Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.3/5 811 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
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Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • A fully renovated hotel in a modern and elegant setting inspired by the sea

  • Exclusive thalassotherapy combining traditional and marine treatments

  • Private beach, water sports and leisure: balancing relaxation and vitality

  • Kids Villa: A fun and secure haven specially designed for your little ones

  • EV charging stations for the convenience of eco-conscious travelers

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  811 reviews

Customer review rating 4.0/5

Ine J. Families - Confirmed reviews ALL

Beautiful hotel near the beach, the grounds were very clean everywhere. Most of the staff were very friendly and helpful with the exception of reception staff and a younger man with a hat by the pool area. The reception staff were incompetent and unprofessionally slow. Great service by Moshin: very service-oriented guy!

Hello, Mrs Ine J. Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the hotel’s beautiful location near the beach, the cleanliness of the grounds, and the service provided by Mohsin, whom we will be sure to personally commend for his outstanding hospitality. At the same time, we are sorry to read that some aspects of your experience did not meet your expectations, particularly regarding the reception and pool service. Please be assured that your comments have been noted and will be shared with the relevant departments for review and improvement. We truly value your feedback, as it helps us continuously improve our guest experience. We hope to have the opportunity to welcome you again for a fully seamless stay. Kind regards, Guest Relations Agent

Customer review rating 4.5/5

Vanessa C. Families - Confirmed reviews ALL

Friendly staff and a beautiful hotel. Don’t go here if you have a nut allergy as so many dishes even the rice covered in flaked almonds plus on desserts too. Also not many gluten free options. They did gluten free pancakes and crepes but not gluten free pizza or pasta. Gluten free bread was like cake solid. Great location and clean hotel with good facilities.

Hello, Mrs Vanessa C. Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you appreciated the friendliness of our team, the cleanliness of the hotel, our facilities, and our beautiful location. We also sincerely thank you for your constructive remarks regarding dietary options. Please be assured that your comments about nut and gluten-free choices have been noted and shared with our culinary team for review and improvement. Guest comfort and safety are very important to us, and feedback like yours helps us enhance our offerings. We hope to have the pleasure of welcoming you again for an even more seamless experience. Kind regards, Guest Relations Agent

Customer review rating 1.5/5

Ahmed E. Friends - Confirmed reviews ALL

From the first moment we entered the resort, the overall experience was lacking and the customer service was overall poor. Staff at the reception were not engaged or friendly and did not seem interested in being there. Please be aware that a ‘partial sea view’ room does not mean that you can see the sea from the room- you would need to go the balcony and you can only see the sea if you crane your neck. When we asked to change room due to this, the second room we had, 229, had a strong smell of sewage within the room. At this point, we were too tired to go back to reception and enquire again and just accepted it. When we checked in, the staff member in question was aware it was the birthday of one the guests- he said ‘maybe we’ll do something.’ Obviously nothing was done on the day of the birthday and other guest’s birthdays were remembered. Only the next day, once prompted, was something done. Clearly he’d forgotten but it might’ve been nice to have an apology for this. One of the main issues with the rooms is the ‘French style’ bathroom which meant that the shower and sink were open onto the room. When I asked whether they had anything with a separate bathroom, I was told ‘we’re fully booked’ and ‘maybe try tomorrow’- I was willing to pay extra to upgrade to a suite but nothing was put in place to address this. I was left with a room which smelt of sewage. Not a big deal, but it just doesn’t leave you with a good feeling. The concierge desk was always empty for some reason and unmanned and this made it difficult when trying to book a padel or tennis court. The quality of the clay court was also poor and was not well maintained. Padel was better but there was sand all over the court which made it slippery. Lots of rubbish on the sandy beach as well. The food at le jardin- there could’ve been more variety at dinner. Also for some reason the food at the buffet was always lukewarm or even cold. Positives: heated pool was good. Spanish restaurant had excellent food and nice paella. I felt that Ibrahim the manager was trying his best but he was let down by his staff, who did not provide a positive personal service.

Customer review rating 0.5/5

Pramila S. Families - Confirmed reviews ALL

A beautiful resort, however an experience spoilt by a very unpleasant interaction with a member of reception staff. Lack of towels, slow service, ant infestation and leaking air conditioning which is considered hazardous- not the experience we expected at a 5 star resort and not what we’re used to. No regard for food allergies - I was served cheese twice even after specifically asking for it to be left out of my meal.

Customer review rating 1.0/5

Lisa S. Couples - Confirmed reviews ALL

Having stayed at multiple 5 star hotels around the world, this is by far the worst experience I have ever had. Reception is like a scene out of Faulty Towers - rooms are certainly not luxurious, food is very basic, pools are not heated. Having checked out of the Fairmont Taghazout prior to staying here, the two hotels are not comparable in anyway. The Sofitel is commanding a price tag that does not behold the standard of service, rooms or food quality on offer. I would rate the hotel a basic standard 4 star.

Dear Mrs. S., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, especially after your stays in other five-star properties. Please accept our sincere apologies for the inconveniences you encountered regarding the reception experience, room standards, food quality, and pool temperature. Your comments are extremely important to us, and we regret that we were not able to deliver the level of service and excellence that we strive to provide. We also understand your comparison and are genuinely disappointed that we did not match your expectations on this occasion. Please rest assured that your feedback has been shared with the relevant teams, and we are taking it seriously as part of our ongoing efforts to improve both our service and guest experience. We truly hope you might give us another opportunity in the future to restore your confidence in our hotel. The Sofitel Agadir Thalassa Sea & Spa Team

Other web-users rate our hotel

  • 412 reviews 8.8/10 Location
  • 513 reviews 7.4/10 Room
  • 1,034 reviews 7.8/10 Service
  • 9 reviews 2.4/10 WiFi
  • 362 reviews 8.9/10 Amenities
  • 273 reviews 8.9/10 Pool
  • 235 reviews 8.4/10 Beach
  • 222 reviews 9.4/10 Breakfast

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