Fairmont Château Laurier 4 stars

Customer review rating 4.4/5 10,029 reviews
Fairmont Château Laurier
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Hotel extras

  • Located in the city center

  • Fitness Center and Indoor Pool

  • Popular Afternoon Tea service in Zoe's

  • Ottawa's premier meetings and events facility

  • Pets are welcome!

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Cash machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bicycles rental (Nearby)
  • Snow Skiing (Nearby)
Catering
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 17 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7
ottawa
canada

Tel: +16132411414

Fax: (+1)6135627030

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 19km / 11.81 miles

GPS :45.425153, -75.69451

Our accommodations

Rooms and suites offer spacious living with HDTV, high-speed internet and special touches, such as Le Labo bathroom amenities and plush robes. Fairmont Gold, includes deluxe continental breakfast, personalized concierge service and additional benefits. From cozy single rooms to the most opulent suites, the hotel provides total comfort and satisfaction in a downtown setting. Luxurious accommodations, coupled with impeccable Fairmont service, offers an unrivaled Ottawa experience.

Fairmont King NS

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View King NS

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Deluxe View King NS

  • Max. number of persons: 3
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Deluxe View Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 30
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View Queen NS

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Queen NS

  • Max. number of persons: 3
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Signature King NS

  • Max. number of persons: 3
  • Area: From 37
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 30
  • Bathrobe
  • Coffee/tea making facilities

Large Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 32
  • Bathrobe
  • Coffee/tea making facilities

Executive Suite King NS

  • Max. number of persons: 2
  • Area: From 77
  • Bathrobe
  • Coffee/tea making facilities

Presidential Suite King NS

  • Max. number of persons: 2
  • Area: From 218
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Suite King NS

  • Max. number of persons: 2
  • Area: From 46
  • Bathrobe
  • Coffee/tea making facilities

Jr Suite Queen NS

  • Max. number of persons: 4
  • Area: From 51
  • Bathrobe
  • Coffee/tea making facilities

Corner Suite King NS

  • Max. number of persons: 2
  • Area: From 56
  • Bathrobe
  • Coffee/tea making facilities

Corner Suite Queen NS

  • Max. number of persons: 2
  • Area: From 56
  • Bathrobe
  • Coffee/tea making facilities

Corner Suite Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 56
  • Bathrobe
  • Coffee/tea making facilities

Our restaurants and bars

ZOE'S

Type of cuisine: Regional

Zoe's is famous for its light fare, hand crafted cocktails and modern day Afternoon Tea. Zoe's chic décor, bustling atmosphere and creative menu solidifies it as Ottawa's hottest place to be.

WILFRID'S

Type of cuisine: Regional

Wilfrid's is an award-winning restaurant in Ottawa offering a wide selection of culinary creations. Our Executive Chef and his team are famous for their superb selection of regional Canadian cuisine.

La Terrasse

Photo non contractuelle / Strictly non binding

Tucked away, alongside the château, is La Terrasse, Ottawa's best patio. La Terrasse offers incredible views of the Parliament Buildings, the rolling Gatineau Hills and the Ottawa River. For sunset lovers, this is the location on a warm summer's day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 546

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Fairmont Château Laurier

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,029 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,020 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located

Customer review rating 4.4/5

Anonymous Friends - 14/02/2020 Confirmed reviews ALL

The staff including the doormen, registration and cleaning staff were welcoming, warm hearted and helpful. The only improvement would be the side of the bathroom...tiny. Well appointed but tiny.

Well located - Very pleasant, helpful and friendly staff

Customer review rating 4.4/5

Larry G. Friends - 13/02/2020 Confirmed reviews ALL

Great! Although space in sitting area RM #205 seemed tight. Perhaps furnishings arrangement. Realize all junior suites are not similar, but my wife said ours didn’t seem like the one photoed as an example. Our fourth stay there and as wonderful as ever in my thoughts. Again, all staff were so kind, friendly, pleasant and very helpful. We had a fabulous time in your city and hotel....a great location and well done! Thank you so much! We’ll be back and always recommend Chateau Laurier, highly! Best wishes, Larry + Cindy G.

Dear Larry G., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Great service

Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

From check in to check out and all of the perfectly executed details in between, The service and overall experience were exceptional. I thoroughly enjoyed my stay. room was lovely. Would highly recommend this hotel.

Dear Catherine T., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Great location

Customer review rating 4.4/5

Charlotte Business - 12/02/2020 Confirmed reviews ALL

I stay here for business and use the Fairmont gold option. The staff are always incredibly attentive and professional.

Dear Charlotte Adele W., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said this, we do regret the delay you encountered with In Room Dining. This is certianly not typical of our usual fine service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

service is always excellent, very friendly and helpful.

Customer review rating 4.4/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

professional, courteous and willing to provide assistance. I have had quite a time on some occasions with my door and each time the help has been terrific despite my having to call about 4 times in one evening - each time I returned to my room. The Chateau is an amazing place to stay, love the décor, the food, the hospitality!

Dear Georgina L., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Great stay!

Customer review rating 4.4/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

I had a wonderful stay. The Prime Minister’s Suite is beautiful. A bit big for 1 person, but perfect for entertaining.

Dear Paula S., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations
Customer review rating 4.4/5

Willie Business - 04/02/2020 Confirmed reviews ALL

very good. ambiance is what is expected. Location is superb. we live in Ottawa so it was a chance to enjoy the downtown while staying at the Chateau. It was nice to see the building before the monstrosity that is being proposed ruins the look from the river

Dear William B., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Great location, to parliament, to library to downtown, to shopping, mall, restaurants, good walking.

Customer review rating 4.4/5

Bryan F. Business - 04/02/2020 Confirmed reviews ALL

The staff were helpful, place was clean,

Dear Bryan F., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Memorable

Customer review rating 4.4/5

Jane E. Families - 14/01/2020 Confirmed reviews ALL

Excellent customer service from ALL staff.

Dear Jane e., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations
Customer review rating 4.4/5

Anonymous Families - 11/01/2020 Confirmed reviews ALL

The staff were amazing.

Dear Christopher G., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations
Customer review rating 4.4/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

Our three-night stay at the CL was very enjoyable and comfortable. The children enjoyed the pool (and the adorable kids' robes). All staff were kind and helpful, and the included breakfast buffet was a bit hit with everyone. The negative experience I had related to this stay was concerning the telephone agent whom I spoke to regarding cancelation of a second reservation that I'd made for my in-laws, who were ultimately unable to join us as previously planned. I understood that I had two days to cancel without penalty, and called three days in advance of their scheduled check-in. I was told that the reservation was entirely non-refundable, and that I was welcome to cancel the reservation, but would be required to pay the full about (over $700). The telephone agent said that the fact that it was non-refundable was clearly printed on my invoice. I was gobsmacked, but had a train to catch. I spent two hours worrying on a train to meet my family and in-laws in Kingston. When I arrived I checked my email receipt and called back. My in-laws are 82 and 90 years old; I would not have made a reservation that I couldn't cancel, but the agent I spoke to had caused me to doubt myself. Through this call, I was connected with staff at the CL itself (though, the agent I spoke to identified herself as a staff member of the CL, she apparently was not). Emmet assured me that the reservation was fully refundable within 48 hours, and dealt with this process kindly and efficiently. Though this is certainly a "no harm done" situation, I feel that the Accor staff members should be more competent at providing accurate information, or transfer inquiries about existing reservations directly to the relevant hotel.

Dear Keiko N., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, we sincerely regret the disappointment you experieced with the erroneous information you received. While we are pleased that the information was corrected, we do apologize for the concern it caused you. We have used this incident as a training opportunity with our Global Reservations Centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations
Customer review rating 4.4/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

The hotel is beautiful. But it’s a bit disappointed we can’t do spa and the swimming pool is small and cold.

Dear Xiuhui L., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Amazing luxury, incredible service

Customer review rating 4.4/5

Peter F. Families - 08/01/2020 Confirmed reviews ALL

Our stay on the Club floor of the Chateau Laurier was sumptuous. The rooms were quiet and comfortable, the bathrooms clean, the showers voluminous, and the people incredible. We got to know most of the staff (both housekeeping and front desk) during our stay - such wonderful people. They all went out of their way to be helpful, accommodating, and welcoming. I am looking forward to my next stay there!

Dear Peter F., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

A classy and relaxing experience.

Customer review rating 4.4/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

We received exceptionally courteous service by all staff encountered during our stay and loved the room, hotel location, and amenities. The only thing we would add are whirlpool facilities in the health club, but this would not prevent us from staying at the Chateau in future.

Dear Lesley P., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

A great hotel experience

Customer review rating 4.4/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

The first time that my husband and I chose to spend Christmas on our own with a treat, I decided that we should go with this hotel to see if we can have a great time... and WE DID! The room was most comfortable, the reception was most helpful and accommodating and all the hotel staff was at their peak performance. They all received a great big thank you from us in the form of tips in cash.

Dear Margaret Siew Hua O., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Lovely experience!

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Lovely experience.

Dear Kathie D., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Classic hotel experience lacked five star value.

Customer review rating 4.4/5

Anthony R. Families - 06/01/2020 Confirmed reviews ALL

Suite bedroom was very nice, suite living room was very average and dated. Mixture of furnishings and decor looked and felt like a conference meeting room, not a state room. We all loved the pool which I have been enjoying since the 1960's as a kid. That was wonderful just before diner. When we booked room we hoped to eat at hotel on Dec 25 but you were all booked so we had a modern meal at the Shoreclub across the street. All the staff were lovely and very supportive from check in to check out. But this is not the Chateau Frontenac or the Fairmont Singapore which I adore as 5 star hotels and facilities.

Dear Anthony R., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments are very important to us and we take them to heart! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Enjoyed our stay

Customer review rating 4.4/5

Davwc Families - 06/01/2020 Confirmed reviews ALL

The staff was very courteous and helpful. No complaints about the room; it was as expected. Only ate breakfast. Just average. Two downers: whoever thinks that what you serve as "pancakes" even qualify as food should be sent back to cooking school- an embarrassment to Fairmont. Likewise for the muffins, unless the uncooked one I took was an exception. Somehow I doubt it. I did mention the pancale to the maitre-d' who gave me a look that suggested I wasn't the first to complain.

Dear David C., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said this, we do regret your disappointment with the pancakes and muffin and we have shared this feedback with our Executive Chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

It was good - but not great - like other stays we've had there.

Customer review rating 4.4/5

Jeanette H. Families - 06/01/2020 Confirmed reviews ALL

We had to wait 3 hours for our cot. My husband was exhausted from our long drive, and he was asleep by the time it arrived at 10:00pm!! I wanted to get to the parliament buildings to see the lights - but was unable to do that as I didn't want to miss delivery of the bed for my son, as he was out, and husband asleep. Also- there seemed to be a disconnect at the buffet breakfast - as I was originally charged on my check-out bill for 3 buffet breakfasts. Didn't they check my room, and that it was included?

Dear Jeanette H., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Château Laurier. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconvenience you experienced waiting for the cot to be delivered to your guestroom. This should certainly have been handled more quickly. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion te Winkel Director of Operations

Room was old, not renovated..

Customer review rating 4.4/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

Like I said the room was not appealing.... old

Dear Jacqueline B., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Château Laurier. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion te Winkel Director of Operations
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