Novotel Lisboa. 4 stars

Customer review rating (ALL Rating) 4.1/5 2,180 reviews

Novotel Lisboa. - Image 1
Novotel Lisboa. - Image 2
Novotel Lisboa. - Image 3
Novotel Lisboa. - Image 4
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal. Offer of medical support.

  • Close to Lisbon Zoo and the Calouste Gulbenkian Foundation.

  • Close to multiple restaurants, cafes and transportation.

  • Seasonal swimming pool, fitness club and children's play areas.

  • 6 equipped meeting rooms with capacity for up to 280 people.

Our accommodation(s)

Hotel location

Novotel Lisboa.

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,180 reviews

TripAdvisor Rating  3.9/5  3,737 reviews

Customer review rating 1.0/5

Steve M. Families - Confirmed reviews ALL

The hotel renovations we very disruptive. The room AC i let reception know it said ‘no connection’ on the screen and would not turn off (noisey). The bed squeaks when you sit on it. Shower is average to low pressure. 25yrs staying in accor hotels the was one if the most disappointing.

Dear Mr. M., Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially given your long-standing loyalty to Accor hotels. We sincerely apologize for the inconveniences you experienced with the air conditioning, the bed, and the shower pressure, as well as the disruption caused by the ongoing renovations. Please be assured that your comments have been shared with the relevant teams, as they are invaluable in helping us improve our facilities and services. We deeply regret that this stay was disappointing and hope to have the opportunity to welcome you again in the future, providing a much more comfortable and seamless experience that reflects the high standards you have come to expect from Accor. Warm regards, Cristiana Mesquita Front Office Manager

Customer review rating 5.0/5

Frederick S. Families - Confirmed reviews ALL

Good room, well appointed bathroom with good shower, service was great from welcome desk to restaurant, my new place to stay in Lisbon

Dear Mr. Frederick S., Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your room and bathroom, and that our team, from the welcome desk to the restaurant, provided great service during your stay. It’s wonderful to know that we have become your new place to stay in Lisbon! We truly look forward to welcoming you back on your next visit. Warm regards, Cristiana Mesquita Front Office Manager

Customer review rating 0.5/5

Welington M. D. A. Couples - Confirmed reviews ALL

The air conditioning wasn’t working, the phone in the room wasn’t working, and even the fridge wasn’t working. I had to check five different rooms myself to see if any of the air conditioners were functioning, since the staff had no idea. None of the rooms we saw had a properly working AC, so we ended up choosing the one that was simply the least hot. Because the phone didn’t work, we had to go up and down to the front desk every time something went wrong. The staff also failed to inform us at check‑in that the hotel was experiencing ongoing issues supposedly caused by a storm that happened days earlier. While the staff was polite, they were clearly undertrained and unaware of what was happening in the hotel. As compensation, they only offered free breakfast on our last day—this was after I requested a discount on the rate, which they declined

Dear M. Wellington, We sincerely thank you for taking the time to share your experience with us. We are truly sorry for the inconveniences you encountered during your stay, particularly regarding the air conditioning, in-room phone, and refrigerator. The recent storm that affected the city of Lisbon was unexpected, and we did our best to resolve the resulting issues as quickly as possible. We fully understand how uncomfortable and frustrating this situation must have been, and we regret that it impacted your overall experience. We also apologize for the lack of clear communication at check-in and for any shortcomings in the assistance provided. Please be assured that your comments have been shared with the relevant teams, as they are essential for us to improve our services and internal communication. We do hope that, despite these difficulties, you were able to enjoy the breakfast offered, which we were pleased to extend as a gesture of goodwill. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable and seamless stay. Sincerely, Cristiana Mesquita Front Office Manager

Customer review rating 3.0/5

Nadia M. Families - Confirmed reviews ALL

Although we are big fans of Novotel hotels, I have to say that this was a disappointing experience: The pool and the fitness facility was closed, but we were not informed in advance. Although the rooms were prepaid, when we got to the hotel I was asked again to sign for the payment. The window could not be open and the ventilation did not work properly, reason for which there was a peculiar odour in the room. The shower head was broken.

Dear M. M., Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations, especially as we know you are a fan of Novotel hotels. We sincerely apologize for the inconvenience caused by the closure of the pool and fitness facilities. Please note that our pool is seasonal, as it is outdoors, which is why it was closed during your stay. We also regret the issues you experienced with the ventilation, the unusual odor, and the broken shower head. Please rest assured that your comments have been shared with the relevant teams, as they are essential for us to take corrective measures and improve our services. We deeply value your feedback and hope to have the opportunity to welcome you again in the future, providing a much more comfortable and seamless stay that meets the high standards you expect from Novotel. Kind regards, Cristiana Mesquita Front Office Manager

Customer review rating 0.5/5

Fernando A. Business - Confirmed reviews ALL

The hotel is under renovation. Nobody informed me about this situation. The lobby area is non existent. Telephone lines do not work. The heating system did not work either. Electricity went off one night and did not return until midmorning.

Dear M. A., Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the renovation works, issues with the telephone lines, heating system, and the unexpected power outage. We understand how these situations impacted your comfort and overall experience. Please note that the renovations are part of our ongoing efforts to improve the hotel and enhance guest experiences, and the information is provided on our direct booking platforms. Additionally, the power outage was caused by an unforeseen storm in Lisbon, and we made every effort to restore services as quickly as possible. Your comments have been shared with the relevant teams, as they are invaluable in helping us improve our services and prevent similar issues in the future. We hope to have the opportunity to welcome you again, providing a much more comfortable and seamless stay. Warm regards, Cristiana Mesquita Front Office Manager

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Other web-users rate our hotel

  • 1,068 reviews 7.6/10 Location
  • 2,004 reviews 6/10 Room
  • 1,456 reviews 7.6/10 Service
  • 20 reviews 8.3/10 WiFi
  • 1,236 reviews 8.6/10 Breakfast
  • 1,206 reviews 4.7/10 Comfort
  • 732 reviews 5.2/10 Cleanliness
  • 382 reviews 4.8/10 Value

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