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The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating 4.4/5 3,865 reviews

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The Plaza - A Fairmont Managed Hotel
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+ 25 Services

Hotel extras

  • Labeled ALLSAFE

  • Peerless luxury for over a century in a New York City landmark

  • In the center of Manhattan at 5th Avenue and Central Park South

  • Spacious rooms and suites combining opulent décor and premium amenities

  • A selection of elegant meeting facilities including the regal Grand Ballroom

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • 1 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Services for children
  • Beach and water sports
  • Bicycles rental Paying
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Plaza - A Fairmont Managed Hotel

5th Avenue at Central Park South
10019 new york
united states

Tel: +12127593000

Fax: (+1)2127593001

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN F KENNEDY INTL AIRPORT At 32.19km / 20 miles

  • By plane

    LA GUARDIA AIRPORT  At 20.92km / 13 miles

  • By plane

    NEWARK LIBERTY INTL AIRPORT At 35.41km / 22 miles

GPS :40.764268, -73.974155

Our accommodation(s)

From fine fabrics and sumptuous furnishings to timelessly elegant décor and lavish amenities, our 282 spacious accommodations offer unparalleled comfort in New York City's heart. Guests in our inimitable collection of suites enjoy 24-hour butler service. Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

Our restaurants and bars

THE PALM COURT

Type of cuisine: Cafe

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 5,000

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,865 reviews

Well located great service

Customer review rating 5.0/5

Shane Couples - 22/09/2021 Confirmed reviews ALL

Everything was just easy and wonderful. Thank you for a pleasant stay

Customer review rating 4.5/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

Room service was terrific; beds were a little uncomfortable; housekeeping was great

Bon voyage trip for my daughter

Customer review rating 3.0/5

Carmela S. Families - 19/09/2021 Confirmed reviews ALL

My two daughters and I stayed for one night to celebrate her leaving the US to attend her study abroad program for a year in England with Pepperdine University. I explained everything when I made the reservation and was a little disappointed that nothing was done to add a little special touch to the stay. Maybe some chocolates or a little cookie platter or anything. Absolutely nothing for my daughter. The water that came out of the tub was brown and the view was horrible. Nothing great at all.

Great location with wonderful service

Customer review rating 4.0/5

Dahlia A. Families - 19/09/2021 Confirmed reviews ALL

Enjoyed staying at the hotel, and the concierge team always seem to outdo themselves. Special shout-out to Bill who helped us with all the reservations and take the stress out of the compulsory PCR tests before travel.

Exceptional service

Customer review rating 4.5/5

Anonymous Couples - 18/09/2021 Confirmed reviews ALL

The staff person who checked us in was incredible! (I think it was Heath?) - after a long day of travel his kindness and professionalism was so appreciated. I also loved the macaroons :)

Perfection

Customer review rating 5.0/5

Michael Couples - 17/09/2021 Confirmed reviews ALL

Everything was perfect. Wouldn’t be possible to make it any better than it was.

Poorly managed

Customer review rating 1.5/5

Business T. F. L. Business - 16/09/2021 Confirmed reviews ALL

At checkin at 5 am, despite having a room reservation from the prior night, it took 20 minutes to get a room key but was ultimately told they could not give me a key until that night. Later, the staff never serviced my room. Lastly, I asked for a refill on keurig pods but that unfortunately never came. Finally, a front desk person named Buddy found coffee pods for me. He was the best one on staff, but others were awful.

Overall Impressive

Customer review rating 4.0/5

Mj Families - 16/09/2021 Confirmed reviews ALL

Overall we were very impressed with this gorgeous property. I wanted to note two items: -When we checked in to our surprise neither of us had cash on us to tip the bellman. At check in we figured we could run to a cash machine and get it to him by the time he came up to the room. Instead - he waited right next to us for a very uncomfortable amount of time. When we said we were sorry we just realized we didnt have cash, we'd get him on the way off - he scoffed and walked off. It was rather shocking for a place of this magnitude especially. -We were woken up multiple times by housekeeping to clean the room. We had communicated with the front desk on what time we would be checking out - so we were surprised that they knocked 3 different times, even when we had said the timeline. Overall - the room was gorgeous! Thanks!

Perfectly located near Central Park

Customer review rating 4.5/5

Anonymous Families - 16/09/2021 Confirmed reviews ALL

It was good, the staff was wonderful and nice

Good but I expected more

Customer review rating 4.0/5

Grace T. Families - 14/09/2021 Confirmed reviews ALL

I was not pleased with the delay in having someone fix the safe .the sofa bed had no sheets for it in the closet abc there was no indication about the menu for room service

romm that was not wanted

Customer review rating 2.5/5

Joseph D. Couples - 13/09/2021 Confirmed reviews ALL

i wanted to propose to my fiance on a terrace which i was promised when i got there i did not get a terrace room very disaponted

Exceptional Service

Customer review rating 5.0/5

Anonymous Couples - 11/09/2021 Confirmed reviews ALL

Every part of our stay with you was fabulous. Working with the concierge James, prior to our stay who made all our dinner reservations began our great stay. The service by all employees was friendly, prompt cheerful and thorough. We will be back

Great location

Customer review rating 3.5/5

Anonymous Families - 11/09/2021 Confirmed reviews ALL

Hotel was fantastic, everyone is extremely friendly.

Great location and staff.

Customer review rating 5.0/5

Carlos L. Couples - 11/09/2021 Confirmed reviews ALL

Such an iconic hotel, the level of service was great.

Dear Carlos, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager
Customer review rating 5.0/5

Jennifer J. Families - 09/09/2021 Confirmed reviews ALL

I have not been to NYC in over a year because of the pandemic. My stay at The Plaza was like coming home with all of the glitz and glamour that I love most about the greatest city in the world-xo

Dear Jennifer, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Pleasant and charming

Customer review rating 4.5/5

Sarah F. Couples - 09/09/2021 Confirmed reviews ALL

Very happy with the service. I made an error with the initial booking and Patrick at the front desk was beyond helpful in finding us a room within our budget. We also appreciate the champagne, macaroons and card for our wedding anniversary. The little things mean a lot.

Dear Sarah, Happy anniversary! We very much appreciate your comments regarding your recent stay at The Plaza, A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback; I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager
Customer review rating 5.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Beautiful facilities and everyone was very pleasant and helpful.

Dear Brian, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Oldie but a goodie

Customer review rating 4.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

Growing up I always associated this hotel with success - some day I’ll be able to stay at The Plaza. So I try each time I’m in town and when the rate is reasonable.

Dear Dan, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

wonderful staff

Customer review rating 4.5/5

Ilona P. Families - 08/09/2021 Confirmed reviews ALL

we love the plaza hotel. great staff, clean rooms. would be great to get some freebies in the room or hearing "happy birthday" I stayed on my birthday and no one said anything or send a card to the room.

Dear Ilona, Happy belated birthday! On behalf of my colleagues at The Plaza, I'd like to extend my best wishes to you for this year. We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Our most recent 20 reviews

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