Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,234 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
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Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1 with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,234 reviews

Customer review rating 5.0/5

Carlos D. P. Business - Confirmed reviews ALL

Amazing room, great hotel

Cher Carlos D. P., Nous vous remercions d'avoir pris le temps D. partager votre expérience positive au Sofitel Marrakech. C'est un grand plaisir D. savoir que vous avez trouvé notre hôtel et votre chambre à la hauteur D. vos attentes. Cordialement, Ahmed Benkirane Directeur Général

Customer review rating 2.5/5

Justin C. Couples - Confirmed reviews ALL

Security is too tight to the point of not feeling welcome. Breakfast way too crowded. Rooms a little rundown. Did not like getting removed from the upper pool as a Platinum member and previous Diamond member.. the signage was very very small and the staff wanted to charge us 500 dh to use the pool! That is not how you treat Elite ALL Accor members! However, the reception desk was very welcoming and hospitable with the tea service. Excellent service. The Hotel would benefit from a complimentary shuttle to/from the Airport. This is a basic service in North America.

Dear Justin C., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I am pleased to hear that you found our reception desk welcoming and enjoyed the tea service. However, I regret that your experience was marred by the issues you mentioned. I understand your concerns regarding the security measures and the crowded breakfast service. We strive to maintain a balance between guest safety and comfort, and your input is invaluable in achieving that. Regarding pool access, I apologize for any confusion related to our policies for Elite ALL Accor members, and I appreciate your feedback on the signage. Your suggestion for a complimentary shuttle service is noted, and we will consider it for future improvements. Thank you again for your comments, which will assist us in enhancing the guest experience. Ahmed Benkirane General Manager

Customer review rating 5.0/5

Arvindkumar G. Families - Confirmed reviews ALL

Very courteous service

Dear Arvindkumar G., Thank you for your compliments regarding your recent stay at Sofitel Marrakech. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations. Your appreciation for our courteous service will be shared with our team, as it is truly rewarding for them. Cordially, Ahmed Benkirane General Manager

Customer review rating 5.0/5

Laurent E. G. B. Couples - Confirmed reviews ALL

reservation , reception , service , repas

Cher Laurent E. G. B., Nous vous remercions d'avoir pris le temps de nous faire part de votre appréciation concernant votre séjour au Sofitel Marrakech. C'est avec un grand plaisir que nous recevons vos compliments concernant la réservation, la réception, le service et les repas. Nous sommes très heureux de constater que nos équipes ont su répondre à vos attentes. Cordialement, Ahmed Benkirane Directeur Général

Customer review rating 5.0/5

Mary R. Couples - Confirmed reviews ALL

The hotel And staff were just lovely

Dear Mary R., Thank you for your lovely comments regarding your stay at Sofitel Marrakech. It is with great pleasure that we receive your appreciation for our hotel and staff. Your satisfaction is the best reward for our team who work diligently to provide impeccable service. Cordially, Ahmed Benkirane General Manager

Other web-users rate our hotel

  • 1,105 reviews 9.5/10 Location
  • 1,229 reviews 7.6/10 Room
  • 4,808 reviews 9/10 Service
  • 18 reviews 6.3/10 WiFi
  • 1,195 reviews 9.3/10 Vibe
  • 991 reviews 9.3/10 Breakfast
  • 988 reviews 8.6/10 Food
  • 610 reviews 9.2/10 Wellness Area

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