Cape Grace - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 347 reviews

Cape Grace - A Fairmont Managed Hotel - Image 1
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Description

Hotel extras

  • Perfectly Located in the V&A Waterfront

  • Personalized and Intuitive Service

  • Elegant Rooms with Timeless Comfort

  • A Refined Dining Experience

  • Expert Concierge Services

Our accommodation(s)

Hotel location

Cape Grace - A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  347 reviews

Customer review rating 5.0/5

Paul V. E. Couples - Confirmed reviews ALL

Hotel staff was very accomodating. Aidan at the concierge desk arranged a car and driver (Owen from Roots Africa) who was outstanding.

Dear Paul v. E., Thank you for the positive review. Thank you kind words regarding our staff and the exceptional service provided by Aidan and Owen. It is always our goal to ensure our guests have a memorable experience. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 4.5/5

David Y. Couples - Confirmed reviews ALL

Excellent stay where our room was spacious, spotless very comfortable and well appointed. Beautiful views over Table mountain and Signal hill. Turndown service timely and efficient. Staff helpful and effective. Our only disappointments were with the restaurant where we were discontented that the buffet breakfast was supressed after our first day of our visit and that the cuisine was unable to cook poached eggs to our satisfaction throughout..

Dear David Y., Thank you for sharing your valuable feedback regarding your recent visit to Cape Grace. We are delighted to hear that you enjoyed your spacious room and the stunning views. Your compliments regarding our staff and turndown service are greatly appreciated. We regret to learn that the breakfast experience did not meet your expectations, particularly concerning the buffet and the preparation of poached eggs. Your comments will be taken into consideration as we continuously strive to enhance our culinary offerings. Thank you once again for your insights. We hope to welcome you back for another enjoyable stay. Best regards, Cape Grace Team

Customer review rating 5.0/5

Sue P. Couples - Confirmed reviews ALL

We were greeted on arrival with “Welcome Home” and from that moment on that is how we felt - at home. Honestly one of the very best hotels we have had the pleasure to stay in, all due to how friendly and helpful all the staff were.

Dear Sue P., Thank you for your kind words regarding your recent stay at Cape Grace. We are delighted to hear that our location, stunning views, and dedicated staff contributed to your memorable experience. It is our goal to make every guest feel at home, and your feedback reaffirms our commitment to exceptional service. We look forward to welcoming you back in the future. Best regards, Cape Grace Team

Customer review rating 5.0/5

Kathleen T. Business - Confirmed reviews ALL

Lovely, spacious rooms with extremely comfortable beds

Dear Kathleen T., Thank you for the beautiful review and your kind words regarding our spacious rooms and comfortable beds. It is always a pleasure to hear that our guests enjoy their stay and find comfort in our accommodations. We hope to welcome you back in the near future. Best regards, Cape Grace Team

Customer review rating 5.0/5

Harjit B. Couples - Confirmed reviews ALL

An awesome stay. All the team were amazing, could do enough. They remembered our breakfast preferences, greeted us by our names and made the stay feel like home. Thank you and well done to all the team !

Dear Harjit B., Thank you for your wonderful feedback. We are delighted to hear that our team made your stay memorable and that you felt at home with us. Your kind words will be shared with the entire staff as encouragement to maintain our high standards of service. Best regards, Cape Grace Team

Other web-users rate our hotel

  • 121 reviews 9.8/10 Location
  • 132 reviews 9.7/10 Room
  • 251 reviews 9.4/10 Service
  • 81 reviews 8.4/10 Food
  • 43 reviews 8.2/10 Breakfast
  • 42 reviews 8.6/10 Comfort
  • 13 reviews 9.6/10 Cleanliness

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Customer review rating (ALL Rating) 4.3/5 (576 reviews)

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