Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.6/5 19,129 reviews

ALLSAFE approved hotel

Information message

Fairmont Banff Springs
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+ 25 Services

Hotel extras

  • Labeled ALLSAFE

  • Award-winning Willow Stream Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 banff
canada

Fax: (+1)4037625755

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS:51.167179, -115.565877

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Fairmont Banff Springs offers superbly appointed accommodations and attentive personalized service. From rooms in quiet corners of the Castle with amazing Bow Valley views to spacious suites with sweeping vistas of the mountains, the perfect room awaits. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

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ALL Rating 4.6/5

19,129 reviews

Very beautiful property but the room was too small.

Customer review rating 2.5/5

Jorge R. G. Couples - 19/01/2022 Confirmed reviews ALL

I was not happy with the size of our room. The bathroom was very small and your online materials did not properly reflect the size of the room.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. While we are pleased to hear that you found our service to be friendly and helpful, I would like to sincerely apologize for your disappointment with the size of your room. We appreciate your feedback on the wording of our website room descriptions as well as the ease of moving through our website. Please be assured that I have shared this with our Director of Rooms as well as our Director of Sales & Marketing. Thank you again for sharing your valuable feedback. We do hope that we will have the opportunity to welcome you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Customer review rating 3.5/5

Anonymous Friends - 19/01/2022 Confirmed reviews ALL

Great hospitality! Time to improve the food service.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. While we are pleased to hear that you enjoyed our service, I would like to sincerely apologize for your disappointment with food service. In addition, I am so sorry that the inclusions of our resort fee were not clear. Please be assured that your comments were shared with our Executive Chef, Director of Food & Beverage as well as our Director of Rooms for their review and follow up. We also appreciate you letting us know during your stay about the missing chair in your guestroom and apologize for the disappointment and inconvenience this caused you. Thank you again for sharing your invaluable feedback as it certainly assists us to improve. We hope that we will have the opportunity to welcome you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Never disappoints!!

Customer review rating 5.0/5

Russ P. Business - 19/01/2022 Confirmed reviews ALL

5 star all the way!!

Thank you for the great review of our hotel! We are so glad to hear that you had another great stay with us and looking forward to welcoming you back to the Castle on your next stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great stay!

Customer review rating 5.0/5

Stacey T. Families - 18/01/2022 Confirmed reviews ALL

We stayed a couple of nights as a family get away and treat for our son’s 18th birthday and it was fabulous. First class service the moment we walked in. Love the hotel and services.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We are happy that the birthday celebrations were memorable! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Nice location, quiet stay

Customer review rating 5.0/5

Anonymous Solo - 18/01/2022 Confirmed reviews ALL

This stay was much more in keeping with what I had expected with my previous stay. As always, the staff at the hotel were great, but what was different about this stay was that my room was quiet from most outside noise with an extra separation between my sleeping space and the hallway door.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are very pleased to see that you enjoyed your stay on Fairmont Gold especially the quietness of your guestroom. It is always so nice to receive such positive feedback on our service. I had the great pleasure of sharing your compliments with the team. Thank you again for sharing your experience. We look forward to welcoming you back to the Castle in the Rockies on your next stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great stay

Customer review rating 5.0/5

Spencer Families - 18/01/2022 Confirmed reviews ALL

Planned a one night getaway for the family. Reservations team was super helpful pairing us with the perfect room type. We had a great time! Ordered in room service for the kids - food was hot and delicious. Would highly recommend!

We very much appreciate your comments regarding your family's stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback for our In Room Dining team and we have shared your comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beautiful Banff Springs

Customer review rating 4.5/5

Gina P. Families - 18/01/2022 Confirmed reviews ALL

We really enoyed our stay in a spacious Gatehouse suite. Appreciated the coffee and tea ammenities. Wonderful beds and bedding. The history of the Hotel works with the location: one of the finest on the planet!

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services, including menu variety. I will share your suggestions with our Executive Chef. Thank you! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Perfect post-Christmas getaway

Customer review rating 5.0/5

Eh Families - 18/01/2022 Confirmed reviews ALL

My three daughters and I came to the Banff Springs for a spa weekend from Calgary. We had lovely rooms, perfect spa experiences and great meals.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback and we are happy to hear you had a nice time away with family. I see that you were looking for more menu items for breakfast. May I ask what you would have liked to have seen and I will share it with our Chef as we will be reviewing menus very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great stay

Customer review rating 4.5/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Short but sweet. We loved being in the hotel and taking the historical tour. The concierge staff offered assistance at every turn.

Thank you for the great review of our hotel! We are glad that you enjoyed; especially our Hotel Tour. We also appreciate your kind words for our Concierge team as well as Anastasia, Josh, and Rebecca. It was my absolute pleasure to pass them along. In addition, I would like to thank you for your feedback on our website. I have shared this with our Director of Sales & Marketing for his review. Thank you again for sharing your experience. We hope that we will have an opportunity to welcome you back soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Served its purpose

Customer review rating 3.5/5

Myron Business - 18/01/2022 Confirmed reviews ALL

All was quite good except at check-in. I typically book maximum days and then if it's less I let them know at check in. I booked from Monday - Sunday and at check in told them I would only stay until Friday. I was told I would have to pay half of the rate for the last 2 days as an early departure fee. I told the girl I was paying no such fee as the cancellation policy at the hotel was 72 hours which I was well within. She said she would talk to a manager and came back and said as a courtesy they would only charge me 1 of those days at half rate. I told her that this was not a courtesy but it was rather an insult. I then saw the manager come to the front and take 1 of the other terminals as there were about 5 other people in line. The girl helping me was uncomfortable which I understood, and she asked if I would like to speak to the manager myself. I said I would. She indicated he was busy with other guests and would be right with me. I sat down nearby and waited. The manager made eye contact with me and I thought he would finish with his guest and then talk to me, but when he was done he took the next person in line, and then he helped another. I waited about 30 minutes for him and was very upset. I finally walked up to his terminal and asked him if he had been informed that I was waiting for him. He said yes, but he was helping other guests. I explained my situation and he said there was nothing he could do. I went back the next morning and talked to another manager who helped me out and said there would be no charge and apologized for the girl explaining she was new. That may have been and I asked her to apologize to the new girl as she was clearly uncomfortable due to my frustration, but there was no reason that the manager had to make me wait so long and then say he could do nothing about it when he clearly could as he had already reduced the 2 day charge down to 1 day. The hotel is nice, but that 1 experience left a very bad taste in my mouth. It would be something I would have expected from a 2 star motel to try and do, but not from a hotel like the Banff Fairmont. It just felt like a sleazy way of trying to get me to pay more than I should have.

The castle in the Rockies!

Customer review rating 5.0/5

Keith Couples - 18/01/2022 Confirmed reviews ALL

The Banff springs is just an experience. The hotel exudes history and is a marvel to walk around. The staff are incredibly attentive. Any reasonable request of the staff is dealt with immediately. We had an issue with our hvac unit, called downstairs to make them aware of the issue, and maintenance was there in under 5 minutes and swiftly repaired the unit.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. I am sorry that you did have an HVAC concern but happy to see it was resolved in a timely manner. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

A bit disappointing

Customer review rating 2.5/5

Sunny B. Families - 18/01/2022 Confirmed reviews ALL

We are very loyal customers of Fairmont and have stayed many times at Banff Springs hotel. Each stay has been very good; however, this time our stay disappointing. We were upgraded to another room based on our Platinum status; however, the room had electrical issues. Firstly, the phone could not be used because it was not even plugged in properly for use. After that, every time we had to warm up water in the kettle all the lights in the room would flicker until the kettle was turned off. These issues were brought up to the attention of the manager and resolved by sending the electrician. However, these issues should not have even occurred because all rooms should be checked to ensure they are in proper condition prior to having a guest stay in them. Another issue we encountered was with the service at The Vermillion Room. Service was extremely slow! Our breakfast sat under the light for pick up by the waitress for 20 minutes! By the time we received it, it was cold! This also was brought up to the attention of the restaurant manager and the only explanation was that they were short staffed. A guest should not have to wait to receive their food just because there is a shortage of staff. This is where Fairmont hotels should improvise and if needed request staff from other restaurants to ensure the service level provided is up to par with Fairmont name. Other restaurants in the hotel were also facing staffing challenges, but the guest did not feel them because the service level was impeccable and the staff themselves were very good! Our waitress at Castello was amazing! She had been with the hotel for years and her service and pride at her job showed it. Other restaurants and even front desk have a lot of turnover staff who are not able to provide the Fairmont service the hotel guests are used to. This is unfortunate because if service is not good, loyal customers would not want to return to the hotel. Currently we have another booking for March at Fairmont Banff Springs but now am debating if we should even proceed with the reservation because of the disappointing service received. I hope Fairmont fixes their service level at this hotel and other hotels where there is high turnover or younger staff members, because these well known properties have a standard to live up to that us customers are used to.

Great Stay

Customer review rating 4.5/5

Khristopher Couples - 18/01/2022 Confirmed reviews ALL

Your hotel was beautiful! Our stay was the cherry on top of this amazing trip and I cannot wait to return. The staff were pleasant and professional. We especially loved the heated outside pool experience! The only thing we found odd was that the Stoc cafe would ask for our vaccine cards every morning. I understand that we are in a pandemic but it seemed like an unnecessarily redundant procedure given that we had to provide our proof of vaccination to check into the hotel. With the location of the Fairmont, I would not think that the cafe gets many visitors who are not actually staying at the hotel. It was especially odd that it was requested even if I was grabbing a pastry and Red Bull to go while wearing a mask. If this process is in place for a reason that is not obvious to me, I would have preferred a wearable instead, such as a wristband so that we can at least present it more efficiently.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. Thank you for inquiring about the COVID policy and proof of vaccine. As STOCK is both take out and dine in, the hotel does not have the option to not see proof each time for each and every patron according to AHS and the program we are participating in to allow dine in. Even if a guest is clearly getting take out, we have to ask each time to see the hotel issued card at a minimum. I can appreciate it is redundant and I am very sorry. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Just ok

Customer review rating 3.0/5

Michelle I. Families - 17/01/2022 Confirmed reviews ALL

We’ve been coming to Banff Springs on a family vacation for over 6 years now. It was disappointing to see the shops close so early, no skating rink, and the service in the Gold lounge was beyond slow. It was a frustrating stay

Dear Mrs. I., Greetings from Fairmont Gold the Fairmont Banff Springs and hope this email finds you well. First and foremost, thank you for taking the time to tell us about your experience at our property. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for choosing to stay with us on the Gold floor & please accept my sincerest apologies that your recent experience did not meet your expectations due to limited hours of operation for our retail outlets, unavailable skating rink and less than satisfactory breakfast service in the Fairmont Gold lounge. We truly appreciate you as our loyal guests and providing us with genuine feedback for us to improve on. Please feel free to reach back to me by replying to this email or by calling the phone number below if your like to discuss your stay experience in detail or plan to return the hotel in the future. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at ‘Castle in the Rockies’. . Sincerely, Harkaran Hura | Director, Fairmont Gold FAIRMONT BANFF SPRINGS P.O. Box 960 | 405 Spray Avenue | Banff, Alberta | Canada, T1L 1J4 T +1… fairmont.com/banffsprings

Location : Off the hook .. Amazing stay… amazing views service

Customer review rating 5.0/5

Marco N. L. L. Couples - 17/01/2022 Confirmed reviews ALL

Well … hmmm what to say. Been coming here for almost 18 years since our honeymoon, and been coming ever since. Amazing view from our room best we’ve ever had … please keep giving us rooms like this .. Service over the years has always been excellent even during the pandemic .. not felt an ounce of concern with it.. very professional, very clean, very safe. If there was one thing to complain is we couldn’t stay longer lol .. love every moment that we have there.. we feel special we feel relaxed.. Thanks again .. we look forward to every journey we have there..

Thank you so much for your loyalty to our hotel over the years. We are thrilled to hear that you really enjoyed the views from the room you had on this particular stay. I have taken the opportunity to note this preference on your profile and we will certainly endeavor to provide you with similar views for your future stays. It is always so nice to receive such positive feedback on our service. I had the absolute pleasure of sharing your compliments with the entire team at the Castle! Thank you for taking the time to share your experience. We look forward to welcoming you back on your next stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

a famously enjoyable birthday weekend

Customer review rating 5.0/5

D T. Couples - 17/01/2022 Confirmed reviews ALL

The hotel should be proud of its very professional and friendly service teams, which we experienced everywhere. We had a great time with wonderful meals in both 1888 ChopHouse and The Vermillion Room.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services on Fairmont Gold and in our dining venues. We always appreciate your patronage, and thank you for returning and providing honest feedback. Have a great week ahead and stay well. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

The most beautiful hotel

Customer review rating 5.0/5

Megan M. Business - 17/01/2022 Confirmed reviews ALL

We had the most magical stay in Banff at the Fairmont. It is such a beautiful view with an amazing staff. The building is full of character and charm and is so fun to explore. A must stay if you are in Banff.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are so pleased to see that your stay at our castle was magical. We truly appreciate your compliments on our service and for also recognizing the outstanding service you received from Melissa at our Front Desk. I had the great pleasure of sharing your compliments with the entire team. I would however like to sincerely apologize that for the lengthy wait you experienced trying to book your room reservation. Please be assured your feedback has been shared with our Reservation for her review in order to prevent future occurrence. Thank you again for sharing your experience. We hope to welcome you back to the Fairmont Banff Springs soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great Location and Experience

Customer review rating 4.5/5

Dan Families - 17/01/2022 Confirmed reviews ALL

2 nights in Banff. Really enjoyed the spa and the overall ambience and experience of this majestic hotel.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. We are delighted that your getaway was enjoyable, especially the Spa time! If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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