Mövenpick Marrakech

Customer review rating (ALL Rating) 4.5/5 2,149 reviews

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Mövenpick Marrakech - Image 1
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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Three restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,149 reviews

TripAdvisor Rating  4.5/5  4,644 reviews

Certificate of excellence 2024

Exceptional Service and Memorable Stay at Mövenpick Marrakech

TripAdvisor rating 5.0/5

Demir A TripAdvisor review

We stayed at the Mövenpick Hotel in Marrakech for a week and had a wonderful experience, thanks largely to the exceptional staff who went above and beyond for us. Our booking company made a mistake and didn’t pay for our stay, which left us worried and unsure how to resolve the situation. Hanane, the front desk manager, was incredible—she patiently helped us understand and resolve the issue with care and professionalism. Her assistance was invaluable, and we’re deeply grateful for her support. Mohamed, the tea attendant, was another standout. He gave us fantastic recommendations for local places to visit, helping us discover hidden gems. He also went the extra mile by assisting us with our luggage when no other staff were available. His kindness and initiative truly made a difference. The concierge team, especially the lady working there, was also fantastic. She suggested excellent restaurants and took care of all our bookings seamlessly. Beyond the exceptional service, the hotel’s facilities were excellent. The heated pool, delicious breakfast, and well-equipped gym stood out. The location was perfect—centrally located for easy walking access to everything, yet tucked away from the main street, ensuring peace and quiet without traffic noise. We want to extend our heartfelt thanks to the amazing team at Mövenpick for making our stay so enjoyable. Their care and dedication made this trip truly unforgettable.

Dear Demira, Thank you so much for your kind and thoughtful feedback. We are absolutely delighted to hear that you had such a wonderful stay at Mövenpick Marrakech and that our team, especially Hanane, Mohamed, and our concierge staff, were able to make your experience unforgettable. We will be sure to pass on your compliments to them, as they will be thrilled to know their efforts made such a positive impact on your visit. We are also glad you enjoyed our hotel facilities, from the heated pool to the delicious breakfast and convenient location. It would be a pleasure to welcome you back in the future, and we hope to continue providing you with exceptional service. Warm regards, Anas Kasmaoui Guest Relations Manager

Terrible

TripAdvisor rating 1.0/5

Matt R TripAdvisor review

Our family stayed at the Movenpick in December this year and I'm afraid it was a very poor experience not just for a 5 star hotel but for any hotel. We had booked a room with a fold out bed for my daughter. The room was not there when we checked in, and we subsequently asked 6 times for the bed to be sent to the room - both over the phone and in person at the desk and each time we were assured it was coming. In the end I had to go again to the desk - my daughter by this point was exhausted as we had been travelling since 4am from London. For a hotel surely the absolute minimum is that you have a bed! Absolutely shocking. What was meant to be a relaxing break before Christmas was ruined by this experience. Just so poor - would avoid.

Dear MattrA7859EP, Thank you for your feedback, and we deeply apologize for the issues you faced during your stay. The experience you described regarding the missing bed is unacceptable, and we understand the frustration it caused, especially after a long journey. Please be assured that we are addressing the matter to prevent it from happening again. We truly value your comments and hope you will consider giving us another chance to provide a better experience. Sincerely, Anas Kasmaoui Guest Relations Manager

Spa with Najia

TripAdvisor rating 5.0/5

Douae M TripAdvisor review

Exellent service in the hotel mansour eddahbi this is my secend time with my family.the pool is nice and clean. Najia from the spa is exellent.it's amazing and I feel like a new person.realy I caud stay here forever.I was lucky to stay in ths hotel. I highly recommend the service with Najia in the spa👍👍👍👍👍

Dear Douae, Thank you so much for your kind words! We are thrilled to hear that you enjoyed the spa experience with Najia and found the service at the Hotel Mansour Eddahbi to be excellent. Your satisfaction is our top priority, and we are delighted to know that we met your expectations. We will be sure to pass on your compliments to Najia and the rest of the team—they will be thrilled to know they made your experience memorable. We look forward to welcoming you back for another relaxing and wonderful stay. Best regards, Anas Kasmaoui guest Relations Manager

Great hotel

Customer review rating 4.5/5

Jeff T. Solo - Confirmed reviews ALL

Great location. Every member of staff was extremely friendly. Heated pool was perfect.

Dear Jeff T., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our hotel's prime location and friendly staff, as well as the heated pool. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm regards, Mövenpick Marrakech

M

TripAdvisor rating 5.0/5

Usman H TripAdvisor review

Najia was absolutely amazing in giving me a foot massage. I was at movenpick on my lone travels and after long days, najia was always available and willing to give me a very nice massage which ended my day well. I can't thank her enough! Will always recommend her to everyone. Thank you najia for your delicate service and surely i will be back!

Dear Usmanh, Thank you for your kind feedback! We’re delighted to hear that Najia provided you with an amazing foot massage. We’ll be sure to share your compliments with her. We look forward to welcoming you back soon. Best regards, Anas Kasmaoui Guest Relations Manager

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Other web-users rate our hotel

  • 827 reviews 9.2/10 Location
  • 1,412 reviews 7.3/10 Room
  • 4,071 reviews 9.1/10 Service
  • 20 reviews 7/10 WiFi
  • 1,122 reviews 9.4/10 Breakfast
  • 844 reviews 9.1/10 Vibe
  • 629 reviews 9.6/10 Wellness Area
  • 594 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.