The Plaza, A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,400 reviews

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The Plaza, A Fairmont Hotel - Image 1
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768 Fifth Avenue, 10019 New York, United States

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza, A Fairmont Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Telephone
Fax +1 212-759-3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,400 reviews

Customer review rating 3.5/5

Leia B. Friends - Confirmed reviews ALL

Dear Plaza Team, My girlfriend and I recently stayed at your property and overall had a wonderful experience. We truly enjoyed the lounge, drinks, and especially the caviar, and found the staff and service to be excellent throughout our stay. Unfortunately, our first night was significantly impacted by an issue with the air conditioning in our room. It appeared that the AC was not functioning properly, and at times it even felt as though heat was being circulated. A technician was sent to the room, but the issue was not resolved, and the temperature continued to rise. After multiple calls, (no one came the second call) including one around 4:00 AM when the room reached approximately 82 degrees, we were eventually moved to a smaller room. Having just arrived from travel, the lack of sleep that first night made for a difficult start to what was intended to be a relaxing 2 day stay. While we appreciated the room change and the efforts made, the situation did put a damper on our overall experience. I did call the following morning to explain what had happened, and then we moved again to a somewhat larger room, but I wanted to follow up in writing as well. We truly value the level of service your property is known for, which is why this stood out. Thank you for taking the time to review this feedback, and we hope to return in the future under better circumstances. Warm regards, Leia B.

Dear Ms. B., Thank you for taking the time to tell us about your experience at The Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to learn about the challenges you faced during your recent stay, particularly with the dysfunctional cooling unit in your initial room. We appreciate your feedback, as it highlights areas where we must improve. We are committed to addressing the issues you raised and making improvements to ensure that future guests have a more enjoyable experience. We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City. Sincerely, Sam Ioannidis Managing Director

Customer review rating 2.0/5

Dylan R. Friends - Confirmed reviews ALL

I stayed at the The Plaza Hotel for a one-night staycation to celebrate my birthday and, more importantly, beating lung cancer at 27. It was meant to be a meaningful and memorable experience. The hotel itself is undeniably beautiful, with impressive amenities, but the service left me deeply disappointed. From the moment I arrived, I felt an undercurrent of judgment that made me uncomfortable. Prior to check-in, I purchased the pet package for my dog and was even asked to provide my dog’s robe size. However, once I arrived and settled into my room, the package was nowhere to be found. When I called to inquire, I was repeatedly bounced between the front desk and housekeeping with no resolution. After multiple frustrating back-and-forths, I gave up and was forced to pay the $250 fee again just to receive the package. After returning home, I realized I had accidentally left the robe behind. Given that I had effectively paid $500 for it, I reached out immediately. Unfortunately, I encountered the same pattern—being passed between departments before someone finally assured me it would be mailed within a week. It never arrived. What should have been a special, celebratory stay was ultimately overshadowed by poor communication, lack of accountability, and disappointing service. I left feeling undervalued as a guest, which is especially disheartening given the significance of the occasion.

Dear Ms. R., We are very disappointed to hear about your recent experience and would welcome the opportunity to speak with you directly to understand the situation better. This is certainly not the experience that we strive to deliver. Please feel free to reach out to my office directly at an… or +1… to discuss in more detail. Sincerely, Sam Ioannidis Managing Director

Customer review rating 3.5/5

Barry C. Couples - Confirmed reviews ALL

Having stayed in a number of 5 star hotels around the world, we were excited to experience the historical Plaza Hotel however our stay fell below our expectations. Firstly, we were not notified that filming was taking place in the Palm Court therefore we were unable to experience this. The staff, in general appeared bored and uninterested and fell short of the 5 star experience we were expecting in terms of customer service. The saving grace was the room, which was lovely and comfortable and the in dining breakfast which was delicious. I would not recommend the Plaza Hotel especially at its current price point. It does not compete with other hotels in this bracket.

Dear Mr. C., Thank you for sharing your feedback regarding your recent stay at The Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry to hear about the lack of attentiveness and service you experienced with our staff and no prior notification of our Palm Court being closed during your stay. This is certainly not the experience we aim to provide to all our guests. Your feedback is very important to us, it certainly allows us to continuously review the services we provide and help us concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope that you will consider giving us another opportunity of warmly welcome you again. I would be delighted to personally oversee your future reservation, whenever your travels bring you back to New York City. It would be my pleasure to assist with your arrangements personally and ensure a seamless experience on your next stay. Warm regards, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Binita T. Couples - Confirmed reviews ALL

great service and beautifully decorated rooms as well as the hotel

Dear Ms. T., We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Francisco G. Families - Confirmed reviews ALL

From the moment we arrived to the moment we left we were made to feel more than just hotel guests. We were made to feel like we were at home amongst friends and family. Friendly faces and kind smiles. We live spending our time at the champagne bar where we can enjoy some great food and beverages. Concierge was top notch, any request we had they were able to accommodate without fail. Thank you to the entire Plaza team for making this another incredible experience for myself, my wife and 3 children.

Dear Mr. G., Thank you so much for your kind comments about your stay with us! I am delighted you and your family had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back. Warmest Regards, Sam Ioannidis Managing Director

Other web-users rate our hotel

  • 313 reviews 9.1/10 Location
  • 506 reviews 6.8/10 Room
  • 703 reviews 7.7/10 Service
  • 212 reviews 7.9/10 Vibe
  • 115 reviews 4.4/10 Cleanliness
  • 114 reviews 3.8/10 Value
  • 52 reviews 6.5/10 Breakfast

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