Fairmont Château Laurier

Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.1/5 2,929 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

ALLSAFE approved hotel

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Rooms and suites offer spacious living with HDTV, high-speed internet and special touches, such as Le Labo bathroom amenities and plush robes. From cozy single rooms to the most opulent suites, the hotel provides total comfort and satisfaction in a downtown setting. Luxurious accommodations, coupled with impeccable Fairmont service, offers an unrivaled Ottawa experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,929 reviews

TripAdvisor Rating  4.0/5  4,330 reviews

No Fridge and no answer

TripAdvisor rating 2.0/5

88jakubl Families - TripAdvisor review

Everything was perfect but one thing really ruined it. There is only an minibar in the rooms. It is so full, that you can't fit anything else inside. So if you want to put medicine, baby food or anything inside, prepare yourself to be charged daily for all the items you touch inside (you pay for the item you lift - its their policy), even if you just want to use it for something else. I wrote to the hotel that we are sure we did not have anything from the minibar, we just used the minibar for something else and got no answer at all.

Great Experience

Customer review rating 5.0/5

Tom F. Couples - Confirmed reviews ALL

A one night stay in a gorgeous room. Loved the room and decor. Restaurant prices were outrageous though.

Unparalleled Hospitality

Customer review rating 5.0/5

David D. Business - Confirmed reviews ALL

I have taken many international trips, but I have never seen a hotel with this level of hospitality. The staff represents the gold standard for customer service.

Great location!

Customer review rating 3.5/5

Ashley Friends - Confirmed reviews ALL

It was our first time in Ottawa and we were celebrating a special milestone over the weekend. The service at the hotel was subpar. Nothing extraordinary. I wish the booking told me that our room wouldn’t have a view. It wasn’t very clear, so we were disappointed there wasn’t a lot of natural light inside. No complimentary water or a note card welcoming us - when we stay somewhere was luxurious as FCL, I really do expect these small little touches. No price list readily available for the mini bar. I had to request it over the phone and it took a very long time for them to text it to us. Another piece of feedback is… for concierge to inform us that there is a 30-35 minute wait for valet parking. We checked out on Sunday and waited 35 minutes for the vehicle to be brought back. Again not a big ordeal but getting that piece of information at check in would’ve helped us plan our morning better. Lastly, I’m a little concerned with the overall safety of the hotel. The back side of the hotel has an entry and you don’t need a card to use the elevators. Anyone can come on and go to a floor.

Not i. by this hotel,

Customer review rating 3.0/5

Not I. Business - Confirmed reviews ALL

Good location (4.5 star) , nice historical site, however, rooms are dated (3 star), mattresses old, and bathtub was not in good condition (2 star at best). Only a handful of staff provided prompt and polite customer service. Most of them was sluggish and uninterested. I had to go through two check in processes (show credit card and drivers' license). The first check in was fine and quick. The second was ridiculously slow. The agent clearly unhappy to be behind the counter and it was very clear. Food is decent but unfairly overpriced. The flourless chocolate at Zoe's was excellent. Recommend you pass on everything else.

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Other web-users rate our hotel

  • 943 reviews 7.6/10 Location
  • 1,512 reviews 5.8/10 Room
  • 1,527 reviews 7.4/10 Service
  • 129 reviews 4/10 WiFi
  • 595 reviews 4.7/10 Comfort
  • 407 reviews 4.4/10 Cleanliness
  • 406 reviews 3.6/10 Value
  • 141 reviews 5.3/10 Breakfast

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