Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 976 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Non contractual photo

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  976 reviews

Customer review rating 5.0/5

Kathleen W. Solo - Confirmed reviews ALL

My two night stay ended up being four because of canceled flights. When I returned from the airport at 7:00 AM, the staff checked me back in immediately and I was able to settle back into my room without any wait.

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you found our rooms comfortable and our staff friendly and helpful. We understand how stressful unexpected flight cancellations can be, and we are truly glad that our team was able to welcome you back immediately upon your early return. Providing a smooth, hassle‑free experience is very important to us, and it is wonderful to know that you were able to settle into your room without any delay. It was a pleasure having you with us for a longer stay than initially planned, and we hope your travels go more smoothly next time. We would be very happy to welcome you again at Mercure Lisboa. Warm regards, Hotel Mercure Lisboa Team

Customer review rating 2.5/5

Clayton H. Business - Confirmed reviews ALL

First experience was BAD, the front desk clear was rude, not inviting ans coming from hospitality, that is the WRONG first impression

Dear Clayton, Thank you for sharing your feedback and for highlighting the convenient location. We truly appreciate you choosing to stay at Mercure Lisboa. At the same time, I am very sorry to hear that your first experience at the front desk did not meet the standards of hospitality we strive to provide. A warm and welcoming first impression is extremely important to us, and I regret that this was not your experience on arrival. Please be assured that your comments have been noted and will be shared with the team so we can address this internally and continue improving our service. We hope that, despite this initial interaction, you were able to enjoy the rest of your stay. It would be our pleasure to welcome you again in the future and provide the level of service you rightfully expect. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 4.0/5

Keith S. Couples - Confirmed reviews ALL

Check in was fraught with errors: the computers didn't work, the lifts didn't work. The hotel feels tired, in need of renovation. The room was large and comfortable, if a little dated (no plug sockets near the bed, bathroom is antiquated). The staff were very friendly and welcoming throughout our stay.

Dear Keith, Thank you for taking the time to share your feedback. We are sorry to hear that your check-in experience was affected by technical issues with our computers and lifts. Please accept our sincere apologies for the inconvenience caused. We appreciate your comments regarding the condition of the hotel and the room facilities. Your feedback is very valuable to us and helps us identify areas where we can improve. At the same time, we are pleased to know that you found the room spacious and comfortable and that our team was friendly and welcoming throughout your stay. Your kind words about our staff mean a great deal to us. We hope to have the opportunity to welcome you again in the future and provide you with an even better experience. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 5.0/5

Jairaj P. Families - Confirmed reviews ALL

I visit Lisbon frequently and so I get the opportunity to stay in various hotels. Mercure Lisboa is one of the best I have stayed in, considering the cost of the room. It is close to public transportation, supermarkets, laundromat, inexpensive restaurants, ATMs and many other amenities. The rooms are larger than the typical European hotels. Julia at the front desk is an absolute pleasure to deal with. The ladies who clean the rooms also do a great job. If I get the same rates as this time, I will stay here always in future. The only slight blemish is the lack of variety and slow service at the restaurant. I assume this restaurant is geared towards the morning breakfast and dinner for large tour groups. Much cheaper options exist around the hotel, such as the Padaria Portuguesa and the hotels on Ave Columbano Bordalo Pinheiro.

Dear Guest, We sincerely appreciate your detailed and thoughtful review regarding your recent stay at Mercure Lisboa. It is truly gratifying to learn that you consider our hotel among the best in Lisbon in terms of value, and that our location, room comfort, and surrounding amenities contributed positively to your experience. We are particularly pleased by your recognition of Júlia at the front desk, as well as our housekeeping team. Your kind comments will be duly shared with them. We are equally thankful for your constructive feedback concerning the restaurant. We regret that the variety and promptness of the service did not fully meet your expectations. Please rest assured that your observations will be forwarded to our Food & Beverage management team, as they are invaluable for our ongoing efforts to enhance the quality of our services. It would be our privilege to welcome you again on your future visits to Lisbon, and we hope to have the opportunity to continue earning your trust and preference. Yours sincerely, Hotel Mercure Lisboa Team

Customer review rating 1.5/5

Sona D. Business - Confirmed reviews ALL

Staff at breakfast was not polite, food was very bad no choice, rooms are old and noisy

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your recent stay at Mercure Lisboa did not meet your expectations. We sincerely regret the issues you experienced, including the service at breakfast, the limited food options, the noise in the room, and the condition of the bathroom facilities. These situations fall far short of the quality and comfort we aim to provide to our guests. Your comments will be shared immediately with the relevant teams so we can address each point and take corrective actions. We are pleased that you appreciated the hotel’s location next to the park, but we regret that this positive aspect was overshadowed by the other inconveniences you encountered. We genuinely hope to have the opportunity to welcome you back in the future and offer you a much more pleasant and comfortable stay. Should you wish to share additional details or need assistance with a future reservation, please feel free to contact us directly. Kind regards, Hotel Mercure Lisboa

Other web-users rate our hotel

  • 402 reviews 8.5/10 Location
  • 605 reviews 6.3/10 Room
  • 622 reviews 8.6/10 Service
  • 18 reviews 4.5/10 WiFi
  • 294 reviews 7.2/10 Breakfast
  • 232 reviews 6.5/10 Cleanliness
  • 188 reviews 7.1/10 Pool
  • 169 reviews 4.3/10 Vibe

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