Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 956 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Non contractual photo

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  956 reviews

Customer review rating 4.0/5

Nancy J. J. Solo - Confirmed reviews ALL

I found the hotel to be very clean and had a good location to trains/metro and city access. The staff were pleasant to deal with and easily accessible when needed.

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to know that you found the hotel very clean and appreciated our excellent location, with easy access to the metro, trains, and the city. It is also wonderful to hear that our team was pleasant, approachable, and readily available whenever you needed assistance. Your kind words are truly appreciated and motivate us to continue providing a high standard of service. We look forward to welcoming you back to Mercure Lisbon in the near future. Kind regards, The Mercure Lisbon Team

Customer review rating 3.0/5

Andrii V. Couples - Confirmed reviews ALL

Very old hotel. Dirty floor lamps, old shabby furniture. The air conditioner does not work, it was extremely hot. We had to open the window, but it was still hot. It was very noisy because of the open window and the sounds of the planes did not let us sleep. Since we came from a country where there is a war, the sounds of the planes resembled the sound of a rocket, which made us constantly worried. From the good things about the hotel: clean bed linen and towels, delicious breakfast, polite staff. We really like Hotel Mercure Kraków Stare Miasto, we have stayed there many times. That is why we chose the Mercure hotel in Lisbon. But it does not even remotely resemble the extraordinary service that we received in Krakow. Very disappointed.

Dear Guest, Thank you for sharing your detailed feedback regarding your stay at the Mercure Lisboa. We’re truly sorry to hear that your stay did not meet your expectations, especially given your positive experiences with other Mercure hotels. Your comments regarding the condition of the room, the cleanliness of the furniture, and the malfunctioning air conditioning are very concerning, and we sincerely apologize for the discomfort caused. We are especially sorry to learn how the noise from outside, particularly the planes, affected your rest and well-being. We deeply regret the distress this caused, especially considering your personal circumstances. Please rest assured that your feedback has been shared with our management team so we can address these issues as a priority. At the same time, we appreciate your kind words about our staff, breakfast, and cleanliness of the bed linen and towels — it means a lot to us. We are disappointed to hear that we did not live up to the standards you experienced at Mercure Kraków Stare Miasto, and we truly hope to have the opportunity to restore your confidence in us in the future. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 4.0/5

Rashid I. R. A. Couples - Confirmed reviews ALL

We got an upgrade but room faced the road any hence very noisy. The other side facing Aquaduct would be a better experience.The Breakfast for Vegetarians unsatisfactory as no Fresh vegetables, Fried Rice or Omelettes.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We are pleased to learn that you appreciated our location, particularly the proximity to the Intercity Bus Terminal, and that you were able to benefit from a room upgrade. However, we sincerely regret that the room orientation caused discomfort due to road noise. Your observation regarding rooms facing the Aqueduct is very valuable, and we will gladly take this preference into account for any future stay—subject to availability. We are also sorry to hear that our breakfast offerings did not meet your expectations, especially concerning vegetarian options. Your comments about the lack of fresh vegetables and hot vegetarian items such as omelettes or rice have been shared with our Food & Beverage team, as guest feedback is essential to help us improve and adapt our services. Thank you once again for your constructive comments. We truly hope to have the opportunity to welcome you back and provide you with a more enjoyable and comfortable experience. Kind regards, Front Office Team Hotel Mercure Lisboa

Customer review rating 5.0/5

Kathleen W. Solo - Confirmed reviews ALL

My two night stay ended up being four because of canceled flights. When I returned from the airport at 7:00 AM, the staff checked me back in immediately and I was able to settle back into my room without any wait.

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you found our rooms comfortable and our staff friendly and helpful. We understand how stressful unexpected flight cancellations can be, and we are truly glad that our team was able to welcome you back immediately upon your early return. Providing a smooth, hassle‑free experience is very important to us, and it is wonderful to know that you were able to settle into your room without any delay. It was a pleasure having you with us for a longer stay than initially planned, and we hope your travels go more smoothly next time. We would be very happy to welcome you again at Mercure Lisboa. Warm regards, Hotel Mercure Lisboa Team

Customer review rating 2.5/5

Clayton H. Business - Confirmed reviews ALL

First experience was BAD, the front desk clear was rude, not inviting ans coming from hospitality, that is the WRONG first impression

Dear Clayton, Thank you for sharing your feedback and for highlighting the convenient location. We truly appreciate you choosing to stay at Mercure Lisboa. At the same time, I am very sorry to hear that your first experience at the front desk did not meet the standards of hospitality we strive to provide. A warm and welcoming first impression is extremely important to us, and I regret that this was not your experience on arrival. Please be assured that your comments have been noted and will be shared with the team so we can address this internally and continue improving our service. We hope that, despite this initial interaction, you were able to enjoy the rest of your stay. It would be our pleasure to welcome you again in the future and provide the level of service you rightfully expect. Kind regards, Ivone Pereira Front-Office Manager

Other web-users rate our hotel

  • 394 reviews 8.3/10 Location
  • 603 reviews 6.4/10 Room
  • 609 reviews 8.5/10 Service
  • 17 reviews 4.1/10 WiFi
  • 292 reviews 7.2/10 Breakfast
  • 232 reviews 6.7/10 Cleanliness
  • 181 reviews 7.2/10 Pool
  • 160 reviews 4.4/10 Vibe

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