Ibitza in the louge area is always the best.

I wasn’t impressed with the service at the Plaza, I was better treated by American Airlines staff than I was by the staff at the plaza to be honest. The lady who checked us is said they would provide a better surprise for us in our bedroom but the surprise never arrived , when I told her during check out she didn’t seem to care at all. The servers at the restaurant in lobby were not very service oriented. I was definitely expecting better service. I much rather service at other high end hotels such as mandarin oriental. My bedroom bathtub would stop running water twice, room maintenance had to be called, air conditioning wasn’t cooling properly either. We won’t be going back to The plaza and won’t recommend to friends and family.

Everyone was so nice and welcoming.

From the moment we checked in the staff was friendly and attentive. The service was excellent and the room was perfect.

For whatever reason, I last stayed at the Plaza 42 years ago when I was 21 on my way to the UK. I had a super stay, and it compared well with other luxury hotels I stay in (last Fairmont stay has been a while ... Santa Monica). Loved the bar, bartenders. Fitness center was well equipped though I was concerned it would be crowded (I arrived 5:30/5:45AM) given its small size (find more space to enlarge), but there were only two other guys each visit. Staff was super, attentive and not too stuffy. JKD

Service was incredibly slow, everything from front desk to housekeeping to engineering. Though breakfast was included in our room, the wait time for room service (1.5 hrs) was prohibitive and neither hotel restaurant would seat us. Response from concierge via email was slow/non existant. Very disappointing compared to past experiences at the plaza/

Champagne Bar service was very slow. That's my only complaint.

Great, professional service. Room was nice, but had dog dander from a previous guest that has me sneezing and wheezing the entire time. Single revolving door entryway can get backed up with people loitering in front of it, and tourists coming in and out to take pictures of the lobby. If you’re coming for the home alone experience, most of that is now in the private residence side, so it won’t be accessible. Overall, I’m happy with the experience, but don’t know if we would choose this hotel again unless there is a significant deal through the fine hotels and resorts program.

I wanted to reach out regarding our stay in the Vanderbilt Suite on October 12th. This was our first time staying at The Plaza as a family, and with four children who were so excited about the experience, I really wanted to make it a special night for them. Unfortunately, after spending approximately $5,000 for one night, I left feeling extremely disappointed. We booked the Vanderbilt Suite directly through the website because we were told we couldn’t book it in person at the hotel and he wouldn’t let us to the front desk to book or inquire about room availability. He also told us the Vanderbilt had a balcony which was untrue. The suite showed as available, but when we checked in, it wasn’t ready. I understand we booked last minute, but at that point in the evening, I would have expected the room to be ready if it was being offered for immediate booking. What really turned me off was being offered an upgrade to a suite that we were told normally costs $36,000 per night, for $15,000 first and then $10,000. I understand that was a substantial discount, but we had already committed to spending $4,600 for one night. Offering us the opportunity to spend another $5,400 because our room wasn’t ready didn’t feel like much of a solution. I would have expected the focus to be on getting us into the suite we had already paid for rather than trying to sell us something more expensive. We finally got into our suite around 7:00 PM, which delayed our entire evening. When you’re only staying for one night, every hour matters. Unfortunately, the suite itself was also disappointing. The carpets were filthy and visibly stained. I understand The Plaza is a historic hotel, and that’s part of its charm, but there’s a difference between historic and poorly maintained. For $4,600 a night, I would expect the room to be immaculate. The butler service was also extremely underwhelming. Nobody introduced themselves or explained what services were available to us. When our luggage was brought up, I asked for two suitcases to be placed in the master bedroom. One was put on a luggage stand, and the other was left on the floor. We had five pieces of luggage in total, and nothing further was offered. It wasn’t until after we settled in that I discovered there were several additional luggage racks stored in the closets. Being our first time staying at The Plaza, how would we have known that? It would have been nice if someone had simply mentioned that they could set up the luggage racks and help organize our suitcases. It’s not that I expected someone to unpack our belongings, but I did expect a little more attention to detail and an explanation of the services available to us. Nothing about the suite felt particularly special or prepared for our arrival. There was no introduction, no explanation of the amenities, and none of those little touches you would expect from a luxury hotel. We also requested two rollaway beds, and only one was delivered. We had to call again to get the second one brought up. The master bed was another disappointment. It was extremely uncomfortable and had a noticeable dip in the middle. For a suite at this price point, I would expect a much better night’s sleep. One of the biggest disappointments for me was the ice cream sundae experience with our children. Our original plan was to order the famous Home Alone sundae. The kids were so excited about it, and it was something we had been looking forward to doing during our stay. Unfortunately, with our evening being pushed back, we didn’t get around to ordering dessert until approximately 11:00 PM. At that hour, ordering 16 scoops of ice cream seemed wasteful, so I decided to order individual sundaes instead. I specifically asked if they could make them special for the kids with fun toppings. The menu described the Ice Cream Sundae as three scoops of ice cream with whipped cream, maraschino cherries, M&M’s, and chocolate sauce. What arrived was honestly so disappointing. The sundaes each had different ice cream flavors, there were no M&M’s, and nothing about them was special. They were just very basic, blah sundaes with no attention to presentation. I know it might sound silly to complain about ice cream, but when you have four children who have been looking forward to staying at The Plaza, those are the little things that make the experience memorable. We weren’t just ordering dessert. We were trying to create a special memory for them, and I really expected more. I do want to recognize a few people who made a positive impression because I think it’s important to acknowledge the good as well. The woman who helped us at the front desk was absolutely amazing. She truly went above and beyond to make the experience special for my daughter. She was warm, welcoming, and genuinely wonderful. She honestly made the trip for us, and I hope she receives recognition for that because she deserves it. Unfortunately I did not get her name. We also really enjoyed the bartender at the Champagne Bar, and the valet team was great as well. Unfortunately, outside of those interactions, the rest of our experience was mediocre at best. I have stayed at many beautiful luxury hotels, and I understand that not everything is going to be perfect. But at this price point, and especially at a hotel with the reputation of The Plaza, I expected a completely different level of service. What bothered me most wasn’t any one particular issue. It was the combination of everything. The room condition, the lack of attention to detail, having to follow up on requests, and the overall feeling that nothing about our stay was particularly special. I also want to explain why I didn’t bring these issues up during our stay. We were only there for one night, had already lost time getting settled, and I didn’t want to spend the little time we had speaking with management or trying to resolve complaints. We were there to enjoy the experience with our children, and I didn’t want their memories of The Plaza to be about us being unhappy or complaining. We just tried to make the most of our time there. Now that we’re home, I felt it was important to share our experience. I understand we booked last minute, but I don’t believe that should change the level of service or quality of accommodations we receive. We paid the same rate and had the same expectations as any other guest. I truly wanted to love The Plaza. It was something I was excited to experience with my family, and I had hoped it would be one of those special nights the kids would remember for years. Instead, I left feeling like we spent $5,000. for an experience that simply didn’t live up to the hotel’s reputation. I look forward to hearing from you.

We came for a quick four day trip because my daughter was getting engaged in Central Park (her dream engagement location). I had always wanted to stay at The Plaza; so, I booked our stay. From the moment i walked into The Plaza, I felt the quiet calmness luxury of this masterpiece. Our room was fabulous and the service impeccable. Thanks to everyone at The Plaza for making our stay unforgettable!

was a must do once. The hotel is very nice and historically significant. The service was very good, but not over other places I have stayed. Also very feminine in design in my opinion. Not a bad thing, just not my preference. I enjoyed the room and my stay, but seems highly over valued based on stays at other luxury properties. Location and history are certainly significant bonuses, but for my money I would stay elsewhere next time. Very nice hotel with good staff in my opinion.

Service was not up to par had to wait for 15 minutes to check in housekeeping and room service was slow and did not do a good job of cleaning the room for turndown service overall great room great location but the service is not up to par

Hotel experience is great but location makes it extremely tough to access vehicle transportation, especially during parades. We had to walk several avenues with luggage and kids to get to our airport transport. A heads up before booking would go along way.

Room was great, loved the larger size. Breakfast was excellent, and I loved your eggs Benedict.

$4000 room – advertised that there would be certain Eloise items in the room. There were only two and I had to call up and they did bring a few more things. When I asked about the items, they said well we used to do that but we don’t do that anymore. My suggestion is don’t advertise that you offer certain items if you do not offer them any longer. There was a leak in the room that I waited for an hour for you all to come repair and then it was time for us to go to sleep because we had our granddaughter. We ordered room service and you had condiments that had already been opened and used. Also, I got permission from two people to check out between one and 130. I did end up leaving at 1:12 but as I was sitting in Bergdorf Goodman having lunch, you all called me six times which leads me to believe there’s bad communication.Several people told me they were going to address these items and call me back or possibly credit me in someway and that has not happened. The room is also very tired and needs to be refreshed. For $4000 a room should be perfection and it was not. When my son lived in New York for nine years I came to the plaza constantly. This was very very disappointing and not contacting me and trying to make this right is also very disappointing

We were supposed to spend two nights but had to cancel the second one due to a family matter which disappointed us at first. The booking process and cancellation of the second night went smoothly. We arrived and check-in went smoothly. The room looked nice at first glance as you would expect from The Plaza but upon further inspection it was a disappointment especially because we came to celebrate a special occasion. Dirty floors (stains and crumbs on the carpet, dirt on the bathroom floor), broken furniture, holes in the curtains, an opened bottle in the mini bar, lip stain on one of the champagne flutes, a rusty sink. All in all a presentation you would expect from a motel, not an “iconic luxury” hotel. We reported this including photos at check-out and were told we will hear back about a compensation/rate adjustment and haven’t heard back since. Now we’re relieved we had to cancel the second night.

I love the Plaza. But the service truly is horrendous. Till check in process, it’s great. But this is a couple times in a row, when you call room service or the staff that bring up your things are EXTREMELY rude and inefficient. Makes you think how a hotel with this heritage can have such below average service.

I cannot even describe how amazing this stay was. Staff were so incredibly kind and helpful to me and my little pup. Even as a 33 year old woman I couldn’t help but tear up seeing one of the staff members pushing a little girl dressed as Eloise around on a luggage trolley. Everything felt so magical and every inch of the property was so clean and smelled delightful.

It was raining pretty much the whole time, but we didn’t care because the room was so wonderful!