Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,391 reviews

Novotel Lisboa - Image 1
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,391 reviews

TripAdvisor Rating  4.0/5  3,691 reviews

Worst breakfast floor staff

TripAdvisor rating 1.0/5

Paradise648076 TripAdvisor review

Horrible breakfast staff.worst breakfast dried bread omelet was good it's raining outside and my whole family was tired and baby was sleeping i came down at breakfast venue and ask for staff all family members didn't come because baby was sleeping and can I take 1 banana and 1 apple in room and was refused to bring an apple and 1 banana .I am travelling at least 5 years always staying in hotel. 1st time happens I paid for room and breakfast. Never come back in Novotel hotel and 💯 not recommend hotel.

Well located ..

Customer review rating 4.5/5

Iraklis V. Families - Confirmed reviews ALL

Excellent stay ..

Dear IRAKLIS V., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Front Office

Good central hotel with easy metro access to explore the city

Customer review rating 4.5/5

Pete Couples - Confirmed reviews ALL

We booked an executive room which was a little disappointing, a small window and dark colours meant that without electric light the room was quite dark. It was also very hot and the window only opens about an inch. Air con is controlled centrally. Also a far bit of noise as the hotel is on the approach path to the airport.

Dear PETE E., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything worked fine, as expected

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent service

Dear NELIA L., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Front Office

Great hotel, but problems with the heating

Customer review rating 3.5/5

Anif Families - Confirmed reviews ALL

Actually it is a great hotel, good location, friendly staff, awesome breakfast but the heating system wasn’t working properly. It was too cold in the rooms and in the restaurant during breakfast. We were offered to move into another room that was on the sunny side of the hotel, but after checking the new room there wasn’t really a difference to ours. The heating wasn’t working in this new room either. They told us that the rooms on the sunny side would get warmer during the day because of the sunlight, and the heating system should be activated during the night. Our friends, who stayed on another level at the same time, had the same problem.

Dear ANIDA F., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Front Office

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Other web-users rate our hotel

  • 1,200 reviews 7.7/10 Location
  • 2,159 reviews 5.6/10 Room
  • 1,566 reviews 7.9/10 Service
  • 89 reviews 5.3/10 WiFi
  • 1,400 reviews 8.9/10 Breakfast
  • 1,313 reviews 4.7/10 Comfort
  • 768 reviews 4.8/10 Cleanliness
  • 452 reviews 4.7/10 Value

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.