Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,152 reviews

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Description

Hotel extras

  • Hotel certified with the Clean & Safe seal by Tourism of Portugal.

  • Prime location in Lisbon, close to the Zoo and the Gulbenkian Foundation.

  • Newly renovated rooms and corridors with modern design (completed in 2025).

  • Family-friendly facilities - spacious rooms and children's play areas.

  • Excellent access to public transportation.

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

Currently unavailable

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,152 reviews

Customer review rating 1.0/5

Olivier B. Families - Confirmed reviews ALL

Room booked for me and my wife but I was not present at the time of check in and she was given a lot of trouble

Customer review rating 4.5/5

Ines C. Business - Confirmed reviews ALL

Comfortable and functional hotel. Super nice staff.

Dear M. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and find our staff really friendly. We hope to have the opportunity to see you again very soon. Sincerely, Cristiana Mesquita Front Office Manager

Customer review rating 2.5/5

Anil P. Families - Confirmed reviews ALL

I understand the renovations but service level and room and especially linen cleanliness is an issue

Dear M. P., Thank you for taking the time to share your comments with us. We are sorry to hear that your experience did not fully meet your expectations. While we appreciate your understanding regarding the ongoing renovations, we are truly sorry that the level of service and, in particular, the cleanliness of the room and linens were not up to standard. This is not the level of quality we aim to provide, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our housekeeping and management teams for immediate review and improvement. We hope to have the opportunity to welcome you again in the future and provide you with a much better and more comfortable stay. Kind regards, Cristiana Mesquita Front Office Manager

Customer review rating 1.5/5

Amir C. Business - Confirmed reviews ALL

I booked via Booking.com, and there was no mention - nor on your websit- whatsoever that the entire hotel is under renovation: no pool, an improvised lobby and front desk, and a very noisy, crowded, improvised breakfast area. I would have requested a refund if I had known how. I left the morning after (and booked an Airbnb instead).

Customer review rating 3.5/5

Carol M. Couples - Confirmed reviews ALL

Inconvenient with the construction. Staff were helpful

Dear M. M., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the construction work. Please note that these renovations are part of an important improvement process aimed at enhancing our guests’ future experience. We are pleased to hear that our staff was helpful during your stay and truly appreciate your understanding. We hope to have the opportunity to welcome you again soon. Kind regards, Cristiana Mesquita Front Office Manager

Other web-users rate our hotel

  • 1,070 reviews 7.6/10 Location
  • 2,001 reviews 6.3/10 Room
  • 1,469 reviews 7.6/10 Service
  • 26 reviews 7.9/10 WiFi
  • 1,205 reviews 8.5/10 Breakfast
  • 1,158 reviews 5.1/10 Comfort
  • 733 reviews 4.9/10 Cleanliness
  • 508 reviews 4.2/10 Amenities

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