Fairmont Chateau Lake Louise 5 stars

Customer review rating (ALL Rating) 4.7/5 7,403 reviews

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Description

Hotel extras

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

Our accommodation(s)

Hotel location

Fairmont Chateau Lake Louise

111 Lake Louise Drive
T0L 1E0 LAKE LOUISE
Canada

GPS:51.416787, -116.212386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,403 reviews

Customer review rating 1.5/5

Bashar K. Families - Confirmed reviews ALL

Bought 2 rooms for the family. Couldn’t get a suite upgrade. I guess understandable. My rooms outlets did not work. Struggled with getting my phone charged. Shocking. Couldn’t get a later checkout till later and finally did on one of the rooms. The Walliser Stube reservation was for the family to experience fondue. But you have changed your menu to basically 1 choice and a high price. Price is not the issue. But….. and one of the kids had a birthday. We mentioned that. And they brought ice cream without us ordering it and charged $44 for it on the bill ….. I love your hotel. And Fairmont. I spend a lot of time and money there and not a complainer. For a 1 night stay and spent the money I did, too many little irritations. Really shouldn’t happen at this price and quality. Been to your hotel so many times and never experienced this.

Customer review rating 5.0/5

Daria K. Friends - Confirmed reviews ALL

I would like to recognize your excellent staff: Bohdana, Jone, and the gentleman who handled our checkout at the Front Desk (I’m sorry I forgot his name). Their patience and service were truly above and beyond. I hope you will recognize them personally. I would also like to acknowledge all the team members I interacted with Royal Service, Housekeeping, and In-Room Dining. As a colleague from the industry, I can say that you are all wonderful. My friend, who was staying at a luxury hotel for the first time, was absolutely delighted.

Customer review rating 5.0/5

Cheryl W. Solo - Confirmed reviews ALL

Beautiful surroundings and wonderful staff. I enjoyed the new Basin spa

Customer review rating 4.0/5

Brett M. Solo - Confirmed reviews ALL

Location was awesome. Basin glacial was a great experience. Only downside is the lack of things to do past 10 pm. You need dart boards, pool tables, arcade room, bowling alley, etc. any of those because there’s nothing to do at night. This would go a long way. When asked by friends how it was, I will tell them that. That would have made my trip a 10/10

Customer review rating 1.5/5

William K. Families - Confirmed reviews ALL

Little has improved since my previous visit two years ago. The staff is generally wonderful and tries hard, but they can only do so much with management that is inattentive, fails to understand the guest experience, and arrogance. What should be a world-class hotel based on beauty and style is instead mediocre at best. From broken things all over the hotel that don't seem to ever get repaired, to food that is obviously sourced based on price instead of quality, to "activities" that don't happen or simply limp along, to staff who are obviously not supported in their work, this hotel remains a huge disappointment.

Other web-users rate our hotel

  • 2,410 reviews 9/10 Location
  • 3,773 reviews 8.3/10 Room
  • 4,443 reviews 9.1/10 Service
  • 28 reviews 6/10 WiFi
  • 2,060 reviews 7.2/10 Food
  • 866 reviews 4.9/10 Comfort
  • 832 reviews 4.9/10 Value
  • 435 reviews 8.1/10 Cleanliness

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