Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.4/5 860 reviews

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Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  860 reviews

Customer review rating 5.0/5

Freya B. Friends - Confirmed reviews ALL

Dear Freya B., Thank you very much for taking the time to share such a wonderful review of your stay with us. We are truly delighted to read that our team made such a positive impression and contributed to creating a relaxing and memorable experience. Your kind words regarding their attentiveness, professionalism, and dedication mean a great deal to all of us. Providing genuine hospitality and ensuring our guests feel cared for is at the heart of everything we do. We are also pleased to know that you enjoyed the tranquility of the hotel, the cleanliness of our facilities, and that the ongoing construction work had little impact on your stay. Thank you as well for your constructive feedback regarding the breakfast service. We appreciate your observations concerning the availability of mugs, spoons, and milk during the later breakfast hours. Rest assured that your comments have been shared with the relevant team to help us further improve the guest experience. Your thoughtful closing words about our staff are especially touching, and we will make sure your appreciation is passed on to them. They work tirelessly to create exceptional experiences, and recognition like yours is incredibly rewarding. We sincerely hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay in the near future. Direction,

Customer review rating 3.0/5

Caroline W. Solo - Confirmed reviews ALL

Dear Mme. Caroline, Thank you for taking the time to share such a detailed review following your recent stay with us. We are delighted to learn that you enjoyed our newly renovated rooms and appreciated the comfort of the beds and pillows. It is also wonderful to know that the in-room amenities, such as the iron, ironing board, and weighing scales, contributed positively to your experience. Your kind words about Ayoub at reception will certainly be shared with him; he will be pleased to know that his helpfulness and language skills made a positive impression. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies regarding your breakfast experience. Your comments concerning the restaurant setup, service standards, and food selection have been noted and will be shared with the relevant department managers for review and improvement. We are equally sorry for the delay in receiving the bath mat and for the manner in which the situation was handled. This does not reflect the level of service we strive to provide, and your feedback will be addressed with our housekeeping team to ensure a more attentive and courteous response in the future. Regarding the pool area, we appreciate your observations about the accessibility of the new layout and the pool temperature. Guest comfort is extremely important to us, and your remarks will be taken into consideration as we continue evaluating our facilities. We also regret that your interaction with one of our porters did not meet your expectations. We value professional and welcoming service at all times, and your comments will be discussed with the team. While we are pleased that you loved the bedrooms, we are sorry that certain aspects of your stay left you feeling disappointed. We truly appreciate your constructive feedback, as it helps us identify opportunities for improvement and enhance the experience of all our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Direction,

Customer review rating 3.5/5

Jackie B. Couples - Confirmed reviews ALL

Dear M. Jackie Thank you for taking the time to share such detailed feedback following your second stay with us. First and foremost, we are delighted to read your kind comments about our team. Your recognition of our Housekeeping, Restaurant, Bar, and Reception staff means a great deal to us, and we will be pleased to share your compliments with them. We are also glad that you appreciated our newly renovated rooms and the efforts made to minimize any inconvenience from the ongoing refurbishment works. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the temporary unavailability of the Thalasso and Spa facilities and apologize for any confusion caused by the information displayed in our communications. Your comments regarding transparency and communication about the ongoing works and available facilities are well noted and will be shared with the relevant departments for review. We also appreciate your observations concerning the air conditioning, gym equipment, breakfast offering, and overall value for money. Guest feedback is essential in helping us improve, and your remarks will be carefully considered as we continue enhancing our services and facilities. Thank you once again for your loyalty and for giving us the opportunity to improve. We hope to have the pleasure of welcoming you back in the future and providing you with an experience that fully meets your expectations. Direction,

Customer review rating 3.5/5

Amine L. Business - Confirmed reviews ALL

Cher Mr Amine L., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Hôtel Le Médina Essaouira over the years. We are pleased to know that your first night met your expectations in terms of comfort and cleanliness. However, we are truly sorry to learn that your second room did not provide the same level of comfort and quality. Please accept our sincerest apologies regarding the issues you encountered with insects, the pillow condition, and the missing welcome amenities. This is certainly not the experience we wish to offer our valued guests. We also regret to hear that you noticed a decline in both the breakfast experience and the overall level of service compared to your previous stays. Your comments are extremely important to us and have been shared with the relevant teams so that immediate attention and improvements can be made. We genuinely value your trust and loyalty, and we hope to have the opportunity to welcome you again in the future and provide you with the high standards of service you previously appreciated with us. Direction,

Customer review rating 5.0/5

Alathea A. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your continued loyalty and for choosing to stay with us year after year. It is always a pleasure to welcome returning guests, and we are delighted to know that you once again enjoyed the comfort of the hotel, our breakfast, and the warm hospitality of our team. We are especially happy that you appreciated your recently renovated room and the peaceful garden view with the birds around the palm trees — moments like these truly reflect the relaxing atmosphere we hope to offer our guests. Thank you as well for your thoughtful and constructive comment regarding the shampoo and shower gel labels. We completely understand your point, and we agree that clearer labeling would greatly improve guest comfort and convenience. Your feedback is very valuable and will be shared with the concerned team and the brand for consideration. We look forward to welcoming you back again soon at Hôtel Le Médina Essaouira for another pleasant stay. Direction,

Other web-users rate our hotel

  • 523 reviews 9.7/10 Location
  • 554 reviews 7.8/10 Room
  • 880 reviews 8.8/10 Service
  • 17 reviews 8/10 WiFi
  • 336 reviews 7.9/10 Breakfast
  • 319 reviews 6.5/10 Pool
  • 299 reviews 8/10 Comfort
  • 252 reviews 8.9/10 Beach

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