Mercure Lisboa Hotel 4 stars

TripAdvisor rating 4.0/5 1,645 reviews
Mercure Lisboa Hotel
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Hotel extras

The 4-star Mercure Lisboa hotel is located close to the zoo, the Gulbenkian Museum and El Corte Inglés. It offers quick access to the historic city center by public transport. Feel right at home when you choose our hotel for your next stay!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor heated pool - treated with chlorine
  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051
lisbon
portugal

Check-in from 14h00

Check out up to 12h00

  • AEROBUS :   AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA :   AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL :   SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS :38.737657, -9.165859

Our accommodations

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, for a comfortable stay; the Superior Room, for those looking for a wider range of services, such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Standard room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Standard Room with 1 double bed and 1 extra bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Suite with double bed and living room

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Our restaurants and bars

Malhoa

Type of cuisine: International

Photo non contractuelle / Strictly non binding

BAR DAS ARTES

Photo non contractuelle / Strictly non binding

In bright and relaxed surroundings, enjoy a wide range of drinks and cocktails mixed by our experienced bartenders. Our team will advise you on the wide range of Mercure wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 186

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,956 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,645 reviews

good but old hotel

Customer review rating 4.3/5

Timmmmen Friends - 28/11/2019 Confirmed reviews ALL

the should be renovated urgently. very old rooms, the windows are very small.

I would not recommend this hotel

Customer review rating 4.3/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

This was one of my worst experiences at an Accor hotel. We had to wait a long time to be served at arrival and did not receive any upgrade even though I have a Platinum meeting planner card. The room was unbelievably hot all the time and even though both myself and my husband asked if someone could come to adjust the temperature, no one ever did. I had initially requested to use 2000 points to deduct 40 euros from my total bill and when I asked if I could use more points at check out, I was refused

Bad experience

Customer review rating 4.3/5

Ricardo Business - 21/11/2019 Confirmed reviews ALL

Wi-fi was not working and it was difficult to access to the swimming pool - and in the end, it was not possible.

Dear RICARDO, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

Upgraded, fabulous room, but restaurant was filled with a tour group.

Customer review rating 4.3/5

Michael W. Families - 15/11/2019 Confirmed reviews ALL

The staff were great, and my room was upgraded to a suite! But when we tried to eat dinner in the restaurant, it was closed to us because it had been given over completely to a Globus tour group. We were able to get a burger and salad in the bar, which was enough; but you shouldn't do things like this.

Dear MICHAEL, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

good,but....

Customer review rating 4.3/5

Igal M. Couples - 14/11/2019 Confirmed reviews ALL

first 3 night we got a "small" room .not what we paid for... the hotel is good breakfast is good.we prefare more from wedgetable(fresh) like tomato

Dear LEA, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

Nice hotel

Customer review rating 4.3/5

Magne L. Couples - 12/11/2019 Confirmed reviews ALL

Clean, good quality breakfast, nice staff

Fine business hotel, breakfast good but other food limited.

Customer review rating 4.3/5

David D. Business - 11/11/2019 Confirmed reviews ALL

Check in was efficient, luggage storage too. The rooms were spacious and well equipped. Breakfast was excellent but bar food was limited. The staff were friendly and helpful. I would stay again and recomend the hotel.

Very nice stay at the hotel

TripAdvisor rating 4.0/5

JOSE CARLOS B Couples - 11/11/2019 TripAdvisor review

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

Excellent service

Customer review rating 4.3/5

Panayiota S. Business - 10/11/2019 Confirmed reviews ALL

Not intrusive service. Polite staff. Very nice breakfast selection and good hours that the breakfast is served. Very quiet rooms. Excellent cleaning crew, very good housekeeping. Spacious rooms.

Very pleasant stay

Customer review rating 4.3/5

Kevin Business - 10/11/2019 Confirmed reviews ALL

Very nice stay, friendly staff and good location

Good hotel

Customer review rating 4.3/5

Steve Couples - 09/11/2019 Confirmed reviews ALL

Everything is fine: Good breakfast, nice swimming pool on the roof top, great staff. Location is not perfect: nothing interesting around, no restaurants, far away from both city center or business center.

Preparado para o que encontrei

Customer review rating 4.3/5

Manuel F. Business - 05/11/2019 Confirmed reviews ALL

Curta e suficiente

Only an average Mercure we have stayed in, did not meet our expectations.

Customer review rating 4.3/5

Mike P. Couples - 03/11/2019 Confirmed reviews ALL

Rooms were too dark...little natural light. Rooms were small. Pavement outside the hotel is uneven with stones missing...needs repairing...dangerous Taking in guests from delayed/cancelled flights created problems for staff and normal guests since they demolished the breakfast facilities, food and space. Not acceptable. Dining room menu was repetitive...we ate out as a result.

Everything was as expected, the personnel stood out by their extreme friendliness and helpfulness.

Customer review rating 4.3/5

Jorn Business - 28/10/2019 Confirmed reviews ALL

You might want to add the option "Through a corpoarate travel portal like Concur" to the following question.

A good hotel with a warning and pleasant staff

Customer review rating 4.3/5

Josimar S. G. Families - 26/10/2019 Confirmed reviews ALL

The most delightful thing on our stay was with the interaction with the workers. Since the reception to the cleaning staff, especially the young man and woman at the breakfast time. This people is well trained. Because of them we would be back many times.

Dear JOSIMAR G., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
Customer review rating 4.3/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

Excellent. I have nothing to complain, as my expectations were exceeded by good measure. I have been in close to 15 Mercure hotels and quite a few others this year and your hotel is definetely in the top quartile. I did not like the orange juice though - it seems that it si always bitter at this time of teh year in Portugal, like couple of year's ago in Lisbon's SOfitel!

Good stay - but rooms need updated with USB ports and grouting cleaned in showers

Customer review rating 4.3/5

Tony W. Business - 25/10/2019 Confirmed reviews ALL

I had to change room as the hairdryer caught fire in my hands on the first night. Did not fill me with confidence in a 4 star hotel. restaurant food and staff was lovely.

lisbon

TripAdvisor rating 4.0/5

peardrf Couples - 22/10/2019 TripAdvisor review

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

an excellent stay at Mercure

Customer review rating 4.3/5

Max Business - 20/10/2019 Confirmed reviews ALL

I like the staff, breakfast area, clean room and proxmity to metro

Dear MAHESH, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the MercureTeam.

Ugh

Customer review rating 4.3/5

Jonathan J. Friends - 18/10/2019 Confirmed reviews ALL

How do you hire a front desk clerk who can’t smile and makes a guest feel unwelcome??? Management, tell Paul to get his act together or take a hike. The peeling wall paper was disappointing but the mold, yes dark black mold in the shower was DISGUSTING... and for that amount of mold to accumulate it had not been cleaned for 3-4 weeks. We got virtually no sleep due to loud banging of pipes that sounded as if it was coming from inside the walls. The front desk was no help as they insisted the noise was coming from the small refrigerator and wanted me to move furniture to unplug it. (This was at 2:30 in the morning, and again at 4:00 am, then at 5:30am.) We complained to the front desk again as we checked out. No help, no offer of a reduction in our bill, and no real apology that was commensurate with the experience of no sleep after having traveled for 24 hours to get to Lisbon. Al in all, a pathetic, expensive encounter with this building that calls itself a hotel. I imagine that the response to this email will be along the lines of, “so sorry, blah, blah, blah... we didn’t meet your expectations. We’ll do better next time blah, blah, blah.”

Dear Jonathan and Alice, Thanks for your feedback. I would personally like to speak to you. Would we be able to schedule a phone call. I remain at your service. Best regards Henrique Tiago de Castro Director of Operations.
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