Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,237 reviews

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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,237 reviews

TripAdvisor Rating  4.4/5  9,809 reviews

L’Orangerie

TripAdvisor rating 5.0/5

Alina F TripAdvisor review

We had a lovely time at the restaurant! We were taken care of by amazing people Soufiane, Oumayma, Nadia, Iman and Mohamed. Amazing time and the atmosphere was really amazing with the live music and the attendant staff.

Dear Madam, Thank you very much for your wonderful review. We are delighted to hear that you had such a lovely time at L’Orangerie. Your kind words for Soufiane, Oumayma, Nadia, Iman and Mohamed are truly appreciated — they will be thrilled to know they contributed to making your experience so enjoyable. We are equally pleased that you enjoyed the atmosphere, the live music and the attentive service. We look forward to welcoming you back for another memorable moment. Kind regards, Ikram Jarid – Director of Operations

Customer review rating 5.0/5

Ibrahim A. Solo - Confirmed reviews ALL

It is a pleasure to stay at your establishment. Since I met coach ABDSDK I can no longer stay in another establishment. Professional, he is always attentive and very responsible, everything that keeps the customer loyal and makes sure to always recommend your establishment. I dare to hope that there are as many abdu in your establishment. On a note of 10 I give it 10.

Dear Mr Ibrahim a., Thank you for your kind feedback regarding your recent stay at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you had a pleasant experience and that Coach Abdsdk made such a positive impact on your visit. Our team strives to provide exceptional service, and it is gratifying to know that our efforts resonate with our guests. Your appreciation motivates us to continue delivering memorable stays. We look forward to welcoming you back in the near future. Ikram Jarid Directrice des Opérations/Director of Operations

Customer review rating 3.0/5

Aljabr O. A. Couples - Confirmed reviews ALL

The drawer was dusty and full of hair, and the carpet had many stains. The daily cleaning of the bathroom was very poor; they only emptied the garbage. Overall, the housekeeping service needs significant improvement.

Dear Mr Aljabr, Thank you for taking the time to share your feedback following your recent stay at Sofitel Marrakech Palais Impérial & Spa. While we are pleased to know that you enjoyed our excellent breakfast, we are truly sorry to learn about the shortcomings you experienced regarding the cleanliness of your room. This does not reflect our standards, and your remarks about the dusty drawer, stained carpet, and insufficient daily bathroom cleaning are taken very seriously. Please rest assured that your feedback has been shared with our Housekeeping management team so that immediate corrective measures can be taken. Ensuring a flawless and comfortable experience for our guests is essential, and we regret that we fell short during your stay. We sincerely hope to have the opportunity to welcome you back and provide you with the high level of service and comfort that you rightfully expect from us. Respectfully, The team of Sofitel Marrakech Palais Impérial & Spa

Customer review rating 5.0/5

Franz D. M. Solo - Confirmed reviews ALL

Sports sessions.. amazing with abou the coach who assisted us throughout the stay!! Thank you Adil the concierge who made our stay memorable thanks to his advice and his professionalism!! Hoping to see you again See you soon

Dear Mr Franz D. m., Thank you for your kind words regarding your recent experience at Sofitel Marrakech Palais Imperial & Spa. We are delighted to hear that you enjoyed the sports sessions and appreciated the assistance from our coach and concierge, Adil. Your positive feedback is greatly valued, and we look forward to welcoming you back soon. Ikram Jarid Directrice des Opérations/Director of Operations

Marrakesh 10***

TripAdvisor rating 5.0/5

LuizDamiani TripAdvisor review

Very well served in the pool by Mr. Hamza kina, very friendly and attentive! Sensational breakfast! That bed that embraces you...

Dear Sir, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay, especially the attentive service by Hamza Kina at the pool. Your kind words will certainly be shared with him. We are also pleased that our sensational breakfast and the comfort of our bedding contributed to making your stay even more memorable. We truly hope to have the pleasure of welcoming you back very soon for another exceptional experience in Marrakech. Ikram Jarid – Director of Operations

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Other web-users rate our hotel

  • 1,046 reviews 9.4/10 Location
  • 1,189 reviews 7.7/10 Room
  • 4,488 reviews 9.1/10 Service
  • 20 reviews 7.1/10 WiFi
  • 1,103 reviews 9.3/10 Vibe
  • 949 reviews 8.6/10 Food
  • 937 reviews 9.5/10 Breakfast
  • 633 reviews 8.6/10 Pool

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