Mercure Porto Gaia Hotel 4 stars

Name: Mercure Porto Gaia Hotel
Address: VILA NOVA DE GAIA, 4400-346, PORTUGAL
Telephone: (+351)22/3740800
Rating: 4.5

Customer review rating 4.5/5 3,167 reviews

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+ 20 Services

Mercure Porto Gaia Hotel

Hotel for travellers looking for local and authentic experiences

Vila Nova de Gaia has a lot of Port wine cellars with visits and tasting, and sandy beaches like Madalena Beach and Cais de Gaia, a scenic route by the river, with cafes with terraces and panoramic views.

sergio Bastos, Hotel Manager

Located next to Arrábida Bridge in Vila Nova de Gaia, the Mercure Porto Gaia Hotel is ideal for exploring the city and the famous Port Wine Cellars! Undoubtedly a major tourist attraction for their wine tastings. The hotel has free access to Holmes Place fitness club (next door) and is close to Arrábida Shopping. It has a restaurant, bar and 7 fully equipped meeting rooms for events or business meetings.

If you're crazy about shopping and staying at Mercure Porto Gaia, you'll be pleased to know that Arrábida Shopping is nearby. Visit Taylor's cellars, one of the oldest port wine cellars! Mercure Porto Gaia offers a relaxing atmosphere within the city, making it perfect for families or small business stays. Stroll along Gaia pier with terraces and panoramic views of the Douro River.

"Mercure Porto Gaia Rua Manuel Moreira de Barros 618D Reg. no.:378 4400-346 GAIA PORTUGAL T: +351223740800 F: +35122/3740801 Email Claims"

Hotel extras

Close to the Port Wine Cellars and Arrábida Shopping
Close to the city of Porto and next to Arrábida Bridge.
Free medical tele-consultation. Hygiene and safety protocols in place.
7 meeting rooms equipped for a capacity of 130 people
Free access to Holmes Place fitness club (next door)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Public outdoor parking (nearby)
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities (nearby)
- Accessible bathroom
Babysitting on request (nearby)
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Gift shop/newspaper shop (nearby)

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week from 06:30 am to 01:00 am
- Opening hours : Week-end from 06:30 am to 01:00 am

Babysitting on request (nearby)

7 Meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Parking
Restaurant
Accessibility for people with reduced mobility
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- WiFi at the hotel
- WiFi in the communal areas

Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- WiFi at the hotel
- WiFi in the communal areas

- On site
- Private

MERCURE(Extra)
- On site
- Private

2 Bar(s)
2 Restaurant(s)
Buffet
- Cold snacks Currently unavailable
- Hot meals Currently unavailable

2 Bar(s)
2 Restaurant(s)
Breakfast

Buffet
Room service
- Cold snacks
  Currently unavailable
- Hot meals
  Currently unavailable

Babysitting on request

Babysitting on request

7 Meeting room(s)
Self service business center

7 Meeting room(s)
Business centre

Self service business center

- 104 non-smoking rooms
- 104 rooms
- 3 rooms for people with reduced mobility
- 5 floors
- null connecting rooms
- English
- French
- Italian
- Portuguese
- Spanish
- 100% non-smoking hotel
- Air Conditioning
- Iron at reception
- Shoe shine machine

Hotel informations
- 104 non-smoking rooms
- 104 rooms
- 3 rooms for people with reduced mobility
- 5 floors
- null connecting rooms
Languages spoken at the hotel
- English
- French
- Italian
- Portuguese
- Spanish
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
Services available at reception
- Iron at reception
- Shoe shine machine

Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros
618D
Nº de Registo:378
4400-346 vila nova de gaia
portugal

Tel: +351223740800

Fax: (+351)22/3740801

Contact email :

Portuguese book of claims

Check-in from 14h00

Check out up to 12h00

By plane
OPORTO At 15km / 9.32 miles
By plane
PORTO INT AIRPORT At 15km / 9.32 miles
By car
AFURADA At 0.3km / 0.19 miles
By train
DEVESAS At 5km / 3.11 miles

GPS :41.142411, -8.637174

Our accommodation(s)

The room décor at Mercure Porto Gaia is soft and minimalist but very modern. Rooms are spacious and well equipped with minibar, private bathroom, desk, sofa. All rooms have free WIFI and LCD TV. The Mercure Porto Centro hotel also has three rooms adapted for people with reduced mobility.

Rooms (4)

Standard Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Privilège room with 1 double bed

Max. number of persons: 2
Area: From 17 m² / 183 sq ft
Views: Ocean/Sea view, City View *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 1 double bed and 1 extra bed

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

PORTS & CO

Type of cuisine: International

The hotel restaurant "PORTS & CO" serves traditional Portuguese cuisine in a warm and intimate atmosphere. Special attention is paid to matching wine with food to create a unique gastronomic experience!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

PORT'S & CO

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 150 m²
Maximum capacity: 130 people
Maximum banquet capacity: 100 people

Find out more

Boa estadia

Fernando P. Business - 07/02/2021 Confirmed reviews ALL

Optima

Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Atentamente Sérgio Bastos Director

Good Stay

Luisa V. Z. Business - 28/01/2021 Confirmed reviews ALL

Considering the situation of pandemic , a very good service

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

Another tiring experience

Antonio P. Couples - 09/11/2020 Confirmed reviews ALL

After 5 years using this hotel, and several issues each time, it lacks communication and quality. For the 3rd time had to change room, because of bad quality of heating in the room. Also the quality of the cleaning is not on the top since the beginning. Enployees excuses and informations are not coherent between them.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, regarding room heating and cleaning. Best regards Sérgio Bastos General Manager

Well located

Estela P. Business - 21/03/2020 Confirmed reviews ALL

Due to the location it is the ideal choice for people that have an apointment by early morning in Luz Hospital. It offers all the confort and facilities that we need for a one night stay. Also it has a good value for money rate. And last , but not least the friendly staff that welcome us and provide for our needs.

A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Atentamente Sérgio Bastos Director

Comfortable place

Daniel V. Business - 07/03/2020 Confirmed reviews ALL

The stuff is going to work really hard to make you live an excellent stay.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Excellent service

M Couples - 05/03/2020 Confirmed reviews ALL

We had a pleasant stay there and as a platinum member I was upgraded and offered a very nice dessert on the room (sorry I forgot to take a photo), many thanks to the staff!

Good stay

Pedro A. Business - 25/02/2020 Confirmed reviews ALL

Everything was ok.

Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Até breve Sérgio Bastos Director

Great Stay

Peter Y. Couples - 15/02/2020 Confirmed reviews ALL

Excellent hotel in with all the amenities in a great city.

Good stay and good location

C. Business - 14/02/2020 Confirmed reviews ALL

Very sweet and cool environment

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. Best regards Sérgio Bastos General Manager

Terrible conditions

Natalia Solo - 10/02/2020 Confirmed reviews ALL

The hotel is under renovation, and nothing was informed during reservation. The from 10:30am to 6pm there would be continued constant noise in my room. If that wasn’t enough, there was no water when I first checked in.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In fact we are now in renovation process and we have tried to take it as smooth as possible. We have a message in our site, hotel description section, regarding this renovation period. I am sorry you have missed it. Please accept once again our apologies Best regards Sérgio Bastos General Manager

Satisfactory for a good price

Rich Business - 23/01/2020 Confirmed reviews ALL

The hotel is conveniently located for visits to the European HQ of the company I work for so it makes it an obvious choice at a good rate. However, the rooms are beginning to look a little tired in places, but overall the experience is reasonable

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I take this opportunity to share with you that we have already begun our renovation. Therefore, we hope to see you soon to try the renovated rooms Best regards Sérgio Bastos General Manager

RAD

Raoul M. Families - 13/01/2020 Confirmed reviews ALL

RAD

Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Porto Gaia Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Cordialement Sérgio Bastos Directeur

Available staff

Francisco Business - 11/01/2020 Confirmed reviews ALL

Noticed an improved staff availability regarding several issues coming up during staying. Restaurant meals together with a lack of swimming pool and fitness room still hotel weakness.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Gostariamos de informar que o Hotel Mercure Porto Gaia tem um acordo com o ginásio Holmes Place, ao lado do hotel, para que possa usufruir gratuitamente na sua próxima estada connosco. Atentamente Sérgio Bastos Director

family weekend

Filipe Families - 05/01/2020 Confirmed reviews ALL

Family trip to Porto. Extremely satisfied with the Hotel conditions, and value for money.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

average

A. Couples - 24/11/2019 Confirmed reviews ALL

was fine - however our room was very cold and we did let reception know. they said because our room was on the end of the building then that is why. they did not offer an alternative. we are coming back here due to family and the location on 30th dec. i have put in the booking to have a warm room.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that front-desk did not offer you an alternative. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sérgio Bastos General Manager

Basic from the outside - excellent on the inside!

Mike K Business - 01/10/2019 TripAdvisor review

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards Sérgio Bastos General Manager

Great service

Barders20 Solo travel - 17/09/2019 TripAdvisor review

I always try to stay at Mercure Hotels as they are always very well-appointed and well-run, but this one exceeded my expectations; the staff were all friendly, knowledgeable and helpful, and the food and drink in Ports & Co was exceptionally good - really delicious and beautifully presented.

Thank you very much for your excellent comments and evaluation of our service. I will share your comments with all our team. Hope to see you again soon Best regards Sérgio Bastos General Manager

Very good experience

Culture09990302478 Family - 04/08/2019 TripAdvisor review

Very pleasant stay, excellent service, excellent value, not so close to center but this is what we wanted and there are good bus connections anyway, taxis are also not expensive. Room sound insulation was the best I ever experienced in an Accor hotel since 18 years of travel in many European countries.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sérgio Bastos General Manager

A very good hotel, easy access, nearby shopping center and famous Porto Wine cellars , excelent staff

210marioantonios Family - 22/01/2019 TripAdvisor review

Excellent hotel with easy access from main roads . Excellent and responsive staff. Very clean and comfortable rooms. A good restaurant.Breakfast could be more generous and diverse as per hotel general high category.

Excellent hotel

Suedek Couples - 10/08/2018 TripAdvisor review

Portugal was on Red Alert when we arrived due to the excessive heat. The hotel reception were extremely kind and caring and could not have been more helpful, particularly Pedro.The air conditioning coped really well.The hotel was situated next to a shopping mall and near to the Port Wine Cellars but you need a good GPS! The hotel decor reflected the Port Wine connection, This seems to be a welcome feature in Mercure Hotels. Breakfast was until midday - a real plus for us! My only small criticism was the volume of the piped music in the communal areas.

Dear Sir, Thank you for the great review of our Hotel and Team! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Filipe Veiga Alves General Manager

Our most recent 20 reviews

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