Mercure Lisboa Hotel 4 stars 
Customer review rating 4.3/5 
4,136 reviews
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Hotel extras
Close to Lisbon Zoo, Gulbenkian and El Corte Inglés
Easy access to transport and close to many restaurants
Heated, covered pool on the top floor of the hotel
9 meeting rooms equipped for a capacity of 150 people
Family rooms with extra bed, 100% non-smoking
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Information message
Hotel location
Mercure Lisboa Hotel
AV JOSE MALHOA 23
Nº de Registo:323
1099-051
lisbon
portugal
Check-in from 14h00
Check out up to 12h00
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AEROBUS : AEROBUS AV JOSE MALHOA
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LINHA AZUL - GAIVOTA : AZUL JARDIM ZOOLOGICO
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LINHA AZUL - INTERNATIONAL : SANTA APOLONIA
- By plane
LISBOA At 7km / 4.35 miles
- By boat
CAIS DO SODRE At 7km / 4.35 miles
- By boat
TERREIRO DO PACO At 7km / 4.35 miles
- By car
A1 At 10km / 6.25 miles
- By car
A2 At 2km / 1 miles
- By car
A5 At 2km / 1.24 miles
- By train
LISBOA At 6km / 3.73 miles
- By train
LISBOA SANTA APOLONIA At 6km / 3.73 miles
- By train
SANTA APOLONIA At 6km / 3.73 miles
- By train
SETE RIOS At 0.3km / 0.19 miles
- By train
SETE RIOS At 0.2km / 0.12 miles
GPS :38.737657, -9.165859
Our accommodations
Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 5
Maximum size: 66 m²
Maximum capacity: 50 people
Maximum banquet capacity: 32 people
TripAdvisor Rating
1,667 reviews
Pleased with service
Customer review rating 4.3/5
John T. Couples - 10/03/2020 Confirmed reviews ALL
Great service from staff . Room clean and comfortable.
Dear JOHN T., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com
No happy at all
Customer review rating 4.3/5
Richard Business - 29/02/2020 Confirmed reviews ALL
Dear Henrique, Thank you for your quick feedback. As I am travelling a lot in all Europe and using very often the hotels of Accor group, I take the opportunity and my time to make some constructive critiques of your employees and your hotel Mercure, after coming 3 times in your hotel. - There is no real warm welcome for Accor members. - I supposed to have a “better” room when I informed your reception desk that I am a GOLD member, this had to be done before i arrive. This show you clearly that your employee didn’t check before, if was a « tourist » or a GOLD member who comes often for business trip. - Even if the room was with a coffee machine but I am sorry to say it was horrible, ugly, the bathroom broken and repaired badly. The fridge was so noisy at night I had to remove the electricity of the fridge to sleep. I know you will renovate this hotel + Novotel next year may be (not yet sure as it depends on your current negotiation and contract). While you renovate this hotel, I think it will be good idea to renovate some rooms for VIP customers. The customer experience is the most important thing to have regular, profitable and satisfied customers. - My company books often my hotels in all Europe and never add breakfast because it depends If I take it or not. However. It’s written very very very clear that the hotel can take the breakfast money from the AMX provided by our AMX agency. This morning, I had a horrible experience with your employees asking me to pay just after the breakfast, feeling that if I will not pay I will escape the hotel....I had to call personally my Américain Express agency (AMX) in Paris asking them to talk and confirm to your reception desk they ca take the money. Sorry to say that but you really need to learn your employees how to treat GOLD/Premium Customers. To give you a concrete example happened to me some weeks ago in Belgium, with Novotel. I had the same situation about Breakfast, the reception Manager told me, no problem Mr C., don’t do any thing, we will solve this issue directly with your AMX, they solved it and I left happy. Do you see the difference? Today, I wasn’t happy at all of your employees and how they treated this issue of breakfast. Hope this will help you to improve my next customer experience, training your employees how to satisfy customers but also for all other GOLD/Platinum members. Obergado Best regards Richard Richard C.
Good stay for our last night before departing
Customer review rating 4.3/5
Ml Families - 26/02/2020 Confirmed reviews ALL
Good stay for our last night before departing. Nice breakfast choice!
Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lisboa Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Paulo Castro Front Office/Receção www.mercure.com
ok
Customer review rating 4.3/5
David M. Couples - 22/02/2020 Confirmed reviews ALL
Our room was ok but when using the shower it flooded the bathroom floor so we asked to be moved to another room. They gave us a pri room which was better but it really should not happen after travelling a long way the last thing you want is messing around changing rooms. This is rated a 4 star hotel well it only gets a 3 from us.
Dear DAVID M., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com
comfort and good service
Customer review rating 4.3/5
Nuria R. Friends - 10/02/2020 Confirmed reviews ALL
I stayed 5 nights, very comfortable and service was excellent. Special recognition to the breakfast and dinner teams. Great human beings sensitive, courteous and very accommodating.
Dear NURIA R., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
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