Fairmont Château Lake Louise

Fairmont Château Lake Louise 5 stars

Customer review rating (ALL Rating) 4.3/5 5,460 reviews

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Hotel extras

  • Labeled ALLSAFE

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

ALLSAFE approved hotel

Hotel location

Fairmont Château Lake Louise

111 Lake Louise Drive, NA, NA
T0L 1E0 LAKE LOUISE
Canada

  • By plane

    CALGARY INTERNATIONAL AIRPORT   At 205km / 127.38 miles

GPS:51.416787, -116.212386

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Misty mountain, limpid lake, snow-capped glacier or landscaped garden: every room and suite has a revitalizing view here. Unwind surrounded by elegant furnishings, modern décor, contemporary comforts and heartfelt service at our 5-star Lake Louise hotel. Unwind where the luxury of a bygone era has been perfectly preserved. In a guestroom or luxury hotel suite with a heightened level of modern accommodation, heartfelt welcome and genuine service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,460 reviews

TripAdvisor Rating  4.5/5  9,537 reviews

Good location but overpriced and tired

TripAdvisor rating 1.0/5

Connector287134 TripAdvisor review

To start with the good then the location is beautiful (although very crowded) and the staff were very helpful. On the negative then the hotel is very tired and needs a full upgrade. We had a suite and the sofa bed for the children was very uncomfortable and we had to request a duvet and pillows as these were not there on arrival. Also, unlike other hotels we have stayed at the sofa was ready during the day as a such you could not really use the sofa. Other hotels just made it up during turn down service in the evening. The chairs were worn, the wooden floor very scuffed and the furniture very old. It is also difficult getting a dinner reservation (we were offered 9pm but luckily the staff called earlier with an 8pm slot at about 7.50pm). Breakfast then there was a 30 minute wait and they wanted extra for a fresh orange juice and a latte! After complaining about this then they were offered for free but we really should not need to ask in such an expensive hotel. To sum it it, it is vastly overpriced for the hard and soft product offered. I have stayed in many 5 star hotels for a lot less money which were far superior. I would not recommend it until there is either a full upgrade or the price is lowered to a level that reflects the current standards.

Paying for the view and luxurious public areas

TripAdvisor rating 3.0/5

786perrye TripAdvisor review

Part of a large wedding group, otherwise would stay elsewhere. Needless to say the views are world-class and public areas (lobby, lounge, shops, etc.) are very attractive. Top dollar for the room; thankful for group rate. Room small (perhaps 2/3 of a nice 3-4 star motel) and bathroom tiny (don't leave toothbrush on counter lest it fall in toilet!) Shower curtain 12' too short for tub so floor flooded each use. Both elevators out of service one evening so our hired dog sitter had to carry dog up and down floors. Overall not value for dollars.

Dear 786perrye, Thank you for taking the time to share your feedback on Tripadvisor. We greatly appreciate your comments and apologize for the deficiencies you encountered. We hope to have the pleasure of welcoming you back for an experience that lives up to our true potential soon. Sincerely, Fairmont Chateau Lake Louise

Afternoon tea holiday highlight

TripAdvisor rating 4.0/5

220belindab Families - TripAdvisor review

The afternoon tea we had was a special experience to end our holiday with beautiful food presentation, amazing mocktails and kid friendly options for the kids and an idyllic view. The thing that really made it for us though was our superb waiter ‘Chin’ who made our experience a brilliant one we won’t forget! He was a real star.

Dear 220belindab, We are thrilled to see you had such a delectable Afternoon tea experience at Fairmont Chateau Lake Louise. We will be sure to share your comments with our talented server, Chin and hope to see you again soon! Sincerely, Fairmont Chateau Lake Louise

Very understanding hotel manager in Nick!

TripAdvisor rating 5.0/5

242dilipk TripAdvisor review

This is the second time our group of ten people (five rooms) stayed at your hotel. The first time it was a group of 26 people (13 rooms). This time, the rooms assigned to us were not what were expected but when I brought that to the attention of the hotel manager Nick, I found him to be sincerely apologetic, extremely courteous, highly professional and very understanding. Without any hesitation, he issued us dinner and drink vouchers to make up for the inconvenience. This speaks well for the organization. After my first stay at the hotel, I have recommended Fairmont Château Lake Louise to many of our friends and after this second stay, it has reinforced my belief that my recommendations have not gone in vein! The only reason I rated you at 9, and not at 10, is because there is always room for improvement and I want you to keep on improving! Keep up the good work! -Dilip Kalyani

Dear 242dilipk, Thank you so much for taking the time to provide such positive feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our valued guests. We will be sure to share your excellent comments with our talented Front Office Manager, Nick, and we hope to welcome you back again soon! Sincerely, Fairmont Chateau Lake Louise

Amazing location, very pricey, the gold floor has nice amenities, amazing hikes within steps of the hotel

TripAdvisor rating 5.0/5

jessica p TripAdvisor review

The location is truly amazing. Hundreds of thousands of people come to Lake Louise every year and I imagine the parking is the worst. So to be able to wake up and view the lake and the glacier, and walk when ever we wanted to the trail heads, to the canoe launch was exactly what we wanted. The exterior of the hotel is beautiful. Despite hundreds of tourists you do not feel crowded. The room was clean, and the view spectacular. The service was helpful. A few tips, on the gold floor -you can change $ -they did not volunteer that they did this but as we were leaving saw people barrowing hiking poles and bear spray -it was also hard to figure out but the trail heads to 6 glociers and Bee hive/Lake angela are within walking distance from hotel along lake walk -bring mosquito spray and water bottles. Please dont try to hike without water. I saw these people going up with a dasani water bottle and was scared for them. There is no water on the way up -Do plan to rent a canoe I did spend over twice on two nights than I spent on lodging for the next five days in Banff, in fact more than I've ever spent on any hotel ever. Was it worth it? Not sure. (Admitting, a)lthough we were on the gold floor, it is not cheap in regular rooms. The food on the gold floor (breakfast and snacks) was very enjoyable. Do get an omelet, talk to the chef -he isnice too!. This wing has AC and July 2022 this was much needed. The view is once in a lifetime and if you just have one day to see Lake Louise and knowing life is short, why not splurge. So if you want to see the Canadian rockies you need to see Lake Louise. If you want to enjoy your trip to Lake Louise and explore staying at this hotel is the best way to do if you can afford it. It certainly isnt roughing it and is a once in a lifetime view

Dear jessica p, Thank you for taking the time to leave a great review regarding your recent stay with us. We appreciate your feedback for future guests and we hope to welcome you back to Fairmont Chateau Lake Louise again soon. Sincerely, Fairmont Chateau Lake Louise

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Other web-users rate our hotel

  • 1,613 reviews 8.4/10 Location
  • 2,759 reviews 6.8/10 Room
  • 2,663 reviews 7.7/10 Service
  • 18 reviews 5.8/10 WiFi
  • 1,642 reviews 5.8/10 Food
  • 770 reviews 4.2/10 Value
  • 760 reviews 3.3/10 Comfort
  • 435 reviews 5.3/10 Cleanliness

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