Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 3.9/5 623 reviews

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Novotel Casablanca City Center - Image 1
Novotel Casablanca City Center - Image 2
Novotel Casablanca City Center - Image 3
Novotel Casablanca City Center - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • 4 meeting rooms

  • Restaurant lounge

  • Located in the downtown area

  • Rooms with view of the port

  • Fitness center

Our accommodation(s)

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Telephone
Fax +212 5224-66501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  623 reviews

TripAdvisor Rating  3.6/5  2,000 reviews

Customer review rating 2.5/5

Danielle W. Solo - Confirmed reviews ALL

I didn't look closely at the online reviews until after I had made a non-refundable booking. Some of them are clearly fake. The hotel is too tired and shabby for the Novotel brand. The air conditioning barely worked and the male staff were mostly cold, evasive and unhelpful, with the exception of the staff in the restaurant and bar who were lovely. The women on staff I encountered were also unfailingly helpful and friendly. It's in a good location, and it's basically clean, but the furniture is all stained, there are marks on the walls and floor, the towels thin and greying and, weirdly, the sheets didn't go all the way to the bottom of the bed. If you are looking for cheap, maybe check out the Ibis next door. If you want something higher-end go to the Sofitel on the other side. I didn't go into either of them, though, so read the reviews thoroughly first and know what you are getting.

Dear Danielle W., Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely value the insights provided by our guests as they are essential in guiding our efforts for improvement. I am sorry to learn that your experience did not meet your expectations. We continuously strive to uphold the Novotel brand standards, and it is concerning to hear your observations about the condition of the furniture and the air conditioning. Your comments regarding the staff have been noted; it is encouraging to hear that the restaurant and bar team made a positive impression. We appreciate your comments about the cleanliness of the hotel and your observations concerning the towels and bedding. These aspects will be addressed with our housekeeping team to ensure we maintain a high standard of comfort for our guests. Thank you once again for your valuable feedback. We hope you will consider giving us another opportunity in the future. Best regards, Novotel Casablanca City Center

Customer review rating 4.0/5

Vivian L. Couples - Confirmed reviews ALL

One night spent at Novotel Casablanca.

Dear Vivian L., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your one night at Novotel Casablanca. We look forward to welcoming you back in the future for another delightful experience. Best regards, Novotel Casablanca City Center

Customer review rating 1.0/5

Alexandre C. Business - Confirmed reviews ALL

Room had no chair, and a bad smell of cigarette.

Dear Alexandre C., Thank you for your feedback regarding your recent stay. We regret to hear about the condition of your room and the unpleasant odor you encountered. Your comments will be noted for our ongoing efforts to improve our guest experience. Best regards, Novotel Casablanca City Center

Customer review rating 4.0/5

John D. Couples - Confirmed reviews ALL

Well located hotel. Clean. And comfortable.

Dear John D., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel to be well-appointed, clean, and comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Casablanca City Center

Customer review rating 2.0/5

Ali M. Business - Confirmed reviews ALL

OLD NOT CLEAN ELEVATOR ISSUES

Dear Mr. M., Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered regarding the cleanliness and the condition of our facilities, including the elevators. Your comments are very important to us and have already been shared with the concerned departments to take immediate corrective actions. We are currently working on improvements to enhance the comfort and overall experience of our guests. We hope you will give us another opportunity to welcome you back and provide you with a much better experience in the near future. Kind regards, Youssef Kssima Front Office Manager

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Other web-users rate our hotel

  • 378 reviews 9.1/10 Location
  • 587 reviews 6/10 Room
  • 667 reviews 8.1/10 Service
  • 12 reviews 8.9/10 WiFi
  • 336 reviews 6.3/10 Cleanliness
  • 186 reviews 6.5/10 Breakfast
  • 120 reviews 3.5/10 Amenities
  • 113 reviews 4.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.