Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.4/5 851 reviews

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Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 1
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Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

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Hotel location

Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  851 reviews

Customer review rating 3.5/5

Amine L. Business - Confirmed reviews ALL

I stayed at this hotel for two nights. The first night was acceptable room 137 the bed was comfortable, the room was clean, and everything was in order. However, the second night was disappointing, as I was moved to another room that was infested with insects. The pillow had an unpleasant odor, forcing me to avoid using it. Additionally, unlike the previous room, there was no welcome water provided. I have stayed at this hotel many times in the past, and while I appreciate the recent renovations, the quality of breakfast and the overall level of service have noticeably declined. The breakfast offering now feels significantly inferior to what was previously served.

Cher Mr Amine L., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Hôtel Le Médina Essaouira over the years. We are pleased to know that your first night met your expectations in terms of comfort and cleanliness. However, we are truly sorry to learn that your second room did not provide the same level of comfort and quality. Please accept our sincerest apologies regarding the issues you encountered with insects, the pillow condition, and the missing welcome amenities. This is certainly not the experience we wish to offer our valued guests. We also regret to hear that you noticed a decline in both the breakfast experience and the overall level of service compared to your previous stays. Your comments are extremely important to us and have been shared with the relevant teams so that immediate attention and improvements can be made. We genuinely value your trust and loyalty, and we hope to have the opportunity to welcome you again in the future and provide you with the high standards of service you previously appreciated with us. Direction,

Customer review rating 5.0/5

Alathea A. Couples - Confirmed reviews ALL

We come here most years for a short break. The hotel is very comfortable, the breakfast is excellent, staff are always helpful and friendly. Our room this time was in the recently renovated part of the hotel, and was attractively designed and pleasant to spend time in. I particularly appreciated the view over the garden and the birds (a pair of bulbuls, a brood of baby swallows) flying around the palm tree just in front of the balcony. One problem: the print on the complementary bottles of shampoo and shower gel is so small that they are very hard to tell apart. Could the labels be redesigned (not the hotel's issue, but the chain's) to make them easier to read? Getting out of the shower to get your spectacles so that you can read the writing isn't ideal.

Dear Guest, Thank you very much for your continued loyalty and for choosing to stay with us year after year. It is always a pleasure to welcome returning guests, and we are delighted to know that you once again enjoyed the comfort of the hotel, our breakfast, and the warm hospitality of our team. We are especially happy that you appreciated your recently renovated room and the peaceful garden view with the birds around the palm trees — moments like these truly reflect the relaxing atmosphere we hope to offer our guests. Thank you as well for your thoughtful and constructive comment regarding the shampoo and shower gel labels. We completely understand your point, and we agree that clearer labeling would greatly improve guest comfort and convenience. Your feedback is very valuable and will be shared with the concerned team and the brand for consideration. We look forward to welcoming you back again soon at Hôtel Le Médina Essaouira for another pleasant stay. Direction,

Customer review rating 0.5/5

Mirit C. Solo - Confirmed reviews ALL

I got room out of order 👎

Dear Ms Mirit C. We are truly sorry to learn that the room assigned to you did not meet your expectations and that this affected your experience with us. Please accept our sincere apologies for the inconvenience caused. Providing our guests with comfortable and well-maintained accommodations is one of our top priorities, and your comments have been shared with the concerned teams for immediate attention and improvement. We sincerely hope you will give us another opportunity to welcome you back and provide you with the quality experience that reflects the standards of Le Medina Essaouira MGallery. Kind regards, Direction

Customer review rating 5.0/5

Chien S. C. Solo - Confirmed reviews ALL

I had a very pleasant stay at Le Medina Essaouira MGallery. The welcome amenities were thoughtful and I especially enjoyed the herbal tea prepared during turndown service. The bed was also very comfortable, which made it easy to fully relax after traveling. A special thanks to Fatima at reception for her kindness and warm hospitality throughout the stay. One small suggestion: it would be helpful if the hotel could provide printed information or a QR code with facility opening hours and hotel services for guests to access more easily. Overall, a relaxing and memorable stay in Essaouira.

Dear M. Chien s. C. Thank you very much for sharing your wonderful feedback regarding your stay at Le Medina Essaouira MGallery. We are delighted to know that you enjoyed the warm hospitality of our team, the comfort of your room, and the thoughtful welcome amenities prepared for you. It is especially rewarding to hear that the herbal tea during turndown service and the comfort of the bed contributed to a relaxing and memorable experience in Essaouira. Your kind words about Fatima at reception mean a lot to us, and we will be very pleased to share your compliments with her. She will certainly be happy to know that her kindness and hospitality made your stay even more special. We also sincerely appreciate your valuable suggestion regarding easier access to hotel information and facility opening hours. Your feedback is very helpful, and we will certainly take it into consideration to further improve our guest experience. We truly hope to have the pleasure of welcoming you back again soon for another relaxing stay by the Atlantic coast. Warm regards, Direction

Customer review rating 4.5/5

Bou K. B. Families - Confirmed reviews ALL

Great .

Dear Ms. Bou k. B. Thank you very much for your wonderful feedback. We are delighted to know that you had a great stay at Le Medina Essaouira MGallery. Your satisfaction is the greatest reward for our team. We truly look forward to welcoming you back soon for another memorable experience in Essaouira. Warm regards, Direction

Other web-users rate our hotel

  • 533 reviews 9.7/10 Location
  • 556 reviews 7.8/10 Room
  • 880 reviews 9/10 Service
  • 18 reviews 7.6/10 WiFi
  • 340 reviews 8/10 Breakfast
  • 323 reviews 6.7/10 Pool
  • 296 reviews 8/10 Comfort
  • 262 reviews 8.9/10 Beach

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