Mercure Lisboa Hotel 4 stars

The staff was very accomodating, the hotel was nice and the pool was the coup de grace. Would recommend

Rooms comfortable Staff very helpful

Room needs some maintenance, e.g. wall repair, and could be cleaner.

I booked the only suite in the hotel and had several problems: - No internet (supposedly there was wifi throughout the hotel) - There were almost no TV channels (4 or 5 only) - When I booked I made sure to check on the website if the restaurant was open (it said yes), but what they didn't say was that they only had for "dinner" were snacks - I went to the bar to order 2 drinks and they didn't have anything like natural orange juice (which was on the breakfast list to choose from) - The room smelled like plumbing - The wallpaper in the living room was peeling off - There was a huge noise in the room every 40 minutes that sounded like the air conditioning motor, but the ACs were all off; I called the reception and they said they didn't know what it was and that at the weekend there was no maintenance and the solution to all these problems was to move me to a smaller room than the one I had requested; - After 2 hours they called me because they had already identified that the noise was from the motor that was managing the heating of the ceiling lights, so when I turned off the lights the noise should stop; - Breakfast arrived exactly at the requested time, but some of the products that we had marked on the list were not available and we were not even informed, the things were simply not on the tray and the quantities were super small (for example, each of us received 1 croissant of 7 centimeters which is not breakfast for an adult) - The shower is at such a height that a person can't stand from down there and you can't adjust the height (my husband had to take it squatting down); - The bathroom ceiling was damp and the respirator was full of dust I have some videos and photos in case you want me to share.

One comment: I booked my room from 27.01 to 30.01.21 (Room No. 505)but because of sudden new portuguese government rules I had to leave Lisbon already on the 28.01.21 which was the last day for flights out of Lisbon to Brasil. in my opinion the two not used nights should be credited to my account. The problem was governmental. I am looking forward to this credit.

We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks

Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

I've stayed in several Mercures this year. One was as good as it gets and this one in Lisbon was a total contrast and as poor as they get. It should probably be a bottom end Ibis. Check in was slow, mostly because the two staff covering the desk were having a conversation and I was not acknowledged once during the six minutes I stood there waiting. Eventually one of them walked away and the other one turned to attend to me without a word of an apology. The person did the basics and no more and I was sent on my way to a room which was run down and tired. There was not for instance a socket at the bedside. It's more than twenty years since people wanted to charge a mobile phone at bedtime but it's not possible at this run down establishment. There were two power sockets in the room. One half way up a wall so totally useless and one by the desk so of limited use but not at night. The room was run down and tired. The room was cleaned each day but rather strangely the housekeeper kept removing partially used shampoo and shower gel and replacing it with new ones, there was plenty in the old ones but they were taken away and new ones left on each of four days. It didn't go well with the notice about environmental protection as it was just a waste of resources and single use plastics. I'm more than happy to use yesterday's shower gel until the container is empty. Breakfast was staffed in the main by disinterested people who clearly didn't like customers getting in their way and interrupting their day. At one point I asked for a spoon which was missing from my place setting. The waiter I asked was setting the next table with a tray full of cutlery. He set that table and two more before bringing me a spoon from the tray he was holding and then it was with bad grace. It's a hotel to avoid and I certainly wouldn't return.

The restaurant staff where excellent. The cleaning services were good.Location suited our needs while in Lisbon. The hotel did not have creamer for two days, which is very disappointing. Hence, the average rating.

This was the third time we've stayed here, the first being for the convenience of being near the airport for an early morning flight and the following two because we really like the hotel. It is well appointed, welcoming and well situated near a Metro station and on the tour bus route, but the reason we keep staying here is because of the staff. I feel it is unfair to select individual members of staff for praise as you don't see the ones behind the scenes but the reception staff on arrival were excellent. The two young girls were bright, smiling and very helpful not to mention amusing. Whoever interviews, employs and trains the staff deserves a medal as without fail every single one has a personality. The bar and dining room staff are also in the same category demonstrating and attentiveness that is not intrusive and attention to detail that also demonstrates a love of the job. We had an early morning departure so breakfast was a bit of a downer as we were sorry to leave Portugal, but the member of staff dealing with us was amusing and lightened the mood even saying he would lock us in so we could stay. Thanks for that. We will be back and thanks to the hotel manager for yet another memorable stay. .