Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,805 reviews

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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,805 reviews

TripAdvisor Rating  4.4/5  9,488 reviews

Customer review rating 5.0/5

Jacques L. Couples - Confirmed reviews ALL

très satisfait de l'accueil, de la gentillesse et du professionnalisme de toutes les équipes

Cher Monsieur Jacques l., Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre séjour. Il est agréable de savoir que notre accueil et le professionnalisme de nos équipes ont contribué à votre satisfaction. Cordialement, Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 4.0/5

Rebecca G. Families - Confirmed reviews ALL

On the whole, the hotel is lovely. It was very hot for our stay so the pools were a great place to cool off. The breakfast is amazing and the pool/bar staff were friendly. The bedroom was fine although the shower was liable to flooding and had a bad smell to it at times. The downside was the checkout staff. I had two consecutive reservations for a total of four nights but emailed in advance to ensure we could stay in our room which the hotel confirmed. However, no one told us that we should check out after the first reservation finished and when I did check out the man dealing with me was not helpful at all as well as trying to charge for mini bar items we hadn’t used. The final checkout was also not an entirely pleasant experience. I commented that I hadn’t been able to use my welcome drink as I wasn’t aware it was now available via the app (in the past I’ve always been given a physical voucher) and was basically told back luck! No offer of rectifying the matter. I feel that as a loyal Accor member, a little more should be done to improve customer experience. A shame that our final experience of the hotel wasn’t a positive one.

Good

TripAdvisor rating 1.0/5

Ibrahim I TripAdvisor review

Laurence bar is à hidden gem! Relaxing and very well managed. Drinks were excellent, and the highlight was the amazing service from hostess Jouhaina Oussaih .thank you for the kind welcome Thank you Tarik , Ahmad, Wiaam , oussama and Radouane

Dear Sir, Thank you very much for your kind words about Lawrence Bar and for highlighting Jouhaina’s exceptional welcome. We are delighted to know you enjoyed the relaxing atmosphere and the quality of our drinks. We also appreciate your thanks to Tarik, Ahmad, Wiaam, Oussama, and Radouane. Your feedback encourages us to keep delivering memorable experiences. We hope to welcome you again soon for an even better stay. Ikram Jarid Director of Operations

Thank you

TripAdvisor rating 5.0/5

BLB O TripAdvisor review

We had a great night at Lawrence Bar and restaurant Lorangerie Stylish decor, excellent drinks, and lovely staff. Special appreciation for Jouhayna's warm and professional attitude-she's a true gem! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Dear Guest, Thank you for your wonderful feedback. We’re truly delighted that you enjoyed your evening at both the Lawrence Bar and our restaurant L’Orangerie. Your kind words about the stylish ambiance, the quality of the drinks, and the attentiveness of our team are deeply appreciated. Jouhaina will be especially touched by your recognition her warm and professional attitude indeed makes her a real asset to our team. We look forward to welcoming you again very soon. Ikram Jarid Director of Operations Sofitel Marrakech Palais Impérial & Spa

Great experience in a lovely place

TripAdvisor rating 5.0/5

El Bardaoui Z TripAdvisor review

I had a wonderful time at this place ( lawrence Bar and restaurant lorangerie ) The atmosphere was beautiful, the service was excellent, and everything was just perfect. Definitely a spot worth visiting again Thank you Jouhaina , tarik , Radouane and the manager Hassan& siham

Dear Mr. Elbardaouiz, Thank you very much for your kind words. We’re delighted to know you had a wonderful time at both the Lawrence Bar and our restaurant L’Orangerie. Your compliments about the atmosphere and service mean a lot to us. Jouhaina, Tarik, Radouane, as well as Hassan and Siham, will be thrilled to know they contributed to making your experience perfect. We look forward to welcoming you back soon for another memorable visit. Ikram Jarid Director of Operations Sofitel Marrakech Palais Impérial & Spa

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Other web-users rate our hotel

  • 951 reviews 9.5/10 Location
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  • 3,751 reviews 9/10 Service
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  • 919 reviews 9.2/10 Vibe
  • 825 reviews 8.8/10 Food
  • 793 reviews 9.6/10 Breakfast
  • 527 reviews 8.5/10 Pool

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