Fairmont Royal Palm Marrakech 5 stars

Customer review rating (ALL Rating) 4.7/5 909 reviews

Fairmont Royal Palm Marrakech - Image 1
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Description

Hotel extras

  • Sweeping views of the golf course and the Atlas Mountains

  • Family-friendly, hotel with an enchanting 500 sqm Kids' Club (complimentary)

  • Children under 5 years old eat complimentary at the restaurants.

  • 50% off on dining options for children aged 6-12, not applicable for the In-Room Dining menu.

  • An 18-hole golf course designed by renowned American Architect Cabell B. Robinson.

Our accommodation(s)

Hotel location

Fairmont Royal Palm Marrakech

Km 12 Route D Amizmiz
BP2470 MARRAKECH
Morocco

GPS:31.51333, -8.0518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  909 reviews

TripAdvisor Rating  4.5/5  1,674 reviews

Certificate of excellence 2024

A Disappointing Stay at a Supposedly 5-Star Hotel

TripAdvisor rating 1.0/5

Faraj I TripAdvisor review

**Review of the Fairmont Royal Palm Marrakech** I would like to express my disappointment with my stay at this hotel, which, despite its 5-star ++ rating and high price of 1000 euros per night with half-board, failed to meet my expectations. Here are the main negative points of my experience: 1. **Hotel Restaurants**: - **Slow Service**: The service in the hotel's restaurants is extremely slow, which is unacceptable for an establishment of this caliber. - **Quality of the Dishes**: The dishes offered do not live up to the standards of a hotel of this category. They lack flavor and finesse. - **High Prices**: The prices are excessive given the quality of the dishes and the service. - **Reservation Required**: It is necessary to book well in advance to get a table, as the restaurants are often fully booked. This adds unnecessary stress to the dining experience. 2. **Housekeeping Service**: - **Inconvenient Timing**: Housekeeping services occur at inconvenient hours, disturbing the guests' tranquility. - **Poor Quality of Work**: The cleaning is poorly done, and the floor remains dirty after their visit, which is unacceptable for a hotel of this standard. 3. **Half-Board Option**: - This option is particularly disappointing. For the price paid, the quality and variety of included meals are very limited. I regretted choosing this package. 4. **Pool Access**: - It is almost impossible to find a sunbed around the pool after 10 AM, which is very frustrating for guests who want to enjoy this area. 5. **Insect Problem**: - Insects spoil the experience of dining on the terrace, which is supposed to be one of the hotel's highlights. 6. **Comfort of the Bedding**: - The bedding is not very comfortable; the mattresses are much too soft, affecting sleep quality. 7. **Room Assignment**: - The room assignment did not match the reservation at all. I had booked an upstairs room but was given a ground floor room. Although they corrected the mistake, it took almost 3 hours, which was a source of frustration. Despite these many negative points, I would like to mention a few positive aspects: - **Staff**: The staff are very kind and helpful, including the valets and servers. A special thanks to Abdellah for his kindness. - **Room and Bathroom**: The room and bathroom are very spacious. - **View of the Golf Course**: The view of the golf course from various points around the hotel gives a very pleasant sense of space. In summary, for a hotel at this price, you can find much better elsewhere. The services do not meet the expectations and the advertised rate. I do not recommend this establishment for a luxury and relaxing stay.

Fantastic service!

TripAdvisor rating 5.0/5

Lyss89 TripAdvisor review

Such an amazing day spent at the Fairmont in Marrakech. Amine and Ahmed were fantastic! They gave us some Amazing service, thank you so much! Made the day so much better, when we had lunch at the restaurant… the three courses that we had were all absolutely delicious. Thanks so much again!

Romantic get away

Customer review rating 4.5/5

Paula S. Couples - Confirmed reviews ALL

A memorable stay

Nice but could be better

Customer review rating 3.5/5

Benjamin Families - Confirmed reviews ALL

Staff could be warmer.

Not as good as it should be

TripAdvisor rating 4.0/5

benjaminbB3221DT TripAdvisor review

Beautiful lobby, but staff could be more receptive and warmer. Way out of town; more regular complimentary shuttle would help overcome this problem. No complimentary bottled water at departure as should be the case at a luxury property. No Chromecast on TVs. Spa costs are the same as Europe/ US, which give far lower labour costs, should not be ht case

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Other web-users rate our hotel

  • 208 reviews 8.7/10 Location
  • 302 reviews 8.6/10 Room
  • 705 reviews 8.6/10 Service
  • 206 reviews 8.7/10 Amenities
  • 159 reviews 9.6/10 Vibe
  • 132 reviews 8.4/10 Comfort
  • 72 reviews 8.2/10 Breakfast
  • 69 reviews 6.6/10 Cleanliness

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