My husband and myself had the most wonderful stay.

I would like to express my sincere appreciation for the outstanding service provided by Hanane at the reception. From the very first moment, her professionalism, efficiency, and exceptional responsiveness truly stood out. Every request was handled promptly and with great attention to detail. Hanane demonstrates a remarkable ability to anticipate guests’ needs while maintaining a warm, welcoming attitude. No matter how busy the reception area was, she remained calm, organized, and highly efficient. Her positive energy and dedication to excellence significantly enhanced our overall experience. It is rare to encounter someone so committed, proactive, and genuinely passionate about delivering high-quality service. Thanks to her professionalism and swift assistance, our stay was smooth, comfortable, and truly memorable.

We had wonderful stay professional staff always trying to help special mention to Hanane front desk

Everything was good Reception team hanane was dear to make our stay more enjoyable

I stayed with my family for a night in February. We arrived mid-afternoon and the 3 staff at the check-in desk were obviously struggling to keep up as more guests arrived. As Accor All Platinum member I went to the designated area for priority check-in. It didn't make in difference in treatment. When a clerk finally got to process our check-in we didn't even get a "hello". So bad first contact. We had two communicating rooms with windows directly exposed to some large building under construction on the over side of the street. Work on the site went on all the way to midnight, complete with noise of hammers and other power tools. Not the hotel's fault obviously, but they could have chosen to put a loyal Accor customer in a room less impacted by this noise. The pool area is nice (no long chairs available but that's to be expected anywhere when coming in the middle of the afternoon). We ordered drinks and pizzas, which tasted good, but again long service and staff looking overwhelmed. On the positive side, the hotel decoration is nice with good conference facilities (not the point of my trip, but something I appreciate), the 5PM snacks and chocolates were delicious, breakfast was better than average and hotel location is adequate. Overall several positive elements, but staff needs training and additional resources to meet the expectations of customers going on upper tier hotel facilities.

When we checked in , it was Muhammad at the front desk welcoming us and arranged a quiet room for us as we requested, everything was perfect, these experience made a good start of our happy journey in Marrakesh. And whenever we needed assistance, he was happy to help, we truly appreciated his service and professionalism ! If there were not some other small issues happened, we would rate the hotel Extremely Satisfaction. There are also many other staff here were very nice too, all these warmth made us feel at home, we will come back again to stay in Movenpick in the future.

the room is good with small balcony with a view but the lift in building zidane works slow and seems old. Must try hammam in the hotel.

I am writing to formally share feedback regarding my recent stay at the Mövenpick Marrakech and to request that this matter be reviewed by corporate guest relations. I am an ALL Accor Gold member and have stayed at many Accor properties globally; unfortunately, this was one of the most uncomfortable and disorganized guest experiences I have encountered within the brand. While the hotel itself is beautiful and many members of the service team (particularly concierge, restaurant servers, and security staff) were kind and welcoming, the experience with the front desk/reception and some administrative staff was consistently negative and ultimately impacted our stay in a significant way. From the moment of check-in, the reception team’s demeanor felt dismissive and unwelcoming. On our first day, while waiting during check-in, we politely requested a glass of water and were informed that we would need to purchase a bottle of “premium” water instead. This interaction set an unfortunate tone. Throughout the stay, each time we approached reception with a question, we felt as though we were inconveniencing staff rather than being welcomed as guests. The most concerning incident occurred when we extended our stay by an additional night specifically to observe Ramadan and attend the hotel’s Iftar dinner. As guests who observe the Islamic holy month, this was meant to be a meaningful and special experience during our first visit to Morocco. We reserved our Iftar in advance with the concierge team (one of whom appeared to be a manager), and our names and room number were written down and confirmed. However, upon arrival at the dinner, our reservation did not appear to be properly recorded. During the meal, three separate staff members approached our table asking for our room number. One staff member, in particular, interrupted our dinner multiple times (approximately four) and repeatedly addressed us in French despite being respectfully informed at the outset that we do not speak or understand French. This was disregarded each time. She continued to return to our table and pressed us to settle the bill while we were still in the middle of our meal and had not yet reached the final course. This created a very uncomfortable and, frankly, embarrassing situation during what should have been a respectful Ramadan dining experience. As Gold members of the ALL Accor program, we are accustomed to a high standard of professionalism, organization, and guest recognition. We speak both English and Arabic, and many staff members at the hotel do as well, so this did not appear to be a language barrier but rather a lapse in guest service coordination and professionalism. The repeated confusion, interruptions, and tone from front-of-house staff left us feeling uncomfortable and disrespected. It is important for me to emphasize that many members of the hotel team were excellent, and the property itself is impressive. However, the front desk and administrative interactions significantly impacted our stay and ultimately detracted from what was meant to be a very special first visit to Morocco and Ramadan celebration. Given our loyalty to the Accor brand and the nature of this experience, I would appreciate this matter being formally reviewed. I would also welcome consideration of appropriate compensation or goodwill in recognition of the disruption and discomfort we experienced. I am happy to provide booking details, dates of stay, and any additional information required to support this review. Thank you for your time and for taking this feedback seriously. I look forward to your response.

We had a mixed experience. Our check-in was unsatisfactory. We waited for 20 minutes. When we got to the desk we were told that colleagues either side (dealing with customers and with queues waiting behind them) would deal with us and the gentleman just walked away. We called him back. He explained that he should have finished an hour earlier. He did however check us in but then just walked away leaving us with no idea where we are going. We went to the concierge desk where a kind young lady took us most of the way to our room. Nobody is managing your check-in experience and it was the worst welcome we received in Morocco. Similarly bad check out. Person at desk was not interested. Did not offer review of our bill and the payment was confusing and we were charged more due to the rate conversion. No assistance or interest was shown. The first room we were offered was poor. Open when we arrived, with a broken balcony door, heating that was broken, located above a noisy air conditioning unit (room 3210). Thankfully, you were able to offer a much better room in exchange and we were well looked after by a very polite and engaged porter. We had a lovely experience with Amine and team at your Moroccan restaurant and your breakfast spread is amazing. So, you have an impressive hotel with a lot of plus points but your front desk is not running in a professional, effective, or efficient manner. It is the first and last impression we had of your hotel and neither were good.

This is a beautiful hotel at a great location. The room I was given was spotless and had a nice balcony. But the best part of my stay was the exceptionally warm welcome I received from Najiya Boukhalfa with guest relations. She went above and beyond to ensure that I was more than satisfied during my short stay. It was a pleasure to converse with her in Swedish as well, which was a very nice surprise! She even took the time to greet me during breakfast, which I’m not even sure how she found the time since the hotel was basically at max capacity. The staff at breakfast were very engaging and friendly, taking their time to walk me through their local dishes. Good variety of tasty dishes! Will definitely return when I visit next time!

Amazing food, superb staff, such a relaxing time. Everything you need is in this hotel. We were so happy with our stay.

I had a truly wonderful stay at Mövenpick Marrakech, and I cannot recommend it highly enough. From the moment I arrived, I was met with warmth and professionalism that exceeded all my expectations. I would like to extend my deepest gratitude and special recognition to the Manager, Mr. Lahcen. It is rare to see a leader so dedicated and personally involved in ensuring the excellence of every guest's experience. His exceptional management skills are reflected in every detail of the hotel—from the impeccable service to the friendly and efficient staff. Mr. Lahcen’s commitment to hospitality and his ability to make guests feel truly valued is what sets this hotel apart. He is a true asset to the Mövenpick brand and the Accor group. Thank you, Mr. Lahcen, and the entire team, for your incredible hospitality and for making my visit to Marrakech so memorable. I look forward to returning very soon!

I had to call for basic needs such as more water at least four times before bottles were delivered. Staff were rude. We had a hotel car to take us to the airport at 11.30 am. Anticipating that service will be slow, I checked out and paid our bill in full at around 9 am. When leaving at 11.30 am, my sister took the room cards to leave it with reception - the queues were extremely long and slow so she tried to leave the room cards with the concierge who refused to accept the cards (!!!) and even walked out of the hotel with us to stop the hotel car from taking us to the airport. Concierge staff's name was Rhizlan. Lady who checked me out was Asma. You cannot put people like Rhizlan as your staff serving customers. Like I said it was single handedly one of the worst experiences in my life. I travel the world for work and holidays. I will never recommend your hotel, or even a Movenpick in my life. That is how bad it was. I have also never taken the time to write a review - this is my first time.

Amazing stay for my husbands 40th we had a amazing experience

Overall our stay at Movenpick was enjoyable.

We have stayed many times at the hotel, always a very good stay

Across the bar, breakfast service, and the SPA, there were repeated instances of dismissive behaviour, lack of basic hospitality standards, and inconsistent service. In multiple cases, staff provided noticeably more attentive service to white Caucasian guests seated near us. These incidents collectively created a negative experience during our stay.

We had an absolutely fantastic stay at this hotel! The room was spotless, comfortable, and very well maintained. The staff were incredibly welcoming, friendly, and professional from the moment we arrived. The location was perfect, and the breakfast was fresh, delicious, and well organized. A special thank you to the front desk team ( Ms Mohammed Fettane and Ms Salahddin)for the smooth and easy check-in, and to Ms. Nourdine for his kind help with breakfast. Everything exceeded our expectations, and we would happily stay here again. Highly recommended!

Everything was excellent good job team reception hanane was great and professional