ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 3.9/5 502 reviews

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ibis Marrakech Centre Gare - Image 1
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Avenue HASSAN II, Place de la Gare, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • City center location

  • 2 minutes from the train station

  • Buffet breakfast

  • Free WIFI

  • Restaurant & Bar

Our accommodation(s)

Hotel location

ibis Marrakech Centre Gare

Avenue HASSAN II, Place de la Gare
40000 MARRAKECH
Morocco

GPS:31.62975, -8.018305

Telephone
Fax +212 5244-35936

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  502 reviews

Customer review rating 4.0/5

Luis R. M. M. Families - Confirmed reviews ALL

AGREABLE EY EFFICACE

Cher Monsieur M., Nous vous remercions sincèrement pour votre retour positif et pour le temps que vous avez consacré à partager votre expérience. Nous sommes ravis d’apprendre que vous avez passé un séjour agréable et efficace, et que vous avez particulièrement apprécié la qualité du service de nos équipes, notamment durant la période de Ramadan. Votre satisfaction concernant le rapport qualité/prix, la reconnaissance ALL ainsi que la qualité générale de votre séjour nous fait très plaisir. Nous prenons également bonne note de vos remarques concernant la propreté ainsi que l’environnement aux abords de la gare. Celles-ci ont été transmises aux services concernés afin d’améliorer encore le confort de nos clients. Nous vous remercions pour votre fidélité et espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Veuillez agréer, Cher Monsieur, l’expression de nos salutations distinguées.

Customer review rating 1.5/5

Sara M. Solo - Confirmed reviews ALL

While the staff was very helpful, the rooms and hallways were extremely dirty and not well maintained, the rooms smell funny and you could see traces of odd substances on the floor and walls, will never come back

Chère Madame M., Nous vous remercions d’avoir pris le temps de partager votre retour. Nous sommes désolés d’apprendre que votre expérience n’a pas été satisfaisante et que l’état de la chambre ainsi que des espaces communs n’a pas répondu à vos attentes. Vos remarques concernant la propreté et l’entretien de l’établissement ont été prises très au sérieux et transmises aux services concernés afin d’être immédiatement examinées. Nous sommes toutefois heureux de savoir que vous avez apprécié la disponibilité et l’amabilité de notre équipe. Nous vous remercions pour votre retour, qui nous aide à améliorer continuellement la qualité de nos services. Veuillez agréer, Chère Madame, l’expression de nos salutations distinguées.

Customer review rating 1.5/5

Greig A. Families - Confirmed reviews ALL

A toilet stained with faeces, blood on curtain(second trip I've found blood in my room at this hotel). Long dark hair on bed sheets. Room was changed but first impressions and service are extremely important. The manager assured me previously that this wouldn't happen again.

Dear Greig a., Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your recent stay. Your feedback is valuable, and we aim to provide a better experience for our guests in the future. Goodbye, ibis Marrakech Centre Gare

Customer review rating 4.5/5

Imtiaz P. Solo - Confirmed reviews ALL

Fuss free Check-In at Reception, room clean as expected and breakfast at this particular Ibis is the best, do much variety. Always enjoy my stay here.

Dear Imtiaz P., Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you enjoyed the seamless check-in process, the cleanliness of your room, and the variety offered at breakfast. Your continued patronage is greatly appreciated. Best regards, ibis Marrakech Centre Gare

Customer review rating 0.5/5

Amine E. M. Business - Confirmed reviews ALL

The employee at the front desk I had the worst experience ever plus the bathroom in my room was dirty; marks on the door and the wall Bad overall, will never go back

Dear Amine e. m., Thank you for sharing your feedback regarding your recent stay. I regret to learn about your experience with our front desk staff and the cleanliness issues in your room. Your comments are valued, and I assure you they will be reviewed with our team to enhance our service standards. Goodbye, ibis Marrakech Centre Gare

Other web-users rate our hotel

  • 714 reviews 9.5/10 Location
  • 1,031 reviews 3.7/10 Room
  • 1,177 reviews 8.3/10 Service
  • 35 reviews 5.5/10 WiFi
  • 587 reviews 3.8/10 Cleanliness
  • 437 reviews 3.4/10 Comfort
  • 373 reviews 6.8/10 Breakfast
  • 290 reviews 4.1/10 Amenities

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