Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,350 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
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Description

Hotel extras

  • In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.

  • Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.

  • Ideal destination for families: Kids Club, pool suitable for children.

  • 4 restaurants and 2 bars for a rich and varied culinary journey.

  • 4 pools, incl. 1 heated all year and 1l with view of the Atlas Mountains.

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,350 reviews

Customer review rating 0.5/5

Aida G. Friends - Confirmed reviews ALL

Prices have increased significantly while the level of service and the quality of the rooms remain unchanged. We stayed in a fairly average room (average furniture, dark carpet, not very bright, average bedding…), which absolutely did not justify a rate of 3,580 MAD per night. In addition, the room was located quite far from the main areas, requiring a long walk within the hotel. It overlooked the kids club courtyard (the window on the right faced the kids club – see photo) as well as the street. As a result, our rest was disturbed by noise from 8 a.m. onwards coming from the kids club, as well as by music from nearby establishments that was clearly audible until 1 a.m. Overall, the experience was disappointing. The welcome and professionalism of the staff also did not match the hotel’s current positioning (in terms of standards and pricing). I had stayed at this property regularly in the past. However, this room category, which I booked for the first time, was offered at the same price I previously paid for a higher category. Considering the current value for money, it is simply not worth it anymore. There are clearly better options in Marrakech.

Dear Aida g., Thank you for taking the time to share your thoughts regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I sincerely regret to learn that your experience did not meet your expectations and that you found the room accommodations and service unsatisfactory. We strive to provide exceptional value and quality in our offerings. Your feedback regarding the room's condition and location, as well as the disturbances you experienced, is valuable and will be taken into consideration for our continuous improvement. It is disappointing to hear that the level of service you received did not align with your previous experiences at our hotel, which we hold in high regard. Please know that we appreciate your loyalty and hope to have the opportunity to restore your confidence in our establishment on a future visit. Ahmed Benkirane General Manager

Customer review rating 3.5/5

Alexis V. M. J. C. Couples - Confirmed reviews ALL

Personnel charmant

Cher M. Alexis V. M. J. C., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour au Sofitel Marrakech Palais Imperial & Spa. Nous sommes ravis de lire que vous avez trouvé votre séjour confortable et apprécié le charme de notre équipe. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés. Vos remarques sont précieuses et ont été transmises aux équipes concernées afin d’améliorer continuellement nos services. Dans l’attente du plaisir de vous accueillir à nouveau très bientôt pour une expérience encore plus agréable. Bien cordialement, L'équipe de Sofitel Marrakech Palais Impérial & Spa

Customer review rating 3.0/5

Patrick C. Couples - Confirmed reviews ALL

Good location, rooms are good sized, food is good, and heated pool is nice. However, the rooms and hallways are very dark. Staff was generally helpful but concierge made dinner reservations for us and got our name wrong.

Dear Patrick C., Thank you for sharing your feedback. We appreciate your compliments regarding our location, room size, and amenities. However, I regret to hear about the lighting in the rooms and hallways, as well as the oversight with your dinner reservation. Your comments will be reviewed to enhance our guest experience. Ahmed Benkirane Directeur Général/ General Manager

Customer review rating 5.0/5

Michael A. Y. Families - Confirmed reviews ALL

The staff were so friendly and accommodating! The entire property was so well decorated, clean and professional. Our room was wonderful and they were able to accommodate an early check in! Would definitely stay here again!

Dear Michael A. Y., Thank you for your compliments, we will not fail to share your appreciation with our entire team. It is gratifying to know that our friendly staff and the quality of our accommodations contributed to your enjoyable stay. Cordially, Ahmed Benkirane Directeur Général/ General Manager

Customer review rating 4.5/5

Gary K. Couples - Confirmed reviews ALL

Super staff from doormen to maids. Lots of choices for the breakfast buffet. Dinner was lovely. My only complaint is our room was very dark, it needs better lighting.

Dear Gary K., Thank you for your kind words regarding our staff and the breakfast buffet. We appreciate your feedback about the room lighting and will certainly take this into consideration as we continually strive to enhance our guest experience. Cordially, Ahmed Benkirane Directeur Général/ General Manager

Other web-users rate our hotel

  • 1,085 reviews 9.4/10 Location
  • 1,251 reviews 7.5/10 Room
  • 4,793 reviews 9/10 Service
  • 20 reviews 5.6/10 WiFi
  • 1,189 reviews 9.3/10 Vibe
  • 1,014 reviews 9.3/10 Breakfast
  • 1,006 reviews 8.6/10 Food
  • 660 reviews 8.5/10 Pool

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