Novotel Marrakech Hivernage

Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.1/5 189 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Mini bar in each room

  • Pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

  • ALSA CITY:  1 à 76

  • By plane

    CASABLANCA At 250km / 155.36 miles - Shuttle paying

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles - Shuttle paying

  • By train

    MARRAKECH GARE At 1.5km / 0.93 miles

GPS:31.622722, -8.002278

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  189 reviews

TripAdvisor Rating  4.0/5  1,933 reviews

Fantastic stay

Customer review rating 4.5/5

S. Families - Confirmed reviews ALL

Overall wonderful stay, fantastic staff! We only have two thing to pint point: 1. The music by the pool are awful, especially when it is the same 2-3 playlists on repeat every single day. 2. Our room was placed over the restaurant/ lounge and the music was on from 6 in the morning to midnight - we could have liked a lower volume ore just that the music was turnt on later. Besides those two things we have nothing else to say, then We are definitely coming back again!!!

Dear Isarti S., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

"Great time"

Customer review rating 5.0/5

Ibra Friends - Confirmed reviews ALL

We really enjoyed our time staying at the hotel. The room was well equipped and clean, as well as the gardens outside to have some rest. In addition people at the hotel were really nice.

Dear Brahim O., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Cumar B. Solo - Confirmed reviews ALL

The customer service and location is great

Dear Cumar Kassim B., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Emma Solo - Confirmed reviews ALL

Well located friendly staff and comfortable rooms

Dear Emma, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok

Customer review rating 4.0/5

Arif L. Couples - Confirmed reviews ALL

I booked for 2 persons, water bottle was 1 and another bottle i have paid for it. Time of iftar bringing juices and milk open.

Dear Arif Rana L., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

Samira E. Families - Confirmed reviews ALL

It was my first time staying in Novotel first when we come in a lady with a short hair cut named Aisha I think , she was amazing and very polite security guards from day and night where professional and helpful,second day the room was clean after the housekeeper come but never clean the toilet left paper on the floor! Any time we used the sink or the shower the water took forever to go ( they have a plumbing problem) no name tags for the stuff!!! The pool was clean and good view food was fine ✅

Dear SAMIRA e., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great place to stay

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

After a minor hiccup on arrival, the hotel provided an excellent service recovery. The rooms are well equipped with small fridge, microwave and kettle. Restaurant offers a reasonable menu with good service at reasonable prices. We had a very enjoyable stay.

Dear PAUL , We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good location

Customer review rating 4.0/5

Karim Couples - Confirmed reviews ALL

I particularly like the location of the hotel, the rooms are well equipped. But I found the room a little hot and like a feeling of bad ventilation even if the heating is not on

Dear KARIM T., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 3.5/5

H. Families - Confirmed reviews ALL

good welcoming

Dear H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great location and nice staff

Customer review rating 4.0/5

Hicham Y. Solo - Confirmed reviews ALL

I choose the brand as a I am an Accor members for years. It was in the nice area of hivernage in Marrakech. Very friendly staff especially veggie lady at the front desk and I asked for a bathrobe and flattas, which due to pandemic they don’t have. But they made sure to find one for me. I got upgraded and all in all I highly recommend it.

Dear HICHAM y., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel friendly staff

Customer review rating 4.5/5

Karim A. Solo - Confirmed reviews ALL

The hotel is good - as accor memeber was wrll received and got nice room with nice view of marrakech - special thx to aicha the lady at reception she is very professional thats what i got guest service - she is really good at what she is doing

Dear KARIM A., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly manager

Customer review rating 5.0/5

Tony Families - Confirmed reviews ALL

Great location, friendly front desk staff. The breakfast selection is somewhat limited, you have to physically order eggs from the staff. If you like omelette, the only choice is plain or cheese omelette. But the room is great, and within walking distance to everything. Would definitely come back

Dear TONNY T., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay as always!

TripAdvisor rating 5.0/5

Shahina S Families - TripAdvisor review

This wasn’t my first time at this hotel and I actually always love staying at Novotel all around the world. But the thing that makes this one in Marrakech stand out is the amazing service from the employees. They are so kind, helpful, always go the extra mile for us and make the experience wonderful. From the managers to the waiting staff, they’re so friendly that I would come back just for the service!

I stayed at Novotel Marrakech two nights and I regret it.

Customer review rating 1.5/5

Safaa Families - Confirmed reviews ALL

I stayed at Novotel Marrakech two nights and I regret it. Before arriving to the hotel, I called three times to ask about the parking with no response, 2minutes later I showed at the reception and the girl was sitting in the room next to it, we could here the phone ringing from there... The check-in receptionist was very unfriendly, I can't remember she smiled at all. She didn't care to tell us about the hotel facilities (I still dont know where the pool is for example). The room was good, clean and with nice view on the Sofitel (room416). The toilet was a bit too small and uncomfortable. Breakfast was an unpleasant surprise. There was no buffet (which you'd expect for a 4 stars 100euros/night hotel). When I asked they told me they only surve buffet on weekends. The breakfast menu was bread, eggs, tea or coffee, orange juice, cheese/honey and croissants. I complained that we don't eat eggs ,croissants or orange juice. I asked for fruits so Narciss was nice to bring us some. Restaurant staff in general were very rude and unprofessional, please just review cameras of Saturday 27th 09 to 10am and you will see yourself how they were eating around, laughing and talking( expect Narciss really, don't know if i'm spelling correctly his name). There's a lot more to be said but I feel really sorry that a 4 stars hotel is not properly managed.

Dear SAFAA F., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel is OK but needs to be refurbished

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel was OK... staff was pleasant... no problems. However, I chose to stay here because the IBIS hotels have become very run down and dirty. Unfortunately Novotel is on the same path. It was a little better than the IBISs but looks old, feels old, it is dark... doesn't fell clean and crisp. One example - the bathroom towels are gray... they are simply too old and need to be discarded. I did not have a bad stay at Novotel, but I come to Marrakech about once a month and I will be looking for a better hotel next time. I'm sorry to say that... I like the Accor brand and use your hotels a lot... but these in Marrakech need updating badly.

Dear CHRISTOPHER M., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

Ab Business - Confirmed reviews ALL

It was good generally

Dear AYOUB M., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Karim Friends - Confirmed reviews ALL

The hotel is well located in the beautiful hivernage neighborhood Rooms are very clean

Dear KARIM T., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location bad service bad front desk staff.

TripAdvisor rating 3.0/5

cynelmore Families - TripAdvisor review

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

Marrakech Marathon Trip

TripAdvisor rating 4.0/5

pierskeenleyside TripAdvisor review

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Excellent

TripAdvisor rating 5.0/5

carolab95 TripAdvisor review

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

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