Novotel Lisboa. 4 stars

Customer review rating (ALL Rating) 4.1/5 2,192 reviews

Novotel Lisboa. - Image 1
Novotel Lisboa. - Image 2
Novotel Lisboa. - Image 3
Novotel Lisboa. - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal. Offer of medical support.

  • Close to Lisbon Zoo and the Calouste Gulbenkian Foundation.

  • Close to multiple restaurants, cafes and transportation.

  • Seasonal swimming pool, fitness club and children's play areas.

  • 6 equipped meeting rooms with capacity for up to 280 people.

Our accommodation(s)

Hotel location

Novotel Lisboa.

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,192 reviews

TripAdvisor Rating  3.9/5  3,731 reviews

Customer review rating 2.0/5

Alexa R. S. Families - Confirmed reviews ALL

We booked here largely for the pool and gym, but turns out the pool is closed for the season which wasn’t mentioned in the reservation and none of the machines were working in the small gym. The construction was also not mentioned and we would never have booked here if we knew, we woke up every morning to construction noise, like jackhammering.. the one good thing I have to say is everyone who works here is very nice and helpful, but that’s about it.. the surrounding area isn’t very nice to walk around but it’s not too far a walk to the station to get around the city. It’s unfortunate but I would never stay here again and wouldn’t recommend it.

Dear Guest, Thank you sincerely for taking the time to share your thoughts with us. We truly value your feedback, as it helps us continually improve and provide the best possible experience for our guests. We are very sorry that the renovation works and the temporary unavailability of our gym affected your stay. We would like to clarify that all of this information, including the seasonal nature of the pool, is clearly indicated across all our direct channels and booking platforms to ensure transparency for our guests. It truly warms our hearts to know that you enjoyed the friendliness and helpfulness of our team. Your kind words mean a great deal to us, as our staff always aim to make each guest feel welcome and cared for. We would be delighted to have the opportunity to welcome you back in the future, providing a stay that is both relaxing and fully enjoyable. With warm regards, Cristiana Mesquita Novotel Lisboa

Customer review rating 4.0/5

Miguel A. O. Business - Confirmed reviews ALL

The staff was not very helpful and both desks were often unattended. The directions to the restaurant were no where to be found and neither was staff to direct you.

Dear Miguel A. O., Thank you sincerely for sharing your feedback regarding your recent stay. We truly appreciate your positive remarks and are grateful for the time you took to help us improve. We also wish to thank you for your loyalty to the Accor group, it means A. great deal to us. At the same time, we are sorry for any inconvenience caused by the staff’s availability and the lack of clear directional information. Your opinion is extremely important, and please rest assured that your comments will be carefully reviewed as part of our ongoing efforts to enhance the guest experience. Best regards, Cristiana Mesquita Novotel Lisboa

Customer review rating 3.0/5

Stephen .. Business - Confirmed reviews ALL

The check-in process took longer than expected; however, I was provided with an upgraded room, which was appreciated. No welcome drink offered and no cakes or fruits provided in room. I was supposed to have a late checkout and informed the check-in staff accordingly, yet housekeeping entered my room three separate times without knocking. The staff did not appear to communicate with one another regarding my late checkout, and housekeeping was not notified at all. Overall, the customer service was disappointing. Additionally, the swimming pool was closed during my stay. I will not be staying at this property again. I have stayed at Accor hotels around the world, and unfortunately, this Novotel has been the worst experience I have encountered.

Dear M. Stephen, Thank you sincerely for taking the time to share your experience with us. We are truly sorry that your stay did not meet your expectations, especially considering your long-standing trust in Accor hotels worldwide. This is certainly not the service standard we aim to deliver. While we are pleased to hear that you appreciated the room upgrade, we deeply regret the inconveniences you encountered. The delays at check-in, the absence of the welcome amenities, and most importantly, the repeated interruptions by housekeeping despite your confirmed late checkout are entirely unacceptable. Please accept our sincere apologies as we fully understand how frustrating and disruptive this must have been. We would also like to clarify that our swimming pool is seasonal and, during the period of your stay, it was already closed for the season. We regret that this may not have been sufficiently communicated and that it contributed to your disappointment. Your feedback is extremely valuable, and we are already addressing these issues internally to ensure such situations do not occur again. We genuinely hope to welcome you back for a future and allow us the chance to provide the level of hospitality that represents the true Accor standard. Warm regards, Cristiana Mesquita Front Office Manager

Customer review rating 4.5/5

Paul P. Business - Confirmed reviews ALL

Rooms clean. Staff friendly and helpful. Located close to public transportation.

Dear Paul P., Thank you sincerely for sharing such positive feedback about your stay with us. It is wonderful to know that our location, cleanliness, and dedicated team contributed to a pleasant experience. We are also delighted that the convenient access to public transportation was helpful during your visit. Your satisfaction means a great deal to us, and we truly appreciate your kind words. It was a pleasure having you with us, and we look forward to welcoming you back to Novotel Lisboa in the future. Warmest regards, Cristiana Mesquita Front Office Manager

Customer review rating 3.0/5

Elena G. Business - Confirmed reviews ALL

I stayed at the hotel for a 3-day conference. During this time, renovation work was taking place. The water pressure in the shower was extremely low, and on one of the days there was no hot water at all. The renovation work to fix the plumbing continued until 1 a.m., with loud banging and sawing noises. My room was also very cold — the temperature display showed 16°C — and the blanket was very thin. There was no extra blanket in the room. I tried to contact room service for an additional blanket, but no one answered.

Dear Ms. G., We sincerely appreciate you taking the time to share your experience during your recent stay at Novotel Lisboa. We deeply regret the inconveniences you described and fully understand the impact they had on your comfort. The ongoing renovation work is part of a modernization project aimed at improving the quality of our facilities and, consequently, the experience of all our guests. However, we are sorry that the noise, especially during less appropriate hours, disrupted your rest. We also apologize for the issues related to the water pressure, heating, and the difficulty in reaching our team to request an additional blanket. These situations do not reflect the service standards we strive to deliver, and we have already shared your comments with the relevant teams to help prevent similar occurrences in the future. Thank you for your understanding and for taking the time to provide us with your feedback, which is essential to our continuous improvement process. We hope we can welcome you back to Novotel Lisboa in a future stay and provide all confort and renovated spaces for a much better experience. Kind regards, Cristiana Mesquita Novotel Lisboa

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Other web-users rate our hotel

  • 1,110 reviews 7.6/10 Location
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  • 18 reviews 8.1/10 WiFi
  • 1,269 reviews 8.9/10 Breakfast
  • 1,227 reviews 4.8/10 Comfort
  • 756 reviews 5/10 Cleanliness
  • 488 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.