Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,025 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Enjoy a relaxed and welcoming atmosphere with a menu inspired by traditional Portuguese cuisine and local products. Open from 18:30 to 22:30, with a snacks menu available from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,025 reviews

TripAdvisor Rating  4.0/5  1,767 reviews

Customer review rating 4.5/5

Anthony C. Couples - Confirmed reviews ALL

My wife and I had a good stay at this Mercure hotel. It was near the Sete Rios train station and accessible to bus stops going to the city. It was safe in the area. The amenities were decent and satisfactory. The staff were all friendly.

Dear Anthony C., Thank you for your positive feedback regarding your stay at Mercure Lisboa Hotel. We are pleased to know that you found our location convenient and enjoyed the comfort of your accommodations. Your kind words about our staff are greatly appreciated. Goodbye and best wishes, Mercure Lisboa Hotel

Customer review rating 4.5/5

Sayyed A. K. Solo - Confirmed reviews ALL

I just had 2 problems personally. No electrical outlet near the beds. And No slippers in thr bathroom

Dear Sayyed A. K., Thank you for your kind words regarding our view, service, and lobby. I appreciate your feedback about the lack of electrical outlets near the beds and the absence of slippers in the bathroom. Your comments are valuable as they help us enhance our guest experience. Best regards, Mercure Lisboa Hotel

Customer review rating 2.0/5

Yannick C. Solo - Confirmed reviews ALL

Water pressure in shower was awful Bed was creaky and loud No one at the front desk at 9am when trying to check out- waited almost 20 minutes and was late to airport/flight. Internet was fast. Elevators were fast. Room was clean.

Dear Yannick C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the shower pressure, the bed noise, and the front desk service during checkout. Your comments are valuable as we continuously strive to enhance our guests' experiences. Best regards, Mercure Lisboa Hotel

Customer review rating 4.5/5

Alexander P. Couples - Confirmed reviews ALL

Conveniently located—near the metro and the local train station. The staff is very friendly, and the hotel is clean, small, and quiet.

Customer review rating 2.5/5

Tobias H. A. B. Business - Confirmed reviews ALL

Everything was ok, but I was not overwhelmed because there were issues. The check-in took ten minutes, I was assured my credit card would be charged for the stay (actually it was not). The shower did not work - in the morning when I had to leave, a big problem for me. I brought that to the attention of the person at the desk and it turned out that my room had not been paid.

Dear Tobias H. A. B., Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations due to the check-in process and the issues with your shower. We understand the importance of a functional shower, particularly in the morning, and we apologize for the inconvenience this caused. Regarding the payment, we strive for transparency in our billing process, and we appreciate your feedback on this matter. Your comments will be reviewed to enhance our services in the future. Best regards, Mercure Lisboa Hotel

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Other web-users rate our hotel

  • 414 reviews 8.6/10 Location
  • 616 reviews 6.1/10 Room
  • 623 reviews 8.6/10 Service
  • 18 reviews 6.5/10 WiFi
  • 296 reviews 7.1/10 Breakfast
  • 238 reviews 6.6/10 Cleanliness
  • 193 reviews 7.3/10 Pool
  • 164 reviews 4.1/10 Vibe

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.