Sofitel Rabat Jardin des Roses Hotel 5 stars

Had a lovely stay ,thank you to all the staff

Nice stay and the staff Very Professional

I was not impress actually not satisfied of my experience with room service in the room when you go to a Sofitel you expect the best and I was very supprise with the low quality of the food , but what was the worst for me is that the mustard was used already and they still put it on my order it’s horrible . The staff at reception were very nice when I explained to them and credited my food order and I can assure you that I didn’t say my complaint expecting something or a refund . But really you need to step up the food quality ans taste you are not a 3 star hotel ( overcooked pasta and not savory , soup taste like water and fries not cooked and already use mustard ) common you guys are Sofitel . But I insist on the fact that the reception girl was just amazing and so polite and was very efficient. These are just remarks so you get better

Very nice, clean and maintained hotel as expected from 5 star hotel. The staff are very welcoming and do everything to please the guests, and especially Naoual and Hasnaa at the reception, Noura and Fadoua at the restaurant and Adil the concierge.

Very welcoming staff in well located hotel although some hotel amenities weren’t available for the guests such as the spa and the gym the timing was the same for all regardless if you are a guest or not.

I would like to start by a big thank you to the staff of the reception, the housekeeping and the security for the very warm welcome and the exceptional level of attention given. This hotel has never disappointed me over the years, I occasionally return to it and I recommend it to any traveller passing through Rabat! About the sanitary side, they are on point. Everything is very well cleaned, the dishes ordered are everytime protected to avoid all kinds of contamination, and sanitary kits are distributed throughout the stay! The cleaning of the rooms are done twice a day and I can proudly say that barrier measures and safety instructions are very well respected. I want to thank particularly Hasnaa of the reception for her delicate attention for years at the hotel ! Sincerely, @DonRafaaa

The staff is sooo nice that it compensate for most of the hotel shortcomings. The staff makes the difference and helps you forget that the hotel is rundown. The hotel infrastructure is falling apart. My thanks to all the personnel from the bell boy to the reception manager for making my stay very pleasant.

It was a beautiful experience and the staff are very helpful and friendly with a good customer relationship. Food was exquisite and tsaty.

The Hotel has good location, and has access to many places, the hotel staff is always welcoming with smile to their guests, and food was perfect, however the hotel furnitures is too old which require to be refurbished

Every things is good but the service ob the room it was so bad

Really nice staff

My husband and I always choose the Sofitel in Rabat, the staff and service is always impeccable. This is our 3rd time/stay here in 2 years. Their coffee/latte’s are also the best in Rabat. The rooms are comfortable and the view of the garden is breathtaking. Thank you! Jennifer Rachad

Every thing was just perfect except the room ac was turned of due to COVID 19 as we were told by the hotel staff . The concierge team were exceptionally friendly and helpful. Indeed it is the best option while I am in Rabat .

My wife and I have booked a junior suite. once at the hotel and as a diamond member, we were offered an upgrade to a prestige suite on the second floor. unfortunately, this upgrade end up being down grade as the suite was very old, the carpet was old and had burn spots, electrical cable coming out of the wall in the bathroom near the mirror etc... we've got the sense that this room was not being used for a while nor prepared. However, the staff, the food, early & late check out and all other services were excellent and remarquable. we were just disappointed with the room.

Good to get back to Morocco amd to stay in this great hotel. Been away with for 6 months (CV19) but so nice to be spoilt by the team at Jardin De Roses. All trying to do their best in these difficult times