Fairmont Jasper Park Lodge 4 stars

Customer review rating (ALL Rating) 4.5/5 2,764 reviews

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Fairmont Jasper Park Lodge - Image 1
Fairmont Jasper Park Lodge - Image 2
Fairmont Jasper Park Lodge - Image 3
Fairmont Jasper Park Lodge - Image 4
1 Old Lodge Road, PO Box 40, T0E 1E0 JASPER, Canada

Description

Hotel extras

  • Unparalleled location overlooking Lac Beauvert with lakeside trails and boat rentals

  • Top-rated 18-hole golf course set against a stunning mountain backdrop

  • Full-service spa featuring a year-round, heated lakefront pool and 20-person hot tub

  • Exceptional restaurants including a modern Italian trattoria with postcard-worthy lake vistas

Our accommodation(s)

Hotel location

Fairmont Jasper Park Lodge

1 Old Lodge Road, PO Box 40
T0E 1E0 JASPER
Canada

GPS:52.886133, -118.056721

Telephone
Fax +1 780-852-5107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,764 reviews

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a great stay. Check in was excellent. We were happy with the room and all amenities. All the staff are well trained and very pleasant. We had room service twice, had a spa appointment, used the pool and went to the lounge.

Customer review rating 5.0/5

Virginia H. Friends - Confirmed reviews ALL

Such a beautiful setting and a relaxed atmosphere. The staff are responsive, as well as extremely pleasant, responsive and courteous.

Customer review rating 4.5/5

Scott 1. -. K. Business - Confirmed reviews ALL

A stay at the JPL is always a pleasure. While there were a few bumps as our group was one of the first after the renovations, all the staff were great and we appreciated their service.

Customer review rating 4.0/5

Stephen M. Couples - Confirmed reviews ALL

Our room was booked thru Rocky Mountaineer Railway travel, where we paid extra to have a Junior Suite. Our luggage was correctly placed in our room, but our keys were given to another couple (who did not book an upgraded room) and we were given their keys and luggage. Since we arrived later in the evening, the staff just swapped our luggage and did not identify to either of us that our rooms were incorrect. Our stay was set for two days. When we went to Guest Reception the following morning to try to correct the error, the desk team tried to just brush us off saying that rooms were not guaranteed and that we were in an “upgraded” room, which we quite obviously were not since we saw the room where our luggage had been “misplaced” (the room we should have been in and clearly a Junior Suite with a sitting area) the night previous. On walking the property to get to our “lost luggage” using our AirTags, we clearly saw several Junior Suite cabins that were unoccupied that we could have been shifted to immediately had the staff recognized and taken action on their error at the time it occurred. The next morning, the gentleman at the front desk (wish I had his name as he was particularly poor at his job) assured us that he would call and confirm how they would address the issue while we were out on our planned tour. We confirmed that he had our correct mobile number before departing and let him know that our bags remained packed and at the door so they could be moved to our new room. We received no call or text and on returning from our tour found all of our luggage in the room and housekeeping had also not been to our room. As a side note, the room had two bottles of conditioner and no shampoo, so we had left a note request that be remedied. We went to the front desk on return from our tour in the late afternoon and luckily were assisted by Tyler H. She restored our faith in Fairmont by first confirming that our room had indeed been switched. She was just as surprised as we were that the luggage had not been moved and arranged to have that done. She also offered a $150 credit at the hotel for dinner, where we actually ended up spending an additional $250 that we would not have spent had we remained in our substandard room for which we had overpaid. The Junior Suite that we were moved into met our expectations and Tyler H is to be commended for her correct approach to an obvious problem that was not of our doing. Our first encounter with Guest Services was extremely disappointing - there was no acknowledgment of an issue caused by the Fairmont staff on our arrival, there was an insistence (bordering on indignant) that we should be happy in the room that was less than what we had paid for, and a certain amount of resignation that nothing was going to be done by that particular Receptionist, which we felt was confirmed since we were never called or texted about the resolution. Had it not been for Tyler H, we would avoid Fairmont properties in future travel. Now we will seek them out!

Customer review rating 5.0/5

Glen B. Business - Confirmed reviews ALL

Amazing service and facilities

Other web-users rate our hotel

  • 689 reviews 8.4/10 Location
  • 1,469 reviews 6.9/10 Room
  • 1,707 reviews 8.7/10 Service
  • 21 reviews 1/10 WiFi
  • 839 reviews 7.3/10 Amenities
  • 530 reviews 4.3/10 Comfort
  • 340 reviews 4.7/10 Value
  • 227 reviews 5.1/10 Cleanliness

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