Fairmont Banff Springs 4 stars

We celebrated our 15th anniversary at the Banff Springs this weekend. We have never stayed here before. What an experience it is to be treated like royalty. From the moment we pulled up and were helped by the valet team, through the check-in staff, concierge and everyone at all the lounges, restaurants etc. A weekend we will remember for a long time. It’s not an inexpensive weekend. But if you can make it work, you will not be disappointed! We stayed in a standard Fairmont View Room. It’s not huge. But it had all the amenities one would expect at a 5 star resort. Thanks to Sarah, Carmen, Jeff, Molly and all the others who assisted us and even provided a small cake for my wife’s birthday. Above and beyond the moon. We Will Be Back! Soon!

Very friendly and attentive staff, very clean, love this hotel!

All of the staff at the Fairmont go above and beyond to make your stay perfect, we got engaged this trip to banff and couldn’t have felt more special! Thank you for an amazing vacation and memories we will cherish forever!!

Celebrated my birthday, hadn’t stayed at the Banff Springs before. Covid made travelling internationally impossible so I took the opportunity to stay in the province and experience Banff Springs

From the moment we pulled up to the main entrance to the last goodbye. Every member of staff was friendly and helpful. The food was amazing and our room had a great view. I would highly recommend the hotel to our local and overseas family and friends

We always enjoy staying at the Banff Springs and due to COVID this was our first trip away from home in a year, so it was nice to be able to stay at this hotel.

We stayed one night just as a getaway from our usual life (and kids) in Calgary. We checked in, had dinner, slept in, and hoped to have breakfast. The room was ok. Definitely not worth the price. The bathroom was freezing cold. The door swung open by itself, towards the toilet, if you didn't shut it all the way. The food was good (Walhaus pub) but expensive and we were unable to get a breakfast reservation.

I’m little disappointed, as it’s my first anniversary that’s I booked the suit at Fairmount for a great Memory & beautiful experience , but the room temp control was so annoying the heating system, whole night it was making very loud sound & believe me it was very irritating. My wife could not sleep whole night , basically it ruined all our stay at Fairmount. Personally I expected better hospitality, that heating thermometer sound was very Loud & makes us very uncomfortable at night . After this incident, I don’t think I will come back ever & stay at Fairmount Banff or recommend to anyone . I already complaint about this incident at check out reception, Mr Nanda was very good , he gives us 10% discount , but believe me that’s nothing , you come to Banff Fairmount with some level of expectation & to feel the greatness to say in Rockies.

The setting is beautiful, the outside and lobby of the hotel are amazing but the room was the same as any other hotel and the bathroom was very small.

Construction directly above room. Upon arrival we were told we would definitely not be disturbed. My husband just had a kidney removed and other kidney has cancer -needed rest. Jack hammering from 10 am to 5 pm After a long arduous year - we arrived to celebrate our commitment to each other and celebrate life . Unknown to me, my husband had phoned and requested something nice in our room upon our arrival. Lady at booking assured him the hotel would look after it. Nothing upon arrival. Sad!! (Friends of ours arrived to wine/dessert when celebrating a birthday) Request intimated seating when booked for dinner - seated next to wedding party. It was very loud and we felt we were intruding on their privacy. We spoke to server - offered us a table directly in front of entrance. I just wanted to cry because of the disappointment in my husbands eyes. Wedding party apologized to us - we encouraged them to have fun and enjoy life. One steak cold - butter would not even melt on it. I did not complain as I just could not further ruin our “intimate evening of life celebration” the following morning I informed a concierge of our disappointment- when we arrived for canapés around 5 pm. I inquired and she said she was busy all day and didn’t have a chance to check her emails. No follow up until 2-3 pm following day. Mediocre compensation.

We had the best experience from the moment we pulled. We stayed on the Gold floor and really enjoyed the lounge. The service was excellent. We really enjoyed the afternoon appetizers/ desert and breakfast. Our room had a great mountain view. Our only regret is that we did stay longer.

We had a great stay, the fairmont banff springs was a beautiful hotel with friendly and helpful staff. We felt our room could have been cleaner though, we found strands of hair on the pillows after checking into our room and the hotel smelled a little dingy and dirty.

Wonderful staff. Everyone was top notch. The hotel and views were both amazing

Stay only for one night as a great get-away from the city. Everything was wonderful from the staff to the room. The Vermillion Room was always a great place for a nice dinner, beat steak I ever had!

Gold service floor staff in particular were great. Stayed near hotel mostly and visited all restaurants. Anniversary. Will be back