Fairmont Château Laurier 4 stars

I thought the team was wonderful. Helpful, friendly and supportive.

Hotel room is a 10/10 but overall experience brought way down as a result of zoeys.

It was a local overnight Covid escape for us. A treat of b-fast room service, late check out and high tea.

I stayed one night with my kids, had requested a room with view of parliament building as they had never seen it before. I made a note in my reservation and called ahead to confirm, but room given was facing inwards to other hotel rooms, very disappointed as I could have stayed at Westin where I would have had that view at least.

We had a one night getaway first time away from our kids for the night and it was wonderful.

Bathroom was much too small when my hairbrush or toothbrush on the narrow ledge thinks the toilet bowl is a basket ball net .. Water took a long time to warm up in the shower I love the old world and historical charm of the place and that is why I love coming back but with the above the price - value ratio is becoming a consideration.

The accommodations were very comfortable and staff was attentive and welcoming. Location is of course ideal. Like others, I was surprised by the lack of complementary internet.

The hotel room was clean, I felt secure in the Covid-19 measures, and appreciated the late check out time offered however the noise level was disappointing.

The hotel is beautiful but needs refreshing touch. The furniture is outdated and not comfortable. Bathroom is out of style. Not really a 5 star interior. The parking outdoor has no access to the hotel so we had to walk around with our suitcases. Nothing is included even water. Sorry. Is it a five star service for $350 per night?

I normally don't sleep well in hotels, at the Chateau Laurier I had an amazing sleep. The view was spectacular, out of the windows and the amazing architecture and history inside, very romantic. The only drawback was that we were unable to experience the full restaurant menu and enjoy it in the dining room. Looking forward to the end of COVID quarantine.

Staycation for a night

We went to the hotel and the quality of the service was way under expectations. The menu was not interesting, the stairs were dirty, there was a balloon under our chair, many time we asked for room service and there was no one to provide any service. I had to insist multiple time to simply get utensils brought to my room. Again, I felt like the global quality of the service was way beyond expectations. There is no reason or explanations to me that can justify that you keep the prices at that amount and provide this kind of services in your hotel.

Booked room for my wife's birthday. Had a reduction on a King corner suite which was nice when booking online. We attempt to upgrade to more renovated/recent room (Proposed upgrade offered after booking) To find out that over half the Hotel is shut down and no recent renovated rooms available. Bathroom was very small / older design, Bed was comfy and room was well sized. Otherwise, Concierge was nice offering lots of other help.

Our stay was the best. The room was great and the view was spectacular. The service was fantastic and very kind and polite. The only downside was directions were unclear for getting breakfast in the morning.

Parking was a bit of a walk with luggage etc but everything else was good. Night concierge seemed a bit disinterested that I was there. Check in team member was excellent along with morning concierge team member