Novotel Lisboa Hotel 4 stars

Customer review rating 4.2/5 9,799 reviews

ALLSAFE approved hotel

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Room 1

Novotel Lisboa
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+ 19 Services

Hotel extras

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Swimming pool, fitness club and play areas for children

  • 6 meeting rooms equipped for a capacity of 280 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • EUR 29 per night will be charged for pets Paying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Closed from October 1, 2017, to May 3, 2018
  • Fitness centre
  • Outdoor playground for children
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1A
Nº de Registo:543
1099-051 lisboa
portugal

Tel: +351217244800

Fax: (+351)217244801


Check-in from 14h00

Check out up to 12h00

  • AEROBUS :  HOTEL/AEROPORTO SETE RIOS

  • Metro Blue Line :  BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1.24 miles

  • By car

    A2 At 2km / 1.24 miles

  • By car

    A5 At 5km / 3.11 miles

  • By train

    ESTAÇÃO SETE RIOS At 0.5km / 0.31 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3.73 miles

GPS :38.736981, -9.163274

Our accommodation(s)

Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.

Our restaurants and bars

A Bicicleta

Type of cuisine: International

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.

BAR A BICICLETA

Cocktails, teas and light meals can be enjoyed in the bar. It is a very pleasant place to take the whole family or to have a work meeting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 74

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,799 reviews

TripAdvisor Rating 4.0/5

3,528 reviews

All good

Customer review rating 5.0/5

Anna Friends - 13/09/2021 Confirmed reviews ALL

All good,thanks

Dear ANNA R., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, André Gonçalves. Assistant Manager.

Best hotel Ever!

Customer review rating 5.0/5

Cris O. Couples - 05/09/2021 Confirmed reviews ALL

I have booked my holidays at Mercure Hotel, but due to covid restrictions, my reservation was changed to Novotel. I received a very good treatment from Novotel staff members. It's an amazing hotel, comfortable and spacious room, large parking, very good location, near tube station and the best thing - very good customer services. All staff members from reception are polite and do the best for the comfort of the guest. I really recommend Novotel Lisbon and I am sure that in my next travel to Lisbon, I will stay in Novotel again.

Good stay

Customer review rating 4.5/5

Georgona Families - 04/09/2021 Confirmed reviews ALL

Good stay, very nice breakfast and child friendly

Very good stay with wonderful service

Customer review rating 5.0/5

Alex Friends - 31/08/2021 Confirmed reviews ALL

The rooms and the standard overall is usual Novotel - slightly "tired" unfortunately but still a very good stay. Big bathroom, comfy bed, clean room, good public transport connections - what else can you ask from a hotel? Also, special mention to all the staff - very friendly, professional and ready to assist at all times.

Dear ALEXANDRA M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, André Gonçalves. Assistente Direção.

Well located, accessible to many other area of the Lisbon

Customer review rating 5.0/5

Mané Families - 28/08/2021 Confirmed reviews ALL

Very good indeed

Dear JULIAO M., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Gonçalves. Assistant Manager.

Nice stay

Customer review rating 4.0/5

David J. Couples - 28/08/2021 Confirmed reviews ALL

Overall very nice. Staff was great. Restaurant good. Room comfy and cool. Was mid august so loads of kids that dominated pool area but that’s not hotels fault. Stay was transferred from Mercure down the road which was a shame but Novotel was good.

Dear DAVID J., Thank you very much for taking the time to post this review. Satisfied clients are our greatest reward and it was a pleasure for us to be at your service. We will share your comments with our team. We are sorry about the transferred, but we are glad that we also have correspond to your expectations. We look forward to welcoming you again at Novotel Lisboa. André Gonçalves. Assistant Direction.

Excelent

Customer review rating 5.0/5

Anonymous Families - 25/08/2021 Confirmed reviews ALL

all good

Dear ADILZA G., We appreciate that you have shared your experience at Novotel Lisboa. It was a pleasure to be at your service. We look forward to welcoming you again at Novotel Lisboa. Sincerely, André Gonçalves. Assistant Direction.

Good stay

Customer review rating 5.0/5

Anonymous Solo - 22/08/2021 Confirmed reviews ALL

Stayed for 2 days for both business and leasure. Was a good time to also enjoy calls close to the pool

Dear MIGUEL D., Thank you for sharing your experience. Satisfied clients are our greatest reward. Lilia will be inform about your warm commentary. We are looking forward to welcoming you again in the near future. Sincerely, André Gonçalves. Assistant Manager.

We felt really comfortable

Customer review rating 4.5/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

We had a good stay, staff was really kind, pool was perfect for kids, breakfast was really good. I would only improve the sound in the rooms (we could hear people in the corridor and the lift moving).

Dear VICTORIA H., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning soundproofing of the rooms accept our apologies for not have corresponding at your expectations. André Gonçalves. Assistant Manager.

Great stay

Customer review rating 5.0/5

Anonymous Families - 19/08/2021 Confirmed reviews ALL

Very nice hotel, clean, and helpful and friendly personnel.

Dear Katia Jaqueline R., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Gonçalves. Assistant Manager.

Peacefull and confortable

Customer review rating 4.0/5

David Couples - 18/08/2021 Confirmed reviews ALL

We took a couple days to rest and recharge our batteries and our stay was just that. We enjoyed the pool, the complete breakfast where we were received by the staff with such a positive energy and greetings first thing in the morning. The location is in a walking distance of Jardim Gulbenkian where we took a wonderful walk.

Dear DAVID, Thank you very much for taking the time to post this review. We will share your comments with our team. It was a pleasure for us to be at your service and we look forward to welcoming you again at Novotel Lisboa. Sincerely, André Gonçalves. Assistant Manager

The Oldsest hotel in the World

Customer review rating 1.0/5

J. M. Couples - 07/08/2021 Confirmed reviews ALL

Broken A/C, smelling cigarettes in rooms. Old equipment. Rude receptionist

The room was quiet and lovely.

Customer review rating 5.0/5

Debra G. Couples - 02/08/2021 Confirmed reviews ALL

We arrived later than anticipated, not quite five minutes after the kitchen had closed. We realize that the Covid rules are important, but it would've been wonderful if we had been able to order a quick sandwich to eat in our room. Fortunately, because of my Platinum status, there was a lovely fruit tray with a few baked nibbles and two bottles of water awaiting us in our room.

Dear DEBRA G., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office Assistant Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Great service, great accommodations

Customer review rating 5.0/5

Nguyen Families - 02/08/2021 Confirmed reviews ALL

Check in was easy and she was very kind and attentive. The atmosphere was family friendly and our kids enjoyed themselves. The room was well equipped for my family of 4. This would be my “go to” hotel when in Lisbon as location is perfect. Near zoo, Colombo shopping. Cant say enough about friendly staff. Obrigado!

Dear NGUYEN T., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office Assistant Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Quick stay in lisbon

Customer review rating 4.0/5

A H. Couples - 01/08/2021 Confirmed reviews ALL

Due to covid my reservation at mercure was switched to this hotel. Room was comfy, staff at breakfast adorable and nice view from the room and sweet little pastries were waiting for us upon our arrival. So sweet! :)

Dear ARISTIDE H., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office Assistant Manager www.accorhotels.com - www.novotel.com - www.mercure.com

perfect

TripAdvisor rating 5.0/5

ariel471 Business - 08/02/2020 TripAdvisor review

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Excelent option in Lisbon

TripAdvisor rating 4.0/5

rodriguespjr Family - 19/01/2020 TripAdvisor review

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Front desk attitude

TripAdvisor rating 3.0/5

kamani k Family - 11/01/2020 TripAdvisor review

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Nice stay

TripAdvisor rating 4.0/5

jaa609 Business - 08/12/2019 TripAdvisor review

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

Absolutely terrible

TripAdvisor rating 1.0/5

RgSchmitt Business - 01/12/2019 TripAdvisor review

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.

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