Fairmont Chateau Lake Louise 5 stars

Customer review rating (ALL Rating) 4.6/5 6,425 reviews

Fairmont Chateau Lake Louise - Image 1
Fairmont Chateau Lake Louise - Image 2
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111 Lake Louise Drive, T0L 1E0 LAKE LOUISE, Canada

Description

Hotel extras

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

Our accommodation(s)

Hotel location

Fairmont Chateau Lake Louise

111 Lake Louise Drive
T0L 1E0 LAKE LOUISE
Canada

GPS:51.416787, -116.212386

Telephone
Fax +1 403-522-3834

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  6,425 reviews

TripAdvisor Rating  4.5/5  10,541 reviews

Certificate of excellence 2024

A lot of missed opportunity

TripAdvisor rating 3.0/5

Dreamer11852481929 Families - TripAdvisor review

We recently stayed at Fairmont Chateu lake Louise and were impressed by the beauty of the property and the comfort of the accommodations. The rooms were clean, well-maintained, and provided a relaxing space to unwind. The staff we encountered were all friendly and helpful, but it seemed like they may have been understaffed, as service at times felt stretched thin. Our biggest disappointment was the lack of inviting gathering spaces for guests. While the hotel has ample open areas that could easily be utilized, it seems they purposely avoid creating communal spots, possibly to deter non-hotel guests. Unfortunately, this policy does a disservice to paying guests who would appreciate more opportunities to relax and socialize. Additionally, the outdoor ice bar, fire pits, and other amenities—features that could have elevated the experience—were never open during our stay. It was frustrating to see so much potential go unused. Additionally, an. odd inconvenience was that the restrooms on the main level were locked and required a key from the front desk, presumably to ensure only hotel guests could use them. We felt this extra step felt unnecessary and inconvenient for actual guests. The ski shuttle service was also inadequate. For every one Fairmont shuttle, there were two Post Hotel shuttles, despite the fact that the Post Hotel has fewer occupants. This meant longer wait times and less convenience for guests trying to get to and from the slopes efficiently. Waiting for the bus often was contentious as 20+ hotel guests fought to get on a shuttle, often leaving guests behind. In one instance a hotel shuttle pulled up to the guest pickup where multiple guests were waiting and they only allowed hotel staff who were skiing that day on the shuttle, ultimately leaving the guests for another 20 minutes to wait for another shuttle. We found this very unprofessional and poorly executed. Overall, while the property itself is beautiful and has a lot of potential- as mentioned all staff we did encounter were wonderful, the lack of guest-friendly amenities, limited gathering spaces, and operational inefficiencies left us feeling that the experience didn’t match the high standards expected from a 5-star hotel.

Fairmont Jakarta & The Responsibility of Global Brands in Times of Change

TripAdvisor rating 3.0/5

Escape13840597891 TripAdvisor review

Fairmont is a globally respected brand, known for its commitment to luxury and excellence. However, with prestige comes responsibility. As a traveler who values democracy, transparency, and justice, I was deeply concerned to learn that Fairmont Jakarta has recently been used for closed-door political meetings related to military law (RUU TNI), raising questions about transparency and democratic principles. In times when many nations are struggling to preserve democratic values, should a prestigious international hotel host events that could impact the balance of power and governance? Travelers and investors deserve to know whether the spaces they choose to stay in are being used in ways that align with democratic values—or whether they are facilitating discussions that could potentially shift a nation toward authoritarianism. I hope Fairmont’s global leadership will take a stand on this matter. Will Fairmont ensure that its venues are not just places of comfort but also uphold the principles of democracy, justice, and fairness?

Amazing location, fantastic views

Customer review rating 4.5/5

Andrew H. Couples - Confirmed reviews ALL

Overall the Chateau was fantastic. Most everything was top notch from the hotel, to the amenities, to the outdoor activities, hotel staff and experience. Our only complaint was the lack of restaurants and food options. The lunch menu and dinner menu was the same for all 5 days we were there. Variety and a change in menu would have been much appreciated. The lack of drink options on the menu was also disappointing. Other than the lack of food options all other aspects of our stay were amazing.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Check in was exceptional and most informative..very pleasant..

Terrific Stay

Customer review rating 5.0/5

Victoria L. Families - Confirmed reviews ALL

One of the best hotel experiences I’ve had and I travel quite a bit and have stayed in some of the world’s best. The hotel is beautiful and well cared for, and the staff went out of their way to be as helpful and pleasant as possible, from the restaurant servers to the activities staff. Gold lounge staff and offerings were terrific. My room and the view were perfect. Better experience here than I had at the Banff Sorings fairmont a few days later, frankly. I look forward to coming back when the wellness center is completed.

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Other web-users rate our hotel

  • 2,230 reviews 9/10 Location
  • 3,270 reviews 8.1/10 Room
  • 3,775 reviews 9/10 Service
  • 24 reviews 7.1/10 WiFi
  • 861 reviews 4.7/10 Comfort
  • 851 reviews 4.5/10 Value
  • 413 reviews 7/10 Cleanliness
  • 354 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.