The Plaza, A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,439 reviews

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Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

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Room 1

Hotel location

The Plaza, A Fairmont Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,439 reviews

Customer review rating 1.5/5

Oscar C. A. Couples - Confirmed reviews ALL

Dear Mr. C. A., Thank you very much for taking the time and sharing your feedback. While I wish you had a better experience with your accommodations and our Concierge services, it is the constructive feedback like this that we learn from and use to improve our services and experience. On the other hand, it is encouraging to know that you enjoyed other aspects of your stay. Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon. Sincerely, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Elwyn D. Couples - Confirmed reviews ALL

Dear Mr. D., We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Customer review rating 1.5/5

Ishan P. Couples - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback. I sincerely apologize for the challenges you faced during your recent stay. It is disappointing to hear that your stay did not meet the high standards that we strive to deliver, particularly regarding the attitude of some of our staff members and the quality of our in-room amenities. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City. Sincerely, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Hanna M. Couples - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your experience. It is a pleasure to have welcomed you for your partner's birthday celebration! Our team delights in ensuring all of our guests enjoy The Plaza's legacy of extraordinary service. I have shared your comments with our colleagues, which no doubt will serve as encouragement and inspiration. We hope for the opportunity to welcome you once again, and wish that the next visit may be as wonderful as the last. Sincerely, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Marcie M. Business - Confirmed reviews ALL

Dear Ms. M., We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards, Sam Ioannidis Managing Director

Other web-users rate our hotel

  • 313 reviews 9.1/10 Location
  • 502 reviews 6.7/10 Room
  • 711 reviews 7.7/10 Service
  • 213 reviews 8.1/10 Vibe
  • 178 reviews 7.1/10 Amenities
  • 113 reviews 4.6/10 Value
  • 111 reviews 4.9/10 Cleanliness
  • 58 reviews 5.4/10 Bar

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