Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.2/5 2,160 reviews

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Novotel Lisboa - Image 1
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Novotel Lisboa - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel in Lisbon for families and business travelers alike.

  • Outdoor swimming pool, for an even more relaxing stay

  • Extremely spacious rooms for a comfortable stay

  • Fitness center open 24 hours a day, for maximum convenience.

  • Eight event spaces in Lisbon, with coworking area.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Double Room with 1 queen-size bed

Photo out of - Superior Double Room with 1 queen-size bed

Spacious and comfortable double room overlooking the Águas Livres Aqueduct, with queen-size bed and all the amenities to relax and enjoy a great night's rest.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

To ensure personalized comfort, superior room with two single beds and one sofa bed. Options to suit all preferences, with a spacious, modern, and welcoming environment.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious family room with capacity for an entire family in comfort. Queen-size bed, sofa bed, bathroom, and modern amenities for a worry-free stay and a well-deserved rest.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Adapted and comfortable room designed for total autonomy and well-being of guests with reduced mobility. Ample area, full accessibility, and every detail for peaceful and worry-free stays.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Triple room in Lisbon in a modern and comfortable hotel, close to Praça de Espanha. Everything you need for a great stay, with one queen-size bed, one sofa bed, TV, and WiFi.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive Room with minibar, coffee machine, bathrobe, amenities and welcome accessories, for total comfort, well-being and feeling truly at home in Lisbon.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x0

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 249 rooms
  • 3 rooms for people with reduced mobility
  • 47 family rooms
  • 10 connecting rooms
  • 249 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children
  • Play area

Well-being

swimming pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 58 parking spaces

  • Parking pricing: 12 EUR 12 EUR Per day

A BICICLETA RESTAURANT

Photo out of - A BICICLETA RESTAURANT

Embark on a sensory journey through the flavors of A Bicicleta, a comfortable and spacious restaurant and venue to savor and enjoy the very best the city has to offer.

Cooking style
International
Capacity
60
Accessibility
Accessible service
Avenida José Malhoa 1 1A, 1099-051 Lisboa, Portugal
Telephone +351 21 724 4824
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Embark on a sensory journey through the flavors of A Bicicleta, a comfortable and spacious restaurant and venue to savor and enjoy the very best the city has to offer.

Book

Bar A Bicicleta in Lisbon serves a selection of drinks and snacks in a welcoming atmosphere, ideal for relaxing after a hard day, either alone, with family, friends, or in a professional setting.

Start the day with a buffet breakfast to awaken your senses. Traditional Portuguese specialties, international options, and a varied selection of fresh, high-quality products for all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,160 reviews

Customer review rating 3.0/5

Avinash B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for sharing your feedback. We are pleased to know that you enjoyed the bathroom, our service, and the bar and restaurant. We are sorry, however, that the air conditioning did not work as expected and that the technical assistance took longer than it should have, requiring several reminders. We also regret that the bed comfort did not suit you. We appreciate your comments and hope to have the opportunity to welcome you again and provide a smoother and more comfortable experience. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 5.0/5

Joao O. Business - Confirmed reviews ALL

Dear Mr. O., Thank you so much for your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the restaurant, and especially appreciated the kindness and professionalism of our team. Your words about the staff mean a great deal to us, and we will be very happy to share them with everyone. We look forward to welcoming you back to Novotel Lisboa. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 4.0/5

Sabita M. Families - Confirmed reviews ALL

Dear Ms. M., Thank you for sharing such detailed feedback. We are glad to know that you appreciated the renovated hotel, the early check-in and the helpfulness of our reception and restaurant teams. We are sorry that the pool area and breakfast did not fully meet your expectations, particularly regarding the variety and the packed breakfast provided for your early departure. Regarding our Go Green initiative, guests who choose to participate are rewarded with additional ALL points, as a way of recognising their contribution to our sustainability efforts. Thank you again for your comments, and we hope to welcome you and your family back for an even better stay. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 3.0/5

Wee M. W. Families - Confirmed reviews ALL

Dear Mr. W., Thank you for sharing your feedback. We are glad to know that you found the hotel comfortable for a family stay and that our team made you feel welcome. We are sorry, however, that the pool temperature was disappointing, especially for the children, and that the renovation works affected your overall experience. We appreciate your comments and hope to have the opportunity to welcome you again for a more enjoyable stay. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 3.0/5

Hammad A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for sharing your feedback. We are glad to know that your stay was comfortable overall and that you appreciated our team and Wi-Fi. We are sorry, however, for the inconvenience caused by the air conditioning, as well as for the limited and cold breakfast selection. We also regret the waiting time at departure and the lack of clear information regarding reception assistance. Your comments are important to us and will be shared with the relevant teams. Kind regards, Carolina Haubrich Novotel Lisboa

Dear Mr. B., Thank you for sharing your feedback. We are pleased to know that you enjoyed the bathroom, our service, and the bar and restaurant. We are sorry, however, that the air conditioning did not work as expected and that the technical assistance took longer than it should have, requiring several reminders. We also regret that the bed comfort did not suit you. We appreciate your comments and hope to have the opportunity to welcome you again and provide a smoother and more comfortable experience. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 5.0/5

Joao O. Business - Confirmed reviews ALL

your staff has been more than helpful and courteous. the hotel is very comfortable the restaurant also is excellent

Dear Mr. O., Thank you so much for your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the restaurant, and especially appreciated the kindness and professionalism of our team. Your words about the staff mean a great deal to us, and we will be very happy to share them with everyone. We look forward to welcoming you back to Novotel Lisboa. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 4.0/5

Sabita M. Families - Confirmed reviews ALL

The hotel is located in a nice area. The metro station is a bit far but still accessibility is not that bad. The hotel is renovated and the facilities look quite modern, especially the lobby. The hotel also has a swimming pool but the pool and area around was not in great shape though. Some of the staff were friendly and helpful. The lady in the counter was very polite and also helped us with an early check in. Breakfast menu was alright but not that great. I have stayed in this hotel before also but I have the impression that the breakfast was better ik terms if available options and the quality of food. The staff in the restaurant were very nice and professional though.

Dear Ms. M., Thank you for sharing such detailed feedback. We are glad to know that you appreciated the renovated hotel, the early check-in and the helpfulness of our reception and restaurant teams. We are sorry that the pool area and breakfast did not fully meet your expectations, particularly regarding the variety and the packed breakfast provided for your early departure. Regarding our Go Green initiative, guests who choose to participate are rewarded with additional ALL points, as a way of recognising their contribution to our sustainability efforts. Thank you again for your comments, and we hope to welcome you and your family back for an even better stay. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 3.0/5

Wee M. W. Families - Confirmed reviews ALL

Good value for money and suitable for families. The rooms were comfortable, and the staff were welcoming. However, the hotel is a bit far from the main attractions and was under renovation during our stay. The swimming pool was also very cold and not enjoyable for the children. Overall, a decent stay, but the pool was a letdown.

Dear Mr. W., Thank you for sharing your feedback. We are glad to know that you found the hotel comfortable for a family stay and that our team made you feel welcome. We are sorry, however, that the pool temperature was disappointing, especially for the children, and that the renovation works affected your overall experience. We appreciate your comments and hope to have the opportunity to welcome you again for a more enjoyable stay. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 3.0/5

Hammad A. Business - Confirmed reviews ALL

AC has a auto timer that makes you have turn it back on every 20 minutes annoying especially when hot

Dear Mr. A., Thank you for sharing your feedback. We are glad to know that your stay was comfortable overall and that you appreciated our team and Wi-Fi. We are sorry, however, for the inconvenience caused by the air conditioning, as well as for the limited and cold breakfast selection. We also regret the waiting time at departure and the lack of clear information regarding reception assistance. Your comments are important to us and will be shared with the relevant teams. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 3.0/5

Gabriel M. Business - Confirmed reviews ALL

I think this place would have the potential to be great, but falls short for one reason or another. I already started the trip worried after getting an email saying my reservation was not guaranteed but the trying to get in touch with them proved to be an odyssey; hours to reply to an email, not doing what was asked and not picking up the phone at all. Funnily enough after checking in and during my stay there was never less than 3 people at the desk so one wonders why was it so difficult to pick up the phone. Once the above was "sorted" I was checked in to the wrong kind of room, and met with not the best attitude when I brought this up. They moved me to a different room where the AC was acting up constantly and the fridge did not work,(and I suspect they knew, as they just told me "oh yes that fridge doesn't work") they just offered me to keep my snacks and drinks in the hotel's restaurant fridge (which is probably the most impractical kind of solution) or to replace the whole thing after my first night. There is no gym as they are fixing it (I think) and the pool area is not very well kept (albeit lovely and you can planespot from it) Very short of hitting the mark, but not great value for money giving its location and everything mentioned above.

Dear Mr. M., Thank you for sharing such detailed feedback. We are sorry that your experience fell short in several areas, particularly the communication before arrival, the room allocation, and the issues with the air conditioning and minibar. We also regret that the solutions offered did not feel practical or satisfactory. The gym is temporarily closed due to renovation works, and we also appreciate your comments regarding the pool area and overall value for money. Your feedback will be shared with the relevant teams, as there are clearly several points where we could have provided a smoother experience. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 4.0/5

Geeta R. Families - Confirmed reviews ALL

Comfortable hotel with good breakfast. Helpful reception staff, especially Gonçalo. But housekeeping was sadly lacking, our room wasn’t properly cleaned, despite being on the executive floor. Even used tea bags weren’t cleared, nor new ones replaced, despite our reminding them several times. Most disappointing!

Dear Mr. R., Thank you for taking the time to share your experience with us. We are pleased to know that you found our hotel comfortable, enjoyed our breakfast, and appreciated the helpful service provided by our Reception team. We are particularly grateful for your kind mention of Gonçalo, and we will be very happy to share your feedback with him. At the same time, we sincerely apologize for the shortcomings you experienced regarding the housekeeping service. The fact that your room was not properly serviced, particularly after you had brought the matter to our attention several times, does not reflect the level of service we aim to provide. We fully understand your disappointment and regret the inconvenience caused during your stay. Your comments have been taken into consideration and will be shared with the relevant team so that we can reinforce our procedures and improve the consistency of our service. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Novotel Lisboa and provide you with a more seamless experience on a future stay. Best regards, Teresa Borges Reception Team Novotel Lisboa

Customer review rating 2.5/5

Shaheer B. Families - Confirmed reviews ALL

Nice rooms, modern, updated. BUT our AC was not working. We were hot and sweating for the entire stay. Took many calls and begging for someone to come fix it. It was still not fixed when we left

Dear Mr. Bhaaidani, Thank you for choosing Novotel Lisboa and for taking the time to share your feedback with us. We are truly sorry that the issue with the air conditioning affected your stay so significantly. We fully understand how uncomfortable this must have been, especially with your family, and we sincerely regret that despite your requests, the issue was not resolved during your stay. We are also pleased to know that you appreciated the modern and updated rooms, as well as our cleanliness and breakfast selection. Your feedback regarding the assistance provided has been taken into consideration, as we are continuously working to improve the service and support offered to our guests. We hope to have the opportunity to welcome you again and provide you with the comfortable experience you should have had on this occasion. Kind regards, Emilsil Chirara Front Office Novotel Lisboa

Customer review rating 4.5/5

Phillip P. Solo - Confirmed reviews ALL

I had a lovely stay at the Novotel. The hotel itself as well as my room were clean, modern and well-maintained. Bed was comfortable, the tv had Netflix capability and the room had a shower not bath/shower combo. I had breakfast at the hotel twice and it had a good selection and the staff were friendly and helpful. The hotel is also quite well situated, with two metro stations a short walk away and a short train ride into central Lisbon. I also utilised their pool which is quite large and has plenty of lounge chairs available.

Dear Mr. P., Thank you very much for your wonderful review and for choosing Novotel Lisboa for your stay. We are delighted to know that you enjoyed your experience with us and that you appreciated the cleanliness and modernity of the hotel and your room, the comfort of the bed, our breakfast selection and, in particular, the friendliness and helpfulness of our team. It is also great to hear that you enjoyed our swimming pool and found our location convenient for exploring Lisbon, with the nearby metro stations providing easy access to the city centre. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to Novotel Lisboa on your next visit to Lisbon. Kind regards, Emilsil Chirara Front Office Novotel Lisboa

Customer review rating 5.0/5

Barry M. Couples - Confirmed reviews ALL

Excellent customer service

Dear Mr. M., Thank you very much for your wonderful review and for choosing Novotel Lisboa for your stay. We are delighted to know that you had such a positive experience with us and that you enjoyed your room, the breakfast and the upgrade. It is especially rewarding to hear your kind words about our Front Desk and Bar teams. We will be sure to share your feedback with them, as recognition from our guests is a great motivation. We are also pleased that you found the booking process easy and appreciated the benefits of your ALL Accor membership. It was a pleasure having you with us, and we very much look forward to welcoming you and your partner back to Novotel Lisboa in the future. Kind regards, Emilsil Chirara Front Office Novotel Lisboa

Customer review rating 0.5/5

Lauren T. Friends - Confirmed reviews ALL

As a long-standing Accor member who has stayed across the group’s portfolio, from Raffles through to ibis Styles, and with family members who work for the Accor brand, I am particularly disappointed by my experience at Novotel Lisboa. During my stay I experienced multiple service failures, including 43 unanswered calls to Reception. I was subsequently told that the Reception telephone had been left on silent, meaning the calls were not even ringing through to the team. I ultimately had to physically attend Reception to get assistance. I also experienced poor room-service delivery, including cold food, incorrect drinks and missing items. Housekeeping then attempted to enter my room at around 10am despite the stated 12pm checkout. Unfortunately, the handling of my complaint was equally disappointing. Despite repeatedly contacting the hotel and escalating the matter to Accor Customer Care, it took around two weeks and multiple follow-ups to receive a substantive response. I was ultimately offered 2,000 ALL points as a goodwill gesture. The issue with Reception was also frustratingly characterised as the hotel being unable to answer calls “as quickly as I expected”. That was not my complaint. I was told the telephone had been left on silent, which I found particularly concerning given that Reception should be contactable by guests in urgent situations. Having experienced Accor hotels ranging from Raffles to ibis Styles, I can say that I have never experienced this level of service or complaint handling within the group. It is especially disappointing given my loyalty to Accor and my family’s connection to the brand. I have accepted the goodwill gesture, but I have no confidence in returning to Novotel Lisboa and would not choose to stay there again.

Customer review rating 3.0/5

Toni B. Solo - Confirmed reviews ALL

Not positive, you need to make some improvements.

Dear M. B., Thank you for sharing your experience with us. We are sorry that your stay did not begin as smoothly as expected, particularly regarding the first room, the air conditioning issue and the waiting time at reception during a busy arrival period. We are, however, very pleased that Gonçalo was able to assist you in finding a more comfortable room. I also truly appreciate your kind words about Gonçalo, Carol and myself — it means a lot to know that our service made a positive difference during your stay. We regret that the overall experience did not fully meet your expectations and hope to have the opportunity to welcome you again and leave you with a much more positive impression of Novotel Lisboa. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 4.5/5

Annie H. Business - Confirmed reviews ALL

Everything was perfect The breakfast was fine and we enjoyed the pool

Dear Ms. H., Thank you very much for your lovely review. We are delighted to know that you enjoyed your stay, especially the breakfast, the pool and the service provided by our team. We are sorry that the air conditioning in your room was not working properly and appreciate you bringing this to our attention. It is also wonderful to know that you felt well recognised as an ALL member. We hope to welcome you again soon at Novotel Lisboa. Kind regards, Carolina Haubrich Novotel Lisboa

Customer review rating 4.5/5

Mark P. Friends - Confirmed reviews ALL

I thought all of my staff interactions were excellent, from the front desk to bar / restaurant staff. All very polite, friendly, and a great 'yes, can do' attitude.

Dear Mr. P., It is lovely to hear that you encountered such a friendly, helpful attitude throughout the hotel. Your words about our team’s willingness to help mean a great deal to us, and we will be delighted to share them with our colleagues. Thank you for your loyalty as an ALL Gold member and for this thoughtful review. We look forward to welcoming you back to Novotel Lisboa. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 4.5/5

Nassim A. Couples - Confirmed reviews ALL

Good hotel well located , good services

Dear Mr. A., Thank you for your kind review. We are pleased that you enjoyed your stay and appreciated the care taken by our housekeeping and restaurant teams. We will gladly share your compliments with our colleagues. We hope to welcome you back to Novotel Lisboa for another enjoyable visit. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 3.5/5

Emma R. Couples - Confirmed reviews ALL

Air conditioning wasn’t working properly and when a fan was requested etc this was not possible. Found staff generally unfriendly (apart from Emmie who checked us in who was lovely). Breakfast was great.

Dear Ms. R., We are sorry that the air conditioning affected your comfort and that a fan could not be provided when you requested one. We also regret that the friendly welcome you received at check-in was not reflected consistently throughout your stay. Thank you for recognising Emi’s kindness and highlighting our breakfast. We will gladly pass your kind words to her and share your concerns about the air conditioning and service with the relevant managers. We hope to have another opportunity to offer you a more comfortable and welcoming stay at Novotel Lisboa. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 4.5/5

Dan F. Business - Confirmed reviews ALL

Updated reception and restaurant really good. The team are great. Only issue was my air conditioning was noisy.

Dear Mr. F., Thank you for your kind words about our team and the renovated reception and restaurant. We are delighted that these were highlights of your stay. We regret that the air-conditioning noise affected your comfort and will pass your comments to our maintenance team. We also understand the inconvenience of receiving a request to guarantee your booking so close to arrival. Your feedback on the timing and clarity of this communication will be shared with our reservations team. We appreciate your thoughtful review and hope to welcome you back to Novotel Lisboa. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 4.0/5

Lukas K. Business - Confirmed reviews ALL

It’s a Little Bit loud because aero plane route to the airport is directly above the hotel.

Dear Mr. K., Thank you for your positive review and your loyalty as an ALL Gold member. We are pleased that you enjoyed the hotel, although we regret that aircraft noise made your stay less peaceful. We also appreciate your feedback on the Wi-Fi speed and will share it with our technical team. We hope to welcome you back to Novotel Lisboa on your next visit. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 3.0/5

Stephanie L. Solo - Confirmed reviews ALL

quite expensive for the quality. AC was poor, bedding quality was poor, pool area a little run down

Dear Ms. L., We are sorry that your stay fell short of the comfort and value you expected, and that the room was not prepared appropriately for your visit. We particularly regret the difficulty reaching reception and the dismissive response you describe at check-out. Your concerns deserved attention and a thoughtful response. We will share your feedback about the room comfort and pool maintenance with the relevant managers, alongside your comments about the handling of your requests and feedback. Thank you for taking the time to explain your experience. We hope to have an opportunity to provide you with a more comfortable and attentive stay in the future. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Customer review rating 3.5/5

Andrzej A. Business - Confirmed reviews ALL

The hotel is well-located, generally comfortable, and worth recommending. However, there are certain shortcomings that should be addressed. Overall, the stay was positive. Check-in went smoothly, and the room was spacious and reasonably comfortable. The extra bed should ideally be foldable so it could serve as a more comfortable seat when not in use. A major issue was the poorly functioning air conditioning, which made the stay rather trying; the only alternatives were enduring stifling heat and stuffy air or putting up with the noise from the AC, which made sleeping almost impossible. It is a pity that the windows cannot be opened, as that would have solved at least part of the problem. Another issue was the housekeeping process on the floor, which lasted practically from 10:00 a.m. to 4:00 p.m. During this time, the corridor was cluttered with equipment, dirty linens, carts, and the like left lying around haphazardly—which severely detracted from the hotel's appearance and fell short of the standards expected of a 4-star hotel. Finally, regarding the staff—particularly at reception, though the breakfast restaurant staff fared little better—the employees were not friendly toward guests, behaving in an overly formal and rather discourteous manner. Perhaps Portuguese speakers receive a bit better treatment.

Dear Mr. A., Thank you for your detailed feedback. We are glad that you appreciated the location and spacious room, but we are sorry that the air conditioning affected your sleep and comfort. Your observations about the cluttered corridors during housekeeping and the lack of warmth in your interactions with our staff also deserve attention. Every guest should feel equally welcome, regardless of the language they speak, and we regret that this was not your experience. We will share these concerns with the relevant managers for review, including your comments about Wi-Fi security. Thank you for recognising the positive aspects of your stay while clearly explaining where we fell short. We hope to have the opportunity to offer you a more comfortable and welcoming experience in the future. Kind regards, Carolina Haubrich Reception Novotel Lisboa

Other web-users rate our hotel

  • 1,040 reviews 7.3/10 Location
  • 1,947 reviews 6.5/10 Room
  • 1,485 reviews 7.6/10 Service
  • 24 reviews 6.9/10 WiFi
  • 1,172 reviews 8.6/10 Breakfast
  • 1,120 reviews 5.1/10 Comfort
  • 736 reviews 5.7/10 Cleanliness
  • 514 reviews 4.2/10 Amenities

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