Novotel Porto Gaia Hotel 4 stars

TripAdvisor rating 4.0/5 1,280 reviews
Novotel Porto Gaia
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Room 1

Number of guests
Children's age

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Hotel extras

  • 3.7 miles from Porto, easily accessed by road and close to the Vila Nova de Gaia wine cellars

  • Swimming pool for adults and children, outdoor gardens and a terrace

  • Free car park

  • Children's area, giant chess and a games room

  • Excellent meeting and events facilities and rooms with natural light for unique trips

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • FRANC. SA CARNEIROPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião
Afurada
Nº de Registo:303
4400-499
vila nova de gaia
portugal

Check-in from 14h00

Check out up to 12h00

  • SANTO OVIDIO :   903, 902 AFURADA

  • By plane

    FRANC. SA CARNEIRO At 15km / 9.32 miles - Shuttle paying

  • By train

    CAMPANHA At 8km / 5 miles

  • By train

    DEVESAS At 5km / 3.13 miles

GPS :41.144019, -8.640998

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room Sea View - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18
  • Views: Ocean/Sea view, City side, River side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: City side, Garden side, Courtyard side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room Sea View - 01 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: Ocean/Sea view, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

STREET FOOD TERRACE

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Our restaurant offers modern cuisine or delicious snacks. Enjoy our terrace in the summer and don't miss out on the barbecues and other food-related fun

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Want to relax? Come to our bar, watch your favorite sport on a giant screen and enjoy a fine glass of Port, or even enjoy the nice weather on the terrace with your favorite cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 220

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 105 people

Find out more

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,318 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,280 reviews

Gay in Gaia

Customer review rating 4.4/5

D Couples - 27/11/2019 Confirmed reviews ALL

Welcoming staff in a convenient location.

Dear DANO M., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Very disgusting overall experience

Customer review rating 4.4/5

John O. Business - 12/11/2019 Confirmed reviews ALL

Your entire booking system and your online services are total bogus. Useless I mean I didnt want to comment but i have to do this.

Dear JOHN o., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Good as usual

Customer review rating 4.4/5

Anonymous Families - 11/11/2019 Confirmed reviews ALL

Como de costume , sempre de acordo com os Standards ACCOR ..............................

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Very Good. Excellent staff!

Customer review rating 4.4/5

Rs Families - 10/11/2019 Confirmed reviews ALL

All Staff was very kind and helpful, high quality breakfast, excellent service (late check-out disponibilization).

Dear RS, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

fantastic service!

Customer review rating 4.4/5

Martin L. Business - 21/10/2019 Confirmed reviews ALL

What matter most for me during my stay was your staffs. All your team were very accommodating during check-in, breakfast, dinner, room service and house keeping! I love seeing that the hotel provide gluten free bread/snack because diet requirements due to intolerance has become a big part in our life and also a big part in decision making to which hotel we should stay. Sorry I can't remember all the staff names who were very accommodating my request during lunch and dinner. Thank you for having your best service mind and smiles!

Dear MARTIN L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

All good

Customer review rating 4.4/5

Francisco F. Families - 09/10/2019 Confirmed reviews ALL

Thank you

Exmo Senhor F., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Familiar and friendly

Customer review rating 4.4/5

Martin &. G. S. Families - 04/10/2019 Confirmed reviews ALL

We booked Novotel because we know what to expect, which suits our family requirements well.

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Over charged

Customer review rating 4.4/5

G. Couples - 02/10/2019 Confirmed reviews ALL

Over charged for room. Charged for welcome drink that was supposed to be free.

Dear TODD G., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will contact you directly to ask you for some details concerning your complaint. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Perfect match to our requirements (two people, base to meet friends in Porto).

Customer review rating 4.4/5

Luís Couples - 30/09/2019 Confirmed reviews ALL

Nice bed, good facilities, friendly staff, nice breakfast. Great location, just far enough to the tourist masses. Can have relative peace and quiet.

Exmo Senhor Luis, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Very friendly!

Customer review rating 4.4/5

Miguel P. Business - 14/09/2019 Confirmed reviews ALL

It was very friendly and I had a really good time with you.

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

OK but not impressed by some staff

Customer review rating 4.4/5

Kenneth C. Couples - 10/09/2019 Confirmed reviews ALL

OK but reception were inflexible about our loyalty discount which was not honoured.

Dear KENNETH C., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Excellent

Customer review rating 4.4/5

Anonymous Couples - 08/09/2019 Confirmed reviews ALL

Excellent

Dear PATRICIA B., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Excellent

Customer review rating 4.4/5

Susan S. Families - 07/09/2019 Confirmed reviews ALL

We loved staying at Novotel Porto Gaia Its my second time here, the staff are wonderful. Very helpful, kind and attentive. Breakfast is excellent and the place is always impeccably cleaned

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Returning guests

Customer review rating 4.4/5

Gillian G. Families - 05/09/2019 Confirmed reviews ALL

We stayed in 2017 and looked forward to another great stay. We felt the service in bar & restaurant were not so good as last time. Reception service was excellent. Housekeeping good. Pool and surrounding area very good... plenty of towels We may return in a couple of years. Thanks for a nice few days

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pedro Gageiro General Manager

Great for family -- but the room and hallways feel old!

Customer review rating 4.4/5

Anonymous Families - 02/09/2019 Confirmed reviews ALL

I always love the Novotel experience when travelling with my family, but the room and the hallways feel old. The bathtub, sink, and toilet look worn, which feels dirty even when it's been cleaned. The closets don't look well cleaned -- there was even a lot of dust on the top the closet! The blankets on the bed feel old and dirty, which is not nice. Other than that, we enjoyed the stay. The staff was nice and helpful, the breakfast was great (shame that the orange juice isn't fresh though) and we thoroughly enjoyed the facilities for the kids -- the outdoors playground and indoor features.

Exmo Senhor L., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Service needs to be better

TripAdvisor rating 4.0/5

aniljauhri Friends getaway - 02/09/2019 TripAdvisor review

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

Good place to stay for a night when on route

Customer review rating 4.4/5

Manny C. Families - 27/08/2019 Confirmed reviews ALL

It was as expected, nothing more , nothing less. I get the impression that the hotel is in need of renovations as the carpets are dirty and the showers need repairs

Dear MANUEL FERNANDO DINIZ C., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Satisfied. Hotel is a bit dated compared to the pictures.

Customer review rating 4.4/5

Anonymous Families - 27/08/2019 Confirmed reviews ALL

Hotel a bit dated but very clean. Staff very friendly and professional. Good breakfast with variations.

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame,nos salutations distinguées. Pedro Gageiro Directeur

Good value for money

Customer review rating 4.4/5

Anonymous Friends - 26/08/2019 Confirmed reviews ALL

Very nice welcome and service. Quite remote

Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Directeur

Pleasant stay

Customer review rating 4.4/5

Isabel V. Couples - 23/08/2019 Confirmed reviews ALL

I liked the proof sound rooms. The free daily drinks and coffee in executive room, the bedding and spacious room. I liked less the limited space in bar, reception and kids machine -although bravo for the noiseless machine! Maybe this hotel is best suited for families

Madame R., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Director Geral
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