Best price guarantee

Found a lower price elsewhere? No problem!

  • Our Best Price Guarantee means that you can be sure of booking at the best rate.
  • If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate.
  • And we’ll give you an extra 25% discount compared to the price of the third-party booking channel (except for Fairmont, Raffles and Swissôtel, where you’ll receive a 10% discount).

How does it work ?

  • Step 1

    COMPARE PRICES

    Found a lower price elsewhere within 24 hours of booking via Accor?

  • Step 2

    FILL OUT AN ONLINE CLAIMS FORM

    Submit a claims form to request a refund of the difference.

  • Step 3

    UPLOAD A SCREENSHOT

    Take a screen grab that clearly displays the lower price and corresponding price conditions and send it to us within 24 hours of your booking.

  • Step 4

    REQUEST A REFUND

    We'll check your claim and process your refund. Easy!

See conditions
Submit a claim