Mercure Porto Gaia Hotel 4 stars

Noticed an improved staff availability regarding several issues coming up during staying. Restaurant meals together with a lack of swimming pool and fitness room still hotel weakness.

Family trip to Porto. Extremely satisfied with the Hotel conditions, and value for money.

was fine - however our room was very cold and we did let reception know. they said because our room was on the end of the building then that is why. they did not offer an alternative. we are coming back here due to family and the location on 30th dec. i have put in the booking to have a warm room.

Room was a sweatbox, ie too hot, no sleep

There is a main concern by personal regarding hospitality rather professional service

everything was good except the room was not in good condition. not very clean, sheets was not clean, curtain had holes in it and the room smelt very bad

Very satisfied with how ur staff accommodated us.. The breakfast buffet is 5*, food is served hot and fruits are also freshly served. The hotel itself is clean, and all its facilities! Would be looking forward to another stay with Accorhotels! Cheers’

As I write this on 3/11 there are still three authorisations holding on my accounts ( about A$1200) despite only one of them being my actual PAID account. This was discussed before I left and with Managers by phone when I have rung the hotel twice. The room was old and the aircon did work well. It was colder in the corridors outside the room. I reported this twice. My greeting at check in was the worst I have EVER experienced. She was rude and not welcoming. Her grunts and groans did not reflect the Accor values or loyalty program. All she wanted was pre-authorisations and passports. I had already checked in online and the pre auths she completed are the reasons for my current issues. She was not welcoming, didn’t mention the loyalty program, couldn’t care less or mention my Platinum membership and just gave me two drink vouchers. It was like an arrogant and rude approach from the old Russian front or East Germany. The bed was old, hard and squeaked even if you just sat on it. The only shining light was the young bar man ( Julios ?) who was very good, polite and helpful and was tipped accordingly. The rest of the hotel is an embarrassment to the Mercure brand and has zero respect for the true Accor values.

Our experience was bad. We made a reservation in your Hotel and our plain had a delay. When we arrived at the Hotel tired and willing to rest you had canceled our reservation and we had to pay almost the double for the room. When we went to the room we saw that the bathroom wasn't clean and that is not admissible for a 4 star Hotel.

On arrival we were welcomed by a lovely and helpful receptionist. Nice and very clean comfortable room. Nice variety for breakfast. Great shopping centre just across hotel.

I was in the Mercure Porto Gaia for two nights for a short business trip and the experience was quite good. Very good breakfast buffet, comfortable room with lots of space. Decent Wifi speed. The only issue is the rush hour around the hotel in the morning that may create some delay in business meetings, but one just need to be organized. I would go back for sure in case of Business.

Hotel otimo

Agradable

It was a very pleasant and cozy experience. All the ambients were very clean and well decorated. The staff were kind and helpful. I will return for sure.

Welcome with a privilege room upgrade. Accor hotel are excellent at rewarding loyalty - thank you. Room was spacious - clean and comfortable. Staff were approachable and helpful. Would definitely stay again