Le Medina Essaouira Thalassa Sea & Spa MGallery 5 stars

Uncomplicated. Clean hotel, nice simple rooms.

We came for a short visit as a multi generational family and we were well looked after . We decided to stay for longer ( which is an indication in itself) and the hotel did their very best to accommodate us. The beachside facilities were good and the adjoining restaurant was excellent . We would not hesitate to recommend it to others .

The staff was very friendly and accommodating. Loved the property’s personality and would recommend.

We stayed at Hotel Le Medina for five days. The location is great, we had a balcony overlooking the sea, and the hotel is also very conveniently situated a five minute walk from the Medina, or old town. The staff were second to none, helpful, friendly and very professional at all times, every staff member shone, from the moment we arrived to the moment we left. The hotel indoor sea water swimming pool is wonderful and free to guests, even if you are not using the Thassala, in the evenings.

I had chance to experience various services at the hotel, I liked mainly the hospitality starting from the parking to the welcome at the reception desk; and very kind gesture was waiting for me at my room (as member of Accor Club). Special thanks to Karim, to the manager and the girls managing the SPA office.

Comfortable hotel with a superb location. Only regret was not booking a sea view room. Breakfast was plentiful and we requested espresso coffee. fresh juices and pancakes available to order and such a pleasure sitting by the pool in the sun.

Very nice located hotel ( sea front) and good atmosphere all along the stay. Very friendly and hlepfull staff, with a good point also for the breakfast offer.

We went away at Xmas for some winter warmth. We selected your hotel in Essaouira as we were assured it had a heated swimming pool, and quite simply it was cold, very few ventured in it more than once and everyone was complaining about the same issue. Reception said we could use the Spa as compensation but this is not what we wanted. The room was very cosy and the bed excellent, the whole place was nice. the food was awful, we had a club sandwich by the pool when we arrived and it was about the worst ive ever eaten, we did not venture further into your culinary offerings, went out instead.

The room was very nice and housekeeping staff very attentive. However check-in left a lot to be desired as a) we were given a welcome drink invite, then told what we wanted, we would have to pay for. This should really have been explained better before we ordered. b) I was asked if I would authorise a prepayment for money I might spend at the hotel, to which I agreed, without confirming an amount. In Ireland or the UK, this would normally be no more than €100. When I checked my bank account the following day, I discovered that almost €400 had been stopped from my account. When I discussed this with the receptionist, she reimbursed, but seemed very annoyed. Again, had this been discussed fully at check in, this misunderstanding would not have taken place. This left me with a bad feeling towards the hotel, however, we decided that on Christmas Day we would have lunch at the hotel, as surely the incident at reception was just an error. However, again we were extremely dissatisfied. We ordered two cocktails from the menu, but had to return them because they were not even close to what they should have been. My Bloody Mary was essentially tomato juice with a small splash of vodka - no celery, Worcestershire sauce or Tabasco. When I returned it, the waiter added a splash of vodka and handed it back to me. My husbands Margarita was just lemon and tequila...Before we ate, I requested the waiter to clean the table...he wiped it, but it was still dirty. Eventually we asked to change our drinks, which happened without fuss, I got a glass of wine, my husband a beer. The beer was fine, but the wine undrinkable. I left a full glass there - nobody checked to see why. We were a little disappointed with the Christmas Day lunch menu, in that there were only snacks available. The food was fine, but very basic and overpriced. Staff just seem to be very inexperienced when it comes to hospitality, which one does not expect from a hotel in this class. As before, the room was great and security staff generally lovely, but it would have been nice to feel a bit better looked after in both bar and restaurant. Equally, nobody ever asked us if everything was ok in all the time we were there, which is a bit odd. The outdoor pool was cold which was a disappointment, and the spa far too expensive given that prices downtown were about 50% cheaper. This hotel is in such an amazing location it is a real shame that services aren’t better. We loved Essouira and the location is fabulous, but felt very let down as guests at the hotel.

Wow, when you enter the hotel and see so many colorful chairs, sofas, pillows, artwork, your eyes don't know where to look. Lovely. Beautiful pool and outdoor lounge area. Very nice rooms, ours with a balcony overlooking the pool. Hotel located across the road from the ocean and close to the medina. Very nice buffet breakfast. Staff very friendly and helpful. Highly recommend this hotel.

Everyone at the hotel gave us such a warm welcome and could not have been more attentive. This made our stay so enjoyable with a young baby.

For two nights all services were more than excellent

it was a nice experience

We stayed here 4 days in late october 2019. The location was perfect. Beach across the road, medina a few minutes walk away. Mini-bank a short walk to the right along beachroad. The hotel has a private part of the beach across the road, with a restaurant. Good food, but quite expensive compared to places in the medina. We let the hotel arrange our camelriding. Got picked up at the hotel and were driven back afterwards. Same price as on the beach, highly recomended!

Another wonderful sojourn in this beautiful hôtel, our third visit. Being recognised, after a year, as soon as we arrived by both the door staff and the reception makes one feel a bit special from the outset. The experience continued with entry to our favourite room, 237, a feeling of coming home. The breakfast and dinner staff continued the welcome, almost a feeling of being family. If I had a complaint, it would be that the poolside sunbeds at the rear are almost inaccessible from the pool because the front beds and their tables severely restrict access, so much so that we often had to go "cross country" through the bushes to get to a bed and in reverse to get to the pool. Service from the poolside waiter was also severely restricted. I realise that the maximum amount of space is required for the sunbeds, but surely something could be done. Another niggle would be that the Arganier restaurant no longer offered an al a carte service, but we did enjoy the Moroccan themed buffet. We will return again, Inshallah.