Fairmont Century Plaza Los Angeles at Beverly Hills 5 stars

Customer review rating (ALL Rating) 4.5/5 1,623 reviews

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Fairmont Century Plaza Los Angeles at Beverly Hills - Image 1
Fairmont Century Plaza Los Angeles at Beverly Hills - Image 2
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Fairmont Century Plaza Los Angeles at Beverly Hills - Image 4
2025 Avenue Of The Stars, 90067 LOS ANGELES, United States

Description

Hotel extras

  • Brand new spacious luxury rooms offering beautiful views from the city

  • Luxurious suites with separate seating area, balcony and sofa beds.

  • Award-winning spa for relaxing wellness and expert treatments

  • Renowned restaurant serving French cuisine with a Southern California take.

  • State-of-the-art fitness and wellness facilities designed to heal the body, mind, and spirit.

Our accommodation(s)

Hotel location

Fairmont Century Plaza Los Angeles at Beverly Hills

2025 Avenue Of The Stars
90067 LOS ANGELES
United States

GPS:34.05746, -118.41595

Telephone
Fax +1 310-424-3034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lumière

Overseen by Executive Chef Ramon Bojorquez, the modern French brasserie features refined cuisine that is locally sourced and made with seasonal ingredients which combine French technique with California style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,623 reviews

Customer review rating 3.5/5

Malvina F. Families - Confirmed reviews ALL

Our family of five arrived and had booked two rooms. There were two ladies at front desk. One checked us in and the other was next to her. This was literally our first time in LA and first time to stay at the Fairmont. First impression was incredibly disappointing. The lady who checked us in was nice enough but there was very limited smiles or any warm greeting from either of them. I felt as though we were putting them out in checking in. I can't express how ordinary the check in was so our first impressions began on such a low. Our booking was made via Amex as platinum card holders (we are also gold Accor members). An upgrade was provided - thank you. There were a few hitches ie, the lifts did not work for two days of the four day stay which was very inconvenient. My card for the second room did not work. I returned to front desk to find no one on the Accor desk and just one person dealing with check ins. Appalling. I waited about 10 minutes and still no assistance. Your guest relations manager, Antonio, saw me standing there and asked if he could assist... with a smile. I explained how underwhelming our check in process was and how disappointed I was on our first impression of this 5 star hotel. I explained our key did not work and he fixed that immediately. He apologised for the experience to date and arranged teas for one of the rooms. Antonio was warm, friendly, cared about providing amazing customer service and most importantly hospitable. If only he had checked us in - that would have a made all the difference. That aside, the hotel is beautiful. The bathrooms are amazing and housekeeping do a wonderful job. The staff in Lumiere were great and the food was wonderful as well - thank you. The other hiccup is the very confusing way in which your credits work with the Amex offer. What was also very confusing is the manner in which tips were debited. Our accounts had been debited for tips on top of the tips we had left in cash each day - so we had paid an exorbitant amount in tips (basically double dipping in tips) - this was very disappointing. Given our start to the hotel, we felt it was not worth bringing it up and this would have further dampened our impressions of the Fairmont. It just wasn't worth the effort. We attended at the bar for drinks - the service was so slow - another disappointment in our hotel stay. There was insufficient staff and some staff seemed to pay more attention to other guests which was very disappointing. Again, the hotel overall is very beautiful, great location as well. But please, as guests, our first impression of the hotel starts the moment we get out of the car and then to check in. It is essential that check in be so incredibly warm and welcoming - we just didn't get that. So would I stay here again, I am not sure. Antonio, thank you again for your wonderful hospitality. It is clear why you are the guest relations manager. Fairmont, please welcome each guest with a far more friendly welcoming and kind manner, it will make all the difference for your guests stay at the Fairmont.

Dear Malvina F., I hope you are having a wonderful day. My name is Jose Manuel Delgado, and I am the Director of Rooms at Fairmont Century Plaza. I would like to personally thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your check-in experience did not meet the standards we strive to uphold, especially as this was your first visit to our hotel. Please rest assured that I will be personally following up with my team to address the concerns you raised and to ensure situations like this are handled more smoothly moving forward. That said, I truly appreciate your kind words regarding Antonio. He is a valued member of our team, and I’m delighted to hear that his warm hospitality made you feel welcomed. I will be sure to share your compliments with him; he will be thrilled to read them. I’m truly sorry for the inconvenience caused by the lift issues and the challenges you experienced with your room key. I also appreciate you sharing your experience at the front desk and the bar, your feedback helps us better understand where we can be more efficient and communicate more clearly. I regret any confusion around the tipping process and the American Express offer, as these details should always be straightforward and seamless for our guests. Thank you for taking the time to point this out; it genuinely helps us improve. I’m glad to hear that you enjoyed the beauty of the hotel and our dining experiences. I’ll be sharing your comments with the team as we continue to elevate the overall guest journey. Thank you again for your thoughtful feedback. Should your travels bring you back to Los Angeles, please do not hesitate to reach out, I would be delighted to personally ensure your next stay is an exceptional one. Warm regards, Jose Manuel Delgado Director of Rooms Fairmont Century Plaza

Customer review rating 3.5/5

Christopher S. Business - Confirmed reviews ALL

Of the 6 elevators available only 3 worked. With a meeting as large as ours that was a major issue. Unacceptable.

Dear Christopher S., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with our elevators during your visit. We strive to provide seamless service, and I appreciate your understanding as we work to improve our facilities. Best regards, Bo Hannum Guest Services Manager

Customer review rating 5.0/5

Leslie N. Business - Confirmed reviews ALL

The room was comfortable, the staff was attentive, and the location was great. We were within walking distance of many great restaurants.

Dear Leslie N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your accommodations comfortable and our team attentive. It is wonderful that our location proved convenient for your dining experiences. We look forward to welcoming you back soon. Bo Hannum Guest Services Manager

Customer review rating 4.5/5

Teresa H. Business - Confirmed reviews ALL

Loved the hospitality. I had forgotten walking shoes and the house keeping let me know that I can borrow tennis shoes and sports wear. If I like the items, I can buy them but if not, I just leave them in the room for no cost of use. This made my stay very stress free!

Dear Teresa H., Thank you for your kind words regarding our service and hospitality. We are pleased to hear that the option to borrow items contributed to a stress-free stay. Our team is dedicated to ensuring that all guests feel comfortable and well-cared for during their time with us. We hope to welcome you back on your next visit to Los Angeles. Bo Hannum Guest Services Manager

Customer review rating 4.5/5

Mary W. Business - Confirmed reviews ALL

Nice hotel- rooms comfortable - a little- outdated but very nice. Quiet, Peaceful location in LA- great food choices close. Walking distance to hustle and bustle of Beverly Hills. Wonderful shopping mall and grocery store adjacent to hotel. Highly recommend. Definitely would stay here again.

Dear Mary W., Thank you for your kind feedback regarding your stay at Fairmont Century Plaza. We appreciate your compliments on our location and the comfort of our rooms. We look forward to welcoming you back for another enjoyable experience in the future. Bo Hannum Guest Services Manager

Other web-users rate our hotel

  • 318 reviews 9.2/10 Location
  • 558 reviews 7.8/10 Room
  • 785 reviews 8/10 Service
  • 20 reviews 4.4/10 WiFi
  • 278 reviews 8.2/10 Amenities
  • 232 reviews 9/10 Vibe
  • 176 reviews 8.2/10 Cleanliness
  • 81 reviews 9.7/10 Wellness Area

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