Mercure Porto Centro Aliados 4 stars

Customer review rating (ALL Rating) 4.8/5 469 reviews

ALLSAFE approved hotel

Mercure Porto Centro Aliados
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+ 23 Services

Hotel extras

  • Free Telehealth service. Safety and cleaning protocols implemented.

  • Easy access by car or public transport (metro / taxi / train)

  • All tourist attractions within a 15-minute walk at most

  • New hotel that respects the city's heritage (listed area)

  • Outdoor garden with terrace, heated pool and gym

Hotel location

Mercure Porto Centro Aliados

Rua Do Bonjardim 95
4000-124 porto
portugal


Check-in from 14h00

Check out up to 12h00

  • METRO:  Trindade

  • By plane

    FRANCISCO SA CARNEIRO At 15km / 9.32 miles - Shuttle paying

  • By plane

    OPO At 15km / 9.32 miles - Shuttle paying

  • By train

    ALIADOS At 0.2km / 0.12 miles

  • By train

    SAO BENTO At 0.3km / 0.19 miles

GPS:41.147193, -8.609615

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

O Sítio Esquecido

Our accommodation(s)

Our guest reviews for
Mercure Porto Centro Aliados

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

469 reviews

Really enjoyed.

Customer review rating 4.5/5

Giuseppe C. Friends - 07/01/2022 Confirmed reviews ALL

First of all, the biggest asset of this property is the staff. Every single staff member has been very nice, kind, cooperative and attentive. I only remember Debora' s name, but all the other girls at the desk were nice! The hotel is very well located, the room was nice and quiet, clean. Beds comfortable. I would increase the number of available tv channels. I wouldn't say that Breakfast was the negative point, but frankly speaking I had better meals, even in lower Ibis Budget hotels. Selection was limited and I ate for 4 mornings the very same things. The hotel is lacking a proper restaurant, but you know it already and it's certainly not the time to "think differently ". However, very positive all in all.

Dear Giuseppe C., Many thanks for your kind words about your stay in Mercure Porto Centro Aliados. I felt very proud and emotional with your words. The best reward of our job is to see your satisfaction and see that our team has made a difference in your experience in Porto. We are going to keep working like that to keep our good service and also thanks for your honest feedback regarding breakfast, we have taken this in to consideration and I will review with the team to see how can we make this experience better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Gandarinho General Manager

Well located

Customer review rating 3.5/5

Diamantino M. Families - 05/01/2022 Confirmed reviews ALL

Good stay and nice staff

Exmo Senhor M. Muito obrigada pelo seu comentário e atenção com a equipa do Mercure Porto Centro Aliados. É sempre um prazer receber bons comentários e verificar a satisfação dos nossos clientes, ver que ficou satisfeito com a equipa e com a localização do hotel. Muito obirgada pelo carinho. Com o seu comentário verifiquei também que não ficou tão satisfeito com a nossa limeza o que é uma surpresa para nós e gostava de perceber melhor o que o desapontou, para poder dar seguimento com a equipa. No nosso hotel gostamos sempre de dar o melhor pelos nossos clientes e melhorar todos os dias o nosso serviço. Mais uma vez, muito obirgada pelo seu tempo e atenção. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Tânia Gandarinho Diretora Geral

Excellent Stay

Customer review rating 5.0/5

Js Families - 29/12/2021 Confirmed reviews ALL

It was really good experience and all services were very good as well.

Dear JONGSEONG S., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Aliados. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Cardoso

excellent facility and service

Customer review rating 5.0/5

Jian Z. Families - 28/12/2021 Confirmed reviews ALL

the check-in process was very customer friendly. The reception rven offered Porto map that we did not expect. Lunch at hotel including desert were very delicious, same as breakfast with reasonable price. hotel room was very comfortable and clean. Gym was excellent too with TechnoGym equipment. Location is at the heart of downtown. Walking distance to many places. We were bit regret for not choosing this hotel from day one. Definitely recommend this hotel for your vist of Porto.

Dear Mr. JIAN Z., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Aliados. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Bruno Cardoso

Well located

Customer review rating 4.5/5

Yana Couples - 16/12/2021 Confirmed reviews ALL

Overall was perfect the only thing that we didn't like completely was the breakfast..No veggies, only one type of cheese.

Dear Yana, Thank you for the great ratings for your stay and for your positive feedback! A positive but also constructive comment thanks to your remark about the breakfast. However, we are surprised because we offer mushrooms, and also tomatoes for cooked products. It is true that we do not offer raw vegetables, which are not in great demand, but we can work on that. Also for vegetarians, we offer scrambled eggs and boiled eggs. For vegans, there are the vegetables/fruits noted above as well as the rest of the buffet. In case you would have liked something in particular, please feel free to reply to my answer, so we will do our best to analyse and implement your request. We will do our best to adapt and be as responsive as possible! We look forward to welcoming you back soon. Kind regards, Thomas da Costa General Manager

Great location, excellent staff

Customer review rating 4.5/5

Sandra M. Families - 16/12/2021 Confirmed reviews ALL

We loved our sty at the Mercure Porto Centro Aliados. The staff is amazing, especially the front desk team that is always there to help you with a great attitude. They printed documents we needed, made tour and taxi reservations and provided the info we needed at all times. The breakfast staff is very good as well and the breakfast selections are excellent.

Dear Sandra M., We couldn't have wished for a better review! Thank you for your words and for taking the time to leave us your impressions. We are delighted that your stay lived up to your expectations, especially in terms of the quality of service provided. Thank you also for your special mention of our staff! I will be sure to pass on your positive feedback to them as soon as possible. We look forward to welcoming you back soon! Kind regards, Thomas da Costa General Manager

Great stay in the heart of Porto

Customer review rating 5.0/5

Micael J. Couples - 13/12/2021 Confirmed reviews ALL

The staff was very friendly and accommodating. The location was fabulous. The room was spacious, comfortable and had a balcony with courtyard view. Overall we were very happy with our choice and we will definitely stay again.

Dear Jean A., What a pleasure to receive your comment and to discover the excellent ratings given! We thank you for this! We are delighted that the rooms lived up to your expectations in terms of space, comfort and view. Thank you also for your special mention of the friendliness of our staff. I will be sure to share your satisfaction with all our staff! We look forward to welcoming you again soon! Kind regards, Thomas da Costa General Manager

Great friendly and helpful staff

Customer review rating 4.5/5

Charles J. Couples - 08/12/2021 Confirmed reviews ALL

This was a great place to stay in Porto. The location was great and the room was very well appointed. The staff were very friendly and attentive. Special shout out to Joana for making our visit a memorable one.

Dear Charles J., What a pleasure to receive your comments and these good notes! We are delighted that your stay was as good as you expected, especially in terms of the room and the quality of our service. Thank you for the special mention of our staff and especially Joana. I will be sure to share your positive opinion with them as soon as possible! We look forward to welcoming you again soon! Kind regards, Thomas da Costa General Manager

well located and very modern contemporary chic environement

Customer review rating 4.5/5

Geonaima Business - 30/11/2021 Confirmed reviews ALL

I stayed only during the daytime (room for the day) was great

Dear GEORGIA T., We are delighted that you were able to enjoy a short break in our establishment and that the service was up to your expectations! Thank you for the good ratings and positive comments. We look forward to welcoming you back soon! Kind regards, Thomas da Costa General Manager

Nice hotel in a good location

Customer review rating 4.5/5

Georgeb Couples - 28/11/2021 Confirmed reviews ALL

We enjoyed our stay , the staff were very welcoming on arrival and helpful , sligh confusion on arrival over rebooked breakfast discrepancy between my confirmation (booked direct through Accor) and what the from desk had sorted out without fuss by the two from desk staff. We had a very nice room (Privilege Room with Garden view) , overlooking the court yard and pool, the rooms are well laid out and the bed is comfortable there is coffee making in the room . Sound proofing between rooms is very good We liked the hair dryer in the room, you could almost say we were blown away by it :) Breakfast was slightly disappointing , there could be a better cold choice , Yogurt , Granola, fruit compote, there are cereals and meat cold cuts, the scrambled eggs and sausages were good. We had a couple of drinks sitting at the bar which was pleasant, teh team running the bar were helpful with any wine choices The hotel is in a good location for exploring the city , if you are flying in take the metro to Trindade and walk, its by far the easiest way.

Dear George, First of all, we are delighted that you enjoyed your stay! Thank you for the special mention of the quality of our staff, and again we apologise for the slight confusion on arrival regarding the breakfast that was already included. Also, we are delighted that you enjoyed the room and the quality of the facilities provided. Regarding the breakfast and to answer your comment, we offer cottage cheese as a yoghurt, with a topping bar. So you have almonds, granola, cereals, fruit, honey and jam to make your own yoghurt. We're sorry you didn't see this possibility. For your next stay, do not hesitate to ask for the assistance of one of our staff, we would be happy to show you these possibilities. Nevertheless, it is true that we have no compote, we will see what can be done quickly! Indeed, we have at heart to be attentive to our customers to always improve our service! We look forward to welcoming you back soon! KInd regards, Thomas da Costa General Manager

Great location to explore Porto

Customer review rating 4.0/5

Stephen H. Solo - 27/11/2021 Confirmed reviews ALL

I had a very pleasant stay . The hotel is extremely well located to explore the city. All the major attractions were within comfortable walking distance from the hotel.

Dear Stephen H., We are delighted that you had a good stay in our establishment. It is true that our hotel is ideally located to visit the beautiful city of Porto! We hope to have the pleasure of welcoming you for a future stay and this time receive a 10/10. Kind regards, Thomas da Costa General Manager

Amazing Hotel - best of the Mercure

Customer review rating 5.0/5

Phil M. Couples - 24/11/2021 Confirmed reviews ALL

Incredible hotel from entry through the door. The staff, décor, ambiance, room, bed, facilities, cleanliness and even the bar area! Just amazing and certainly the best ever Mercure I have ever stayed at. This hotel competes by far with some of the major brand hotels I have stayed at and warrants a 5 star! The leisure area by the pool and the pool itself just incredible and with furniture so clean, modern and well presented. Shame it was the wrong time of year for the pool but we were blessed with really warm sun, so we could sit by the pool for a while. This hotel is a MUST stay!!! I do not remember the lady's name but the bar staff member was just amazing and so customer focused. This is commendable to the hotel but she did this naturally - well done!

Dear Phil M., Thank you very much for your comment and the great ratings you gave us! We are truly touched by your words, as our mission is full satisfaction of our guests and providing them with a quality service, and we can see that this was the case for you! We are delighted that you have enjoyed the hotel as a whole, from the decor and atmosphere to the facilities and level of cleanliness. Thank you again for your special mention of the availability of our staff, especially the person who served you at the bar. It must be Soraia or Joana, we will pass on your full satisfaction to them and to all the staff as soon as possible. If you still have a few moments to spare, we would be delighted to see your comment on TripAdvisor. To do this, simply copy and paste your comment directly onto TripAdvisor. This would be very helpful to us. We look forward to welcoming you again soon! Kind regards, Thomas da Costa General Manager

Great location and extremely pleasant staff

Customer review rating 5.0/5

Anonymous Solo - 23/11/2021 Confirmed reviews ALL

Everything was great and the staff were always willing to help.

Dear TERRY AUBREY B., Thank you very much for the great rating and the great positive feedback! Your satisfaction is our greatest reward and I will not fail to share it with all our teams who are committed to making your stay a success. We are delighted that this was the case! If you still have a few moments to spare, we would be delighted to see your comment on TripAdvisor. To do this, simply copy and paste your review directly onto TripAdvisor. It would be very helpful to us. Kind regards, Thomas da Costa General Manager

The Best Stay

Customer review rating 5.0/5

Rebecca Couples - 22/11/2021 Confirmed reviews ALL

Lovely friendly staff, wonderful clean hotel, comfortable rooms and great breakfast. Would highly recommend!

Dear Rebecca, What a pleasure to receive this wonderful note and comment! Thank you so much for this! We are delighted that the room and the breakfast (we have taken note of your suggestion in the details of your comment, about the diversity for 7 day stays) were up to your expectations! Thank you also for your special mention of the friendliness of our staff, I will be sure to pass on your satisfaction as soon as possible. If you still have a few moments to spare, we would be delighted with your comment on TripAdvisor. To do this, nothing could be easier, just copy and paste your review directly onto TripAdvisor. It would be a great help to us! We look forward to welcoming you again soon! Kind regards, Thomas da Costa General Manager

Excellent location .

Customer review rating 4.5/5

Mike D. Friends - 19/11/2021 Confirmed reviews ALL

A great hotel with excellent staff.

Dear Mike D., We would like to thank you for the very good rating of your stay, as well as for your positive comment! It is a pleasure for us to read that you found the hotel great, and our staff excellent! I will be sure to share your satisfaction with them as soon as possible, and especially with the reception team that you mentioned in the details of your comment. I look forward to welcoming you back soon! Kind regards, Thomas da Costa General Manager

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