Mövenpick Marrakech 5 stars

Customer review rating (ALL Rating) 4.4/5 2,458 reviews

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Description

Hotel extras

  • Located in downtown Marrakech in the L'Hivernage district

  • An oasis in a contemporary setting

  • 5 restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated pools, yoga studio, fitness center and kids' club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,458 reviews

Customer review rating 5.0/5

Leonid K. Families - Confirmed reviews ALL

I would like to express my sincere appreciation for the outstanding service provided by Hanane at the reception. From the very first moment, her professionalism, efficiency, and exceptional responsiveness truly stood out. Every request was handled promptly and with great attention to detail. Hanane demonstrates a remarkable ability to anticipate guests’ needs while maintaining a warm, welcoming attitude. No matter how busy the reception area was, she remained calm, organized, and highly efficient. Her positive energy and dedication to excellence significantly enhanced our overall experience. It is rare to encounter someone so committed, proactive, and genuinely passionate about delivering high-quality service. Thanks to her professionalism and swift assistance, our stay was smooth, comfortable, and truly memorable.

Dear Leonid K., Thank you for taking the time to share your positive experience at Mövenpick Marrakech. We are delighted to hear that Hanane at the reception made such a significant impact during your stay. Her commitment to delivering exceptional service is indeed commendable and reflects our dedication to guest satisfaction. It is always gratifying to know that our staff's efforts to anticipate and respond to guests' needs are recognized. We strive to maintain a welcoming atmosphere, and it is heartening to hear that Hanane's professionalism and positive energy contributed to making your visit enjoyable and memorable. Your feedback will be shared with her and the team, as it serves as a great motivation for all of us. We hope to welcome you back in the future for another wonderful stay. Guest Relation Team

Customer review rating 5.0/5

Ashley K. Families - Confirmed reviews ALL

We had wonderful stay professional staff always trying to help special mention to Hanane front desk

Dear Ashley K., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff, particularly Hanane at the front desk, contributed positively to your experience. Your feedback is greatly appreciated. Best regards, Guest Relation Team

Customer review rating 5.0/5

Andrew C. Families - Confirmed reviews ALL

Everything was good Reception team hanane was dear to make our stay more enjoyable

Dear Andrew C., Thank you for your kind words regarding our service and the reception team's efforts to enhance your stay. We are delighted to hear that you had a positive experience with us. Sincerely, Guest Relation Team

Customer review rating 3.0/5

Laurent S. Families - Confirmed reviews ALL

I stayed with my family for a night in February. We arrived mid-afternoon and the 3 staff at the check-in desk were obviously struggling to keep up as more guests arrived. As Accor All Platinum member I went to the designated area for priority check-in. It didn't make in difference in treatment. When a clerk finally got to process our check-in we didn't even get a "hello". So bad first contact. We had two communicating rooms with windows directly exposed to some large building under construction on the over side of the street. Work on the site went on all the way to midnight, complete with noise of hammers and other power tools. Not the hotel's fault obviously, but they could have chosen to put a loyal Accor customer in a room less impacted by this noise. The pool area is nice (no long chairs available but that's to be expected anywhere when coming in the middle of the afternoon). We ordered drinks and pizzas, which tasted good, but again long service and staff looking overwhelmed. On the positive side, the hotel decoration is nice with good conference facilities (not the point of my trip, but something I appreciate), the 5PM snacks and chocolates were delicious, breakfast was better than average and hotel location is adequate. Overall several positive elements, but staff needs training and additional resources to meet the expectations of customers going on upper tier hotel facilities.

Customer review rating 4.0/5

Jun W. Families - Confirmed reviews ALL

When we checked in , it was Muhammad at the front desk welcoming us and arranged a quiet room for us as we requested, everything was perfect, these experience made a good start of our happy journey in Marrakesh. And whenever we needed assistance, he was happy to help, we truly appreciated his service and professionalism ! If there were not some other small issues happened, we would rate the hotel Extremely Satisfaction. There are also many other staff here were very nice too, all these warmth made us feel at home, we will come back again to stay in Movenpick in the future.

Dear Jun W., Thank you for sharing your positive experience at Mövenpick Marrakech. We are delighted to hear that you found our location convenient and enjoyed the serene garden environment. It is gratifying to know that Muhammad made a positive impression during your check-in, and we appreciate your kind words about his service and professionalism. We strive to provide a welcoming atmosphere, and it is heartening to learn that our staff contributed to making you feel at home. We acknowledge that small issues can arise during a stay, and we appreciate your understanding. Your feedback is invaluable as we continuously seek to enhance our guest experience. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Guest Relation Team

Other web-users rate our hotel

  • 953 reviews 9.4/10 Location
  • 1,893 reviews 7.4/10 Room
  • 5,492 reviews 8.8/10 Service
  • 29 reviews 4.5/10 WiFi
  • 1,595 reviews 9.5/10 Breakfast
  • 1,145 reviews 9.6/10 Wellness Area
  • 910 reviews 7.4/10 Cleanliness

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