Novotel Lisboa Hotel 4 stars

Customer review rating 4.2/5 9,322 reviews
Novotel Lisboa
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+ 21 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Airport shuttle opposite the hotel and metro just 5 minutes away on foot

  • Modern, confortable and ergonomically designed rooms

  • Swimming pool, fitness club and play areas for childrens

  • Spacious and modern meeting rooms with natural light

  • Free internet WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • EUR 29 per night will be charged for petsPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Closed from October 1, 2017, to May 3, 2018
  • Fitness centre
  • Outdoor playground for children
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1A
Nº de Registo:543
1099-051
lisboa
portugal

Check-in from 14h00

Check out up to 12h00

  • AEROBUS :   AEROBUS AV. JOSÉ MALHOA

  • Airport Shuttle :   Av. Jose Malhoa

  • LINHA DA GAIVOTA (BLUE) :   BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1.24 miles

  • By car

    A2 At 2km / 1.24 miles

  • By car

    A5 At 5km / 3.11 miles

  • By train

    ESTAÇÃO SETE RIOS At 0.5km / 0.31 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3.73 miles

GPS :38.736981, -9.163274

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Single Room with 1 queen-size bed

  • Max. number of persons: 1
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Superior Double Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 single beds and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Superior Family Room with 1 queen-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Double Room with 1 queen-size bed adapted for people with reduced mobility

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Triple Room with 1 queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Executive Room with 1 queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Suite with 1 queen-size bed, 1 sofa bed and a living room

  • Max. number of persons: 4
  • Area: From 55
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

A BICICLETA

Type of cuisine: International

Restaurant that offers a unique journey through the best dining experiences with a vintage-modern, cool and welcoming design, where bicycles and aromatic plants complement the setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR A BICICLETA

Photo non contractuelle / Strictly non binding

The perfect place to relax and socialize.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 74

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,322 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,486 reviews

Nice hotel near metro station

Customer review rating 4.2/5

Dima Couples - 08/02/2020 Confirmed reviews ALL

Nice hotel near metro station. Beautiful view from your window on an old palace. Very friendly and polite staff.

Dear DMYTRO U., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

perfect

TripAdvisor rating 4.0/5

ariel471 Business - 08/02/2020 TripAdvisor review

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Quality hotel, good location

Customer review rating 4.2/5

Itay S. Business - 06/02/2020 Confirmed reviews ALL

Very stylished hotel, good breakfast, nice staff, very close to public transportation

Dear ITAY S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

good location

Customer review rating 4.2/5

Vítor V. Business - 06/02/2020 Confirmed reviews ALL

normal

Exmo Senhor V., Agradecemos a sua recente apreciação face à sua estadia no Novotel Lisboa. Compreendemos e agradecemos os diversos comentários que nos remete e que serão partilhados com a Equipa de Gestão, com vista à melhoria do serviço. Esperemos poder voltar a recebê-lo em breve e repor a sua opinião face aos níveis de serviço oferecidos. Cumprimentos, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Too hot - Otherwise, good stay

Customer review rating 4.2/5

E Families - 30/01/2020 Confirmed reviews ALL

The stay itself was eventless - nothing drew too much attention. However, we had the idea that the hotel had AC. The hotel had only heating, with the option of merely turning off. Our room, with 3 people (me, wife and daughter) got extremely hot. The staff suggested we open our window - and then we had a lot of noise from the airport and traffic. The heat in the room was very uncomfortable. I honestly don't know how other people deal with it - we were 3 Brazilians (from a hot weather country, min temps around 18 C on winter, 22-24C on summer), having issues with a room too warm during Portuguese winter (min temps around 3-7).

Dear ENRICO M., Thank you for your comments about your stay at Novotel Lisboa. We sincerely apologize for the experience that you had in the room with the AC. We are aware that may disturbed the quality of your stay. We assure you that we will address the problem to prevent future occurrence. It is our hope that you’ll give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
Customer review rating 4.2/5

Anonymous Friends - 28/01/2020 Confirmed reviews ALL

I was at the hotel for less than 24 hours but the staff at the desk was extremely pleasant and knowledgeable about the area.

Dear TAWANA E., We are very happy that you enjoyed your stay with us. Satisfied customers are our greatest reward. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

old hotel

Customer review rating 4.2/5

L. I. Business - 27/01/2020 Confirmed reviews ALL

Not that good ... The room did not smell nice The bathroom is old and ugly The fitness was close

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that we are taking the appropriate measures to continuously improve the quality of our services. Once again, thank you for your feedback and we look forward to welcoming you back to Novotel Lisboa. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Wonderful staff, nice room and superb breakfast

Customer review rating 4.2/5

Andrew Business - 23/01/2020 Confirmed reviews ALL

Very good check in. AleAus appreciate tea in bedroom. Such kind staff and a good snack in the bar as well as excellent breakfast

Dear ANDREW S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Near the airport

Customer review rating 4.2/5

Portucal I. J. Couples - 21/01/2020 Confirmed reviews ALL

First night in Lisboa. The hotel is near the airport, this can be also heared.

Dear ARTO P., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Lisbon stopover

Customer review rating 4.2/5

Jd F. Couples - 21/01/2020 Confirmed reviews ALL

A modern clean hotel. Staff were excellent and accommodating. Breakfast was terrific.

Dear JD F., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Excelent option in Lisbon

TripAdvisor rating 4.0/5

rodriguespjr Family - 19/01/2020 TripAdvisor review

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Very relaxing stay.

Customer review rating 4.2/5

Robert C. Couples - 18/01/2020 Confirmed reviews ALL

Very relaxing stay, superb hotel with great staff.

Very good experience!

Customer review rating 4.2/5

Christine Business - 16/01/2020 Confirmed reviews ALL

Easy checking in process, very friendly staff. Spacious rooms and bathrooms, plenty of storage in the room and bathroom. The water pressure of the shower could have been a bit more stronger, but only minor remark. Super lovely breakfast with many healthy options.

Worst experience

Customer review rating 4.2/5

Reginald C. Friends - 15/01/2020 Confirmed reviews ALL

We arrived late evening 3 couples after a long drive only to struggle with our luggage and be confronted by a man and woman at reception that were not service oriented. the man especially was not interested and neither offered any welcoming whatsoever! they also requested for the city tax to be paid in cash upfront which we found astonishing as this was not requested by any f the hotels through our trip with Accor and others until we checked out! They said to park across the road but did not give us any warning on the limitations of where you can park. As it was late , dark and not reading Portuguese, we parked one bay into the Taxi stand and got a fine the next morning of EURO 130.00. Our bedrooms had the sofabeds pulled out unnecessarilly and when we contacted reception they said that they did not know how to put them back and we would have to wait till the next day. The next day nothing happened. Based on this and the initial attitude we refused to utilise any of the facilities that is breakfast, dinner or our welcome drinks. Very disappointing as I have never experienced this in any of the Accor hotels in any of our other travels.

Excellent place to stay in Lisbon with all easy access to key places

Customer review rating 4.2/5

Muhammad A. K. Families - 14/01/2020 Confirmed reviews ALL

Really wonderful place to stay in Lisbon with family; wonderful breakfast and kids play area with play stations and internet surfing by iMac; 1- Next to Metro station 2- Malls and restaurants on walking distance 3- Neighbouring to Mosque and Church 4- City tour guide

Front desk attitude

TripAdvisor rating 4.0/5

kamani k Family - 11/01/2020 TripAdvisor review

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Confortable

Customer review rating 4.2/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

Agradable

Estimado Asuncion S., Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Confortable staying and suitable ubication

Customer review rating 4.2/5

M. Families - 10/01/2020 Confirmed reviews ALL

We stayed 3 nights, two adults and two kids (5 and 3) in the executive room. The room is comfortable, quiet and spacious. The room was cleaned every day, replacing towels and shits. Although the location is not central, it is close to two metro stations: Sao Sebastian and Placa do Spanha, both achievable by foot. Room service can be better, it does not include too many options. The breakfast was very good. Special thanks to Joao at the reception (young guy during morning shifts, we hope we spelled his name correctly). He gave us great info during our stay (e.g., shuttles, discounts, recommendations, etc.). For a family with relative small kids, there are not many options in the game room, but there is a great option to take the free shuttle from the hotel to the aquarium or to Pavellhon Du Conocimiento (thanks Joao!!).

Dear BACHER M., We appreciate that you have shared your experience at Novotel Lisboa. It was a pleasure to be at your service. We look forward to welcoming you again at Novotel Lisboa. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Staff was very friendly and the beds were extremely comfortable.

Customer review rating 4.2/5

Randel T. Business - 09/01/2020 Confirmed reviews ALL

The staff was very friendly and helpful. When I left a bag at the hotel a few days before checking in the staff was very kind. There were two negatives, one was the noise from planes, the other was that my wife became ill, after eating a salad in the restaurant. Beyond the negatives we enjoyed our stay, the breakfast was excellent with good choices of both hot and cold food.

Service Levels that are forgettable

Customer review rating 4.2/5

Anonymous Business - 09/01/2020 Confirmed reviews ALL

1) Unable to deduct my ALL points to pay for my hotel stay. 2) 2nd time there's no Welcome Gift. 3) Mini-Bar not refreshed on daily basis.

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