Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.0/5 925 reviews

Novotel Marrakech Hivernage - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Mini bar in each room

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  925 reviews

TripAdvisor Rating  3.5/5  2,042 reviews

A mix bag!

TripAdvisor rating 3.0/5

Vratz J TripAdvisor review

This hotel has so much potential but unfortunately the staff is letting it down. we arrived here in the night with our little son after booking and paying in advance but they did not find our booking. The reception lady (name starting with A) is very impolite and made us pay again for the whole thing. However, we later sorted out with the agency we used to book for this hotel and they sent all the confirmation codes etc. The room was nice, clean and spacious but there is no air conditioning. We couldn't sleep a single night due to the heat. The beds are comfortable but the pillows are rock hard. For early risers there are not many breakfast options available but if you would like to go after 9, there is better service. However, most hot food is being used repeatedly as left overs. The birds constantly feed on the food items which are uncovered. I mostly found the whole place always clean but the paintings in the reception freak me out. they should reconsider their decor. The hotel is very conveniently located form the main bazaar and many restaurants nearby. We ordered room service almost every night and it was always timely and tasty. The pool is nice and clean but its never warm enough for anyone to be able to take a dip at any time of the day. I believe there are some better options available in the area for the same price.

Avoid …

TripAdvisor rating 2.0/5

vadopiano Business - TripAdvisor review

Well I chose this hotel for the image that the Accor group has in my imagination … here it remained imagination and did not become reality. To compensate a mistake at the check in I was upgraded to a de luxe room but all the rest was non even close to the Novotel and Accor standard. Cleanliness was poor, the toilette very old and the bathroom drain did not work properly. Breakfast was very much below the average. Imagine that the first day we had lunch and although the restaurant was open while they served our plates a second person was cleaning the ground with very smelly detergent. The sink in my room was clogged. The only good point was the shower. Really negative and not clean. For the same price you can find very nice Riad clean and closer to the Medina. The two points in the ranking just to make sure we give a chance to the people working in this hotel …

Great location but poor quality

Customer review rating 2.5/5

Charles Couples - Confirmed reviews ALL

Great location & customer service was fairly okay. Room conditions were okay, but could be better. The air condition was blowing out hot air. The. Breakfast spread was mediocre, scrambled eggs were runny with no options of making preferred eggs. Birds were in the breakfast room and were eating out of the bread spread out. Bath towels were not great. They looked old, worn out and tattered. In other words, I would not book again.

A very happy and comfortable stay at the Novotel Hivernage, Marrakech

TripAdvisor rating 5.0/5

Nina C TripAdvisor review

We thoroughly enjoyed our stay at The Novotel Hivernage for 4 nights. It is located about a one kilometre walk from the Medina wall, has a money changer within 100 metres of the front door, and there is a Carrefour supermarket about 8-10 minutes walk away. There were taxis easily available from the front door and prices were sensibly negotiable depending on where one wanted to go We loved the decor and the artwork on the walls of the ground floor. The bedroom on the 4th floor overlooking the pool was clean and airy, the pillows and bed linen very comfortable. It was thoroughly cleaned every day, fresh water bottles were in the fridge and the air-conditioning good. We ate breakfast in the hotel restaurant every morning; there was a wide choice of options; the staff were pleasant and responsive when asked. We ate two evening meals there and although the menu was limited, the meals were hot, delicious and served by friendly staff. Above all, we wanted to mention two staff by name: Aicha on the reception desk and Hicham in the bar which served the pool area. Aicha was warm and friendly, her English was good and she was able to help with all our enquiries including booking a taxi for the airport on departure. Hicham's service ethic couldn't be faulted. He was always smartly dressed, always ready with a smile and to make sure we were comfortable and had what we needed. He is a French speaker but as one of us is a French speaker also, we had no trouble in communicating . It was a pleasure to be able to have a drink and a rest in that bar area, particularly in the evenings after Hicham came on duty. We would be happy to recommend the hotel to anyone. The only slightly negative comment is that it is probably time that some, if not all, of the pool furniture be updated. Compared with the rest of the hotel, the sun lounges looked "tired". The staff around the pool, however, made regular circuits and put up/put down umbrellas as needed and kept the tables and sun lounges tidy after guests had departed. They need to keep an eye on keeping the ashtrays not just empty but clean . We overlooked some lower roofing green tiles which are attractive but which are starting to break down and need repair or replacement.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good Hotel, lazy staff

Customer review rating 3.0/5

Ben Solo - Confirmed reviews ALL

It's a decent hotel with a nice pool. However the staff is the laziest I've ever encountered in the hotel. Especially the staff of the breakfast room.

Dear BENJAMIN C., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 364 reviews 8.9/10 Location
  • 568 reviews 5.4/10 Room
  • 714 reviews 7.9/10 Service
  • 8 reviews 2.6/10 WiFi
  • 252 reviews 6.7/10 Breakfast
  • 227 reviews 6.1/10 Cleanliness
  • 157 reviews 5/10 Vibe
  • 121 reviews 4.5/10 Amenities

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