Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 943 reviews

Best price
guarantee
Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  943 reviews

Customer review rating 4.5/5

Ashraf E. G. R. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback about your stay at Mercure Lisboa. We are delighted to know that you had a very positive experience and that the connected rooms were convenient for your stay. It is also wonderful to hear that you enjoyed our breakfast and found our staff friendly and welcoming. We appreciate your comments regarding the air conditioning and the refrigerator. Please be assured that your feedback is valuable and has been shared with the relevant departments so that we can continue improving our facilities and guest experience. Thank you once again for your kind words and constructive observations. We hope to have the pleasure of welcoming you back to Mercure Lisboa in the near future. Kind regards, The Mercure Lisboa Team

Customer review rating 4.0/5

Marcin Z. Families - Confirmed reviews ALL

Szanowny Gościu, Dziękujemy za podzielenie się swoją opinią na temat pobytu w hotelu Mercure Lisboa. Cieszymy się, że docenił Pan/Pani dogodną lokalizację hotelu w pobliżu stacji metra oraz jakość naszych śniadań. Miło nam również wiedzieć, że basen przyczynił się do udanego pobytu. Mamy nadzieję, że wkrótce ponownie będziemy mieli przyjemność gościć Pana/Panią w Lizbonie. Z poważaniem, Zespół Mercure Lisboa

Customer review rating 3.5/5

Emile V. H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Lisboa. We appreciate your honest comments and are pleased to know that, overall, you found your stay satisfactory. At the same time, we regret that certain aspects did not fully meet your expectations. Please accept our apologies regarding the condition of the facilities. Your remarks about the need for renovation have been duly noted, and they are very valuable as we continuously evaluate improvements to maintain the standards our guests expect. We are also sorry to hear about the water pressure in the shower. This is certainly not the experience we aim to provide, and we will share your feedback with our maintenance team to review this matter carefully. Regarding the external noise and windows, we understand how important comfort and sound insulation are. Your comments will be taken into consideration as part of our ongoing efforts to enhance guest experience. Thank you once again for your constructive feedback. We truly hope to have the opportunity to welcome you again in the future and provide you with an improved experience. Kind regards, The Mercure Lisboa Team

Customer review rating 3.5/5

Ricardo A. C. D. S. Couples - Confirmed reviews ALL

Dear Mr. Ricardo A. C. D. S., Thank you very much for choosing Mercure Lisboa and for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations, particularly regarding the recognition of your Platinum status within ALL – Accor Live Limitless. Please be assured that we made our best efforts to provide an upgrade to your reservation, in line with the benefits associated with your membership level, which is always subject to availability at the time of arrival. Regarding the broadcast of the matches, please note that some games are available on open channels and can be watched directly on your room’s TV. However, all other matches are available in our bar area. At any time, you may request assistance from Reception or the bar, where any of our team members will be pleased to arrange the broadcast of the game you wish to watch. We truly appreciate your comments, as they are essential for our continuous improvement, and we hope to have the pleasure of welcoming you again soon and providing you with a more enjoyable experience. Kind regards, Paulo Castro Front Office Mercure Lisboa Hotel

Customer review rating 4.0/5

Pamela E. C. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind comments regarding your recent stay at Mercure Lisboa. We are delighted to hear that you found our location convenient, with easy access to train and metro connections, and that you enjoyed a comfortable stay in a spacious room. It is also wonderful to know that you appreciated the air conditioning and our swimming pool facilities. Your kind words about our front desk team are especially appreciated. We will be happy to share your compliments with the team, as providing friendly and helpful service is one of our top priorities. We truly look forward to welcoming you again on your next visit to Lisbon. Kind regards, Front Office Mercure Lisboa

Other web-users rate our hotel

  • 393 reviews 8.5/10 Location
  • 599 reviews 6.4/10 Room
  • 587 reviews 8.8/10 Service
  • 17 reviews 5.6/10 WiFi
  • 282 reviews 7.1/10 Breakfast
  • 234 reviews 7.2/10 Cleanliness
  • 182 reviews 7.4/10 Pool
  • 145 reviews 4.3/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Lisbon Hotels
Internal rules of procedure
Portuguese book of claims