Fairmont Century Plaza 5 stars

Dear Hong, Thank you for taking the time to share your review of your recent stay with us at the Fairmont Century Plaza. We are absolutely delighted to hear that you felt so at home during your time here and that our service exceeded your expectations. Creating a welcoming and comfortable environment is our utmost priority, and we are thrilled to know that you felt right at home with us. Our team takes great pride in providing exceptional service, and we are pleased to hear that they were not only attentive but also anticipated your needs. It is always our goal to go above and beyond to ensure that our guests have a memorable and enjoyable stay. We appreciate your kind words, and we will be sure to share them with our entire team. Feedback like yours serves as a tremendous motivation for us to continue delivering exceptional service to all our guests. Once again, thank you for choosing the Fairmont Century Plaza and we look forward to welcoming you back in the future. If there is anything we can do to enhance your next stay, please do not hesitate to let us know. Kind Regards, Jan-Peer Lehfeldt Hotel Manager

Dear Laura, Thank you for sharing your feedback regarding your recent stay at the Fairmont Century Plaza. We are glad to hear that you found the room clean and the bed comfortable, contributing to a generally enjoyable experience. However, we would like to sincerely apologize for the issues you encountered, as they do not align with our commitment to providing exceptional service. We deeply regret that you experienced noise disturbances from the hallway during your stay. We understand the importance of a peaceful environment for a restful experience, and we apologize for any inconvenience caused. Our team is dedicated to addressing noise issues promptly, and we will look into ways to mitigate such disturbances in the future. Moreover, we are extremely concerned about the incident you described with our concierge. We offer our sincerest apologies for any discomfort or unprofessional behavior you may have encountered. We take matters of equality and respect seriously, and we deeply regret that you had to experience anything less than the highest level of service. Rest assured, we will investigate the matter thoroughly and take appropriate action to prevent any recurrence of such incidents. Your feedback serves as a valuable reminder of the importance of unbiased and courteous service. On a positive note, we are delighted to hear that Bethany at the check-in desk provided you with exceptional assistance. We will make sure to recognize her for her outstanding service and friendly demeanor. Once again, we apologize for the inconveniences you faced during your stay, and we appreciate you bringing them to our attention. Your feedback enables us to identify areas where we can improve and ensure that our guests have a comfortable and pleasant experience throughout their stay. If there is anything else we can do to rectify the situation or if you have any additional concerns, please do not hesitate to contact me directly. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from start to finish. Kind Regards, Jan-Peer Lehfeldt Hotel Manager

Dear Fiona, Thank you for taking the time to provide feedback on your recent stay at the Fairmont Century Plaza. We greatly appreciate your kind words regarding our team's friendliness and their commitment to providing excellent service throughout your visit. We are thrilled to hear that our staff members left such a positive impression on you. However, we are truly sorry to learn about your experience with our in-room dining service. Rest assured, we have taken your feedback seriously, and we have already shared it with our kitchen and food service teams. They are investigating the matter thoroughly to identify the cause of this lapse and take appropriate measures to prevent such occurrences in the future. Regarding the charge for the meal, we sincerely apologize for the oversight. It was an unintended error, and we assure you that we will promptly refund the amount of $47.20 to your account. We appreciate you bringing this to our attention and apologize for any inconvenience it may have caused you. We value your open and honest feedback, and we are grateful for the opportunity to address these issues. Your satisfaction is our top priority, and we hope that you will give us another chance to provide you with the exceptional dining experience we are known for. Once again, thank you for choosing to stay with us during the LinkedIn GLS convention, and we hope to welcome you back in the near future, offering an improved and memorable stay from start to finish. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact me directly. Kind Regards, Jan-Peer Lehfeldt Hotel Manager

Dear Miriam, Thank you for sharing your wonderful experience at Fairmont Century Plaza. We appreciate your kind words about our reservation team! We understand that sometimes booking through different channels can present challenges, and we are delighted that our team was able to assist you in securing a room, even when it showed as sold out on the website. It is always our goal to accommodate our guests to the best of our ability and provide a seamless experience from booking to arrival. We are especially glad to hear that you were upgraded upon your arrival. It is our pleasure to go above and beyond to ensure that our guests have a memorable and enjoyable stay. We hope the upgraded room added an extra touch of luxury and comfort to your visit. Jose at Lumiere will be thrilled to hear that his warm and welcoming smile made you feel at home. Our team takes pride in creating a friendly and welcoming atmosphere, and it is wonderful to know that he made a positive impact on your experience. Thank you again for your kind words and for choosing Fairmont Century Plaza. We look forward to welcoming you back for many more exceptional stays in the future. Kind Regards, Jan-Peer Lehfeldt Hotel Manager

Dear Lawrence, Thank you for taking the time to share your feedback about your recent stay with us at the Fairmont Century Plaza hotel. We are delighted to hear that our friendly and helpful staff made a positive impact on your experience. At the Fairmont Century Plaza, we believe that being friendly is not only important but also being genuinely helpful to our guests. We are thrilled to know that you found our team accommodating when you needed to change your room to one with two double beds at the last minute. Providing excellent service and ensuring our guests' comfort is always our top priority. We appreciate you mentioning specific team members who stood out during your stay. Colleen at the front desk, Christian, and Ryan as doormen will be thrilled to know that their exceptional service was recognized. We will make sure to pass along your compliments to them, as recognition like this encourages us to continue delivering outstanding service to our valued guests. Thank you again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another memorable and enjoyable stay. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. Kind Regards, Jan-Peer Lehfeldt Hotel Manager