Novotel Marrakech Hivernage Hotel 4 stars

The hotel is conveiently located in a quiet area with many upscale hotels, restaurants and clubs in the vicinity. The rooms are clean and well maintained and equipped with a balcony. The selection of food for breakfast is very limited and it is not kept warm. We did not enjoy this breakfast.

From the moment we arrived at the hotel from the airport with our rental car, it was one of our most and best memories of Morocco. The staff was excellent, the food good and the service very professional. We had both dinner and snakes in the dinning room as well as breakfast. The view from the lounge area just off the hotel lobby, was one overlooking the city from from high point with an excellent view of the sun setting. We were able to use the hotel as a base and visit surrounding cites as well as the Marrakech Madina which should not be missed. .

We were only a couple of days in this hotel. Its location is superbe, and the staff was accommodating, polite and very helpful indeed. We arrived early, and they were kind enough to help us store our luggage safely and find some interesting things to do while waiting for our room. Great stay!

Good hotel.. But the breakfast should include more varieties. Also why there should be a Chargeable omelette and few smaller things, when eggs are free. All other Novotel serves the same and they are non-chargeable. Service in breakfast area needs improvement. Overall , I may not repeat this hotel. Waiting lobby small and bar is inappropriately stocked.

Furniture is broken, the bathroom door can not close. Curtains are half hanging from the ceiling, swimming pool is dirty, pool furniture is damaged. Novotel totally unworthy. Do not understand that Novotel accepts this. Probably just for a franchise fee. Novotel's reputation is seriously damaged by this hotel.

Very nice and comfy room Good price for what we get. Proper for short stays. Close to downtown and nearby lounges / bars. Professional staff and excellent service. Prices at Bazz'Art are a little too high.

Brusque desk staff, no flexibility whatsoever on holding to the 2 pm check-in time, unclean public washrooms with no tissue or towels, sign on entrance to carpark said "service entrance only" leading to confusion, etc. It was an OK hotel, but not up to the high Novotel standard.

The hotel had a good location and the public area was nice as well, but the rooms needed refurbishment - the smell was not good at all. The shower and the bathtub needed to be drained and even though we asked for it to be fixed, nothing was done. The staff was not very helpful and friendly at all.

I can easily quote that this was the worst Novotel - in terms of cleanliness, customer service, staff response and overall the state of the hotel. I was blatantly given an uncleaned room and had to plead the staff for hours to get a room change, even after they acknowledging that the room I was given was not clean. Have pictures of rooms as proof.

Very good location, within walking distance to main attractions. It's worth to stay. The breakfast was excellent, the hotel staff are nice.we enjoyed our stay and we will definitely come back again in the near future.

the worst breakfast and breakfast service in any Accor Group Hotelever, I had 3 of them and it was absolutely the same, the floors are dark and look dirty so the carpet in the room, the pool is good only for the children, adults hardly get into in, no swimimg possibility, the elevators are dark and old. WiFi was OK so the efforts of reception staff to help

Very lousy unprofessional reception and concierge service. Did not adequately attend to our requests or needs. They did not have a map of the area , could not advise on sites to visit , did not call a number we requested, the room was not ready at 3:30 PM ...

Accor hotels are on my "Best of" List. This being said, Novotel Marrakech location is excellent for access to the new shopping mall as well as the Old City Medina. Overall I would personally rate this facility as a 4 because it is obviously an older property. The toilet did not work properly all of the time requiring subsequent flushes while waiting for water to fill the reserve.. The dining facility was extremely limited because it was a buffet type of service. We did not see any "Real" restaurant. On our way out of the facility we stopped for breakfast and I decided to purchase many of the Tee Shirts that they had for sale. After choosing approximately eight shirts am argument began between two of the employees. My son guessed that they were arguing about how to divide the commission. They took too long and our car arrived for our trip to the airport so we left without my shirts. This sale would have been approximately $280.00 USD. Otherwise it was a good stay

Amazing Location in the Historical, Ochre, Beautiful Moroccan City, Marrakech, in few minutes you're in the city center or Al Koutoubia Minaret and Jamaa L'Fna (by feet). The staff is professional and Human, they answer your questions and give you want you want before asking! The management is listening and helpful. The food is amazing, especially the cocktels. It's not like the other Novotels (an X-Men Novotel, Mutant): Spacious room with Balcony, Microwave, Nespresso and a Bath beside the shower and an underground parking. I really loved staying in with my family.

Only stayed one night in the Novotel Hotel. Novotel Suites are in a separate building. Staff were all very pleasant and welcoming. Room was a reasonable size. Hotel is situated between airport and medina. Had dinner in the restaurant/bar and it was enjoyable. Don't think we would stay there for a week but ideal for a short stay.