Fairmont Château Laurier 4 stars

Overall a wonderful experience, however the inability to park at the hotel was an inconvenience. We had to park at the National Arts Center which was a good 10 minute walk, with luggage.

I was very much looking forward to another stay at the Fairmont Château Laurier. I called ahead of arriving at 10:30am to let the desk know I would like an early check in and was told they would try but could not guarantee check in sooner than 4pm—understandable. I had reserved a room with a view, so after waiting 5 more hours I was understandably frustrated when my room still wasn’t ready at 4pm. At this point, I just wanted a room to sleep as I would be leaving the following morning at 6am. I was given a room overlooking the interior roof complete with peeling wallpaper in the bath. My original room never became available and my rate was nominally adjusted. The doorman, bellhop, and concierge posts were not always attended and seemed understaffed. I understand we’re collectively recovering from a pandemic and workforce challenges, however, my stay was less than 4-star and certainly lacked the spirit and attention to detail of other stays at this hotel, Fairmont Lake Louise, and Fairmont Banff Hot Springs. Hope this candid feedback helps the property improve.

We got shafted with the room we booked and got put in a room with a stupid double bed they said it was a queen. It was my wife’s birthday they offered us a complimentary champagne and stupid cake. I even followed up with headquarters for them to fix it before we arrived, which they didn’t. I didn’t wanna make a fuss about it. I followed up with an email and I got a snotty response. I followed up with another one and I got $116 back. Still think the state wasn’t worth it. I’ll stay at the Lord Elgin or the Westin next time. I felt like it was a train station. True story, I’m not holding anything back. Your room service menu should be in the room. They should be complementary water. It’s a “luxury” hotel, missing luxury for people. You’re riding on the coattails of history. You have a good location, but not sure how many repeat customers you have. I for real didn’t feel like a guest. I won’t be coming back. We stayed at Westin A month before, great view, felt like a guest. Oh, and when we arrived there was no space in valet. We parked in a basement crappy parking garage across the street. Didn’t feel safe at all.

I was in Ottawa for a quick business trip. The hotel is well located ad the staff was A1.

Great service at both restaurants. Dark room

positive

The grand old Chateau Laurier did not live up to our previous visits over the past four decades. Our room was small and dated, and the hotel felt generally down in the tooth - more so than just pandemic related. Pleasant staff.

We visited Ottawa to attend the Remembrance Day Ceremony. What a perfect location! The staff were so caring and accommodating. Our room was a good size and the bed was extremely comfortable! The bathroom was unreasonably small for such a wonderful room though.

Our room was very small although it had a nice view. We enjoyed the coffee maker but there was no water, had to ask for it. The bathroom was minuscule, not as nice as we expected. We could hear the people in the room next to ours at 2 In the morning. The closet smelled very musty, like old shoes. Considering we had 3 rooms for 2 nights, it was not a great experience. We are members of Marriott’s Chairman’s club and stay at very nice hotels (the 4 Seasons, the Ritz, JW Marriott, the Edition and unfortunately, this Fairmont is not in that category. The hotel public/common areas were very nice and we enjoyed our brunch on Saturday morning. The staff was great, went out of their way to accommodate us. That being said, we doubt we will stay here again until the hotel is renovated.

The best location plus a historical building with lots of stories, stuff are nice and welcome. The only reason disappoints me is the shower tower has a whole on it, which I think should not happen in a five stars hotel

the Concierge service was excellent as was the housekeeping contact. Breakfast outstanding . Bell hop serve good. Will return !

Great sleep ! Nice and quiet . Good Takeout food .

My husband and I enjoyed the features of the room. Although, we would have liked to enjoy the restaurant. I hope this COVID-19 ends up soon...

appalling parking facilities (had to walk 10 min with 2 luggage) and noisy 1st floor street room; so noisy that I had to change to a 5th floor inner yard room

You have an employee working at the front desk who wears one of those clear plastic mouth shields instead of a mask. Interacting with him during my stay made me feel unsafe.