Excellent! Our experience at The Plaza was nothing short of excellent from our arrival to our departure . The staff went above and beyond to make our stay memorable. The staff at the front door were so pleasant and professional as they navigated with grace the greater than usual numbers of people passing by and gathering in the front area of the hotel due to the NYC marathon , which took place on Sunday November 01. •Ally at the front desk was lovely and set the tone for what would be a memorable visit with her orientation to detail and efficiency. •Amir Hussain 's attention to detail in the Champagne Bar was unwavering and he was so so pleasant adding to our experience . • Ivica, I believe this was the gentleman 's name , who took care of us Sunday morning in the Champagne bar for breakfast - was wonderful , and so enjoyable as well . Amir was also around on the Sunday morning in the Champagne Bar with the same excellence in service as we enjoyed the evening of October 31. While we were in New York for the marathon, and not able to take in everything The Plaza had to offer , we were more than spoilt with a beautiful room with so many special touches and a wonderful workout room to enjoy. It is without any hesitation that I would highly recommend The Plaza for one 's stay in New York. From the front door staff , to Ally at the front desk , to Amir and Ivica in the Champagne Bar- our experience was both excellent and so so positive .

Service was spotty (nobody went above and beyond, and some people didn’t do a good job). This was noticeable at check in and at the dining options. Also, when we entered the room we found an old contact lens on the sink from a previous guest. I am guessing the poor service is related to the hotel shutting down for renovations in January. Probably hard for the employees to be very motivated when they are going to lose their jobs. Hotel is still beautiful. The bathroom of our hotel room in particular was gorgeous. And the food was good.

I had the best stay for a special trip with my nieces. Comfortable, luxury room, with the most amazing views of Central Park. Great meals at the Champagne Bar and of course the tea experience at the Palm Court was fun. Beautiful Hotel.

My experience was extremely tainted by a security guard who did not believe I was staying in the pent house and refused to give me his name, he approached so aggressively it didn’t even cross my mind that he could have been an employee. He told me I was not allowed to take and pictures with a flash because I was disturbing “actual guests” meanwhile there was an event in the main dinning room with people blocking all entrances taking pictures with flash. When I went up to concierge to prove I was staying there. The man on call Wednesday night had no interest in helping me and dismissed me before I even started speaking.

Great Location In Front Of Central Park, Beautiful Experience,

The hotel is stunning. The staff is most helpful. The beds were uncomfortable and loud anytime someone turned over. One toilet in our room didnt flush well.

I won't be staying there again unless I am in another room as I am commuting to NYC for next 2 months, the room shook from the ac unit, not what I expected from the hotel, very frustrating trying to sleep

The hotel is iconic and the room was great. However there were a few customer service issues. 1) because I’m diamond with Accor, a few months ago when I stayed at the plaza I was given 3 complimentary drink vouchers to redeem during my stay, good for pretty much any drink on the menu of either bar. This wasn’t offered to me upon check in this time, so I asked. The man at the front desk then gave me 1 ticket good for any well drink at the bar only. 2) a butler introduced himself Friday upon check in and asked if I needed anything. I mentioned right away that we’d like ice delivered to our room that Sunday afternoon to chill a bottle of champagne we brought (to celebrate finishing the NYC marathon that day). We never heard from or saw the butler again, and never received the ice. 3)Saturday I asked the concierge if there were going to be any amenities (like bananas/waters) for runners race morning like some hotels have. He wasn’t sure, but said he’d text me and let me know. I never heard from him. Otherwise the rest of the stay was fine.

Had a great time. Coffee in the room would be nice.

Perfect place to stay if you are looking for authentic Guilded Age luxury! You cannot find it quite like this anywhere else!

The best!

We had a lovely experience through Isabelle creating a special package for us bringing our daughter to NYU for surgery, including special Eloise gifts for her and an upgrade to a room with a dresser so I could take my picture of her in a drawer at the Plaza like we have of me as baby :) We also really appreciated that afternoon tea was full the day we arrived and they squeezed us in anyway and when our room wasn't ready in time to change for tea, the front desk arranged for us to change in the spa. The only disappointing experiences we had were, there were some other items we wanted to get from the Eloise shop to take to the hospital but the system was down and we were late for an appointment so we just had to leave without them :( We also had called and requested the pink Eloise slippers for her as she loves pink, but we were only given the black kids slippers. And we would have loved to have gotten to take a tour, we are big historical property fans, but they were only offered on Thursday but she was already in the hospital by then. Also, when we went to pick up our bags from bell services when our room was ready, they had just been left unattended outside the baggage room door where anyone in the hotel could have taken them and it had my husbands security clearance work computer in it!

I did not intend to spend so much money but when I was offered one bedroom suite upgrade for an additional 1500 I agreed and now I am poor but happy. Core memories with my younger son. We rented home alone 2 and got the famous home alone ice cream. Walked the dogs in Central Park. Talked to staff. Overall staff is hands down amazing except a few doormen. Front desk stuff was phenomenal all days except on our checkout. Staff at Palm Court is the nicest most professional people I met in a long time. btw...palm court...you can literally feel the history...Tea service made my son sick I am not sure if its quality of food or he is allergic/sensitive to some of the ingredients. I personally loved it especially the finger sandwiches and the Plaza tea. I only have one negative comment to be honest amidst being mesmerized and sad the hotel is closing for renovations....the dog sitter the hotel found for us was not great :( even though they assured me she is wonderful. I dont think she loves dogs very much. thats just my hunch. Other than that we cannot wait to come back.

The best staff snd service, truly feels like home away from home

This was a beautiful stay. The room was well maintained and the staff was incredibly kind and prompt. The only change I would make is the room service transparency. I ordered a cheese quesadilla, got chicken in it, and tipped and signed off on a ~$60 check, but room service came to ~$140. Clarity would’ve been better but the stay itself was so beautiful it wouldn’t stop me from returning, just maybe not ordering food to the room. You have a great staff!

We had an amazing experience at The Plaza. The team reached out before arrival and coordinated the most special touches for our two birthday kids. It was absolutely incredible and special. The thoughtfulness of the staff was beyond measure. It was one of the most memorable experiences we’ve had.

Despite booking a suite and checking in considerably later than the usual check-in time, I was extremely disappointed to find the room completely empty, with no welcome note, flowers, or any kind of welcome amenity. I noticed flowers waiting near the entrance and even asked the staff whether they were intended for our suite and had simply been forgotten. The staff apologised and assured me that they would make up for it. However, despite my repeated reminders, absolutely nothing was done. What disappointed me most was the overall attitude of the staff. They seemed to behave as though, since the hotel was closing, guest satisfaction no longer mattered. I even raised my concerns directly with the General Manager, but unfortunately, this made no difference whatsoever. Furthermore, the housekeeping was well below the standard expected of a luxury hotel. Our suite was not cleaned properly or thoroughly. To make matters worse, despite being entitled to a late check-out, I was told that this would not be possible because the rooms were supposedly fully booked, even though rooms were clearly available. For a hotel of this reputation and price category, the entire experience was deeply disappointing. I expected a much higher level of service, attention to detail, and professionalism, particularly as a guest staying in a suite. Unfortunately, the lack of care, the repeated unfulfilled promises, and the dismissive attitude of the management made the experience particularly frustrating.

Being at the Plaza is frankly a privilege . My best memories are of the Plaza and NYC feeling like I was someone special.

Mother/daughter trip, stayed for 2 nights. Had a wonderful time, enjoyed the elegance of the hotel.