Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,206 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,206 reviews

TripAdvisor Rating  4.0/5  1,755 reviews

Comfy stay.

Customer review rating 4.5/5

Gerard B. Solo - Confirmed reviews ALL

The Mercure was conveniently located with trains and buses very handy. The staff was extremely friendly and helpful. I arrived early and was given a room right away. ai mention specially Julia and Numo. A large supermarket at the metro station was very handy too. No problems and no complaints. Happy to be back.

Dear GERARD B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Easy

Customer review rating 4.0/5

Éva Families - Confirmed reviews ALL

We liked our stay in this hotel. The bathroom needs updating, other than that the hotel offers good value for money. We used the rooftop pool, which is a gem. It would be handy to be able to ask for a robe and some slippers - neither of them available… very odd. We bought some at the nearby Lidl :-)

Dear Eszter P., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Could be better…

Customer review rating 3.0/5

Miguel C. R. Solo - Confirmed reviews ALL

Comfortable bed. Bathtub with hairs from previous guests. Ripped paper from previous guest forgotten by the phone. Could not have breakfast because it opened 6 minutes late and had my Uber booked for 6:40…

Dear Miguel Joa C., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

They dont care about your stay

TripAdvisor rating 1.0/5

Tester T Business - TripAdvisor review

Did accidentally non refundable booking. Missed the date, same moment reached hotel to fix the date or cancel so I could rebooked. Was told that they dont care and thats a policy. I reached two different customer care agents - same answer. That was my second and last attempt to stay at their chain.

Sorry to have to give this score for the hotel, but our experience of Lisbon was its the rip-off pits

TripAdvisor rating 1.0/5

StevenE1713 Couples - TripAdvisor review

We found the hotel to be good. The room and staff were good. If you have to go to Lisbon, we would recommend this hotel. Lisbon itself is another matter. The place seems to be stuffed with crooks looking to rip off tourists. We have travelled far and wide and seen many tricks, but Lisbon is the gutter. Perhaps the hotels in Lisbon could do something with the public authorities to make it a safe place for tourists to visit. Lisbon is awful to visit for people with mobility disabilities too.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 444 reviews 8/10 Location
  • 645 reviews 5.8/10 Room
  • 676 reviews 8.9/10 Service
  • 18 reviews 4.9/10 WiFi
  • 325 reviews 7.6/10 Breakfast
  • 253 reviews 6.1/10 Cleanliness
  • 202 reviews 7.4/10 Pool
  • 157 reviews 4.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisbon
Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.