Novotel Marrakech Hivernage Hotel 4 stars

My trip was just amazing Thank you very much

From when we arrived we were treated with loyalty and with much respect staff were always there when you needed any issues weencountered were solved rapidly they made us feel like part of there family

Never again, despite of pleasant staff and funny lobby bar design. Because got dusty bed lining with many dark hairs inside is bad - but got spotted bed after demand to replace bed lining is beyond what expected to be Novotel experience. Also it is the smoking hotel.

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

Everything was perfect from check-in to check-out... my only suggestion would be to have bigger cups/mugs In the room and black tea...

This was my third visit to Marrakech; I stayed in different hotels and riad, but frankly this hotel is the best among them so far. The hotel staff are soooo friendly. Price is perfect, location is outstanding; everything is a walking distance; restaurants, coffee shops, attractions all within a walking distance. Rooms are spacious, and clean.

Good place to stay in Marrakech, room was clean and everyday well done! breakfast is great but the marocan tea not well prepared. The hotel employees are nice and efficient. However we are a bit disappointed by the restaurant staff, being a large group for nothing because the quality of the service was not really good. The music every night is great for the ambiance. Too bad the sun is not present on the terrasses and the swimmingpool in winter. The pool was broken we couldn't use it. In my opinion, the quality in general is ok but no sufficient for a Novotel.

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Very good location, but the rooms needs now renewing. Staff is fine and helpful.

very bad experience /poor customer service-room was having shabby look with dust in rooms-electric switch wires near bed without cover dangerous to touch ,electric kettle broken (requested personally reception to replace it 4 times ,no action taken !) aircon only worked on heating mode -before check out asked for bill to be ready but reception guy did not utter any word and took no effort to prepare invoice after 30 min again i have to request for final bill and waited for 10 minutes before request accepted ! overall this was worst experience in Accor hotels

Our room was not cleaned we had to ask !! Toilets were not cleaned, we were not given water, and with 2 people booked in we were given a bottle of water on our last night. Pool was out of service and the towels were filthy most times Phone in the room didn’t work, when we asked a member of staff he told us we had to go to the front desk to report it ourselves even though he was the porter. Completely disappointing for a 4* hotel, I will rate it as a 3* hotel

Nice hotel, very friendly and efficient staff, delicious breakfast

Unfriendly hospitality, housekeeping officers not forthcoming. Trapped in the lift for a short while due to a blackout, intermittent. Require complimentary water for each day No swimming pool, guests have to go over to neighbouring Sofitel Shower chamber pipe was clogged (takes time to flow down) but rectified after calling housekeeping Accor clients do not feel special under programme in Novotel Hotel room is satisfactory with all promised items. Hot water is working fine.

Our stay was perfect. Aicha at the front desk was very professional and a wonderful person. She helped us with all our requests without any hesitation. I will definitely be returning one day.