Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. 5 stars

Customer review rating (ALL Rating) 4.5/5 867 reviews

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Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 1
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Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

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Hotel location

Le Medina Essaouira Thalassa Sea&Spa MGallery Coll.

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  867 reviews

TripAdvisor Rating  4.3/5  2,868 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Anne-marie B. Families - Confirmed reviews ALL

- Ongoing construction with significant limitations to the building (no escalator, ongoing noise etc.) - Indoor pool closed down permanently without any hint on the website (this was one reason we first came to this hotel) - Gym equipment from the 1980s (broken, not available or even so damaged that it poses a risk on safety of visitors) - It constantly rained into our room through the wall/closed window leading to significant water pools (and mould) in the rooms - Windows don't close properly so the sound from the storm made it impossible to sleep at night (constant hauling several nights in a row, curtains were shaking despite all windows being closed) - Extremely unfriendly service, especially on the manager level (e.g. lead receptionist, lead spa manager) --> makes guest feel like their presence is disturbing them, partially rude (e.g. rooms were not ready at 15:00 checkin, we were offered one hour later without an excuse, politeness etc.) - Given all the above, extremely overpriced to the extent of a sheer rip-off - very bad price-value ratio...

Dear Anne-Marie B., Thank you for taking the time to share your concerns regarding your recent stay. We sincerely apologize for the inconveniences you experienced, particularly with the ongoing renovations and the condition of our facilities. Your feedback regarding the service and room conditions is noted with great seriousness, and we will address these matters internally. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future. BOUBRIK Loubna Room Division Manager Hôtel MGallery Le Médina Essaouira Avenue Mohamed V 44 000 Essaouira – Maroc Tel : +212 524 47 90 09 Mobile +212 6 56 51 50 23 lo… https://all.accor.com/hotel/2967/index.fr.shtml mgallery.com – all.accor.com - instagram.com/mgalleryhotels

Customer review rating 2.0/5

Deborah M. Families - Confirmed reviews ALL

Staff is very helpful and does their best for guests but the property is very tired and not well maintained.

Dear Deborah M., Thank you for your feedback. We appreciate your acknowledgment of our staff's efforts and will consider your comments regarding property maintenance as we continually strive to enhance our guest experience. BOUBRIK Loubna Room Division Manager Hôtel MGallery Le Médina Essaouira Avenue Mohamed V 44 000 Essaouira – Maroc Tel : +212 524 47 90 09 Mobile +212 6 56 51 50 23 lo… https://all.accor.com/hotel/2967/index.fr.shtml mgallery.com – all.accor.com - instagram.com/mgalleryhotels

Charging to room

TripAdvisor rating 4.0/5

Graham J TripAdvisor review

What kind of five star hotel doesn't let you charge your bar bill to your room? Had to pay for bar and restaurant drinks (separately) in cash. Very inconvenient!

Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced regarding the payment process at our bar and restaurant. We fully understand that, in a five-star hotel, the ability to charge expenses directly to the room is an important expectation, and we apologize that this was not possible during your stay. Please be assured that your comment has been taken very seriously and shared with our management team, as guest comfort and convenience are a top priority for us. Your feedback helps us identify areas where we need to improve, and we truly appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you again in the future and provide you with a smoother and more satisfying experience. Direction,

Amazing location wonderful hotel

TripAdvisor rating 5.0/5

jackieo925 TripAdvisor review

Well firstly I don’t think all the negative views are warranted - the hotel is lovely not as bad as some people say ! The only thing that let this hotel down for us was that the indoor pool was being upgraded - such a pity they don’t do that in summer when hot and have outdoor pool as we were here in December and weather not great so we booked hotel based on having an indoor pool for a swim each day so that was the biggest disappointment Location - superb right on the beach front and if have a sea view room spectacular views which made the trip as lovely balcony to sit on watch the sun rise/ set It’s a bit all over the place as layout has changed due to renovations but these do not impact guests in any way and are welcome as the room we had was lovely but dated and would welcome a touch up and on the last day a big storm came and we woke up to a flooded room from the balcony over to carpet under the bed - thankfully we had packed and moved bags closer to the door or it would have been a disaster ! The M beach bar was lovely and Ahmed was a gentleman and always so friendly - lovely setting for having a drink / coffee / lunch and sunbeds also where towels were provided Cleaning - place was spotless and the ladies were so friendly but often missing items - day 1 no towels / day 1&2 no water left in room day 3 emptied tissue box to replace and never replaced day 4 took 1 towel and never replaced - small simple stuff The bed was one of the most comfortable we stayed in on trip - big spacious/ comfortable - amazing Breakfast - lots of pastries / breads meats / cheese and all freshly baked tasty can also order eggs - omelette / scrambled etc WiFi - hit and miss - I had an Accor account so I seemed to have better wifi than my husband which was strange - worked ok in room but not great didn’t work if sat on balcony and was perfect down on beach ! This hotel is in a wonderful location lovely staff and would recommend if you are looking for a hotel and not a riad as from what I could see walking around not many others that looked inviting !

Dear Guest, Thank you very much for taking the time to share such a detailed and balanced review of your stay with us. We truly appreciate your kind words about our hotel, its wonderful beachfront location, the spectacular sea views, and the comfort of your room and bed. It is also a pleasure to read your positive feedback regarding our breakfast, cleanliness, and the friendliness of our team, especially Ahmed at the M Beach Bar, who will be delighted to receive your compliments. We sincerely regret the disappointment caused by the temporary closure of the indoor pool due to upgrades, particularly as this was an important factor in your choice of hotel. Your remarks regarding the timing of renovations, the room flooding during the storm, and the missing amenities have been carefully noted. Please accept our apologies for these inconveniences, which are not reflective of the standards we aim to deliver. Your feedback is extremely valuable and has been shared with the relevant departments to ensure improvements. We are pleased that, despite these points, you enjoyed your overall experience and would recommend our hotel. It would be a pleasure to welcome you back in the future and offer you an even more seamless and enjoyable stay. Direction,

Customer review rating 2.5/5

Jonathan O. Friends - Confirmed reviews ALL

New tooms are pleasant but over ,50% of the hotel to be refurbished with resulting noise and dust. Thalassotherapy suite permanently closed so hotel no longer deserves 'thalassa sea and spa' branding. Friendly staff try hard for their guests in a hotel that has lost its way

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Other web-users rate our hotel

  • 577 reviews 9.7/10 Location
  • 572 reviews 7.6/10 Room
  • 962 reviews 9/10 Service
  • 14 reviews 8.8/10 WiFi
  • 367 reviews 8.5/10 Breakfast
  • 333 reviews 6.7/10 Pool
  • 298 reviews 7.9/10 Comfort
  • 281 reviews 9/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.