Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 5,944 reviews

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Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,944 reviews

Customer review rating 3.0/5

Rory F. Business - Confirmed reviews ALL

We have stayed at the Fairmont Chateau Laurier before. This time, the room was bit smaller than expected, and generally more cramped. We were in 501. The sound-proofing left something to be desired. We could hear the people ion 503 quite clearly 9and, presumably, they could hear us). The toilet was a bit anemic and we were concerned throughout our stay that it could clog easily.

Dear Guest Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly regarding the size of your room and the sound-proofing issues you encountered. We strive to provide a comfortable environment for all our guests, and I apologize for any inconvenience this caused. Additionally, I appreciate your comments about the bathroom facilities, as they are vital for a pleasant stay. Please know that your insights are valuable to us, and we will take them into consideration for future improvements. best regards, Fairmont Château Laurier

Customer review rating 4.5/5

Volker K. Business - Confirmed reviews ALL

Staff and services were excellent

Dear Guest, Thank you for your kind words regarding your recent experience at Fairmont Château Laurier. We are delighted to hear that you found our location and venue suitable for your summit, and that our staff and services met your expectations. Goodbye, Fairmont Château Laurier

Customer review rating 4.0/5

Rebecca R. Families - Confirmed reviews ALL

A quick overnight on a longer trip wound up a highlight. Fascinating to see all the portraits and learn about the history of the hotel. Cozy room with great view of parliament. Walking distance to everything. Helpful staff.

Dear Guest Thank you for your thoughtful review. We are delighted to hear that you enjoyed our historic location and found your room cozy with a great view. It is wonderful to know that our staff contributed to your experience. We look forward to welcoming you back in the future. Best regards, Fairmont Château Laurier

Customer review rating 4.0/5

Abby B. Couples - Confirmed reviews ALL

We enjoyed our stay at the Fairmont. Some of the features were nice, and other things were lacking. Pros: nice beds and bedding, robes and slippers, nice toiletries, free water, good closet space, room was spacious, nice to have plugs in the side of the nightstands Cons: air conditioner was noisy (heat was too warm & A/C unit was not functioning well), TV was blurry, bathroom was cramped, health center & pool could be better/hard to get to We needed to stay an extra hour before we had to go to the airport. Would have been nice of the front desk to offer a one-time late check-out (versus us having to wait around in the lobby areas).

Dear Guest Thank you for sharing your experience at Fairmont Château Laurier. We are pleased to hear that you enjoyed several aspects of your stay, including the comfort of our beds and the amenities provided in your room. Your feedback regarding the air conditioning and television clarity has been duly noted, as we strive to maintain the highest standards in our facilities. We regret that your experience with the health center and pool did not meet your expectations. Your insights will assist us in evaluating and enhancing these areas for future guests. Regarding late check-out requests, we appreciate your understanding that such arrangements are subject to availability and may not always be feasible. We thank you once again for your valuable comments and look forward to welcoming you back to Fairmont Château Laurier in the future. Best regards, Fairmont Château Laurier

Customer review rating 3.5/5

Crystal D. Couples - Confirmed reviews ALL

Was disappointed in the overall cleanliness of the rooms and building. We stayed in 626. The bathroom is old and worn. Wallpaper was pealing, the dirt around the edges of the tub not attractive. Mirror on the bathroom door was never cleaned and remained dirty the entire 6 day stay. Carpets and hallways were dirty and not vacuumed. It was disappointing to see that level of cleanliness from a Fairmont.

Dear Guest Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our prime location near government attractions. However, we sincerely regret that you experienced issues with the cleanliness of your room and the overall condition of the facilities. Maintaining high standards of cleanliness is paramount to us, and your observations will be taken into consideration as we continually strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Best regards, Fairmont Château Laurier

Other web-users rate our hotel

  • 2,080 reviews 8.3/10 Location
  • 3,416 reviews 5.9/10 Room
  • 3,516 reviews 7.9/10 Service
  • 91 reviews 3.6/10 WiFi
  • 1,389 reviews 7.4/10 Vibe
  • 1,287 reviews 7.1/10 Amenities
  • 1,271 reviews 4.9/10 Comfort
  • 920 reviews 5.3/10 Cleanliness

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