The Plaza, A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,409 reviews

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The Plaza, A Fairmont Hotel - Image 1
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768 Fifth Avenue, 10019 New York, United States

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza, A Fairmont Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Telephone
Fax +1 212-759-3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,409 reviews

Customer review rating 1.5/5

Jonathan D. Couples - Confirmed reviews ALL

Bad experience.

Dear Mr. D., Thank you for taking the time to share your feedback. We cannot begin to describe how disheartening it is to learn of your disappointment. Please accept my sincere apologies for the delay with valet parking and luggage handling upon arrival, the bath water and the poor service during breakfast. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and please accept my sincere apologies that these aspects of your stay fell short. Your feedback certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City. Sincerely, Sam Ioannidis Managing Director

Customer review rating 4.5/5

Anna L. Z. Friends - Confirmed reviews ALL

Super kind & amazing staff; splendid location and just a beautiful stay in general

Dear Ms. Z., We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Customer review rating 3.5/5

Tess B. Families - Confirmed reviews ALL

Pretty hotel and well located. Service was not up to 5* standard though, no personalization during exchanges with staff. Still having to show your room card to be able to get in the hotel when staying for more than 2 nights is inconvenient and frankly not what you would expect from a luxurious property. I understand that there are many tourists that come into the lobby but that’s why staff should be able to recognize guests, especially when staying for a full week. Also if housekeeping came in the morning while we were still in the room, they wouldn’t come again during our absence, and this happened for two days in a row. No turndown service either. So all in all, hotel is pretty and well maintained, but not worth the hype

Customer review rating 5.0/5

Caryl R. Business - Confirmed reviews ALL

I had an excellent stay and the service was top notch

Dear Ms. R., We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Christopher S. Couples - Confirmed reviews ALL

Although we are local New York City residents, my wife and I chose a four-night stay at The Plaza Hotel as our base for the celebration of our anniversary. At The Plaza we experienced extraordinary, hospitality, quality, comfort, and elegance. The location is also extraordinarily convenient to Broadway theaters, the museum mile, 5th Avenue shopping, Lincoln Center, and transportation. Don't miss High Tea in the magnificent Palm Court!

Dear Mr. S., Thank you for taking the time to share your experience. It is a pleasure to have welcomed you and your wife for your anniversary celebration! Our team delights in ensuring all of our guests enjoy The Plaza's legacy of extraordinary service. I have shared your comments with our colleagues, which no doubt will serve as encouragement and inspiration. We hope for the opportunity to welcome you once again, and wish that the next visit may be as wonderful as the last. Sincerely, Sam Ioannidis Managing Director

Other web-users rate our hotel

  • 313 reviews 9.1/10 Location
  • 509 reviews 6.7/10 Room
  • 710 reviews 7.7/10 Service
  • 214 reviews 8/10 Vibe
  • 114 reviews 4.1/10 Value
  • 113 reviews 4.6/10 Cleanliness
  • 54 reviews 6.6/10 Breakfast

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