YOUR MOMENTS BECOME LEGACY Embark on a journey of discovery at Fairmont Tokyo, where the city's energy meets the bay's serenity. Indulge in curated experiences, scenic accommodations, and tranquil spa moments. With 217 rooms and suites, an infinity pool, and five dining venues, every detail is crafted to create special memories. Celebrate in our stunning event spaces, perfect for weddings and gatherings, or enjoy privacy at the Fairmont Gold lounge. Experience a legacy of excellence
Just a 6-minute walk from JR and Tokyo Monorail Hamamatsucho Station-follow signs for "BLUE FRONT SHIBAURA." Haneda Airport is 13 minutes away via monorail; Tokyo and Shinagawa Stations are about 6 minutes by JR.
We are truly excited to open the first Fairmont in Japan. Our interactions with guests is an invitation to surprise & we are on a mission to make the Special happen. We aspire our hotel to be loved & enjoyed by communities.
Karan SINGH, Hotel Management
Hotel extras
Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.
Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.
Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.
Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.
Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.
Our accommodation(s)
Book this hotel
Page 1 out of 7, Room 1 :
FAIRMONT King - spacious 52sm
, Room 2 :
FAIRMONT Twin (Two Single Beds) - spacious 52sm
Room
FAIRMONT King - spacious 52sm
Photo out of - FAIRMONT King - spacious 52sm
The room features speaker and Nespresso Machine, an elegantly appointed bathroom with marble double vanities, and Le Labo bath amenities. Connecting rooms available on request. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
Photo out of - FAIRMONT Twin (Two Single Beds) - spacious 52sm
The room features speaker and Nespresso Machine, an elegantly appointed bathroom with marble double vanities, and Le Labo bath amenities. Connecting rooms available on request. Up to 2 adults and 2 children (12 and under).
FAIRMONT Bay View King - spacious 52sm, high floor
Photo out of - FAIRMONT Bay View King - spacious 52sm, high floor
Wake up to the majestic view of Tokyo Bay. The room features an elegantly appointed bathroom with Le Labo, Marshall speaker and a Nespresso Machine to set the perfect ambiance for your stay. Up to 3 adults & 1 child or 2 adults & 2 children(12 and under).
Photo out of - FAIRMONT Bay View Twin (Two Single Beds) - 52sm
Wake up to the majestic view of Tokyo Bay. The room features an elegantly appointed bathroom with Le Labo, Marshall speaker and a Nespresso Machine to set the perfect ambiance for your stay. Up to 2 adults and 2 children (12 and under).
FAIRMONT Tokyo Tower View King - spacious 52sm, high floor
Photo out of - FAIRMONT Tokyo Tower View King - spacious 52sm, high floor
The room offers a Tokyo Tower view, an elegant bathroom with Le Labo amenities, a Marshall speaker and a Nespresso machine for the perfect stay. Connecting rooms are available upon request. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT Tokyo Tower View Twin (Two Single Beds) - 52sm
Photo out of - FAIRMONT Tokyo Tower View Twin (Two Single Beds) - 52sm
The room offers a Tokyo Tower view, an elegant bathroom with Le Labo amenities, a Marshall speaker and a Nespresso machine for the perfect stay. Connecting rooms are available upon request. Up to 2 adults and 2 children (12 and under).
Upgrade with spacious 59sqm haven with Japanese-inspired design, an elegantly appointed bathroom, and premium amenities. Panoramic city Skyline view. Connecting rooms available on request. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
SIGNATURE Twin (Two Single Beds) - spacious 59sm, Skyline view
Photo out of - SIGNATURE Twin (Two Single Beds) - spacious 59sm, Skyline view
Upgrade with spacious 59sqm haven with Japanese-inspired design, an elegantly appointed bathroom, and premium amenities. Panoramic city Skyline view. Connecting rooms available on request. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD Bay View King - 52sm, Lounge access with breakfast
Photo out of - FAIRMONT GOLD Bay View King - 52sm, Lounge access with breakfast
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring a majestic view of Tokyo Bay. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD BAY VIEW TWIN(TWO SINGLE BEDS) - 52SM
Photo out of - FAIRMONT GOLD BAY VIEW TWIN(TWO SINGLE BEDS) - 52SM
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring a majestic view of Tokyo Bay. Up to 2 adults and 2 children (12 and under).
FAIRMONT GOLD Tokyo Tower View King - 52sm, Lounge access with breakfast
Photo out of - FAIRMONT GOLD Tokyo Tower View King - 52sm, Lounge access with breakfast
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring a majestic view of Tokyo Tower. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD Tokyo Tower View Twin (Two Single Beds) - 52sm
Photo out of - FAIRMONT GOLD Tokyo Tower View Twin (Two Single Beds) - 52sm
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring a majestic view of Tokyo Tower. Up to 2 adults and 2 children (12 and under).
FAIRMONT GOLD SIGNATURE King - spacious 59sm, Lounge access with breakfast, Skyline view
Photo out of - FAIRMONT GOLD SIGNATURE King - spacious 59sm, Lounge access with breakfast, Skyline view
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring stunning views or city skyline. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
Photo out of - FAIRMONT GOLD SIGNATURE Twin (Two single beds) - spacious 59sm, Skyline view
Enjoy a hotel-within-a-hotel experience with access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Featuring stunning views city skyline. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD SUITE King - spacious 88sm, Lounge access, Separate living and bedroom
Photo out of - FAIRMONT GOLD SUITE King - spacious 88sm, Lounge access, Separate living and bedroom
Embrace true luxury in a lavish corner suite with breathtaking views of the bay or Tokyo Tower. Access to Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD SIGNATURE SUITE King - 105sm, Lounge access with breakfast, Skyline view
Photo out of - FAIRMONT GOLD SIGNATURE SUITE King - 105sm, Lounge access with breakfast, Skyline view
Enjoy breathtaking views of the bay or city, featuring a separate living room and bedroom, and access to Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Up to 3adults & 1 child or 2 adults & 2 children (12 and under).
FAIRMONT GOLD SIGNATURE SUITE Twin (Two single beds)
Photo out of - FAIRMONT GOLD SIGNATURE SUITE Twin (Two single beds)
Enjoy privileged views of Tokyo Tower, featuring a separate living room and bedroom, and access to Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
THE VIEW 1BEDROOM SUITE King - 152sm, Lounge access, with bay and skyline panoramic view
Photo out of - THE VIEW 1BEDROOM SUITE King - 152sm, Lounge access, with bay and skyline panoramic view
Mesmerizing bay and city views, featuring a lounge, bedroom and bathroom. Access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail for ultimate indulgence. Up to 3 adults & 1child or 2 adults & 2 children(12 and under).
SHIBAURA 1BEDROOM SUITE King - 222sm, Lounge access with Tokyo Tower and city skyline view
Photo out of - SHIBAURA 1BEDROOM SUITE King - 222sm, Lounge access with Tokyo Tower and city skyline view
Immerse yourself in Tokyo's beauty with views of Tokyo Tower. Enjoy access to the Fairmont Gold Lounge, including breakfast, afternoon tea, and evening cocktails. Up to 3 adults & 1 child or 2 adults & 2 children (12 and under).
PRESIDENTIAL 1BEDROOM SUITE King - 278sm, Lounge access, Expansive living and bedroom space
Photo out of - PRESIDENTIAL 1BEDROOM SUITE King - 278sm, Lounge access, Expansive living and bedroom space
The grandest suite offers splendid views of the limitless sky and Tokyo Bay. Access to the Fairmont Gold Lounge, including breakfast, afternoon tea and evening cocktail for unmatched luxury. Up to 3 adults & 1 child or 2 adults & 2 children(12 and under).
Page 1 out of 2, Access & Transport 1 :, Access & Transport 2 :
Hamamatsucho
Railway station
Access:
500 m / 0.31 mi6 min walk / 1 min drive
Hinode
Railway station
Access:
600 m / 0.37 mi10 min walk
HINODE SANBASHI
Ferries
Access:
650 m / 0.4 mi8 min walk / 2 min drive
Daimon
Railway station
Access:
950 m / 0.59 mi12 min walk
Shinagawa
Railway station
Access:
3.7 km / 2.3 mi
Shiba Park Exit or Shibaura PA
Highway exit
Access:
4 km / 2.48 mi10 min drive
Tokyo
Railway station
Access:
4.7 km / 2.92 mi
TOKYO HELIPORT
Helipad/aerodrome
Access:
14 km / 8.7 mi1 hrs
39 min walk / 25 min drive
Page out of
Kyu-Shiba-rikyu Gardens
Botanical gardens
Access:
850 m / 0.53 mi11 min walk
Hama-rikyu Gardens
Botanical gardens
Access:
1.4 km / 0.87 mi19 min walk / 8 min drive
Zojoji Temple
Art and Culture
Access:
1.5 km / 0.93 mi22 min walk
Tokyo Tower
Tourist attraction
Access:
1.9 km / 1.18 mi28 min walk / 11 min drive
Ginza
Tourist attraction
Access:
3.3 km / 2.05 mi
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
217 rooms
5 rooms for people with reduced mobility
29 connecting rooms
217 non-smoking rooms
10 floors
Languages spoken at the hotel
English
Japanese
Korean
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Concierge
Concierge
Porter
Porter
Currency exchange
Currency exchange
Pets
Pets allowed
Additional charge
At Fairmont Tokyo, we offer a "Canine Program" where you can enjoy your stay with your dog (1 pet up to 15kg). We offer original dog bed and amenities to ensure a comfortable stay for your furry friend.
Catering
5 Restaurants
3 Bars
Room service
Cold snacks
Hot meals
Breakfast
Breakfast à la carte
Additional charge
Business
7 Meeting rooms
Family
Services for children
Baby bath
Well-being
Pool
Outside
On site
Pool
Covered
On site
Gym
On site
On site
Outdoor parking
Public
Parking
Additional charge
Parking information
On site
Indoor parking
Public
Parking pricing: 19.80€3500JPY Per day
Services & equipment
Valet parking
Security
Well-lit parking
Page 1 out of 3, Restaurant 1 :
Kiln & Tonic
, Restaurant 2 :
Vue Mer
Kiln & Tonic
Photo out of - Kiln & Tonic
Our 35th-floor brasserie serving wood-fired pizzas, fire-grilled meats, and charred seafood with bold coastal flavors. Open all day, enjoy New World wines, artisanal tonics, and stunning Tokyo Tower views.
Cooking style
Mediterranean
Capacity
125
Accessibility
Accessible service
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 Tokyo, Japan
Our 35th-floor brasserie serving wood-fired pizzas, fire-grilled meats, and charred seafood with bold coastal flavors. Open all day, enjoy New World wines, artisanal tonics, and stunning Tokyo Tower views.
Vue Mer
Photo out of - Vue Mer
Perched above Tokyo Bay, Vue Mer blends French and Japanese lounge culture with timeless elegance and contemporary creativity.
Enjoy distinct afternoon tea experiences, interactive trolley service, and Liquream, all with sweeping bay views.
Cooking style
Cafe
Capacity
149
Accessibility
Accessible service
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 Tokyo, Japan
Perched above Tokyo Bay, Vue Mer blends French and Japanese lounge culture with timeless elegance and contemporary creativity.
Enjoy distinct afternoon tea experiences, interactive trolley service, and Liquream, all with sweeping bay views.
Migiwa
Photo out of - Migiwa
Sushi reimagined through a new-authentic approach, blending tradition with modern influences. Each piece is crafted with precision using seasonal seafood.
Cooking style
Japanese
Capacity
12
Accessibility
Accessible service
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 Tokyo, Japan
Sushi reimagined through a new-authentic approach, blending tradition with modern influences. Each piece is crafted with precision using seasonal seafood.
Totsuji
Photo out of - Totsuji
Teppanyaki blending tradition with refined innovation. Handpicked Japanese Wagyu from our exclusive meat locker-where guests can store their selected cuts-is expertly prepared on the Teppan grill alongside the finest seafood.
Cooking style
Japanese
Capacity
12
Accessibility
Accessible service
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 Tokyo, Japan
Teppanyaki blending tradition with refined innovation. Handpicked Japanese Wagyu from our exclusive meat locker-where guests can store their selected cuts-is expertly prepared on the Teppan grill alongside the finest seafood.
DRIFTWOOD BAR AND GRILL
Photo out of - DRIFTWOOD BAR AND GRILL
DRIFTWOOD BAR & GRILL offers sweeping views of Tokyo Tower and the bay, with warm lighting and DJ sounds shaping an inviting atmosphere. Charcoal-fired dishes blend Western technique with Japanese elegance for a distinctly memorable dining experience.
Cooking style
Gourmet
Capacity
100
Accessibility
Accessible service
BLUE FRONT SHIBAURA TOWER S, 1-1-1 Shibaura, Minato ku, Tokyo, 1050023 Tokyo, Japan
DRIFTWOOD BAR & GRILL offers sweeping views of Tokyo Tower and the bay, with warm lighting and DJ sounds shaping an inviting atmosphere. Charcoal-fired dishes blend Western technique with Japanese elegance for a distinctly memorable dining experience.
Page out of
DRIFTWOOD BAR
Photo out of - DRIFTWOOD BAR
At the chandelier-lit counter of DRIFTWOOD BAR, cocktails become bridges between worlds. Inspired by cities across the globe, each creation returns to Japan as a refined craft, where cultures meet and every sip evokes a sense of place.
At the chandelier-lit counter of DRIFTWOOD BAR, cocktails become bridges between worlds. Inspired by cities across the globe, each creation returns to Japan as a refined craft, where cultures meet and every sip evokes a sense of place.
OFF RECORD
Photo out of - OFF RECORD
Off the beaten path, OFF RECORD is a secret record bar blending curated vinyl, deep DJ sets, a state-of-the-art Hi-Fi sound system, rare spirits, crafted cocktails, and refined bites.
Off the beaten path, OFF RECORD is a secret record bar blending curated vinyl, deep DJ sets, a state-of-the-art Hi-Fi sound system, rare spirits, crafted cocktails, and refined bites.
LAB
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Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Payment
Cash
Credit card
Credit cards
American Express
Mastercard
China UnionPay
Diners Club
JCB
Visa
At LAB, ideas are tested, flavours are refined, and each element is thoughtfully developed through experimentation, precision, and the changing rhythm of Japan's seasons before reaching the guest experience.
Breakfast
Hot Breakfast
Restaurant
Hotel Restaurant
Indulge in a refined breakfast featuring premium ingredients and chef-crafted specialties. Available daily from 7:00 AM to 10:30 AM from July 1, 2026, with final orders accepted until 10:00 AM.
2 pools
Photo out of - Pool
Pool
Unwind on the outdoor sundeck and the relaxation pool. Dip your feet in the water and experience true relaxation.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Heated Pool
Pool
Rejuvenate in the signature 20-meter indoor infinity pool while enjoying breathtaking, uninterrupted views of Tokyo Tower and the city skyline.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Heated Pool
Overflowing pool
Dimension
Pool Size Max:
20 m /
65.62 ft
Fitness center
Photo out of - Fitness center
Experience a refined fitness journey in our 24-hour gym. Afterward, unwind in the 20-meter indoor infinity swimming pool, outdoor relaxation pool, sundeck, and mist & dry sauna.
Gym
Experience a refined fitness journey in our 24-hour gym. Afterward, unwind in the 20-meter indoor infinity swimming pool, outdoor relaxation pool, sundeck, and mist & dry sauna.
Location
On site
Experience a refined fitness journey in our 24-hour gym. Afterward, unwind in the 20-meter indoor infinity swimming pool, outdoor relaxation pool, sundeck, and mist & dry sauna.
Fairmont Spa
Photo out of - Fairmont Spa
Additional charge
At our Fairmont Spa, immerse yourself in a haven of tranquility, where bespoke treatments are designed to meet your indivisual needs. After your treatment, unwind on the serene spa deck with a calming herbal tea, letting the peaceful ambiance linger.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Nutrition Conferences
Shop
Spa Treatment
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
At our Fairmont Spa, immerse yourself in a haven of tranquility, where bespoke treatments are designed to meet your indivisual needs. After your treatment, unwind on the serene spa deck with a calming herbal tea, letting the peaceful ambiance linger.
At Fairmont Tokyo, we transform life's milestones into timeless mements, becoming cherished parts of your legacy. Positioned where the sky meets the sea, our venus provide unforgettable settings for life's most meaningful milestones.
At Fairmont Tokyo, we transform life's milestones into timeless mements, becoming cherished parts of your legacy. Positioned where the sky meets the sea, our venus provide unforgettable settings for life's most meaningful milestones.
The service at the Gold Lounge is exceptional. Facilities (gym, swimming pool, bars) are great. So enjoyable.
Customer review rating 4.0/5
Wendy J. Y.
Couples
-
Confirmed reviews ALL
A pleasant stay
Customer review rating 3.0/5
Xiaojun Y.
Families
-
Confirmed reviews ALL
I would rate 6 mainly because the bad breakfast dining experience. The first day, we waited 30 mins and staff seem forgot to place one of the meal order, we had to cancel it to catch time. On the third day, we waited for another more than 30 mins for coffee and meal, rushed couple times, the staff was very helpless on that. I asked for a pair of chopsticks, the staff could get it easily while I was waiting beside him, but he was then helping another guest place order and forgot I was still waiting for the chopsticks. You will feel the restaurant was very un-organized, greeting staff by greeting and escorting, waiters and waitresses are so busy to take care of guests…
Customer review rating 4.5/5
Kari S.
Couples
-
Confirmed reviews ALL
As an Accor employee and Platinum Accor Member, I was treated like royalty & had access to exclusive spaces that were very generous w/delicious and bountiful options all day/night long. Our room was huge (jr suite) w/spectacular views. The staff was very engaging & personal. They remembered our likes/dislikes every time and took extreme precautions in preparing our food (I have a severe tree nut allergy).
Customer review rating 5.0/5
Wentao L.
Couples
-
Confirmed reviews ALL
I got a very warm welcome at the reception desk when I check-in. The service team decorated the room for my love anniversary and birthday. The room was new and equipped with the best view of tokyo tower，which gave me the chance to see the breath-taking sunset during my stay. The stay in Fairmont Tokyo was the first day of my 12-day trip in Japan，which gave me a very wonderful start！
Customer review rating 4.0/5
Wendy J. Y.
Couples
-
Confirmed reviews ALL
A pleasant stay
Customer review rating 3.0/5
Xiaojun Y.
Families
-
Confirmed reviews ALL
I would rate 6 mainly because the bad breakfast dining experience. The first day, we waited 30 mins and staff seem forgot to place one of the meal order, we had to cancel it to catch time. On the third day, we waited for another more than 30 mins for coffee and meal, rushed couple times, the staff was very helpless on that. I asked for a pair of chopsticks, the staff could get it easily while I was waiting beside him, but he was then helping another guest place order and forgot I was still waiting for the chopsticks. You will feel the restaurant was very un-organized, greeting staff by greeting and escorting, waiters and waitresses are so busy to take care of guests…
Customer review rating 4.5/5
Kari S.
Couples
-
Confirmed reviews ALL
As an Accor employee and Platinum Accor Member, I was treated like royalty & had access to exclusive spaces that were very generous w/delicious and bountiful options all day/night long. Our room was huge (jr suite) w/spectacular views. The staff was very engaging & personal. They remembered our likes/dislikes every time and took extreme precautions in preparing our food (I have a severe tree nut allergy).
Customer review rating 5.0/5
Wentao L.
Couples
-
Confirmed reviews ALL
I got a very warm welcome at the reception desk when I check-in. The service team decorated the room for my love anniversary and birthday. The room was new and equipped with the best view of tokyo tower，which gave me the chance to see the breath-taking sunset during my stay. The stay in Fairmont Tokyo was the first day of my 12-day trip in Japan，which gave me a very wonderful start！
Customer review rating 5.0/5
Edward R. V.
Families
-
Confirmed reviews ALL
Amazing hotel with the friendliest service.
Customer review rating 3.5/5
Weng C.
Families
-
Confirmed reviews ALL
Thee service was disappointing. We travelled all the way from Singapore to celebrate our baby’s first birthday and had informed the front desk in advance, yet there was no acknowledgment or even a simple birthday card. For a five-star hotel, I expected more thoughtful and attentive service. The facilities were great, but the overall experience fell short of our expectations.
Customer review rating 3.5/5
Samantha D. R.
Couples
-
Confirmed reviews ALL
We stayed at the Fairmont for our last night in Tokyo. We spent the prior several days at Palace Hotel in Tokyo and SOWAKA in Kyoto. Fairmont Tokyo has a perfect view of Tokyo Tower. It was gorgeous from our room, from the pool and from the rooftop restaurant. The room was clean and new. The finishes were special - leather on the Nespresso, beautiful cups, etc. The rooftop restaurant and bar - Driftwood - was delicious. While not strictly "Japanese," it was an inventive drinks program and truly delicious meal. I wouldn't stay at the hotel again but I would absolutely revisit Driftwood and will suggest others do the same.
We also had a delightful welcome gift in our room from the concierge upon arrival to celebrate our anniversary/honeymoon trip! But with that exception, the hospitality was noticeably lacking when compared to the Japanese owned and operated properties we stayed prior in our trip. The breakfast servers were rude, the buffet had bruised and soggy fruit, nothing except water was included in the mini bar, individually wrapped q-tips, refilled hygiene products. At the price point (nearly $1000/night for a standard room), there are other Tokyo properties that offer better service.
We enjoyed our one night but I think the reality is the new finishes and view of Tokyo Tower carry this property when compared to similarly priced options in the city.
Customer review rating 5.0/5
Sabihatun N.
Couples
-
Confirmed reviews ALL
Outstanding stay. Will definitely come back.
Customer review rating 5.0/5
Hendrik B.
Couples
-
Confirmed reviews ALL
Threat accommodation
Very friendly and gracious
Very clean
Customer review rating 5.0/5
Maria D.
Solo
-
Confirmed reviews ALL
My stay at Fairmont Tokyo was truly exceptional and exceeded my expectations in every way.
Upon arrival, I was warmly greeted by a gentleman at the entrance who immediately assisted in locating my reservation and personally escorted me to the Fairmont Gold Lounge on Level 42 for check-in. The arrival experience felt seamless, exclusive, and incredibly welcoming.
A special thank you to Cem, who provided a comprehensive overview of my room category and all the benefits included with Fairmont Gold. Having experienced it firsthand, I would highly recommend booking a room with lounge access. The added privileges, personalized service, and spectacular views make it well worth the investment.
The hotel itself is stunning, offering breathtaking views of Tokyo Bay, the city skyline, and Tokyo Tower. I had the privilege of staying in a room overlooking Tokyo Tower, and waking up to that view each day was unforgettable. The room was beautifully designed, spacious, and thoughtfully appointed with every comfort in mind.
I would also like to recognize Maureen, whose attentiveness and genuine care enhanced my stay. At breakfast in Kiln & Tonic, I had the pleasure of meeting Girly, whose cheerful personality and thoughtful interactions with guests immediately stood out. Her warm hospitality was one of the reasons I happily returned for breakfast the next morning. Suane and Pushpa, the room attendants, did a fantastic job keeping the room immaculate. Their attention to detail and thoughtful touches throughout my stay were truly appreciated.
The concierge team was equally impressive. Yuya quickly came to my assistance when I accidentally left my room key behind, while Hiroki was consistently professional, welcoming, and eager to help.
I would also like to extend my appreciation to the many other team members whose names I may have missed. The service culture throughout the hotel was consistently warm, polished, and genuine.
Beyond the rooms, guests should not miss the beautiful swimming pool, which offers stunning city views. The hotel also provides 24-hour bicycle rentals, a wonderful way to explore the surrounding area. Fitness enthusiasts will appreciate the well-equipped gym, which combines excellent facilities with sweeping views of Tokyo, making every workout a memorable experience.
Fairmont Tokyo has set a remarkable standard for hospitality, and I would not hesitate to recommend it to anyone visiting Tokyo. I look forward to returning in the future.
Lastly, I was fortunate to meet Serene, the hotel's adorable canine ambassador. She brought an extra touch of warmth and personality to the property, and seeing her during my stay always brought a smile to my face. It is these thoughtful and unique touches, combined with the exceptional hospitality of the team, that make Fairmont Tokyo such a memorable destination.
Customer review rating 5.0/5
Chanho J.
Families
-
Confirmed reviews ALL
We stayed at Fairmont Tokyo from September 24 to 27, and once again, we had a wonderful experience.
Fairmont has become our family’s favorite hotel brand, and we have had the opportunity to stay at quite a few Fairmont properties over the years, including Fairmont Château Lake Louise, Fairmont Château Laurier, Fairmont Waterfront, Fairmont Ambassador Seoul, Fairmont Singapore, Fairmont Quasar Istanbul, Fairmont Nile City, and The Savoy in London.
Fairmont Château Lake Louise was actually the hotel that first introduced our family to Fairmont. It was such a memorable experience that we became interested in the brand and started visiting other Fairmont properties. But if I had to name the hotel that truly made us fall in love with Fairmont as a brand, it would be Fairmont Tokyo.
We first stayed at Fairmont Tokyo last October under my wife’s account, and after another stay in late January this year, we were so impressed that we decided to come back again in September. Every time we return, the hotel continues to impress us. The spectacular Tokyo Tower view, together with the beautiful and relatively new facilities, makes the hotel a wonderful place to stay.
But what makes Fairmont Tokyo truly special for our family is the people.
In particular, the Gold Lounge team made this stay especially memorable. Cem was incredibly kind and helpful from the moment we checked in, and throughout our stay he always made sure that everything was taken care of. Maureen was also wonderful. She always served us with such a warm smile, and we had many conversations during our stay. We became quite comfortable with each other, which made saying goodbye especially difficult. Monina was also exceptionally kind and welcoming, as were all the other members of the Gold Lounge team.
I would also like to mention Ravi, the bellman who welcomed us when we arrived and kindly showed us the way to the Gold Lounge. His warm and friendly attitude made a great first impression.
Another lovely moment was finally meeting Serene, the hotel’s adorable mascot dog. We had missed the opportunity to meet Serene during our previous visit, so it was a real pleasure to see her this time and take a photo together during check-in. It was a small moment, but one that made our return even more memorable.
After staying at so many Fairmont hotels, I can honestly say that Fairmont Tokyo is one of the properties that has made our family appreciate the Fairmont brand even more. The view and the facilities are wonderful, but it is the genuine kindness of the people that keeps bringing us back.
We had another wonderful stay, and when we visit Tokyo again, Fairmont Tokyo will naturally be our first choice. We are already looking forward to coming back and seeing everyone again.
Customer review rating 4.0/5
Tianyuan Z.
Solo
-
Confirmed reviews ALL
Comfortable stay, perfect experience apart from bullet train noise at night.
Customer review rating 5.0/5
Michael W.
Couples
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Confirmed reviews ALL
The property itself is immaculate; the peak of modern meets traditional design. I also had a great experience with the concierge service, who recommended some great locations in Tokyo.
Customer review rating 1.5/5
Kai Z. T. H.
Couples
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Confirmed reviews ALL
I’ve already given my feedback to the assistant manager, check in process was an absolute mess for a mere 2 night stay. The amenities provided in the room were cleared by the next day, giving us no chance to enjoy them at all. Across the stay, it fell way short of a 5-star experience
Dear Kai Z. T. H.,
Thank you for sharing your feedback. I’m genuinely sorry that your two nights with us left you so disappointed.
What should have been an easy and welcoming arrival became unnecessarily frustrating, and we did not give you the start to your stay that you should have had.
I also wanted to address your comment about the welcome amenity. When an amenity remains untouched, our team will normally clear it the following day as we want anything left for our guests to be enjoyed at the quality we intended. However, I completely understand your frustration. It was prepared for you to enjoy during your stay, and by removing it without saying anything, we took that opportunity away from you. We should have been more thoughtful in how we handled this.
I’m also sorry that, as a Platinum member, you left feeling that the recognition throughout your stay fell short. Your loyalty to ALL should have been felt more naturally during your time with us, rather than leaving you questioning it afterwards.
Mr. H., you had every reason to expect better from your stay with us. Thank you for being direct about where we disappointed you. I hope you will give us another opportunity when you are next in Tokyo to look after you and your partner much better.
Sincerely,
Zulkiflee J
Hotel Manager
Fairmont Tokyo
Customer review rating 4.5/5
Melinda J. H.
Families
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Confirmed reviews ALL
The hotel is in a great location, close to a major train station (with a covered walkway to get there), the rooms are very well appointed and spacious (the photos on the website do not do them justice) and the view is stunning from every contact point.
Customer review rating 5.0/5
Wuyue Z.
Friends
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Confirmed reviews ALL
I have a really good experience in the hotel, especially with Candy, an outstanding and professional employee in the lounge.
She gave me really good advice and warm welcome.
All the other employees in the lounge are good as well.
The teppanyaki is really great, and the chef is handsome! The restaurant assistant manger on 36th floor is also very nice and helpful.
Customer review rating 3.5/5
Justin L.
Friends
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Confirmed reviews ALL
I have stayed at the Fairmont, Four Season, Conrad during our stay in Tokyo. By far Fairmont Breakfast is the worst.
Dear Justin L.,
Thank you for staying with us during your time in Tokyo.
I’m glad that you enjoyed our team, your room and the rest of your stay, but I’m genuinely sorry that we disappointed you so much at breakfast. Given the other hotels you stayed at while in Tokyo, I can understand why you expected much more from us.
We have listened to the feedback we have received and, from October 1, introduced a number of enhancements to our breakfast offering, including the selection. There is more for us to do, but this is an area we are taking seriously.
Thank you for being very direct with us, Mr. L.. I hope you will give us another opportunity when you are next in Tokyo. We would very much like to leave you with a better impression from start to finish.
Warm regards,
Zulkiflee J
Hotel Manager
Fairmont Tokyo
Customer review rating 5.0/5
Gunjin K.
Families
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Confirmed reviews ALL
From checking in to out, everything is perfect and I already have missed their service.
Thank you so much again for everything!!!
Customer review rating 5.0/5
James O.
Couples
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Confirmed reviews ALL
Every service needed was on site.
Web-users rating
Other web-users rate our hotel
418 reviews8.3/10Location
988 reviews9.2/10Room
1,188 reviews8.2/10Service
15 reviews7.8/10WiFi
636 reviews9.6/10Vibe
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27 reviews9.5/10Vibe
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9 reviews9.2/10Wellness Area
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Frequently asked questions
The Fairmont Tokyo is located at 1-1-1 Shibaura, Minato ku, 1050023 Tokyo, Japan. We are a 6-minute walk from Hamamatsucho Station and a 10-minute walk from Hinode Station. Haneda Airport is just 13 minutes away via monorail, while Tokyo and Shinagawa Stations are approximately 6 minutes by JR.
Fairmont Tokyo offers 217 rooms and suites with views of Tokyo Bay or Tokyo Tower, including:
Fairmont King and Twin rooms
Fairmont Gold rooms and suites with lounge access
Signature King and Twin rooms with skyline views
Specialty suites like The View, Shibaura, and Presidential suites
At Fairmont Tokyo, we provide a range of premium amenities:
Free Wi-Fi and 24-hour Fitness center
Indoor infinity pool and Fairmont Spa
Dining at Kiln & Tonic, Vue Mer, and Totsuji
Concierge, laundry services, and meeting rooms
Additional charges apply for parking, breakfast, and pet stays.
Fairmont Tokyo offers diverse dining experiences:
Kiln & Tonic: Mediterranean brasserie, open 06:30 AM - 10:00 PM
Vue Mer: French-Japanese cafe, open 11:00 AM - 09:00 PM (until 10:00 PM Friday-Saturday)
Migiwa and Totsuji: Japanese cuisine, open for lunch and dinner (closed Monday/Sunday)
Driftwood Bar and Grill: Gourmet charcoal-fired dishes, open 05:30 PM - 10:00 PM
We also offer children's, vegetarian, and gluten-free menus.
Check-in at Fairmont Tokyo is from 03:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont Tokyo regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Tokyo using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont Tokyo is pleased to welcome pets for an additional fee. Through our Canine Program, we accommodate one dog up to 15kg and provide an original dog bed and amenities for their comfort.
Fairmont Tokyo features 7 meeting rooms for your professional needs. Our largest space can accommodate up to 1000 guests in a theater-style setup and is equipped with high-speed Wi-Fi.
Fairmont Tokyo offers stunning event spaces perfect for weddings and milestones. Our largest room spans 1000 m² with a maximum seating capacity of 1000 guests or 550 for banquets. These venues provide unforgettable settings where the sky meets the sea.
Fairmont Tokyo is a wheelchair accessible hotel featuring 5 rooms specifically designed for people with reduced mobility. Our facilities include elevators to all floors and accessible services in our restaurants and Fairmont Spa.
Yes, Fairmont Tokyo allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Fairmont Tokyo, you can walk to several local landmarks:
Kyu-Shiba-rikyu Gardens: 11 minutes
Hama-rikyu Gardens: 19 minutes
Zojoji Temple: 22 minutes
Tokyo Tower: 28 minutes
The Fairmont Spa offers a haven of tranquility with bespoke treatments designed to meet your individual needs. Facilities include a serene spa deck for herbal tea, a 20-meter indoor infinity pool with Tokyo Tower views, an outdoor relaxation pool, and a mist and dry sauna.
Fairmont Tokyo features several venues with exceptional views, including the 35th-floor brasserie Kiln & Tonic and the 43rd-floor standing bar Yoi to Yoi. While we offer outdoor terraces and panoramic city skyline views, the text does not specify if these are open to the general public.
For business travelers, Fairmont Tokyo provides high-speed Wi-Fi in rooms and communal areas, along with 7 meeting rooms. Our rooms feature desks and Nespresso machines, and breakfast is available starting at 6:30 AM at Kiln & Tonic.
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