Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.3/5 4,900 reviews

1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Hotel extras

  • Labeled ALLSAFE

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

ALLSAFE approved hotel

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone +1 780-852-3301

Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Enjoy exceptional comfort whether you choose a lakeview room, a fireplace suite or a luxury cabin. All of our 446 accommodations include Keurig coffee machines, cable TV and mini refrigerators, and many have private patios or balconies with lake views. Enjoy homelike comforts and amenities in our Jasper accommodations, surrounded by incredible views of majestic mountains and the emerald green Lac Beauvert.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,900 reviews

TripAdvisor Rating  4.0/5  6,156 reviews

I loved staying at the Fairmont Jasper Park Lodge, especially because of the amazing staff we encountered.

TripAdvisor rating 5.0/5

EmilyD676767 Friends getaway - TripAdvisor review

One of the days I stayed, I a concierge named Alexandra and she was very very good! She went out of her way to make sure our stay was amazing and enjoyable by being exceptionally accommodating and kind! If we come back next year, I hope she will be working! We also had a small issue with our food (only a minor mistake) and I talked to a young man named Hamza, who was also very pleasant and kind, and helped me resolve the issue proffesionally.

Stunning

TripAdvisor rating 5.0/5

Sandra A Couples - TripAdvisor review

I cant remember the room number but we were over the lake which was stunning. Ducks and deer's roaming about - what's not to love. The room was spacious and clean with the normal amenities and the bed was very comfortable. The dining room was large, bright and traditional to the area. The food was beautiful, something for everyone. I could have stayed longer

Wonderful

TripAdvisor rating 5.0/5

Eyal D TripAdvisor review

We stayed at the Whistler Cabin, right on the edge of the lake, for 5 days. We absolutely loved it! The setting is gorgeous. The cabin, while not super high-end, is exceptionally comfortable and spacious. Above all is the service. A team of 'butlers' comprises mostly young people who go out of their way to please you. Erik and Alyssa who served us were fantastic! This was a most memorable stay, highly recommended!

Dear Traveler_Eyal, Thank you for taking the time to share your feedback. We are thrilled to know that you enjoyed the Whistler Cabin as well as the service from our team members. I will certainly share your kind words with Erik and Alyssa, and I am sure it will add to their enthusiasm to continue providing memorable service to our guests. We look forward to welcoming you again when your travel brings you back to Jasper. Warm regards, Aasmeet Bakshi Assistant Front Office Manager

Great location and the limited food available was good - accommodation not so good!

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The negatives: (1) The suite was definitely not worth the approx $700+ taxes and fees per night. The room looked tired, as a lot of the accommodation at this hotel does - despite the manager stating they are continuing to update! Whilst the room was superficially clean, if you looked closer there was a reasonable amount of dust in a lot of places. The curtains were tired and drab with food stains on them - basically they needed a good wash. The telephones were dirty as was the seating in the lounge - we had to wipe everything down with bacterial wipes. It appears that there aren't enough cleaning staff for the size of the resort (particularly in light of how the accommodation is spaced out). One questions when the suite last had a deep clean - if ever! (2) The patio doors didn't close properly, and there was a 3/4 inch gap at the top. (3) Sound proofing wasn't great at the entrance of the suite - when people were in the small hall you could hear every word. (4) Limited food choice - a lot of the eating establishments were closed. (5) Parking - larger parking spaces are needed near the suites / lodges. We had to park in the main car park, as we wouldn't have got out of the parking space had two vehicles parked either side of us. (6) The overall feeling is that the resort is losing the homely feel, and is becoming too commercialized. The positives: (1) The staff were polite and friendly. (2) What food was available was good. (3) Location is fantastic, particularly for walking / hiking / running. If it wasn't for the the 3 positives above the experience would definitely had been classed as 'dissatisfied'. Regardless, the fee for the suite is over priced for what you get, and at best was worth $400 - $450 plus fees and taxes per night. Had the suite been fresh and very clean (as one would expect when when paying approx $700 per night), then the overall experience would have been an 8.

Nice weekend away

Customer review rating 4.0/5

Andrew Couples - Confirmed reviews ALL

When we arrived, it was busy but the valet made room for us. We were greeted and ushered into the entrance and once at the checkout had a very warm welcome by the front desk manager who checked us in. The valet showed us to our cabin, took our luggage and set everything up for us. Once all settled, we enjoyed a lot of what the hotel had to offer. Heated outdoor pool and hot tub, great restaurant staff with great food and drinks, hiking around the lake with the rented ice cleats then ice skating on the ice oval. Once it was time to leave, they brought us our vehicle to our cabin and loaded the bags. Over all a fantastic weekend away.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive our guest's feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaeli Husak Fairmont Jasper Park Lodge

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Other web-users rate our hotel

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