Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,544 reviews

ALLSAFE approved hotel

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Mercure Lisboa Hotel
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+ 20 Services

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051 lisbon
portugal

Fax: (+351)217208089


Check-in from 14h00

Check out up to 12h00

  • AEROBUS:  AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA:  AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL:  SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS:38.737657, -9.165859

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

A Bicicleta - Novotel Lisboa

Our accommodation(s)

Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 66

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,544 reviews

TripAdvisor Rating 4.0/5

1,683 reviews

good room - good breakfast - no cod only cheese

Customer review rating 4.0/5

Farid Solo - 11/01/2022 Confirmed reviews ALL

all good except for only having pizzas and snacks to eat at night where was the cod

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Good location, helpful and friendly

Customer review rating 5.0/5

Anonymous Solo - 29/12/2021 Confirmed reviews ALL

The staff speak very good English and are very helpful. On the day I checked in, the elevator button on my floor didn't work so I called the reception. A reception lady came upstairs and took me downstairs. Then they posted a note immediately that the button doesn't work and please use the stair to get to the floor below and call elevator from there. The next morning, the problem is fixed. The location is quite good, while not in city center, it is a few minutes walk from Sete Rios / Zoo station where there is metro blue line to downtown, trains to Sintra etc, and then there's bus to multiple locations near downtown.

Dear YICHEN Z., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com
Customer review rating 3.0/5

Anonymous Families - 27/11/2021 Confirmed reviews ALL

We have come to you from an outstanding experience at Faro, naturally (not being Lisbon) it was a cheaper hotel but incredibly good. We then had a few minor issues that made it somewhat less attractive: 1. The room was for two people, but was set with towels and glass for one person 2. The safe was locked 3. We were told where to get breakfast. We didn't pay for breakfast, and in any other hotel, when we did not pay for it exclusively, were were told that (i) breakfast is included even if we didn't specifically paid for it (Faro), or (ii) breakfast is not included, and can be taken at this location for an extra X Euros (Coimbra, Seville). We assumed that not being told it is not included, it is part of the room, and took breakfast, only to be told after we began that it cost 14 Euro/person. Not only this is not a professional way of doing it, but considering it was about 2X more expensive than, for example, in Coimbra, it was a pretty sad breakfast in compare to other hotels. So, all in all, an okay experience that will not make us recommend it to friends.

Very attentive to our needs.

Customer review rating 5.0/5

Martha S. Couples - 27/11/2021 Confirmed reviews ALL

Our room was very warm and our room was changed to meet our needs.

Just functional

Customer review rating 2.5/5

Anthony H. Families - 23/11/2021 Confirmed reviews ALL

Made to wait at reception whilst the person at the desk finished an email, perhaps 4 minutes. We were not even acknowledged for at least two minutes. the room was "tired", the quality of the bed was poor, my wife turned over and I went up and down, bits of missing finish on the furniture. Biggest problem, I slept in my clothes because it was too hot in the room and definitely too hot in the bed - it was the only way to remain at a comfortable temperature overnight. The air conditioning pumped out hot air and was no use at all, so it's not air conditioning at all is it. The price was cheap but we were disappointed.

VERY GOOD STAY AS USUAL!

Customer review rating 4.5/5

Jean F. Solo - 20/11/2021 Confirmed reviews ALL

Nice room with view over the aqueduct as requested. Easy check in and out, smiling staff.

Dear JEAN F., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Yes

Customer review rating 3.5/5

Lama Z. Business - 12/11/2021 Confirmed reviews ALL

The hotel was good and comfotable ... thank you very much

Dear Lama z., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Hospitality

Customer review rating 4.0/5

Eric Business - 30/10/2021 Confirmed reviews ALL

Very friendly staff!

Good stay

Customer review rating 4.5/5

Maria-beatrice Business - 27/10/2021 Confirmed reviews ALL

Very nice hotel and friendly staff. Most of them speaking french. Nice roof terrace swimming pool and relaxing area. Nice breakfast buffet.

Good stay

Customer review rating 5.0/5

Nora Solo - 20/10/2021 Confirmed reviews ALL

I really appreciated the helpful tips from the front desk in terms of restaurants in the area; the hotel was very clean and the bed very comfortable. Also the breakfast had great variety of foods to choose from.

Dear Nora Elena U., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Good location for what we wanted to do

Customer review rating 4.5/5

Anonymous Couples - 16/10/2021 Confirmed reviews ALL

Staff very helpful.

An attentive and professional staff,

TripAdvisor rating 5.0/5

jannickingrin 08/01/2021 TripAdvisor review

We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks

Good food

TripAdvisor rating 4.0/5

89d073 Solo travel - 31/12/2020 TripAdvisor review

Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.

nice hotel, friendly people

TripAdvisor rating 4.0/5

GeertV392 22/01/2020 TripAdvisor review

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Comfortable and Trivial

TripAdvisor rating 4.0/5

ricard0201925 Business - 24/12/2019 TripAdvisor review

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

It’s not a Mercure level.

TripAdvisor rating 2.0/5

gnyot Business - 18/12/2019 TripAdvisor review

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

Very nice stay at the hotel

TripAdvisor rating 4.0/5

JOSE CARLOS B Couples - 11/11/2019 TripAdvisor review

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.

lisbon

TripAdvisor rating 2.0/5

peardrf Couples - 22/10/2019 TripAdvisor review

Too expensive for what you get. Small room with small bed. Noisy air con. Disappointing. Long way from the centre but near the Metro. Good food and wine. Helpful staff. Stayed only one night than looked for better value elsewhere.

As poor as Mercures get

TripAdvisor rating 2.0/5

longhaulfromlondon Friends getaway - 19/09/2019 TripAdvisor review

I've stayed in several Mercures this year. One was as good as it gets and this one in Lisbon was a total contrast and as poor as they get. It should probably be a bottom end Ibis. Check in was slow, mostly because the two staff covering the desk were having a conversation and I was not acknowledged once during the six minutes I stood there waiting. Eventually one of them walked away and the other one turned to attend to me without a word of an apology. The person did the basics and no more and I was sent on my way to a room which was run down and tired. There was not for instance a socket at the bedside. It's more than twenty years since people wanted to charge a mobile phone at bedtime but it's not possible at this run down establishment. There were two power sockets in the room. One half way up a wall so totally useless and one by the desk so of limited use but not at night. The room was run down and tired. The room was cleaned each day but rather strangely the housekeeper kept removing partially used shampoo and shower gel and replacing it with new ones, there was plenty in the old ones but they were taken away and new ones left on each of four days. It didn't go well with the notice about environmental protection as it was just a waste of resources and single use plastics. I'm more than happy to use yesterday's shower gel until the container is empty. Breakfast was staffed in the main by disinterested people who clearly didn't like customers getting in their way and interrupting their day. At one point I asked for a spoon which was missing from my place setting. The waiter I asked was setting the next table with a tray full of cutlery. He set that table and two more before bringing me a spoon from the tray he was holding and then it was with bad grace. It's a hotel to avoid and I certainly wouldn't return.

No creamer for two days...

TripAdvisor rating 3.0/5

Saman L Family - 25/08/2019 TripAdvisor review

The restaurant staff where excellent. The cleaning services were good.Location suited our needs while in Lisbon. The hotel did not have creamer for two days, which is very disappointing. Hence, the average rating.

Hi Saman. I am truly sorry that we were not able to provide you creamer for two days since our supplier was not able to deliver this. I am disappointed to learnt that the creamer was the reason for your to give us an average review. Hopefully when you return to Lisbon we will be able to fulfill your requirements. Best regards

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