Mercure Porto Centro Santa Catarina 4 stars

Customer review rating (ALL Rating) 4.6/5 1,376 reviews

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Mercure Porto Centro Santa Catarina - Image 1
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Mercure Porto Centro Santa Catarina - Image 3
Mercure Porto Centro Santa Catarina - Image 4
Praca da Batalha 116, RNET No. 3244, 4049-028 PORTO, Portugal

Description

Hotel extras

  • 7 min walk Torre dos Clérigos, 3 min Café Majestic, 10 min Ribeira do Porto

  • Fully renovated public areas.

  • Big family rooms with extra bed

  • Restaurant with a view over the city.

  • Restaurant with Portuguese and Mediterranean flavors

Our accommodation(s)

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Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116, RNET No. 3244
4049-028 PORTO
Portugal

GPS:41.145367, -8.607568

Telephone
+351 22 204 3300

Calls to a national
fixed network

Fax +351 22 204 3499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A BICICLETA

A Bicicleta restaurant provides a distinguished and welcoming atmosphere in which to enjoy city views. Sample the best specialties Portuguese cuisine has to offer accompanied by a good port wine.

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Our guest reviews

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ALL Rating  4.6/5  1,376 reviews

TripAdvisor Rating  4.1/5  1,284 reviews

Certificate of excellence 2025

Disappointing Stay at an Overrated “4-Star” Hotel

TripAdvisor rating 1.0/5

eali2023 TripAdvisor review

I stayed at this hotel expecting a 4-star experience, but unfortunately, it felt more like a 2-star stay at most in both service and facility standards. Reception & Staff: The hotel tries to present a laid-back, modern reception style, with a desk-like table and a laptop, and another “reception” that’s just a round table surrounding a pillar — neither of which felt professional or welcoming. Throughout my stay, I interacted with four different staff members. Only Daniella stood out as warm and helpful; the others were indifferent, with no smiles or sense of hospitality. This isn’t a cultural issue either as I had a much better experience at another hotel in Portugal. Room & Facilities: The room was full of small issues that added up quickly. The air conditioning made a constant sound (just tolerable), but the fan was worse — turning it to level 2 or 3 produced an on-and-off “dididididi” noise. When I reported this, the reception told me all the rooms were the same without asking someone come to check. The shower head and tap couldn’t be used separately, and the 2-in-1 shampoo/shower gel bottle was completely empty on arrival. I asked the reception in the next morning to refill the gel and check the shower. When I returned in the evening, nothing had been done. They sent a cleaning staff member to my room to try the shower (who arrived with a cold, uninterested attitude), and when it still didn’t work, they eventually moved me to another room. It was smaller, but the shower functioned properly — although, once again, the gel bottle was still empty. A staff member later confirmed this was not normal. Also, the fan didn’t have the noise in the new room. The bed in both rooms felt loose and moved around easily, which was uncomfortable. Misleading Information: I found the staff’s communication unclear and misleading. When I asked about the water dispenser in the lobby, they said, “it’s free but there’s water in your room too,” which made it sound like the drinks in the fridge were included. Given that there was also a bottle of wine in the room clearly priced at €15, it was reasonable to assume other drinks were complimentary. Later I was told they meant there’s a kettle — not helpful. It left me feeling misled. Other Issues: • No slippers are provided unless you book the most expensive room category. • The air conditioning and fan switches are old-school — not digital. • The sink tap in the bathroom still works, but it’s loose. • The hotel is clearly in need of renovation and better quality control. • Staff do not seem to routinely check the condition of the rooms. • Cleaning staff, in particular, could use further training. Positives: The only upsides were the convenient location (right by São Bento station, with a nice view from my window), and the buffet breakfast — good environment and nice food, except for finding a cockroach on the hot dish table… Not acceptable in any setting, let alone a so-called 4-star hotel. Final Thoughts: It took me directly asking for some goodwill gesture before anyone offered anything — in the end, I was given one breakfast buffet as compensation. But overall, the experience was chaotic, uncomfortable, and nowhere near the standard one would expect from a supposed 4-star property. Would I stay again? Definitely not. The hotel needs serious improvements — in both service and maintenance — before I could recommend it to anyone.

Customer review rating 4.5/5

Pak K. L. Solo - Confirmed reviews ALL

Great location, polite and helpful reception, reasonably priced

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Mercure Porto Centro Santa Catarina

Customer review rating 5.0/5

Rafaella L. Couples - Confirmed reviews ALL

Excelente acomodação! Próximo a pontos turísticos! Pessoal muito receptivo e acolhedor! Quarto confortável e café da manhã com muitas opções!

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rosa Novais Mercure Porto Centro Santa Catarina

Customer review rating 5.0/5

Antoine G. Couples - Confirmed reviews ALL

Top

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Rosa Novais Mercure Porto Centro Santa Catarina

Customer review rating 3.5/5

Marie-andree G. Friends - Confirmed reviews ALL

Belle chambre, confortable et hôtel bien située dans Porto. Par contre, lors de notre séjour, des verres nous avaient été donnés dans un événement et l’équipe du ménage les as ramassé. Aucune responsabilité n’a été prise par l’équipe de l’hôtel ni aucune action malgré nos questions répétées. Ce fut très désagréable…

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Other web-users rate our hotel

  • 1,010 reviews 9.3/10 Location
  • 1,014 reviews 7.3/10 Room
  • 1,163 reviews 9.3/10 Service
  • 13 reviews 8.2/10 WiFi
  • 588 reviews 9/10 Breakfast
  • 521 reviews 5.6/10 Comfort
  • 304 reviews 8.8/10 Cleanliness
  • 8 reviews 0.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.