Mövenpick Casablanca

Customer review rating (ALL Rating) 3.9/5 617 reviews

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Description

Hotel extras

  • Within the business district close to the Medina

  • Modern and contemporary design

  • Exclusive hotel car parking available

  • Large variety of reception and meeting spaces

  • Luxury rooftop outdoor swimming pool & spa

Our accommodation(s)

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Hotel location

Mövenpick Casablanca

Rond Point Hassan II Casablanca
20070 CASABLANCA
Morocco

GPS:33.583635, -7.623772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  617 reviews

TripAdvisor Rating  4.0/5  3,003 reviews

Good guest relation

TripAdvisor rating 5.0/5

nkemalmentes Business - TripAdvisor review

Hajar guest relation, she is so kind and helpful. I would like to thank her for everything. Hotel is good quality, service and staff are good. Nice location. Hajar guest relation, she is so kind and helpful. I would like to thank her for everything. Hotel is good quality, service and staff are good. Nice location. Hajar guest relation, she is so kind and helpful. I would like to thank her for everything. Hotel is good quality, service and staff are good. Nice location. Hajar guest relation, she is so kind and helpful. I would like to thank her for everything. Hotel is good quality, service and staff are good. Nice location.

Dear Guest, Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's service and staff. However, we are sorry to hear that your experience did not fully meet your expectations. Your comments regarding the room and amenities are valuable to us, and we will use them to strive for improvement. We hope to have the opportunity to welcome you back and provide a stay that truly reflects the high standards you expect from our chain. Thank you for recommending us, and we look forward to exceeding your expectations in the future. Amr Kallini General Manager

Very Old dirty hotel

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Very old Hotel, Dirty Furniture in the room and the lobby Bad service (15 min for an expresso) Trying to charge 02 breakfast not taken Smell of smoke in the 11th floor coming from the smell of barbecue in the 16th floor (kitchen roof top)

Dear Badreddine M., Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Zee G. Couples - Confirmed reviews ALL

Bad. For 3 days tv has not functioned

Dear Abdoul G., Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The hotel is well located but my experience there was not satisfactory.

Customer review rating 2.0/5

Victorine Solo - Confirmed reviews ALL

Staff at the reception are kind and helpful. The day I arrived, the TV in the room worked only for one and I was there without the TV for the rest of my staying which worse for the solo traveler. I informed the receptionist several times but nothing has been done until I left. The breakfast was ok but so too much sugar in the natural juice.

Dear Victorine D., Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

All good

Customer review rating 4.0/5

Rachid A. Business - Confirmed reviews ALL

The hotel is good and have great service There`s only one point that needs to be addressed this hotel needs a new refresh it`s necessary for the hotel and costumers. The bad room looks not nice, the window where very dirty outside, my opinion a new refresh will give the hotel a other look.

Dear Rachid A., We very much appreciate your comments regarding your stay at the Mövenpick Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 397 reviews 9.1/10 Location
  • 983 reviews 7.8/10 Room
  • 1,748 reviews 9.4/10 Service
  • 14 reviews 8/10 WiFi
  • 534 reviews 8.2/10 Cleanliness
  • 249 reviews 7.3/10 Breakfast
  • 46 reviews 9.3/10 Bar

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