Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,744 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,744 reviews

TripAdvisor Rating  4.4/5  9,825 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Peter J. Couples - Confirmed reviews ALL

My husband and I always like to kick off the Christmas season by treating ourselves to a get away at the Banff Springs Hotel. Everything about the hotel is magical and we feel so welcomed, including our dog, by all the staff. Thank you Banff Springs for making our stay absolutely perfect.

Thank you for your kind words regarding your recent stay at Fairmont Banff Springs and thank you for returning! We are delighted to hear that you both enjoyed the magical atmosphere and felt warmly welcomed by our team, including your pet!. It is our pleasure to create memorable experiences for our guests, and we appreciate your continued loyalty during the Christmas season. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 3.5/5

Sean M. Families - Confirmed reviews ALL

The hotel staff in every area are very friendly and helpful. The club-level room was spacious.

Dear Ms. M., Thank you for taking the time to share such thoughtful and candid feedback following your recent stay. I am pleased to hear that our team, particularly our valet colleagues, left a positive impression, and that you enjoyed the spaciousness of your Fairmont Gold accommodation. That said, I am truly sorry that several aspects of your experience did not reflect the elevated standards we strive to uphold, particularly within the Fairmont Gold Lounge, breakfast offerings, and spa experience. Your comments regarding lounge etiquette, atmosphere during peak times, and overall upkeep have been taken very seriously and have been shared with our teams for immediate attention. Regarding your spa visit, a member of our Spa team will be reaching out to you directly to discuss your experience in more detail. We genuinely value your loyalty and feedback, and I would welcome the opportunity to connect with you personally to ensure your next visit is both seamless and exceptional. Warm regards, Yuvraj Rajput Fairmont Gold Manager Fairmont Banff Springs

Customer review rating 5.0/5

Gwendolyn A. Couples - Confirmed reviews ALL

The renovations are very well appointed and in all the right places. We really enjoyed our time in the castle. There is so much to see and do.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the renovations and enjoyed your time at our property. Our team will be delighted to hear it. Wishing you a lovely holiday season ahead. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Mark E. R. Couples - Confirmed reviews ALL

The most beautiful hotel and setting, perfect service!

Thank you for your kind words regarding your recent stay and our team. It is truly appreciated and we hope to welcome you back again in the future. Best wishes for a lovely season ahead. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Matt C. Families - Confirmed reviews ALL

We just spent 6 days at the Fairmont. It was the most perfect experience..I have done plenty of travelling and never stayed in a hotel better. Don at the concierge made sure our kids had the best time on the Christmas hunts and we all loved all of the extras that the hotel provides.

Thank you for sharing your wonderful feedback regarding your recent stay with your family at Fairmont Banff Springs. We are delighted to hear that you had a truly memorable time and that Don contributed to your family's enjoyment. It will be a pleasure to let him know and we wish you a lovely holiday season. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,422 reviews 9.3/10 Location
  • 2,674 reviews 7.7/10 Room
  • 3,674 reviews 9.2/10 Service
  • 27 reviews 4.5/10 WiFi
  • 1,101 reviews 8.2/10 Amenities
  • 949 reviews 5.1/10 Comfort
  • 919 reviews 8.8/10 Vibe
  • 363 reviews 7.4/10 Cleanliness

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