Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 969 reviews

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Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with a double bed

Photo out of - Standard Room with a double bed

Modern and inviting room, with king-size bed, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Modern and inviting room, with twin beds, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and inviting room with king-size bed, bathroom, desk and sofa, espresso coffee machine, bathrobe and slippers. In-room drinks service and amenities upgrade available. Free WIFI, LCD TV and cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort and convenience during your stay in this room with contemporary decor and twin beds. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and spacious Suite with contemporary decor, a panoramic view of the Águas Livres Aqueduct and a living area to relax in. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 104 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 104 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

5 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Roof Top Swimming Pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 45 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 11 EUR 11 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

MERCURE LISBOA - RESTAURANT

Photo out of - MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Cooking style
International
Capacity
60
Accessibility
Accessible service
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal, 1099-051 Lisbon, Portugal
Telephone +351 21 724 4824
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Start the day with a hot and cold buffet breakfast with a wide range of high-quality products. If you prefer to wake up slowly, order your breakfast to your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  969 reviews

Customer review rating 2.0/5

Robin A. H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the inconsistent information provided regarding your room arrangement in connection with your Globus tour. We understand how important clear communication is, and we are sorry for any uncertainty this caused. While we are pleased that the situation was ultimately resolved, it should have been handled more efficiently from the outset. We also regret the difficulties you experienced with the registration of your credit card and the inability to charge your bar expenses to your room account. This is not the level of service we strive to provide, and your comments will be reviewed with our team. Regarding the temporary closure of the bar, we understand your disappointment at not having a convenient space to relax during that period. We also apologize for the lack of information concerning our laundry service schedule. We recognize that learning only afterward that the service is unavailable on weekends was frustrating and inconvenient. Finally, we are sorry to learn that the Premium Room did not deliver the value and distinction you expected. Guest feedback such as yours is invaluable in helping us evaluate both our facilities and how we communicate the benefits associated with our room categories. We appreciate your comments and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide an experience that better reflects the standards of Mercure Lisboa. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.5/5

Sylvia J. M. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We are delighted to hear that you had a fantastic stay and that our team contributed so positively to your experience. Your kind words about our reception team, bar staff, and housekeeping colleague are truly appreciated and will be shared with everyone involved. Knowing that their friendliness, professionalism, and dedication made such a positive impression is a great source of motivation for our entire team. We are also pleased that you found the hotel comfortable and well located for your conference, and that you enjoyed both the atmosphere and value offered by our bar. It is especially rewarding to know that your group chose to gather at our hotel and that this became such a memorable part of your stay. Thank you once again for your recommendation and for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 5.0/5

Fe D. Couples - Confirmed reviews ALL

Thank you for sharing your experience following your stay at Mercure Lisboa. We are delighted to learn that you appreciated our convenient location, with easy access to the metro, bus station, and nearby amenities. Knowing that these advantages helped make your visit to Lisbon more enjoyable is truly rewarding. We are especially pleased by your kind words regarding our reception team member. Providing a warm welcome and creating memorable experiences for our guests are among our highest priorities, and it is wonderful to know that his friendliness, professionalism, and attentiveness left such a positive impression on your stay. Thank you once again for your thoughtful feedback. We look forward to welcoming you back to Mercure Lisboa for another memorable stay in the near future. Kind regards, The Mercure Lisboa Team

Customer review rating 2.0/5

Silvia R. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa. While we are pleased to learn that you appreciated our location, we are concerned to hear that certain aspects of your experience did not meet your expectations. In particular, we regret that the level of service you received did not reflect the standards of hospitality and professionalism that we strive to deliver to all our guests. We also appreciate your comments regarding our breakfast offering and perceived value for money. Guest feedback is invaluable in helping us assess our services and identify opportunities for improvement. Please be assured that your observations will be carefully reviewed with the relevant teams. At Mercure Lisboa, we are committed to continuously enhancing the guest experience, and we sincerely regret any shortcomings that may have affected your stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience that better reflects our commitment to quality and guest satisfaction. Yours sincerely, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 5.0/5

Milira S. R. Business - Confirmed reviews ALL

Thank you for taking the time to share your wonderful feedback regarding your stay at Mercure Lisboa. We are delighted to learn that your first visit to Lisbon was such an enjoyable experience and that our team contributed positively to your stay. Your kind words about the friendliness, professionalism, and helpfulness of our staff are truly appreciated and will be shared with the entire team, who work hard to create memorable experiences for our guests. We are also pleased that you enjoyed our breakfast offering and found our location convenient for exploring the city. Knowing that you felt comfortable throughout your stay and would choose to stay with us again is the highest compliment we could receive. Thank you for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon and providing you with another exceptional experience. Yours sincerely, Alfredo Castro Front Office Mercure Lisboa

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the inconsistent information provided regarding your room arrangement in connection with your Globus tour. We understand how important clear communication is, and we are sorry for any uncertainty this caused. While we are pleased that the situation was ultimately resolved, it should have been handled more efficiently from the outset. We also regret the difficulties you experienced with the registration of your credit card and the inability to charge your bar expenses to your room account. This is not the level of service we strive to provide, and your comments will be reviewed with our team. Regarding the temporary closure of the bar, we understand your disappointment at not having a convenient space to relax during that period. We also apologize for the lack of information concerning our laundry service schedule. We recognize that learning only afterward that the service is unavailable on weekends was frustrating and inconvenient. Finally, we are sorry to learn that the Premium Room did not deliver the value and distinction you expected. Guest feedback such as yours is invaluable in helping us evaluate both our facilities and how we communicate the benefits associated with our room categories. We appreciate your comments and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide an experience that better reflects the standards of Mercure Lisboa. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.5/5

Sylvia J. M. Business - Confirmed reviews ALL

I booked the hotel for a conference at the very much more expensive Corinthia opposite. It was a perfect choice. The hotel rooms are maybe needing a little updating, but perfectly ok and comfortable. What is a stand out for this hotel is the staff. ALL the bar staff were amazing, as were the reception staff, and the lady who cleaned the rooms on my floor. Really nothing to complain about, we all had a fantastic stay. We stayed in various hotels, but all came together in the Mercure Lisboa because of the bar service and also the prices. Very well priced for a hotel bar. HIGHLY RECOMMENDED

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We are delighted to hear that you had a fantastic stay and that our team contributed so positively to your experience. Your kind words about our reception team, bar staff, and housekeeping colleague are truly appreciated and will be shared with everyone involved. Knowing that their friendliness, professionalism, and dedication made such a positive impression is a great source of motivation for our entire team. We are also pleased that you found the hotel comfortable and well located for your conference, and that you enjoyed both the atmosphere and value offered by our bar. It is especially rewarding to know that your group chose to gather at our hotel and that this became such a memorable part of your stay. Thank you once again for your recommendation and for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 5.0/5

Fe D. Couples - Confirmed reviews ALL

The guy in the reception is so lovely. He was approachable and knows how to make the guests’ stay memorable.

Thank you for sharing your experience following your stay at Mercure Lisboa. We are delighted to learn that you appreciated our convenient location, with easy access to the metro, bus station, and nearby amenities. Knowing that these advantages helped make your visit to Lisbon more enjoyable is truly rewarding. We are especially pleased by your kind words regarding our reception team member. Providing a warm welcome and creating memorable experiences for our guests are among our highest priorities, and it is wonderful to know that his friendliness, professionalism, and attentiveness left such a positive impression on your stay. Thank you once again for your thoughtful feedback. We look forward to welcoming you back to Mercure Lisboa for another memorable stay in the near future. Kind regards, The Mercure Lisboa Team

Customer review rating 2.0/5

Silvia R. Business - Confirmed reviews ALL

In general the stay was okay but the way people are treated could be improved. Also the breakfast is a basic one with few options.

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa. While we are pleased to learn that you appreciated our location, we are concerned to hear that certain aspects of your experience did not meet your expectations. In particular, we regret that the level of service you received did not reflect the standards of hospitality and professionalism that we strive to deliver to all our guests. We also appreciate your comments regarding our breakfast offering and perceived value for money. Guest feedback is invaluable in helping us assess our services and identify opportunities for improvement. Please be assured that your observations will be carefully reviewed with the relevant teams. At Mercure Lisboa, we are committed to continuously enhancing the guest experience, and we sincerely regret any shortcomings that may have affected your stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience that better reflects our commitment to quality and guest satisfaction. Yours sincerely, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 5.0/5

Milira S. R. Business - Confirmed reviews ALL

I thoroughly enjoyed my stay at Mercure Hotel. This was my first time visiting Lisbon and I would definitely stay again. The staff were incredibly helpful and kind, the breakfast was delicious and the location was ideal.

Thank you for taking the time to share your wonderful feedback regarding your stay at Mercure Lisboa. We are delighted to learn that your first visit to Lisbon was such an enjoyable experience and that our team contributed positively to your stay. Your kind words about the friendliness, professionalism, and helpfulness of our staff are truly appreciated and will be shared with the entire team, who work hard to create memorable experiences for our guests. We are also pleased that you enjoyed our breakfast offering and found our location convenient for exploring the city. Knowing that you felt comfortable throughout your stay and would choose to stay with us again is the highest compliment we could receive. Thank you for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon and providing you with another exceptional experience. Yours sincerely, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.5/5

Robert S. B. Business - Confirmed reviews ALL

Very good location for making stopovers in Lisbon between flights. Friendly, helpful staff; clean, spacious, well-maintained rooms.

Thank you for your wonderful review and for choosing Mercure Lisboa during your stopover in Lisbon. We are delighted to learn that our location proved convenient for your travel plans and that you enjoyed the comfort of our clean, spacious, and well-maintained rooms. It is also especially rewarding to know that our team’s friendly and helpful service contributed positively to your experience. Your kind feedback is greatly appreciated and will be shared with our staff, who are committed to providing a welcoming and comfortable stay for all our guests. We look forward to welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 5.0/5

Antonio F. Business - Confirmed reviews ALL

I've been there for the last 20 years. I guess that says all.

Exmo Senhor Antonio F., Agradecemos a sua fidelidade e por escolher o Mercure Lisboa ao longo dos últimos 20 anos. Não há maior elogio para nós do que um hóspede que continua a regressar ano após ano, e sentimo-nos verdadeiramente honrados pela sua confiança e preferência contínua. As suas amáveis palavras significam muito para toda a nossa equipa e constituem uma importante fonte de motivação para continuarmos a manter os elevados padrões de serviço e hospitalidade que os nossos hóspedes esperam. Agradecemos sinceramente o seu apoio e esperamos ter o prazer de o receber novamente por muitos mais anos. Com os nossos melhores cumprimentos, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.0/5

Joanna D. Families - Confirmed reviews ALL

The hotel is a purpose built, modern hotel in a good location to get to the airport, the metro and other public transport enabling access to the city centre and tourist sites. Our room was clean, well equipped and comfortable. The hotel is located on a busy main road. We were on the second floor facing the road which was pretty noisy when the window was open. Temperature was very high 20s/30 and we kept the window open at night (aircon was off and we didn’t try it as neither of us like it). It was possible to sleep despite the traffic and aeroplane noise as it was pretty constant. Breakfast was good. Staff were pleasant and helpful although they needed to be approached rather than being attentive to customers. Just a little more attentiveness such as a ‘good morning’ when you passed reception, would make a big difference. However we didn’t try the mot encounter any poor service as some other reviews have suggested. They were all prompt and helpful. We didn’t try the pool but did pop up to see it - it could be a brilliant space with a little attention but it feels a bit neglected. A few nice tropical plants and some more colourful fittings/accessories would really lift it. The hotel is brilliantly located for the Gulbenkian museums and gardens which are world class, a fifteen-twenty minute walk. The cafe and shop are good. Overall the hotel is pleasant and functional but it lacks a little sparkle which would elevate it.

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Lisboa. We are pleased to know that you found our hotel clean, comfortable, and conveniently located, with easy access to the airport, public transport, and many of Lisbon’s attractions. It is also wonderful to hear that you enjoyed our breakfast and found our team pleasant and helpful throughout your stay. At the same time, we appreciate your constructive feedback. We understand that the traffic noise may have affected your comfort, particularly with the window open during the warmer temperatures. We also thank you for your observations regarding the attentiveness of our team. While we are pleased that you experienced prompt and helpful service, we agree that small gestures, such as greeting guests more proactively, can make a meaningful difference and create a warmer atmosphere. We are equally grateful for your comments about the pool area. Guest feedback is invaluable in helping us identify opportunities to enhance our facilities and overall guest experience. It is especially rewarding to know that you took advantage of our location to visit the magnificent Gulbenkian Museum and Gardens, one of Lisbon’s cultural highlights. Thank you once again for your balanced and thoughtful review. We are delighted that you found your stay satisfactory, and we will continue working to add that extra touch that transforms a pleasant stay into a truly memorable one. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Scott E. J. Solo - Confirmed reviews ALL

Very Helpful employees

Dear Guest, Thank you for your wonderful review and for choosing Mercure Lisboa. We are delighted to hear that you had a great stay and that our team’s helpfulness contributed positively to your experience. Providing warm, attentive service is something we take great pride in, and your kind words are truly appreciated. We will be pleased to share your compliments with our colleagues, who will be encouraged to know they helped make your stay enjoyable. We look forward to welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 4.5/5

Tom G. Business - Confirmed reviews ALL

Staff was very pleasant, comfortable quiet room, which was across the street from the convention hotel we were attending, but Mercure was half the price.

Dear Guest, Thank you for sharing your experience at Mercure Lisboa. We are delighted to hear that everything met your expectations and that you enjoyed your stay with us. It is especially rewarding to know that you found our team pleasant and welcoming, and that you appreciated the comfort and tranquility of your room. We are also pleased that our location proved convenient for your visit and offered a great alternative while attending your convention nearby. Thank you for choosing Mercure Lisboa. We hope to have the pleasure of welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 4.5/5

Deirdre O. Business - Confirmed reviews ALL

I stayed three nights and had a comfortable experience. The staff were helpful, the breakfast was robust and provided good options, and I really enjoyed the sunshine on the rooftop pool. The overall hotel was clean and well maintained. My only dislike was that there was no outlet near the bed (I got on the floor and looked for one under the nightstands too). I use a CPAP and was unable to use it during my stay because the cord wouldn't reach from the outlet on the desk to the bed which was frustrating. Luckily this wasn't life threatening for me, but it could be for some guests.

ear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Lisboa. We are delighted to learn that you enjoyed our breakfast, convenient location, and rooftop pool. It is also rewarding to know that you found your stay comfortable and appreciated the helpfulness of our team, as well as the cleanliness and maintenance of the hotel. At the same time, we sincerely apologize for the inconvenience caused by the lack of a power outlet near the bed. We fully understand how important this is, particularly for guests who rely on medical devices such as CPAP machines. Your feedback has been noted and will be shared with the relevant teams, as guest comfort and safety are priorities for us. Thank you once again for your valuable comments. We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back to Mercure Lisboa on a future visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 3.0/5

Oliver P. Business - Confirmed reviews ALL

No ironing board I was asked to come fetch it Long wait for check in - no dedicated staff for all Accor gold Long wait at the bar for staff

Dear Mr. OLIVER P., Thank you for taking the time to share your feedback following your stay at Mercure Lisboa. We are sorry to learn that several aspects of your experience fell short of expectations. We understand that being asked to collect an ironing board yourself, waiting longer than expected for check-in, and experiencing delays in service at the bar can be frustrating and impact the overall quality of your stay. We also regret that your Accor Gold membership benefits did not meet your expectations on this occasion. Please be assured that your comments have been noted and will be shared with the relevant teams to help us improve both our service efficiency and guest experience. We appreciate your honest feedback, as it helps us identify areas where we can do better, and we hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 4.5/5

Saurabh K. Couples - Confirmed reviews ALL

Staff were quite helpful, especially Lucas at the bar counter

Dear Guest, Thank you for your kind review and for choosing Mercure Lisboa. We are delighted to hear that you found our hotel comfortable and that our team contributed positively to your stay. It is especially rewarding to know that Lucas at the bar made a memorable impression with his helpful service. We will be pleased to share your compliments with him, as recognition like yours is a wonderful source of motivation for our staff. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 1.5/5

Brad L. V. D. E. Business - Confirmed reviews ALL

Air conditioning in room 714 was not functional. Brought to front desk's attention and received assurance someone would have a look. No changes over my three night stay and no follow up from staff. I expected better from Mercure.

Dear Mr. Brad L. V. D. E. Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa. We sincerely apologize for the inconvenience caused by the air conditioning issue in room 714. We understand how important a comfortable room environment is, and we regret that the matter was not resolved during your stay despite being reported to our Front Office team. We are equally sorry that you did not receive any follow-up regarding your concern. Please be assured that your comments have been shared with the relevant departments so that this situation can be thoroughly reviewed and corrective measures can be taken to prevent similar occurrences in the future. Providing attentive service and ensuring our guests' comfort are priorities for us, and we regret that on this occasion we did not meet the high standards you expected from Mercure. Thank you for bringing this matter to our attention. We hope you will give us another opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa

Customer review rating 4.0/5

Paul I. Couples - Confirmed reviews ALL

Bathrooms could do with updating and pool too. But breakfast was very good and staff were helpful.

Dear Guest, Thank you for sharing your feedback following your stay at Mercure Lisboa. We are delighted to know that you appreciated our convenient location and found the bedroom comfortable and well-appointed. It is also wonderful to hear that you enjoyed our breakfast and that our team was helpful throughout your stay. We appreciate your comments regarding the bathrooms and swimming pool. Guest feedback is invaluable in helping us identify areas where we can continue to improve our facilities and overall guest experience. Thank you once again for your kind words and constructive observations. We hope to have the pleasure of welcoming you back to Mercure Lisboa on a future visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 4.5/5

Mark W. Families - Confirmed reviews ALL

I'm a regular customer, it's always a good experience with friendly staff, comfortable beds and a great breakfast

Dear Guest, Thank you for your continued loyalty and for taking the time to share your feedback. It is truly rewarding to know that each stay at Mercure Lisboa has been a consistently positive experience. We are delighted that you continue to enjoy the friendliness of our team, the comfort of our beds, and our breakfast selection. Your kind words are a wonderful source of motivation for all of us, and we greatly appreciate your trust and preference over the years. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Veronica A. Couples - Confirmed reviews ALL

The location was perfect for our train trip back to Setúbal a d the hotel was extremely well appointed and bed comfy. Breakfast was traditional português and good. I8ii

Dear Guest, Thank you for taking the time to share your experience at Mercure Lisboa. We are delighted to know that our location was convenient for your train journey back to Setúbal and that you enjoyed the comfort of your room, especially the bed. It is also wonderful to hear that you appreciated our traditional Portuguese breakfast and the variety it offers. Your positive comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Debra K. G. Solo - Confirmed reviews ALL

The front desk staff went above and beyond to help me last week when after a grueling day of medical testing, I arrived at the MERCURE Hotel in Lisbon. I was certain I had made a reservation a day or two before, but it seems I had not pushed the button to complete the reservation. The gentleman at the desk saw my desperation, and came up with a room for me. The staff proceeded to check in with me when I walked by their desk that evening or the next day, and were gracious right up to my checkout. As the restaurant was not open yet, and I hadn’t had anything to eat or drink since the night before, the bartender made me a lovely ham and cheese toastie and a large glass of white wine, both of which were desperately needed. On an altogether different subject, the room itself needs updating, particularly as there was not one plug in the wall on either side of the bed. The room was clean and the linens nice. The bath needs updating, particularly the ceiling tiles and tiles around the tub. Otherwise, my room was blissfully quiet.

Dear Guest, Thank you very much for sharing such a detailed review of your recent stay at Mercure Lisboa. We are truly touched by your kind words about our team. We understand how challenging and exhausting your day must have been, and we are delighted that our front desk colleagues were able to assist you when you needed it most. Providing genuine care and support to our guests is at the heart of what we do, and it is incredibly rewarding to know that their efforts helped make a difficult day a little easier. We are also pleased to hear that our bar team was able to provide you with a welcoming meal and drink upon your arrival, and that you enjoyed the comfort, cleanliness, and peaceful atmosphere of your room. Knowing that you were able to rest and relax after such a demanding day means a great deal to us. At the same time, we sincerely appreciate your constructive comments regarding the room and bathroom facilities. We regret that certain aspects of the accommodation did not fully meet your expectations. Please be assured that your observations regarding the electrical outlets and the condition of the bathroom have been noted and shared with the relevant departments, as feedback such as yours is invaluable in helping us improve our guests' experience. Thank you once again for your thoughtful review and, most importantly, for recognizing the dedication of our team. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Warm regards, Alfredo Castro Front Office Team

Customer review rating 4.5/5

Marija M. K. Business - Confirmed reviews ALL

The hotel staff was particularly friendly, efficient and helpful. A pleasant stay without much crowding in the restaurant and hotel lobby.

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that our location was convenient for your planned activities and that you had such an enjoyable stay with us. It is especially rewarding to hear that our team made a positive impression through their friendliness, efficiency, and willingness to help. We are also pleased that you appreciated the relaxed atmosphere throughout the hotel, allowing you to enjoy both the restaurant and lobby areas comfortably. Your kind words mean a great deal to all of us and serve as a great source of motivation. We sincerely hope to welcome you back to Mercure Lisboa on your next visit to Lisbon and provide you with another memorable experience. Warm regards, Paulo Castro Front Office Team

Customer review rating 2.0/5

James M. Business - Confirmed reviews ALL

The standard of the room was rather unacceptable for a 4 star hotel, dirty air vents, broken sink, broken shower head. Broken tiles on thr bathroom floor. Dirty silicone with mould around the bath and shower. It has thr appearance of neglect.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you chose to stay with us, we are sincerely sorry to learn that the condition of your room did not meet your expectations or the standards we strive to provide. Please accept our apologies for the issues you encountered, including the air vents, sink, shower head, bathroom tiles, and the condition of the silicone around the bath and shower. We understand how these shortcomings can affect the overall comfort of a stay, and we regret the impression this left on you. Your comments have been shared with our Maintenance and Housekeeping teams for immediate review and follow-up. Feedback such as yours is invaluable, as it helps us identify areas where improvements are needed and ensure a better experience for our guests. We appreciate your honesty and hope you will give us the opportunity to welcome you back in the future and provide a stay that better reflects the quality and service associated with Mercure. Kind regards, Alfredo Castro Front Office Team

Other web-users rate our hotel

  • 389 reviews 8.4/10 Location
  • 590 reviews 6.1/10 Room
  • 601 reviews 8.5/10 Service
  • 13 reviews 6.8/10 WiFi
  • 336 reviews 5.9/10 Comfort
  • 269 reviews 7.5/10 Breakfast
  • 219 reviews 6.3/10 Cleanliness
  • 171 reviews 7.4/10 Pool

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