Fairmont Château Laurier 4 stars

I had a wonderful stay. The Prime Minister’s Suite is beautiful. A bit big for 1 person, but perfect for entertaining.

very good. ambiance is what is expected. Location is superb. we live in Ottawa so it was a chance to enjoy the downtown while staying at the Chateau. It was nice to see the building before the monstrosity that is being proposed ruins the look from the river

The staff were helpful, place was clean,

Excellent customer service from ALL staff.

The staff were amazing.

Our three-night stay at the CL was very enjoyable and comfortable. The children enjoyed the pool (and the adorable kids' robes). All staff were kind and helpful, and the included breakfast buffet was a bit hit with everyone. The negative experience I had related to this stay was concerning the telephone agent whom I spoke to regarding cancelation of a second reservation that I'd made for my in-laws, who were ultimately unable to join us as previously planned. I understood that I had two days to cancel without penalty, and called three days in advance of their scheduled check-in. I was told that the reservation was entirely non-refundable, and that I was welcome to cancel the reservation, but would be required to pay the full about (over $700). The telephone agent said that the fact that it was non-refundable was clearly printed on my invoice. I was gobsmacked, but had a train to catch. I spent two hours worrying on a train to meet my family and in-laws in Kingston. When I arrived I checked my email receipt and called back. My in-laws are 82 and 90 years old; I would not have made a reservation that I couldn't cancel, but the agent I spoke to had caused me to doubt myself. Through this call, I was connected with staff at the CL itself (though, the agent I spoke to identified herself as a staff member of the CL, she apparently was not). Emmet assured me that the reservation was fully refundable within 48 hours, and dealt with this process kindly and efficiently. Though this is certainly a "no harm done" situation, I feel that the Accor staff members should be more competent at providing accurate information, or transfer inquiries about existing reservations directly to the relevant hotel.

The hotel is beautiful. But it’s a bit disappointed we can’t do spa and the swimming pool is small and cold.

Our stay on the Club floor of the Chateau Laurier was sumptuous. The rooms were quiet and comfortable, the bathrooms clean, the showers voluminous, and the people incredible. We got to know most of the staff (both housekeeping and front desk) during our stay - such wonderful people. They all went out of their way to be helpful, accommodating, and welcoming. I am looking forward to my next stay there!

We received exceptionally courteous service by all staff encountered during our stay and loved the room, hotel location, and amenities. The only thing we would add are whirlpool facilities in the health club, but this would not prevent us from staying at the Chateau in future.

The first time that my husband and I chose to spend Christmas on our own with a treat, I decided that we should go with this hotel to see if we can have a great time... and WE DID! The room was most comfortable, the reception was most helpful and accommodating and all the hotel staff was at their peak performance. They all received a great big thank you from us in the form of tips in cash.

Lovely experience.

Suite bedroom was very nice, suite living room was very average and dated. Mixture of furnishings and decor looked and felt like a conference meeting room, not a state room. We all loved the pool which I have been enjoying since the 1960's as a kid. That was wonderful just before diner. When we booked room we hoped to eat at hotel on Dec 25 but you were all booked so we had a modern meal at the Shoreclub across the street. All the staff were lovely and very supportive from check in to check out. But this is not the Chateau Frontenac or the Fairmont Singapore which I adore as 5 star hotels and facilities.

The staff was very courteous and helpful. No complaints about the room; it was as expected. Only ate breakfast. Just average. Two downers: whoever thinks that what you serve as "pancakes" even qualify as food should be sent back to cooking school- an embarrassment to Fairmont. Likewise for the muffins, unless the uncooked one I took was an exception. Somehow I doubt it. I did mention the pancale to the maitre-d' who gave me a look that suggested I wasn't the first to complain.

We had to wait 3 hours for our cot. My husband was exhausted from our long drive, and he was asleep by the time it arrived at 10:00pm!! I wanted to get to the parliament buildings to see the lights - but was unable to do that as I didn't want to miss delivery of the bed for my son, as he was out, and husband asleep. Also- there seemed to be a disconnect at the buffet breakfast - as I was originally charged on my check-out bill for 3 buffet breakfasts. Didn't they check my room, and that it was included?

Like I said the room was not appealing.... old