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Novotel Marrakech Hivernage Hotel 4 stars

Customer review rating 3.9/5 1,933 reviews

ALLSAFE approved hotel

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Novotel Marrakech Hivernage
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+ 23 Services

Hotel extras

  • Mini bar in each room

  • Pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
  • Other sports activitiesPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid
Quartier de l'hivernage
40020 marrakesh
morocco

Tel: +212524424540

Fax: (+212)524424541

Check-in from 14h00

Check out up to 12h00

  • ALSA CITY :  1 à 76

  • By plane

    CASABLANCA At 250km / 155.36 miles - Shuttle paying

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles - Shuttle paying

  • By train

    MARRAKECH GARE At 1.5km / 0.93 miles

GPS :31.622722, -8.002278

Our accommodation(s)

Superior Room with double Bed and Sofa City Side

Accessible room
  • Max. number of persons: 3
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed and 1 sofa bed, overlooking the swimming pool

Accessible room
  • Max. number of persons: 3
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with large bed, sofa bed and balcony

Accessible room
  • Max. number of persons: 3
  • Views: City View, Pool side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with twin beds and sofa bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

BAZZ'ART

Type of cuisine: International

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Lunch

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPTOIR NOMADE

Non contractual photo

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAZZ'ART LOUNGE BAR

Non contractual photo

While Marrakech starts vibring, BAZZ'ART LOUNGE BAR is the perfect place to share drinks and tapas. Come and discover our cocktail creations specially designed for you.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,933 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,892 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

I stayed at Novotel Marrakech two nights and I regret it.

Customer review rating 1.5/5

Safaa Families - 28/03/2021 Confirmed reviews ALL

I stayed at Novotel Marrakech two nights and I regret it. Before arriving to the hotel, I called three times to ask about the parking with no response, 2minutes later I showed at the reception and the girl was sitting in the room next to it, we could here the phone ringing from there... The check-in receptionist was very unfriendly, I can't remember she smiled at all. She didn't care to tell us about the hotel facilities (I still dont know where the pool is for example). The room was good, clean and with nice view on the Sofitel (room416). The toilet was a bit too small and uncomfortable. Breakfast was an unpleasant surprise. There was no buffet (which you'd expect for a 4 stars 100euros/night hotel). When I asked they told me they only surve buffet on weekends. The breakfast menu was bread, eggs, tea or coffee, orange juice, cheese/honey and croissants. I complained that we don't eat eggs ,croissants or orange juice. I asked for fruits so Narciss was nice to bring us some. Restaurant staff in general were very rude and unprofessional, please just review cameras of Saturday 27th 09 to 10am and you will see yourself how they were eating around, laughing and talking( expect Narciss really, don't know if i'm spelling correctly his name). There's a lot more to be said but I feel really sorry that a 4 stars hotel is not properly managed.

Hotel is OK but needs to be refurbished

Customer review rating 3.0/5

Anonymous Business - 16/03/2021 Confirmed reviews ALL

Hotel was OK... staff was pleasant... no problems. However, I chose to stay here because the IBIS hotels have become very run down and dirty. Unfortunately Novotel is on the same path. It was a little better than the IBISs but looks old, feels old, it is dark... doesn't fell clean and crisp. One example - the bathroom towels are gray... they are simply too old and need to be discarded. I did not have a bad stay at Novotel, but I come to Marrakech about once a month and I will be looking for a better hotel next time. I'm sorry to say that... I like the Accor brand and use your hotels a lot... but these in Marrakech need updating badly.

Good stay

Customer review rating 5.0/5

Ab Business - 15/03/2021 Confirmed reviews ALL

It was good generally

Well located

Customer review rating 4.5/5

Karim Friends - 08/03/2021 Confirmed reviews ALL

The hotel is well located in the beautiful hivernage neighborhood Rooms are very clean

Disappointing

Customer review rating 2.0/5

Service V. P. A. T. L. S. Business - 13/01/2021 Confirmed reviews ALL

The dinner menu reduced and The breakfast was poor I had to leave the hotel to find a place, I was called several times by the lady”manager “ that day fearing that I left without paying...... I am a gold accor member I was not offered neither the welcome drink nor the late check out option,, I was called nervously to come and pay one night stay..... disappointing!!!!

Dear ZAHRA N., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 5.0/5

Saleh Business - 24/12/2020 Confirmed reviews ALL

all Good

Dear SALEH A., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Ouassim H. Couples - 24/09/2020 Confirmed reviews ALL

An overall good experience. The pool isn't deep. 1.35 meter deep at best but the water quality is very good. The menu in the restaurant has too little items. The Access to the parking was not convinrent WE had to get out of the hotel then walk for 50 métiers before entering the parking via the véhicule entre ce witch is very dangerous

Dear OUASSIM H., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel - excellent staff

Customer review rating 4.5/5

Steve Couples - 20/03/2020 Confirmed reviews ALL

We stayed for one night on a tour or Morocco as independent travellers. Our whole experience was very welcoming from arrival at reception through to baggage, bar and restaurant.

Dear STEVEN E., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location bad service bad front desk staff.

TripAdvisor rating 3.0/5

cynelmore Family - 25/02/2020 TripAdvisor review

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

Very nice place

Customer review rating 5.0/5

O. Business - 19/02/2020 Confirmed reviews ALL

My trip was just amazing Thank you very much

Dear ABDALLAH O., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff great location

Customer review rating 5.0/5

Carlo C. Friends - 18/02/2020 Confirmed reviews ALL

From when we arrived we were treated with loyalty and with much respect staff were always there when you needed any issues weencountered were solved rapidly they made us feel like part of there family

Dear CARLO C., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Грязноватую постель перестелили - на постель с пятнами на наволочках?!!

Customer review rating 1.5/5

Viktor Solo - 05/02/2020 Confirmed reviews ALL

Never again, despite of pleasant staff and funny lobby bar design. Because got dusty bed lining with many dark hairs inside is bad - but got spotted bed after demand to replace bed lining is beyond what expected to be Novotel experience. Also it is the smoking hotel.

Dear VIKTOR Z., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Marrakech Marathon Trip

TripAdvisor rating 4.0/5

pierskeenleyside 31/01/2020 TripAdvisor review

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Excellent

TripAdvisor rating 5.0/5

carolab95 26/01/2020 TripAdvisor review

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

excellent

Customer review rating 5.0/5

Carola Families - 25/01/2020 Confirmed reviews ALL

Everything was perfect from check-in to check-out... my only suggestion would be to have bigger cups/mugs In the room and black tea...

Dear CAROLINA B., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best location , and amazing staff

Customer review rating 4.0/5

Hamad A. Solo - 24/01/2020 Confirmed reviews ALL

This was my third visit to Marrakech; I stayed in different hotels and riad, but frankly this hotel is the best among them so far. The hotel staff are soooo friendly. Price is perfect, location is outstanding; everything is a walking distance; restaurants, coffee shops, attractions all within a walking distance. Rooms are spacious, and clean.

Dear HAMAD A., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel ok

Customer review rating 3.0/5

Line D. Couples - 14/01/2020 Confirmed reviews ALL

Good place to stay in Marrakech, room was clean and everyday well done! breakfast is great but the marocan tea not well prepared. The hotel employees are nice and efficient. However we are a bit disappointed by the restaurant staff, being a large group for nothing because the quality of the service was not really good. The music every night is great for the ambiance. Too bad the sun is not present on the terrasses and the swimmingpool in winter. The pool was broken we couldn't use it. In my opinion, the quality in general is ok but no sufficient for a Novotel.

Dear LINE D., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very bad experience

TripAdvisor rating 1.0/5

rs1947 Family - 07/01/2020 TripAdvisor review

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Average service for a 4 star hotel and for a Novotel hotel

TripAdvisor rating 3.0/5

Scenic00445345081 Couples - 14/05/2019 TripAdvisor review

Here on short few points regarding our stay at Novotel Marrakech: - we booked a superior double bed room with pool side view - we got to the hotel and at checkin we asked about the availability of a room upgrade (as per Gold Membership policy). The man in charge at the reception was barely speaking English and he changed our room to one that was the same but on the other side, with street view and very very noisy - we changed our room next day, and we got one with the pool side view, but the air conditioning was not working properly and the window opened suddenly and won't close anymore. After 2 tries the technical team of the hotel managed to find a workaround to fix the window - Breakfast was open from 7 o'clock, anyway at 8 o'clock you can't find too many meals, only if you asked for. There was no one who checked if any meal was empty to refill this. - Same breakfast meals every day, nothing changed during our stay and average variety of the meals - last day we tried to order room service but it was closed for 2 hours because they were serving only a buffet. - the hotel need for sure some renovations I overall rated this stay with average as I had the worst service ever in a Novotel Hotel and I stayed in some Novotel Hotels until now around the world.

Good location and value for money

TripAdvisor rating 4.0/5

anzeliton Couples - 30/11/2018 TripAdvisor review

The hotel is conveiently located in a quiet area with many upscale hotels, restaurants and clubs in the vicinity. The rooms are clean and well maintained and equipped with a balcony. The selection of food for breakfast is very limited and it is not kept warm. We did not enjoy this breakfast.

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