Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.4/5 5,742 reviews

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Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
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1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  5,742 reviews

TripAdvisor Rating  4.1/5  4,796 reviews

Fairmont Château Laurier. Not cheap, but worth it!

TripAdvisor rating 5.0/5

ivorp471 TripAdvisor review

My wife and I stayed at the famous Fairmont Château Laurier this past week-end. Here is a quick review. Beautiful, classic hotel in the heart of Ottawa. Great lobby with the CN Rail Castle Express, a model train display by CN Rail. Beautiful decor, with many paintings and classic, antique furniture. Very clean. We didn't eat there, but have no doubt the food would have been excellent. Great bar (Zoey's). Great location, walking distance from Parliament Hill. We stayed in a room with a comfortable King-sized bed ($400 Cdn), no complaints. Clean, modern bathroom, but no tooth paste (bring your own). Not cheap, especially if you drink the beverages in the mini-fridge (bring your own) but it's really worth staying there at least once in your life.

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Customer review rating 4.0/5

Karen S. Couples - Confirmed reviews ALL

What a charming hotel. We really enjoyed our stay. We found the hotel to be a bit on the cold side though. We enjoyed Zoe's restaurant although the service was little slow. We appreciated getting a table although the restaurant was quite busy. We expected there to be more bars and restaurants to choose from within the hotel. It was good we were able to eat on site though. Staff were friendly and welcoming, in particular the waitress at lunch on Wednesday (Black, with long dark/blond hair). Nothing was too much trouble. Really enjoyed the room but would have liked a fridge for my own salad and vegetable juice to keep them cool. Lovely slippers and robes. View from our room was lovely - towards the museum of art.

Dear Guest, Thank you for taking the time to share your experience at Fairmont Château Laurier. We are delighted to hear that you found our hotel charming and enjoyed your stay overall. Your kind words regarding our staff, particularly the attentive service you received at Zoe's restaurant, are greatly appreciated. We acknowledge your feedback regarding the temperature in the hotel and the wait time for service in the restaurant. Please be assured that we continually strive to enhance our guests' experiences. Regarding dining options, we appreciate your input and will take it into consideration as we evaluate our offerings. We are pleased that you enjoyed your room and the lovely view it provided. Unfortunately, we do not have fridges in every room, but we hope you found our amenities satisfactory during your visit. Thank you once again for your valuable comments, and we look forward to welcoming you back in the future. Best regards, Fairmont Château Laurier

Customer review rating 4.5/5

Tonya C. Business - Confirmed reviews ALL

As a business traveller, I appreciate the service mindset and beautiful decor. The room was clean, the perfect temperature for sleeping, and had the amenities I needed for ease of stay.

Dear Guest Thank you for your kind words regarding the decor and service at Fairmont Château Laurier. It is gratifying to know that you found your room comfortable and well-equipped for your business needs. We look forward to welcoming you back on your next visit. Best regards, Fairmont Château Laurier

Customer review rating 5.0/5

Michel S. Couples - Confirmed reviews ALL

Thank you this is a very charming hotel. One of our favourite Fairmont. lovely staff.

Customer review rating 2.0/5

Graeme A. Couples - Confirmed reviews ALL

Good Day, My wife and I recently checked in to the Fairmont last Friday. It took 49 minutes to get into the entrance for valet parking. When we finally checked onto the Gold floor, 30 more minutes to get luggage. Once changed and ready to meet guests we invited to the hotel for drinks/dinner to our dismay no seating was available at any hotel venue. To our embarrassment we redressed for the weather and had to set out to find other arrangements. The following morning at the Gold desk we again tried to make a reservation at Zoe's to no avail. We cancelled the Saturday night and checked into a Marriott/Bonvoy. The Chateau Laurier had absolutely nothing to offer but an overcrowded Lobby and a very unimaginative display of corporately sponsored Christmas Trees that all look the same. Not to mention your attempt at the 1912 Bar with its faux brick fireplace with pieces missing and brick wall paper in the hall. Try to make some effort. I have been with Fairmont for many years and have stayed at the Chateau Frontenac, Jasper Park Lodge and others on multiple occasions. On what started out to by a romantic getaway quickly turned into a most disappointing experience. Graeme A.

Dear Guest Thank you for sharing your feedback regarding your recent stay at Fairmont Château Laurier. I sincerely regret to hear that your experience did not meet your expectations, particularly regarding the valet service and the challenges you faced with dining reservations. It is disappointing to learn that you encountered delays in both valet parking and luggage delivery. We aim to provide efficient service in these areas, and your comments indicate that we fell short during your visit. Additionally, I understand the frustration of not having seating available at our venues, especially when hosting guests. We strive to accommodate all our guests, and I regret that we could not fulfill that during your stay. Your feedback about the ambiance and decor has been duly noted, and I appreciate your loyalty to the Fairmont brand. We value your input as it helps us improve our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Château Laurier

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Other web-users rate our hotel

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  • 849 reviews 4.8/10 Cleanliness

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