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Novotel Porto Gaia Hotel 4 stars

Customer review rating 4.4/5 3,496 reviews

Novotel Porto Gaia
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Room 1

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Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • FRANC. SA CARNEIROPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Boat excursions
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião
Afurada
Nº de Registo:303
4400-499
vila nova de gaia
portugal

Tel: +351227728700

Fax: (+351)22/7728701


Check-in from 14h00

Check out up to 12h00

  • SANTO OVIDIO :  903, 902 AFURADA

  • By plane

    FRANC. SA CARNEIRO At 15km / 9.32 miles - Shuttle paying

  • By train

    CAMPANHA At 8km / 5 miles

  • By train

    DEVESAS At 5km / 3.13 miles

GPS :41.144019, -8.640998

Our accommodations

Rooms at Novotel Porto Gaia have a neutral and simple but very modern décor. Spacious and well equipped with minibar, private bathroom, desk, sofa. Connect to the world! All rooms have free WIFI, LCD TV.

Standard Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room Sea View - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Views: Ocean/Sea view, City side, River side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: City side, Garden side, Courtyard side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room Sea View - 01 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Ocean/Sea view, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

STREET FOOD TERRACE

Type of cuisine: Thematic cuisine

Our restaurant offers modern cuisine or delicious snacks. Enjoy our terrace in the summer and don't miss out on the barbecues and other food-related fun

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Bring friends or family and enjoy drinks and snacks. Le Bar is undoubtedly the perfect place for those who want to relax late afternoon and savor a nice glass of port wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 220 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 105 people

Find out more

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,496 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,293 reviews

Both hotel receptionists were very kind, helpfull and beautifull too.

Customer review rating 4.4/5

Mr. L. Families - 29/03/2020 Confirmed reviews ALL

We stayed only one night which was the only imperfection. The room was cosy, beds comfortable and location close to town was great too.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo J Rocha GM

good stay

Customer review rating 4.4/5

Eyal D. Business - 29/03/2020 Confirmed reviews ALL

clean, nice, nice team

Dear EYAL D., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback, mainly concerning to our cleanliness and team perfirmance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo J Rocha GM

Nice hotel conveniently close to the highway

Customer review rating 4.4/5

Andy Business - 10/03/2020 Confirmed reviews ALL

The Novatel is located close to the main north - south highway and so is a convenient place to stay for a business trip. You can catch a taxi down to the old town for less than 10 Euros. The hotel is a functional building, nothing fancy, but the staff are very nice and it does a good breakfast. The WiFi is also fast and the hotel is clean and well maintained.

Dear Andy, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albino Afonso

Well located, Good breakfast but Horrible nights!

Customer review rating 4.4/5

Eduardo O. Families - 26/02/2020 Confirmed reviews ALL

POSITIVE POINTS: - Great staff - Very good breakfast - Nice location NEGATIVE POINTS: - The nights were terrible: bad pillows (all pillows too high) - Pretty hot at night. Although we are on winter, during our stay in this hotel the days were pretty hot for this season and there was no air conditioning only the heat function available. Me and my family had really bad nights with a lot of difficulties to sleep.

Exmo Senhor Eduardo O., Obrigado por ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Porto Gaia. Lamentamos que a prestação de serviço não tenha estado 100% à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Relativamente à sua observação sobre a temperatura do quarto, informamos que o sistema do hotel não permite uma gestão individualizada, o que poderá dificultar o controlo da temperatura, com destaque às épocas de transição. Asseguramos-lhe que serão tomadas as medidas possíveis, para que possamos evitar futuras ocorrências. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Albino Afonso

Good stay

Customer review rating 4.4/5

I H. Business - 16/02/2020 Confirmed reviews ALL

Excellent staff & service

Dear IAN h., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant manager, Albino Afonso

Excelente Staff

Customer review rating 4.4/5

Mario M. Business - 20/01/2020 Confirmed reviews ALL

Super

Exmo Senhor M., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

I got a room where I felt cigarette smoke.I had to change it.

Customer review rating 4.4/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Except the cigarrette smoke causing a room change the hotel/room was clean which I like a lot. During one breakfast not all meals were available (boiled eggs and some other elements were missing). What I miss most is more vegetables. It was only tomatos and salad.

Dear SEBASTIAN B., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Friendly staff, quiet hotel and we had a pleasant stay.

Customer review rating 4.4/5

Ajay Couples - 01/01/2020 Confirmed reviews ALL

Friendly and helpful staff. The location and facilities at the hotel is good. Overall we had a pleasant stay.

Dear AJAY E., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Clean and spacious room

Customer review rating 4.4/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Standard for Novotel. Breakfast was good with a variety of food selection.

Dear SHUK YEE W., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

very pleasant stay

Customer review rating 4.4/5

Anonymous Business - 28/12/2019 Confirmed reviews ALL

As always with the Accor group, very helpful, welcoming and professional staff. The location is convenient and the price tag honest.

Good morning, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Albino Afonso

Nice Portuguese people

Customer review rating 4.4/5

Michel D. Business - 27/12/2019 Confirmed reviews ALL

Nice and easy stay. Quiet hotel and very nice people working in.

Dear MICHEL D., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Albino Afonso

Great location and friendly staff

Customer review rating 4.4/5

Fernando Families - 09/12/2019 Confirmed reviews ALL

Great location and friendly staff breakfast also great

Dear FERNANDO, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Gay in Gaia

Customer review rating 4.4/5

D Couples - 27/11/2019 Confirmed reviews ALL

Welcoming staff in a convenient location.

Dear DANO M., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Very disgusting overall experience

Customer review rating 4.4/5

John O. Business - 12/11/2019 Confirmed reviews ALL

Your entire booking system and your online services are total bogus. Useless I mean I didnt want to comment but i have to do this.

Dear JOHN o., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Good as usual

Customer review rating 4.4/5

Anonymous Families - 11/11/2019 Confirmed reviews ALL

Como de costume , sempre de acordo com os Standards ACCOR ..............................

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Very Good. Excellent staff!

Customer review rating 4.4/5

Rs Families - 10/11/2019 Confirmed reviews ALL

All Staff was very kind and helpful, high quality breakfast, excellent service (late check-out disponibilization).

Dear RS, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

fantastic service!

Customer review rating 4.4/5

Martin L. Business - 21/10/2019 Confirmed reviews ALL

What matter most for me during my stay was your staffs. All your team were very accommodating during check-in, breakfast, dinner, room service and house keeping! I love seeing that the hotel provide gluten free bread/snack because diet requirements due to intolerance has become a big part in our life and also a big part in decision making to which hotel we should stay. Sorry I can't remember all the staff names who were very accommodating my request during lunch and dinner. Thank you for having your best service mind and smiles!

Dear MARTIN L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

All good

Customer review rating 4.4/5

Francisco F. Families - 09/10/2019 Confirmed reviews ALL

Thank you

Exmo Senhor F., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Familiar and friendly

Customer review rating 4.4/5

Martin &. G. S. Families - 04/10/2019 Confirmed reviews ALL

We booked Novotel because we know what to expect, which suits our family requirements well.

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Over charged

Customer review rating 4.4/5

G. Couples - 02/10/2019 Confirmed reviews ALL

Over charged for room. Charged for welcome drink that was supposed to be free.

Dear TODD G., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will contact you directly to ask you for some details concerning your complaint. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager
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