Mövenpick Marrakech

Mövenpick Marrakech

Customer review rating (ALL Rating) 4.3/5 842 reviews

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Description

Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Three restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

ALLSAFE approved hotel

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

Telephone +212 5243-39100

Fax +212 5243-39110
  • By plane

    MENARA At 4km / 2.49 miles

GPS:31.6244222, -8.0157307

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  842 reviews

TripAdvisor Rating  4.5/5  2,864 reviews

Great hoyel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Greal location & great facilities.

Dear Mr J., First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

best service ever

Customer review rating 5.0/5

Kenza Z. Families - Confirmed reviews ALL

it was an uncredible experience mainly linked with the very high quality of service provided by the staff. From Said in the reception who gave me a wonderful room, from the two Meriem and Ahmed at the breakfast who make your breakfast a real joy, from the Conciergerie service who is always here to help and find new good options to discover the city. overall i would stay, the service i got during my stay is one of the best i experienced in my whole life!

Dear Mrs Z., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

poor service

Customer review rating 2.0/5

William W. Business - Confirmed reviews ALL

Waited 3 hours to get an Iron in my room . It arrived at 11:30 at night. Requested exrtra towels everyday but never got them without multiple calls. Maids turned of AC and when got to room the temp was about 90 degrees Wouls not recommend anyone stay hear

Dear Mr W., We were very disappointed to read your experience during your stay in our Movenpick hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Aesthetically pleasing, but broadly the service was poor.

Customer review rating 3.0/5

Gina Couples - Confirmed reviews ALL

The hotel is visually breathtaking and the pool area was a particular highlight. The pizza at the pool bar was delicious, however it took a long time to get the attention of the staff. The staff at the breakfast buffet were brilliant. In terms of areas for improvement, there were many. We had to change our room twice on arrival due to the first room not being what we requested and the second not being at a good standard. The reception staff that dealt with this were quite dismissive of the inconvenience this caused and offered no apology (in fact, shrugged in response to our concerns). We were celebrating a birthday during our stay and no special effort was made to accommodate this, which isn't what we'd expect from a 5 star hotel whilst celebrating a special occasion. The pillows were incredibly flat and uncomfortable, to the extent of causing neck pain for one of us. Overall, this is below the standard that we would expect from a 5 star hotel. Aesthetically pleasing, but broadly the service was poor.

Dear Mrs H., Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Movenpick . It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

very nice place to be

Customer review rating 4.0/5

Akram F. Couples - Confirmed reviews ALL

Ive been for the first time in this hotel. i was extremely surprised by the overall experience. very nice staff, especially Miss Hanane in reception, conciergerie and all staff are very nice. I was also extremely satisfied by the room service and how fast they are acting. propre hotel in general but still need some improvement for the elevators and carpets.

Dear Mr F., Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, we have well noted your remarks regarding the refreshment of the elevators and the carpets which we have forwarded to our heads of departments for revision. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

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