Novotel Porto Gaia

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Novotel Porto Gaia 4 stars

Customer review rating (ALL Rating) 4.4/5 523 reviews

ALLSAFE approved hotel

Novotel Porto Gaia
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Description

Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

Our accommodation(s)

Rooms at Novotel Porto Gaia have a neutral and simple but very modern décor. Spacious and well equipped with minibar, private bathroom, desk, sofa. Connect to the world! All rooms have free WIFI, LCD TV.

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

Fax: +351 22 772 8701

  • SANTO OVIDIO:  903, 902 AFURADA

  • By plane

    FRANC. SA CARNEIRO At 15km / 9 miles - Shuttle paying

  • By train

    CAMPANHA At 8km / 5 miles

  • By train

    DEVESAS At 5km / 3 miles

GPS:41.144019, -8.640998

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  523 reviews

TripAdvisor Rating  4.0/5  1,325 reviews

Well located, good infrastructure, best staff and wonderful breakfeast

Customer review rating 5.0/5

Bruno N. Families - Confirmed reviews ALL

For almost a week, I stayed in the Novotel in Vila Nova de Gaia. Me, my wife and 2 daughters. We were well treated and definitely we are going to recommend it to all our family and friends that come to Portugal.

Dear BRUNO N., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Nice Hotel

Customer review rating 4.5/5

Ray Friends - Confirmed reviews ALL

Short taxi ride into city centre, nice clean and comfortable hotel with friendly staff.

Dear Ray, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Short Stay

Customer review rating 3.0/5

Kumar Families - Confirmed reviews ALL

The room was dated but gets the job done.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pedro Gageiro General Manager

Not Novotel quality standard

Customer review rating 2.0/5

Anastasiia Families - Confirmed reviews ALL

Very small, cheap room, awful location

Dear ANASTASIIA P., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Pedro Gageiro

Liked the first time, not disappointed the 2nd time

Customer review rating 5.0/5

Randy S. Friends - Confirmed reviews ALL

Greater

Dear RANDY S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Great staff.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff was wonderful and attentive.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Nice Hotel

Customer review rating 4.0/5

Jeanette J. Couples - Confirmed reviews ALL

Nice hotel, location is good, although signs to the hotel are not clear, rooms clean and tidy and ood size, lovely welcome plate of fruit. The only issue was the WIFI, which we were not able to connect to until the morning of departure, the reception did help as much as she could but it was very disappointing

Dear JEANETTE J., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Nice hotel

TripAdvisor rating 4.0/5

jeanettej491 TripAdvisor review

Nice hotel, receptionist very helpful, car parking available and plenty of spaces, rooms was big and clean, lovely plate of good as a welcome Only issue was the lack of wifi, not sure what the problem was but came on In the early morning disappointed with that Also lack of signs directing you to the hotel

Madame Jeanettej 491, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Directeur

A tranquil place to stay an easy walk from quaint San Pedro

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Although the hotel is a little dated, it is perfectly comfortable and efficiently run. The staff were friendly and professional, the breakfast up to the high standard expected. The outdoor swimming pool and sunabathing area is a welcome added touch. Free parking was also a big plus.

Dear GRAEME S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

For me always well located, even the way of entry to reach the hotel it's never easy to find it. very calm during the night

Customer review rating 4.5/5

José V. Couples - Confirmed reviews ALL

nice moment in general, crew is very helpful and polite. the breakfast is very noisy on morning.

Dear JOSE CARLOS V., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Service needs to be better

TripAdvisor rating 3.0/5

aniljauhri Friends getaway - TripAdvisor review

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

Relaxing stay

TripAdvisor rating 4.0/5

Isabel R Couples - TripAdvisor review

I recommend this hotel. Spacious executive rooms with free drinks & capsules coffee machine. Toiletries, sleepers and bath robe. It’s very noisy but the rooms are sound proof. Excellent bed! It was August and I found the reception area too small bc there were too many kids running around!

Pleasant hotel with really good breakfast

TripAdvisor rating 5.0/5

veronlazarenko Friends getaway - TripAdvisor review

Nice tidy rooms. Breakfast was really really good, with possibility to sit outside next to the pool. Pool is very good for children, as it is not deep, but not for adults if you want to swim. Stuff is very nice and friendly.

Not up there as a Novotel

TripAdvisor rating 3.0/5

CORRADO V Families - TripAdvisor review

Bedroom 216 plug by bed not working and cover plate broken Poor room decoration with horrible textured paint on ceilings and walls We were charged 3 euros for a bottle from the bedroom fridge we did not take. Was refunded immediately No option to book breakfast after you have booked your room online should you decide that you will have breakfast after you check allergen information Rip off of 10 euros each for adults at reception and that’s a special deal. Usually 12 euros .Breakfast same items most mornings and water down cheap juices Not the best location without a car Expect traffic around the hotel in the mornings Disappointed

A wonderful stay

TripAdvisor rating 5.0/5

Hanks983 Families - TripAdvisor review

Very well situated hotel, but you will need a car. Excellent value for money with spacious, very comfortable rooms with tea and coffee making facilities and a safe. The breakfast was superb with a wide choice of fruit, breads, cheeses as well as hot food ie sausages, bacon , mushrooms and tomatoes. This is the best breakfast I have had in an Accor hotel and it should not be missed. 10 out of 10 for everything.

Porto and Gaia at your feet

TripAdvisor rating 5.0/5

renatofeliz Solo travel - TripAdvisor review

I normally stay in Porto center when I visit this city. This time I chose Novotel Gaia. Located in the top of a mountain in Gaia with magnificent view of Douro River joining the sea, Nice hotel, great rooms, Yummy breakfast and gentle crew all very well located, few minutes from Gaia's caves as well as from Porto riverside. I really enjoyed it and recommend. Very good hotel for family with kids with playground and eletronic games attractions.

A pleasant stay

TripAdvisor rating 4.0/5

filippoa891 Families - TripAdvisor review

Friendly welcome and excellent staff. Nice clean comfortable room. My daughter enjoyed the pool. A little out of main tourist area but an easy, quick and inexpensive trip in by taxi (6 euros). Good breakfast.

accessibility

TripAdvisor rating 2.0/5

Carlos L Families - TripAdvisor review

the room for people with mobility difficulties, was terrible. Ask the hotel to send you pictures so that you can evaluate the size of the problem. I can not describe it. Please do not advertise as being accessible; He is not.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pedro Gageiro General Manager

kapoor

TripAdvisor rating 3.0/5

Pooja P Families - TripAdvisor review

clean hotel, pleasant staff however as Air Conditioning was not switched one felt hot. they don't even have table fans. only solution was to open window & then was noisy due to traffic on the road. money spent was not worth due to this reason

Dear Kapoor, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

An unforgettable stay

TripAdvisor rating 5.0/5

Hanks983 Couples - TripAdvisor review

A wonderful and well situated hotel( if you have a car) , excellent value for money. Make sure you have breakfast, it is excellent. The staff were very friendly and helpful and gave us some advice about what to do in the area. We have already been twice to this hotel and will certainly come again in the future. A perfect stay.

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