Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 457 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  457 reviews

Customer review rating 4.5/5

Peter W. Families - Confirmed reviews ALL

Spacious and comfortable, four restaurants, spa and indoor swimming pool

Dear PETER W., Thank you very much for sharing your experience following your recent stay at Fairmont Tokyo. We are delighted to learn that you found our hotel spacious and comfortable and that you enjoyed the variety of our four restaurants, as well as the spa and indoor swimming pool. It is wonderful to know that these facilities contributed to a memorable family trip. We truly appreciate your generous ratings across all aspects of your stay, from arrival and check-in to accommodation, breakfast, and cleanliness. Your kind words about our team mean a great deal to us, and we will share your compliments with everyone who contributed to making your visit enjoyable. We are also pleased that our sustainability initiatives left a positive impression. Your feedback encourages us to continue enhancing our efforts to create an environmentally responsible experience for all our guests. Thank you for recommending Fairmont Tokyo to others. We look forward to welcoming you back for another exceptional stay in the near future. Should you require any assistance with future reservations, please do not hesitate to contact us. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Katy T. Business - Confirmed reviews ALL

I cannot fault the hotel. It’s the most beautiful hotel I’ve ever stayed in. What makes it though is the team. The staff and management are so kind and so professional. The level of care, attention to detail and all round service is best in class. Thank you.

Dear Katy T., Thank you very much for sharing such an exceptional review of your recent stay at Fairmont Tokyo. We are truly honored to read your kind words and to know that every aspect of your experience was simply perfect. Your compliments regarding the beauty of our hotel and, most importantly, the professionalism and kindness of our team mean the world to us. We are delighted that the care, attention to detail, and service provided by Sushi-san, Max, Sushil(from Nepal), Bochra (from Tunisia) and myself, contributed so positively to your visit. We will be sure to share your praise with them, as recognition like yours is deeply motivating. It is wonderful to hear that you enjoyed our restaurants, including Kiln and Tonic, the sushi experience, and Vue Mer, as well as our fitness facilities and pool. Knowing that every element met your expectations is the greatest reward for our efforts. Thank you again for choosing Fairmont Tokyo for your business trip. We look forward to welcoming you back for another flawless experience in the near future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 4.0/5

Sara W. Business - Confirmed reviews ALL

Staff at reception were very helpful, booking taxis. Room was delightful with views. Accessible features were disappointing. Bathroom wasn’t really accessible, just a standard bathroom with the door taken off and small seat provided was tiny and very low so no good for disabled person. Bed was too high to be accessible. Amazing views from 35th floor and lovely to be able to get outside. Liked the automated roll blinds in bedroom.

Dear Sara W., Thank you very much for taking the time to share your candid feedback with us. We truly appreciate your openness, as it helps us understand where we fell short and how we can do better. We are pleased to know that our reception team was helpful and that you enjoyed the room, the views, and features such as the outdoor access and automated blinds. It is encouraging to hear these elements contributed positively to your stay. We sincerely apologize for the disappointment caused by the accessible features in your room. While we had already purchased proper shower wheelchairs and they had arrived prior to your stay, we regret that the replacement was unfortunately overlooked, and the smaller, unsuitable seat was presented instead. This was a clear oversight on our part, and we are very sorry for the inconvenience and frustration this caused. We have since reinforced our internal checks to ensure the correct equipment is in place before guest arrival, and we are also continuing to review other aspects such as bed height and overall bathroom usability to better support guests with accessibility needs. Thank you again for your honest and valuable feedback. We hope to have the opportunity to welcome you back and provide a much more comfortable and seamless experience in the future. Best regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Beth S. Business - Confirmed reviews ALL

The room was beautiful, common areas lovely and the staff very friendly

Dear BETH S., Thank you very much for sharing your experience at Fairmont Tokyo. We are truly delighted to learn that you found your stay delightful and appreciated the beauty of your room, the elegance of our common areas, and the friendliness of our team. Your kind words mean a great deal to us. We also appreciate your feedback regarding the booking process and the Valuable 500 nights. We understand how important clarity is, and we will review this aspect to ensure a smoother experience for our guests in the future. Additionally, your comments on our sustainability initiatives are invaluable. We are committed to enhancing visibility and communication around these efforts so that our guests can fully appreciate the steps we are taking. It was a pleasure to host you during your business trip, and we hope to have the opportunity to welcome you back soon for another exceptional stay. Should you need any assistance with future reservations, please do not hesitate to reach out to us directly. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Fey D. Business - Confirmed reviews ALL

What a fabulous hotel — this will definitely be my hotel of choice and one I’ll happily recommend to both friends and colleagues. Calm, welcoming, and thoughtfully done. The staff were an absolute pleasure, genuinely kind and attentive without ever being intrusive. Plus, the food on your room service was delicious — beautifully presented and genuinely delicious! I am always a. fan of in-room dining but rarely is the food this good. Everything was simply exceptional, thank you.

Dear Fey D., Thank you very much for sharing such wonderful feedback and for choosing Fairmont Tokyo during your visit for the SYNC25 event. We are truly honored that you attended this important occasion and entrusted us with your stay. It is a pleasure to learn that you found our hotel calm, welcoming, and thoughtfully designed. Your kind words about our team’s genuine care and attentiveness mean a great deal to us, as we strive to create an atmosphere where every guest feels valued and comfortable. We are equally delighted that our in-room dining exceeded your expectations, both in presentation and taste. Knowing that this experience stood out for you is incredibly rewarding for our culinary team. Your comments affirm our commitment to providing exceptional service and memorable experiences. We sincerely appreciate your intention to recommend us to friends and colleagues, and we look forward to welcoming you back whenever your travels bring you to Tokyo. Thank you once again for your trust and for being part of SYNC25. Should you need any assistance with future reservations, please do not hesitate to reach out to us directly. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Other web-users rate our hotel

  • 91 reviews 8.7/10 Location
  • 254 reviews 9.2/10 Room
  • 301 reviews 8.3/10 Service
  • 192 reviews 9.5/10 Vibe
  • 168 reviews 9.2/10 Amenities
  • 152 reviews 7.7/10 Food
  • 75 reviews 8.8/10 Comfort
  • 56 reviews 9.2/10 Pool

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