ibis Marrakech Centre Gare Hotel 3 stars

Customer review rating 3.8/5 2,374 reviews

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How it works?
ibis Marrakech Centre Gare
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+ 8 Services

Hotel extras

  • Swimming pool

  • Less than a 5 minute walk from the station

  • Free WiFi

  • Located in the city center

  • 10 minutes from Jamaa El-Fna and other tourist hotspots

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking Paying
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Copy/print service available Paying

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II
PLACE DE LA GARE
40000 marrakech
morocco

Tel: +212524435929

Fax: (+212)524/435936

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles

  • By train

    ONCF MARRAKECH At 0.1km / 0.06 miles

GPS :31.62975, -8.018305

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

IBIS KITCHEN

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Non contractual photo

BAR

The Bar: a friendly place to get together at any time of day.

Non contractual photo

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,374 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,345 reviews

10 things I hate about you (our stay)

Customer review rating 1.5/5

Angry C. Friends - 12/07/2021 Confirmed reviews ALL

Many things went wrong in our trip: 1. We booked through the ibis website and requested for a room with 2 beds but when we checked-in, they gave us 1 bed. 2. We asked them to change the room. They accompanied us to the new room and they were going to leave without giving us the key. 3. When we asked them for the key, they gave us the wrong room key. 4. The bathroom door had a faulty lock so my friend was stuck and locked in the bathroom for around 15 minutes without a phone to call for help. Luckily he was able to push himself out. 5. The pool is not exclusive for hotel guests. The public can enter if they pay. And it was uncomfortable seeing guys fully clothed just watching people swimming in the pool in their swimsuits. 6. When we asked for 2 extra towels for the pool, they said they ran out and we use the hotel towels instead. And they will replace them after. After we swam, no towels came to the room. We went out to explore the city and have dinner. We wanted to come back with fresh towels because after a long sweaty day, we just want to shower but still no towels came to the room. We asked 3 times and late at night they only sent 1 towel up to our room. We gave up asking. 7. We were so tired and when we were about to go to bed, we pulled the covers and realized the pillows didnt have any pillowcases. We really didnt want to call reception anymore. 8. Housekeeping staff also just barge in and open the hotel rooms without waiting for us to open the door for them. It happened twice. One when i was in an awkward position in the bed and the other when I was sitting in the toilet. 9. When we were checking out of the hotel, the guy in the reception had the nerve to tell us to rate our stay 10 out of 10 and he said his name many times. He was not helpful at all!! ***The only positive review is the lady at the front desk was helpful and we got to check-in at the hotel early like at 9:30am.

Outdated furniture

Customer review rating 1.5/5

D Solo - 08/07/2021 Confirmed reviews ALL

The hotel is very outdated, no renovation for many years, further, could not identify whether a complimentary upgrade as GOLD member offered. Further, I've received in confirmation email, that the room payment proceeded successfully, and I need to pay only the taxes at the hotel. Finally, I had to make a full payment at the hotel.

Very small rooms

Customer review rating 2.5/5

Ryan Business - 06/07/2021 Confirmed reviews ALL

The rooms are very tight, had so many issues with wifi, other than this, the lication of the hotel is perfect, the staff is very nice, hotel is clean, breakfast is really delicious.

Great stay

Customer review rating 5.0/5

Hanane E. I. Friends - 01/07/2021 Confirmed reviews ALL

Overall, I had a good experience with ibis marrakech centre gare ; the staff were incredibly helpful. Property is clean and beautiful

Makes travel easy

Customer review rating 4.5/5

Ali M. Business - 17/06/2021 Confirmed reviews ALL

You can arrive on the Supratour coach, 2 mins'walk from hotel (avoiding challenging taxi experience) then be met by friendly staff who make you feel at home. Room is clean, wifi and breakfast free, and there is a lovely garden and pool - it's all easy travel.

Customer review rating 3.0/5

Visitor Friends - 29/05/2021 Confirmed reviews ALL

The staff were nice and accommodating, but I didn't appreciate that the doors system was down for the rooms, so everytime we needed to go put, and come back, we had to be accompanied by a staff member who was the only one able to open the room's door for us. Which is inconvenient.

Dear FIRDAOUS B., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

all good

Customer review rating 4.5/5

Redha A. Couples - 07/04/2021 Confirmed reviews ALL

every thing was fine and all staff was helpful

Dear REDHA A., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

A good experience.

Customer review rating 3.5/5

Abby Solo - 26/03/2021 Confirmed reviews ALL

The team is very welcoming and nice. The room was very thin and I couldn't get my breakfast during my two days stay. However, the tv, air-conditioning, and bed made my stay very comfortable. Thank you.

Dear AIT BELAASRI A., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Impeccable service

Customer review rating 4.0/5

Anonymous Couples - 26/03/2021 Confirmed reviews ALL

The service was great, all the demands were immediately satisfied, the work of receptionists is exceptionally great. Will definitely come back again.

Dear JOHAR K., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Great staff, lovely garden.

Customer review rating 4.0/5

Chris Couples - 08/02/2021 Confirmed reviews ALL

We have stayed at this location many times. The staff always remember us with warm greetings. Its convenient and clean with a robust breakfast. I wish the decor had not been “modernized”... a failed Accor effort to make the budget brand “cooler” . The pool/garden area at this location is a wonderful oasis in the middle of the city. I recommend it.

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Professionnel

Customer review rating 4.5/5

Kara Business - 08/02/2021 Confirmed reviews ALL

Top

Dear K. KARA HAMZA, We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Well located, right place,

Customer review rating 5.0/5

Riad H. Couples - 21/01/2021 Confirmed reviews ALL

Nice place, well located, near by everything you need, very helpfull crew, thanks, will come back again,

Dear RIAD H., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Under standards

Customer review rating 2.0/5

Yassine B. Couples - 11/12/2020 Confirmed reviews ALL

Hotel under standards of accor group, i have been traveling all around the world experiencing accor hotels ibis as well, but didn’t see like ibis moussafir marrakech Over rated, i booked at 140 euros while hotel tarif was 330 dhs 400 dhs at hotel. Breakfast very poor, incompleted, and very expensive. No water in the room, very basic, Never come back Customer service was ok

well located

Customer review rating 3.0/5

D L. Families - 20/10/2020 Confirmed reviews ALL

good overall. the service at the breakfast is very medium.

Excellent location

Customer review rating 5.0/5

J P. L. Friends - 10/09/2020 Confirmed reviews ALL

The venue is perfect and the staff were very kind and helpful!

Good location for train and buses. Great pool and garden

Customer review rating 5.0/5

Mark Couples - 16/03/2020 Confirmed reviews ALL

Comfortable place to stay. Location good for train and bus station. Staff helpful. Lovely pool and garden. A relaxing stay before going to the airport.

Good value place to stay

Customer review rating 4.5/5

Steven Couples - 24/02/2020 Confirmed reviews ALL

A budget hotel, located very close to the train station, which surprised because of its beautiful garden and outdoor swimming pool. Staff exceptionally friendly. Rooms and breakfasts were also better than expected given the great value of the price.

Dear STEVEN J., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

bad service

Customer review rating 2.5/5

Cynthia Families - 20/02/2020 Confirmed reviews ALL

Not the best Ibis I have experienced. Not a usual ACcor property

Dear CYNTHIA Y., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Well located

Customer review rating 4.0/5

Johnoncf Friends - 16/02/2020 Confirmed reviews ALL

First time staying in Morocco so did not know what to expect, but was plesently surprised with the Ibis Marrakech. Although only stayed for one night I felt very confortable. Had a really tasty meal in the restaurant. Impressed that there was a pool and nice garden but due to short stay was unable to use these facilities. Staff were very friendly and helpful. The hotel gave me faith back in Ibis Hotels after a bad experience I had in my previous stay in an Ibis hotel in Lisbon when I was insulted by a member of staff there. Thankyou for the stay.

Dear JOHN L., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR Directrice Générale

Highly Professional Team, Another a Great Stay

Customer review rating 5.0/5

Martin W. Solo - 01/02/2020 Confirmed reviews ALL

I travel all over the world in variety of hotels, I also use the Accor Group in Marrakech. This is an exceptionally well located hotel for both the Bus and Train Station. You can also walk in around 30/mins to the Médina or cheaply travel by taxi. The staff are very professional. I have spent several weeks at this Ibis since starting last year. The garden and pool Is very nice.

Dear MARTIN W., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

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