The Plaza, A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,428 reviews

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The Plaza, A Fairmont Hotel - Image 1
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The Plaza, A Fairmont Hotel - Image 4
768 Fifth Avenue, 10019 New York, United States

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza, A Fairmont Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Telephone
Fax +1 212-759-3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,428 reviews

Customer review rating 5.0/5

Malcolm W. Solo - Confirmed reviews ALL

I have always wanted to stay at The Plaza and took advantage of a two free night offer this year.

Customer review rating 1.0/5

Albert P. Business - Confirmed reviews ALL

An unknown individual knocked on my hotel room door and immediately opened the door while I was inside working. The person said that they had entered the wrong room and immediately departed and walked away down the hallway. Because I had not requested any service or assistance, I was alarmed and immediately contacted the hotel operator. I was told that a manager would call me back, which she did promptly. During our initial conversation, I explained that I was concerned for my safety, as I had not requested anything for my room. The individual who entered possessed a key card and was carrying an item I did not recognize—if I had to guess, it appeared to be a steamer. The manager assured me that she would investigate the matter. Several hours later, the manager called me back. She initially stated that no one had entered my room because the key-card records showed no entry. She even suggested that I might be mistaken and had opened the door myself. This response caused me even greater concern, as it implied that someone could access my room without the hotel's security systems recording the entry. I challenged this conclusion and firmly reiterated that I had not opened the door. I again provided the approximate time of the incident, and the manager agreed to review the security logs once more. While I remained on the phone, she discovered that an individual had, in fact, entered my room at approximately 11:55 a.m. She further stated that the individual was a member of the housekeeping staff and that she had already discussed the incident with him. This explanation raised additional questions. Housekeeping had already serviced my room earlier that day, making the second entry appear unnecessary. More troubling was the fact that the manager had initially denied that anyone had entered the room and suggested that I was mistaken. I questioned why she had reached that conclusion without thoroughly reviewing the security records and why she claimed to have already spoken with the employee while simultaneously denying that anyone had entered the room. Unfortunately, this left me feeling that she was more focused on defending the employee than addressing my legitimate concerns. Mistakes can happen, and all I was seeking was a sincere apology and reassurance that neither my wife nor I had been exposed to a security risk. Recognizing how upset I was, the manager offered to move us to another room. Given the inconvenience, I declined, as I was not willing to pack and relocate. She then insisted on sending a fruit basket to our room as a gesture of goodwill. Unfortunately, the fruit basket never arrived, further compounding my disappointment. We departed two days later. At checkout, I was asked, “How was your stay?” I responded, “Do you want me to be candid?” The employee did not answer yes or no. Whether he did not hear me or simply chose not to engage, I decided not to pursue the matter further, as it seemed unlikely that doing so would lead to any meaningful resolution. My wife and I regularly stay at five-star hotels around the world and have enjoyed multiple stays at Fairmont properties in the past. In fact, we are scheduled to stay at the Fairmont Chateau Whistler this September. However, the manner in which this incident was handled fell far below the standards I have come to expect from a hotel of this caliber. While the unauthorized entry itself was concerning, the inconsistent explanations, lack of transparency, and failure to follow through on promised service made the experience particularly disappointing. This experience will weigh heavily on our future decisions regarding where we choose to stay.

Customer review rating 5.0/5

Dorothy P. Couples - Confirmed reviews ALL

Always choose The Plaza to stay when in Manhattan. It’s always the best experience so relaxing. The beds are so comfortable. The staff are top of the Line Concierge’s reception valet & bellboy always our friendly and treat us like royalty

Customer review rating 3.0/5

Julius R. Business - Confirmed reviews ALL

service was good, check in easy and an issue with someone smoking in a nearby room was addressed promptly. room itself felt dated, lack of power outlets near the bed, issue with the light in the closet where it wouldnt turn off unless i pushed on the doors repeatedly. not enough countertop space in bathroom, and the door to the toilet was unnecessary; I kept running into it at night. blinds let in too much light, I wish curtains could've closed all the way; and fridge emitted lots of blue light. TV too small.

Customer review rating 2.0/5

Jennifer Z. Families - Confirmed reviews ALL

We stayed for two nights because my son was getting married there on Sunday, June 7. The room we had, a one bedroom Edwardian suite, boasted butler service. I wanted turn down service t he night of check in and the sofa bed made up while we were out. The valet who brought us to our room said he would send the butler. Never did. I called from the restaurant where we were having dinner and asked if he was in. They said he could meet me at 9 p.m. He never showed. I called at 9:45 p.m. and he was finally sent. At that time (only after complaining to the MOD) I was given a "VIP" number to text. I asked the butler IN PERSON to deliver coffee at 8 a.m and to please have the sofa bed tucked away at that time since we would be getting ready for the wedding and taking photos. I also asked to have the bed make up at that time -- to look nice in photos. Coffee not there by 8:45 so I called room service. Room service said they never got the message from butler. Housekeeping also never got message. Someone came to do sofa the bed after I called front desk, but said he "couldn't do the bed," that was someone else's job. ARE YOU KIDDING ME? Is this the Plaza or the Holiday Inn Express ?? Finally someone came to make up the bed and much later in the day (after another call on my part) to finish cleaning the rest of the room. I asked for an ice bucket for champagne and got a tiny ice bucket. Apparently, I should have asked for a champagne bucket. It showed up eventually. I also found the aggressive tip-seeking from the valet a real turnoff. HE only brought the bags from the outside main entrance to the front desk and stood there with hand out until I gave him something, then second valet brings them to the room. The same "outside" valet was there when I checked out and snapped out me because I told him my driver was just around the corner, but we all know in New York that can still mean another 15 minutes. But he gave me an annoyed look and snapped "Guess he wasn't there after all?" I was very happy that time to let him help me with the bags and not tip at all for the sarcastic remark plus having to carry a lot of the bags myself. Guy was an a$$hole. Would not stay here again unless an event kept me captive there like this time.

Other web-users rate our hotel

  • 312 reviews 9.2/10 Location
  • 503 reviews 6.6/10 Room
  • 712 reviews 7.7/10 Service
  • 211 reviews 8.2/10 Vibe
  • 156 reviews 5.6/10 Food
  • 114 reviews 4.5/10 Value
  • 111 reviews 5/10 Cleanliness
  • 56 reviews 5.3/10 Bar

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