Mercure Porto Gaia Hotel

Information message

Mercure Porto Gaia Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 487 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Near the Port Wine Cellars and Arrábida Shopping

  • Near central Porto

  • Hotel ALLSAFE certified

  • 7 meeting rooms with capacity for 130 people

  • Holmes Place Gym (next door)

Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros, 618D
4400-346 VILA NOVA DE GAIA
Portugal

  • By plane

    OPORTO At 15km / 9.32 miles

  • By plane

    PORTO INT AIRPORT At 15km / 9.32 miles

  • By car

    AFURADA At 0.3km / 0.19 miles

  • By train

    DEVESAS At 5km / 3.11 miles

GPS:41.142411, -8.637174

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PORTS & CO

The hotel restaurant "PORTS & CO" serves traditional Portuguese cuisine in a warm and intimate atmosphere. Special attention is paid to matching wine with food to create a unique gastronomic experience!

Our accommodation(s)

Discover the simplicity of colours, the comfort of a luxury bed, SmartTV technology and Nuxe toiletries in each of our 104 rooms. Families can easily book connecting rooms for their comfort. Mercure Porto Centro hotel also has rooms adapted for people with reduced mobility.

Our guest reviews

Our guest reviews for
Mercure Porto Gaia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  487 reviews

TripAdvisor Rating  4.0/5  714 reviews

Staff is awesome

Customer review rating 5.0/5

Ricardo P. Business - Confirmed reviews ALL

Mercure Porto Gaia has really good, professional and friendly staff. Good location and facilities.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Até breve Sérgio Bastos Director

Well located

Customer review rating 5.0/5

Lorenzo Couples - Confirmed reviews ALL

Good stay with family

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. Best Regards Sérgio Bastos General Manager

Just OK

Customer review rating 3.0/5

S. Couples - Confirmed reviews ALL

Reception - both staff were doing filing or paperwork so we were not acknowledged until they had finished - not good. Decor is dingy, dark and depressing. We arrived around 2030 due to a delay driving to the hotel and no coffee on offer, nothing and nothing in the room either. Tom comfortable and clean. No net curtains so room open to opposite side of road thus curtains had to be kept closed - more darkness. One very small bottle of water left “complimentary”. Restaurant had a party going on so could not get anything to eat at all. We have stayed in many hotels and we have never had to wait so long at check-in and out whilst receptionist types away at terminal. What’s wrong with your programming, no other hotel takes so long to book a guest in. (& out). All be you need is scan of passports not a full essay written. Really not impressed - specially when other hotels have streamlined their processes so much.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Sérgio Bastos General Manager

great stay

Customer review rating 5.0/5

Peter J. Business - Confirmed reviews ALL

good service

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos Director

Slightly out of town but a lovely walk in along the river

Customer review rating 4.0/5

Steve W. Friends - Confirmed reviews ALL

Wonderful long weekend break, staff very friendly, Hotel very clean

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. Best Regards Sérgio Bastos General Manager

Another return visit to a fabulous hotel in a really good location

Customer review rating 4.0/5

Phil Couples - Confirmed reviews ALL

Again we were pleased with the way that the Mercure is presented and the professional and friendly nature of nearly all of the staff, the room was once again maintained to a high standard all credit to housekeeping team The only thing I will mention on a slightly different note was the welcome drink and the way it was served, in contrast with all of the other members of staff who are so friendly helpful and courteous, I must admit I probably should have said something at the time, however it wil not prevent me from returning again to such a well run Hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards Sérgio Bastos General Manager

Great location for Shopping and the Gym!

Customer review rating 4.5/5

A.e.d Business - Confirmed reviews ALL

Good location, friendly staff and clean well serviced room.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Good enough for a business trip

Customer review rating 4.0/5

Paula Business - Confirmed reviews ALL

I do enjoy staying at mercure although in the past months it has been very difficult to access the internet and when possible it turns out to be very slow.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações e comentários que teremos em consideração de forma a melhorar o nosso serviço Até breve Sérgio Bastos Director

Perfect location

Customer review rating 5.0/5

Jeffrey C. Friends - Confirmed reviews ALL

Perfect for getting to all the fun spots in Porto.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. See you soon Sérgio Bastos General Manager

Great place for an Oporto stay!

TripAdvisor rating 5.0/5

MattiasSamuelsson5 TripAdvisor review

Travelling with a family of four, we had to book two rooms. But both rooms were connected, and each had a bit more space than your average hotel room. The price was still quite good compared with other, more centric hotels. The hotel has a warm, light and modern feel, with a nice bar and restaurant. Breakfast was really good, including some special local touches. We had a car so the location was actually good as we could move from one side of the river to the other for whatever activity we had planned.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Excellent Hotel

Customer review rating 5.0/5

Kevin D. Friends - Confirmed reviews ALL

Very friendly staff, excellent hotel all round.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Good Stay

Customer review rating 5.0/5

Paulo O. Families - Confirmed reviews ALL

All perfect, clean, quick

A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Até breve Sérgio Bastos Director

Great romantic getaway

Customer review rating 5.0/5

A H. Couples - Confirmed reviews ALL

Super friendly staff, comfy room and bed. Super convenant location (across from the access bridge to Porto, free parking and shopping mal right across the entrance). We particularly enjoyed the access to the holmes place gym, which was well équiped. Food at the restaurant was delicious, we had dinner on our arrival. Overall great value for money and super comply. It was perfect!

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Estancia agradable

Customer review rating 4.5/5

Juan Business - Confirmed reviews ALL

Breakfast OK, calme...

Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Porto Gaia Hotel. Es siempre un placer recibir comentarios positivos. Reciba un cordial saludo. Sérgio Bastos Director

Excellent value for the money

Customer review rating 5.0/5

Daniel V. Business - Confirmed reviews ALL

In my business trips, I always book this hotel when I go to Oporto for 3 main reasons, comfortable rooms , helpful and friendly staff and excellent breakfast .on top of that, the price is more than reasonable for the quality service provided

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. See you soon Sérgio Bastos General Manager

great service

Customer review rating 5.0/5

Amar Business - Confirmed reviews ALL

I'm a regular stayer with the Accor group, i felt a great sense of positiveness from all the staff at Mercure Porto Gaia, keep up the good work.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards and hope to see you soon Sérgio Bastos General Manager

Basic from the outside - excellent on the inside!

TripAdvisor rating 4.0/5

Mike K Business - TripAdvisor review

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards Sérgio Bastos General Manager

Great service

TripAdvisor rating 5.0/5

Barders20 Solo travel - TripAdvisor review

I always try to stay at Mercure Hotels as they are always very well-appointed and well-run, but this one exceeded my expectations; the staff were all friendly, knowledgeable and helpful, and the food and drink in Ports & Co was exceptionally good - really delicious and beautifully presented.

Thank you very much for your excellent comments and evaluation of our service. I will share your comments with all our team. Hope to see you again soon Best regards Sérgio Bastos General Manager

Very good experience

TripAdvisor rating 5.0/5

Culture09990302478 Families - TripAdvisor review

Very pleasant stay, excellent service, excellent value, not so close to center but this is what we wanted and there are good bus connections anyway, taxis are also not expensive. Room sound insulation was the best I ever experienced in an Accor hotel since 18 years of travel in many European countries.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sérgio Bastos General Manager

A very good hotel, easy access, nearby shopping center and famous Porto Wine cellars , excelent staff

TripAdvisor rating 4.0/5

210marioantonios Families - TripAdvisor review

Excellent hotel with easy access from main roads . Excellent and responsive staff. Very clean and comfortable rooms. A good restaurant.Breakfast could be more generous and diverse as per hotel general high category.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in VILA NOVA DE GAIA