The Plaza, A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 1,390 reviews

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Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

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Room 1

Hotel location

The Plaza, A Fairmont Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,390 reviews

Customer review rating 3.0/5

Bertrand C. Business - Confirmed reviews ALL

Dear Mr. C., Thank you for taking the time to share your feedback regarding your recent stay at The Plaza. We are disheartened to learn that some aspects of your stay did not meet your expectations, particularly regarding the condition of the property and your room as well as the lack of amenities. We appreciate you sharing your observations. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service. We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City. Sincerely, Sam Ioannidis Managing Director

Customer review rating 4.0/5

Leticia L. Couples - Confirmed reviews ALL

Dear Mrs. L., Thank you for sharing your feedback regarding your recent experience at The Plaza. I am disappointed to learn that our service did not meet your expectations, particularly during such momentous occasions as your husband's milestone birthday and your anniversary. We strive to create memorable experiences for our guests, and I apologize for any oversight in the personalization of your stay. Your feedback has been shared with our team, and we are taking immediate steps to address the areas where we have fallen short. We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City. Please do not hesitate to contact me directly so I can ensure you have a wonderful stay. Sincerely, Sam Ioannidis Managing Director

Customer review rating 2.0/5

May A. Families - Confirmed reviews ALL

Dear Mrs. A., Thank you for taking the time to share your feedback. We are disheartened to learn of your disappointment. Please accept my sincere apologies that your arrival experience did not meet your expectations and that you found the reception service lacking. We appreciate your feedback as it allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Hayden C. Couples - Confirmed reviews ALL

Dear Mr. C., We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Francisco G. Couples - Confirmed reviews ALL

Dear Mr. G., We are delighted to hear that you had yet another wonderful experience. Thank you for being our loyal guest and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Other web-users rate our hotel

  • 298 reviews 9.2/10 Location
  • 491 reviews 6.6/10 Room
  • 696 reviews 7.7/10 Service
  • 199 reviews 7.9/10 Vibe
  • 153 reviews 5.4/10 Food
  • 112 reviews 4.3/10 Value
  • 102 reviews 5.7/10 Cleanliness
  • 56 reviews 5.1/10 Bar

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