Mövenpick Marrakech 5 stars

Customer review rating (ALL Rating) 4.4/5 2,457 reviews

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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in downtown Marrakech in the L'Hivernage district

  • An oasis in a contemporary setting

  • 3 restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated pools, yoga studio and kids' club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,457 reviews

TripAdvisor Rating  4.6/5  5,247 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Stephane D. Business - Confirmed reviews ALL

A very good experience

Customer review rating 2.0/5

Claire V. Business - Confirmed reviews ALL

I was travelling for business with colleagues and despite booking our rooms months in advance, we were all informed after a lengthy wait at check in that the hotel was full and we would be put up in a hotel down the road until the next day. Having to check out of the other hotel and then wait until check in again on the following day was very disruptive to my plans. This experience was worsened by the fact that any time you wanted to speak to anyone at reception, there was a long wait and no apparent order of who would be spoken to next. There was also zero sense of urgency from any staff who would disappear for an eternity into the room behind reception with no explanation. The hotel itself was nice but the lack of customer service massively lets it down.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced at check-in and the subsequent relocation to another hotel. We understand how important it is for our guests, especially those traveling for business, to have a seamless experience, and it is regrettable that we fell short in this regard. I also acknowledge your concerns about the service at reception. We strive to provide prompt and efficient assistance to all our guests, and it is concerning to hear that you felt there was a lack of urgency and order during your interactions. Your comments will be shared with the team to ensure that we address these service gaps. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Guest Relation Team

Customer review rating 5.0/5

Nesrine E. Families - Confirmed reviews ALL

Personnel serviable

Bonjour, Nous vous remercions pour vos commentaires positifs concernant votre séjour. Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que le service de notre personnel. Votre satisfaction est notre priorité. Cordialement, Relations clients

Customer review rating 3.5/5

Yusuf Z. Families - Confirmed reviews ALL

We enjoyed our stay, the hotel is beautiful and the staff are really friendly. The breakfast was amazing. The only criticism I have was that service was exceptionally slow. Every time I called reception to ask for something e.g. milk, cot, toothbrush etc they would take at least an hour to respond. But apart from that we loved it

Less than Mediocre

TripAdvisor rating 1.0/5

jill d TripAdvisor review

I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.

Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We sincerely regret to learn that your experience did not meet your expectations, particularly during an extended business stay of nine days. While we are pleased that you found our public areas and housekeeping service satisfactory, we are truly sorry for the shortcomings you encountered in your room condition, food and beverage offerings, and overall service. Your comments regarding cleanliness details, room layout, balcony size, and maintenance are taken very seriously and have been shared with the relevant departments for immediate review and corrective action. We also deeply regret the difficulties you experienced with our front desk, concierge, and valet services. The situations you described—especially during your checkout—are unacceptable and do not reflect the level of professionalism and efficiency we aim to provide. Please accept our sincere apologies for the frustration and stress this caused, particularly with a flight deadline. Your feedback regarding dining service delays, limited room service options, and breakfast experience has also been noted and will be addressed with our Food & Beverage team to improve both quality and service consistency. We truly appreciate you bringing these matters to our attention, as candid feedback like yours is essential for us to improve. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide a stay that better reflects our intended standards. Sincerely, Guest Relations Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.