Mövenpick Marrakech

Customer review rating (ALL Rating) 4.5/5 2,233 reviews

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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Three restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,233 reviews

TripAdvisor Rating  4.6/5  4,820 reviews

Certificate of excellence 2024

Excellent customer service

TripAdvisor rating 5.0/5

waqqasmalik TripAdvisor review

Gorgous hotel and such friendly staff. Had an issue with the room, which I brought to the attention of the hotel. Aboubakr El Badaoui, the guest relations supervisor was extremely helpful and went above and beyond my expectations in addressing the issue and changing the room to a higher category.

Dear waqqasmalik, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our hotel and found our staff to be friendly and welcoming. We're especially grateful for your recognition of Aboubakr El Badaoui, our Guest Relations Supervisor. We are glad he could resolve the issue to your satisfaction and make your stay even more comfortable. We look forward to welcoming you back in the future! Warm regards, Anas Kasmaoui GuestRelations Manager

Beautiful hotel and a great customer service experience

TripAdvisor rating 5.0/5

Antonina_London TripAdvisor review

One day into our long weekend getaway in this stunning hotel and oh, what an amazing start to our Moroccan adventure! We had a lovely chat with Aboubakr El Badaoui Guest Relation Supervisor this morning and received an exceptionally welcoming and accommodating service from him resulting in a room upgrade and a really wide smile on our faces. Thank you, Aboubakr!

Dear Antonina, Thank you so much for your wonderful review! We are thrilled to hear that your Moroccan adventure started off on such a positive note. It's great to know that Aboubakr El Badaoui made such a positive impression with his exceptional service. We’ll be sure to pass along your kind words to him! We hope the rest of your stay is just as enjoyable and that we can continue to exceed your expectations. Warm regards, Anas Kasmaoui Guest Relations Manager

Long wait to check in and out but hotel is lovely

TripAdvisor rating 3.0/5

jammiedodger89 Couples - TripAdvisor review

Service let’s this hotel down massively. There seems to be a huge lack of training for the front desk staff and it impacted our stay massively. We had a great flight from London, got through the airport quickly and got a cab to the hotel in about 15 mins. When we arrived however it took nearly an hour to get checked in, our passports were taken by a member of staff and she disappeared…! We then had to queue up for ages to check they still had sight of our passports and were in fact checking us in…! Once sorted we were given our key cards, no porters seemed to be around so we struggled with our bags to the over end of the hotel. Once we found our room the key card didn’t work. I then had to run back to reception to get it activated again and after returning to the room it yet again did not work. We then had to take our bags and ourselves all the way back to reception to get this sorted and were finally told that the lock on our room had been upgraded and we were given the wrong key. No apology as such was given, more of a comment about the fact I could have called the reception?! It put a massive amount of stress on us when we just wanted to get into our room and relax. It is basic customer service to apologise when the hotel has made an error and this lack of acknowledgment really frustrated us. The room was clean and a great size. Missing one dressing gown and an iron despite there being an ironing board. The balcony was lovely but the furniture took up the entire space so it was a struggle to enjoy it! Location wise it is away from the medina which was fine for us but a flag if you want to be able to access the square etc easily. We walked most places which took time but saved the hassle with cabs. 5 minutes from the hotel is M avenue which has some shops and restaurants and is worth exploring in the evening. The breakfast was good, great selection of food to cover all tastes. I think the only critique would be the coffee but I think catering for the volume of guests I imagine the hotel gets in the warmer months it would be impossible to offer anything better than a machine. Facilities were good, lunch by the lower pool was great. Gym was well equipped and clean. Spa was being refurbished so can’t comment, we didn’t hear much noise from these works. Check out was again chaotic - we had luckily left ample time but I would have been very stressed if we hadn’t! There again was no real customer service - just taking payment without even really walking me through the charges. So much so that we were then contacted by WhatsApp when we landed to say our lunch hadn’t been billed and they needed to take payment. Not really an issue but just shows the lack of organisation. The silver lining to the service was the guest relations employee who helped with a slightly later check out which meant we could enjoy the pool on our last day and shower in our rooms before heading off. Overall the hotel has so much to offer but is let down by the check in and check out processes!

Dear Jammiedodgher89, Thank you for sharing such a detailed review of your stay with us. While we're pleased to hear that you enjoyed aspects such as the hotel itself, breakfast, facilities, and location, we sincerely regret the frustrations you faced with our check-in and check-out processes. Your experience at the front desk is certainly not reflective of the high standards we aim to uphold. We understand how important a smooth arrival is, and we are truly sorry for the inconvenience and stress caused by the delays, key card issues, and lack of clear communication. Your concerns regarding the organization and training of our reception team have been noted, and we will be addressing them internally to ensure future improvements. We also appreciate your comments on the room setup and service details, and we will look into making necessary adjustments to enhance guest comfort. It’s reassuring to know that our guest relations team was able to provide some relief with a late check-out, and we’re glad you could enjoy the pool before your departure. Your feedback is invaluable, and we genuinely hope to have the opportunity to welcome you back for a much-improved experience. Should you choose to stay with us again, please feel free to reach out directly, and we will do everything possible to ensure a seamless stay. Best regards, Anas Kasmaoui Guest Relations Manager

Abdoulaye the personal trainer was excellent

TripAdvisor rating 5.0/5

34rajg Families - TripAdvisor review

Absolutely wonderful experience with Abdoulaye and Rashid, our personal trainers for our family session at the hotel fitness centre. He inspired the whole family to start learning the machines and equipment. For me he was able to guide me on my strength training program I already had in place. The gym is well equipped to not only do machines and cardio but also deadlifts, squats and compound movements which is an absolute plus. We will be coming here daily while on our vacation.

Dear 34rajg, Thank you so much for sharing your fantastic experience at our fitness center! We are delighted to hear that Abdoulaye and Rashid made such a positive impact on your family’s training sessions. It’s great to know that they provided both inspiration and guidance, whether for learning the equipment or refining your strength training program. We’re also pleased that you appreciate the gym’s equipment and setup for both cardio and strength training. Your kind words will be shared with Abdoulaye and Rashid—they will be thrilled to hear your feedback! We look forward to welcoming you every day during your vacation and making sure each session is just as rewarding. Best regards, Anas Kasmaoui Guest Relations Manager

Great customer service

TripAdvisor rating 5.0/5

Tina B TripAdvisor review

The manager Mr Aboubakr El Badaoui was very accommodating and understanding when unfortunately the room we were allocated was not what we expected having booked a superior room. We were very disappointed and brought it to his attention, seeking a room change. Although he could not do anything about it the day we arrived the following day he arranged a room swap. My friend and I were very happy with the outcome and that it was done without any fuss or bother.

Dear TinaB264, Thank you for taking the time to share your experience with us. We are delighted to hear that Mr. Aboubakr El Badaoui was able to accommodate your request and ensure a smooth room change the following day. We truly appreciate your understanding and patience throughout the process. It’s great to know that you and your friend were happy with the outcome, and we’re glad we could resolve the situation without any hassle. We hope to welcome you back soon for another great stay. Best regards, Anas Kasmaoui Guest Relations Manager

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Other web-users rate our hotel

  • 814 reviews 9.3/10 Location
  • 1,394 reviews 7.3/10 Room
  • 3,947 reviews 8.9/10 Service
  • 18 reviews 7/10 WiFi
  • 1,055 reviews 9.4/10 Breakfast
  • 627 reviews 9.3/10 Wellness Area
  • 554 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.