ibis Lisboa Jose Malhoa 2 stars

Customer review rating (ALL Rating) 4.5/5 2,319 reviews

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Avenida José Malhoa No. 10, 1070-158 LISBOA, Portugal

Description

Hotel extras

  • 15 minutes by metro to the city center and the historic district of Lisbon.

  • RNET 300 License

  • 20-minute drive from Belém Tower, Jerónimos Monastery and Lisbon Congress Center

  • 15 mins to the city center and historic area, and 9 km from Lisbon Airport.

  • 24/7 bar + light snacks (ibis Kitchen) and free WiFi throughout the hotel.

Our accommodation(s)

Hotel location

ibis Lisboa Jose Malhoa

Avenida José Malhoa No. 10
1070-158 LISBOA
Portugal

GPS:38.737046, -9.163156

Telephone
+351 21 723 5700

Calls to a national
fixed network

Fax +351 21 723 5701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS MENU

Discover the ibis Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,319 reviews

TripAdvisor Rating  4.0/5  2,671 reviews

Customer review rating 0.5/5

Hanna C. Couples - Confirmed reviews ALL

I want to share my disappointment with our recent stay. First, the staff member named Carlos was noticeably rude during our interaction at the bar on the morning of November 19, which immediately set a negative tone. His behaviour made us feel unwelcomed, uncomfortable and singled out, and at moments we felt that his attitude may have been influenced by bias related to our LGBTQ+ identity and racial background. Regardless of intent, no guest should ever feel this way. We have never experienced anything like that. We also dealt with constant noise from the floor above us throughout the night, which made it impossible to get proper rest. The beds were uncomfortable as well, adding to an already poor night’s sleep. We appreciate that Mauro offered us free breakfast, but unfortunately the overall experience had already been tainted due to the service issues and the sense of discrimination we experienced. As loyal visitors to Ibis properties across Europe, we hold the brand to a higher standard of hospitality, safety, and inclusivity. Given the circumstances, we believe that additional compensation—such as a credit or consideration for a future stay—would be appropriate and would help restore our confidence in choosing Ibis again. I hope this feedback is taken seriously so other guests, especially those from marginalized communities visiting your hotel, do not face similar issues.

Customer review rating 4.5/5

Ivan C. Solo - Confirmed reviews ALL

If there was a mini fridge in the room it would be perfect…

Customer review rating 4.0/5

Fernando J. S. Couples - Confirmed reviews ALL

Normal

Obrigado pela sua avaliação. Esperamos poder melhorar e corresponder a todas as suas expectativas da próxima vez que nos visitar.

Customer review rating 4.5/5

Chiara D. Solo - Confirmed reviews ALL

Nice hotel, next to metro, quiet area. Bar 24/7, really appreciate the professional and kind staff.

Customer review rating 3.5/5

Yolanda F. Solo - Confirmed reviews ALL

Bed was confortable and room was clean, but the three staff I met ( one for CI, one for CO and one for when I had a coffee) were super serious and not friendly at all.

Dear guest, Thank you very much for sharing your feedback and for highlighting the comfort of the bed and the cleanliness of the room — we are pleased to know these aspects met your expectations. We are truly sorry to hear that your interactions with our team did not feel as friendly or welcoming as they should. Providing warm and attentive service is very important to us, and we will address your comments internally to ensure we improve in this area. We hope to have the opportunity to welcome you again and offer you a much better experience. Kind regards, Isa Sousa

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Other web-users rate our hotel

  • 1,294 reviews 8.7/10 Location
  • 1,613 reviews 5.6/10 Room
  • 1,667 reviews 9.1/10 Service
  • 51 reviews 5.8/10 WiFi
  • 1,061 reviews 8.4/10 Breakfast
  • 651 reviews 8.2/10 Cleanliness
  • 420 reviews 5.9/10 Value

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.