Fairmont Banff Springs 4 stars

Customer review rating 4.6/5 14,955 reviews
Fairmont Banff Springs
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Hotel extras

Fairmont Banff Springs is an alpine resort offering world-class amenities year-round. The Fairmont Banff Springs Golf Course, the award-winning Willow Stream Spa and authentically local dining experiences.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • 9 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Congresses/conventions
Information message

Aquatic Indoor Pool Closure 12 noon on Monday, September 3 to 12 noon on Friday, October 5, 2018.

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4
banff
canada

Tel: +14037622211

Fax: (+1)4037625755

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS :51.167179, -115.565877

Our accommodations

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Fairmont King

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View King

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe King

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen Queen

  • Max. number of persons: 4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View King

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse View King

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View King

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Twin

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Fairmont View Queen

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Dbl/Dbl

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont View Queen ADA

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Queen/Queen

  • Max. number of persons: 4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Deluxe View Dbl/Dbl

  • Max. number of persons: 4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse King

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Queen/Queen

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Studio View King

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold Queen/Queen

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View Dbl/Dbl

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold View 2Queen

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Moderate Queen

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers

Gatehouse Suite 2 Queen

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Ste View 2 Queen

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Junior Suite View King

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Junior Ste King Jacuzzi

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Junior Ste Queen Turret

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Suite King

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gatehouse Ste View King

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

1-Bdrm Suite King

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Terrace Suite View King

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Signature Suite King

  • Max. number of persons: 3
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Royal Suite King

  • Max. number of persons: 2
  • Area: From 139
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold Jr Ste King

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold 1Bdrm Suite

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

2-Bedroom Suite

  • Max. number of persons: 6
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Fairmont Gold 2-Bdrm Suite

  • Max. number of persons: 4
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Gallery 2-Bedroom Suite

  • Max. number of persons: 6
  • Area: From 78
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Our restaurants and bars

THE VERMILLION ROOM

Type of cuisine: French

Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.

STOCK FOOD & DRINK

Type of cuisine: Cafe

STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,

1888 CHOP HOUSE

Type of cuisine: Gourmet

A rare experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAPES

Type of cuisine: Bistro

Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALDHAUS RESTAURANT

Type of cuisine: Thematic cuisine

Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage. 

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASTELLO ITALIANA

Type of cuisine: Italian

From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Italiano will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROCKY MOUNTAIN AFTERNOON TEA

Type of cuisine: Gourmet

Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STANLEY SMOKEHOUSE

Type of cuisine: Barbecue

With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2020.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOOKOUT PATIO

Type of cuisine: International

Are you ready to put the sizzle in your summer? Join the fiesta down at Lookout Patio! Views of the Bow Valley and authentic Mexican fare what's stopping you from joining us for some amazing margaritas and tasty tacos? Opened seasonally.

Lunch

11:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUNDLE LOUNGE

Photo non contractuelle / Strictly non binding

Rundle Lounge is pleasant and bright by day, enchanting and intimate by night. The Lounge offers a spectacular view of the Bow Valley and is a favorite with the cocktail crowd. Lounge menu available.

RAMSAY LOUNGE

Photo non contractuelle / Strictly non binding

This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!

WALDHAUS PUB

Photo non contractuelle / Strictly non binding

Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers. 

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

14,955 reviews

Customer review rating 4.6/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Here for a work conference. I appreciated the simplicity of the hotel and preserved history. However, my room was tiny! Even getting into the bathroom left little room to close the door. My closet however, was extremely spacious.... maybe even wasted space.

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I will provide our Director of Rooms with your comments about your guestroom! I noticed that you rated our “service” experience low for your dining during the conference. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

It was really beautiful!

Customer review rating 4.6/5

Julie B. Business - 22/01/2020 Confirmed reviews ALL

I was attending my company's annual sales meeting. I found the hotel to be absolutely stunning, the food options were delicious and just the right amount. I did not require assistance from any staff but suspect that if I had, it would have been handled with grace and kindness.

We very much appreciate your comments regarding your conference stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your dining and menu comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Best Christmas ever!

Customer review rating 4.6/5

Aussy1 Families - 21/01/2020 Confirmed reviews ALL

You guys really know how to do Christmas! We loved everything about our stay at Banff Springs. The rooms, the restaurants, the activities, the location, and wonderful staff. Thank you for making our white Chritmas memorable.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are delighted to see that your white Christmas at our Castle was so magical and memorable. It is always so nice to receive such positive comments on our hotel and service. It is certainly my pleasure to share them with the team. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back for a future stay. In the meantime, if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great stay

Customer review rating 4.6/5

Alan V. Business - 21/01/2020 Confirmed reviews ALL

Room was exceptionally cleaned each day. Architecture was fabulous.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback for our housekeeping team. I will share your comments! I will share your breakfast comments also with the Conference Services Manager who handled the planning. We respect and appreciate your honesty, and if it was the selection of your company organizer we can share those comments with them for future consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great stay!

Customer review rating 4.6/5

Amf Friends - 21/01/2020 Confirmed reviews ALL

Annual company year end party. An especially nice room.

We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services during your year end event. We appreciate the constructive feedback for our valet team and it will be shared. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Impressive lodging & location

Customer review rating 4.6/5

Steve K. Business - 21/01/2020 Confirmed reviews ALL

Clean, comfortable rooms, terrific attention from staff. Impressive lodging and architecture. For a business meeting, rushing from one end of the resort to the other was inconvenient. Some meeting rooms were frigid in January.

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are delighted to see that you were impressed with our hotel and destination. It is always nice to receive such lovely compliments. I will certainly share them with the team. We are pleased that you found our culinary offerings healthy and tasty; we appreciate your feedback on having a wider selection. Furthermore, I am so sorry that you felt rushed going from one side of the resort to another and that some of the meeting rooms were cold. Please be assured that your comments were shared with our Executive Chef and Chief Engineer for their review and follow up. Thank you again for sharing your experience. We do hope that we will have the opportunity to welcome you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Cati Business - 21/01/2020 Confirmed reviews ALL

The only complaint I have is the fact that the central heaters in the rooms at the Conference Center building were not working and the rooms were frigid! And when the outside temperature is at -30C range, it becomes a big problem. Yes, there was a space heater in the room, but for a Fairmont branded hotel located at a place where such temperatures are not an exception, I find it to be unacceptable. Having to wear a bath robe on top of a winter pajama and double socks in order to sleep is just not acceptable. Other than that, everything else was good.

Thank you very much for taking the time to complete our online survey regarding your stay with us at the Fairmont Banff Springs. We appreciate your feedback on the room temperature of your guestroom. A hotel representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs

Well-appointed hotel with an immense amount of character and comfort.

Customer review rating 4.6/5

Ryan G. Business - 21/01/2020 Confirmed reviews ALL

We had a National Sales Meeting in January and it was a great experience. Every window provided a beautiful vista view and I spent a fair amount of time exploring the venue. It was very cold outside, but navigating through the hotel became easy and most of the meeting rooms were warm & comfortable. I did not find the time, but I would have liked to have tried the fitness center and the outdoor pool during our stay.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are delighted to see that you enjoyed your stay and appreciate your compliments. If you are interested in signing up for our complimentary ALL loyalty program please let me know and it would be my pleasure to assist you. Thank you again for sharing your feedback. We hope that we will have the pleasure of welcoming you back to the Castle so you can experience our beautiful outdoor pool and fitness facility. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great hotel

Customer review rating 4.6/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

The location, hotel and people were great.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are pleased to see that you enjoyed your stay and appreciate your compliments. I will certainly share them with the team. Thank you again for sharing your experience. We hope that we will have the opportunity to welcome you back soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Good stay!

Customer review rating 4.6/5

Yohannes Business - 21/01/2020 Confirmed reviews ALL

Great location, facilities and wonderful customer service. Need some improvement in conference hall connections. Not so easy to get from one meeting room to the next.

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are pleased to see that you enjoyed your stay and appreciate your compliments on our hotel and service. Furthermore we appreciate your feedback on navigating throughout the resort and more selections on your menu. Please be assured that I have shared your feedback with the appropriate departments for their review. Thank you again for sharing your experience. We hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Fun times

Customer review rating 4.6/5

Al L. Business - 20/01/2020 Confirmed reviews ALL

This was our work christmas party and it was very interesting stay. This was my first time staying at fairmount. the lady that checked me in was very nice and it was a beautiful place. Thank you for everything

Thank you very much for taking the time to complete our online survey regarding your stay with us at the Fairmont Banff Springs. We are delighted to see that you enjoyed your first stay with our brand. It is certainly my pleasure to pass your compliments onto Lindsey who assisted with your check in. Thank you again for sharing your experience. We do hope that we will have the opportunity to welcome you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Customer review rating 4.6/5

Brendan Families - 16/01/2020 Confirmed reviews ALL

Wonderful location with focus on good customer service.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are so delighted to see that you enjoyed your stay and truly appreciate your compliments on our service. I will certainly share them with the entire team. Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you back for a future stay. In the meantime if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

A Wonderful Experience

Customer review rating 4.6/5

Matthew Couples - 14/01/2020 Confirmed reviews ALL

Our reception was held in the Angus Room, and my wife and I stayed in a Gatehouse Suite the following nights. Our room was made available at 10 AM the day of our wedding and my wife was able to use it to prepare before the ceremony. Some free nibblies and champagne were provided to us, and the room service was excellent in catering to our various needs in a prompt manner.

Thank you very much for taking the time out of your day to complete our online survey regarding your stay at the Fairmont Banff Springs. We are so pleased to see that you stay and wedding reception was such a wonderful experience. Your compliments on our service as well as early access to your room are very much appreciated. It is certainly my pleasure to share your comments with the entire team. Thank you again for sharing your experience. We hope that we will have the opportunity to help you celebrate many more special occasions. In the meantime, if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Magical. The entire Banff Springs community went above and beyond to make us feel at home.

Customer review rating 4.6/5

Leah Families - 14/01/2020 Confirmed reviews ALL

My husband and I, along with our Bernese Mt Dog, enjoyed three lovely nights at the hotel. We enjoyed short cold snow afternoons in the woods, but were most excited about returning to the hotel for evenings in. We loved being able to still through the entire property with cocktails in hand and our fuzzy pup. It was so fun and the rooms are stunning. We are already planning our return visit. With much gratitude- The Walldroff-C. family

We very much appreciate your positive score on this online survey. It is nice to see you enjoyed your holiday so much. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services, such as being pet friendly! If your travels should bring you back to Banff from Washington, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Good with some issues

Customer review rating 4.6/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

Overall good, the room and services were great. There was glass in the outside hot tub for some reason, and my husband cut his toe badly, so he wasn't able to enjoy the last day of our stay. The gym wasn't open from 11pm till morning due to renovation, which I only learned after coming to the gym at 11:15 pm.

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. While we are pleased to see that you enjoyed your stay overall, I am so sorry to hear that your husband stepped on glass by our outdoor hot tub and cut his toe. I can certainly understand how this would have impacted the last day of your stay. As we do not allow glass by our pools I am certainly perplexed on where the glass came from. May I ask if you shared this with someone on our team? In addition, I would like to apologize that you were not aware of our amended hours of the fitness centre prior to proceeding to the gym. Please be assured I have shared this with our spa team for them to review their communication in order to prevent this from reoccurring. Thank you again for sharing your valuable feedback. We do hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Underwhelming

Customer review rating 4.6/5

Yuri K. Couples - 09/01/2020 Confirmed reviews ALL

I was very disappointed with my recent stay at the Banff Springs Hotel. I came from Toronto to Calgary with my girlfriend over the Christmas holidays to visit my family. I decided to give my girlfriend a Christmas present of a one night-stay at the legendary hotel. I did this because when I was a child my family regularly went up to Banff over the holidays to spend a night or two at the hotel as a break from the pressures of the season. I have very fond childhood memories of these trips and wanted to share the magical experience with my girlfriend. So when it came to forking out the $800 price tag for a one night stay and breakfast I was happy to do so because I was confident that it would be a memorable experience. Unfortunately, the reality did not meet our expectations, all the charming aspects and memorable experiences of staying at the hotel over the Christmas holidays that I remembered as a child were either gone or not available. to us. There were no roaring fires in the various fireplaces throughout the hotel that I remembered as a child. And the outdoor heated pool that we were both looking forward to was closed. Had I known all this before booking the room I would definitely not have spent so much money on this big disappointment. We basically stayed in our room and watched TV, something I could have done for less elsewhere.

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are so sorry to learn that you left the hotel feeling disappointed. A hotel representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs

It was like living in a fairy tale.

Customer review rating 4.6/5

Charlene J. Families - 09/01/2020 Confirmed reviews ALL

Fabulous. Beyond anything I imagined. Everyone was courteous, informative, helpful and genuinely glad we were there. The Fairmont is the pinnacle of hospitality. It was more than a stay in a fine hotel. It was an experience of gracious hosts making sure the guests were truly pampered.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are thrilled to see that your stay at our castle was a fairytale. While we are proud of our facilities it is our employees that truly make a stay so memorable. Your compliments are very much appreciated and have been shared with the entire team by our Hotel Manager. Thank you again for sharing your experience. We hope that we will have the opportunity to welcome you back for a future stay. In the meantime, if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Excellent

Customer review rating 4.6/5

Geoff B. Couples - 08/01/2020 Confirmed reviews ALL

Great Experience

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low for your Spa service. I am sorry to see this! I know the team there will want to know more. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Customer review rating 4.6/5

John L. Families - 08/01/2020 Confirmed reviews ALL

we had a wonderful time. Look forward to a return trip

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. If you do need assistance with planning a return trip, please let me know. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Will comeback

Customer review rating 4.6/5

Francisco D. Couples - 08/01/2020 Confirmed reviews ALL

Beautiful setting and good atmosphere

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are happy to read that you will come back! I noticed that you have suggested we can work harder on cleanliness. Can you be specific? Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
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