Mövenpick Marrakech 5 stars

Customer review rating (ALL Rating) 4.4/5 2,466 reviews

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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in downtown Marrakech in the L'Hivernage district

  • An oasis in a contemporary setting

  • 3 restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated pools, yoga studio and kids' club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,466 reviews

TripAdvisor Rating  4.6/5  5,245 reviews

Certificate of excellence 2024

Unlawful charge and no reply from hotel

TripAdvisor rating 1.0/5

louisemulholland21 TripAdvisor review

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

Customer review rating 5.0/5

Ziad G. Business - Confirmed reviews ALL

Thank you Hanane for your kindness and professionalism

Dear Ziad G., Thank you for your kind words regarding Hanane's service. We are pleased to hear that her professionalism made a positive impression during your stay. Your feedback is greatly appreciated and motivates our team to maintain high standards. Anas Kasmaoui Guest Relation Manager

A great stay

TripAdvisor rating 5.0/5

patricia g TripAdvisor review

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us, even despite the inconvenience of arriving without your luggage. We are glad our proximity to the mall helped make things easier for you. It is also a pleasure to know that you enjoyed our rooftop restaurant, the guided tours arranged by our concierges, the heated pool, and the relaxing leg massage with Argan oil. We will be certain to share your kind words with our teams. We also appreciate your comment regarding the Spanish restaurant not being open for lunch. Your feedback is valuable and will be shared with the concerned department for future improvements. We are truly pleased that you enjoyed your dinner at the Moroccan restaurant, especially the lamb, and that it left such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team

Great

TripAdvisor rating 4.0/5

Goodvibes1 TripAdvisor review

Visit from UK. We enjoyed our 3 night stay but I believe the hotel is not 5*. More like 3 plus. Well, the hotel itself is 5* but our room was not. Arrival: absolutely beautiful and clean entrance/reception area. Grounds are beautiful. Check in was no problem and friendly staff. I took £500 in cash and exchanged this at reception upon check in without any issues. Please don't do what I do. I take credit card all over the world but on this occasion I did not. I preferred to use cash but the hotel placed a £300 hold/deposit on my debit card. I only took my spare savings debit card so had to quickly transfer money across . My fault but make sure your debit card is loaded with extra cash you won't be using for this if you are only bringing cash from the UK and don't want to take Credit card. Anyway, all fine and had assistance with luggage to the room. The room was nice and spacious but a few points: No do not disturb sign to use, no bin in the room except bathroom, separate toilet was very uninviting ( tiles looked dirty and toilet/area just looked old) it's nice to have a comfortable area to do your business in a 5* so this was definitely not, no iron in room even though stated there was, switch sockets were silver and looked dirty this could have been marks from cleaning but should be polished before new customer arrives and finally the shower was large with hot lovely water but again the tiles had splash marks that looked dirty, should be cleaned before new customer. So from experience room was 3*. Tiny balcony with nice view towards pool, used common sense and moved the table in between the two large chairs otherwise you could not move . No issues at all for us but just a point. Breakfast was lovely without complaint. Service: First impressions count! Our first afternoon we sat by the pool near the back for an hour. Lovely weather and like others we fancied a beer or cocktail. Two male waiting staff walked by more than 10 times without saying anything (considering it was service only!) we decided to be our British selves and walked along the pool trying not to look irritated and approached the bar area. We were stopped in our tracks so we simply said can we get a drink we are sitting bottom of pool, husband said no issues we are at bar now and we will just get own drinks. The bartender didn't want to assist and pointed us away to 'another bar' perhaps he thought we were sitting at the pool behind but had he listened he would know that we had simply been sitting 45 minutes without being able to get a drink. Anyway, senior staff came over took order and told us politely our drinks would follow to where we were sat. They did arrive about 15 minutes later but that first impression was not great. Just let us buy our drinks at the bar and apologise offering table service next time but seemed a fuss on. That was the only issue, seems minor but not 5* service. Location: 40 minute lovely walk to the square. M avenue, LE 6 restaurant 10 minutes walk. We never used taxi and walked everywhere( Our preference when travelling) . Check out: I wanted to give a good hour and half as that's just me, this allows time for queuing and a slow check out. No queue 11:45ish and lady receptionist very friendly and asked how trip was, what we had done. Paid tourist tax in cash using left over dirhams so all good. Card hold was cancelled and we did repeat this back and a receipt followed. No issues. As we left the file festival was on so front of hotel was jam packed with Police and taped off, no issues at all and felt completely safe throughout whole trip. The presence of security and Police is nice to see for us.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the hotel’s grounds, entrance, and breakfast, as well as the overall comfort of your stay. We also appreciate your constructive observations regarding your room and service. Please accept our sincere apologies for the inconveniences you experienced with the room condition, minor cleanliness issues, balcony setup, and the initial poolside service. Your comments have been shared with the relevant teams to ensure these matters are addressed and improvements are made. It is our hope to have the opportunity to welcome you back and provide a stay that fully reflects the standards you expect from a 5-star property. Warm regards, Guest Relations Manager

Customer review rating 5.0/5

Branislav C. Business - Confirmed reviews ALL

Excellent location, facility, staff, breakfast, room.

Dear Guest, Thank you for your kind words regarding your recent stay at Mövenpick Marrakech. We are delighted to hear that you enjoyed our location, facilities, and services, especially the breakfast and room accommodations. Your feedback is greatly appreciated. Anas Kasmaoui Guest Relation Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.