Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,357 reviews

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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,357 reviews

TripAdvisor Rating  4.0/5  3,686 reviews

Satisfactory

Customer review rating 3.5/5

Nk Solo - Confirmed reviews ALL

The room was lovely, and clean. Good size. Lots of variety for breakfast, but terrible coffee. I stayed during the renovations - I was told renovations would begin at 10am - but 2 days the banging started at 8am which was not great for my sleep. The staff was lovely and very helpful.

Not great but manageable

Customer review rating 2.5/5

Mazeen Business - Confirmed reviews ALL

The hotel room was decent and sufficient but lacked amenities like iron, plug point etc. They had a minor bar without milk but has water and drunks which was good The hotel didn't give me the late check out instead gave me 1.5 hour lenecy to overstay despite being a silver status member. The food and service is beyond horrible. No cutlery and the coffee machine didn't have milk most times so your just drinking hot water cappuccino. The staff aren't friendly but they do what they can.

Bad & dissatisfied with hotel staffs mannerisms

Customer review rating 0.5/5

L. T. S. Couples - Confirmed reviews ALL

Very shocked to encounter bad unfriendly staffs in this hotel. Almost all staffs are unfriendly except for 1-2 staffs. Amenities in the rooms are so poor to the extend that drinking water are only 2 small bottles. If you asked for milk to add to your instant coffee they will charge 5 euro. Breakfast buffet I encountered big houseflies hovering around the prosciutto. They don’t provide room slippers you need to ask even though this item is a common necessity in any 4 star hotels. The kettle is rusted at the base & I need them to change. I stayed in this hotel in 2 separate durations 7-10oct & 12-15oct. 7-10oct check-in they said minibar is free for Accor members & placed me in 11th floor. Second check-in they placed me on 7th floor & confirmed again minibar is free . On checking out on 15th they asked me to pay for what I have consumed in the minibar stating that 7th floor is not executive floor so need to pay. So is it Accor member needs to pay for minibar consumption if placed in executive floor & not any other floors? So it’s not privileged for Accor member but it’s privileged depending on which floor they placed you in? I can go on & on with their very poor services & amenities etc but it will never end. I hope Accor admin do see my very negative remarks on this Novotel Lisboa & do something about it . I also do hope that Accor admin can get back to me with regards to this matter& make some amends and good gestures .

Great stay

Customer review rating 4.5/5

Federico R. Business - Confirmed reviews ALL

The hotel is great, very close to the city. The room was fantastic. Also the restaurant is open till late so very handy. The only facility that should improve a bit is the fitness center.

Dear FEDERICO R., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager

Restoration ongoing, making a lot of noise and dirt all day long

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel overall is OK, although it is a bit far away from downtown. During our stay, there was ongoing restoration, which made it very noisy all day long, and keeping the windows dirty. We were not made aware of this during our reservation process.

Dear MIGUEL ANGEL H., We appreciate that you have shared your experience at Novotel Lisboa. We sorry that your experience did not meet your expectations. I can assure you that we are taking the appropriate measures to continuously improve the quality of our services. Sincerely, Cláudia Gomes Guest Relation Manager

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Other web-users rate our hotel

  • 1,194 reviews 7.6/10 Location
  • 2,169 reviews 5.4/10 Room
  • 1,576 reviews 7.8/10 Service
  • 105 reviews 5/10 WiFi
  • 1,388 reviews 8.7/10 Breakfast
  • 1,321 reviews 4.6/10 Comfort
  • 778 reviews 4.4/10 Cleanliness
  • 454 reviews 4.4/10 Value

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.