French luxury and local cuisine in the world's most exciting city
The contemporary 5-star Sofitel Marrakech Palais Impérial & Spa is a quiet, sumptuous space in the middle of a gorgeous garden overlooking the Atlas Mountains. Rejuvenate body and mind in this luxurious haven just steps from the Medina. This beautiful property ensures moments of relaxation in the outdoor pools, spa, fitness center, gourmet restaurants and bars. A unique experience in the Ochre City.
Just 15 minutes' walk from Koutoubia and Jemaa el-Fna Square, enjoy a charming and relaxing stay in the city center in the chic and modern Hivernage district. Discover the hotel's various activities the city and its surroundings. 15 min drive from Marrakech Ménara airport, the hotel is near the Medina and its souks, Bahia Palace, Koutoubia, Jemaa el-Fna Square, Medersa Ben Youssef, Ménara Garden
Marrakesh is a sensory treat. Lose yourself in the rhythm of the carriages and the Ochre City's heady scents. Explore Medina alleys, lush gardens, Arab-Andalusian architecture and Moroccan hospitality.
Embark on a special journey at Sofitel Marrakech Palais Impérial & Spa where modern design meets French elegance. Enjoy a relaxing stay and a well-being experience in this calm haven in the Ochre City.
Ahmed Benkirane, Hotel Management
Hotel extras
In Hivernage district, 15 min from the airport, 10 min from Jemaa El Fna.
Elegant rooms/suites, Penthouse & Presidential Suites with panoramic views.
Ideal destination for families: Kids Club, pool suitable for children.
4 restaurants and 2 bars for a rich and varied culinary journey.
4 pools, incl. 1 heated all year and 1 with view of the Atlas Mountains.
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Contemporary Classic Room, 1 king-size bed or twin beds, balcony
, Room 2 :
Superior Room, 1 king-size or twin beds, city or Hivernage view, balcony
Room
Contemporary Classic Room, 1 king-size bed or twin beds, balcony
Photo out of - Contemporary Classic Room, 1 king-size bed or twin beds, balcony
Enjoy the modern luxury of the 430 sq. ft. contemporary room. Includes a king-size bed or 2 Sofitel MY BED twin beds, 48" TV and shower with Nuxe Miel products. Sleeps 2 adults and 1 child (<4 years).
Superior Room, 1 king-size or twin beds, city or Hivernage view, balcony
Photo out of - Superior Room, 1 king-size or twin beds, city or Hivernage view, balcony
Discover traditional charm in this 322 sq.ft. Superior Room equipped with king-size bed or 2 Sofitel MY BED twin beds, 48" TV and shower with Nuxe Miel products. Sleeps 2 adults & 1 child (< 4 years).
Contemporary Deluxe Room, 1 king-size bed or twin beds, pool view, balcony
Photo out of - Contemporary Deluxe Room, 1 king-size bed or twin beds, pool view, balcony
Enjoy modern design in the 430 sq.ft. Deluxe Room with pool view. Features a king-size bed or 2 Sofitel MY BED twin beds and a shower with Nuxe Miel products. Sleeps 2 adults and 1 child (< 4 yrs).
Deluxe Room, 1 king-size bed or twin beds, pool view, balcony
Photo out of - Deluxe Room, 1 king-size bed or twin beds, pool view, balcony
Enjoy a traditional ambience. This 322 sq.ft. Deluxe Room: pool view, a king-size bed or 2 Sofitel MY BED twin beds, a shower room with Nuxe Miel products. Ideal for 2 adults and 1 child under age 4.
Contemporary Junior Suite, 1 king-size bed, terrace or balcony
Photo out of - Contemporary Junior Suite, 1 king-size bed, terrace or balcony
Enjoy the modern and spacious 796 sq.ft. suite with lounge area, Sofitel MY BED king-size bed, shower or tub, Nuxe Miel welcome products, Nespresso coffee machine. Sleeps 2 adults & 1 child (< 12 yrs).
Photo out of - Junior Suite, 1 king-size bed, view of Hivernage
Indulge in the comfort of this traditional 603 sq.ft. suite with lounge, Sofitel MY BED king-size bed, shower or tub, Nuxe Miel products & Nespresso coffee machine. Sleeps 2 adults & 1 child (< 12 years).
Contemporary Junior Suite, 1 king-size bed, view of pool & Atlas mountains
Photo out of - Contemporary Junior Suite, 1 king-size bed, view of pool & Atlas mountains
From the suite, admire the view of the pool & the Atlas mountains. 581 sq.ft. suite: Sofitel MY BED king-size bed, shower, Nuxe Miel products, Nespresso coffee machine. Sleeps 2 adults & 1 child (<12 yrs)
Atlas Junior Suite, 1 king-size bed or twin beds, pool/Atlas view, balcony
Photo out of - Atlas Junior Suite, 1 king-size bed or twin beds, pool/Atlas view, balcony
Experience authenticity and tradition: 581 sq.ft. suite with pool view, Sofitel MY BED king-size bed, shower & bathtub, Nuxe Miel products and Nespresso coffee machine. Sleeps 2 adults & 1 child (<12 yrs)
Prestige Agdal Suite, 1 king-size bed, view of pool or Atlas, balcony
Photo out of - Prestige Agdal Suite, 1 king-size bed, view of pool or Atlas, balcony
Enjoy a 710 sq.ft. living space with a modern decor: lounge area, Sofitel MY BED king-size bed, shower, bathtub, Nuxe Miel products, Nespresso coffee machine. Sleeps 2 adults and 1 child (< 12 years old)
Prestige Suite, 1 King-Size Bed, Atlas or Pool View, Balcony
Photo out of - Prestige Suite, 1 King-Size Bed, Atlas or Pool View, Balcony
This 904 sq. ft. suite overlooking the Atlas Mountains and pools has a Sofitel MY BED king-size bed, shower, bathtub, Nuxe Miel products, Nespresso coffee machine. Sleeps 2 adults + 1 child (< 12 years)
Imperial Suite, 2 king-size beds or twin beds, pool or Atlas view, balcony
Photo out of - Imperial Suite, 2 king-size beds or twin beds, pool or Atlas view, balcony
Superb suite 1,044 sq.ft.: traditional decor, lounge, 2 bedrooms, king size bed or 2 Sofitel MY BED twin beds, shower, tub, Nuxe Miel products, Nespresso coffee machine. Sleeps 4 adults & 1 child (<12yrs)
Koutoubia Penthouse, 2 Rooms, View of Koutoubia and Ramparts, Terrace
Photo out of - Koutoubia Penthouse, 2 Rooms, View of Koutoubia and Ramparts, Terrace
This fabulous 210 m² (2260 sq. ft.) suite has a spacious terrace with breathtaking views of the Koutoubia and Marrakech's ramparts. Includes 2 rooms, 2 bathrooms, a dining room, a bar and a lounge area.
Photo out of - Presidential Suite, 2 Bedrooms, Terrace
This superb 180 m² (1,937 sq. ft.) modern and stylish suite has a lounge + bar, terrace, 2 rooms with Sofitel king-size beds, shower, bathtub + Nuxe Miel products. Ideal for stays with friends or family.
Pets are allowed in the establishment, as long as they weigh less than 5 kg.
Catering
4 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Breakfast à la carte
Additional charge
Business
8 Meeting rooms
Business Center
Self service business center
Business center is wheelchair accessible
Family
Babysitting on request
Babysitting on request
Equipements for children
Bottle Warmer
Stroller available
Services for children
Children''s Club for 4 to 6 years
Childrens Club for 6 to 12 years
Outdoor playground for children
Indoor playground for children
Green area
Tourist guide for families
Well-being
Swimming Pool
Outside
On site
Sofitel Spa
Additional charge
Covered
On site
Ultimate Pool Lounge
Outside
On site
Sofitel Fitness
On site
Sports and leisure
Bodybuilding equipment/Gym
Nearby
Boules/petanque
On site
Table tennis
On site
Bodybuilding equipment/Gym
On site
On site
Enclosed outdoor parking
Private
Page 1 out of 2, Restaurant 1 :
Le Jardin
, Restaurant 2 :
L'Oasis
Le Jardin
Photo out of - Le Jardin
On a leafy terrace, Le Jardin is a gourmet getaway where culinary creativity and elegant decor meet. Each morning, enjoy a leisurely international buffet or a relaxing moment overlooking the lush gardens.
Cooking style
International
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Booster Seats available (for Baby)
Non Smoking Area
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Maestro
Visa
Accommodate food
Children menu
Gluten-free menu
Halal menu
Vegetarian menu
On a leafy terrace, Le Jardin is a gourmet getaway where culinary creativity and elegant decor meet. Each morning, enjoy a leisurely international buffet or a relaxing moment overlooking the lush gardens.
L'Oasis
Photo out of - L'Oasis
Nestled by the pool, L'Oasis offers an enchanting escape where fresh seasonal produce meet Mediterranean aromas. Savor grilled meats, salads and light dishes served poolside in a relaxed setting.
Cooking style
Mediterranean
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)
Pet allowed
Booster Seats available (for Baby)
Terrace
Exceptional View
Meals by the swimming Pool
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Maestro
Visa
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Digestifs
Accommodate food
Children menu
Gluten-free menu
Halal menu
Vegetarian menu
Nestled by the pool, L'Oasis offers an enchanting escape where fresh seasonal produce meet Mediterranean aromas. Savor grilled meats, salads and light dishes served poolside in a relaxed setting.
L'ORANGERIE
Photo out of - L'ORANGERIE
L'Orangerie combines tradition and modern life in an elegant setting with terrace overlooking the Atlas Mountains. A refined sensory experience: Moroccan flavors, French cuisine, local seasonal produce.
Cooking style
Gourmet
Capacity
130
Rue Harroun Errachid, Quartier de l hivernage, 40000 Marrakech, Morocco
L'Orangerie combines tradition and modern life in an elegant setting with terrace overlooking the Atlas Mountains. A refined sensory experience: Moroccan flavors, French cuisine, local seasonal produce.
So Lounge
Photo out of - So Lounge
In the heart of the Sofitel Marrakech gardens, So Lounge offers a vibrant fusion of gastronomy, mixology and a festive ambiance. Savor Asian cuisine to the sounds of live bands, dance shows and DJ sets.
Cooking style
Thai
Capacity
380
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Reservation recommended
Terrace
Thematic parties and animation
Musical Entertainment
Private lounge
Musical Atmosphère
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Maestro
Visa
Wine and other drinks information
Apéritif
Cocktail
Wine by the glass available
Soft drinks
Digestifs
Accommodate food
Halal menu
In the heart of the Sofitel Marrakech gardens, So Lounge offers a vibrant fusion of gastronomy, mixology and a festive ambiance. Savor Asian cuisine to the sounds of live bands, dance shows and DJ sets.
Page out of
PALAIS DARKUM
Photo out of - PALAIS DARKUM
Relax and awaken your senses on the shaded terrace or in the bougainvillea gardens of Palais Darkum. Enjoy tea, cocktails, tapas and pastries for a tranquil break infused with the scents of the Orient.
Relax and awaken your senses on the shaded terrace or in the bougainvillea gardens of Palais Darkum. Enjoy tea, cocktails, tapas and pastries for a tranquil break infused with the scents of the Orient.
LE PALMIER
Photo out of - LE PALMIER
At Palmier Bar, enjoy the elegant, relaxed ambience by the pool. Signature cocktails and golden horizons offer a refreshing break, a place where time stands still to savor the moment with utter pleasure.
At Palmier Bar, enjoy the elegant, relaxed ambience by the pool. Signature cocktails and golden horizons offer a refreshing break, a place where time stands still to savor the moment with utter pleasure.
2 breakfasts
Photo out of - Breakfast
A generous buffet breakfast is served at Le Jardin restaurant, on a lush terrace overlooking the gardens. Enjoy a selection of international buffet items. Guests can also enjoy breakfast in their room.
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
Cold breakfast
Restaurant
Le Jardin
Breakfast à la carte
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Restaurant
Palais Darkum
A generous buffet breakfast is served at Le Jardin restaurant, on a lush terrace overlooking the gardens. Enjoy a selection of international buffet items. Guests can also enjoy breakfast in their room.
3 pools
Photo out of - Pool
Take a dip in our outdoor swimming pools or indulge in the warmth of our heated pool in season. Indoors, the Sofitel Spa invites you to unwind in a peaceful heated pool.
Swimming Pool
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Overflowing pool
Chlorure treatment
At your disposal
Children Pool
Lifeguard
Infirmary
Access & Security
Pool areas wheelchair accessible
Ramp access
Staff trained in first aid
Dimension
Pool Depth Min:
0.65 m /
213.27 ft
Pool Depth Max:
2.1 m /
6.89 ft
Pool Size Min:
3.6 m /
118.12 ft
Pool Size Max:
4.3 m /
141.08 ft
Sofitel Spa
Additional charge
A privilege reserved for our distinguished clientele, the heated swimming pool invites tranquility. Decorated with mosaics and lanterns, it exudes an intimate oriental atmosphere, while the surrounding vegetation of the terrace invites tranquility.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Exceptional closings
Location
On site
0 m /
0 mi
Pool features
Indoor pool
Heated Pool
Overflowing pool
Natural water
At your disposal
Shower
Access & Security
Infirmary
Pool areas wheelchair accessible
Ramp access
Staff trained in first aid
Dimension
Pool Depth Min:
1.3 m /
4.26 ft
Pool Depth Max:
1.3 m /
4.26 ft
Pool Size Min:
4.5 m /
14.76 ft
Pool Size Max:
12.66 m /
41.66 ft
Ultimate Pool Lounge
Nestled on our terrace, the Ultimate Pool is an exclusive adults-only sanctuary with panoramic views of the Atlas Mountains. Accessible to ALL Diamond and Limitless members, it invites you to relax.
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Heated Pool
Overflowing pool
Chlorure treatment
At your disposal
Lifeguard
Infirmary
Access & Security
Infirmary
Lifeguard
Pool areas wheelchair accessible
Ramp access
Staff trained in first aid
Dimension
Pool Depth Min:
1.09 m /
3.6 ft
Pool Depth Max:
1.09 m /
3.6 ft
Pool Size Min:
0.05 m /
16.41 ft
Pool Size Max:
0.27 m /
88.59 ft
Take a dip in our outdoor swimming pools or indulge in the warmth of our heated pool in season. Indoors, the Sofitel Spa invites you to unwind in a peaceful heated pool.
Fitness center
Photo out of - Fitness center
Relieve stress in our air-conditioned Sofitel Fitness space with state-of-the-art equipment: TechnoGym cardio machines, weight training and Pilates mats. Enjoy personalized training with coach services.
Sofitel Fitness
Relieve stress in our air-conditioned Sofitel Fitness space with state-of-the-art equipment: TechnoGym cardio machines, weight training and Pilates mats. Enjoy personalized training with coach services.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Lessons available
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Personal lessons and special care
Fitness coach
Relieve stress in our air-conditioned Sofitel Fitness space with state-of-the-art equipment: TechnoGym cardio machines, weight training and Pilates mats. Enjoy personalized training with coach services.
Sofitel Spa
Photo out of - Sofitel Spa
Experience the blend of Moroccan tradition and French expertise at Sofitel Marrakech Palais Impérial & Spa. Sofitel Spa offers revitalizing treatments, and the heated pool invites you to relax.
Experience the blend of Moroccan tradition and French expertise at Sofitel Marrakech Palais Impérial & Spa. Sofitel Spa offers revitalizing treatments, and the heated pool invites you to relax.
This hotel is beautiful, the whole front desk, especially Oussama, did a wonderful job,concierge team and the bell team and Omar are so nice, they provided exceptional service for me. Saad is very nice! The concierge reda and adil are so experienced, they show me where to go , where to eat both are my habibi
Dear Yufan Z.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that our front desk, concierge, and bell teams, especially Oussama, Omar, Reda, and Adil, provided you with exceptional service. Your satisfaction is indeed the best reward for our staff, who strive to offer impeccable service every day.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 4.0/5
Imran S. J.
Families
-
Confirmed reviews ALL
Great stay at Sofitel and great location
Dear Imran S. J.,
Thank you for your compliments. We are very pleased to hear that you had a great stay and enjoyed our location. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 1.5/5
Howard S. N.
Couples
-
Confirmed reviews ALL
We arrived at the hotel at 12pm on 5/8 with check in at 3pm. We had travelled to Marrakech for our 20 year wedding anniversary. We were told that the room would actually be ready at 1:30 pm by reception. So we went out and then came back at 1:30 and were told that the room was actually not ready and wouldn't be until 3pm. We then had to sit around and wait. We would have stayed out had they told us in the first instance that it was 3pm. Eventually this was resolved but it was the first example of a lack of communication. On the penultimate night at 10:30 in the evening we were disturbed by a dog barking in the room next door (room 321-I have video evidence of this). It transpires that the dog was left alone by the owner in the room. I informed reception at 10:30 of the situation and was told that they would deal with it. Nothing was done for an hour, so I went back down multiple times to resolve the situation. Clearly reception did not want to deal with what was going on. Eventually they tracked down the owner and the barking ceased at 1am. The hotel amenities and food are very good but clearly the service and communication is lacking severely. The staff at the hotel are incapable of dealing with difficult situations.
Dear Mr. N.,
Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I sincerely apologize for the inconveniences you encountered with the communication and service during your visit, particularly regarding your room readiness and the disturbance from the neighboring room.
We strive to provide a seamless experience for our guests, and it is clear that we fell short in these instances. Your comments regarding the check-in process and the response to the noise issue will be taken into serious consideration as we continuously work on improving our services and communication standards.
I regret that your experience did not meet your expectations, especially during such a significant occasion as your 20th wedding anniversary. We appreciate your kind words about our amenities and food, and I hope that despite these challenges, you were able to enjoy some aspects of your stay.
Thank you once again for your feedback.
Ahmed Benkirane
General Manager
Customer review rating 4.5/5
Kjetil T.
Couples
-
Confirmed reviews ALL
Overall a very good stay. Nice hotel. Our favorite was the pool area. Room with pool view is recommended. Clean room, friendly staff. Good breakfast selection. The elevators by our room were often broken, slow, and we often preferred the stairs. Should be replaced. Note that it can be very hot in Marrakech during summer. Nice area by the hotel, and taxi/Uber easy to use.
Dear Kjetil T.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed the pool area, the cleanliness of your room, and the friendly service from our staff. We appreciate your feedback about the elevators and will certainly take it into consideration. Your comfort is important to us, especially during the hot summer months. Thank you for highlighting the convenience of the surrounding area as well.
Cordially,
Ahmed Benkirane
Directeur Général/ General Manager
Customer review rating 0.5/5
Abdelghani W.
Solo
-
Confirmed reviews ALL
I was genuinely shocked by the way the reception desk manager spoke to me when I needed assistance. Definitely not the level of service I was expecting!
Dear Abdelghani W.,
I sincerely regret to learn about your experience with our reception desk manager. Your feedback is invaluable, and we take such matters seriously as we strive to maintain a high standard of service. Please be assured that your comments will be reviewed.
Ahmed Benkirane
General Manager
Dear Yufan Z.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that our front desk, concierge, and bell teams, especially Oussama, Omar, Reda, and Adil, provided you with exceptional service. Your satisfaction is indeed the best reward for our staff, who strive to offer impeccable service every day.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 4.0/5
Imran S. J.
Families
-
Confirmed reviews ALL
Great stay at Sofitel and great location
Dear Imran S. J.,
Thank you for your compliments. We are very pleased to hear that you had a great stay and enjoyed our location. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 1.5/5
Howard S. N.
Couples
-
Confirmed reviews ALL
We arrived at the hotel at 12pm on 5/8 with check in at 3pm. We had travelled to Marrakech for our 20 year wedding anniversary. We were told that the room would actually be ready at 1:30 pm by reception. So we went out and then came back at 1:30 and were told that the room was actually not ready and wouldn't be until 3pm. We then had to sit around and wait. We would have stayed out had they told us in the first instance that it was 3pm. Eventually this was resolved but it was the first example of a lack of communication. On the penultimate night at 10:30 in the evening we were disturbed by a dog barking in the room next door (room 321-I have video evidence of this). It transpires that the dog was left alone by the owner in the room. I informed reception at 10:30 of the situation and was told that they would deal with it. Nothing was done for an hour, so I went back down multiple times to resolve the situation. Clearly reception did not want to deal with what was going on. Eventually they tracked down the owner and the barking ceased at 1am. The hotel amenities and food are very good but clearly the service and communication is lacking severely. The staff at the hotel are incapable of dealing with difficult situations.
Dear Mr. N.,
Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. I sincerely apologize for the inconveniences you encountered with the communication and service during your visit, particularly regarding your room readiness and the disturbance from the neighboring room.
We strive to provide a seamless experience for our guests, and it is clear that we fell short in these instances. Your comments regarding the check-in process and the response to the noise issue will be taken into serious consideration as we continuously work on improving our services and communication standards.
I regret that your experience did not meet your expectations, especially during such a significant occasion as your 20th wedding anniversary. We appreciate your kind words about our amenities and food, and I hope that despite these challenges, you were able to enjoy some aspects of your stay.
Thank you once again for your feedback.
Ahmed Benkirane
General Manager
Customer review rating 4.5/5
Kjetil T.
Couples
-
Confirmed reviews ALL
Overall a very good stay. Nice hotel. Our favorite was the pool area. Room with pool view is recommended. Clean room, friendly staff. Good breakfast selection. The elevators by our room were often broken, slow, and we often preferred the stairs. Should be replaced. Note that it can be very hot in Marrakech during summer. Nice area by the hotel, and taxi/Uber easy to use.
Dear Kjetil T.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed the pool area, the cleanliness of your room, and the friendly service from our staff. We appreciate your feedback about the elevators and will certainly take it into consideration. Your comfort is important to us, especially during the hot summer months. Thank you for highlighting the convenience of the surrounding area as well.
Cordially,
Ahmed Benkirane
Directeur Général/ General Manager
Customer review rating 0.5/5
Abdelghani W.
Solo
-
Confirmed reviews ALL
I was genuinely shocked by the way the reception desk manager spoke to me when I needed assistance. Definitely not the level of service I was expecting!
Dear Abdelghani W.,
I sincerely regret to learn about your experience with our reception desk manager. Your feedback is invaluable, and we take such matters seriously as we strive to maintain a high standard of service. Please be assured that your comments will be reviewed.
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Florence L. C. D.
Couples
-
Confirmed reviews ALL
Wonderful experience in Marrakech Sofitel: charming rooms, great service and perfect location! Memorable breakfast served : my husband and I travel a lot and we have stayed in very nice hotels before but we have never experienced such an amazing breakfast choice and quality of dishes. This hotel is stunning and we will be delighted to stay there again if we decide to come back to Marrakech.
Dear Florence L. C. D.,
Thank you for your wonderful feedback regarding your stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed our charming rooms, exceptional service, and the fantastic breakfast selection. Your appreciation is greatly valued and serves as a significant motivation for our team to continue delivering outstanding experiences. We look forward to welcoming you back on your next visit to Marrakech.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Michel M.
Families
-
Confirmed reviews ALL
Our stay was exceptional from day one untill our last day! The staff... wow!!!! Bravo on the exceptional service tawfiq at the bellman service to Ilham and the other female outlet lobby manger or hostess. You are all great!
Dear Michel M.,
Thank you for your compliments regarding your exceptional stay at Sofitel Marrakech. We are delighted to hear that our staff, including Tawfiq and Ilham, made such a positive impact on your experience. Your appreciation motivates us to continue providing outstanding service.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Jatinder K. C.
Families
-
Confirmed reviews ALL
Excellent Stay
Dear Jatinder K. C.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you had an excellent experience at Sofitel Marrakech Palais Imperial & Spa. Your satisfaction is our utmost priority, and we look forward to welcoming you back soon.
Guest Experience Team
Sofitel Marrakech Palais Impérial & Spa
Customer review rating 5.0/5
Yee L. C.
Families
-
Confirmed reviews ALL
The kids suite is fun and the breakfast is perfect. The staff are friendly as well. We got a free upgrade as the key card was not working. The pool is nice and clean. We tried the hamman bath too. The massage is comfortable and relaxing. The experience is extraordinary
Dear Yee L. C.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed the kids suite, breakfast, and the friendly service from our staff. It is wonderful to know that your experience at the pool and the hammam bath, as well as the massage, contributed to an extraordinary visit. We look forward to welcoming you back in the future.
Ahmed Benkirane
General Manager
Customer review rating 4.5/5
Mounir J.
Families
-
Confirmed reviews ALL
Exactly what I expected, impeccable service, staff were wonderfull, hotel is amazing
Dear Mounir J.,
Thank you for your compliments, we will not fail to share your appreciation with our entire team, your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 3.5/5
Elyssa M. S.
Couples
-
Confirmed reviews ALL
it was great stay , great food and pool
was amazing. The room service with cleaning the room was perfect , the room cleaner always folded my clothes so neat, giving it the perfect touch.
However i was disappointed when i requested something for my partners birthday twice and never received anything , not even a card . i did message the contact support and also email before our stay . no answer even though it was received as i had an email back
Additionally, it was properly the first hotel ( been to sofitel before) who didn’t give any complementary teams , i thought the macaroons were as a gift that were free , later after paying for the bill it was included, i think that was a way to get money personally, as it’s not like it was wrapped up or in the fridge
Dear Elyssa M. S.,
Thank you for sharing your thoughts regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are pleased to hear that you enjoyed the food, pool, and the attentive service from our room cleaning staff. Your feedback regarding these positive aspects will certainly be shared with our team, as it serves as motivation to continue delivering exceptional experiences.
However, we sincerely apologize for the disappointment you experienced concerning your partner's birthday. It is our standard to acknowledge special occasions, and we regret that we did not meet your expectations in this instance. We understand the importance of personal touches and will ensure your feedback is taken into consideration for future improvements.
Regarding the macaroons, they are indeed a part of our premium offerings, and we appreciate your feedback on this matter. We will review our communication regarding these items to avoid any confusion in the future.
Thank you once again for your valuable insights.
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Amina L. M.
Families
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Confirmed reviews ALL
We stayed here for one week, excellent experience from the moment we walked in til we left! Very generous breakfast buffet and the nice man singing at the omelette station made our day during the whole stay! Great rooms and very friendly staff (everyone happy n smiling).
The only minus was the deposit which was 1500 DHM more than the total amount of the stay. Even if only guarantee it was a lot.
Dear Amina L. M.,
Thank you for your kind words regarding our excellent service and friendly staff. We are delighted that you enjoyed our generous breakfast buffet and the atmosphere created by our team during your stay. Your satisfaction is indeed a wonderful reward for our staff.
Regarding the deposit, we understand that it may have seemed high. This practice is in place to ensure the comfort and security of our guests. We appreciate your understanding in this matter.
Cordially,
Ahmed Benkirane
Directeur Général/ General Manager
Customer review rating 5.0/5
Shabina C.
Families
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Confirmed reviews ALL
It was an amazing hotel with great space and accessible to the old and new town. Only downfall of our stay was the restaurant booking which we made with our butler but when we arrived we were told there was no reservation for Nice Lounge. This was our only criticism other than that great pools, breakfast and rooms.
Dear Shabina C.,
Thank you for your kind words regarding your anniversary stay at our hotel. We are delighted to hear that you enjoyed our facilities and the overall experience. However, I sincerely apologize for the inconvenience you faced with your restaurant reservation. Our team strives to ensure that every detail is managed seamlessly, and I appreciate your feedback on this matter. Your satisfaction is important to us.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 4.5/5
Mark S.
Friends
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Confirmed reviews ALL
We have stay at this hotel 2 times before. The staff are amazing. I would just say that the sunbeds need renewing
Dear Mark S.,
Thank you for your kind words regarding our location and staff. We appreciate your feedback about the sunbeds, which will be taken into consideration as we continually strive to enhance our guest experience.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Refaei A.
Families
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Confirmed reviews ALL
It was good
Dear Refaei A.,
Thank you for your positive feedback regarding your stay at Sofitel Marrakech. We are pleased to hear that you had a good experience with us. Your satisfaction is the best reward for our team.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 1.5/5
Florian A. L. P.
Families
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Confirmed reviews ALL
Waited for 45mn at the checkin, then room was only ready at 2pm.
Room was dark, small for a suite. Hotel look very old fashion.
Dear Florian A. L. P.,
Thank you for taking the time to share your feedback following your stay with us.
We are sorry to hear that the wait upon your arrival did not meet your expectations, and we understand your eagerness to reach your room. We would like to clarify that our official check-in time is 3:00 PM, and your room was made available to you before that time. That said, we take note of the points you raise regarding the wait you experienced.
Regarding the ambiance and size of your suite, we take your feedback into consideration, as each guest's experience is valuable to us.
Your comments will be shared with the relevant teams as part of our ongoing efforts to enhance our guests' experience.
We hope to have the opportunity to welcome you back and to offer you our full personal attention.
Warm regards,
Customer review rating 5.0/5
Kenza B.
Couples
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Confirmed reviews ALL
I offered the stay to my cousin for his wedding night, they did exactly what they said and the service was excellent !
Dear Kenza B.,
Thank you for your kind feedback regarding your recent stay at Sofitel Marrakech. We are delighted to hear that your cousin's wedding night was celebrated beautifully and that our team met your expectations with excellent service.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 5.0/5
Soufiane M.
Solo
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Confirmed reviews ALL
I had an amazing time and was looked after by the team — it certainly feels home
Dear Soufiane M.,
Thank you for your kind words regarding your recent stay at Sofitel Marrakech. We are delighted to hear that you felt at home and that our team took great care of you during your visit. Your satisfaction is our greatest reward.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 4.5/5
Soukaina M.
Couples
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Confirmed reviews ALL
Beautiful hotel with friendly staff and a very good breakfast. The only minor downside was that the pillows were a bit too soft for our liking. Overall, we had a great stay and would gladly return
Dear Soukaina m.,
Thank you for your kind words regarding your stay at Sofitel Marrakech. We are delighted to hear that you enjoyed our beautiful hotel, friendly staff, and breakfast. Your feedback about the pillows has been noted and will be considered for future improvements.
Cordially,
Ahmed Benkirane
General Manager
Customer review rating 4.0/5
Drummond L.
Families
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Confirmed reviews ALL
Beautifully appointed hotel with a warm and welcoming staff. Our original room was in an area where construction is underway. After several calls, we were able to relocate.
Dear Drummond L.,
Thank you for your positive feedback regarding Sofitel Marrakech. We are delighted that you appreciated our hotel and our dedicated staff. We apologize for the initial inconvenience you experienced and are pleased that you were able to relocate comfortably.
Cordially,
Ahmed Benkirane
General Manager
Web-users rating
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Frequently asked questions
The Sofitel Marrakech Palais Imperial & Spa is located at Rue Harroun Errachid, Quartier de l'Hivernage, 40000 Marrakech, Morocco. We are just a 15-minute walk from Koutoubia and Jemaa el-Fna Square, and 3 km from the ONCF Marrakech railway station. Our prime location in the Hivernage district offers easy access to the Medina and its souks.
The Sofitel Marrakech Palais Imperial & Spa offers a variety of elegant accommodations:
Contemporary Classic Room with 1 king-size bed or twin beds
Superior Room with 1 king-size or twin beds
Contemporary Junior Suite and Prestige Agdal Suite
Koutoubia Penthouse and Presidential Suite
At Sofitel Marrakech Palais Imperial & Spa, we offer a wide range of amenities for your comfort:
Free Wi-Fi in communal areas and high-speed Wi-Fi for an additional charge
Private enclosed outdoor parking and 4 swimming pools
Breakfast buffet at Le Jardin for an additional charge
Sofitel Spa and Sofitel Fitness center for an additional fee
8 meeting rooms and a business center
The Sofitel Marrakech Palais Imperial & Spa invites you to enjoy our diverse dining venues:
Le Jardin: International cuisine, open 07:00 AM - 10:30 AM (11:00 AM on weekends)
L'Oasis: Mediterranean poolside dining, open 12:30 PM - 05:00 PM
L'Orangerie: Moroccan and French fusion, open 07:30 PM - 11:00 PM
So Lounge: Asian cuisine and Thai specialties, open 07:30 PM - 04:00 AM
At Sofitel Marrakech Palais Imperial & Spa, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Marrakech Palais Imperial & Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Marrakech Palais Imperial & Spa using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at the Sofitel Marrakech Palais Imperial & Spa, as long as they weigh less than 5 kg. Regarding potential fees, please contact the hotel for information regarding the additional charge.
The Sofitel Marrakech Palais Imperial & Spa features 8 meeting rooms and a business center for your professional needs. Our largest room has a surface of 200 m² and can accommodate up to 180 people in a theater-style seating arrangement.
The Sofitel Marrakech Palais Imperial & Spa is at your disposal to help organize weddings and events. We offer 8 meeting rooms and various venues, including the So Lounge in our lush gardens with a capacity for up to 200 people and Le Jardin restaurant's terrace which can accommodate 258 guests.
The Sofitel Marrakech Palais Imperial & Spa is a wheelchair accessible hotel featuring 4 rooms specifically designed for people with reduced mobility. Our facilities include:
Accessible rooms and bathrooms with 32-inch wide doors
Wheelchair accessible business center, restaurants, and spa
Phone lights and visual alarms for the hearing impaired
Yes, Sofitel Marrakech Palais Imperial & Spa allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Sofitel Marrakech Palais Imperial & Spa, you can easily explore several landmarks on foot:
Casino Saadi - 2 minutes
Museums at La Mamounia - 5 minutes
Palais Bahia - 10 minutes
Koutoubia - 10 minutes
Jemaa el-Fna Square - 15 minutes
The Sofitel Spa at Sofitel Marrakech Palais Imperial & Spa offers revitalizing treatments that blend Moroccan tradition with French expertise. Our facilities include:
Heated indoor pool decorated with mosaics and lanterns
Sauna and Hammam for an additional charge
Turkish steambath and massage services
For business travelers, Sofitel Marrakech Palais Imperial & Spa provides 8 meeting rooms and a business center with high-speed Wi-Fi available for an additional charge. Our rooms are equipped with:
Adjustable desk lamps and business desks
Safes large enough for a laptop
48-inch LED screen TVs and direct dial telephones
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