Fairmont Tokyo 5 stars

Customer review rating (ALL Rating) 4.7/5 603 reviews

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Description

Hotel extras

  • Ideally located in the heart of Tokyo, proximity to Haneda Airport, Ginza and Shinagawa.

  • Captivating journey in the sky, blending city's dynamic energy with bay's tranquil serenity.

  • Very spacious 217 rooms, including 74 Fairmont Gold rooms, all with Bay or Tokyo Tower views.

  • Distinct dining concepts with 5 restaurants and 2 bars, all with views and outdoor terraces.

  • Wellness experiences includes Fairmont Spa, indoor 20-meter infinity pool and 24-hour gym.

Our accommodation(s)

Hotel location

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TOKYO
Japan

GPS:35.650898, 139.757598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  603 reviews

Customer review rating 5.0/5

Alan S. Families - Confirmed reviews ALL

Never stayed in a better/more luxuriously appointed or staffed hotel. Everything was thought of.

Customer review rating 3.5/5

Angela S. Families - Confirmed reviews ALL

Great Service nice people, beautiful property.

Customer review rating 5.0/5

Richard O. Families - Confirmed reviews ALL

Outstanding service. Lovely rooms with great amenities (robes, pyjamas, quiet closing doors), Great view.

Customer review rating 5.0/5

Michael W. Couples - Confirmed reviews ALL

Best gold floor that we have been to on Fairmont properties

Dear MICHAEL W., Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo. We are truly delighted to learn that you found our property outstanding and that the Gold Floor exceeded your expectations. It is an honor to hear that it was the best you have experienced among Fairmont properties. Your generous comments regarding the arrival experience, accommodation, cleanliness, and the service provided by our team are greatly appreciated. We are also pleased that you enjoyed the breakfast selection and your overall booking experience. Your recommendation means a great deal to us, and we will continue striving to provide exceptional experiences for all our guests. We look forward to welcoming you back to Fairmont Tokyo for another memorable stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Customer review rating 4.5/5

Shih Y. S. Families - Confirmed reviews ALL

Given my unhappy experience here last October 2025, I decided to return to this hotel on January 1, 2026, to try again. This time, I chose a general room without lounge access, which was upgraded to a Signature room upon check-in. After two nights, I have to say that almost all the worst issues from last time stemmed from the lounge service. In other words, I really enjoyed this trip almost everything went as expected, except for one incident during check-out. When I checked out on January 3, 2026, I noticed an extra charge for an additional breakfast on my bill. After questioning the front desk, the young staff member explained that the complimentary breakfast is only offered for two adults, and since we were three people including my 17 years old son, who is recognized as an adult that we had to pay for his breakfast accordingly. However, as a Platinum member, all guests staying and registered in the same room as the member should receive complimentary breakfast, as stated in the membership terms and conditions. In the end, the staff corrected the bill once he realized his mistake. It was a minor error, but it still highlights the need for better training. As for the breakfast itself, the 35F restaurant now offers a variety of breads in the buffet, which is a clear improvement. The pool is really nice, both the indoor and outdoor areas. Of course, the outdoor area is my favorite especially soaking in the warm water with views of Tokyo Tower in low-temperature weather. I also enjoyed the 43F bar and was lucky to have my welcome drinks while watching the first snow in Tokyo on the night of January 2, 2026. I don’t know if the lounge service has improved, but I would recommend to everyone: you don’t need to focus on booking a Fairmont Gold room at Fairmont Tokyo, all the general services are more than good enough to meet your needs.

Dear Shih Y. S., Thank you very much for sharing your detailed feedback following your recent stay with us. We are delighted to learn that your experience this time was enjoyable and that many aspects of your visit met your expectations. It is wonderful to hear that you appreciated the room upgrade, the improvements in our breakfast selection, and the relaxing time at our pool with views of Tokyo Tower. We are also pleased that you enjoyed the atmosphere at our 43rd-floor bar and that your welcome drinks created a memorable moment during the first snowfall. Your kind recognition of Diva at the front desk and Minchi at the bar is truly appreciated, and we will ensure they receive your compliments. We sincerely apologize for the billing error during check-out and any inconvenience it may have caused. While the matter was resolved promptly, we take your comments seriously and will reinforce training with our team to ensure accuracy and a seamless experience for all guests. Your recommendation that our general services meet guests’ needs is greatly valued, and we are committed to maintaining and enhancing these standards. We hope to have the pleasure of welcoming you and your family back to Fairmont Tokyo for another exceptional stay. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Other web-users rate our hotel

  • 126 reviews 8.6/10 Location
  • 316 reviews 9.3/10 Room
  • 383 reviews 8.3/10 Service
  • 230 reviews 9.6/10 Vibe
  • 209 reviews 9.2/10 Amenities
  • 185 reviews 7.8/10 Food
  • 92 reviews 8.7/10 Comfort
  • 69 reviews 9/10 Pool

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