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Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.4/5 11,896 reviews

ALLSAFE approved hotel

Fairmont Château Laurier
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+ 16 Services

Hotel extras

  • Labeled ALLSAFE

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe's: Ottawa's favorite gath ering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 ottawa
canada

Tel: +16132411414

Fax: (+1)6135627030

Check-in from 16h00

Check out up to 12h00

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 19km / 11.81 miles

GPS :45.425153, -75.69451

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Room service
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Hotel Services And Equipments
  • Hotel informations
    • 426 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
Access to property
  • Self-Parking Additional charge
    • On site
    • 96 parking spaces
    • Public
Well-being
  • Indoor Pool Currently unavailable
    • Covered
    • On site
  • Health Club Currently unavailable
    • On site
    • Massage

Our accommodation(s)

Rooms and suites offer spacious living with HDTV, high-speed internet and special touches, such as Le Labo bathroom amenities and plush robes. From cozy single rooms to the most opulent suites, the hotel provides total comfort and satisfaction in a downtown setting. Luxurious accommodations, coupled with impeccable Fairmont service, offers an unrivaled Ottawa experience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 546

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Fairmont Château Laurier

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,896 reviews

TripAdvisor Rating 4.0/5

4,185 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Relaxing experience.

Customer review rating 5.0/5

Murray G. Solo - 24/11/2021 Confirmed reviews ALL

The room was ready before my arrival, and very comfortable as always. Room service and restaurants are excellent.

Disappointing experience

Customer review rating 2.0/5

Ivan M. Couples - 24/11/2021 Confirmed reviews ALL

Hello, My wife and I came to celebrate our 10 year anniversary at the chateau, which is where we were married in 2011. We booked the nicest room available on that night and were excited for a luxurious stay. When we checked in, we notified the receptionist of the anniversary and we’re offer an upgraded room for an extra 120. This seemed like a pathetic up sell moment and left a bad taste. Moreover, no really attempt to make it special was done by the hotel. That is fine but when we compare to our stay at the Four Seasons and other high level hotels, this lack of detail is disappointing. The worst part of the experience was related to parking. I had to park in a public parking space off site and walk to and from the hotel. When staying at a 4/5 star hotel this is absolutely ridiculous. We are not paying 500 a night to park our car. We expect valet service and have no problem paying for it. It made is feel like we were staying at best western. That point is enough to make us avoid fairmont and had we had the chance to cancel our stay and go to the Westin, we would have. I am not sure we will be customers again when there are plenty of high end competitors.

Customer review rating 3.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

We had a unexpected arrival…the washroom in our room had not been cleaned and someone had been sick in the toilet. This was an immediate disappointment. On the positive side, the staff was amazing.

Well located

Customer review rating 3.5/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Great location, amazing friendly staff, beautiful first impression(hotel lobby) however room was lacking, definitely needs updating, felt dirty (though it was not)...The room definitely did not match the beauty of the lobby...disappointing.

nice room, clean. good facilities, pool, gym, restaurants

Customer review rating 5.0/5

Ivor T. Couples - 24/11/2021 Confirmed reviews ALL

We had a very nice time, enjoyed the food and pool. Great to be close to major attractions. A very helpful and pleasant staff.

Customer review rating 4.0/5

Nadia M. Families - 24/11/2021 Confirmed reviews ALL

Overall a wonderful experience, however the inability to park at the hotel was an inconvenience. We had to park at the National Arts Center which was a good 10 minute walk, with luggage.

maybe 3 stars… lacked pizazz and attention to detail

Customer review rating 2.0/5

Adam Friends - 24/11/2021 Confirmed reviews ALL

I was very much looking forward to another stay at the Fairmont Château Laurier. I called ahead of arriving at 10:30am to let the desk know I would like an early check in and was told they would try but could not guarantee check in sooner than 4pm—understandable. I had reserved a room with a view, so after waiting 5 more hours I was understandably frustrated when my room still wasn’t ready at 4pm. At this point, I just wanted a room to sleep as I would be leaving the following morning at 6am. I was given a room overlooking the interior roof complete with peeling wallpaper in the bath. My original room never became available and my rate was nominally adjusted. The doorman, bellhop, and concierge posts were not always attended and seemed understaffed. I understand we’re collectively recovering from a pandemic and workforce challenges, however, my stay was less than 4-star and certainly lacked the spirit and attention to detail of other stays at this hotel, Fairmont Lake Louise, and Fairmont Banff Hot Springs. Hope this candid feedback helps the property improve.

Meh

Customer review rating 2.5/5

Nope, N. T. D. B. B. Couples - 24/11/2021 Confirmed reviews ALL

We got shafted with the room we booked and got put in a room with a stupid double bed they said it was a queen. It was my wife’s birthday they offered us a complimentary champagne and stupid cake. I even followed up with headquarters for them to fix it before we arrived, which they didn’t. I didn’t wanna make a fuss about it. I followed up with an email and I got a snotty response. I followed up with another one and I got $116 back. Still think the state wasn’t worth it. I’ll stay at the Lord Elgin or the Westin next time. I felt like it was a train station. True story, I’m not holding anything back. Your room service menu should be in the room. They should be complementary water. It’s a “luxury” hotel, missing luxury for people. You’re riding on the coattails of history. You have a good location, but not sure how many repeat customers you have. I for real didn’t feel like a guest. I won’t be coming back. We stayed at Westin A month before, great view, felt like a guest. Oh, and when we arrived there was no space in valet. We parked in a basement crappy parking garage across the street. Didn’t feel safe at all.

Good quick stay

Customer review rating 5.0/5

Pierre-olivier P. Business - 24/11/2021 Confirmed reviews ALL

I was in Ottawa for a quick business trip. The hotel is well located ad the staff was A1.

Customer review rating 4.0/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Great service at both restaurants. Dark room

very good stay

Customer review rating 4.0/5

Malcolm F. Business - 24/11/2021 Confirmed reviews ALL

positive

Disappointing this trip.

Customer review rating 1.5/5

Anonymous Friends - 24/11/2021 Confirmed reviews ALL

The grand old Chateau Laurier did not live up to our previous visits over the past four decades. Our room was small and dated, and the hotel felt generally down in the tooth - more so than just pandemic related. Pleasant staff.

Perfect location

Customer review rating 5.0/5

Laurel Couples - 24/11/2021 Confirmed reviews ALL

We visited Ottawa to attend the Remembrance Day Ceremony. What a perfect location! The staff were so caring and accommodating. Our room was a good size and the bed was extremely comfortable! The bathroom was unreasonably small for such a wonderful room though.

Well located but in need of refreshing!

Customer review rating 3.0/5

Alan &. M. G. Families - 24/11/2021 Confirmed reviews ALL

Our room was very small although it had a nice view. We enjoyed the coffee maker but there was no water, had to ask for it. The bathroom was minuscule, not as nice as we expected. We could hear the people in the room next to ours at 2 In the morning. The closet smelled very musty, like old shoes. Considering we had 3 rooms for 2 nights, it was not a great experience. We are members of Marriott’s Chairman’s club and stay at very nice hotels (the 4 Seasons, the Ritz, JW Marriott, the Edition and unfortunately, this Fairmont is not in that category. The hotel public/common areas were very nice and we enjoyed our brunch on Saturday morning. The staff was great, went out of their way to accommodate us. That being said, we doubt we will stay here again until the hotel is renovated.

Nice location

Customer review rating 3.5/5

Richard Families - 23/11/2021 Confirmed reviews ALL

The best location plus a historical building with lots of stories, stuff are nice and welcome. The only reason disappoints me is the shower tower has a whole on it, which I think should not happen in a five stars hotel

met all expectations

Customer review rating 4.5/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

the Concierge service was excellent as was the housekeeping contact. Breakfast outstanding . Bell hop serve good. Will return !

Nice Place

Customer review rating 4.5/5

George Couples - 23/11/2021 Confirmed reviews ALL

Great sleep ! Nice and quiet . Good Takeout food .

Well located

Customer review rating 3.0/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

My husband and I enjoyed the features of the room. Although, we would have liked to enjoy the restaurant. I hope this COVID-19 ends up soon...

appalling parking facilities and noisy 1st floor street room

Customer review rating 2.0/5

Anne F. Solo - 23/11/2021 Confirmed reviews ALL

appalling parking facilities (had to walk 10 min with 2 luggage) and noisy 1st floor street room; so noisy that I had to change to a 5th floor inner yard room

COVID protocols could be better

Customer review rating 3.5/5

Megan Solo - 23/11/2021 Confirmed reviews ALL

You have an employee working at the front desk who wears one of those clear plastic mouth shields instead of a mask. Interacting with him during my stay made me feel unsafe.

Our most recent 20 reviews

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