Dear Karen P., Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of your accommodations. Your comments about the entrance have been duly noted, and we appreciate your insights. We look forward to welcoming you back on your next visit to Lisbon. Best regards, Henrique Simmer General Manager ibis Styles Lisboa Centro Liberdade NE

Dear Christian M. N. N., Thank you for sharing your experience with us. We are pleased to hear that you appreciated our convenient location and the warm welcome from our staff. However, we regret that your room did not meet your expectations in terms of comfort. We continuously strive to enhance our guests' experiences and your feedback will be valuable for our ongoing improvements. We hope to have the opportunity to welcome you back for a more satisfying stay in the future. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Julius S., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a comfortable stay and that Ines and Jessica made such a positive impression. We will be sure to share your kind words with both of them, as recognition like yours is truly appreciated by our team. We also appreciate your comments regarding breakfast, as your feedback helps us identify areas where we can improve and enhance our guests’ experience. We look forward to welcoming you back to ibis Styles Lisboa Centro Liberdade NE for an even better stay. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Sean S., Thank you for sharing your delightful experience at ibis Styles Lisboa Centro Liberdade NE. We are pleased to hear that our location made your exploration of Lisbon convenient and enjoyable. It is wonderful to know that you appreciated the quality of our breakfast offerings and the attentiveness of our team. Our staff takes pride in maintaining a welcoming atmosphere and ensuring that our guests have a satisfying stay. We look forward to the opportunity of welcoming you back in the future, and we hope your next visit is just as enjoyable. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Joaquin A. R. M., Thank you for your kind words regarding our location and the attentive service provided by our staff. We are delighted that you and your dogs had a pleasant experience during your stay. We look forward to welcoming you back in the future. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Bronwyn S., Thank you for sharing your experience with us. We are delighted to know that you enjoyed the cleanliness and comfort of the hotel, our great location, and the friendliness of our team. We are also pleased to hear that you found our breakfast to offer great value for money. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Kind regards, Ibis Styles Lisboa Centro Liberdade NE

Dear Mohamed A. F., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and the kindness of our team. We are sorry, however, that some aspects of your stay did not fully meet your expectations, particularly regarding the sound insulation and breakfast. Regarding your request for a late departure, we fully understand your disappointment. While late check-out benefits may be available to All Accor members depending on their status, they are always subject to hotel availability. Unfortunately, on the day of your departure, our hotel was fully booked and we were therefore unable to accommodate a late departure. We regret if the way this was communicated to you gave a different impression, as this was certainly not our intention. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Ekta m., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable, especially with your little one. It is wonderful to know that our team was able to assist you with your needs during your stay. We look forward to welcoming you back to ibis Styles Lisboa Centro Liberdade NE on your next visit. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Zina F., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the temporary interruption of the water and electricity supply. However, we would like to clarify that the maintenance of the PT (transformer substation) is a legal and mandatory requirement in Portugal, carried out to ensure the safety and proper functioning of the hotel's electrical infrastructure. All guests were informed in advance about the scheduled maintenance and the expected interruption, and we made every effort to minimize the impact on their stay. We are pleased to hear that you enjoyed our breakfast. Regarding the late check-out request, this is subject to availability and, on that day, we were unfortunately only able to extend the check-out by one hour. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Lesley H., Thank you for your kind words regarding your recent stay at ibis Styles Lisboa Centro Liberdade NE. We are delighted to hear that you appreciated our convenient location, friendly staff, and the variety of breakfast options. Your feedback about the room size is noted, and we are pleased that it met your basic needs. We look forward to welcoming you back in the future. Best regards, Henrique Simmer General Manager ibis Styles Lisboa Centro Liberdade NE

Dear Roger P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our staff, breakfast, and accommodations exceeded your expectations. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Henrique Simmer General Manager ibis Styles Lisboa Centro Liberdade NE

Dear Andreas W., Thank you for your kind words regarding our service and accommodations. We are delighted to hear that you enjoyed your stay and found our staff to be friendly. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Henrique Simmer ibis Styles Lisboa Centro Liberdade NE

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found the bed comfortable, the room temperature well controlled, and that you enjoyed our breakfast. At the same time, we sincerely apologize for the inconveniences you experienced with the unstable chair and, in particular, the bathroom drainage. We understand your concern about the possibility of the bathroom flooding, and we regret that you had to remove the drainage cap yourself as a temporary solution. We will make sure that these maintenance issues are brought to the attention of our team for appropriate action. We also appreciate your comment regarding the condition of the room doors, which will be taken into consideration as part of our ongoing efforts to maintain and improve our facilities. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and trouble-free stay. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the spacious top-floor room with a balcony. It is also gratifying to know that you appreciated our breakfast and the special gift for your dog. Your positive feedback about our staff is truly valued, as they strive to provide excellent service. We look forward to welcoming you back in the future. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Alena B., Thank you for your kind feedback regarding your stay. We are pleased to hear that you appreciated our convenient location and enjoyed the comfort of our beds. Goodbye and best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Martina K., Thank you for taking the time to share your feedback about your recent stay with us. Firstly, please accept our sincere apologies for the issues you experienced upon arrival. We understand how frustrating it must have been to encounter problems with your room key after a long journey, and we are especially sorry that your friend was initially assigned an occupied room. This is certainly not the welcome we strive to provide. We are also very sorry to learn about the unpleasant odor in both your room and your sister's room. Please rest assured that your comments have been shared with our maintenance team so that this matter can be thoroughly investigated and addressed, as providing a comfortable environment for our guests is one of our priorities. On a positive note, we are delighted to know that you enjoyed the comfort of the bed, our breakfast, the lunch at the World Cup Bar, our convenient location, and, above all, the friendliness and helpfulness of our team. Your kind words will certainly be shared with them. We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you expected from the beginning. Kind regards, Tânia Dias

Dear Eline H. S., Thank you for your delightful feedback. We are pleased to hear that our location, restaurant, and friendly staff contributed to your enjoyable stay. Your kind words will be shared with our team as they inspire us to maintain our high standards. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Yvonne A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our comfortable rooms, breakfast, and the convenient location. Your recommendation is greatly appreciated, and we hope to welcome you back soon. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Ben L., Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you and your children found the room clean, spacious, and comfortable, and that the check-in process was smooth and easy. It is also great to know that you were satisfied with the bathroom facilities and shower pressure. We appreciate your comment regarding luggage storage space and will take it into consideration as we continuously work to improve our guests’ experience. We hope to have the pleasure of welcoming you and your family back in the future. Kind regards, Tânia Dias