Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.4/5 2,706 reviews

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Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
Fairmont Jasper Park Lodge - Image 3
Fairmont Jasper Park Lodge - Image 4
1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,706 reviews

Customer review rating 4.0/5

Chelsea A. Friends - Confirmed reviews ALL

Experience was good but unfortunate there was a large portion under construction. We also had a mouse in our room and found it on the last night as well as mouse poop under the coffee bar. It’s a provincial park, so understandable, but also a bit disappointing based on the cost.

Customer review rating 4.0/5

Al P. Couples - Confirmed reviews ALL

We booked from the website. Were quoted a price - we were aware that there are different buildings/accommodations but agent could not tell us what kind of room we’d have for a $1200 reservation. A couple of days before our visit, I learned from a friend that the resort was undergoing extensive renovations and the normal choice of restaurants wouldn’t be available. I called the hotel directly; clerk was very nice, apologized for the call centre not advising us of this and said she’d mention it to her manager. When we checked in about 3:30 on April 30, my husband was told we’d receive a text about 4 pm when our room was ready. By 5 pm, no text. I finally went into the clubhouse and waited for a turn with a clerk. I assume my husband at some point (on the phone?) said we were celebrating an anniversary. The upgrades were lovely (room, wine, desserts, drinks chits) and were appreciated. We realize that we had been quoted a price so were aware that prices were high. But goodness, on Friday you pay 3 times the price you paid on Thursday night? And the extra fees on the bill…….resort fee each night for facilities we didn’t use. And customers pay the Marketing Fee? Also, not sure what the Other: Rooms fees were either…we paid a Tourist Levy on the room for 2 nights as well as a Destination Marketing Fee and then there were additional charges for those listed as Other: Rooms. A 3 topping pizza delivered to our room on Thursday would have been $45+ (delivery charge plus tip!!). We paid $28 for a pizza delivered from town! Staff were wonderful, in particular a young woman from Guest Services — Lena was an absolute delight. Valet Service staff and staff at the check in booth were also very good.

Customer review rating 3.0/5

Janice P. Business - Confirmed reviews ALL

Comfortable rooms, beautiful view, but the noise, quality of food, and some service was disappointing.

Customer review rating 5.0/5

Brenda B. Couples - Confirmed reviews ALL

Great 3 night stay

Customer review rating 3.5/5

Kyle H. Business - Confirmed reviews ALL

The house keeping was not good. Whoever cleaned our room did a terrible job. For that kind of money the bed should at least be made proper. Coffee was not re stocked. Overall the room was not great but the resort was beautiful

Dear Kyle, Thank you for your feedback regarding your recent stay. We appreciate your compliments about the resort's beauty. We regret to hear that the housekeeping did not meet your expectations, and your concerns will be noted. Our housekeeping managers have been notified and we will address this situation with the colleague who was assigned to your room. Please know that this is not acceptable standards on our end, as well. Sincerely, Fairmont Jasper Park Lodge

Other web-users rate our hotel

  • 674 reviews 8.3/10 Location
  • 1,429 reviews 6.8/10 Room
  • 1,642 reviews 8.8/10 Service
  • 22 reviews 1.1/10 WiFi
  • 531 reviews 4.3/10 Comfort
  • 336 reviews 4.7/10 Value
  • 223 reviews 4.8/10 Cleanliness
  • 179 reviews 8.7/10 Wellness Area

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