Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 841 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  841 reviews

Customer review rating 4.0/5

Christine K. Friends - Confirmed reviews ALL

Lovely new hotel with attentive staff. View and pool and spa spectacular. However Room service experience disappointing- had to call to get a current list of beverages, ( not on the app) they had to call us back, then sent the wrong items. This was 1 hr- needless to say both the staff and we were frustrated. Not a 5 star experience- AND did mention this upon check out. An apology was given however my business would then have made a compromise ie you still felt it was necessary to charge for the rice crackers from the mini bar ? Really … luxury hotel travel is a competitive business- I would learn from your competitors as you have to earn Fairmont loyalty

Customer review rating 5.0/5

Edgardo C. Families - Confirmed reviews ALL

Its a 5 star hotel. Space, cleanliness, service , Food are top rated

Customer review rating 5.0/5

John G. Solo - Confirmed reviews ALL

I stayed two to celebrate my birthday and completion of the Tokyo marathon. The Fairmont team made it an exceptional experience from beginning to end. They are were elevates this great hotel from 5 stars to a true cut above (6 stars). The room, spa and restaurants are what you expect from Fairmont - first class and fantastic in every way.

Dear JOHN G. Thank you very much for choosing Fairmont Tokyo to celebrate both your birthday and the remarkable achievement of completing the Tokyo Marathon. On behalf of the entire team, I would like to extend our heartfelt congratulations. We are truly honored that you entrusted such meaningful moments to us. It brings us immense joy to know that your stay felt exceptional from the moment you arrived. Your generous words about our colleagues mean a great deal. They take great pride in crafting thoughtful, seamless experiences, and knowing their efforts elevated your stay to what you described as a six‑star level is deeply rewarding for all of us. I am equally delighted that you enjoyed the comfort of your room, the tranquility of the spa and the quality of our restaurants. Your perfect ratings across every aspect of your stay are sincerely appreciated, and they inspire us to continue striving for excellence. Thank you again for sharing such uplifting feedback. We truly hope your next visit to Tokyo will bring you back to Fairmont Tokyo, where we would be delighted to welcome you once more, probably for Tokyo Marathon 2027! Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Customer review rating 4.0/5

Aphakorn L. Couples - Confirmed reviews ALL

Overall stay was great. We booked for 2 nights and we r platinum accor so we get complimentary BF. BF is good but the service need to be adjusted. We asking for water and milk in coffee , we need to ask for 3 times to get them and this happened for both morning

Customer review rating 5.0/5

Clara A. Couples - Confirmed reviews ALL

Stayed at Fairmont Tokyo feels like home. Warm welcome from staffs, very professional. Breakfast was excellent.

Dear Clara A., Thank you very much for taking the time to share such an uplifting review of your recent stay at Fairmont Tokyo. It was a true pleasure to welcome you, and I am delighted to hear that your experience felt like coming home. Your kind words about our warm welcome, professional service, and excellent breakfast mean a great deal to the entire team. I am especially grateful for your recognition of James Malore and Jun. They will be deeply encouraged to know they contributed so positively to your stay. Your feedback regarding the fitness centre and pool is also appreciated, and we will continue refining these facilities to enhance the overall guest experience. We truly look forward to welcoming you back whenever your travels bring you to Japan. Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Other web-users rate our hotel

  • 163 reviews 8.2/10 Location
  • 439 reviews 9.3/10 Room
  • 510 reviews 8.3/10 Service
  • 313 reviews 9.6/10 Vibe
  • 279 reviews 9.1/10 Amenities
  • 243 reviews 8.1/10 Food
  • 132 reviews 8.8/10 Comfort
  • 100 reviews 8.9/10 Pool

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