ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 3.8/5 848 reviews

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Description

Hotel extras

  • City center location

  • 2 minutes from the train station

  • Buffet breakfast

  • Free WIFI

  • Restaurant & Bar

Our accommodation(s)

Hotel location

ibis Marrakech Centre Gare

Avenue HASSAN II, Place de la Gare
40000 Marrakech
Morocco

GPS:31.62975, -8.018305

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  848 reviews

TripAdvisor Rating  3.5/5  1,498 reviews

Too much cigarette smoke

Customer review rating 2.0/5

Lmtt Solo - Confirmed reviews ALL

Although I requested a non-smoking room, I was given a supposed non-smoking room on a floor with smoking rooms and a communal ashtray tight out wide my door. After complaining I was given a room away from smoke. It made me wonder why I wouldn’t have been given that room to start. Especially since it was clearly a better room, bigger, with bath and robe. As a Gold Accor member I would have thought this should have been first option. Unfortunately the whole hotel small of cigarette smoke. People smoke in the restaurant and bar so I’m glad I didn’t pay for breakfast. Accor needs to move with the times and forbid smoking in all properties. In the second room I was given, the bed and bath were comfortable but some difficulties with getting air conditioning to be cooler and pillows were thin and lumpy.

Ok Stay

Customer review rating 3.0/5

Ginger Families - Confirmed reviews ALL

Stayed one night at the Ibis in Marrakech. We had already done the online check-in and they still made us wait and fill out a form at check-in. Check-in wasn't smooth. Rooms are old. Didn't have soap at the sink. Only had one towel for a two single beds - I asked for one and told them I would bring it upstairs. They insisted they would bring it up, we never received the towel. No hairdryer. Only good point is that they have a nice-looking lobby and a good location. Check-out was smooth. This is not the kind of service I would expect at this price point in Morocco.

Not the usual Ibis standard

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Things were missing. Needs renovation.

Nope. Not this one. Look elsewhere.

TripAdvisor rating 1.0/5

Tour608580 TripAdvisor review

When checking in, We were asked to fill in a form (e.g. passport and visitor info.). Checking in at other Ibis stays in Morocco, the front desk completed the form, so this felt different from the start. After completing the form the front desk takes a photo copy of the passport. The other Ibis stay did not do this. I don’t like this practice. Next they want you to provide a credit card or cash for the stay. No problem. Then you get a room key. This was different again. Here they write the room number on a small bit of sticky paper and stick it to the room key. No fancy paper sleeves here I guess. I proceeded up the room on second floor. Open the door, stepped inside, closed the door, turned the door lock and …… the door does not lock. The lock mechanism just spins and spins and spins. As I turned the lock in both directions it comes off in my hand! Now I know what the problem is, broken lock. I return to the front desk, explain the situation and the clerk immediately decides to assign me a new room. She reprogrammed the room key and adds the new sticky bit with a new room number and off I go to the second floor again. I reach the new room and step inside. To my amazement there is no lock on this door! Nothing to twist, no lock mechanism whatsoever. Second time. Am I being punked? I head down to the front desk again, see the same clerk and I explain that this room too does not have any way to lock the door from the inside. I’m asked to take a seat while they figure out what to do. After a short wait a new key appears. Different floor this time, so “third time is the charm”? I step inside the room, and joy, there is a lock, and it works! Take pleasure in the little things. :-) I open the suitcase and start to unpack. When I’m ready to hang my shirts, I notice there are no hangers. This is very unusual for an Ibis as they use the hangers that have the permanently attached rings with the detachable hanger frames. In this room however, no rings, no hangers. I decide to not go back to the front desk again. I’ll go without hangers. I have a lock! I unpack my toiletries and put them in the bathroom. Looking around I see I have a couple of towels, some toilet paper, etc. I’m glad to see them. Then to my complete horror I see that neither the last guest nor housekeeping has flushed the toilet!!!!. Gross. So gross. Decision time, 1: call house keeping, 2: repack and move again (is there a 4th room?), or 3: flush and clean the toilet myself. At this point I don’t have any faith in the skills of housekeeping or maintenance at this hotel. I decide to clean the room, the whole room, because who knows what else they may have missed or ignored. The TV remote for example has not been cleaned in ages, it has all kinds of gunk in between the buttons and is sticky to the touch. While cleaning I got the feeling that this room is a special room. It is likely used as a donor when other rooms in the hotel need parts. It is likely used as a workshop for maintenance judging by errant drill holes on the flat surfaces. And maybe it is used as a hang (break room ) for staff. After cleaning the room, I felt icky, so time for a shower. Instant hot water and great pressure! Things are looking up. I notice that the water is beginning to rise in the shower tray. I turn off the shower spray and see it’s just a slow drain, and not (fully) blocked as I had feared. While I do travel with limited cleaning supplies, I don’t travel with plumbing tools, so I can’t fix the drain. Maybe I could have borrowed some tools from maintenance since they are not using them. Ibis typically provides shower gel, maybe shampoo etc. in large pump bottles in the shower and hand basin area. Here they have one bottle in the shower and one in the sink. Both of them were empty but they did provide two soap bars. The basin didn’t have the drain plug (to hold water in the basin). Perhaps it too was donated to a different room. One of the two towel hooks was loose. I didn’t hang a towel on it for fear it would fall off the wall. Bedding was fine. They didn’t have the spare blanket or pillows (or maybe they too were donated) in this room. Window was open before I entered the room, but that window had a working lock, so closing it was simple. Only one working power socket in the room beside the bed. I recommend you bring a power adapter with multiple USB ports and long cables if you are traveling with multiple devices. TV was non functional initially. I swapped the batteries and then it powered on. It had some basic channels, but the reception was very bad, so it was unwatchable. Wonder if the satellite connection was donated. Wi-Fi was very slow and intermittent in the room. Completely unreliable. Don’t rely on it for business. The highlight of the stay was the gentleman behind the bar. He has great interaction skills and was genuinely helpful. I’m not fussy and I don’t sweat the small stuff. I’m relaying this story here as PTSD therapy for me. There’s a small chance that some/all the other rooms are entirely functional. Don’t let this story dissuade you from Ibis. I stay at Ibis hotels a few times a year and they are all much much better than this one.

Flight cancelled, ideal for the airport

TripAdvisor rating 5.0/5

joannealiceb Solo travel - TripAdvisor review

After EasyJet cancelled my flight and we’re going to give me a none disabled friendly hotel I chose a hotel chain I use regularly as they are both lgbt and disabled friendly . Comfortable room that suited my needs as a disabled person and a great breakfast next morning Only downside was a grumpy elderly British person who did not like the hotel pet puss cat . Hotel puss cat was lovely but the elderly British person was not as try to avoid such people when I travel Room 326 was massive, huge television with an English language movie channel disabled friendly shower and bathroom and a comfy bed This hotel is ideal for Marrakesh airport and exploring the city with the train station next door there is a night sleeper train service to Tangier which is cheap and comfortable Great hotel and great deal all round .

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Other web-users rate our hotel

  • 658 reviews 9.3/10 Location
  • 1,094 reviews 3.8/10 Room
  • 1,129 reviews 7.9/10 Service
  • 25 reviews 5.6/10 WiFi
  • 575 reviews 3.5/10 Cleanliness
  • 534 reviews 2.8/10 Amenities
  • 474 reviews 3.6/10 Comfort
  • 354 reviews 6.6/10 Breakfast

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