Mercure Porto Gaia Hotel 4 stars

After 5 years using this hotel, and several issues each time, it lacks communication and quality. For the 3rd time had to change room, because of bad quality of heating in the room. Also the quality of the cleaning is not on the top since the beginning. Enployees excuses and informations are not coherent between them.

Due to the location it is the ideal choice for people that have an apointment by early morning in Luz Hospital. It offers all the confort and facilities that we need for a one night stay. Also it has a good value for money rate. And last , but not least the friendly staff that welcome us and provide for our needs.

The stuff is going to work really hard to make you live an excellent stay.

We had a pleasant stay there and as a platinum member I was upgraded and offered a very nice dessert on the room (sorry I forgot to take a photo), many thanks to the staff!

Everything was ok.

Excellent hotel in with all the amenities in a great city.

Very sweet and cool environment

The hotel is under renovation, and nothing was informed during reservation. The from 10:30am to 6pm there would be continued constant noise in my room. If that wasn’t enough, there was no water when I first checked in.

The hotel is conveniently located for visits to the European HQ of the company I work for so it makes it an obvious choice at a good rate. However, the rooms are beginning to look a little tired in places, but overall the experience is reasonable

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

I always try to stay at Mercure Hotels as they are always very well-appointed and well-run, but this one exceeded my expectations; the staff were all friendly, knowledgeable and helpful, and the food and drink in Ports & Co was exceptionally good - really delicious and beautifully presented.

Very pleasant stay, excellent service, excellent value, not so close to center but this is what we wanted and there are good bus connections anyway, taxis are also not expensive. Room sound insulation was the best I ever experienced in an Accor hotel since 18 years of travel in many European countries.

Excellent hotel with easy access from main roads . Excellent and responsive staff. Very clean and comfortable rooms. A good restaurant.Breakfast could be more generous and diverse as per hotel general high category.

Portugal was on Red Alert when we arrived due to the excessive heat. The hotel reception were extremely kind and caring and could not have been more helpful, particularly Pedro.The air conditioning coped really well.The hotel was situated next to a shopping mall and near to the Port Wine Cellars but you need a good GPS! The hotel decor reflected the Port Wine connection, This seems to be a welcome feature in Mercure Hotels. Breakfast was until midday - a real plus for us! My only small criticism was the volume of the piped music in the communal areas.

Great hotel, very hospitable personnel. We felt like home and although the hotel is not centrally located the kind receptionists guided us and gave us all the necessary tips how to get to the city easily!