Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,324 reviews

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Sofitel Marrakech Palais Imperial & Spa - Image 1
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Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1l with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,324 reviews

Customer review rating 5.0/5

Rick M. Couples - Confirmed reviews ALL

One of the best stays. Could not fault any aspect of the stay. 10 days was not enough.

Dear Rick M., Thank you for your compliments, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Cordially, Ahmed Benkirane General Manager

Customer review rating 5.0/5

Andrew S. Families - Confirmed reviews ALL

Perfect - exceeded my expectations

Dear Andrew S., Thank you for your compliments. We will not fail to share your appreciation with our entire team; your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Cordially, Ahmed Benkirane General Manager

Customer review rating 3.5/5

Christian H. Families - Confirmed reviews ALL

A few hiccups concerning room cleaning (amenities, small bath cloths and coffee capsules not being restocked), bruised fruit just left to decay, no new glasses, and very limited supply of new water bottles, bed linen left with a blod stain on pillow. No big problem, but really not a 5* experience.

Dear Christian H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the shortcomings you experienced with room cleaning and the lack of replenishment of amenities. Your comments are valuable, and I will ensure that they are addressed with our housekeeping team to uphold our standards of service. We strive to provide a five-star experience, and I regret that we fell short of your expectations. Best regards, Ahmed Benkirane General Manager

Customer review rating 5.0/5

Adina G. Families - Confirmed reviews ALL

We had a truly memorable stay at Sofitel Marrakech, with many small touches that made the experience stand out. A special thank you to the wonderful staff who made our visit so enjoyable. Bouchra provided a lovely spa experience, while Noureddine at the pool bar was always smiling and attentive. Ilham, the bar manager, was incredibly welcoming and even remembered our son’s name, which made a real difference. Azzeddine from customer relations went above and beyond, resolving a room issue promptly, arranging a late check-out, and supporting us during a delayed flight to ensure our comfort. Lastly the persons who cleaned our room were super attentive, always arranging the bed and our pyjamas, including our baby :) The hotel also paid close attention to details. We mentioned it was my husband’s birthday, and they surprised us with a cake and a beautiful room arrangement, truly above expectations. The private transfer service was flawless, 10 out of 10, and room service was impeccable, with fast delivery and excellent presentation. Breakfast was absolutely magical, well beyond the ordinary, so many choices, gourmet croissants, freshly made juices... The playroom was also a real highlight for us, as it was essential for our 1-year-old and made our stay much more comfortable. There are just a few areas worth addressing. It’s a shame that the warmest pool is not accessible to all guests. It would be great if another pool could match that temperature so everyone can enjoy it. Additionally, while the spa treatments such as the hammam and massage were excellent, the hair service did not meet expectations. The package offered did not match what was delivered, and the setup felt disconnected from the hotel’s overall quality (was supposed to get the full hair treatment, massage, oil, treatment.. got a basic was and blow dry) Overall, the hotel offers a beautiful experience with warm, attentive service, many pools, wonderful staff! Besides that, the location of the hotel is amazing! Safe, clean, close to the major spots. Cannot wait to return.

Customer review rating 2.0/5

Gary C. Couples - Confirmed reviews ALL

super location, hotel needs an update, great room, spoiled by little things, only 1 coffee cup all week ,despite asking 3 time for one, towels missing on 2 days, had to call to reception… Service in the lounge was slow, waiters not very responsive Silly Rules, cannot swim in the heated pool, Diamond Members only, understood Returned from supermarket with bottles of wine, they were taken from me, took my room number, never saw them again, that’s Poor. My final bill is in-correct, check out would have none of it, i will be disputing the bill thru Amex. The waiters around the pool were First Class, and my number one guy was Ahmet in breakfast. Overall i would expect much more from a Sofitel. I would appreciate a call from a Senior Employee..+4…

Cher Gary C., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre séjour au Sofitel Marrakech Palais Imperial & Spa. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement ainsi que la qualité du service de notre personnel, en particulier Ahmet, qui a su répondre à vos attentes lors des repas. Cependant, je suis sincèrement désolé d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes. Nos politiques concernant l'utilisation de la piscine chauffée et la gestion des bouteilles de vin sont en place pour assurer le confort et la sécurité de tous nos clients. Je comprends que cela ait pu causer des désagréments et je vous présente nos excuses pour les désagréments liés à votre facturation. Soyez assuré que vos commentaires seront pris en compte afin d'améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un avenir proche. Cordialement, Ahmed Benkirane Directeur Général

Other web-users rate our hotel

  • 1,106 reviews 9.4/10 Location
  • 1,266 reviews 7.6/10 Room
  • 4,845 reviews 9/10 Service
  • 20 reviews 5.6/10 WiFi
  • 1,207 reviews 9.3/10 Vibe
  • 1,027 reviews 9.3/10 Breakfast
  • 1,021 reviews 8.6/10 Food
  • 673 reviews 8.5/10 Pool

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