Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 5,818 reviews

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Fairmont Château Laurier - Image 1
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1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,818 reviews

TripAdvisor Rating  4.1/5  4,803 reviews

An Exquisite Hotel. Close to Byward Market & Rideau Mall.

TripAdvisor rating 4.0/5

TheEdgeNYC TripAdvisor review

During a recent visit to Ottawa, we stayed at the Fairmont Chateau Laurier. Our stay was great. The hotel is what you expect in a Fairmont. Convenient to the Byward Market area and of course, the Rideau Canal. The staff is friendly. The service is great. The rooms are big and comfortable.

Lovely pool, convenient location, unique rooms, but overall disappointing

TripAdvisor rating 3.0/5

Angela H TripAdvisor review

The location is central to parliament, the National Arts Centre, the canal, Byward Market, the Rideau/Rogers Centres. We were there for business meeting and the food served at the meetings was fresh and tasty. While the housekeeping and food staff were responsive, the wonderful customer service that was a hallmark of Fairmont hotels has diminished. I found a quarter and a bottle cap on the floor in my room. The individual who checked me in left me in a pre-assigned room in the east wing on the street despite my letting him know I had issues with noise. Good thing I travel with a sleep mask as the blinds did not block out the light from a street lamp just outside the room. I asked at the front desk if the issue with the blind could be addressed. It was not, and there was no follow up then or since despite mentioning it again at checkout with a request to be contacted by email. My room, despite the blind, was attractive and comfortable but the desk chair was cracked. I appreciate the Fairmont touch of a proper kettle in the room, with quality tea. There is also a coffee maker that apparently makes good coffee. The fitness centre is crowded with plenty of equipment, but strangely is carpeted and that needs to be replaced. The pool is 18M and a pleasant temperature for lane swim. In general, the hotel is in need of a refresh. Based on the room rate versus some of the competition I would not choose to stay here.

Customer review rating 5.0/5

Ted S. Couples - Confirmed reviews ALL

We are frequent visitors to the Chateau Laurier and each time we stay, it is like the first. The staff, mainly David Struthers are the main reason for our return. The rooms on the gold floors are meticulously clean and wonderfully appointed.

Dear Guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location, comfortable accommodations, and dedicated staff, particularly David, continue to make your visits memorable. We look forward to welcoming you back to Fairmont Château Laurier. Best regards, Fairmont Château Laurier

Customer review rating 2.5/5

Christopher T. Friends - Confirmed reviews ALL

The room they gave me (basic double bed) in a corner off the main hallway which was was the size of a closet, no accessible plugs for my CPAP, barely room to walk around the bed. I am surprised the Fairmont would even keep this as a bookable room. Time to covert it to a broom closet. After complaining they moved me to a regular sized hotel room

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your initial room did not meet your expectations and that your check-in experience was not satisfactory. While we strive to provide comfortable accommodations, I understand that the room size and amenities did not align with your needs. I appreciate your patience during the room change process, and your comments will be taken into consideration as we continuously work to improve our guests' experiences. Thank you once again for your feedback. Best regards, Fairmont Château Laurier

Customer review rating 4.5/5

Gerald E. Couples - Confirmed reviews ALL

It is a character hotel, and we loved the more traditional decor, including our room. But it did seem a little short on the details that would have been in the original hotel. Eg the second floor you access from the elegant stair. And the furnishings in the lobby

Dear Guest Thank you for your kind words regarding your recent stay at Fairmont Château Laurier. We are delighted to hear that you enjoyed the character of our hotel and the traditional decor of your room. We appreciate your feedback regarding the details and furnishings, as we continuously strive to enhance our guests' experiences. Your insights are invaluable to us as we maintain our heritage while providing modern comforts. Best regards, Fairmont Château Laurier

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Other web-users rate our hotel

  • 1,997 reviews 8.3/10 Location
  • 3,303 reviews 5.9/10 Room
  • 3,363 reviews 8/10 Service
  • 77 reviews 4.3/10 WiFi
  • 1,338 reviews 7.2/10 Vibe
  • 1,251 reviews 5/10 Comfort
  • 1,247 reviews 7/10 Amenities
  • 878 reviews 5.1/10 Cleanliness

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