Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 484 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  484 reviews

Customer review rating 2.5/5

Charles T. Families - Confirmed reviews ALL

You tried to scrimp on room size, by engineering a more "efficient layout with an open bathroom." But u forgot ur opening a 5 star hotel not a budget hotel, totally inconvenience especially when sleeping with siblings in the same twin rooms. Excellent lobby though and service.

Dear Charles T., Thank you for your thoughtful review and, most importantly, for your loyal membership as an ALL Diamond guest. We sincerely value your continued trust in us and truly appreciate you taking the time to share such detailed reflections on your stay. I was glad to read your generous comments about our team, our lobby, and the quality of our service. Knowing that those aspects of your experience resonated means a great deal to us. At the same time, I genuinely appreciate your honest feedback regarding the room layout, particularly how it impacted privacy during a family stay. You've highlighted an important point about balancing design with comfort, and I sincerely apologize for the inconvenience this caused. For your reference, and to assist future guests, I do want to gently note that a sliding door is available between the vanity area and the sleeping space, which can be closed for added privacy. We regret that this feature was not made clear during your stay, and we will ensure it is more proactively communicated moving forward. We take your observations about room design and five-star expectations very seriously. Feedback like yours is essential as we continually refine the guest experience. Should your travels bring you back to the area, it would be our pleasure to personally assist with your reservation and ensure your accommodation is both comfortable and perfectly suited to your needs. Please don’t hesitate to reach out to me directly. Warm regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Customer review rating 1.5/5

Kin C. Families - Confirmed reviews ALL

Please check your F and B director, whom I have complained to. Foreign staff shouting in English, and teaching local staff during breakfast is not only bad, but is unacceptable anywhere. No one serviced a guest standing outside the lounge / restaurant and a kitchen staff ended up coming out and entertaining us and led us to the lounge. The outlets are being run like by a bunch of novices and rookie, especially, foregin staff seems to have little or no knowledge of Asian level of hospitality and politeness.

Dear Kin C., Thank you for taking the time to share this honest and detailed feedback. As a valued Platinum member, you deserve far better, and I sincerely apologize for the profound disappointment you experienced during your stay. Your comments have been read with the utmost seriousness. First and foremost, please accept my deepest apologies for the incident you witnessed involving shouting at breakfast. You are absolutely right, this is unacceptable anywhere, and especially here. No guest should ever be exposed to such an environment, and it clearly reflects a failure in leadership and team culture that I am addressing personally and immediately with our Food & Beverage Director. Thank you for bringing this directly to our attention. I am also truly sorry for the lack of basic hospitality you encountered at the restaurant entrance. That you were left unattended and ultimately assisted by a kitchen colleague highlights a significant breakdown in our front-of-house service and training. Your description of our outlets being run by novices is a critique we must take to heart. Your point about our foreign staff lacking understanding of Asian standards of hospitality and politeness is particularly valuable. It underscores a critical need for more intensive, culturally specific training to ensure every team member, regardless of background, meets the exemplary level of service expected in Tokyo and that you rightly anticipate from our brand. While I am glad to see your accommodation, cleanliness, and departure scores somewhat better, it is clear these were overshadowed by the fundamental service failures. We have failed not just in execution, but in creating the respectful, graceful environment you deserved. Your loyalty and your expectations have not been met, and for that, I am genuinely sorry. We will be conducting a thorough review and retraining based on your feedback. If you would be open to discussing this further, please feel free to contact me directly. It would be an opportunity for me to listen and to personally assure you of the changes we are making. Sincerely, Zulkiflee.J Director of Operations Fairmont Tokyo

Customer review rating 4.5/5

Palesa M. Business - Confirmed reviews ALL

The hotel is beautiful, the staff is attentive and helpful, the views are breathtaking. I was just disappointed by my airport pick, no one was there to meet me which was a let down.

Dear Palesa M., Thank you for this wonderfully kind and thoughtful review. We are truly heartened to read that you enjoyed our beautiful hotel, the attentive staff, and our breathtaking views, that is everything we strive to offer. It is with genuine regret, however, that we read about the letdown you experienced with your airport pickup. Please accept our sincerest apologies for this oversight, which is not reflective of the seamless welcome we intend for every guest. Your experience has prompted an immediate review with our partner to correct this specific procedure, because no guest should have to start their visit this way. We are so grateful for your generous rating. It would be our honor to welcome you back and to provide a stay that is perfect from the very first moment. Best regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Koji M. Solo - Confirmed reviews ALL

It was a little bit difficult to find a reception for me.

Dear Koji M., Thank you for your kind words regarding our staff, room, and lounge. We appreciate your feedback about the reception area and will consider how we can improve signage for easier navigation in the future. Warm regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Customer review rating 5.0/5

Mua L. Couples - Confirmed reviews ALL

My partner and I truly enjoyed our stay during our leisure getaway, and I cannot recommend this property highly enough. All staff members were welcoming and respectful—you’d even receive a warm greeting just walking past reception. The pool, gym, sauna, and our room were all spectacular. We will definitely stay again.

Dear Mua L., Thank you so much for taking the time to share such a detailed and glowing review of your recent leisure getaway with us. We are absolutely delighted that you and your partner had a spectacular stay and would recommend our property so highly. Reading that our team provided a consistently warm and welcoming atmosphere with a greeting even when just walking past reception, truly means the world to us. We are also thrilled you enjoyed our amenities, from the pool and gym to the sauna and your room. A special thank you for your kind shout-outs to our reception team. We will make sure your lovely compliments reach both the colleague who checked you in and our fantastic receptionist with the short brown hair (she will be thrilled to know her nails made an impression!). Recognising our team members in this way is the greatest compliment we can receive. We are also grateful for your perfect scores across the board and your note on the excellent work of our housekeeping staff. It was our pleasure to contribute to your memorable getaway. Thank you again for your generous feedback. We are so pleased you booked with us through the Accor ALL App and we sincerely hope to welcome you both back for another exceptional stay very soon. Warm regards, Best regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Other web-users rate our hotel

  • 101 reviews 8.8/10 Location
  • 268 reviews 9.2/10 Room
  • 318 reviews 8.3/10 Service
  • 199 reviews 9.5/10 Vibe
  • 178 reviews 9.2/10 Amenities
  • 162 reviews 7.5/10 Food
  • 77 reviews 8.8/10 Comfort
  • 57 reviews 9.2/10 Pool

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