Fairmont Royal Palm Marrakech 5 stars

We stayed for 5 nights at the beginning of March in a deluxe suite. The room was good, a separate sitting room, clean, very nice sunny terrace with lounges on one terrace and dining table on other views over the garden and mountains. All as described on the website. A slight disconnect between room service and HK. Room service items stayed around for days, not cleared by HK. Not sure how that works. All the staff without exception were very friendly and eager to please. There was plenty of space around the pool area lots of loungers and umbrellas. We ate in all of the outlet’s food generally very good and service excellent, all but a little expensive adding on tax and service each time. Especially the wine, all the cheaper options on the list were out of stock in the outlets. We chose to go out of school holidays this made little difference. There were a lot of children staying I would guess 50 % of all parties had pushchairs and toddlers. Breakfast was a bit of a warzone with the toddler's noise and running around. Breakfast was a disappointment. Pastries and bread were exceptionally good. Cappuccinos were consistently perfect. Cooked options on the buffet were disappointing. However, we asked for things to be cooked fresh which they did without hesitation. With the space available we could move to avoid the noise of the toddlers around the pool. We could go back to our terrace which was quiet. Not sure why the hotel doesn’t have an adult only area by the pool. There is enough space to have a children's area and adult-only area at one end. The bus was good, and we used that and towards the end went out each night to restaurants in town. We found a couple which was great and very good value, just a short walk from where the bus stopped. On balance would we return… possibly + room lovely + service excellent – F&B expensive – lots of toddlers.

excellent

We stayed for a week and played golf for only couple of days. Could have played more if a reasonable package was there. The stay was wonderful and the service was very good. The menu at continental restaurant was limited. It could have been more diverse. The staff was very polite and helpful.

Everything was great-the staff, the food and the rooms. The hotel premises are beautiful.

the people in hotel are kind to help with any thing. the facility in hoel is perfect. also kids club and activities are very appreciated. Only one thing need to be improved. the person in kids club says the club provides lunch for kids, but they did not mention any charges, which makes me think it is free. and when I checked out, I was notified it takes 300 MAD per kid. This is not very nice.

Fairmont Marrakech has proven to be an a mazing resort. I always say that it is the staff which makes a resort desirable. Fairmont has the most caring and hard working staff. Their service is amazing and they are also very god with children. Particularly the staff in the kids club . the spa ( Penelope is amazing ) and the staff near the pool ( Mr Soltan boukhtioua) he knows how to cater for the guests. The only disappointing thing was that we spent a lot on our trip but i was not awarded any points towards my loyalty card when i was informed i will be even i book from a third party ( booking.com) Marrakech is the probably the best place to visit if you are after some winter Sun in the months of sept through to march.

My husband, two kids (12 and 14 years old) and I had a wonderful stay at the Fairmont. The hotel is beautiful; the facilities and amenities are plentiful and generous; the shops had lovely clothes and gift items; and the food at all of the restaurants was delicious (the breakfast buffet was fantastic). The most notable part of our experience was the outstanding service. The staff were incredibly warm, friendly and helpful. They made us feel so welcome and at home during our stay.

The Fairmont Palm welcomed our family, travelling from the four corners of the world, all ages from 9 months to 72 years old. Waking up to the view on the Atlas from the bedrooms was magical. Although the hotel was close to capacity for Christmas, its spaciousness meant we never felt cramped. The staff is incredibly warm and attentive. For particular commendation, Nadia and Fatima the breakfast hostesses and Soltan, who waited on us with virtuosic service in our demands for baby foods, allergies, and different arrival times. The concierge desk was excellent. The spa staff also. Rooms impeccably cleaned. In summary, a fantastic experience.

Our family of 4 enjoyed the stay, the grounds, spa and sport facilities however the food services need an improvement to match the other amenities of the resort. We typically enjoy having a light breakfast of a coffee and something small to eat, perhaps fruit or a bread item....and we were very disappointed with the only options being a buffet or room service. We understand that we could stay in our rooms and order light items however we like to be able to go to different areas of the resort and enjoy a coffee and perhaps read and chat in the early morning. I do think that for a resort of this quality the there should be more food options available for guests....there is the space to do this at either the outdoor or indoor bar as an example of possible locations there to provide this option (for a coffee and light bite to eat). Also in the evening there should be more options available...perhaps an extended tapas menu in the bar area available all evening....

Excellent visit, staff were fantastic and the quality of the design and build throughout the hotel and golf course are superb. Key highlights are the facilities available (gym/spa) which are much larger and better served than many other hotels or resorts and a thoroughly enjoyable golf course (with the driving range available to hotel residents at no additional cost). Two areas which could be improved on are the availability of vegetarian options across all restaurants and the chance to hang out a card to decline room service, as in other hotels, to be more environmentally beneficial during the stay (and receive Accor points?). Overall a great visit and will be highly recommended to both family and friends - we will be back!

The place was amazing The service was perfect

This was our second visit to the Fairmont. Very comfortable. Lovely staff. Beautiful views. Khalid (concierge) was particularly kind and helpful. As was Sultane in the pool restaurant. Please pass on our thanks to them. Here are THREE pieces of feedback which we strongly feel you should address in order to improve: 1 The food in the restaurants was very average and definitely over-priced. All the fish we ate was over-cooked, for example. The cauliflower gratin was not really a gratin, under-cooked and just a poor recipe. Honestly speaking, the standard of cooking just wasn't up to the standard we would expect. We ate MUCH better at the Amanjena and in various restaurants in Marrakech (e.g. Plus 61 or Terrasse des Epices). Even the street food we ate was better than in ALL of your restaurants. We appreciate that you are catering for large numbers, but every meal we ate at the Fairmont just wasn't all that great. You need to sort out your chefs and your menus! 2 The pools were all cold. We have 3 children (4, 8 and 10) and so it was really disappointing that none of the pools were heated enough for us to swim in. Again, the Amanjena was way better on this front: they had lovely warm pools to swim in even when the outside air temperature was 21 degrees. You definitely should address this as every other guest we spoke to said the same thing: it would potentially stop us from coming back if you don't fix this. 3 Plastic bottles! You need to get rid of these as it felt very weird coming from London (where people tend to have refillable water bottles) to be throwing away dozens and dozens of water bottles over the week. It damages the Fairmont brand and it damages the planet. Please fix this as it's a problem. I hope this helps. Thanks.

Too short but very relaxing. Attentive staff. Far from the madding crowd.

Attention to all details, in a fantastic resort, in the middle of peacefull nature.

We had a lovely stay, however we were misled about the disturbance from the building site. Secondly, the restaurant menus, especially in the evenings was quite limited and never changed. For a 5 star hotel, we’d expect more variety.