ibis Marrakech Centre Gare Hotel 3 stars

Customer review rating 3.8/5 2,252 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Marrakech Centre Gare
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Pool

  • Less than a 5 minute walk from the station

  • Free WiFi

  • Located in the city center

  • 10 minutes from Jamaa El-Fna and other tourist hotspots

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service availablePaying

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II
PLACE DE LA GARE
40000
marrakech
morocco

Tel: +212524435929

Fax: (+212)524/435936

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles

  • By train

    ONCF MARRAKECH At 0.1km / 0.06 miles

GPS :31.62975, -8.018305

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Twin -2 Single Beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Sweet Room by ibis with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Sweet Room by ibis with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,252 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,323 reviews

Excellent location

Customer review rating 3.8/5

J P. L. Friends - 10/09/2020 Confirmed reviews ALL

The venue is perfect and the staff were very kind and helpful!

Good location for train and buses. Great pool and garden

Customer review rating 3.8/5

Mark Couples - 16/03/2020 Confirmed reviews ALL

Comfortable place to stay. Location good for train and bus station. Staff helpful. Lovely pool and garden. A relaxing stay before going to the airport.

Good value place to stay

Customer review rating 3.8/5

Steven Couples - 24/02/2020 Confirmed reviews ALL

A budget hotel, located very close to the train station, which surprised because of its beautiful garden and outdoor swimming pool. Staff exceptionally friendly. Rooms and breakfasts were also better than expected given the great value of the price.

Dear STEVEN J., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

bad service

Customer review rating 3.8/5

Cynthia Families - 20/02/2020 Confirmed reviews ALL

Not the best Ibis I have experienced. Not a usual ACcor property

Dear CYNTHIA Y., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Well located

Customer review rating 3.8/5

Johnoncf Friends - 16/02/2020 Confirmed reviews ALL

First time staying in Morocco so did not know what to expect, but was plesently surprised with the Ibis Marrakech. Although only stayed for one night I felt very confortable. Had a really tasty meal in the restaurant. Impressed that there was a pool and nice garden but due to short stay was unable to use these facilities. Staff were very friendly and helpful. The hotel gave me faith back in Ibis Hotels after a bad experience I had in my previous stay in an Ibis hotel in Lisbon when I was insulted by a member of staff there. Thankyou for the stay.

Dear JOHN L., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR Directrice Générale

Highly Professional Team, Another a Great Stay

Customer review rating 3.8/5

Martin W. Solo - 01/02/2020 Confirmed reviews ALL

I travel all over the world in variety of hotels, I also use the Accor Group in Marrakech. This is an exceptionally well located hotel for both the Bus and Train Station. You can also walk in around 30/mins to the Médina or cheaply travel by taxi. The staff are very professional. I have spent several weeks at this Ibis since starting last year. The garden and pool Is very nice.

Dear MARTIN W., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Dirty rooms

Customer review rating 3.8/5

Khalid Couples - 30/01/2020 Confirmed reviews ALL

It is not even worth to talk about it....Just go and check room 308 where I stayed!

Dear KHALID E., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Well located, Reasonable price

Customer review rating 3.8/5

Meir M. Friends - 25/01/2020 Confirmed reviews ALL

Basic conditions, good service of the hotel team, there's need to replace the bathroom

Dear MEIR M., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR Directrice Générale

very good

Customer review rating 3.8/5

Redha A. Solo - 24/01/2020 Confirmed reviews ALL

as second time here its as i exepted

Dear REDHA A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

The worst ibis

TripAdvisor rating 3.5/5

fardimcoan Couples - 24/01/2020 TripAdvisor review

Is this a hotel? Too old fashion. Do you call that a lift? It takes an eternity to do 0-3. And it's impossible for 2 person to use it with 4 suitcases. The rooms are too small and are badly painted. The washroom is pityful. I've been to more than 10 ibis in different countries and let me tell you that this one can't be described as hotel. It should be categorized as pensionat. Thank you

Dear Sir, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Best Regards

Very poor

Customer review rating 3.8/5

Jon Friends - 23/01/2020 Confirmed reviews ALL

Standard rooms are in a very poor condition, upgraded rooms a little better. Windows and doors need replacing , front door of hotel scraps the floor. Fire door at end of corridors in a terrible condition

Dear JONATHAN G., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Good location and comfortable.

Customer review rating 3.8/5

Tom Couples - 22/01/2020 Confirmed reviews ALL

We had a nice time here. Room was always well cleaned and comfortable. Staff wernt the nost helpful The 2 ladies at the front desk were though. Lift a bit scary and breakfast meagre.

Dear THOMAS L., We first would like to thank you for choosing ibis Centre Gare for your holidays in Marrakech and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Sincerely, Jalila BENTAHAR General Manager

Dark, dirty and not an Ibis!

Customer review rating 3.8/5

Mic Business - 16/01/2020 Confirmed reviews ALL

Reception dirty and dark. Most of the bulbs were off or broken in the hallways. The chairs had stains, and the floor layers of dirt. Further, the reception was understaffed - only one person and 12 people trying to checkin. One staff behind the counter trying her best to cope with the load, and one man just watching and not doing anything. Further, priority checkin unmanned. We were asked if we needed help with suitcases, we said we did and were told to bring them ourselves from the car. Breakfast had no eggs and no potatoes. Only warm was porridge. Pancakes were stale and hard. No glasses for “juice” (squash), and no cutlery. No salt nor pepper. When I asked for an omelette I was told this was coming, but then scrambled eggs were provided in the hot tray instead. These smelt like fish. As we tried leaving the parking lot, the assistant asked for money. The room itself smelled of mould, and had visible signs of mold in the shower. The bed frame had a layer of dust. Pictures can be provided. Due to the shock of seeing an “ibis” in such a bad state all around, and rudeness of the porter, we felt that reporting any of this wouldn’t make sense nor solve issues. We opted to stay in the nearby Novotel the night after. All in all, not what I would expect from an Ibis.

Dear MICHELE D., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Broken bed

TripAdvisor rating 3.5/5

montyellen Couples - 11/01/2020 TripAdvisor review

Maybe it was because it was booked on a Black Friday deal but it was a poky room at the end of the corridor. Stayed in Ibis Gare in Marrakech many times and usually get better than this! One of the single bed mattresses collapsed at the bottom meaning sitting at that end was impossible as it dropped down! As it was late at night when we checked in we let it go as once in bed and horizontal it was ok. The receptionist was very apologetic. Still a great location for onward connections and good cafes and shops nearby. Forgot to bring toothpaste shop across the road open at 11.30 pm!!

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

good permanence

Customer review rating 3.8/5

G Solo - 10/01/2020 Confirmed reviews ALL

short and quite good permanence, hotel is easy to reach, close to center and bus and train station, persons are gentle, room was clean

Dear GIUSEPPE G., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Not an Ibis standard

TripAdvisor rating 3.5/5

fabianalondres Couples - 04/01/2020 TripAdvisor review

Accor should improve this hotel to the Ibis standard. The building needs to be redecorated urgently, the bedroom had one part of the shower screen broken/removed! The mattress is very good! We paid extra to have a breakfast but there is no control at all, everyone could have a breakfast without paying! The breakfast was very poor managed, no enough cups, cutlery, food and drinks. There is not enough staff to top up the breakfast items.

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Average stay

TripAdvisor rating 3.5/5

Hellal_choudhury Friends getaway - 03/01/2020 TripAdvisor review

The rooms very adequate but it was very noisy outside and between rooms. The staff were very friendly and welcoming. The reception decoration was very poor and need some refurbishment. The breakfast items was very limited.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in ibis Marrakech Center, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

Good value for money

Customer review rating 3.8/5

Anonymous Friends - 02/01/2020 Confirmed reviews ALL

Fine on the whole. Reception staff were helpful and friendly. Room was basic but kept clean, and excellent shower and comfortable “sweet bed”. Breakfast was disorganised. If not down early you often had to wait for staff to find cups, glasses, cutlery.

Dear KATHERINE H., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Average stay

Customer review rating 3.8/5

Hellal Friends - 01/01/2020 Confirmed reviews ALL

The rooms were satisfactory but there were no tea and coffee supplies in the room. The noise from the outside environment was coming in after the windows were closed.

Dear HELLAL C., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Perfect

Customer review rating 3.8/5

Anonymous Business - 31/12/2019 Confirmed reviews ALL

The staff was freindly and the rooms was good and very clean

Dear BETTY R., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

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