Novotel Porto Gaia Hotel 4 stars

Customer review rating 4.4/5 3,440 reviews
Novotel Porto Gaia
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 3.7 miles from Porto, easily accessed by road and close to the Vila Nova de Gaia wine cellars

  • Swimming pool for adults and children, outdoor gardens and a terrace

  • Free car park

  • Children's area, giant chess and a games room

  • Excellent meeting and events facilities and rooms with natural light for unique trips

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • FRANC. SA CARNEIROPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião
Afurada
Nº de Registo:303
4400-499
vila nova de gaia
portugal

Check-in from 14h00

Check out up to 12h00

  • SANTO OVIDIO :   903, 902 AFURADA

  • By plane

    FRANC. SA CARNEIRO At 15km / 9.32 miles - Shuttle paying

  • By train

    CAMPANHA At 8km / 5 miles

  • By train

    DEVESAS At 5km / 3.13 miles

GPS :41.144019, -8.640998

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room Sea View - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18
  • Views: Ocean/Sea view, City side, River side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: City side, Garden side, Courtyard side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room Sea View - 01 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: Ocean/Sea view, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

STREET FOOD TERRACE

Type of cuisine: Thematic cuisine

Our restaurant offers modern cuisine or delicious snacks. Enjoy our terrace in the summer and don't miss out on the barbecues and other food-related fun

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Want to relax? Come to our bar, watch your favorite sport on a giant screen and enjoy a fine glass of Port, or even enjoy the nice weather on the terrace with your favorite cocktail

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 220

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 105 people

Find out more

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,440 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,287 reviews

Good stay

Customer review rating 4.4/5

I H. Business - 16/02/2020 Confirmed reviews ALL

Excellent staff & service

Dear IAN h., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant manager, Albino Afonso

Excelente Staff

Customer review rating 4.4/5

Mario M. Business - 20/01/2020 Confirmed reviews ALL

Super

Exmo Senhor M., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

I got a room where I felt cigarette smoke.I had to change it.

Customer review rating 4.4/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Except the cigarrette smoke causing a room change the hotel/room was clean which I like a lot. During one breakfast not all meals were available (boiled eggs and some other elements were missing). What I miss most is more vegetables. It was only tomatos and salad.

Dear SEBASTIAN B., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Friendly staff, quiet hotel and we had a pleasant stay.

Customer review rating 4.4/5

Ajay Couples - 01/01/2020 Confirmed reviews ALL

Friendly and helpful staff. The location and facilities at the hotel is good. Overall we had a pleasant stay.

Dear AJAY E., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Clean and spacious room

Customer review rating 4.4/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Standard for Novotel. Breakfast was good with a variety of food selection.

Dear SHUK YEE W., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

very pleasant stay

Customer review rating 4.4/5

Anonymous Business - 28/12/2019 Confirmed reviews ALL

As always with the Accor group, very helpful, welcoming and professional staff. The location is convenient and the price tag honest.

Good morning, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Albino Afonso

Nice Portuguese people

Customer review rating 4.4/5

Michel D. Business - 27/12/2019 Confirmed reviews ALL

Nice and easy stay. Quiet hotel and very nice people working in.

Dear MICHEL D., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Albino Afonso

Great location and friendly staff

Customer review rating 4.4/5

Fernando Families - 09/12/2019 Confirmed reviews ALL

Great location and friendly staff breakfast also great

Dear FERNANDO, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Gay in Gaia

Customer review rating 4.4/5

D Couples - 27/11/2019 Confirmed reviews ALL

Welcoming staff in a convenient location.

Dear DANO M., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Very disgusting overall experience

Customer review rating 4.4/5

John O. Business - 12/11/2019 Confirmed reviews ALL

Your entire booking system and your online services are total bogus. Useless I mean I didnt want to comment but i have to do this.

Dear JOHN o., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Good as usual

Customer review rating 4.4/5

Anonymous Families - 11/11/2019 Confirmed reviews ALL

Como de costume , sempre de acordo com os Standards ACCOR ..............................

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Very Good. Excellent staff!

Customer review rating 4.4/5

Rs Families - 10/11/2019 Confirmed reviews ALL

All Staff was very kind and helpful, high quality breakfast, excellent service (late check-out disponibilization).

Dear RS, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

fantastic service!

Customer review rating 4.4/5

Martin L. Business - 21/10/2019 Confirmed reviews ALL

What matter most for me during my stay was your staffs. All your team were very accommodating during check-in, breakfast, dinner, room service and house keeping! I love seeing that the hotel provide gluten free bread/snack because diet requirements due to intolerance has become a big part in our life and also a big part in decision making to which hotel we should stay. Sorry I can't remember all the staff names who were very accommodating my request during lunch and dinner. Thank you for having your best service mind and smiles!

Dear MARTIN L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

All good

Customer review rating 4.4/5

Francisco F. Families - 09/10/2019 Confirmed reviews ALL

Thank you

Exmo Senhor F., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Familiar and friendly

Customer review rating 4.4/5

Martin &. G. S. Families - 04/10/2019 Confirmed reviews ALL

We booked Novotel because we know what to expect, which suits our family requirements well.

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Over charged

Customer review rating 4.4/5

G. Couples - 02/10/2019 Confirmed reviews ALL

Over charged for room. Charged for welcome drink that was supposed to be free.

Dear TODD G., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will contact you directly to ask you for some details concerning your complaint. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Perfect match to our requirements (two people, base to meet friends in Porto).

Customer review rating 4.4/5

Luís Couples - 30/09/2019 Confirmed reviews ALL

Nice bed, good facilities, friendly staff, nice breakfast. Great location, just far enough to the tourist masses. Can have relative peace and quiet.

Exmo Senhor Luis, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Very friendly!

Customer review rating 4.4/5

Miguel P. Business - 14/09/2019 Confirmed reviews ALL

It was very friendly and I had a really good time with you.

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

OK but not impressed by some staff

Customer review rating 4.4/5

Kenneth C. Couples - 10/09/2019 Confirmed reviews ALL

OK but reception were inflexible about our loyalty discount which was not honoured.

Dear KENNETH C., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Excellent

Customer review rating 4.4/5

Anonymous Couples - 08/09/2019 Confirmed reviews ALL

Excellent

Dear PATRICIA B., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager
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