Staff was wonderful and attentive.

Nice hotel, location is good, although signs to the hotel are not clear, rooms clean and tidy and ood size, lovely welcome plate of fruit. The only issue was the WIFI, which we were not able to connect to until the morning of departure, the reception did help as much as she could but it was very disappointing

Nice hotel, receptionist very helpful, car parking available and plenty of spaces, rooms was big and clean, lovely plate of good as a welcome Only issue was the lack of wifi, not sure what the problem was but came on In the early morning disappointed with that Also lack of signs directing you to the hotel

Although the hotel is a little dated, it is perfectly comfortable and efficiently run. The staff were friendly and professional, the breakfast up to the high standard expected. The outdoor swimming pool and sunabathing area is a welcome added touch. Free parking was also a big plus.

nice moment in general, crew is very helpful and polite. the breakfast is very noisy on morning.

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

I recommend this hotel. Spacious executive rooms with free drinks & capsules coffee machine. Toiletries, sleepers and bath robe. It’s very noisy but the rooms are sound proof. Excellent bed! It was August and I found the reception area too small bc there were too many kids running around!

Nice tidy rooms. Breakfast was really really good, with possibility to sit outside next to the pool. Pool is very good for children, as it is not deep, but not for adults if you want to swim. Stuff is very nice and friendly.

Bedroom 216 plug by bed not working and cover plate broken Poor room decoration with horrible textured paint on ceilings and walls We were charged 3 euros for a bottle from the bedroom fridge we did not take. Was refunded immediately No option to book breakfast after you have booked your room online should you decide that you will have breakfast after you check allergen information Rip off of 10 euros each for adults at reception and that’s a special deal. Usually 12 euros .Breakfast same items most mornings and water down cheap juices Not the best location without a car Expect traffic around the hotel in the mornings Disappointed

Very well situated hotel, but you will need a car. Excellent value for money with spacious, very comfortable rooms with tea and coffee making facilities and a safe. The breakfast was superb with a wide choice of fruit, breads, cheeses as well as hot food ie sausages, bacon , mushrooms and tomatoes. This is the best breakfast I have had in an Accor hotel and it should not be missed. 10 out of 10 for everything.

I normally stay in Porto center when I visit this city. This time I chose Novotel Gaia. Located in the top of a mountain in Gaia with magnificent view of Douro River joining the sea, Nice hotel, great rooms, Yummy breakfast and gentle crew all very well located, few minutes from Gaia's caves as well as from Porto riverside. I really enjoyed it and recommend. Very good hotel for family with kids with playground and eletronic games attractions.

Friendly welcome and excellent staff. Nice clean comfortable room. My daughter enjoyed the pool. A little out of main tourist area but an easy, quick and inexpensive trip in by taxi (6 euros). Good breakfast.

the room for people with mobility difficulties, was terrible. Ask the hotel to send you pictures so that you can evaluate the size of the problem. I can not describe it. Please do not advertise as being accessible; He is not.

clean hotel, pleasant staff however as Air Conditioning was not switched one felt hot. they don't even have table fans. only solution was to open window & then was noisy due to traffic on the road. money spent was not worth due to this reason

A wonderful and well situated hotel( if you have a car) , excellent value for money. Make sure you have breakfast, it is excellent. The staff were very friendly and helpful and gave us some advice about what to do in the area. We have already been twice to this hotel and will certainly come again in the future. A perfect stay.