Welcome the new era of Art Deco splendour at Fairmont Mumbai, a dazzling destination where grandeur and extraordinary theatre blend with the everlasting elegance of the 1920s. Adjacent to Chhatrapati Shivaji Maharaj Airport & moments away from Mumbai's iconic landmarks, our meticulously curated hotel embodies the Fairmont legacy of inclusive luxury and heartfelt hospitality. With opulent gathering spaces & rich culinary experiences, Fairmont Mumbai invites you to discover wonder & intrigue at every turn.
Fairmont Mumbai, located near Chhatrapati Shivaji Maharaj International Airport, offers elegantly designed rooms and suites, exceptional dining experiences, and wellness at Blu Xone Spa. With expansive banqueting spaces and seamless connectivity to BKC and key business hubs, the hotel is ideal for business and leisure travellers seeking comfort, convenience, and refined experiences.
Located conveniently located approximately 0.5 km from Chhatrapati Shivaji Maharaj International Airport and offers easy access to key business hubs such as Bandra Kurla Complex (BKC), just 6 km away, along with other prominent commercial district.
"At Fairmont Mumbai, we believe 'luxury is in every detail.' From the moment you arrive, our passionate team is committed to turn moments into special memories, ensuring you are not just a guest, but a part of our story"
Rajiv Kapoor, Hotel Management
Enjoy complimentary two-way airport transfers (Terminal T1 & T2), 4-piece laundry per day (non-cumulative basis), a soft mini bar, and a room upgrade subject to availability. Recognised in the Condé Nast Traveler's Hot List 2026, Fairmont Mumbai reflects a thoughtful approach to comfort, care, and detail, with well-being finding its place at Blu Xone, where globally inspired therapies come together in a setting designed for restoration and balance.
Hotel extras
Complimentary Airport Pick & Drop (T1 & T2)
Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)
Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.
15% off dining at four restaurants and a bar (excl. IRD & tobacco)*
75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.
Our accommodation(s)
Book this hotel
Page 1 out of 7, Room 1 :
FAIRMONT 1 King Bed City View
, Room 2 :
FAIRMONT 2 Single Beds City View
Room
FAIRMONT 1 King Bed City View
Photo out of - FAIRMONT 1 King Bed City View
Complimentary airport transfers (T1 & T2); soft minibar & 4-piece laundry (non-cumulative); 15% off dining at 4 restaurants & bar (excl. IRD & tobacco)*; enjoy purified indoor air with AQI below 30 across Fairmont Mumbai.
Views:
City View
Max. number of persons
3
Area
From
42 m²
/
452 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Coffee/tea making facilities
Kettle
Mini bar with free soft drinks
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Make-up/magnifying mirror
Mirror
Open bathroom
Slippers
Towel rack
Universal shaving plug
Handheld shower
Roll-in shower with grab bars (no fixed seat)
Media And Technology
Complementary elements
Multimedia hub
Plug and play panel
Internet Facilities
Data port in room
High speed internet
Optical fiber
RJ 45 Outlet
Wireless internet in your room
Data port in roomAdditional charge
High speed internetAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Direct dial telephoneAdditional charge
International callsAdditional charge
Tv Facilities
Chromecast
Dedicated Sports Channel beIN Sports
Music TV channels
TV room service ordering
TV with on-screen billing info
Web TV
64'/163 cm screen
Flat screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Knock light for hearing impaired
Message alert
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Bedding Facilities
Pillow Menu
36” wide route down middle of beds (in rooms with two beds)
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Double Glazing
Hair dryer
Shoe polisher
Slippers
Soundproof room
Trouser press
Turn Down Services
Electric Facilities
Converters/ Voltage adaptors
Room Services
Automatic wake up call
Operator wake up call
Welcome tray
Breakfast in bedAdditional charge
Temperature Air Control
Air Conditioning
Air cooling system
Individual heating and air conditioning adjustment
Page 1 out of 2, Restaurant 1 :
The Merchants
, Restaurant 2 :
Madeleine de Proust
The Merchants
Photo out of - The Merchants
Inspired by merchants & Mumbai's dabbawallas, this vibrant venue celebrates culinary storytelling. Six live kitchens offer a theatrical dining experience, from Nawabi traditions to Southeast Asian zest and European classics-a lively crossroads of flavours
Inspired by merchants & Mumbai's dabbawallas, this vibrant venue celebrates culinary storytelling. Six live kitchens offer a theatrical dining experience, from Nawabi traditions to Southeast Asian zest and European classics-a lively crossroads of flavours
Madeleine de Proust
Photo out of - Madeleine de Proust
A botanical garden-inspired tea lounge blending serenity with Indo-French elegance. Madeleine evokes nostalgia, inviting guests to savour each sip, pastry, and coffee-where present pleasures awaken cherished memories, beneath cherry blossoms.
A sultry cinematic setting, celebrating unapologetic Sichuan and Cantonese flavours with show-stopping flair.
Samaa
Currently unavailable
Photo out of - Samaa
Currently unavailable
Where Mediterranean whispers linger and twilight bathes the city in gold, Samaa is a tranquil haven nestled among palms and rustic stone walls, offering Turkish kebabs, delicate mezze, and crafted cocktails.
Where Mediterranean whispers linger and twilight bathes the city in gold, Samaa is a tranquil haven nestled among palms and rustic stone walls, offering Turkish kebabs, delicate mezze, and crafted cocktails.
The Hedonist
Photo out of - The Hedonist
Inspired by a worldly traveller's tales, The Hedonist blends vintage charm with global flavours-from Marrakech's spice markets to Parisian salons. Rare liquors and Cuban cigars complete the experience.
Inspired by a worldly traveller's tales, The Hedonist blends vintage charm with global flavours-from Marrakech's spice markets to Parisian salons. Rare liquors and Cuban cigars complete the experience.
Breakfast
Photo out of - Breakfast
Begin your day at The Merchants with a vibrant breakfast featuring international favourites, Indian classics, freshly baked pastries, seasonal fruits, and live cooking stations in a welcoming morning setting.
Buffet
Start your morning at The Merchants with a vibrant breakfast spread featuring global favourites, Indian classics, fresh pastries, seasonal fruits, and live cooking stations in a lively dining setting.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Chinese
Hot Breakfast
Cold breakfast
Restaurant
THE MERCHANTS
Begin your day at The Merchants with a vibrant breakfast featuring international favourites, Indian classics, freshly baked pastries, seasonal fruits, and live cooking stations in a welcoming morning setting.
Pool
Photo out of - Pool
Soak in breathtaking cityscape views as you enjoy a tranquil swim in our infinity pool.
Infinity Pool
Enjoy serene moments at our outdoor infinity pool, offering a tranquil escape with elegant surroundings. Relax, unwind, and soak in a refreshing ambiance complemented by attentive service and thoughtfully curated comfort.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Overflowing pool
At your disposal
Swimming ring
Shower
Lifeguard
Dimension
Pool Depth Min:
1.15 m /
3.82 ft
Pool Depth Max:
1.25 m /
4.09 ft
Pool Size Max:
0.75 m /
2.49 ft
Soak in breathtaking cityscape views as you enjoy a tranquil swim in our infinity pool.
Fitness center
On site
Fitness equipment
Lessons available
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Core/stability training equipment
Cardiovascular equipment
Cross trainer
Towels available
Wellness services and equipments
Infrared saunaAdditional charge
Area lounge
Rest room
Sauna room
Personal lessons and special care
Stretching
Yoga
MassageAdditional charge
Foot reflexologyAdditional charge
Health WrapsAdditional charge
Duo treatments roomAdditional charge
CryotherapyAdditional charge
Fitness coach
Bathed in natural sunlight, 24-hour gym offers AI-integrated Technogym equipment for an immersive workout. Rejuvenate with sound healing, Zumba, and nourishing treats from our health bar.
Spa
Photo out of - Spa
Additional charge
FAIRMONT SPA & LONGEVITY sets a new wellness benchmark as India's first hotel to feature the pioneering Blu Xone-an innovative space with age-defying therapies like Cryotherapy, Hyperbaric Oxygen Pod, and more for complete rejuvenation.
Welcome to Fairmont Spa & Longevity, where advanced wellness meets holistic rejuvenation. Our expert team curates personalized therapies, including pioneering Blu Xone treatments, designed to restore balance, vitality, and long-term wellbeing.
Institute Manager
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
FAIRMONT SPA & LONGEVITY sets a new wellness benchmark as India's first hotel to feature the pioneering Blu Xone-an innovative space with age-defying therapies like Cryotherapy, Hyperbaric Oxygen Pod, and more for complete rejuvenation.
Embark on your dream wedding journey with us, where our dedicated team will bring your vision to life, ensuring a celebration that reflects your unique love story.
This was my second stay at Fairmont, and I absolutely loved it just as much as the first time! The hotel is beautiful, the rooms are very comfortable, and the service is warm and attentive. The entire team was extremely courteous and helpful, making the stay smooth and enjoyable. It was another wonderful experience, and I would happily stay here again.
Dear Nandini G.,
Thank you for taking the time to share your delightful experience at Fairmont Mumbai. We are thrilled to learn that you enjoyed our beautiful surroundings, comfortable accommodations, and the warm service provided by our dedicated team. Your continued patronage is greatly appreciated, and it is gratifying to know that we were able to create another memorable stay for you. We look forward to welcoming you back for yet another wonderful experience in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Riddhiman S.
Families
-
Confirmed reviews ALL
Really enjoyed my stay at Fairmont. Everything was top-notch. The spa could be better (more experienced masseuse).
Dear Riddhiman S.,
Thank you for your positive feedback regarding your stay at Fairmont Mumbai. We are delighted to hear that your experience met your expectations. We take note of your suggestion regarding the spa services and will consider it for future improvements.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Jainam D.
Couples
-
Confirmed reviews ALL
We had comfortable stay , Fairmont Mumbai team is supportive and provides prompt service we loved the experience at The Merchants
Dear Jainam D.,
Thank you for your positive feedback regarding your stay at Fairmont Mumbai. We are delighted to hear that you found our team supportive and enjoyed your experience at The Merchants. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Mahesh S.
Solo
-
Confirmed reviews ALL
This is a private review, not to be published. I stayed with you from August 29th to August 31st in Room 447. It was a great stay! Enjoyed my stay here. It was the small human touches I remember - a lobby associate whose name I unfortunately don't remember, either before the rooms & suites show-around at Fairmont Mumbai or the show-around at the sister property Roswyn, coming forward without me asking and enquiring if I wanted anything to drink such as a juice.
Would like to thank Mr. Raunak of the Front Desk for ensuring my check-out went smoothly and also for many coordination aspects. He really handled everything in a very crisp and efficient manner and I highly appreciate that. Would also like to thank Mr. Mandar for mentioning to me regarding the sister property Roswyn and Ms Gayathri for other coordination aspects - both from the Front Desk also.
I would like to thank Mr. Dinesh Nautiyal, Mr. Veer and Mr. Atul of the Concierge Desk for helping me regarding questions I had about Mumbai and its surroundings. Each of them took much time and pains to explain and when Mr. Nautiyal had to attend to another guests, Mr. Veer took over and spent a lot of time helping me. Immensely grateful to all of them! Mr. Parth of the Concierge Desk helped me to get in touch with the third-party bag repair person to fix my bag and I am deeply grateful for that.
The third-party bag repair person Mr. Shankar Ahira did a great job and I am very thankful!
Must mention the person who placed my bag in the room after check-in. He is the one who mentioned that I could check with the concierge to get in touch with the bag repair person and I am truly thankful for that. I checked with the Bell Desk team and Mr. Videsh answered and initially I thought he was the person who delivered my bag to the room. But he called back and said the person on record was Mr. Nivruptti - that person may have tagged my bag and delivered it or he could have tagged it and then it might have been delivered by Mr. Videsh. In either case, I hope the right person who delivered my bag is determined by you internally. So professional of Mr. Videsh to call back and inform the same. I would suggest that this part of the note be forwarded to the concierge team which might serve as encouragement to them as a team because as a guest, being informed of a bag repair person who I could contact through the concierge was immensely helpful to me and essentially saved my trip in so many ways!
A special note to Mr. Pranav of Housekeeping for taking such care to clean my bag after it was repaired. He was very professional and super-efficient about it. His commendable service, care an concern should definitely be recognised and applauded!
Also, appreciate the room and suite show-around by Ms. Amisha of Guest Services and Mr. Atul of the Concierge Desk. Prior to that, I had a wonderful conversation with Rooms Director Mr. Sam Ozer and he had also spoken to the Front Desk team on the rooms and suites that could be shown, if I am correct.
In the afternoon on August 29th, I ate at Merchants Restaurant and was greatly helped by a restaurant manager there in selecting the dishes to eat but don't remember his name. That can probably be traced through my room number and my time of dining and the time of creation of the bill.
The four pieces of free laundry, free minibar and the free airport transfers to both Terminals 1 & 2 of Mumbai airport is a real boon to your guests and unqiue selling point.
I thank Ms. Aishwarya for upgrading me and helping me with my requests. However, I hope I am able to get a King Bed for future stays while staying at your hotel. Perhaps if the room with a single King bed was blocked earlier in the process, it might have been possible.
Overall, a great stay and hope to return!
Dear Mahesh S.,
Thank you for taking the time to share your experience regarding your recent stay at Fairmont Mumbai. We are delighted to learn that you had a great stay and that our team members made a positive impact on your experience. Your commendations for Mr. Raunak, Mr. Mandar, Mr. Dinesh Nautiyal, Mr. Veer, Mr. Atul, and the rest of the team are greatly appreciated, and I will ensure your kind words are shared with them.
We are also pleased that you enjoyed the amenities we offer, including complimentary laundry, minibar, and airport transfers, which are indeed designed to enhance our guests’ experience. Regarding your request for a king bed in the future, I appreciate your feedback and understand how important it is to accommodate such preferences whenever possible. We will review our processes to ensure we can better serve our guests’ requests.
Thank you once again for your thoughtful remarks. We look forward to welcoming you back for another exceptional stay.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Kunal D.
Families
-
Confirmed reviews ALL
Nice stay with great location and good hospitality
Dear Kunal D.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location appealing and enjoyed our hospitality. Your satisfaction is our priority, and we look forward to welcoming you back.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Dear Nandini G.,
Thank you for taking the time to share your delightful experience at Fairmont Mumbai. We are thrilled to learn that you enjoyed our beautiful surroundings, comfortable accommodations, and the warm service provided by our dedicated team. Your continued patronage is greatly appreciated, and it is gratifying to know that we were able to create another memorable stay for you. We look forward to welcoming you back for yet another wonderful experience in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Riddhiman S.
Families
-
Confirmed reviews ALL
Really enjoyed my stay at Fairmont. Everything was top-notch. The spa could be better (more experienced masseuse).
Dear Riddhiman S.,
Thank you for your positive feedback regarding your stay at Fairmont Mumbai. We are delighted to hear that your experience met your expectations. We take note of your suggestion regarding the spa services and will consider it for future improvements.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Jainam D.
Couples
-
Confirmed reviews ALL
We had comfortable stay , Fairmont Mumbai team is supportive and provides prompt service we loved the experience at The Merchants
Dear Jainam D.,
Thank you for your positive feedback regarding your stay at Fairmont Mumbai. We are delighted to hear that you found our team supportive and enjoyed your experience at The Merchants. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Mahesh S.
Solo
-
Confirmed reviews ALL
This is a private review, not to be published. I stayed with you from August 29th to August 31st in Room 447. It was a great stay! Enjoyed my stay here. It was the small human touches I remember - a lobby associate whose name I unfortunately don't remember, either before the rooms & suites show-around at Fairmont Mumbai or the show-around at the sister property Roswyn, coming forward without me asking and enquiring if I wanted anything to drink such as a juice.
Would like to thank Mr. Raunak of the Front Desk for ensuring my check-out went smoothly and also for many coordination aspects. He really handled everything in a very crisp and efficient manner and I highly appreciate that. Would also like to thank Mr. Mandar for mentioning to me regarding the sister property Roswyn and Ms Gayathri for other coordination aspects - both from the Front Desk also.
I would like to thank Mr. Dinesh Nautiyal, Mr. Veer and Mr. Atul of the Concierge Desk for helping me regarding questions I had about Mumbai and its surroundings. Each of them took much time and pains to explain and when Mr. Nautiyal had to attend to another guests, Mr. Veer took over and spent a lot of time helping me. Immensely grateful to all of them! Mr. Parth of the Concierge Desk helped me to get in touch with the third-party bag repair person to fix my bag and I am deeply grateful for that.
The third-party bag repair person Mr. Shankar Ahira did a great job and I am very thankful!
Must mention the person who placed my bag in the room after check-in. He is the one who mentioned that I could check with the concierge to get in touch with the bag repair person and I am truly thankful for that. I checked with the Bell Desk team and Mr. Videsh answered and initially I thought he was the person who delivered my bag to the room. But he called back and said the person on record was Mr. Nivruptti - that person may have tagged my bag and delivered it or he could have tagged it and then it might have been delivered by Mr. Videsh. In either case, I hope the right person who delivered my bag is determined by you internally. So professional of Mr. Videsh to call back and inform the same. I would suggest that this part of the note be forwarded to the concierge team which might serve as encouragement to them as a team because as a guest, being informed of a bag repair person who I could contact through the concierge was immensely helpful to me and essentially saved my trip in so many ways!
A special note to Mr. Pranav of Housekeeping for taking such care to clean my bag after it was repaired. He was very professional and super-efficient about it. His commendable service, care an concern should definitely be recognised and applauded!
Also, appreciate the room and suite show-around by Ms. Amisha of Guest Services and Mr. Atul of the Concierge Desk. Prior to that, I had a wonderful conversation with Rooms Director Mr. Sam Ozer and he had also spoken to the Front Desk team on the rooms and suites that could be shown, if I am correct.
In the afternoon on August 29th, I ate at Merchants Restaurant and was greatly helped by a restaurant manager there in selecting the dishes to eat but don't remember his name. That can probably be traced through my room number and my time of dining and the time of creation of the bill.
The four pieces of free laundry, free minibar and the free airport transfers to both Terminals 1 & 2 of Mumbai airport is a real boon to your guests and unqiue selling point.
I thank Ms. Aishwarya for upgrading me and helping me with my requests. However, I hope I am able to get a King Bed for future stays while staying at your hotel. Perhaps if the room with a single King bed was blocked earlier in the process, it might have been possible.
Overall, a great stay and hope to return!
Dear Mahesh S.,
Thank you for taking the time to share your experience regarding your recent stay at Fairmont Mumbai. We are delighted to learn that you had a great stay and that our team members made a positive impact on your experience. Your commendations for Mr. Raunak, Mr. Mandar, Mr. Dinesh Nautiyal, Mr. Veer, Mr. Atul, and the rest of the team are greatly appreciated, and I will ensure your kind words are shared with them.
We are also pleased that you enjoyed the amenities we offer, including complimentary laundry, minibar, and airport transfers, which are indeed designed to enhance our guests’ experience. Regarding your request for a king bed in the future, I appreciate your feedback and understand how important it is to accommodate such preferences whenever possible. We will review our processes to ensure we can better serve our guests’ requests.
Thank you once again for your thoughtful remarks. We look forward to welcoming you back for another exceptional stay.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Kunal D.
Families
-
Confirmed reviews ALL
Nice stay with great location and good hospitality
Dear Kunal D.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location appealing and enjoyed our hospitality. Your satisfaction is our priority, and we look forward to welcoming you back.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Tanya V.
Couples
-
Confirmed reviews ALL
Had a lovely overnight stay at Fairmont Mumbai. The property is beautiful, the rooms are spacious, comfortable and very well maintained. The service was warm and courteous, and the overall ambience felt luxurious without being overwhelming. The location near the airport is especially convenient for a short stay. Overall, a very pleasant experience.
Dear Tanya V.,
Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you found the property beautiful and the rooms comfortable and well-maintained. It is rewarding to know that our service and ambience contributed positively to your experience, and we appreciate your acknowledgment of our convenient location. We look forward to welcoming you back for another pleasant stay in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Dhaval K.
Families
-
Confirmed reviews ALL
I had booked 2 nights at Fairmont for my birthday. It was a suite room , the room was very spacious well designed and chic interiors. Had some red light therapy . Gym is pretty big . Buffet spread , gold lounge were superb .
Dear Dhaval K.,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your spacious suite and the various amenities we offer, including the gym and our buffet spread. We hope to welcome you back for another memorable stay.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Deepak W.
Families
-
Confirmed reviews ALL
Overall experience at Fairmont Hotel was excellent
Dear Deepak W.,
Thank you for your kind words regarding your stay at Fairmont Mumbai. We are delighted to hear that you found your experience to be excellent and enjoyed your time with us. We look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Bhavesh P.
Business
-
Confirmed reviews ALL
Food is too good. Room, ambience all good.
Dear Bhavesh P.,
Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the food, room, and overall ambience. Your satisfaction is our priority, and we look forward to welcoming you back.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 2.0/5
Kalpesh G.
Families
-
Confirmed reviews ALL
Very disappointed at a time of check out nearly have to wait for 1 hr to get my car and staff was not at all sorry or humble
Dear Sir,
Thank you for sharing your feedback. Please accept our sincere apologies for the prolonged delay in retrieving your car at departure and, more importantly, for the lack of empathy and professionalism demonstrated during the situation. We understand how frustrating this must have been, particularly after waiting nearly an hour.
Your comments regarding the Wi-Fi connectivity and the availability of Jain options have also been shared with the respective teams for review. We regret that your experience fell short of expectations and assure you that the necessary corrective measures are being addressed.
We hope to have another opportunity to welcome you and provide you with the warm and seamless Fairmont experience you deserve.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Kevin D. F.
Business
-
Confirmed reviews ALL
Really enjoyed the friendly staff and Tge Merchants restaurant is the best.
Dear Sir,
Thank you for your kind words regarding our professional staff and your enjoyment of The Merchants restaurant. We are pleased to know that our team contributed to your positive experience at Fairmont Mumbai.
Thanks & Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Prasad M.
Business
-
Confirmed reviews ALL
it was great, we enjoyed, food, room, amenities , services everything was tom notch.
Dear Guest,
Thank you for sharing your positive feedback. We are delighted to know that you had an enjoyable experience at Fairmont Mumbai.
Your appreciation is a wonderful encouragement to our team. We look forward to welcoming you back and creating another memorable stay for you.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Deepak K. D.
Business
-
Confirmed reviews ALL
Dear General Manager and Guest Relations Team,
I am writing to formally express my serious disappointment regarding the treatment I experienced during my recent stay at Fairmont Mumbai.
Let me first acknowledge that the property itself is impressive. The rooms, interiors, and overall infrastructure are excellent, and I appreciate the room upgrade provided to me. Unfortunately, the hospitality and service experience—particularly during my arrival and check-in—fell significantly short of the standards expected from the Fairmont brand.
As an Accor Gold member and a first-time guest at this property, I expected a reasonably warm and attentive welcome. Instead, my check-in experience felt extremely cold and impersonal. I was asked to wait while other guests were attended to, with no proper acknowledgement, welcoming gesture, or explanation. There was no sense of priority, loyalty recognition, or even basic warmth.
What made the experience considerably more disturbing was witnessing certain international guests being welcomed enthusiastically and personally escorted, while I received noticeably different treatment. Several formally dressed hotel representatives were present in the lobby, yet none offered me comparable assistance or courtesy.
The visible difference in treatment created a deeply uncomfortable impression that guests were being attended to differently based on their nationality or perceived status. I do not raise a concern about possible discrimination lightly, but the contrast was sufficiently noticeable to make me feel disregarded and unfairly treated in my own country. Such an experience is unacceptable at any hotel, particularly one representing the Fairmont name.
Hospitality cannot be limited to an impressive property, premium interiors, formal uniforms, or a room upgrade. Its true measure is how consistently and respectfully every guest is treated. Loyalty recognition also has little meaning if an Accor Gold member receives neither priority nor a sincere welcome.
I would, however, like to specifically appreciate Chef Mandar at The Merchants, who prepared an excellent meal for me when I visited the restaurant at approximately 3:00 p.m. I would also like to recognise the Maharashtrian lady colleague at the restaurant who was genuinely attentive and helpful. Their warmth was one of the few positive service experiences during my stay, and I request that my appreciation be conveyed to them.
I request the hotel management to:
1. Conduct a proper review of my arrival and check-in experience, including the lobby and front-office handling at the relevant time.
2. Explain the apparent inconsistency in how different guests were welcomed and assisted.
3. Clarify the arrival and priority benefits available to Accor Gold members at this property.
4. Take corrective steps to ensure that hospitality is delivered consistently, without distinction based on nationality, appearance, or perceived status.
5. Provide a formal response from the General Manager addressing these concerns.
I am sharing this feedback not merely to seek an apology, but because such unequal treatment damages a guest’s trust in both Fairmont Mumbai and the wider Accor brand. I hope this complaint will be treated with the seriousness it deserves and result in meaningful corrective action.
I look forward to receiving a detailed response rather than a generic acknowledgement.
Regards,
Deepak K. D.
Accor Gold Member
Dear Sir,
Thank you for sharing your concerns in detail. I am deeply concerned that your arrival experience made you feel overlooked and treated differently from other guests. Every guest must be welcomed with equal warmth, dignity and respect, irrespective of nationality, appearance or perceived status.
I sincerely regret the lack of acknowledgement, communication and loyalty recognition during your arrival. While a room upgrade was extended in recognition of your ALL Gold membership, this does not compensate for an experience that felt cold and impersonal.
I have initiated a detailed review of the lobby and Front Office handling during your arrival. I will personally review the findings and ensure that appropriate corrective actions are taken. Our team will also contact you directly following the review.
Thank you for recognizing Chef Mandar and the lady colleague at The Merchants. Your appreciation will certainly be shared with them.
Please accept my sincere apologies for the disappointment caused during your first stay with us.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 2.0/5
Somesh S.
Families
-
Confirmed reviews ALL
Staffs are not aware about platinum benefits. They also don’t provide clear waiting time for services. Certainly didn’t seem like an experience you would expect from a 5 star property.
Dear Guest,
Thank you for sharing your feedback. While we are pleased that you were satisfied with your accommodation, cleanliness, breakfast and departure experience, I sincerely regret that the service delivered by our team fell significantly short of your expectations.
As an ALL-Platinum member, you should receive accurate and consistent information regarding your membership benefits. Equally, whenever a service requires time, our colleagues must communicate a clear and realistic timeline and keep you appropriately updated. I apologize that this was not your experience and that you were left waiting without adequate information.
I have asked the concerned teams to review the interactions during your stay and address the gaps through appropriate corrective action and reinforcement of our loyalty standards.
We greatly value your loyalty to Accor and hope you will allow us another opportunity to provide the attentive and seamless experience expected from Fairmont Mumbai.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.0/5
Asma A. A. A.
Families
-
Confirmed reviews ALL
Every thing was perfect but the housekeeper should be do more + the operator
Dear Guest,
Thank you for sharing your feedback. We are pleased that you and your family had an enjoyable stay and especially appreciate your kind recognition of Atul. Your compliments will certainly be shared with him.
At the same time, I sincerely regret that the cleanliness of your accommodation did not meet expectations and that your late check-out request was not handled with the empathy and understanding it deserved, particularly considering your elderly mother. Although our Reception team subsequently offered the late check-out, we recognize that the delayed resolution was no longer helpful once you had already packed and checked out.
Your feedback has been shared with our Housekeeping, Front Office and Telephone Operator teams for review and improvement. We hope to have the opportunity to welcome you and your family back and provide you with A. more seamless experience.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Luvjyot P.
Couples
-
Confirmed reviews ALL
Everything right from the check in experience to the gold lounge and everything in between was surreal. Bhumi at the gold lounge front desk really made our stay comfortable. Took care of the room decor, the celebratory cake and just making us feel at home. Kush at the gold lounge was the one who stood out. Had such fun conversations with him, made cocktails that suited our palettes. Handed a small goodie bag for my wife’s birthday. It was all such a breathtaking experience.
Dear Luvjyot P.,
Thank you for sharing your wonderful experience at Fairmont Mumbai. We are delighted to hear that you enjoyed the luxurious ambiance and that our team, particularly Bhumi and Kush, contributed to making your stay memorable. Your appreciation for the personalized touches, such as the room decor and celebratory cake, brings us immense joy. We strive to create a welcoming atmosphere where our guests feel at home, and it is gratifying to know we achieved that during your visit.
We look forward to welcoming you back in the future for more breathtaking experiences.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Saurabh A.
Business
-
Confirmed reviews ALL
Rooms are decent views are nice, they were polite to give me a better room at front desk however even after telling I’ll be doing late checkout and confirmed the lounge access; I was not given the late checkout and then I had go down from gym next day reminded them then they checked and most importantly I told them they didn’t give me lounge access so requested them to do the needful this is 2nd time. After this when I tried to go to lounge and get my first meal of the day the key still didn’t work. Then again I went to front desk again reminded them I had late checkout I wanted to sit in lounge do my meeting and order my brunch meal whatever they can offer and put it on my room if it’s chargeable and everything. Then again I went to elevator it didn’t work.
As well as there was a bottle of water that broke in the lift/elevator I tried to find someone in the lobby to respond however there were 10-15 hotel reps in the lobby not a single one was ready to look everyone try’s to put it on another person I think this property needs to reduce number of people in lobby if too many reps are there everyone was just busy chatting with their colleagues carelessly thinking others are paying attention.
Finally I found a bell boy who came to my help however he said we will have to find someone to help as he didn’t have any knowledge of the same however he did go and bring the cleaning people to get elevator cleaned.
By that time I had lost my patience and just went to the cafe and had samdwich and did my meeting and left after checking out.
Dear Sir,
Thank you for sharing your feedback. While I am pleased that you appreciated the room upgrade and views, I sincerely regret the service failures that affected your stay.
As a valued ALL Diamond member, you should have received appropriate recognition and seamless delivery of your confirmed benefits. Despite multiple reminders, your late checkout and lounge access were not activated correctly, causing considerable inconvenience.
I am equally concerned by the lack of attentiveness and ownership you experienced in the lobby when reporting the broken bottle in the elevator. The matter should have been acknowledged and resolved immediately by the first colleague approached.
Please accept my sincere apologies for these shortcomings and our failure to recover your experience. I would appreciate the opportunity to speak with you personally. May I request you to share a convenient time and contact number at which I may reach you?
Thanks & Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Dell J.
Business
-
Confirmed reviews ALL
Great service
Dear Dell J.,
Thank you for your kind words regarding our service. We are delighted to know that you had a positive experience at Fairmont Mumbai. Your feedback is greatly appreciated and inspires our team to continue delivering exceptional hospitality.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Daxa S.
Families
-
Confirmed reviews ALL
The leadership under Mr. Rajiv Kapoor and all the managers at the Fairmont Mumbai is truly world class.
Reservations under the leadership of Mr. Deepak is the best of the best. Priya is always very cordial, professional and prompt in her feedback. She clearly understands the needs and gives detailed booking experience. She is truly amazing.
Housekeeping under the leadership of the manager Sam is excellent. It was great meeting Dulove
The customer relations team under Mr. Singh Arora is wonderful. Very cordial team
Spa under Dr. Rashmi is truly amazing.
Mr. Manoj at the Steam and Sauna is always very professional, smiling always and ready to assist.
Thanks also to Swati.
The Gym instructor Mr. Ankit, the King of Kungfu - truly amazing.
Its great that during my last stay I had mentioned that the jacuzzi needed warm water throughout and this time, it was implemented.
We surely missed Mr. Vinod this time as he was on leave.
Food and Beverage under Mr. Lalit Rana are doing an excellent job at the restaurants.
Mr. Kuldeep Raman, Anit Sharma, Mohamed Talha are all doing an exceptional job.
Manali, Karan Singh and all the others are very efficient.
It was great meeting the chef: Yash, who together with the other team of chefs are always doing a wonderful job.
Gold Lounge: The team under the great leadership of Mr. Jonathan are truly exceptional. Nikhil Parmar, Bhumi and the entire team are very professional.
There was an intern, Amairaa Soni who is indeed very talented.
Kudos to the entire team.
Concierge: This team, spearheaded by Mr. Jayesh always went out of the way to ensure we had a comfortable stay. Nivrutti, Dinesh, Magnesh and all the others are doing a wonderful job.
We didn't meet Mr. Dinesh this time as he was on leave.
Congratulations to Ruth of MPT. Super duper job she is doing.
Special thanks also to Gaure Bhide for always being there to assist. Truly a star.
It was great meeting Mr. Sunil at the bar, doing a wonderful job.
Fillia Restaurant: the lady manager and Jiya are doing a wonderful job. Special thanks to Mr. Lalit Rana for taking me round.
The swimming pool attendants also did a wonderful job.
Fairmont Mumbai is the best of the best.
Dear Daxa S.,
Thank you for your generous feedback regarding your recent stay at Fairmont Mumbai. It is truly gratifying to hear that our team members, including Mr. Deepak, Priya, Sam, and many others, provided you with exceptional service and contributed positively to your experience. Your recognition of their efforts is greatly appreciated and will certainly be shared with them.
We are pleased to learn that the enhancements made to the jacuzzi were to your satisfaction. It is our priority to ensure that our guests' needs are met, and it is rewarding to know we could deliver on that front during your stay. We are also glad that you enjoyed the offerings at our restaurants and the hospitality provided by our Gold Lounge and concierge teams.
Your kind words inspire us to maintain our commitment to excellence. We look forward to welcoming you back to Fairmont Mumbai for another memorable stay.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Achenkunju M. R. T.
Families
-
Confirmed reviews ALL
Very good
Dear Achenkunju M. R. T.,
Thank you for your positive feedback. We are delighted to hear that you found our location and service to be satisfactory. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
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Frequently asked questions
Fairmont Mumbai is located at T2 C06 At C t s No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India. We offer complimentary airport transfers and on-site parking, situated just 0.5 km from the airport and 6 km from the Bkc business hub. Nearby attractions include:
Juhu Beach (8.3 km)
Nmacc art center (6.5 km)
Phoenix Market City (3 km)
Fairmont Mumbai offers a variety of refined accommodations including Fairmont, Signature, and Fairmont Gold rooms with King bed or single beds and City, Pool, or Airport views. For those seeking more space, we provide:
Junior Suite
Deluxe Suite
Fairmont Suite
Presidential Suite
Signature Suite
Our suites and larger rooms are ideal for families and business travelers.
At Fairmont Mumbai, we provide high speed Wi-Fi, on-site parking, and a daily breakfast buffet for an additional fee. Our facilities include:
Infinity Pool, Fitness center, and Blu Xone Spa
The Merchants, Oryn, Samaa, and Madeleine de Proust restaurants
The Hedonist bar
14 meeting rooms, a business center, and wedding venues
We also offer wheelchair accessibility and laundry services.
Fairmont Mumbai offers diverse dining at The Merchants, serving international cuisine, and Oryn, which features Chinese flavors.
The Merchants: Open daily 12:00 Am - 11:55 Pm
The Hedonist: Open daily 12:00 Pm - 01:30 Am
Breakfast: Served daily from 06:30 Am
We provide room service, children's menus, and various dietary options including vegetarian and gluten-free meals.
At Fairmont Mumbai, check-in begins at 03:00 Pm and check-out is until 12:00 Pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Fairmont Mumbai regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Mumbai using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Fairmont Mumbai, pets are not allowed.
Fairmont Mumbai features 14 meeting rooms and a dedicated business center to accommodate your professional needs. Our largest room spans 1954 m² and can host up to 2200 guests in a theater-style setup. We provide high speed Wi-Fi and support staff to ensure your meetings run smoothly.
Fairmont Mumbai is a premier destination for weddings and grand celebrations with 75,000 sq. ft. of total banqueting space. Our dedicated wedding specialists will help bring your vision to life in our elegant venues. We can accommodate up to 1000 guests for banquets and 2200 for larger gatherings.
Fairmont Mumbai is a wheelchair accessible hotel featuring 5 dedicated rooms for guests with reduced mobility. Our accessible accommodations include bathrooms with grab bars and roll-in showers. We also provide an elevator to all floors and on-site parking for your convenience.
Yes, Fairmont Mumbai allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Fairmont Mumbai features the pioneering Blu Xone at Fairmont Spa & Longevity, recognized in the Condé Nast Traveler's Hot List 2026. We offer age-defying signature treatments like Cryotherapy and a Hyperbaric Oxygen Pod, alongside facilities such as a sauna and infrared sauna. Our expert team provides personalized therapies including massage and foot reflexology.
Fairmont Mumbai supports business travelers with high speed Wi-Fi and 14 professional meeting rooms. Each room is equipped with a business desk, rolling seat, and a safe large enough for a laptop. We also offer a self-service business center with support staff and breakfast starting from 06:30 Am.
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