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Mercure Porto Centro Santa Catarina 4 stars

Customer review rating 4.4/5 5,609 reviews

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Mercure Porto Centro Santa Catarina
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+ 22 Services

Hotel extras

  • Close to Torre dos Clérigos, Casa da Música and Café Majestic

  • Close to Ribeira do Porto and Serralves Foundation

  • Family rooms with extra bed, 100% non-smoking

  • 4 meeting rooms equipped for a capacity of 120 people

  • Fully renovated hotel restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • FRANCISCO SÁ CARNEIROPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)
  • Babysitting on request
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116
Nº de Registo:3244
4049-028 porto
portugal

Tel: +351222043300

Fax: (+351)22/2043499


Check-in from 14h00

Check out up to 12h00

  • By plane

    FRANCISCO SÁ CARNEIRO At 17km / 10.56 miles - Shuttle paying

  • By boat

    PORTO DE LEIXOES At 15km / 9.38 miles

  • By car

    AVENIDA DA REPUBLICA At 4km / 2.5 miles

  • By car

    AVENIDA FARIA GUIMARAES At 2km / 1.25 miles

  • By train

    CAMPANHA At 6km / 3.73 miles

  • By train

    SAO BENTO At 0.2km / 0.13 miles

GPS :41.145367, -8.607568

Our accommodation(s)

Rooms are spacious and modern, with city views. They have sound-proof windows that provide more comfort, free WIFI, TV, and a living room. They are equipped with king-size double bed or twin beds. For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Views: Historic side view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

A BICICLETA

Type of cuisine: Regional

"A BICICLETA" restaurant serves you the best of traditional Portuguese cuisine in a distinctive and welcoming atmosphere, offering you wonderful views over the old city.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

A BICICLETA

Non contractual photo

Moliere Bar offers you drinks or quick snacks in a modern atmosphere that provides the desired comfort for your leisure hours and/or business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Porto Centro Santa Catarina

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,609 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,101 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

it is ok

Customer review rating 3.5/5

Anonymous Business - 04/05/2021 Confirmed reviews ALL

I asked o clean the room in the next day but the room wasn't cleaned.

Nice hotel good location hard bed

Customer review rating 4.0/5

Ken Solo - 03/01/2021 Confirmed reviews ALL

Wonderful hotel Mercure Porto Centro Santa Catarina. Located almost in the middle of the city. Small entrance. For big luggage better use the doors at both sides. Welcome was very nice. The crew also in the restaurant, breakfast amd reception is very friendly and in the point. Perfect English from everyone spoken. Explained everything. Privileges have been granted. Breakfast on request only, for 12€. Looks very modern and clean. Room is quite small, small table missing. USB Charger only at The desk did not work but they looked after it when I told them. At bed no USB charging. Room and Hotel seem to be renovated recently. Different fancy lighting options. Funny window shield instead of curtains. Window can be opened and view of old town is breathtaking. Window itself was very dirty and not closing good to keep noise outside. Needs to be cleaned! Big TV screen. If I turn TV on you need to find out by yourself how to get to TV programs. Should be on RV already when turning in the TV. Nice details in the room. Missing place to keep luggage case. AC is working fine. Double bed is devided into two beds and to hard for me. After first night I got a very thin topper which did not help. If you can’t handle hard beds, don’t go in this Hotel. Minibar and coffee for free. Bathroom is at a good size. With bidet. Bathtub for me (1,81cm) too small and had some big scratches wich only need some color. I don’t understand to renovate rooms and leave this like not finished. I had some ants in my bathroom. Cleaning of room is excellent. I can recommend this hotel.

Fabulous location and wonderful staff

Customer review rating 5.0/5

Maria N. Couples - 10/12/2020 Confirmed reviews ALL

We enjoyed every minute of our 5-day stay at Mercure Porto Centro and were lucky enough to be in the panoramic suite with 270° breathtaking views from its poshly furbished surround balcony. The room is well lit, has a comfortable kingsize bed, a spacious bathroom, a well-designed sofabed set and plenty of wide cabinets. The inclusive minibar has ample choices of water, juice and softdrinks as well as a modern coffee machine plus a tea tray on the desk. Breakfast, which had to be ordered the night before, was fresh and delicious. We loved the nata (custard tarts) so much that we bought a few boxes from reception to take home. We look back fondly to the warm hospitality of each and everyone at Mercure Porto Centro and will surely return soon.

Dear Mrs. N. Maria, Thank you for letting us know how you feel following your recent stay with us and we are glad to hear that we reached your expectation. To listen positive feedback creates sources for us to feel even more motivated. Rest assured that we will pass this positive feedback to the team. Mrs. N., if you decide to return to Porto, we would love to have the opportunity to have you with us again so do not hesitate to contact us and it will be our pleasure to assisting you to organize this new journey. Sincerely, Rosa Novais Mercure Porto Centro

Good stay

Customer review rating 4.0/5

Gustavo Couples - 10/10/2020 Confirmed reviews ALL

Good hotel. Renewed. Good staff.

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rosa Novais Mercure Porto Centro

Nice location in the old city center

Customer review rating 4.0/5

Anonymous Business - 27/09/2020 Confirmed reviews ALL

Not too crowded due to Corona. It was very safe and clean to stay.

Dear Mr. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosa Novais Mercure Porto Centro

Good location for a city trip

Customer review rating 1.5/5

Nathalie Friends - 18/09/2020 Confirmed reviews ALL

The hotel is well located. The rooms are nothing special and weren’t cleaned during the stay. The beds are on rolls and were rolling around as you sat down on them. There was an empty fridge in the room and a coffee machine. After we asked for more coffee for our second morning we only got two capsules, which was not very satisfying for a price like we payed for the night. The parking situation is a catastrophe and very pricy. Overall experience is not very good. Would not stay there again.

Great central location

Customer review rating 4.5/5

John M. Couples - 18/03/2020 Confirmed reviews ALL

Very helpful and friendly staff. Rooms comfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Excellent central location

Customer review rating 4.5/5

Bob Friends - 17/03/2020 Confirmed reviews ALL

We chose this hotel because of it's central location, allbeit on one of the more elevated parts of the city.. Most things are reachable on foot if you don't mind the hills. Taxis plentiful and cheap if you need a ride. Everything is good value, particularly food. For sightseeing, we opted for a 2 day hop-on, hop-off ticket, plus Poer winery tour, and river trip. Bus tour fairly unexciting, but took us out of city to beach, then we walked back along seafront and riverbank. Weather warm (mid-March), needed shorts and sun-cream.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro. Sincerely, Rui Cruz Manager Mercure Porto Centro
Customer review rating 3.5/5

Tom F. Business - 16/03/2020 Confirmed reviews ALL

Booked a double room, was given 2 singles, but that was fine. Booked breakfast, was told it hadn't been included, paid for another. Other than that, the staff were consistently fantastic, especially the bar and restaurant staff, but front desk also couldn't help us enough. Based on staff alone: 10/10 Location was great for our needs. Very tidy and clean rooms. Well stocked and modern looking. Would stay there again.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Disappointing

Customer review rating 2.5/5

Anne Couples - 16/03/2020 Confirmed reviews ALL

Room was very small with a poor layout. Cold breakfast was ok but hot breakfast was cold and not very appetising. Not the usual standard you would expect from a Mercure hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Porto Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rui Cruz Manager Mercure Porto Centro

Well located. Pleasant and efficient staff.

Customer review rating 4.5/5

Elizabeth C. Couples - 15/03/2020 Confirmed reviews ALL

Efficient check in and out. Pleasant bar staff. Good choice at breakfast.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Manager Mercure Porto Centro

Well located

Customer review rating 5.0/5

Amany M. F. Business - 12/03/2020 Confirmed reviews ALL

Excellent stay

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. Sincerely, Rui Cruz Manager Mercure Porto Centro

Very we’ll located

Customer review rating 4.0/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Central location with easy access

Dear guest, We very much appreciate your evaluation regarding your stay at the Mercure Porto Centro. Sincerely, Rui Cruz Manager Mercure Porto Centro

Fantastic staff and luxurious stay with amazing food!!

Customer review rating 5.0/5

Sam Solo - 09/03/2020 Confirmed reviews ALL

The service was perfect, the bedroom was large and comfortable, the restaurant food was fantastic as were the restaurant staff. The hotel was luxurious at a reasonable price. I felt very at home at the hotel and would recommend it to everyone. The location is perfect too!!

Excellent stay

Customer review rating 5.0/5

Margaret Couples - 09/03/2020 Confirmed reviews ALL

A wonderful experience. The staff are so friendly and accommodating. Nothing was too much trouble. The hotel is in a superb location and easy access to all attractions. Clean and well maintained. Breakfast was great and varied- absolutely delicious. I would visit this hotel again and recommend it to family and friends. Thank you

Nice hotel in the heart of Porto

Customer review rating 5.0/5

Ahmed Families - 08/03/2020 Confirmed reviews ALL

Excellent location. Nice room. Delicious breakfast.

Sightseeing tour

TripAdvisor rating 5.0/5

sgr0d Family - 08/02/2020 TripAdvisor review

Friendly and comfortable place, very close to all significant points, all on foot, ideal for learning Porty! Traditionally good breakfast, easy check in and check out. Good idea to have scale at the lobby. Little bit noisy at night - poor isolation.

MERCURE PORTO

TripAdvisor rating 5.0/5

863clays Couples - 13/12/2019 TripAdvisor review

Awesome hotel, with view of Porto. Just uphill from Sao Bento Train Station, it was easy to get to. Great place to tour Porto on foot from, everything is walkable. The Mercure Hotel had great breakfast, greatly decorated. The restaurant had a Bicycle theme, awesome dinner, and great layout for breakfast..

Great Place to Stay!

TripAdvisor rating 5.0/5

Lesley J Couples - 11/11/2019 TripAdvisor review

Great hotel! Staff were friendly, helpful and courteous, rooms were spacious and clean and the food was very good. The location is convenient to many of the city's attractions. Would recommend this hotel.

Didn't live up to Mercure standards

TripAdvisor rating 2.0/5

urbanwellness Couples - 07/11/2019 TripAdvisor review

Will begin with the positives. Good location and nicely renovated lobby and restaurant bar area. Issues began on day one, when we checked into our room, and the wooden shutters of our room wouldn't shut, meaning light would get through. Moved to another room, which turned out to much smaller, but at least the shutters worked. Went sightseeing the next day, and returned to find that housekeeping had placed mine and my partner's toiletry bags in the bidet, including one of our toothbrushes which was touching the porcelain. Revolting. Went back to reception, who offered to change our room again. Seemed like an odd response, given one could only assume that housekeeping services service all rooms in the hotel. Were provided with dental kits and told to speak to the hotel manager the following day. Instead, decided to send an email to the hotel management immediately. Then at 11:15pm once we were in bed, received a knock on the door with free pastries. Bit late? All in all, I wouldn't bare to stay here again. It was extremely disappointing. Plenty of other options nearby, like the NH hotel across the street.

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