Cape Grace - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 498 reviews

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Description

Hotel extras

  • Perfectly Located in the V&A Waterfront

  • Personalized and Intuitive Service

  • Elegant Rooms with Timeless Comfort

  • A Refined Dining Experience

  • Expert Concierge Services

Our accommodation(s)

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Room 1

Hotel location

Cape Grace - A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  498 reviews

Customer review rating 5.0/5

Braham V. D. M. Couples - Confirmed reviews ALL

Dear Braham V. D. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you felt welcomed and enjoyed your dining experience. Your appreciation motivates us to continue providing exceptional service. Best regards, Cape Grace Team

Customer review rating 4.0/5

Mark H. Couples - Confirmed reviews ALL

Dear Mark H., Thank you for taking the time to share your feedback regarding your recent stay at Cape Grace. We are pleased to hear that you appreciated our great location; however, it is concerning to learn about your experience at our spa. We strive to provide our guests with tailored services, and I regret that your specific request for a scent-free environment was not met. Ensuring our guests' comfort and satisfaction is of utmost importance to us, and I understand how disappointing it must have been to encounter this issue during your appointment. Additionally, I appreciate your feedback regarding the comfort of the face rests, as guest comfort is a priority. Your comments will be shared with our spa management team to ensure that we enhance our services and provide a more enjoyable experience in the future. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back. Best regards, Cape Grace Team

Customer review rating 4.0/5

James !. D. Business - Confirmed reviews ALL

Dear James D., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our team handled the room allocation issue effectively and that you enjoyed your overall experience. We look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 4.0/5

Nkululeko S. Business - Confirmed reviews ALL

Dear Nkululeko S., Thank you for your kind feedback. We are delighted to hear that you had an excellent experience, albeit brief. We hope to welcome you back for a longer stay in the future. Best regards, Cape Grace Team

Customer review rating 3.5/5

Steve H. Couples - Confirmed reviews ALL

Dear Steve H., Thank you for your review and the feedback regarding your recent stay. While we are pleased that you appreciated our location and accommodations, we regret that our service and breakfast did not meet your expectations. We also acknowledge your comments about the fragrance in our common areas and will take them into consideration. Best regards, Cape Grace Team

Other web-users rate our hotel

  • 149 reviews 9.8/10 Location
  • 170 reviews 9.6/10 Room
  • 324 reviews 9.3/10 Service
  • 73 reviews 9.6/10 Vibe
  • 62 reviews 8.6/10 Breakfast
  • 52 reviews 8.7/10 Comfort
  • 24 reviews 8.9/10 Bar
  • 19 reviews 9.6/10 Cleanliness

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