Novotel Lisboa Hotel 4 stars

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Really wonderful place to stay in Lisbon with family; wonderful breakfast and kids play area with play stations and internet surfing by iMac; 1- Next to Metro station 2- Malls and restaurants on walking distance 3- Neighbouring to Mosque and Church 4- City tour guide

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Agradable

We stayed 3 nights, two adults and two kids (5 and 3) in the executive room. The room is comfortable, quiet and spacious. The room was cleaned every day, replacing towels and shits. Although the location is not central, it is close to two metro stations: Sao Sebastian and Placa do Spanha, both achievable by foot. Room service can be better, it does not include too many options. The breakfast was very good. Special thanks to Joao at the reception (young guy during morning shifts, we hope we spelled his name correctly). He gave us great info during our stay (e.g., shuttles, discounts, recommendations, etc.). For a family with relative small kids, there are not many options in the game room, but there is a great option to take the free shuttle from the hotel to the aquarium or to Pavellhon Du Conocimiento (thanks Joao!!).