Fairmont Golden Prague

Customer review rating (ALL Rating) 4.8/5 1,132 reviews

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Fairmont Golden Prague - Image 1
Fairmont Golden Prague - Image 2
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Parizska 30, 11000 PRAGUE, Czech Republic

Description

Hotel extras

  • Rooms and Suites with breathtaking views of the Vltava river and UNESCO Old Town

  • Fully equipped serviced residences blend home comforts with five-star luxury.

  • Six luxurious restaurants and bars for an extraordinary culinary journey

  • 1400 sqm spa with Prague s only year-round indoor-outdoor pool.

  • Ideal for grand celebrations 600 sqm ballroom and city s most exclusive C-suite boardrooms

Our accommodation(s)

Hotel location

Fairmont Golden Prague

Parizska 30
11000 PRAGUE
Czech Republic

GPS:50.091885, 14.418654

Telephone
Fax +420 296 631 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,132 reviews

Customer review rating 4.0/5

Michal K. Couples - Confirmed reviews ALL

Beautifully renovated hotel with lovely staff who did amazing job during our stay. Unfortunately we woke up in the middle of the night because our room was extremely hot, the thermostat on the wall was set to 18,5 which was the lowest possible setting, but anyway our room was extremely warm so we had very bad sleep. In this hotel category, we expect temperature regulation to be working and spot on. Apart from this, we have enjoyed our stay.

Dear Michal, Thank you for your kind words regarding our hotel and staff. We are pleased to hear that you enjoyed your visit to the heart of Prague. However, we sincerely apologize for the discomfort you experienced due to the room temperature. We understand how important a restful night is, and the problem with thermostat is already processed with our maintenance team. We strive to provide our guests with a comfortable environment and appreciate your understanding in this matter. Best regards, Alena Zajickova Personal Assistant to Managing Director

Customer review rating 0.5/5

Fares A. Couples - Confirmed reviews ALL

We stayed at this hotel for four nights. The hotel looks nice in terms of design and appearance; however, the service was extremely poor, especially customer service. On one of the days, after visiting the spa, I lost my diamond necklace. I immediately reported this to the spa staff and later followed up with the concierge. Unfortunately, no one showed any real concern or professionalism. I spent an entire day following up, and no one ever contacted me or informed me whether the necklace was found or not. There was a complete lack of care, responsibility, and communication. On the day of check-out, we arranged with the staff to assist with our luggage. Unexpectedly, our flight was canceled due to bad weather, and I informed the staff that we might need to extend our stay. Later, a different staff member knocked and entered our room within seconds, without giving us enough time to respond. At that moment, I was not properly covered. This behavior was extremely inappropriate and a serious violation of guest privacy. Overall, the service at this hotel was very disappointing. There is no care or support when guests face issues, yet when it comes to payments, the hotel is very strict and quick to act. The quality of service is extremely poor, and this experience will not be repeated. I have stayed at Fairmont hotels around the world, and this was by far the worst Fairmont experience I have ever had.

Dear Fares, Thank you for sharing your feedback regarding your recent stay at Fairmont Golden Prague. I sincerely regret to hear about your experience with our service and the issues you encountered during your visit. Your concern regarding the loss of your necklace is genuinely unfortunate, and I understand how distressing this must have been for you. It is our policy to handle lost items with the utmost care and professionalism, and I apologize if you had a feeling that it was not reflected during your interactions with our staff. Please be assured that we keep on finding out any information about the lost item, should we have some update, we will inform you immediately. Thank you once again for your insights. We value your patronage and hope to regain your trust in the future. Best regards, Alena Zajickova Personal Assistant to Managing Director

Customer review rating 5.0/5

Paul S. Couples - Confirmed reviews ALL

A wonderful relaxing experience and the Christmas dinner was amazing

Dear Paul, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed a relaxing experience and found our staff to be fantastic, as well as the Christmas dinner. Best regards, Alena Zajickova Personal Assistant to Managing Director

Customer review rating 5.0/5

Cagatay K. E. Couples - Confirmed reviews ALL

We recently stayed at the Fairmont Golden Prague, and the experience stayed with us long after we left. From the very first moment, the atmosphere felt welcoming and sincere. The doorman, Turhan Ustun, made both our arrival and departure special with his genuine warmth, professionalism, and thoughtful conversation. He truly represents what real hospitality should feel like. The front office team was excellent—efficient, professional, and genuinely kind. Our room was beautiful, the view was a highlight, and housekeeping kept everything perfectly maintained throughout our stay. Breakfast at the Kafka Restaurant was consistently excellent, with a generous selection and fresh, well-prepared dishes—there was always something new to try. We also attended the Christmas dinner at Kafka Brasserie, which was a wonderful evening. The food was beautifully prepared, and Hatice Seckin welcomed us with such warmth that we immediately felt comfortable. Dining at Greenhouse left a strong impression as well—especially the Slow Cooked Beef Short Ribs, which we would gladly return for. Golden Eye deserves special mention as well. The combination of the view and the food creates a truly memorable experience. The Sesame Grilled Salmon was perfectly cooked, soft, and full of flavor—we still remember it. We also tried several sushi options, and all of them were fresh and very well prepared. You can feel the passion behind the food, and Head Chef Numan Seckin and his team deserve real credit for creating dishes that leave a lasting impression. The Spa & Wellness experience was equally impressive. The Vitality Deep Tissue Massage was deeply relaxing and professionally delivered. Spa Manager Rüya Karagöz deserves recognition for maintaining such a calm, professional, and high-quality environment. Overall, the Fairmont Golden Prague offers something rare—hospitality that feels genuine, thoughtful, and deeply human, all in an exceptional location. Coming from a hospitality background, I truly appreciate the level of care, consistency, and sincerity shown throughout our stay. We will absolutely return to the Fairmont Golden Prague.

Dear Cagatay K., Thank you for sharing your thoughtful feedback regarding your recent stay at Fairmont Golden Prague. We are delighted to hear that you felt welcomed and appreciated the hospitality provided by our team. It is gratifying to know that our staff made your experience memorable with their warmth and professionalism. We are also pleased that you enjoyed the various dining options, including the offerings at Kafka Restaurant and Greenhouse. Your compliments regarding the quality of our dishes and the passion behind our culinary creations are truly valued. Additionally, it is wonderful to know that you found relaxation in our Spa & Wellness services, particularly the Vitality Deep Tissue Massage. Your kind words regarding the overall atmosphere and service will be shared with our team, as they strive to provide genuine and thoughtful hospitality. We look forward to welcoming you back to Fairmont Golden Prague in the future. Best regards, Alena Zajickova Personal Assistant to Managing Director

Customer review rating 2.0/5

James A. Couples - Confirmed reviews ALL

Excellent staff; professional and engaged. Good location and many aspects of the hotel very nice indeed (gym and spa for example), and the quality of the refit is high. However, “dog friendly” extends only to the bedroom and the bar/lobby area downstairs. That seemed more “barely tolerant” to us. Further, the lobby area is expansive and cold both in atmosphere and temperature, the latter aspect a consequence of the large external doors constantly opening and closing. The room (a Signature King) was well finished and stylish, but felt very small for an advertised 38m2. A lot of space is taken by the walk-in wardrobe. Bathroom is nicely fitted but I missed a bidet and a second sink. We are regulars to Prague since it’s my wife’s home city; and for this weekend we were keen to try the Fairmont over our other key choice, the Mandarin Oriental. Frankly we were disappointed and chose not to extend to a fourth night. In summary, we felt it was overpriced and, given the temperature in the lobby area, we felt forced to hole up in our room more than we wanted to be since that felt rather small. I very much doubt we would return. On another note, I got stuck in the lift on Saturday when it broke down. Your duty manager, Nicole, handled that well. Bad stuff happens from time to time, I don’t hold that against you.

Dear Mr. A., Thank you for sharing your insights regarding your recent stay at Fairmont Golden Prague. I am pleased to hear that you appreciated the professionalism of our staff and the quality of our facilities, such as the fitness center and spa. However, I regret that some aspects of your experience did not meet your expectations. Regarding our dog-friendly policy, I understand that the restrictions you encountered may not have aligned with your preferences. We appreciate your comments and will take them into consideration. I also acknowledge your concerns about the lobby; it is a spacious environment that can occasionally feel cooler due to the frequent opening of the outer doors. I regret that the size of the room did not meet your expectations, and I thank you for your suggestions regarding the bathroom amenities. Our goal is always to provide a comfortable and pleasant stay. Thank you for your understanding regarding the elevator incident, and I am glad that our designated manager was able to assist you effectively. If you would decide to give us another opportunity, please reach out to me, and we can select services together that I hope will improve your impression of us. Sincerely, Alena Zajickova Personal Assistant to the General Manager

Other web-users rate our hotel

  • 327 reviews 9.8/10 Location
  • 410 reviews 8.7/10 Room
  • 658 reviews 9.4/10 Service
  • 259 reviews 9.8/10 Vibe
  • 198 reviews 9.6/10 Amenities
  • 176 reviews 8.2/10 Food
  • 148 reviews 9.4/10 Wellness Area
  • 124 reviews 8.3/10 Breakfast

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