Fairmont Château Laurier

Everything was perfect but one thing really ruined it. There is only an minibar in the rooms. It is so full, that you can't fit anything else inside. So if you want to put medicine, baby food or anything inside, prepare yourself to be charged daily for all the items you touch inside (you pay for the item you lift - its their policy), even if you just want to use it for something else. I wrote to the hotel that we are sure we did not have anything from the minibar, we just used the minibar for something else and got no answer at all.

A one night stay in a gorgeous room. Loved the room and decor. Restaurant prices were outrageous though.

I have taken many international trips, but I have never seen a hotel with this level of hospitality. The staff represents the gold standard for customer service.

It was our first time in Ottawa and we were celebrating a special milestone over the weekend. The service at the hotel was subpar. Nothing extraordinary. I wish the booking told me that our room wouldn’t have a view. It wasn’t very clear, so we were disappointed there wasn’t a lot of natural light inside. No complimentary water or a note card welcoming us - when we stay somewhere was luxurious as FCL, I really do expect these small little touches. No price list readily available for the mini bar. I had to request it over the phone and it took a very long time for them to text it to us. Another piece of feedback is… for concierge to inform us that there is a 30-35 minute wait for valet parking. We checked out on Sunday and waited 35 minutes for the vehicle to be brought back. Again not a big ordeal but getting that piece of information at check in would’ve helped us plan our morning better. Lastly, I’m a little concerned with the overall safety of the hotel. The back side of the hotel has an entry and you don’t need a card to use the elevators. Anyone can come on and go to a floor.

Good location (4.5 star) , nice historical site, however, rooms are dated (3 star), mattresses old, and bathtub was not in good condition (2 star at best). Only a handful of staff provided prompt and polite customer service. Most of them was sluggish and uninterested. I had to go through two check in processes (show credit card and drivers' license). The first check in was fine and quick. The second was ridiculously slow. The agent clearly unhappy to be behind the counter and it was very clear. Food is decent but unfairly overpriced. The flourless chocolate at Zoe's was excellent. Recommend you pass on everything else.