Novotel Lisboa Hotel 4 stars

I CAM MANY TIMES GOOD TO KNOW THE STAF OF THE HOTEL , KIND AND ASSIST FOR ANY NEED

The stay was ok. We asked for a quiet room, but were given near the lifts... we did not have good night sleeps. The location of the hotel is convenient. Breakfast was good.

positiva

The family stay was ok. The room was next to the lifts though we asked for a quiet room. The food not served in the restaurant during the whole day. They serve only snacks, which is not acceptable for a four star hotel.

Accommodations were good, though wi-fi connectivity in rooms was very weak and slow. Advertised to have cable option for internet connection but when I asked at front desk I was informed that wi-fi was the only option. I had to take my laptop to the lobby if I wanted to do work or anything online, such as check in for my return flight. Front desk personnel were otherwise very helpful and courteous. Remote control for TV was iffy at best and at times did not work - even after battery change.

The hotel is very noisy due to the airplanes flying over it, the streets on both sides and the air conditionings in the room that are too loud to sleep even on the lowest setting. The service at breakfast is terrible (tables don't get cleaned, so that you have no place to sit down) and the music is so loud, that it gives you headaches. The service at the restaurant in the evening is also terrible: Even though there seemed to be more employees than guests they managed to avoid glances in order to avoid additional work The service at the check-out desk was the worse! Even with 5 people waiting in line at around 9AM on Thursday no second employee showed up to shorten the waiting time. Almost everything in your fitness room is broken and barely useable. I will NEVER come back to this hotel.

Required a room for 2 nights, booked online the night before and received conformation almost immediately. Check in was smooth but only after 2pm even though I indicated I would arrive before noon. Anyway, our bags were stored and we returned later to check in. The overall stay was good!

Overall good but internet very weak

You are well organized, my wife and children were delighted to be in your hotel. Great experience. Thank you

Overall good. Staff excellent, very nice and helpful. Our room had a bad smell of wet dog and some of us had an allergic reaction remains of dog hair.

Hotel has a fairly good location. Room requires improvement and window could not close properly ( room 304). Cleanliness was good. Breakfast is a plus however dinner meal preparation lacks imagination and not so appealing. Staff are generally approachable but there is something missing.

Very good location to catch the metro to the center but difficult to find the hotel by car at night. Road signs very complicated. Very good breakfast. Family room a bit small. Excessive price for the parking (33€ for 3 nights).

It was ok however the hotel is a little tired and the service was disappointing. Breakfast ran out of many items very early on and not always replenished eg types of tea, utensils such as mugs, items of food. Staff seemed very reluctant to be of assistance. Perhaps it is under staffed. I would have expected more from a Novotel hotel.

Good location, close to metro station, amazing breakfast, friendly and helpful staff, big and clean room, nice swimming pool too. Would definitely stay again.

Very good