Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.5/5 2,663 reviews

Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
Fairmont Jasper Park Lodge - Image 3
Fairmont Jasper Park Lodge - Image 4
1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,663 reviews

Customer review rating 2.0/5

Vanessa W. Families - Confirmed reviews ALL

As visitors who typically come to JPL 2–3 times a year, this stay was unfortunately just okay. We were celebrating our 20th wedding anniversary and were really looking forward to it, which made the experience more disappointing. Upon arrival, the front desk being located at the golf course felt judgy. There was no greeting, and entering the make shift check-in space was uncomfortable. The staff overall came across as unfriendly. Prior to our stay, I had emailed about the possibility of a paid room upgrade and received a lovely response saying they would do their best to accommodate. However, this was never acknowledged at check-in. There was an $400+ added amount for levy and amenities, which I would be happy to pay normally but many amenities were unavailable due to construction and closures. The main lodge and store were closed, the saunas were not in use, and lake side firepits were closed. The pool was overcrowded, and dining options were limited. Overall, it did not feel like the JPL experience we’re used to.

Customer review rating 4.0/5

Daniel W. Couples - Confirmed reviews ALL

The lodge was under construction so the guest experience was definitely different than usual however the staff was awesome as usual and the renovated rooms were a welcome change.

Customer review rating 5.0/5

Holden E. Couples - Confirmed reviews ALL

Our stay was excellent as always. The Resort and Staff were top notch. Very accommodating! Overall another 10/10 stay at the JPL!

Customer review rating 5.0/5

Veronica M. Solo - Confirmed reviews ALL

Had a great time and did all the activities I could.

Customer review rating 4.5/5

David V. Families - Confirmed reviews ALL

We had an excellent stay! Upon arrival we were told that the room that we had chosen/booked was no longer available and we were being placed in a smaller room with smaller beds. Concierge took the time to fix the mistake and went above and beyond to make the rest of our stay comfortable. Our personal concierge, Jenny, checked in with us frequently and made sure we were happy with everything. She was consistent and caring to our family AND the families that were visiting with us.

Other web-users rate our hotel

  • 670 reviews 8.5/10 Location
  • 1,419 reviews 6.8/10 Room
  • 1,614 reviews 8.8/10 Service
  • 23 reviews 1.8/10 WiFi
  • 528 reviews 4.2/10 Comfort
  • 331 reviews 4.8/10 Value
  • 228 reviews 4.9/10 Cleanliness
  • 180 reviews 8.6/10 Wellness Area

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