Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 1,590 reviews

Fairmont Mumbai - Image 1
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T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,590 reviews

Customer review rating 5.0/5

Fayyaz V. Families - Confirmed reviews ALL

Everyone was extremely helpful, courteous and considerate.

Dear Fayyaz V., Thank you for your kind words regarding your recent stay at Fairmont Mumbai. It is a pleasure to hear that you found our location convenient and our staff attentive and courteous. We look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 3.0/5

Kim G. O. Business - Confirmed reviews ALL

I would like to share my feedback regarding my recent stay, specifically relating to the service at the Fairmont Gold Lounge and Reception. Firstly, I would like to commend the service staff at the Fairmont Gold Lounge, especially Kino and Genevie. They were consistently attentive, warm, and smiley, and made a genuine effort to ensure guests felt well taken care of. Their professionalism truly reflects the standards expected of a five-star hotel. However, my experience with the service associates at the Fairmont Gold Reception was disappointing. On several occasions, service was inconsistent and lacked attentiveness. There were instances where assistance was provided only halfway, and when another guest approached, I was forgotten and the staff immediately attended to the other person. This made the service feel disorganized and inattentive. Additionally, I observed an incident involving three guests sharing the service lift with three Fairmont Gold front desk staff. When the lift arrived, the staff exited first without holding the lift door or allowing the guests to exit ahead of them. This small but important gesture is part of basic hospitality etiquette and is especially expected in a five-star hotel environment. While there were positive aspects to my stay, these service gaps at the Fairmont Gold Reception did not align with the premium experience associated with the Fairmont brand. I hope this feedback can be used constructively to improve service standards moving forward. Thank you for taking the time to review my comments.

Dear Kim G. O., Thank you for taking the time to share your feedback regarding your recent stay with us at Fairmont Mumbai. We are pleased to hear that you appreciated the service provided by our team members at the Fairmont Gold Lounge, particularly Kino and Genevie, as they exemplify the high standards we strive for in hospitality. However, I sincerely apologize for the inconsistencies you experienced at the Fairmont Gold Reception. Your observations about the attentiveness of our staff and the service etiquette in the lift are concerning. We aim to provide a seamless experience for all our guests, and it is clear that we fell short in this instance. Please be assured that your comments will be taken into consideration as we continuously seek to enhance our service standards. We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 4.0/5

Paula B. Business - Confirmed reviews ALL

Location-wise this was perfect for our business trip as only a 5 min walk from the T2 airport terminal and close to our base. We got pool view rooms which I wouldn't recommend as there is music playing every night until late. Luckily I had ear plugs but for an airport hotel clearly used for early risers/ catchers of early flights, having music playing outside until midnight is not what anyone wants. This was the only criticism for this hotel. Staff were incredibly friendly and helpful.

Dear Paula B., Thank you for sharing your feedback regarding your recent stay at Fairmont Mumbai. We are pleased to hear that our location was advantageous for your business trip and that our staff provided you with friendly and helpful service. We appreciate your insights about the pool view rooms and the music ambiance. While we strive to create a vibrant atmosphere for our guests, we understand that it may not suit everyone's preferences, particularly those with early travel plans. Your comments will be taken into account as we continually seek to enhance our guest experience. Thank you once again for your review. We look forward to welcoming you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Kiran K. M. Business - Confirmed reviews ALL

Very good, nice experience, amazing entrance , keep the area between marriot and Fairmont clean , Can try to put a separate way for/between these 2 hotels

Dear Kiran K. M., Thank you for your valuable feedback. We are pleased to hear that you enjoyed our services and location. Your suggestion regarding the cleanliness and pathway between the two hotels is appreciated, and we will certainly take it into consideration for future improvements. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Hiren J. Solo - Confirmed reviews ALL

Great staff

Dear Hiren J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and that our staff made a positive impression. Your feedback is greatly appreciated. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 338 reviews 9.1/10 Location
  • 670 reviews 8.8/10 Room
  • 1,140 reviews 8/10 Service
  • 5 reviews 5.9/10 WiFi
  • 569 reviews 8.2/10 Food
  • 482 reviews 9.3/10 Vibe
  • 437 reviews 8.6/10 Amenities
  • 236 reviews 8/10 Comfort

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