Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.4/5 5,755 reviews

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Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  5,755 reviews

TripAdvisor Rating  4.1/5  4,796 reviews

Customer review rating 4.5/5

Nicole C. Business - Confirmed reviews ALL

This was our first time staying at the Fairmont Château Laurier and it did not disappoint! The rooms were spacious and comfortable, the staff were very accommodating, and the hotel lobby was beautifully decorated for Christmas. We stayed on the 4th floor with the private lounge, and being able to have such close access to breakfast, dinner, the honour bar, and late-night snacks was absolutely worth the stay! The only reason I gave it a 9/10 instead of 10/10 is because the wifi was atrocious, making it difficult to work between business meetings (I had to hotspot my phone). Otherwise, it was a near-perfect stay!

Dear Guest Thank you for taking the time to share your experience at Fairmont Château Laurier. We are delighted to hear that you enjoyed our fantastic location, spacious accommodations, and beautifully decorated lobby during the festive season. It is wonderful to know that our staff provided the level of service you expected, and that the convenience of the private lounge enhanced your stay. We appreciate your feedback regarding the Wi-Fi connectivity. We understand how important reliable internet access is for our guests, especially during business trips. Your comments will be taken into consideration as we continue to enhance our services. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Fairmont Château Laurier

Customer review rating 5.0/5

Kathleen D. Business - Confirmed reviews ALL

This was my first time staying at this hotel, and from the moment I arrived, I felt genuinely welcomed. The staff went above and beyond to make a wonderful first impression, taking the time to explain the hotel’s philosophy and thoughtfully guiding me on how to create a truly beautiful and memorable experience during my stay in Ottawa. Their warmth, professionalism, and attention to detail immediately set the tone for an exceptional visit.

Dear Guest Thank you for your kind words regarding your recent stay at Fairmont Château Laurier. We are delighted to hear that our staff made you feel welcomed and that their dedication to providing a memorable experience resonated with you. It is our mission to ensure that each guest feels valued and cared for, and your feedback reinforces our commitment to excellence. We look forward to welcoming you back for another exceptional visit in the future. Best regards, Fairmont Château Laurier

Customer review rating 3.5/5

Mickey B. Families - Confirmed reviews ALL

Wait staffs in Zoe’s was superb. The bed was fantastic. Having to ask for bottled water was unacceptable. Paying $160.00 plus for very poor parking valet service was not up to the standard we expected.

Customer review rating 5.0/5

Kong F. Y. Business - Confirmed reviews ALL

A truly pleasant stay. Special thanks to Laurence Schaller, Director of Government & Diplomatic Sales, for her kind handling and arrangements.

Dear Guest Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and found your experience enjoyable. Your recognition of Laurence Schaller's efforts will surely be shared with her. Goodbye and best wishes, Fairmont Château Laurier

Customer review rating 5.0/5

Marilyn C. Families - Confirmed reviews ALL

Fantastic! Everyone was most welcoming and anxious to help.

Dear Guest Thank you for your kind words regarding our front desk and staff. We are delighted to hear that you felt welcomed and well taken care of during your stay. It is our pleasure to provide excellent service to our guests. Best regards, Fairmont Château Laurier

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Other web-users rate our hotel

  • 1,938 reviews 8.4/10 Location
  • 3,224 reviews 5.8/10 Room
  • 3,273 reviews 7.9/10 Service
  • 70 reviews 4.8/10 WiFi
  • 1,310 reviews 7.3/10 Vibe
  • 1,228 reviews 4.8/10 Comfort
  • 1,224 reviews 7/10 Amenities
  • 849 reviews 4.8/10 Cleanliness

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