ibis Marrakech Centre Gare

ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 390 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Swimming pool

  • Less than a 5 minute walk from the station

  • Free WiFi

  • Located in the city center

  • 10 minutes from Jamaa El-Fna and other tourist hotspots

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II, PLACE DE LA GARE
40000 MARRAKECH
Morocco

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles

  • By train

    ONCF MARRAKECH At 0.1km / 0.06 miles

GPS:31.62975, -8.018305

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN Non contractual photo

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  390 reviews

TripAdvisor Rating  3.5/5  1,367 reviews

Well located

Customer review rating 4.5/5

Oumayma Friends - Confirmed reviews ALL

It's well located, the staff were friendly , they did heleped us during our stay there to discover good places !

Dear Bouchal O., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Wonderful

Customer review rating 5.0/5

Ibrahim Families - Confirmed reviews ALL

Top du top

Dear Ibrahim B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Good stay

Customer review rating 5.0/5

Nunzia C. Families - Confirmed reviews ALL

Great job

Dear N., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Excellent location, Staff excellent.

Customer review rating 5.0/5

P. M. Solo - Confirmed reviews ALL

I booked for 4 nights and ended up booking another 8. I think that says everything.

Dear MAHONEY P., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Well located , good stay but the hotel needs a refurbishment

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

I have stayed at the hotel many times and it is a convenient location for me. However I think it’s time for a upgrade of the rooms and common parts as the hotel is looking a little run down.

Dear STEVEN B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Well located, clean, modern

Customer review rating 4.0/5

Ismail K. Couples - Confirmed reviews ALL

Very good

Dear ISMAIL k., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

good location, great staff

Customer review rating 5.0/5

Raja U. Families - Confirmed reviews ALL

It was a great experience staying at the hotel tell the staff there is the asset the hotel, yaseen goes out of the way to make sure you get everything you want, all other receptionist, cleaning staff, put their heart and soul in work, which is great,

Dear RAJA u., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

good location and transportation helpful staff

Customer review rating 4.5/5

David S. Solo - Confirmed reviews ALL

arrived late, restaurant closed but very acceptable local restaurant open right opposite where I had a super meal. clean comfy room with big comfy bed. bathroom ok with efficient shower- nice breakfast served from 04.00 to noon according to signage recommended

Dear DAVID s., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Well located next to main train station. Good breakfast and nice pool

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The location is good and the breakfast was very good. The hotel is a bit dated for example the carpet needs to be replaced. Some staff were very friendly and helpful but one or two were not. The room was comfortable but I was surprised there was no coffee making facilities, bottled water or a mini fridge. The TV selection could be a lot better as it was very limited. The bar was ok but no food in the evening except tagine I was told so I ate outside. But most of the staff were very nice. I just think there could be improvement made at this hotel.

Dear GERARD M., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Silver memeber benefits. Easy check in

Dear JUNAIDH D., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Room disaster

Customer review rating 1.0/5

A M. Business - Confirmed reviews ALL

Before I get on to the catastrophic room experience, it is only fair to list the good things about my stay: personnel friendly as ever, location super-convenient, garden a restful oasis, price good value. However....something is going dreadfully wrong in the management of the rooms. The first room I was given had a malfunctioning key, so, unable to enter, I had to trudge back down to Reception, tired and carrying my luggage. A receptionist tried the key and was also unable to open the door. I was given a second room and the problem was that its preparation was far from complete: yes, there were the basics, eg soap and loo paper. But there were no clothes hangers, no plug in the basin, and no company literature about the hotel's services. There was a long black hair on top of the duvet and the worst thing of all was that the waste paper basket had not been emptied. When I raised its lid, I saw its two contents - a smoked-down cigarette butt (???I thought it was a no-smoking zone) and a used sanitary towel. Was the bedlinen fresh? I had no way of knowing and now feared the worst. But by that time, at nearly 9pm, I did not have the energy to deal with Reception again, and wanted only to do a little work and have a good sleep. There were other things that disturbed me about the hotel's interior, notably that the carpets in public areas, especially corridors, were filthy, and that the upholstery in the breakfast room was covered in stains. This lack of hygiene is not acceptable and frankly would not pass a public health inspection - and the irony is that it is perfectly easy to clean both carpet and upholstery fabric, so why aren't they doing it? There seems to be a lack of will and morale about the hotel. But the thing that is completely, utterly, 100 per cent unacceptable is to find other people's body waste in your bathroom. And this is in the middle of a pandemic. What on earth is going on.

Dear ALISON M., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Great location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Enjoyed it, clean and quiet room

Dear Y. YASSER, We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Wonderful location

TripAdvisor rating 4.0/5

lightninglady2021 TripAdvisor review

Superb location, friendly professional staff. The restaurant/bar manager is tops, great service always with a smile. Thanks Adil. Pool area well maintained and a gorgeous oasis in the center of Marrakech. Recommend, will rebook.

We keep coming back

Customer review rating 4.5/5

Christine B. Couples - Confirmed reviews ALL

We have been staying at this hotel for the past seven years, and have always found it to be comfortable and very well managed.

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

The worst ibis

TripAdvisor rating 1.0/5

fardimcoan Couples - TripAdvisor review

Is this a hotel? Too old fashion. Do you call that a lift? It takes an eternity to do 0-3. And it's impossible for 2 person to use it with 4 suitcases. The rooms are too small and are badly painted. The washroom is pityful. I've been to more than 10 ibis in different countries and let me tell you that this one can't be described as hotel. It should be categorized as pensionat. Thank you

Dear Sir, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Best Regards

Broken bed

TripAdvisor rating 3.0/5

montyellen Couples - TripAdvisor review

Maybe it was because it was booked on a Black Friday deal but it was a poky room at the end of the corridor. Stayed in Ibis Gare in Marrakech many times and usually get better than this! One of the single bed mattresses collapsed at the bottom meaning sitting at that end was impossible as it dropped down! As it was late at night when we checked in we let it go as once in bed and horizontal it was ok. The receptionist was very apologetic. Still a great location for onward connections and good cafes and shops nearby. Forgot to bring toothpaste shop across the road open at 11.30 pm!!

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Not an Ibis standard

TripAdvisor rating 1.0/5

fabianalondres Couples - TripAdvisor review

Accor should improve this hotel to the Ibis standard. The building needs to be redecorated urgently, the bedroom had one part of the shower screen broken/removed! The mattress is very good! We paid extra to have a breakfast but there is no control at all, everyone could have a breakfast without paying! The breakfast was very poor managed, no enough cups, cutlery, food and drinks. There is not enough staff to top up the breakfast items.

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Average stay

TripAdvisor rating 3.0/5

Hellal_choudhury Friends getaway - TripAdvisor review

The rooms very adequate but it was very noisy outside and between rooms. The staff were very friendly and welcoming. The reception decoration was very poor and need some refurbishment. The breakfast items was very limited.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in ibis Marrakech Center, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

Avoid it... very bad... hotel rooms very dirty.. bad service..

TripAdvisor rating 1.0/5

993ruig Families - TripAdvisor review

Since arriving everything was terrible.. Staff not attentive at all.. Accor status not recognised.. Rooms very dirty.. Trying to overcharge at check-out.. Avoid it.. when we book an Ibis we expect a simple but clean room .. not here.. if you can avoid it..

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Best Regards

It Was Great

TripAdvisor rating 5.0/5

gostepahead Solo travel - TripAdvisor review

It was Great Staying At this Beautiful Location , Friendly Stuff , Clean & Comfortable Bed , Good Reputation , Nice Breakfast , I Use to Stay at this Hotel everytime i come To Marrakech , Because of its location and because The Price also , I 100 % Recommend This Hotel To Everyone .

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Marrakech Center Gare hotel and are delighted to read that we were able to match your holiday expectations. Best Regards

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