Mercure Porto Centro Aliados 4 stars

Customer review rating (ALL Rating) 4.8/5 990 reviews

Mercure Porto Centro Aliados - Image 1
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Description

Hotel extras

  • Restaurant with traditional cuisine.

  • Easy access by car or public transport (metro/taxi/train)

  • Clérigos Tower, Porto Cathedral and Ribeira are just 15 minutes on foot.

  • Hotel located in the historic area that respects the history of the city.

  • Outdoor garden with terrace, heated pool, and gym.

Our accommodation(s)

Book this hotel
Room 1

Room with city view, modern décor and warm atmosphere, ideal for enjoying a relaxing stay.

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View

Room with garden view and contemporary décor to combine with a welcoming atmosphere, ideal for a peaceful and memorable stay.

  • Views:

    Garden View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Room with garden view and contemporary décor to combine with a welcoming atmosphere, ideal for a peaceful and memorable stay.

  • Views:

    Garden View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Room with garden view and contemporary décor to combine with a welcoming atmosphere, ideal for a peaceful and memorable stay.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Garden view room with modern décor and balcony. Ideal for an exceptional and restful stay in the city center. Chromecast, Dyson hairdryer, Bose column speaker, and coffee machine.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Room with city view, modern décor and warm atmosphere, ideal for enjoying a relaxing stay.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Suite

Junior Suite garden view double bed and sofa bed

Junior Suite with garden view, balcony, modern décor and warm atmosphere. Sofa bed available to comfortably accommodate guests.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • 3D TV screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Mercure Porto Centro Aliados

Rua Do Bonjardim 95, RNET 9382
4000-124 PORTO
Portugal

GPS:41.147193, -8.609615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • FRANCISCO SA CARNEIRO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 83 rooms
  • One room for people with reduced mobility
  • 3 family rooms
  • 15 connecting rooms
  • 83 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels

Well-being

Heated seasonal pool.

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Golf

  • Nearby

Gym

  • On site

Athletics stadium

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • Near the property
  • Parking pricing: 20.00 € 20 EUR Per day

PATIO DOS ALIADOS

Pátio dos Aliados

Cooking style
Regional
Chef name
Yasmin Siqueira
Capacity
50
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available

Accommodate food

  • Gluten-free menu
  • Vegetarian menu

Pátio dos Aliados

A must-visit spot in our hotel, the bar offers a calm and inviting atmosphere. Enjoy a cocktail in a cozy setting, on the terrace, or by the pool. The perfect place to relax and unwind.

Enjoy our outdoor pool, heated during the season for your comfort. Surrounded by a peaceful setting, it's the perfect place to relax, unwind, and enjoy sunny moments in the heart of Porto.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  990 reviews

Customer review rating 4.5/5

Michael K. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Sharelle B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

John H. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Lori F. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Sharelle B. Couples - Confirmed reviews ALL

Fabulous staff and excellent service. Beautiful room

Customer review rating 5.0/5

John H. Friends - Confirmed reviews ALL

We recently stayed at the Mercure and found it to be a well-maintained, and centrally located hotel. The staff was courteous and very helpful. A good surprise was the quality of the breakfast offerings and the dinner options at the bar/patio; server / bar person Ricardo was especially pleasant.

Customer review rating 5.0/5

Lori F. Friends - Confirmed reviews ALL

Good location; restaurant food satisfactory; Ricardo from the restaurant was fantastic!

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

Comfortable , quiet and good food.

Customer review rating 4.5/5

Lai Y. K. Couples - Confirmed reviews ALL

We appreciate all the assistance from the staffs especially the two lady and gentleman attending while we checked-in. They were caring and attentive to our questions regarding this first trip to Porto!

Customer review rating 3.5/5

Thomas B. Friends - Confirmed reviews ALL

Nice hotel in a good location. Fell short due to issues with air conditioning problems.

Customer review rating 4.5/5

Nicola D. Couples - Confirmed reviews ALL

The room was fairly small but comfortable, the staff were friendly and helpful. The garden is a huge plus point. A quiet escape from busy Porto.

Customer review rating 4.0/5

Kevin S. Couples - Confirmed reviews ALL

The hotel is very well located; the room was excellent and the service good, notably very friendly front desk staff. The reason I have not given a higher rating was our departure experience. We had booked and confirmed a taxi with the front desk the evening before. That morning, no taxi showed up at the arranged time. I asked the front desk attendant to check; he phoned and was told they could send someone else after another 15 minutes. As we needed to get to the airport on time for a midday flight, this was far from ideal and we ended up calling an Uber ourselves, which came quickly. While this is obviously not the direct fault of the hotel or its staff, it seems to me that you should refer/book hotel guests only with reliable taxi services, which this clearly was not. If there is no dependable taxi service, then please warn guests accordingly.

Customer review rating 3.5/5

Qixuan H. Friends - Confirmed reviews ALL

Great location, friendly staff, stylish internal design style , smart eco friendly policy! There’s only one thing I would expect better, that’s the cleanliness of the towel. I can see spot on one of the towels, and the overall cleanliness of all the towels could be improved. Other than that everything is great.

Customer review rating 4.0/5

Tarwinder S. Couples - Confirmed reviews ALL

Comfortable stay despite the fact that room sizes are very small ! We shifted to lower category to get a slightly bigger room - primarily to open our big suit cases as we are on month long holiday. Staff is extraordinaire - very helpful!!

Customer review rating 5.0/5

Mary A. Friends - Confirmed reviews ALL

Loved restaurant. Recommend expanded menu …

Customer review rating 4.5/5

Kenneth M. Couples - Confirmed reviews ALL

We turned up very late , around 1.45am because BA lost our luggage and the flight was also delayed 4 hours, your staff on the desk was very understanding and helpfull. Thank you so much

Dear Kenneth, Thank you for taking the time to share your experience with us. We are delighted to hear that our reception team was understanding and helpful during your late arrival, especially after such a stressful journey. We will be sure to share your kind words with our team. Regarding breakfast, we appreciate your suggestion about offering poached eggs. While they are not currently available on our menu, we will certainly take your feedback into consideration as we look for ways to improve our breakfast selection. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Porto Centro Aliados for another enjoyable stay. Kind regards, Mercure Porto Centro Aliados Team

Customer review rating 4.5/5

Christiane H. Business - Confirmed reviews ALL

The staff were very friendly, the hotel is very clean, and it is conveniently located in the city center. The only drawback is that the hotel entrance is situated in a pedestrian zone. It was not possible to reach the hotel directly by taxi, so we had to board the vehicle from the main road while traffic was passing by. However, that seems to be common practice throughout Porto. It was quite unusual for us. ;)

Dear Christiane, Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the cleanliness of the hotel, our central location, and especially the friendliness of our team. We completely understand your comments regarding access to the hotel. As you mentioned, our entrance is located within a pedestrian area, which means taxis cannot stop directly in front of the hotel. We appreciate that this may be unfamiliar and inconvenient, particularly when travelling with luggage. While this is indeed common in Porto's historic city centre, we understand that it can take some getting used to. Thank you once again for your kind feedback and for your understanding. We hope to have the pleasure of welcoming you back to Porto for another enjoyable stay! Kind regards, Mercure Porto Centro Aliados Team

Customer review rating 5.0/5

Phillip P. Solo - Confirmed reviews ALL

Loved my stay. The room was clean, spacious and modern with a separate shower. The staff were friendly and helpful when I had questions and the hotel went the extra mile to gift me in person two freshly baked Portuguese tarts. The pool was well located, large and heated and the gym was pretty good for a hotel. Breakfast was great with many options.

Dear Phillip, Thank you very much for taking the time to share such a wonderful review. We are delighted to hear that you loved your stay at Mercure Porto Centro Aliados and enjoyed the spacious, modern room, our heated pool, gym and breakfast selection. It is especially lovely to know that our team made you feel welcome and that you appreciated the small gesture of our freshly baked Portuguese tarts. We are always happy to go the extra mile for our guests! As a valued Silver member, we truly appreciate your loyalty and are delighted that you had such a positive experience with us. We hope to have the pleasure of welcoming you back to Porto very soon! Kind regards, Mercure Porto Centro Aliados Team

Customer review rating 5.0/5

Michael T. Couples - Confirmed reviews ALL

2nd time we have stayed here, the previous occasion being in September 2022 when it was still quite new. Very pleased to see it is showing very little signs of wear and the greenery has grown impressively. Such a convenient base for all that Porto has to offer (a lot), not huge rooms but very pleasant and all with balconies overlooiking the gardens and pool.

Dear Michael, Thank you very much for returning to Mercure Porto Centro Aliados and for taking the time to share such a lovely review. It is especially rewarding to welcome you back after your previous stay back in 2022! We are delighted to hear that you noticed how well the hotel has been maintained and enjoyed seeing our greenery flourish. We are also pleased that you found our location a convenient base for exploring all that Porto has to offer, and that you enjoyed your room and its views over the gardens and pool. Your continued trust and loyalty mean a great deal to us, and we hope to have the pleasure of welcoming you for a third stay in the future! Kind regards, Mercure Porto Centro Aliados Team

Customer review rating 2.0/5

Vahid M. Couples - Confirmed reviews ALL

Dinner was so bad we had to return it. Nice of the server not to charge us for the salad that we did eat. Breakfast options very limited and similar to a mediocre motel in USA. Eggs and every other cooked dish was over salted and most cooked with garlic.

Dear Vahid, Thank you for sharing your feedback. We are sorry that several aspects of your stay did not meet your expectations. We regret that your dinner was disappointing, although we are glad our team was able to remove the charge for the salad. Regarding breakfast, we would like to clarify that garlic is not used in our breakfast dishes, although we appreciate your comments regarding the seasoning and variety. Our air conditioning is designed to switch off automatically when a window or balcony door is open, as part of our sustainability measures. Once closed, the system operates normally. Had you contacted our Front Desk team, they would have been happy to assist and check the settings with you. We are also sorry about the towel quality and the incorrect bar charge. While the charge was promptly removed, we understand your concern and will remind our team to take extra care when verifying room charges. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Maria General Manager

Customer review rating 5.0/5

Paddy H. Couples - Confirmed reviews ALL

We absolutely loved our stay at Mercure Porto Centro Aliados. The comfort was unbelievable. The bed was incredibly comfortable and the blackout curtains made it so easy to get a great night’s sleep. The hotel was spotlessly clean, beautifully maintained and the location was perfect for exploring Porto. We also loved having the pool as an added bonus. It was such a lovely place to relax after a day of sightseeing. The service was excellent throughout our stay. Everyone was friendly, welcoming and attentive, which really made us feel looked after. One of our favourite touches was the daily happy hour from 4pm to 7pm, with drinks available to enjoy and unwind with after a busy day. Overall, we could not fault our stay. The combination of comfort, cleanliness, location, fantastic service and thoughtful extras made this hotel a real highlight of our trip. We would absolutely stay here again and highly recommend it.

Customer review rating 3.0/5

Gerry C. Couples - Confirmed reviews ALL

Some not so good experiences. Room not cleaned one day. When when we asked reception can it be cleaned for sure next day, the man made no apology or explanation. More important issue was breakfast: 1) No ‘ordinary’ milk or Soya milk. Lactose free, almond and semi-skimmed available. 2) No bread on two mornings - had to ask 3) No mugs for coffee at one of the coffee machines - also mugs were chipped. It seems the above issues were because nobody seemed to be supervising the breakfast area. No lock on toilet door in room Fridge in room very small, impossible to fit any water or other items.

Dear Gerry, Thank you for taking the time to share your feedback. We are sorry that some aspects of your stay did not meet your expectations. We sincerely apologize for the missed room cleaning and for the lack of warmth in the response you received from our Reception team. This is not the level of service we expect from our staff. Regarding breakfast, we acknowledge that mornings can occasionally be very busy, with higher demand for certain items, but this is of course no excuse for bread or cups not being replenished promptly, or for chipped mugs to remain in use. We will reinforce our supervision and replenishment procedures with the team. We would also like to clarify our milk selection. We offer semi-skimmed, lactose-free and plant-based alternatives, including almond and soya milk. We would be grateful to understand what you mean by “ordinary milk”, as we want to ensure that our offering meets our guests’ expectations. Regarding the room facilities, the minibar refrigerator is the standard size commonly provided in hotel rooms and is intended primarily for the minibar selection. The bathroom door does not have a separate lock as it is designed to close fully, while a lock is already provided on the main room door for privacy and security. We appreciate your comments and hope to have the opportunity to provide you with a smoother experience on a future stay. Kind regards, Mercure Porto Centro Aliados Team

Customer review rating 5.0/5

Yvonne S. Couples - Confirmed reviews ALL

Fairly spacious room. Staff were very friendly and helpful.

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