Novotel Marrakech Hivernage Hotel 4 stars

Unfriendly hospitality, housekeeping officers not forthcoming. Trapped in the lift for a short while due to a blackout, intermittent. Require complimentary water for each day No swimming pool, guests have to go over to neighbouring Sofitel Shower chamber pipe was clogged (takes time to flow down) but rectified after calling housekeeping Accor clients do not feel special under programme in Novotel Hotel room is satisfactory with all promised items. Hot water is working fine.

Our stay was perfect. Aicha at the front desk was very professional and a wonderful person. She helped us with all our requests without any hesitation. I will definitely be returning one day.

I stayed in the hotel for some days of vacation. The location of that hotel is good, a 20 minutes walk to the Jamaal El-Fna square, a stop for that hop-on hop-off bus is just in front of the house, and Hivernage is a good quarter. My room was spacious with a look to the pool and had everything I needed. The service in the house was good and helpful. The breakfast offered a lot of fresh prepared food and had a wide selection.

Very much enjoyed our stay, didn’t realise the pool would be empty so advance notice would be good on the hotel website. Great breakfast and lovely staff

I paid extra for a pool view room to open my drapes and see an ugly cement shell with green algae puddles. The pool had been drained. I also was looking forward for using the pool as I am an avid swimmer. Your website promotes the pool as one of its attractions. During the 5 days total at the hotel NO work was being done to fix it. The bathtub drain fixture was inoperable. Likewise there was only lukewarm water at very low pressure in the tub (while for some reason there was hotter water in the shower stall.) I have stayed at this hotel 6 times in the last 7 or 8 years. I hate to see it decline. It seems all the money is not going to rooms maintaining but to the new bistro and bar that throbs with over-amplified techno-music and is covered wall-to-wall with pop art in dubious (Sadly the 'art' defaces the lobby as well) Note: food is pedestrian at best. Morocco has a vibrant, rich culture but sadly no respect is given to it by Novotel. They are desperately trying to present a hip, millennial vibe but as one who comes to Morocco to see Morocco I certainly did not witness anything Moroccan in the property. The decor is loud, soulless and disrespects a beautiful land and people by lack of a recognizing Moroccan culture and heritage On the positive side, I really like the staff and manager and consider them friends, and hesitated to critique the hotel. But as a traveler who depends on other travelers for information I felt that it was more important to provide an honest, candid critique of property.

I have the habit to stay in this hotel because of it’s location, but I always had issues with the rooms: no water in the fridge, no cleaning, broken shower, dirty floor, dirty bath room... towels are old and dark white. Same towel is divided between toilet and shower... ufff

first , the person @ the reception was rude, and luck seriously of customer experience , the way he was talking to us was very disapointing with no symapthie and he looks very out of control of the tasks asssigned to him. ( his surname is Mehdi ) second, the swiming pool was not functionnal neither the terasse , so bad surprise and was not mentionned during the booking ( even they suggested to go to Sofitel but this is embarassing and not in our plan ) the room was not bad, but you can do better vs other Novotel in other countries I visited the breakfast was good

Easy check in, lovely staff - the manager was excellent Nice breakfast, maybe the coffees could be improved(not great). Gym poor Room was clean and quiet.

Service was terrible and NOT to the level of a Novotel ! I did the prior Online chek-in informing of our early arrival timing 10h30am, they finally gave us the rooms passed 3pm ! Unacceptable ! Everything looks old, damage, dirty and in bad condition; whether you are at the Pool, the restaurant or the rooms ! House Keeping worse, they kept forgetting to bring the water bottle (we are lucky when they dont) and if by mistake you left it in the room they would still it to force you to buy it at the restaurant ! Scandalous ! They never cleaned the rooms before 3pm ! The Night shift reception, unfriendly, rude and incompetent ! Honestly beside the great location this property should either go through a major renovation ENTIRELY or been taken out of the ACCOR Chain; with which I will have a strong debriefing.

It was a great pleasure to stay, we very much enjoyed the service and reception throughout our stay at the hotel.

we decided to reserve in Novotel first of because we knew the chain and we know what we will find.(w e had stay in others Novotel in Europe and Egypt) so more or less we had an idea .But this was completely disappointed. We stayed in room 116 , just coming out of the elevator we felt the smell of humidity, tabac and uncleaned air. Then the carpet full of stains , looks like it mus have to be change. The room normal still the same carpet and smell and it was not the clean it should be......By the way our friends stayed in room 506 it was a bit better but the clening the same... In any HOTEL YOU LOOK FOR: CLEANING, GOOD REST (MATRESS) AND NO SMELL .

Nice and quiet place to stay with the family. Clean, organized and available personnel all teh time. Very well located to get to the top view sights in Marrakech. Must comeback and enjoy the opportunity to stay at Novotel because was a good surprise!

Reception were very welcoming and efficient, as were all the staff. The room was clean, a good size with a large bathroom. Excellent view from the balcony to the pool and gardens. Aircon and refrigerator were both in need of service. Restaurant tapas was very good as was the local wine.

Nice hotel, room is spacious. Nice pool. Good breakfast. I have stayed in this hotel several times and will definitely go back.

After several bad experiences, eventually someone took responsibility and started some customer service