The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating 4.4/5 3,564 reviews
The Plaza - A Fairmont Managed Hotel
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Hotel extras

Ultra-luxury hotel on Central Park, featured in over 30 Hollywood films. All suites include 24-hour butler service. The Palm Court, Champagne Bar, Rose Club, Todd English Food Hall, and The Plaza Food Hall offer more than 20 food and beverage options.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • Outdoor playground for children (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor playground for children (Nearby)
  • Golf (Nearby)
  • Tennis (Nearby)
  • Private beach (Nearby)
  • Other sports activities
  • Snow Skiing
Business services
  • 19 meeting room(s)
  • Conventions hotel

Hotel location

The Plaza - A Fairmont Managed Hotel

5th Avenue at Central Park South
10019
new york
united states

Tel: +1212 7593000

Fax: (+1)212 7593001

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN F KENNEDY INTL AIRPORT At 32.19km / 20 miles

  • By plane

    LA GUARDIA AIRPORT  At 20.92km / 13 miles

  • By plane

    NEWARK LIBERTY INTL AIRPORT At 35.41km / 22 miles

GPS :40.764268, -73.974155

Our accommodations

The refined elegance of each spacious guest room and suite is inspired by the Louis XV style of French decor- White Glove Butler service is offered to all Suite guests- In room Ipad connects each guest with a vast array of services-. Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

Plaza King

  • Max. number of persons: 2
  • Area: From 44
  • Bathrobe

Deluxe King

  • Max. number of persons: 3
  • Area: From 51
  • Bathrobe

Deluxe 2 Queens

  • Max. number of persons: 4
  • Area: From 55
  • Bathrobe

Terrace Room King

  • Max. number of persons: 2
  • Area: From 51
  • Bathrobe

Deluxe King Accessible

  • Max. number of persons: 3
  • Area: From 51
  • Bathrobe

Family Grand Luxe 2 Queens

  • Max. number of persons: 6
  • Area: From 68
  • Bathrobe

Tower Room

  • Max. number of persons: 2
  • Area: From 51
  • Bathrobe

Edwardian 1 BR Suite King

  • Max. number of persons: 4
  • Area: From 93
  • Bathrobe

Carnegie Partial Park Vw 1BR Ste

  • Max. number of persons: 4
  • Area: From 93
  • Bathrobe

Penthouse 1BR Suite King

  • Max. number of persons: 4
  • Area: From 139
  • Bathrobe

Vanderbilt Fifth Ave 2 BR Suite

  • Max. number of persons: 6
  • Area: From 139
  • Bathrobe

Grand Luxe King Room

  • Max. number of persons: 3
  • Area: From 58
  • Bathrobe

Grand Luxe King Room ADA

  • Max. number of persons: 3
  • Area: From 68
  • Bathrobe

Junior Suite King

  • Max. number of persons: 4
  • Area: From 68
  • Bathrobe

Pulitzer Fifth Ave 1BR Suite King

  • Max. number of persons: 8
  • Area: From 93
  • Bathrobe

Pulitzer Fifth Ave 1 BR Suite ADA

  • Max. number of persons: 4
  • Area: From 93
  • Bathrobe

Eloise 1 BR Suite

  • Max. number of persons: 3
  • Area: From 58
  • Bathrobe

Fitzgerald Suite King

  • Max. number of persons: 2
  • Area: From 65
  • Bathrobe

Grand Penthouse 2 BR Terrace Suite

  • Max. number of persons: 4
  • Area: From 232
  • Bathrobe

Royal Suite 3 BR

  • Max. number of persons: 4
  • Area: From 409
  • Bathrobe

Our restaurants and bars

THE PALM COURT

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

THE PLAZA FOOD HALL

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Plaza Food Hall offers a collection of fine food purveyors, as well as counter-style dining options. Open for breakfast, lunch and dinner. Shops include Epicerie Boulud, Payard Patisserie, Vin sur Vingt, Luke's Lobster and many more.

THE TODD ENGLISH FOOD HALL

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Todd English Food Hall is inspired by classic European food halls and offers a wide variety of cuisines, from seafood to pastas to American favorites.

THE CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The seamless fusion of traditional and modern and a passion for uncompromising service make the new Champagne Bar an experience that is indulgent and truly unforgettable.

ROSE CLUB

Photo non contractuelle / Strictly non binding

The Rose Club, embodying the grandeur of The Plaza with a splash of contemporary style and spirit, overlooks the stunning hotel lobby. The menu features an array of signature and classic cocktails, wines, champagnes, and a select epicurean menu.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 446

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,564 reviews

good-but somethings could have been better

Customer review rating 4.4/5

Karen W. Families - 04/12/2019 Confirmed reviews ALL

some Outlets in hotel room were not working that great and were sparking. milk and cookies that used to be a "free" welcome item for kid seemed unheard of but then when we got it, I was charged $38. Elevator in hotel was not working first day or two. I remember having issue last year too. Just a few items that we noticed. Thank you.

Beautiful hotel but wasn't able to get much sleep

Customer review rating 4.4/5

Jeffrey S. Business - 03/12/2019 Confirmed reviews ALL

It was beautiful and the service was excellent; however, my room was next to the garbage pickup where it was impossible to sleep at night.

Very relaxing

Customer review rating 4.4/5

Dorothy P. Families - 03/12/2019 Confirmed reviews ALL

The concierge was very helpful and everything was clean and the beds are so comfortable

Our first stay...

Customer review rating 4.4/5

Jeanne K. Families - 02/12/2019 Confirmed reviews ALL

My husband and I opted to treat ourselves. We were elated with our stay. The hotel is BEAUTIFUL. The staff was EXCEPTIONAL. We hope to stay there again.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel, and are delighted to know that you enjoyed a first stay at The Plaza. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

Dream Stay in NYC

Customer review rating 4.4/5

M T. Business - 01/12/2019 Confirmed reviews ALL

Staying at The Plaza has always been on my bucket list. I am so grateful to have had the opportunity to stay at this amazing hotel and especially during the holiday season. My wife enjoyed staying with me while I was on business. Hopeful to return again in near future.

Dear Mr.T., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is wonderful to know that you and your wife enjoyed a pleasant stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as wonderful as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

Our stay exceeded all of our expectations!

Customer review rating 4.4/5

Mary E. Families - 29/11/2019 Confirmed reviews ALL

We expected our stay at the Plaza to be lovely. We knew our suite would be beautiful and it was. We knew the towels and sheets would be of the highest quality and they were. What we didn’t expect was the kindness and helpfulness of all of the staff. Everyone went above and beyond to help and make sure our stay was exceptional and it was!

Dear Ms. E., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

Service was under par for what I would expect from an establishment with your reputation

Customer review rating 4.4/5

Ben S. Couples - 29/11/2019 Confirmed reviews ALL

My partner and I wanted a luxurious weekend getaway and were very disappointed. I used a bottle of champagne from the mini-bar on Friday night. The empty bottle remained on the counter until Sunday when we left and was never replenished the entire time. Room 828 has a creepy painting of a gender neutral individual on the wall. Otherwise it was ok (quiet) but not what I would expect for $1,000 a night.

Dear Dr. S., Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the mini bar having not been restocked and that the decor was not a fit for your stay. Rest assured, this is not typical or indicative of the service culture we champion at The Plaza, and I am truly sorry that it happened to you. Your feedback has been shared with all of the concerned colleagues as a teachable moment and we are already implementing corrective measures to ensure your experience is not repeated. By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations. Should your travels bring you back to The Plaza, please contact me at least 5 (five) nights prior to arrival so that I may oversee your stay. Although I understand this does not take away from your negative experience, I do hope that it will be a step towards restoring your faith in The Plaza’s commitment to service. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Thoroughly enjoyed our stay.

Customer review rating 4.4/5

Rene L. Couples - 29/11/2019 Confirmed reviews ALL

Staff at the front desk,concierge,and room service were excellent to deal with. Doormen especially were not friendly and only interested in a tip.

Dear Ms. L., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback, although we are disheartened to learn of your experience with our door team. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

No hot water

Customer review rating 4.4/5

Kit Business - 26/11/2019 Confirmed reviews ALL

I was really disappointed. I love this hotel and go out of my way to stay here, but the hotel let me know the hot water would be out from 11 pm to 6 am the only night of my stay. I planned to work out in the morning and shower after (after 6 am) but I finally left the hotel at 8:45 am and there was still no hot water. This is a very expensive hotel and I ended up going to my meeting with dirty hair feeling very uncomfortable and self-conscious about it. Overall the guidance I got from hotel staff kept pushing the estimate back 30 min and just resulted in me leaving late still not getting a hot shower. Very disappointed.

Dear Ms. D., Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the hot water shutoff that impacted your stay. It is important to know that this was the result of an unforeseen, one-time shutoff by the gas company to perform emergency maintenance in our area. We understand hot water is a basic necessity and apologize for having been given inconsistent information as to the time service would be restored. Please know this is not typical or indicative of the service experience we would like for our guests and I am truly sorry it happened to you. Should your travels bring you back to The Plaza, please contact me at least 5 (five) nights prior to arrival so that I may oversee your stay and apply an upgrade (based on availability). Although I understand this does not take away from your negative experience, I do hope that it will be a step towards restoring your faith in The Plaza’s commitment to service. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Disappointing facilities and services

Customer review rating 4.4/5

Rick Families - 25/11/2019 Confirmed reviews ALL

Physical facilities; restaurant; in-room amenities; and a few staff all disappointed. Elevators were extremely slow or non-functioning. The restaurant offered only a very limited selection of foods. The room itself lacked even a simple coffee machine, which any $79 per night motel would have supplied. (One could be provided for a $17 charge....ludicrous.) Astonishingly stingy with bottled water. And one or two staff lingered after delivering bags, staring intently to signal the need for a tip.

I love the Plaza!

Customer review rating 4.4/5

Marianne Solo - 25/11/2019 Confirmed reviews ALL

I feel spoiled and safe when I visit the Plaza . I visit my elderly uncle who is a Paulist priest. My stay at the Plaza makes the trip special.

it was very good

Customer review rating 4.4/5

Mary Friends - 25/11/2019 Confirmed reviews ALL

Here are the reasons I did not give you a 10: We had to call 2x for ice. The main living room rug was very, very dirty with red stains on it. There were cigarette butts out on the floor of the terrace. After we left, the very next day, I called 2x to ask if my new Bose head phones had been left upstairs in the master bedroom on the large dresser - that is where I unpacked them. They could have fallen off, behind the dresser. No one, STILL, has returned my calls about my lost headphones. The staff was wonderful, the beds were comfortable. I just thought the stained rug was an eye sore as were the cigarette butts outside. But, what really caused me to write this was being completely ignored when I called about my head phones.

Plaza is missing the small details

Customer review rating 4.4/5

Cheryl B. Friends - 24/11/2019 Confirmed reviews ALL

This is the second time that I have stayed at the Plaza, and to be quite frank, it was just a little disappointing. At check-in for example, the reception staff ask if you want a daily newspaper delivered to your door. I said "Yes". I never received a newspaper. It's no big deal, but top hotels should deliver especially once they have asked the guest for their preference. The website says there is an IPAD in rooms to adjust thermostat, lights, etc. Well my friend (who had the room across the hall) had no IPAD. We searched all the drawers and cabinets. When we went downstairs we let staff know that the IPAD was missing. At that point they informed us that the IPADs were being phased out. The big concern was Friday morning (the morning after the utilities worked on the water pipes and hot water was to be restored by 6 a.m.). At around 9, the maid knocked for housekeeping. Ordinarily, on check-out day, housekeeping doesn't come by until you check-out though, right? But she was there and I asked her about the hot water since it still wasn't back and I was wondering if I could take a shower. She said something to the effect "Oh, I can get you hot water. You want to make tea?" Then I explained that there was no hot water in the sink or the shower. She turned it on to verify and said she would check and let me know. It just seemed very poor communication that your staff wasn't appraised of the hot water situation at all. My friend, incidentally, took an "icicle shower". Shortly thereafter my friend and I went downstairs. We worried about having breakfast at the Palm restaurant. In Virginia, restaurants are closed by the health inspector when there is no hot water. My friend wanted to speak to a hotel manager before we proceeded to breakfast. She just wanted some assurances. The manager at one point exclaimed, "It's not our fault" which seemed like a confrontational answer to a guest. The only reassurance we got was that The Plaza had "procedures in place". ( I apologize for my friend as she got very outspoken so my apologies to the hotel manager and the friendly restaurant manager G Campos if I remember correctly!!). Overall our stay was lovely. The champagne and sweets in my friend's room for her birthday was a nice touch and we appreciated that. The Plaza is a beautiful hotel, the rooms are absolutely lovely and the hotel is in a perfect location. So I hope to be back one day soon again. PS Further in the survey I remembered tiny things but there was no comment area so I came back to this box... I forgot from my previous stay that there WAS an electric plug in the bathroom!! It was hidden behind the blow dryer and I didn't notice it for two days until I noticed the blow dryer bag was lit up at night from the electric socket!! So maybe don't hide it for people like me who can't figure it out!! Also, for me, the gardenia smell everywhere (even in the lobby?) was rather strong. I had to take the sachet off the hanger and put it in a drawer as it was overwhelming to me. (I did make sure to put it back!) My friend however really liked it!! And finally, the noise in my room was the jackhammer rat-a-tat-tatting at 12:30 a.m. below my room on 58th Street!!

Dear Mrs. B., Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the multiple service disruptions encountered throughout your stay. Rest assured, this is not typical or indicative of the service culture we champion at The Plaza, and I am truly sorry that it happened to you. Your feedback has been shared with all of the concerned colleagues as a teachable moment and we are already implementing corrective measures to ensure your experience is not repeated. By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Just so so

Customer review rating 4.4/5

Anonymous Families - 22/11/2019 Confirmed reviews ALL

I have stayed at many Fairmont hotels and this was lacking the warmth and service of the others. There was nothing special of what should have been a wonderful magical place to stay. We were not informed prior to our arrival about there not having hot water there evening we arrived. Apparently the city was doing work on the plumbing. The front desk did not mention it either. We flew in from Hawaii and were tired and hungry. We went out for a late dinner and when we returned to our room we noticed a letter on the wet bar stating there will be no hot water from 11pm to 8am. If we had been told at check in we would have showered before dinner. The letter was there before we went to dinner but didn't see it. Then in the morning, we did not have hot water until about noon. No one went out of their way to help and certain things took a long time to get (like when we ordered wine glasses). We were never offered ice and forgot to ask when we ordered the wine glasses.

Dear Mrs. O'Toole, Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the hot water shutoff that impacted your stay. It is important to know that this was the result of an unforeseen, one-time shutoff by the gas company to perform emergency maintenance in our area. We understand hot water is a basic necessity and apologize for having been given inconsistent information as to the time service would be restored. Please know this is not typical or indicative of the service experience we would like for our guests and I am truly sorry it happened to you. Should your travels bring you back to The Plaza, please contact me at least 5 (five) nights prior to arrival so that I may oversee your stay and apply an upgrade (based on availability). Although I understand this does not take away from your negative experience, I do hope that it will be a step towards restoring your faith in The Plaza’s commitment to service. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Great location - outdated hotel

Customer review rating 4.4/5

Sb Families - 22/11/2019 Confirmed reviews ALL

Great location, furniture (in room but also public area) should be restored (dated, looks used), bathroom toilet seat had cracks, shower connector to wall barely fixed to hold, faucet and tub parts loose. Windows should be better insulated (even with high temperature heating and closed curtains it can get very cold and loud). Service not coordinated (confirmed late checkout till 4PM, room was already cleaned out with personal belonging at 2:30PM).

Subpar

Customer review rating 4.4/5

Alison P. Families - 22/11/2019 Confirmed reviews ALL

We stayed Thursday-Sunday at $3,4722. I thought it would be an amazing experience in this beautiful hotel. The first night and into the morning, there was no heat and NO hot water. Housekeeping did not change our sheets during the stay. There was a spot on the bed and it was definitely visible and still did not change it. I also found a hair in my fruit At breakfast. Yuck! I really was disappointment. Other the other hand, concierge was fabulous. Helped with accommodations prior to my stay. Staff was also pretty friendly.

Dear Mrs. P., Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the hot water shutoff that impacted your stay. It is important to know that this was the result of an unforeseen, one-time shutoff by the gas company to perform emergency maintenance in our area. We understand hot water is a basic necessity and apologize for having been given inconsistent information as to the time service would be restored. Please know this is not typical or indicative of the service experience we would like for our guests and I am truly sorry it happened to you. Should your travels bring you back to The Plaza, please contact me at least 5 (five) nights prior to arrival so that I may oversee your stay and apply an upgrade (based on availability). Although I understand this does not take away from your negative experience, I do hope that it will be a step towards restoring your faith in The Plaza’s commitment to service. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Plaza Guest

Customer review rating 4.4/5

Richard Couples - 22/11/2019 Confirmed reviews ALL

Overall it was lovely. After all, it's The Plaza! All of the people we interacted with were friendly and eager to please. The concierge staff is wonderful! The hotel itself while beautiful does hint of its age from time to time. But then it's that age and history that make the Plaza so iconic. We received a note in our room one evening that stated that a utility company would be doing some work and there would be no hot water available between 11pm and 6am. Unfortunately, there was still no hot water at 9am and a cold shower had little appeal. To the credit of the Plaza staff, when I brought this to their attention they were quick to make an adjustment to our charges. The gentleman serving us in the upstairs lounge was very friendly. When I mention the wobbly table top he commented that they were replacing all of that furniture but that it hadn't arrived yet. Our room was beautiful and the bed very comfortable. The mosaic tile work in the bathroom was also very nice. In short, even with a few bumps, we loved the Plaza and look forward to a return visit. Hats off again to the concierge staff - thank you!

Dear Mr. K., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback regarding our colleagues, however we are disheartened to know the hot water outage impacted your stay and sincerely apologize for any inconvenience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

Lovely stay

Customer review rating 4.4/5

Jason Couples - 22/11/2019 Confirmed reviews ALL

Well appointed and very attentive service.

Dear Mr. P., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

OK, but.....

Customer review rating 4.4/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Check in was OK. Room comfortable. After dinner, I returned to the room to find a letter indicating there was a plumbing issue. That was the bad news. The good news was that I was assured the issue would be resolved by 6 AM. I had an early business breakfast scheduled for the next day. I rescheduled the meeting to ensure I could take my 6 AM shower first. 6:00...no hot water. 6:15...the same. 7:00...no change...check out totally frustrated.

Dear Mr. S., Thank you for taking the time to complete a survey regarding your recent experience at our hotel and sharing with us your valuable feedback. We cannot even begin to describe how disheartened we are to learn of your disappointment. Please accept our sincere apologies for the hot water shutoff that impacted your stay. It is important to know that this was the result of an unforeseen, one-time shutoff by the gas company to perform emergency maintenance in our area. We understand hot water is a basic necessity and apologize for having been given inconsistent information as to the time service would be restored. Please know this is not typical or indicative of the service experience we would like for our guests and I am truly sorry it happened to you. Should your travels bring you back to The Plaza, please contact me at least 5 (five) nights prior to arrival so that I may oversee your stay and apply an upgrade (based on availability). Although I understand this does not take away from your negative experience, I do hope that it will be a step towards restoring your faith in The Plaza’s commitment to service. Again, I apologize for any inconvenience and thank you for sharing your experience with us. We hope for the opportunity to welcome you for a more pleasant experience next time your travels bring you to New York City. Sincerely, Michael Weinstein Assistant Director of Front Office

Elegant

Customer review rating 4.4/5

Cheryl M. Solo - 20/11/2019 Confirmed reviews ALL

as always, my stay is always wonderful due to the employees. Your are greeted as you step out of the car and remembered from your last stay. The bellman are all so wonderful and kind and the servers in the lobby treated you graciously.

Dear Ms. M., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office
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