ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 3.9/5 493 reviews

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ibis Marrakech Centre Gare - Image 1
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Avenue HASSAN II, Place de la Gare, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • City center location

  • 2 minutes from the train station

  • Buffet breakfast

  • Free WIFI

  • Restaurant & Bar

Our accommodation(s)

Hotel location

ibis Marrakech Centre Gare

Avenue HASSAN II, Place de la Gare
40000 MARRAKECH
Morocco

GPS:31.62975, -8.018305

Telephone
Fax +212 5244-35936

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  493 reviews

Customer review rating 0.5/5

Baijie S. Friends - Confirmed reviews ALL

The check-in experience was very poor, and the front desk staff had a terrible attitude. The negative emotions of the front desk staff were very obvious. We provided the order confirmation code and passports, but because the front desk staff entered the confirmation code incorrectly, they could not find my hotel reservation and refused to check us in. Later, it was my colleague who helped enter the correct hotel reservation code on your front desk computer, after which the front desk staff reluctantly and with a terrible attitude processed our check-in. The whole process took more than an hour, and we only got into our room after 1 a.m. Your management staff can review the video surveillance to verify this. I will not make any bookings at your Ibis hotels in any location in the future, and I will also inform the person in charge at Ctrip to conduct a necessary evaluation of your hotel to determine whether to delist or block it.

Dear Mr. Baijie S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We sincerely apologize for the very disappointing experience you encountered during your check-in. What you described does not reflect the level of service and hospitality we strive to provide to our guests. We fully understand how frustrating and exhausting it must have been to wait for such a long time late at night after your arrival. Please accept our deepest apologies for the inconvenience caused by the reservation handling issue as well as for the attitude and lack of professionalism you experienced at the reception desk. Your comments have been taken very seriously and will be reviewed internally with the concerned team and management in order to prevent such situations from happening again. We truly regret that this experience affected your impression of our hotel and the ibis brand overall. Guest satisfaction remains our priority, and feedback such as yours is extremely important in helping us improve both our service quality and communication standards. Thank you once again for bringing this matter to our attention. Kind regards,

Customer review rating 1.5/5

Youssef R. Solo - Confirmed reviews ALL

Hotel not answering phone calls the day where i was coming, wanted to ask about the parking ,etc The shower causes a flood in the bathroom.

Dear Mr. Youssef R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the difficulty in reaching the hotel by phone, the issue with the shower, and the noise disturbance during the night. This is certainly not the level of comfort and service we aim to provide to our guests. We also regret the confusion regarding your payment and reservation details. We completely understand your concern, and we kindly invite you to contact us directly with any billing confirmation from your bank so we can verify the situation promptly and ensure that no double payment has occurred. Your comments regarding the reception experience and overall service have been shared with the concerned teams to help us improve both our communication and guest assistance. We truly value your feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to regain your trust and provide you with a much more pleasant experience in the future. Best regards, Hotel Management

Customer review rating 0.5/5

Soufiane D. Families - Confirmed reviews ALL

Old - old bed.- water runing in shower. Bad air.

Bonjour M. D., Merci d’avoir pris le temps de partager votre retour détaillé. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. Les problèmes que vous mentionnez concernant l’état de la chambre, notamment la literie vieillissante, le dysfonctionnement de la douche, la qualité de l’air ainsi que la propreté, ne correspondent pas aux standards de qualité que nous nous efforçons de maintenir. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin qu’un contrôle complet de la chambre et des installations soit effectué, et que les actions correctives nécessaires soient mises en place. Nous regrettons également votre insatisfaction concernant le petit déjeuner, le wifi et la reconnaissance de votre statut de fidélité. Votre retour est pris très au sérieux et nous aidera à améliorer nos services. Nous vous présentons nos excuses pour l’ensemble des désagréments rencontrés et espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Cordialement

Customer review rating 5.0/5

Jack K. Solo - Confirmed reviews ALL

I had a very late check-in around 2:00 am, but I was greeted with a warm welcome by an older gentleman whom I called Ozzy. He helped me to my room when my key wouldn’t work. The younger man who processed my payment was equally hospitable and complimentary. The breakfast was varied, with some really nice options. The staff were attentive and poured my first tea in Morocco. I believe first impressions really count when it comes to service. I would recommend a stay at Marrakech Centre Gare.

Bonjour Monsieur K., Merci d’avoir pris le temps de partager votre expérience suite à votre séjour à l’ibis Marrakech Centre Gare. Nous sommes ravis de lire que votre première impression a été positive et que notre équipe de réception, même lors de votre arrivée tardive, a su vous accueillir chaleureusement et vous assister efficacement. Votre mention de leur disponibilité, de leur aide avec votre chambre et de l’attention portée au petit-déjeuner nous touche particulièrement. Nous sommes également heureux que vous ayez apprécié la variété du petit-déjeuner, la qualité du service ainsi que le confort général de votre séjour. Votre retour sur l’emplacement et le rapport qualité/prix est également très apprécié. Votre recommandation et votre satisfaction globale sont une belle reconnaissance pour nos équipes, qui s’efforcent chaque jour d’offrir un service attentif et accueillant, à toute heure. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour à Marrakech. Cordialement,

Customer review rating 5.0/5

Khaled H. Business - Confirmed reviews ALL

The staff was very helpful at the reception as well as at the restaurant. Location is 50 meters from the central train station. Rooms are clean.

Bonjour Monsieur H., Merci d’avoir partagé votre retour suite à votre séjour à l’ibis Marrakech Centre Gare. Nous sommes très heureux de lire que vous avez été satisfait de votre expérience, notamment l’accueil de notre équipe en réception et au restaurant, la propreté des chambres ainsi que la localisation idéale de l’hôtel à proximité de la gare. Votre appréciation concernant la simplicité de la réservation et la qualité du Wi-Fi est également appréciée. Votre satisfaction globale ainsi que votre recommandation sont une belle reconnaissance pour nos équipes, qui s’efforcent chaque jour de maintenir un bon niveau de service. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Marrakech. Cordialement,

Other web-users rate our hotel

  • 729 reviews 9.4/10 Location
  • 1,026 reviews 3.8/10 Room
  • 1,195 reviews 8.4/10 Service
  • 34 reviews 6.2/10 WiFi
  • 588 reviews 3.8/10 Cleanliness
  • 428 reviews 3.4/10 Comfort
  • 376 reviews 6.6/10 Breakfast
  • 279 reviews 4.4/10 Amenities

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