The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,373 reviews

The Plaza - A Fairmont Managed Hotel - Image 1
The Plaza - A Fairmont Managed Hotel - Image 2
The Plaza - A Fairmont Managed Hotel - Image 3
The Plaza - A Fairmont Managed Hotel - Image 4

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark

  • In the center of Manhattan at 5th Avenue and Central Park South

  • Spacious rooms and suites combining opulent décor and premium amenities

  • A selection of elegant meeting facilities including the regal Grand Ballroom

Our accommodation(s)

Hotel location

The Plaza - A Fairmont Managed Hotel

768 FIFTH AVENUE
10019 NEW YORK
United States

GPS:40.764268, -73.974155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE PALM COURT

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,373 reviews

TripAdvisor Rating  4.5/5  4,208 reviews

Certificate of excellence 2023

Kazi is amazing

TripAdvisor rating 5.0/5

Christian d TripAdvisor review

Kazi provided an exceptional experience. Very grateful. The tea was outstanding and the setting was as well. Looking forward to being able to come back many more times in the years to come. This has definitely become a staple in family tradition.

Beautiful room, but the elevator experience ruined the stay

Customer review rating 3.0/5

Michelle H. Families - Confirmed reviews ALL

We were so excited to stay at The Plaza for our son’s first trip to NYC. The lobby and room were stunning - truly beautiful! There was a nice note and treat in the room upon arrival also. Unfortunately we learned very quickly that there was a serious elevator issue. Evidently one of the three elevators was not functioning at all, and of the remaining two, only one functioned consistently. We were on the 8th floor, so using the stairs regularly was not feasible. On the day that we left, we had to wait 20 minutes for an elevator. By the time they stopped at our floor, they were always full. We had to send my son down in one, I waited another 10 minutes for another, and my husband ended up having to carry his luggage down 8 floors on the stairs because we didn’t want to miss our train. When you pay such a high cost to stay at a hotel, that’s not an acceptable experience. We also had breakfast twice at The Palm Court, and while the food was good, the prices were a bit on the outrageous side, even for NYC. A glass of juice was $17! Overall, the negatives didn’t outweigh the positives considering the cost.

Dear Mrs. H., Thank you for taking the time to tell us about your experience at the The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence. On the other hand, it is encouraging to know that you enjoyed other aspects of your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luigi Romaniello Managing Director

anniversary fun

Customer review rating 4.0/5

Grace Couples - Confirmed reviews ALL

the room was very nice; the staff wonderful. the only disappointment was the Palm Court restaurant. we expected a fine dining experience when we booked a dinner reservation and ended up eating burger sliders. this was not the dinner we wanted for our 40th anniversary dinner. very disappointing. beautiful restaurant and it is not being utilized as it should. breakfast in the Palm Court was nicer than our dinner the evening prior.

Dear Mr. & Mrs. K., Thank you for taking the time to share your experience. It is a pleasure to have welcomed you for your 40th Anniversary celebration! Our team delights in ensuring all of our guests enjoy The Plaza's legacy of extraordinary service. I have shared your comments with our colleagues, which no doubt will serve as encouragement and inspiration. On the other hand, please accept my sincere apologies for the lack of dinner offerings from our Palm Court menu. We appreciate your comments and, rest assured, we are actively looking into reenergizing all of our menus to provide better dining options for our guests. We hope for the opportunity to welcome you once again, and wish that the next visit may be as wonderful as the last. Sincerely, Luigi Romaniello Managing Director

Our tea at the Plaza.

TripAdvisor rating 5.0/5

amygambell TripAdvisor review

Our experience at the Plaza was magical. Mostly because of the exemplary staff that made us feel comfortable, pampered, and very content. Shalim Khan, who waited on us, and Chef Miguel were particularly attentive and kind. I have dietary restrictions and allergies, and they were both very accommodating. The food was delicious, and the atmosphere was delightful. I can’t wait to come back again.

Dear amygambell, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director

Afternoon Tea at the Plaza

TripAdvisor rating 5.0/5

Anne C TripAdvisor review

We had the most delightful and joyous Afternoon Tea in the Palm Room. The selection of finger foods was delicious. Our guest enjoyed the stunning surroundings as well. Shalm Khan, our Server, was outstanding. Mr. Khan was attentive to detail and kind and delightful. Mr. Khan was welcoming and took great delight in our delight. Many thanks to Mr. Kahn for a wonderful Tea!

Dear MucCliste, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director

In partnership with TripAdvisor

Other web-users rate our hotel

  • 313 reviews 8.9/10 Location
  • 524 reviews 6.9/10 Room
  • 676 reviews 7/10 Service
  • 9 reviews 7.5/10 WiFi
  • 202 reviews 7.6/10 Vibe
  • 186 reviews 5.6/10 Food
  • 135 reviews 3.9/10 Value
  • 107 reviews 4.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 (4573 reviews)

At 1.162 km

See the hotel
All our hotels in New York