Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 948 reviews

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Mercure Lisboa Hotel - Image 1
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AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

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Room 1

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  948 reviews

Customer review rating 4.5/5

Mark W. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of your room, and, most importantly, the warm welcome provided by our team. Creating a friendly and welcoming atmosphere where our guests feel at home is one of our main priorities, so it is especially rewarding to know that we achieved this during your stay. We truly appreciate your kind comments regarding the cleanliness and quietness of the room, as well as our proximity to public transportation, which makes exploring the city easier for our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 2.0/5

Robert W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that the team member who welcomed you made such a positive impression. Your kind words regarding their service are greatly appreciated and will be shared with the team. At the same time, we are sincerely sorry to learn about the inconveniences you experienced during your stay. We understand your frustration regarding the waiting times at the bar and the delay in resolving the shower issue. We particularly regret that this situation caused you to miss your dinner reservation, and we appreciate how disappointing this must have been. We are also sorry to hear about the misunderstanding regarding the key card left in the room, which prevented your devices from charging as planned. We understand the importance of having fully charged devices, especially when preparing for an online meeting, and regret any inconvenience caused. Please accept our sincere apologies for these shortcomings. Your comments have been shared with the relevant departments so that we can review our procedures and improve our service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable experience. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Henk B. Couples - Confirmed reviews ALL

Dear Mr. Henk B., Thank you very much for sharing your feedback with us. We are delighted to know that our location, close to the bus station, was convenient for your stay after a late-night event. It is also wonderful to hear that you were very pleased with your room and that the complimentary upgrade helped make your experience even more enjoyable. Your kind words mean a lot to us, and we truly appreciate your confidence in Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.5/5

Geoffrey B. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback about your stay at Mercure Lisboa. We are delighted to hear that you enjoyed our welcoming and helpful reception team, as well as the comfort and spaciousness of your room and bathroom. It is also wonderful to know that the shower, electric kettle, and in-room fridge contributed positively to your experience. We are especially pleased that our bar colleague made such a positive impression with his friendliness and helpful service. Your kind words will certainly be shared with the team. Thank you once again for your comments. We look forward to welcoming you back to Mercure Lisboa in the near future. Kind regards, Front Office Team Mercure Lisboa

Customer review rating 5.0/5

Antonio L. O. E. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your feedback about your stay at Mercure Lisboa. We are delighted to know that you found our hotel comfortable and appreciated the service provided by our team. Your kind words are a great encouragement to all of us and motivate us to continue delivering the best possible experience to our guests. Thank you once again for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Hotel Mercure Lisboa

Other web-users rate our hotel

  • 398 reviews 8.4/10 Location
  • 601 reviews 6.3/10 Room
  • 588 reviews 8.8/10 Service
  • 18 reviews 6.4/10 WiFi
  • 280 reviews 7.3/10 Breakfast
  • 223 reviews 7.3/10 Cleanliness
  • 179 reviews 7.5/10 Pool
  • 145 reviews 3.9/10 Vibe

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