Welcome the new era of Art Deco splendour at Fairmont Mumbai, a dazzling destination where grandeur and extraordinary theatre blend with the everlasting elegance of the 1920s. Adjacent to Chhatrapati Shivaji Maharaj Airport & moments away from Mumbai's iconic landmarks, our meticulously curated hotel embodies the Fairmont legacy of inclusive luxury and heartfelt hospitality. With opulent gathering spaces & rich culinary experiences, Fairmont Mumbai invites you to discover wonder & intrigue at every turn.
Fairmont Mumbai, located near Chhatrapati Shivaji Maharaj International Airport, offers elegantly designed rooms and suites, exceptional dining experiences, and wellness at Blu Xone Spa. With expansive banqueting spaces and seamless connectivity to BKC and key business hubs, the hotel is ideal for business and leisure travellers seeking comfort, convenience, and refined experiences.
Located conveniently located approximately 0.5 km from Chhatrapati Shivaji Maharaj International Airport and offers easy access to key business hubs such as Bandra Kurla Complex (BKC), just 6 km away, along with other prominent commercial district.
"At Fairmont Mumbai, we believe 'luxury is in every detail.' From the moment you arrive, our passionate team is committed to turn moments into special memories, ensuring you are not just a guest, but a part of our story"
Rajiv Kapoor, Hotel Management
Please note that the Kids’ Pool and Jacuzzi will be temporarily closed for scheduled maintenance from 28 September to 3 October 2026, inclusive. We appreciate your kind understanding and patience as we carry out these essential enhancements to ensure the best possible experience for our guests.
Hotel extras
Complimentary Airport Pick & Drop (T1 & T2)
Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)
Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.
15% off dining at four restaurants and a bar (excl. IRD & tobacco)*
75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.
Our accommodation(s)
Book this hotel
Page 1 out of 7, Room 1 :
FAIRMONT 1 King Bed City View
, Room 2 :
FAIRMONT 2 Single Beds City View
Room
FAIRMONT 1 King Bed City View
Photo out of - FAIRMONT 1 King Bed City View
Complimentary airport transfers (T1 & T2); soft minibar & 4-piece laundry (non-cumulative); 15% off dining at 4 restaurants & bar (excl. IRD & tobacco)*; enjoy purified indoor air with AQI below 30 across Fairmont Mumbai.
Views:
City View
Max. number of persons
3
Area
From
42 m²
/
452 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Catering service
Coffee/tea making facilities
Kettle
Mini bar with free soft drinks
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Make-up/magnifying mirror
Mirror
Open bathroom
Slippers
Towel rack
Universal shaving plug
Handheld shower
Roll-in shower with grab bars (no fixed seat)
Media And Technology
Complementary elements
Multimedia hub
Plug and play panel
Internet Facilities
Data port in room
High speed internet
Optical fiber
RJ 45 Outlet
Wireless internet in your room
Data port in roomAdditional charge
High speed internetAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Direct dial telephoneAdditional charge
International callsAdditional charge
Tv Facilities
Chromecast
Dedicated Sports Channel beIN Sports
Music TV channels
TV room service ordering
TV with on-screen billing info
Web TV
64'/163 cm screen
Flat screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Knock light for hearing impaired
Message alert
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Bedding Facilities
Pillow Menu
36” wide route down middle of beds (in rooms with two beds)
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Double Glazing
Hair dryer
Shoe polisher
Slippers
Soundproof room
Trouser press
Turn Down Services
Electric Facilities
Converters/ Voltage adaptors
Room Services
Automatic wake up call
Operator wake up call
Welcome tray
Breakfast in bedAdditional charge
Temperature Air Control
Air Conditioning
Air cooling system
Individual heating and air conditioning adjustment
Page 1 out of 2, Restaurant 1 :
The Merchants
, Restaurant 2 :
Madeleine de Proust
The Merchants
Photo out of - The Merchants
Inspired by merchants & Mumbai's dabbawallas, this vibrant venue celebrates culinary storytelling. Six live kitchens offer a theatrical dining experience, from Nawabi traditions to Southeast Asian zest and European classics-a lively crossroads of flavours
Inspired by merchants & Mumbai's dabbawallas, this vibrant venue celebrates culinary storytelling. Six live kitchens offer a theatrical dining experience, from Nawabi traditions to Southeast Asian zest and European classics-a lively crossroads of flavours
Madeleine de Proust
Photo out of - Madeleine de Proust
A botanical garden-inspired tea lounge blending serenity with Indo-French elegance. Madeleine evokes nostalgia, inviting guests to savour each sip, pastry, and coffee-where present pleasures awaken cherished memories, beneath cherry blossoms.
A sultry cinematic setting, celebrating unapologetic Sichuan and Cantonese flavours with show-stopping flair.
Samaa
Photo out of - Samaa
Where Mediterranean whispers linger and twilight bathes the city in gold, Samaa is a tranquil haven nestled among palms and rustic stone walls, offering Turkish kebabs, delicate mezze, and crafted cocktails.
Where Mediterranean whispers linger and twilight bathes the city in gold, Samaa is a tranquil haven nestled among palms and rustic stone walls, offering Turkish kebabs, delicate mezze, and crafted cocktails.
The Hedonist
Photo out of - The Hedonist
Inspired by a worldly traveller's tales, The Hedonist blends vintage charm with global flavours-from Marrakech's spice markets to Parisian salons. Rare liquors and Cuban cigars complete the experience.
Inspired by a worldly traveller's tales, The Hedonist blends vintage charm with global flavours-from Marrakech's spice markets to Parisian salons. Rare liquors and Cuban cigars complete the experience.
Breakfast
Photo out of - Breakfast
Begin your day at The Merchants with a vibrant breakfast featuring international favourites, Indian classics, freshly baked pastries, seasonal fruits, and live cooking stations in a welcoming morning setting.
Buffet
Start your morning at The Merchants with a vibrant breakfast spread featuring global favourites, Indian classics, fresh pastries, seasonal fruits, and live cooking stations in a lively dining setting.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Chinese
Hot Breakfast
Cold breakfast
Restaurant
THE MERCHANTS
Begin your day at The Merchants with a vibrant breakfast featuring international favourites, Indian classics, freshly baked pastries, seasonal fruits, and live cooking stations in a welcoming morning setting.
Pool
Photo out of - Pool
Soak in breathtaking cityscape views as you enjoy a tranquil swim in our infinity pool.
Infinity Pool
Enjoy serene moments at our outdoor infinity pool, offering a tranquil escape with elegant surroundings. Relax, unwind, and soak in a refreshing ambiance complemented by attentive service and thoughtfully curated comfort.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Overflowing pool
At your disposal
Swimming ring
Shower
Lifeguard
Dimension
Pool Depth Min:
1.15 m /
3.82 ft
Pool Depth Max:
1.25 m /
4.09 ft
Pool Size Max:
0.75 m /
2.49 ft
Soak in breathtaking cityscape views as you enjoy a tranquil swim in our infinity pool.
Fitness center
On site
Fitness equipment
Lessons available
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Core/stability training equipment
Cardiovascular equipment
Cross trainer
Towels available
Wellness services and equipments
Infrared saunaAdditional charge
Area lounge
Rest room
Sauna room
Personal lessons and special care
Stretching
Yoga
MassageAdditional charge
Foot reflexologyAdditional charge
Health WrapsAdditional charge
Duo treatments roomAdditional charge
CryotherapyAdditional charge
Fitness coach
Bathed in natural sunlight, 24-hour gym offers AI-integrated Technogym equipment for an immersive workout. Rejuvenate with sound healing, Zumba, and nourishing treats from our health bar.
Spa
Photo out of - Spa
Additional charge
FAIRMONT SPA & LONGEVITY sets a new wellness benchmark as India's first hotel to feature the pioneering Blu Xone-an innovative space with age-defying therapies like Cryotherapy, Hyperbaric Oxygen Pod, and more for complete rejuvenation.
Welcome to Fairmont Spa & Longevity, where advanced wellness meets holistic rejuvenation. Our expert team curates personalized therapies, including pioneering Blu Xone treatments, designed to restore balance, vitality, and long-term wellbeing.
Institute Manager
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
FAIRMONT SPA & LONGEVITY sets a new wellness benchmark as India's first hotel to feature the pioneering Blu Xone-an innovative space with age-defying therapies like Cryotherapy, Hyperbaric Oxygen Pod, and more for complete rejuvenation.
Embark on your dream wedding journey with us, where our dedicated team will bring your vision to life, ensuring a celebration that reflects your unique love story.
I am writing to share feedback regarding my recent stay at your property.
Ahead of my visit, on 21st September, I contacted the hotel to inform the team that I would be celebrating my wife's birthday during my stay. I had politely requested whether a complimentary upgrade or basic room decoration would be possible to mark the occasion. Unfortunately, neither request was fulfilled or acknowledged.
While I was allocated a pool view room, the pool area was undergoing extensive maintenance throughout my visit. My entire view consisted of 7 to 8 workers cleaning and servicing the pool. Crucially, I was never informed during booking or prior to check-in that the pool would be out of service. Because the amenity was inaccessible and the view disruptive, I spent nearly my entire stay confined to the room.
Having heard great things about Fairmont’s hospitality, and having had significantly better experiences across other Accor Group properties, this stay fell far short of expectations. My overall experience at Fairmont Mumbai was well below average, and I hope management reviews these communication and guest service oversights.
Dear Ma'am,
Thank you for sharing your experience. I am genuinely sorry that a stay intended to celebrate your wife’s birthday became such a disappointing occasion.
Although complimentary upgrades are subject to availability, your request should have been acknowledged, and our team should have made a thoughtful effort to recognise the celebration. Knowing that neither your request nor the occasion received the attention it deserved is deeply regrettable.
I also understand how upsetting it must have been to receive a pool-view room only to find the pool under extensive maintenance, without any advance communication. The unavailable amenity and disruptive view understandably diminished your stay and left you feeling confined to your room.
Your concerns regarding the missed pre-arrival communication, celebration arrangements and pool-maintenance disclosure are being reviewed with our Rooms and Reservations leadership teams. We sincerely hope to have an opportunity to welcome you both again and provide the thoughtful Fairmont experience you had expected.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Vijay K. R. M.
Business
-
Confirmed reviews ALL
Decent hotel located in right place, hospitality is very good
Dear Vijay K. R. M.,
Thank you for your kind words regarding the maintenance and hospitality of our hotel. We are delighted to know that you found our location convenient and the service to your satisfaction. Your feedback is greatly appreciated.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Harsh S.
Business
-
Confirmed reviews ALL
Spacious room.
Dear Harsh S.,
Thank you for your kind words regarding your overall experience and the spaciousness of your room. We are pleased to know that you enjoyed your stay with us and appreciate your feedback.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Kwok W. Y.
Business
-
Confirmed reviews ALL
Cannot connect to wifi, difficult to get assistant. Tried calling to generate code without response.
Dear Kwok W. Y.,
Thank you for your feedback. I apologize for the inconvenience you experienced regarding the Wi-Fi connectivity and the difficulty in reaching assistance. Your comments are valuable, and I appreciate you bringing this to our attention.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Baadal B.
Friends
-
Confirmed reviews ALL
Beautiful new modern property with favourable rates and amazing staff who try to do their best but feel at times they are limited to what they can do in order to solve issues due to hotel policies and structure.
Ive stayed in nearly most to all 5star hotels in Mumbai over the years holding a gold to platinum status in some of Mumbai’s biggest well known legacy hotels. Hence i found the following quite unusual. The initial starting experience was not as expected. Prior to departure lot of back and forth emails had taken place to complete a simple payment pre arrival. Only then to arrive at the hotel to find out payment had not been received though this was not the case.
Check in time was unbelievably longer than anticipated almost 1.5 hours, which took a massive toll on our schedule for the rest of the day. I felt again lot of back and forth exchange of conversations via phone and in person were happening whilst trying to get to the bottom of the matter. Lack of communication between staff and departments and no one to take charge of the situation in person from a a management perspective and not much service recovery either.
Eventually an apology and ownership was issued. This burden was taken on by the lovely lady who was in charge of the lounge, even though it was of no wrong doing of hers at all. Though a little too late this should have been dealt with by someone from reservations or senior management in person rather than on the phone and to be confidently and adamantly told my payment had not been received. (I wont mention any names)
Again similar issue on our last night. Due to an early morning flight departure we decided to clear our room bills the night before. Again very time consuming being passed on from one desk to another. Yet again nobody to take charge making it very time consuming and yet again causing a toll on our schedule itinerary for the evening.
I really do feel this issues need to be worked on for a flawless experience from a customer point of view rather then passing the buck on. Needs to be some sort of way where customers needs are pre anticipated or anticipated rather then the other way.
However on a positive the in between experience was extraordinary, you have amazing staff who really go above and beyond exceeding customer expectations and needs. Paarth from concierge was truly amazing and ensured we were comfortable at all times. A very calm, professional individual who has the upmost positive attitude. Im really surprised he is not par of the Les Clefs d’Or, as he really should be.
Then we had Harshil from the pool bar along with other staff who always made and ensured my other guests who were travelling with me were comfortable at all times whilst I was on my other endeavours.
Last but not the least chemi and the lovely chef who cooked and delivered our room service every night really made us feel at home away from home. They worked superbly well together to ensure our food was delivered with pure aromatic sensation.
Apologies for not remembering the name of the chef nor the lovely lady in charge of the lounge. Though rest be assured their efforts have not been forgotten nor ignored. Its people like this that will most likely encourage and engage me in to returning to Fairmont Mumbai if anything else.
Dear Baadal B.,
Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Mumbai. We appreciate your recognition of our modern property and the commendable efforts of our staff, particularly Paarth and Harshil, who exemplify the high standards we strive to maintain.
I sincerely regret the inconvenience you encountered during the check-in process and the subsequent issues with payment verification. I understand how frustrating this must have been, especially given your extensive experience with luxury hotels. The delays you experienced do not reflect our usual service standards. I acknowledge your concerns related to communication among our team and the need for a more streamlined approach to handling guest inquiries. Your suggestions regarding anticipating customer needs are invaluable, and I assure you they will be reviewed as part of our ongoing efforts to enhance guest experiences.
Thank you once again for your constructive feedback and for highlighting the exceptional service of our team members. We look forward to the opportunity to welcome you back to Fairmont Mumbai.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Dear Ma'am,
Thank you for sharing your experience. I am genuinely sorry that a stay intended to celebrate your wife’s birthday became such a disappointing occasion.
Although complimentary upgrades are subject to availability, your request should have been acknowledged, and our team should have made a thoughtful effort to recognise the celebration. Knowing that neither your request nor the occasion received the attention it deserved is deeply regrettable.
I also understand how upsetting it must have been to receive a pool-view room only to find the pool under extensive maintenance, without any advance communication. The unavailable amenity and disruptive view understandably diminished your stay and left you feeling confined to your room.
Your concerns regarding the missed pre-arrival communication, celebration arrangements and pool-maintenance disclosure are being reviewed with our Rooms and Reservations leadership teams. We sincerely hope to have an opportunity to welcome you both again and provide the thoughtful Fairmont experience you had expected.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Vijay K. R. M.
Business
-
Confirmed reviews ALL
Decent hotel located in right place, hospitality is very good
Dear Vijay K. R. M.,
Thank you for your kind words regarding the maintenance and hospitality of our hotel. We are delighted to know that you found our location convenient and the service to your satisfaction. Your feedback is greatly appreciated.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Harsh S.
Business
-
Confirmed reviews ALL
Spacious room.
Dear Harsh S.,
Thank you for your kind words regarding your overall experience and the spaciousness of your room. We are pleased to know that you enjoyed your stay with us and appreciate your feedback.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Kwok W. Y.
Business
-
Confirmed reviews ALL
Cannot connect to wifi, difficult to get assistant. Tried calling to generate code without response.
Dear Kwok W. Y.,
Thank you for your feedback. I apologize for the inconvenience you experienced regarding the Wi-Fi connectivity and the difficulty in reaching assistance. Your comments are valuable, and I appreciate you bringing this to our attention.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Baadal B.
Friends
-
Confirmed reviews ALL
Beautiful new modern property with favourable rates and amazing staff who try to do their best but feel at times they are limited to what they can do in order to solve issues due to hotel policies and structure.
Ive stayed in nearly most to all 5star hotels in Mumbai over the years holding a gold to platinum status in some of Mumbai’s biggest well known legacy hotels. Hence i found the following quite unusual. The initial starting experience was not as expected. Prior to departure lot of back and forth emails had taken place to complete a simple payment pre arrival. Only then to arrive at the hotel to find out payment had not been received though this was not the case.
Check in time was unbelievably longer than anticipated almost 1.5 hours, which took a massive toll on our schedule for the rest of the day. I felt again lot of back and forth exchange of conversations via phone and in person were happening whilst trying to get to the bottom of the matter. Lack of communication between staff and departments and no one to take charge of the situation in person from a a management perspective and not much service recovery either.
Eventually an apology and ownership was issued. This burden was taken on by the lovely lady who was in charge of the lounge, even though it was of no wrong doing of hers at all. Though a little too late this should have been dealt with by someone from reservations or senior management in person rather than on the phone and to be confidently and adamantly told my payment had not been received. (I wont mention any names)
Again similar issue on our last night. Due to an early morning flight departure we decided to clear our room bills the night before. Again very time consuming being passed on from one desk to another. Yet again nobody to take charge making it very time consuming and yet again causing a toll on our schedule itinerary for the evening.
I really do feel this issues need to be worked on for a flawless experience from a customer point of view rather then passing the buck on. Needs to be some sort of way where customers needs are pre anticipated or anticipated rather then the other way.
However on a positive the in between experience was extraordinary, you have amazing staff who really go above and beyond exceeding customer expectations and needs. Paarth from concierge was truly amazing and ensured we were comfortable at all times. A very calm, professional individual who has the upmost positive attitude. Im really surprised he is not par of the Les Clefs d’Or, as he really should be.
Then we had Harshil from the pool bar along with other staff who always made and ensured my other guests who were travelling with me were comfortable at all times whilst I was on my other endeavours.
Last but not the least chemi and the lovely chef who cooked and delivered our room service every night really made us feel at home away from home. They worked superbly well together to ensure our food was delivered with pure aromatic sensation.
Apologies for not remembering the name of the chef nor the lovely lady in charge of the lounge. Though rest be assured their efforts have not been forgotten nor ignored. Its people like this that will most likely encourage and engage me in to returning to Fairmont Mumbai if anything else.
Dear Baadal B.,
Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Mumbai. We appreciate your recognition of our modern property and the commendable efforts of our staff, particularly Paarth and Harshil, who exemplify the high standards we strive to maintain.
I sincerely regret the inconvenience you encountered during the check-in process and the subsequent issues with payment verification. I understand how frustrating this must have been, especially given your extensive experience with luxury hotels. The delays you experienced do not reflect our usual service standards. I acknowledge your concerns related to communication among our team and the need for a more streamlined approach to handling guest inquiries. Your suggestions regarding anticipating customer needs are invaluable, and I assure you they will be reviewed as part of our ongoing efforts to enhance guest experiences.
Thank you once again for your constructive feedback and for highlighting the exceptional service of our team members. We look forward to the opportunity to welcome you back to Fairmont Mumbai.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Thalangara
Couples
-
Confirmed reviews ALL
From check in to the breakfast and other services all were excellent.
Well appointed rooms, the amenities all were part of the wonderful experience, but what excelled is the out of the way approach by the team from check in with Yogesh along with Shoib who made sure we were made comfortable by the appropriate support in the room allocation
Dear Thalangara,
Thank you for sharing your wonderful experience at Fairmont Mumbai. We are delighted to hear that our team, particularly Yogesh and Shoib, contributed positively to your stay with their warm hospitality and attentive service. It is gratifying to know that you appreciated our well-appointed rooms and amenities. Your feedback serves as a great motivation for our entire team to maintain and further enhance our high standards of service.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Ankit U. J.
Couples
-
Confirmed reviews ALL
Great experience, a new phase of luxury comfort and relaxation
Dear Ankit U. J.,
Thank you for taking the time to share your positive experience at Fairmont Mumbai. We are delighted to hear that you enjoyed the ambience and found comfort and relaxation during your stay. Your feedback is greatly appreciated and motivates us to maintain our standards of excellence.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.0/5
Braphus K.
Friends
-
Confirmed reviews ALL
Check-in and stay was seamless and easy. Hotel is clean and very conveniently located. Highly recommend.
Dear Braphus K.,
Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay and found our location convenient. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 1.5/5
Venkata S. K. K. K.
Couples
-
Confirmed reviews ALL
Stayed at Fairmont Mumbai on Sep 26-27 to celebrate my wife's birthday. The property is genuinely impressive, and the food at the buffet was good. But the warmth you expect from a hotel like this was completely missing.
I emailed the team well in advance that this stay was for my wife's birthday and asked for their help in making it special. Despite that, there was no room upgrade, no birthday decor, not even a mention of the occasion. My wife walked into the room expecting a surprise and found nothing.
Check-in itself was poor. We were asked to sit back and wait, and after 10 minutes nobody came. When we went back to the desk ourselves, only then was the check-in done.
Everything felt transactional. At no point did anyone go even slightly out of their way. To their credit, the Duty Manager did apologise after I wrote a complaint, and Guest Relations said they would coordinate something, but none of this should need a complaint on a birthday stay.
Great hardware, disappointing hospitality.
Dear Sir,
Thank you for sharing your experience. While I am pleased that you appreciated our property and buffet, I am genuinely sorry that a stay planned around your wife’s birthday felt impersonal and disappointing.
A birthday celebration should be remembered for joy—not for the moment your wife entered the room expecting a surprise and found that the occasion had been completely overlooked. Although complimentary upgrades are subject to availability, your advance request should have been acknowledged and a thoughtful gesture arranged without you having to complain.
It is equally concerning that you were asked to wait during check-in and then left unattended until you returned to the desk yourself. I also regret the frustration surrounding your late check-out request and the additional charge communicated for extending it further. Every interaction should have felt warm, attentive and clearly explained, rather than transactional.
While I appreciate that our Duty Manager apologised, you are absolutely right that genuine hospitality should be proactive. Your feedback is being reviewed with our Rooms and Guest Relations leadership teams, and I sincerely hope we may have an opportunity to restore your confidence in Fairmont Mumbai.
Warm regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Soumil S.
Friends
-
Confirmed reviews ALL
Great experience staying at Fairmont. Great room, wonderful service and mindblowing food collection during dinner and breakfast. Kids have a separate play area where they are taken care of while parents can then do another activity like a sauna or cryotherapy. Our group of friends enjoyed a lot and would highly recomment this hotel
Dear Soumil S.,
Thank you for sharing your positive experience at Fairmont Mumbai. We are delighted to hear that you enjoyed your stay, the service provided, and our diverse dining options. It is wonderful to know that the kids' play area and facilities allowed you and your friends to unwind and fully enjoy your time with us. We appreciate your recommendation and look forward to welcoming you back in the future.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Gulshan C.
Couples
-
Confirmed reviews ALL
Loved your ambience of the hotel property. The spa was to the next level great experience and the breakfast was to die for
Dear Gulshan C.,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our hotel's ambience, had a great experience at the spa, and found our breakfast delightful. Your kind words inspire us to maintain high standards for our guests.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Gospel N.
Business
-
Confirmed reviews ALL
amazing hotel with good staff, well manner & courteous, the housekeeping staff Mr. Robin is very good, does his work with sincerity.,
Dear Gospel N.,
Thank you for your positive feedback regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you appreciated our prime location and the courteous service provided by our staff, especially Mr. Robin from housekeeping. Your kind words motivate us to maintain our high standards.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Kenneth G.
Couples
-
Confirmed reviews ALL
Lovely hotel. Superb room design and so comfortable. The food and drinks offerings are perfect. Staff are really helpful and have a genuine smile on their faces. So good we are going back in two weeks time.
Dear Kenneth G.,
Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you enjoyed the comfort of our rooms, the quality of our food and beverages, as well as the service provided by our team. We look forward to welcoming you back in two weeks.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 4.5/5
Kanika K.
Couples
-
Confirmed reviews ALL
We had booked an airport view room and to our utter dismay, the room view looked nothing like what was shown on the website. The view we had was of a massive construction pitt right in front and the airport terminal to the side. This was very different from the images on the website and was highly disappointing (especially since extra money is charged for the airport view rooms- opposed to the city and swimming pool views). We then spoke to the staff about it. Tanaaz and Simran were very helpful in addressing our concerns. They went the extra mile to ensure that we had a smooth stay thereafter. The staff in incredibly polite and helpful. However, something really needs to be done about the website photos so that it isn't so jarringly misleading.
Dear Kanika K.,
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Mumbai. I am pleased to hear that our staff, particularly Tanaaz and Simran, contributed positively to your experience by being attentive and helpful. We strive to provide excellent service, and it is gratifying to know that our team made an impact.
I appreciate your concerns regarding the representation of the airport view rooms on our website. We take such feedback seriously and constantly evaluate our marketing materials to ensure they accurately reflect our accommodations. Your comments will certainly be taken into consideration as we strive to enhance our guest experience.
Thank you once again for your insights. We hope to welcome you back in the future for an even more enjoyable stay.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
R. D. D. R. D.
Business
-
Confirmed reviews ALL
Had a fantastic stay at Fairmont Mumbai! From the moment I arrived, the hospitality and attention to detail were exceptional.
A special thanks to the Gold Lounge team — Vikas, Pranav, Florence, Sumiran and Lock — for their warm and caring service. Lock also made some amazing cocktails! The Junior Suite upgrade was a wonderful surprise and made my stay even more special.
Jiwesh and the housekeeping team were excellent, ensuring everything was perfect throughout my stay.
I also enjoyed a wonderful experience at The Merchant, with special thanks to Abhishek and Prashant for their attentive service.
The Hedonist Bar was a highlight, especially the Bombay Jazz Club night on Saturday. Great live jazz, atmosphere and cocktails — a special mention to Archit for his excellent cocktails.
A COMPLIMENTARY sPA would have been nice to have
Looking forward to my next stay at Fairmont Mumbai! 🍸🎷✨
Customer review rating 5.0/5
Samaira K.
Families
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Confirmed reviews ALL
I myself had been an hotelier since a decade but this brand omg it’s absolutely flawless
Sp.Thanx to Gayatri from the front desk from a smooth checkin to many our celebrations details memorable
Harsh during the bf was all around anything we required was made available at our table n wat a bf spread jus spectacular performance
Dear Samaira K.,
Thank you for sharing your wonderful experience at Fairmont Mumbai. We are delighted to hear that you found your stay comfortable and worth every penny. It is gratifying to know that Gayatri provided you with seamless service during your check-in and throughout your celebrations. We will also be sure to pass along your compliments to Harsh regarding the breakfast service. Your kind words about our brand are highly appreciated.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 3.5/5
Sachi S.
Families
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Confirmed reviews ALL
The window pannel was broken. The swimming pool wasn't functional.
Dear Sachi S.,
Thank you for sharing your feedback. I apologize for the inconveniences you experienced during your stay, specifically regarding the window panel and the swimming pool. Your comments are valuable to us as we strive to enhance our guests' experiences.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Medhavi L.
Business
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Confirmed reviews ALL
The room was spacious with quality amenities. The staff are extremely co-operative giving valuable suggestions
Customer review rating 5.0/5
K S. R. R.
Families
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Confirmed reviews ALL
Overall wonderful experience
Dear K S. R. R.,
Thank you for your kind words regarding your recent stay at Fairmont Mumbai. We are delighted to hear that you found our hotel well-maintained and had a wonderful experience. Your feedback is greatly appreciated.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Customer review rating 5.0/5
Pamela G.
Couples
-
Confirmed reviews ALL
We stayed here a few days ago and were so pleased with the service we received in our Gold room that we are returning for a few nights on our journey back to our country.
Dear Pamela G.,
Thank you for your kind words regarding your recent stay in our Gold room. We are delighted to learn that you were pleased with our service and look forward to welcoming you back during your journey.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Fairmont Mumbai
Web-users rating
Other web-users rate our hotel
690 reviews8.8/10Location
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Frequently asked questions
Fairmont Mumbai is located at T2 C06 At C t s No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India. We offer complimentary airport transfers and on-site parking, situated just 0.5 km from the airport and 6 km from the Bkc business hub. Nearby attractions include:
Juhu Beach (8.3 km)
Nmacc art center (6.5 km)
Phoenix Market City (3 km)
Fairmont Mumbai offers a variety of refined accommodations including Fairmont, Signature, and Fairmont Gold rooms with King bed or single beds and City, Pool, or Airport views. For those seeking more space, we provide:
Junior Suite
Deluxe Suite
Fairmont Suite
Presidential Suite
Signature Suite
Our suites and larger rooms are ideal for families and business travelers.
At Fairmont Mumbai, we provide high speed Wi-Fi, on-site parking, and a daily breakfast buffet for an additional fee. Our facilities include:
Infinity Pool, Fitness center, and Blu Xone Spa
The Merchants, Oryn, Samaa, and Madeleine de Proust restaurants
The Hedonist bar
14 meeting rooms, a business center, and wedding venues
We also offer wheelchair accessibility and laundry services.
Fairmont Mumbai offers diverse dining at The Merchants, serving international cuisine, and Oryn, which features Chinese flavors.
The Merchants: Open daily 12:00 Am - 11:55 Pm
The Hedonist: Open daily 12:00 Pm - 01:30 Am
Breakfast: Served daily from 06:30 Am
We provide room service, children's menus, and various dietary options including vegetarian and gluten-free meals.
At Fairmont Mumbai, check-in begins at 03:00 Pm and check-out is until 12:00 Pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Fairmont Mumbai regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Mumbai using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Fairmont Mumbai, pets are not allowed.
Fairmont Mumbai features 14 meeting rooms and a dedicated business center to accommodate your professional needs. Our largest room spans 1954 m² and can host up to 2200 guests in a theater-style setup. We provide high speed Wi-Fi and support staff to ensure your meetings run smoothly.
Fairmont Mumbai is a premier destination for weddings and grand celebrations with 75,000 sq. ft. of total banqueting space. Our dedicated wedding specialists will help bring your vision to life in our elegant venues. We can accommodate up to 1000 guests for banquets and 2200 for larger gatherings.
Fairmont Mumbai is a wheelchair accessible hotel featuring 5 dedicated rooms for guests with reduced mobility. Our accessible accommodations include bathrooms with grab bars and roll-in showers. We also provide an elevator to all floors and on-site parking for your convenience.
Yes, Fairmont Mumbai allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Fairmont Mumbai features the pioneering Blu Xone at Fairmont Spa & Longevity, recognized in the Condé Nast Traveler's Hot List 2026. We offer age-defying signature treatments like Cryotherapy and a Hyperbaric Oxygen Pod, alongside facilities such as a sauna and infrared sauna. Our expert team provides personalized therapies including massage and foot reflexology.
Fairmont Mumbai supports business travelers with high speed Wi-Fi and 14 professional meeting rooms. Each room is equipped with a business desk, rolling seat, and a safe large enough for a laptop. We also offer a self-service business center with support staff and breakfast starting from 06:30 Am.
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