Mercure Porto Gaia Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,057 reviews

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Mercure Porto Gaia Hotel - Image 1
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Mercure Porto Gaia Hotel - Image 4
Rua Manuel Moreira de Barros, 618D, Registration No.: 378, 4400-346 VILA NOVA DE GAIA, Portugal

Description

Hotel extras

  • Near the Port Wine Cellars and Arrábida Shopping

  • Near central Porto

  • Douro River

  • 7 meeting rooms with capacity for 130 people

  • Porto Wine Cellars

Our accommodation(s)

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Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros, 618D, Registration No.: 378
4400-346 VILA NOVA DE GAIA
Portugal

GPS:41.142411, -8.637174

Telephone
+351 22 374 0800

Calls to a national
fixed network

Fax +351 22 374 0801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PORT'S AND CO

The hotel restaurant PORTS AND CO serves traditional Portuguese cuisine in a warm and intimate atmosphere. Special attention is paid to matching wine with food to create a unique gastronomic experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,057 reviews

TripAdvisor Rating  4.0/5  747 reviews

Not Satisfactory

Customer review rating 3.0/5

Amit Families - Confirmed reviews ALL

Whatever systems yo are using or trying to save cost on cooling rooms are suffocating even during winters as there are no Air conditioners nor any fans available as a back up .Its easy to say that SORRY we dont have AC but if its a 4 star Accor property ,you should have one and if not invest in it .As you would understand sleep is the most important for a hotels stay and if we have to sleep by keeping windows open and try to sleep in minimum clothing so we get sleep then you seriously have a issue which you cannot avoid and I have heard other guests also complain about this .Second house keeping needs to refill the stock of teas which are getting used ,as it is common sense that guests prefer a particular tea and even after informing the reception the house keeping does not fill the tea ,in my case it was English breakfast and everytime after coming in the room in the night I had to go down at the bar to collect it ,poor attention to detail and service

Is is not the first time you stay with us and I am very surprised by your comments! Regarding the AC, as you well know, there was no problem with your room, if only you had it switched on. As we did after going directly to tour room. Also tea stations are always refilled once a day, every day. I am sorry that we have not met you expectations Best regards Sérgio Bastos General Manager

very well located

Customer review rating 4.0/5

Alberto I. Couples - Confirmed reviews ALL

Breakfast was better on the past, now is very simple

Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Porto Gaia Hotel. Es siempre un placer recibir comentarios positivos. Reciba un cordial saludo. Sérgio Bastos Director

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Upon arrival, room cleanness was subpar

Well located

Customer review rating 3.0/5

Neil D. Solo - Confirmed reviews ALL

Lousy restaurant

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best regards Sérgio Bastos General Manager

Excellent

TripAdvisor rating 5.0/5

Nikolaos K TripAdvisor review

We stayed at this hotel for 4 nights as part of a visit to Northern Portugal. The first thing I would like to point out is its location. It is located a few kilometers outside of Porto, very close to the motorway, so the connection to the city is quite easy. In the wider area there is a shopping centre where you can find everything. There are also bus lines for the city but not a metro station. Anyway, in my opinion, staying at this time in a hotel in the city, with the numerous construction projects under way, the traffic congestion and at a much higher price, is not advisable. Because of the general circumstances, I had not stayed in a Mercure for several years. So I was pleasantly surprised to find that the chain not only maintains the standard it has always had, but has improved. The building is in very good condition, the room very spacious, quiet, very well equipped, and with a pleasant view, as requested. Breakfast is very good as always, both in variety and quality. And the restaurant-bar, whenever we used it was satisfactory. I would like to make special mention of the staff. A group of young people who with their kindness and professionalism responded very satisfactorily to everything we needed, from check in to our departure, and who with their instructions made our stay better. Yes, we would stay at this hotel again if given the opportunity.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sérgio Bastos General Manager

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Other web-users rate our hotel

  • 309 reviews 8.6/10 Location
  • 426 reviews 8.1/10 Room
  • 419 reviews 9.3/10 Service
  • 215 reviews 9/10 Breakfast
  • 192 reviews 8.6/10 Cleanliness
  • 90 reviews 9/10 Vibe
  • 67 reviews 8.5/10 Food
  • 9 reviews 10/10 Bar

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.