Fairmont Château Laurier 4 stars

Customer review rating 4.4/5 10,499 reviews

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Fairmont Château Laurier
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+ 19 Services

Hotel extras

  • Located in the city center

  • Fitness Center and Indoor Pool

  • Popular Afternoon Tea service in Zoe's

  • Ottawa's premier meetings and events facility

  • Pets are welcome!

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Cash machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bicycles rental (Nearby)Paying
  • Snow Skiing (Nearby)Paying
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Congresses/conventions
Information message

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 ottawa
canada

Tel: +16132411414

Fax: (+1)6135627030

Check-in from 16h00

Check out up to 12h00

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 19km / 11.81 miles

GPS :45.425153, -75.69451

Our accommodation(s)

Rooms and suites offer spacious living with HDTV, high-speed internet and special touches, such as Le Labo bathroom amenities and plush robes. Fairmont Gold, includes deluxe continental breakfast, personalized concierge service and additional benefits. From cozy single rooms to the most opulent suites, the hotel provides total comfort and satisfaction in a downtown setting. Luxurious accommodations, coupled with impeccable Fairmont service, offers an unrivaled Ottawa experience.

Fairmont King NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View King NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Deluxe King NS

  • Max. number of persons: 2
  • Area: From 37 / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Deluxe View King NS

  • Max. number of persons: 2
  • Area: From 37 / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Deluxe View Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont View Queen NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Signature King NS

  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Dbl Dbl NS

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Bathrobe
  • Coffee/tea making facilities

Large Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Bathrobe
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

ZOE'S

Type of cuisine: Regional

Zoe's is famous for its regional fare, hand-crafted cocktails and modern day Afternoon Tea. With its chic décor, bustling atmosphere and creative menu, Zoe's is Ottawa's hottest place to be.

WILFRID'S

Type of cuisine: Regional

Offering a variety of culinary creations, our Executive Chef and his team are renowned for their superb selection of regional Canadian cuisine.

La Terrasse

Non contractual photo

Open during the summer months, Ottawa's best patio is tucked alongside the château, offering incredible views of the Parliament Buildings, the rolling Gatineau Hills and the Ottawa River. For sunset lovers, this hidden gem is ideal on a warm summer's eve.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 546

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Fairmont Château Laurier

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,499 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,077 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful stay

Customer review rating 4.0/5

Anonymous Couples - 19/02/2021 Confirmed reviews ALL

Valentines day during a lockdown. I decided to have a stay vacation with the wife. My only complaint would be don't charge 25$ to rent a movie if your internet is not strong enough to stream. Being in lockdown entertainment options are limited so renting a movie from the Fairmont seemed like a good idea except it kept freezing, the entire movie. Other then that I loved the Hotel and staff were great.

Good stay, terrible parking

Customer review rating 4.0/5

Nelson L. Couples - 19/02/2021 Confirmed reviews ALL

No parking on site...very cold to be parking at city hall, to far to walk back and forth si unable to leave. We are both healthcare workers and came for a break, however with this inconvenience of parking we will not stay again.

Customer review rating 4.0/5

Scott Couples - 18/02/2021 Confirmed reviews ALL

The location is great. It was worth paying extra for the view of Parliament. The room itself was underwhelming (the bathroom in particular). Please change your planned for an addition in favour of something that respects the historical character of the Chateau Laurier and the Parliament Hill district. Your current proposed design is an abomination.

Customer review rating 0.5/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

I was very disappointed with the service I received over the weekend:

Good stay

Customer review rating 4.0/5

Rawan Couples - 18/02/2021 Confirmed reviews ALL

Such a beautiful hotel! The concierge was so nice and flexible. The room was also great. They accommodated our last minute request.

Customer review rating 4.5/5

Anonymous Business - 18/02/2021 Confirmed reviews ALL

I thought the team was wonderful. Helpful, friendly and supportive.

Our second room was beautiful and we will book that one again. Unfortunately our night was ruined as a result of bad drinks or food from zoeys. Cheese and charcuterie and two drinks $86 resulted in mild food poisoning. We did return the drinks.

Customer review rating 3.5/5

Kristin P. A. A. M. Couples - 18/02/2021 Confirmed reviews ALL

Hotel room is a 10/10 but overall experience brought way down as a result of zoeys.

Great high tea take out

Customer review rating 4.5/5

Tanya P. Couples - 18/02/2021 Confirmed reviews ALL

It was a local overnight Covid escape for us. A treat of b-fast room service, late check out and high tea.

View requested was not provided

Customer review rating 2.0/5

Imrana Families - 18/02/2021 Confirmed reviews ALL

I stayed one night with my kids, had requested a room with view of parliament building as they had never seen it before. I made a note in my reservation and called ahead to confirm, but room given was facing inwards to other hotel rooms, very disappointed as I could have stayed at Westin where I would have had that view at least.

Beautiful views and wonderful staff

Customer review rating 4.0/5

Chris Couples - 18/02/2021 Confirmed reviews ALL

We had a one night getaway first time away from our kids for the night and it was wonderful.

Excellent location and service

Customer review rating 3.0/5

Andre B. Couples - 18/02/2021 Confirmed reviews ALL

Bathroom was much too small when my hairbrush or toothbrush on the narrow ledge thinks the toilet bowl is a basket ball net .. Water took a long time to warm up in the shower I love the old world and historical charm of the place and that is why I love coming back but with the above the price - value ratio is becoming a consideration.

Pleasant Stay

Customer review rating 4.0/5

Anonymous Couples - 16/02/2021 Confirmed reviews ALL

The accommodations were very comfortable and staff was attentive and welcoming. Location is of course ideal. Like others, I was surprised by the lack of complementary internet.

Disappointed by noise

Customer review rating 2.5/5

M.z. Couples - 11/02/2021 Confirmed reviews ALL

The hotel room was clean, I felt secure in the Covid-19 measures, and appreciated the late check out time offered however the noise level was disappointing.

Well located

Customer review rating 3.0/5

Tamara Business - 10/02/2021 Confirmed reviews ALL

The hotel is beautiful but needs refreshing touch. The furniture is outdated and not comfortable. Bathroom is out of style. Not really a 5 star interior. The parking outdoor has no access to the hotel so we had to walk around with our suitcases. Nothing is included even water. Sorry. Is it a five star service for $350 per night?

Elegant comfort with amazing service.

Customer review rating 4.5/5

Lori P. Couples - 06/02/2021 Confirmed reviews ALL

I normally don't sleep well in hotels, at the Chateau Laurier I had an amazing sleep. The view was spectacular, out of the windows and the amazing architecture and history inside, very romantic. The only drawback was that we were unable to experience the full restaurant menu and enjoy it in the dining room. Looking forward to the end of COVID quarantine.

Nice stay

Customer review rating 5.0/5

Fm Families - 04/02/2021 Confirmed reviews ALL

Staycation for a night

Very disappointed

Customer review rating 1.0/5

Anonymous Couples - 28/01/2021 Confirmed reviews ALL

We went to the hotel and the quality of the service was way under expectations. The menu was not interesting, the stairs were dirty, there was a balloon under our chair, many time we asked for room service and there was no one to provide any service. I had to insist multiple time to simply get utensils brought to my room. Again, I felt like the global quality of the service was way beyond expectations. There is no reason or explanations to me that can justify that you keep the prices at that amount and provide this kind of services in your hotel.

Dear Felix C., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Château Laurier. We regret not meeting your expectations on this occasion. Please rest assured that your experience is certainly not typical of the high standards that we strive to provide to our guests each and every day. Please rest assured that we have reviewed your comment about the item under your chair with our Housekeeping Team in order to prevent any future occurrence. Unfortunately due to the lockdown situation in Ontario we were not able to welcome you for a normal indoor dining experience with the standard Zoe's Menu. At this moment we are offering only a limited take out version of our menu and regret this was not up to your expectations. Please allow me to express my sincerest apologies. Our relationship with our guests is of paramount importance. We do hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely,

Very accommodating in uncertain times....

Customer review rating 3.5/5

D. L. Couples - 27/01/2021 Confirmed reviews ALL

Booked room for my wife's birthday. Had a reduction on a King corner suite which was nice when booking online. We attempt to upgrade to more renovated/recent room (Proposed upgrade offered after booking) To find out that over half the Hotel is shut down and no recent renovated rooms available. Bathroom was very small / older design, Bed was comfy and room was well sized. Otherwise, Concierge was nice offering lots of other help.

Awesome service, extremely clean room.

Customer review rating 5.0/5

Daniel F. Couples - 26/01/2021 Confirmed reviews ALL

Our stay was the best. The room was great and the view was spectacular. The service was fantastic and very kind and polite. The only downside was directions were unclear for getting breakfast in the morning.

Dear Daniel F., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comment about the unclear breakfast directions with our team. I am sure that this feedback will serve to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Solo - 25/01/2021 Confirmed reviews ALL

Parking was a bit of a walk with luggage etc but everything else was good. Night concierge seemed a bit disinterested that I was there. Check in team member was excellent along with morning concierge team member

Dear Audrey I., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team and I appologize that you felt that our night manager was not totally engaged. I will definitly make sure to review this and as we strive to continuously improve the quality of our service your feedback is very valuable for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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