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Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating 4.6/5 5,450 reviews

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Sofitel Marrakech Lounge & Spa
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+ 26 Services

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • GolfPaying
  • Tennis
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM :  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS :31.62175, -8.002805

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

SUPERIOR ROOM, 1 king-size bed, balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, king-size bed, balcony view of the swimming pool

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LE JARDIN

Type of cuisine: International

Breakfast or lunch on a leafy garden terrace near the pool: buffets span the world's cuisines, from Chinese dim sum to French rôtisserie. Views soar to the Atlas Mountains. A relaxed Marrakech restaurant where flavors are as cosmopolitan as the clientele.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO GOOD

Type of cuisine: International

This avant-garde, chic space at the heart of the hotel's lush gardens serves up contemporary, refined Franco-Moroccan cuisine. The So Night Lounge and the So Good will be reserved during the Marrakech International Film Festival.

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ORANGERIE

Type of cuisine: Gourmet

Our gourmet Marrakech restaurant blends Dominique Oudin's cosmopolitan French cuisine with the rich gastronomy of Moroccan chef Ahmed Ed-Defaa. Taste chicken tagine, lamb with prunes, homemade foie gras on a shady terrace with exhilarating mountain views.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Type of cuisine: Mediterranean

An oasis of freshness which pays tribute to Mediterranean cuisine and the benefits of olive oil. Virgin and pure, subtle and fragrant, mythical and eternal... discover the wonders of olive oil.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PALAIS DARKUM

Non contractual photo

The inviting and vibrant decor and staff will help you explore teas from Morocco, India and Japan flavored with fresh mint, as well as the chef's delicious pastries including Gazelle Horns and Parisian Macaroons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCE BAR

Non contractual photo

Toast your Moroccan vacation from our terrace bar in Marrakech, with champagne or a colorful cocktail infused with sweet mint, fresh kiwi, cooling watermelon... Flavors change with the season and the barman's imagination; the chic ambiance remains.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULTIMATE POOL LOUNGE

Non contractual photo

No need to stray too far from the lazy loungers by the swimming pool: order a freshly squeezed juice, a cocktail, a naughty aperitif. Pure pleasure in a Marrakech poolside bar - indulge!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO LOUNGE

Non contractual photo

¤ The So Lounge will be for private use only during the Marrakech International Film Festival ¤ Entry to So is free for hotel guests until midnight, excluding weekends and special events.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Non contractual photo

Recharge in a pleasant poolside setting

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 342 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,450 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,371 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent emplacement

Customer review rating 4.5/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

Excellent hotel

Dear JAMAL B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

well located and excellent service

Customer review rating 4.0/5

Samir B. Families - 12/04/2021 Confirmed reviews ALL

- great service from the staff - good location - unfortunate construction was all over the garden

Dear Samir B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good stay

Customer review rating 4.0/5

Said Z. Families - 07/04/2021 Confirmed reviews ALL

Gorgeous building, and it only gets more breathtaking when you walk in. The rooms were clean with comfortable beds, and the staff went over and beyond to make our stay enjoyable . Great location, easy to get around the city. I highly recommend this hotel to anyone visiting Marrakech. Special thanks to chef Ahmed Eddafaa for the excellent food and the amazing service, Mme Sanae Benkhdar for the warm welcome and the special care we received, Mme Fatima ( who prepares Moroccan pastry for breakfast) for making us feel like home and the waiter Yassine who made sure we had tea to our liking every single time. My only complaints : there were still some construction works going and the pools weren’t clean.

Dear Said Z., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Incredible stay

Customer review rating 5.0/5

Mohamed R. Solo - 03/04/2021 Confirmed reviews ALL

The people working at The hotel are really exceptional and I have to mention specifically Oussama and Abdel Reheem at the front desk who went out of their way to make my stay incredibly enjoyable and fun. It’s rare to meet people like that !! Also breakfast team Farah and all the lovely ladies there

Dear Mohamed R., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.
Customer review rating 3.0/5

E. O. Families - 27/03/2021 Confirmed reviews ALL

There were works undergoing on one side of the building that nobody told us about. It was difficult for my wife and daughter to dress in swimsuits with workers over looking them. Service at the pool was very slow. I also waited 10 mn on check out just for the officer ti check that I had indeed only consumed ONE beer, which I declared to him, only to pay it in cash when he was done. SO NOT SOFITEL.

Dear O. E., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Very nice and helpful staff, excellent location, reactivity all over the stay

Customer review rating 5.0/5

H L. Families - 25/03/2021 Confirmed reviews ALL

I have met very nice people in there. The staff was very helpful and reactive and even proactive, anticipating all our needs. In the restaurant during the breakfasts, we had a sweet person who was following up with us. It is Fatima (msemmen lady). She made nice suggestions in case we needed them, and she served us whatever we wanted or needed in a very short time. Farah and Brahim from the restaurant were also very nice. In the shop of Max and Jan, there was a very nice salesman Zakaria, who was very helpful and patient. We had the pleasure to buy many things in his store because he was so sweet. The reception staff was also very nice and smiling. Regarding the room service and the dinner restaurant, they respected the service time and we had a very nice experience overall.

Dear Habiba L., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

F&A Wedding Stay

Customer review rating 5.0/5

Samad A. Couples - 22/03/2021 Confirmed reviews ALL

Team, I had the pleasure to stay in your hotel at Marrakech location. I was delighted with a unique experience from booking with Hanane through reception with Osama as the host. I have been traveling across worldwide 5 stars hotels but never seen such "top Notch" service. The team took their time to beautify the room with meticulius decoration and well detailed flower designs. My wife Fatima Zohra and I were speechless and overwhelmed with such a nice gesture. The ream was simply authentic and deliver a true customer value I heard of came across in books..The team was simply human and did their best to serve us but had lasting touches on our life especially during COVID-019 confinement. We are definitely impressed, will come back, and learned a lot about an authentic experience. Please pass my gratitude to the folks in the restaurant as will and consierges... Thanks, Fatima Zohra and Samad

Dear Samad A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

Well located

Customer review rating 4.5/5

Se Business - 22/03/2021 Confirmed reviews ALL

It was good

Dear Karim d., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Great experience

Customer review rating 5.0/5

Younes E. Families - 19/03/2021 Confirmed reviews ALL

I really like to go to sofitel Marrakech, the staff (Imane, hanane, Zakaria ....) make sure that I, my family feel home in our stay. And the Consierge MR reda is the best ever very professional.

Dear younes E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.
Customer review rating 4.5/5

Anonymous Couples - 16/03/2021 Confirmed reviews ALL

Excellent

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Marrakech Lounge & Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good service, good food

Customer review rating 4.5/5

Anonymous Business - 15/03/2021 Confirmed reviews ALL

Excellent stay and particularly the reception and room service (Siham-always getting the order right)

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

Very good location

Customer review rating 3.5/5

Carine B. Business - 12/03/2021 Confirmed reviews ALL

I love my stay! The rooms are very well serviced. The morning buffet is lovely, but mostly all the staff is fabulous

Dear Karin B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, would it be possible for you to send an email to my assistant (H3…) explaining what disappointed you during your stay. We will be happy to put the necessary actions in place to improve the quality of the services you will discuss. Thank you again for sharing your experience, and we look forward to seeing you again very soon! Sincerely, Ahmed BENKIRANE Directeur Général.
Customer review rating 4.0/5

Nouria K. Families - 09/03/2021 Confirmed reviews ALL

Good stay & really good staff with great service with HANANE & ZAKARIA in the reception.

Dear Nouria k., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

Excellent location

Customer review rating 5.0/5

Jamal A. Couples - 06/03/2021 Confirmed reviews ALL

Every thing was very good

Dear Jamal A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.
Customer review rating 5.0/5

Abdulmalik H. Business - 05/03/2021 Confirmed reviews ALL

I met a team with energy and committed to customer satisfaction

Dear Abdulmalik H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

Medium quality of service

Customer review rating 2.5/5

Rida C. Families - 27/02/2021 Confirmed reviews ALL

Very bad quality of service. The customer care is so bad.

Dear Reda c., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE Directeur Général.

Rooms’ location is far from reception and restaurant, walking ways to the rooms is not suitable

Customer review rating 3.0/5

A. Families - 23/02/2021 Confirmed reviews ALL

Not bad

Dear AHMET A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

Good stay

Customer review rating 3.5/5

Soufyan Solo - 21/02/2021 Confirmed reviews ALL

Had a lovely time at the hotel. I was well received by hmed and oussama at the reception. My room was in great state and the bed was amazing. Unfortunately the pool was under maintenance that's why my review is a 7. As for the breakfast, I greeted every morning by farah, who took great care of me. She made me feel at home at the hotel. Also the spa treatment I took was amazing and is definitely worth a visit.

Dear Soufyan b., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

The most terrible stay in a Sofitel

TripAdvisor rating 1.0/5

aminelakhdissi2020 13/07/2020 TripAdvisor review

Arrived at mid-night with my wife and my 18 months baby, The balcony's table and couch were inside the room ( a total disaster ) Their was no water in the room at our arrival ( Only one used bottle in the dirty mini bar and another used bottle of sparkling water on the table). I asked for a cot for my baby, they could not provide it after an hour and a half ( being tired and with all what happened i asked them just to ignore it because the baby was already asleep). Last but not least, as i'am an accord frequent client i've used points to pay for my stay which they don't know how to handle. The points were deducted from my account at the time of booking. I was surprised at the check out with a totally different amount to pay, they did not take into consideration my points. At the end they rededucted the points from my account ( i ended up having the points deducted twice). They really need to reconsider that hotel being a 5 stars. It is a shame

Perfect as always

TripAdvisor rating 5.0/5

antoinev232 Business - 11/01/2020 TripAdvisor review

Great host and perfect service in an ideal place, close from the heart of the city. I recommend this hotel for your stay in Marrakech, the lounge being much recent than the Palais Royal, but both Will welcome you with great staff

Dear Antoine, Many thanks for sharing your wonderful feedback with us following your stay at Sofitel Marrakech. We are glad to know that you felt at home with us. We highly appreciate your positive comments about both our universes. We hope to have the pleasure of welcoming you back in the not too distant future. Best regards, Ahmed Benkirane General Manager.

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