Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,148 reviews

Novotel Lisboa - Image 1
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal.

  • Prime location in Lisbon, close to the Zoo and the Gulbenkian Foundation.

  • Newly renovated rooms and corridors with modern design (completed in 2025).

  • Family-friendly facilities - spacious rooms and children's play areas.

  • Excellent access to public transportation.

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

Currently unavailable

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,148 reviews

Customer review rating 3.5/5

Alison H. Couples - Confirmed reviews ALL

We stayed on a room only basis for the Lisbon marathon. The room was comfortable and quiet, despite being on the busy flight path. Excellent standard of fittings in the bathroom, plenty of towels. A kettle was a welcome touch, along with a complimentary bottle of water and a small fridge. Several metro stations, restaurants and El Corte Ingles shopping within a short walk. However, we would have liked to have been pre-warned about the ongoing building works. The swimming pool and gym were closed and the drilling, which started quite early in the morning, was disruptive. We would have appreciated being told in advance about this.

Customer review rating 4.0/5

Desislav G. Z. Families - Confirmed reviews ALL

Good location. Great stuff. We stayed at executive room and it was very comfortable. The breakfast was good.

Dear M. Z., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our location and that your stay in the Executive Room was comfortable. It is also wonderful to know that you appreciated the breakfast. Your kind words about our team truly mean a lot to us and motivate us to continue providing the best possible service to our guests. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, Cristiana Mesquita Front Office Manager

Customer review rating 3.0/5

Riku E. K. Business - Confirmed reviews ALL

Hotel was underconstruction and I wasn't aweare of that.

Dear Mr. K., Thank you for taking the time to provide your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay at Novotel Lisboa. We understand the frustration caused by the construction work, especially if it was unexpected. Please note that information regarding the ongoing renovations is readily available on our website and all our booking platforms. We regret that this was not more clearly communicated at the time of your reservation. These renovations are intended to enhance our facilities and services, with the goal of offering a superior experience for all our guests. We are making every effort to minimize the impact of the works, and we deeply regret that it caused discomfort during your stay. Your feedback is important to us, and we will continue to focus on improving communication and the overall guest experience. We also appreciate your recognition of our team’s prompt response to the cleanliness issue. Rest assured, we are committed to ensuring that such matters do not affect our guests in the future. Once again, thank you for sharing your thoughts with us. We sincerely hope to have the opportunity to welcome you back to Novotel Lisboa for a much-improved experience. Best regards, Emilsil Chirara Reception Team, Novotel Lisboa

Customer review rating 4.0/5

Gregor B. Families - Confirmed reviews ALL

The whole entrance, gym and restaurant area is under reconstruction. We didn't know. The airconditioning in our room didn't work and it got really tropical inside. So we had to change rooms with two sleeping children, at midnight. But staff was always helpful and available at any time.

Dear Gregor B., Thank you for taking the time to share your feedback and for being an ALL Gold member. We truly appreciate your insights. We apologize for the inconvenience caused by the ongoing reconstruction works. Please rest assured that these improvements are being made to enhance the quality of our services and facilities. We do inform all our guests about these works in advance through our website and on all reservation platforms, and we regret that this was not clear in your case. We are also sorry for the issue with the air conditioning in your room, and we understand how uncomfortable that situation must have been, especially with two children. We’re glad that our team was able to assist you promptly, and we will certainly review our maintenance procedures to ensure these types of issues are resolved beforehand. Regarding your welcome amenities, we apologize for not having noted your preferences on your profile. This information is important to us, and we will ensure it is correctly updated for future stays. We also value your comments about sustainability and the gym facilities, and will work on further improvements in these areas. Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances. Please do not hesitate to contact us if you have any additional suggestions or concerns. Best regards, Emilsil Chirara Novotel Lisboa

Customer review rating 4.0/5

Lai S. C. C. Families - Confirmed reviews ALL

Staff are very helpful with swiftly responding.

Dear Ms. LAI S. C. C., First of all, thank you for choosing Novotel Lisboa and for taking the time to share your detailed feedback regarding your recent stay. We are very pleased to know that you had a comfortable stay, enjoyed our breakfast selection, and found our team helpful and responsive. Your kind words are truly appreciated and will be shared with the entire staff. However, we sincerely regret to learn that the room cleaning did not meet your expectations, particularly regarding the absence of housekeeping service after the first day. Please accept our apologies for this oversight, as it does not reflect our usual standards. Your comment has been shared with the relevant team to ensure closer attention to this matter moving forward. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member and for recommending us. Your trust and continued support mean a great deal to us. We truly hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Emilsil Chirara Front Office Novotel Lisboa

Other web-users rate our hotel

  • 1,057 reviews 7.5/10 Location
  • 1,997 reviews 5.9/10 Room
  • 1,448 reviews 7.6/10 Service
  • 23 reviews 8.6/10 WiFi
  • 1,211 reviews 8.6/10 Breakfast
  • 1,190 reviews 4.8/10 Comfort
  • 721 reviews 5.2/10 Cleanliness
  • 481 reviews 5/10 Amenities

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