Cape Grace - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 389 reviews

Cape Grace - A Fairmont Managed Hotel - Image 1
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Description

Hotel extras

  • Perfectly Located in the V&A Waterfront

  • Personalized and Intuitive Service

  • Elegant Rooms with Timeless Comfort

  • A Refined Dining Experience

  • Expert Concierge Services

Our accommodation(s)

Hotel location

Cape Grace - A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  389 reviews

Customer review rating 4.5/5

Munashe S. Business - Confirmed reviews ALL

Very good

Dear Munashe S., Thank you for your positive feedback regarding your recent stay at Cape Grace. We are delighted to hear that you had an excellent experience and found our services to be very good. We look forward to welcoming you back in the future. Kind regards, Cape Grace Team

Customer review rating 2.0/5

Michael* L. Couples - Confirmed reviews ALL

The hotel is in a fabulous location, lovely views and spacious rooms. It has a great outdoor eating and swimming pool area, we stayed for 4 nights and 2 days from 3.30pm onwards the outdoor & pool area was closed due to private functions with no compensation offered, we like to sight-see during the day and relax in the late afternoon, which was not possible for the two middle days if our stay — we had a note pushed under our day the same day about the closure. The outdoor staff we found to be very rude and not attentive, after asking for a bottle of water 3 times and not receiving anything after 30 minutes I went storming into the restaurant and finally got one. These outdoor staff let the whole hotel down as the indoor staff were all very professional. We would not go back to this hotel again for these reasons, it simply spoilt the experience.

Customer review rating 3.0/5

Tom R. Couples - Confirmed reviews ALL

Very comfortable hotel, however under resourced FnB staff so service was consistently very slow at all outlets we tried, also some pretty low value money grabbing in the folio which left a sour taste.

Dear Tom R., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel comfortable, and we truly appreciate your kind words. We are very sorry to learn that your experience in our Food and Beverage outlets did not meet expectations. Providing warm, efficient, and seamless service is extremely important to us, and your comments will help us to improve our operational flow. We hope to have the opportunity to welcome you back and restore your confidence in experiencing the hospitality we are known for. Kind regards, Amanda Strydom Director of Food & Beverage

Customer review rating 4.5/5

Maria! C. Couples - Confirmed reviews ALL

We enjoyed our stay very much- wonderful staff, great food, beautiful location and very comfortable room

Dear Maria C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our wonderful staff, great food, beautiful location, and comfortable room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 5.0/5

Robert E. Couples - Confirmed reviews ALL

This was a couple of days of relaxation at the end of a three week road trip in the Western and Eastern Cape

Dear Robert E., Thank you for your beautiful review and your kind words regarding our staff and for choosing to spend your relaxation time with us. We are delighted to hear that you enjoyed your stay after your extensive travels in the beautiful regions of the Cape. Best regards, Cape Grace Team

Other web-users rate our hotel

  • 136 reviews 9.8/10 Location
  • 143 reviews 9.6/10 Room
  • 284 reviews 9.3/10 Service
  • 89 reviews 7.3/10 Food
  • 63 reviews 9.6/10 Vibe
  • 48 reviews 8.4/10 Breakfast
  • 45 reviews 9.2/10 Comfort
  • 16 reviews 9.6/10 Cleanliness

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