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The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating 4.4/5 3,723 reviews

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The Plaza - A Fairmont Managed Hotel
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE

  • Peerless luxury for over a century in a New York City landmark

  • In the center of Manhattan at 5th Avenue and Central Park South

  • Spacious rooms and suites combining opulent décor and premium amenities

  • A selection of elegant meeting facilities including the regal Grand Ballroom

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • 1 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Services for children
  • Beach and water sports
  • Bicycles rental Paying
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Plaza - A Fairmont Managed Hotel

5th Avenue at Central Park South
10019 new york
united states

Tel: +12127593000

Fax: (+1)2127593001

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN F KENNEDY INTL AIRPORT At 32.19km / 20 miles

  • By plane

    LA GUARDIA AIRPORT  At 20.92km / 13 miles

  • By plane

    NEWARK LIBERTY INTL AIRPORT At 35.41km / 22 miles

GPS :40.764268, -73.974155

Our accommodation(s)

From fine fabrics and sumptuous furnishings to timelessly elegant décor and lavish amenities, our 282 spacious accommodations offer unparalleled comfort in New York City's heart. Guests in our inimitable collection of suites enjoy 24-hour butler service. Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

Plaza King

  • Max. number of persons: 2
  • Area: From 44 / 474 sq ft
  • Bathrobe

Deluxe King

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Bathrobe

Deluxe 2 Queens

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Bathrobe

Terrace Room King

  • Max. number of persons: 2
  • Area: From 51 / 549 sq ft
  • Bathrobe

Deluxe King Accessible

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Bathrobe

Family Grand Luxe 2 Queens

  • Max. number of persons: 6
  • Area: From 68 / 732 sq ft
  • Bathrobe

Tower Room

  • Max. number of persons: 2
  • Area: From 51 / 549 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

THE PALM COURT

Type of cuisine: Cafe

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 5,000

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,723 reviews

Great stay

Customer review rating 5.0/5

Felix E. R. Families - 07/06/2021 Confirmed reviews ALL

As always, a very nice weekend relaxing day. I missed the restaurants not been open.

Dear Felix, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

An amazing experience

Customer review rating 5.0/5

Andrea C. Couples - 05/06/2021 Confirmed reviews ALL

We booked the night to celebrate my 50th birthday and the Plaza staff made it the most memorable experience for my husband and I. We got there early Saturday morning and we were greeted by Patrick to check in. My husband had mentioned it was my birthday. Patrick and Allison let us know that we were being upgraded to the Royal Plaza Suite. We were absolutely blown away by the sweet and by their kindness in trying to make my birthday memorable. Both Patrick and Allison were so kind and did not have to do that, but they made my day. We received a note from the hotel along with champagne and macarons. We also had wonderful conversations with Waheed who has so much wonderful history at the hotel. Everyone we encountered were wonderful to us and made my birthday so special. I have told everyone who will listen about our wonderful experience at the Plaza. We live in the area but we will be booking again as we had such an amazing experience and while the suite was beyond our wildest dreams, it was the amazing staff who make the Plaza so special. Thank you all for everything you do!!

Dear Andrea, Thank you for taking the time to complete a survey regarding your recent stay at our hotel! We were very glad to see that you have enjoyed your recent stay overall and this has been shared with all of our colleagues. By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations. Thank you for choosing The Plaza and we look forward to welcoming you back in the near future. Sincerely, George Cozonis Managing Director

Great Stay!

Customer review rating 5.0/5

Kenya Families - 03/06/2021 Confirmed reviews ALL

The staff was very friendly and accommodating. Afternoon tea at The Palm was marvelous and made the our stay even more special!

Dear Kenya, We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

Great stay

Customer review rating 4.5/5

Victor W. Solo - 03/06/2021 Confirmed reviews ALL

I particularly like the housekeeping component of my stay. The team kept my room proper and immaculate. Front desk staff was exceptionally polite and responsive. And finally, with a small glitch by the car service company provided by recommendation was the only negative, the driver wanted to take me to the incorrect airport.

Dear Mr. W., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please accept our sincere apologies for the inconveniences you have faced during your airport transfer. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

Great place

Customer review rating 3.5/5

Bianca Couples - 02/06/2021 Confirmed reviews ALL

We enjoyed our first stay at the Plaza, it was a dream to always stay here! Unfortunately with the circumstances of covid-19 not everything was open but The Plaza made the best of it! Only thing I hoped for was the 24 hour room service since we took a late flight in, we wanted something to eat when we arrived. We hope to be back when everything is opened back up fully.

Dear Bianca, Thank you for taking the time to complete a survey regarding your recent experience at our hotel. Firstly please accept our sincere apologies for the inconveniences you have faced during your recent stay as a result of your lack of satisfaction with the limited hours of room service and lack of doorman presence to assist you. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again. By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations. Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon. Sincerely, George Cozonis Managing Director

Great stay

Customer review rating 5.0/5

Anonymous Couples - 01/06/2021 Confirmed reviews ALL

So happy the plaza is back open. Great staff and facilities.

Dear Nicholas, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

AMAZING !!!!

Customer review rating 5.0/5

Beverly H. Families - 01/06/2021 Confirmed reviews ALL

The stay could not have been better. Fabulous service and beautiful room. Can't wait to return in the fall. Thanks so much

Dear Beverly, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

Perfect Stay

Customer review rating 5.0/5

Kristin B. Families - 28/05/2021 Confirmed reviews ALL

This was our first time staying at the plaza. Everyone went above and beyond to make our visit phenomenal. Allison your manager was wonderful and made my baby shower with my mom perfect! We will be back soon!

Dear Kristin, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I have shared your comments with Allison. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

Trading on its former glory

Customer review rating 1.5/5

Mwb Couples - 27/05/2021 Confirmed reviews ALL

The rooms are nice, but the experience is poor. Unreturned messages from the concierge, imposing doormen demanding to see your keys to enter, no Oak Room, no Oak Bar, no accommodation in the Palm Court for hotel guests, elevators didn’t work; sad for such an iconic property. Do yourself a favor, look elsewhere if your desire being appreciated as a guest.

Dear Mark, Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened to learn that your stay fell short. Should your time permit, we invite you to please contact us directly at pl… with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service. We hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director

Great weekend !

Customer review rating 5.0/5

James M. Couples - 27/05/2021 Confirmed reviews ALL

This was prefect timing with the reopening this past week. Ten year ago we spent the weekend at the Plaza for our 25th anniversary after we renewed our vows with our family . This past weekend we celebrated our 35th . Like I said prefect timing had a great weekend, was nice to see everyone getting back to normal .

Dear James, Thank you for taking the time to complete a survey regarding your recent stay at our hotel! We were very glad to see that you have enjoyed your recent stay overall and this has been shared with all of our colleagues. By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations. Thank you for choosing The Plaza and we look forward to welcoming you back in the near future. Sincerely, George Cozonis Managing Director

Fabulous Weekend Celebration

Customer review rating 5.0/5

Lisa B. Families - 27/05/2021 Confirmed reviews ALL

Staying @ the Plaza to celebrate my Niece's 40th birthday was fabulous. We have been coming to the Plaza to celebrate since she was 14.

Dear Lisa, We very much appreciate your comments regarding your stay at The Plaza. It is always a pleasure to receive such positive feedback. I will ensure that your kind comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you back in the future. Sincerely, George Cozonis Managing Director

Not ready for prime time.

Customer review rating 1.5/5

Niall H. Couples - 27/05/2021 Confirmed reviews ALL

The hotel was not ready. Our first room had no AC. Called twice and each time maintenance came, they said they would get back to us. They didn’t. Went to the lobby the third rime and asked for a room with functioning AC. Moved to the new smaller room where the AC worked. The new room was dirty. I have pictures of hairs in the bathroom. In the first room, the maintenance guy left his dirty latex gloves for us to clean up. Have pictures of that too. We had fun in nyc but likely won’t return.

Dear Niall, Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened to learn that your stay fell short. Should your time permit, we invite you to please contact us directly at pl… with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service. We hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director

A great get-away

Customer review rating 4.5/5

John I. H. Families - 21/02/2020 Confirmed reviews ALL

two minor hiccups: the heating in the main suite was not working, and the first repair person sent to fix the issue was rude and did not fix the problem. It was the second repair person the following morning who was able to fix the problem. Second (and VERY minor) hiccup: misunderstanding that when I asked for the butler to bring coke zero and lemons, the room service was sent instead - I thought room service was the butler, and asked where the coke zero was.. end result was that room service AND the butler BOTH brought the coke zeros (and I was charged for both). No big deal, as we ended up drinking them anyway, but the misunderstanding could have been avoided with a little better explanation... These hiccups notwithstanding, the rooms were spacious, comfortable, clean. The butler service was terrific. In fact, besides the one repair person, all the other Plaza employees that we encountered were pleasant and helpful, most going out of their way to see to our comfort. The room service menu, service and food were very good. The one issue I had (a lobster tail forgotten from my salad) was immediately remedied. We had occasion to go to the lounge area near the concierge desk, and our experience there was wonderful... excellent appetizers, beverages, and service. I also visited the gift shop, and that too was a great experience. Very helpful staff there. The concierge staff was pleasant, helpful and knowledgeable in my dealings with them.

Dear Mr. K., Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you enjoyed a positive experience at The Plaza. I have shared your glowing comments with our team and I am sure that they will serve as encouragement/inspiration. In addition, please accept my sincere apologies for your negative experience on our maintenance and butler team. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service. We will reopen our doors on May 20th and hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director
Customer review rating 3.5/5

Anonymous Families - 14/02/2020 Confirmed reviews ALL

The hotel is beautiful. Check in was great.

Dear Ms. K., Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short. Should your time permit, we invite you to please contact us directly at pl… so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service. We will reopen our doors on May 20th and hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director

Perfect stay.

Customer review rating 5.0/5

Leo Couples - 13/02/2020 Confirmed reviews ALL

Our stay at the Plaza Hotel was amazing. It was a home away from home.

Dear Dr. S., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Weinstein Assistant Director of Front Office

F. Scott Fitzgerald Suite

Customer review rating 4.5/5

Cidney G. Couples - 11/02/2020 Confirmed reviews ALL

One night only without the kids for a change. We took this opportunity to try the F Scott Fitzgerald suite that we had always wanted to experience. Because it is just easier with the children, we usually stay in the van about sweet. But there are so many other wonderful sweets we’d love to try in the hotel. So this was our chance. The room seemed very worn and tired. It was not what we expected. There was a huge fresh red wine spill on the rug in the sitting area in the middle of the room. Also one of the light fixtures in the bathroom was broken half off. Overall things just felt a little more “worn” than we’re used to from the hotel. We did notify housekeeping about the stain on the rug, and they clearly tried to steam clean while we were out at a show. It helped a little and we appreciated the effort. We absolutely love the idea and the specialness of the room, but think it’s possibly time for a refresh.

Dear Mr. G., Thank you for sharing your valuable feedback which is essential in our continuous efforts to improve our service and offerings. As we always endeavor to provide our guests with memorable experiences, we regret to hear that we did not achieve this with you and I sincerely apologize for any inconvenience caused. Your comments on the Fitzgerald Suite and the highlighted concerns in the room will be addressed to prevent recurrence as the comfort of our guests is our top priority. Should your time permit, we invite you to please contact us directly at pl… It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service. We will reopen our doors on May 20th and hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director

Nice

Customer review rating 4.0/5

Eileen K. Families - 11/02/2020 Confirmed reviews ALL

It was my daughter’s bday celebration and I mentioned that when booking, expecting there to be an arrangement or special treat of some kind upon ENTERING our room but it appeared after the fact...only when I mentioned it to our bellhop...a bit of a let down, to be honest.

Dear Ms. M., Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment. Please accept my sincere apologies for your negative experience on our front desk and reservations team. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service. We will reopen our doors on May 20th and hope for the opportunity to better serve you the next time your travels bring you to New York. Sincerely, George Cozonis Managing Director

Great stay

Customer review rating 5.0/5

As… Families - 10/02/2020 Confirmed reviews ALL

This is our second time staying in the Plaza! What a wonderful hotel.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we wish that your next visit will be as pleasant as the previous two! Sincerely, Michael Weinstein Assistant Director of Front Office

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