Fairmont Royal Palm Marrakech 5 stars

Customer review rating (ALL Rating) 4.7/5 962 reviews

Fairmont Royal Palm Marrakech - Image 1
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Description

Hotel extras

  • Sweeping views of the golf course and the Atlas Mountains

  • Family-friendly, hotel with an enchanting 500 sqm Kids' Club (complimentary)

  • Children under 5 years old eat complimentary at the restaurants.

  • 50% off on dining options for children aged 6-12, not applicable for the In-Room Dining menu.

  • An 18-hole golf course designed by renowned American Architect Cabell B. Robinson.

Our accommodation(s)

Hotel location

Fairmont Royal Palm Marrakech

Km 12 Route D Amizmiz
BP2470 MARRAKECH
Morocco

GPS:31.51333, -8.0518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  962 reviews

TripAdvisor Rating  4.5/5  1,907 reviews

Certificate of excellence 2024

Breakfast service

TripAdvisor rating 5.0/5

Maps45084755526 TripAdvisor review

Ahmed & Laila as part of the breakfast team have been so helpful during our stay. Both are always attentive to our needs and would always greet us with a warm welcome. They are both a huge credit to the team and deserve all the success that comes their way.

Dear Valued Guest, Thank you for sharing your experience. We’re delighted to hear that Ahmed and Laila made such a positive impression during your stay. Your compliments will be shared with them, and we’re certain they’ll be thrilled to know they contributed to making your experience memorable. We look forward to welcoming you back for more delightful mornings with us! Kind Regards,

Zak the star!!!

TripAdvisor rating 5.0/5

Jan O TripAdvisor review

Zak from the pool has been brilliant and constantly goes above and beyond to ensure we are well looked after and have everything we need. During our trip he has always made us feel welcome and nothing ever seemed too much for him!! Zak is a great asset to the Fairmont Royal Palm hotel! Thanks for everything Zak!!

Dear Valued guest, Thank you for your kind words about your experience at the pool. We’re thrilled to hear how Zakaria’s dedication and attentiveness made such a positive impact on your stay! We look forward to welcoming you back to the Fairmont Royal Palm Marrakech for another memorable stay! Kind regards,

Great resort and facilities...but staff service lets it down

Customer review rating 1.5/5

Stuart K. Families - Confirmed reviews ALL

Shortly after arriving at the hotel and checking in - only one of our rooms was available at the check-in time, with the other not being ready for us until 2 hours after the stated check-in time - we returned to our available room to find another family in our room. Reception had checked another family into our room and given them keys to access our room, with our possessions already in the room! The response to this security issue was amateur at best - hotel staff openly arguing and pointing blame at each other in front of myself and other guests at the main reception and staff not appearing to appreciate how serious it was for strangers to be able to access what was our children's bedroom. Numerous assurances that this could never happen again but obviously the proof was there that it was possible. Trust in the hotel staff for the safety of our family during our stay was therefore gone immediately. In trying to placate the situation, we were told that our dinner that night would be taken care of by Fairmont...only to find at check-out that they wanted to charge us for the full amount. The rest of our stay was peppered with poor service (amongst some isolated instances of very good service, particularly around the pool); examples being very slow service in the bar (too many middle management in suits observing compared to actual waiting staff doing the work); dirty glassware in restaurants (waiter's solution was to take glasses from an adjacent table where the guests has just finished their dinner!); having to constantly ask waiter's to pour our wine from bottle that had not been left on the table and was being ignored; being brought dinner checks to sign that clearly had other room numbers/guest names on them. Chaotic service that indicates a lack of proper staff training - albeit, I have never seen so many middle management staff roaming around such a hotel so you would expect service to be so much better. Such a disappointment as the hotel and facilities are fantastic - just very poor service letting it down.

Unfortunate start to our stay

Customer review rating 3.0/5

Natalie W. Families - Confirmed reviews ALL

We visited as a family for my 50th birthday but unfortunately when we arrived we were dropped off at our room only to find bags in the room that were not ours! As we were on the phone to try and sort the other family arrived who were mortified we were in their room and we were equally embarrassed!!! Front desk did not resolve this well enough in my opinion

Relaxing family holiday!

TripAdvisor rating 5.0/5

Mrs P TripAdvisor review

The staff at Fairmont went above and beyond, making us feel truly welcomed and attended to in every way. A special thanks to Zakaria, whose warm hospitality and genuine kindness added a memorable personal touch to our stay. He was always ready to assist, offering valuable insights about the property and the local area and ensuring we had everything we needed for an unforgettable experience. Zakaria’s attention to detail and dedication to guest satisfaction truly elevated our stay, making our family feel like valued guests.

Dear valued guest, Thank you very much for sharing your delightful experience. We’re thrilled to hear that our team, especially Zakaria, helped make your stay memorable. His dedication to ensuring each guest feels valued is something we deeply appreciate, and it’s wonderful to know that he contributed to making your family’s experience truly exceptional. We look forward to welcoming you back for more unforgettable memories. Warm regards,

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Other web-users rate our hotel

  • 249 reviews 8.8/10 Location
  • 336 reviews 8.9/10 Room
  • 769 reviews 9.1/10 Service
  • 230 reviews 8.8/10 Amenities
  • 183 reviews 9.7/10 Vibe
  • 149 reviews 8.5/10 Comfort
  • 131 reviews 8.5/10 Pool
  • 88 reviews 7.6/10 Cleanliness

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