Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,262 reviews

Best price
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Fairmont Banff Springs - Image 1
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405 Spray Avenue, T1L1J4 BANFF, Canada

Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.167179, -115.565877

Telephone
Fax +1 403-762-5755

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,262 reviews

TripAdvisor Rating  4.5/5  9,709 reviews

Certificate of excellence 2024

Fairmont Banff Springs Bucket List Tour

TripAdvisor rating 5.0/5

Cshsafety TripAdvisor review

The grand Castle of the Rockies lived up to its name - it is such a beautiful resort that takes you back to the opulence and grandeur of yesteryear. While there, we took the 'Bucket List' tour, with Scott as our guide. He was a wealth of knowledge about the area, the geography, the animals, the weather, and answered all our many questions while sharing his own experiences (including surviving an avalanche). He was truly the best guide I've ever had!

We greatly appreciate the kind words about Scott's service and knowledge. It will be a pleasure to share this positive review with him. ~ Fairmont Banff Springs

Nice to experience at least once

TripAdvisor rating 4.0/5

casshannah91 Families - TripAdvisor review

We went for my mother’s birthday and it’s probably the only time I’ll be able to stay here so we took advantage of it. It’s very luxurious all over the resort’s public areas but I found the rooms small for the price point. The bars and restaurants are delicious but very pricey on top of an already expensive hotel fare. Glad I got to experience it once

Thank you so much for taking the time to share. Should the occasion be right, we do hope you would return. Have a lovely day! ~ Fairmont Banff Springs

Nice Property, many resort amenities not available during stay

Customer review rating 3.0/5

Bill W. Families - Confirmed reviews ALL

We loved the location and property of the Fairmont Banff Springs, and actually had our wedding within Mount Stephen Hall 15 years ago (we were celebrating our 15 year anniversary). However, when staying at the property we were quite disappointed at the service as well as the many amenities that were not offered. Specifically, we found the service at the restaurants to be sub-standard. We dined at the Vermillion Room for breakfast on two occasions, at both times service was slow, orders were forgotten (arrived late, after reminding the server about them), and orders were also incorrect. In terms of amenities, there was lots of renovation while we were on-site - which we were fine with, however, as this was the transition week for the holiday decorations, many amenities or resort activities were simply cancelled with no warning. On multiple occasions we arrived at a scheduled activity, only to not find anyone coordinating the activity. When we finally asked a worker, we were told that no one was available as they were prepping for the holiday decor. This is despite being told about the activities at check in as well as being provided a schedule of said activities (with it being said that these were included with our 'resort fee'). We find this unacceptable for a resort the caliber of the Fairmont Banff Springs, and really off-putting as it felt as though your were not prioritizing our guest experience at all. Lastly, while the room was nice, there was noticeable wall damage upon arrived in addition to the fact that the phone in the room did not work. Again, for a hotel the caliber of the Fairmont, we would expect to enter a room in working condition. For our next trip to the mountains we will likely look elsewhere - either the Rim Rock or the Kananaskis Pomeroy.

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was fantastic, and we really enjoyed the gold experience. Dinner at 1888 was also great. We were a bit disappointed in the Italian restaurant, and the bed and pillows were a little uncomfortable in our room.

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low for Castello Italiana. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. I will certainly let our team there know any information you are able to provide. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Great Stay

TripAdvisor rating 5.0/5

Natashya S TripAdvisor review

Great stay! Although the Gold Floor is undergoing renovations, we had a wonderful stay for my husband's birthday. Quentin at check-in was so helpful. What a lovely room and thank you for the birthday cake! We appreciated the extras offered as the Gold Floor lounge was not available; it was very fair. Thank you as well to the good-natured and super helpful staff outside, upon arrival and departure. We appreciated your pet-friendly assistance. Thanks again and we look forward to our next stay:)

Thank you so much for your patience while we improve our Fairmont Gold lounge experience. We are happy to see that your stay was enjoyable overall! ~ Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,367 reviews 9.3/10 Location
  • 2,564 reviews 7.8/10 Room
  • 3,405 reviews 9.3/10 Service
  • 16 reviews 5.7/10 WiFi
  • 1,053 reviews 8.4/10 Amenities
  • 884 reviews 5.1/10 Comfort
  • 869 reviews 8.7/10 Vibe
  • 443 reviews 8.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.