Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.6/5 1,059 reviews

Fairmont Mumbai - Image 1
Fairmont Mumbai - Image 2
Fairmont Mumbai - Image 3
Fairmont Mumbai - Image 4
T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off Blu Xone spa; 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,059 reviews

Customer review rating 5.0/5

Christopher M. Couples - Confirmed reviews ALL

Unfortunately my wife and I only stayed for one night - we wish we had stayed for more as we loved the hotel.

Dear Christopher M., Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you and your wife enjoyed your time with us, and we certainly hope to welcome you back for a longer visit in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 3.0/5

Munirahmad G. Families - Confirmed reviews ALL

We stayed for two nights with the half-board package (breakfast + lunch/dinner). Unfortunately, the experience did not meet 5-star standards. Dining: There was no clear information about what we could order for dinner, so we had to choose the buffet. Although the buffet looked large, very few dishes actually tasted good. The non-veg items were especially disappointing — we ended up eating only dal. For the price we paid (₹77,000 for two nights), there were no soft drinks or even tea included with the dinner buffet, which was surprising for a hotel of this level. Noise & Disturbances: On the 5th-floor hallway outside our room, kids were playing badminton and no staff member stopped them. This created constant noise and disturbance. During checkout, there was an event happening in the hotel. The loud music and vibrations could be felt on the entire floor. Drunk guests were moving around and even disrupted my checkout process. Again, no staff intervention. Pool Access: We went to use the pool, but an employee told us it was booked for an event and guests could not access it. She escorted us only to look at the pool. If the hotel states the pool is open until 8 PM, guests should not be denied access. Overall, based on our experience, this did not feel like a 5-star hotel. The service, communication, and guest management were far below expectations for the price we paid.

Dear Munirahmad G., Thank you for taking the time to provide your feedback regarding your recent stay at Fairmont Mumbai. I regret to learn that your experience did not meet your expectations, particularly concerning the dining options and noise levels. I understand that the lack of clarity regarding the dinner menu and the quality of food did not align with the standards we aim to uphold. Your comments will be shared with our culinary team as we continually strive to improve our offerings. Additionally, I apologize for the disturbances you encountered during your stay, particularly concerning noise from other guests and events. We appreciate your feedback regarding our staff’s response to these issues, and I will ensure that your concerns are addressed with our team. Regarding the pool access, I understand the frustration of being unable to enjoy this facility. We appreciate your understanding as we balance private events with guest services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Fairmont Mumbai in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 0.5/5

Coco R. Business - Confirmed reviews ALL

I stayed at the Fairmont Mumbai for 5 days, and unfortunately, the experience was far below the standard expected from a five-star hotel. The most serious issue was a late-night disturbance at 22:47, when the hotel called my room about an unpaid bar check from earlier in the evening. I had already asked for the bill around 6–7 p.m., but no one ever brought it. Instead of resolving the matter at the time, the hotel called me hours later while I was asleep before a 5 a.m. flight. The phone rang so loudly that it was genuinely startling and felt unsafe. Service throughout the stay was consistently slow and inexperienced. Simple requests took a long time, and it often seemed that staff needed multiple layers of approval for basic tasks — not something you expect at a USD 400-a-night property. Our entire group faced repeated payment issues. None of us were able to pay with Apple Pay or any digital wallets, and we were frequently unable to charge meals to our rooms, which created unnecessary inconvenience during a four-day stay. While the management responded after I raised these concerns, the resolution offered was a future upgrade and dinner on a next visit — which does not address the issues we experienced during this stay. Overall, I cannot recommend this property and will not be returning.

Dear Coco R., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Mumbai. I am genuinely sorry to hear that your experience did not meet the high standards we strive to uphold. I apologize for the disturbance caused by the late-night phone call regarding your bar check. I understand how unsettling this must have been, especially before an early flight. Your comments regarding the service speed and staff experience are concerning, and I assure you that we value your feedback as it highlights areas where we need to improve. Additionally, I regret any inconvenience you faced with payment methods during your stay. We are continuously working to enhance our services to better accommodate our guests' preferences. While I appreciate the acknowledgment of our management's attempt to address your concerns, I understand that the resolution offered did not meet your expectations. Your feedback will be reviewed thoroughly to ensure we learn from this experience. Thank you once again for your valuable insights. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Nichilas S. Couples - Confirmed reviews ALL

Stayed for one night before flying back to UK. Hotel was perfect for airport. It’s a luxury hotel and the experience was great. Rooms were spacious and clean. Went half board and the food was excellent. Would recommend

Dear Nichilas S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our spacious accommodations, dining options, and convenience to the airport. Your recommendation is highly appreciated, and we look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 4.0/5

Aishwarya R. Business - Confirmed reviews ALL

Everything was great except the bedside lights. I wasn’t able to understand why they were not turning off in the night even though there was no activity. Something wrong with the sensors. Informed the reception because I wasn’t able to sleep till 1:30 am. Had to cover the lights with the sofa pillows

Dear Aishwarya R., Thank you for sharing your experience with us. I am pleased to hear that you found our accommodations comfortable and clean. I apologize for the inconvenience caused by the bedside lights and understand how this affected your sleep. Your feedback regarding the sensors has been noted, and we appreciate you bringing it to our attention. We strive to provide a restful environment for all our guests. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 241 reviews 8.7/10 Location
  • 485 reviews 8.9/10 Room
  • 800 reviews 8.3/10 Service
  • 409 reviews 8.3/10 Food
  • 337 reviews 9.4/10 Vibe
  • 309 reviews 8.5/10 Amenities
  • 174 reviews 8.1/10 Comfort
  • 157 reviews 8.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.