Mercure Porto Gaia Hotel 4 stars

There is a main concern by personal regarding hospitality rather professional service

everything was good except the room was not in good condition. not very clean, sheets was not clean, curtain had holes in it and the room smelt very bad

Very satisfied with how ur staff accommodated us.. The breakfast buffet is 5*, food is served hot and fruits are also freshly served. The hotel itself is clean, and all its facilities! Would be looking forward to another stay with Accorhotels! Cheers’

As I write this on 3/11 there are still three authorisations holding on my accounts ( about A$1200) despite only one of them being my actual PAID account. This was discussed before I left and with Managers by phone when I have rung the hotel twice. The room was old and the aircon did work well. It was colder in the corridors outside the room. I reported this twice. My greeting at check in was the worst I have EVER experienced. She was rude and not welcoming. Her grunts and groans did not reflect the Accor values or loyalty program. All she wanted was pre-authorisations and passports. I had already checked in online and the pre auths she completed are the reasons for my current issues. She was not welcoming, didn’t mention the loyalty program, couldn’t care less or mention my Platinum membership and just gave me two drink vouchers. It was like an arrogant and rude approach from the old Russian front or East Germany. The bed was old, hard and squeaked even if you just sat on it. The only shining light was the young bar man ( Julios ?) who was very good, polite and helpful and was tipped accordingly. The rest of the hotel is an embarrassment to the Mercure brand and has zero respect for the true Accor values.

Our experience was bad. We made a reservation in your Hotel and our plain had a delay. When we arrived at the Hotel tired and willing to rest you had canceled our reservation and we had to pay almost the double for the room. When we went to the room we saw that the bathroom wasn't clean and that is not admissible for a 4 star Hotel.

On arrival we were welcomed by a lovely and helpful receptionist. Nice and very clean comfortable room. Nice variety for breakfast. Great shopping centre just across hotel.

I was in the Mercure Porto Gaia for two nights for a short business trip and the experience was quite good. Very good breakfast buffet, comfortable room with lots of space. Decent Wifi speed. The only issue is the rush hour around the hotel in the morning that may create some delay in business meetings, but one just need to be organized. I would go back for sure in case of Business.

Hotel otimo

Agradable

It was a very pleasant and cozy experience. All the ambients were very clean and well decorated. The staff were kind and helpful. I will return for sure.

Welcome with a privilege room upgrade. Accor hotel are excellent at rewarding loyalty - thank you. Room was spacious - clean and comfortable. Staff were approachable and helpful. Would definitely stay again

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

Everything was according to expected, only thing i have to say is that you should have slippers on the rooms.

Very warm welcome at the reception and good information about the town. Nice rooms and good breakfast.

Great location, I had been staying at this hotel for the pass 3 years. Please keep the smoking room available.