Fairmont Chateau Lake Louise 5 stars

Customer review rating (ALL Rating) 4.7/5 7,365 reviews

Fairmont Chateau Lake Louise - Image 1
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Description

Hotel extras

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and year-round outdoor activities at your fingertips

  • BASIN Glacial Waters, a thermal bathing experience like no other within the Canadian Rockies.

  • Heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

Our accommodation(s)

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Room 1

Hotel location

Fairmont Chateau Lake Louise

111 Lake Louise Drive
T0L 1E0 LAKE LOUISE
Canada

GPS:51.416787, -116.212386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,365 reviews

Customer review rating 5.0/5

Gary L. Couples - Confirmed reviews ALL

Good Day; Thank you for sharing such a wonderful rating following your stay at Fairmont Château Lake Louise. We are delighted to know that you enjoyed our unbelievable location and the fantastic customer service provided by our team. It is also pleasing to hear that your booking, arrival, cleanliness, breakfast, WiFi, and departure experiences met your expectations. We appreciate your rating regarding the accommodation, as guest feedback helps us continue to improve. We truly value your generous recommendation and would be delighted to welcome you back for another memorable stay in Lake Louise. Kind Regards, Fahrin Bushra Guest Relations Analyst Fairmont Chateau Lake Louise

Customer review rating 4.5/5

Alex F. Couples - Confirmed reviews ALL

Good Day; Thank you for sharing your kind feedback following your stay at Fairmont Château Lake Louise. We are delighted to know that returning to Lake Louise and the Château continues to be such a special experience, and that you enjoyed the beautiful scenery, warm service, and your visit to Basin Glacial Waters Spa. It is also pleasing to hear that your booking, arrival, accommodation, cleanliness, breakfast, and departure all met your expectations. We appreciate the feedback regarding WiFi connection speed, as guest comments help us continue to improve. We would be delighted to welcome you back for another memorable stay in Lake Louise. Kind Regards, Fahrin Bushra Guest Relations Analyst Fairmont Chateau Lake Louise

Customer review rating 5.0/5

Glenn E. Families - Confirmed reviews ALL

Good Day; Thank you for sharing such a wonderful rating following your stay at Fairmont Château Lake Louise. We are delighted to know that your family found the hotel beautiful, our team great, and the property exceptionally clean. We also appreciate your feedback regarding the pool size and towel area, and sincerely apologize that this aspect of your stay did not reflect the level of care we aim to provide. Your comments are valuable as we continue to improve. We truly appreciate your generous recommendation and would be delighted to welcome you back for another memorable stay in Lake Louise. Kind Regards, Fahrin Bushra Guest Relations Analyst Fairmont Chateau Lake Louise

Customer review rating 4.0/5

Linda K. Couples - Confirmed reviews ALL

Good Day; Thank you for sharing your feedback. We are delighted that you enjoyed the Front Desk service, your dining experiences at Louiza and Walliser Stube, and the amenities in your room. We also appreciate your special recognition of Mackie at Fairview Bar and Jenny at the Front Desk. We regret that evening turndown service was missed, the bar soap was not replenished, and the Introduction to Lake Louise talk did not meet your expectations. Your comments have been shared with the appropriate teams as we continue working to provide a more consistent and memorable experience. Kind Regards, Fahrin Bushra Guest Relations Analyst Fairmont Chateau Lake Louise

Customer review rating 4.5/5

Paula &. C. S. Friends - Confirmed reviews ALL

Good Day; Thank you for sharing your thoughtful feedback. We are delighted that you enjoyed our beautiful setting, comfortable accommodations, evening fire pits and s’mores, and the wonderful service provided by our Activities and Bell teams, particularly Bohdana Martychenko. We regret that turndown service was missed and that the breakfast arrangement and information regarding local shopping and shuttle timing were not communicated clearly. Your comments have been shared with the appropriate teams as we work to provide a more seamless guest experience. We look forward to welcoming you back to Fairmont Chateau Lake Louise. Kind Regards, Fahrin Bushra Guest Relations Analyst Fairmont Chateau Lake Louise

Other web-users rate our hotel

  • 2,431 reviews 9.1/10 Location
  • 3,899 reviews 8.4/10 Room
  • 4,652 reviews 9.2/10 Service
  • 28 reviews 6.9/10 WiFi
  • 902 reviews 5.1/10 Comfort
  • 864 reviews 4.9/10 Value
  • 444 reviews 7.9/10 Cleanliness
  • 427 reviews 8/10 Breakfast

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