Sofitel Tamuda Bay Beach and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 542 reviews

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Sofitel Tamuda Bay Beach and Spa - Image 1
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Sofitel Tamuda Bay Beach and Spa - Image 4
Route de Sebta, M'Diq, 93200 TETOUAN - TANGIER, Morocco

Description

Hotel extras

  • Beachfront hotel

  • SPA swimming pool heated all year round

  • Children's play area

  • Villas & Suites Beaches

  • Mediterranean culinary delights

Our accommodation(s)

Hotel location

Sofitel Tamuda Bay Beach and Spa

Route de Sebta, M'Diq
93200 TETOUAN - TANGIER
Morocco

GPS:35.695338, -5.328876

Telephone
Fax +212 5397-16201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  542 reviews

TripAdvisor Rating  4.6/5  1,489 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Sara B. S. Couples - Confirmed reviews ALL

Dear Hotel Manager, I am writing to urgently bring to your attention a serious safety incident that occurred in my room (1212) at Sofitel Tamuda Bay Beach & Spa, which resulted in a painful injury and a major disruption to my stay. After taking a shower, the bathroom floor became completely flooded, and water spread into the bedroom area. I was forced to use several towels to dry the floor myself — something that should never occur in a five-star hotel. Shortly afterward, I slipped and fell very hard on my back due to the water leakage. I remained on the floor, unable to move, for more than ten minutes until my husband assisted me. I am still experiencing severe pain in my back and leg. Why This Requires Immediate Action This incident is not a minor inconvenience; it represents a major safety failure within the hotel’s maintenance and hazard-prevention standards. The flooding in the bathroom indicates: A critical failure in guest safety Lack of preventive maintenance and inspection Absence of proper hazard detection A breach of international five-star hospitality safety standards As a luxury five-star hotel, Sofitel is expected to uphold the highest global standards. However, in this situation, even the most basic safety conditions were not met. Because of this failure, I suffered: A violent and painful fall Severe physical pain and limited mobility Emotional distress A major interruption of my holiday A loss of trust in the hotel’s safety and maintenance standards This was clearly a structural or maintenance defect, not a guest-related error, which means the responsibility for safe room conditions lies fully with the hotel. Requested Actions (Internal & Amicable Resolution) I want to resolve this matter internally and amicably with the hotel, without involving external or international authorities, provided that the situation is handled seriously, professionally, and fairly. Accordingly, I respectfully request: Immediate opening of an internal Incident Report, with a stamped written copy provided to me. Coverage for any medical evaluation or treatment required as a result of this injury. A fair and reasonable financial compensation reflecting: The physical pain The emotional distress The disruption and negative impact on my holiday A thorough review and corrective action regarding the bathroom’s drainage and safety system to prevent future incidents. Important Note I want to emphasize respectfully that my intention is to resolve this matter directly and amicably with the hotel management. However, given the seriousness of the incident and its impact, I must also be transparent that — if the matter is not handled appropriately — I may need to consider further steps through the appropriate international channels. I sincerely hope that this will not be necessary and that we can reach a fair and satisfactory resolution before my departure. Thank you very much for your urgent attention to this matter. Notes: i have all videos evidence for the incidents i have recorded all the water regards, 00…88

Dear Sara B. S., Thank you for bringing this serious matter to our attention. I am deeply sorry to learn about the unfortunate incident you experienced during your stay at Sofitel Tamuda Bay Beach and Spa. The safety and well-being of our guests are our utmost priority, and it is concerning to hear about the flooding in your room and the resultant injury. Please be assured that your feedback regarding the maintenance issues has been noted with the seriousness it deserves. We are committed to upholding the highest hospitality standards, and we take such incidents very seriously. While I cannot comment on specific requests or compensation matters through this platform, I encourage you to discuss your concerns with our management team directly. They are prepared to assist you in an amicable resolution. Your comfort and satisfaction are important to us, and we sincerely hope to regain your trust in our services. Thank you again for your feedback, and I wish you a swift recovery. Best regards, Sofitel Tamuda Bay Beach and Spa

Customer review rating 5.0/5

Tareq A. Business - Confirmed reviews ALL

I HAD A VERY GOOD STAY

Dear Mr A. Thank you very much for your kind feedback. We are delighted to hear that you had a very good stay with us. Your satisfaction is our greatest reward. We truly hope to have the pleasure of welcoming you back very soon for another exceptional Sofitel experience. SOFITEL Tamuda Bay Beach and Spa

Customer review rating 5.0/5

Guy B. Couples - Confirmed reviews ALL

This is the most well run, relaxing, clean and well designed hotel - the staff are friendly, attentive and efficient, the hotel is sparkling clean, the amenities (gym, spa, pools, restaurants) are all excellent, and the whole vibe oozes relaxed elegance. This is my second time here, and has become an all time favorite. It is a great hotel run by wonderful staff in a perfect location for vacations. You do not need to leave the hotel if you don’t want to, everything you need is right here… each room has a superb view of the beach, which has a calm, clear ocean stretching out into the distance. All in all. Amazing!

Dear Mr B., Thank you for your wonderful feedback. We are delighted that your stay was relaxing and that our team, facilities, and beachfront setting made your experience so enjoyable. It is an honor to be one of your favorite destinations, and we look forward to welcoming you back soon at Sofitel Tamuda Bay Beach & Spa. Warm regards Sofitel Tamuda Bay Beach & Spa

Best time in Morocco

TripAdvisor rating 5.0/5

Tracy V TripAdvisor review

The staff here is amazing. So friendly and fun. The food is wonderful. Hotel is amazing. Music is awesome. Stayed for one night on a tour sorry I couldn’t stay longer but will be sure to return

Thank you so much for your wonderful review! We are thrilled to hear that you had the best time in Morocco and that you enjoyed our amazing staff, delicious food, great music, and the overall atmosphere of the hotel. Even though your stay was short, we are delighted it left such a positive impression. We will be more than happy to welcome you back for a longer visit next time. Until then, we wish you safe travels and look forward to seeing you again soon

Best Hotel

TripAdvisor rating 5.0/5

Venture24093028776 TripAdvisor review

The best manager Ayoub and all the team Hassan have very good service, all the guests are happy, and enjoy for the dinner.👍👍👍👍👍

Dear Guest, Thank you sincerely for your wonderful feedback! We are delighted to hear that you enjoyed your dinner and that our team — especially Ayoub and Hassan — made your experience memorable. Your satisfaction is our greatest reward, and your kind words motivate us to keep delivering the best service to all our guests. We hope to have the pleasure of welcoming you back very soon. Warm regards,

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Other web-users rate our hotel

  • 251 reviews 9.2/10 Location
  • 373 reviews 8.2/10 Room
  • 1,480 reviews 9.2/10 Service
  • 7 reviews 0/10 WiFi
  • 356 reviews 9.5/10 Vibe
  • 154 reviews 9/10 Breakfast
  • 141 reviews 8.7/10 Comfort
  • 133 reviews 9.3/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.