Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 5,884 reviews

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Fairmont Château Laurier - Image 1
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1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,884 reviews

Customer review rating 5.0/5

Temo V. Friends - Confirmed reviews ALL

Amazing location, and the building feels grand from the moment you step inside. Between Fairmont Gold and Zoe’s, our stay felt almost movie-like. Every staff member we interacted with was kind and welcoming, with a special shoutout to Islam and Angela from Gold, and Nathan from Zoe’s.

Dear Guest Thank you for your kind words regarding your recent stay. We are delighted that you enjoyed our prime location and the grandeur of our hotel. Your compliments to our staff, particularly Islam, Angela, and Nathan, will surely be shared with them. We look forward to welcoming you back. Best regards, Fairmont Château Laurier

Customer review rating 4.5/5

Brandon P. Business - Confirmed reviews ALL

Had a great experience at the hotel. Everything from Zoe's bar to housekeeping was absolutely top tier. Perfect location as well. The only issue I have has more to do with the chain than the hotel. I can somewhat understand no points being given for stays booked through a third party provider (in this case Aeroplan), but it would seem to be counterproductive to encouraging further stays not to recognize nights either.

Dear Guest Thank you for your feedback regarding your recent experience at Fairmont Château Laurier. We are delighted to hear that you enjoyed our facilities, including Zoe's bar, and appreciated the exceptional service provided by our housekeeping team. We understand your concerns about loyalty points and recognize how important they are to our guests. Please know that our policies regarding third-party bookings are designed with a broader strategy in mind. We appreciate your understanding and hope to welcome you back for another memorable stay. Best regards, Fairmont Château Laurier

Customer review rating 1.0/5

Kristy B. Families - Confirmed reviews ALL

One night stay at Fairmont Chateau Laurier. Four rooms with family. Sub standard on all accounts from parking to check in and out, wifi, and service. Really disappointed.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. It is disappointing to learn that your experience did not meet the standards we strive to uphold, particularly concerning the aspects of check-in, service, and amenities. Your comments are important to us as we aim to enhance our guest experience. Goodbye, Fairmont Château Laurier

Customer review rating 4.0/5

Martin G. Business - Confirmed reviews ALL

Room was excellent and check in good.

Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Château Laurier. We are thrilled to hear that you found our location convenient and enjoyed the cleanliness and quality of your room, as well as a smooth check-in experience. Best regards, Fairmont Château Laurier

Customer review rating 2.5/5

Matt R. Couples - Confirmed reviews ALL

We recently stayed at the Fairmont Château Laurier in Ottawa and had mixed feelings about our experience. There’s no denying the hotel is absolutely beautiful. The historic architecture, grand lobby, and overall atmosphere really do make it feel special. You can feel the history the moment you walk in, and the location in the heart of Ottawa is hard to beat. That said, the experience didn’t fully match the price point or reputation. We understand that with a historic property, room sizes may be smaller — and ours certainly was. We were prepared for “historic charm,” but some aspects felt more worn than charming. In particular, the bathroom wallpaper was peeling, and parts of the walls were visibly in disrepair. For a hotel in this price category, those details stood out and felt inconsistent with the luxury branding and expectations. We also ordered room service, which was genuinely delicious — however, the cost felt excessive even by luxury hotel standards. Combined with the condition of parts of the room, it made the overall value feel out of balance. The Château Laurier is undeniably iconic and beautiful, but at this price point, guests reasonably expect a higher level of upkeep and attention to detail. With some improvements to room maintenance, the experience would better align with its reputation.

Dear Guest Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont Château Laurier. We are pleased to read that you appreciated our stunning architecture and the historical atmosphere of our property, as well as the quality of the room service you experienced. We sincerely regret to learn that certain elements of your accommodation did not meet your expectations. Your feedback regarding the condition of the bathroom and room maintenance has been noted and will be shared with our team for review. We strive to uphold high standards, and it is disheartening to hear that we fell short during your visit. We appreciate your insights on the value perception related to our room service pricing. We continuously evaluate our offerings to ensure they reflect the luxury experience we aim to provide. We value your comments and hope to have the opportunity to welcome you back in the future for an experience that aligns more closely with your expectations. Sincerely, Fairmont Château Laurier

Other web-users rate our hotel

  • 2,033 reviews 8.3/10 Location
  • 3,379 reviews 5.9/10 Room
  • 3,437 reviews 7.9/10 Service
  • 82 reviews 3.6/10 WiFi
  • 1,364 reviews 7.4/10 Vibe
  • 1,276 reviews 4.9/10 Comfort
  • 1,261 reviews 7.1/10 Amenities
  • 900 reviews 5.1/10 Cleanliness

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