ibis Porto Gaia 2 stars

Customer review rating (ALL Rating) 4.6/5 1,427 reviews

Best price
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Rua Mártir de São Sebastião, 247, 4400-499 VILA NOVA DE GAIA, Portugal

Description

Hotel extras

  • Near Porto wine cellars, Douro cruises, Botanical Garden and Music House.

  • Buffet breakfast until 12:00.

  • Snack/Bar open 24 hours a day.

  • Renovated hotel with terrace and three fully equipped meeting rooms.

  • Green Key Certification

Our accommodation(s)

Hotel location

ibis Porto Gaia

Rua Mártir de São Sebastião, 247
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144372, -8.641069

Telephone
+351 22 772 8200

Calls to a national
fixed network

Fax +351 22 772 8201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

"The ibis Porto Gaia restaurant, ibis Kitchen Lounge, never fails to impress. Serving simple but delicious meals, our restaurant takes orders 24 hours a day, so you never lack anything!"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,427 reviews

TripAdvisor Rating  4.0/5  1,003 reviews

Customer review rating 4.5/5

Filipa F. R. N. R. Families - Confirmed reviews ALL

Pequeno almoço muito bom. Net e estacionamento grátis. Localização perto de uma zona comercial.

Exma. Senhora Filipa F. Agradecemos os seus comentários no seguimento da sua estada no ibis Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Deolinda Moreira

WOMEN and PET OWNERS, AVIOD THIS PLACE

TripAdvisor rating 2.0/5

Relax12633131746 TripAdvisor review

It was a mistake booking this hotel. The only good part was the location and breakfast but this hotel is NOT safe for women or people with pets! I prebooked in perso for 3 weeks with myself, my son and 2 cats. They knew we had pets, as they requested I tell the staff, daily, if I needed room service. This was to ensure the pets would be in their cages. I also kept the Do Not Disturb visible. One day, as I am in the room alone with the cats, 3 men (1 staff) without prior notice opened my door room without giving me a chance to answer it to "check the fire alarm". I could have been naked or the pet could have ran out. THIS WAS NEGLIGENCE. But it did not stop there. That same day, they decided to test their alarm. They did not warn me so I could take the animals out of the hotel while the extremely high pitch alarm ran. They did not mention it either when they barged into my room! When it went off, I had to run around after scared cats. I got scratched. It took me a while to get them in cages and walk down the stairs. I reached the bottom and asked if there was any emergency, but there was not! They did not care about causing harm to me or the animals. I came back down to complain but the disrespectful staff tried to gaslight me that it was only on for a few seconds! It was not!! The scratches proved it. It walked down the stair after chasing them and the alarm was still on. They knew we were there! I reached out to their corporate office and demanded a refund for the rest of the nights after my early check out because THEY broke the agreement of privacy or proper notification and they willfully harmed my pets and me with their negligence. They ignored me for a week, and upon a second email they simply denied me a refund. I was given back the difference for the prepaid breakfast and pet fees. But not for having to leave their UNSAFE hotel. Also, there room smelled like B.O. when we 1st checked in. DO NOT STAY HERE!! Especially if you are a woman or have pets.

Unplanned stay

Customer review rating 3.5/5

Stewart Solo - Confirmed reviews ALL

An unplanned stay of 2 nights becoming 3. The hotel did all that I required. Staff most helpful. Possible issue is that the menu is not very exciting! Of more concern, but beyond the hotels ability to change, it is almost impossible to go anywhere from the hotel without using a car. The reason for my stay was to visit the Hospital da Luz, very close but necessitating use of a car.

Nice location and good price

Customer review rating 3.5/5

Paul Friends - Confirmed reviews ALL

I stay here on a regular basis and the hotel is consistently good for a short stay.

Dear Mr. Paul, We very much appreciate your review and comments regarding your stay at the ibis Porto Gaia. It is always a pleasure to receive You regularly as well your positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo J Rocha GM

No hesitation. Excellent in its integrality.

Customer review rating 5.0/5

Mario Solo - Confirmed reviews ALL

From the first hello, everything was excellent.

Dear MARIO We very much appreciate your comments regarding your stay at the ibis Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deolinda Moreira

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Other web-users rate our hotel

  • 430 reviews 8.4/10 Location
  • 602 reviews 7.8/10 Room
  • 635 reviews 9.7/10 Service
  • 21 reviews 7.6/10 WiFi
  • 583 reviews 9.8/10 Breakfast
  • 282 reviews 9/10 Cleanliness
  • 187 reviews 9/10 Value
  • 130 reviews 8.8/10 Amenities

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.