Fairmont Royal Palm Marrakech

I can’t say enough good things about my stay at the Fairmont Palm. The resort is unbelievably gorgeous and exceeded all of my expectations. The room was gorgeous and spacious. So many people to thank! My husband had a fitness training with Mourad for 1 hour and he loved it. He even learned quite q few new techniques. Abderrazak took care of all our needs by the pool. He was so attentive and kind and such a hard worker! Oumaima from guest relations was beyond sweet. Her smile was infectious and we want to thank her for making us smile more and welcoming us to the Fairmont. Moulay Driss from Concierge took care of us from the minute we checked in, he showed us around and gave us a tour. He even took care of the horseback riding excursion, which ended up being the highlight of our trip. Thank you to everyone for making this trip a very memorable one!

The stay was excellent. Summary below: - Smooth check in that acknowledged my ALL status. - well sized room with good amenities and furniture. - Excellent pool service. We were served most of the days by Zakaria who did his best to satisfy all our needs including ordering custom made baby soup for my daughter who was prepared by Chef Hamza. Zakaria was also checking on us regularly to see if anything was required. - Housekeeping was excellent. Room was made 2 times a day and the staff did all in all an excellent job. They were professional, reactive and walked the extra mile everytime. - Restaurants: probably a bit of disappointment here. Only 2 restaurants plus sushi at the bar as options to eat in the evening. The service was just okay and the price/quality ratio was not interesting considering other options in other 5* resorts nearby or in Marrakech center. - Breakfast bufet: good quality and numerous choices. Service was efficient.

Came for 10 days and have had a wonderful time. Firstly, we were concerned about the temperature here in August, but it's actually not as bad as what we'd been told - was mid-late 20s in the morning, early 30s in the afternoon and hit a high about 3pm....by which time we decided to hit the well equipped gym or have a game of squash before pre-dinner drinks. Around the pool the staff were very attentive - big shout out to Ismael who looked after us wonderfully (along with the other staff) - and the pool itself was fantastic....absolutely huge (maybe 100m long) and perfect for a dip, or indeed a proper swim! The hotel is clean, well run, friendly and much quieter than we anticipated (probably due to the time of year!). We took a trip to the Atlas Mountains (booked via the hotel), which was a fabulous day out and thoroughly recommended. Marrakech itself is a crazy, exciting, hot, colourful, welcoming city which is absolutely worth visiting.

This was our first visit to Morocco and I can honestly say, based on the standards of service, amenities and amazing comfort we experienced at The Fairmont Royal Palm, we will 110% return. From the seemless and super professional check-in we experienced on arrival, followed by every staff members attention to detail (they all really care so much), we really can’t say a negative comment; and we are very seasoned travellers! Moulay Driss (the Concierge) has every detail covered if you are looking to book excursions or simply assist with your own pre-booked plans. He called ahead to most of the restaurants we visited to ensure we received a special welcome. Moulay is worth his weight in gold - the Fairmont is lucky to have him. Our days were spent relaxing by the pool and we wanted for nothing! After the superb service and treatment while having our breakfast (shout out to the really helpful and friendly Assia), we were then looked after amazingly each day by Zakaria and Abderrazak. These guys must walk 20,000 steps a day in their quest to make sure you have all you need! Finally we have to share that the rooms are really comfortable and luxurious, we had a Deluxe Garden View Suite which gave us a great opportunity to leave from the patio of our own room and walk through the gardens to the pool. We will most definitely be back - the Fairmont is most definitely a jewel in the Accor crown!

What a beautiful stay, 7 nights in a very spacious room, great service and weather. We loved every moment of our stay and wish we could of stayed longer. The staff couldn’t do enough for us and always went above and beyond. We arrived to the hotel late, the check in process was quick and seamless, great reception team. Moulay helped us so much during our staying, he helped organise trips, journeys and in general was so helpful! Zakaria and Abderrazak looked after us so well at the pool, so attentive and both made us feel so happy and welcome. Assia, who worked in the restaurant during breakfast was very forward thinking and looked after us very well. Overall we loved our stay, the customer experience was excellent and we hope to be back very soon. Thank you to everyone who made our trip so special.