Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating 4.6/5 5,818 reviews

ALLSAFE approved hotel

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Sofitel Marrakech Lounge and Spa
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+ 25 Services

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM :  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS :31.62175, -8.002805

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 163 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 42 connecting rooms
    • 50 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • French
    • English
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Parking Extérieur
    • On site
    • Private
Well-being
  • Sofitel Spa Additional charge
    • Covered
    • On site
  • Ultimate Pool Lounge
    • Outside
    • On site
  • Pool Lounge
    • Outside
    • On site
  • Swimming pool Additional charge
    • Outside
    • On site
  • Sofitel Spa Additional charge
    • On site
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer
  • Services for children
    • Childrens Club for 6 to 12 years
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 342

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,818 reviews

TripAdvisor Rating 4.5/5

4,483 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located , excellent service

Customer review rating 4.5/5

E. L. R. Families - 28/09/2021 Confirmed reviews ALL

i spent a vary good time at Sofitel Marrakesh , the best remarquable thing is the professionalism and kindness of the stuff , especially the receptionists ans the breakfast team

Dear LALLA GHIZLANE E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Amazing stay

Customer review rating 5.0/5

Jade A. D. Couples - 28/09/2021 Confirmed reviews ALL

My partner and I had the most amazing experience staying at the hotel, staff were all so friendly and attentive, the hotel was spotless and lovely breakfast 10/10 especially the staff who were so friendly and helpful, special thanks to Rachida,Ilham,bachkar,zanti Farah,Ibrahim,fatima and Jamal. The pool was great plenty of options for loungers and sun beds, friendly pool staff who lie out your towels and offer you an umbrella. Overall a great experience.

Dear Smith D., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

The best honeymoon location!

Customer review rating 5.0/5

Eva S. Couples - 19/09/2021 Confirmed reviews ALL

The staff at Sofitel were the most welcoming and kindest people we have met. They were always happy to help and made us feel very comfortable during the stay. We saw Farah, Rachida, Ilham, Bachkar, Brahim, Sadoul, Rida, Hicham, Reda and Abdelgami every day and they were always happy to help us during breakfast. The omelette chef has an amazing voice too! The concierge Adil was brilliant! He helped us with all our excursions and made our stay very comfortable. This was our first time in Morocco and we chose this location and hotel for our honeymoon and we were very pleasantly surprised. Thank you so so much for being the kindest and most helpful people we have met. You made our honeymoon very special

Dear Qadeer H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Hospitality was 10/10

Customer review rating 5.0/5

Anwaar Families - 18/09/2021 Confirmed reviews ALL

I loved the interior in the hotel lets start there and the staffs were amazing, i would like to thank Bachkar for her great hospitality and Fatima for her great morrocan pancakes! And of course the rest were lovely; Farah, Rachida, Karim, Ibrahim and ilham. Thank you all

Dear Hassan A., First of all, thank you for taking the time to answer our satisfaction survey following your stay at Sofitel Marrakech. We are happy to read that your stay with us was a success and that everything went well. We hope to see you back with us very soon. Regards, Ahmed BENKIRANE General Manager.

Lovely stay

Customer review rating 4.0/5

Mr B. Business - 16/09/2021 Confirmed reviews ALL

The pool is fantastic, we had a swim before breakfast..Great gardens. The staff is very welcoming especially Haja msamane, Jamal at the till and Karim our waiter were very helpful. I will definitely stay at sofitel on my next trip to Marakesh.

Dear Najib B., Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech. We are looking forward to welcoming you again. Regards, Ahmed BENKIRANE General Manager.

Honey mooon

TripAdvisor rating 5.0/5

ssofiabenchekroun 16/09/2021 TripAdvisor review

Best week end ever, best service and location everything was excellent, rooms are goood, foood tooo.i had with my husband the best suite at the hôtel , it was quite and we had very good moments at sofitel marrakech

Dear ssofiabenchekroun, Thank you very much for your positive feedback. We are delighted to read that your honeymoon went well and that you appreciated all the services and facilities of our hotel. We wish you all the best! See you soon at Sofitel Marrakech. Best regards, Ahmed BENKIRANE General Manager.

Nice hotel

Customer review rating 5.0/5

Kiselev A. Friends - 14/09/2021 Confirmed reviews ALL

We have an amazing stay .many thanks and specially to imen.kati.wafa.from the reception ,hicham the concierge and also all of rest in the restaurant.

Dear Kiselev a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

WONDERFUL STAY

Customer review rating 5.0/5

Ahmed B. Friends - 14/09/2021 Confirmed reviews ALL

I’m just fascinated about the warm welcoming of the front desk team , and I will definitely never forget about it , specially abderrahim, Wafaa , imane , fatimazahra, Saad and oussama who was just amazing , they made us feel unique and this beautiful hotel , our stay was just amazing , and we will definitely come back , thank you everyone

Dear Ahmed B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Amazing

TripAdvisor rating 5.0/5

EIE B 14/09/2021 TripAdvisor review

Im so happy to be in your nice hotel Speacial thanks to imane Abderrahim &Wafa from reception also the staff at restaurant they are so kindly We would like to share our experience with our friends and family Thank you again

Dear Guest, We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay. We hope to have the pleasure to welcome you back in a near future. Regards, Ahmed BENKIRANE General Manager.

Great staff very nice and professional

Customer review rating 5.0/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

From reception to concierge to pool service and breakfast staff, everyone is just awesome. Staff was always Happy to make my stay the best possible. The lady at the Moroccan breakfast pastry is an angel.

Dear Yassine C., Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech. We are looking forward to welcoming you again. Sincerely, Ahmed BENKIRANE General Manager.

Pleasant stay, good location.

Customer review rating 4.0/5

A.. Friends - 10/09/2021 Confirmed reviews ALL

I had a good stay, staff (Rachida, Bachkar, Farah, Ilham, Ibrahim and Hossni) is very good and helpful. Good hospitality! Tips: Please more light in the stairways please. It's very dangerous. If you come from outside, very bright sun and go to the stairs, dark carpet and bad light, is dangerous. Friend already got sprained ankle. And if you support 24h WhatsApp, then support it please. It's the customer journey that counts. Thanks! Gr, a..

Dear Rambocus a., First of all, thank you for taking the time to answer our satisfaction survey. It is always a pleasure to receive positive feedback. Concerning the luminosity of our stairwell, we have taken your remark into account in order to remedy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Love The Staff

Customer review rating 4.0/5

Sivonne Solo - 08/09/2021 Confirmed reviews ALL

This modern, plush, hotel, is exactly what I expected from the brand, as I am a member. The staff was amazing, the room was super clean, the TV was easy to manage, they had adapters ready for me, the staff was informative, its super modern and in walking distance of good restaurants although the food at the hotel was good anyway. When I return to Morocco, I am definitely staying at this hotel in Marrakech. I highly recommend this hotel. *Side Note: This hotel is nothing like that dive Hôtel Le Médina Essaouira Thalassa sea & spa , that was a total travesty, monstrosity of a hotel, and is everything that is said about Afghanistan- bombed out and depleted., that hotel should be nuked from the ground up, and start all over again., they should be ashamed for having this infested (with bugs), dated , dive attached to their brand name. *

Dear Sivonne L., First and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ahmed BENKIRANE Directeur Général.

An average service and experience

TripAdvisor rating 3.0/5

ahsenabbas 04/09/2021 TripAdvisor review

Hotel was decent but was only booked after the hotel confirmed the spa was open - got to the hotel and they said the spa is actually closed which was a huge disappointing. Honesty and transparency was not there. Booked the prestige suite (beat suite in the hotel apperently) but only one toilet which was by itself at the front of the suite. Very impractical.

Dear ahsenabbas, We are very sorry to hear about your disappointment with our spa. Unfortunately this is due to a communication error with the reception as our Spa is open. We also apologize for the inconvenience caused by the lack of toilet facilities in your suite. We hope to be able to welcome you back among us to give you the opportunity to test our spa and to welcome you in a suite with the right amenities. Best regards, Ahmed BENKIRANE General Manager.

Outstanding Stay

Customer review rating 5.0/5

Y. K. &. S. H. Couples - 02/09/2021 Confirmed reviews ALL

We had to cancel our stay short in a different resort and stay at the Marrakech Sofitel, we had a great experience ,the property was very clean ,and staff were very professional and have a great experience in hospitality . we are planning on coming back in December . Many thanks to Ilham, Bachkar, Ibrahim, Farah and Rashida

Dear Mr Y. and Mrs Sahar Thank you for taking the time to share your experience. We are delighted to receive such positive comments. We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward. Sincerely, Ahmed BENKIRANE Directeur Général.

Special stay

Customer review rating 5.0/5

A. D. Friends - 01/09/2021 Confirmed reviews ALL

Great hotel , outstanding location, and amazing staff. I highly recommend it !!!!

Dear d. A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good customer services

Customer review rating 4.5/5

Mustapha S. Families - 26/08/2021 Confirmed reviews ALL

Accommodation was excellent, breakfast service was absolutely superb, swimming pool bar snack need improving food and service wise , reception can be better but in general it is a 5* services

Dear Mustapha S., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Many thanks for the wonderful stay especially imane and fati from the reception regarding A. the concierge

Customer review rating 5.0/5

D.d7 Families - 25/08/2021 Confirmed reviews ALL

The stay was good it s my second time the stuff at the reception was very helpful except the gym it s a bit old but any way I will be back for sure..

Dear DITTA A., Thank you for taking the time to write such a wonderful review. We are delighted to see that you enjoyed the service at our hotel however, please accept our sincerest apologies for the inconvenience regarding the gym. We hope to have the opportunity to welcome you back soon. Sincerely, Ahmed BENKIRANE General manager.

Wonderful honeymoon at the red city

Customer review rating 5.0/5

T. N. Couples - 25/08/2021 Confirmed reviews ALL

Friendly and helpful front desk team we was surprised by the upgrade the candy's and the decoration thanks to the housekeeping who was in charge of this mohmed the atmosphere by the pool was wonderful many thanks to faty eman Usama Abdul Ahmad ali adil the bill boys tawfik hakim for the tea.

Dear T. n. , First of all we would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We’re very pleased to learn that you enjoyed your stay with us and that you loved the attentions from our Housekeeping department. Our customer's satisfaction remain a priority for us and we hope that you enjoyed every minute of your honeymoon at the Sofitel Marrakech Lounge & Spa. We would be very happy to welcome you back. Sincerely, Ahmed BENKIRANE General Manager

Enjoyed the stay

Customer review rating 3.5/5

Tim Couples - 24/08/2021 Confirmed reviews ALL

Overall the stay was enjoyable, although there were a few downsides. The receptionist recommended dinner in the restaurant outside, but the food and service was very very bad. The worst meal that I had during my stay in Marrakech. When the room was serviced the Nespresso capsules were not restocked - very poor, especially when you would like a coffee in the moneing.

Dear Timothy H., We would like to thank you for taking the time to share your experience. Your feedback is precious to us. We are very sorry to hear that your meal at the restaurant was bad. Because the satisfaction of our guests is very important to us we transmitted all your remarks to the concerned team. Despite your disappointment, we hope to welcome you again soon. Sincerely, Ahmed BENKIRANE General Manager.

second time on Marrakech

TripAdvisor rating 5.0/5

gurhan33 20/08/2021 TripAdvisor review

well this is our second time staying at Sofitel within one week. As i have indicated in my review earlier everything is perfect with friendly service in all aspects. my room was looking backyard of the garden which gave me perfect privacy i force myself to find any negativeness but i couldn’t. Thanks to the team and the manager

Dear gurhan33, Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to read that you had a great and enjoyable stay at Sofitel Marrakech. We hope to have the pleasure to welcome you back in a near future. Sincerely, Ahmed BENKIRANE General Manager.

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