Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,206 reviews

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Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1l with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,206 reviews

Customer review rating 4.5/5

Khaled A. Business - Confirmed reviews ALL

Everything was extremely satisfying

Dear Khaled A., Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted that you appreciated our excellent location and the cleanliness maintained by our staff. Your satisfaction is a great reward for our team. Cordially, Ahmed Benkirane General Manager

Customer review rating 4.5/5

Jean-claude C. Couples - Confirmed reviews ALL

Very pleasant stay with your staff being your strongest asset. The place is very nice, well kept with nice rooms.

Dear Jean-Claude C., Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted to hear that you found our staff to be a strong asset and that you enjoyed the ambiance and upkeep of our property. Your satisfaction is truly rewarding for our team. Cordially, Ahmed Benkirane General Manager

Customer review rating 3.5/5

Janice M. G. P. Couples - Confirmed reviews ALL

Our bathroom was covered in poop

Dear Janice M. G. P., I sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our standards, and I appreciate your feedback, which will be addressed with our housekeeping team to ensure we maintain our commitment to a pristine environment for all guests. Ahmed Benkirane General Manager

Customer review rating 4.0/5

Haley M. P. Families - Confirmed reviews ALL

Beautiful hotel, located in close walking proximity to the medina. Surrounded by good restaurants in a safe environment. Service is very good, excellent at times and all food was wonderful. Some rooms (those located nearby Nobu rooftop gardens) are exceptionally noisy until the early hours of the morning, however the hotel happily moved us rooms the next morning.

Dear Ms. P., Thank you for sharing your thoughts regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you appreciated our prime location, the quality of our service, and the culinary offerings. Your feedback concerning noise levels from nearby areas is noted, and we are pleased that our team was able to accommodate your room change to enhance your comfort. We look forward to welcoming you back for a more serene experience in the future. Cordially, Ahmed Benkirane General Manager

Customer review rating 1.5/5

Joann A. Friends - Confirmed reviews ALL

I found my room very comfortable. The experience we had with the various restaurants was terrible. The staff was extremely inattentive and often rude. For the breakfast buffet there were so many waiters, but they were often just hanging around and not paying attention to the guests. The breakfast wasn't ready when we arrived; it took 30 minutes or more to get someone to the crêpe station on the porch. The person preparing eggs seemed annoyed when asked to prepare something. I saw one man push a cheesecake (?) that had collapsed a bit, and he got some on his hand, which he then licked it off, and continued back to his station. The first night , we had cocktails at L'Orangerie, which were quite good, and then dinner there afterwards. The next two nights, that space was either closed for a private party, or not even open until 7P. When it was closed we ended up at So Lounge. The food was not good. I got the "pad thai" which was so salty I couldn't eat it. The cocktail was terrible! The last night we wanted to get cocktails at L'Orangerie, but it wasn't open yet. Very very poor planning. There were many people clearly looking for a cocktail there. We then ended up on the porch off of the main entry lounge. The staff was doing their best, but there were too few people working. The cocktails were mediocre at best.

Dear JoAnn A., Thank you for sharing your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I am glad to hear that you found your room comfortable; however, I sincerely regret that your dining experiences did not meet your expectations. It is concerning to learn about the inattentiveness and behavior of our staff during your visits to our restaurants. We strive to provide excellent service and I will ensure that your comments are addressed with our team to encourage a more attentive and courteous atmosphere. Regarding the delays you encountered at the breakfast buffet and the issues with food quality, I appreciate you bringing these matters to our attention as they will help us improve our operations. I apologize for the inconvenience caused by the closure of L'Orangerie on multiple occasions and the subsequent impact on your experience. We aim to enhance our planning to avoid such situations in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Ahmed Benkirane General Manager

Other web-users rate our hotel

  • 1,100 reviews 9.5/10 Location
  • 1,227 reviews 7.6/10 Room
  • 4,791 reviews 9/10 Service
  • 19 reviews 6.2/10 WiFi
  • 1,191 reviews 9.3/10 Vibe
  • 996 reviews 9.2/10 Breakfast
  • 988 reviews 8.6/10 Food
  • 601 reviews 9.1/10 Wellness Area

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