Customer review rating (ALL Rating) 4.3/5 4,544 reviews
ALLSAFE approved hotel
AllSafe and Clean & Safe certified. Free remote medical advice
Surrounded by restaurants and public transport
Panoramic swimming pool open 365 days.
Near the Zoo, Gulbenkian and El Corte Inglês
5 meeting rooms
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from - Check out up to
Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.
Number of meeting rooms: 5
Maximum size: 66 m²
Maximum capacity: 50 people
Maximum banquet capacity: 32 people
100% genuine reviews from our guestsFind out more
good room - good breakfast - no cod only cheese
Farid Solo - 11/01/2022 Confirmed reviews ALL
all good except for only having pizzas and snacks to eat at night where was the cod
Good location, helpful and friendly
Anonymous Solo - 29/12/2021 Confirmed reviews ALL
The staff speak very good English and are very helpful. On the day I checked in, the elevator button on my floor didn't work so I called the reception. A reception lady came upstairs and took me downstairs. Then they posted a note immediately that the button doesn't work and please use the stair to get to the floor below and call elevator from there. The next morning, the problem is fixed. The location is quite good, while not in city center, it is a few minutes walk from Sete Rios / Zoo station where there is metro blue line to downtown, trains to Sintra etc, and then there's bus to multiple locations near downtown.
Anonymous Families - 27/11/2021 Confirmed reviews ALL
We have come to you from an outstanding experience at Faro, naturally (not being Lisbon) it was a cheaper hotel but incredibly good. We then had a few minor issues that made it somewhat less attractive: 1. The room was for two people, but was set with towels and glass for one person 2. The safe was locked 3. We were told where to get breakfast. We didn't pay for breakfast, and in any other hotel, when we did not pay for it exclusively, were were told that (i) breakfast is included even if we didn't specifically paid for it (Faro), or (ii) breakfast is not included, and can be taken at this location for an extra X Euros (Coimbra, Seville). We assumed that not being told it is not included, it is part of the room, and took breakfast, only to be told after we began that it cost 14 Euro/person. Not only this is not a professional way of doing it, but considering it was about 2X more expensive than, for example, in Coimbra, it was a pretty sad breakfast in compare to other hotels. So, all in all, an okay experience that will not make us recommend it to friends.
Very attentive to our needs.
Martha S. Couples - 27/11/2021 Confirmed reviews ALL
Our room was very warm and our room was changed to meet our needs.
Anthony H. Families - 23/11/2021 Confirmed reviews ALL
Made to wait at reception whilst the person at the desk finished an email, perhaps 4 minutes. We were not even acknowledged for at least two minutes. the room was "tired", the quality of the bed was poor, my wife turned over and I went up and down, bits of missing finish on the furniture. Biggest problem, I slept in my clothes because it was too hot in the room and definitely too hot in the bed - it was the only way to remain at a comfortable temperature overnight. The air conditioning pumped out hot air and was no use at all, so it's not air conditioning at all is it. The price was cheap but we were disappointed.
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