Novotel Porto Gaia Hotel 4 stars

Name: Novotel Porto Gaia
Address: VILA NOVA DE GAIA, 4400-499, PORTUGAL
Telephone: (+351)22/7728700
Rating: 4.4

Customer review rating 4.4/5 3,823 reviews

ALLSAFE approved hotel

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+ 21 Services

Novotel Porto Gaia Hotel

Hotel that makes every moment matter

The General Manager and team at the Novotel Porto Gaia wish you a warm welcome

Pedro Gageiro, Hotel Manager

Located near the Douro River in Vila Nova de Gaia, Novotel Porto Gaia is the ideal hotel to explore the city and the famous Port Wine Cellars! Undoubtedly a major tourist attraction for their wine tastings. Unwind in one of the 93 rooms, relax by the pool or have a drink on the terrace. The hotel also has a children's play area, gardens and 7 fully equipped meeting rooms for events or business meetings.

Novotel Porto Gaia is in the wine region, close to many wine cellars, and 1.9 miles from Porto Cathedral and the Soares dos Reis National Museum. Arrábida shopping center is just a 6-minute walk away. Visit Taylor's Cellars, one of the oldest port wine cellars! Novotel Porto Gaia is set within a peaceful environment in the city, making it an ideal hotel for families or small business trips.

"Novotel Porto Gaia Rua Martir São Sebastião Afurada Reg. no.:303 4400-499 GAIA PORTUGAL Tel: +351227728700 Fax: +35122/7728701 Email Claims"

Hotel extras

Close to the Port Wine Cellars and the Serralves Foundation
Close to many wine cellars and Arrábida Shopping
Children's play area, gardens, outdoor pool and terrace
5 meeting rooms equipped for a capacity of 200 people
In summer there are barbecues on the terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião
Afurada
Nº de Registo:303
4400-499 vila nova de gaia
portugal

Tel: +351227728700

Fax: (+351)22/7728701

Portuguese book of claims

Check-in from 14h00

Check out up to 12h00

SANTO OVIDIO : 903, 902 AFURADA

By plane
FRANC. SA CARNEIRO At 15km / 9.32 miles - Shuttle paying
By train
CAMPANHA At 8km / 5 miles
By train
DEVESAS At 5km / 3.13 miles

GPS :41.144019, -8.640998

Hotel services

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet Additional charge
- Express Additional charge
- Children
- Room service Additional charge
Room service
- Cold snacks
- Hot meals

5 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 93 rooms
- One room for people with reduced mobility
- 40 family rooms
- 4 connecting rooms
- 67 non-smoking rooms
- 4 floors
Languages spoken at the hotel
- Spanish
- English
- Portuguese
- French
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Elevator to all floor
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Desk equipment available
- Shoe shine machine
Iron
- Iron at reception
Safe deposit box at reception
- Safe deposit box at reception

Shuttle
- FRANC. SA CARNEIRO Additional charge
- OPO Additional charge
Parking
- On site

Piscina
- Outside
- On site

Services for children
- Video game area
- Outdoor playground for children
- Indoor playground for children
- Play area

Our accommodation(s)

Rooms at Novotel Porto Gaia have a neutral and simple but very modern décor. Spacious and well equipped with minibar, private bathroom, desk, sofa. Connect to the world! All rooms have free WIFI, LCD TV.

Standard Room - 1 queen bed and 1 sofa bed

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Standard Room Sea View - 1 queen bed and 1 sofa bed

Max. number of persons: 4
Area: From 18 m² / 194 sq ft
Views: Ocean/Sea view, City View, River side, Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Business Desk
Bathroom products
Direct dial telephone

Superior Room - 1 queen bed and 1 sofa bed

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: City View, Garden View, Courtyard View, River side *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Executive Room Sea View - 01 queen bed and 1 sofa bed

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: Ocean/Sea view, Panorama view, Pool side *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 220 m²
Maximum capacity: 200 people
Maximum banquet capacity: 105 people

Find out more

Nice Hotel

Jeanette J. Couples - 11/10/2021 Confirmed reviews ALL

Nice hotel, location is good, although signs to the hotel are not clear, rooms clean and tidy and ood size, lovely welcome plate of fruit. The only issue was the WIFI, which we were not able to connect to until the morning of departure, the reception did help as much as she could but it was very disappointing

Dear JEANETTE J., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Nice hotel

jeanettej491 09/10/2021 TripAdvisor review

Nice hotel, receptionist very helpful, car parking available and plenty of spaces, rooms was big and clean, lovely plate of good as a welcome Only issue was the lack of wifi, not sure what the problem was but came on In the early morning disappointed with that Also lack of signs directing you to the hotel

Madame Jeanettej 491, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Directeur

A tranquil place to stay an easy walk from quaint San Pedro

Anonymous Couples - 23/09/2021 Confirmed reviews ALL

Although the hotel is a little dated, it is perfectly comfortable and efficiently run. The staff were friendly and professional, the breakfast up to the high standard expected. The outdoor swimming pool and sunabathing area is a welcome added touch. Free parking was also a big plus.

Dear GRAEME S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

For me always well located, even the way of entry to reach the hotel it's never easy to find it. very calm during the night

José V. Couples - 13/09/2021 Confirmed reviews ALL

nice moment in general, crew is very helpful and polite. the breakfast is very noisy on morning.

Dear JOSE CARLOS V., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Pleasant and relaxing stay

Guy Families - 26/08/2021 Confirmed reviews ALL

The environment is great, the staff are extremely accommodating and professional . Polite and warm. The rooms are clean, well equipped and tidy. The swimming pool and restaurant area is also very clean. The food is fantastic

Dear Guy We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Great stay

Claudio Families - 23/08/2021 Confirmed reviews ALL

Friendly staff, small but nice pool, breakfast was good and the hotel was easy accessible and within short range of places to visit.

Dear CLAUDIO, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Great Location for the beaches and the city.

Mark A. Families - 23/08/2021 Confirmed reviews ALL

Caterina and the staff were so helpful and friendly, they made our stay so enjoyable.

Dear MARK A., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Wonderful płace to explore Porto and rehion

Aneta Families - 31/07/2021 Confirmed reviews ALL

We ware delighted with the stay. The staff was helpful and profesional, room clean and spaceful.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pani/ Pana komentarze dotyczące pobytu w Novotel Porto Gaia. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią / Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana / przekonany, że Pani/Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani/Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Pedro Gageiro General Manager

Fantastic Service and Friendly Staff

Mrs. S. Families - 17/07/2021 Confirmed reviews ALL

We really enjoyed our stay at Novotel Porto Gaia. The staff were extremely helpful, friendly, worked really hard and attended to all our requests. The hotel was clean and we felt very safe with the Covid measures that were put in place. The breakfast selection was fantastic and the food was very fresh and tasty. There was ample parking and it was great in terms of location, quite central for exploring and not too far from the airport. I would definitely recommend this hotel to friends and family and would love to stay there again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Very pleasant staff

Anonymous Families - 05/07/2021 Confirmed reviews ALL

all ok

Dear PIETRO R., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albino Afonso

Trato excelente

Verónica Families - 30/06/2021 Confirmed reviews ALL

Estancia agradable deseando volver

Estimada VERONICA, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Porto Gaia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Pedro Gageiro Director

Decent property & helpful staff

Mr A. Families - 08/06/2021 Confirmed reviews ALL

This is a decent property with an outdoor pool. Hotel staffs are really helpful and accommodating. We used a rental car which made it easier for us to navigate through local area and attractions.

Dear A. A., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Ok location for City

Gary S. Friends - 31/05/2021 Confirmed reviews ALL

Satisfactory, given Covid regulations

Dear GAR S., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Excellent staff

Humberto S. Business - 30/05/2021 Confirmed reviews ALL

Staff is clearly working in reduce mode. Too many tasks and not many workers. However, the make a real effort to keep the tradicional "feel welcome" of Accor, and they are able to do it in a friendly and professional way. I hope you can increase the staff number shortly and keep the usual standards. Please value to your staff the same way you value your customers: without that it will be just another hotel. As guess I value that.

Dear HUMBERTO S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've reopened after 8 months of shuting due to COVID pandemics, and we are still adapting all our services to the new reality in this troubled times where prediction of the activity peaks is still difficult, your comments will help us to understand this scenario, and adapt in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Service needs to be better

aniljauhri Friends getaway - 02/09/2019 TripAdvisor review

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

Relaxing stay

Isabel R Couples - 18/08/2019 TripAdvisor review

I recommend this hotel. Spacious executive rooms with free drinks & capsules coffee machine. Toiletries, sleepers and bath robe. It’s very noisy but the rooms are sound proof. Excellent bed! It was August and I found the reception area too small bc there were too many kids running around!

Pleasant hotel with really good breakfast

veronlazarenko Friends getaway - 16/07/2019 TripAdvisor review

Nice tidy rooms. Breakfast was really really good, with possibility to sit outside next to the pool. Pool is very good for children, as it is not deep, but not for adults if you want to swim. Stuff is very nice and friendly.

Not up there as a Novotel

CORRADO V Family - 26/02/2019 TripAdvisor review

Bedroom 216 plug by bed not working and cover plate broken Poor room decoration with horrible textured paint on ceilings and walls We were charged 3 euros for a bottle from the bedroom fridge we did not take. Was refunded immediately No option to book breakfast after you have booked your room online should you decide that you will have breakfast after you check allergen information Rip off of 10 euros each for adults at reception and that’s a special deal. Usually 12 euros .Breakfast same items most mornings and water down cheap juices Not the best location without a car Expect traffic around the hotel in the mornings Disappointed

A wonderful stay

Hanks983 Family - 22/02/2019 TripAdvisor review

Very well situated hotel, but you will need a car. Excellent value for money with spacious, very comfortable rooms with tea and coffee making facilities and a safe. The breakfast was superb with a wide choice of fruit, breads, cheeses as well as hot food ie sausages, bacon , mushrooms and tomatoes. This is the best breakfast I have had in an Accor hotel and it should not be missed. 10 out of 10 for everything.

Porto and Gaia at your feet

renatofeliz Solo travel - 11/11/2018 TripAdvisor review

I normally stay in Porto center when I visit this city. This time I chose Novotel Gaia. Located in the top of a mountain in Gaia with magnificent view of Douro River joining the sea, Nice hotel, great rooms, Yummy breakfast and gentle crew all very well located, few minutes from Gaia's caves as well as from Porto riverside. I really enjoyed it and recommend. Very good hotel for family with kids with playground and eletronic games attractions.

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