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Mercure Porto Centro Santa Catarina 4 stars

Customer review rating 4.4/5 5,824 reviews

ALLSAFE approved hotel

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Mercure Porto Centro Santa Catarina
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+ 19 Services

Hotel extras

  • Close to Torre dos Clérigos, Casa da Música and Café Majestic

  • Close to Ribeira do Porto and Serralves Foundation

  • Family rooms with extra bed, 100% non-smoking

  • 4 meeting rooms equipped for a capacity of 120 people

  • Fully renovated hotel restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116
Nº de Registo:3244
4049-028 porto
portugal

Tel: +351222043300

Fax: (+351)22/2043499


Check-in from 16h00

Check out up to 12h00

  • By plane

    FRANCISCO SÁ CARNEIRO At 17km / 10.56 miles - Shuttle paying

  • By boat

    PORTO DE LEIXOES At 15km / 9.38 miles

  • By car

    AVENIDA DA REPUBLICA At 4km / 2.5 miles

  • By car

    AVENIDA FARIA GUIMARAES At 2km / 1.25 miles

  • By train

    CAMPANHA At 6km / 3.73 miles

  • By train

    SAO BENTO At 0.2km / 0.13 miles

GPS :41.145367, -8.607568

Hotel services

A BICICLETA

"A Bicicleta" restaurant provides a distinguished and welcoming atmosphere in which to enjoy city views. Sample the best specialties Portuguese cuisine has to offer accompanied by a good port wine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 147 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 6 floors
  • Languages spoken at the hotel
    • French
    • Portuguese
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • FRANCISCO SÁ CARNEIRO Additional charge
    • OPO Additional charge
  • Mercure Additional charge
    • On site
    • 8 parking spaces
    • Private
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Rooms are spacious and modern, with city views. They have sound-proof windows that provide more comfort, free WIFI, TV, and a living room. They are equipped with king-size double bed or twin beds. For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Porto Centro Santa Catarina

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,824 reviews

TripAdvisor Rating 4.0/5

1,116 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay, but some improvements needed

Customer review rating 3.0/5

Giulio C. Business - 22/10/2021 Confirmed reviews ALL

Overall a good stay - the venue is clean and I felt safe the whole time thanks to the pandemic protocols implemented. The staff is very friendly and helpful. What did not work well? Rooms are a bit small. The internet connection was horrible and basically didn’t work, forcing me to use mobile data.

A great Hotel with fantastic views of Porto from the roof terrace

Customer review rating 4.5/5

Andrew H. Couples - 22/10/2021 Confirmed reviews ALL

We stayed here for three nights and loved the the Hotel location, room and yummy breakfast.

Customer review rating 4.0/5

P K. Friends - 20/10/2021 Confirmed reviews ALL

Overall good. Disappointed that there is not a restaurant with a full menu. What we did have was satisfactory. The hotel is in a good location and the big bonus was the pre-booked car park. We’ll certainly consider it if returning to Porto.

Dear Jennifer K., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. We will take good note about the menu. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Very comfortable hotel

Customer review rating 4.5/5

Jana Couples - 19/10/2021 Confirmed reviews ALL

We had a great stay here, very friendly staff, hotel is near the center and very clean! Thank you!

Dear JANA F., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Great location, lovely hotel but not perfect

Customer review rating 4.5/5

Nic Couples - 02/10/2021 Confirmed reviews ALL

When asked for limited housekeeping on the online check in we had new towels each day.

Dear Hannah Louise W., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Great Staff. Great location.

Customer review rating 4.5/5

Sosthenes Solo - 30/09/2021 Confirmed reviews ALL

I have stayed there before. I was just there overnight. The front desk personnel were awesome

Dear SOSTHENES B., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Close to everything.

Customer review rating 4.5/5

Anonymous Friends - 25/09/2021 Confirmed reviews ALL

Close to everything. Nice staff. Trolley stop across the street. Restaurant adjacent to lobby.

Dear Shirley L., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Excellent hotel

Customer review rating 5.0/5

C. Couples - 23/09/2021 Confirmed reviews ALL

This hotel is perfectly situated for sightseeing. Hotel facilities were excellent. Staff,as always were excellent

Dear DAVID C., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Nice room and location, but not the best staff/service

Customer review rating 3.0/5

V Couples - 21/09/2021 Confirmed reviews ALL

Had to check in late to the room as room was not ready earlier then the night staff mis informed that breakfast was included to the room price, when it wasn’t. Found the next day £30 charge for a breakfast we barely had. The staff just seem to say yes to any questions and misleading and charging guests

Dear Refo G., Thank you for taking the time to tell us about your experience at the Mercure Porto Centro Santa Catarina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Excellent service, high hygiene standards, well located and welcoming ambience.

Customer review rating 5.0/5

Katty G. Families - 13/09/2021 Confirmed reviews ALL

I totally recommend this hotel and will surely visit again soon. My stay was met with all requirements. Thank you to all the staff. My daughter and I had a very pleasant relaxing stay. Truly appreviate all your efforts.

Dear Katty G., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. Fell welcome again anytime! Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

difficult checkin but good after all

TripAdvisor rating 5.0/5

trotterNeer 09/09/2021 TripAdvisor review

We reserved 3 months ahead but when checking in we got the worst room on the block as a Platinum member. Found out the checking-in girl did not know anything and when we went back to the counter another girl fixed it She gave us a room at the end of the corridor same size but many windows thats all we wanted The breakfast was great in a pleasant atmosphere with a very helpfull and friendly staff Also the roof terrace was a pleasant experience and frienly staff as well,we come back

Dear trotterNeer, thank you very much for your evaluation. We took good note of you comments and we will manage to learn with it. We hope to have you soon with us! Best regards,

Bien situé et personnel bienveillant

Customer review rating 4.0/5

Kevin K. Families - 23/08/2021 Confirmed reviews ALL

I spent 4 days in the hotel in august for the second time. The staff is really benevolent , volunteer to help thus make your journey a well being in this hotel! especially Diane/Nadia which is a good person professional supportive and pleasant. The hotel is just missing a pool and gym, but the rooftop makes the rest.

Dear Leon PINEIRO K., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Diretor | Manager

Great location, fantastic customer service!

Customer review rating 5.0/5

Elaine W. Couples - 23/08/2021 Confirmed reviews ALL

From check in to check out, the staff was helpful and pleasant!

Dear Donald W., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Amazing stay

Customer review rating 5.0/5

Muriel A. Families - 17/08/2021 Confirmed reviews ALL

We loved our stay at the Mercure Porto centro, everything was perfect and even beyond our expectations. The room are beautiful, very comfortable, very very clean. There is also a beautiful terrasse where you can enjoy an amazing view and have a drink or food, with a small garden where they have their own vegetables… The staff is amazing and takes time to answer to all your questions and needs. The breakfast is very good too and generous, we liked it very much. The location was perfect for us too. We will definitely come back to this hotel, no doubt!

Dear Anna A., Thank you, thank you and thak you! We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We'll be glad to receive you again. Please get in touch with us if we may assist you on your next stay in Porto Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina
Customer review rating 4.5/5

Stan G. Couples - 12/08/2021 Confirmed reviews ALL

The staff was friendly and helpful.

Sightseeing tour

TripAdvisor rating 5.0/5

sgr0d Family - 08/02/2020 TripAdvisor review

Friendly and comfortable place, very close to all significant points, all on foot, ideal for learning Porty! Traditionally good breakfast, easy check in and check out. Good idea to have scale at the lobby. Little bit noisy at night - poor isolation.

MERCURE PORTO

TripAdvisor rating 5.0/5

863clays Couples - 13/12/2019 TripAdvisor review

Awesome hotel, with view of Porto. Just uphill from Sao Bento Train Station, it was easy to get to. Great place to tour Porto on foot from, everything is walkable. The Mercure Hotel had great breakfast, greatly decorated. The restaurant had a Bicycle theme, awesome dinner, and great layout for breakfast..

Great Place to Stay!

TripAdvisor rating 5.0/5

Lesley J Couples - 11/11/2019 TripAdvisor review

Great hotel! Staff were friendly, helpful and courteous, rooms were spacious and clean and the food was very good. The location is convenient to many of the city's attractions. Would recommend this hotel.

Didn't live up to Mercure standards

TripAdvisor rating 2.0/5

urbanwellness Couples - 07/11/2019 TripAdvisor review

Will begin with the positives. Good location and nicely renovated lobby and restaurant bar area. Issues began on day one, when we checked into our room, and the wooden shutters of our room wouldn't shut, meaning light would get through. Moved to another room, which turned out to much smaller, but at least the shutters worked. Went sightseeing the next day, and returned to find that housekeeping had placed mine and my partner's toiletry bags in the bidet, including one of our toothbrushes which was touching the porcelain. Revolting. Went back to reception, who offered to change our room again. Seemed like an odd response, given one could only assume that housekeeping services service all rooms in the hotel. Were provided with dental kits and told to speak to the hotel manager the following day. Instead, decided to send an email to the hotel management immediately. Then at 11:15pm once we were in bed, received a knock on the door with free pastries. Bit late? All in all, I wouldn't bare to stay here again. It was extremely disappointing. Plenty of other options nearby, like the NH hotel across the street.

Nice hotel

TripAdvisor rating 4.0/5

Chris S Couples - 06/11/2019 TripAdvisor review

Comfortable hotel where you can walk to most things. Nice bar area but food options are limited for eating in the hotel. Rooms are a decent size, some maybe all with a bath in the bathroom. Staff were helpful.

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