Sofitel Tamuda Bay Beach and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 563 reviews

Sofitel Tamuda Bay Beach and Spa - Image 1
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Description

Hotel extras

  • Waterfront hotel

  • Heated SPA pool

  • Children's play area

  • Villas & Suites Beaches

  • Mediterranean culinary delights

Our accommodation(s)

Hotel location

Sofitel Tamuda Bay Beach and Spa

Route de Sebta, M'Diq
93200 TETOUAN - TANGIER
Morocco

GPS:35.695338, -5.328876

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  563 reviews

TripAdvisor Rating  4.5/5  1,321 reviews

Certificate of excellence 2024

Excellent location

Customer review rating 4.5/5

Rayan Couples - Confirmed reviews ALL

Ms. Eiman helped us to make our stay more comfortable by choosing brilliant room and advised us to experience awesome spa. Mr. Hatem was really nice and both are helpful and friendly in the reception at all times.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gorgeous villa with pool

Customer review rating 4.5/5

Charmain K. Families - Confirmed reviews ALL

A great setting on the beach with well kept gardens. Lovely, helpful staff. Very comfortable beds in a great villa.

Dear Ms Charmain, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay in our villa with a pool and that our beachfront location and well-maintained gardens enhanced your experience. It’s a pleasure to know that you found our team welcoming and helpful and that you appreciated the comfort of our beds for a truly relaxing stay. We look forward to the pleasure of welcoming you back soon for another unforgettable escape at Sofitel Tamuda Bay Beach and Spa. Warm regards,

The hotel and facilities were excellent however

Customer review rating 4.0/5

Vedat Couples - Confirmed reviews ALL

While we thoroughly enjoyed our stay at the Sofitel and Spa in Tetouan, Morocco, there were a few areas where we were disappointed. Upon arrival, we were quite impressed by the hotel's elegant ambiance. Samir, the security parking attendant, was consistently attentive and courteous throughout our stay. Check-in with Hatim was efficient and pleasant, and our bellboy, Kerim, provided excellent service. However, our room fell short of our expectations. The room description and photos on your website advertised clear Mediterranean Sea views, which were not reflected in the room we were assigned. This discrepancy was disappointing. We encountered several issues during our stay. The room phone was frequently misdirected, and food deliveries from room service often arrived cold due to being delivered to the wrong room. Additionally, a power outage caused damage to my business laptop. While Nuheyla, the manager, suggested having the laptop inspected to determine the cause of the damage, the hotel did not offer any compensation. To further compound the issue, our room's air conditioning unit malfunctioned, requiring repairs. Shayma, the customer relations manager, offered a complimentary dinner as compensation. However, upon checkout, the hotel only credited the food portion of the bill, which was unexpected. Despite these setbacks, the hotel's beautiful setting and the exceptional service from staff members like Samir, Hatim, and Kerim made our stay at the Sofitel and Spa a memorable one. We hope that these issues can be addressed to improve future guest experiences

Dear Vedat K., Thank you for sharing your experience with us. We're pleased to know that certain aspects of your stay, including the service from our team and the hotel setting, were enjoyable. We apologize for any inconveniences you encountered and appreciate your feedback, which helps us continually improve. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards,

Great experience

TripAdvisor rating 5.0/5

Carla P TripAdvisor review

Dinner was delicious with great presentation. The hotel is very comfortable and modern, and the rooms are spacious with comfortable beds. Too cold for the pool but the grounds are lovely and the beach is just outside the door! Would definitely stay again in Tamuda Bay!

Dear Guest, Thank you for your wonderful feedback! We're delighted that you enjoyed the delicious dinner, the comfort of our modern rooms, and our beautiful location right by the beach. It’s great to hear that the grounds added to your experience, even if it was too chilly for a swim. We look forward to welcoming you back for another enjoyable stay in Tamuda Bay! Warm regards,

Many Mosquito in the room and bad smell

Customer review rating 3.0/5

Hani Families - Confirmed reviews ALL

Good location Hotel and breakfast but the room was not in a Good condition : Humidity is very high and bad small in the furniture, very very bad housekeep service !!

Dear Hani, Thank you for taking the time to share your feedback following your stay at Sofitel Tamuda Bay Beach and Spa. We are pleased to hear that you enjoyed the hotel’s location and breakfast. However, we are sorry to learn that the room did not meet your expectations. The presence of mosquitoes, the unpleasant smell in the furniture, and the high humidity in the room are issues we take seriously, and we sincerely regret any inconvenience caused. Your comments regarding housekeeping have also been noted, and we will increase our efforts to ensure that each room is maintained to the highest standard for our guests. We hope to have the opportunity to welcome you back for an improved and fully satisfying experience. Warm regards,

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Other web-users rate our hotel

  • 185 reviews 9.4/10 Location
  • 254 reviews 8.3/10 Room
  • 689 reviews 8.7/10 Service
  • 176 reviews 9.5/10 Vibe
  • 106 reviews 9.2/10 Breakfast
  • 92 reviews 8.1/10 Cleanliness
  • 90 reviews 8.8/10 Comfort
  • 86 reviews 9.6/10 Beach

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