Customer review rating (ALL Rating) 4.0/5 544 reviews
Novotel Marrakech Hivernage
Rue Haroun Errachid, Quartier de l'hivernage
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Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive
Shuttle on call
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Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings
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Our guest reviews
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Out to rip off tourists
TripAdvisor rating 1.0/5
Stephanie D Couples - TripAdvisor review
We went here on 19/01/23 for drinks. We specifically ordered the second wine on the menu. At the end they claimed we ordered the most expensive one on the menu. We clarified this several time with the waiter we ordered from and he kept speaking over us. Then two other staff members approached us shouting that we ordered the other one. We explained that we never mentioned a wine we said the second one. They kept shouting and we had to pay the whole bill even though we were right!!! Never go here!!! Out to rip off tourists - worst experience of all hotels we have been to. We have never been treated this way before.
Not a good stay
Customer review rating 2.0/5
Maria T. Couples - Confirmed reviews ALL
Arrived a bit late at the hotel after a long exhausting day from Sahara desert trip. While processing our check-in, the reception decided it was a good time to process a payment from Turkish Airlines pilot as well. Never happened to me before, because everybody should be in a queue, no? I also requested to have late check out in the following day, because we arrived at 8 pm anyway, so we wanted to sleep in a bit. But the receptionist said, I need to call again in the morning, because she can not check it at that time. I booked a room with swimming pool, but the receptionist gave us a room with building view. We were too tired to change the room so we just use whatever room she gave us. The bathtub also was broken, the drainage was not working. We ordered food using room service, again because we were too tired to go to the restaurant. But funnily, we can not pay in our room because the guy who delivered our food said the machine was not working. Why this was not informed to us when I made the order? Wonder why. Then I had to go down to pay to the restaurant because I had no cash in hand. The next day in the morning, I called the reception to ask whether we can have a late check out. The reception said it was not possible, because the rooms were fully booked. I checked online and found that the rooms were not fully booked. I asked the receptionist about this, and she said she would connect me to reservation or whoever she said in 15 minutes to talk about this. I called again in 15 minutes, then she said whoever she said is not available. So I just gave up. My boyfriend posted bad review in google, then in around 30 minutes, the reception called back and said we can have late check out.
Dear MARIA SONDANG T., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Very helpful and attentive front desk.
Customer review rating 4.0/5
Julis W. Families - Confirmed reviews ALL
Showers in rooms 420 and 424 dis not work properly. Bathroom lamp in room 420 never replaced. Safe in room 420 never had battery changed…technician thought it was to open. Front desk Ms. Aiaha Fassous and Imame Elkhambous, in special Imame, are the best and most professional staff I have seen over the years in Novotel/Sofitel. Kudos ro them.
Dear JULIS W., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Great affordable option - incredible staff especially Aicha at reception
TripAdvisor rating 5.0/5
TravCrawford Friends getaway - TripAdvisor review
Stayed here a few months ago. Incredibly helpful and friendly staff. Aicha at reception constantly went out of her way to help us, with taxis locally - as well as advice on the correct fare range, dinner reservations, and a driver to take myself and my colleagues out to the desert then even sourced on to pick us and our bikes up in the Atlas mountains, after a breakdown.
Dear Crawford, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Convenient Location Excellent Friendly Staff
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
Good location as most areas are walkable within about 20 minutes or less. The staff are very friendly and helpful. Rooms are a good size. Breakfast offered a good choice.
Dear MAKHLOUFI F., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price