Novotel Marrakech Hivernage Hotel 4 stars

Customer review rating 3.9/5 1,884 reviews
Novotel Marrakech Hivernage
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Room 1

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Hotel extras

  • Mini bar in each room

  • Pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid
Quartier de l'hivernage
40020
marrakesh
morocco

Tel: +212524424540

Fax: (+212)524424541

Contact email

Check-in from 14h00

Check out up to 12h00

  • ALSA CITY :  1 à 76

  • By plane

    CASABLANCA At 250km / 155.36 miles - Shuttle paying

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles - Shuttle paying

  • By train

    MARRAKECH GARE At 1.5km / 0.93 miles

GPS :31.622722, -8.002278

Our accommodations

Accessible room

Superior Room with double Bed and Sofa City Side

  • Max. number of persons: 3
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Accessible room

Superior Room with 1 double bed and 1 sofa bed, overlooking the swimming pool

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Deluxe Room with large bed, sofa bed and balcony

  • Max. number of persons: 3
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Room with twin beds and sofa bed

  • Max. number of persons: 3
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

BAZZ'ART

Type of cuisine: International

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Lunch

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPTOIR NOMADE

Non contractual photo

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAZZ'ART LOUNGE BAR

Non contractual photo

While Marrakech starts vibring, BAZZ'ART LOUNGE BAR is the perfect place to share drinks and tapas. Come and discover our cocktail creations specially designed for you.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,884 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,887 reviews

Nice hotel - excellent staff

Customer review rating 3.9/5

Steve Couples - 20/03/2020 Confirmed reviews ALL

We stayed for one night on a tour or Morocco as independent travellers. Our whole experience was very welcoming from arrival at reception through to baggage, bar and restaurant.

good location bad service bad front desk staff.

TripAdvisor rating 4.0/5

cynelmore Family - 25/02/2020 TripAdvisor review

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

Very nice place

Customer review rating 3.9/5

O. Business - 19/02/2020 Confirmed reviews ALL

My trip was just amazing Thank you very much

Dear ABDALLAH O., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff great location

Customer review rating 3.9/5

Carlo C. Friends - 18/02/2020 Confirmed reviews ALL

From when we arrived we were treated with loyalty and with much respect staff were always there when you needed any issues weencountered were solved rapidly they made us feel like part of there family

Dear CARLO C., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Грязноватую постель перестелили - на постель с пятнами на наволочках?!!

Customer review rating 3.9/5

Viktor Solo - 05/02/2020 Confirmed reviews ALL

Never again, despite of pleasant staff and funny lobby bar design. Because got dusty bed lining with many dark hairs inside is bad - but got spotted bed after demand to replace bed lining is beyond what expected to be Novotel experience. Also it is the smoking hotel.

Dear VIKTOR Z., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Marrakech Marathon Trip

TripAdvisor rating 4.0/5

pierskeenleyside 31/01/2020 TripAdvisor review

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Excellent

TripAdvisor rating 4.0/5

carolab95 26/01/2020 TripAdvisor review

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

excellent

Customer review rating 3.9/5

Carola Families - 25/01/2020 Confirmed reviews ALL

Everything was perfect from check-in to check-out... my only suggestion would be to have bigger cups/mugs In the room and black tea...

Dear CAROLINA B., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best location , and amazing staff

Customer review rating 3.9/5

Hamad A. Solo - 24/01/2020 Confirmed reviews ALL

This was my third visit to Marrakech; I stayed in different hotels and riad, but frankly this hotel is the best among them so far. The hotel staff are soooo friendly. Price is perfect, location is outstanding; everything is a walking distance; restaurants, coffee shops, attractions all within a walking distance. Rooms are spacious, and clean.

Dear HAMAD A., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel ok

Customer review rating 3.9/5

Line D. Couples - 14/01/2020 Confirmed reviews ALL

Good place to stay in Marrakech, room was clean and everyday well done! breakfast is great but the marocan tea not well prepared. The hotel employees are nice and efficient. However we are a bit disappointed by the restaurant staff, being a large group for nothing because the quality of the service was not really good. The music every night is great for the ambiance. Too bad the sun is not present on the terrasses and the swimmingpool in winter. The pool was broken we couldn't use it. In my opinion, the quality in general is ok but no sufficient for a Novotel.

Dear LINE D., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very bad experience

TripAdvisor rating 4.0/5

rs1947 Family - 07/01/2020 TripAdvisor review

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Good location, good breakfast.

Customer review rating 3.9/5

Rene Friends - 06/01/2020 Confirmed reviews ALL

Very good location, but the rooms needs now renewing. Staff is fine and helpful.

Poor experience

Customer review rating 3.9/5

Rajesh Families - 30/12/2019 Confirmed reviews ALL

very bad experience /poor customer service-room was having shabby look with dust in rooms-electric switch wires near bed without cover dangerous to touch ,electric kettle broken (requested personally reception to replace it 4 times ,no action taken !) aircon only worked on heating mode -before check out asked for bill to be ready but reception guy did not utter any word and took no effort to prepare invoice after 30 min again i have to request for final bill and waited for 10 minutes before request accepted ! overall this was worst experience in Accor hotels

Dear RAJESH S., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs

Customer review rating 3.9/5

Scooby Couples - 30/12/2019 Confirmed reviews ALL

Our room was not cleaned we had to ask !! Toilets were not cleaned, we were not given water, and with 2 people booked in we were given a bottle of water on our last night. Pool was out of service and the towels were filthy most times Phone in the room didn’t work, when we asked a member of staff he told us we had to go to the front desk to report it ourselves even though he was the porter. Completely disappointing for a 4* hotel, I will rate it as a 3* hotel

Dear GRACE L., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very pleasant stay, good value

Customer review rating 3.9/5

Jean-yves C. Families - 30/12/2019 Confirmed reviews ALL

Nice hotel, very friendly and efficient staff, delicious breakfast

Dear JEAN-YVES C., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Felt Inadequate as an Accor Client

Customer review rating 3.9/5

Fadhir Families - 21/12/2019 Confirmed reviews ALL

Unfriendly hospitality, housekeeping officers not forthcoming. Trapped in the lift for a short while due to a blackout, intermittent. Require complimentary water for each day No swimming pool, guests have to go over to neighbouring Sofitel Shower chamber pipe was clogged (takes time to flow down) but rectified after calling housekeeping Accor clients do not feel special under programme in Novotel Hotel room is satisfactory with all promised items. Hot water is working fine.

Dear MOHAMAD FADHIR BIN H., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Good Value

Customer review rating 3.9/5

Abdul Q. Friends - 10/12/2019 Confirmed reviews ALL

Our stay was perfect. Aicha at the front desk was very professional and a wonderful person. She helped us with all our requests without any hesitation. I will definitely be returning one day.

Dear ABDUL Q., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sunny days in Marrakech

Customer review rating 3.9/5

Olaf K. Solo - 09/12/2019 Confirmed reviews ALL

I stayed in the hotel for some days of vacation. The location of that hotel is good, a 20 minutes walk to the Jamaal El-Fna square, a stop for that hop-on hop-off bus is just in front of the house, and Hivernage is a good quarter. My room was spacious with a look to the pool and had everything I needed. The service in the house was good and helpful. The breakfast offered a lot of fresh prepared food and had a wide selection.

Dear OLAF K., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 3.9/5

D L. Couples - 09/12/2019 Confirmed reviews ALL

Very much enjoyed our stay, didn’t realise the pool would be empty so advance notice would be good on the hotel website. Great breakfast and lovely staff

Dear DAVE L., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

pool drained, plumbing issues, etc.

Customer review rating 3.9/5

C R. B. Business - 26/11/2019 Confirmed reviews ALL

I paid extra for a pool view room to open my drapes and see an ugly cement shell with green algae puddles. The pool had been drained. I also was looking forward for using the pool as I am an avid swimmer. Your website promotes the pool as one of its attractions. During the 5 days total at the hotel NO work was being done to fix it. The bathtub drain fixture was inoperable. Likewise there was only lukewarm water at very low pressure in the tub (while for some reason there was hotter water in the shower stall.) I have stayed at this hotel 6 times in the last 7 or 8 years. I hate to see it decline. It seems all the money is not going to rooms maintaining but to the new bistro and bar that throbs with over-amplified techno-music and is covered wall-to-wall with pop art in dubious (Sadly the 'art' defaces the lobby as well) Note: food is pedestrian at best. Morocco has a vibrant, rich culture but sadly no respect is given to it by Novotel. They are desperately trying to present a hip, millennial vibe but as one who comes to Morocco to see Morocco I certainly did not witness anything Moroccan in the property. The decor is loud, soulless and disrespects a beautiful land and people by lack of a recognizing Moroccan culture and heritage On the positive side, I really like the staff and manager and consider them friends, and hesitated to critique the hotel. But as a traveler who depends on other travelers for information I felt that it was more important to provide an honest, candid critique of property.

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