Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 3.9/5 859 reviews

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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Beautiful outdoor swimming pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  859 reviews

TripAdvisor Rating  3.5/5  2,088 reviews

Hot, burning hot

Customer review rating 2.0/5

Sal Business - Confirmed reviews ALL

Couldn’t sleep here at all. They turned the cold AC off despite it being 26 degrees Celsius outside. Very uncomfortable to stay there.

Good hotel but much improvement needed!

TripAdvisor rating 3.0/5

Pauly1975 TripAdvisor review

I have stayed here once before, about fifteen years ago and I chose this hotel based on that experience, which was excellent. I would stay here again, however this hotel simply isn't as good as it used to be. Firstly, it was really hot when we arrived and when we went to the room, we found that the air conditioning wasn't working. We went down to reception to ask about this and were told that it had been turned off throughout the hotel. This resulted in us having to sleep with the balcony door and window open all night and as we were facing onto the street outside, there was the constant noise of music, shouting and loud vehicles. The temperature may well be cool for the locals in November but it was hot for us. It was even far too hot for my wife and she's from Bangkok! The room itself was very comfortable and all the staff were friendly in this hotel, speaking a variety of Languages including English, French and Arabic. When I stayed here before we had pay per view movies and loads of other English language options on the TV, however these days there is just a generic selection of Arabic and French TV, with just CNN in English. Not that I really want to watch TV whilst visiting Marrakesh, however it would have been nice to have the option of a movie or some TV when we once had an early night. The pool area is great, however due to it's position appears to be constantly in the shade and so the pool is freezing cold. I don't know what it's like in summer but in November it's certainly too cold for someone to get in and for it to be remotely pleasant. The staff, as I say, are amazing - welcoming and friendly, with the breakfast staff being especially so! The breakfast was great and is buffet style with lots of options for all tastes, however as is to be expected it has a heavy Moroccan/French theme. So yes, I would stay at this hotel again due to it's location, which is easy walking distance to the Medina and Jardin Majorelle for example, however much improvement is needed. For a major hotel group who have a hotel in a hot country, I would expect air conditioning to be 'on demand' and don't expect to be told for my £120 per night that it's simply not available during hot weather, presumably to save money.

Worst Hotel I ever Stayed

TripAdvisor rating 1.0/5

ahkheng Business - TripAdvisor review

Reception service is terrible, slow, don’t understand English, errors in my invoice still not sorted by 2 duty mangers and key card don’t work after 2 days. Bed is bad condition, room noisy, and gym is non existent.

A huge disappointment

Customer review rating 1.5/5

Elsie M. Couples - Confirmed reviews ALL

Hotel located in nice area but no aircon in our bedroom which is switched off for the winter!! Marrakech's winter was 35 degrees with sun facing our room all day long! It was like sleeping in a furnace at night even with the door and window opened and putting up with noisy traffic! Breakfast too was not great!! Only consolation was a few friendly staffs. Don't think I'll be back there again.

Mr M S.

Customer review rating 5.0/5

M S. Business - Confirmed reviews ALL

Absolutely amazing service food & beverage service, reception professional staff members, the house keeper excellent service of room cleaning in general all excellent and I have not to comment on . Top class

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Other web-users rate our hotel

  • 408 reviews 8.5/10 Location
  • 610 reviews 5.1/10 Room
  • 832 reviews 7.5/10 Service
  • 15 reviews 7.1/10 WiFi
  • 319 reviews 4.6/10 Comfort
  • 283 reviews 7.3/10 Breakfast
  • 241 reviews 5.3/10 Cleanliness
  • 184 reviews 4.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.