Mercure Porto Centro Santa Catarina 4 stars

The hotel is well located. The rooms are nothing special and weren’t cleaned during the stay. The beds are on rolls and were rolling around as you sat down on them. There was an empty fridge in the room and a coffee machine. After we asked for more coffee for our second morning we only got two capsules, which was not very satisfying for a price like we payed for the night. The parking situation is a catastrophe and very pricy. Overall experience is not very good. Would not stay there again.

Very helpful and friendly staff. Rooms comfortable.

We chose this hotel because of it's central location, allbeit on one of the more elevated parts of the city.. Most things are reachable on foot if you don't mind the hills. Taxis plentiful and cheap if you need a ride. Everything is good value, particularly food. For sightseeing, we opted for a 2 day hop-on, hop-off ticket, plus Poer winery tour, and river trip. Bus tour fairly unexciting, but took us out of city to beach, then we walked back along seafront and riverbank. Weather warm (mid-March), needed shorts and sun-cream.

Booked a double room, was given 2 singles, but that was fine. Booked breakfast, was told it hadn't been included, paid for another. Other than that, the staff were consistently fantastic, especially the bar and restaurant staff, but front desk also couldn't help us enough. Based on staff alone: 10/10 Location was great for our needs. Very tidy and clean rooms. Well stocked and modern looking. Would stay there again.

Room was very small with a poor layout. Cold breakfast was ok but hot breakfast was cold and not very appetising. Not the usual standard you would expect from a Mercure hotel.

Efficient check in and out. Pleasant bar staff. Good choice at breakfast.

Excellent stay

Central location with easy access

The service was perfect, the bedroom was large and comfortable, the restaurant food was fantastic as were the restaurant staff. The hotel was luxurious at a reasonable price. I felt very at home at the hotel and would recommend it to everyone. The location is perfect too!!

A wonderful experience. The staff are so friendly and accommodating. Nothing was too much trouble. The hotel is in a superb location and easy access to all attractions. Clean and well maintained. Breakfast was great and varied- absolutely delicious. I would visit this hotel again and recommend it to family and friends. Thank you

Excellent location. Nice room. Delicious breakfast.

Friendly and comfortable place, very close to all significant points, all on foot, ideal for learning Porty! Traditionally good breakfast, easy check in and check out. Good idea to have scale at the lobby. Little bit noisy at night - poor isolation.

Awesome hotel, with view of Porto. Just uphill from Sao Bento Train Station, it was easy to get to. Great place to tour Porto on foot from, everything is walkable. The Mercure Hotel had great breakfast, greatly decorated. The restaurant had a Bicycle theme, awesome dinner, and great layout for breakfast..

Great hotel! Staff were friendly, helpful and courteous, rooms were spacious and clean and the food was very good. The location is convenient to many of the city's attractions. Would recommend this hotel.

Will begin with the positives. Good location and nicely renovated lobby and restaurant bar area. Issues began on day one, when we checked into our room, and the wooden shutters of our room wouldn't shut, meaning light would get through. Moved to another room, which turned out to much smaller, but at least the shutters worked. Went sightseeing the next day, and returned to find that housekeeping had placed mine and my partner's toiletry bags in the bidet, including one of our toothbrushes which was touching the porcelain. Revolting. Went back to reception, who offered to change our room again. Seemed like an odd response, given one could only assume that housekeeping services service all rooms in the hotel. Were provided with dental kits and told to speak to the hotel manager the following day. Instead, decided to send an email to the hotel management immediately. Then at 11:15pm once we were in bed, received a knock on the door with free pastries. Bit late? All in all, I wouldn't bare to stay here again. It was extremely disappointing. Plenty of other options nearby, like the NH hotel across the street.