Cape Grace - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 370 reviews

Cape Grace - A Fairmont Managed Hotel - Image 1
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Description

Hotel extras

  • Perfectly Located in the V&A Waterfront

  • Personalized and Intuitive Service

  • Elegant Rooms with Timeless Comfort

  • A Refined Dining Experience

  • Expert Concierge Services

Our accommodation(s)

Hotel location

Cape Grace - A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  370 reviews

Customer review rating 4.0/5

Lisa M. Families - Confirmed reviews ALL

Housekeeping not good, had to ask both nights to have rooms done, no turn down on the 2nd night. Front desk and Doorman excellent. Breakfast staff Excellent. Lunch staff and lunch was very disappointing.

Dear Lisa M., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our front desk and breakfast staff. Sincerely apologies for the inconvenience you experienced with housekeeping and lunch service, and I will ensure your comments are shared with the relevant teams for review. Best regards, Cape Grace Team.

Customer review rating 2.0/5

Andrej B. Families - Confirmed reviews ALL

3 nights I had to use earbuds because we could hear every single word that was spoken in the neighboring room.

Customer review rating 4.5/5

Phumla M. Friends - Confirmed reviews ALL

Mumtus was doing my check in, she was so nice and explained everything clearly and she was polite.

Dear Phumla M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your room and had a positive check-in experience with Mumtaaz. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 5.0/5

Gregory O. Business - Confirmed reviews ALL

What a proper property, elegant, high duty of care, amazing smiles and location is just great. The staff went out of their way and I must say showed extreme personal service. From check in to check out was just amazing. With a many hotels I stay in globally over the years, this hotel stood out and truly made a stressful situation of losing my bag, much easier. Well done Cape Grace. From the little touches, like the Christmas tree in the room, to the elevator cookies, what a treat. Can't wait to host our C-suite group here.

Dear Mr. O., Thank you for your delightful feedback regarding your recent stay at Cape Grace. We are thrilled to hear that our team provided exceptional service and that our location and thoughtful touches contributed to your overall experience. We understand that traveling can sometimes be challenging, and we are pleased that we could assist you during your time of need. Your kind words about our staff and the little details, such as the Christmas tree and elevator cookies, are greatly appreciated. We look forward to welcoming you and your C-suite group in the future, as we are committed to making every visit memorable. Best regards, Cape Grace Team

Customer review rating 4.0/5

Viwe N. Couples - Confirmed reviews ALL

I had fun but I was disappointed at a manager who had no right manner to speak with us which is ALU

Dear Viwe N., Thank you for your feedback. We are pleased to hear that you had fun during your stay; however, we regret to learn about your experience with our management. Please be assured that we value all guest interactions and will take your comments into consideration for future improvements. Best regards, Cape Grace Team

Other web-users rate our hotel

  • 130 reviews 9.8/10 Location
  • 138 reviews 9.7/10 Room
  • 268 reviews 9.5/10 Service
  • 58 reviews 9.5/10 Vibe
  • 45 reviews 8.3/10 Breakfast
  • 44 reviews 8.8/10 Comfort
  • 16 reviews 9.6/10 Cleanliness

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