Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.4/5 820 reviews

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Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 1
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Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  820 reviews

Customer review rating 2.0/5

Arnaud B. Families - Confirmed reviews ALL

Dear M Arnaud, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay was impacted by the renovation works and that the experience did not meet your expectations. We fully understand that noise and construction activity can be particularly disruptive during a holiday. We sincerely regret that, despite the information communicated regarding the ongoing renovation, you did not feel sufficiently informed prior to your arrival. We also take note of your comments regarding the service speed and availability of our teams, as well as your experience as an ALL Gold/Platinum member. We are sorry that you did not feel the recognition and attention you would normally expect from your membership status. Your decision to shorten your stay is particularly disappointing to us, and we sincerely apologize for the inconvenience and frustration caused. Please be assured that your feedback has been shared with the relevant teams so that the necessary improvements can be addressed. We hope to have the opportunity to welcome you again in the future and provide you with the peaceful and attentive experience you expected. Warm regards, La Direction,

Customer review rating 2.5/5

Abdellah B. H. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and, above all, for your loyalty as an **ALL Platinum** member. We are truly sorry that your stay did not fully reflect the level of recognition and hospitality you expected. After check with reception, we would, however, like to clarify that during your stay we were pleased to extend several Platinum benefits to you. For Room 235, we prepared a Platinum welcome gift along with our VIP amenities, offered a complimentary minibar, and granted a late check-out to provide you with greater comfort. In addition, we were pleased to accommodate the 7th guest free of chargeas a gesture of goodwill. Regarding the room upgrade, please note that upgrades are always subject to availability at the time of arrival. We sincerely regret that we were unable to provide the next room category during your stay. We are also sorry if there was any misunderstanding regarding the room occupancy information or the minibar policy. Your comments have been shared with our team to ensure that communication is clearer and that every ALL Platinum member feels genuinely recognized and valued throughout their stay. Your feedback is very important to us, and we hope to have the opportunity to welcome you back and provide you with the seamless and personalized experience you expect from MGallery and the ALL loyalty program. Direction,

Customer review rating 3.5/5

Susan C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely apologize that the ongoing renovation works had such a significant impact on your experience. We understand how the construction noise, dust, and the views overlooking the work areas could detract from the comfort and relaxation you were expecting, and we regret the inconvenience this caused. These renovations are part of an extensive project designed to enhance our facilities and provide an even better experience for our guests in the future. Throughout this period, we are making every effort to minimize disruption, although we recognize that this was not your experience. Your comments have been shared with our management team as they are invaluable in helping us improve the way we manage and communicate during this transition. We hope you will consider giving us another opportunity to welcome you back once the renovation project is complete, so that we can provide you with the peaceful and memorable stay you deserve. Direction,

Customer review rating 4.5/5

Laura T. Families - Confirmed reviews ALL

Dear Ms Laura, Thank you very much for your wonderful review and for sharing your experience at Le Médina Essaouira Sea & Spa. We are delighted to read that you enjoyed our prime location facing the beach, the comfort of our rooms, our scrumptious breakfast, and the warm hospitality of our team. Your kind words are a great source of motivation for all of us. We also sincerely appreciate your understanding regarding our ongoing renovation works. It is rewarding to know that they did not prevent you from enjoying your stay, especially our swimming pool area and the unique atmosphere of our hotel. We truly hope to have the pleasure of welcoming you back soon for another memorable stay in Essaouira. Direction,

Customer review rating 5.0/5

Laura A. W. Friends - Confirmed reviews ALL

Dear Ms Laura, Thank you for your wonderful review. We are delighted to hear that you chose our hotel for such a special birthday getaway and that you had a perfect stay. It is especially rewarding to know that our team made you feel welcome with their friendliness and hospitality. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your friend back for another memorable stay in the near future. Direction,

Other web-users rate our hotel

  • 500 reviews 9.6/10 Location
  • 527 reviews 8.1/10 Room
  • 844 reviews 8.6/10 Service
  • 18 reviews 7.3/10 WiFi
  • 311 reviews 8.1/10 Breakfast
  • 299 reviews 6.4/10 Pool
  • 291 reviews 7.9/10 Comfort
  • 245 reviews 9.2/10 Beach

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