Novotel Lisboa Hotel 4 stars

Overall very nice. Staff was great. Restaurant good. Room comfy and cool. Was mid august so loads of kids that dominated pool area but that’s not hotels fault. Stay was transferred from Mercure down the road which was a shame but Novotel was good.

all good

Stayed for 2 days for both business and leasure. Was a good time to also enjoy calls close to the pool

We had a good stay, staff was really kind, pool was perfect for kids, breakfast was really good. I would only improve the sound in the rooms (we could hear people in the corridor and the lift moving).

Very nice hotel, clean, and helpful and friendly personnel.

We took a couple days to rest and recharge our batteries and our stay was just that. We enjoyed the pool, the complete breakfast where we were received by the staff with such a positive energy and greetings first thing in the morning. The location is in a walking distance of Jardim Gulbenkian where we took a wonderful walk.

Broken A/C, smelling cigarettes in rooms. Old equipment. Rude receptionist

We arrived later than anticipated, not quite five minutes after the kitchen had closed. We realize that the Covid rules are important, but it would've been wonderful if we had been able to order a quick sandwich to eat in our room. Fortunately, because of my Platinum status, there was a lovely fruit tray with a few baked nibbles and two bottles of water awaiting us in our room.

Check in was easy and she was very kind and attentive. The atmosphere was family friendly and our kids enjoyed themselves. The room was well equipped for my family of 4. This would be my “go to” hotel when in Lisbon as location is perfect. Near zoo, Colombo shopping. Cant say enough about friendly staff. Obrigado!

Due to covid my reservation at mercure was switched to this hotel. Room was comfy, staff at breakfast adorable and nice view from the room and sweet little pastries were waiting for us upon our arrival. So sweet! :)

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.