Sofitel Rabat Jardin des Roses 5 stars

Customer review rating (ALL Rating) 4.8/5 324 reviews

Sofitel Rabat Jardin des Roses - Image 1
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Sofitel Rabat Jardin des Roses - Image 3
Sofitel Rabat Jardin des Roses - Image 4
Avenue Imam Malek, Impasse Souissi, Souissi district, 10000 RABAT, Morocco

Description

Hotel extras

  • 10 minutes by car from Rabat International Airport

  • Large internal private car park with valet parking and video surveillance.

  • 8 hectare garden, two heated swimming pools, tennis court: ideal for events

  • Close to the capital's historic monuments, cultural venues and great parks

  • Club Millesime: enjoy all-day benefits and a personalized service

Our accommodation(s)

Hotel location

Sofitel Rabat Jardin des Roses

Avenue Imam Malek, Impasse Souissi, Souissi district
10000 RABAT
Morocco

GPS:33.990235, -6.837755

Telephone
Fax +212 5376-71492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  324 reviews

TripAdvisor Rating  4.5/5  3,197 reviews

Best Overall

Customer review rating 5.0/5

Amine Business - Confirmed reviews ALL

The hotel is well located, friendly staff, great view

Dear Mr Amine, Thank you for your kind words! We\'re delighted to hear that you enjoyed our convenient location, the friendliness of our team, and the beautiful view. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay. Best regards, Guest Relation Team

For a 5 star hotel, horrible.

TripAdvisor rating 1.0/5

e s TripAdvisor review

I have been a guest at this hotel for several months now, and I find it absolutely outrageous that this place is marketed as a 5-star hotel. The experiences I have had here are simply unacceptable. I am not exaggerating, and I will try to remain respectful and objective. I don’t even know where to start because there are so many points to criticize, but let’s begin with the rooms and the general architecture. I have to be honest—overall, I find the hotel’s design nice and appropriate. However, quality is more important to me than appearance, and there is barely any quality to be found here, whether in the rooms or the food. Many things are broken. The elevator has a mind of its own, working only when it feels like it. I have stayed in multiple rooms since my arrival, and there hasn’t been a single room where everything worked properly. Sometimes the lights don’t work or they flicker. Sometimes the water doesn’t run, or the shower is broken. I have had to replace the mini fridge three times. The TV is a disaster, constantly freezing. In general, these things wouldn’t be a problem—mistakes happen. However, I would expect these issues to be fixed when reported. But nothing happens. And if a technician finally comes after calling multiple times, the issue is back the next day. As I said, I am not exaggerating. For a so-called 5-star hotel, this is truly frustrating, especially considering the prices. Now, let’s talk about the food. The food here is a disaster. I don’t want to be disrespectful, but sometimes it feels like the chef is not a 5-star chef but rather someone they just picked up from the street. The menu is very limited, and the taste is unbearable. That’s why I constantly have to order food from outside. Even when I order food from the hotel, something is always missing when it arrives. In 7 out of 10 times, something is either missing or prepared incorrectly. Sometimes, when I order just a spoon, I have to wait up to an hour. Especially at night, the room service is a catastrophe—you can wait up to three hours for food. And when you complain, the excuse is, “We don’t have enough staff.” Well then, I would recommend hiring more staff because it cannot be that I fall asleep before my food even arrives. For a 5-star hotel, this is very frustrating. The restaurants aren’t much better either. Now to the service, which is also very disappointing. If you call any department from the room phone, you better make sure you have 15 minutes to spare because that’s how long it takes for someone to pick up. Not always, but often. Especially at night, you’re lucky if someone answers at all. Some employees on the phone don’t even seem to understand what friendliness means. Most of my complaints here are similar to what I mentioned about the food—everything takes forever. You wait hours to receive something, and getting someone to pick up the phone is a struggle. The staff at the main entrance seem to be there just for decoration. Some don’t even acknowledge you when you greet them. They don’t open the door for you, nor do they open car doors, even though that’s part of their job description. They just stand there. Many employees don’t even speak English, which makes communication extremely difficult in an international hotel chain. There is one positive thing about the service: there are some very kind and warm-hearted employees who welcome me with a smile. But then, there are also employees who ask me to leave them a good review, who ask me to order food for them, who enter my room and ask if I can give them my PS5, or who ask if they can have the snacks provided by the hotel. Completely shameless—especially in a 5-star hotel. Unfortunately, kindness alone doesn’t help me when my expectations aren’t met. I often feel that when you treat staff with kindness, they become even more shameless, which is a shame because I always try to remain friendly, unlike other guests who spit on the floor and throw tantrums over the smallest things. The hotel also has other facilities like the gym and spa. In my opinion, the gym is a bit too small, but that’s a matter of personal preference. It’s still functional. My experience at the spa, however, was disappointing. When I saw the certificate for the “Best Spa Award in Morocco,” I was surprised. I had a one-hour appointment, but for 30 minutes of that time, the therapist wasn’t even in the room—she was doing something else. For the price, that is completely unacceptable. Furthermore, the hotel provides nothing to the guests—whatever you may need, you won’t find it here. There is so much more I could mention, but this review is already getting too long, and some issues would just overlap. My point with this review is that if nothing changes, I am convinced that this hotel should lose its 5-star status. I have heard multiple times that Sofitel used to be a 5-star hotel—the keyword here is used to be. The owner clearly doesn’t care about anything, just pockets the money and leaves everything to the staff. Overall, the hotel seems completely unorganized and overwhelmed, which is ultimately not even the workers’ fault. Someone needs to take over this place and restore it to a hotel that actually deserves the 5-star title. This is my appeal! If nothing is done, things will only continue to go downhill. I hope this message reaches the owner and that something finally changes. Best regards, Növrdi Naurdiev.

Fantastic Stay at Sofitel Jardin De Ross!

TripAdvisor rating 5.0/5

gjgjgjh TripAdvisor review

I had a fantastic stay at Sofitel Jardin De Ross! The hotel was luxurious, with beautiful décor and topnotch service. A special thanks to Mourad from room service for his kindness and professionalism and his exeptional service . Everything from the food to the ambiancewas perfect. I highly recommend this hotel and will definitely return! ⭐️⭐️⭐️⭐️⭐️

Dear Guest, Thank you for your fantastic review! We are thrilled to hear that you had such a wonderful stay at Sofitel Jardin De Ross and that you enjoyed our luxurious décor, top-notch service, and ambiance. A special thank you for recognizing Mourad from room service—we will make sure to share your kind words with him, as he will be delighted to know he made your stay even more memorable. Your recommendation means the world to us, and we can’t wait to welcome you back for another exceptional experience! Best regards, Guest Relation Team

i sincerely enjoyed it's amaziiiing

TripAdvisor rating 5.0/5

Ftah S TripAdvisor review

i love This place, they have the best Food, and more than the the best waitstaff, everyone here is so plesant and helpful specifically the waiter jeoud. everthing 10/10 the atmosphere is amazing thank you so much of course i will be returning absolutely

Cher client, Un immense merci pour votre enthousiasme et votre merveilleux retour ! 😊 Nous sommes ravis que vous ayez passé un moment exceptionnel parmi nous et que notre cuisine ainsi que notre équipe, en particulier Jeoud, aient contribué à rendre votre expérience mémorable. Votre satisfaction est notre plus belle récompense, et nous avons hâte de vous accueillir à nouveau très bientôt ! 💫 À Bientot, L'équipe Relation Clientèle

Very disappointing

Customer review rating 1.0/5

Ghizlane G. Solo - Confirmed reviews ALL

The shower in the room did not work properly,then the drain was blocked. Mini bar was empty. I had booked for 3 nights and had to cancel after one.

Madame G., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Rabat Jardin des Roses. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Sincerement

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Other web-users rate our hotel

  • 346 reviews 9.6/10 Location
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  • 703 reviews 9.6/10 Food
  • 527 reviews 9.8/10 Vibe
  • 263 reviews 9.1/10 Amenities
  • 172 reviews 9.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.