The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 1,224 reviews

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Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,224 reviews

TripAdvisor Rating  4.5/5  4,665 reviews

Certificate of excellence 2024

Great long weekend visit.

TripAdvisor rating 5.0/5

jgpi7 TripAdvisor review

Our stay was perfect from start to finish. Everyone employee we encountered was very friendly and helpful. However, the highlight of our visit was Mr. Kazi Jalal at the Palm Court. He is an absolute joy to be around. The Plaza is fortunate to have him.

Eloïse tea at the palm court

TripAdvisor rating 5.0/5

Andrea J TripAdvisor review

Friendly and thoughtful service seated promptly upon arrival and the atmosphere was beautiful. Our server came often to check on us and my daughter absolutely loved the experience. Will make it a tradition going forward. Our servers truest added to the experience.

They need to up their game!

TripAdvisor rating 3.0/5

DEK649 TripAdvisor review

The Plaza is a New York icon and was know to be one of the most spectacular luxury hotels in the world. Sadly, that is not even close to the truth any more. We stayed for 3 nights in their Penthouse King Suite with Terrace at $4,000 per night. At that price, I think they need to be doing so much better. Pros: 1. Excellent location 2. Beautifully appointed rooms (although not in perfect working order) 3. High quality Etro bathroom amenities 4. Comfy beds and furniture 5. The house car (a Maybach) took us to a theatre show one evening. This was a really nice touch. Cons: 1. None of the rooms have views of Central Park, not even the $50,000 per night Penthouse! Only the residences have views, not the hotel. On their website, they claim to have "City Views" but for the most part, unless you walk out onto the terrace (if your room has one), you only have a view of the internal courtyard. 2. Little attention to detail. When we checked in, I asked for additional water to be supplied to the room daily. They made no note of it and I had to call every day to ask for the same thing again. Housekeeping didn't supply bathrobes for 2 days, had to call for this too. No fresh flowers in the room, such an inexpensive item that adds loads of value. 3. The room had a kitchenette with a really cheap microwave and dishwasher but not a single plate, knife or fork? The minibar has the bare minimum stock and is all outrageously priced. Here's an idea, make everything in the mini bar free! If it costs you $100 then make the room price $100 more. The illusion is worth $300. 4. When logging onto their wifi, it offers a $24 Upgrade to high speed. REALLY? I'm paying $4,000 a night and need to upgrade the wifi? That is just so unbelievably tacky. 5. Not all the staff were the friendliest. On arrival, the doorman took our luggage to the check-in desk and then awkwardly hung around for a tip. We did not have cash at that time and having thanked him numerous times, he finally got the message. To be fair, the room service and cleaning staff were all very lovely. 6. They have Palm Court, which is for high-tea and snacks and only one restaurant - Champagne Bar. The restaurant is nothing short of awful. It's located in an open area which is the traffic zone to the check-in, echoed like hell and was freezing cold. The service is unbelievably slow, poor wine selection, tiny menu with not a single chicken dish. Disappointing on every level. I would expect nothing less than a Michelin star restaurant in an icon like the Plaza. A wine bar perhaps? A tea room? An ice cream shop? It is so easy to make this so much better. In conclusion, I think management is asleep at the wheel. if I were Fairmont, I would replace the current management and hire some fresh ideas. Start paying attention to what Aman, Six Senses, Mandarin, and the new Waldorf are all getting right. They are modernizing the hotel experience. The Plaza management is stuck in the past and it shows. They're trading on their famous name to charge 5 Star prices for 4 star value. Sad to say, until this place undergoes a change in command and gets some fresh ideas, I would neither recommend it, nor return.

Did not disappoint

TripAdvisor rating 5.0/5

TraceyW637 Families - TripAdvisor review

We thought we would visit the iconic Plaza Hotel for breakfast and it did not disappoint. The food, drinks, juices were excellent as was the ambience and service. All our servers were excellent but our experience was made extra special by Muhibul. He was so welcoming and made us feel special. If anyone at the Plaza is reading this review, please give Muhibul a pat on the back as he is a credit to the Hotel. Safe to say, the experience was so special that when we return to New York, we will be returning to the Plaza for breakfast. It has become a new tradition.

Afternoon Tea is a cute date idea

TripAdvisor rating 5.0/5

Andres Z TripAdvisor review

The tea selection was impressive and has something for eberyone. The afternoon tea menu left us feeling very full. There was a nice variety of sweet and savory bites. Porfirio was great, very attentive, and kind. It was a fun Valentine's Day treat!

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Other web-users rate our hotel

  • 312 reviews 8.8/10 Location
  • 523 reviews 6.2/10 Room
  • 708 reviews 6.8/10 Service
  • 5 reviews 5.6/10 WiFi
  • 207 reviews 7.7/10 Vibe
  • 174 reviews 5/10 Food
  • 128 reviews 4.2/10 Value
  • 106 reviews 3.4/10 Cleanliness

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