Fairmont Banff Springs 4 stars

Customer review rating 4.6/5 15,833 reviews

ALLSAFE approved hotel

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Fairmont Banff Springs
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE

  • Award-winning Willow Stream Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading p ool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set be tween river and mountains

  • Pet-friendly hotel with amenities such as beds , bowls and treats

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Boat excursions (Nearby)Paying
  • Other sports activities
  • SkiingPaying
Catering
  • 9 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Congresses/conventions
Information message

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 banff
canada

Tel: +14037622211

Fax: (+1)4037625755

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS :51.167179, -115.565877

Our accommodation(s)

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Fairmont King

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View King

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe King

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen Queen

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View King

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse View King

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View King

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Twin

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Fairmont View Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Queen ADA

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Queen/Queen

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Dbl/Dbl

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse King

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Queen/Queen

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Studio View King

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold Queen/Queen

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View Dbl/Dbl

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View 2Queen

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE VERMILLION ROOM

Type of cuisine: French

Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.

STOCK FOOD & DRINK

Type of cuisine: Cafe

STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,

1888 CHOP HOUSE

Type of cuisine: Gourmet

An unforgettable experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sun

GRAPES

Type of cuisine: Bistro

Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALDHAUS RESTAURANT

Type of cuisine: Thematic cuisine

Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage. 

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASTELLO ITALIANA

Type of cuisine: Italian

From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Italiano will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROCKY MOUNTAIN AFTERNOON TEA

Type of cuisine: Gourmet

Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOOKOUT PATIO

Type of cuisine: International

Join the fiesta down at the Lookout Patio! With stunning views of the Bow Valley and authentic Mexican fare, join us for some amazing margaritas and tasty tacos! Opened seasonally.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STANLEY SMOKEHOUSE

Type of cuisine: Barbecue

With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2020.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUNDLE BAR

Non contractual photo

Rundle Bar is the perfect place to sit back, relax and enjoy Banff's best mountain views while sipping on a hand-crafted cocktail.

RAMSAY LOUNGE

Non contractual photo

This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!

WALDHAUS PUB

Non contractual photo

Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers. 

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

15,833 reviews

Beautiful facility

Customer review rating 3.5/5

Allan A. Couples - 01/03/2021 Confirmed reviews ALL

Due to COVID some amenities are not able to be used, restaurants are not open all the time giving limited times or places to eat. Overall experience was fantastic

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We look forward to the future when we can again provide all of our amazing amenities indoors to our guests. In the meanwhile, our Resort Activities team is working hard on outdoor activities. I noticed that you expressed a concern with the room on departure. I will follow up with our engineering team and ensure this has been addressed and I do apologize for any inconvenience. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Missed the pool and bowling

Customer review rating 4.5/5

Uriel C. Families - 01/03/2021 Confirmed reviews ALL

We had a great time at the hotel. Happy with all the caution on social distance, mask use and even taking the temperature on wrist each time you get in. It wasn't as before but are the circumstances not the hotel quality which is great.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We miss the pools and bowling too! We are looking forward to the time when it is safe to reopen these amazing amenities for our guests and we appreciate your patience! Thank you again for sharing your experience, and we hope that should your travels bring you back to Banff that the Fairmont Banff Springs will be your hotel of choice. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great Stay!

Customer review rating 5.0/5

Anonymous Couples - 01/03/2021 Confirmed reviews ALL

Notwithstanding the restrictions due to Covid , the hotel made our stay very enjoyable and relaxing. The service was outstanding.

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are delighted to read that you had an enjoyable and relaxing stay despite the COVID-19 restrictions. Your compliments on our service is very much appreciated and has been shared with the team. Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Beautiful Hotel, Amazing Staff

Customer review rating 5.0/5

Jade Couples - 01/03/2021 Confirmed reviews ALL

Cannot stress enough how great the staff are, also found being able to text message our concierge was a nice feature.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services, such as Kipsu text messaging. We are so happy that you found this to be very convenient. If your travels should bring you back to Banff, we hope you would stay with us again on Fairmont Gold and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great suite, awesome stay

Customer review rating 4.5/5

Anonymous Families - 28/02/2021 Confirmed reviews ALL

Although some amenities were closed due to Covid, everything was well in order and the service was impeccable as always. Everything you come to expect when staying at the Fairmont.

Thank you for your positive review on Trust You. We are happy that you enjoyed your room and felt well cared for. Have an outstanding day! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Wowzers

Customer review rating 4.5/5

Chad M. Couples - 28/02/2021 Confirmed reviews ALL

We celebrated our 15th anniversary at the Banff Springs this weekend. We have never stayed here before. What an experience it is to be treated like royalty. From the moment we pulled up and were helped by the valet team, through the check-in staff, concierge and everyone at all the lounges, restaurants etc. A weekend we will remember for a long time. It’s not an inexpensive weekend. But if you can make it work, you will not be disappointed! We stayed in a standard Fairmont View Room. It’s not huge. But it had all the amenities one would expect at a 5 star resort. Thanks to Sarah, Carmen, Jeff, Molly and all the others who assisted us and even provided a small cake for my wife’s birthday. Above and beyond the moon. We Will Be Back! Soon!

Thank you very much for choosing our hotel for your 15th wedding anniversary. We are so happy to hear that your stay was so memorable. Your compliments on our service is very much appreciated as our staff take great pride in helping our guests celebrate their special occasions. I had the pleasure of sharing your compliments with the entire team at the Castle. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great stay

Customer review rating 5.0/5

Wendy Friends - 28/02/2021 Confirmed reviews ALL

Very friendly and attentive staff, very clean, love this hotel!

Thank you very much for choosing to stay with us at the Fairmont Banff Springs. We are delighted to hear that you enjoyed your stay and appreciate your compliments on our service and cleanliness. It is certainly my pleasure to share your feedback with the entire team. Thank you for sharing your experience. We do hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Amazing mini vacation for our engagement!!

Customer review rating 5.0/5

Julie Couples - 28/02/2021 Confirmed reviews ALL

All of the staff at the Fairmont go above and beyond to make your stay perfect, we got engaged this trip to banff and couldn’t have felt more special! Thank you for an amazing vacation and memories we will cherish forever!!

Congratulations on your engagement. We wish you many more happy years together! Thank you for recognizing some of our employees in the restaurants and bars. They will appreciate this kind feedback. If we can assist you further do not hesitate to let us know and of course if you would be interested in wedding information for our property we would be delighted to send it! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Good escape

Customer review rating 5.0/5

Priscilla C. Solo - 28/02/2021 Confirmed reviews ALL

Celebrated my birthday, hadn’t stayed at the Banff Springs before. Covid made travelling internationally impossible so I took the opportunity to stay in the province and experience Banff Springs

We are truly honoured that you chose our hotel for your birthday celebration and delighted to read that you enjoyed your stay. Thank you for recognizing Sarah from our Royal Service team for being a special contributor for your stay. It is my pleasure to share your compliments with her. The safety of our guests is our highest priority and I am so sorry to hear that you concerned with in person dining. We appreciate you sharing your feedback with us and I would like to assure you that we are following up to ensure we are strictly enforcing our ALLSAFE protocols. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great views, location amazing. Extremely helpful staff especially Delamey in reception and Joseph at the main door

Customer review rating 5.0/5

Teresa H. Couples - 28/02/2021 Confirmed reviews ALL

From the moment we pulled up to the main entrance to the last goodbye. Every member of staff was friendly and helpful. The food was amazing and our room had a great view. I would highly recommend the hotel to our local and overseas family and friends

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is so nice of you to mention some of our employees by name. We will definitely share your feedback with them. Thank you for recommending us to others. This means a lot! Stay well, and we hope to see you again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Enjoyable stay.

Customer review rating 4.5/5

M O. Couples - 28/02/2021 Confirmed reviews ALL

We always enjoy staying at the Banff Springs and due to COVID this was our first trip away from home in a year, so it was nice to be able to stay at this hotel.

We are honored to have been your first getaway from home and are pleased you felt safe in our care. Thank you so much for sharing your feedback. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Little Getaway

Customer review rating 3.5/5

Stephanie Couples - 28/02/2021 Confirmed reviews ALL

We stayed one night just as a getaway from our usual life (and kids) in Calgary. We checked in, had dinner, slept in, and hoped to have breakfast. The room was ok. Definitely not worth the price. The bathroom was freezing cold. The door swung open by itself, towards the toilet, if you didn't shut it all the way. The food was good (Walhaus pub) but expensive and we were unable to get a breakfast reservation.

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. A hotel representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs

Not as expected

Customer review rating 3.0/5

Gaurav S. Couples - 27/02/2021 Confirmed reviews ALL

I’m little disappointed, as it’s my first anniversary that’s I booked the suit at Fairmount for a great Memory & beautiful experience , but the room temp control was so annoying the heating system, whole night it was making very loud sound & believe me it was very irritating. My wife could not sleep whole night , basically it ruined all our stay at Fairmount. Personally I expected better hospitality, that heating thermometer sound was very Loud & makes us very uncomfortable at night . After this incident, I don’t think I will come back ever & stay at Fairmount Banff or recommend to anyone . I already complaint about this incident at check out reception, Mr Nanda was very good , he gives us 10% discount , but believe me that’s nothing , you come to Banff Fairmount with some level of expectation & to feel the greatness to say in Rockies.

Outside was nice, room was typical of any hotel.

Customer review rating 3.0/5

Jeremy C. Couples - 27/02/2021 Confirmed reviews ALL

The setting is beautiful, the outside and lobby of the hotel are amazing but the room was the same as any other hotel and the bathroom was very small.

Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations fully due to the size of the guestroom and indoor parking options for your vehicle. Your feedback has been shared with our Executive Committee. The Fairmont Banff Springs is a unique property. As a UNESCO World Heritage site, much of our original structure has been maintained and as caretakers of this property, we always keep our heritage in mind. In some cases, also, our infrastructure or architecture does not allow for large variances when we renovate and therefore we do our best to ensure a level of luxury still exists, where space may not. We appreciate your honest feedback and thank you for your comments. Yours sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Many disappointments

Customer review rating 3.0/5

Anonymous Couples - 27/02/2021 Confirmed reviews ALL

Construction directly above room. Upon arrival we were told we would definitely not be disturbed. My husband just had a kidney removed and other kidney has cancer -needed rest. Jack hammering from 10 am to 5 pm After a long arduous year - we arrived to celebrate our commitment to each other and celebrate life . Unknown to me, my husband had phoned and requested something nice in our room upon our arrival. Lady at booking assured him the hotel would look after it. Nothing upon arrival. Sad!! (Friends of ours arrived to wine/dessert when celebrating a birthday) Request intimated seating when booked for dinner - seated next to wedding party. It was very loud and we felt we were intruding on their privacy. We spoke to server - offered us a table directly in front of entrance. I just wanted to cry because of the disappointment in my husbands eyes. Wedding party apologized to us - we encouraged them to have fun and enjoy life. One steak cold - butter would not even melt on it. I did not complain as I just could not further ruin our “intimate evening of life celebration” the following morning I informed a concierge of our disappointment- when we arrived for canapés around 5 pm. I inquired and she said she was busy all day and didn’t have a chance to check her emails. No follow up until 2-3 pm following day. Mediocre compensation.

Thank you for taking the time to tell us about your experience at the Fairmont Banff Springs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. A member of our Fairmont Gold team is trying to connect, and we hope they can reach you soon to further discuss your stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Absolutely amazing!

Customer review rating 5.0/5

Robyn Couples - 27/02/2021 Confirmed reviews ALL

We had the best experience from the moment we pulled. We stayed on the Gold floor and really enjoyed the lounge. The service was excellent. We really enjoyed the afternoon appetizers/ desert and breakfast. Our room had a great mountain view. Our only regret is that we did stay longer.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services on Fairmont Gold. We are so happy that you loved your time there and wished you had stayed longer! Thank you for the gift of your feedback. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.0/5

Dontae Couples - 26/02/2021 Confirmed reviews ALL

We had a great stay, the fairmont banff springs was a beautiful hotel with friendly and helpful staff. We felt our room could have been cleaner though, we found strands of hair on the pillows after checking into our room and the hotel smelled a little dingy and dirty.

Thank you for taking the time to tell us about your experience at the Fairmont Banff Springs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that cleanliness in a top priority and we will inspect this room asap. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have plans to return in the near future I would sincerely appreciate contact in advance. It would be my pleasure to ensure a more seamless stay for you. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great service

Customer review rating 5.0/5

Nick Couples - 26/02/2021 Confirmed reviews ALL

Wonderful staff. Everyone was top notch. The hotel and views were both amazing

Thank you very much for choosing to stay with us. We are delighted to read that you enjoyed your stand appreciate your compliments on our service and Hotel. It is my pleasure to share your comments with the entire team at the Castle. Thank you for sharing your experience. We hope that we will have the pleasure of welcoming you back to the Fairmont Banff Springs soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great, relaxing place

Customer review rating 5.0/5

Jarret Couples - 26/02/2021 Confirmed reviews ALL

Stay only for one night as a great get-away from the city. Everything was wonderful from the staff to the room. The Vermillion Room was always a great place for a nice dinner, beat steak I ever had!

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are delighted to read that you had and enjoyable and relaxing stay with us. What a nice compliment for our culinary team in the Vermillion Room, thank you!! I will be sure to share this with them. Thank you very much for choosing our Hotel for your get-away. We hope that we will have the pleasure of welcoming you back soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Elegant and Cozy Mountain Castle Getaway

Customer review rating 5.0/5

Joel S. Couples - 25/02/2021 Confirmed reviews ALL

Gold service floor staff in particular were great. Stayed near hotel mostly and visited all restaurants. Anniversary. Will be back

Thank you very much for choosing to celebrate your anniversary with us at the Fairmont Banff Springs. We are thrilled to see that you enjoyed your stay on Fairmont Gold and that you were able to visit all our restaurants during your stay. Your compliments on our service are very much appreciated. Thank you for recognizing the outstanding service that you received from Shane Collins on Fairmont Gold. It is certainly my pleasure to share your compliments with Hark Hura, Fairmont Gold Manager so that he can recognize Shane and his team appropriately. The safety of our guests and our team is our highest priority and your feedback on our team leading by example and our protocols is very much appreciated. Thank you for sharing your experience. We look forward to welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Our most recent 20 reviews