Mövenpick Marrakech 5 stars

Customer review rating (ALL Rating) 4.4/5 2,449 reviews

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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in downtown Marrakech in the L'Hivernage district

  • An oasis in a contemporary setting

  • 3 restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated pools, yoga studio and kids' club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,449 reviews

TripAdvisor Rating  4.6/5  5,245 reviews

Certificate of excellence 2024

Less than Mediocre

TripAdvisor rating 1.0/5

jill d TripAdvisor review

I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.

Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We sincerely regret to learn that your experience did not meet your expectations, particularly during an extended business stay of nine days. While we are pleased that you found our public areas and housekeeping service satisfactory, we are truly sorry for the shortcomings you encountered in your room condition, food and beverage offerings, and overall service. Your comments regarding cleanliness details, room layout, balcony size, and maintenance are taken very seriously and have been shared with the relevant departments for immediate review and corrective action. We also deeply regret the difficulties you experienced with our front desk, concierge, and valet services. The situations you described—especially during your checkout—are unacceptable and do not reflect the level of professionalism and efficiency we aim to provide. Please accept our sincere apologies for the frustration and stress this caused, particularly with a flight deadline. Your feedback regarding dining service delays, limited room service options, and breakfast experience has also been noted and will be addressed with our Food & Beverage team to improve both quality and service consistency. We truly appreciate you bringing these matters to our attention, as candid feedback like yours is essential for us to improve. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide a stay that better reflects our intended standards. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Peter L. M. Couples - Confirmed reviews ALL

Hotel was really good, very impressed with the decor, size and helpfulness of the staff.We were there at the same time the International film festival which probably gave the place a different vibe. Surprised that the restaurants weren’t that busy except for breakfast in Saray.

Dear Guest, Thank you for your kind feedback regarding your recent stay at Mövenpick Marrakech. We are delighted to hear that you appreciated our hotel’s decor, facilities, and the helpfulness of our staff. It is indeed a vibrant time during the International Film Festival. We acknowledge your observation about the restaurant occupancy, and we will take note of your comments for future reference. Best regards, Guest Relation Manager

Unlawful charge and no reply from hotel

TripAdvisor rating 1.0/5

louisemulholland21 TripAdvisor review

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

Dear Guest, Thank you very much for contacting us, and I am truly sorry for the inconvenience and frustration this situation has caused. We will verify the cancellation details and the charge in question, and we will update you as soon as possible with a resolution. In the meantime, if you wish to provide any additional documents—such as the cancellation confirmation email or screenshots—please feel free to send them to us. For direct follow-up, you can also reach our customer support team at: hanane.bouamar@movenpick.com & abdellatif.elallaf@movenpick.com Once again, we apologise for the delay in response and appreciate your patience and loyalty to Accor. We are committed to resolving this matter promptly. Kind regards, Guest service Movenpick Marrakech

Customer review rating 5.0/5

Ziad G. Business - Confirmed reviews ALL

Thank you Hanane for your kindness and professionalism

Dear Ziad G., Thank you for your kind words regarding Hanane's service. We are pleased to hear that her professionalism made a positive impression during your stay. Your feedback is greatly appreciated and motivates our team to maintain high standards. Anas Kasmaoui Guest Relation Manager

A great stay

TripAdvisor rating 5.0/5

patricia g TripAdvisor review

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us, even despite the inconvenience of arriving without your luggage. We are glad our proximity to the mall helped make things easier for you. It is also a pleasure to know that you enjoyed our rooftop restaurant, the guided tours arranged by our concierges, the heated pool, and the relaxing leg massage with Argan oil. We will be certain to share your kind words with our teams. We also appreciate your comment regarding the Spanish restaurant not being open for lunch. Your feedback is valuable and will be shared with the concerned department for future improvements. We are truly pleased that you enjoyed your dinner at the Moroccan restaurant, especially the lamb, and that it left such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team

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Other web-users rate our hotel

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  • 31 reviews 3.6/10 WiFi
  • 1,540 reviews 9.4/10 Breakfast
  • 1,051 reviews 9.5/10 Wellness Area
  • 901 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.