. Our family would rate it as our top choice in Canada.

Thank you for sharing your delightful experience with us. We are thrilled to hear that your Christmas weekend at Fairmont Banff Springs was exceptional and that our staff, and Santa, contributed significantly to your memorable stay. It is heartwarming to know that our team made a lasting impression by recalling your visit from the previous year! We will try to get your message up to the North Pole as well. We are pleased that you enjoyed Fairmont Gold and dining experiences. We look forward to welcoming you and your family back for another unforgettable stay at our castle. Happy Holidays! Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.0/5

Ed R. Families - Confirmed reviews ALL

We had a room that was extremely comfortable: we loved the bed, the pillows, the quietness at night, the darkness of the room and the brand of products for shampoo, conditioner, etc. We also appreciated most of the food and service at the restaurants on property .

Thank you for taking the time to share such a detailed and thoughtful review. While we are pleased to know that aspects of your stay—including the comfort of your guestroom and the quality of our dining offerings—were enjoyable, we are deeply concerned to learn of the service issues you and your daughter experienced. Please accept our sincere apologies that your visit did not reflect the standards of care and professionalism we are committed to providing. We truly appreciate the feedback you have shared and the opportunity to follow up with you personally. A member of our team will be in touch with you directly. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,421 reviews 9.3/10 Location
  • 2,676 reviews 7.7/10 Room
  • 3,687 reviews 9.2/10 Service
  • 27 reviews 4.5/10 WiFi
  • 1,107 reviews 8.2/10 Amenities
  • 948 reviews 5.1/10 Comfort
  • 931 reviews 8.8/10 Vibe
  • 365 reviews 7.5/10 Cleanliness

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