Fairmont Banff Springs 4 stars

It was amazing. From the moment we walked in when they gave the kids Tiara's and Crowns! The scavenger hunt was amazing and everything felt so so clean!

Rooms dirty Bed sheets were not changed

We were originally unsure about staying in a hotel during the Covid pandemic. This hotel has implemented proper procedures while still maintaining a high level of service. All staff competently explained the procedures to be followed, all while making you feel comfortable with your stay.

Every part of the experience was excellent and memorable. It was exactly what I wanted it to be.

We very much enjoyed our stay at the Fairmont Banff Springs Hotel. Our turret room was very comfortable and well appointed. All employees were friendly and helpful. We couldn’t have asked for more.

The hotel was very empty but the beautiful grounds, hotel and some winter amenities provided enough for our family to do while we relaxed in the mountains.

I was disappointed initially after being shown to our room and discovering there was a screwdriver and what appeared to be a used toilet paper roll on the ground in the bathroom. Particularly during COVID times, it made me concerned about who was in our room and was it sanitized properly. My boyfriend is immunocompromised, so this was especially concerning to us. I did phone down to reception and the staff were excellent and responded quickly by offering us a larger room on a higher floor. We ordered room service, and the food was excellent, however we were disappointed because we had ordered an appetizer in addition to our meals - and when the food arrived there was just the one dish on the table so we assumed the rest of our food would be following later. We then waited quite a while before discovering that our food was in a heated cabinet below the table. This made perfect sense of course but I wish the staff had alerted us to this so that we were not waiting as long as we did. Overall we did enjoy our stay, however for the price we paid I'm not sure if I would stay again or if I would recommend it to a friend.

We love the Banff Springs and were extremely sad to have cancelled our Christmas stay. However, it just didn't make sense for us to pay a premium over Christmas after the pool, restaurant and all activities were closed due to the new COVID government regulations. As our room was non-refundable the resort offered us a credit, which we decided to use a portion of last weekend. Our one-night stay was the perfect mountain escape we were craving. We went to Lake Louise to skate before check-in, and the spend the afternoon and following morning at the hotel. It felt like we had the property to ourselves. Our frenchie had a blast exploring inside and out, and our daughter loved skating and roasting marshmallows ($12 for s'mores kit) over the outdoor firepit (complimentary hour long private bookings). The Fairmont also offers complinetary fat tire bike rentals (an hour), but we didn't have time. In-room dining was fantastic. We ordered mussels, steak tartar, kids pasta and charcuterie (the only dish I didn't feel was worth the price). Service as always was great - and all of the staff were super friendly and helpful - going out of their way to ensure we were enjoying our time given the amenity restrictions. We felt super safe - and social distancing was effortless. If you're skiing I'd say two nights would be great, but for us a 24-hour getaway is all that was needed. I can't wait to return once everything has opened back up. Thanks for an amazing stay and to all the staff and management who are working so hard during this very unfortunate time.

When we had issues the front desk staff handled the issues with dedication and went beyond my expectations

It was a very great visit and trip. Staff was very helpful. The guided walks were great.

As usual, we felt very welcome at the hotel. The customer service was excellent, at all points of contact. The gentlemen working the front door were especially nice to us and our dog (they even called her by name - Pepper - and were happy to see her every time).

Despite Covid restrictions during December 2020, the staff at Fairmont Banff Springs made our stay very special. They were very accommodating and gave us a complimentary upgrade since our booking, through a different company called "Hotelvalues," was a disaster. Our stay was nothing less than magical with the Castle-like presence of the historic hotel backed by majestic mountains. The Christmas decorations were very beautiful and enchanting. Memories to last my daughter and I a lifetime.

I was very hesitant on keeping our reservation, due to the restaurants, spa and amenities being closed due to COVID-19. I was happy that we decided to go anyways. The staff were amazing and the mental break for a few days was very welcoming.

The entire team is above all and will do whatever it takes to make your experience simply perfect.

Really interesting experience being at the hotel with such little traffic there, it felt as if we had the place to ourselves. Bad for business and the staff but an unforgettable experience for my partner and I. Will love coming back during a warmer month when the pandemic is over to see the contrast. Amazing service from all staff we encountered.