ibis Porto Gaia 2 stars

Customer review rating (ALL Rating) 4.5/5 1,418 reviews

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Rua Mártir de São Sebastião, 247, 4400-499 VILA NOVA DE GAIA, Portugal

Description

Hotel extras

  • Near Porto wine cellars, Douro cruises, Botanical Garden and Music House.

  • Buffet breakfast until 12:00.

  • Snack/Bar open 24 hours a day.

  • Renovated hotel with terrace and three fully equipped meeting rooms.

  • Green Key Certification

Our accommodation(s)

Hotel location

ibis Porto Gaia

Rua Mártir de São Sebastião, 247
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144372, -8.641069

Telephone
+351 22 772 8200

Calls to a national
fixed network

Fax +351 22 772 8201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

"The ibis Porto Gaia restaurant, ibis Kitchen Lounge, never fails to impress. Serving simple but delicious meals, our restaurant takes orders 24 hours a day, so you never lack anything!"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,418 reviews

TripAdvisor Rating  4.0/5  996 reviews

Certificate of excellence 2023

A 2 star hotel that feels like 4 stars

Customer review rating 4.0/5

Maximilian P. Friends - Confirmed reviews ALL

It's a very good 2 star hotel with an excellent location. It feels more like a 4 star hotel and the service is great. It would have been perfect if there was a small fridge in the room as well. Everything else was perfect. Friendly staff, good food excellent rooms.

Dear MAXIMILIAN FILIPOV We very much appreciate your comments regarding your stay at the ibis Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deolinda Moreira

Fabulous place

Customer review rating 5.0/5

Nita Couples - Confirmed reviews ALL

We have stayed in a number of Ibis Hotels over the years and this would have to be the best. The staff were so friendly and helpful (especially Rita at the front desk who helped us solve a problem with e-tolls), the hotel was within walking distance of the fabulous fish restaurants, the breakfast was incredible and the room was great.

Dear NITA Thank you for your kind coments regarding to your stay in Hotel Ibis Porto Gaia. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards, Deolinda Moreira

It's OK

Customer review rating 3.0/5

Wang F. Families - Confirmed reviews ALL

It's OK for a short visit.

Dear Madame Wang F., Thank you for taking the time to tell us about your experience at the ibis Porto Gaia. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo J Rocha GM

Extremely poor service

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Poor service , no drinking water in room no slipper as well in reception no one entertain very very poor service

Dear customer, Thank you for taking the time to tell us about your experience at the ibis Porto Gaia. We regret that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Allow me to inform you that we have superior rooms, with other amenities, such as water and slippers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo J Rocha GM

Customer review rating 0.5/5

Basilio A. C. V. Couples - Confirmed reviews ALL

Was a bad experience. My wife, sleeping coming out of the shower a. fell into the floor sustaining serious bruce all over her body a. whent to the hospital costing me 4.510 euros. Please check the documents previously something . I need results now.

Dear Mr Basilio a. C. V., Thank you for taking the time to tell us about your experience at the ibis Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to our juridic department. We'll come back to you as soon as we any additional information. We appreciate your sharing your concerns, a. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo J Rocha GM

In partnership with TripAdvisor

Other web-users rate our hotel

  • 438 reviews 8.6/10 Location
  • 590 reviews 7.8/10 Room
  • 620 reviews 9.7/10 Service
  • 16 reviews 7.9/10 WiFi
  • 605 reviews 9.8/10 Breakfast
  • 265 reviews 9.2/10 Cleanliness
  • 169 reviews 9/10 Value
  • 130 reviews 9.1/10 Food

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.