Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,246 reviews

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Sofitel Marrakech Palais Imperial & Spa - Image 1
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Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1l with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,246 reviews

Customer review rating 4.0/5

Haley M. P. Families - Confirmed reviews ALL

Beautiful hotel, located in close walking proximity to the medina. Surrounded by good restaurants in a safe environment. Service is very good, excellent at times and all food was wonderful. Some rooms (those located nearby Nobu rooftop gardens) are exceptionally noisy until the early hours of the morning, however the hotel happily moved us rooms the next morning.

Dear Ms. P., Thank you for sharing your thoughts regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you appreciated our prime location, the quality of our service, and the culinary offerings. Your feedback concerning noise levels from nearby areas is noted, and we are pleased that our team was able to accommodate your room change to enhance your comfort. We look forward to welcoming you back for a more serene experience in the future. Cordially, Ahmed Benkirane General Manager

Customer review rating 1.5/5

Joann A. Friends - Confirmed reviews ALL

I found my room very comfortable. The experience we had with the various restaurants was terrible. The staff was extremely inattentive and often rude. For the breakfast buffet there were so many waiters, but they were often just hanging around and not paying attention to the guests. The breakfast wasn't ready when we arrived; it took 30 minutes or more to get someone to the crêpe station on the porch. The person preparing eggs seemed annoyed when asked to prepare something. I saw one man push a cheesecake (?) that had collapsed a bit, and he got some on his hand, which he then licked it off, and continued back to his station. The first night , we had cocktails at L'Orangerie, which were quite good, and then dinner there afterwards. The next two nights, that space was either closed for a private party, or not even open until 7P. When it was closed we ended up at So Lounge. The food was not good. I got the "pad thai" which was so salty I couldn't eat it. The cocktail was terrible! The last night we wanted to get cocktails at L'Orangerie, but it wasn't open yet. Very very poor planning. There were many people clearly looking for a cocktail there. We then ended up on the porch off of the main entry lounge. The staff was doing their best, but there were too few people working. The cocktails were mediocre at best.

Dear JoAnn A., Thank you for sharing your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I am glad to hear that you found your room comfortable; however, I sincerely regret that your dining experiences did not meet your expectations. It is concerning to learn about the inattentiveness and behavior of our staff during your visits to our restaurants. We strive to provide excellent service and I will ensure that your comments are addressed with our team to encourage a more attentive and courteous atmosphere. Regarding the delays you encountered at the breakfast buffet and the issues with food quality, I appreciate you bringing these matters to our attention as they will help us improve our operations. I apologize for the inconvenience caused by the closure of L'Orangerie on multiple occasions and the subsequent impact on your experience. We aim to enhance our planning to avoid such situations in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Ahmed Benkirane General Manager

Customer review rating 5.0/5

Alex L. P. Business - Confirmed reviews ALL

Really enjoyed my stay.

Dear Alex L. P., Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted to hear that you had a pleasant experience and enjoyed your time with us. Your satisfaction is truly appreciated by our team. Cordially, Ahmed Benkirane General Manager

Customer review rating 4.0/5

Liselotte B. P. Couples - Confirmed reviews ALL

I bought a superior room for 2. The terasse and noise, night curtains and view was not living up to a superior touch. And on several mornings there was a band playing VERY loud music - not lounge music, but local music. The morning buffet was a huge buffet of delicious food in all variations - we enjoyed this part a lot. The pool area and the salon / bar was amazing including the service.

Dear Liselotte B. P., Thank you for sharing your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed our lovely pool area, the extensive morning buffet, and our dedicated service. However, I regret to learn about the noise disturbances you experienced from the street and the entertainment. We understand that a peaceful environment is paramount for our guests' comfort. Your comments regarding the room's light control and the noise from the band will be carefully considered as we continually strive to enhance our guest experience. We appreciate your insights and hope to welcome you back for an even more enjoyable stay in the future. Ahmed Benkirane General Manager

Customer review rating 5.0/5

Rick M. Couples - Confirmed reviews ALL

One of the best stays. Could not fault any aspect of the stay. 10 days was not enough.

Dear Rick M., Thank you for your compliments, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Cordially, Ahmed Benkirane General Manager

Other web-users rate our hotel

  • 1,105 reviews 9.5/10 Location
  • 1,240 reviews 7.7/10 Room
  • 4,826 reviews 9.1/10 Service
  • 20 reviews 6.2/10 WiFi
  • 1,202 reviews 9.3/10 Vibe
  • 1,020 reviews 9.2/10 Breakfast
  • 1,009 reviews 8.7/10 Food
  • 592 reviews 9.2/10 Wellness Area

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