Dear Susan, Thank you so much for your wonderful review and for choosing Mercure Porto Centro Aliados for your stay in Porto. We are delighted to know that you and your family had such an enjoyable experience with us and that you appreciated our rooms, amenities, food and bar service. Your special mention of Luisa truly means a lot to us. We will be delighted to share your kind words with her. It is wonderful to know that her dedication, helpful recommendations and attention to every detail, from arranging dinner reservations to assisting with changes to your plans, made such a positive difference to your stay. Providing genuine hospitality is what we strive for every day, and your feedback is a lovely recognition of our team's efforts. Thank you once again for your trust and kind words. We look forward to welcoming you, your husband and your family back to Porto very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Fatier, Thank you very much for sharing such a lovely review of your stay at Mercure Porto Centro Aliados. We are delighted to know that you and your parents enjoyed your time with us and appreciated the comfort of our rooms, the cleanliness and our breakfast selection. It is especially rewarding to hear your kind words about our reception, bar and breakfast teams. We will be sure to share your compliments with all our colleagues, who will be thrilled to know that their friendliness and attentiveness made your stay even more memorable. We are also very happy that we could make your father's birthday a little more special with our small surprise. Creating meaningful moments for our guests is what makes our hospitality so rewarding. As a valued ALL Platinum member, your loyalty is truly appreciated, and we are pleased that you enjoyed the early check-in and the recognition of your membership. Thank you once again for choosing our hotel. We look forward to welcoming you and your family back to Porto for another memorable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear Linda, Thank you for sharing your lovely feedback! We are delighted to hear that you enjoyed your stay at Mercure Porto Centro Aliados and appreciated our central location, the friendliness of our team, and the cleanliness and comfort of your room. We are especially pleased that you found your room peaceful and relaxing, even on the street side. Although your visit was brief, we are glad you had a wonderful experience, and we hope to have the pleasure of welcoming you back for a longer stay next time, giving you more time to discover all the charm of Porto. Warm regards, Mercure Porto Centro Aliados Team

Dear Lawrence, Thank you for sharing such a wonderful review of Mercure Porto Centro Aliados! We are delighted to hear that you enjoyed our beautifully decorated rooms, the tranquil garden and pool oasis, and the warm hospitality of our team. It is lovely to know that our central location made it easy for you to explore and enjoy the charm of Porto. As a valued Platinum member, your loyalty means a great deal to us, and we are thrilled that your stay was so enjoyable. We look forward to welcoming you back to our hotel for another memorable experience in Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Katie, Thank you for your lovely review! We are delighted to hear that you enjoyed our central location, comfortable beds, breakfast selection, and the attentive and friendly service provided by our team. We are also pleased that you appreciated our €10 voucher initiative, which encourages more sustainable practices during your stay. Regarding the breakfast tea, we appreciate your feedback. We have chosen to work with a local supplier as part of our commitment to supporting Portuguese producers and sharing local products with our guests. Although our tea may be less familiar than some international brands, it is of Portuguese origin and reflects our desire to offer a taste of local goodness. We understand that everyone has their own preferences and appreciate you sharing yours. As for the milk, we would be happy to provide milk in your room upon request, so please do not hesitate to contact our team during your next stay. Thank you once again for your kind words and helpful suggestions. We look forward to welcoming you back to Mercure Porto Centro Aliados for another enjoyable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear William, Thank you for sharing your wonderful feedback and for your excellent rating! We are delighted to hear that you enjoyed our friendly and helpful team, the comfort and spaciousness of our bedrooms, and our breakfast. We are also pleased that you appreciated our sustainability initiative. Your participation in helping us reduce our environmental impact by opting out of daily room cleaning is greatly valued. It was a pleasure to have you with us at Mercure Porto Centro Aliados, and we look forward to welcoming you back for another enjoyable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear Nicole, Thank you for sharing your feedback following your stay at Mercure Porto Centro Aliados. We are delighted to hear that you had a comfortable and enjoyable stay, and that you appreciated our central location, breakfast, cozy bar area, and the friendliness of our team. We will be sure to share your kind words with our team, who will be pleased to know that his friendliness and helpfulness made such a positive impression. At the same time, we sincerely apologize that the cleanliness of the bathroom and toilet area did not meet your expectations. Your comments are important to us and will be shared with our housekeeping team to help us maintain the high standards our guests deserve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience. Kind regards, Mercure Porto Centro Aliados Team

Dear Christian, Thank you for sharing your feedback and for your kind words about our team and our central location. We are sorry to hear that the room size did not fully meet your expectations. While we were pleased to accommodate you in the room category originally booked, we regret that we were unable to offer you an upgrade on this occasion, as all three of our suites were occupied. As a valued Gold member, we truly appreciate your loyalty and understanding. Your comments regarding room space and storage have been noted, and we hope to have the pleasure of welcoming you back to Mercure Porto Centro Aliados for an even more enjoyable stay in the future. Kind regards, Mercure Porto Centro Aliados Team

Dear Penelope, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our great location and the service provided by our team. As a valued Diamond member, your loyalty means a great deal to us, and we truly appreciate you choosing Mercure Porto Centro Aliados for your stay. We look forward to welcoming you back to Porto and providing you with another memorable experience! Warm regards, Mercure Porto Centro Aliados Team

Dear Cheryl, Thank you for your lovely feedback! We are delighted to hear that you enjoyed our perfect location, the helpfulness of our team, and the comfort of your accommodation. Your kind words are a great motivation for us to continue providing memorable experiences to our guests. We hope to have the pleasure of welcoming you back to Mercure Porto Centro Aliados on your next visit to Porto! Kind regards, Mercure Porto Centro Aliados Team

Dear Montaha, Thank you for sharing your feedback with us! We are delighted to hear that you appreciated the cleanliness of our hotel, the friendliness of our team, and our central location. We also appreciate your comments regarding the breakfast selection, as your feedback helps us identify areas where we can continue to improve. As a valued Platinum member, we sincerely thank you for your loyalty and for choosing Mercure Porto Centro Aliados. We look forward to welcoming you back for another enjoyable stay in Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Martin, Thank you very much for your wonderful review and kind words about Mercure Porto Centro Aliados. We are delighted to hear that you enjoyed your stay and appreciated our friendly team, comfortable and spotless rooms, delicious breakfast, beautiful garden, swimming pool, and central location. Your recognition of our high standards of cleanliness and maintenance means a great deal to us, and we will be sure to share your lovely feedback with our team. We look forward to welcoming you back to Mercure Porto Centro Aliados for another enjoyable stay in the future. Warm regards, Mercure Porto Centro Aliados Team

Dear Line, Thank you very much for your kind feedback! We are delighted to hear that you were happy with your stay at Mercure Porto Centro Aliados and that everything met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back to our hotel in the heart of Porto in the near future. Best regards, Mercure Porto Centro Aliados Team

Dear Wangxue, Thank you for your wonderful review and for your continued loyalty as a valued Gold member. We are delighted to hear that you enjoyed our central location, the comfort and design of your room, and the amenities we offer. It is especially rewarding to know that our team, particularly the staff at our Patio restaurant, made such a positive impression on you. We will be sure to share your kind words with them. We are also pleased that you discovered the charm of our restaurant Patio dos Aliados, a special spot at Mercure Porto Centro Aliados that we are proud to share with our guests. We look forward to welcoming you back soon for another memorable stay in Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Fernando, Thank you for your lovely feedback! We are delighted to hear that you enjoyed your stay at Mercure Porto Centro Aliados. It is wonderful to know that you appreciated our welcoming and helpful team, the comfort and cleanliness of your room, and our convenient location. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in Porto! Best regards, Mercure Porto Centro Aliados Team

Dear Ana, Thank you so much for your wonderful and heartfelt review! We are truly honored by your kind words and delighted to know that Mercure Porto Centro Aliados feels like a home away from home for you. It is especially rewarding to hear that you appreciate the warm welcome, professionalism, and attention to detail provided by our team, as well as the comfort and cleanliness of our rooms and our convenient location. Your recognition means a great deal to all of us. We are particularly pleased that Catarina and Manuel helped make your stays so special. We will be sure to share your lovely compliments with them, as such recognition is always greatly appreciated. Thank you for your recommendation and for your continued trust in our hotel. We look forward to welcoming you back to your home away from home in Porto very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Susan, Thank you so much for your wonderful review! We are delighted to hear that you loved your stay at Mercure Porto Centro Aliados and enjoyed our accommodations, amenities, and the exceptional service provided by our reception team. We are especially pleased that extending your stay was a smooth and easy process. It is also a pleasure to know that Marco made such a positive impression by going above and beyond to assist you with your travel needs. We will be sure to share your kind words with him, as this recognition will mean a great deal to him and our entire team. Thank you for your recommendation and for choosing to spend extra time with us. We would be delighted to welcome you back to Porto for another memorable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear Varuna, Thank you for sharing such detailed feedback ! We are delighted to hear that you had an overall enjoyable stay at Mercure Porto Centro Aliados. We sincerely appreciate your constructive suggestions regarding the room lighting, shower controls, and shower enclosure. Guest comfort and safety are very important to us, and we regret that the shower temperature caused you concern. We will share your comments with our relevant teams for careful review. We are also sorry to hear that you experienced difficulties connecting to our Wi-Fi. We understand the importance of secure and reliable internet access and appreciate you bringing this matter to our attention so that we can look into it. On a more positive note, we are especially pleased to know that our two reception colleagues made such a wonderful impression through their warm welcome, attentiveness, and helpful recommendations. We will gladly share your compliments with our team, as recognition like yours is always greatly appreciated. Thank you once again for your valuable feedback, which helps us identify opportunities to improve our services. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience on your next visit to Porto. Warm regards, Mercure Porto Centro Aliados Team