Dear Ms. P., Thank you for your wonderful feedback. We are delighted to hear that you had an amazing experience at Fairmont Doha and found our offerings to be close to perfect. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. M., Thank you for taking the time to share your feedback and for your constructive comments. While I am pleased to hear that you enjoyed the hotel, its location, facilities, and your overall stay, I would like to sincerely apologize for the shortcomings you experienced during check-in and breakfast. I am particularly sorry to learn about the difficulties you encountered with your room keys and the check-in process. Having to return to Reception multiple times to have the cards reprogrammed is certainly frustrating and not the seamless arrival experience we strive to provide. Please be assured that I will review this matter with the Front Office team, and the colleague involved will receive additional coaching and refresher training to ensure greater confidence and efficiency when assisting our guests. I would also like to apologize for your breakfast experience. During your stay, the hotel was operating at a particularly high occupancy level due to several groups in house, which unfortunately resulted in longer waiting times and service delays. However, I fully agree that this should have been handled much better. Waiting 40 minutes for coffee and nearly two hours to complete breakfast is not the experience we want our guests to have, regardless of occupancy levels. I am grateful for your recognition of our Fairmont Gold Lounge team, and I am pleased to know that the remainder of your stay was enjoyable. Thank you again for your honest and valuable feedback. Comments such as yours help us identify areas where we can improve and better serve our guests. We hope to have the opportunity to welcome you back to Fairmont Doha and provide a much smoother and more memorable experience. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. M., Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that you enjoyed our service, decor, and the quality of breakfast. We appreciate your suggestion regarding a dedicated kids' menu at our dining venues. Your feedback is invaluable as we continuously strive to enhance our offerings for families. Additionally, we understand the importance of convenience with connecting rooms and will take your comments into consideration as we evaluate our facilities. We are pleased to know that you found our kids club to be excellent and will work on improving communication about it in the future. Thank you once again for your feedback, and we hope to welcome you back soon for another enjoyable stay. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our hotel beautiful and that our staff contributed positively to your experience. Your satisfaction is of utmost importance to us. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A. j., Thank you for taking the time to share your feedback. I am truly sorry to learn that your experience was so disappointing and that you left feeling frustrated rather than relaxed. Please accept my sincere apologies for the repeated late-night phone calls and for the manner in which your concerns were handled. This is certainly not the level of service, professionalism, or hospitality that we strive to provide at Fairmont Doha. I am particularly concerned to hear that some interactions with our team came across as rude or disrespectful. Every guest deserves to feel valued, listened to, and cared for throughout their stay, and I regret that this was not your experience. I would greatly appreciate the opportunity to better understand what occurred and review the matter thoroughly with the relevant teams. Please feel free to contact me directly to share any additional details regarding the incidents you experienced. Thank you for bringing these concerns to my attention. I sincerely hope you will give us the opportunity to learn more about your experience and address your concerns appropriately. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. M., Thank you for taking the time to share your feedback. I am truly sorry to learn that your experience did not meet your expectations. Please accept my sincere apologies for the delays you encountered during check-in and for the confusion regarding the room occupancy. I understand how frustrating it must have been to arrive as a family of four and then have to address bedding arrangements after check-in. I am equally sorry to hear about the repeated issues you experienced during breakfast. Incorrect orders, unavailable items that were not communicated, and inconsistent service are certainly not reflective of the standards we strive to deliver. I also sincerely apologize for the disruption caused by the fire alarm. While these systems are in place for the safety, protection, and security of all our guests and colleagues, I understand how unsettling it must have been to be awakened at 5:00 AM, especially when you were unable to reach our team for clarification at the time. I regret also that the arrangements for your afternoon tea were not communicated effectively, resulting in further inconvenience. Furthermore, I am sorry to learn about the leak in your bathroom on your final night. Although I am pleased that the issue was attended to, I regret that the maintenance team left behind used towels, which only added to your disappointment. Reading your feedback, it is clear that several issues throughout your stay should have been handled better, with greater attention to detail, communication, and follow-through. For that, I sincerely apologize. Should your travels bring you back to Doha, please contact me directly at Al… prior to your arrival. I would be delighted to personally oversee your reservation and ensure that we provide the seamless and memorable experience that you rightfully expected from the start. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. W., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff, particularly by the pool, to be friendly and helpful. Your compliments will be shared with our team to continue inspiring excellence in service. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. E., Thank you for your kind words regarding your experience at Fairmont Doha. We are delighted to hear that you enjoyed our luxury accommodations and staff service. We appreciate your feedback about the water pressure, and we will take it into consideration for future improvements. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. B., Thank you for your kind words regarding your recent stay at Fairmont Doha. We are delighted to learn that you found our service exceptional and enjoyed a restful night’s sleep. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. K., Thank you for taking the time to share such detailed feedback and for your loyalty as an ALL Platinum member. While I am delighted to hear your kind recognition of Said and appreciate your positive comments regarding the architecture and design of the hotel, I am truly sorry that your Fairmont Gold experience did not meet the expectations formed through your previous stays with the Fairmont and Accor brands. Please accept my sincere apologies for the shortcomings you encountered, including the condition of the room, the service responsiveness at the Fairmont Gold Pool, the overall Fairmont Gold Lounge experience, the check-in process, and the manner in which your feedback was handled at departure. I fully understand your disappointment, particularly when comparing your experience with other luxury properties visited during your journey. What is especially disappointing to read is that, despite the concerns you raised during your stay and at check-out, you left feeling that your feedback was not properly acknowledged. Regardless of the circumstances, we should always listen, engage, and respond meaningfully when a guest takes the time to share constructive feedback. Thank you as well for recognizing the efforts of Said, whose thoughtful arrangements clearly made a positive contribution to your stay. I will ensure that your compliments are shared with him. Please be assured that your comments have been taken seriously. Furthermore, our Hotel Manager, Duncan Gray, will be reaching out to you personally to discuss your experience in greater detail and address the concerns you have raised. Once again, please accept my sincere apologies that we did not deliver the refined, personalized, and attentive experience you rightfully expected from Fairmont Gold. We genuinely appreciate your candid feedback and your continued support of the Fairmont brand. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A., Thank you for your kind feedback regarding your stay at Fairmont Doha. We are delighted to learn that you found your experience comfortable and consider us one of the best hotels you have visited. We look forward to welcoming you back soon. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. A., Thank you for taking the time to share your feedback. I am truly sorry to learn that your stay was so disappointing and did not meet your expectations. Please accept my sincere apologies for the multiple issues you encountered throughout your visit. I understand how frustrating it must have been to experience long delays in receiving requested items, encounter maintenance concerns with the shower and air-conditioning, and face challenges with the coffee machine and room facilities. I am also sorry to hear about the discomfort caused by the bidet, the unpleasant odor in the hallways, and the temperature conditions outside your room. I also appreciate how disruptive the early morning fire alarm must have been, particularly for your sister. While these systems are in place for the safety, protection, and security of all our guests and colleagues, I understand that the alarm and lighting disturbance impacted your comfort and rest, and I sincerely apologize for the inconvenience caused. Regarding breakfast, I regret the lengthy wait for a table. The hotel was operating at a particularly high occupancy during your stay, which unfortunately resulted in congestion during peak breakfast periods. However, I fully acknowledge that, regardless of occupancy levels, these situations should have been handled much better and should not have negatively affected your experience. While I cannot change the experience you had, I would be grateful for the opportunity to restore your confidence in Fairmont Doha. Should your travels bring you back to Doha, please contact me directly at Al… prior to your arrival. As a gesture of our sincere apologies, I would be delighted to extend a complimentary Suite upgrade inclusive of breakfast for two, and personally oversee your stay to ensure a much more seamless and enjoyable experience. Thank you again for your valuable feedback. We genuinely appreciate your comments and hope to have the opportunity to welcome you back under much better circumstances. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. M., Thank you for taking the time to share your feedback. While I am pleased to hear that you found the hotel lovely, I am truly sorry that the service levels did not meet your expectations. Please accept my sincere apologies for the delays you experienced throughout your stay. I understand how frustrating it must have been to wait extended periods for service and to encounter queues for breakfast. While the hotel was operating at a particularly high occupancy during your stay, I fully appreciate that this should not have negatively impacted your overall experience. I am also sorry to hear that several of the in-room technologies and gadgets were not functioning properly. These conveniences are intended to enhance the guest experience, and I regret that they became a source of frustration instead. Your feedback is greatly appreciated and has been shared with the relevant teams for review and improvement. Should your travels bring you back to Doha, please feel free to contact me directly at Al… prior to your arrival. I would be delighted to personally oversee your reservation and ensure that you enjoy a much smoother and more enjoyable stay. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. G., Thank you for taking the time to share your feedback. I am truly sorry to learn that your stay was impacted by the issues you experienced in your room. Please accept my sincere apologies for the repeated problems with the room access panel, which required multiple visits to Reception. I fully understand how frustrating and inconvenient this must have been throughout your stay. I am especially sorry to hear about the unpleasant odor in your room. While I understand that our team advised the matter would be addressed, I regret that the issue was not resolved to your satisfaction during your stay. This is certainly not the level of comfort and service we strive to provide, and I apologize for the negative impact it had on your experience. Should you consider staying with us again, I would be grateful for the opportunity to restore your confidence in Fairmont Doha. Please contact me directly at Al… prior to your arrival, and I will personally oversee your reservation and ensure that every effort is made to provide you with a comfortable and seamless stay. Thank you again for bringing these concerns to our attention. I sincerely hope we will have the opportunity to welcome you back and provide the experience you rightfully expected. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. S., Thank you for your kind words regarding our location, facilities, and staff. We are thrilled to hear that you had a pleasant experience and appreciate your recommendation. Your feedback motivates us to continue delivering exceptional service. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. V., Thank you for your feedback regarding your recent stay at Fairmont Doha. We appreciate your positive remarks but also recognize your concerns regarding breakfast service and reception queues. We strive to provide efficient service, and your comments will be shared with our team for consideration. Additionally, we understand the importance of comfort in your room, and we will take your preference for seating into account for future enhancements. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha