Sofitel Marrakech Lounge and Spa

Sofitel Marrakech Lounge and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,498 reviews

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Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

ALLSAFE approved hotel

Hotel location

Sofitel Marrakech Lounge and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,498 reviews

TripAdvisor Rating  4.5/5  4,775 reviews

Beautiful property but incompetent reservations

TripAdvisor rating 3.0/5

U6526NPcindys Business - TripAdvisor review

I've been a tour operator for over 30 years and never have I seen such incompetency between the booking agent, Accor, and the Sofitel. It took me at least 4 days to find someone who could help me with my group reservation. Luckily Oumaima in reservations and Zackaria( butler) were able to sort out the rooms with the guest names and to finally make my final payment. I personally had to be at the hotel to make payment which was ludicrous. This may not be an issue for solo travlers or couples traveling but it is a true reflection of the hotel management. I was also overcharged for a cocktail party for my group. For a 5 star hotel, the management should be more competent. Otherwise, the property is beautiful, staff at the restaurants very pleasant and the rooms comfortable.

Not a true 5-star hotel, but good value

TripAdvisor rating 3.0/5

Nomad623498 Friends getaway - TripAdvisor review

I will caveat my review by saying that I’m highly selective when it comes to hotel accommodations. The location is excellent and the property itself could be 5 stars, but the service is 3 stars. The exception to this was Saed (baggage handler) who was absolutely excellent and went above and beyond to make us feel welcome - he gets 5 stars for his service. Unfortunately, the front desk staff was quite rude, unwelcoming, and made us feel as if we were inconveniencing them. If you want a true 5-star hotel with 5-star service, then pay a little extra and stay at the Four Seasons.

Good hotel

TripAdvisor rating 4.0/5

shg0 Families - TripAdvisor review

Saed (baggage handler) was amazing - shining star of the whole hotel!! Friendly, helpful, and very accommodating- he answered all our questions and showed us around. If it was just him, I would have given 5 stars. Front desk service was just okay. Not much explanation as to where everything was. Rooms were clean.

Ideally located

TripAdvisor rating 5.0/5

Rushvin Business - TripAdvisor review

The hotel is well located (which is quite important if you want to visit marakesh). Our room was very big, clean and comfy (was not expecting this) and there was a large variety of food for lunch. We did not have the chance to test the hotel facilities (spa, gym etc as our stay was short). Nothing to complain about this stay - it was short but very pleasant!

Fails on multiple accounts

TripAdvisor rating 1.0/5

Rajitha2345889 Couples - TripAdvisor review

The hotel fails its 5 star status on several accounts. We arrived at the hotel around 11AM, securing a booking for the previous day. Upon arrival, we found out that we didn’t have a room ready. Our room was finally ready around 2:30PM, by which point we were completely exhausted and tired of hanging out around the lobby and waiting for our too to be ready. The room that was provided to us was absolutely dirty (bathrooms were completely unclean and had several stains on and around the toilet bowl and the floors) and the room wasn’t what we paid for (we paid for a king room with a garden view only to get a double bed room with the view of the outer wall). It took an additional hour + to switch rooms. Another oddity is the fact that the minibar check walked into our rooms at the most random and oddest times unannounced. Upon checking out, we were assessed $180 for minibar items that we never purchased. The issues took several minutes to resolve at the reception. On the second day during my stay, I asked the concierge about getting train tickets to visit Fes and inquired if there’s an online method to purchase. The Concierge informed me that there’s no such me thing and that he’ll send a valet over to the train station to buy my tickets and all I had to do was give him 800 dirham (taxi back and forth for valet + train tickets). I later found out that I was exorbitantly overcharged - two train tickets to Fes cost no more that 300 dirham and there was a method to purchase tickets online. It doesn’t feel good to be hustled and duped by the concierge in this fashion at all! Lastly, nearly $1100 worth of items were stolen from us during our stay. I’ve contacted the hotel several times and not received a single response back. Beware when staying here. There’s much to be improved in the hotel’s overall guest experience

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Other web-users rate our hotel

  • 381 reviews 9.7/10 Location
  • 540 reviews 7.7/10 Room
  • 1,844 reviews 9.1/10 Service
  • 7 reviews 7.7/10 WiFi
  • 435 reviews 8.9/10 Food
  • 281 reviews 9.5/10 Breakfast
  • 219 reviews 6.6/10 Cleanliness
  • 96 reviews 4.8/10 Value

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