ibis Marrakech Centre Gare 3 stars

I had messaged the hotel about assistance with airport transfer but never received a response. I also did the online check-in cause I was arriving late from my flight but it wasn't honored at the desk when I arrived cause I still had to fill out a physical form. I also wasn't informed about breakfast or the WiFi, but it could have been the language barrier. The elevator also wasn't working but they were nice enough to help with the suitcase to the second floor. The room was decent though and it was good enough for a quick overnight stay.

Hotel was nice in a good location train & bus station right next door.Swimming pool was a fantastic bonus.Breakfast was very satisfactory room clean & comfortable although very basic.No fridge lettle or bottled water all of which I've found in other ibis hotels.

Grateful for the family room option but the only comfortable part of the room was the bed. Nowhere to put anything—no real closet—and lots of worn things with stains or cracks. Reception was kind enough to upgrade us otherwise we would not have stayed. Garden and pool area are lovely and the breakfast buffet was actually quite good except for the lack of attention (no utensils to take anything so guests were picking everything up with their fingers) and coffee mugs etc were lacking.

Nice stay

We booked this hotel for a one night stay in Marrakech, expecting to find the quality standard of the ACCOR group as it is usually the case . We understand that IBIS is in the low range of the scale, but were horrified but what we got to experience. Despite of an online check-in for one room the previous day, it took an eternity to go through the procedures at the hotel. Quite unfriendly team at reception. We were told that the elevator was out of order. Considering that the doors were removed and replaced by wooden panels, I expect this for having been the case for very long time and to last forever. No towels available in the room at check-in. Reception indicated they would be brought "later". Same reply by the housekeeping person we informed as well. What happens if you want to mtake a shower upon arrival?? we left after one hour and towels were still not delivered. Accor gives their status guests a voucher for drinks which usually includes soft drinks, beer and local wine. IBIS Marrakech only accepts the vouchers for soft drinks or water. Beer only billed. Rooms need an urgent refurbishing and walls damaged by humidity. Extremely disappointing and miles below the expected standard for ACCOR hotels. It's time for ACCOR management to check the hotel and definitely shake the tree.