Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 4.1/5 754 reviews

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Description

Hotel extras

  • 4 meeting rooms

  • Restaurant lounge

  • Located in the downtown area

  • Rooms with view of the port

  • Fitness center

Our accommodation(s)

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Room 1

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Gourmet BAR

Novotel Casablanca's restaurant offers delicious cuisine blending local and international specialties. In a modern and warm setting, enjoy your business lunches and your dinners in a friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  754 reviews

Customer review rating 4.0/5

Felix O. Business - Confirmed reviews ALL

Bonjour Felix O., Thank you for your review. I'm glad you enjoyed our great location and the room size during your stay. Regarding the meal options, I take note of your comments and will share them with our team as we work on improving our offering. I hope to have the opportunity to welcome you back soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Hamza M. Solo - Confirmed reviews ALL

Bonjour Hamza M., Thank you for your review. I'm delighted that you had a good experience with our staff and enjoyed our well-located hotel. I hope to have the pleasure of welcoming you back soon. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Amr A. Business - Confirmed reviews ALL

Dear Amr A., Thank you for taking the time to share your feedback following your stay. I sincerely apologize that your experience did not meet the standards we strive for. Please be assured that I have shared your comments regarding the air conditioning, parking, cushions, and bedsheets with our housekeeping and maintenance teams, as these are points we take very seriously. I would like to take this opportunity to mention that our Lobby is currently undergoing renovation in order to offer our guests an even more pleasant setting, and this progressive improvement will continue to extend to other areas of the hotel. I hope to have the opportunity to welcome you back so we may offer you the experience you deserve. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 0.5/5

Ali A. Business - Confirmed reviews ALL

Bonjour Ali A., Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay, the issues you describe regarding cleanliness, maintenance, and service are not the standards we hold ourselves to, and we understand your disappointment. Your comments have been shared with the relevant teams and will be addressed as a priority. We are equally looking into the breakfast area and gym facilities to ensure they meet our guests' expectations. We hope to have the opportunity to welcome you back and offer you a stay that truly reflects our commitment to quality. Sincerely, Lisa Bertrand Guest Experience Manager

Customer review rating 1.0/5

Suresh N. S. Business - Confirmed reviews ALL

Bonjour Suresh N. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn that your experience did not meet the standards you have come to expect from Novotel properties in India and the Gulf region. We understand the importance of having a wider range of vegetarian and vegan options available both at breakfast and through room service, and we appreciate you bringing this to our attention. Additionally, we are sorry to hear that you encountered communication difficulties with some members of our team. Your comments regarding English-language communication have been shared with the relevant departments for review and improvement. Your feedback is extremely valuable as it helps us identify areas where we need to improve. We appreciate your loyalty as an ALL Accor member and hope to have the opportunity to restore your confidence in a future stay. Sincerely, Lisa Bertrand Guest Experience Manager

Other web-users rate our hotel

  • 443 reviews 9.1/10 Location
  • 727 reviews 6.2/10 Room
  • 829 reviews 8.4/10 Service
  • 17 reviews 9.3/10 WiFi
  • 418 reviews 6.7/10 Cleanliness
  • 235 reviews 7.6/10 Breakfast
  • 161 reviews 4.4/10 Amenities
  • 137 reviews 5.8/10 Food

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