Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.3/5 835 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
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Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • A fully renovated hotel with modern and elegant ocean-inspired setting

  • Exclusive thalassotherapy center: traditional treatments, marine therapies.

  • Private beach, water sports and other activities for relaxation and fun

  • Kids villa, a fun and safe space for your little ones

  • Electric charging stations to meet the needs of eco-conscious travelers

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  835 reviews

Customer review rating 1.5/5

Zouhair A. Families - Confirmed reviews ALL

Hotel well located, nice and spacious rooms, and excellent breakfast. Personnel needs coaching and training, lacks the basics of communication skills especially the front desk. Early check-in and late checkout not granted (no consideration for platinum elite status at all during the whole stay). Upgrade as well not given. At the swimming pool area, personnel refused to give towels to my kids until I show up with them (not giving any importance to them and by the way they are the first ones to consider in terms of customer care. My kids told me not to come back to this place again in the future) People at the reception took long time to checkout and establish the final invoice (big mistakes needed to be corrected before printing out the bill), and instead of spending the day at beach chairs, I had to stay 3 hours at the hotel reception desk. Minibar invoice sent to both rooms (no price list in the rooms), we taught some products were offered as amenities to platinum members. They sent the manager to check the existence of the price list and said that we got a rid of it in both rooms). Also, the day we arrived early around 9AM, and by the time we were waiting for our rooms to be ready, we were offered to have a breakfast for free at the restaurant. Surprisingly, I found out a charge fee of 150 USD for this breakfast. Really, we were not happy at all. We have been in many Sofitel hotels before, and we have been treated in an excellent manner. This establishment should be rated 3 stars hotel and 0 stars for service and accommodation. I do not have to forget the personnel at the breakfast area, they were the only positive point in this vacation, they were excellent.

Dear Mr. A., Thank you for taking the time to share such a detailed review following your stay at Sofitel Agadir Thalassa Sea & Spa. We are pleased to hear that you appreciated the hotel’s location, the spacious rooms, the breakfast quality, as well as the professionalism of our concierge and fitness teams. Your positive remarks regarding these aspects are sincerely valued. However, we are truly sorry to learn that your overall experience did not meet your expectations, particularly regarding service quality, front desk communication, recognition of your ALL Accor Platinum status, and the handling of several operational aspects during your stay. Please accept our sincere apologies for the inconvenience caused. Your comments regarding check-in and check-out delays, billing accuracy, minibar information, poolside service for your children, and perceived lack of consistency in communication have been taken very seriously. These points have been shared with the relevant department heads for immediate review, training reinforcement, and corrective action where needed. We are also concerned to read about the confusion related to the breakfast charge and understand how this could have negatively impacted your experience. This will be investigated thoroughly to ensure clarity and proper communication moving forward. Regarding recognition of your Platinum status, we regret that you did not feel valued during your stay. This is not aligned with our usual standards, and your feedback will be addressed with our teams to ensure better consistency in guest recognition and benefits delivery. We truly appreciate your constructive remarks, especially as a loyal guest of Sofitel, and we are sincerely sorry that this stay did not reflect the level of service you have experienced in other properties. Your feedback is extremely valuable and will contribute to ongoing improvements in our service culture and training programs. We hope that you may reconsider and allow us the opportunity to restore your trust in the future. Kind regards, Guest Relations Team

Customer review rating 3.5/5

Joanne B. Couples - Confirmed reviews ALL

The lady who checked us in was very attentive and a room upgrade was appreciated. The location of the hotel and direct access to the beach were a plus. As a guest that’s spends many nights in five star hotels each year, there were a few things, in my opinion, that need improving.

Dear Joanne, Thank you for taking the time to share your detailed feedback following your stay at Sofitel Agadir Thalassa Sea & Spa. We are pleased to hear that you appreciated our location, direct beach access, and the attentive service provided at check-in, as well as the room upgrade. It is always rewarding to know when these aspects contribute positively to our guests’ experience. However, we are sorry to learn that several elements of your stay did not fully meet your expectations. Please accept our sincere apologies for the concerns you raised regarding room presentation, housekeeping follow-up in the corridors, maintenance details, breakfast quality, and Wi-Fi performance. Your comments have been carefully noted and shared with the relevant departments for immediate review and improvement. We also take good note of your observations regarding the breakfast offering and the freshness of certain items, as well as your suggestions for improving the egg station variety. Feedback such as yours is very important to help us enhance both quality and consistency. We truly appreciate your constructive remarks as an experienced traveller of luxury hotels, as they help us identify areas where we must do better. We hope to have the opportunity to welcome you again in the future and provide you with a more seamless and fully satisfying experience. Kind regards, Guest Relations Team

Customer review rating 4.0/5

Christopher P. Couples - Confirmed reviews ALL

The hotel and its amenities are first-class. There are issues at the front desk and our check-in took nearly 90 minutes, after the 3:00pm check-in time. This fiasco started us in a negative light, but did not ruin our stay. Our first room was on the ground floor facing a construction site. We chose to pay more for a room with a better view (same class of room). The beach is amazing! The service to the lounge chairs was wonderful.

Cher Monsieur P., Nous vous remercions sincèrement d’avoir pris le temps de partager un retour aussi détaillé concernant votre récent séjour parmi nous. Nous sommes ravis de lire que vous avez apprécié la qualité de l’hôtel et de ses installations, ainsi que notre magnifique plage et le service attentionné qui y est proposé. C’est un plaisir de savoir que ces éléments ont contribué positivement à votre expérience. Cependant, nous regrettons profondément les désagréments rencontrés lors de votre arrivée. Un temps d’attente de 90 minutes pour le check-in ne correspond en aucun cas à nos standards, et nous comprenons parfaitement la frustration que cela a pu engendrer. Nous vous présentons également nos excuses concernant l’attribution de votre première chambre. Votre remarque au sujet de la “vue jardin” ne correspondant pas à la réalité a bien été prise en compte. Soyez assuré que vos commentaires concernant la réception, le processus de check-in ainsi que l’absence de personnel lors de votre départ ont été partagés avec les équipes concernées. Des actions sont en cours afin d’améliorer la formation de nos collaborateurs et la fluidité de nos services. Malgré ces points, nous vous remercions pour votre appréciation globale et pour votre compréhension. Votre retour est précieux et nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience pleinement satisfaisante. Cordialement, Guest Relations

Customer review rating 4.5/5

Romuald D. L. C. Couples - Confirmed reviews ALL

Belles installations.

Cher Monsieur D. L. C., Nous vous remercions sincèrement d’avoir pris le temps D. partager votre retour suite à votre séjour en couple parmi nous. Nous sommes ravis d’apprendre que vous avez apprécié les belles installations D. l’hôtel ainsi que le magnifique panorama, et que votre expérience globale a été très satisfaisante. Votre excellente évaluation concernant L. chambre, L. propreté, le petit-déjeuner, L. qualité D. nos équipes, le WiFi ainsi que L. durabilité D. l’établissement nous fait particulièrement plaisir. Nous prenons également bonne note D. votre retour concernant l’arrivée et le check-in, et restons attentifs à améliorer continuellement ce point essentiel D. l’expérience client. Nous vous remercions pour votre fidélité en tant que membre ALL – Accor Live Limitless, ainsi que pour votre excellente recommandation. Dans l’attente du plaisir D. vous accueillir D. nouveau très prochainement pour un autre séjour tout aussi agréable. Guest Relations Department Sofitel Hotel Thalassa Sea & Spa

Customer review rating 5.0/5

Myra B. J. Families - Confirmed reviews ALL

The hotel is the perfect place to unwind, relax and rejuvenate. The suites are a slice of tranquility , 2 pools with many areas to sunbathe or chill and the sea are the bonuses! The staff from the moment you arrive, to reception to everything in between, the staff accentuate your holiday! Breakfast, lunch at the seafood restaurant and dinner at the tapas restaurant offer excellent menus. There are too many people to thank but Yassin at front desk along with the reception staff, Wiam and all the staff at the restaurant at breakfast and lunch are so lovely and Youseff at the pool really made our holiday extra special.

Dear Ms. B. J., Thank you very much for your wonderful feedback and for awarding us such an exceptional rating. We are truly delighted to hear that you found our hotel to be a perfect oasis for relaxation and rejuvenation, and that you enjoyed the suites, pools, beach access, as well as the dining experiences across our restaurants. Your detailed and thoughtful comments are greatly appreciated. We are especially pleased to read your kind words about our team members. Your recognition of Yassin, Wiam, Youseff, and all our reception and restaurant staff will be shared with them, and they will be very proud to know they contributed to making your family holiday so special. We also thank you for highlighting the ease and convenience of our booking app, as well as your loyalty as an ALL – Accor Live Limitless Diamond member. Your trust and continued support mean a great deal to us. It has been a pleasure to host you, and we very much look forward to welcoming you and your family back for another memorable stay. Guest Relations Department Sofitel Hotel Thalassa Sea & Spa

Other web-users rate our hotel

  • 415 reviews 8.8/10 Location
  • 518 reviews 7.5/10 Room
  • 1,049 reviews 7.7/10 Service
  • 9 reviews 2.4/10 WiFi
  • 273 reviews 8.9/10 Pool
  • 239 reviews 8.4/10 Beach
  • 228 reviews 9.3/10 Breakfast
  • 185 reviews 7.3/10 Cleanliness

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