Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,612 reviews

Sofitel Marrakech Palais Imperial & Spa - Image 1
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Sofitel Marrakech Palais Imperial & Spa - Image 4

Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

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Room 1

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,612 reviews

TripAdvisor Rating  4.5/5  9,238 reviews

L’orangerie

TripAdvisor rating 5.0/5

natasha w TripAdvisor review

Dear Ms Natasha, Thank you for your positive feedback. We’re thrilled to hear you enjoyed your stay and look forward to welcoming you back soon. Best regards, Ikram Jarid Director of Operations

Lorangerie

TripAdvisor rating 5.0/5

Front Office S Friends getaway - TripAdvisor review

Dear Guest, Thank you for your positive feedback. We’re thrilled to hear you enjoyed your stay and look forward to welcoming you back soon. Best regards, Ikram Jarid Director of Operations

**Our December Recharge Stay at Sofitel Hotel*

Customer review rating 4.5/5

M. A. Families - Confirmed reviews ALL

Dear Ms. A., Thank you for your comprehensive and thoughtful review of your recent stay at Sofitel Marrakech. We are truly pleased to learn that your experience was both relaxing and rejuvenating. Your recognition of our team members, particularly Ms. Soukaina, Mr. Ibrahim, Kareem, Farah, Mr. Ayoub, and others, is deeply appreciated. Their dedication to delivering exceptional service is a cornerstone of our commitment to guest satisfaction. We are especially grateful for your acknowledgment of the Kids' Club team’s efforts in creating a welcoming and engaging environment for your son. Providing personalized and attentive service to all our guests is at the heart of what we do. It is wonderful to know that you enjoyed the festive celebrations, dining experiences, and spa treatments. Your feedback motivates us to continually strive for excellence in all aspects of our service. We look forward to the opportunity of welcoming you back in for another memorable stay. Kind regards, Ikram Jarid Director of Operations

French and Moroccan hospitality at its finest.

Customer review rating 4.0/5

Michelle E. Families - Confirmed reviews ALL

Dear Ms. Michelle E., Thank you for sharing your heartfelt review of your recent stay at Sofitel Marrakech. It brings us immense joy to hear that your first visit to Africa and Morocco was such a memorable experience for you and your family. We are delighted that our team could provide the comfort, reliability, and exceptional service that you sought for your family trip. The effort to accommodate your needs, such as arranging adjoining rooms during high occupancy, is a testament to our commitment to guest satisfaction. We are equally pleased that you found joy in the design, ambiance, and unique elements of our hotel, along with the curated experiences arranged by our concierge. Your kind words about the French and Moroccan hospitality you experienced at Sofitel inspire us to continue delivering exceptional moments for our guests. We hope to welcome you back soon for another relaxing and enriching stay. Warm regards, Ikram Jarid Director of Operations

Horrible

TripAdvisor rating 1.0/5

Redouane A TripAdvisor review

Dear Mr. Redouane, I would like to express our sincere gratitude for taking the time to provide your detailed feedback regarding your recent experience at the Sofitel Marrakech Palais Imperial. We deeply regret the challenges you faced during your check-in process and the unsatisfactory service provided by our staff. Please accept our most profound apologies for the inappropriate conduct you encountered. Such behavior is entirely unacceptable and does not reflect the high standards of service excellence that we are committed to upholding. We assure you that this incident will be thoroughly investigated, and appropriate measures will be implemented to prevent any recurrence. Your comfort and satisfaction are of paramount importance to us. We hope to have the honor of welcoming you back in the future, allowing us the opportunity to restore your confidence in our establishment and deliver the exceptional service you rightfully expect. Yours sincerely, Ikram Jarid Director of Operations

In partnership with TripAdvisor

Other web-users rate our hotel

  • 789 reviews 9.4/10 Location
  • 857 reviews 7.5/10 Room
  • 3,038 reviews 9/10 Service
  • 13 reviews 6.9/10 WiFi
  • 755 reviews 9.3/10 Vibe
  • 709 reviews 8.6/10 Food
  • 576 reviews 9.4/10 Breakfast
  • 360 reviews 7/10 Comfort

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