All hotels in VILA NOVA DE GAIA

Novotel Porto Gaia Hotel 4 stars

Customer review rating 4.4/5 3,649 reviews

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Room 1

Number of guests
Children's age
Novotel Porto Gaia
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+ 15 Services

Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • Air conditioned
  • FRANC. SA CARNEIRO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Beach and water sports
  • Bike rack facilities (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião
Afurada
Nº de Registo:303
4400-499 vila nova de gaia
portugal

Tel: +351227728700

Fax: (+351)22/7728701


Check-in from 14h00

Check out up to 12h00

  • SANTO OVIDIO :  903, 902 AFURADA

  • By plane

    FRANC. SA CARNEIRO At 15km / 9.32 miles - Shuttle paying

  • By train

    CAMPANHA At 8km / 5 miles

  • By train

    DEVESAS At 5km / 3.13 miles

GPS :41.144019, -8.640998

Our accommodation(s)

Rooms at Novotel Porto Gaia have a neutral and simple but very modern décor. Spacious and well equipped with minibar, private bathroom, desk, sofa. Connect to the world! All rooms have free WIFI, LCD TV.

Standard Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room Sea View - 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Views: Ocean/Sea view, City View, River side, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room - 1 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: City View, Garden View, Courtyard View, River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room Sea View - 01 queen bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Ocean/Sea view, Panorama view, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

STREET FOOD TERRACE

Type of cuisine: Thematic cuisine

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LE BAR

Bring friends or family and enjoy drinks and snacks. Le Bar is undoubtedly the perfect place for those who want to relax late afternoon and savor a nice glass of port wine.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 220 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 105 people

Find out more

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,649 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,299 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Decent property & helpful staff

Customer review rating 4.0/5

Mr A. Families - 08/06/2021 Confirmed reviews ALL

This is a decent property with an outdoor pool. Hotel staffs are really helpful and accommodating. We used a rental car which made it easier for us to navigate through local area and attractions.

Dear A. A., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Ok location for City

Customer review rating 3.5/5

Gary S. Friends - 31/05/2021 Confirmed reviews ALL

Satisfactory, given Covid regulations

Dear GAR S., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Excellent staff

Customer review rating 4.5/5

Humberto S. Business - 30/05/2021 Confirmed reviews ALL

Staff is clearly working in reduce mode. Too many tasks and not many workers. However, the make a real effort to keep the tradicional "feel welcome" of Accor, and they are able to do it in a friendly and professional way. I hope you can increase the staff number shortly and keep the usual standards. Please value to your staff the same way you value your customers: without that it will be just another hotel. As guess I value that.

Dear HUMBERTO S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've reopened after 8 months of shuting due to COVID pandemics, and we are still adapting all our services to the new reality in this troubled times where prediction of the activity peaks is still difficult, your comments will help us to understand this scenario, and adapt in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Nice stay

Customer review rating 4.0/5

Albert M. Solo - 20/10/2020 Confirmed reviews ALL

I like it that the hotel area is away from busy roads. There is no outside noise. The room was nicely appointed except the sofa, it needs to be cleaned. The staff were super nice. Obrigado

Dear ALBERT M., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Very clean and safe

Customer review rating 4.5/5

Jon Couples - 19/10/2020 Confirmed reviews ALL

Secure parking, cleanliness, a good quality bed and good shower is what we wanted. The hotel delivered on all fronts!

Dear JONATHAN E., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Good to stay

Customer review rating 4.5/5

Ursula L. Solo - 22/07/2020 Confirmed reviews ALL

Very friendly staff, the room with nice view ans sun set and comfortable bed, clean and swimming pool. The only bmoll as the hotel is close located to a noise street but bearable but on the other hand you are quick on the motorway without losing the time by crossing the city. Breakfast choice could be enhanced, I acknowledge the COVID situation but I am a friend of a morning egg.

Dear URSULA L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Both hotel receptionists were very kind, helpfull and beautifull too.

Customer review rating 5.0/5

Mr. L. Families - 29/03/2020 Confirmed reviews ALL

We stayed only one night which was the only imperfection. The room was cosy, beds comfortable and location close to town was great too.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo J Rocha GM

good stay

Customer review rating 4.5/5

Eyal D. Business - 29/03/2020 Confirmed reviews ALL

clean, nice, nice team

Dear EYAL D., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback, mainly concerning to our cleanliness and team perfirmance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo J Rocha GM

Nice hotel conveniently close to the highway

Customer review rating 4.0/5

Andy Business - 10/03/2020 Confirmed reviews ALL

The Novatel is located close to the main north - south highway and so is a convenient place to stay for a business trip. You can catch a taxi down to the old town for less than 10 Euros. The hotel is a functional building, nothing fancy, but the staff are very nice and it does a good breakfast. The WiFi is also fast and the hotel is clean and well maintained.

Dear Andy, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albino Afonso

Well located, Good breakfast but Horrible nights!

Customer review rating 2.0/5

Eduardo O. Families - 26/02/2020 Confirmed reviews ALL

POSITIVE POINTS: - Great staff - Very good breakfast - Nice location NEGATIVE POINTS: - The nights were terrible: bad pillows (all pillows too high) - Pretty hot at night. Although we are on winter, during our stay in this hotel the days were pretty hot for this season and there was no air conditioning only the heat function available. Me and my family had really bad nights with a lot of difficulties to sleep.

Exmo Senhor Eduardo O., Obrigado por ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Porto Gaia. Lamentamos que a prestação de serviço não tenha estado 100% à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Relativamente à sua observação sobre a temperatura do quarto, informamos que o sistema do hotel não permite uma gestão individualizada, o que poderá dificultar o controlo da temperatura, com destaque às épocas de transição. Asseguramos-lhe que serão tomadas as medidas possíveis, para que possamos evitar futuras ocorrências. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Albino Afonso

Good stay

Customer review rating 4.5/5

I H. Business - 16/02/2020 Confirmed reviews ALL

Excellent staff & service

Dear IAN h., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant manager, Albino Afonso

Excelente Staff

Customer review rating 4.5/5

Mario M. Business - 20/01/2020 Confirmed reviews ALL

Super

Exmo Senhor M., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

I got a room where I felt cigarette smoke.I had to change it.

Customer review rating 3.0/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Except the cigarrette smoke causing a room change the hotel/room was clean which I like a lot. During one breakfast not all meals were available (boiled eggs and some other elements were missing). What I miss most is more vegetables. It was only tomatos and salad.

Dear SEBASTIAN B., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Service needs to be better

TripAdvisor rating 3.0/5

aniljauhri Friends getaway - 02/09/2019 TripAdvisor review

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

Relaxing stay

TripAdvisor rating 4.0/5

Isabel R Couples - 18/08/2019 TripAdvisor review

I recommend this hotel. Spacious executive rooms with free drinks & capsules coffee machine. Toiletries, sleepers and bath robe. It’s very noisy but the rooms are sound proof. Excellent bed! It was August and I found the reception area too small bc there were too many kids running around!

Pleasant hotel with really good breakfast

TripAdvisor rating 5.0/5

veronlazarenko Friends getaway - 16/07/2019 TripAdvisor review

Nice tidy rooms. Breakfast was really really good, with possibility to sit outside next to the pool. Pool is very good for children, as it is not deep, but not for adults if you want to swim. Stuff is very nice and friendly.

Not up there as a Novotel

TripAdvisor rating 3.0/5

CORRADO V Family - 26/02/2019 TripAdvisor review

Bedroom 216 plug by bed not working and cover plate broken Poor room decoration with horrible textured paint on ceilings and walls We were charged 3 euros for a bottle from the bedroom fridge we did not take. Was refunded immediately No option to book breakfast after you have booked your room online should you decide that you will have breakfast after you check allergen information Rip off of 10 euros each for adults at reception and that’s a special deal. Usually 12 euros .Breakfast same items most mornings and water down cheap juices Not the best location without a car Expect traffic around the hotel in the mornings Disappointed

A wonderful stay

TripAdvisor rating 5.0/5

Hanks983 Family - 22/02/2019 TripAdvisor review

Very well situated hotel, but you will need a car. Excellent value for money with spacious, very comfortable rooms with tea and coffee making facilities and a safe. The breakfast was superb with a wide choice of fruit, breads, cheeses as well as hot food ie sausages, bacon , mushrooms and tomatoes. This is the best breakfast I have had in an Accor hotel and it should not be missed. 10 out of 10 for everything.

Porto and Gaia at your feet

TripAdvisor rating 5.0/5

renatofeliz Solo travel - 11/11/2018 TripAdvisor review

I normally stay in Porto center when I visit this city. This time I chose Novotel Gaia. Located in the top of a mountain in Gaia with magnificent view of Douro River joining the sea, Nice hotel, great rooms, Yummy breakfast and gentle crew all very well located, few minutes from Gaia's caves as well as from Porto riverside. I really enjoyed it and recommend. Very good hotel for family with kids with playground and eletronic games attractions.

A pleasant stay

TripAdvisor rating 4.0/5

filippoa891 Family - 22/10/2018 TripAdvisor review

Friendly welcome and excellent staff. Nice clean comfortable room. My daughter enjoyed the pool. A little out of main tourist area but an easy, quick and inexpensive trip in by taxi (6 euros). Good breakfast.

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