Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.4/5 2,892 reviews

Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
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1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,892 reviews

TripAdvisor Rating  3.8/5  6,587 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Mark K. Couples - Confirmed reviews ALL

The main lodge is closed. As a key part of the experience the hotel should have advised us of this. We would have gone elsewhere. Service was not up to the usual standard during our November visit.

Dear Mr. K., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the closure of the Main Lodge as we undergo renovations to improve our guest experience. We strive to keep our guests informed about any significant changes and do have this information posted on our website and on the reservation confirmation, and we regret that this information was not communicated effectively in your case. Additionally, we appreciate your comments on the service levels during your visit; we continuously aim to uphold the highest standards in hospitality. Your experience is important to us, and we will take your feedback into consideration as we work towards enhancing our services. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 5.0/5

Edward D. Friends - Confirmed reviews ALL

The team at the JPL always go above and beyond to provide thoughtful hospitality which never fails to make me feel appreciated and welcome.

Dear Edward, Thank you for your kind words regarding our team's dedication to providing thoughtful hospitality. We are delighted to hear that you always feel appreciated and welcome during your stays with us. Your feedback is invaluable, and we look forward to welcoming you back soon. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 5.0/5

Noah P. Families - Confirmed reviews ALL

Our family loved the location of JPL which is in midst of forest, lake and mountains with so much of wildlife next to your door. Every staff that we met were fantastic. Always a smile and ready to help. Kudos to the JPL team.

Dear Noah, Thank you for your kind words regarding your recent stay at Fairmont Jasper Park Lodge. We are delighted to hear that you and your family enjoyed the immediate access to nature and our dedicated staff. Your feedback is greatly appreciated. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 3.5/5

Cristian G. Couples - Confirmed reviews ALL

I spoke to the front desk regarding an issue I had, On my first day of the stay (friday) I went to the pool and everything was fine, I didn't have a bag for the wet clothes so the staff from the pool told me to wrap it in towels and take it to the room, so I did. The next day (saturday) I was outside all day and forgot to dry the pool clothes, I got back around 8 pm and was looking for the wet clothes and I couldn't find them, I thought I misplaced them in the room but my wife couldn't find them either. So we went to the front desk and told them about the situation. Unfortunately the housekeeping staff was gone. The staff members asked me to comeback the next day. I went to the front desk on Sunday morning after breakfast and they told me that unfortunately the laundry room was closed for the day. So they would have to check with them tomorrow. Overall my experience was good but I was really looking forward to go into the pool. I try not to ruined my vacation just for 1 thing but I wish I could've enjoyed that pool, jacuzzi and sauna more than once. I really believe this was just an honest mistake, because nothing else was missing and we had items in the room with much more value. Manager called me after my check out day and apologized for the occurred.

Dear Cristian, Thank you for sharing your experience with us. We are pleased to hear that you had a good stay overall, but sincerely apologize for the inconvenience you encountered regarding your wet pool clothes. It is our goal to ensure that every guest has a seamless and enjoyable experience, and we regret that we fell short in this instance. We understand the disappointment of not being able to access the pool facilities as you had hoped. Our laundry staff operates on a specific schedule, and we apologize for any frustration this may have caused. We appreciate your understanding of the situation, as it appears to have been an honest mistake. Your feedback is invaluable to us as we strive to improve our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more relaxing experience in the future. Sincerely, Fairmont Jasper Park Lodge

Customer review rating 4.5/5

Kevin M. Couples - Confirmed reviews ALL

We had a great weekend away as a couple. The grounds are so beautiful and serene. Customer service was next to none and the food at Orso was one of our best meals of our lives.

Dear Kevin, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the beautiful setting, exceptional customer service, and a memorable dining experience at Orso. Your kind words motivate us to continue providing outstanding service to our guests. Sincerely, Fairmont Jasper Park Lodge

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Other web-users rate our hotel

  • 724 reviews 8.5/10 Location
  • 1,469 reviews 6.5/10 Room
  • 1,610 reviews 8.5/10 Service
  • 25 reviews 3/10 WiFi
  • 530 reviews 3.8/10 Comfort
  • 353 reviews 4.6/10 Value
  • 248 reviews 5.3/10 Cleanliness
  • 183 reviews 8.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.