Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,141 reviews

Novotel Lisboa - Image 1
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal.

  • Prime location in Lisbon, close to the Zoo and the Gulbenkian Foundation.

  • Newly renovated rooms and corridors with modern design (completed in 2025).

  • Family-friendly facilities - spacious rooms and children's play areas.

  • Excellent access to public transportation.

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

Currently unavailable

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,141 reviews

Customer review rating 4.0/5

Wanidevita G. Families - Confirmed reviews ALL

We have booked for 2 nights as a platinum member but we were not serve as platinum member.

Dear Ms. G., First of all, we would like to thank you for choosing Novotel Lisboa and for taking the time to share your feedback regarding your recent family stay with us. We are pleased to know that you appreciated our location and that your booking experience through the ALL Accor App was fast and efficient. We are also glad that you were satisfied with the room, cleanliness, and overall value for money. However, we sincerely regret that your experience as a Platinum member did not meet your expectations. We truly apologize for not recognizing and delivering the benefits associated with your status, as this is a priority for us and a key part of the experience we aim to provide to our loyal guests. We have shared your feedback with our reception team to ensure better consistency moving forward. We also acknowledge your comments regarding the check-in experience, our team’s service, and the WiFi speed. We understand how important these aspects are, and we are actively working with our teams to improve both service quality and internet performance. Ms. G., we highly value your loyalty to ALL Accor, and we truly appreciate your trust in us. We hope to have the opportunity to welcome you and your family back to Novotel Lisboa and provide you with the level of service and recognition you deserve. Best regards, Emilsil Chirara Reception Novotel Lisboa

Customer review rating 2.0/5

Prasoon A. Solo - Confirmed reviews ALL

It was raining the 3 days i was there and all 3 days i checked for umbrella multiple times and i was told it wasnt available - no effort was made afterwards. I feel for a place where it rains a lot, having a basic thing like umbrella is a must plus the attitude of indifference is what was unpleasant to me. Room was fine - lobby and gym under renovation which wasnt mentioned and i couldn't use gym. I feel the price i paid was unfair as a gold member -

Customer review rating 3.5/5

Nicholas L. Families - Confirmed reviews ALL

I was told when I booked that the renovations would be over, they are not, be warned. Apart from little hiccups with the room, (not enough cups or glasses for 3) our experience was positive, mainly because of the staff who were very good, even the builders who always greeted us with Bom Dia when we met. Breakfast in a shabby old meeting room was very good, wonderful fruit, bread, pastries & coffee. I am sure it will be a good hotel when the renovations are finished but at the moment it should be priced as a basic 3star hotel with no amenities to speak of. We hope you keep all your friendly, happy staff by the time the hotel is finally ready.

Customer review rating 1.0/5

Sergey K. Families - Confirmed reviews ALL

Stayed for 3 nights, and I'm an Accor member for I think 18 years, so I've experienced many Novotels in my life across Europe, Middle East and Asia, and frankly I couldn't have imagined this level of experience in this brand. Firstly, technical condition is catastrophic, and I don't recall seeing anything worse ever. Ventilation system in the room generates noise level comparable to that of an old aircraft, and even with that noise it barely does its job. If you switch it off for the night, and in the morning, even if you switch it back on - it's unable to remove humidity for hours, and you experience "Thailand" in your room till about lunchtime. Of course I complained the first day, but we were told "it was the design and nothing could be done". Secondly, the stuff failed to solve even smaller issues. The first morning we discovered that a hairdryer didn't switch on - we went for breakfast and I asked the reception to replace one, we returned from breakfast in 30-40 minutes - nothing. Then I called the reception and asked again, we were dressing up for another 30-40 minutes, but no one came, so my wife had to go out with wet hair. I said that again to the reception when we were going out, politely emphasizing that it had been 1 hour since I had asked, but they replied to me that they "could not guarantee resolution speed". I think I rarely see such indifference from the stuff anywhere in the world. When we returned in the evening - imagine what - the same broken hairdryer was still there. Moreover, dirty cups were not cleaned and a water bottle was not replaced, although the bed was made. A better shift was that night and when I called again, the hairdryer was replaced within 10 minutes, we got clean cups and water. But guess what - on the second day when we returned - we faced the same dirty cups and no water - at that time we realized that it had not been an accident the previous night, rather a way of doing business. We had our own water, so we just let it slide at that point, because I lost the ability to argue with them any more. The last day it looked like they tried to recover. The parking machine didn't work and they gave us free parking for 1 night, but that was not compensating the experience. BTW, be aware that parking here doesn't work as it normally works in hotels: when you pay per night and then leave and come back as many times as you need. Here it works per hour as any generic parking - you'll have to pay every time you go out, and then you'll be charged a nightly fee on top when you stay for 6+ hours. So, the indicated price is valid only if you arrive and leave once per day, and it's less than 24 hrs between your arrival and departure, otherwise you'll pay much more. On top of that, I can't call it 4-star breakfast - choice is poor, cappuccino is from powdered milk, food quality is 3/5.

Customer review rating 3.0/5

Bjorn S. Friends - Confirmed reviews ALL

We had looked forward to use the swimming pool, but it was closed. Our opinion is that the hotel could announce this in the information or in the hotel`s web side.

Dear M. Bjorn, Thank you very much for taking the time to share your feedback with us. We sincerely regret that you were unable to enjoy the swimming pool during your stay, especially as it was something you were looking forward to. We completely understand how disappointing this must have been. Please allow us to clarify that our swimming pool is seasonal, and for this reason it was closed during the period of your visit. Nevertheless, we truly appreciate your comment regarding the need to communicate this more clearly. Your suggestion is very valuable, and we will work on improving the information available on our website and guest communications to avoid any inconvenience in the future. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Cristiana Mesquita Front Office Manager

Other web-users rate our hotel

  • 1,051 reviews 7.5/10 Location
  • 1,991 reviews 6/10 Room
  • 1,461 reviews 7.6/10 Service
  • 25 reviews 8.4/10 WiFi
  • 1,216 reviews 8.6/10 Breakfast
  • 1,180 reviews 4.8/10 Comfort
  • 716 reviews 5.1/10 Cleanliness
  • 484 reviews 4.8/10 Amenities

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