Sofitel Agadir Thalassa sea & spa Hotel 5 stars

Customer review rating 4.6/5 3,114 reviews

ALLSAFE approved hotel

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Sofitel Agadir Thalassa sea & spa
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+ 28 Services

Hotel extras

  • Facing the Atlantic Ocean with a private beach

  • Thalassotherapy Institute with dedicated treatments for short or long stays

  • Also available: Iyashi Dôme, Watermass, Thalassa Sea & Skin products

  • Free WIFI and private car park.

  • Daily well-being program: yoga, cross training and fitness boxing

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers
Cité Founty P5
Secteur touristique
80010 agadir
morocco

Tel: +212528388000

Fax: (+212)5/28388001

Check-in from 16h00

Check out up to 12h00

  • By plane

    AGADIR AL MASSIRA At 25km / 15 miles - Shuttle paying

  • By car

    AUTOROUTE A7 At 39km / 24 miles

GPS :30.3927, -9.597191

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 173 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 36 connecting rooms
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • AGA Additional charge
    • AGADIR AL MASSIRA Additional charge
  • Parking Externe Additional charge
    • Near the property
  • Parking
    • On site
    • 50 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Parcours Marin Additional charge Currently unavailable
    • Covered
    • On site
  • Heated pool
    • Outside
    • On site
  • POOL LOUNGE
    • Outside
    • On site
  • Sofitel Spa Additional charge
    • On site
    • Hammam
    • Solarium / UV
    • Massage
    • Sauna room
  • Thalasso Institute Additional charge
    • On site
    • Jacuzzi/Whirlpool bath
    • Thermal Spa
    • Massage
  • Sofitel Fitness
    • On site
Boutiques/shopping
  • Beauty salon

Our accommodation(s)

Dark, muted tones combined with elegant materials give you a feeling of privacy and serenity in the heart of Amazigh capital. All rooms and suites have a furnished terrace or a balcony with a choice of views over the swimming pool, dunes or sea, each with soft, natural light.

Our thalasso and spa offers

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 225

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Agadir Thalassa sea & spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,114 reviews

TripAdvisor Rating 4.5/5

2,902 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Bad experience

TripAdvisor rating 1.0/5

eajanssens Business - 14/10/2021 TripAdvisor review

This hotel downgrades the SOFiTEL name to a 2 stars hotel. Personnel absent, no valuable restaurant (only self service), halls and corridors dirty, furniture worn out, decoration of a past area, no newspapers, no shops, no service.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations.

excelent

Customer review rating 5.0/5

R.g Friends - 04/10/2021 Confirmed reviews ALL

the stay was pretty good, team very present, breakfast not bad, we had some food preferences arranged between mrs Gylam from reception and restaurant team, we really do appreciate it.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

An amazing experience! We are coming back for sure

Customer review rating 5.0/5

Lina S. Families - 23/09/2021 Confirmed reviews ALL

Everything from the moment you set foot into the hotel is thought of and makes you feel welcome, at home and at peace. We’ve all enjoyed our stay. The decor is great, the bedding is insanely comfortable and you feel relaxed in every little corner.

Dear Mrs Sadeq, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Excellent hotel with top notch facilities and service

Customer review rating 5.0/5

Anonymous Business - 19/09/2021 Confirmed reviews ALL

Excellent stay in Sofitel. Excellent accomodation and service. The staff is very pleasant and friendly. A special thank you to Mrs Asma Arzaz the Public relations officer

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Fabulous stay

Customer review rating 5.0/5

Anonyme Solo - 17/09/2021 Confirmed reviews ALL

Great experience, well located hotel with great facilities and nice and pleasant staff. A big thank you to Mrs Asma the PR officer for her help and friendly attitude.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Terrible Hotel

TripAdvisor rating 1.0/5

Youjdi 13/09/2021 TripAdvisor review

By far the worst hotel stay of my life and I travel for a living. The service was was really poor, bad communication from staff, careless behaviour and unwillingness to help. The bed had a massive dip in it which meant I couldn't sleep well and woke up with a bad back. The breakfast was very minimal and poor and also full of flies. I was promised a welcome gift for being a Diamond member but received nothing. The leadership team at this hotel simply do not care. To top things off, I was double charged with my points and money and was told I could not get a refund for at least 2-3 months. If you want to be truly shocked at how a 5-star hotel could be so bad, this is your place.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations.

Good stay

TripAdvisor rating 3.0/5

saramlitti 31/08/2021 TripAdvisor review

As a property is one of the best honestly . We had a bad experience with the below points : 1- Fatima at the reception , she did not welcome us and she was forced to do a check in for us additionally she did the payment without explanation 2-there is no housekeeping Number , we had to go throw reception and never came back to us 3-No concierge to ask 4-No cares for covid situation, no masks or sanitizer provided

Dear Mrs Mlitti, We very much appreciate your comments regarding your stay at the Sofitel Agadir Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of of the services that you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghizlaine Elkabous Guest Relations Manager

Excellent stay, very professional team

Customer review rating 5.0/5

Soukaina Solo - 23/08/2021 Confirmed reviews ALL

Very nice stay, accommodation and professional staff. Asma Arzaz from PR was professional and helpful. She made our stay wonderful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Fabulous professional hotel

Customer review rating 4.0/5

Emma J. Families - 19/08/2021 Confirmed reviews ALL

We always come back to the Sofitel in Agadir. This time was the first time in the pandemic. The service was very professional, clean and well organised, even giving you masks and gel in a little bag. There are onsite cleaners too for high volume areas. The beds are very comfortable and the breakfasts excellent.

Dear Mrs J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay , your remarques concerning the wifi, buffet and AC will be shared with the concerned, it s very constructive for us to improve the quality of our services. We hope to see you again very soon. Sincerely, Ghizlaine Elkabous. Guest Relations Manager.

Good stay

Customer review rating 5.0/5

Naveid Families - 17/08/2021 Confirmed reviews ALL

Special thanks for myriam and Mounir for their welcome and their listening

Cher Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Agadir Thalassa sea & spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Guest Relations

Well relax break- truely loved it

Customer review rating 5.0/5

T. F. Families - 12/08/2021 Confirmed reviews ALL

The resort was truly amazing. We felt welcomed and looked after from the very moment we stepped into the Sofitel. It felt completely Covid safe and super clean. The facilities were impeccable, the food was utterly delicious and the service was truly impressive. I can’t fault this resort at all! Our 3 boys had a wonderful time. Needless to say- we will be back next year.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

A very chic hotel where to stay.

TripAdvisor rating 4.0/5

Anouar2440 12/08/2021 TripAdvisor review

The Sofitel Agadir hotel offers a luxurious and very atypical setting for those looking for high standard comfort around a beautiful swimming pool accessible on a beautiful beach. The rooms are nicely furnished. Restaurant service is very good but could be improved to meet Accorhotels usual standards. As a "Diamond" member, I unfortunately did not feel that this privilege counted, in comparison with other hotels of the same chain. That said, overall, I will return with pleasure to have a good time.

Dear Mr Anouar, Thank you for taking the time to share this wonderful review following your recent stay at Sofitel Thalassa Sea & Spa. We are glad to know that you have fully enjoyed your stay among us. Looking forward to welcoming you. Best regards. Guest relations

good service

Customer review rating 5.0/5

Mayssoun Families - 05/08/2021 Confirmed reviews ALL

the emplyees where very good in serving us every day Espacially : Halima Allah, Ghizlane Ben Kassem Hgiht quality and professional to the bones

Dear Mrs Mahssoune. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Exceptional

Customer review rating 5.0/5

Ht Solo - 02/08/2021 Confirmed reviews ALL

Exceptional stay, very good hotel and facilities. Mrs Asma Arzaz has been very accomodating and professional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Was good,

Customer review rating 4.0/5

Khalid M. Friends - 22/07/2021 Confirmed reviews ALL

Few thing I would Prefer to have done in room, like shower, as I have me and my cousin and was shower open I can’t shower or do anything, and I have to ask him to stay a way. Please have ask customer or have paper let customer to fill it by self with question. Other thing, not all customers have been there need Option of direction to know where can go and where find places. And have all formation or guide to customer. To know about hotel and what can offer, I been many hotels in world, first time experience in Morocco, was no make any sense with expensive price for a room could be only $87 or less. Any way thanks to all ppl working there I would be back again, and I will let ppl know about my experience there. See you soon.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Sofitel Agadir Stay

TripAdvisor rating 4.0/5

magrinoureddine 18/07/2021 TripAdvisor review

We have spent a great time at Sofitel Agadir during our last stay thanks to hotel’s staff and infrastructure . My family enjoyed the time we have spent at the hotel, for sure it won’t be the last at Sofitel Agadir Thank you

Dear Guest, Thank you for taking the time to share this wonderful review following your recent stay at Sofitel Thalassa Sea & Spa. We are glad to know that you have fully enjoyed your stay among us. Looking forward to welcoming you. Best regards. Guest relations

Well located

Customer review rating 4.5/5

Peterson Solo - 08/07/2021 Confirmed reviews ALL

Great location with beach access

Dear Peterson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Wonderful experience

Customer review rating 5.0/5

P. C. Business - 03/07/2021 Confirmed reviews ALL

Miss Araz greeted my entire team and immediately made us feel right at home. She answered all of our questions and ensured we were checked in without any delay. The rooms, view, and hospitality all meet the expectation a traveler would have of a world-class resort!

Dear P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

out of season

TripAdvisor rating 3.0/5

Kenneth K 07/02/2021 TripAdvisor review

we came for a seaside break in February, the staff are very pleasant and the hotel is well situated BUT The beach was out of bounds due to Covid The swimming pool area was like a building site The superior room had the smallest bathroom with only a walk in shower which was dangerous as the floor had no anti slip mat or tiling There was no dressing table just a small shelf beside a mirror ,no chair to sit on whilst putting on make up . An area not designed by a woman obviously ,room 109 The dining room menu did not change and the service there was erratic, this at at a time when nobody could leave the hotel at night to eat elsewhere due to the curfew

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghizlaine Elkabous Guest Relations Manager

A Gateway Agadir

TripAdvisor rating 3.0/5

SanaeEA Friends getaway - 09/11/2020 TripAdvisor review

A little gateway in October to the lovely and sunny city of Agadir. Overall a nice stay, great location with an access to the beach, we couldn't enjoy the pool as it was full with people, but there's a second one under construction, I'm sure it'll add more beauty to the hotel. Only downside is the food and the service at the restaurant, it was mediocre and not suitable at all for the Sofitel brand. Beside that, the staff were really nice and attentive to every request. Hats off to them for respecting and applying the safety measure.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghizlaine Elkabous Guest Relations Manager

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