Movenpick Casablanca 5 stars

Customer review rating 3.7/5 1,017 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Movenpick Casablanca
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Room 1

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Children's age
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Hotel extras

  • Within the business district close to the Medina

  • Modern and contemporary design

  • Exclusive hotel car parking available

  • Large variety of reception and meeting spaces

  • Luxury rooftop outdoor swimming pool & spa

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Movenpick Casablanca

Rond Point Hassan II Casablanca
20070
casablanca
morocco

Tel: +212522488000

Fax: (+212)522/293080

Check-in from 15h00

Check out up to 12h00

  • By plane

    MOHAMMED V At 35km / 21.75 miles

GPS :33.583635, -7.623772

Our accommodations

Deluxe King

Accessible room
  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen

Accessible room
  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Twin

Accessible room
  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic King

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic Queen

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic Twin

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar
Rooms

Our restaurants and bars

16EME FLOOR

Type of cuisine: International

Breathtaking sunset views of the City of Light, innovative Thai cuisine, a stylish ambience and an extensive menu of wines, champagnes and cocktails. A DJ is on hand to set the mood.

LE CASABLANCA CAFE

Type of cuisine: French

Here you will find a wide selection of great classics of the French cuisine with a twist, and a choice of exceptional wines and cocktails served in a sophisticated yet relaxing ambiance, perfect for a business lunch or an intimate get-together.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 249

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Movenpick Casablanca

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

1,017 reviews

Well appointed hotel+ amenities offered

Customer review rating 3.7/5

Ramón G. Business - 21/07/2020 Confirmed reviews ALL

I was in transit between Tangier & Marrekesh and wanted an over-night stay close to the TGV/ train stations and Mövenpick offered the best deal! The hotel is legendary in its history and certainly is a must visit, if you are visiting the city for the Skybar/lounge on the 16th fl with views for miles + good music and a pool.

A warm welcome to Casblanca

Customer review rating 3.7/5

David Couples - 17/03/2020 Confirmed reviews ALL

Right from the warm and informed reception, the stay was great. The hotel is located to most things both for tourist and business. The Tram made for trips during the stay easy and convenient. The breakfast and pool/bar topped things off.

Dear David R., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saber Mourad

Pas satisfaite

Customer review rating 3.7/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

I’m not having a good réception the house keeping was so low honestly they came to take out our mini bar un the morning they told us to not having a breakfast

Dear Nada D., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saber Mourad
Customer review rating 3.7/5

Cm J. 05/01/2020 Confirmed reviews ALL

The hotel is convenient, next to a tram-stop, it is one of the few mid-price hotels with a bath in most rooms, and the beds are generally most comfortable. And I personally like the dark timber detailing in the rooms. That there is usually street noise, rooms are a bit tired, the reception area is drab, little things like bathroom fans and bath plugs not working, and noise coming from other rooms, can be tolerated because of these things.

Dear Jons, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Sincerely, fatima chahid front office manager
Customer review rating 3.7/5

Molly J. 05/01/2020 Confirmed reviews ALL

If this was a normal two star hotel, I would say that everything was fine, but this is a Movenpick Hotel chain that does better than fine, and we expected that. We would say our stay was more akin to a Best Western or Holiday Inn rather than a Movenpick. However, we booked Movenpick because we are always impressed by the attention to detail by the staff, excellent service, and delicious breakfast buffet. The staff were not very helpful. It was my birthday, and I wanted a pedicure. Unfortunately, nowhere in the room was there a number to call the salon. So I walked upstairs, and waited over 20 minutes, and no receptionists or staff of the spa appeared. I spoke to someone in the bar, explaining I just wanted to book an appointment. He spoke to someone who was giving another client a massage, and she told me to come back in an hour, I asked if I could please make an appointment, and she said no, return in an hour. I returned in an hour and was told that all the staff was busy and that there was no way they could fit me in today. This experience with the staff and spa was very drastically different than the impeccable service we received at the Movenpick spa on the Dead Sea in Jordan. We ordered room service, but were initially interested in the advert we saw in the elevator (in French) for the New Year's special. I did my best to translate the French, and saw there was a special menu and event happening in the restaurant, but when we called the desk to inquire about it they were very confused, unhelpful, and hung up on us. So we ordered room service, which was disappointing since we chose the Movenpick knowing they would have an event for New Year's eve. The room service was only okay. The first time we put our order through I ordered Moroccan Salad, but they called me back 15 minutes later to say they were out, so we ordered a different salad. The food was only okay, it was definitely not as delicious as the Moroccan food we had been served in other hotels and riads. The fish needed to be cleaned and cooked better, I stopped eating it because I was tired of picking fish scales off my tongue. In addition, we book Movenpicks because we love their breakfasts. The breakfast was only okay. It was much smaller in regards to selections and options, and the food was cold. There were no staff to create fresh pancakes, so I had cold, old ones that had been sitting out. There was no self service stand for coffee or tea, and no waiters came by to offer us any. We were surprised by the lack of service we received compared to the flight attendants who were pampered by the staff. They received fresh coffee in to go cups, and staff magically appeared out of nowhere to make fresh pancakes for them. My husband and I are both teachers, and to stay at a Movenpick is a splurge. Normally we are pampered and fell it is worth the splurge, but this time unfortunately we were not.

Dear Molly , Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Sincerely, fatima chahid front office Manager
Customer review rating 3.7/5

W.h. 04/01/2020 Confirmed reviews ALL

The service I've experienced was overall good but the hotel does need to modernise to keep up with it's time, competition and the 5 stars it claims even if the price must increase to attain that status, it really need refurbishment

Dear H., Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your holiday wishes come true. Sincerely, fatima chahid front office manager
Customer review rating 3.7/5

Anonymous 02/01/2020 Confirmed reviews ALL

Rooftop view not as great as expected, did not enjoy fitness room. The employee at reception during check-in quite unrespectful. Otherwise, it was very good.

Dear Benjamin, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Sincerely, fatima Chahid front office manager
Customer review rating 3.7/5

Salma 02/01/2020 Confirmed reviews ALL

Easy, comfortable stay. Helpful staff that spoke multiple languages and helped arrange transportation. I am very satisfied by this stay.

Dear S., Thank you very much for leaving these wonderful comments on TrustYou, we are delighted that you enjoyed your stay among us. Sincerely, fatima chahid front office manager
Customer review rating 3.7/5

Redha A. 24/12/2019 Confirmed reviews ALL

as the first stay here it was perfect experince

Dear Mr Redha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Saber Mourad
Customer review rating 3.7/5

Anonymous 23/12/2019 Confirmed reviews ALL

Internet connexion not stable during my stay (disconnected each 5 min), unable to work correctly

Dear Andrea, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Casablanca hotel and are delighted to read that we were able to match your holiday expectations. Please accept our sincerest apologies for the difficulties you had with our Wifi service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Saber Mourad
Customer review rating 3.7/5

Serkan O. 22/12/2019 Confirmed reviews ALL

Old hotel and noisy place.

Dear Serkan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Saber Mourad
Customer review rating 3.7/5

Anonymous 20/12/2019 Confirmed reviews ALL

Nice stay, good staff, but the waiting time at the réception is nit normal

Dear Mr h., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Casablanca hotel and are delighted to read that we were able to match your holiday expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Saber Mourad
Customer review rating 3.7/5

Hasnain R. 15/12/2019 Confirmed reviews ALL

I thought this was a 5 star hotel, no where close to it Room was much below par, bath tub was poor and rusty I won't be staying there again

Customer review rating 3.7/5

Laurent 12/12/2019 Confirmed reviews ALL

Staff and particularly the front office manager is fantastic and very helpful. Hotel well located

Dear Mr Laurent, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Casablanca hotel and are delighted to read that we were able to match your holiday expectations. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Saber Mourad
Customer review rating 3.7/5

Anonymous 11/12/2019 Confirmed reviews ALL

The hotel is dated and there’s a smell that lingers in the corridors. A bit expensive.

Dear Miss Sonia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Saber Mourad
Customer review rating 3.7/5

Abdul A. 11/12/2019 Confirmed reviews ALL

I love the place a lot , for sure will come back again !!! Wonderful location & amazing staff !! Workers at reception so helpful & kind especially Safa :) nice person & handle our check in so fast & gentleness , thanks a lot Safa I really love this place for your kindness & nice smile .

Dear Mr Faraj, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Saber Mourad
Customer review rating 3.7/5

Anonymous 08/12/2019 Confirmed reviews ALL

Good hotel Good location

Dear Mr. L. , Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, fatima Chahid Front Office Manager
Customer review rating 3.7/5

Brahim 07/12/2019 Confirmed reviews ALL

A really nightmare for a 5 stars!!!

Customer review rating 3.7/5

Cassie 04/12/2019 Confirmed reviews ALL

As the Movenpick is a 5 star hotel brand well regarded across the world, I was disappointed by the state of the Casablanca Movenpick and service. The smell of stale cigarettes and mildew was overwhelming and masking it with a pungent air freshener simply worsened the state. Our hotel room windows could not open (as the opening handle had been broken off and not replaced) so airing out the room was not an option. There was no hot water in the bathroom to shower or wash with. We had to use the spa facilities to shower. It took 3 separate calls to reception for them to bring the basic amenities to the room we asked for (towels, robes) . The basic disrepair of the hotel building interior made it seem dingy and outdated. The the front-line staff were friendly and smiling, however the concern lies with organizational systems as processes are unorganized. The spa was inadequate lacking basics such as towels/robes, and finishing our service the staff had left without our knowing, leaving us alone in the spa uncertain of how to exit, clean up etc.

Customer review rating 3.7/5

Saleh A. 04/12/2019 Confirmed reviews ALL

Good location, Friendly staff, very good facility

Dear Saleh, Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, fatima chahid front office manager
Our most recent 20 reviews

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