Sofitel Rabat Jardin des Roses Hotel 5 stars

QuiT and relaxing

good fod , clean room, good service,

The lock didn't work and I was offered a room change, this process was not as smooth as it should have been. The staff at the front desk is very professional and friendly. My compliments go to Amine, Soumia, Rabia and Aziza. The staff at the bar needs more training. my three colleagues and I arrived at 10:20 PM for a night cap, and we were told that the bar closes at 11:00, we recognized the fact and assured the bar-waiter that we will be done by then. After a 15 minute wait, I asked again and the bar-waiter informed me that he is still looking for the manager to authorize the order. It took another 10 minutes and insisting before we were served. This does not reflect well on such nice hotel. The rooms are beautiful, but the bathroom is not well designed. Every time I took a shower, there was water allover the bathroom. Overall, I enjoyed my stay and will definitely recommend your hotel.

It was definitely not my first time at this location, Thanks to the happy and smiling face all the time HASNA at the front office, She made my stay extraordenary, Food was excellent and very healthy, Service was great, Even with COVID situation, standard are still in place, Thank you guys keep it up

Overall comfort and friendly staff with a professional service. Me and my wife enjoyed every minute of our stay. The facilities, though some were unavailable because of the health issues, great. The food was excellent .

Horrible experience at sofitel rabat this time (which wasnt our first). Checkin took too much time, they gave us a bad room claiming the hotel was full whereas it wasnt the case. We told them to add the booking few minutes later to our Accor account and they refused so we had to complain so many times later that day to get that done and also apply our member price (which they did not apply automatically). When checking the next day (since it did not even show on our account), we found out that they book a different membership number (or didnt put it at all, who knows). Plus the lady at the reception was not friendly at all. We ended up changing the hotel the next morning instead of staying for the full 7 nights.

Awesome location and staff, the floors and rooms need serious renovation please - 3 rd floor is so ugly , carpets stained and rooms with broken amenities, please renovate that hotel and restaurants and add a kids club, it is so beautiful. Thank you!

Good evening honestly I was not satisfied room service takes an hour to get the food also I found a cockroach in my Suite

Was extremely happy with housekeeping team, rooms were always found clean and towels changed. Loved the shower supplies, not all hotels provide supplies that smell really good. First day breakfast, as part of COVID precautions had to wear gloves to serve myself, however the gloves provided were small for my hand and I was not comfortable to hold plate with glove that did not fit my hand. The next day they changed the gloves and provided latex gloves that were bigger size Took me 2 hours to get my room service order delivered to the room. Kept reminding them, the person on the phone said he would follow up and call me back but he did not call back. I assume it was because of understaffing level. Water provision to the rooms is poor, only 2 small bottles, one still water and one sparkling for 2 people in the room. I drink more water and when I requested to provide at least 4 bottles (2 per person) they refused saying that this is the hotel rules. Ended up buying my own water.

Very good stay even though it was short. In particular 'Hasnaa' at the reception was extremely helpful and VERY supportive and excellent in attitude and her overall assistance and hospitality to me personally is commendable. Thank you very much Jacques M.

great reception great atmosphere great service

My favorite hotel in rabat which I really enjoy the stay, the staff and the environment. In Sofitel jardin des roses rabat, the hotel employees treated me like a princesse . I would like to thank first Mr. Monir for the booking and the welcome flowers . Second, Chef halima for her warm welcome everytime she see me, the waitress Ms. fatime zahra for her good service and the others . I will come back soon!!!

Very disappointed with my stay, service was below average - - We waited 1h30 for our dishes at the Golden Fish restaurant, the set up of the table was not finished and no waiter noticed that we were missing plates, glasses, napkins , forks and knives. - waiters were nice when asked to do or bring something but you would expect the staff to be on the lookout and not wait for the customer to ask for basic stuff - I was chilling near the swimming pool around 11:30 am and asked for a coffee and 3 diet cokes ...the guy told me that they are too busy setting up for lunch...unbelievable. - In general amenities are poorly maintained or not maintained at all : the tennis court is a mess - the fountains have stagnant water and mosquito larva, curtains have holes in the rooms... I shared the above feedback with the staff at check out - I really hope that you will take into account this and invest in the training of the staff and in the maintenance and renovation.

My husband and I always choose the Sofitel in Rabat, the staff and service is always impeccable. This is our 3rd time/stay here in 2 years. Their coffee/latte’s are also the best in Rabat. The rooms are comfortable and the view of the garden is breathtaking. Thank you! Jennifer Rachad

Every thing was just perfect except the room ac was turned of due to COVID 19 as we were told by the hotel staff . The concierge team were exceptionally friendly and helpful. Indeed it is the best option while I am in Rabat .