Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 1,174 reviews

Fairmont Mumbai - Image 1
Fairmont Mumbai - Image 2
Fairmont Mumbai - Image 3
Fairmont Mumbai - Image 4
T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off Blu Xone spa; 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,174 reviews

Customer review rating 5.0/5

Jash P. Couples - Confirmed reviews ALL

This has been the most luxurious stay I have experienced in Mumbai. I have visited many 5-star properties across the city for various outings, including JW Marriott, Taj Hotel Group etc, but Fairmont Mumbai has been the most luxurious of them all. The food, ambience, room quality, view, everything was exceptional. For me, this now stands as the number one 5-star hotel in Mumbai. It was an absolute pleasure celebrating my partner’s birthday here. Truly the best gift I could give. Thank you so much, Fairmont Mumbai.

Dear Jash P., Thank you for taking the time to share your delightful experience at Fairmont Mumbai. We are thrilled to hear that you found our property to be the most luxurious in the city, and that our food, ambience, and room quality exceeded your expectations. It is wonderful to know that you chose to celebrate such a special occasion with us, and we are honored to have been part of your partner’s birthday celebration. Your kind words inspire our team to continue providing exceptional service and experiences. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Gautham S. Families - Confirmed reviews ALL

Amazing experience , we went there with the kids

Dear Gautham S., Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you enjoyed our hospitality and had a wonderful experience with your family. We look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 3.5/5

Kishore J. Business - Confirmed reviews ALL

All was good . Only Disopented with Your Massage Service and Buffet Service. But Your Housekeeping Staff And Royal Service Staff was excellent i can give them 5 Star . Also Your Security , Your Gate Staff Were Great . Over all we enjoyed our Stay . But could not enjoyed Your Ammenites due to our Busy Scdhule . Only One Suggestion The Jacuzzi Water should be Warm During Winter Period. Thank You for Your Service .

Dear Kishore J., Thank you for sharing your feedback regarding your recent stay with us. While I am pleased to hear that you appreciated the exceptional service from our housekeeping and royal service staff, I regret that the massage and buffet services did not meet your expectations. Your comments regarding the jacuzzi temperature have been noted, and I will ensure they are brought to the attention of the relevant department. We value your input as it helps us to enhance our guest experience. Thank you again for your suggestions, and we hope to welcome you back in the future. Best regards, Guneet Virk Director of Rooms Fairmont Mumbai

Customer review rating 5.0/5

Aakruti K. P. Couples - Confirmed reviews ALL

Great experience and loved the hospitality by all the staff from reception checking in to restaurant, housekeeping and check out!

Dear Aakruti K. P., Thank you for your kind words regarding your stay at Fairmont Mumbai. We are delighted to hear that you enjoyed the hospitality provided by our staff across various departments. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 1.0/5

Abhishek G. Business - Confirmed reviews ALL

Service was consistently slow: Anything I ordered, whether in-room or at the restaurants, took an unusually long time to arrive. This happened repeatedly throughout my stay. Cleanliness was a major concern: My room was not maintained to the expected standard. There was a bindi stuck on the closet and visible dirt in the bathtub when I checked in. These are basic hygiene lapses that shouldn’t happen in any hotel, let alone a Fairmont. A couple of team members did stand out: • Amisha from Guest Experience went out of her way to support my dietary needs, and I genuinely appreciate her effort. • The Spa Manager was extremely accommodating and arranged an appointment for me despite a fully booked schedule. These two were exceptions in an otherwise disappointing stay. Gym Facilities: The equipment itself is impressive and well-curated, but — again — cleanliness was an issue. One of the machines (a plank trainer) had the same dust and hair on it every single day. I stayed for four days, and it was never cleaned even once. Overall, while a few individuals provided excellent support, the property suffers from slow service and serious lapses in housekeeping and hygiene. With the Fairmont brand, the expectations are naturally high

Dear Abhishek G., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to learn about the issues you encountered, particularly concerning the promptness of our service and the cleanliness of your accommodations. It is our goal to provide a high standard of hospitality, and it is disappointing to hear that we fell short in these areas during your visit. I appreciate your acknowledgment of Amisha and our Spa Manager, as they exemplify the level of service we strive to deliver. Your comments regarding the cleanliness of both your room and gym facilities have been duly noted, and I will ensure that this feedback is communicated to the relevant departments for their review. We understand the importance of maintaining high standards and will take your observations seriously. While it is regrettable that your experience did not meet your expectations, we are grateful for your insights, which allow us to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Regards, Guneet Virk Director of Rooms Fairmont Mumbai

Other web-users rate our hotel

  • 262 reviews 8.7/10 Location
  • 531 reviews 8.8/10 Room
  • 883 reviews 7.9/10 Service
  • 375 reviews 9.2/10 Vibe
  • 342 reviews 8.4/10 Amenities
  • 168 reviews 8.1/10 Cleanliness
  • 158 reviews 9.1/10 Breakfast
  • 90 reviews 7.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.