Sofitel Rabat Jardin des Roses

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Sofitel Rabat Jardin des Roses 5 stars

Customer review rating (ALL Rating) 4.4/5 679 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 10 minutes by car from Rabat International Airport

  • Large internal private car park with valet parking and video surveillance.

  • Garden with golf, 2 heated pools, tennis court, ideal for events

  • Close to the capital's historic monuments, cultural venues and great parks

  • Club Millesime: enjoy all-day benefits and a personalized service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Rabat Jardin des Roses

Avenue Imam Malek, Impasse Souissi, Souissi district
10000 RABAT
Morocco

Telephone +212 5376-75656

Fax +212 5376-71492

Contact email

  • DE SALA EL JADIDA , DE YCM:  55-57-40 SOUISSI

  • By plane

    CASABLANCA- CMN- At 1km / 72 miles

  • By plane

    FES-FEZ- At 200km / 124 miles

  • By plane

    RABAT- SALE At 7km / 4 miles - Shuttle paying

  • By car

    AUTOROUTE At 29km / 18 miles

  • By train

    RABAT AGDAL At 3km / 1 miles

GPS:33.990235, -6.837755

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

229 rooms including 37 suites have been given the French touch by designer Didier Gomez, keeping to the spirit and design of the Moroccan palace. They offer the ultimate in luxury and are graced with views over the imperial city or the Andalusian gardens.

Our guest reviews

Our guest reviews for
Sofitel Rabat Jardin des Roses

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  679 reviews

TripAdvisor Rating  4.5/5  2,411 reviews

poor reception service

Customer review rating 3.0/5

D.c Couples - Confirmed reviews ALL

the reception service was poor. also housekeeping ignored our request. the maintenance of the room was not good enough.

Dear Dvorah C., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The spa manager ruined my stay

Customer review rating 0.5/5

Mohamed E. T. Families - Confirmed reviews ALL

I asked in the reception during the check-in if my children can use the internal pool and they told me yes just to be always accompanied by myself. The last day I found the SPA Manager her name is Bouchra with a very rude attitude telling me it is not allowed and I told her that this was allowed all the last days and the reception team and the spa team told me that is ok she replied with a very impolite way these people know nothing as I am the responsible here

Dear Mohamed Ezeldin T. Ahmed, Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dégradation

Customer review rating 1.5/5

N. Couples - Confirmed reviews ALL

Terrible

Monsieur N., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Rabat Jardin des Roses. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement

Rain shower not working

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

Rain shower not working

Dear Abdellah I., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Ouissam A. Solo - Confirmed reviews ALL

Very bad food , really I was so disappointed! And room service is slow

Dear Ouissam A., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overpriced, poor service

Customer review rating 3.5/5

Karina Couples - Confirmed reviews ALL

The hotel is overpriced and do not correspond to the relevant level. The staff did not inform us about the spa availability and told nothing about the hotel and any amenities, only gave us the keys and informed on breakfast hours. Jacuzzi in the spa did not work, overall spa area does not look clean and uninvitingly. The room cleanness also was not perfect - dust on the shelves, fingerprints.

Dear Karina L., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but needs improvements

Customer review rating 3.5/5

Sg Business - Confirmed reviews ALL

Good location very green and easy access to motorway - but the rooms are dated and tired for a 5 stars.. Pool and spa areas are also needing of an upgrade.. staff lovely at el patio

Dear Saad G., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Stay!

Customer review rating 4.5/5

Luis M. Business - Confirmed reviews ALL

The hotel was such an outstanding place to stay for a business and family trip.

Dear Luis M., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Saleh N. Business - Confirmed reviews ALL

It was super stay And to the beautiful staff at the breakfast restaurant All of them deserve to be the employees of the week and the month Best regards to all

Dear Saleh A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outdated, bored staff

Customer review rating 2.0/5

Andrei Business - Confirmed reviews ALL

Poor choices for breakfast Room needs serious renovations Staff at the breakfast place were not paying attention, maybe because they’re overloaded. Took a lot of time to get a coffee or any other request Floor Corridors & Elevators are in bad condition and needs renovation Bed frame even broke while I was sleeping

Dear Andrei C., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location

TripAdvisor rating 5.0/5

Jamal900 TripAdvisor review

Friendly and helpful staff the service was very good the reception team was excellent special thanks to mrs Hassna very beautiful garden very nice breakfast the bed very comfortable house keeping downing good job the room very clean

Dear M.AlDawais, Thank you for your warm comments which touch us sincerely. It is true that we are committed to ensuring that each of our guests can have a unique experience, surrounded by the best service and special attention. Also, that these moments spent among us were a delight fills us with happiness. All the teams would like to thank you again for your complimentary comments and look forward to seeing you again very soon at the Sofitel Rabat Jardin Des Roses to provide you with a new exceptional experience. Best regards,

Great Stay

Customer review rating 5.0/5

Michael Business - Confirmed reviews ALL

Great staff. Great food.

Dear Michael D., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 5.0/5

Myc Business - Confirmed reviews ALL

Clean, comfortable, delicous

Dear Mustafa C., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Samer A. Families - Confirmed reviews ALL

Hasna from guest relation and Aziza from reception made our stay marvelous Thanks to them

Dear samer a., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

Good Stay

Customer review rating 4.0/5

Jacques M. Business - Confirmed reviews ALL

Check-in staff very friendly and efficient. Room cleanliness acceptable. TV was slightly misaligned (Room 206) but functioned ok. Mini-bar was empty, no spare bottles of water in the room. Breakfast cold cuts of ham not available as always. Otherwise not bad at all.

Dear Jacques M., Thank you for choosing the Sofitel Rabar Jardin Des Roses for your stay in Rabat. We are happy to read that you were delighted with the welcome and the "top" service of our staff. However, we are sorry that the facilities were not entirely up to your expectations. Your remarks are precious to us because we are committed to continuously improve the quality of our services and infrastructures, for the comfort of our guests. We will take them into account for future improvements. We hope to have the pleasure of receiving you again, Sincerely,

Second Home

TripAdvisor rating 5.0/5

791hosnih Business - TripAdvisor review

Amazing stay as usual. Special thanks to Nadia and Naoual from Millennium club for taking care of my requests and the quality of products they are proposing. It is always a pleasure to be in Sofitel Rabat as I feel I am at home....

Dear 791hosnih, We would like to thank you very much for choosing Sofitel Rabat Jardin Des Roses for your stay in Rabat and for your lovely comment. We are delighted to read how much you enjoy our hotel and our team's service. Your satisfaction is the best motivation for our Ambassadors. We are looking forward to welcome you again, Kindest regards,

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

A pleasant stay

Dear Byron M., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good staff

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

Extremely good service and polite staff

Dear Paul Antony D., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent location,good service

Customer review rating 5.0/5

Sun Business - Confirmed reviews ALL

staff are amazing,kind and helpful

Dear Sunita P., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

FABULOUS experience

Customer review rating 5.0/5

Nb Business - Confirmed reviews ALL

Staff were excellent, room was lovely, really terrific.

Dear Nicolas B., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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