Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 3.7/5 843 reviews

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Novotel Marrakech Hivernage - Image 1
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Beautiful outdoor swimming pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  843 reviews

TripAdvisor Rating  3.7/5  2,112 reviews

Customer review rating 2.5/5

Karima B. Couples - Confirmed reviews ALL

Accueil peu convivial désorganisé . Service lent . Personnel gentil mais pas très professionnel .

Customer review rating 1.5/5

Sylvie L. Families - Confirmed reviews ALL

L'hôtel est vieillissant, le service pas à la hauteur, chambre pas insonorisée (ou pas assez)

Customer review rating 2.0/5

Imran B. Couples - Confirmed reviews ALL

Good location but the receptionist wasn’t at all friendly and when at busy times seemed overwhelmed as not competent and rude. There should be more staff at reception as waited hours just to check in!

Customer review rating 5.0/5

Jerome K. Solo - Confirmed reviews ALL

Chambre agréable,personnels très accueillant, restauration d'un très bon niveau,le petit déjeuner buffet excellent, l'emplacement idéal

Disappointing Stay – Great Location Undone by Poor Standards and Communication

TripAdvisor rating 2.0/5

Emel A TripAdvisor review

I stayed at Novotel Hivernage from 25th to 29th April 2025, and sadly, the experience did not live up to the expectations one might have of a four-star hotel under the ACCOR brand. The hotel’s location is undoubtedly one of its strengths—convenient, central, and well-placed for exploring Marrakech. Additionally, one of the highlights of each morning was the lovely lady making fresh m’semman at breakfast. She was warm, attentive, and provided a small but memorable moment of hospitality amidst an otherwise underwhelming stay. Unfortunately, the rest of the experience left much to be desired. I had specifically chosen this hotel for its advertised swimming pool and its acceptance of modest swimwear such as the burkini, which is essential for me as a hijabi traveller. Upon arrival, I was informed that the pool was closed—something that had never been mentioned during booking or in any communication beforehand. I was advised to use a pool at a nearby Ibis hotel, nearly a kilometre away, with no transport provided. This unexpected issue disrupted my plans and led me to book a private villa for one day just to enjoy a suitable swimming space—an added expense and inconvenience that could have been avoided with proper notice. The condition of the hotel was also disappointing. The towels provided were rough and worn out, bathtubs showed signs of poorly patched holes, and neither the bathroom nor toilet had locks—something you wouldn’t expect in a four-star property. The furnishings throughout the room looked dated and tired, contributing to an overall sense of neglect. To make matters worse, I reached out to hotel management twice via email after my stay to raise these concerns and request appropriate compensation—but to date, I’ve received no response. The complete lack of acknowledgement suggests a worrying indifference to guest feedback and a failure in basic customer service. In summary, while the location is excellent and some staff members, like the breakfast chef, show genuine care, the hotel itself is in dire need of refurbishment, improved communication, and more responsible management. I would advise future guests—especially those with specific cultural or comfort needs—to look elsewhere for a stay that matches the standards this brand claims to uphold.

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Other web-users rate our hotel

  • 466 reviews 8.9/10 Location
  • 707 reviews 5.3/10 Room
  • 999 reviews 7.7/10 Service
  • 21 reviews 6.2/10 WiFi
  • 369 reviews 5.2/10 Comfort
  • 311 reviews 6.7/10 Breakfast
  • 294 reviews 6.6/10 Cleanliness
  • 210 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.