Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. 5 stars

Customer review rating (ALL Rating) 4.5/5 892 reviews

Best price
guarantee
Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 1
Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 2
Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 3
Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 4
Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Le Medina Essaouira Thalassa Sea&Spa MGallery Coll.

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  892 reviews

Customer review rating 4.0/5

Gillian M. Solo - Confirmed reviews ALL

Comfortable room with good layout. Pool area very luxurious. Breakfast food good quality. Only slight issues due to renovations underway and noise. Minor issue with busy breakfast on last day - staff couldn’t keep all tables set with plates and cutlery and glasses which wasn’t ideal.

Dear Mme. Gillian, Thank you very much for taking the time to share your feedback. We are delighted to read that you appreciated our good location, the comfort and layout of the room, as well as the luxurious pool area and the quality of our breakfast. We sincerely apologize for the inconvenience caused by the noise related to the ongoing renovations. These improvements are part of our commitment to continuously enhance the comfort and experience of our guests, and we truly appreciate your understanding during this period. We also take note of your comment regarding the breakfast service on your last day. Please be assured that we will share your feedback with our team to ensure better organization during busy moments. We hope to have the pleasure of welcoming you again very soon for an even more enjoyable and peaceful stay. Direction,

Customer review rating 3.5/5

Tiffany A. Couples - Confirmed reviews ALL

Comfortable stay in modern room. Weren’t aware of ongoing construction works prior to our visit. Great pool area and guest facilities. Breakfast buffet was mediocre.

Dear Mme. Tiffany A., Thank you very much for sharing your feedback following your stay with us. We are pleased to read that you enjoyed the comfort of your modern room as well as our pool area and guest facilities. We sincerely apologize if the ongoing construction works came as a surprise during your visit. These renovations are part of our efforts to improve the hotel and offer even better comfort to our guests, and we truly appreciate your understanding during this period. We also take good note of your comment regarding the breakfast buffet, as guest feedback helps us continuously improve the quality and variety of our offerings. We hope to have the pleasure of welcoming you again soon for an even better experience. Direction,

Customer review rating 4.0/5

Anne-marie M. Couples - Confirmed reviews ALL

Excellent overall experience. An oasis of calm. Clean & tasty food. Good Breakfast. Helpful staff. Excellent beds. Excellent room service. Would recommend.

Dear M. Anne Marie Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay with us and that you enjoyed the hotel’s peaceful atmosphere, cleanliness, the quality of our cuisine, and our breakfast. We are particularly pleased by your special mention of the comfort of the beds, the room service, and the helpfulness of our staff. It is always a great source of satisfaction to know that our efforts contribute to providing our guests with a pleasant stay. We also thank you for your recommendation and hope to have the pleasure of welcoming you back very soon to the Hotel Le Médina Essaouira. Best regards, Direction,

Customer review rating 1.0/5

Sarah D. Friends - Confirmed reviews ALL

We booked this hotel and upgraded to a deluxe room specifically for a bathtub in the room, but there are no tubs in the premises. We were very disappointed to pay extra for a listed amenity that did no exist. While the staff wanted to be helpful, tjey were intrusive and entered our room without consent while we were sleeping and showering. We were not informed this hotel had ongoing construction work before or after the tome of booking, and the online price of the room, which was confirmed by email that it included all taxes and fees, was nkt the same amount at checkout with the local city tax being extremely higher than what was listed on the official hotel booking site. Our room was not the most accessible given both guests have a vision impairment and the toom was not located near the elevator or to main entrance. Overall the most disappointing stay for our time in Morocco, despite this being the only 5 star hotel we booked. Thus was supposed to be a big splurge for us but did not feel we got the advertised quality for how much we spent.

Dear Sarah, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, especially regarding the bathtub, the ongoing construction, and the accessibility of your room. Please accept our sincere apologies for any inconvenience caused. We are also very concerned by your comment about our team entering your room without consent. This is not in line with our standards, and we will address this matter with our team to ensure it does not happen again. Regarding the city tax, it is a mandatory local tax set by the authorities and applied at check-out, but we understand your concern and regret any lack of clarity. Your comments are extremely valuable to us, and we truly regret that your experience did not reflect the level of service we strive to provide. We hope we may have the opportunity to welcome you again in the future and restore your confidence in our hotel. Direction,

Customer review rating 3.5/5

Sharleen L. Families - Confirmed reviews ALL

ok so arrived at this hotel stayed Tuesday to Friday they had renovation work going on which we had no clue about. They didn’t inform us. The outside pool was not heated so had to pay $20 each to use a heated pool in another hotel as this was a five star. I thought the mini bar would be free to help ourselves too but no there was a charge I ate at the beach restaurant on the first night had a chicken club sandwich with egg that night I was violently sick had food poisoning. I asked for two single beds. I had a double. in which I had to share with my daughter it stated on the booking there was a bath but we had a shower which was disappointing as I was really looking forward to a nice warm bath. Best thing about the hotel was probably the breakfast definitely wouldn’t stay again much nicer hotels in morocco that I’ve stayed in.

Dear Mme Sharleen, Thank you for taking the time to share your detailed feedback following your recent stay from Tuesday to Friday. We are truly sorry to read that your experience did not meet your expectations. Please accept our sincere apologies if you were not informed about the renovation works taking place during your stay. We understand how important it is for our guests to be aware of such information in advance, and we regret any inconvenience this may have caused. Regarding the outdoor pool, we are sorry for any disappointment concerning the heating. We also regret any misunderstanding about the minibar, as items are indeed chargeable unless otherwise specified in the booking details. We are especially concerned to read about your illness after dining at our beach restaurant. Please be assured that we take food safety and hygiene extremely seriously. Your comments will be shared immediately with our culinary and management teams for thorough review, as guest wellbeing is our highest priority. We also apologize for the inconvenience regarding the bed configuration and the absence of a bathtub. Room preferences are always noted with care, and we regret that on this occasion we did not meet your request. We are pleased, however, that you enjoyed the breakfast, and we appreciate you highlighting this positive aspect. Your feedback is very important to us, as it helps us improve our services and guest experience. We are genuinely sorry that your stay did not reflect the standards we aim to deliver, and we hope you might reconsider and give us another opportunity in the future to provide you with a much better experience. Kind regards, Direction,

Other web-users rate our hotel

  • 551 reviews 9.7/10 Location
  • 574 reviews 7.8/10 Room
  • 942 reviews 9/10 Service
  • 16 reviews 7.9/10 WiFi
  • 349 reviews 8.4/10 Breakfast
  • 329 reviews 6.7/10 Pool
  • 300 reviews 8/10 Comfort
  • 265 reviews 9.1/10 Beach

Powered by Trustyou