ibis Marrakech Centre Gare Hotel 3 stars

as second time here its as i exepted

Is this a hotel? Too old fashion. Do you call that a lift? It takes an eternity to do 0-3. And it's impossible for 2 person to use it with 4 suitcases. The rooms are too small and are badly painted. The washroom is pityful. I've been to more than 10 ibis in different countries and let me tell you that this one can't be described as hotel. It should be categorized as pensionat. Thank you

Standard rooms are in a very poor condition, upgraded rooms a little better. Windows and doors need replacing , front door of hotel scraps the floor. Fire door at end of corridors in a terrible condition

We had a nice time here. Room was always well cleaned and comfortable. Staff wernt the nost helpful The 2 ladies at the front desk were though. Lift a bit scary and breakfast meagre.

Reception dirty and dark. Most of the bulbs were off or broken in the hallways. The chairs had stains, and the floor layers of dirt. Further, the reception was understaffed - only one person and 12 people trying to checkin. One staff behind the counter trying her best to cope with the load, and one man just watching and not doing anything. Further, priority checkin unmanned. We were asked if we needed help with suitcases, we said we did and were told to bring them ourselves from the car. Breakfast had no eggs and no potatoes. Only warm was porridge. Pancakes were stale and hard. No glasses for “juice” (squash), and no cutlery. No salt nor pepper. When I asked for an omelette I was told this was coming, but then scrambled eggs were provided in the hot tray instead. These smelt like fish. As we tried leaving the parking lot, the assistant asked for money. The room itself smelled of mould, and had visible signs of mold in the shower. The bed frame had a layer of dust. Pictures can be provided. Due to the shock of seeing an “ibis” in such a bad state all around, and rudeness of the porter, we felt that reporting any of this wouldn’t make sense nor solve issues. We opted to stay in the nearby Novotel the night after. All in all, not what I would expect from an Ibis.

Maybe it was because it was booked on a Black Friday deal but it was a poky room at the end of the corridor. Stayed in Ibis Gare in Marrakech many times and usually get better than this! One of the single bed mattresses collapsed at the bottom meaning sitting at that end was impossible as it dropped down! As it was late at night when we checked in we let it go as once in bed and horizontal it was ok. The receptionist was very apologetic. Still a great location for onward connections and good cafes and shops nearby. Forgot to bring toothpaste shop across the road open at 11.30 pm!!

short and quite good permanence, hotel is easy to reach, close to center and bus and train station, persons are gentle, room was clean

Accor should improve this hotel to the Ibis standard. The building needs to be redecorated urgently, the bedroom had one part of the shower screen broken/removed! The mattress is very good! We paid extra to have a breakfast but there is no control at all, everyone could have a breakfast without paying! The breakfast was very poor managed, no enough cups, cutlery, food and drinks. There is not enough staff to top up the breakfast items.

The rooms very adequate but it was very noisy outside and between rooms. The staff were very friendly and welcoming. The reception decoration was very poor and need some refurbishment. The breakfast items was very limited.

Fine on the whole. Reception staff were helpful and friendly. Room was basic but kept clean, and excellent shower and comfortable “sweet bed”. Breakfast was disorganised. If not down early you often had to wait for staff to find cups, glasses, cutlery.

The rooms were satisfactory but there were no tea and coffee supplies in the room. The noise from the outside environment was coming in after the windows were closed.

The staff was freindly and the rooms was good and very clean

Accor property is ibis the expectation is very high standards very high but in my stay this all things make so unhappy customer. 1. Front office staff less English understood when I check in I told him my name showed him register number he go back office came back gave me one form to fill I check it’s not my name is there I told him than he go back bring a form of my name and he ask me you have to pay tax 33 dhirms I paid him 40 dhirms then he said to me he don’t have change he will gave me later or when I check out then they will return me but no money will gave back to me until check out. 2 Room experience also is bad in bed room live cable is there from from switch board and in bed room large mirror is broken and tv remote is not working in shower soap stand it’s broken in room window seal is broken so nosing , on window heavy curtains holes are there . 3. Dining experience no English menu is whole property and if you ask someone to explain to you in English no one can help you . But rest of my stay is ok It’s a short stay .

We had a nice stay. Our room was comfortable and clean with a view on the pool. The breakfast was very decent. We were not many in the hotel but I realise the walls are thin so I would not recommend to stay here when the hotel is busy as it would be very noisy. Access to a hair dryer would have been nice too. For the price, it was very decent.

Good — staff friendly and helpful but food could be better!