Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 1,675 reviews

Fairmont Mumbai - Image 1
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T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,675 reviews

Customer review rating 5.0/5

Shachi T. Business - Confirmed reviews ALL

The hotel is well situated near the airport, the rooms are comfortable and the staff is courteous. The breakfast spread is really good and staff keep checking on you which is great.

Dear Shachi T., Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are pleased to know that you found our location convenient, enjoyed the comfort of your room, and appreciated our courteous staff and breakfast offerings. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 2.5/5

Vani K. Business - Confirmed reviews ALL

We are extremely disappointed with the so-called “royal” service during our stay at Fairmont. The communication was consistently poor, instructions were not followed, and no meaningful resolutions were offered. Simple requests were mishandled repeatedly. When we asked for towels, slippers were sent instead. When we requested the menu to pre-order, we were simply told to dial zero rather than being assisted proactively. Basic service standards were clearly not met. For a hotel of this stature, this level of inefficiency and indifference is unacceptable. We expected professionalism and attention to detail, and unfortunately experienced the complete opposite.

Dear Vani K., Thank you for sharing your feedback regarding your recent stay at Fairmont Mumbai. I regret to learn that your experience did not meet your expectations, particularly in terms of service quality and communication. It is concerning to hear that your requests were not handled appropriately, and I appreciate you bringing these issues to our attention. At Fairmont, we strive to provide exceptional service, and it is clear that we fell short during your visit. Your comments regarding the attention to detail and professionalism have been duly noted. We will use your feedback to assess our service standards and enhance our guest experience moving forward. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Pragyaditya D. Families - Confirmed reviews ALL

I was very comfortable, the property has everything that a guest can wish for. Only some green patch could make the property even more awesome.

Dear Pragyaditya D., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our property comfortable and appreciated the thoughtful gesture from Srijana. We value your suggestion about enhancing our green spaces and will consider it for future improvements. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Ashish S. S. Business - Confirmed reviews ALL

very nice

Dear Ashish S. S., Thank you for your kind words regarding your stay at Fairmont Mumbai. We are delighted to hear that you found your experience comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 3.5/5

Victor W. Business - Confirmed reviews ALL

I guess if you give free laundry service for 4 items, the best way not to give it is to make sure the guest on a daily basis does not have either a laundry bag or a laundry form. I had to call every day of my stay for one or the other. One day they picked up my laundry and I hope by accident, turned on my Do Not Disturb light. When I got to my room in the late evening, my room was as it was when I left in the morning.

Dear Victor W., Thank you for sharing your feedback regarding your recent visit to Fairmont Mumbai. I sincerely apologize for the inconveniences you experienced with our laundry service and housekeeping. It is our intention to provide seamless service to our guests, and I regret that we fell short during your stay. Your comments regarding the laundry bag and form are noted, and I appreciate you bringing this to our attention. Additionally, I understand the importance of timely housekeeping and will ensure your feedback is shared with the relevant team to prevent such occurrences in the future. Thank you once again for your insights, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 398 reviews 9.1/10 Location
  • 784 reviews 9/10 Room
  • 1,363 reviews 8.2/10 Service
  • 5 reviews 4.2/10 WiFi
  • 629 reviews 8.2/10 Food
  • 544 reviews 9.5/10 Vibe
  • 485 reviews 8.9/10 Amenities
  • 268 reviews 8.2/10 Comfort

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