Mercure Porto Gaia Hotel 4 stars

TripAdvisor rating 4.0/5 703 reviews
Mercure Porto Gaia Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Just 9.3 miles (15 km) from Porto Francisco Sá Carneiro Airport

  • Just 10 min from the main tourist attractions and near the River Douro and port wine cellars

  • Located just 5 from Porto's downtown

  • Free access to the Holmes Place gym (next door)

  • Part of the Arrábida complex, home to cinemas, restaurants, shops and services

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request (Nearby)
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

In order to provide the best service, we would like to inform that the hotel will undergo a renovation process in January-April 2020. Our staff will supply all our services

Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros
618D
Nº de Registo:378
4400-346
vila nova de gaia
portugal

Check-in from 14h00

Check out up to 12h00

  • By plane

    OPORTO At 15km / 9.32 miles

  • By plane

    PORTO INT AIRPORT At 15km / 9.32 miles

  • By car

    AFURADA At 0.3km / 0.19 miles

  • By train

    DEVESAS At 5km / 3.11 miles

GPS :41.142411, -8.637174

Our accommodations

Choose the perfect room for your stay! We have Standard Rooms for one or two people and Privilege Rooms with a wider range of services, modern decor and magnificent views over the city of Porto. The Mercure Porto Centro hotel also has three rooms adapted for people with reduced mobility.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilège room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed and 1 extra bed

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

PORTS & CO

Type of cuisine: International

Typical portuguese restaurant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PORT'S & CO

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Porto Gaia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,006 reviews

tripadvisor

TripAdvisor Rating 4.0/5

703 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

RAD

Customer review rating 4.5/5

Raoul M. Families - 13/01/2020 Confirmed reviews ALL

RAD

Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Porto Gaia Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Cordialement Sérgio Bastos Directeur

Available staff

Customer review rating 4.5/5

Francisco Business - 11/01/2020 Confirmed reviews ALL

Noticed an improved staff availability regarding several issues coming up during staying. Restaurant meals together with a lack of swimming pool and fitness room still hotel weakness.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Gostariamos de informar que o Hotel Mercure Porto Gaia tem um acordo com o ginásio Holmes Place, ao lado do hotel, para que possa usufruir gratuitamente na sua próxima estada connosco. Atentamente Sérgio Bastos Director

family weekend

Customer review rating 4.5/5

Filipe Families - 05/01/2020 Confirmed reviews ALL

Family trip to Porto. Extremely satisfied with the Hotel conditions, and value for money.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

average

Customer review rating 4.5/5

A. Couples - 24/11/2019 Confirmed reviews ALL

was fine - however our room was very cold and we did let reception know. they said because our room was on the end of the building then that is why. they did not offer an alternative. we are coming back here due to family and the location on 30th dec. i have put in the booking to have a warm room.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that front-desk did not offer you an alternative. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sérgio Bastos General Manager

Sweat box, room too hot, no sleep

Customer review rating 4.5/5

Julie H. Friends - 14/11/2019 Confirmed reviews ALL

Room was a sweatbox, ie too hot, no sleep

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Sérgio Bastos General Manager

Far from expected

Customer review rating 4.5/5

Portuguese L. Business - 07/11/2019 Confirmed reviews ALL

There is a main concern by personal regarding hospitality rather professional service

Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Porto Gaia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Atentamente Sérgio Bastos Director

got a very old room

Customer review rating 4.5/5

Joseph G. Couples - 03/11/2019 Confirmed reviews ALL

everything was good except the room was not in good condition. not very clean, sheets was not clean, curtain had holes in it and the room smelt very bad

Dear JOSEPH G., Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are going to start renovating our rooms on from January 2020. Sincerely, Sérgio Bastos General Manager

DrNeds

Customer review rating 4.5/5

Neds C. Friends - 03/11/2019 Confirmed reviews ALL

Very satisfied with how ur staff accommodated us.. The breakfast buffet is 5*, food is served hot and fruits are also freshly served. The hotel itself is clean, and all its facilities! Would be looking forward to another stay with Accorhotels! Cheers’

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Verging on pathetic

Customer review rating 4.5/5

Peter O. Couples - 03/11/2019 Confirmed reviews ALL

As I write this on 3/11 there are still three authorisations holding on my accounts ( about A$1200) despite only one of them being my actual PAID account. This was discussed before I left and with Managers by phone when I have rung the hotel twice. The room was old and the aircon did work well. It was colder in the corridors outside the room. I reported this twice. My greeting at check in was the worst I have EVER experienced. She was rude and not welcoming. Her grunts and groans did not reflect the Accor values or loyalty program. All she wanted was pre-authorisations and passports. I had already checked in online and the pre auths she completed are the reasons for my current issues. She was not welcoming, didn’t mention the loyalty program, couldn’t care less or mention my Platinum membership and just gave me two drink vouchers. It was like an arrogant and rude approach from the old Russian front or East Germany. The bed was old, hard and squeaked even if you just sat on it. The only shining light was the young bar man ( Julios ?) who was very good, polite and helpful and was tipped accordingly. The rest of the hotel is an embarrassment to the Mercure brand and has zero respect for the true Accor values.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will send you to your private e-mail address the pre-authorization cancellation made directly by the hotel. Please accept my sincere apologies for this bad experience Best regards Sérgio Bastos General Manager

Mr.

Customer review rating 4.5/5

Crispo A. Couples - 31/10/2019 Confirmed reviews ALL

Our experience was bad. We made a reservation in your Hotel and our plain had a delay. When we arrived at the Hotel tired and willing to rest you had canceled our reservation and we had to pay almost the double for the room. When we went to the room we saw that the bathroom wasn't clean and that is not admissible for a 4 star Hotel.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Sérgio Bastos General Manager

Overnight stay at Porto

Customer review rating 4.5/5

Marie C. Couples - 29/10/2019 Confirmed reviews ALL

On arrival we were welcomed by a lovely and helpful receptionist. Nice and very clean comfortable room. Nice variety for breakfast. Great shopping centre just across hotel.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Short business trip

Customer review rating 4.5/5

Luca Business - 17/10/2019 Confirmed reviews ALL

I was in the Mercure Porto Gaia for two nights for a short business trip and the experience was quite good. Very good breakfast buffet, comfortable room with lots of space. Decent Wifi speed. The only issue is the rush hour around the hotel in the morning that may create some delay in business meetings, but one just need to be organized. I would go back for sure in case of Business.

It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager
Customer review rating 4.5/5

Anonymous Couples - 11/10/2019 Confirmed reviews ALL

Hotel otimo

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

Agradable

Customer review rating 4.5/5

Juan D. Friends - 08/10/2019 Confirmed reviews ALL

Agradable

Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sérgio Bastos Directior

It was very It was pleasant

Customer review rating 4.5/5

André L. S. D. O. Friends - 07/10/2019 Confirmed reviews ALL

It was a very pleasant and cozy experience. All the ambients were very clean and well decorated. The staff were kind and helpful. I will return for sure.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

Not much to look at from the outside - but excellent on the inside!

Customer review rating 4.5/5

Mike K. Business - 01/10/2019 Confirmed reviews ALL

Welcome with a privilege room upgrade. Accor hotel are excellent at rewarding loyalty - thank you. Room was spacious - clean and comfortable. Staff were approachable and helpful. Would definitely stay again

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon Best regards Sérgio Bastos General Manager

Basic from the outside - excellent on the inside!

TripAdvisor rating 4.0/5

Mike K Business - 01/10/2019 TripAdvisor review

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards Sérgio Bastos General Manager

Normal experience, nothing of major to appoint.

Customer review rating 4.5/5

João O. Business - 25/09/2019 Confirmed reviews ALL

Everything was according to expected, only thing i have to say is that you should have slippers on the rooms.

Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Atentamente Sérgio Bastos Director

Very good service.

Customer review rating 4.5/5

Anonymous Friends - 24/09/2019 Confirmed reviews ALL

Very warm welcome at the reception and good information about the town. Nice rooms and good breakfast.

It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your pinion Best regards Sérgio Bastos General Manager

Mr

Customer review rating 4.5/5

Ben N. Business - 23/09/2019 Confirmed reviews ALL

Great location, I had been staying at this hotel for the pass 3 years. Please keep the smoking room available.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sérgio Bastos General Manager
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