Fairmont Jasper Park Lodge

This place is not a Fairmont. It is total rubbish. $800 per night for a cabin that can only be describe as no Star. Dingy room. Bathroom the size of a coffin. It reminds me of Bates Motel. I expect Anthony Perkins to pop in with a knife at any moment. Started with the express checkin which we were entitled. Totally blanked by staff. Staff totally not caring of the fact the room is 1970s retro. Aircon doesn’t work. Lake view is of a row of Gulag buildings. This is an open prison. Am I being harsh? No. But the staff say this is what lodge style is. Euphemism for RUBBISH. My summerhouse with spiders would be better to stay in. NOT A FAIRMONT

We spent 2 nights there as a part of our Rocky Mountaineer Train trip. Our cabin was on the lake - very cozy and warm. The food was well prepared - nothing exceptional but tasty. We can’t say enough about the service. Every time we called for shuttle service we did not have to wait but a few minutes. The guys handled our luggage, drove us wherever we wanted to go on property, made sure we got on the right motor coaches for our tours, and provided shuttles to town. They were congenial, helpful and just fun to be around!

Only real complaint or area needing improvement are the cramped bathrooms in the 240 block of rooms, I can't imagine how a "larger" person would be be able to use these bathrooms. also the glass shower door wouldn't stay closed.

The golf course and staff were amazing. The property and food is not what I expected from a Fairmont property ( having stayed there before ) They are relying on the name and reputation to justify the prices but the quality and service just isn’t like it used to be. Location location location yes - but not having enough staff to do daily housekeeping while offering $50 off a room rate of $437 seems silly. I’ve been here many times over the years - for business with a company paying - great -on my own in this state and for this price - no thank you.

We enjoyed out time in the Lodge. The walks around it are excellent and well laid out. The a la carte breakfast is great as was the service. The dinner buffet was quite good too; the bison chili is worth a try!