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ibis Marrakech Palmeraie Hotel 3 stars

Customer review rating 3.8/5 1,242 reviews
ibis Marrakech Palmeraie
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Hotel extras

  • Advantage 1

  • Advantage 3

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Well-being
  • Clay tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Marrakech Palmeraie

Avenue Abdelkrim Khattabi
Route de Casablanca
40000
marrakech
morocco

Tel: +212524334020

Fax: (+212)524/334021

Contact email

Check-in from 12h00

Check out up to 12h00

  • GARE ROUTIERE DE MARRAKECH :   ROUTE CASABLANCA

  • By plane

    MENARA MARRAKECH At 10km / 6.21 miles

GPS :31.678073, -7.999206

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Junior Suite with 1 double bed and Sofa

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Junior Suite with a double bed, Mountain view

  • Max. number of persons: 2
  • Views: Pool side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

LA TABLE

Type of cuisine: International

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

ibis palmeraie

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 41 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
ibis Marrakech Palmeraie

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,242 reviews

tripadvisor

TripAdvisor Rating 3.5/5

543 reviews

A very enjoyable 4 day stay.

Customer review rating 3.8/5

Paul M. W. B. B. Solo - 12/02/2020 Confirmed reviews ALL

Having staying before, l like the location..Atlas mountains at sunrise. All staff are friendly and always will to go that little extra if needed. A special mention to Mehili, I hope the spelling is right. I arrived suffering with a nose bleed, Mehili instantly brought out tissue, cotton wool and antiseptic wash for my nose and blooded hands. It was very much appreciated as I felt very awkward about it. A great touch on his part.

Well located and quiet

Customer review rating 3.8/5

T. Business - 04/02/2020 Confirmed reviews ALL

Overall a good experience as the hotel is well located with easy access to the Casablanca highway and to the industrial area of Marrakech. Also the environment is quiet which enable to relax after work.

Feels like home

TripAdvisor rating 3.5/5

mohamedridaderder Business - 26/12/2019 TripAdvisor review

Good service.. excellent management.. I would like to thank the manager as well as the staff the reception without forgetting the staff at the restaurant, housekeeping, and the bar.. I love the garden as well.

Customer review rating 3.8/5

Ivy Families - 24/12/2019 Confirmed reviews ALL

Good customer service.

Dear IDEL G., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général
Customer review rating 3.8/5

Karim K. Business - 24/11/2019 Confirmed reviews ALL

I'm happy the the staff has understood the importance of the smile. Things are definitely getting better and people are becoming conscious of the significance of a positive interaction with customers. Al was good for me except that you can absolutely NEVER ever reach this hotel by phone (I come and call several times a year). The phone is a big problem in my opinion. Thanks

Dear KARIM K., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

MISS MARIAN

Customer review rating 3.8/5

Marian Solo - 27/09/2019 Confirmed reviews ALL

CLEAN ENVIRONMENT WELCOMING STAFF GREAT OUTDOORS AND INDOOR FACILITIES

Dear MARIAN A., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

Hotel sympa

Customer review rating 3.8/5

P. M. Couples - 02/09/2019 Confirmed reviews ALL

Personnels tres aimables

Dear m. P., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

Nice place staff manner could improved

Customer review rating 3.8/5

Harmony Families - 27/08/2019 Confirmed reviews ALL

Checking in was a nightmare. Busy time and late check out was poorly attended by staff. We were all put on the side with no explanation or apology. My husband speaks Moroccan which means we manage to have a room before other clients. Good for is but not fair to other.

Dear HARMONY B., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général

Not good

Customer review rating 3.8/5

M I. Solo - 03/07/2019 Confirmed reviews ALL

The air conditioning was slow couldn't sleep all night Other then that was everything fine

Dear i. M., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général

Worn building in need of renovation

Customer review rating 3.8/5

Eberhard W. L. Business - 25/06/2019 Confirmed reviews ALL

Not bad, but the hotel needs to be renovated, inside and outisde.

Dear EBERHARD L., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général

Ibis staying

Customer review rating 3.8/5

A. Couples - 23/06/2019 Confirmed reviews ALL

It s was a very treat expérience the staff was very friendly the breakfast was delicious one Thing only is about the bad smell in the bathrooms in the hall of reception specially at night

Dear ABDELHAK A., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

Emma G.

Customer review rating 3.8/5

Emma G. Friends - 07/06/2019 Confirmed reviews ALL

When we got to the room it smelled bad and was quite dirty. The shampoo came in a wet paper package, a card must be inserted in a holder in the room for the electricity to work and the air conditioning did not work. The numbers were missing from the air conditioning and the dial fell off. The breakfast was almost all bread and it was cold as well as a foreign object in my coffee. The manager of the hotel waived the charge for breakfast but when we mentioned the issue with the air conditioning he responded in a disrespectful manner but assured us someone would come to the room. No one ever came to the room and we suffered without air conditioning. Room service took over 45 minutes for one sandwich and we had to pay for it even though this chain of hotels has a 15 minute guarantee. All this despite the fact that the hotel was nearly empty and we witnessed the manager of the hotel on his phone multiple times in the lobby. We also found a very old, dead cockroach in the room. After letting the night hotel staff know about all of the issues she responded with “I was not here”.

Dear EMMA G., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général

good

Customer review rating 3.8/5

Anonymous Couples - 13/05/2019 Confirmed reviews ALL

Good exparience

Dear SCAMOZZI A., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général
Customer review rating 3.8/5

Rida B. Business - 20/03/2019 Confirmed reviews ALL

I hated the service and the quality of room services

Dear RIDA B., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général

First visit to Morroco

Customer review rating 3.8/5

Phil C. Couples - 10/03/2019 Confirmed reviews ALL

Usual good Ibis staff hospitality. Great that hotel has pool. Unfortunately our room was very noisy as it was right next to a main road. The other side of the hotel would have been quieter.

Dear PHILIP C., Thank you for taking the time to tell us about your experience at the ibis Marrakech Palmeraie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Général
Customer review rating 3.8/5

E. M. W. Families - 02/03/2019 Confirmed reviews ALL

Excellente

Dear MED W. E., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

Nice stay

Customer review rating 3.8/5

Imad Business - 27/02/2019 Confirmed reviews ALL

Great stay as usual .... Great staff And helpful

Dear IMAD K., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

excellent

Customer review rating 3.8/5

Zaki A. H. Solo - 24/02/2019 Confirmed reviews ALL

the ibis hotel in Marrakesh was unique, different from other Ibis hotels that I visited management wise, I requested some things from the staff, it was a delay when I was talking to the front desk one of the top managers was around by chance he immediately involves and he takes care of the issue and he impresses me right on the spot . he made my stay great and I feel at home during my visit. definitely when I visited Marrakesh against IBIS Marrakesh palmier will be my home thanks to Mehdi visit the hotel soon

Dear ZAKI H., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général

CONTINUE A CHERCHER L'EXCELLENCE

Customer review rating 3.8/5

Court S. M. A. Business - 08/02/2019 Confirmed reviews ALL

AGREABLE

Madame L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Palmeraie. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Directeur Général

Great

Customer review rating 3.8/5

Dr J. S. Friends - 03/02/2019 Confirmed reviews ALL

Lovely staff, very attentive and a great manager

Dear s. J., We very much appreciate your comments regarding your stay at the ibis Marrakech Palmeraie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Général
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