Ibis Lisboa Centro Liberdade 2 stars

Customer review rating (ALL Rating) 4.6/5 1,121 reviews

Best price
guarantee
Ibis Lisboa Centro Liberdade - Image 1
Ibis Lisboa Centro Liberdade - Image 2
Ibis Lisboa Centro Liberdade - Image 3
Ibis Lisboa Centro Liberdade - Image 4
Rua Barata Salgueiro 53, RNET No. 301, 1250-043 LISBOA, Portugal

Description

Hotel extras

  • Fully renovated hotel with modern, functional and cozy rooms

  • Within easy walking distance of Lisbon's historic district

  • Just a 547-yard (500-m) walk from the Avenida Liberdade and Rato metro stations

  • RNET License No. 301

Our accommodation(s)

Hotel location

Ibis Lisboa Centro Liberdade

Rua Barata Salgueiro 53, RNET No. 301
1250-043 LISBOA
Portugal

GPS:38.720182, -9.150316

Telephone
+351 21 330 0630

Calls to a national
fixed network

Fax +351 21 330 0631

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

MENU MY TASTY

Discover our My Tasty Menu, it is simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24 hours to enjoy whenever and wherever you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,121 reviews

TripAdvisor Rating  4.0/5  2,203 reviews

Central, near two metros.

Customer review rating 5.0/5

Evelyn H. Friends - Confirmed reviews ALL

Lovely welcoming staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francisco Pinto Pereira

Enjoyable stay in a good location

Customer review rating 4.5/5

Jess D. Friends - Confirmed reviews ALL

Really enjoyed my stay at Ibis Lisboa Centro Liberdade. The location is good if you are okay with walking. It's about a ten-minute walk to two metro stations and a few minutes to Av. da Liberdade. Like many locations in Lisbon, the hotel is located on a fairly steep hill. The hotel itself was fantastic. Staff was extremely friendly and accommodating. The hotel was clean and the room had all I needed. The walls are quite thin, so I often heard noisy neighbours at night, which is my only complaint.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francisco Pinto Pereira

Everything you could want

Customer review rating 5.0/5

Emma F. Friends - Confirmed reviews ALL

Fabulous city 4 night stay for Half Marathon with friends. Great welcome and extremely friendly staff . Room amenities good and breakfast had everything I needed. I had a larger room for myself and the extra space was useful. All areas clean and useful to have drinks and snacks available if desired. Hotel is in an excellent location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francisco Pinto Pereira

Awful stay

Customer review rating 0.5/5

Unacceptable T. Business - Confirmed reviews ALL

Management should train their employees to know ordinance laws at this location. Sent the email below on the 08th and still no response Hello, I request you urgently to take action against what has been happening at the Ibis Lisbon Barata Salgueiro in the last three days. Upon my arrival, I asked to be put in a room that was quiet and silent. On the first day I was placed in a room with a lot of noise during the night. I could not sleep after an entire day of work. I was told I would be moved to a better room, so had to pack everything and leave it at the storage room at 7am. I left to the city of Porto for the day, when I got back, at 10pm, I was given the same room that I complained about. Talked to the manager, he gave me a more spacious room on the seventh floor of the hotel. Moved again and was pleased with the resolution. However, this Saturday morning, at around 8:30, I woke up with a blustering noise coming from outside. Called the front desk and spoke to Tiago, who told me he would check. He called me back saying he could not hear any noise. (Please watch video attached). I called back asked by if he could call the police and file a complain, he said he could not. He could not anything. I asked if there was any ordinance that prohibits noise on the weekends - he said no, the noise was coming from outside and he could not help. I was infuriated!! I did some research and in fact there is legislation that forbids noise at 8am in Lisbon, it is called “regulamento geral do ruido”: It is prohibited to carry out temporary noisy activities near: a) Residential buildings, on Saturdays, Sundays and holidays and on weekdays between 8 pm and 8 am; b) Schools, during their opening hours; c) Hospitals or similar establishments. So, I came down and showed it to Tiago, which he refused to read. I read it for him. He was obnoxious and rude. I asked him to teach the authorities and he declined. So another lady came by and she called the police and I spoke to them. The police said they would check it out. This is truly unacceptable. I request ALL ACCOR reimburse me for my full stay.

Estimado Cliente, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Lisboa Centro Liberdade. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas, por consequente, a sua opinião é para nós fundamental. O Hotel já foi contactado pelo Customer Care Accor relativamente à sua reclamação, e de imediato foi instaurado um processo de inquérito para apurar todas as circunstâncias relatadas, e conseguimos apurar o seguinte: 1 - À chegada ao hotel 05/03, solicitou de forma mandatória, um Up Grade na Tipologia de quarto, solicitação esta que não foi satisfeita por impossibilidade de quarto de nível superior. Relembramos que a atribuição de Up Grade é oferecida mediante disponibilidade, e é elegível a partir do nível Gold, e caso tivesse sido possível o hotel teria disponibilizado com todo o prazer, mesmo tendo em conta que tem o nível Silver. 2- Na manhã do dia 6/3 referiu ter ouvido muito barulho, contudo não tivemos qualquer queixa de hóspedes que estavam no mesmo piso, e este piso esteve todo ocupado. Foi oferecida a possibilidade de troca de quarto, e na realidade desceu a sua bagagem, e por lapso nosso, o que reconhecemos em absoluto, não foi efetuada a troca, razão pela qual teve que ocupar o mesmo quarto em virtude do hotel estar completo. Tem toda a razão nesta situação, e pedimos as sinceras desculpas por este facto. 3- No dia 7/3, não falou comigo, mas sim com o Assistente (Pedro), e foi efetuada a troca de quarto. 4 - No dia 8/03 de manhã indicou estar a ouvir ruídos intensos, mas uma vez nenhum hóspede se queixou, e os Colaboradores ao Serviço Tiago e Carla, não conseguiram ouvir o ruído que mencionou. De facto o Tiago não chamou a Polícia porque para além de não ouvir o barulho, sentiu-se verdadeiramente intimidado pela forma como se dirigiu a ele (os outros Colaboradores ao serviço confirmam que a forma como se dirigiu ao Colaborador não foram corretas e aceitáveis). A Colaboradora Carla fez a ligação para a policia e passou-lhe o telefone. O que é um facto é que durante todo o dia a Polícia nunca se apresentou no hotel, pelo que desconhecemos em absoluto as diligências que menciona. No que respeita ao Colaborador Tiago é com grande estranheza que recebemos um comentário tão negativo. Fazemos esta afirmação porque recebemos dezenas de comentários honrosos e a felicitar a disponibilidade e simpatia deste Colaborador, comentários estes que podem ser comprovados através de uma breve pesquisa nos comentários do hotel. Pela falha de não ter sido efetuada a troca de quarto no dia 06/03, reconhecemos abertamente e com humildade o nosso erro, e reiteramos o nosso sincero pedido de desculpa, e porque reconhecemos o nosso erro 2.000 pontos All foram creditados na sua conta do Programa de Fidelidade All. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Francisco Pinto Pereira

Customer review rating 5.0/5

Floriane Couples - Confirmed reviews ALL

Good location in a beautiful city. Staff was very attentive and helpful. Special mention to Carla and Jessica, you made our stay special

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francisco Pinto Pereira

In partnership with TripAdvisor

Other web-users rate our hotel

  • 671 reviews 9.6/10 Location
  • 747 reviews 6.8/10 Room
  • 812 reviews 9.5/10 Service
  • 9 reviews 7.5/10 WiFi
  • 414 reviews 6.1/10 Comfort
  • 412 reviews 7.6/10 Breakfast
  • 319 reviews 9/10 Cleanliness
  • 94 reviews 8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisboa
Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.