Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,846 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,846 reviews

TripAdvisor Rating  4.4/5  9,459 reviews

Questionable Service for a Sofitel

TripAdvisor rating 4.0/5

Peter L TripAdvisor review

We stayed three nights with a tour. The room was large with excellent ac, but the lighting was poor. It was quiet and the breakfast was excellent. The main criticism other than the lighting was that on the second day, the cleaner did not leave new bath towels. I requested new towels from the front desk and when that did not work, from the concierge. No action. Finally, a third visit to the front desk resulted in towels being delivered. Next day, again no bath towels. This time I went to a cleaner in the hall and got fresh towels. Seems like a poor level of service from a Sofitel.

A very bad experience

TripAdvisor rating 2.0/5

khalifa381 Business - TripAdvisor review

Accor members are not given proper attention. At check-in, I requested a room upgrade if available, but I was informed that the hotel was fully booked. However, my friend, who checked in an hour after me, received an upgrade. The indoor pool access costs 250, which is not acceptable for a 5-star hotel. Unfortunately, when I wanted to pay using my points, the staff initially tried to prevent me from doing so. Only after a long discussion was it finally accepted. I’m very disappointed and don’t see any real value in being a part of the Accor family.

Wonderful Evening of food, wine, and live music

TripAdvisor rating 5.0/5

Jonathan W TripAdvisor review

Wiaam and ziyou and Siham eghzi took great care of us this evening. The food and the ambience were as wonderful as the immaculate service. The band added such amazing mood to the night. Thankyou L’Orangerie. We will come back. Merci Beaucoup. JW and C

Dear JW and C, Thank you very much for your kind and enthusiastic review. We are delighted that Wiaam, Ziyou, and Siham Eghzi took great care of you and that you enjoyed the food, ambience, and live music at L’Orangerie. Your appreciation means a lot to our team. We look forward to welcoming you back for another wonderful evening. Warm regards, Ikram Jarid Operations Director Sofitel Marrakech Palais Impérial & Spa

Customer review rating 5.0/5

De C. M. Families - Confirmed reviews ALL

A Truly Perfect Stay Once again, Sofitel Marrakech exceeded my expectations. The hotel enjoys a prime location in the heart of the city, making it the perfect base to fully experience the charm of Marrakech. The staff’s hospitality was impeccable—warm, attentive, and always ready to assist with a smile. After more than 10 years of loyalty as a member of the Accor group, I remain thoroughly impressed by the consistent quality of their hotels and the dedication of their teams. A heartfelt thank you to the entire Sofitel team for such a memorable stay. Hamza elgharrbia is the best. I wholeheartedly recommend this hotel!

Cher Monsieur M., Je vous remercie sincèrement pour vos commentaires élogieux concernant votre séjour au Sofitel Marrakech Palais Imperial & Spa. Nous sommes ravis d'apprendre que notre emplacement privilégié et l'hospitalité de notre équipe ont contribué à faire de votre visite une expérience mémorable. Votre fidélité en tant que membre du groupe Accor est très appréciée, et vos éloges à l'égard de Hamza seront partagés avec lui et l'ensemble de notre équipe. Nous sommes impatients de vous accueillir à nouveau et de vous offrir un autre séjour exceptionnel. Cordialement, Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 5.0/5

Koslu J. Solo - Confirmed reviews ALL

Une expérience inoubliable au Sofitel Marrakech, transcendée par le service exceptionnel de Hamza elgharrbia. Dès le premier instant, nous sentons que rien n'est laissé au hasard : un accueil chaleureux, une attention aux moindres détails et un véritable sens du service. Ce n'était pas seulement un professionnel, mais un service du cœur. Merci Hamza elgharrbia d'avoir transformé un simple moment en un souvenir précieux. Je reviendrai, c'est sûr

Chère Madame J. Koslu, Nous vous remercions sincèrement pour vos éloges concernant votre séjour au Sofitel Marrakech. Nous sommes ravis d'apprendre que notre équipe, en particulier Hamza, a pu rendre votre expérience mémorable grâce à un service attentionné et chaleureux. Votre satisfaction est notre priorité, et nous sommes heureux d'avoir contribué à la création de souvenirs précieux. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite. Cordialement, Ikram Jarid Directrice des Opérations/Director of Operations

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Other web-users rate our hotel

  • 955 reviews 9.5/10 Location
  • 1,034 reviews 7.6/10 Room
  • 3,724 reviews 9/10 Service
  • 17 reviews 6.3/10 WiFi
  • 928 reviews 9.3/10 Vibe
  • 833 reviews 8.8/10 Food
  • 776 reviews 9.6/10 Breakfast
  • 526 reviews 8.5/10 Pool

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