Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 671 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  671 reviews

Customer review rating 4.5/5

Chiu M. C. Friends - Confirmed reviews ALL

Overall very good, staff were very friendly and helpful. Room was very spacious and it’s excellent that we could access the ground floor without changing elevators. Much easier with my dog.

Customer review rating 5.0/5

Ugur C. Families - Confirmed reviews ALL

You may look at google comment, already shared

Dear UGUR C., Thank you very much for taking the time to complete our survey and for awarding Fairmont Tokyo such exceptional scores for every aspect of your stay. We are truly delighted to know that you chose our hotel for your family trip and that your experience, from booking through the Accor ALL app to check-out, was so seamless and enjoyable. It is especially encouraging to learn that our team’s service and the hotel’s cleanliness met your expectations perfectly. We also appreciate your kind mention that you have shared your feedback on Google. Your recommendation means a great deal to all of us and will further inspire our colleagues. My team and I sincerely look forward to the pleasure of welcoming you and your family back to Fairmont Tokyo in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Customer review rating 4.0/5

Mingwen C. Couples - Confirmed reviews ALL

We looked forward to our stay at this property and purchased the Accor Explorer plan with the expectation of using it for in-property dining. We were disappointed to learn that the subscription could not be applied to either the sushi or teppanyaki restaurants where we dined. Unfortunately, this restriction was introduced just three days prior to our arrival and was not disclosed to us at check-in. We arrived with high expectations, but unfortunately checked out with a bitter taste in our mouths.

Dear Mingwen C., Thank you very much for choosing Fairmont Tokyo for your recent vacation with your partner and for taking the time to share your impressions. While we are pleased to know that you enjoyed our guest room and found our hotel to be of a high standard, I am truly sorry that your experience with the Accor Explorer plan benefits fell short of your expectations. The recent restriction on usage at our Japanese restaurants should have been clearly communicated prior to your arrival and once again at check in. Please accept my sincere apologies for the inconvenience and disappointment this caused, especially given that you had planned to enjoy in property dining with this plan. We are reviewing our pre arrival communication and reinforcing training with our front desk and reservations teams so that the most up to date conditions are always explained transparently. I do hope we will have the opportunity to restore your trust and welcome you back to Fairmont Tokyo for a more seamless and satisfying stay. Sincerely, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Customer review rating 5.0/5

Paul D. Couples - Confirmed reviews ALL

There are no other words to describe the hotel as outstanding. The property is 5 star, as are the staff. The staff are friendly and professional and are always willing to offer help.

Dear PAUL D., Thank you very much for choosing Fairmont Tokyo and for taking the time to share such an uplifting review of your stay with us. We are truly delighted to learn that you consider our hotel “outstanding” and that both the property and our team left a memorable impression. Your kind words are a great encouragement to our entire team and reinforce our commitment to providing consistently exceptional stays and caring service. We sincerely hope to have the pleasure of welcoming you and your partner back to Fairmont Tokyo on your next visit to Japan. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Customer review rating 4.5/5

Sylvia K. Families - Confirmed reviews ALL

Love the hotel, very comfy, gym n pool also top notch, restaurants are great too Only thing is we “missed” Serene bc she’s on leave. Next time! And we will be back

Dear Sylvia K. Thank you very much for sharing your “Comfortable stay” experience and for awarding us such high scores. It was a pleasure to welcome you and your family to Fairmont Tokyo. I am delighted to learn that you loved the hotel and found your room very comfortable, and that you enjoyed our gym, pool and restaurants. Your perfect ratings for arrival, accommodation, cleanliness, Wi-Fi, sustainability and departure mean a great deal to our entire team. I am especially pleased to hear that Susil made a positive impression during your check in. I will be sure to share your kind words with him, which I know will encourage him greatly. We are truly sorry that you missed Serene during this visit while she was on leave. I am certain she will be very happy to know that you were thinking of her and we all look forward to welcoming you back and reuniting you. With warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Other web-users rate our hotel

  • 133 reviews 8.5/10 Location
  • 366 reviews 9.4/10 Room
  • 432 reviews 8.3/10 Service
  • 260 reviews 9.6/10 Vibe
  • 236 reviews 9.2/10 Amenities
  • 211 reviews 7.8/10 Food
  • 107 reviews 8.8/10 Comfort
  • 84 reviews 9.1/10 Pool

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