The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,392 reviews

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The Plaza - A Fairmont Managed Hotel - Image 1
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768 Fifth Avenue, 10019 New York, United States

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Telephone
Fax +1 212-759-3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,392 reviews

Customer review rating 2.5/5

Alexandra B. Families - Confirmed reviews ALL

Staying at The Plaza had been a long-held dream of ours, so arriving felt incredibly special. It was a real pinch yourself moment for us. The hotel itself is beautiful, our room was elegant and spacious, and the location simply could not have been better for our five-night stay. The Valentine’s flower display in the foyer was stunning and really set the tone on arrival. That said, the experience didn’t quite meet expectations overall. I had booked through BA Holidays and had confirmed in advance that we would have a double room with a roll-out bed for our 16-year-old. At check-in, we were offered an alternative room for an additional $150 per night, which we declined. That was absolutely fine, however, when we arrived in our room at 10pm after 15 hours of travelling, there was no roll-out bed prepared. We had to call housekeeping to have it arranged. It was resolved within about 30 minutes and wasn’t difficult, but after a long journey, it wasn’t ideal. Had our daughter been younger, it would have been much more problematic, as we would have wanted her settled immediately. The initial setup also meant there weren’t enough towels or amenities for three guests on the first night. The room itself was beautiful, but there was no coffee machine or cups provided. I’m sure this could have been requested, but at this level and price point, I would have expected it as standard. The bathroom was impressive in design, though the toiletries felt somewhat underwhelming and limited in quantity. The storage is fairly lacking despite being a very spacious room. The staff were generally lovely and helpful throughout. I do appreciate that in such an iconic and busy property, it must be challenging to manage access between residents and visitors, but at this price level I expected a more seamless and consistently outstanding experience, something hotels like Claridge’s in London execute extremely well. Overall, The Plaza is undeniably iconic and wonderfully located, and we are glad we experienced it. However, while beautiful, the stay didn’t fully deliver the exceptional standard we had anticipated.

Customer review rating 5.0/5

Marietta K. Families - Confirmed reviews ALL

I stayed the night to celebrate my husky’s 13th birthday (she loves nyc and the balto statue in Central Park). What a treat! I will have to splurge for myself at the plaza more often. The special birthday doggie cookies were a lovely treat. Everyone was very kind to my dog and I connected with several staff members and guests to bond over our dogs. Room was exceptionally clean and just beautiful. I look forward to coming back!

Dear Ms. K., Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you and your pup, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration. Thank you for being our guest and we look forward to welcoming you back. Sincerely, Sam Ioannidis Managing Director

Customer review rating 5.0/5

Kelly W. Families - Confirmed reviews ALL

Wonderful!

Customer review rating 4.0/5

Jeffrey L. Business - Confirmed reviews ALL

this is the first hotel I've stayed at where I can remember not having complimentary coffee. Not only do you not have coffee, but I was charged $17 dollars for a cup. I understand you cater to rich people, but offering coffee doesnt seem like a big ask. I probably wont stay again.

Customer review rating 3.0/5

Sebnem D. Families - Confirmed reviews ALL

I splurged to have the ultimate luxury experience and I felt like it was no different than other mid tier hotels. Would not really recommend for the cost.

Dear Mr. D., Thank you for sharing your feedback regarding your recent stay. We are sorry to learn that your experience did not meet your expectations. Your comments are invaluable as we strive to enhance our offerings and ensure our guests feel they receive exceptional value. Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon. Sincerely, Sam Ioannidis Managing Director

Other web-users rate our hotel

  • 321 reviews 8.8/10 Location
  • 523 reviews 6.3/10 Room
  • 708 reviews 7.3/10 Service
  • 226 reviews 7.7/10 Vibe
  • 167 reviews 5.4/10 Food
  • 116 reviews 4.2/10 Cleanliness
  • 115 reviews 4.2/10 Value
  • 54 reviews 6.3/10 Breakfast

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