Dear Wilbur, Thank you very much for your lovely review! We’re delighted to hear that you enjoyed our central location and comfortable beds. It’s especially wonderful to know that our team was able to assist you with your phone calls and make your stay a little easier. We truly appreciate your kind words and look forward to welcoming you back to Mercure Porto Centro Aliados soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Olufunso, Thank you very much for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed the hotel, its central location, and the amenities we offer. It’s particularly wonderful to know that our reception, bar, and breakfast teams made you feel welcome and comfortable. Your kind words about their service will certainly be shared with the team. We’re sorry, however, to hear about the difficulty you experienced with the Wi-Fi. We understand how inconvenient this can be, and we appreciate you bringing it to our attention. We will share your feedback with our team so that we can look into this and improve the experience for our guests. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back to Mercure Porto Centro Aliados soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Manjit, Thank you very much for taking the time to share your feedback! We’re delighted to hear that you enjoyed our excellent location, the cleanliness of the hotel, and, most importantly, the warm and attentive service from our team. Your kind words will be shared with everyone — they will be very much appreciated! We also appreciate your honest feedback regarding the gym. We understand that its location in the basement may not create the most inviting atmosphere, and your comments are valuable as we continue to improve our facilities. It was a pleasure having you with us, and we hope to welcome you back to Mercure Porto Centro Aliados very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Rozalia, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you did not feel comfortable in the room on the ground floor. We’re glad, however, that our team was able to accommodate your request and that you found the Privilege room more enjoyable. We would like to clarify that the room sizes are the same between these two categories. The Privilege rooms are a higher category and include additional amenities and services, which is reflected in their higher rate and overall experience. We understand that these additional features may have made the second room feel more comfortable for you. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Mercure Porto Centro Aliados Team

Dear Maria T., Thank you so much for your wonderful review and recommendation! We’re delighted to hear that our central location made it easy for you to explore Porto, and that you enjoyed the cleanliness of your room, the comfort of our beds, and the service provided by our team. It’s especially lovely to hear that you would choose to stay with us again. We look forward to welcoming you back to Mercure Porto Centro Aliados on your next visit to Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Jaroslava, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your clean and comfortable room and the friendly service from our team. It’s especially wonderful to know that Manuel made such a positive impression during your stay. We’ll be sure to share your kind words with him — it’s always a pleasure to see our team members recognized by our guests. As one of our valued Diamond members, we truly appreciate your continued trust and loyalty. We look forward to welcoming you back to Mercure Porto Centro Aliados very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Susan, Thank you so much for your wonderful and thoughtful review! We’re delighted to hear that the hotel exceeded your expectations and that you enjoyed the beautiful garden and pool. It’s especially heartwarming to know that our team made you feel so welcome and took the time to accommodate your request for a room with a walk-in shower for your husband. Your kind words about our staff mean a great deal to us and will certainly be shared with the whole team. It was a pleasure having you with us, and we hope to welcome you back to Mercure Porto Centro Aliados very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Paul, Thank you very much for taking the time to share your lovely feedback following your stay at Mercure Porto Centro Aliados. We’re delighted to hear that you found our team friendly and helpful, and that you enjoyed the recommendations provided by our staff. It’s also wonderful to know that you appreciated the pleasant atmosphere and signature scent in our lobby, as well as the calm feel of the hotel and our terrace area. We’re pleased you enjoyed your time with us, and we also appreciate your feedback regarding the food. Your comments are valuable to us as we continually look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you back to Porto and to Mercure Porto Centro Aliados in the future. Warm regards, Mercure Porto Centro Aliados Team

Dear Ashley, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our central location, quiet and clean rooms, and the pool, gym and outdoor areas. We’re sorry to hear that your room felt muggy during your stay. We’ll look into this with our team to ensure the comfort of our guests remains a priority. We also noticed your lower rating regarding our staff service. We would really appreciate knowing a little more about what happened, as we always want to understand where we can improve and ensure our guests feel well looked after. We hope to have the opportunity to welcome you back and provide an even better experience. Warm regards, Maria General Manager

Dear Ruth, Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay, particularly our stylish surroundings, central location, comfortable rooms and peaceful atmosphere. It is also lovely to know that you appreciated the welcome note and the selection of regional specialties we prepared for you. Thank you as well for your valuable comments regarding breakfast. We truly appreciate your suggestions about offering freshly prepared egg dishes and improving the quality of our orange juice. Your feedback has been shared with our breakfast team as we continue to look for ways to enhance our breakfast experience. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back to Porto for another enjoyable stay. Warm regards, Mercure Porto Centro Aliados team

Dear David, Thank you very much for your kind feedback and for choosing Mercure Porto Centro Aliados. It is a pleasure to welcome you as an ALL Gold member, and we truly appreciate your loyalty. We are delighted that you enjoyed our attentive service, breakfast and cozy outdoor bar, and especially that you appreciated our sustainability initiative. We are sorry you only discovered it at the end of your stay and will take your feedback on board to ensure our guests are better informed. We look forward to welcoming you back soon and hope you can make the most of this initiative from the very beginning of your next stay. Warmest regards, Mercure Porto Centro Aliados Team

Dear James, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Porto Centro Aliados. We are delighted to hear that you enjoyed our central location, comfortable and contemporary rooms, and the peaceful atmosphere provided by our soundproofing. It is especially lovely to know that our team made you feel welcomed and well looked after. Your kind words are a great encouragement to all of us, and we hope to have the pleasure of welcoming you back to Porto and Mercure Porto Centro Aliados in the near future. Warm regards, Mercure Porto Centro Aliados Team

Dear Aileen, Thank you for sharing a little about your stay with us. We’re so pleased to hear that Mercure Porto Centro Aliados was a great base for exploring Porto, Gaia and the Douro Valley during your mini break. It’s lovely to know you enjoyed the central location, the comfort of your room and our breakfast selection. And we’re especially happy that you had the chance to relax by the pool with one of our cocktails — it sounds like a lovely way to end a day of exploring! We hope to welcome you back for another Porto getaway soon. Warm regards, Mercure Porto Centro Aliados Team

Dear John, Thank you so much for taking the time to share such a detailed and lovely review of your stay with us. We’re delighted to hear that you enjoyed the peaceful location, your room and balcony, our breakfast and, of course, some relaxing moments by the pool. It sounds like you made the most of your time in Porto! It’s especially wonderful to hear your kind words about our team. We’ll be sure to share your compliments with Bruno and Marco — they will be very happy to know that their friendliness and professionalism helped make your stay special. Your comments are a great encouragement to the whole team. We’re thrilled to know you would recommend us and, even better, that you’re planning to return. We’ll be very happy to welcome you and your wife back to Mercure Porto Centro Aliados on your next visit to Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Richard, Thank you for sharing your lovely feedback with us. We’re so pleased to hear that you enjoyed our central location, with Porto’s restaurants and attractions right on your doorstep, as well as the spaciousness and comfort of your connecting rooms. It’s especially nice to know that our heated pool was a hit with the little ones! While it may be cosy in size, we’re happy it was just right for some relaxing family time. And of course, thank you for your kind words about our team. We’ll be delighted to welcome you and your family back to Porto for another stay with us! Warm regards, Mercure Porto Centro Aliados Team

Dear Alison, Thank you so much for your lovely words! We’re delighted to hear that you had such a great stay and that we could be part of making your break in Porto an excellent experience. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Babak, Thank you for sharing your feedback with us, and especially for your continued loyalty as one of our Diamond members. We’re delighted to hear that you enjoyed your stay and appreciated the thoughtful room upgrade and our welcome amenities featuring local products and craftsmanship. We’re always happy when these little touches help make a stay feel more special. We’re sorry, however, that our housekeeping service felt rushed and wasn’t as attentive as it should have been. This is certainly something we’ll share with the team, as we want every aspect of the stay to reflect the level of care our guests expect from us. Thank you again for your honest feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Porto very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Jun M., Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our central location, your spacious and comfortable room, and especially the friendliness and professionalism of our teams. It is wonderful to know that you felt warmly welcomed and appreciated the garden view, comfortable bedding, and room layout. We are, however, sorry to hear about the difficulties with the air conditioning and the TV. Your comments have been shared with our team so we can continue improving our guests’ experience. Thank you again for your kind recommendation. We hope to have the pleasure of welcoming you back to Mercure Porto Centro Aliados on your next visit to Porto! Kind regards, Mercure Porto Centro Aliados

Dear Stephan, Thank you very much for your wonderful feedback and for recommending Mercure Porto Centro Aliados. We are delighted that you enjoyed our central location, as well as the cleanliness and maintenance of the hotel, pool, and gym. It is especially lovely to hear that our friendly team contributed to making your stay enjoyable. We truly appreciate your loyalty as an ALL Gold Member and look forward to welcoming you back to Porto in the future! Warm regards, Mercure Porto Centro Aliados Team