Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.5/5 565 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
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Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  565 reviews

TripAdvisor Rating  4.5/5  3,981 reviews

Be careful as to what is promised by hotel staff !

TripAdvisor rating 4.0/5

Steve B TripAdvisor review

Have just spent 7 nights at this hotel. The pool complex and outdoor areas together with the beach frontage are on a par with the best I have stayed in. There is an abundance of staff all friendly and eager to help. In the bars and dining areas there are however a level of “middle management / supervisors” dressed in nice suits who appear to do little other than smile at guests: at the slightest question or query they defer to their “hands on” colleagues or simply vanish. Food and drink prices are on a par with what to expect from a hotel of this calibre and materially more expensive than local restaurants in the area - the one exception would be bottled water in the hotel restaurants and bars which is extortionately priced! Overall I would endorse that this hotel provides a 5 star African hotel experience At the same time I must warn fellow travellers of the "over promising" by concierge my wife and I experienced and suggest future holiday makers obtain greater clarity. On this trip of a lifetime we wanted specifically to visit the YSL gardens in Marrakech, this was not included in any package day trip we could find with either our own or other travel operators, we therefore reached out to the hotel in advance of our visit and we’re advised it was not a problem to arrange a more expensive private transportation and guide package through them to undertake a day trip to Marrakech which would include a visit to the gardens, we simply needed to arrange with concierge on arrival at the hotel. Upon arrival we stressed the wish to visit the gardens as part of a Marrakech day trip and receiving the appropriate affirmation therefore went ahead and arranged. How disappointing then to be told when our guide arrived and we were travelling to Marrakech it would not be possible as entrance tickets had not been arranged beforehand. In summary concierge blamed the guide / transportation operator and vice versa, and we were left with just a simple apology and shrug of the shoulders for an expensive day trip which rather than being memorable for all the right reasons of visiting the YSL gardens was memorable for the wrong reasons of a long expensive trip to Marrakesh without visiting our prime reason for wanting to visit

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you enjoyed the pool complex, outdoor areas, and beach frontage, which are indeed highlights of our hotel. We are also grateful for your kind words about the staff, and we will be sure to share your compliments with our team. That being said, I sincerely regret that the experience you had with the concierge service and the promised day trip to the YSL gardens was so disappointing. I fully understand how frustrating it must have been to be told that the visit to the gardens could not take place after you had made all the arrangements in good faith. The lack of clear communication and coordination between our concierge team and the transportation operator is certainly not acceptable, and I apologize for the inconvenience this caused. Please rest assured that we will review this matter internally to ensure better communication, transparency, and clarity when making arrangements for our guests. We take pride in providing an exceptional experience, and your feedback is invaluable in helping us improve our service. Again, I apologize for the inconvenience and disappointment during what was meant to be a special trip for you and your wife. We truly hope to welcome you back in the future and provide you with the seamless, memorable experience you deserve. Best regards, Sofitel Agadir Thalassa Sea & Spa

Good stay

Customer review rating 4.5/5

A. A. Couples - Confirmed reviews ALL

Had a small problem at the start but the management made us feel really wanted and made extra efforts to satisfy us. Madame Oum was exceptional.

Nice hotel, service needs improvement

Customer review rating 3.5/5

Thomas D. Couples - Confirmed reviews ALL

Lovely room & pool area, great location on the beachfront. Friendly staff but a persistent problem of slow or inattentive service throughout - understaffed or inadequately trained ?

Delicious Food, Excellent Service, and a Perfect Birthday Surprise

TripAdvisor rating 5.0/5

Yathushan S TripAdvisor review

My girlfriend and I visited in November for her birthday, and we had a lovely time. The buffet was delicious, with great pastry and food options. The staff was very welcoming and catered to all our needs. We never felt like we had to leave the hotel for dinner because the food was great. We had great options in terms of restaurants, and would definitely recommend the Spanish restaurant. But the seafood restaurant was also delicious with a perfect view of the sea. For her birthday, they worked around the clock to make sure that it was a great experience for her and also a surprise which she wasn't expecting, helping me select ideal positions within the restaurant, but also getting a cake sorted out as well. Overall, we felt well catered for and it was definitely what I would call a 5 star experience. I would like to thank the staff and I would definitely recommend this to others in the future.

Dear Yathushans, Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your girlfriend had such a memorable experience, especially for her birthday. It’s fantastic to know that the food, service, and overall experience exceeded your expectations. We’ll be sure to pass along your kind words to our team, especially the staff at the Spanish and seafood restaurants, as well as the team that helped make the birthday celebration special. We strive to create unforgettable moments for our guests, and your feedback reassures us that we're on the right track. We truly appreciate your recommendation and hope to welcome you both back for another amazing stay in the future. Thank you again for sharing your experience. Sofitel Agadir Thalassa Sea & Spa .

Mixed experience

TripAdvisor rating 3.0/5

ayresee Couples - TripAdvisor review

Agadir in March is great for some winter sun. The hotel stay was a very mixed experience lots of good things but quite a few disappointments. The good bits are great location on the beach, rooms good although air conditioning a bit problematic, housekeeping staff are excellent, waiting staff in all 3 restaurants are also really good although very busy in main restaurant. Food and service in Spanish restaurant, beach restaurant and by the pool was very good to excellent as well. Spa seemed very well run and treatments good and about same as Uk prices. The downsides we encountered, breakfast got very busy later on and could be a challenge to get a table as waiting staff often too busy to clear tables, we ate in the main restaurant (buffet) one night only as again very busy, no labels on any food and no guidance provided on what the system was, we did note there were always however a lot of senior staff around (in suits) who didn’t seem to do anything other than walk around or stand at the tills and if you asked them for anything, they just directed to the helpful but very busy junior staff. The major disappointment was the reception/concierge staff, pretty unhelpful on any question asked and to top it off after staying for a week couldn’t extend our room checkout to 3pm even though hotel half full. There are also no instructions/ guidance booklets so you do have to ask how things work. Overall we enjoyed a nice relaxing stay but it’s not European standard 5 star service overall but the prices are.

Dear Guest, Thank you for sharing your detailed feedback, we're glad to hear that you enjoyed the location, the beach, and the food, and we truly appreciate your kind words about our housekeeping, waiting staff, and spa services. That said, we regret to hear that your experience wasn’t flawless. We understand how frustrating it can be when breakfast service gets too busy, and we're looking into ways to improve the organization to ensure smoother service. We also apologize for the issues you experienced with the reception and concierge team. This is certainly not the standard of service we aim to provide, and we’ll be reviewing your comments with the team to make improvements. We genuinely value your feedback as it helps us continuously enhance our services, and we hope to have the opportunity to welcome you back in the future for a more seamless experience. Thank you once again for your comments! Sofitel Agadir Thalassa Sea & Spa

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Other web-users rate our hotel

  • 350 reviews 8.8/10 Location
  • 499 reviews 7.4/10 Room
  • 946 reviews 8.3/10 Service
  • 7 reviews 6.5/10 WiFi
  • 217 reviews 8.8/10 Pool
  • 193 reviews 7.1/10 Cleanliness
  • 190 reviews 9.3/10 Beach
  • 158 reviews 9/10 Breakfast

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