Started the stay with a Gate 1 Tour and then stayed an additional 3 days.

We loved the service.... went above and beyond...friendly staff Great Country

Nice check in at reception, the staff that checked me inn is perfect I can't remember his name.

Perfect location, the hotel is close to the main train station, very close to Medina and close to the commercial port of Casablanca. You can reach the big Mosque in a few minutes. Excellent and professional staff, a very special thank to Nabil for his help and advices. Rooms are clean and quiet. I will come back.

I've stayed a this Novotel in Casablanca multiple times. It is convenient to the Gare Casa Port and many good restaurants and shops. I was curious to see their Covid protocols...the last time I stayed here was in February 2020. They met me at the door with a temperature check and hand sanitizer; while I checked in at the front desk, they sanitized my luggage prior to taking it to the room. The room was clean and the air conditioning was excellent. I felt completely comfortable while there and was able to enjoy my stay in Casablanca at the beginning and end of a two week visit to Morocco.

Miserable breakfast and standards of the room going down; not even laundry bag.

The rate was so low Love it Breakfast was excellent Staff SK friendly

Nice, quiet and clean rooms, very good situation in Casablanca, many things to do at a walking distance, the hotel staff is very nice and helpful. I really spent good times here ! Only the parking is too small, fortunately, the parking staff help to park the car if needed .

Came with my family - two kids Wanted to sleep all four of us in same room but saga bed was too small for two of us

It was a short stay however it was very good, and the staff are amazing tha

hotel needs some refurbishment. Not all elevators working and inside, control panels not fixed and you have impression that it will fall out. This is not even to fix, but dangerous. Staff at breakfast / dinner / bar not very reactive. Good preparation of all COVID actions (distancing, hydrolic gel etc.)

Very friendly team

Let me say first, that the night receptionist, Nabil, is the epitomy of Accor standards in excellence. Working during a difficult time, he has risen above the difficulties and performed his job and duties in a manner that this degreed-hotel manager would be proud of if he were my employee. Accor--take note! As for everything else (with the exception of the wonderful bed and great view), disappointment was there. Though the lounge bar was "closed", I was able to get a drink to take to my room -- given to me by a non-mask wearing bartender who touched her hair, face, and my glass. Then my receipt and money. The hotel manager (?) was standing with her (he was masked) and said nothing. When I paid, I was basically ignored, not thanked, just given the receipt and my money taken. Dinner was room service, of course (covid-hotelling!) and my dinner came to me cold as ice. I believe it was probably the same burger and fries that I had seen the delivery person wandering around with, looking for the owner of said food. I requested new and another was brought about 15 minutes later -- with burnt fries and a hard, burnt bun. I don't believe it was new, but rather put into the oven again for 10 minutes. Seriously not Accor standard! Breakfast was okay, again done through room service of course. Did not get the coffee I checked off, so had to reorder. Points given for Novotel making the best of this situation. It was served 20 minutes late--good thing I had extra time. The room had no menu, breakfast order card, nor coffee in the room, so it had to be "re-made up". Not a major thing. All in all, I think they tried to make the best of a difficult situation, but there has been plenty of time for the hotels that re-opened, to get their acts together. Signs everywhere for mandatory masks, temp taken upon entry before check-in, cleanliness was good (although not all the cleaning personnel were wearing masks). I've chosen Novotel many times as I'm an Accor loyalty card holder, and maybe I'm spoiled by the fantastic Accor Sofitels at which I've stayed. Normally I really like Novotel. But not this time. Except for super-receptionist Nabil!! Give that man a raise, Novotel/Accor!

Room service was under satisfactory. We spent two days and the rooms were not made. The hygiene (Old towels, soap,...) do not meet a four-star hotel standards. Was surprised to find the quality is less than what I experienced in the hotel before. No welcome gestures in the room as before. No water,...

This was my thirs time staying there and it was again a nice and pleasant stay overall. Room was comfortable and clean, personal very helpful. At present the location is surrounded by a lot of construction due to the renovation of old port area in Casa. Only minus point is breakfast due to technical defects of Coffee machines and other equipment....need to be improved.