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Mövenpick Marrakech 5 stars

Customer review rating 4.1/5 1,903 reviews
Mövenpick Marrakech
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+ 21 Services
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Room 1

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Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Four restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000
marrakech
morocco

Tel: +212524339100

Fax: (+212)52/4339110

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    MENARA At 4km / 2.49 miles

GPS :31.6244222, -8.0157307

Our accommodations

Superior King

  • Max. number of persons: 3
  • Area: From 43m²
  • Coffee/tea making facilities
  • Mini Bar

Superior King Garden View

  • Max. number of persons: 3
  • Area: From 43m²
  • Coffee/tea making facilities
  • Mini Bar

Classic King

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Classic King Garden View

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Classic Queen

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Classic Queen Garden View

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin Garden View

  • Max. number of persons: 3
  • Area: From 30m²
  • Coffee/tea making facilities
  • Mini Bar

Family Connecting Rooms

  • Max. number of persons: 4
  • Area: From 60m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Junior Suite Twin

  • Max. number of persons: 3
  • Area: From 50m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Suite 1 Bedroom King

  • Max. number of persons: 3
  • Area: From 80m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Suite 2 Bedrooms King

  • Max. number of persons: 6
  • Area: From 120m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Penthouse King

  • Max. number of persons: 6
  • Area: From 290m²
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

NOZHA COFFEE SHOP

Type of cuisine: Cafe

This coffee shop extends an invitation to a culinary stroll, while discovering delicious dishes and drinks. Homemade breads, sandwiches, salads, pastries, pies and cakes can all be found here.

SARAY RESTAURANT

Type of cuisine: International

Surrounded by jasmine and olive trees in a courtyard, Saray offers international and Moroccan dishes in an atmospheric and traditional caidal tent which has been used in Morocco for 100's of years.

JAMRA BAR AND GRILL

Type of cuisine: Barbecue

Contemporary influences are present in the design of Jamra Bar & Grill. Jamra means "ember" and fittingly, this restaurant serves the perfect blend of exquisite barbecue dishes, savoury salads, and refreshing beverages in a cool and casual atmosphere.

MARCELONA RESTAURANT

Type of cuisine: Mediterranean

Marcelona Restaurant represents a new window of Catalonia in Marrakesh. A wide range of Catalonian recipes coupled with superb décor & olive trees.

MANSO BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

Unwind and mingle with a cocktail on our rooftop Manso Bar & Lounge. Cool ambience and invigorating cocktails are highlights of this social spot.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,754 m²

  • Maximum banquet capacity: 1,200 people

Find out more

Our guest reviews for
Mövenpick Marrakech

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,903 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,780 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent service - good location

Customer review rating 4.1/5

L. Business - 11/02/2020 Confirmed reviews ALL

I give my experience has Diamond member. I stayed with my wife begin December 2019 and end January at Movenpick Hotel in Marrakech and where very satisfied about the quality of the hotel and the excellent service. Mrs Nada Zouhair, guest manager was very helpful and very professional with us during our second stay to make it as much as possible very confortable to my wife and myself. Mr Mohsinne, (Reception) and his colleagues Mrs Laila and Mr Said where also very professional and helpful. The diner and food at the restaurant was excellent and the staff. We had the same experience during our lunch at the restaurant Jamra . My congratulations to Mr El Antaki, Director and Mr El Messober, Maître d’hotel. Breakfast could in some way a little bit extended regarding the choice. The room was very clean. The wifi worked this time very good in the room. I’m travelling almost every month to Morocco for my work and it’s was the first also second time that I choose to stay at the Movenpick in Marrakesh. I was surprised about the quality of the hotel and the excellent service by the staff. My thanks to the complete Staff!

Amazing stay

TripAdvisor rating 4.5/5

rouba h Family - 07/02/2020 TripAdvisor review

Professional staff and pay attention to details they are welcoming and warm, thank you abdellah and all the team, très jolie hôtel avec une piscine amazing décoration as well, très bien placé, près de palais congrès

Dear Rouba h, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We will certainly not fail to convey your very kind compliments to all of them and Abdellah in particular. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR
Customer review rating 4.1/5

Peter H. 06/01/2020 Confirmed reviews ALL

This was a return visit for us and once again Service at breakfast, pool, lunch and dinner was good. With special mention to Anas at the pool and Brahim at breakfast. Front of house service during our stay was very poor. The TV in our suite did not work. We spoke to staff 8 times regarding this issue and asked for Management to call us back. We did not receive a call back and the TV was never fixed.

Dear Mr H., Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We would like to thank you for your highlights on the service you received in our restaurants and we will not fail to share your praising comments with Anas, Brahim and the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. On the other hand, we want to apologize for not being able to make you feel supported when having an issue with the TV, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Kiran A. 06/01/2020 Confirmed reviews ALL

Overall, I had a great time. However, one night I nobody from room service or guest services was answering. The phone stopped working and when I called guest services from my cell phone to alert them, nothing was done.

Dear Mrs A., We would like to thank you for your preference in selecting our hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us. We have taken good note of your comments and are truly sorry you did not feel attended enough when you tried calling the room service and guest service as well, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Anonymous 06/01/2020 Confirmed reviews ALL

I did not enjoy my stay here. My interactions with reception were disappointing. They were at times rude and condescending. My room key stopped working multiple times. The front desk said I should just come to them every time I reenter the hotel so they can activate my key again (not normal). There was always a long wait at reception. My friend tried the spa and had a very bad experience. The only think I liked here was the breakfast.

Dear Mrs I., We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Lg L. 05/01/2020 Confirmed reviews ALL

The service from all the staff was amazing The New Years Eve Gala Night was absolutely fabulous. The entertainment and decor of the ballroom was exceptional. We would definitely return fro New Year celebrations next year.

Dear M. LG L., Thank you very much for leaving these wonderful comments on TrustYou.com, we are delighted that you enjoyed your stay among us. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Abdellatif E. Q. 04/01/2020 Confirmed reviews ALL

The hotel room was full of smoking odeur, the corridor at one accasion was full of marijuana smoke odeur. We were with our kids of 13, 9 and 7 so that was not appreciated. On the other hand the hotel was too expensive compared to the value we received from it. I think the hotel needs to be renovated and cleaned better, until then it has to be downgraded. I will not be back and I will not recommend it, unless a serious improvement has been implemented.

Dear Mr El Q., We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

J. 04/01/2020 Confirmed reviews ALL

The website says rooms are air conditioned.Our room was not air conditioned and after asking multiple times we were finally given a fan which was very loud and also broken (front of it came off). Check in took a very long time as well. I realize the hotel is busy with it being New Years, but I was not overly impressed with the hotel especially for the $ spent.

Dear Mrs Boland, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We always welcome constructive feedbacks, as they allow us to continually improve the experience we create for our guests. We have taken note of your various constructive comments and assure you that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Not H. W. S. 03/01/2020 Confirmed reviews ALL

Hotel look dirty and old. Air in rooms didn’t work. We called 3 times and nobody showed up to help. Not really a 5 star property

Dear Mrs F., Firstly we would like to thank you for taking the time to share your impressions regarding your recent s. at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your s., we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Dec2019 03/01/2020 Confirmed reviews ALL

Our stay at the Movenpick Marrakech is luckwarm, we needed to wait at the reception, you start a check-out process, you're checking your bill and the employee left without saying anything. At the restaurant you wait to receive menus and order food. We call the concierge to pick up luggages and nobody came. At the SPA the reception quality is very poor and doesn't give desire to book something, the man at the reception just told that it was fully booked and didn't try to purpose me an alternative, result: I have been to another hotel to do a spa treatment, which is a shame. There are still a lot of improvements to do concerning the service and the customer experience overall. On the other hand, the houskeeping team is really helpful and always concerned with our requests. The rooms are really clean and nice. The bellmen also have good service and equipment in the hotel is good. I hope this will help because there is a high potential that is not for the moment exploited.

Dear Mrs C., Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. We always welcome constructive feedbacks, as they allow us to continually improve the experience we create for our guests. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, we are glad to read that the housekeepers, the bellmen were attentive and their service lived up to your expectations. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Elizabeth M. 03/01/2020 Confirmed reviews ALL

The staff is really friendly and hopefully. Zafa at the front desk was very nice and helped us a lot with an issue with the air conditioning of our room. Also the staff at the breakfast is excellent. All of them are very nice and helpful.

Dear Mrs M., First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Alberto T. 31/12/2019 Confirmed reviews ALL

Room need to be refurbished

Dear Mr T., We greatly appreciate the time you spent to review your recent experience in our hotel, at The Movenpick Marrakech we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Baz 30/12/2019 Confirmed reviews ALL

Excellent service, very polite staff and amazing place to stay ; not far from centre and other tourist attractions. The only bit of issue is as it's so popular it gets very crowded at breakfast.

Dear Mr Z., Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. On the other hand, we regret your disappointment and exceptional wait on breakfast as during the peak season a little wait has to be taken into account. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

B. 30/12/2019 Confirmed reviews ALL

Worst hotel ever

Dear Mr B., Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Juliana C. 30/12/2019 Confirmed reviews ALL

Beautiful hotel with everything you need to enjoy the stay excellent service every where.Staff always ready to please to help. Restaurant same thing excellent personel specially our waitress Leila Large and confortable bedroom little remarks immediately fixed thanks to hanane ,Amina and Radija A big thanks to Mr Said for the coordination and make our stay a real pleasure

Dear Mrs C., Firstly we would like to thank you for choosing our hotel for your holidays in Marrakech and for the review you shared on TrustYou, all of your kind words about your stay with us are great to hear. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you Mrs C. for sharing your experience with us and look forward to serving you again soon. Sincerely, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Anonymous 30/12/2019 Confirmed reviews ALL

Good staff nice facilities. Room a bit simple. Long lines at reception

Dear Mr K., We would like to thank you for your preference in selecting our hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us. we are glad to read that yu enjoyed our facilities and that you found our teams nice and helpfull. On the other hand, we have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Anonymous 30/12/2019 Confirmed reviews ALL

I had a wonderful experience, everyone was very lovely especially Nezha at reservations she was so helpful and very sweet always greeted me with a big smile and very professional!!! Also I would like to thank a few other people kamal the chef, ibtissam and Mahdi they both did the most amazing omelettes!! The lovely cleaners Noura and Fatima and the finally person I would like to thank is Taha the waiter he was so helpful and again very professional, he seemed to really enjoy his job, I know he will do well in life!

Dear Mrs J., Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Ali 28/12/2019 Confirmed reviews ALL

Very beautiful hotel and great people

Dear Mr E., Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Anonymous 26/12/2019 Confirmed reviews ALL

Everything is great except the breakfast. Low quality

Dear Mr B., Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Nada ZOUHAIR PA to GM
Customer review rating 4.1/5

Anonymous 26/12/2019 Confirmed reviews ALL

The spa services need impriment

Dear Mrs O., We would like to thank you for your preference in selecting our hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our Spa services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM
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