Mercure Lisboa Hotel 4 stars

TripAdvisor rating 4.0/5 1,655 reviews
Mercure Lisboa Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool open from 15/06 to 15/09
  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051
lisbon
portugal

Check-in from 14h00

Check out up to 12h00

  • AEROBUS :   AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA :   AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL :   SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS :38.737657, -9.165859

Our accommodations

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, for a comfortable stay; the Superior Room, for those looking for a wider range of services, such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard Room with 1 double bed and 1 extra bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Suite with double bed and living room

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Our restaurants and bars

Malhoa

Type of cuisine: International

BAR DAS ARTES

Photo non contractuelle / Strictly non binding

In bright and relaxed surroundings, enjoy a wide range of drinks and cocktails mixed by our experienced bartenders. Our team will advise you on the wide range of Mercure wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 66

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,040 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,655 reviews

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Customer review rating 4.3/5

. Families - 06/01/2020 Confirmed reviews ALL

.

Excellent

Customer review rating 4.3/5

Angel S. Business - 26/12/2019 Confirmed reviews ALL

Satisfactory, perfect and nice.

Dear ANGEL, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the MercureTeam.

I like the way of people at the reception and restaurant behave.

Customer review rating 4.3/5

Estevao M. Families - 24/12/2019 Confirmed reviews ALL

good place to stay.

Dear ESTEVAO, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Comfortable and Trivial

TripAdvisor rating 4.0/5

ricard0201925 Business - 24/12/2019 TripAdvisor review

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

Room basic but clean, staff were excellent

Customer review rating 4.3/5

Kevin B. Couples - 18/12/2019 Confirmed reviews ALL

Bar and restaurant staff were great, room was OK. Accor loyalty status was not acknowledged

It’s not a Mercure level.

TripAdvisor rating 4.0/5

gnyot Business - 18/12/2019 TripAdvisor review

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

Poor customer service at reception

Customer review rating 4.3/5

Anonymous Couples - 11/12/2019 Confirmed reviews ALL

Checking in process was appalling. After check in, everything was ok. Wont ever stay here again

Dear TROY, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

Excellent

Customer review rating 4.3/5

Kit Families - 10/12/2019 Confirmed reviews ALL

Rwally good, friendly and helpful staff team with sense of humour.

It was Ok.

Customer review rating 4.3/5

Anonymous Couples - 09/12/2019 Confirmed reviews ALL

When we arrived at the reception, we felt we were welcome by the staff and found welcome fruits in the room however when we asked about slippers and bathrobe later at the reception, we were told that we booked a standard room therefore no slippers or bathrobe in the room and that we should have booked a Privilege room. Generally speaking he must be right but I'm a gold member and usually upgraded so in a way I was surprised to hear that.

Attention to guests

Customer review rating 4.3/5

Ekaterina Couples - 05/12/2019 Confirmed reviews ALL

Like the attention to guests, location and a good choice for breakfast. My room was upgraded on arrival. Thank you.

Dear EKATERINA, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the MercureTeam.

Nice Hotel, but some points to improve

Customer review rating 4.3/5

Jacob Couples - 03/12/2019 Confirmed reviews ALL

The room was very clean and nice. Very polite staff at reception and in the breakfast restaurant. Overall a good stay for a good price. Some points to improve: - the water pressure was very low. It was not nice to take a shower. - the toaster at breakfast buffet was broken. Took ages to get a half-toasted toast. - the process to enter the swimming pool was complicated and did not work because the receptionist was not able to answer the phone because at that time the reception was very busy and she was alone. - the shower in the men's changing room at the swimming pool was not clean. Don't wanted to take a shower there. But the shower directly at the poolside was good with high water pressure. Would have loved to have the same in the room.

Dear JACOB B., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Mrs its

Customer review rating 4.3/5

Mrs T. E. Families - 03/12/2019 Confirmed reviews ALL

Its was a very nice experience the staff was a mezeing stresmely kind and helpful. Thank you for you all and I m sp hope to see you all soon.

Dear TANIA GUIMARAES, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the MercureTeam.

good but old hotel

Customer review rating 4.3/5

Timmmmen Friends - 28/11/2019 Confirmed reviews ALL

the should be renovated urgently. very old rooms, the windows are very small.

I would not recommend this hotel

Customer review rating 4.3/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

This was one of my worst experiences at an Accor hotel. We had to wait a long time to be served at arrival and did not receive any upgrade even though I have a Platinum meeting planner card. The room was unbelievably hot all the time and even though both myself and my husband asked if someone could come to adjust the temperature, no one ever did. I had initially requested to use 2000 points to deduct 40 euros from my total bill and when I asked if I could use more points at check out, I was refused

Bad experience

Customer review rating 4.3/5

Ricardo Business - 21/11/2019 Confirmed reviews ALL

Wi-fi was not working and it was difficult to access to the swimming pool - and in the end, it was not possible.

Dear RICARDO, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

Upgraded, fabulous room, but restaurant was filled with a tour group.

Customer review rating 4.3/5

Michael W. Families - 15/11/2019 Confirmed reviews ALL

The staff were great, and my room was upgraded to a suite! But when we tried to eat dinner in the restaurant, it was closed to us because it had been given over completely to a Globus tour group. We were able to get a burger and salad in the bar, which was enough; but you shouldn't do things like this.

Dear MICHAEL, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

good,but....

Customer review rating 4.3/5

Igal M. Couples - 14/11/2019 Confirmed reviews ALL

first 3 night we got a "small" room .not what we paid for... the hotel is good breakfast is good.we prefare more from wedgetable(fresh) like tomato

Dear LEA, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.

Nice hotel

Customer review rating 4.3/5

Magne L. Couples - 12/11/2019 Confirmed reviews ALL

Clean, good quality breakfast, nice staff

Fine business hotel, breakfast good but other food limited.

Customer review rating 4.3/5

David D. Business - 11/11/2019 Confirmed reviews ALL

Check in was efficient, luggage storage too. The rooms were spacious and well equipped. Breakfast was excellent but bar food was limited. The staff were friendly and helpful. I would stay again and recomend the hotel.

Very nice stay at the hotel

TripAdvisor rating 4.0/5

JOSE CARLOS B Couples - 11/11/2019 TripAdvisor review

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

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