Novotel Lisboa Hotel 4 stars

I was at the hotel for less than 24 hours but the staff at the desk was extremely pleasant and knowledgeable about the area.

Not that good ... The room did not smell nice The bathroom is old and ugly The fitness was close

Very good check in. AleAus appreciate tea in bedroom. Such kind staff and a good snack in the bar as well as excellent breakfast

First night in Lisboa. The hotel is near the airport, this can be also heared.

A modern clean hotel. Staff were excellent and accommodating. Breakfast was terrific.

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Very relaxing stay, superb hotel with great staff.

Easy checking in process, very friendly staff. Spacious rooms and bathrooms, plenty of storage in the room and bathroom. The water pressure of the shower could have been a bit more stronger, but only minor remark. Super lovely breakfast with many healthy options.

We arrived late evening 3 couples after a long drive only to struggle with our luggage and be confronted by a man and woman at reception that were not service oriented. the man especially was not interested and neither offered any welcoming whatsoever! they also requested for the city tax to be paid in cash upfront which we found astonishing as this was not requested by any f the hotels through our trip with Accor and others until we checked out! They said to park across the road but did not give us any warning on the limitations of where you can park. As it was late , dark and not reading Portuguese, we parked one bay into the Taxi stand and got a fine the next morning of EURO 130.00. Our bedrooms had the sofabeds pulled out unnecessarilly and when we contacted reception they said that they did not know how to put them back and we would have to wait till the next day. The next day nothing happened. Based on this and the initial attitude we refused to utilise any of the facilities that is breakfast, dinner or our welcome drinks. Very disappointing as I have never experienced this in any of the Accor hotels in any of our other travels.

Really wonderful place to stay in Lisbon with family; wonderful breakfast and kids play area with play stations and internet surfing by iMac; 1- Next to Metro station 2- Malls and restaurants on walking distance 3- Neighbouring to Mosque and Church 4- City tour guide

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Agradable

We stayed 3 nights, two adults and two kids (5 and 3) in the executive room. The room is comfortable, quiet and spacious. The room was cleaned every day, replacing towels and shits. Although the location is not central, it is close to two metro stations: Sao Sebastian and Placa do Spanha, both achievable by foot. Room service can be better, it does not include too many options. The breakfast was very good. Special thanks to Joao at the reception (young guy during morning shifts, we hope we spelled his name correctly). He gave us great info during our stay (e.g., shuttles, discounts, recommendations, etc.). For a family with relative small kids, there are not many options in the game room, but there is a great option to take the free shuttle from the hotel to the aquarium or to Pavellhon Du Conocimiento (thanks Joao!!).

The staff was very friendly and helpful. When I left a bag at the hotel a few days before checking in the staff was very kind. There were two negatives, one was the noise from planes, the other was that my wife became ill, after eating a salad in the restaurant. Beyond the negatives we enjoyed our stay, the breakfast was excellent with good choices of both hot and cold food.

1) Unable to deduct my ALL points to pay for my hotel stay. 2) 2nd time there's no Welcome Gift. 3) Mini-Bar not refreshed on daily basis.