Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,310 reviews

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Sofitel Marrakech Palais Imperial & Spa - Image 1
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Sofitel Marrakech Palais Imperial & Spa - Image 3
Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,310 reviews

TripAdvisor Rating  4.4/5  9,831 reviews

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and help

TripAdvisor rating 5.0/5

Explorer44392108173 TripAdvisor review

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and helped us choose what to eat with great care and professionalism. She truly made us feel comfortable.

Disappointing for a Sofitel

TripAdvisor rating 2.0/5

OliversTrips TripAdvisor review

Unfortunately a poor experience from start to finish, which was a real shame as the property itself is lovely and in a great location. The check in team at the arrival reception were rude and dismissive, which was obviously noticed by a number of guests who were all talking about it in the reception waiting area. We finally got assigned a room at gone 5pm, but were then disappoint to then discover the room was shabby and tired, with furniture obviously missing and stains on the sofa and carpet. As it was now getting late, and we were only staying a few days, we didn't mention the state of the room but instead headed off to dinner. When we returned we were surprised to find that money had disappear from the bedside table while we were out. The turndown service had come into the room despite the do not disturb sign being on the door. We reported it to reception first thing in the morning, and were told that it would be looked in to. There was no follow up, and when we asked the concierge and the people at reception what was happening about our issue, they said they had not been told about it and so there was nothing they could do. Bar staff in the grounds were equally unhelpful, constantly being pointed from one team to another when we just wanted to get a drink. We usually love our stays at Sofitel, but this one did not live up to the brand. Such a shame.

Customer review rating 4.5/5

Louise J. Couples - Confirmed reviews ALL

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.

Dear Ms Louise j., Thank you for taking the time to share your wonderful experience at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed your stay while celebrating a special birthday. Your kind words about our stunning hotel, well-maintained grounds, and high cleanliness standards are truly appreciated. It brings us great joy to know that our staff made a positive impact on your visit. We are proud of our team's commitment to providing warm and attentive service. I will certainly pass on your compliments to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub, as they will be thrilled to know they contributed to your memorable experience. We are also glad that you found our location convenient and felt safe exploring the nearby attractions. Thank you for your high recommendation; we look forward to welcoming you back in the future. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 3.0/5

Taoufik R. Families - Confirmed reviews ALL

Quite unpleasant checking. We had to wait till 4pm with repetitive promises that the room would be ready in a moment. We also, generally find some fruits or sweets in our room when we checking. Nothing was there! I had exactly a similar experience back in February with the same hotel (room not ready way after 3pm and no fruits or suits in the room) but I refrained from giving any comment at that time.

True 5 star experience

TripAdvisor rating 5.0/5

Jolu980 TripAdvisor review

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.

Dear Guest, Thank you very much for sharing such a wonderful and detailed review following your stay with us. We are truly delighted to read that your birthday celebration at Sofitel Marrakech Palais Impérial & Spa was a memorable one and that your experience reflected a true five-star stay. It is a pleasure to know that you appreciated the beauty of the hotel, the immaculate cleanliness, the comfort of your room, as well as the quality of our breakfast and service. Your kind words regarding the warmth and professionalism of our team are particularly appreciated, and we will be sure to share your compliments with the colleagues you mentioned, who will be very proud to have contributed to making your stay so special. We are also pleased that you enjoyed our location and felt comfortable and safe throughout your visit. Your recommendation means a great deal to us and is the greatest reward for our teams. We very much look forward to welcoming you back for another exceptional stay in Marrakech. Warm regards, Ikram Jarid Director of Operations

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.