Novotel Porto Gaia 4 stars

Customer review rating (ALL Rating) 4.4/5 994 reviews

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Novotel Porto Gaia - Image 1
Novotel Porto Gaia - Image 2
Novotel Porto Gaia - Image 3
Novotel Porto Gaia - Image 4
Rua Martir São Sebastião, Afurada, 4400-499 VILA NOVA DE GAIA, Portugal

Description

Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Room with 2 single beds and one sofa bed. Includes WiFi, safe, coffee and tea making facilities, plus bathroom with bathtub.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Twin bed(s) x2

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Twin bed(s) and 1 x Double sofa bed(s)
See availabilities

Modern, spacious room with 1 queen bed and 1 sofa bed. Includes a work area, air conditioning, minibar, complimentary tea and coffee, LCD TV, phone, safe and free Wi-Fi. Sleeps 2 adults and 2 children or 3 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy a modern and comfortable room with a double bed and a sofa bed

  • Views:

    City View or Courtyard View or Garden View or River side

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room combining modern decor with comfort and innovation. Free additional services include WIFI, espresso machine, tea, minibar and a wide range of welcome products. Sleeps up to 2 adults.

  • Views:

    Ocean/Sea view or Panorama view or Pool side

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144019, -8.640998

Telephone
+351 22 772 8700

Calls to a national
fixed network

Fax +351 22 772 8701
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • OPO Additional charge
  • FRANC. SA CARNEIRO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 93 rooms
  • One room for people with reduced mobility
  • 40 family rooms
  • 4 connecting rooms
  • 93 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge
  • Room service Additional charge
  • Children

Business

5 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Indoor playground for children
  • Play area

Well-being

Piscina

  • Outside
  • On site

Sports and leisure

Kayaking

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Bike rack facilities

  • Nearby

Golf

  • Nearby

Sailing

  • Nearby

Wind surfing facilities

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Outdoor parking
  • Private

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

STREET FOOD TERRACE

Photo out of - STREET FOOD TERRACE

The hotels Street Food Terrace restaurant serves modern cuisine with regional snacks and bites. In summer, do not miss the barbecues on the terrace by the pool.

Cooking style
Thematic cuisine
Chef name
Luis Almeida
Capacity
110
Accessibility
Accessible service
4400-499 Vila Nova De Gaia, Portugal
Telephone +351 22 772 8700

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The hotels Street Food Terrace restaurant serves modern cuisine with regional snacks and bites. In summer, do not miss the barbecues on the terrace by the pool.

Bring friends or family and enjoy drinks and snacks. Le Bar is undoubtedly the perfect place for those who want to relax late afternoon and savor a nice glass of port wine.

Whether in a private space or in the garden surrounded by nature, our team knows just how to create fond memories

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  994 reviews

Customer review rating 2.5/5

Florent T. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 2.0/5

Andy D. Friends - Confirmed reviews ALL

Dear Guest, Thank you for reaching out to us directly and giving us the opportunity to respond to your feedback before sharing your experience publicly. I am deeply sorry to hear that your stay did not meet your expectations and fell short of the standard you usually experience at Novotel hotels. As a Gold member, your loyalty is incredibly important to us, and it is unacceptable that you did not receive the recognition, upgrade (subject to availability), or the special welcome you deserve. We sincerely apologize for the operational and service failures you described We want to show you how much we value your loyalty and regain your trust in our brand. Therefore, we would like to offer you a complimentary one-night stay in a fully prepared room, complete with the VIP treatment your Gold status deserves, during your next visit. Please contact me directly through this email when planning your next trip so that I can personally oversee all the details of your reservation and ensure a flawless stay. Warm regards, Sincerely, Carlos Correia General Manager

Customer review rating 1.5/5

Paulo S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia Director Geral

Customer review rating 3.0/5

Pascal D. P. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General Manager

Customer review rating 3.5/5

Dragan D. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 2.0/5

Andy D. Friends - Confirmed reviews ALL

Before posting publicly i would like to give you to opportunity to respond. I was dissapointed by our stay. I booked a room for 3 people. Everything in the room was for 2. 2 cups, 2 glasses etc. I am a gold member. No upgrade or anything special. Not even a note. The hotel seemed very unloved with some staff boarderline unhelpful. Seagulls constantly squarking around the pool. Sunbeds are all broken and need to be replaced, the room was super hot despite having the cool air on. Bathroom had mould. Only food on sunday was breakfast. Told no snacks available. The drinks are all a different price every time you order sometimes a Gin and tonic is 11 euros next tome it is 9! Refused a late checkout. Certainly not my best novotel experience and ive had a few!!

Dear Guest, Thank you for reaching out to us directly and giving us the opportunity to respond to your feedback before sharing your experience publicly. I am deeply sorry to hear that your stay did not meet your expectations and fell short of the standard you usually experience at Novotel hotels. As a Gold member, your loyalty is incredibly important to us, and it is unacceptable that you did not receive the recognition, upgrade (subject to availability), or the special welcome you deserve. We sincerely apologize for the operational and service failures you described We want to show you how much we value your loyalty and regain your trust in our brand. Therefore, we would like to offer you a complimentary one-night stay in a fully prepared room, complete with the VIP treatment your Gold status deserves, during your next visit. Please contact me directly through this email when planning your next trip so that I can personally oversee all the details of your reservation and ensure a flawless stay. Warm regards, Sincerely, Carlos Correia General Manager

Customer review rating 1.5/5

Paulo S. Couples - Confirmed reviews ALL

We arrived at 13h38, aware that checkin only started at 14h but if the room was available, we'd like to know if we could already have access. There were 2 receptionists at the front desk chatting, and were talking about customers because I still overheard them saying that the customers understood Portuguese and had been standing there. When they say us, they stopped and attended to us. We were told that checkin only starts at 14h and even then there was no guarantee that our room would be ready at that time. If however, we wanted, we could have paid to have an early checkin, but arriving at 14h without this early check in wouldn't have guaranteed our room. The receptionist wasn't really kind or helpful, and she simply said, that information is explicit in the booking info. It isn't. What's in the booking info is that our room is available from 14h onwards, which doesn't mean they could choose to only give us a room at some time after 14h. Still, we waited until 14h15, giving some time to allow a room to actually become available, and went back inside to check. Since 14h is the checkin time, there were all of a sudden quite a few guests checking in, but now there was only 1 person at the front-desk doing check-ins. We waited in line as expected, and as soon as the guest in front of us checks in, another guest cuts in front to ask if their room was ready and the receptionist simply says yes, and starts their checkin first. They were there earlier, as we were, but decided that they could cut in since they were in "waiting". The recepitionist just said, they were here longer than you and went ahead without apologizing or anything. Being the first time we actually had the ability to try out the pool, we overheard her explaining how the towels work to the other guests ahead of us, but when it came to our turn, she didn't explain anything and I actually had to ask since this was in our interest. We have been several times to this hotel, and this was the worst checkin experience ever.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia Director Geral

Customer review rating 3.0/5

Pascal D. P. Business - Confirmed reviews ALL

I didn’t wanted my room to be cleaned nor change towels. On the card its mention you get 100 points per day. 4x 100=400 but i got only 100. Why??

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General Manager

Customer review rating 3.5/5

Dragan D. Business - Confirmed reviews ALL

There was a smell from the sewerage system in the bathroom, but also in the room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General Manager

Customer review rating 4.0/5

Isabel B. Families - Confirmed reviews ALL

Boa

Customer review rating 2.0/5

Bruno S. L. B. Families - Confirmed reviews ALL

Positive points: good pool area, more than one parking lot, excellent breakfast and service in general. Negative points: ar conditioner does not work well, it was really warm in the room even with it turned on - it is basically only ventilation; not enough space to hang towels in the room (when you have a family with bath and pool towels it becomes a problem), it is a small room for a family; only one lift for three floors above the ground level.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great pool,friendly staff, well located

Customer review rating 5.0/5

Phil W. Couples - Confirmed reviews ALL

From the initial check in that was friendly and professional, to the well presented and Comfortable bedroom we wer Once again very pleased with our stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Correia General Manager

Customer review rating 2.5/5

Grant M. Families - Confirmed reviews ALL

Room 407 the air conditioner does not work, the fan works but it does not cool the air down. A nice swimming pool but you need more lounge chairs and umbrellas as too few for the number of visitors so we had to wait a long time to get a chair and some shade.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General Manager

Customer review rating 2.5/5

Tatiana K. Families - Confirmed reviews ALL

Small room, briefly cleaned, quite outdated. The breakfast was tasty, with variaty of food. Indoor and outdoor playground for rather small children.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 4.5/5

Alison F. Couples - Confirmed reviews ALL

Check in was smooth. Very friendly staff. Shame guests are unable to have a drink at the pool terrace in the evenings, only in the bar. We had an option to not have our room cleaned on the first morning. Unfortunately my husband had a bad bout of food poisoning on the second morning and again we chose not to have room cleaned in order for him to recover. When passing reception I was asked if I wanted room cleaned so I explained why. We had an Executive Room Sea View with free minibar. This was only restocked once during our stay. It was our wedding anniversary during our stay and husband asked if hotel could do something special (he was happy to pay) They brought a bottle of sparkling wine and lovely cake - thank you, a lovely surprise and they did not charge. Check out was qui k and easy.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 4.5/5

Sandra C. M. F. Families - Confirmed reviews ALL

I spend two days with my son in Novotel Porto Gaia. It's a great hotel, good services and amenities. Good breakfast, pool and comfortable beds. Good value for maney, overall.Afurada is really beautiful too. Will definitly return.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Correia General Manager

Customer review rating 5.0/5

Jorge M. Couples - Confirmed reviews ALL

Very friendly staff, nice breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Correia General Manager

Customer review rating 1.0/5

Barbara R. Families - Confirmed reviews ALL

Me and my brothers had the most horrible experience one could have in a one night hotel stay. The room appeared tidy however the sofa bed smelled dusty, and unclean like a dog has just spend the night there — and unfortunately so did the bed covers. I understand that the hotel is pet-friendly but I would expect it to be able to maintain the rooms clean and free of allergens and smells for other guests too. Otherwise it's more like a Pet hotel ? My youngest brother unfortunately went to sleep and woke with body sores like something had bitten him at night.... I think we can only wonder what it might be .... Appalling Service and one certainly never to repeat again!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Correia General manager

Customer review rating 4.5/5

Carolina A. S. Families - Confirmed reviews ALL

I really love this hotel. It has everything we expected from a hotel in the city, but the location is perfect for feeling a bit further away from the main historic centre. The staff was very friendly, they all spoke Spanish well and were very accomodating. They even updgraded us a sea view executive room and we had a free minibar which we are really grateful for. My boy loved the pool and playground and the big chess!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Correia General Manager

Customer review rating 3.0/5

Terrence F. Couples - Confirmed reviews ALL

No gym or sauna

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 4.0/5

Murat Y. Families - Confirmed reviews ALL

It was a nice experience, good price for service provided, need renovation soon

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 3.5/5

Barbara V. Couples - Confirmed reviews ALL

Our stay was overall good, but the AC wasn’t working, which was uncomfortable. We stayed there in May, with 18-20 degrees weather but the room became too warm without AC. The room type was advertised with free minibar, it meant 1 bottle coca cola and 1 bottle water. So do not pay extra for this room type because of the minibar. There was only one bathrobe and slippers in our room, but when I asked for an other one, the staff gave us one more. The housekeeping staff was kind and helpful. The beakfast was good, and the staff was friendly.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Customer review rating 3.5/5

Jean-philippe B. Business - Confirmed reviews ALL

I know the hotel since many years, nothing special , nice location, staff friendly. Only one comment: I am diamond member since 3 years and it is the first time that i didn’t received a welcoming message in my room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carlos Correia General Manager

Other web-users rate our hotel

  • 393 reviews 8.4/10 Location
  • 677 reviews 5.7/10 Room
  • 667 reviews 8.9/10 Service
  • 491 reviews 8.7/10 Breakfast
  • 376 reviews 4.8/10 Comfort
  • 244 reviews 6.6/10 Cleanliness
  • 203 reviews 6.2/10 Value
  • 200 reviews 5.8/10 Food

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