Sofitel Agadir Thalassa sea & spa Hotel 5 stars

By far the worst hotel stay of my life and I travel for a living. The service was was really poor, bad communication from staff, careless behaviour and unwillingness to help. The bed had a massive dip in it which meant I couldn't sleep well and woke up with a bad back. The breakfast was very minimal and poor and also full of flies. I was promised a welcome gift for being a Diamond member but received nothing. The leadership team at this hotel simply do not care. To top things off, I was double charged with my points and money and was told I could not get a refund for at least 2-3 months. If you want to be truly shocked at how a 5-star hotel could be so bad, this is your place.

As a property is one of the best honestly . We had a bad experience with the below points : 1- Fatima at the reception , she did not welcome us and she was forced to do a check in for us additionally she did the payment without explanation 2-there is no housekeeping Number , we had to go throw reception and never came back to us 3-No concierge to ask 4-No cares for covid situation, no masks or sanitizer provided

Very nice stay, accommodation and professional staff. Asma Arzaz from PR was professional and helpful. She made our stay wonderful.

We always come back to the Sofitel in Agadir. This time was the first time in the pandemic. The service was very professional, clean and well organised, even giving you masks and gel in a little bag. There are onsite cleaners too for high volume areas. The beds are very comfortable and the breakfasts excellent.

Special thanks for myriam and Mounir for their welcome and their listening

The resort was truly amazing. We felt welcomed and looked after from the very moment we stepped into the Sofitel. It felt completely Covid safe and super clean. The facilities were impeccable, the food was utterly delicious and the service was truly impressive. I can’t fault this resort at all! Our 3 boys had a wonderful time. Needless to say- we will be back next year.

The Sofitel Agadir hotel offers a luxurious and very atypical setting for those looking for high standard comfort around a beautiful swimming pool accessible on a beautiful beach. The rooms are nicely furnished. Restaurant service is very good but could be improved to meet Accorhotels usual standards. As a "Diamond" member, I unfortunately did not feel that this privilege counted, in comparison with other hotels of the same chain. That said, overall, I will return with pleasure to have a good time.

the emplyees where very good in serving us every day Espacially : Halima Allah, Ghizlane Ben Kassem Hgiht quality and professional to the bones

Exceptional stay, very good hotel and facilities. Mrs Asma Arzaz has been very accomodating and professional.

Few thing I would Prefer to have done in room, like shower, as I have me and my cousin and was shower open I can’t shower or do anything, and I have to ask him to stay a way. Please have ask customer or have paper let customer to fill it by self with question. Other thing, not all customers have been there need Option of direction to know where can go and where find places. And have all formation or guide to customer. To know about hotel and what can offer, I been many hotels in world, first time experience in Morocco, was no make any sense with expensive price for a room could be only $87 or less. Any way thanks to all ppl working there I would be back again, and I will let ppl know about my experience there. See you soon.

We have spent a great time at Sofitel Agadir during our last stay thanks to hotel’s staff and infrastructure . My family enjoyed the time we have spent at the hotel, for sure it won’t be the last at Sofitel Agadir Thank you

Great location with beach access

Miss Araz greeted my entire team and immediately made us feel right at home. She answered all of our questions and ensured we were checked in without any delay. The rooms, view, and hospitality all meet the expectation a traveler would have of a world-class resort!

we came for a seaside break in February, the staff are very pleasant and the hotel is well situated BUT The beach was out of bounds due to Covid The swimming pool area was like a building site The superior room had the smallest bathroom with only a walk in shower which was dangerous as the floor had no anti slip mat or tiling There was no dressing table just a small shelf beside a mirror ,no chair to sit on whilst putting on make up . An area not designed by a woman obviously ,room 109 The dining room menu did not change and the service there was erratic, this at at a time when nobody could leave the hotel at night to eat elsewhere due to the curfew

A little gateway in October to the lovely and sunny city of Agadir. Overall a nice stay, great location with an access to the beach, we couldn't enjoy the pool as it was full with people, but there's a second one under construction, I'm sure it'll add more beauty to the hotel. Only downside is the food and the service at the restaurant, it was mediocre and not suitable at all for the Sofitel brand. Beside that, the staff were really nice and attentive to every request. Hats off to them for respecting and applying the safety measure.