Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating 4.7/5 5,182 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Marrakech Lounge & Spa
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Room 1

Number of guests
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Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • The Kids Suite and Kids pool for the happiness of children aged 4 to 12

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • GolfPaying
  • Tennis
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000
marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM :  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS :31.62175, -8.002805

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

SUPERIOR ROOM, 1 king-size bed, balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, king-size bed, balcony view of the swimming pool

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LE JARDIN

Type of cuisine: International

Breakfast or lunch on a leafy garden terrace near the pool: buffets span the world's cuisines, from Chinese dim sum to French rôtisserie. Views soar to the Atlas Mountains. A relaxed Marrakech restaurant where flavors are as cosmopolitan as the clientele.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO GOOD

Type of cuisine: International

This avant-garde, chic space at the heart of the hotel's lush gardens serves up contemporary, refined Franco-Moroccan cuisine. The So Night Lounge and the So Good will be reserved during the Marrakech International Film Festival.

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ORANGERIE

Type of cuisine: Gourmet

Our gourmet Marrakech restaurant blends Dominique Oudin's cosmopolitan French cuisine with the rich gastronomy of Moroccan chef Ahmed Ed-Defaa. Taste chicken tagine, lamb with prunes, homemade foie gras on a shady terrace with exhilarating mountain views.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Type of cuisine: Mediterranean

An oasis of freshness which pays tribute to Mediterranean cuisine and the benefits of olive oil. Virgin and pure, subtle and fragrant, mythical and eternal... discover the wonders of olive oil.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PALAIS DARKUM

Non contractual photo

The inviting and vibrant decor and staff will help you explore teas from Morocco, India and Japan flavored with fresh mint, as well as the chef's delicious pastries including Gazelle Horns and Parisian Macaroons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCE BAR

Non contractual photo

Toast your Moroccan vacation from our terrace bar in Marrakech, with champagne or a colorful cocktail infused with sweet mint, fresh kiwi, cooling watermelon... Flavors change with the season and the barman's imagination; the chic ambiance remains.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULTIMATE POOL LOUNGE

Non contractual photo

No need to stray too far from the lazy loungers by the swimming pool: order a freshly squeezed juice, a cocktail, a naughty aperitif. Pure pleasure in a Marrakech poolside bar - indulge!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO LOUNGE

Non contractual photo

¤ The So Lounge will be for private use only during the Marrakech International Film Festival ¤ Entry to So is free for hotel guests until midnight, excluding weekends and special events.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Non contractual photo

Recharge in a pleasant poolside setting

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 342

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,182 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,258 reviews

My First bad experience with Accor Group

Customer review rating 4.7/5

Amal Couples - 04/10/2020 Confirmed reviews ALL

I am very disappointed, an unbearable smell of sewage in the room, just one small bottle of water for 2 person, no tea, no hair dryer in the room, the tables and chairs in the pool area are very dirty, evening is very dark in the hotel floors, one small towel for 2 person, the good thing is that the staff at the reception are very friendly it s the worst experience with Accor Group

Good stay

Customer review rating 4.7/5

Mr. G. S. Couples - 27/08/2020 Confirmed reviews ALL

Well Received and everything went on very nice and very well.

The most terrible stay in a Sofitel

TripAdvisor rating 4.5/5

aminelakhdissi2020 13/07/2020 TripAdvisor review

Arrived at mid-night with my wife and my 18 months baby, The balcony's table and couch were inside the room ( a total disaster ) Their was no water in the room at our arrival ( Only one used bottle in the dirty mini bar and another used bottle of sparkling water on the table). I asked for a cot for my baby, they could not provide it after an hour and a half ( being tired and with all what happened i asked them just to ignore it because the baby was already asleep). Last but not least, as i'am an accord frequent client i've used points to pay for my stay which they don't know how to handle. The points were deducted from my account at the time of booking. I was surprised at the check out with a totally different amount to pay, they did not take into consideration my points. At the end they rededucted the points from my account ( i ended up having the points deducted twice). They really need to reconsider that hotel being a 5 stars. It is a shame

Just a fabulous stay

Customer review rating 4.7/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

The breakfast is wonderful. The staff treated me like a rockstar. I can't wait to go back! Thanks to Hisham and Bachkar. Really all of the staff go above and beyond to make you feel welcome.

Dear Aydoener M., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

No 1 IN MARRAKECH

Customer review rating 4.7/5

A. Q. Friends - 12/03/2020 Confirmed reviews ALL

My stay at the Sofitel was above and beyond Excellent. All the staff are very accommodating and nothing is too much trouble. I would especially like to thank a few people who always greet me with a smile and help with anything that is required. Imane, Taha & Ayoub from the reception. Siham, Hameed & Hasna from room service. Noudeen from the pool bar and everyone else who i may have forgot. Can wait to see all you guys soon.

Dear A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Good location and imposingly impressive hotel

Customer review rating 4.7/5

P. G. Couples - 09/03/2020 Confirmed reviews ALL

Second visit to this hotel (last one was 6 years) and this time stayed at the Imperial Palais. Great room overlooking the pool with plenty of space and good amenities. Unfortunately we had a bit of an ant problem in the room and on the balcony which lasted the whole time we were there. Pool area is lovely and amazing well kept as are most areas of the hotel. The staff were patchy - the ones at breakfast were not very good at all and overall the breakfast service needs some serious improvement - Hot food items were always cold, plates not available in bread and other areas, staff milling around not being at all attentive - this was very poor. Other staff were good in the outside pool bar / restaurant and it was always a joy to see them each day. Would recommend this hotel but do need to sort out staff attitude which needs a lot of attention.

Monsieur GAZZARD, Merci beaucoup d’avoir pris un moment de votre temps précieux pour partager votre expérience suite à votre séjour au Sofitel Marrakech. Nous sommes ravis de pouvoir constater votre satisfaction et ne manquerons pas d'en informer toutes nos équipes. Au Sofitel Marrakech, nous croyons que chaque remarque de l’appart de nos chers clients est un pas vers l'avant pour fournir un meilleur service, pour cela, nous vous remercions encore une fois. Cependant, nous vous présentons nos excuses pour les désagréments évoqués lors de votre séjour. Toutes vos remarques seront prises en considérations et nous les contacterons aux départements concernés. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Meilleures salutations, Ahmed Benkirane Directeur général

Charm and poetry

Customer review rating 4.7/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

"Still under the spell of staying at this hotel that I've heard so much about for so long! One of the most beautiful hotels in the world! Incredible décor, an unforgettable staff, especially wafa,saad the reception,bar simo,aziz and, and Sara,ikram,mohmed,yousef at the spa also Chahira,karim,Rachida at the restaurant,at the breakfast chef zanti,Salah ,rida,fatima,Jamal I leave Marrakech and the Sofitel Hotel with the firm desire to return."

Dear Mustapha a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, a. BENKIRANE

almost perfect

Customer review rating 4.7/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

"Very nice hotel and especially very well run. The restaurants are all excellent. The spa also very well. Very soft bedding, excellent shower. However it is the service team that makes this hotel, whether in the bar, spa, restaurants, or reception. Thanks to Hanan,siham,abdljbar at room service,Sanaa,bahija,Bouchra,ghizlan,yousef,Ahmed,Amani,Ayoub,taha at the reception. Thank you for all your assistance"

Dear bedir m., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Super

Customer review rating 4.7/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

An exceptional hotel, clean, impeccable service, great bedding, a professional team whether upstairs, reception, bar. Thanks to the Reception mehdi;amani;hanane Spa bouchra,bahija,Mouna,mohmed Bar so amune;rachid Room service abdljbar, chardoud,hanan Orangery simo;kebir Breakfast jamal;karim;brahim;karfi. I'll be back.

Dear Pierre d., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Best hotel in Marrakech

Customer review rating 4.7/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

The whole is excellent, the impeccable service with special thanks to Ms. Nezha, bayort, nafissa for Housekeping, M. Zidane, Jamie, asset for room service, Mr. Coach Abdou, Yosef, Sana massage for the spa service. Finally, the Taha welcome, Raouf, is also very helpful and enjoyable.

Dear Dedier m., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager
Customer review rating 4.7/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

Excellent team very friendly special mention at room service hanane;abdeljabar;brahim Rest hicham,karim,rachida,fatima,brahim Reception Ahmed ayoub taha,amani Spa ghizlan,bouchra,Sanaa Bar simo,aziz,tarik, encor as the management and serving communication.

Dear Olivier c., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Relax weekend

Customer review rating 4.7/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

I spent some relaxing times with my colleagues at Sofitel Marrakech. We have benefited from using all the benefits offered by the receptive: gastronomic restaurant, spa, gym. Overall satisfaction and stay very pleasant, far from the Marrakesh tumult. Bravo to director benkiran and his team, on this occasion I would like to thank all those who are in a position to please me: Wafa, Mehdi, Garden, chief zanti, Sahraoui, Jamal, Salah Room service zidane, Yassin, Hanan Nezha Bar Spa abdou, mohmed, bahija. We'll come back.

Dear Abdelaziz m., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Sofitel Marrakech

Customer review rating 4.7/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Thank you Mr. Zidane; Brahim; serving floor zanti gardens, Osama,anas ; Spa; Abdou;mohmed;ikram;sara; for your help. I really appreciate it. I like the sofitel hotel marrakech! Today I was at the Sofitel. Everything went well. Thank you again.

Dear, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Thank you

Customer review rating 4.7/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Congratulations to the team of room service especially anoir yassine;. zidane;hanane. A big kudos to the housekeeping service in particular nafissa;malika;nezha,filicitation to the spa team coach abdou,ikram,bahija,sara,also the garden: chef momo;anas;ouchinah;chef zanti;oussama.au Soulieman bar; Mahdi So lounge rachid;amine I highly recommend this beautiful hotel.

Dear Younes a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Sofitel Marrakech

Customer review rating 4.7/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Nice service, friendly and available staff, buffet well provided. My colleagues and I are pleased with our adventure at this establishment, thank you, benaali; Tarek the orange, I was very satisfied with the service rendered by Mr Zidane; Yassin; room at room service So Mahdi; Rachid Mahdi bar; Aziz. And I also recommend service spa Mohmed coifer, coach Abdou; Yousef; Ikram. We will return to it very soon!

Dear Mr m., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Great hôtel

Customer review rating 4.7/5

Carol Couples - 19/02/2020 Confirmed reviews ALL

we enjoyed everything, check in fast and easy , we had a nice room, from our bed we had a wonderful view. The breakfast was full with a lot of choices, the staff were friendly and helpful, thanks to hisham,bachkar,Karim,Rachida,zeneb,sahraoui,zidane. it was superb and we will come back soon but we will stay longer. Thank you.

Dear Carol p., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Thank you very much

Customer review rating 4.7/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I was really pleased with the welcome from Zidane and Hanna for the speed of the room service very top. The abdou coach at the top, attentive,bahija massage. Thank you very much and we will be back

Dear Salahdine d., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Excellent location and superb staff

Customer review rating 4.7/5

Tracy Couples - 19/02/2020 Confirmed reviews ALL

This is our go-to hotel for our frequent trips to Marrakech, it is close to all the great parts of the city, has excellent facilities but more importantly it is the staff that make this hotel and they are so friendly, polite and nothing is ever too much trouble.

Dear Tracy A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Good hotel with AMAZING staff!

Customer review rating 4.7/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Breakfast was very nice and a large choice. Only with I can cant rate highly was the coffee served at breakfast, wasn't strong. The staff were absolutely amazing very helpful and friendly nothing was too much trouble. Especially Rachida, Hicham, Karim, Bachkar, Mohsine, Brahim, Zakaria, Zineb, Salah and Jamal.

Dear Delphine C., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager
Customer review rating 4.7/5

Grégory Couples - 18/02/2020 Confirmed reviews ALL

Very satisfied with our short stay .Easy fast check in. Comfortable clean room. Fast efficient room service. Food of a high standard especially in breakfast , Thank you to all Jardin staff for friendly service, especially Rachida,bachkar,Karim,Jamal,hisham,zeneb,nouihi,Brahim zidane.

Dear Grégory h., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

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