Novotel Marrakech Hivernage Hotel 4 stars

TripAdvisor rating 4.0/5 1,888 reviews

Novotel Marrakech Hivernage
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Hotel extras

  • Mini bar in each room

  • Pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
  • Other sports activitiesPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid
Quartier de l'hivernage
40020
marrakesh
morocco

Tel: +212524424540

Fax: (+212)524424541

Check-in from 14h00

Check out up to 12h00

  • ALSA CITY :  1 à 76

  • By plane

    CASABLANCA At 250km / 155.36 miles - Shuttle paying

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles - Shuttle paying

  • By train

    MARRAKECH GARE At 1.5km / 0.93 miles

GPS :31.622722, -8.002278

Our accommodations

Superior Room with double Bed and Sofa City Side

Accessible room
  • Max. number of persons: 3
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed and 1 sofa bed, overlooking the swimming pool

Accessible room
  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with large bed, sofa bed and balcony

Accessible room
  • Max. number of persons: 3
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with twin beds and sofa bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

BAZZ'ART

Type of cuisine: International

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Lunch

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPTOIR NOMADE

Non contractual photo

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAZZ'ART LOUNGE BAR

Non contractual photo

While Marrakech starts vibring, BAZZ'ART LOUNGE BAR is the perfect place to share drinks and tapas. Come and discover our cocktail creations specially designed for you.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

1,888 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good location bad service bad front desk staff.

TripAdvisor rating 4.0/5

cynelmore Family - 25/02/2020 TripAdvisor review

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

Marrakech Marathon Trip

TripAdvisor rating 4.0/5

pierskeenleyside 31/01/2020 TripAdvisor review

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Excellent

TripAdvisor rating 4.0/5

carolab95 26/01/2020 TripAdvisor review

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

very bad experience

TripAdvisor rating 4.0/5

rs1947 Family - 07/01/2020 TripAdvisor review

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Average service for a 4 star hotel and for a Novotel hotel

TripAdvisor rating 4.0/5

Scenic00445345081 Couples - 14/05/2019 TripAdvisor review

Here on short few points regarding our stay at Novotel Marrakech: - we booked a superior double bed room with pool side view - we got to the hotel and at checkin we asked about the availability of a room upgrade (as per Gold Membership policy). The man in charge at the reception was barely speaking English and he changed our room to one that was the same but on the other side, with street view and very very noisy - we changed our room next day, and we got one with the pool side view, but the air conditioning was not working properly and the window opened suddenly and won't close anymore. After 2 tries the technical team of the hotel managed to find a workaround to fix the window - Breakfast was open from 7 o'clock, anyway at 8 o'clock you can't find too many meals, only if you asked for. There was no one who checked if any meal was empty to refill this. - Same breakfast meals every day, nothing changed during our stay and average variety of the meals - last day we tried to order room service but it was closed for 2 hours because they were serving only a buffet. - the hotel need for sure some renovations I overall rated this stay with average as I had the worst service ever in a Novotel Hotel and I stayed in some Novotel Hotels until now around the world.

Good location and value for money

TripAdvisor rating 4.0/5

anzeliton Couples - 30/11/2018 TripAdvisor review

The hotel is conveiently located in a quiet area with many upscale hotels, restaurants and clubs in the vicinity. The rooms are clean and well maintained and equipped with a balcony. The selection of food for breakfast is very limited and it is not kept warm. We did not enjoy this breakfast.

Excellent 3 night stay in Marrakech

TripAdvisor rating 4.0/5

carl v Friends getaway - 20/11/2018 TripAdvisor review

From the moment we arrived at the hotel from the airport with our rental car, it was one of our most and best memories of Morocco. The staff was excellent, the food good and the service very professional. We had both dinner and snakes in the dinning room as well as breakfast. The view from the lounge area just off the hotel lobby, was one overlooking the city from from high point with an excellent view of the sun setting. We were able to use the hotel as a base and visit surrounding cites as well as the Marrakech Madina which should not be missed. .

Top Class!

TripAdvisor rating 4.0/5

Karmazar Family - 12/11/2018 TripAdvisor review

We were only a couple of days in this hotel. Its location is superbe, and the staff was accommodating, polite and very helpful indeed. We arrived early, and they were kind enough to help us store our luggage safely and find some interesting things to do while waiting for our room. Great stay!

Just ok...

TripAdvisor rating 4.0/5

cpgaur Family - 21/06/2018 TripAdvisor review

Good hotel.. But the breakfast should include more varieties. Also why there should be a Chargeable omelette and few smaller things, when eggs are free. All other Novotel serves the same and they are non-chargeable. Service in breakfast area needs improvement. Overall , I may not repeat this hotel. Waiting lobby small and bar is inappropriately stocked.

The hotel is a disaster.

TripAdvisor rating 4.0/5

FrankTiel Business - 29/04/2018 TripAdvisor review

Furniture is broken, the bathroom door can not close. Curtains are half hanging from the ceiling, swimming pool is dirty, pool furniture is damaged. Novotel totally unworthy. Do not understand that Novotel accepts this. Probably just for a franchise fee. Novotel's reputation is seriously damaged by this hotel.

Very enjoyable

TripAdvisor rating 4.0/5

Haitham N Friends getaway - 23/12/2017 TripAdvisor review

Very nice and comfy room Good price for what we get. Proper for short stays. Close to downtown and nearby lounges / bars. Professional staff and excellent service. Prices at Bazz'Art are a little too high.

Not Novotel Standard

TripAdvisor rating 4.0/5

Anthony D Couples - 13/10/2017 TripAdvisor review

Brusque desk staff, no flexibility whatsoever on holding to the 2 pm check-in time, unclean public washrooms with no tissue or towels, sign on entrance to carpark said "service entrance only" leading to confusion, etc. It was an OK hotel, but not up to the high Novotel standard.

Dear Mr ANTHONY, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, good price, but the rooms could have been better

TripAdvisor rating 4.0/5

Fernanda K Friends getaway - 18/09/2017 TripAdvisor review

The hotel had a good location and the public area was nice as well, but the rooms needed refurbishment - the smell was not good at all. The shower and the bathtub needed to be drained and even though we asked for it to be fixed, nothing was done. The staff was not very helpful and friendly at all.

The Worst Novotel I have ever stayed in !

TripAdvisor rating 4.0/5

preyavart g Friends getaway - 13/09/2017 TripAdvisor review

I can easily quote that this was the worst Novotel - in terms of cleanliness, customer service, staff response and overall the state of the hotel. I was blatantly given an uncleaned room and had to plead the staff for hours to get a room change, even after they acknowledging that the room I was given was not clean. Have pictures of rooms as proof.

Recommend

TripAdvisor rating 4.0/5

712mandyc Family - 12/06/2017 TripAdvisor review

Very good location, within walking distance to main attractions. It's worth to stay. The breakfast was excellent, the hotel staff are nice.we enjoyed our stay and we will definitely come back again in the near future.

refurbischment needed and much better breakfast

TripAdvisor rating 4.0/5

Borealis01 Business - 27/05/2017 TripAdvisor review

the worst breakfast and breakfast service in any Accor Group Hotelever, I had 3 of them and it was absolutely the same, the floors are dark and look dirty so the carpet in the room, the pool is good only for the children, adults hardly get into in, no swimimg possibility, the elevators are dark and old. WiFi was OK so the efforts of reception staff to help

No concierge service

TripAdvisor rating 4.0/5

rogersC6929GH Couples - 12/05/2017 TripAdvisor review

Very lousy unprofessional reception and concierge service. Did not adequately attend to our requests or needs. They did not have a map of the area , could not advise on sites to visit , did not call a number we requested, the room was not ready at 3:30 PM ...

Mid Range Good Hotel

TripAdvisor rating 4.0/5

Robert C Family - 23/04/2017 TripAdvisor review

Accor hotels are on my "Best of" List. This being said, Novotel Marrakech location is excellent for access to the new shopping mall as well as the Old City Medina. Overall I would personally rate this facility as a 4 because it is obviously an older property. The toilet did not work properly all of the time requiring subsequent flushes while waiting for water to fill the reserve.. The dining facility was extremely limited because it was a buffet type of service. We did not see any "Real" restaurant. On our way out of the facility we stopped for breakfast and I decided to purchase many of the Tee Shirts that they had for sale. After choosing approximately eight shirts am argument began between two of the employees. My son guessed that they were arguing about how to divide the commission. They took too long and our car arrived for our trip to the airport so we left without my shirts. This sale would have been approximately $280.00 USD. Otherwise it was a good stay

Amazing Stay in Novotel Hivernage, Marrakech, Morocco

TripAdvisor rating 4.0/5

YassirNjh Family - 17/04/2017 TripAdvisor review

Amazing Location in the Historical, Ochre, Beautiful Moroccan City, Marrakech, in few minutes you're in the city center or Al Koutoubia Minaret and Jamaa L'Fna (by feet). The staff is professional and Human, they answer your questions and give you want you want before asking! The management is listening and helpful. The food is amazing, especially the cocktels. It's not like the other Novotels (an X-Men Novotel, Mutant): Spacious room with Balcony, Microwave, Nespresso and a Bath beside the shower and an underground parking. I really loved staying in with my family.

Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value

TripAdvisor rating 4.0/5

Leonard M Couples - 12/04/2017 TripAdvisor review

Only stayed one night in the Novotel Hotel. Novotel Suites are in a separate building. Staff were all very pleasant and welcoming. Room was a reasonable size. Hotel is situated between airport and medina. Had dinner in the restaurant/bar and it was enjoyable. Don't think we would stay there for a week but ideal for a short stay.

Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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