Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,179 reviews

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Fairmont Banff Springs - Image 1
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405 Spray Avenue, T1L1J4 BANFF, Canada

Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.167179, -115.565877

Telephone
Fax +1 403-762-5755

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,179 reviews

TripAdvisor Rating  4.5/5  9,718 reviews

Certificate of excellence 2024

Girls' Castle Weekend in the Mountains

TripAdvisor rating 4.0/5

CSIChicklet TripAdvisor review

We stayed for one night, 4 of us sharing a suite. It was a nice room, despite an older style set-up and decor. We agreed that's what you get in an old castle such as the Banff Springs. But for the cost (about $1000 for one night), it could probably use a bit of an update. We immediately went to the hot pool, which was amazing with the ultimate mountain view and the ability to bring cocktails in with us! The only glitch during that experience was the food. For the extraordinary price of a sandwich wrap, it was not just bland - it was downright terrible. None of us had a good experience with our food at the pool. At one point we asked for another wrap and the lady told us it would take an hour to get it down from the kitchen. Not acceptable for such a nice hotel. But she was lovely and made sure our drinks were always topped up, so that made up for it a bit! That night, we went to Grapes for some wine, and the Italian place for dinner, then ended our night at Rundle Lounge. All were great! The charcuterie at Grapes was amazing, as was the atmosphere. And Rundle is honestly one of my favourite places on earth. Amazing view of the mountains from one end, but there's a hidden speakeasy behind the bookshelf (SO Harry Potter!) and they serve THE BEST COOKIE YOU'VE EVER HAD. All 6 of us agreed with that, so you know it's legit! The chocolate gooey cookie is honestly unreal - so delicious we shared 2! (They're big) The next day, we went to the Waldhaus restaurant, which was a bit of a trek down the hill from the hotel but it was well worth it. A truly German-inspired gem, with great fondue and beer! We also did the hotel tour with Scott, who was amazing at presenting the history and great stories of such a historic hotel. The only real drawbacks of this experience were (1) the cost - for $1,000/night, the rooms need updating and the hotel food should be stellar - it wasn't; (2) the pool bar needs a lot of work. The food options weren't great and the food itself was awful, and (3) when we checked out and split our bills 4 ways, they accidentally charged me twice and 2.5 weeks later, I still haven't received my refund. I'm not sure why they couldn't have done the refund as soon as it came to their attention. This just shows they don't really care once you leave their hotel. Not cool. Otherwise, this was a great trip and the majestic Castle is worth a stay at least once in everyone's lifetime!!!

We truly appreciate the honest feedback you have provided about your ladies getaway to the mountains. It has been shared with our team for future consideration. We are so sorry about the billing concerns and we will have the Spa follow up with you asap. We will reach out privately to receive your contact ID and details. ~ Fairmont Banff Springs

Mediocre Fairmont Banff Gold Experience

TripAdvisor rating 3.0/5

ABT403 Couples - TripAdvisor review

A very mediocre stay at the Fairmont Banff Springs-Gold Level. I have to start by saying we love Fairmont and its partner brands through AllAccor. We have stayed regularly at Fairmont Edmonton, Calgary, Toronto and Lake Louise and always been extremely pleased with the Gold Experience. We choose gold because of the elevated customer experience and amenities. Fairmont Banff Springs failed to meet the standard we have become accustom to. Don’t get me wrong the hotel is beautiful, a true gem located in the jewel of Canadian parks, Banff. In other locations the connection and care experienced from staff is part of the allure of gold. Yes it comes with great food, access to drinks and a few perks within the levels but the staff is always the heart of the experience. We did not experience this at Banff Springs. It felt over full, more like a school cafeteria where staff were very busy, run down and didn’t offer much for attention. It was missing the feeling we come to enjoy. Here are a few pros and cons from this experience. Pros Jen from the Gold level was the lone standout, going a few steps out of her way for great guest care Our corner room had breathtaking views and was very much appreciated Gold courtyard valet was extremely friendly and went the extra mile Baggage service upon arrival and departure were very professional Good food, the spread consistent with brand Turndown and housekeeping staff were friendly We ordered a shave kit got a bag of toiletries Cons Impersonal Gold Staff experience (minus Jen) Food left in hallways for hours on floor Staff felt run down and lacked the spirit especially at check in We asked for late check out in person however the Gold staff couldn’t answer us , rather had to “put in computer and wait for a response via text tomorrow ” we received no response and opted to leave early No candy or snacks, in other locations bar snacks, candy and chocolates are made easily available especially for those looking to watch a movie in room. Beverages in fridges less elevated than others No in room bar options In the end, we will always return to Fairmont, we probably will skip Fairmont Banff Springs-Gold moving forward.

We truly appreciate your honest feedback about your stay on Fairmont Gold as we feel it is a gift. The Manager of Fairmont Gold will be personally connecting with you as soon as possible. ~ Fairmont Banff Springs

All benefits use and resort payment very frustrating.

Customer review rating 3.5/5

Ruth K. Couples - Confirmed reviews ALL

Long story, but I am a loyal Fairmont patron, so will be honest. My sister Elaine Zeleny booked our stay at the Fairmont Banff Springs on line (I think that was our first mistake). I am an All Platinum member. I had 16,000 points to use, so called the hotel and asked how I could use the points with my stay, knowing that they were going to expire. I was advised they could be used towards the stay, but only at check in for an upgrade or checkout towards the room bill. I was notified at the end of November that all of my points had expired. I spoke with Shaleen at All, who advised me that I could do a “once in a life time thing”, by signing an agreement she emailed me, then scan my hotel bill and email it back to her, after our stay. This is a ridiculous method to retain points, I thought I still had. So I will lose the points, no matter. When we checked out, my sister’s and our bill were mixed up. Mine with the seniors rate, hers with the Alberta advantage. She was also charged with my room. When we checked in I provided my credit card and mentioned I was an All Platinum member and to be billed separately. I realize though, that we checked in on one of the busiest days, for the hotel, but felt I needed to to provide feedback. Our stay on the Gold Floor was fantastic! Staff wonderful and accommodating. I am not sure if my stay was registered with my All card as my number was not on my bill or restaurant charge at the Vermilion Room. The number is ( if it is not too late to apply it) 30…762P 3. I am not looking for compensation, I will continue to stay with the Fairmont, I just needed to let you know. Warm regards and Merry Christmas. Ruth K.

Dear Mrs. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Banff Springs. First, I’d like to sincerely apologize for the frustrations you experienced with the use of your ALL points and the billing mix-up during your visit. I understand how these challenges could detract from an otherwise enjoyable stay. I’m truly pleased to hear that your experience on the Gold Floor was fantastic and that our team made you feel welcome and accommodated. Your kind words about the staff mean a lot to us, and I’ll be sure to share your appreciation with the team. I would be happy to connect with you directly to discuss your concerns further, particularly regarding the billing and ensuring your ALL Platinum membership is accurately reflected in your stay. If there’s any way, I can assist with resolving these matters or providing further clarity, please don’t hesitate to reach out to me directly by replying to this email directly so that we can find a time to connect. Thank you for your loyalty to Fairmont, and I hope we’ll have the pleasure of welcoming you back soon for a seamless and memorable stay. Wishing you and your family a very Merry Christmas and all the best for the New Year! Warm regards, Keane Hennessey - Fairmont Gold Assistant Manager

Beautiful iconic hotel and excellent service

Customer review rating 4.5/5

Heidi Couples - Confirmed reviews ALL

We enjoyed our stay! Everyone was super friendly and accommodating. Our room was wonderful and spacious but the bathroom very small.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Beautiful and great service

Customer review rating 5.0/5

Samuel W. P. Families - Confirmed reviews ALL

Came to celebrate our daughters 30th birthday.

Dear Samuel P., Thank you very much for taking the time out of your day to complete our online survey regarding your stay at the Fairmont Banff Springs. We are truly honoured that you and your family chose to our resort to celebrate your daughter's 30th birthday and pleased to hear that you enjoyed your stay. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

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Other web-users rate our hotel

  • 1,336 reviews 9.3/10 Location
  • 2,503 reviews 7.8/10 Room
  • 3,325 reviews 9.3/10 Service
  • 15 reviews 5.6/10 WiFi
  • 1,023 reviews 8.3/10 Amenities
  • 869 reviews 5/10 Comfort
  • 853 reviews 8.7/10 Vibe
  • 445 reviews 8.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.