Novotel Lisboa. 4 stars

Customer review rating (ALL Rating) 4.1/5 2,175 reviews

Novotel Lisboa. - Image 1
Novotel Lisboa. - Image 2
Novotel Lisboa. - Image 3
Novotel Lisboa. - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal. Offer of medical support.

  • Close to Lisbon Zoo and the Calouste Gulbenkian Foundation.

  • Close to multiple restaurants, cafes and transportation.

  • Seasonal swimming pool, fitness club and children's play areas.

  • 6 equipped meeting rooms with capacity for up to 280 people.

Our accommodation(s)

Hotel location

Novotel Lisboa.

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,175 reviews

TripAdvisor Rating  3.9/5  3,737 reviews

Customer review rating 4.5/5

Putthapong P. Families - Confirmed reviews ALL

Good place with nice and hospitality.

Dear Guest, Thank you very much for taking the time to share your wonderful review. We are truly pleased to know that you enjoyed your stay and that your experience met your expectations. We would also like to sincerely thank you for your loyalty to the Accor Group. Your continued trust means a great deal to us and inspires our team to consistently deliver memorable experiences. We look forward to welcoming you back again very soon. Sincerely, Cristiana Mesquita Front Office Manager

Customer review rating 4.0/5

Blake O. Friends - Confirmed reviews ALL

I like the location, and the rooms are modern clean fresh and well equipped. The staff is exceptional.. in the breakfast room, cleaning and first class front desk people. The only issue is the construction which is both noisy and forces the pools and restaurants to be closed and temp ones established. Understanding it is necessary to create an even better hotel, we live thru it.

Dear Mr. Blake O., First of all, thank you for choosing Novotel Lisboa for your recent stay. We are delighted to hear that you enjoyed the location, the modern and clean rooms, and our exceptional staff! Your feedback regarding the construction is truly appreciated, and we apologize for any inconvenience caused during your time with us. While we are excited about the improvements being made, we understand that temporary disruptions like noise and changes to our facilities can impact the guest experience. Rest assured, we are working hard to minimize these disruptions as much as possible. We’re especially grateful for your kind words about our team. Your compliments will be shared with the front desk and breakfast staff, who will be thrilled to know that their efforts made a positive impact on your stay. It would be a pleasure to welcome you back in the future, and we hope to provide you with an even better experience once all renovations are complete. Should you have any further suggestions or requests, please do not hesitate to reach out. Thank you once again for your understanding and for sharing your valuable feedback. Best regards, Emilsil Chirara Front Desk Team Novotel Lisboa

Customer review rating 1.5/5

Chivu D. Business - Confirmed reviews ALL

Very noisy during the day, air conditioning only on cold in the middle of January

Dear M. Chivu, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay was impacted by noise during the day and by the air conditioning not providing adequate heating in January. We understand how frustrating this must have been, and we truly appreciate you bringing these issues to our attention. Please know that your comments are very important to us and will help us improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay. Warm regards, Cristiana Mesquita Front Office Manager

Customer review rating 0.5/5

Ninel H. Families - Confirmed reviews ALL

The room was extremely hot, with no ventilation. After showering, the walls were wet due to trapped humidity. The windows cannot be opened, there is no fresh air and no individual air conditioning. The first room was changed because it felt like a sauna, but the second room was only slightly better and still too hot. At reception, we were told this is normal throughout the hotel. No solution was offered. This is definitely not a four-star hotel. The only positive was the good and varied breakfast. Not recommended.

Dear guest, Thank you very much for sharing your feedback regarding your recent stay at Novotel Lisboa. I sincerely apologize for the discomfort you experienced due to the temperature and ventilation in your room. Please know that we always aim to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short during your stay. We truly appreciate your kind comments about the breakfast, as we continuously strive to offer a varied and enjoyable selection for our guests. Your insights are invaluable in helping us improve our services and ensure a better experience in the future. Thank you once again for your review. We would be delighted to welcome you back and provide a stay that fully meets your expectations. Best regards, Cristiana Mesquita Novotel Lisboa

Customer review rating 2.0/5

Esther C. Families - Confirmed reviews ALL

I chose Novotel because of its reputation as a 4-star brand, but my recent stay was disappointing. The room temperature was uncomfortable; despite the outdoor temperature being 10°C, the air conditioning only blew heat, keeping the room over 22°C. Even after turning the unit off, the room remained too hot to sleep comfortably. Additionally, the housekeeping was subpar. Upon checking in, we discovered the shower gel was empty. We only realized this at 10:00 PM after an exhausting day of travel. While the front desk sent a replacement 30 minutes later, a 4-star hotel should never provide a room with empty or half-full toiletries. Overall, this experience did not meet the standards I expected from Novotel

Dear Esther C., Thank you for sharing your feedback regarding your recent stay at Novotel Lisboa. We sincerely apologize for the discomfort you experienced with the room temperature. Your comments regarding the air conditioning system have been noted as it is our goal to provide a comfortable environment for all our guests. Additionally, we regret to learn that the housekeeping service did not meet your expectations. We understand the importance of having fully stocked toiletries upon arrival, and we appreciate you bringing this to our attention. Ensuring that amenities are fully stocked upon arrival is an essential standard for us, and we regret that this was not your experience. Your insights are invaluable to us as we continually work to improve our services and guest experience. We hope to have the opportunity to better serve you in the future. Best regards, Cristiana Mesquita Front Office Manager

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Other web-users rate our hotel

  • 1,068 reviews 7.6/10 Location
  • 2,004 reviews 6/10 Room
  • 1,456 reviews 7.6/10 Service
  • 20 reviews 8.3/10 WiFi
  • 1,236 reviews 8.6/10 Breakfast
  • 1,206 reviews 4.7/10 Comfort
  • 732 reviews 5.2/10 Cleanliness
  • 382 reviews 4.8/10 Value

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