Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 965 reviews

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Mercure Lisboa Hotel - Image 1
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Non contractual photo

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  965 reviews

Customer review rating 4.5/5

Andrew M. Friends - Confirmed reviews ALL

We enjoyed the location—close to metro stop and several great restaurants. I’d recommend this hotel to anyone.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our excellent location, comfortable room, and the friendliness of our team. It is wonderful to know that our proximity to the metro and nearby restaurants contributed positively to your stay. Your recommendation truly means a lot to us and is a great motivation for our entire team. We hope to have the pleasure of welcoming you back to Mercure Lisboa on your next visit. Kind regards, Mercure Lisboa Team

Customer review rating 4.5/5

Reto V. Solo - Confirmed reviews ALL

A nice stay with a decent room and an even better swimming pool I used daily at least once. Breakfast was good in choice and quality and the dinner I had once was great. Very friendly staff which spoke better English than me Portuguese!

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay, especially our swimming pool, which you were able to use daily — that is truly great to hear. We are also pleased that our breakfast met your expectations in both variety and quality, and that your dinner experience was memorable. Your kind words about our team are especially appreciated; providing friendly and attentive service is something we are very proud of. And rest assured, your English is excellent! It would be a pleasure to welcome you back to the Mercure Lisboa hotel for another enjoyable stay. Warm regards, Mercure Lisboa Team

Customer review rating 3.5/5

Stanislav V. Solo - Confirmed reviews ALL

My only complaint is that the rooms facing the street are not well noise-isolated and the other complaint is that there are no amenities at all, more specifically no slippers.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivone Pereira Front-Office Manager

Customer review rating 3.0/5

Arnaud M. Families - Confirmed reviews ALL

The hotel is conveniently located by Sete Rios train/bus station & Jardin Zoologico metro station. The rooms are neat, quiet, but overall the hotel needs an upgrade to justify the price charged per night. - Breakfast: breakfast is ok, but more limited than in some lower scale Ibis hotels. For example, bread or pancakes are available, but no jam whatsoever; only one machine for everyone, so can wait a while until being able to get your cup of coffee. - Dinner: had dinner there and was ok, more suitable for light dinner. A few tables set aside from the breakfast area. - Room: no outlets near bed; AC is noisy and only blasts fresh air if turned on to maximum flow, and minimum temp. - Elevator: one elevator keeps getting stucked (not moving, or doors not opening), so we took the stairs more than once from/to the 05th floor. - Swimming Pool: nice to get refreshed after a long day out, however the facilities also here need a refresh. The sliding roof was never open, which means it was an oven. The towels have to be picked up from the reception instead of being available by the pool. The wood floor is damaged in some places, one broken window on one side of the pool Overall, the hotel has a lot to offer, but would need a significant refresh to modernize it and make it worth its money. Currently, it is overpriced for what it has to offer.

Dear Mr. ARNAUD M., Thank you very much for taking the time to share such detailed feedback about your stay at Mercure Lisboa. We are pleased to know that you appreciated our hotel’s location, with its convenient access to public transportation and key points of the city, as well as the quiet atmosphere of the rooms. At the same time, we sincerely regret that several aspects of your experience did not meet your expectations. Your comments regarding breakfast service, particularly the variety offered and the waiting time for the coffee machine, have been carefully noted. We understand how important a smooth and well‑assorted breakfast experience is for our guests, and your observations will be shared with our Food & Beverage team for review. With regard to dinner, we appreciate your feedback and note your perception of it being more suitable for a light meal. We also thank you for highlighting specific points related to the room facilities, namely power outlet availability and air conditioning performance, as well as the elevator issues, which clearly impacted your comfort. We are especially sorry to read about your experience with the swimming pool area. Your remarks concerning ventilation, towel availability, flooring, and general maintenance are extremely valuable and have been forwarded to the relevant departments, as guest comfort and safety are priorities for us. We truly appreciate your honest assessment. While we are glad you recognize the hotel’s potential, we regret that the overall experience did not justify the value you expected. Guest feedback such as yours is essential for us as we continue to focus on improvements and modernization. We hope you will consider giving us another opportunity in the future, so we may provide you with a stay that better reflects the standards of the Mercure brand. Kind regards, Mercure Lisboa Team

Customer review rating 4.0/5

Peter G. Couples - Confirmed reviews ALL

Our stay was OK but having stayed at other hotels is was not out of the ordinary

Dear Guest, Thank you for taking the time to share your feedback following your stay with us at Mercure Lisboa. We appreciate your comments regarding our reception service. While we are pleased to know that some members of the team were helpful, we sincerely apologise if the welcome process did not fully meet your expectations, particularly regarding the information provided upon arrival. Your remarks have been shared with our Front Office team, as they are valuable in helping us improve both our service consistency and guest experience. We also respect your overall impression of the stay and regret that it did not stand out compared to other hotels you have experienced. Guest feedback such as yours is essential for us to continue evolving and delivering the level of quality and attention our guests deserve. We hope to have the opportunity to welcome you again in the future and provide you with a more memorable stay. With kind regards, Mercure Lisboa Team

Other web-users rate our hotel

  • 396 reviews 8.5/10 Location
  • 608 reviews 6.5/10 Room
  • 600 reviews 8.5/10 Service
  • 17 reviews 4.1/10 WiFi
  • 284 reviews 7/10 Breakfast
  • 232 reviews 7/10 Cleanliness
  • 181 reviews 7.2/10 Pool
  • 157 reviews 4.2/10 Vibe

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