Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 4.1/5 775 reviews

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Novotel Casablanca City Center - Image 1
Novotel Casablanca City Center - Image 2
Novotel Casablanca City Center - Image 3
Novotel Casablanca City Center - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • 4 meeting rooms

  • Restaurant lounge

  • Located in the downtown area

  • Rooms with view of the port

  • Fitness center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with queen-size bed and sofa bed

Photo out of - Superior Room with queen-size bed and sofa bed

Combine work & relaxation in complete serenity. Situated on the upper floors, the Superior Room is the ultimate in comfort: tea & coffee making facilities, minibar, free WIFI & wellness kit with bathrobe & slippers. For up to 2 adults & 2 children.

  • Views:

    Harbour view

Max. number of persons
4
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Harbour view
  • Accessible room
See availabilities

Choose comfort and space. The Standard Room with twin beds combines modern decor, ergonomics and high-tech equipment, including air conditioning, tea and coffee making facilities, minibar and free WIFI access. For up to 3 adults.

  • Views:

    City View or Harbour view

Max. number of persons
4
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 28'/71 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Junior Suite with one bedroom and a living room, featuring a king-size bed and two sofa beds

  • Views:

    City View or Harbour view

Max. number of persons
4
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Telephone
Fax +212 5224-66501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 281 rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • 140 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Family

Services for children

  • Indoor playground for children

Sports and leisure

Gym

  • On site

Gourmet BAR

Photo out of - Gourmet BAR

Novotel Casablanca's restaurant offers delicious cuisine blending local and international specialties. In a modern and warm setting, enjoy your business lunches and your dinners in a friendly atmosphere.

Cooking style
International
Classifications & labels
2007
Capacity
100
Accessibility
Accessible service
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 Casablanca, Morocco
Telephone +212 5224-66500

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Novotel Casablanca's restaurant offers delicious cuisine blending local and international specialties. In a modern and warm setting, enjoy your business lunches and your dinners in a friendly atmosphere.

The Novotel bar invites you to relax in an elegant and contemporary atmosphere. Discover a menu of cocktails, selected drinks and snacks, ideal for a get-together or for working in a calm environment.

Enjoy a breakfast that perfectly caters to the different needs of all our guests (energy boosting, balanced, stimulating, sharing, etc.) thanks to our selection of healthy and delicious products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  775 reviews

Customer review rating 5.0/5

Fouad D. Solo - Confirmed reviews ALL

Bonjour Fouad d., Merci beaucoup pour votre retour. Ravie de lire que votre séjour a été aussi confortable et agréable. Je transmets vos compliments à nos équipes. Au plaisir de vous accueillir à nouveau très bientôt. Sincèrement, Lisa Bertrand Guest Experience Manager

Customer review rating 2.0/5

Nadeem S. Friends - Confirmed reviews ALL

Hello Nadeem S., Thank you for taking the time to write to us, and please accept my sincere apologies that your stay did not meet your expectations. What you describe does not reflect the standards we uphold, and your feedback has been passed on to our housekeeping and management teams so that the necessary checks are carried out. I hope to have the opportunity to welcome you again under better conditions. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Zaki C. M. Business - Confirmed reviews ALL

Hello Zaki C. M., Thank you very much for your review. I am delighted to read that our location and the warm welcome from our teams made your stay such a positive one. I will be sure to pass your compliments on to them. We look forward to welcoming you back very soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Abubakar K. I. Business - Confirmed reviews ALL

Bonjour Abubakar K. I., Thank you so much for your kind words. We are delighted that you enjoyed our hotel's location, cleanliness, and that our staff made your stay a pleasant one. We look forward to welcoming you again soon. Sincerely, Lisa Bertrand, Guest Experience Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bonjour Fouad d., Merci beaucoup pour votre retour. Ravie de lire que votre séjour a été aussi confortable et agréable. Je transmets vos compliments à nos équipes. Au plaisir de vous accueillir à nouveau très bientôt. Sincèrement, Lisa Bertrand Guest Experience Manager

Customer review rating 2.0/5

Nadeem S. Friends - Confirmed reviews ALL

Very bad

Hello Nadeem S., Thank you for taking the time to write to us, and please accept my sincere apologies that your stay did not meet your expectations. What you describe does not reflect the standards we uphold, and your feedback has been passed on to our housekeeping and management teams so that the necessary checks are carried out. I hope to have the opportunity to welcome you again under better conditions. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Zaki C. M. Business - Confirmed reviews ALL

Excellent by all means .

Hello Zaki C. M., Thank you very much for your review. I am delighted to read that our location and the warm welcome from our teams made your stay such a positive one. I will be sure to pass your compliments on to them. We look forward to welcoming you back very soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Abubakar K. I. Business - Confirmed reviews ALL

I had a very pleasant experience.

Bonjour Abubakar K. I., Thank you so much for your kind words. We are delighted that you enjoyed our hotel's location, cleanliness, and that our staff made your stay a pleasant one. We look forward to welcoming you again soon. Sincerely, Lisa Bertrand, Guest Experience Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Decent rooms and breakfast, convenient location. Gym needs improvement. AC in room was barely cooling.

Customer review rating 5.0/5

Ahmed S. A. H. Families - Confirmed reviews ALL

A truly wonderful stay. I am satisfied with the reception, restaurant, and room service. Overall, I had a fantastic time with my children.

Bonjour ahmed s. A. h., Thank you for your lovely review. We are delighted that you enjoyed your stay with us and that our reception, restaurant, and room service all met your expectations. Knowing that you and your children had a fantastic time is the best reward for our team. We hope to have the pleasure of welcoming your family back to the Novotel Casablanca City Center very soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Abdellah H. Solo - Confirmed reviews ALL

Excellent service

Bonjour Abdellah H., Merci beaucoup pour ce joli retour. Rendre un séjour inoubliable est exactement ce que nous cherchons à offrir, et vos compliments sur notre service seront transmis à toute l'équipe avec grand plaisir. Au plaisir de vous accueillir à nouveau. Sincèrement, Lisa Bertrand Guest Experience Manager

Customer review rating 2.5/5

Mark B. Families - Confirmed reviews ALL

Not made aware of hotel renovation prior to booking - negative impact on our stay - limited lift availability.

Bonjour Mark B., Thank you for taking the time to share your feedback. We are sorry to hear that the renovation works affected your stay, particularly regarding lift availability, and we understand your frustration. Please note that information about our ongoing renovation is available on our official ALL Accor website, as we strive to keep our guests informed prior to booking. These progressive improvements are designed to offer our guests an even more comfortable experience in the near future. We hope to have the pleasure of welcoming you back to discover the results. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 4.0/5

Felix O. Business - Confirmed reviews ALL

Stay was okm room size was great, meal options not so great

Bonjour Felix O., Thank you for your review. I'm glad you enjoyed our great location and the room size during your stay. Regarding the meal options, I take note of your comments and will share them with our team as we work on improving our offering. I hope to have the opportunity to welcome you back soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Hamza M. Solo - Confirmed reviews ALL

Good experience with staff

Bonjour Hamza M., Thank you for your review. I'm delighted that you had a good experience with our staff and enjoyed our well-located hotel. I hope to have the pleasure of welcoming you back soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Amr A. Business - Confirmed reviews ALL

Poor parking availability, very week AC, no enough cushions, cleaning is Ok but found some hair and spots on the bedsheets

Dear Amr A., Thank you for taking the time to share your feedback following your stay. I sincerely apologize that your experience did not meet the standards we strive for. Please be assured that I have shared your comments regarding the air conditioning, parking, cushions, and bedsheets with our housekeeping and maintenance teams, as these are points we take very seriously. I would like to take this opportunity to mention that our Lobby is currently undergoing renovation in order to offer our guests an even more pleasant setting, and this progressive improvement will continue to extend to other areas of the hotel. I hope to have the opportunity to welcome you back so we may offer you the experience you deserve. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 0.5/5

Ali A. Business - Confirmed reviews ALL

Hotel is not maintained at all very poor condition and there is flies in the breakfast restaurant and poor service from the team and bad Attitude- gym has no weight

Bonjour Ali A., Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay, the issues you describe regarding cleanliness, maintenance, and service are not the standards we hold ourselves to, and we understand your disappointment. Your comments have been shared with the relevant teams and will be addressed as a priority. We are equally looking into the breakfast area and gym facilities to ensure they meet our guests' expectations. We hope to have the opportunity to welcome you back and offer you a stay that truly reflects our commitment to quality. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 1.0/5

Suresh N. S. Business - Confirmed reviews ALL

Zero value for money.

Bonjour Suresh N. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn that your experience did not meet the standards you have come to expect from Novotel properties in India and the Gulf region. We understand the importance of having a wider range of vegetarian and vegan options available both at breakfast and through room service, and we appreciate you bringing this to our attention. Additionally, we are sorry to hear that you encountered communication difficulties with some members of our team. Your comments regarding English-language communication have been shared with the relevant departments for review and improvement. Your feedback is extremely valuable as it helps us identify areas where we need to improve. We appreciate your loyalty as an ALL Accor member and hope to have the opportunity to restore your confidence in a future stay. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Chris L. Couples - Confirmed reviews ALL

Was made to feel welcome. Fruit in the room and bottled water.

Bonjour Chris L., Thank you so much for your wonderful feedback! We are thrilled to hear that our central location and the little touches in your room contributed to making your stay enjoyable. It is always a pleasure to know that our team made you feel truly welcome. We look forward to welcoming you back to the Novotel Casablanca City Center very soon. Sincerely, Lisa Bertrand, Guest Experience Manager

Customer review rating 2.5/5

Susan H. Solo - Confirmed reviews ALL

Rooms are outdated. General maintenence of room items need more attention. Lobby being renovated and some banging occurred before 7:00 a.m.

Bonjour Susan H., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the noise from the renovation works, we fully understand how disruptive this can be and we are sorry this affected your rest. Regarding the rooms, we are pleased to let you know that they are also part of our ongoing renovation programme, and we look forward to offering our guests a fully refreshed and improved experience in the near future. We hope to have the opportunity to welcome you back and show you the transformation that is underway. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 0.5/5

Jean C. S. Business - Confirmed reviews ALL

Dear Accor Customer Relations, It was my first time visiting Casablanca, and as a Gold Member with Accor, I had no doubt about the quality of service and standards I would receive during my stay. Unfortunately, my experience at Novotel Casablanca was extremely disappointing and far below the expectations associated with a 4-star hotel within the Accor chain. During my stay, I faced several issues, including: No parking space available The room was full of moisture, with fungus visible on the walls and in the corners The trash bin was still full upon arrival, despite the room being supposedly cleaned No air conditioning in the room Damaged windows Bed linen that was almost wet due to the high humidity in the room The safe was not functioning No bathrobe provided No floor towels available in the bathroom I was genuinely surprised and disappointed to encounter such conditions in an Accor property. This experience did not reflect the standards of comfort, cleanliness, and service that I have always associated with your brand. I trust that you will take this complaint seriously and investigate the matter accordingly, as such conditions are unacceptable for any guest, especially loyal Accor members. Regrettably, I can assure you that this will be my first and last stay at this hotel. Kind regards, Jean C. S.

Bonjour Mr. S., Thank you for taking the time to share your experience with us. I would like to extend my sincerest apologies for the conditions you encountered during your stay. The points you raised are being taken very seriously and have been immediately shared with the relevant teams so that corrective actions can be implemented. Once again, please accept my sincere apologies. I truly hope to have the opportunity to welcome you back under conditions that fully reflect the standards you deserve. Sincerely, Lisa Bertrand Guest Experience Manager Novotel Casablanca City Center

Customer review rating 5.0/5

Mohammad Q. Friends - Confirmed reviews ALL

It was very good experience to stay at Novotel hôtel as always. Staff were very cooperative and supportive. Room was clean. Overall it was very good experience.

Bonjour Mohammad Q., Thank you very much for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay with us and that you especially appreciated the support and cooperation of our team, as well as the cleanliness of your room. Your satisfaction is our greatest reward, and we would be very pleased to welcome you again soon for another equally enjoyable experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Rosie P. Solo - Confirmed reviews ALL

I had best service and best Stay i wish Come back soon

Bonjour Rosie P., What a wonderful review, thank you so much! We are truly delighted to hear that you enjoyed both our service and your stay with us. It would be our pleasure to welcome you back to the Novotel Casablanca City Center very soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 3.0/5

Luis C. Business - Confirmed reviews ALL

I used this hotel a few times for regular work trips in Casablanca, due to it's location. Last trip I dinner at hotel and the buffet was simple a took long time to replenish the trays. I was never able to get the invoice before check out. The lobby is currently under renovation works.

Bonjour Luis C., Thank you for your loyalty and for taking the time to share such honest feedback. We are glad our location continues to meet your needs during your business trips to Casablanca. Your comments regarding the dinner buffet replenishment and the difficulty in obtaining your invoice before check-out are completely valid, we sincerely apologise and have shared these points with the relevant teams for immediate improvement. Our lobby is currently undergoing renovation to offer our guests an even more pleasant environment, and we very much look forward to welcoming you back in this refreshed space. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 2.5/5

Roland M. Business - Confirmed reviews ALL

Needed renovation starting, rooms functional, Nespresso in room a highlight, nice new restaurant / bar area

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 445 reviews 9/10 Location
  • 734 reviews 6.3/10 Room
  • 839 reviews 8.4/10 Service
  • 18 reviews 8.9/10 WiFi
  • 401 reviews 6.3/10 Cleanliness
  • 247 reviews 7.5/10 Breakfast
  • 177 reviews 4.5/10 Amenities
  • 20 reviews 1.4/10 Wellness Area

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