Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 629 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
Sofitel Agadir Thalassa sea & spa - Image 2
Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  629 reviews

TripAdvisor Rating  4.5/5  4,211 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Lars T. Couples - Confirmed reviews ALL

The Sofitel Agadir is a very nice, recently renovated hotel that meets what you've come to expect from a stay at a Sofitel!

Dear Lars T., Thank you for your kind words regarding your recent stay at Sofitel Agadir Thalassa Sea & Spa. We are delighted to hear that our renovations and service met your expectations. We look forward to welcoming you back in the future. Sofitel Agadir Thalassa Sea & Spa

A memorable stay in Agadir

TripAdvisor rating 4.0/5

Flyer36677039835 TripAdvisor review

We thoroughly enjoyed our stay in your lovely hotel. Food throughout the hotel was delicious and prepared with love. Perhaps we would have preferred less music in the beach bar and just to enjoy the sound of the waves. Our room was outstanding and we were looked after by 3 polite, smiling, lovely ladies ( Zahira, Leila and Sukehna) who kept the room clean and tidy. Wonderful to have rose petals on the bed greeting us as we arrived. The concierge seemed a little confused to point out the location of the hotel on a map and we would have preferred more tourist information to be made available in the hotel. We will not hesitate to recommend the hotel and its facilities to our friends and colleagues.

Thank you very much for your wonderful feedback. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that you appreciated the delicious food, the room amenities, and the care provided by Zahira, Leila, and Sukehna. We will be sure to pass along your kind words to them , they will be very touched. We also appreciate your comments regarding the beach bar music and concierge service, and we will take them into consideration to continue improving our guest experience. It is wonderful to know that you would recommend our hotel to your friends and colleagues. We truly look forward to welcoming you back for another memorable stay by the sea. Warm regards, Oumayma Guest Relations Agent Sofitel Agadir Thalassa Sea & Spa

Exceptional Stay with Great Food and Ambiance

TripAdvisor rating 5.0/5

Hamza-Ess TripAdvisor review

I had a wonderful stay at Sofitel Agadir. The food was excellent with a great variety, the ambiance was elegant and relaxing, and the staff were attentive and always smiling. Everything contributed to a truly pleasant experience — a perfect place to relax and enjoy the charm of Agadir.

Dear Hamza, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Sofitel Agadir, from the variety and quality of our food to the elegant and relaxing ambiance. Our team will be thrilled to know that their attentiveness and smiles contributed to making your experience truly pleasant. We look forward to welcoming you back soon for another memorable stay in Agadir. Warm regards, The Thalassa Sea & Spa Team

Customer review rating 1.5/5

Elise A. Families - Confirmed reviews ALL

While the facilities are nice - especially the pool, I do not recommend this hotel: - We have been food poisoned with the food served from the room service & restaurant "La plage". This should never happen in any hotel, but even more in an hotel like a Sofitel. No apology or anything from the staff. - The overall level of service is disappointing and not to the one expected for a 5-star experience - some examples just to name a few: room not ready upon arrival (at 8pm), no one to help you get set on the beach mattress, drink order not taken or forgotten, people screaming at you when you ask for a towel (always short of it), baby chair not clean before giving you one...And many more examples.

Dear Mrs. A., Thank you for taking the time to share your experience at Sofitel Agadir Thalassa Sea & Spa. We are truly sorry to read that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. Food quality and guest safety are our utmost priorities. Your comment regarding the food incident has been immediately shared with our culinary and quality teams for thorough review and corrective action. We also regret the service shortcomings you experienced upon arrival and during your stay. This does not reflect the high standards of care and hospitality that we strive to deliver to all our guests. Please rest assured that your feedback has been discussed with the relevant department managers to ensure additional training and closer supervision. We sincerely hope to have the opportunity to regain your trust during a future visit and to provide you with the refined service experience that Sofitel is known for. Kind regards, Sofitel Agadir Thalassa Sea & Spa

Customer review rating 2.0/5

Jingwo X. Solo - Confirmed reviews ALL

I am writing to express my deep disappointment with the experience I have had during my current stay at your property (Room 112). As a loyal member, I had high expectations for the level of service and hospitality Sofitel is known for, but unfortunately, my experience has been far below standard. Upon arrival, I was left waiting at the front desk for approximately 20 minutes without any assistance or acknowledgment. Despite my membership benefits entitling me to a room upgrade, none was provided. The front desk staff claimed there was no availability, yet it is clear from checking online that upgraded rooms are indeed available at this very moment. To make matters worse, I was asked to pay the full room rate even though I used points for this booking, which is unacceptable and demonstrates a lack of understanding of the basic reservation process. The front desk staff appeared completely untrained and uninformed—unable to answer even simple questions. His unprofessional conduct reflects poorly on the hotel’s service standards and suggests an urgent need for additional training. The service issues extended to La Plage restaurant, where I was ignored upon entry and had to find my own seat. After being seated, no one brought me a menu or offered assistance. For a property of this caliber—and at this price point—this is entirely unacceptable. The food itself was equally disappointing and far below the standard expected from Sofitel or any comparable luxury hotel. Overall, this stay has been highly unsatisfactory and far from the level of quality and professionalism I associate with the Sofitel brand. I hope that you take this feedback seriously and address these issues promptly. I would also appreciate a formal response and a gesture of goodwill to restore my confidence in the brand.

Dear Mr. X., Thank you very much for sharing your detailed feedback regarding your recent stay at Sofitel Agadir Thalassa Sea & Spa. We are truly sorry to learn that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. We fully understand your disappointment regarding the check-in process, the room upgrade situation, and the service inconsistencies you described. Please rest assured that your comments have been shared with our Front Office and Food & Beverage management teams to review our procedures, reinforce staff training, and ensure that such situations do not recur. Your loyalty as an Accor member is deeply valued, and it is regrettable that we did not deliver the seamless, refined service you rightfully expect from the Sofitel brand. We would very much appreciate the opportunity to connect with you directly to address your concerns and restore your confidence in our hotel. We sincerely hope to welcome you again in the near future and provide you with the impeccable experience that truly reflects Sofitel’s spirit of hospitality. Kind regards, Sofitel Agadir Thalassa Sea & Spa

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Other web-users rate our hotel

  • 343 reviews 8.9/10 Location
  • 507 reviews 7.5/10 Room
  • 901 reviews 8/10 Service
  • 231 reviews 9.1/10 Pool
  • 208 reviews 7.4/10 Cleanliness
  • 195 reviews 9.1/10 Beach
  • 175 reviews 9.3/10 Breakfast
  • 134 reviews 3.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.