Cape Grace, A Fairmont Managed Hotel

Customer review rating (ALL Rating) 4.9/5 150 reviews

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Description

Hotel extras

  • Our meticulously crafted, generously proportioned guest rooms and suites.

  • Our dining venues offer a tapestry of vibrant flavors, seasonal menus, and exquisite settings.

  • Ideally located in Cape Town's iconic V&A Waterfront.

  • Handcrafted journeys thoughtfully curated by our concierge team.

  • A wholesome approach to well-being bridging serenity, playfulness and adventure.

Our accommodation(s)

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Hotel location

Cape Grace, A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  150 reviews

First Rate!

Customer review rating 5.0/5

Rb³ Families - Confirmed reviews ALL

Dear RB³, Thank you for your kind words regarding your recent stay at Cape Grace. We are delighted to hear that you enjoyed our exceptional service and the attentiveness of our staff, particularly during breakfast. Your compliments about our location and the spaciousness of your room are greatly appreciated. We understand your disappointment regarding the absence of a jacuzzi or hot tub, as well as the temperature of the pool. While we do not have those amenities, we strive to provide a pleasant experience for all our guests, and your feedback is valuable for our ongoing assessment of guest expectations. Thank you once again for your thoughtful review. We hope to welcome you back soon for another enjoyable stay. Best regards, Cape Grace Team

Amaizing stay!

Customer review rating 5.0/5

Natalya Couples - Confirmed reviews ALL

Dear Natalya, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel beautiful and our staff welcoming and helpful. Your feedback is greatly appreciated! Best regards, Cape Grace Team

super well located , clean and brand new premises !!

Customer review rating 5.0/5

Elias K. G. Couples - Confirmed reviews ALL

Dear ELIAS K., Thank you very much for your kind comments regarding your stay at Cape Grace. It is truly gratifying to know that you appreciated our exceptional location, cleanliness, and the quality of our service. Our sincerest apologies for what happened with the airport transfer, our Duty Manager discuss this with you and apologized for the inconvenience. We are delighted that you enjoyed our hearty breakfast and that you consider us among your top choices. We would be pleased to welcome you again in the future. Sincerely, Cape Grace Team

Perfection!

Customer review rating 5.0/5

Sherilyn Couples - Confirmed reviews ALL

Dear Sherilyn, Thank you for your wonderful feedback. We are delighted to hear about your positive experience with our staff, facilities, spa treatments, and dining. Your kind words inspire us to continue providing exceptional service. Warm regards, Cape Grace Team

GOOD STAY BUT SPOILT BY 1 STAFF MEMBER WHO CERTAINLY DOESNT BELONG THERE

Customer review rating 3.5/5

Pn Couples - Confirmed reviews ALL

Dear pn, Thank you for sharing your feedback regarding your recent stay at Cape Grace. We are delighted to hear that you enjoyed the complimentary upgrade to a Deluxe Mountain View Room and your experience at the Andrea Bocelli concert. However, we sincerely apologize for the inconvenience you encountered during your checkout process. It is concerning to hear about the level of service you received, as we strive to maintain the highest standards of professionalism and courtesy. Your comments regarding the behavior of our staff member will be taken into consideration as we continuously work to enhance our guest experience. We appreciate your loyalty to Fairmont hotels and your understanding in this matter. Please rest assured that we value your feedback and will use it to improve our service. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Cape Grace Management

Other web-users rate our hotel

  • 69 reviews 9.5/10 Location
  • 70 reviews 9.3/10 Room
  • 132 reviews 9.1/10 Service
  • 41 reviews 7.5/10 Food
  • 33 reviews 9.6/10 Vibe
  • 24 reviews 8.1/10 Breakfast
  • 20 reviews 8.9/10 Amenities
  • 20 reviews 8.9/10 Comfort

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