Nice clean hotel, rooms excellent, staff very nice, 10 minutes walk to centre

Staff were amazing, spoke good English and kept our bags at the hotel for us because we had a late flight from porto. Will use next time in porto.

Just back from a great stay in Porto. The room, location and staff at this IBIS were great and would definitely stay there again

A good base for a 2 day stop in Porto after a week driving along The Douro. Hotel is quite central, comfortable and good value. This Ibis is not luxury but well equipped, clean and efficient. The taps on the sink and shower were very innovative! The staff I met at reception and bar were friendly and helpful. Some people were struggling to find "reception" - if you visit here, reception is just a table in the bar and someone with a laptop. No frills but nothing at all to disappoint

Great location, good facilities & friendly staff. Budget hotel with charm and welcoming atmosphere. We did not eat there as we chose to have breakfast in town. We did use the bar where we received friendly efficient service. Highly recommended.

It met my espectations

This is the best ibis hotel I have ever stayed at. Modern design, just few steps from mayor attractions this city has to offer, including Eiffel brigde and shopping area. Extremely nice and helpful staff. Staying here was a pure pleasure.

4 night stay good location typical Ibis room in quirky building.

This review will be split into two parts: 1. Overall Location – Great! Thirty minutes by metro from the airport. About similar time using Uber (metro ticket costs 2,5 EUR per person, so an Uber can make sense) One block from Santa Catharina, short walk from Sao Bento and multiple other interesting things to see. Many restaurants nearby. Breakfast – OK No hot options apart from toasts and pancakes from machine. Good selection of bread, buns, meat, two types of cheese, cornflakes, fruit salad, fruits, yogurts, croissants, pastel de nata, donuts and some more options. Coffee – OK Can be packed with people from time to time. Restaurant in the hotel – there is none. In the bar, they can warm up for you some pre-made food. Bar – great staff, acceptable prices, very nice Porto tonic (recommended). Staff overall – very helpful and welcoming. Recommendation – for solo travelers and couples for a short stay. 2. Family stay in Family Suite Not really recommended unless one makes an informed decision. The family suite is a bigger room (about 31 SQM) with a tiny bathroom and two partially separate sleeping areas – one with a queen-sized bed and another one with a sofa that can be transformed into a bed. Biggest con – the room has only a single window in the second area with the sofa, so overall it is very dark. I didn't like it. We were offered an upgrade, but as the proposed room was a two-level one, and we have little kids, we decided to stay in the first one. Bathroom – tiny. The shower has only partial glass covering, so after any shower the bathroom is flooded. The room has a loft-ish look that some may find appealing. I didn't like the design as the room was quite dark. Furthermore, the lights are installed quite far from the ceiling and I kept constantly hitting them. (I am rather of average height). TV – ok, but all smart options are locked. One cannot cast anything to the TV or use Netflix or any other similar service. Wi-Fi – free of charge and working ok. All in all: Solo travelers – recommended Couples – recommended Families with smaller children – acceptable, but one can find a better place for the money. I hope this helps.

Staff super helpful and friendly

good team, welcome

We stayed here for 3 nights during our visit to Porto. The hotel is very centrally located. It is an old but recently refurbished apartment. The rooms have all the necessities. It is very easy to arrive from the airport, just a tram ride away. While the hotel is quite affordable compared to other hotels in the area, it provides good quality service. However, there are some minor issues that could be handled better. 1. The bathroom shower panels are very short and the flooring has no depth at all. Adding to that, the drainage isn't fast enough to drain the water and the shower floods very badly. Please ask for a few extra towels and cover the floor for possible flooding. 2. The breakfast is really good and we think it is a good value meal. The tables were arranged nicely and they left individual pickers to keep the open buffet clean. Big kudos on that. The restaurant has limited seating and overcrowds quite easily. During busy hours, we didn't feel covid safe due to crowding. The management of the breakfast area by the staff could be improved. Nobody welcomed us and checked us in when we arrived to the restaurant. We found a table and helped ourselves. This angered the staff as our stay didn't include breakfast. They came to check whether we paid for our breakfast (which is completely fine - I totally understand and it is fine to be interrupted for checking our room number). We said we need to pay for it and told our room number. Then the staff got a bit aggressive and told "Well, you should have paid before sitting here". When we offered to pay, she said, "No, no. That's ok. Pay when leaving". Still, there was an attitude when we went to pay afterwards, she didn't talk at all but took my credit card to pay through right away. I found this attitude a bit rude. What I would expect is: "First enough staffing for not letting us in if we didn't pay, and if we were already in, it would be ok to be friendly. We are definitely not trying to sneak food and earn enough to pay 9 euros". 3. The hotel staff accommodated our requests during check-in and provided extra towels and pillow. However, there was no shower gel left in the room (it is wall mouthed). When we requested some on our second night, they said the cleaners locker is locked at the moment, they will put the next day. We didn't get any shower get the whole duration of our stay which wasn't ideal. Overall, good value stay but could be better with a bit more friendly service.

My wife and I love this hotel so much. Sure it's not without flaws being a new property, but it's easily the nicest Ibis we've stayed at. The property is in a great location downtown, the rooms are quiet, they allow pets, and the spaces are easy on the eye. Our favorite part of the hotel are the people. Because we've stayed multiple times now and for different lengths as well as needing help with things in Porto, the staff knows us by name and we feel the love from them. They're all very warm people for sure. The elevators can be a bit wonky and the halls are a bit narrow so keep that in mind if you have a lot of luggage. It's definitely tricky since we stayed here with a lot of gear. We'd stay again. Love it. Thanks, Ibis Center Mercado do Bolhão crew.

I booked this hotel as part a promotion. The promised points were never issued. After chasing customer service for over a week I'm still no closer to getting it resolved. Unfortunately this bait and switch tactic is common with Accor Group