Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,343 reviews

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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,343 reviews

TripAdvisor Rating  4.4/5  9,837 reviews

Orangerie

TripAdvisor rating 5.0/5

Stay45711975574 TripAdvisor review

L'endroit est absolument merveilleux Thank u so much Nadia and imane for the service ❤️❤️❤️ We will be back soon my friend and I enjoyed it

Ok hotel - but with major flaws

TripAdvisor rating 2.0/5

Andy R TripAdvisor review

Rooms required a long walk from the lobby and had major issues with club music that played till after 11 pm every night. Very poor dinner / drinks options during the winter and nothing for older kids to do.

Becareful and think twice if you want to make any reservations in this hotel, there are a lot of nice hotel in Marrakech

TripAdvisor rating 1.0/5

Jay I TripAdvisor review

I am a Platinum Accor membership and as Platinum member entitle guarantee room availability up to 2 days before I check in… And I booked 2 rooms for 2 nights of this hotel few months ago (if Im not mistaken around 3-4 months ago)… and with the conditions PAYMENT AT THE HOTEL (my reservations is PRJDBNTS)… This morning 24 dec 2025, the hotel called me when I was sleep, 8:45 am, and I couldnt received the called and at around 10 am the hotel suddenly cancelled my reservations on 26 dec 2025, which is 2 days later, without any notice or warning… luckily I took a look at my Accor apps bec I just wanna check my point rewards with my stay week before… and I was shocked when I saw this hotel cancelled my reservations without any prior notice… and my reservations is for 2 days later, 26 dec 2025 and this morning is 24 dec 2025 they cancelled it… smh 🙂‍↔️🙂‍↔️🙂‍↔️ I email the hotel and the respons not meet any of the term and conditions of my Accor PLATINUM Membership… the hotel replied me said that this morning alrdy called me 3 times and no respons from me… Me and my family just flew 16 hours to Lisbon and the hotel called me at 8:45 am and suddenly 10 am cancelled my reservations and the hotel said that alrdy sent email to me but I never received any email or any messages or any WhatsApps or any notice from this hotel… and I checked in my Accor apps that the price of this hotel increase around almost 3 times… it seems this hotel look for excuses and want me to pay more money if I still wanna stay there… the hotel replied to me with excuses that they cannot charged my credit card… the hotel forgot that I booked the hotel with the conditions PAYMENT AY THE HOTEL and with my credit card number as guarantee and with my PLATINUM MEMBERSHIP… I didnt wanna argue with this kind of people because me and family come here not to arguing but we come here for a nice and peace holidays… there are a lot of nice hotel in Marrakech… So guys… becareful and think twice if u guys want to stay at Sofitel Marrakech… And… what for I join Accor membership until I got Platinum…??? 🤷‍♂️🤷‍♂️🤷‍♂️

Customer review rating 5.0/5

Wang Y. Families - Confirmed reviews ALL

great location with fantastic service and facility

Dear Mr Wang Y., Thank you for your kind words regarding our location, service, and facilities. We are delighted to hear that you had a positive experience at Sofitel Marrakech Palais Imperial & Spa. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 5.0/5

Strauss I. W. T. V. Friends - Confirmed reviews ALL

Very beautiful setting, with the aesthetics and luxury that go with it. We loved our little getaway with friends and warmly thank Mr. Raouia, Sebi, Hamamsi, Farah (breakfast), Samira, Chater, Hannane, Rachid, Hadoui, Abdo (coach), Sanaa and Youssef at the spa who accompanied us throughout our stay.

Dear Mr Strauss, Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our beautiful setting and the luxury we strive to provide. Your appreciation for our team members will be shared with them, as they truly enhance our guests' experiences. Ikram Jarid Directrice des Opérations/Director of Operations

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Other web-users rate our hotel

  • 1,072 reviews 9.5/10 Location
  • 1,212 reviews 7.7/10 Room
  • 4,627 reviews 9.1/10 Service
  • 19 reviews 7.6/10 WiFi
  • 1,136 reviews 9.3/10 Vibe
  • 986 reviews 8.6/10 Food
  • 974 reviews 9.5/10 Breakfast
  • 645 reviews 8.5/10 Pool

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