Cape Grace - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 403 reviews

Cape Grace - A Fairmont Managed Hotel - Image 1
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West Quay Road, Victoria & Alfred, Waterfront, 8001 CAPE TOWN, South Africa

Description

Hotel extras

  • Perfectly Located in the V&A Waterfront

  • Personalized and Intuitive Service

  • Elegant Rooms with Timeless Comfort

  • A Refined Dining Experience

  • Expert Concierge Services

Our accommodation(s)

Hotel location

Cape Grace - A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  403 reviews

Customer review rating 5.0/5

Alan B. Couples - Confirmed reviews ALL

Everyone made us feel so welcome. Faultless

Dear Alan B., Thank you for the wonderful review and your kind words regarding your recent stay. We are delighted to hear that our team made you feel welcomed and that your experience was faultless. Your feedback is greatly appreciated and motivates us to continue providing exceptional service. Warm regards, Cape Grace Team

Customer review rating 5.0/5

Kristen L. Business - Confirmed reviews ALL

Wonderful stay as always, staff go above and beyond: The hotel is wonderful, the staff are always kind and exceptionally welcoming at the front desk, bar, doormen, and restaurant. And most of the concierge staff, as well. Breakfast was wonderful every morning. And the library bar is always fun for a delicious drink (I appreciate when they include the little snacks with the drinks). If I could make any suggestions, it's that housekeeping can be a bit inconsistent. The person who cleaned my room the first several days was excellent, and the person mid-week was good but not as thorough (i.e.: I could tell the housekeeping staff had changed). If there was a note in the room indicating who cleaned each day, this would be great as it would help ensure I could direct a room cleaning tip at the end of my stay to the right people and not just the last person to clean my room (i.e.: I might leave a larger tip to the staff who was excellent vs. someone average). Thanks as always for a great stay.

Dear Kristen L., Thank you for taking the time to share your wonderful experience at Cape Grace. We are delighted to hear that our staff made such a positive impression on you and that you enjoyed the breakfast and library bar offerings. Your kind words about our team will certainly be passed on, as we strive to provide outstanding service. We appreciate your feedback regarding housekeeping. While we aim for consistency in our services, we acknowledge that there can be variability. Your suggestion about identifying the housekeeping staff in your room is valuable and will be considered in our efforts to enhance guest communication. We value your input as it helps us refine our guest experience. Thank you once again for your kind feedback, and we look forward to welcoming you back to Cape Grace in the future. Warm regards, Cape Grace Team

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

Nice rooms, great location fantastic service

Dear John S., Thank you for your kind words regarding our service, accommodations, and location. It is a pleasure to know that you had a fantastic experience at Cape Grace. We look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 2.5/5

Laurent K. Couples - Confirmed reviews ALL

The 10% discount clearly advertised during the online booking process on your website was not applied to my reservation. I had to point this out at reception, and after some discussion, I was told the correction would be made. However, when I received the updated confirmation email, only a 5% discount had been applied. I returned to reception to address the discrepancy. Unfortunately, the attitude I encountered was disappointing and unprofessional. I was made to feel as though I was requesting an undeserved favor rather than simply asking for the discount that had been explicitly advertised. The situation left me feeling uncomfortable and undervalued as a guest. I ultimately chose not to pursue the matter further, but this experience negatively affected my overall impression of the hotel.

Dear Laurent K., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered concerning the discount that was advertised during the booking process. It is our intention to uphold transparency and deliver exceptional service to all our guests. I regret that the situation with the discount was not handled to your satisfaction and that the interactions you had at reception did not reflect the level of professionalism we strive to maintain. Your feelings of discomfort and undervaluation as a guest are concerning, and I appreciate you bringing this to our attention. We value your patronage and insights, as they assist us in bettering our services. Please rest assured that your feedback will be reviewed with our team to ensure we enhance our guest experience moving forward. Thank you once again for your comments. We hope to have the opportunity to serve you better in the future. Best regards, Cape Grace Team

Customer review rating 5.0/5

Cristina A. Families - Confirmed reviews ALL

The most outstanding service from the staff. Excellent stay overall.

Dear Cristina A., Thank you for your kind words regarding our staff and service. We are delighted to hear that you had an excellent stay with us. Your feedback is greatly appreciated, as it motivates our team to continue delivering exceptional experiences. Best wishes, Cape Grace Team

Other web-users rate our hotel

  • 134 reviews 9.8/10 Location
  • 144 reviews 9.5/10 Room
  • 285 reviews 9.1/10 Service
  • 91 reviews 7.4/10 Food
  • 64 reviews 9.3/10 Vibe
  • 48 reviews 8.3/10 Breakfast
  • 17 reviews 9.6/10 Cleanliness

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