Fairmont Century Plaza 5 stars

Customer review rating (ALL Rating) 4.6/5 1,422 reviews

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Description

Hotel extras

  • Brand new spacious luxury rooms offering beautiful views from the city

  • Luxurious suites with separate seating area, balcony and sofa beds.

  • Award-winning spa for relaxing wellness and expert treatments

  • Renowned restaurant serving French cuisine with a Southern California take.

  • State-of-the-art fitness and wellness facilities designed to heal the body, mind, and spirit.

Our accommodation(s)

Hotel location

Fairmont Century Plaza

2025 Avenue Of The Stars
90067 LOS ANGELES
United States

GPS:34.05746, -118.41595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lumière

Overseen by Executive Chef Ramon Bojorquez, the modern French brasserie features refined cuisine that is locally sourced and made with seasonal ingredients which combine French technique with California style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,422 reviews

Easy Stay

Customer review rating 5.0/5

Erica O. Business - Confirmed reviews ALL

Great customer service, friendly staff, and helpful to any questions I had.

Dear Erica, Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our customer service and found our staff to be friendly and helpful. We strive to ensure every guest feels welcome and well taken care of, and it's rewarding to know we met your expectations. We look forward to welcoming you back to the Fairmont Century Plaza for another easy stay! Sincerely, Ted Selogie Regional Vice President and General Manager

Good Stay excellent service

Customer review rating 4.5/5

Greg Couples - Confirmed reviews ALL

Service from all employees, outstanding. Suite is rather small, I was expecting a second bathroom, difficult to navigate with a female. Lighting is too dim in bathroom, difficulty shaving. Facilities, gym, spa, gold room outstanding.

Dear Gregory, Thank you for taking the time to share your feedback following your stay at Fairmont Century Plaza. We are delighted to hear that you found our service excellent and enjoyed our facilities. We apologize for any inconvenience caused by the size of the suite and the bathroom setup. Your comments about the lighting and the expectations for an additional bathroom have been noted, and we will certainly consider these points as we strive to improve our guest experience. We appreciate your insights as they help us to enhance our services and accommodations. We look forward to welcoming you back soon for an even better experience. Sincerely, Ted Selogie Regional Vice President and General Manager

underwhelming compared to all other fairmonts

Customer review rating 1.5/5

Ds Families - Confirmed reviews ALL

I hate to say this because we always stay at fairmont, we pay the premium for "gold" which works out to $780 per room per day, this time around it wasn't worth it at all. 1. Hotel seems empty, not a lot of traffic which might lend to why the experience was poor. 2. We been to many hotels, I get it... there is a prestige working for a fine hotel, but there was a certain chip with some of the staff. This is foreshadowing what's to come. 3. Room is great, just what we expected. Nice and big, spacious and the welcoming. Washrooms great. 4. The gold comes with breakfast and canapés throughout the day, there is nothing much to it. It was pretty basic, even as basic as the holiday inn. Our experience at all other fairmonts have been amazing, great food, great orders, great service from preparing a drink etc. Here they put out the breakfast and 1 person mans the whole gold area which says enough, there wasn't a wow at breakfast and there wasn't a wow throughout. We could have went out for breakfast and saved $400 x 2 rooms on the premium we paid for getting some nuts and candies in the afternoon and some cheese and salami in the evening. 5. We ordered room service - why is there a $7,00 charge to bring up food to your room and then an expectation to pay a tip on top of that. Hate surprise charges, I am a good tipper but a service charge to bring it up the elevator?~! 6. The staff on the gold side were great as they usually are, there was a lady who always had a nice smiley face on and inviting. The gentleman in the afternoon also great, offered to get us some creative drinks and really tried to get us to try everything. 7. Lumeire resto - for such an elaborately decorated spot they have a very short menu. Food was okay. 8. Spa - great, but one thing. When we booked they told us if we go with gold we will get 15% off spa services that was not acknowledged at checkout. I am not one to make a scene but was very disappointed, and then in some swift words they said gold is just room upgrade nothing special. LOL. Our fault for spending the additional amount, that being said we were torn between the four seasons and the fairmont, we have always been "fairmont" people but this time around i think we will rethink that going forward. I think we keep comparing it other experiences when reality is these are franchises, that being said we should have come in person checked out the gold area before handing over money and feeling a bit ripped. I will say there is potential, building, rooms, decor all amazing but I am was paying for service above the cost of the room and for that I did not find value. We did see the owner of the hotel pass by at one point, he was engaging with a new staff member(she was great) I over heard him say all the right things about the hotel mission but I don't think think the rest of the staff really embody that. for reference we have stayed at the fairmont in - chicago / toronto/ banff/ downtown calgary

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Century Plaza. We sincerely regret that your experience did not meet the high standards we strive to uphold, which you've come to expect from our properties worldwide. We appreciate your detailed comments, which help us identify areas of improvement, particularly concerning the service and amenities associated with our Fairmont Gold offerings. Your observations about the Gold lounge service, room service charges, and the spa discount discrepancies are concerning, and we would like to address these directly. Please reach out to our Executive Office at your earliest convenience at je… so we can schedule a mutual time to speak. We are committed to resolving these issues to your satisfaction and discussing how we can restore your confidence in Fairmont Century Plaza. We value your loyalty to Fairmont hotels and hope to have the opportunity to better serve you in the future. Sincerely, Ted Selogie Regional Vice President and General Manager

Great hotel

Customer review rating 5.0/5

Steve Business - Confirmed reviews ALL

Updated rooms, easy check in, good breakfast. Overall a great stay.

Dear James, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Fairmont Century Plaza, from our updated rooms to the seamless check-in process and our breakfast offerings. We'll be sure to pass your compliments along to the team member who made your experience so memorable. We look forward to welcoming you back for another great stay in the future! Sincerely, Ted Selogie Regional Vice President and General Manager

lovely room, wonderful staff, gold lounge is perfection

Customer review rating 5.0/5

Marcus E. Couples - Confirmed reviews ALL

everything goes well for us at this hotel. the staff is wonderfully attentive. the room is great. the gold lounge is so convenient and so well appointed. no issues, no complaints, no issues. thanks.

Dear Marcus, Thank you so much for taking the time to share your wonderful experience with us at Fairmont Century Plaza! We are thrilled to hear that everything met your expectations, from our attentive staff to the pristine condition of your room and the convenience of our Gold Lounge. It's great to know that our efforts to provide excellent service and thoughtful amenities, like the Nespresso machines and carton waters, are appreciated. We'll make sure to pass your kind words to our Gold Lounge team and valets. We look forward to welcoming you back soon for another flawless stay! Sincerely, Ted Selogie Regional Vice President and General Manager

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