Sofitel Marrakech Lounge & Spa Hotel 5 stars

I’m just fascinated about the warm welcoming of the front desk team , and I will definitely never forget about it , specially abderrahim, Wafaa , imane , fatimazahra, Saad and oussama who was just amazing , they made us feel unique and this beautiful hotel , our stay was just amazing , and we will definitely come back , thank you everyone

Im so happy to be in your nice hotel Speacial thanks to imane Abderrahim &Wafa from reception also the staff at restaurant they are so kindly We would like to share our experience with our friends and family Thank you again

From reception to concierge to pool service and breakfast staff, everyone is just awesome. Staff was always Happy to make my stay the best possible. The lady at the Moroccan breakfast pastry is an angel.

I had a good stay, staff (Rachida, Bachkar, Farah, Ilham, Ibrahim and Hossni) is very good and helpful. Good hospitality! Tips: Please more light in the stairways please. It's very dangerous. If you come from outside, very bright sun and go to the stairs, dark carpet and bad light, is dangerous. Friend already got sprained ankle. And if you support 24h WhatsApp, then support it please. It's the customer journey that counts. Thanks! Gr, a..

This modern, plush, hotel, is exactly what I expected from the brand, as I am a member. The staff was amazing, the room was super clean, the TV was easy to manage, they had adapters ready for me, the staff was informative, its super modern and in walking distance of good restaurants although the food at the hotel was good anyway. When I return to Morocco, I am definitely staying at this hotel in Marrakech. I highly recommend this hotel. *Side Note: This hotel is nothing like that dive Hôtel Le Médina Essaouira Thalassa sea & spa , that was a total travesty, monstrosity of a hotel, and is everything that is said about Afghanistan- bombed out and depleted., that hotel should be nuked from the ground up, and start all over again., they should be ashamed for having this infested (with bugs), dated , dive attached to their brand name. *

Hotel was decent but was only booked after the hotel confirmed the spa was open - got to the hotel and they said the spa is actually closed which was a huge disappointing. Honesty and transparency was not there. Booked the prestige suite (beat suite in the hotel apperently) but only one toilet which was by itself at the front of the suite. Very impractical.

We had to cancel our stay short in a different resort and stay at the Marrakech Sofitel, we had a great experience ,the property was very clean ,and staff were very professional and have a great experience in hospitality . we are planning on coming back in December . Many thanks to Ilham, Bachkar, Ibrahim, Farah and Rashida

Great hotel , outstanding location, and amazing staff. I highly recommend it !!!!

Accommodation was excellent, breakfast service was absolutely superb, swimming pool bar snack need improving food and service wise , reception can be better but in general it is a 5* services

The stay was good it s my second time the stuff at the reception was very helpful except the gym it s a bit old but any way I will be back for sure..

Friendly and helpful front desk team we was surprised by the upgrade the candy's and the decoration thanks to the housekeeping who was in charge of this mohmed the atmosphere by the pool was wonderful many thanks to faty eman Usama Abdul Ahmad ali adil the bill boys tawfik hakim for the tea.

Overall the stay was enjoyable, although there were a few downsides. The receptionist recommended dinner in the restaurant outside, but the food and service was very very bad. The worst meal that I had during my stay in Marrakech. When the room was serviced the Nespresso capsules were not restocked - very poor, especially when you would like a coffee in the moneing.

well this is our second time staying at Sofitel within one week. As i have indicated in my review earlier everything is perfect with friendly service in all aspects. my room was looking backyard of the garden which gave me perfect privacy i force myself to find any negativeness but i couldn’t. Thanks to the team and the manager

Firstly I would like to say a big well done! The place has changed, for the better! I've stayed at Sofitel - M Several times. This time it was diffrent, there was service - Refreshing ! A special thank you to Mr. Mohammed Amani, who made it. Welcoming, courteous and accommodating with a great attitude. My wife and I throughly enjoyed our stay, the hotel is unique. For many reasons more than location, service, breakfast and individuals who make it ... Great staff. Keep going, wishing Accor and Sofitel -M all the best. I'll be recommending Sofitel -M and Mohamed Amani to my friends and clients!

Very good welcome from Chaimae, i really enjoyed my stay, it was just above expectations. The service at restaurant at high level class, thanks to Hicham, Brahim, Jamal and Mirouaq. Guys You all Rock !