ibis Styles Lisboa Centro Liberdade NE Hotel 3 stars

During our December 2019 stay the staff from the ibis Styles Lisboa Centro Liberdade NE have delivered superb customer service and assistance in every single respect. Based on a very satisfactory previous stay for business, I decided to return to this hotel with my family for a Christmas time visit to Lisbon. The staff has been extremely helpful, courteous, and patient. When we were unexpectedly confronted with a breakdown of our rental vehicle while parked at the hotel, the front office courteously and patiently helped with the communication in Portugese with the mechanic that was dispatched by the rental company The front office associate also gave invaluable tourist advice for visiting Sintra and Pena Palace (parking our car at the station and use a shuttle bus) as well as a very helpful parking tip for our visit to Belém. These helpful tips allowed us to save much time looking for parking and spend the maximum time visiting our destinations. The staff truly deserves the highest praise for their helpfulness and courteousness. They set an example for many in the hotel industry and the Ibis managent can truly be proud to have these ambassadors to Lisbon as their employees. The hotel staff has made our stay spectacular and I highly recommend staying at the ibis Styles Lisboa Centro Liberdade NE when visiting Lisbon.

Scaffolding instead of stairs, one broken lift & emergency fire doors being wedged open so guests could get up/down to their rooms. Not the standard I expect when I book an Ibis hotel.

Just the nicest staff.. Hospitality supreme!

Got stuck in the lift and the some of the staff when I asked for a couple of plates told me they had none ... then I got upset and the plates appeared from the kitchen ...

We thoroughly enjoyed our stay. All the staff were extremely helpful and friendly. The buffet breakfast was excellent, the beds were comfortable, the room was very clean - we have stayed there in the past and plan to stay there again in the future.

Nice cosy place with some little disadvantages.

EXCELLENT

The welcome, but also ongoing support from the team was amazing. We really felt welcome and special during our stay. Big thanks for that again! While we stayed at this hotel (November, 2019), however, there were some construction work ongoing, which was sometimes a little bit bothering. However, this is just a temporary state. In general the room were very modern and nice decorated. Breakfast was also really good with a lot of choices. We can really recommend this hotel.

All in all was a good experience. The bed and pillow was comfy, breakfast was delicious.

We were very disappointed that we weren’t made aware of the building work taking place and that the roof top bar would be closed. On our second day I said to a member of staff ‘should we have been told?’ And he said ‘what do you think?’. In our room the towel rail was hanging off the wall as was the light fitting by the bed. We would not have chosen the hotel if we had known what the building work entailed and were very disappointed this wasn’t made clear to us.

Rooms were noisy and had to ask to change rooms.

Wonderful stay in a beautiful city. Staff, atmosphere & accommodation in the hotel was excellent.

We stayed for 3 nights. The room was nice and spacious, but the temperature was kept to high. We complained at reception but they said there was nothing to be done because the air conditioning was set to heat only. We even got respiratory problems since the air was too warm and consequently dry. The hotel is under renovation and this should have been told at the time of the reservation. Breakfast is repetitive but ok!

We spent 5 nights here. The staff was friendly and accommodating. The location was great and close to everything we wanted. Our room was spacious, clean, and comfortable. We would have enjoyed some warm food at breakfast, but the choices were quite nice.

Good Location .Staff really friendly. Check in ,check out was smooth. Room is clean .Elevator is really slow ,and was twice out of order in 4 days. Room was clean . Breakfast was ok but just ok. Don'thave a hot selection. Set up was little bit with out concept. Breakfast service staff super friendly. Food quality ok . Room enough big and clan. Technically is not that good. Lot of flooding marks on the wall. We had two television but not one was linear mounted on the wall. Bienvenue booking was more expensive (we tired on telephone too )as Booking .com .