I was at a lose - no room service menu.

I love being surrounded by historic charm. Fairmont chateau L. has found the perfect balance of providing modern conveniences while celebrating the history of the building. The bedding is amazing.

Rooms were not cleaned. A fridge filled with milk and other products was left from privious guests. Front desk was suppose to bring a fan to our room had to call twice to get it. When checking out we needed a cart and it 35 minutes and two phone calls at 7 Am in the morning

Not happy with the increased price for the second night. We were quoted with the understanding that it was the same price for each night ,they should have told us when we booked that the second night would be more

I am appreciated of my room being upgraded to nice view room, But I did not get my King bed as I booked instead I got Queen bed. The staff was very nice and did best to correct mistake but I have to pay 100 to get king bed in a suit. So I decide not take it since I just stay one night and tired to change the room in the late of evening. In general. I am happy to stay there.

The hotel was beautiful, room had an excellent view, the staff was exceptional and super friendly. I would definitely recommend.

A wonderful experience from all staff, from arrival to departure

My daughter and I stayed one night as a long-planned treat.

Pleasant

I was staying for three nights in relation to a conference within the Hotel premises. As a first time guest I was impressed with the grandeur of the physical space, the energy of exceptional experiences was very evident. The target market of the hotel was also evident in the amenities provided and level of service offered. The simple pleasures for this guest were found in the 24 hour front desk service, the attention to detail when addressing a request or responding to a question. The care shown at the front desk was wonderful as was the housekeeping staff- beautifully kept rooms made the stay feel all the more special.

Desapointing

Attended a conference so in several rooms. All lovely Elevators very slow. Bathrooms could use some attention

Every person working for this hotel that we met was wonderful. Thank you!

The Chateau Laurier is a gorgeous building from the outside and in the lobby. But besides that, it's pretty ordinary. The room is pretty basic, absolutely nothing special about it at all. Considering how much we paid for the room, I was not impressed. In addition, the only reason we stayed there was because I am a Accor Silver member. This hotel is not yet fully an Accor hotel, so we did not get any of the perks we are meant to get as silver members so I was not impressed at all. This was very misleading on Accor's part on their website. We were hoping for a very nice evening and we were not impressed. We decided to dine elsewhere.