Novotel Lisboa. 4 stars

Customer review rating (ALL Rating) 4.1/5 2,173 reviews

Novotel Lisboa. - Image 1
Novotel Lisboa. - Image 2
Novotel Lisboa. - Image 3
Novotel Lisboa. - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal. Offer of medical support.

  • Close to Lisbon Zoo and the Calouste Gulbenkian Foundation.

  • Close to multiple restaurants, cafes and transportation.

  • Seasonal swimming pool, fitness club and children's play areas.

  • 6 equipped meeting rooms with capacity for up to 280 people.

Our accommodation(s)

Hotel location

Novotel Lisboa.

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,173 reviews

TripAdvisor Rating  3.9/5  3,736 reviews

Customer review rating 0.5/5

Ninel H. Families - Confirmed reviews ALL

The room was extremely hot, with no ventilation. After showering, the walls were wet due to trapped humidity. The windows cannot be opened, there is no fresh air and no individual air conditioning. The first room was changed because it felt like a sauna, but the second room was only slightly better and still too hot. At reception, we were told this is normal throughout the hotel. No solution was offered. This is definitely not a four-star hotel. The only positive was the good and varied breakfast. Not recommended.

Dear guest, Thank you very much for sharing your feedback regarding your recent stay at Novotel Lisboa. I sincerely apologize for the discomfort you experienced due to the temperature and ventilation in your room. Please know that we always aim to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short during your stay. We truly appreciate your kind comments about the breakfast, as we continuously strive to offer a varied and enjoyable selection for our guests. Your insights are invaluable in helping us improve our services and ensure a better experience in the future. Thank you once again for your review. We would be delighted to welcome you back and provide a stay that fully meets your expectations. Best regards, Cristiana Mesquita Novotel Lisboa

Customer review rating 2.0/5

Esther C. Families - Confirmed reviews ALL

I chose Novotel because of its reputation as a 4-star brand, but my recent stay was disappointing. The room temperature was uncomfortable; despite the outdoor temperature being 10°C, the air conditioning only blew heat, keeping the room over 22°C. Even after turning the unit off, the room remained too hot to sleep comfortably. Additionally, the housekeeping was subpar. Upon checking in, we discovered the shower gel was empty. We only realized this at 10:00 PM after an exhausting day of travel. While the front desk sent a replacement 30 minutes later, a 4-star hotel should never provide a room with empty or half-full toiletries. Overall, this experience did not meet the standards I expected from Novotel

Dear Esther C., Thank you for sharing your feedback regarding your recent stay at Novotel Lisboa. We sincerely apologize for the discomfort you experienced with the room temperature. Your comments regarding the air conditioning system have been noted as it is our goal to provide a comfortable environment for all our guests. Additionally, we regret to learn that the housekeeping service did not meet your expectations. We understand the importance of having fully stocked toiletries upon arrival, and we appreciate you bringing this to our attention. Ensuring that amenities are fully stocked upon arrival is an essential standard for us, and we regret that this was not your experience. Your insights are invaluable to us as we continually work to improve our services and guest experience. We hope to have the opportunity to better serve you in the future. Best regards, Cristiana Mesquita Front Office Manager

Customer review rating 1.5/5

Ivan G. Families - Confirmed reviews ALL

The room was clean and the breakfast was very good, but… we were suffocating in the room during the night. A/C was not working and the windows were locked!!!

Dear Ivan G., Thank you very much for taking the time to share your experience with us. We are truly sorry to learn about the discomfort you experienced due to the air conditioning and the locked windows in your room, and we sincerely regret any inconvenience this may have caused. Your comfort is very important to us, and we truly appreciate you bringing this matter to our attention. Please be assured that your feedback has been carefully noted and will help us improve our facilities and the overall experience of our guests. We hope to have the opportunity to welcome you again and provide you with a much more comfortable stay. Best regards, Cristiana Mesquita Novotel Lisboa

The worst breakfast arrangement

TripAdvisor rating 2.0/5

NorthStar13649863339 TripAdvisor review

The worst breakfast arrangement I have ever seen. Guests have to spend hours in the line. Why the hotel management does not pay attention to the guests’ complaints and requests?

Customer review rating 2.5/5

Jonathan R. Families - Confirmed reviews ALL

Decent hotel. under renovation which wasn't disclosed before arriving. while restaurant is there, in basement in meeting space. menu is more limited than it appeared online Problem in room discussed two days in a row with front desk staff wasn't dealt with.

Dear Jonathan R., Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations, particularly regarding the ongoing renovation works. We would like to clarify that information regarding the renovations is available across all of our direct platforms. These works are part of a continuous improvement process aimed at enhancing the comfort and quality of services we provide to our guests. Please accept our apologies for the inconvenience caused and for not having resolved the issue in your room during your stay. This is not the level of service we strive to deliver, and your comments have been shared with the relevant teams so that we may prevent similar situations in the future. We truly appreciate your feedback and hope to have the opportunity to welcome you again, offering you a more comfortable and positive experience. Kind regards, Cristiana Mesquita Front Office Manager

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Other web-users rate our hotel

  • 1,069 reviews 7.5/10 Location
  • 2,006 reviews 6/10 Room
  • 1,456 reviews 7.6/10 Service
  • 19 reviews 8.1/10 WiFi
  • 1,240 reviews 8.6/10 Breakfast
  • 1,208 reviews 4.7/10 Comfort
  • 735 reviews 5.2/10 Cleanliness
  • 484 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.