ibis Porto Centro São Bento 2 stars

Customer review rating (ALL Rating) 4.3/5 1,044 reviews

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ibis Porto Centro São Bento - Image 1
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Rua da Alegria 29, 4000-041 PORTO, Portugal

Description

Hotel extras

  • Located in the historic district of Porto, with easy access to the main tourist attractions

  • 24-hour reception desk

  • Buffet breakfast from 06:30 to 11:00, plus 24-hour Bar and Snack Service.

  • Free WIFI throughout the hotel

  • Strictly non-smoking hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Non-Smoking Room with twin beds

Photo out of - Standard Non-Smoking Room with twin beds

Modern and inviting, the new ibis room boasts all the features you want most: a comfortable bathroom, modern decor, hardwood floor, cozy twin beds with duvets, Internet and a flat-screen TV with the best international channels.

  • Views:

    City View

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Web TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 14 m² / 150 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Modern and inviting, the ibis room has everything you need: comfortable bathroom, modern decor, hardwood floor, double bed and single bed (for children up to 12 years of age) with duvet. Internet and flat-screen TV with the best channels.

  • Views:

    City View

Max. number of persons
3
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Web TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Porto Centro São Bento

Rua da Alegria 29
4000-041 PORTO
Portugal

GPS:41.147232, -8.603866

Telephone
+351 22 340 0700

Calls to a national
fixed network

Fax +351 22 340 0709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 77 rooms
  • 3 rooms for people with reduced mobility
  • 77 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge
  • Near the property
  • Indoor parking
  • Public
  • 300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft

  • Parking pricing: 10.00 € 10 EUR Per day

Services & equipment

  • Stairs

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

BAR

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Even the bar provides a relaxing atmosphere; the Ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,044 reviews

Customer review rating 0.5/5

Leelin V. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Shahida H. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Fiona W. Couples - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 2.5/5

David H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 5.0/5

Barrie P. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 3.5/5

Shahida H. Solo - Confirmed reviews ALL

I like how Ibis provides consistent quality across Europe, I always know what to expect and can book with ease no matter which city or country I am in. I had trouble getting into the city from the airport but after check in, felt relaxed and at ease again. Thank you Ibis.

Customer review rating 2.5/5

Fiona W. Couples - Confirmed reviews ALL

The hotel was ok but we’d asked for a double and a single bed but were only given a double. Bathroom was tiny and smelt awful. Shower was tiny and water went hot and cold during shower. No fan in bathroom. Only one set of towels. No tea/coffee facilities. Bed comfy. Outside hotel were lots of dodgy homeless men all times of day and night so it didn’t feel very safe. Receptionist was very nice and friendly.

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 2.5/5

David H. Couples - Confirmed reviews ALL

Disappointed in the room only plug sockets were in the corner. Towels in a paper bag!!! Need more pillows. Carpets in hallway were filthy!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 5.0/5

Barrie P. Friends - Confirmed reviews ALL

Week away with friends. Great Hotel with in walking Distance for everything. Clean rooms/Hotel staff very helpful. Breakfast Great choice for what you want except. If you need snacks a supermarket is next-door

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 2.5/5

Matthew J. Couples - Confirmed reviews ALL

the room we had inititally the bath room sink was leaking and we didnt even get a room upgraded because of the inconvinience

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 5.0/5

Inaki C. Families - Confirmed reviews ALL

Thanks to the staff specially to Susana! Since de beginning with the reservation until the check out, Susana helped us with everything. We need more people like Susana!!

Customer review rating 4.0/5

Stephen T. Solo - Confirmed reviews ALL

A very comfortable three night stay at this centrally located hotel in Porto

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 4.5/5

Somkid C. Couples - Confirmed reviews ALL

Recommend

Customer review rating 5.0/5

Touhami E. Friends - Confirmed reviews ALL

Our stay was a star. Nothing to comment on. Everything was very good.

Customer review rating 2.0/5

Pierce H. Couples - Confirmed reviews ALL

We stayed in room 721, we nearly always stay in Ibis hotels when we go on city breaks and find them very good. But this time we very very disappointed, the bathroom smelled of damp not very nice when we arrived late on our first night stay. We did not complaine maybe we should of. Also not a big deal there was no tea making facilities in the room. The room was a bit small. Downstairs the breakfast room was fine and breakfast was good. Also the staff were nice. We would always praise and recommend Ibis hotels but not sure now.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like to clarify that the kettle is not part of the amenities provided in the rooms of Ibis hotels. However, if you wish, you can request one at the hotel reception. We appreciate that in the future you inform the reception of any detected issues so that we can provide a room change immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 5.0/5

Noemi A. Couples - Confirmed reviews ALL

Very nice team and central location.

Estimada Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Reciba un cordial saludo Lisete Afonso-Asistente de dirección

Customer review rating 2.0/5

Megan A. P. Couples - Confirmed reviews ALL

The hotel is in a great location and was clean and comfortable. Unfortunately, my arrival experience was disappointing. On the evening of my arrival, my flight was significantly delayed, so I called ahead to ask if my husband's name could be added to the reservation so he could check in before me. Although I had originally booked for one person, it was a two-person room, and my husband had decided at the last minute to stay with me instead of his previous accommodation. The person I spoke on the phone with made the request seem like a major inconvenience and eventually simply told me to send an email. I did and received confirmation that my husband's name had been added to the reservation. However, when he arrived, he was told he could not check in and had to wait for me. Because of my delayed flight, I didn't arrive until 2:00 a.m. When I finally got there the hotel entrance was locked. While I understand this may have been for security reasons, there were no instructions on how to contact the front desk or enter the building. I rang the buzzer several times and called the hotel repeatedly but received no response. Once we were finally let in, I was told that adding a second guest to the room was not an issue after all, making the earlier confusion and inconvenience especially frustrating.

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 5.0/5

Kevin G. Solo - Confirmed reviews ALL

Great location..friendly staff ..clean rooms ..perfect ..thanks 🙏🙏

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 4.0/5

Ronaldo R. Couples - Confirmed reviews ALL

Due to my gold member status, your reception kindly upgraded me to a "better" room. We got room no 702, which was pretty teared down and air-condition working badly. Window opened to inside court and smell of fried food came in. As it was very hot in the night at midnight, I went to reception again and asked for another room. Your receptionist was very kind and immediately helped. We decamped to room 712, which was smaller, but seemed to be renovated recently and nice view out of window. Air-con working properly. So all-in-all a nice stay. Good breakfast and perfect location. Thanks to your very helpful staff and I do recommend not to upgrade customers to room 702, until properly renovated. Kind regards Ronaldo

Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the air conditioning system malfunction during your stay. Unfortunately, due to the exceptionally high temperatures recorded during that period, an unexpected equipment malfunction occurred, affecting the comfort of some of our guests. We fully understand your dissatisfaction and offer our sincerest apologies for what happened. Your comments are very important to us, as they allow us to identify opportunities for improvement and continuously enhance our services. We hope to have the pleasure of welcoming you again in the future. Thank you for your understanding. Sincerely, Lisete Afonso - Assistant Manager

Customer review rating 0.5/5

Joseph B. Families - Confirmed reviews ALL

Toik t did not work we asked them to fix it they said it was fixed and it still failed for silver Accor member this was quite disappointing

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 2.5/5

Rodrigo F. Families - Confirmed reviews ALL

The location is amazing but the room is old, with mold in the courtains.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 3.0/5

Richard D. Families - Confirmed reviews ALL

We've stayed in this hotel before and in other Ibis hotels. We had a good experience before. But this time the check-in was not ok. The staff was not unfriendly, just indifferent. First they gave us someone else's room: there was a welcome gift with a note directed at someone else. Then they gave us a room that was not prepared: the extra bed for our son was not ready. The receptionist came to open the extra bed, but didn't actually prepare the bed. That we had to do ourselves. After he left, we discovered that we didn't have enough towels, so I had to go down to the reception again. Overall the rooms are clean. But they are starting to be a little dated.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 4.5/5

Natalie C. Couples - Confirmed reviews ALL

My husband and I enjoyed our stay at this hotel. The staff is really helpful and deliver good customer experience. The room is basic but clean and functional. We enjoyed the convenience of the daily breakfast, 24-hour reception and bar at the hotel.

Dear Madam Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 4.5/5

John P. Solo - Confirmed reviews ALL

Three nights in a very comfortable room. Everything up to Ibis standard. Good location for exploring Porto,

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso- Assistant Manager

Other web-users rate our hotel

  • 768 reviews 9.5/10 Location
  • 744 reviews 5.3/10 Room
  • 658 reviews 8.9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 401 reviews 7.9/10 Breakfast
  • 324 reviews 6.7/10 Cleanliness
  • 182 reviews 6.3/10 Value
  • 5 reviews 10/10 Sustainability

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