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Mercure Lisboa Hotel 4 stars

Customer review rating 4.3/5 4,337 reviews

ALLSAFE approved hotel

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Mercure Lisboa Hotel
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+ 18 Services

Hotel extras

  • AllSafe and Clean & Safe label against Covid19 certified hotel. Health Support Offering.

  • Easy access to transport and close to many restaurants

  • Heated, covered pool on the top floor of the hotel

  • 5 meeting rooms equipped for a capacity of 150 people

  • Close to Lisbon Zoo, Gulbenkian and El Corte Inglés

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool open from 15/06 to 15/09
  • MassagePaying
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051 lisbon
portugal

Tel: +351217208000

Fax: (+351)217208089


Check-in from 14h00

Check out up to 12h00

  • AEROBUS :  AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA :  AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL :  SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS :38.737657, -9.165859

Our accommodation(s)

Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Standard Single Room with 1 queen-size bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft

Standard Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard room with 1 double bed and 1 extra bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Privilege Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone
Rooms

Our restaurants and bars

A Bicicleta - Novotel Lisboa

Type of cuisine: International

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 66

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,337 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,677 reviews

Well located

Customer review rating 4.0/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

Room needs some maintenance, e.g. wall repair, and could be cleaner.

Dear GREGORY M., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Not a really pleasant stay

Customer review rating 0.5/5

Sónia S. Couples - 15/02/2021 Confirmed reviews ALL

I booked the only suite in the hotel and had several problems: - No internet (supposedly there was wifi throughout the hotel) - There were almost no TV channels (4 or 5 only) - When I booked I made sure to check on the website if the restaurant was open (it said yes), but what they didn't say was that they only had for "dinner" were snacks - I went to the bar to order 2 drinks and they didn't have anything like natural orange juice (which was on the breakfast list to choose from) - The room smelled like plumbing - The wallpaper in the living room was peeling off - There was a huge noise in the room every 40 minutes that sounded like the air conditioning motor, but the ACs were all off; I called the reception and they said they didn't know what it was and that at the weekend there was no maintenance and the solution to all these problems was to move me to a smaller room than the one I had requested; - After 2 hours they called me because they had already identified that the noise was from the motor that was managing the heating of the ceiling lights, so when I turned off the lights the noise should stop; - Breakfast arrived exactly at the requested time, but some of the products that we had marked on the list were not available and we were not even informed, the things were simply not on the tray and the quantities were super small (for example, each of us received 1 croissant of 7 centimeters which is not breakfast for an adult) - The shower is at such a height that a person can't stand from down there and you can't adjust the height (my husband had to take it squatting down); - The bathroom ceiling was damp and the respirator was full of dust I have some videos and photos in case you want me to share.

Dear SONIA, Thanks for your feedback. I am sorry to hear that our suit and the service of the hotel did not meet your expectations. Please accept my apologies. To make it up to you we would like to invite you back. Should you accept this offer please contact me on h3… Ps: As courtesy we have credited your account with 80 euros worth of ALL points. We look forward to hear from you. Best regards Henrique and the Team.

good

Customer review rating 4.5/5

Stephan B. Solo - 31/01/2021 Confirmed reviews ALL

One comment: I booked my room from 27.01 to 30.01.21 (Room No. 505)but because of sudden new portuguese government rules I had to leave Lisbon already on the 28.01.21 which was the last day for flights out of Lisbon to Brasil. in my opinion the two not used nights should be credited to my account. The problem was governmental. I am looking forward to this credit.

Dear INGO B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Good location for hospitals

Customer review rating 4.0/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

Staff very helpful Room clean and felt COVID safe Bathroom needs updating

Dear VALERIE C., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

An attentive and professional staff,

TripAdvisor rating 5.0/5

jannickingrin 08/01/2021 TripAdvisor review

We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks

Good food

TripAdvisor rating 4.0/5

89d073 Solo travel - 31/12/2020 TripAdvisor review

Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.

Good diner experience

Customer review rating 4.5/5

Ffsaragoca Solo - 28/12/2020 Confirmed reviews ALL

It's a five star staff on a four star hotel. The food is very good (i get to know that the cook and the table staff were from the A Bicicleta restaurant from the Novotel just a few buildings up the same avenue). The room is a bit rundown but it was a good stay, anyway.

Dear FERNANDO S., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Excellent Crew

Customer review rating 5.0/5

Andre H. M. N. Families - 14/12/2020 Confirmed reviews ALL

Hotel is well located, facilities are ok in line with the expected, but the crew makes the total difference. The staff is super friendly, helpful and even in pandemic times make myself and family very comfortable and safe during our staying.

Well received and well attended

Customer review rating 4.5/5

Moises M. Families - 12/12/2020 Confirmed reviews ALL

I had another pleasant experience at Hotel Mercure Lisbon during my stay in December 2020. Although I feel with a tight heart because the restrictions due to the COVID-19 limited a little the vivacity this group of hotels use to provide and that had already gotten us used to. I missed that other dose of comfort. But the rest is all there: the professionalism, cheerfulness and friendliness from the staff, the comfort of the rooms with their soft beds of cotton sheets and fluffy pillows, and all the rest of comfort, provided a rest and sleep of angels, and everything else is still there. It is still the place to feel at home out of home.

Nice stay despite the current Covid-measures

Customer review rating 4.0/5

Philippe Business - 14/10/2020 Confirmed reviews ALL

Very nice and helpful staff, large room (got upgraded thanks to Gold membership status). Breakfast was good. The swimming-pool was not as nice as the pictures may show.

Dear PHILIPPE S., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Great stay!

Customer review rating 4.5/5

Nikolai Couples - 30/09/2020 Confirmed reviews ALL

Great staff and service!

Dear NIKOLAI W., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

nice hotel, friendly people

TripAdvisor rating 4.0/5

GeertV392 22/01/2020 TripAdvisor review

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Comfortable and Trivial

TripAdvisor rating 4.0/5

ricard0201925 Business - 24/12/2019 TripAdvisor review

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

It’s not a Mercure level.

TripAdvisor rating 2.0/5

gnyot Business - 18/12/2019 TripAdvisor review

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

Very nice stay at the hotel

TripAdvisor rating 4.0/5

JOSE CARLOS B Couples - 11/11/2019 TripAdvisor review

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

lisbon

TripAdvisor rating 2.0/5

peardrf Couples - 22/10/2019 TripAdvisor review

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

As poor as Mercures get

TripAdvisor rating 2.0/5

longhaulfromlondon Friends getaway - 19/09/2019 TripAdvisor review

I've stayed in several Mercures this year. One was as good as it gets and this one in Lisbon was a total contrast and as poor as they get. It should probably be a bottom end Ibis. Check in was slow, mostly because the two staff covering the desk were having a conversation and I was not acknowledged once during the six minutes I stood there waiting. Eventually one of them walked away and the other one turned to attend to me without a word of an apology. The person did the basics and no more and I was sent on my way to a room which was run down and tired. There was not for instance a socket at the bedside. It's more than twenty years since people wanted to charge a mobile phone at bedtime but it's not possible at this run down establishment. There were two power sockets in the room. One half way up a wall so totally useless and one by the desk so of limited use but not at night. The room was run down and tired. The room was cleaned each day but rather strangely the housekeeper kept removing partially used shampoo and shower gel and replacing it with new ones, there was plenty in the old ones but they were taken away and new ones left on each of four days. It didn't go well with the notice about environmental protection as it was just a waste of resources and single use plastics. I'm more than happy to use yesterday's shower gel until the container is empty. Breakfast was staffed in the main by disinterested people who clearly didn't like customers getting in their way and interrupting their day. At one point I asked for a spoon which was missing from my place setting. The waiter I asked was setting the next table with a tray full of cutlery. He set that table and two more before bringing me a spoon from the tray he was holding and then it was with bad grace. It's a hotel to avoid and I certainly wouldn't return.

No creamer for two days...

TripAdvisor rating 3.0/5

Saman L Family - 25/08/2019 TripAdvisor review

The restaurant staff where excellent. The cleaning services were good.Location suited our needs while in Lisbon. The hotel did not have creamer for two days, which is very disappointing. Hence, the average rating.

Hi Saman. I am truly sorry that we were not able to provide you creamer for two days since our supplier was not able to deliver this. I am disappointed to learnt that the creamer was the reason for your to give us an average review. Hopefully when you return to Lisbon we will be able to fulfill your requirements. Best regards

Continued excellence

TripAdvisor rating 5.0/5

elvas Couples - 07/08/2019 TripAdvisor review

This was the third time we've stayed here, the first being for the convenience of being near the airport for an early morning flight and the following two because we really like the hotel. It is well appointed, welcoming and well situated near a Metro station and on the tour bus route, but the reason we keep staying here is because of the staff. I feel it is unfair to select individual members of staff for praise as you don't see the ones behind the scenes but the reception staff on arrival were excellent. The two young girls were bright, smiling and very helpful not to mention amusing. Whoever interviews, employs and trains the staff deserves a medal as without fail every single one has a personality. The bar and dining room staff are also in the same category demonstrating and attentiveness that is not intrusive and attention to detail that also demonstrates a love of the job. We had an early morning departure so breakfast was a bit of a downer as we were sorry to leave Portugal, but the member of staff dealing with us was amusing and lightened the mood even saying he would lock us in so we could stay. Thanks for that. We will be back and thanks to the hotel manager for yet another memorable stay. .

Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the team know that they made an impact during your stay. We hope to welcome you back to the Mercure Lisboa soon! Kind regards, Cláudia Gomes Guest Relation Manager

Good hotel in Lisbon

TripAdvisor rating 5.0/5

akosonogov Solo travel - 26/07/2019 TripAdvisor review

The location of the hotel is not close to historical center, however the metro station which is 5 minutes away from the hotel makes it comfortable to reach the center within 15-20 minutes. The facility is good and personnel is very friendly and helpful. The hotel has a swimming pool on the top floor with the soft drinks. The room is clean and comfortable.

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