Fairmont Doha 5 stars

Customer review rating (ALL Rating) 4.5/5 1,368 reviews

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Marina District, Lusail City, 4747 DOHA, Qatar

Description

Hotel extras

  • Gulf or city views from luxury rooms and suites in iconic Katara Towers

  • Dedicated services, exclusive lounge and pool for Fairmont Gold guests

  • Gastronomic journeys in restaurants inspired by celebrity chefs

  • Personalised wellness treatments at Pillar and Fairmont Spa

  • Glamorous venues for flawless business events and private parties

Our accommodation(s)

Hotel location

Fairmont Doha

Marina District, Lusail City
4747 DOHA
Qatar

GPS:25.3885, 51.53125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,368 reviews

Customer review rating 2.5/5

J. A. J. Couples - Confirmed reviews ALL

The check-in process took more than 40 minutes despite our arrival after 3 PM. We found damp stains on the carpet. Cigarette butts inside the room next to the balcony door. My wife had requested a cake and roses, and although the request was displayed on the reception staff's computer screen, they didn't provide it!. When I call reception, there is a delay or no answer, or the phone is always busy.

Dear Mr. A. J., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the series of back-to-back issues you experienced during your stay. We truly regret the delay at check-in, the challenges in reaching reception, and most importantly the cleanliness concerns you encountered. Cleanliness is absolutely non-negotiable for us, and we are very concerned to learn about the condition of the room you described. Regarding the special amenities requested for your wife, I would like to sincerely apologise for the disappointment this caused. The amenities had been prepared and arranged in the originally assigned room; however, due to a last-minute maintenance issue, we had to change the room allocation. Unfortunately, this resulted in both the delay in room readiness and a breakdown in communication, leading to the amenities not being transferred to the room in which you eventually checked in. This is certainly not the experience we intended for such a special occasion. Your feedback has been shared with the relevant teams, as it is vital for us to address these gaps and improve our service standards. Should you decide to stay with us again, please feel free to contact me directly at al… I would be more than happy to personally look after your booking and ensure your next stay is far more seamless and enjoyable. Once again, thank you for bringing these matters to our attention, and we truly hope to have the opportunity to regain your confidence. Sincerely, Alyssa Gail Remigio Executive Office Manager

Customer review rating 5.0/5

Mohammed Z. Families - Confirmed reviews ALL

Wow. That is the word I would use to describe our stay at Fairmont Doha. We had an absolutely brilliant experience from start to finish. The service was not just 10 out of 10 — it was genuinely 11 out of 10. Every member of staff we came across was warm, professional, courteous and willing to go the extra mile. The level of hospitality made us feel truly welcomed and looked after. I have been travelling for many years, and I can honestly say this was one of the best hotel experiences I have had. I am very glad we chose Fairmont Doha. Everything felt beautifully done: the room sizes, the cleanliness, the lifts, the food, the location, and most importantly, the staff and service. We stayed in two different rooms, including a suite, and the experience was consistently excellent in both. The attention to detail, the comfort, and the overall atmosphere of the hotel were outstanding. Fairmont Doha really does feel like a special place, and it left a lasting impression on us. A couple of small points to note, only because the overall standard is so high: The electric toilet seats were slightly inconvenient, as they kept opening and closing automatically. It is not a major issue, but perhaps something worth reviewing. Also, the in-room coffee machine did not quite match the otherwise excellent Fairmont standard. Initially there was no water in it, then no milk, and even after this was corrected, the coffee itself was not at the level one would expect from such a high-quality hotel. In some ways, a simple kettle and a more reliable hot-drink setup may actually work better. These are very minor observations and did not take away from what was otherwise a truly exceptional stay. Overall, Fairmont Doha was outstanding. The hotel, the rooms, the food, the location and especially the staff made our stay memorable. I would happily return and would highly recommend it to anyone looking for a luxury hotel experience in Doha.

Dear Mr. Z., Thank you for taking the time to share your exceptional experience at Fairmont Doha. We are truly delighted to hear that your stay was marked by brilliant service and hospitality that exceeded your expectations. Our team strives to create a warm and welcoming environment, and it is gratifying to know that their efforts made a lasting impression on you. We appreciate your kind words regarding the various aspects of your stay, including the quality of our accommodations, cleanliness, and the culinary offerings. It is rewarding to hear that you found everything beautifully done, and that the comfort and atmosphere of our hotel contributed to your overall enjoyment. I also want to extend my gratitude for your constructive feedback regarding the electric toilet seats and the in-room coffee machine. Please rest assured that we take all guest comments seriously, and your observations will be reviewed with our maintenance and culinary teams to ensure we continue to meet our high standards of excellence. It is wonderful to hear that despite these minor points, your overall experience was exceptional, and we appreciate your willingness to return and recommend us to others. We look forward to welcoming you back to Fairmont Doha for another memorable stay in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Customer review rating 3.5/5

Mohammed I. Couples - Confirmed reviews ALL

Every thing was nice until i check out and went home and found the bell boy scratch my car while he put the bag inside the car

Customer review rating 3.5/5

Samah A. S. Solo - Confirmed reviews ALL

I booked a suite, but it was much smaller than expected for the price.

Dear Ms. A. S., Thank you for sharing your feedback with us. We appreciate you highlighting both your positive and negative observations. We regret to learn that the level of service was inconsistent, particularly during the weekend, and that your suite did not meet your expectations in terms of size and value - as every Suite has different sizes due to layout of the towers. Your comments regarding the Suites without balcony are well noted and appreciated, and we are glad to hear you had a positive experience with those rooms. Please accept our apologies as well for the room readiness upon arrival. Complimentary amenities, including coffee, should be fully prepared prior to check-in, and we regret that you had to request refills after settling into the suite. Your feedback is valuable to us and helps us identify areas where we need to improve. Should you decide to stay with us again, I would be happy to assist you personally to ensure a much smoother and more enjoyable experience. Kindly feel free to contact me directly at al… We hope to have the opportunity to welcome you back and restore your confidence in our service. Sincerely, Alyssa Gail Remigio Executive Office Manager

Customer review rating 0.5/5

Amer B. K. A. Families - Confirmed reviews ALL

The Oma has allot of maintenance, service at the pool was good , breakfast was the most It was the worst breakfast I've ever had. Room service take long time

Other web-users rate our hotel

  • 373 reviews 8.9/10 Location
  • 1,224 reviews 8/10 Room
  • 1,904 reviews 8.2/10 Service
  • 8 reviews 5.6/10 WiFi
  • 711 reviews 9.5/10 Vibe
  • 556 reviews 8.4/10 Amenities
  • 323 reviews 8.4/10 Breakfast
  • 287 reviews 6.6/10 Cleanliness

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