Mercure Porto Centro 4 stars

Customer review rating 4.4/5 5,579 reviews

Mercure Porto Centro
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Hotel extras

  • Close to Torre dos Clérigos, Casa da Música and Café Majestic

  • Close to Ribeira do Porto and Serralves Foundation

  • Family rooms with extra bed, 100% non-smoking

  • 4 meeting rooms equipped for a capacity of 120 people

  • Fully renovated hotel restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • FRANCISCO SÁ CARNEIROPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Porto Centro

Praca da Batalha 116
Nº de Registo:3244
4049-028
porto
portugal

Tel: +351222043300

Fax: (+351)22/2043499


Check-in from 14h00

Check out up to 12h00

  • By plane

    FRANCISCO SÁ CARNEIRO At 17km / 10.56 miles - Shuttle paying

  • By boat

    PORTO DE LEIXOES At 15km / 9.38 miles

  • By car

    AVENIDA DA REPUBLICA At 4km / 2.5 miles

  • By car

    AVENIDA FARIA GUIMARAES At 2km / 1.25 miles

  • By train

    CAMPANHA At 6km / 3.73 miles

  • By train

    SAO BENTO At 0.2km / 0.13 miles

GPS :41.145367, -8.607568

Our accommodation(s)

Rooms are spacious and modern, with city views. They have sound-proof windows that provide more comfort, free WIFI, TV, and a living room. They are equipped with king-size double bed or twin beds. For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

A BICICLETA

Type of cuisine: Regional

"A BICICLETA" restaurant serves you the best of traditional Portuguese cuisine in a distinctive and welcoming atmosphere, offering you wonderful views over the old city.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

A BICICLETA

Non contractual photo

Moliere Bar offers you drinks or quick snacks in a modern atmosphere that provides the desired comfort for your leisure hours and/or business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Porto Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,579 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,099 reviews

Good stay

Customer review rating 4.4/5

Gustavo Couples - 10/10/2020 Confirmed reviews ALL

Good hotel. Renewed. Good staff.

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rosa Novais Mercure Porto Centro

Nice location in the old city center

Customer review rating 4.4/5

Anonymous Business - 27/09/2020 Confirmed reviews ALL

Not too crowded due to Corona. It was very safe and clean to stay.

Good location for a city trip

Customer review rating 4.4/5

Nathalie Friends - 18/09/2020 Confirmed reviews ALL

The hotel is well located. The rooms are nothing special and weren’t cleaned during the stay. The beds are on rolls and were rolling around as you sat down on them. There was an empty fridge in the room and a coffee machine. After we asked for more coffee for our second morning we only got two capsules, which was not very satisfying for a price like we payed for the night. The parking situation is a catastrophe and very pricy. Overall experience is not very good. Would not stay there again.

Great central location

Customer review rating 4.4/5

John M. Couples - 18/03/2020 Confirmed reviews ALL

Very helpful and friendly staff. Rooms comfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Excellent central location

Customer review rating 4.4/5

Bob Friends - 17/03/2020 Confirmed reviews ALL

We chose this hotel because of it's central location, allbeit on one of the more elevated parts of the city.. Most things are reachable on foot if you don't mind the hills. Taxis plentiful and cheap if you need a ride. Everything is good value, particularly food. For sightseeing, we opted for a 2 day hop-on, hop-off ticket, plus Poer winery tour, and river trip. Bus tour fairly unexciting, but took us out of city to beach, then we walked back along seafront and riverbank. Weather warm (mid-March), needed shorts and sun-cream.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro. Sincerely, Rui Cruz Manager Mercure Porto Centro
Customer review rating 4.4/5

Tom F. Business - 16/03/2020 Confirmed reviews ALL

Booked a double room, was given 2 singles, but that was fine. Booked breakfast, was told it hadn't been included, paid for another. Other than that, the staff were consistently fantastic, especially the bar and restaurant staff, but front desk also couldn't help us enough. Based on staff alone: 10/10 Location was great for our needs. Very tidy and clean rooms. Well stocked and modern looking. Would stay there again.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Disappointing

Customer review rating 4.4/5

Anne Couples - 16/03/2020 Confirmed reviews ALL

Room was very small with a poor layout. Cold breakfast was ok but hot breakfast was cold and not very appetising. Not the usual standard you would expect from a Mercure hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Porto Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rui Cruz Manager Mercure Porto Centro

Well located. Pleasant and efficient staff.

Customer review rating 4.4/5

Elizabeth C. Couples - 15/03/2020 Confirmed reviews ALL

Efficient check in and out. Pleasant bar staff. Good choice at breakfast.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Well located

Customer review rating 4.4/5

Amany M. F. Business - 12/03/2020 Confirmed reviews ALL

Excellent stay

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. Sincerely, Rui Cruz Manager Mercure Porto Centro

Very we’ll located

Customer review rating 4.4/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Central location with easy access

Dear guest, We very much appreciate your evaluation regarding your stay at the Mercure Porto Centro. Sincerely, Rui Cruz Manager Mercure Porto Centro

Fantastic staff and luxurious stay with amazing food!!

Customer review rating 4.4/5

Sam Solo - 09/03/2020 Confirmed reviews ALL

The service was perfect, the bedroom was large and comfortable, the restaurant food was fantastic as were the restaurant staff. The hotel was luxurious at a reasonable price. I felt very at home at the hotel and would recommend it to everyone. The location is perfect too!!

Excellent stay

Customer review rating 4.4/5

Margaret Couples - 09/03/2020 Confirmed reviews ALL

A wonderful experience. The staff are so friendly and accommodating. Nothing was too much trouble. The hotel is in a superb location and easy access to all attractions. Clean and well maintained. Breakfast was great and varied- absolutely delicious. I would visit this hotel again and recommend it to family and friends. Thank you

Nice hotel in the heart of Porto

Customer review rating 4.4/5

Ahmed Families - 08/03/2020 Confirmed reviews ALL

Excellent location. Nice room. Delicious breakfast.

Disappointing

Customer review rating 4.4/5

Joe F. Families - 07/03/2020 Confirmed reviews ALL

Your hotel was part of the reason we fell in love with Porto the first time we visited your hotel had a big influence on our feelings for this city. However on our fourth visit, our second time at this location. Our third at your Gaia hotel, unfortunately that location was just a little to out of the way and you had no rooms available at the time of that visit. On our first visit we felt welcome, we had help with our bags, we had lots of information given to us, my child was given a cuddly toy. It was a great way to start our trip after a long drive. However on this occasion there was one staff member slouched with her elbows on what can only be described as a cocktail table with a laptop looking more like a struggling writer working on a failed screenplay in a low budget Starbucks. We did appreciate that the room was ready at such an early time in the morning. The room was perfect, we already knew from past experience not to expect to much of a view. The one problem was we booked the room to use the sofabed for my ten year old son and it wasn't set up with sheets but this was quickly rectified by housekeeping. We then went to park the car at a local carpark used by the hotel as overflow. We greatly appreciated this as it saved having to find one ourselves. The next morning we left the room at approximately 9 am with the please make room sign hanging on the door. We returned at 3:30 pm after exploring more of Porto to an untouched room. We called reception and asked if this was normal, we were told someone would come up and do it immediately. We didn't want this as we had come back for a break not to watch someone tidy a room. Housekeeping showed up and said she would return in an hour once we had left. We returned a 7:30 to a tidy room but our complimentary drinks had not been restocked. At no point would this be an issue but when other little things happen you start to pick at other things. The next day we checked out at the reception table. We are aware of the extra taxes but I didn't need a mobile phone shoving in my face to show me the payment was eight euros. Our stay at this hotel will not only make us think twice about staying with your hotel group again but actually returning to Porto. I am aware that companies need to move with the times as technology and expectations of people change but we weren't spending €10 euros at McDonalds ordering food from a TV screen. People work hard to take holidays and stay in nice hotels, you are part of their holiday.

Great service in well-located hotel

Customer review rating 4.4/5

Jovi Solo - 04/03/2020 Confirmed reviews ALL

Five-star interactions with the reservations, reception and bar teams that would have made for a 100++ experience if only attention to detail is also brought to housekeeping services. My stay at Mercure Porto Centro Hotel came at the end of a four-week walk across Portugal and Spain, and mid-way, I realised I didn't want to bring as much things as I'd packed into my backpack. It was very easy to coordinate with the hotel's reservation team, which agreed to help me keep some items for a week until my return for my stay --- leaving my items and picking them up were also quick, I approached the reception team, quickly showed the items and was given a tag to claim my items when I arrived, and upon presenting the tag, my items were given back to me in original condition in just a few minutes. Checking into the hotel was also a positive experience, I arrived before noon (and the usual check-in time) and was told my room was not yet available but was already being cleaned, I was offered a seat and a welcome drink at the restaurant (the welcome drink is part of my status benefit) - it was a relaxing and welcoming environment to spend time at, and some 30 minutes later, someone from the reception team came with my key and advice to use the elevator at the restaurant that's closer to my room. I had been upgraded to a Privilege Room. :) I had not been told this, but drinks in the mini bar in a Privilege Room is free and refilled early evenings --- they're non-alcoholic (perfect for me) and include still water, sparkling water, a bottle of Compal juice, a can of Nestea and a can of Coca Cola. I also asked for an unusual wake up call time, and the hotel gladly obliged and called on-time, with a follow on call about 5 minutes later to ensure I was really conscious the first time they called. The only set back throughout the positive experiences was that the attention to detail did not extend to housekeeping. The Privilege Room toiletry kit is a box full of goodies that included shampoo/conditioner, shower gel, body lotion, soap, shaving set, shower cap, vanity set (cotton buds/cotton pads/nail file) and one or two other items I didn't take much notice of --- unfortunately, while there were mostly two items of each, there was only one vanity set on the first day, and it wasn't refilled on the second day. I also encountered a small unknown bug on the desk on the first day. I was able to resolve this quickly so it wasn't any trouble. I did forget to tell the hotel that the safe had probably run out of power, I assume they don't check it for that regularly but hopefully, with this review, they'll be able to replace the batteries. I think the little negatives could have been easily resolved if I thought it was worth the effort to give the feedback and ask for a resolution. Overall, the experience with Mercure Porto Centro was a positive one and I wouldn't hesitate to stay there again if the quoted rates are within my budget.

Dear JOVILYN, Many many thanks for you feedback :) :) To listen positive feedback creates sources for us to feel even more motivated. Rest assured that we will pass this positive feedback to the team. We hope to see you soon at Mercure Porto Centro. With my best regards, Bruno Cardoso

Great location. Excellent staff.

Customer review rating 4.4/5

Tom M. R. Friends - 03/03/2020 Confirmed reviews ALL

Staff very professional and helpful. Decent quality rooms. Hot breakfast not very hot. Scrambled eggs not great quality. However restaurant food excellent. Only hotel I ever stayed in that I was able to get food late in the evening after been out for drinks. Overall I would recommend this hotel.

Dear TOM, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. With my best regards, Bruno Cardoso

Céntrico

Customer review rating 4.4/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

Satisfactoria

Estimada CARMEN, Muchas gracias por su revisión y evaluación. Queremos mejorar nuestros servicios siempre y su opinión nos ayudará a lograrlo. Esperamos verte pronto en el Mercure Porto Centro. Atentamente, Bruno Cardoso

Good choice

Customer review rating 4.4/5

Mo Couples - 26/02/2020 Confirmed reviews ALL

Room good size, nice outlook. The room had a fridge to keep your stuff and a bath which is a BIG bonus. The room is poorly lit, struggled to read unless directly under the bedside light shade. Wifi could be more efficient. Very clean. Can't comment on breakfast due to 15 euro charge.

great location, good night's sleep and fantastic old city view

Customer review rating 4.4/5

Anton Solo - 25/02/2020 Confirmed reviews ALL

The hotel is nestled in the higher part of the city near the São João National Theater, parking can be an issue and be prepared to walk downhill and uphill A LOT. That being said, I was lucky to be offered the prestige room which had the view of the old town with a large bathroom/tub and all paid minibar (alcohol free). Had some minor issues with the shower but was promptly fixed. Breakfast was great as the view was just breathtaking and the food was fresh and staff were always around to see what you need. there's s mall garden/deck on the 6F which I didn't see anyone use it but seems like a great concept.

Dear ANTONIO Y., Thank you for letting us know how you feel following your recent stay with us and we are glad to hear that we reached your expectation. To listen positive feedback creates sources for us to feel even more motivated. Rest assured that we will pass this positive feedback to the team. Best regards, Bruno Cardoso

great location and friendly, helpful service

Customer review rating 4.4/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

The hotel is just a block from the main shopping street and many restaurants. There is a parking garage 2 minutes walk away. The rooms are not fancy, but are functional and comfortable. The beds are comfortable. The bathroom has marble surfaces and is quite nice with a very good shower. Service is well above average. We were given a map with street addresses for four nearby parking garages as they saw us unload luggage from a rental car. The hotel gave each of us a ticket for a welcome drink of our choice (we chose port). They gave us great advice about tourist activities, city transportation, etc. Everything about our stay was positive.

Dear WARREN V., Thank you very much for your review and evaluation. We hope to see you soon at Mercure Porto Centro. Best regards, Bruno Cardoso

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