Novotel Lisboa

Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,601 reviews

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Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Swimming pool, fitness club and play areas for children

  • 6 meeting rooms equipped for a capacity of 280 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone +351 21 724 4800

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

A Bicicleta

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.

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Our accommodation(s)

Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,601 reviews

TripAdvisor Rating  4.0/5  3,591 reviews

Customer review rating 1.5/5

Nafae A. Business - Confirmed reviews ALL

Good location , clean room bad internet connection

Dear NAFAE a. CHAOUNI, We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiana Sousa Front Office

The hotel is well located,

Customer review rating 4.5/5

Maryanne K. Couples - Confirmed reviews ALL

Stayed at Novatel Lisbon with our tour and then booked an additional night because of flight arrangements. stay was pleasant, rooms clean, food good.

Dear GORDON K., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiana Sousa Front Office

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

The mattress is or too old or too soft, but it felt old.

Dear JOAO PEDRO B., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Sousa Front Office

No heat in room. I has to sleep with my coat on

Customer review rating 1.0/5

Michela Solo - Confirmed reviews ALL

It was awful. Staff couldn't tell me where to go eat. Room had no heat called front desk and they said there was an issue with the heat. The room was in bad shape peeling paint old curtains ect. The bed was horrid it sank in. I was with a tour group Globus and have told them not to use this hotel

Dear MICHELA A., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Sousa Front office

Well located

Customer review rating 2.0/5

Natalia G. Solo - Confirmed reviews ALL

Worn out rooms: everything is in very bad condition: furniture, doors, windows…

Dear NATALIA G., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Sousa Front office

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Other web-users rate our hotel

  • 845 reviews 7.4/10 Location
  • 1,545 reviews 5.4/10 Room
  • 1,180 reviews 7.6/10 Service
  • 139 reviews 2.8/10 WiFi
  • 969 reviews 4.8/10 Comfort
  • 936 reviews 8.3/10 Breakfast
  • 575 reviews 5/10 Cleanliness
  • 330 reviews 5.6/10 Pool

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