The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,408 reviews

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The Plaza - A Fairmont Managed Hotel - Image 1
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768 Fifth Avenue, 10019 New York, United States

Description

Hotel extras

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

Our accommodation(s)

Hotel location

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 New York
United States

GPS:40.764268, -73.974155

Telephone
Fax +1 212-759-3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,408 reviews

TripAdvisor Rating  4.5/5  5,186 reviews

Certificate of excellence 2024

Pretentious and unprofessional.

TripAdvisor rating 1.0/5

Geoggy08 TripAdvisor review

Tried to visit the Champagne bar for a holidays drink. “Everything is booked” said the doorman, despite the hotel website stating that there were no reservations being taken. That’s fine, was about to leave when another doorman starts trying to make unfunny jokes about my accent. Apologies for being British, but a tad insensitive given that it was like minus 9 at the time and you’d just turned away at least 100 dollars. Plain rude and unprofessional.

An unforgettable stay

TripAdvisor rating 5.0/5

Mona M TripAdvisor review

Our stay at The Plaza Hotel was outstanding from check-in to check-out. Erika made a remarkable difference by assisting us with a truly excellent upgrade, handled with professionalism, efficiency, and genuine care. Her support elevated the entire experience and reflected the high standards the Plaza is known for. Breakfast at The Palm Court was equally memorable. Although we were served by Ursula only once, her warmth, attentiveness, and elegant service made a lasting impression and perfectly complemented the iconic setting. A flawless experience overall, defined by thoughtful service and timeless hospitality. We would gladly return.

Christmas Tea At the Palm Court.

TripAdvisor rating 5.0/5

Amazon1961 TripAdvisor review

Christmas at the Plaza Palm Court is the is the experience little girls dreams are made of. I went with my daughter and two granddaughters. The girls were mesmerized by the experience. The decorations take your breath away. The selection of tea and treats is extraordinary. There is no way to describe the care to details exhibited during every moment of the service and presentation of the food. Perfection is the only way to describe it. The Plaza Lived Up To The Hype. Don’t miss it!

Excited before and highly disappointed

TripAdvisor rating 2.0/5

Expedition625688 TripAdvisor review

My daughter and I looked forward to the afternoon tea experience for months. Having had the experience at the Cake Bake Shop and knowing the reputation of The Plaza Hotel, we had high expectations. Unfortunately, the food was terrible. The scones crumbled like sand with an odd texture and the bread was stale. The 2/5 rating wasn’t 0 only because the server was amazing. He did his best to make the experience better, but he could not save the terrible food. I felt embarrassed for The Plaza for delivering such subpar and low quality food at such a high price tag. I would never do this again.

Customer review rating 4.5/5

Marilyn N. Couples - Confirmed reviews ALL

We had a wonderful stay at the Plaza. The hotel was beautiful and we loved seeing all of the beautiful holiday decor. We also appreciated the tight security, especially this time of year. One of the things would have liked to have been different was our experience ordering the home alone sundae. Although the room service menu lists it as available until 11 pm, we were surprised to find that in-room dining would not allow us to order it past 10:30pm. Instead they had us pre-order it for the following night and the order was forgotten. Luckily we had called to check in on the order, so we were still able to enjoy the experience. It is something I feel should be made clear, as so many love to visit the Plaza during Christmas for this experience alone. Had we only been there one night we might have missed our opportunity.

Dear Mrs. N., We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Ioannidis Managing Director

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Other web-users rate our hotel

  • 329 reviews 8.8/10 Location
  • 538 reviews 6.4/10 Room
  • 736 reviews 7.4/10 Service
  • 219 reviews 7.6/10 Vibe
  • 138 reviews 4.5/10 Value
  • 118 reviews 3.7/10 Cleanliness
  • 58 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.