Customer review rating 3.8/5 2,374 reviews
ALLSAFE approved hotel
Less than a 5 minute walk from the station
Located in the city center
10 minutes from Jamaa El-Fna and other tourist hotspots
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 12h00
Check out up to 12h00
Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
Standard Room with 1 double bed
Standard Twin -2 Single Beds
Sweet Room by ibis with 1 double bed
Sweet Room by ibis with twin beds
100% genuine reviews from our guestsFind out more
10 things I hate about you (our stay)
Angry C. Friends - 12/07/2021 Confirmed reviews ALL
Many things went wrong in our trip: 1. We booked through the ibis website and requested for a room with 2 beds but when we checked-in, they gave us 1 bed. 2. We asked them to change the room. They accompanied us to the new room and they were going to leave without giving us the key. 3. When we asked them for the key, they gave us the wrong room key. 4. The bathroom door had a faulty lock so my friend was stuck and locked in the bathroom for around 15 minutes without a phone to call for help. Luckily he was able to push himself out. 5. The pool is not exclusive for hotel guests. The public can enter if they pay. And it was uncomfortable seeing guys fully clothed just watching people swimming in the pool in their swimsuits. 6. When we asked for 2 extra towels for the pool, they said they ran out and we use the hotel towels instead. And they will replace them after. After we swam, no towels came to the room. We went out to explore the city and have dinner. We wanted to come back with fresh towels because after a long sweaty day, we just want to shower but still no towels came to the room. We asked 3 times and late at night they only sent 1 towel up to our room. We gave up asking. 7. We were so tired and when we were about to go to bed, we pulled the covers and realized the pillows didnt have any pillowcases. We really didnt want to call reception anymore. 8. Housekeeping staff also just barge in and open the hotel rooms without waiting for us to open the door for them. It happened twice. One when i was in an awkward position in the bed and the other when I was sitting in the toilet. 9. When we were checking out of the hotel, the guy in the reception had the nerve to tell us to rate our stay 10 out of 10 and he said his name many times. He was not helpful at all!! ***The only positive review is the lady at the front desk was helpful and we got to check-in at the hotel early like at 9:30am.
D Solo - 08/07/2021 Confirmed reviews ALL
The hotel is very outdated, no renovation for many years, further, could not identify whether a complimentary upgrade as GOLD member offered. Further, I've received in confirmation email, that the room payment proceeded successfully, and I need to pay only the taxes at the hotel. Finally, I had to make a full payment at the hotel.
Very small rooms
Ryan Business - 06/07/2021 Confirmed reviews ALL
The rooms are very tight, had so many issues with wifi, other than this, the lication of the hotel is perfect, the staff is very nice, hotel is clean, breakfast is really delicious.
Hanane E. I. Friends - 01/07/2021 Confirmed reviews ALL
Overall, I had a good experience with ibis marrakech centre gare ; the staff were incredibly helpful. Property is clean and beautiful
Makes travel easy
Ali M. Business - 17/06/2021 Confirmed reviews ALL
You can arrive on the Supratour coach, 2 mins'walk from hotel (avoiding challenging taxi experience) then be met by friendly staff who make you feel at home. Room is clean, wifi and breakfast free, and there is a lovely garden and pool - it's all easy travel.
Our most recent 20 reviews
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