Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 573 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  573 reviews

Customer review rating 4.5/5

Amir N. Couples - Confirmed reviews ALL

Communicating and planning with speed was necessary. But we saw every single staff's effort and dedication for our wedding day and we appreciate that.

Customer review rating 5.0/5

Jasjit W. Families - Confirmed reviews ALL

Stayed One night during New Year’s. Great staff, friendly, attentive and knowledgeable! Great service and amenities. One slight concerning thing for me was serene and how she seems to not have a real family after hours. I saw the live camera and her sleeping alone which made me feel quite sad that she doesn’t have someone that looks after her afterhours.

Customer review rating 3.5/5

Sharmin F. B. M. S. Families - Confirmed reviews ALL

Our stay was generally pleasant however 2 things could improve significantly:- 1. Length of time to access Guest Service call from room. A few occasions where I had to call three times to finally get a staff to answer my call. Calls were to clear plates after in-room dining and to collect laundry from room; 2. Upon check-in at the lounge as I am a gold member, I have informed staff that I am a Muslim and asked if halal options were available. The attending staff committed to informing chef and update accordingly but that unfortunately never happened and to make the matter worse, the staff at the said lounge even served pork on my cheese platter in one of the afternoons I had my snack at the said lounge. The insensitivity despite being informed is not the standard a guest would expect of a prestigious hotel chain like Fairmont.

Customer review rating 5.0/5

Wee C. T. Families - Confirmed reviews ALL

We extend our sincere gratitude to Ms. Rie Wood and the dedicated teams at Totsuji and Migiwa for their exemplary service throughout our visit. We also wish to commend Chef Sato of Totsuji and Chef Kayama of Migiwa for their exceptional cuisine and remarkable culinary mastery. Their professionalism and artistry place them among the finest Japanese chefs we have had the privilege to experience.

Dear Wee C. T., Thank you very much for sharing such an outstanding review of your recent stay with us at Fairmont Tokyo. We are truly honored by your generous words and delighted to know that your experience was exceptional in so many aspects. Your heartfelt appreciation for Ms. Rie Wood and the dedicated teams at Totsuji燈辻 and Migiwa みぎわ is deeply valued. We will proudly share your commendation with Chef Sato of Totsuji and Chef Kayama of Migiwa, whose culinary artistry and professionalism clearly made a lasting impression. It is always our goal to create memorable dining experiences, and your recognition of their mastery affirms our commitment to excellence. While we note your breakfast rating, we appreciate this feedback and will review it carefully to ensure that every aspect of your dining experience meets the same high standards you experienced at our restaurants. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back to Fairmont Tokyo for another unforgettable stay. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Customer review rating 5.0/5

Yi Z. Families - Confirmed reviews ALL

The experience is great from the start to the beginning.

Dear Yi Z., Thank you for your kind words regarding your experience at Fairmont Tokyo. We are delighted to hear that your stay was enjoyable from start to finish. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Zulkiflee.J Director of Operations Fairmont Tokyo

Other web-users rate our hotel

  • 116 reviews 8.6/10 Location
  • 302 reviews 9.3/10 Room
  • 369 reviews 8.2/10 Service
  • 220 reviews 9.5/10 Vibe
  • 197 reviews 9.1/10 Amenities
  • 176 reviews 7.8/10 Food
  • 86 reviews 8.8/10 Comfort
  • 65 reviews 8.9/10 Pool

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