The environment is great, the staff are extremely accommodating and professional . Polite and warm. The rooms are clean, well equipped and tidy. The swimming pool and restaurant area is also very clean. The food is fantastic

Friendly staff, small but nice pool, breakfast was good and the hotel was easy accessible and within short range of places to visit.

Caterina and the staff were so helpful and friendly, they made our stay so enjoyable.

We ware delighted with the stay. The staff was helpful and profesional, room clean and spaceful.

We really enjoyed our stay at Novotel Porto Gaia. The staff were extremely helpful, friendly, worked really hard and attended to all our requests. The hotel was clean and we felt very safe with the Covid measures that were put in place. The breakfast selection was fantastic and the food was very fresh and tasty. There was ample parking and it was great in terms of location, quite central for exploring and not too far from the airport. I would definitely recommend this hotel to friends and family and would love to stay there again.

all ok

Estancia agradable deseando volver

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

I recommend this hotel. Spacious executive rooms with free drinks & capsules coffee machine. Toiletries, sleepers and bath robe. It’s very noisy but the rooms are sound proof. Excellent bed! It was August and I found the reception area too small bc there were too many kids running around!

Nice tidy rooms. Breakfast was really really good, with possibility to sit outside next to the pool. Pool is very good for children, as it is not deep, but not for adults if you want to swim. Stuff is very nice and friendly.

Bedroom 216 plug by bed not working and cover plate broken Poor room decoration with horrible textured paint on ceilings and walls We were charged 3 euros for a bottle from the bedroom fridge we did not take. Was refunded immediately No option to book breakfast after you have booked your room online should you decide that you will have breakfast after you check allergen information Rip off of 10 euros each for adults at reception and that’s a special deal. Usually 12 euros .Breakfast same items most mornings and water down cheap juices Not the best location without a car Expect traffic around the hotel in the mornings Disappointed

Very well situated hotel, but you will need a car. Excellent value for money with spacious, very comfortable rooms with tea and coffee making facilities and a safe. The breakfast was superb with a wide choice of fruit, breads, cheeses as well as hot food ie sausages, bacon , mushrooms and tomatoes. This is the best breakfast I have had in an Accor hotel and it should not be missed. 10 out of 10 for everything.

I normally stay in Porto center when I visit this city. This time I chose Novotel Gaia. Located in the top of a mountain in Gaia with magnificent view of Douro River joining the sea, Nice hotel, great rooms, Yummy breakfast and gentle crew all very well located, few minutes from Gaia's caves as well as from Porto riverside. I really enjoyed it and recommend. Very good hotel for family with kids with playground and eletronic games attractions.

Friendly welcome and excellent staff. Nice clean comfortable room. My daughter enjoyed the pool. A little out of main tourist area but an easy, quick and inexpensive trip in by taxi (6 euros). Good breakfast.

the room for people with mobility difficulties, was terrible. Ask the hotel to send you pictures so that you can evaluate the size of the problem. I can not describe it. Please do not advertise as being accessible; He is not.