Dear Ka W., Thank you for your kind feedback regarding your stay. We are pleased to hear that you found your experience comfortable and appreciated the complimentary water service. Your satisfaction is important to us. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Luis O. F., Thank you for your kind words regarding our location and amenities. We are pleased to hear that you enjoyed our breakfast and found the rooms to your satisfaction. Your positive feedback is greatly appreciated. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Wendy T., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you found your room spacious and clean, and we sincerely appreciate your kind words about our daytime reception team. We are, however, sorry to learn that your stay was affected by noise. We fully understand how important rest and comfort are, especially after an early flight. We would like to clarify that the renovation works taking place within our hotel follow a strict schedule. The construction team is only authorized to enter the hotel from 9:00 AM onwards, and noisy work is scheduled to begin from 10:00 AM. For this reason, the noise you heard before that time was not related to the renovations being carried out in our building. Unfortunately, the building adjacent to our hotel is also undergoing renovation works, and those works typically begin at around 8:30 AM. While these activities are entirely outside of our control, we sincerely regret any inconvenience this may have caused during your stay. Thank you once again for sharing your experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future under quieter circumstances. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Igor Y., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you found our location convenient. However, we are sorry to learn that the room did not meet your expectations in terms of size and comfort. Our hotel offers different room categories, and we understand that the layout and storage space of the room assigned may not have been suitable for your needs. While our rooms are designed in a modern and functional style, we regret that you found the furnishings insufficient and that the absence of a traditional wardrobe made it difficult to unpack your luggage and organize your belongings comfortably. We sincerely appreciate your comments, as they help us better understand our guests' expectations and identify areas where we can improve the overall experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that better meets your expectations. Best Regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Jinglin Y., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location favorable and our staff friendly. However, we regret to learn that you experienced difficulties with the elevators. Your comments will be considered for future improvements. Best Regards, ibis Styles Lisboa Centro Liberdade NE

Dear Sanjay P., Thank you for your kind feedback regarding our location and the friendliness of our staff. We are delighted to hear that you found our hotel to be a great base for exploring Lisbon. Your compliments will certainly inspire our team to continue providing exceptional service. Kind regards, ibis Styles Lisboa Centro Liberdade NE

Dear M. May G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location and the hospitality provided by our team, particularly Philippe and Inesh. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Henrique Simmer General Manager ibis Styles Lisboa Centro Liberdade NE

Dear David h., Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our breakfast and found our staff to be satisfactory. However, we sincerely regret that the noise levels during your second night affected your stay negatively. We understand how important a peaceful environment is for our guests. Your feedback is valuable and will be taken into account as we continually strive to enhance our services and facilities. Thank you once again for your comments. Best regards, Henrique Simmer General Manager ibis Styles Lisboa Centro Liberdade NE

Dear Yun S. C., Thank you very much for taking the time to share your experience following your recent stay at ibis Styles Lisboa Centro Liberdade NE. We are delighted to know that you enjoyed our central location and that our reception team provided a warm and professional service. It is especially rewarding to hear that, as an Accor Plus Gold member, your status was recognized and that we were able to accommodate your room preference, allowing you to enjoy what you describe as one of the best views of Lisbon. We also appreciate your positive comments regarding the cleanliness of your room and the variety offered at breakfast. Thank you as well for your valuable suggestions concerning the addition of an extra power outlet in the room and the shower door seal. Guest feedback is extremely important to us, and we will share your observations with the relevant teams as we continuously look for ways to improve our facilities and enhance our guests' comfort. We truly appreciate your loyalty and kind words and look forward to welcoming you back to Lisbon for another enjoyable stay. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Nico M., Thank you for taking the time to share your feedback. While we are pleased to know that you otherwise enjoyed your stay, we are deeply concerned by the incident you described regarding your payment at the restaurant. Please accept our sincere apologies for the frustration and disappointment this situation caused. This is certainly not the level of service we aim to provide, and we take your comments very seriously. We would like to investigate this matter further with the restaurant team; however, as the restaurant operates independently from the hotel, we will ensure that your feedback is shared with their management for immediate review. We genuinely regret that this experience has impacted your perception of our hotel and your willingness to return. We value your trust and would appreciate the opportunity to restore your confidence in us in the future. Thank you again for bringing this matter to our attention. Kind regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Stephanie L., Thank you for taking the time to share your feedback. We are pleased to know that your stay was mostly positive. We also appreciate your comments regarding the hotel entrance and foyer. Guest feedback is extremely valuable to us, as it helps us identify areas where we can improve. We are happy to inform you that we have plans to renovate our public areas next year, and we are confident that these enhancements will create a more welcoming and modern atmosphere for our guests. We would be delighted to welcome you back next year so that you can experience these improvements firsthand. Thank you again for your valuable comments, and we look forward to seeing you again in the future. Kind regards, ibis Styles Lisboa Centro Liberdade NE

Dear Ayelet W., Thank you for your kind words regarding our staff and breakfast offerings. We appreciate your feedback about the standard room's furnishings, as guest comfort is our priority. We will certainly take your comments into account for future improvements. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Thuy B., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated our central location, the friendliness of our team, our breakfast, and the variety and value offered at our bar and restaurant. However, we sincerely apologize for the discomfort caused by the bed and the damaged chair. We understand how these issues may have negatively affected your overall experience, and we regret that we did not meet your expectations in this regard. Please rest assured that your comments have been taken seriously and will be shared with our team for appropriate follow-up. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Best regards, The Team at ibis Styles Lisboa Centro Liberdade NE

Dear Manish B. G., Thank you for your positive feedback. We are delighted to hear that you appreciated our location, friendly staff, and breakfast quality. Your comments regarding the room size have been noted. We hope to welcome you back for another enjoyable stay. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Fengjiao H., Thank you for your kind words. We are pleased to hear that you had a nice experience during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Carl W., Thank you for your kind words regarding our location and the friendliness of our staff. It is gratifying to hear that you enjoyed the excellent food at our restaurant. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear T., Thank you very much for your wonderful feedback about your stay with us. We are delighted to hear that you found our team welcoming and helpful, and that you enjoyed spending time at our hotel bar. It is also great to know that you appreciated the size, brightness and comfort of your room, as well as the overall value of your stay. We are especially pleased that you felt you could enjoy a comfortable and pleasant experience without compromising on quality. It was a pleasure having you with us, and we hope to welcome you back to Lisbon and ibis Styles Lisboa Centro Liberdade NE in the future. Best regards, Tânia Dias ibis Styles Lisboa Centro Liberdade NE

Dear Martine S., Thank you for your kind feedback. Regarding the gluten-free options, we would like to clarify that we do have gluten-free products available. However, these are not displayed directly on the buffet in order to minimise the risk of cross-contamination. Our guests are welcome to ask a member of our breakfast team, who will be happy to provide the available gluten-free options. We are sorry if this information was not clear during your stay, and we hope that next time we will have the opportunity to better accommodate your needs. We look forward to welcoming you back to Lisbon. Best regards, ibis Styles Lisboa Centro Liberdade NE

Dear Jayef I., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our central location, the tranquility of our rooms, and the service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Styles Lisboa Centro Liberdade NE