Novotel Lisboa. 4 stars

Customer review rating (ALL Rating) 4.1/5 2,165 reviews

Novotel Lisboa. - Image 1
Novotel Lisboa. - Image 2
Novotel Lisboa. - Image 3
Novotel Lisboa. - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal. Offer of medical support.

  • Close to Lisbon Zoo and the Calouste Gulbenkian Foundation.

  • Close to multiple restaurants, cafes and transportation.

  • Seasonal swimming pool, fitness club and children's play areas.

  • 6 equipped meeting rooms with capacity for up to 280 people.

Our accommodation(s)

Hotel location

Novotel Lisboa.

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

Currently unavailable

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,165 reviews

Customer review rating 4.0/5

Marion D. Couples - Confirmed reviews ALL

We stayed there 7 nights on 3 occasions over a three-week period in January and February 2026. The rooms were very clean, and the staff was extremely helpful. Three very small issues. We found it difficult to control the room temperature, water pressure was lacking and the lighting was confusing. It seemed to be all or nothing with the light switches.

Dear M. D., Thank you very much for taking the time to share your feedback following your recent stays with us. We are delighted to hear that you found the rooms very clean and that our team was helpful during your visits. Your kind words mean a lot to us and are a great motivation for our staff. We also appreciate your constructive comments regarding the room temperature, water pressure, and lighting. We understand how these small inconveniences can impact your comfort, and your feedback has been shared with our team so that we can address and improve these aspects. It was a pleasure having you with us on multiple occasions, and we sincerely hope to welcome you again in the future, providing an even more comfortable and enjoyable stay. Kind regards, Cristiana Mesquita Front Office Manager

Customer review rating 4.0/5

Rios O. Business - Confirmed reviews ALL

Good faciilities and services level. However, the renovation ongoing was affecting different areas and bringing incovenience

Customer review rating 4.5/5

Maimouna N. Solo - Confirmed reviews ALL

I stayed at this hotel for 3 nights, I absolutely looooved it! It was conveniently located near a subway station, a couple of stations away from the city center, which was very practical. Just go down the park in front of the hotel to reach the station ; the park is not very lighted at night though, so be careful on the stairs and use your phone light. The hotel is 20min away from the airport. The room is comfortable, clean, modern, nicely decorated, well lighted and equipped with all the features needed. There is a socket on the wall in the bathroom, very useful and rare in hotels. The only issues I had was that the bathroom floor was wet after the shower even though I was very careful. Besides, the minibar was not working in my room and I had stored drinks and a salad so I couldn't eat it afterwards. The staff were super nice and friendly. I ate breakfast at the hotel and it was average in my opinion. Something I think should be improved is that the amount of the first night has been charged a day before my check-in and I have been asked to pay the whole amount of my stay when I arrived at the hotel ; so in total I payed for my stay + 1 extra night and I have to wait for the reimbursement of that night. I think it would have been more easier to keep the payment of the first night and make me pay for the remaining nights.

Dear M. N., Thank you very much for choosing our hotel and for taking the time to share your detailed feedback. We are truly delighted to know that you loved your stay, appreciated our convenient location, the comfort and design of the room, and especially the friendliness of our team. Your kind words mean a great deal to us. At the same time, we sincerely appreciate your constructive comments. We are sorry to hear about the bathroom floor inconvenience and the issue with the minibar in your room. Please accept our apologies for the discomfort this may have caused. Regarding the payment situation, we genuinely regret any confusion or inconvenience caused. We understand your point of view and appreciate you bringing this to our attention. Your feedback is very valuable, and we will review our procedures to ensure a smoother and clearer experience for our guests in the future. We truly hope to have the opportunity to welcome you back and provide an even better experience next time. Kind regards, Cristiana Mesquita Front Office Manager

Customer review rating 1.0/5

Steve M. Families - Confirmed reviews ALL

The hotel renovations we very disruptive. The room AC i let reception know it said ‘no connection’ on the screen and would not turn off (noisey). The bed squeaks when you sit on it. Shower is average to low pressure. 25yrs staying in accor hotels the was one if the most disappointing.

Dear Mr. M., Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially given your long-standing loyalty to Accor hotels. We sincerely apologize for the inconveniences you experienced with the air conditioning, the bed, and the shower pressure, as well as the disruption caused by the ongoing renovations. Please be assured that your comments have been shared with the relevant teams, as they are invaluable in helping us improve our facilities and services. We deeply regret that this stay was disappointing and hope to have the opportunity to welcome you again in the future, providing a much more comfortable and seamless experience that reflects the high standards you have come to expect from Accor. Warm regards, Cristiana Mesquita Front Office Manager

Customer review rating 5.0/5

Frederick S. Families - Confirmed reviews ALL

Good room, well appointed bathroom with good shower, service was great from welcome desk to restaurant, my new place to stay in Lisbon

Dear Mr. Frederick S., Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your room and bathroom, and that our team, from the welcome desk to the restaurant, provided great service during your stay. It’s wonderful to know that we have become your new place to stay in Lisbon! We truly look forward to welcoming you back on your next visit. Warm regards, Cristiana Mesquita Front Office Manager

Other web-users rate our hotel

  • 1,069 reviews 7.5/10 Location
  • 2,006 reviews 5.9/10 Room
  • 1,457 reviews 7.6/10 Service
  • 20 reviews 8.3/10 WiFi
  • 1,223 reviews 8.6/10 Breakfast
  • 1,203 reviews 4.7/10 Comfort
  • 726 reviews 5.2/10 Cleanliness
  • 481 reviews 5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisbon
Internal rules of procedure
Portuguese book of claims