Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.4/5 2,808 reviews

Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
Fairmont Jasper Park Lodge - Image 3
Fairmont Jasper Park Lodge - Image 4
1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,808 reviews

Customer review rating 4.0/5

Clint K. Couples - Confirmed reviews ALL

We came for only one night for our anniversary from Edmonton.Unfortunately we felt rushed as we could not check in at 4 pm, and had to accept a late check in and wait for the room to be ready. As we had booked a massage at 5 we had to go straight to the spa without getting a chance to go into our room and unpack. The staff were very accommodating, and we pushed back our dinner reservation so we could go to the room after the spa, but it was not ideal.

Dear Clint, Thank you for sharing your experience at Fairmont Jasper Park Lodge. We are delighted to hear that you appreciated the beauty of your room and the dedication of our customer service team. We understand how important a seamless check-in experience is, especially during special occasions. Our standard check-in time is at 4 PM, and while we strive to have accommodations ready promptly, there are times when delays may occur. We sincerely regret any inconvenience this may have caused you on your anniversary. Your feedback regarding the timing of your check-in and the impact it had on your plans is invaluable, and we will take it into consideration as we continually work to enhance our guest experience. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 5.0/5

Andrew G. Families - Confirmed reviews ALL

we had a great long weekend with our 6 year old boy. we enjoyed the incredible service, incredible food and access to winter equipment and activities.

Dear Andrew, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that your family were able to make wonderful memories together. This is truly delightful for us to hear! We look forward to welcoming you back for another memorable experience. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 4.0/5

Scott W. Couples - Confirmed reviews ALL

Booked during a relatively significant renovation so there were some minor inconsistencies and deficiencies. Our expectations were managed effectively however and we were well cared for.

Dear Scott, Thank you for your kind words regarding our beautiful property and attentive staff. We appreciate your understanding during our renovation period and are delighted that your expectations were managed effectively. We also very much appreciate your comments on the food service. Your feedback is invaluable as we continue to enhance our guests' experience. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 4.5/5

Dan S. Families - Confirmed reviews ALL

It was a last minute family trip skiing for family day. I booked the lookout cabin and the staff was just as amazing as always in the JPL. I stay at a Fairmont when ever I am close to one and JPL staff have always been to best for all other locations to aspire too.

Dear Dan, Thank you for sharing your delightful experience at Fairmont Jasper Park Lodge. We are thrilled to hear that you enjoyed your stay in Outlook cabin and that our staff met your expectations, as we strive to provide exceptional service. Your continued patronage of Fairmont properties means a great deal to us, and we look forward to welcoming you back for more memorable family trips in the future. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 2.5/5

Katie W. Families - Confirmed reviews ALL

Room was located next to a building site where diggers were operating from early morning until 18.00 hrs.

Dear Ms. W., Thank you for taking the time to share your concerns with us. We are truly sorry that the proximity to the restoration work impacted your experience. We understand how important a peaceful and comfortable stay is, especially when visiting Jasper, and it’s never our intention for any guest to feel inconvenienced. The building you mentioned is currently in the process of being recovered following last year’s wildfire, and while the work is essential for our resort's long‑term recovery, we recognize that it can still affect the guest experience. With this in mind, your room rate was adjusted to reflect the temporary conditions around that area of the property. Our team also offered an alternative room during your stay should you have preferred a different location, and we completely respect your decision to remain in the original room. We truly appreciate your understanding as our community rebuilds, and we hope that, despite this, the rest of your time in Jasper provided moments of relaxation and enjoyment. If your travels bring you back, we would love the opportunity to welcome you again under more settled circumstances. Sincerely, Fairmont Jasper Park Lodge

Other web-users rate our hotel

  • 696 reviews 8.6/10 Location
  • 1,458 reviews 6.7/10 Room
  • 1,633 reviews 8.8/10 Service
  • 24 reviews 2/10 WiFi
  • 531 reviews 4.2/10 Comfort
  • 340 reviews 4.8/10 Value
  • 241 reviews 5.5/10 Cleanliness
  • 182 reviews 8.6/10 Wellness Area

Powered by Trustyou