Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 410 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  410 reviews

Customer review rating 5.0/5

Boruch V. D. K. Friends - Confirmed reviews ALL

Just phenomenal. Well above any expectation!

Dear Boruch V. D. K., Thank you very much for sharing such an exceptional review of your recent stay at Fairmont Tokyo. We are truly honored by your generous words and delighted to know that every aspect of your experience—from our location and accessibility to the culinary offerings, design, and the dedication of our entire team—exceeded your expectations. Your recognition of our colleagues means a great deal to us. It is wonderful to hear that their efforts contributed so positively to your stay. We will be sure to share your feedback with the team, as it will inspire them to continue delivering outstanding service. We also appreciate your comments regarding the check-in process and the initial recognition of your loyalty status. Please rest assured that we are reviewing this internally to ensure a smoother and more seamless experience for all our valued guests in the future. It is a privilege to know that, despite having experienced other renowned hotels in Tokyo, you found Fairmont Tokyo to be your preferred choice. We look forward to welcoming you back for another phenomenal stay and creating even more memorable moments. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 4.0/5

Kosuke S. Solo - Confirmed reviews ALL

It would have been better if there had been a humidifier. The amenities were a bit limited. Other than that, the experience was generally good.

Dear S.-sama, Thank you very much for choosing Fairmont Tokyo and for taking the time to share your valuable feedback with us. We are delighted to learn that you enjoyed your stay overall and appreciated aspects such as the smooth check-in process, the comfort and cleanliness of your accommodation, and our sustainability initiatives. We are also pleased that you found our dinner service, Executive Lounge, and fitness facilities to your satisfaction. At the same time, we sincerely apologize for the areas where we fell short of your expectations. We regret that a humidifier was not available in your room and that the amenities felt limited. We also acknowledge your comments regarding breakfast and the inconvenience caused by an incorrect menu being served. Please rest assured that we are reviewing these points carefully and will take immediate steps to improve, including enhancing our amenities, refining breakfast offerings, and reinforcing staff training to prevent order errors. Your feedback is invaluable in helping us deliver an even better experience. We truly hope to have the pleasure of welcoming you back to Fairmont Tokyo in the near future, where we will strive to provide you with a stay that exceeds your expectations. Thank you once again for your visit and for sharing your thoughts with us. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Jun S. N. Couples - Confirmed reviews ALL

The whole property was lovely. Extremely clean, quiet and nice. Stepping into the property felt really positive. Room was huge and magnificent view on the Tokyo tower and mt Fuji.

Dear Jun S. N., Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo. We are delighted to hear that you enjoyed a truly luxurious and comfortable experience with us. It is a pleasure to know that the property’s cleanliness, tranquility, and overall ambiance left such a positive impression, and that your room offered magnificent views of Tokyo Tower and Mt. Fuji. We are also pleased that your arrival, check-in, and departure were seamless, and that our team contributed to making your stay memorable. Your kind words about the property’s upkeep and sustainable initiatives are greatly appreciated. We have noted your comment regarding the Wi-Fi speed and sincerely apologize for any inconvenience caused. Please rest assured that we are actively working to enhance our connectivity to ensure a smoother experience for all our guests. Thank you once again for choosing Fairmont Tokyo and for recommending us so highly. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Long S. T. Couples - Confirmed reviews ALL

I found the Fairmont Tokyo to be one of the best if not the best hotel I have ever stayed in. The location is very good, a short and pleasant walk from Hamamatsucho station on the Yamanote line / loop, 3 stops from Tokyo Station and 3 stops from Shinagawa station in the other direction. The property is just fantastic, an elegant lobby, many restaurants and bars, beautiful rooms, excellent view of Tokyo Bay. You would need to stay several days in order to enjoy all the bars and dining venues. Best of all, the staff are very helpful and friendly, from the moment we were greeted upon arrival by the bell boys and girls to the front of house team and then the restaurant and bar staff. We found Cherry from the front-of-house team in particular to be very helpful in providing us with useful information about the hotel facilities. Monina Okada and Zhou from the Fairmont Gold Lounge stood out for their attention to details and hospitality. All staff member we interacted with are very helpful and friendly. A suggestion - if you are not an Accor Diamond Member, would recommend booking a room with Gold Lounge access. It is worth the extra cost, but you will need to have the time to enjoy the facilities and hospitalities, hence my comment that this Fairmont hotel is best suited to leisure travellers.

Dear Long S. T., Thank you very much for sharing such a detailed and thoughtful review of your recent stay at Fairmont Tokyo. We are truly delighted to learn that you consider our hotel among the best you have ever experienced. It is especially rewarding to hear that our team members contributed so positively to your visit. We will be sure to share your compliments with Cherry from our front-of-house team, as well as Monina and Zhou from the Fairmont Gold Lounge, and the SPA boutique staff. Recognizing their dedication and hospitality is always a pleasure. We also appreciate your suggestion regarding Gold Lounge access for guests who are not members of our loyalty program. Your feedback helps us better communicate the value of this experience to future guests. Thank you once again for choosing Fairmont Tokyo and for recommending us so highly. We look forward to welcoming you back for another memorable stay, and we hope you will have the opportunity to enjoy even more of our dining and leisure offerings next time. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Deborah A. F. Couples - Confirmed reviews ALL

Nothing but relax and enjoy - the perfect spot to land at in Japan!

Dear Deborah A. F., Thank you very much for sharing such an exceptional review of your recent stay at Fairmont Tokyo. We are truly delighted to know that your experience was nothing short of relaxing and enjoyable, and that you found our hotel to be the perfect destination in Japan. It is wonderful to hear that every aspect of your stay, from arrival and check-in to accommodation, breakfast, and departure, exceeded your expectations. Your kind words about the spotless rooms, comfortable beds, and attentive service mean a great deal to us. We are especially grateful for your recognition of our colleagues Saori, Amber, Monica Okada, and the entire Gold Floor team. Your appreciation of their kindness, patience, and dedication has been shared with them and their managers, as it is sure to inspire continued excellence. We are also pleased that our sustainable development initiatives met your expectations, and that you enjoyed seamless connectivity and a flawless booking experience through the Accor ALL App. Thank you for recommending Fairmont Tokyo and Accor to your friends and family. We look forward to welcoming you back for another luxurious and memorable stay whenever your travels bring you to Japan. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Other web-users rate our hotel

  • 81 reviews 8.5/10 Location
  • 230 reviews 9.2/10 Room
  • 283 reviews 8.3/10 Service
  • 180 reviews 9.5/10 Vibe
  • 157 reviews 9.1/10 Amenities
  • 140 reviews 7.8/10 Food
  • 68 reviews 8.9/10 Comfort
  • 51 reviews 9.2/10 Pool

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