Follow in the footsteps of royalty, celebrities and Canada's elite when you stay at our luxury Ottawa hotel, Fairmont Chateau Laurier. In a prime location, with ByWard Market on one side and the Rideau Canal locks on the other, Ottawa's castle has been revitalized to offer you even more luxurious accommodations in Canada's capital. From the chic rooms and suites to the superb event spaces and state-of-the-art facilities, Fairmont's sophisticated signature can be found throughout the majestic chateau.
Your Ottawa bucket list must include; exploring Parliament Hill; a visit to the Canadian Museum of History; taking in an Ottawa Senator's hockey game; a stroll along the Rideau Canal; and savouring local delicacies at the ByWard Market. Ottawa is also host to many events and festivals such as Winterlude, TD Jazz Festival, RBC Bluesfest, Canadian Tulip Festival, Gatineau Hot Air Balloon Festival and, of course, Canada Day in the capital, a national celebration!
Views of nearby Parliament Hill or Ottawa's waterways grace each room and suite. You are just steps from the National Gallery and Ottawa University. Stroll through Major's Hill Park to reach the river and admire the hotel from a verdant vantage point.
Anticipate the extraordinary. Ottawa's castle, located in the heart of our dynamic capital, awaits you. Discover history. Feel the culture. Embark on adventure. Join us.
Genevieve Dumas, Hotel Management
Hotel extras
Prime city center location, with ByWard Market and the National Gallery on your doorstep
State-of-the-art health club and heated indoor pool
Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place
Pet friendly: your four-legged friend will be treated like royalty too!
Our accommodation(s)
Book this hotel
Page 1 out of 8, Room 1 :
FAIRMONT 1 KING - 300sf,27sm, City or Courtyard view
, Room 2 :
FAIRMONT 1 QUEEN - 300sf,27sm, City or Courtyard view
Room
FAIRMONT 1 KING - 300sf,27sm, City or Courtyard view
Photo out of - FAIRMONT 1 KING - 300sf,27sm, City or Courtyard view
Luxurious accommodation and warm hospitality, rooms feature a work desk with extra outlets; a bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
FAIRMONT 1 QUEEN - 300sf,27sm, City or Courtyard view
Photo out of - FAIRMONT 1 QUEEN - 300sf,27sm, City or Courtyard view
Luxurious accommodation and warm hospitality, rooms feature a work desk with extra outlets; bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
FAIRMONT 2 DOUBLES - 300sf,27sm, City or Courtyard view
Photo out of - FAIRMONT 2 DOUBLES - 300sf,27sm, City or Courtyard view
Luxurious accommodation and warm hospitality, rooms feature a work desk with extra outlets; bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
FAIRMONT VIEW 1 KING - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
Photo out of - FAIRMONT VIEW 1 KING - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
With outstanding views of Canada's Parliament Buildings and the Rideau Canal Locks, rooms feature a work desk with extra outlets, bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
FAIRMONT VIEW 2 DOUBLES - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
Photo out of - FAIRMONT VIEW 2 DOUBLES - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
With outstanding views of Canada's Parliament Buildings and the Rideau Canal Locks, rooms feature a work desk with extra outlets, bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
FAIRMONT GOLD 1 KING - 300sf,27sm, Exclusive Lounge Access with Breakfast, Evening Canapes
Photo out of - FAIRMONT GOLD 1 KING - 300sf,27sm, Exclusive Lounge Access with Breakfast, Evening Canapes
300 sf/27 sm; Located on 3rd and 4th Floor; Views of city or courtyard; Personalized service; Private check-in and Lounge with Breakfast and Evening Canapes.
DELUXE 1 KING- 400 sf,37 sm - Larger Room w/Open concept sitting area, City or Courtyard views
Photo out of - DELUXE 1 KING- 400 sf,37 sm - Larger Room w/Open concept sitting area, City or Courtyard views
Open-concept, spacious rooms with a sitting and sleeping area. Rooms are ideal for families, or any guest who will be staying for an extended period of time.
Max. number of persons
4
Area
From
37 m²
/
398 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Media And Technology
Complementary elements
Radio
Internet Facilities
Wireless internet in your roomAdditional charge
Tv Facilities
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Temperature Air Control
Air Conditioning
4 pers. max
37 m²
/
398 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Photo out of - DELUXE 2 DOUBLES- 400 sf,37 sm-Larger Room w/Open concept sitting areaCity or Courtyard views
Open-concept, spacious rooms with a sitting and sleeping area. Rooms are ideal for families, or any guest who will be staying for an extended period of time.
DELUXE VIEW 1 KING- 400sf,37 sm-Open concept with sitting area,Views of Parliament and Canal
Photo out of - DELUXE VIEW 1 KING- 400sf,37 sm-Open concept with sitting area,Views of Parliament and Canal
With outstanding views of Canada's Parliament Buildings, these spacious, open concept rooms feature a sitting and sleeping area. Rooms are ideal for families, or any guest who will be staying for an extended period of time.
DELUXE VIEW 2 DOUBLES- 400sf,37sm-Open concept with sitting area,Views of Parliament &Canal
Photo out of - DELUXE VIEW 2 DOUBLES- 400sf,37sm-Open concept with sitting area,Views of Parliament &Canal
With outstanding views of Canada's Parliament Buildings, these spacious, open concept rooms feature a sitting and sleeping area. Rooms are ideal for families, or any guest who will be staying for an extended period of time.
FAIRMONT VIEW 1 QUEEN - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
Photo out of - FAIRMONT VIEW 1 QUEEN - 300sf,27sm, Best views of Parliament Hill and Rideau Canal
With outstanding views of Canada's Parliament Buildings and the Rideau Canal Locks, rooms feature a work desk with extra outlets, bedside device charging hub and reading lamps, a Nespresso coffee machine and windows that open.
DELUXE 1 QUEEN- 400 sf,37 sm- Larger Room w/Open concept sitting area, City or Courtyard views
Photo out of - DELUXE 1 QUEEN- 400 sf,37 sm- Larger Room w/Open concept sitting area, City or Courtyard views
Open-concept, spacious rooms with a sitting and sleeping area. Rooms are ideal for families, or any guest who will be staying for an extended period of time.
Photo out of - FAIRMONT GOLD 2 DOUBLES - 300sf,27sm, Exclusive Lounge Access with Breakfast, Evening Canapes
300 sf/27 sm; Located on 3rd and 4th Floor; Views of city or courtyard: Personalized service; Private check-in and Lounge with Breakfast and Evening Canapes.
LARGE FAIRMONT GOLD 1 KING - 400sf,37sm, Exclusive Lounge with Breakfast, Evening Canape
Photo out of - LARGE FAIRMONT GOLD 1 KING - 400sf,37sm, Exclusive Lounge with Breakfast, Evening Canape
400 sf/37 sm; Located on the 3rd and 4th Floor; City or courtyard view; Personalized service; Private check-in and Lounge with Breakfast and Evening Canapes
EXECUTIVE 1BR SUITE KING - 830sf,77sm, Exclusive Lounge with Breakfast, Evening Canape
Photo out of - EXECUTIVE 1BR SUITE KING - 830sf,77sm, Exclusive Lounge with Breakfast, Evening Canape
830sf, 77sm, Personalized service, Private check-in, and Lounge with breakfast, spacious bathroom, large bathtub, bedroom and living room are separated by French doors, Major's Hill Park view
FAIRMONT GOLD 1BR SUITE KING - 550sf,51sm, Exclusive Lounge with Breakfast, Evening Canape
Photo out of - FAIRMONT GOLD 1BR SUITE KING - 550sf,51sm, Exclusive Lounge with Breakfast, Evening Canape
550 sf/51 sm; Personalized service; Private check-in and Lounge with Breakfast and Evening Canapes; Separate Bedroom and Living Area; Views of courtyard and Major Hills Park
PRESIDENTIAL 1BR SUITE KING - 2000sf, 185sm, Exclusive Lounge with Breakfast, Evening Canape
Photo out of - PRESIDENTIAL 1BR SUITE KING - 2000sf, 185sm, Exclusive Lounge with Breakfast, Evening Canape
2000sf, 185sm Personalized service; Private check in,out and Lounge w Breakfast, Suite includes a large ensuite bathroom with an oversized shower, dining room that seats eight, ideal for entertaining
Page 1 out of 1, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
PARLIAMENT BUILDINGS
Historic monument
Access:
100 m / 0.06 mi5 min walk
NATIONAL GALLERY OF CANADA
Art and Culture
Access:
1 km / 0.62 mi
RIDEAU HALL
Historic monument
Access:
2 km / 1.24 mi3 min walk
UPPER CANADA VILLAGE
Amusement park
Access:
94.3 km / 58.6 mi1 hrs
16 min drive
RIDEAU CANAL
Tourist attraction
Page out of
BYWARD MARKET / MARCHÉ BY
Shopping centre/mall
Access:
1 km / 0.62 mi5 min walk
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service
426 rooms
Languages spoken at the hotel
English
French
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Lounge
Executive Lounge
Wi-Fi
High Speed WiFi
WiFi in the communal areas
High Speed internet
Additional charge
WiFi at the hotel
Additional charge
High speed transmission line
Additional charge
Air conditioning
Check In & Check-out facilities
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
6 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
Business
18 Meeting rooms
Well-being
Indoor Pool
Covered
On site
Health Club
On site
Massage
On site
Private
96 parking spaces
Parking pricing: 38.14€60CAD Per day
Services & equipment
Valet parking
Page 1 out of 3, Restaurant 1 :
ZOE'S
, Restaurant 2 :
Akira Back Ottawa
ZOE'S
Photo out of - ZOE'S
The Capital's social place for for drinks, dining, and other delights. Zoe's is an aristocratic social space with a modern edge serving impeccable culinary delights, a timeless tea service, and compelling new cocktail culture.
Cooking style
Regional
Accessibility
Accessible service
1 Rideau Street, K1N8S7 Ottawa, Canada
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Wheelchair access
Booster Seats available (for Baby)
Reservation recommended
Payment
Cash
Credit card
Contactless
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Wine by the glass available
Accommodate food
Children menu
Vegetarian menu
The Capital's social place for for drinks, dining, and other delights. Zoe's is an aristocratic social space with a modern edge serving impeccable culinary delights, a timeless tea service, and compelling new cocktail culture.
Akira Back Ottawa
Photo out of - Akira Back Ottawa
Discover a contemporary expression of Japanese dining shaped by Chef Akira Back's distinctive vision. Refined, immersive, and globally inspired. This is dining transformed.
Cooking style
Japanese
Other informations
Payment
Cash
Credit card
Contactless
Wine and other drinks information
Cocktail
Vinoteca
Wine by the glass available
Discover a contemporary expression of Japanese dining shaped by Chef Akira Back's distinctive vision. Refined, immersive, and globally inspired. This is dining transformed.
Afternoon Tea in Zoe's
Photo out of - Afternoon Tea in Zoe's
Fairmont Château Laurier is the place to be for the best afternoon tea in Ottawa. A modern twist to the classic high tea, the menu features our irresistible English scones, open-faced sandwiches and exquisite sweets.
Cooking style
Regional
1 Rideau Street, K1N8S7 Ottawa, Canada
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Reservation recommended
Fairmont Château Laurier is the place to be for the best afternoon tea in Ottawa. A modern twist to the classic high tea, the menu features our irresistible English scones, open-faced sandwiches and exquisite sweets.
Café Laurier
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Wheelchair access
Payment
Cash
Credit card
Credit cards
American Express
Mastercard
Visa
Accommodate food
Light menu
Vegetarian menu
Located in the heart of Ottawa's castle, Café Laurier is a cozy café offering freshly baked pastries, sandwiches, salads, and proudly serves Happy Goat Coffee, a sustainable coffee experience of ethically sourced and locally roasted beans.
Émilie's Terrace
Currently unavailable
Exceptional closings
From to
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)Additional charge
Pet allowed
Terrace
Payment
Cash
Credit card
Apple Pay
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Émilie's Terrace is an intimate summer garden escape inspired by elegance, intrigue, and the art of gathering. Now closed for the season, we look forward to welcoming you back when warmer days return and Émilie blooms once again.
In-room Dining
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Indulge in our signature dishes and timeless classics-all from the comfort of your room. Ease into your morning with breakfast in bed, or unwind in the evening with a beautifully curated dinner and dessert for a truly private dining experience.
Page out of
Zoe's Lounge
Photo out of - Zoe's Lounge
A refined haven where comfort and relaxation blend effortlessly. The menu, rich in cozy indulgences, invites you to unwind and savor every moment in an atmosphere designed for letting go and enjoying the finer things.
A refined haven where comfort and relaxation blend effortlessly. The menu, rich in cozy indulgences, invites you to unwind and savor every moment in an atmosphere designed for letting go and enjoying the finer things.
1912
Currently unavailable
Click to copy the email address
Exceptional closings
From to
Other informations
Payment
Cash
Credit card
Contactless
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Wine by the glass available
Digestifs
Where the walls whisper and legends linger. Designed for lovers of fine spirits, 1912 blends heritage and modern sophistication in every cocktail.
Well located and easy to find. Closse to all things in downtown. Rooms are well appointed and clean. Staff is very friendly.
Dear Guest
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and our staff accommodating. Your feedback about the cleanliness and comfort of our rooms is greatly appreciated.
Best regards,
Fairmont Château Laurier
Customer review rating 4.5/5
Eric S.
Business
-
Confirmed reviews ALL
Very kind and professional staff. I found that the wifi connection in my room (248) was poor to nonexistent.
Dear Guest
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff to be kind and professional. However, we regret to learn about the issues you experienced with the Wi-Fi connection in your room. Your comments will be considered for future improvements.
Goodbye,
Fairmont Château Laurier
Customer review rating 4.5/5
Susan H.
Couples
-
Confirmed reviews ALL
Dinner and a night
Dear Guest
Thank you for your positive feedback regarding your recent stay at Fairmont Château Laurier. We are delighted to hear that you enjoyed your dinner and overnight experience. We look forward to welcoming you back in the future.
Best regards,
Fairmont Château Laurier
Customer review rating 4.5/5
Johnny J. M.
Business
-
Confirmed reviews ALL
Enjoyed my stay, well located to walk to National gallery and Museum of History. Close to shopping and restaurants.
Dear Guest
Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and the nearby attractions. It is always a pleasure to provide our guests with a memorable experience.
Best regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Kevin M.
Families
-
Confirmed reviews ALL
A very comfortable stay with friendly and accommodating staff.
Dear Guest
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
Fairmont Château Laurier
Dear Guest
Thank you for your feedback. We are pleased to hear that you found your room comfortable. We appreciate your observations regarding the bath towel and the in-room coffee and tea setup. Your comments will be taken into consideration as we continuously strive to enhance our guest experience.
Best regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Roxanne B.
Business
-
Confirmed reviews ALL
Well located and easy to find. Closse to all things in downtown. Rooms are well appointed and clean. Staff is very friendly.
Dear Guest
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and our staff accommodating. Your feedback about the cleanliness and comfort of our rooms is greatly appreciated.
Best regards,
Fairmont Château Laurier
Customer review rating 4.5/5
Eric S.
Business
-
Confirmed reviews ALL
Very kind and professional staff. I found that the wifi connection in my room (248) was poor to nonexistent.
Dear Guest
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff to be kind and professional. However, we regret to learn about the issues you experienced with the Wi-Fi connection in your room. Your comments will be considered for future improvements.
Goodbye,
Fairmont Château Laurier
Customer review rating 4.5/5
Susan H.
Couples
-
Confirmed reviews ALL
Dinner and a night
Dear Guest
Thank you for your positive feedback regarding your recent stay at Fairmont Château Laurier. We are delighted to hear that you enjoyed your dinner and overnight experience. We look forward to welcoming you back in the future.
Best regards,
Fairmont Château Laurier
Customer review rating 4.5/5
Johnny J. M.
Business
-
Confirmed reviews ALL
Enjoyed my stay, well located to walk to National gallery and Museum of History. Close to shopping and restaurants.
Dear Guest
Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and the nearby attractions. It is always a pleasure to provide our guests with a memorable experience.
Best regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Kevin M.
Families
-
Confirmed reviews ALL
A very comfortable stay with friendly and accommodating staff.
Dear Guest
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
Fairmont Château Laurier
Customer review rating 5.0/5
James K.
Couples
-
Confirmed reviews ALL
It was a life long dream as native Ottawatonian that was raised in Toronto and spent every summer in Ottawa .
Always looking at the Hotel as I walked on Parliament Hill and wondering if I ever will get a chance to spend a night there.
This past October I turned 63 and as I was born in Ottawa in 1963, I felt that the Chateau was the place to spend my Champagne Birthday at.
All the staff have very proper Hospitality skills and the food at the restaurants and cafe is very high quality.
The CN and CP hotels were known for this but not all are able to keep the quality alive.
Chateau Laurier does and as I am in the Hospitality industry and also teach Hospitality at a college, I now have yet another story for the students on my person experiences.
It really warmed my heart to be treated to kindly in my home town.
Thank you.
Dear Guest
Thank you for sharing your heartfelt review of your recent stay at Fairmont Château Laurier. We are truly delighted to hear that you chose to celebrate your milestone birthday with us, especially given your connection to Ottawa and the hotel itself. It is wonderful to know that our staff's hospitality and the quality of our dining options met your expectations. Your insights as a hospitality professional are invaluable, and we are honored to have contributed to your personal narrative.
We strive to maintain the high standards that our guests have come to expect, and your kind words serve as a great motivation for our team. We hope that your experience will inspire your students and that you will consider us for future visits, whether for special occasions or simply to enjoy our beautiful surroundings.
Thank you once again for your thoughtful feedback.
Warm regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Connie M.
Friends
-
Confirmed reviews ALL
It is a beautiful historic hotel with great service . Room was comfortable- comfortable bed and pillows ( which I loved and is important to me ) but a few issues 1) the charging plug did not work ( for charging my phone ) 2) the drain in the shower was very slow - needs to be unplugged 3) glass shelf above the sink /counter was not level so items I placed on it slid off - one item unfortunately broke when it hit the beautiful tiled floor !
Dear Guest
Thank you for your kind words regarding the beauty and service of our historic hotel. We are pleased to hear that you found your room comfortable, especially the bed and pillows, which we strive to provide for our guests' satisfaction.
We regret to learn about the issues you encountered with the charging plug, shower drain, and the glass shelf. Your feedback is valuable, as it helps us understand areas that require attention. We will certainly take note of these matters to enhance our guest experience in the future.
Thank you once again for your feedback, and we hope to welcome you back soon.
Best regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Youssef T.
Families
-
Confirmed reviews ALL
Cool overall the rool is comfortable, reception is great and the team if helpful.
Only thing that check in and checkout are so extreme difficult to manage
Dear Guest
Thank you for your feedback regarding your recent stay. We are delighted to hear that you found the room comfortable and our team helpful. We acknowledge your concerns about the check-in and check-out process and appreciate your valuable insights as we strive to enhance our guest experience.
Best regards,
Fairmont Château Laurier
Customer review rating 5.0/5
Alexis K.
Couples
-
Confirmed reviews ALL
From check in and Valet to dining to swimming to check out - 100% satisfaction. The building itself is glorious but when you're wandering around looking at the history and beauty and a staff member offers to unlock the ballrooms so that you can have a better look......what can I say? We will only stay at the Chateau when we visit Ottawa. Thank you for a wonderful experience.
Dear Guest
Thank you for your kind words regarding your stay at Fairmont Château Laurier. We are delighted to hear that you enjoyed the beauty of our historic hotel and received exceptional service from our staff. It is our goal to provide memorable experiences, and we are thrilled that you plan to return to us during your future visits to Ottawa. Your feedback is greatly appreciated, as it motivates our team to continue delivering the highest standards of hospitality.
We look forward to welcoming you back.
Best regards,
Fairmont Château Laurier
Customer review rating 4.0/5
Mark A.
Business
-
Confirmed reviews ALL
"Accessiblity" issues. Door to room was heavy. Carpeting in the hallways and in the room were thick pile which made pushing my wheelchair difficult. My room was on the far side from the elevators. By the first night, I felt I had done a marathon. The shower was "step-in" am not "roll-in". Had to sponge bathe. Bathroom mirror was too high on the wall. Fortunately, there was a full length mirror just outside. Couldn't reach the blinds to open/close them due to the desk in front of the window.
On the plus side, due to my credit card being declined (my fault), the staff bent over backwards to get me an affordable room. Downgraded, yes, but still beyond expectations. The room was spacious. Bed was very comfortable. Lowered closet railings. Lovely old building with gorgeous architecture.
Dear Guest
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our staff's efforts to assist you and your appreciation of our hotel's architecture and accommodations.
I would like to address the accessibility concerns you experienced during your stay. We strive to provide a comfortable environment for all our guests, and I am sorry to learn that the heavy door, thick carpeting, and the layout of your room posed challenges. Your comments regarding the shower and bathroom mirror will be noted as we continuously seek to improve our services and facilities. We understand the importance of accessibility and will take your insights into account.
We value your feedback and hope to have the opportunity to welcome you back in the future, where we can ensure a more comfortable experience.
Best regards,
Fairmont Château Laurier
Customer review rating 0.5/5
Gregory C.
Families
-
Confirmed reviews ALL
Complaint email was sent to General Manager
Dear Guest
Thank you for your feedback regarding your recent stay. I regret to hear that your experience did not meet your expectations. Please be assured that your concerns have been noted, and we appreciate your communication with our General Manager.
Best regards,
Fairmont Château Laurier
Customer review rating 5.0/5
Claire M.
Couples
-
Confirmed reviews ALL
My boyfriend and I stayed for our anniversary and we were nothing but satisfied, the staff were so warm and welcoming and helpful, the hotel itself was absolutely gorgeous and so clean. It was an amazing experience, we even got a glass of champagne for our anniversary celebration and a yummy dessert sent up to our room. It was lovely!
Dear Guest
Thank you for taking the time to share your delightful experience at Fairmont Château Laurier. We are thrilled to hear that you and your boyfriend enjoyed a comfortable and welcoming stay, especially while celebrating your anniversary. It is wonderful to know that our staff's warmth and the beauty of the hotel contributed to your memorable occasion. We appreciate your kind words and look forward to welcoming you back for more special moments in the future.
Warm regards,
Fairmont Château Laurier
Customer review rating 5.0/5
Nancy M.
Business
-
Confirmed reviews ALL
One concern - not for published review - some of the food was cold at breakfast on the 4th floor. Sausages, eggs and potatoes were cold at a 9:00 breakfast.
Dear Guest
Thank you for your kind words regarding our historic venue and the service provided by our staff. We appreciate your feedback about the temperature of the breakfast items, as it is important to us that our guests enjoy their meals at the appropriate temperature.
Warm regards,
Fairmont Château Laurier
Customer review rating 5.0/5
Don C.
Couples
-
Confirmed reviews ALL
We are frequent visitors and enjoy - obviously:-) - the Chateau’s amazing location and friendly staff
Dear Guest
Thank you for your kind words regarding your recent visit. We are delighted to hear that you enjoy our prime location and the service provided by our dedicated staff. It is always a pleasure to welcome back our frequent guests.
Best regards,
Fairmont Château Laurier
Customer review rating 3.5/5
Jennifer K.
Business
-
Confirmed reviews ALL
I booked at the Fairmont as it is always a first class experience when I stay there. The attn to detail is usually first class. I didn't have that experience this time. When I hung my clothes in the closet, I noticed that the cleaning hadn't been done there in months, probably, because there was a thick layer of dust on the rack. I wiped it off before putting my clothes in. In the bathroom, it smelled a bit old, like towels were old - that kind of moldy smell. I texted the team to alert them (I was sent a text message upon arrival to communicate if I needed anything). I wasn't sure if anything was done because I had cleaned the dust already and sent them a photo of the results. For $500+ per night, this is disappointing.
Dear Guest
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Château Laurier. We strive to provide an exceptional experience for all our guests, and I regret to hear that we fell short during your visit.
Your comments concerning the cleanliness of your accommodations and the condition of the bathroom are concerning. We appreciate your efforts in bringing these matters to our attention. Cleanliness is a priority for us, and we will review our procedures to ensure we uphold the high standards expected at our establishment. Regarding the communication with our team, we aim for a prompt response, and I apologize if this was not your experience.
We value your loyalty and feedback, as it helps us improve our services. Thank you for choosing Fairmont Château Laurier, and we hope to have the opportunity to welcome you back in the future.
Sincerely,
Fairmont Château Laurier
Customer review rating 3.0/5
Kerri R.
Business
-
Confirmed reviews ALL
The room felt neglected, like no one had either stayed in it for a while. TV don’t work (plug in issue), then remote stopped working. Lighting around the mirror in the bathroom did not work. No coffee - was not restocked.
Customer review rating 3.0/5
Ian C.
Solo
-
Confirmed reviews ALL
Room too small, attendant at pool showed up late, valet parking was a nightmare.
Customer review rating 5.0/5
Adam G.
Business
-
Confirmed reviews ALL
This was our first time staying at the Fairmont Chateau Laurier. This building is full of history. During our walk around, lots of historical pictures from the building of the hotel to the most updated information.
Our room was spacious with 2 double beds, larger bathroom and area to do work. We had 2 windows that looked to Parliament Hill and the Rideau Canal. There were lots of amenities in the room that added to comfort.
As I mentioned, the history of the hotel is an experience for all. Swimming in a pool made in 1929 that still has the same walls, sitting area, viewing area and even the lamps is something that you don't see everywhere. The dining room was classic with large windows, comfortable eating areas and a relaxing lounge area.
This hotel was a great experience and hope we have the chance to stay there again in the future.
Customer review rating 3.5/5
Sara K.
Business
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Confirmed reviews ALL
I had a lovely stay overall but have some feedback about areas for improvement :
1. please check conditioner and shampoo supply in rooms and have it always filled at least 50%, as halfway through my shower I found out no conditioner (level too low to pump out from bottle fixed to the wall).
2. I also had some issues at time of checkout, with poor communication from the front desk, waited on the line for a long time, was told would be called back by the manager to inform me if late checkout would be possible or if any option for late checkout for a fee, never heard back, called back in the morning, was told no availability for late checkout (which was okay) but then I was instructed to leave my luggage in the room and the concierge would store it, and that the hotel would check me out of the system. I later received a message from the hotel saying my luggage is in the room and asking why? Once clarified they said they will have it stored. I arrived later to pickup my luggage from concierge, they could not find it and I didn't have any number/tag for it (no one mentioned I needed this when instructed in the morning). My luggage was mislocated until later found somewhere with a different staff at a different desk.
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Frequently asked questions
Fairmont Château Laurier is located at 1 Rideau Street, K1n8s7 Ottawa, Canada. We are situated in the heart of the capital, steps from the Rideau Canal and the National Gallery. Nearby landmarks include the Parliament Buildings (100 m) and ByWard Market (1 km), both within a 5-minute walk. Valet parking is available on site for an additional fee.
Fairmont Château Laurier offers several room categories:
Fairmont and Deluxe View rooms with Parliament or Canal views
Deluxe rooms with sitting areas, ideal for families
Fairmont Gold rooms and suites for business travellers with lounge access
Signature rooms and various suites including Corner and Presidential options
Fairmont Château Laurier offers Wi-Fi and valet parking for an additional fee, along with an indoor heated pool and health club. You can dine at Zoe's, Akira Back Ottawa, or Café Laurier, and enjoy drinks at Zoe's Lounge. Our facilities also include:
Wheelchair accessibility and pet-friendly rooms
Concierge, laundry services, and air conditioning
18 meeting rooms for business or weddings
At Fairmont Château Laurier, you can enjoy regional cuisine at Zoe's from 11:00 am to 03:30 pm or modern Japanese dining at Akira Back Ottawa. Café Laurier serves coffee and pastries from 06:30 am to 04:00 pm, and Zoe's Lounge offers a refined bar experience. We also provide in-room dining, children's menus, and vegetarian options.
At Fairmont Château Laurier, check-in begins at 04:00 pm and check-out is until 12:00 pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 pm.
Yes, Fairmont Château Laurier regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Château Laurier using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Château Laurier features 18 meeting rooms and sophisticated event spaces. Our largest room covers 546 square meters and can accommodate up to 800 guests.
Fairmont Château Laurier offers majestic event spaces and 18 meeting rooms perfect for weddings and gatherings. Our facilities can accommodate up to 800 guests for meetings or 500 for banquets, providing a sophisticated setting in the heart of the capital.
Fairmont Château Laurier features wheelchair-accessible facilities, including rooms with 32-inch wide bathroom doors and accessible bathrooms. Our dining venues, such as Zoe's and Café Laurier, also offer accessible service to ensure a comfortable experience for all our guests.
Yes, Fairmont Château Laurier allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Fairmont Château Laurier, you can visit these landmarks on foot:
Parliament Buildings - 5 min walk
ByWard Market - 5 min walk
Rideau Hall - 3 min walk.
Fairmont Château Laurier provides business travellers with 18 meeting rooms and high-speed Wi-Fi for an additional fee. Rooms include work desks with extra outlets, and breakfast is available at Café Laurier starting at 06:30 am. Fairmont Gold guests also benefit from a private lounge with breakfast and evening canapes.
