Mercure Porto Centro Santa Catarina 4 stars

I have stayed there before. I was just there overnight. The front desk personnel were awesome

Close to everything. Nice staff. Trolley stop across the street. Restaurant adjacent to lobby.

This hotel is perfectly situated for sightseeing. Hotel facilities were excellent. Staff,as always were excellent

Had to check in late to the room as room was not ready earlier then the night staff mis informed that breakfast was included to the room price, when it wasn’t. Found the next day £30 charge for a breakfast we barely had. The staff just seem to say yes to any questions and misleading and charging guests

I totally recommend this hotel and will surely visit again soon. My stay was met with all requirements. Thank you to all the staff. My daughter and I had a very pleasant relaxing stay. Truly appreviate all your efforts.

We reserved 3 months ahead but when checking in we got the worst room on the block as a Platinum member. Found out the checking-in girl did not know anything and when we went back to the counter another girl fixed it She gave us a room at the end of the corridor same size but many windows thats all we wanted The breakfast was great in a pleasant atmosphere with a very helpfull and friendly staff Also the roof terrace was a pleasant experience and frienly staff as well,we come back

I spent 4 days in the hotel in august for the second time. The staff is really benevolent , volunteer to help thus make your journey a well being in this hotel! especially Diane/Nadia which is a good person professional supportive and pleasant. The hotel is just missing a pool and gym, but the rooftop makes the rest.

From check in to check out, the staff was helpful and pleasant!

We loved our stay at the Mercure Porto centro, everything was perfect and even beyond our expectations. The room are beautiful, very comfortable, very very clean. There is also a beautiful terrasse where you can enjoy an amazing view and have a drink or food, with a small garden where they have their own vegetables… The staff is amazing and takes time to answer to all your questions and needs. The breakfast is very good too and generous, we liked it very much. The location was perfect for us too. We will definitely come back to this hotel, no doubt!

The staff was friendly and helpful.

Friendly and comfortable place, very close to all significant points, all on foot, ideal for learning Porty! Traditionally good breakfast, easy check in and check out. Good idea to have scale at the lobby. Little bit noisy at night - poor isolation.

Awesome hotel, with view of Porto. Just uphill from Sao Bento Train Station, it was easy to get to. Great place to tour Porto on foot from, everything is walkable. The Mercure Hotel had great breakfast, greatly decorated. The restaurant had a Bicycle theme, awesome dinner, and great layout for breakfast..

Great hotel! Staff were friendly, helpful and courteous, rooms were spacious and clean and the food was very good. The location is convenient to many of the city's attractions. Would recommend this hotel.

Will begin with the positives. Good location and nicely renovated lobby and restaurant bar area. Issues began on day one, when we checked into our room, and the wooden shutters of our room wouldn't shut, meaning light would get through. Moved to another room, which turned out to much smaller, but at least the shutters worked. Went sightseeing the next day, and returned to find that housekeeping had placed mine and my partner's toiletry bags in the bidet, including one of our toothbrushes which was touching the porcelain. Revolting. Went back to reception, who offered to change our room again. Seemed like an odd response, given one could only assume that housekeeping services service all rooms in the hotel. Were provided with dental kits and told to speak to the hotel manager the following day. Instead, decided to send an email to the hotel management immediately. Then at 11:15pm once we were in bed, received a knock on the door with free pastries. Bit late? All in all, I wouldn't bare to stay here again. It was extremely disappointing. Plenty of other options nearby, like the NH hotel across the street.

Comfortable hotel where you can walk to most things. Nice bar area but food options are limited for eating in the hotel. Rooms are a decent size, some maybe all with a bath in the bathroom. Staff were helpful.