Sofitel Marrakech Lounge & Spa Hotel 5 stars

Second visit to this hotel (last one was 6 years) and this time stayed at the Imperial Palais. Great room overlooking the pool with plenty of space and good amenities. Unfortunately we had a bit of an ant problem in the room and on the balcony which lasted the whole time we were there. Pool area is lovely and amazing well kept as are most areas of the hotel. The staff were patchy - the ones at breakfast were not very good at all and overall the breakfast service needs some serious improvement - Hot food items were always cold, plates not available in bread and other areas, staff milling around not being at all attentive - this was very poor. Other staff were good in the outside pool bar / restaurant and it was always a joy to see them each day. Would recommend this hotel but do need to sort out staff attitude which needs a lot of attention.

"Still under the spell of staying at this hotel that I've heard so much about for so long! One of the most beautiful hotels in the world! Incredible décor, an unforgettable staff, especially wafa,saad the reception,bar simo,aziz and, and Sara,ikram,mohmed,yousef at the spa also Chahira,karim,Rachida at the restaurant,at the breakfast chef zanti,Salah ,rida,fatima,Jamal I leave Marrakech and the Sofitel Hotel with the firm desire to return."

"Very nice hotel and especially very well run. The restaurants are all excellent. The spa also very well. Very soft bedding, excellent shower. However it is the service team that makes this hotel, whether in the bar, spa, restaurants, or reception. Thanks to Hanan,siham,abdljbar at room service,Sanaa,bahija,Bouchra,ghizlan,yousef,Ahmed,Amani,Ayoub,taha at the reception. Thank you for all your assistance"

An exceptional hotel, clean, impeccable service, great bedding, a professional team whether upstairs, reception, bar. Thanks to the Reception mehdi;amani;hanane Spa bouchra,bahija,Mouna,mohmed Bar so amune;rachid Room service abdljbar, chardoud,hanan Orangery simo;kebir Breakfast jamal;karim;brahim;karfi. I'll be back.

The whole is excellent, the impeccable service with special thanks to Ms. Nezha, bayort, nafissa for Housekeping, M. Zidane, Jamie, asset for room service, Mr. Coach Abdou, Yosef, Sana massage for the spa service. Finally, the Taha welcome, Raouf, is also very helpful and enjoyable.

Excellent team very friendly special mention at room service hanane;abdeljabar;brahim Rest hicham,karim,rachida,fatima,brahim Reception Ahmed ayoub taha,amani Spa ghizlan,bouchra,Sanaa Bar simo,aziz,tarik, encor as the management and serving communication.

I spent some relaxing times with my colleagues at Sofitel Marrakech. We have benefited from using all the benefits offered by the receptive: gastronomic restaurant, spa, gym. Overall satisfaction and stay very pleasant, far from the Marrakesh tumult. Bravo to director benkiran and his team, on this occasion I would like to thank all those who are in a position to please me: Wafa, Mehdi, Garden, chief zanti, Sahraoui, Jamal, Salah Room service zidane, Yassin, Hanan Nezha Bar Spa abdou, mohmed, bahija. We'll come back.

Thank you Mr. Zidane; Brahim; serving floor zanti gardens, Osama,anas ; Spa; Abdou;mohmed;ikram;sara; for your help. I really appreciate it. I like the sofitel hotel marrakech! Today I was at the Sofitel. Everything went well. Thank you again.

Congratulations to the team of room service especially anoir yassine;. zidane;hanane. A big kudos to the housekeeping service in particular nafissa;malika;nezha,filicitation to the spa team coach abdou,ikram,bahija,sara,also the garden: chef momo;anas;ouchinah;chef zanti;oussama.au Soulieman bar; Mahdi So lounge rachid;amine I highly recommend this beautiful hotel.

Nice service, friendly and available staff, buffet well provided. My colleagues and I are pleased with our adventure at this establishment, thank you, benaali; Tarek the orange, I was very satisfied with the service rendered by Mr Zidane; Yassin; room at room service So Mahdi; Rachid Mahdi bar; Aziz. And I also recommend service spa Mohmed coifer, coach Abdou; Yousef; Ikram. We will return to it very soon!

we enjoyed everything, check in fast and easy , we had a nice room, from our bed we had a wonderful view. The breakfast was full with a lot of choices, the staff were friendly and helpful, thanks to hisham,bachkar,Karim,Rachida,zeneb,sahraoui,zidane. it was superb and we will come back soon but we will stay longer. Thank you.

I was really pleased with the welcome from Zidane and Hanna for the speed of the room service very top. The abdou coach at the top, attentive,bahija massage. Thank you very much and we will be back

This is our go-to hotel for our frequent trips to Marrakech, it is close to all the great parts of the city, has excellent facilities but more importantly it is the staff that make this hotel and they are so friendly, polite and nothing is ever too much trouble.

Breakfast was very nice and a large choice. Only with I can cant rate highly was the coffee served at breakfast, wasn't strong. The staff were absolutely amazing very helpful and friendly nothing was too much trouble. Especially Rachida, Hicham, Karim, Bachkar, Mohsine, Brahim, Zakaria, Zineb, Salah and Jamal.

Very satisfied with our short stay .Easy fast check in. Comfortable clean room. Fast efficient room service. Food of a high standard especially in breakfast , Thank you to all Jardin staff for friendly service, especially Rachida,bachkar,Karim,Jamal,hisham,zeneb,nouihi,Brahim zidane.