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Sofitel Rabat Jardin des Roses Hotel 5 stars

Customer review rating 4.5/5 4,202 reviews

ALLSAFE approved hotel

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Sofitel Rabat Jardin des Roses
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+ 26 Services

Hotel extras

  • 10 minutes from Rabat International Airport

  • Large-capacity private valet car parking

  • Garden with golf, 2 heated pools, tennis court, ideal for events

  • Close to the capital's historic monuments, cultural venues and parks

  • Club Millesime: enjoy all-day benefits and a personalized service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • Air conditioned
  • RABAT- SALEPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Rabat Jardin des Roses

Avenue Imam Malek
Impasse Souissi
10000 rabat
morocco

Tel: +212537675656

Fax: (+212)537/671492

Check-in from 15h00

Check out up to 12h00

  • DE SALA EL JADIDA , DE YCM :  55-57-40 SOUISSI

  • By plane

    CASABLANCA- CMN- At 120km / 74.57 miles

  • By plane

    FES-FEZ- At 200km / 124.29 miles

  • By plane

    RABAT- SALE At 7km / 4.35 miles - Shuttle paying

  • By train

    RABAT AGDAL At 3km / 1.86 miles

GPS :33.990235, -6.837755

Our accommodation(s)

229 rooms including 37 suites have been given the French touch by designer Didier Gomez, keeping to the spirit and design of the Moroccan palace. They offer the ultimate in luxury and are graced with views over the imperial city or the Andalusian gardens.

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

SUPERIOR ROOM , 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

PREMIUM LUXURY ROOM, 1 king size bed, access to Club Sofitel

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

EL PATIO

Type of cuisine: International

Unwind at a contemporary Rabat restaurant inspired by a French brasserie. Light bathes the terrace with views of the garden and soaring palm trees. Seated at a cherry-red dining chair, taste Mediterranean dishes and sip fine Bordeaux.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

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  • Tue
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GOLDEN FISH

Type of cuisine: Gourmet

A legendary Golden Fish living in a Chellah spring inspired this aqua-violet Rabat restaurant with breezy terrace views of the pool and gardens. Savor fresh Atlantic seafood cooked the French way: John Dory bouillabaisse or lemon butter scallops.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO LOUNGE

Type of cuisine: International

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL WARDA

Type of cuisine: Regional

Discover the culinary flavors of Morocco-cloves, lemon, cinnamon-in a setting of "One Thousand and One Nights." A dash of French savoir faire combined with Moroccan ingredients creates a marriage of tastes: from lamb tagine to mushroom-stuffed sea bream.

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMBER BAR

Non contractual photo

Sip champagne or a non-alcoholic cocktail at this glamorous yet intimate Rabat bar, whose marble interiors gleam in amber light. Relax in a dark wing-back chair and listen to live music as a bartender artfully mixes your drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO LOUNGE

Non contractual photo

Breakfast and snacks in our Tea Lounge

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 965 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Sofitel Rabat Jardin des Roses

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,202 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,213 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location

Customer review rating 4.5/5

Erez Business - 27/02/2021 Confirmed reviews ALL

Excellent hotel and staff. Close to everything in Rabat

Overall very good experience

Customer review rating 4.5/5

Yasmine E. A. Business - 20/02/2021 Confirmed reviews ALL

A very good experience, a very good welcoming as well

Dear Yasmine El A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service!

Customer review rating 4.5/5

Mouna B. Couples - 18/02/2021 Confirmed reviews ALL

We were extremely happy with the service and the attention we received. From the janitor to the receptionist to the house-keeping, everyone was courteous and professional. We enjoyed the beautiful view from our room. Our Valentine's dinner was succulent and breakfast the following day was diverse and quite filling.

Dear Mouna B., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very poor hotel is in bad shape

Customer review rating 2.5/5

Hotel I. I. B. S. R. A. O. A. B. I. V. P. S. I. F. Business - 14/02/2021 Confirmed reviews ALL

surely I find it a bit disappointing the hotel is in bad shape breakfast is very poor and the lounge have bad service really needs a upgrade

Dear Fouad E., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great staff

Customer review rating 5.0/5

Anonymous Families - 11/02/2021 Confirmed reviews ALL

Come back every time, the staff of the hotel are the main reason

Dear Charaf L., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staying at Sofitel

Customer review rating 5.0/5

Anna Business - 07/02/2021 Confirmed reviews ALL

Wonderful staff, great service and freindly atmosphere

Dear Anna L., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Maha H. Solo - 05/02/2021 Confirmed reviews ALL

Good but I didn’t like dinner , it looked cheap and without salt or lemon I ordered fish

Dear Maha h. Eddine, Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 23/01/2021 Confirmed reviews ALL

Very Nice!

Dear Leslie J G., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mediocre experience

Customer review rating 2.0/5

Mb Business - 19/01/2021 Confirmed reviews ALL

Starting with the positive points - the housekeeping staff were extremely attentive and responsive - definitely the best thing about this stay. Also, the grounds were very pleasant and the location next to the large "Hilton" park is lovely. The major downside relates to COVID precautions. Despite all prior assurance and AllSafe branding, I did not feel safe at this hotel. Masks are not properly worn by staff, gloves are inconsistently used even by the breakfast staff, temperature was taken only twice during my entire visit (this should be happening in various points of the hotel at all times), and various places did not feel clean. The spa needs a management overhaul - a very poor experience, where you end up more stressed after a massage. Food is mediocre and overpriced. I spend two weeks and after my first week I gave up on hotel food completely. The hotel's hardware is also antiquated. Following the theme of other reviews, several things related to plumbing don't work. The bed is lumpy. Sound travels easily between rooms (I could always hear the upstairs TV). There should also be proper desks for work in rooms, especially in these COVID times. I will likely give the Sofitel another chance, so I hope some of this feedback can be addressed. Honestly, it all comes down to management.

Dear Mustansir B., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located and excellent stay

Customer review rating 5.0/5

Alghayda I. Families - 18/01/2021 Confirmed reviews ALL

Wonderful

Dear Mnina B., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Jesse Y. R. Families - 05/01/2021 Confirmed reviews ALL

We had very nice stay and good dinning experience all the stuff were very friendly and attentive. We will be back

Dear Yassine R., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bon séjour

Customer review rating 4.0/5

Aziz Couples - 03/01/2021 Confirmed reviews ALL

Nice view and very calm place. However, the bed was not so comfortable.

Dear Abdelaziz H., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nor like before

Customer review rating 1.5/5

Anonymous Business - 18/12/2020 Confirmed reviews ALL

First night arrived check in was fine. Washroom had a weird smell from the drain. Then around 11pm called room service , reception , Concierge all extension on the hotel phone possible, everything was constantly busy or not working, then used cell phone to call main line , also not working. I continued trying for about 2 hours. Finally around 1am I was able to reach someone to order water to take my medication. When i complained to him that no one was answering and I tried many times to call, he completely ignored me and said, yes, What can I get you. After that it was fine except the last morning before checkout. I ordered breakfast at 10am, to my room called back at after 30min to see when it was coming, then 45min, the person said dont worry its on the way then i called back at 11am still no breakfast. Finally 1110am they brought it, which made me late for my meeting . Ive stayed here before. Service is usually good. But this time it was not. And the people in charge showed little consideration for the trouble I experienced.

Dear Shazaad M., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 5.0/5

Amira Business - 12/12/2020 Confirmed reviews ALL

Wonderful

Dear Mnina B., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay but the shower didn´t work, only the bath tap

Customer review rating 4.0/5

Pablo F. Business - 30/11/2020 Confirmed reviews ALL

Good stay but the shower didn´t work, only the bath tap

Dear Pablo F. Moruno, We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are deeply sorry to read that your stay wasn't up to your expectations, especially with the shower ,This is not the experience we are willing to offer at Sofitel, in fact, your satisfaction is of paramount importance for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation
Customer review rating 5.0/5

Maade S. Business - 22/11/2020 Confirmed reviews ALL

It was not about the place but the people. I travel all over the world and if I have to pick one favorite place it will be the Sofitel Jardin des fleurs. What an amazing team, very kind, professional caring and attentive. I really enjoyed every minute of my long stay. The stuff team made it so special and safe. Thank you for all you do! I will definitely come visit again.

Dear Maade s., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My home while in Rabat

TripAdvisor rating 5.0/5

marwanalqamzi2010 22/11/2020 TripAdvisor review

Every thing was just perfect except the room ac was turned of due to COVID 19 as we were told by the hotel staff . The concierge team were exceptionally friendly and helpful. Indeed it is the best option while I am in Rabat .

Dear marwanalqamzi2010; We greatly appreciate you taking the time to provide such a valuable feedback on TripAdvisor. I would like to sincerely thank you for taking the time to write these compliments about the experience in Sofitel Rabat. We very much appreciate your lovely comments as they genuinely encourage us to keep on providing excellent services. Be assured that I will share your kind words with all the team. We look forward to welcoming you back very soon, Best Regards,

Best place in Rabat

Customer review rating 5.0/5

Marwan Families - 21/11/2020 Confirmed reviews ALL

Every thing was just above my expectations.

Dear Marwan A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

a room upgrade gone downgrade

TripAdvisor rating 4.0/5

allaly69 Business - 22/10/2020 TripAdvisor review

My wife and I have booked a junior suite. once at the hotel and as a diamond member, we were offered an upgrade to a prestige suite on the second floor. unfortunately, this upgrade end up being down grade as the suite was very old, the carpet was old and had burn spots, electrical cable coming out of the wall in the bathroom near the mirror etc... we've got the sense that this room was not being used for a while nor prepared. However, the staff, the food, early & late check out and all other services were excellent and remarquable. we were just disappointed with the room.

Dear Mr Allaly , First of all, thank you for taking the time to tell us about your experience at Sofitel Rabat Jardin Des Roses. I am sorry to hear that you did not enjoy your stay with us and that the condition of your suite, especially the carpet, was a disappointment for you. Let me offer you my sincere apologies. Please feel free to email us at h6813-gr@sofitel.com to make your future reservation, so that we can find a room category that would be more suited to your needs, with a more spacious bathroom. We hope that we will have the chance to welcome you again to the Sofitel Rabat and that you will give us the opportunity to serve you better. Best Regards,

Good Service, Aging Hotel

Customer review rating 3.5/5

Anonymous Solo - 16/10/2020 Confirmed reviews ALL

Hotel rooms and facilities are all aging. Not worth the 5 stars and/or Price. The entire hotel need a major upgrade; especially the rooms. Holes and scratches in almost every walls of the room and bathroom.....

Dear Mohcine Sam B., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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