Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,784 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,784 reviews

TripAdvisor Rating  4.5/5  8,669 reviews

Welcoming Staff

TripAdvisor rating 4.0/5

levzae Families - TripAdvisor review

Housekeeping and room service was fabulous, thanks so much to Jawahir and Radwane et chef Malika , et chef Fatima and Wafa, totally fascinated. Very welcoming team. Large and comfortable rooms. Concierge also very helpful . Pools are clean .

Cher Monsieur Levzae, Merci pour votre retour positif. Nous sommes ravis que vous ayez apprécié le service de notre équipe ainsi que le confort de nos chambres. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement. Cordialement,

at the restaurant l'orengerie

TripAdvisor rating 5.0/5

CHAIMAA S TripAdvisor review

i had an exceptional experience at my stay at l'orangerie restaurant where i held a business meeting and they made sure to suggest to me their private room which was incredible and totally suitable for my situation and made me and my guest feel comfortable during our meeting. (Special thanks to Siham that made sure we know about the private room)

Dear Ms. Chaimaa, Thank you for your fantastic feedback. We are thrilled that our private room at L'Orangerie met your needs and contributed to a successful business meeting. Your kind words about Siham are greatly appreciated. We look forward to welcoming you and your guests again soon. Best regards,

Very disappointing experience at the Sofitel Marrakech

TripAdvisor rating 1.0/5

weriv Families - TripAdvisor review

Disappointing Experience at Sofitel Marrakech Our stay at Sofitel Marrakech was extremely disappointing. The service at check-in was poor, and the issues only continued from there. We requested a soup for our infant, and it arrived with fish bones, spilling all over the platter. We had to send it back. When we also requested a glass of milk for the baby, we were charged for it. We requested a crib for our baby upon check-in, but it didn't arrive until midnight, causing great inconvenience. Our pool experience was also terrible. We had to find a place ourselves and fetch towels on our own, with no waiters available. It took an hour to get our food. The most frustrating part was the manager's response during checkout. Despite showing her the issues we faced, she was dismissive and acted as if our complaints were unfounded. This was the worst experience I've had at any All Accor property. We ended up checking out the next day and moving to a different hotel, even though I am a Gold member with All Accor. They clearly don't care about your membership status. To anyone considering staying here, I highly recommend choosing a different property. Lahouari R

At restaurant l’orengerie

TripAdvisor rating 5.0/5

Mia3867 TripAdvisor review

Very good service outstanding and the food is testy and the quality very generous I will recommend it to Everyone l orangerie restaurant traditionnelle Moroccan food and very tasty the staff are professional and friendly a specially the team ‘Madame Siham Mr kebir et Siham la receptionist I would love to come back for more a great experience

Dear Ms. Mia, Thank you for your wonderful review. We are delighted to hear that you enjoyed the service and the traditional Moroccan food at L'Orangerie restaurant. Your kind words about our professional and friendly staff are much appreciated. We look forward to welcoming you back for another great experience. Best regards,

10 out of 10 experience

TripAdvisor rating 5.0/5

Andra B TripAdvisor review

We had the most amazing time at the Sofitel Marrakesh, the staff went above and beyond to ensure that all our needs were met and not only. The spa really deserves a 10 out of 10, Youssef welcomed us in the reception , he is such a lovely guy. We had hammam with Jalila and Ghizlane, they were absolutely amazing and made our experience so special and unique. We then had an amazing couple massage with Bouchra and Karina. I then had my hair done by Rachid, I cannot recommend him enough, he has been the best of all my other hotel experiences, he dealt with my hair beautifully. Overall I do recommend The Spa @ Sofitel Marrakech, it was one of the best I have ever experienced. That being said, thank you all for looking after me and my husband Rashid ❤️ hairstylist Yousseff ❤️ reception Jallila & Ghizlane ❤️ hammam Bouchra & Karina ❤️ massage

Dear Ms. andrab, Thank you for sharing your wonderful experience at Sofitel Marrakech. We are thrilled to hear that you and your husband enjoyed a 10 out of 10 experience with us. Our team is dedicated to providing exceptional service, and we are pleased to know they exceeded your expectations. We are especially delighted that you enjoyed the spa treatments and services. We look forward to welcoming you back for another memorable stay. Best regards, Ikram JARID Directrice des Opérations

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Other web-users rate our hotel

  • 850 reviews 9.4/10 Location
  • 868 reviews 8.2/10 Room
  • 3,129 reviews 9.2/10 Service
  • 10 reviews 8.6/10 WiFi
  • 884 reviews 9.1/10 Food
  • 806 reviews 9.5/10 Vibe
  • 463 reviews 9.3/10 Breakfast
  • 364 reviews 7.6/10 Comfort

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