Le Medina Essaouira Thalassa Sea & Spa MGallery

We are currently staying at the hotel first floor overlooking the pool. From an initial warm and friendly welcome from reception staff quick check-in process and nice room. The breakfast staff are warm friendly attentive yet unobtrusive. Annabelle the general manageress is one of the best managers I have encountered travelling and an excellent example to her employer. We have tried the hotel spa a very pleasurable and again welcoming and friendly service. I have journeyed through Morocco several times and this is by far the best hotel experience I have had. A small technical problem with room equipment was dealt with quickly and efficiently and a room swap offered. I rarely recommend anything but certainly recommend this hotel for its warm friendly staff, amenities and convenient location.

The hotel was nice and the staff was really great. The location was excellent- within < 5 minute walk to the port and central square. I rate it an 8 because I just had a couple issues with things not working in the room. The air conditioner did not work and I just have a hard time sleeping when I’m warm. Also the fridge was actually hot. In both cases, the staff was great to send someone up quickly to fix the problem, however, the air conditioner they could not seem to fix. The breakfast was overpriced for not great food. We went once. After that we walked 5 minutes to the square and ate the same food the hotel had for a third of the price. The pools are awesome…especially the indoor pool…the warmth, the waves, the salt water make it a really unique and relaxing pool. The fitness center was better than nothing, but extremely disappointing…limited and old equipment.

Perfect like other stays having made before.

We do feel comfortable at the hotel and love the location. The staff go there extra mile. I think the hotel looks a little “tired” in certain areas but it’s very clean

I’ve stayed here many times and my expectations are always exceeded. I have mentioned how good, attentive and lovely the staff are in my previous reviews and this time I want to write about the General Manageress, Annabelle. I have travelled a lot and stayed in hotels around the world and I have never come across such an amazing general manageress as Annabelle. She is present every day around the hotel, in the pool area and across the road at MBeach (the hotel’s beach restaurant). She always looks extremely smart and presentable and makes alot of effort with guests, remembering their names, asking how they are, solving any problems and generally being visible. Nothing is too much trouble for her and she leads by example. Accor/MGallery Hotels are lucky to have Annabelle, she is an absolute credit to them.