Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.5/5 2,766 reviews

Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
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1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,766 reviews

Customer review rating 2.5/5

Kat S. Friends - Confirmed reviews ALL

We experienced exceptional service and really thought the service staff all went the extra mile to help us feel taken care of. The main disappointment was the facilities and the cleanliness of the room and pool area. The pool area seems to be quite run down and we were experiencing a lot of congestion within the small change room area. The pool area, change rooms, sauna and steam room all felt like they lacked cleanliness and were not up to par for a $675/night stay. Our room was upgraded which was very much appreciated, however, we found black curly hairs in the shower niche and long hairs in the drain that were not ours. This was disappointing and made us worry about the cleanliness in the remaining parts of the room. I have stayed at JPL many times in the past and although service is always amazing, felt deeply that the cleanliness and care/upkeep of the facilities needs some love. The value for the high nightly cost does not feel worth it currently. I really hope this will turn around as I love it here usually!

Dear Kat, Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont Jasper Park Lodge. We are pleased to hear that you found our service exceptional and that our staff made a positive impression on your experience. However, it is concerning to learn that the cleanliness of your accommodations and the condition of our facilities did not meet your expectations. We take great pride in maintaining high standards of cleanliness and upkeep throughout the property. Your feedback regarding your guest room has been duly noted, and we will ensure it is communicated to our housekeeping team for their review. We are also disappointed that you did not enjoy the pool facilities - we are aware that there are some minor repairs to be completed, which are to be completed shortly, and we are currently undergoing an extensive renovation to our steam and sauna rooms, so we certainly hope that your next stay will be more aligned with what your expectations are. We appreciate your loyalty to our Lodge and understand your disappointment, especially considering your previous positive experiences. It is our hope that we can restore your faith in our commitment to excellence during your next visit. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 5.0/5

Christian N. Solo - Confirmed reviews ALL

Fantastic experience overall. Great room, amenities, wonderfully helpful staff. Can't wait to stay here again

Dear Christian, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our accommodations, amenities, and the service provided by our staff, especially Daniel and Thomas. We look forward to welcoming you back for another fantastic experience. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 5.0/5

Kathryn C. Families - Confirmed reviews ALL

We had a wonderful time at the Fairmont Jasper Lodge. Beautiful views from our spacious room, nice pool and spa amenities and the staff went above and beyond.

Dear Kathryn, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful views, our amenities, and the exceptional service provided by our team. We look forward to welcoming you back soon. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 3.0/5

Jodee L. Couples - Confirmed reviews ALL

The setting is serene, the staff are all amazing, the room is beautiful, the food was delicious. But wow, the noise from above prohibited any kind of normal sleep. We did phone the concierge and ask for help, they did talk to the people above us, the silence lasted about 20 minutes. We left absolutely ehausted (and both came down with colds a few days later, no doubt related to lack of sleep).

Dear Mrs. L., Thank you for your kind remarks regarding our serene setting, dedicated staff, and the quality of our accommodations and dining. However, we sincerely regret that noise disturbances affected your sleep during your stay. We have made a note on your guest profile to ensure you are not placed in a ground floor room for future visits. Please also know that should we have the availability, we are always happy to provide our guests with more suitable accommodations if other guests are not cooperative in these situations. Your feedback is valued and will be shared with our team as we continuously work to enhance our guests' experience. We hope to welcome you back in the future for a more restful stay. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 4.0/5

Jocelyn E. Families - Confirmed reviews ALL

My stay at Fairmont Jasper Park Lodge was truly unforgettable. Surrounded by the breathtaking beauty of the Canadian Rockies, every moment felt peaceful and refreshing. It was our first time in Jasper, and the experience was even more special sharing it with my family. I was a little bit sad when we arrived as some areas, including the lobby and their famous restaurant, were under renovation. Grateful for this experience

Dear Jocelyn, Thank you for sharing your memorable experience at Fairmont Jasper Park Lodge. We are delighted to hear that you found the beauty of the Canadian Rockies refreshing and that your stay with family was special. We appreciate your understanding regarding the ongoing renovations in some areas, especially in the Main Lodge, as we strive to enhance our guests' experiences. Your feedback is invaluable, and we hope to welcome you back to fully enjoy all our offerings in the future. Sincerely, Fairmont Jasper Park Lodge

Other web-users rate our hotel

  • 690 reviews 8.6/10 Location
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  • 23 reviews 1.8/10 WiFi
  • 530 reviews 4.3/10 Comfort
  • 334 reviews 4.7/10 Value
  • 233 reviews 5.4/10 Cleanliness
  • 181 reviews 8.5/10 Wellness Area

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