Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 959 reviews

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Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with a double bed

Photo out of - Standard Room with a double bed

Modern and inviting room, with king-size bed, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Modern and inviting room, with twin beds, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and inviting room with king-size bed, bathroom, desk and sofa, espresso coffee machine, bathrobe and slippers. In-room drinks service and amenities upgrade available. Free WIFI, LCD TV and cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort and convenience during your stay in this room with contemporary decor and twin beds. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and spacious Suite with contemporary decor, a panoramic view of the Águas Livres Aqueduct and a living area to relax in. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 104 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 104 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

5 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Roof Top Swimming Pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 45 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 11.00 € 11 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

MERCURE LISBOA - RESTAURANT

Photo out of - MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Cooking style
International
Capacity
60
Accessibility
Accessible service
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal, 1099-051 Lisbon, Portugal
Telephone +351 21 724 4824
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Start the day with a hot and cold buffet breakfast with a wide range of high-quality products. If you prefer to wake up slowly, order your breakfast to your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  959 reviews

Customer review rating 3.5/5

Annette C. Business - Confirmed reviews ALL

Customer review rating 3.0/5

William H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your continued loyalty and for choosing Mercure Lisboa on several occasions during your recent visits. We are pleased to know that you find our hotel comfortable and our team welcoming, especially during what we understand is a particularly challenging time for you and your wife. First and foremost, we sincerely regret the frustration and discomfort caused during your most recent stay. We fully understand that having to discuss medical matters at reception can be distressing, and we are sorry that the situation left you feeling disappointed. We would like to clarify that the exemption from the city tax for medical reasons is subject to specific legal requirements. Due to the possibility of inspections by the relevant authorities, we are required to keep official supporting documentation issued directly by the hospital or healthcare institution. Unfortunately, appointment confirmation emails alone are not always considered sufficient evidence under the applicable procedures, and our team must ensure that the documentation on file complies with these requirements. We appreciate that, from your perspective, the information previously provided may have created different expectations, and we understand how this inconsistency was frustrating. Please be assured that our intention was never to cause additional stress or inconvenience, particularly given the circumstances surrounding your wife's treatment. Our team was simply seeking to comply with the official documentation requirements that may be requested during an audit or inspection. We truly value your feedback, as it helps us identify opportunities to communicate these requirements more clearly and sensitively in the future. We wish your wife all the very best with her treatment and sincerely hope to have the opportunity to welcome you back under more pleasant circumstances. Kind regards, Mercure Lisboa Team

Customer review rating 3.5/5

Johann S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Lisboa. We are pleased to learn that you appreciated our breakfast, rooftop pool, and the convenient location of the hotel, with easy access to both the city centre and the airport. It is also encouraging to know that these aspects contributed positively to your overall experience. At the same time, we sincerely regret that certain elements of your stay did not meet your expectations. We appreciate your comments regarding the condition of the room, particularly the shower and bedding, as well as your observations concerning the level of service provided. Please be assured that your feedback has been shared with the relevant departments, as continuous improvement remains a priority for us. We would also like to apologize for the inconvenience regarding your ALL Accor membership recognition. This is certainly not the experience we aim to provide to our loyal guests. Furthermore, we understand your concerns regarding reception staffing during busy periods and appreciate you bringing this matter to our attention. Constructive feedback such as yours is invaluable, as it helps us identify areas where we can improve and better meet the expectations of our guests. Thank you once again for your comments and for choosing Mercure Lisboa. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards you expect from the Mercure brand. Kind regards, Front Office Mercure Lisboa Hotel

Customer review rating 4.0/5

Kenny T. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you found our check-in team helpful and cheerful, and that you appreciated the room upgrade and complimentary minibar. We are also pleased that you enjoyed our breakfast during the first two mornings and found our location particularly convenient, with easy access to the main transport hubs. It is especially wonderful to know that you would definitely choose to stay with us again. We are, however, very sorry that your breakfast experience on the third morning did not meet the standard you had enjoyed previously. We completely understand your disappointment regarding the lack of staff, the cold food, items not being replenished and the tables not being cleared promptly. Please accept our sincere apologies. Your comments are very important to us and will be shared with our team so that we can work on improving the consistency of the service we provide. Thank you also for your honest feedback regarding our rooftop pool. We are glad that you enjoyed the area overall, while we understand your feeling that it could benefit from some warmer and more homely touches. We also appreciate your comment regarding the water temperature and understand that this can be a matter of personal preference. Once again, thank you for your constructive feedback and for choosing to stay with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, and we look forward to welcoming you back soon! Ivone Pereira Front-Office Manager

Customer review rating 4.5/5

Martyn B. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the comfort of your room, and the value of your stay, especially during the busy summer season. We completely understand your comments regarding our location. Being a little further from the city centre can mean a longer journey from the airport, and we are sorry if this was less convenient than expected. Regarding dinner, we are sorry to hear that you were unsure where to go. Our team would have been delighted to recommend nearby options, and of course, you could also have enjoyed a relaxing dinner at our own restaurant. We would have been very happy to assist you with this. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back and making your next stay even more enjoyable. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 3.0/5

William H. Couples - Confirmed reviews ALL

Having stayed at the Mecure Hotel in Lisbon I think 4 times in recent weeks we have found the hotel comfortable and friendly. On an earlier visit we were told that we did not have to pay the €8 city tax if we were there for an appointment at the local hospital. So the previous week we forwarded an email confirming my wife's appointment and were told that was fine and we didn't have to pay the €8. But on this occasion I forwarded the email from the hospital confirming the appointment but was told that this didn't fit with the usual process and that we had to get a form from the hospital. My wife is going through Cancer treatment and to be stopped in Reception to highlight this was, in my opinion unnecessary. The email from the Hospital had been accepted the previous week, the receptionist did not raise any concerns when I confirmed I would forward this weeks appointment email to them. If you actually expect us to try and find a person that firstly has these forms and secondly can get it completed at the hospital whilst attending the hospital for potentially serious issues, it leaves me disappointed. Don't let poor processes run your hotel, just common sense.

Dear Guest, Thank you for your continued loyalty and for choosing Mercure Lisboa on several occasions during your recent visits. We are pleased to know that you find our hotel comfortable and our team welcoming, especially during what we understand is a particularly challenging time for you and your wife. First and foremost, we sincerely regret the frustration and discomfort caused during your most recent stay. We fully understand that having to discuss medical matters at reception can be distressing, and we are sorry that the situation left you feeling disappointed. We would like to clarify that the exemption from the city tax for medical reasons is subject to specific legal requirements. Due to the possibility of inspections by the relevant authorities, we are required to keep official supporting documentation issued directly by the hospital or healthcare institution. Unfortunately, appointment confirmation emails alone are not always considered sufficient evidence under the applicable procedures, and our team must ensure that the documentation on file complies with these requirements. We appreciate that, from your perspective, the information previously provided may have created different expectations, and we understand how this inconsistency was frustrating. Please be assured that our intention was never to cause additional stress or inconvenience, particularly given the circumstances surrounding your wife's treatment. Our team was simply seeking to comply with the official documentation requirements that may be requested during an audit or inspection. We truly value your feedback, as it helps us identify opportunities to communicate these requirements more clearly and sensitively in the future. We wish your wife all the very best with her treatment and sincerely hope to have the opportunity to welcome you back under more pleasant circumstances. Kind regards, Mercure Lisboa Team

Customer review rating 3.5/5

Johann S. Couples - Confirmed reviews ALL

Solid hotel that is a little below mercure 4 star standard. Breakfast and rooftop pool are nice, but rooms are outdated and service a mix of understaffed and unprofessional. Location is ok. Positive: - good mercure-standard breakfast - rooftop-pool on 9th floor is nice on a sunny day - location is 10 car minutes to center or airport, 20 minutes by metro incl. the walk to the station Need for improvement: - the rooms (especially the showers) need a renovation, the double bed is actually a twin bed (one bed with two mattresses pushed together not covered by a topper) and not the freshest anymore - the service is not on 4 star standard. Receptionist offered me to join All Accor, although I am a member for many years already. Moreover, at the evening hours there is only one person at the reception, not enough to handle the chaos.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Lisboa. We are pleased to learn that you appreciated our breakfast, rooftop pool, and the convenient location of the hotel, with easy access to both the city centre and the airport. It is also encouraging to know that these aspects contributed positively to your overall experience. At the same time, we sincerely regret that certain elements of your stay did not meet your expectations. We appreciate your comments regarding the condition of the room, particularly the shower and bedding, as well as your observations concerning the level of service provided. Please be assured that your feedback has been shared with the relevant departments, as continuous improvement remains a priority for us. We would also like to apologize for the inconvenience regarding your ALL Accor membership recognition. This is certainly not the experience we aim to provide to our loyal guests. Furthermore, we understand your concerns regarding reception staffing during busy periods and appreciate you bringing this matter to our attention. Constructive feedback such as yours is invaluable, as it helps us identify areas where we can improve and better meet the expectations of our guests. Thank you once again for your comments and for choosing Mercure Lisboa. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards you expect from the Mercure brand. Kind regards, Front Office Mercure Lisboa Hotel

Customer review rating 4.0/5

Kenny T. Solo - Confirmed reviews ALL

Check in staff were helpful and cheerful Received a lovely room upgrade with complimentary mini bar Breakfast was good the first 2 mornings but there seemed to be a lack of staff on the third morning. Food cold or not replenished. Dirty tables etc Pool are is nice could maybe do with some homely touches as seemed quite sterile. Water was a bit too cool for me but most people seemed ok Would definitely stay again as it is so handy to get to transport hubs

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you found our check-in team helpful and cheerful, and that you appreciated the room upgrade and complimentary minibar. We are also pleased that you enjoyed our breakfast during the first two mornings and found our location particularly convenient, with easy access to the main transport hubs. It is especially wonderful to know that you would definitely choose to stay with us again. We are, however, very sorry that your breakfast experience on the third morning did not meet the standard you had enjoyed previously. We completely understand your disappointment regarding the lack of staff, the cold food, items not being replenished and the tables not being cleared promptly. Please accept our sincere apologies. Your comments are very important to us and will be shared with our team so that we can work on improving the consistency of the service we provide. Thank you also for your honest feedback regarding our rooftop pool. We are glad that you enjoyed the area overall, while we understand your feeling that it could benefit from some warmer and more homely touches. We also appreciate your comment regarding the water temperature and understand that this can be a matter of personal preference. Once again, thank you for your constructive feedback and for choosing to stay with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, and we look forward to welcoming you back soon! Ivone Pereira Front-Office Manager

Customer review rating 4.5/5

Martyn B. Couples - Confirmed reviews ALL

The hotel staff were friendly and the room was to our needs and a good price for high summer. The only problem was it was a bit further out of Lisbon and took a while to get there from the airport. We also didn't know where to go for dinner

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the comfort of your room, and the value of your stay, especially during the busy summer season. We completely understand your comments regarding our location. Being a little further from the city centre can mean a longer journey from the airport, and we are sorry if this was less convenient than expected. Regarding dinner, we are sorry to hear that you were unsure where to go. Our team would have been delighted to recommend nearby options, and of course, you could also have enjoyed a relaxing dinner at our own restaurant. We would have been very happy to assist you with this. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back and making your next stay even more enjoyable. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 1.0/5

Mike E. K. Couples - Confirmed reviews ALL

We chose Mercure Lisboa because we had an excellent experience at Mercure Bologna in May. Unfortunately, the two stays could not have been more different. Our experience in Lisbon was extremely disappointing, especially considering the price we paid and the four-star standard we expected from Accor. The room was clearly in need of refurbishment: the curtains had holes, the bed sheets had holes, and the mattress was extremely old and uncomfortable. You could actually feel the metal/structure of the mattress while sleeping. Service was also a major issue. On several occasions, room service did not answer despite calling multiple times. Reception also failed to answer, and on one occasion we were told we would receive a call back, which only happened around 45 minutes later. On other evenings, before 23:00, there was nobody available at the bar, meaning we had to go to reception just to order a drink or get assistance. The pool area was also below expectations: it felt old and poorly maintained, towels were often unavailable, and there were generators from surrounding buildings producing smoke around the pool area. For a four-star hotel, we also did not have basic amenities such as bathrobes or slippers. What makes this even more disappointing is that I am a big fan of Accor and have extensive experience in hospitality myself. I had another stay booked at Novotel Porto, but after this experience, I cancelled it and chose an Airbnb instead. The Airbnb was significantly more modern and comfortable, with excellent pillows and mattress, bathrobes, slippers and even a small welcome gesture. I am sharing this feedback honestly because I genuinely like Accor and expected a much higher standard. I hope the hotel takes this feedback seriously, particularly regarding room condition, mattresses, housekeeping and service availability.

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Mercure Lisboa. We are genuinely sorry to hear that your experience did not meet your expectations. We fully understand your disappointment, particularly given the confidence you placed in the Mercure and Accor brands. We sincerely regret that your stay in Lisbon did not meet your expectations. Regarding the service-related difficulties you experienced, we are sorry for the inconvenience and frustration caused by the waiting times and difficulties in reaching some of our services. The hotel was operating at full occupancy during your stay, which may unfortunately have contributed to longer waiting times than we would have wished. Nevertheless, we fully appreciate that this is not the experience our guests should expect, and we are sorry that this affected your stay. We would also like to mention, simply for context, that we were unfortunately not made aware of the concerns you experienced during your stay, nor did we receive a request for you to speak with a manager or another member of the management team. Had we been given the opportunity at the time, we would have been very pleased to listen to your concerns personally and do our utmost to assist you during your stay. With regard to the generators mentioned in your feedback, we fully understand how unpleasant this must have been, particularly in an area intended for guests to relax. These generators belong to neighbouring buildings and are therefore outside the hotel's direct control. Nevertheless, we regret the impact their operation had on your experience. Please be assured that all the points raised in your complaint have been carefully noted and formally recorded. Your comments are valuable to us and will be shared with the relevant teams. We truly appreciate the time you have taken to provide such detailed and constructive feedback. We understand that your intention is not simply to express your disappointment, but also to highlight areas where improvements can be made. Your comments will therefore be taken into consideration as part of our ongoing efforts to improve the quality and consistency of our services. Once again, please accept our sincere apologies that your stay did not correspond to your expectations. We are particularly sorry that this experience affected your confidence in the Accor Group. We sincerely hope that, despite this disappointing experience, you will allow us the opportunity to restore your confidence in the Mercure and Accor brands in the future. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 3.5/5

Geert B. Business - Confirmed reviews ALL

Daily maintenance cleaned but didn’t replace everything what they took away

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the daily cleaning service. However, we sincerely apologize that some of the items removed during the room service were not properly replenished. We understand how important it is to have everything you need available in your room, and we regret any inconvenience this may have caused. Your comments have been shared with our housekeeping team so that we can improve our procedures and ensure greater attention to detail in the future. We truly appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next stay. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 5.0/5

Yvonne H. Couples - Confirmed reviews ALL

Extremely helpful, allowed us to park our car early in the morning which was a great help for our hospital appointment. Staff extremely helpful and friendly, room very comfortable, and a good selection for breakfast.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you found our hotel to be well located and offering excellent value for money. It is especially rewarding to know that our team was able to assist you by providing early parking for your hospital appointment and that their helpfulness and friendliness contributed positively to your stay. We are also pleased that you enjoyed the comfort of your room and the variety offered at breakfast. Your kind comments will be shared with our team, who will be delighted to know their efforts made a difference. We look forward to welcoming you back to Mercure Lisboa in the near future. Kind regards, Mercure Lisboa Team

Customer review rating 4.5/5

Mark W. Couples - Confirmed reviews ALL

The staff are extremely welcoming and make you feel at home immediately. The room is clean and quiet, and the location is excellent, close to Metro and Bus station.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of your room, and, most importantly, the warm welcome provided by our team. Creating a friendly and welcoming atmosphere where our guests feel at home is one of our main priorities, so it is especially rewarding to know that we achieved this during your stay. We truly appreciate your kind comments regarding the cleanliness and quietness of the room, as well as our proximity to public transportation, which makes exploring the city easier for our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 2.0/5

Robert W. Couples - Confirmed reviews ALL

Member of staff on welcome was amazing. However I waited more than 10mins a few times at the bar as no staff about. There was an issue with the shower in the room. It took over 90mins to get repaired, by which time we missed our dinner reservations elsewhere. Cleaning staff removed the key we left in electric, meaning devices didn't charge during the day, when required for an online meeting that evening.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that the team member who welcomed you made such a positive impression. Your kind words regarding their service are greatly appreciated and will be shared with the team. At the same time, we are sincerely sorry to learn about the inconveniences you experienced during your stay. We understand your frustration regarding the waiting times at the bar and the delay in resolving the shower issue. We particularly regret that this situation caused you to miss your dinner reservation, and we appreciate how disappointing this must have been. We are also sorry to hear about the misunderstanding regarding the key card left in the room, which prevented your devices from charging as planned. We understand the importance of having fully charged devices, especially when preparing for an online meeting, and regret any inconvenience caused. Please accept our sincere apologies for these shortcomings. Your comments have been shared with the relevant departments so that we can review our procedures and improve our service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable experience. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Henk B. Couples - Confirmed reviews ALL

No remarks at all, very pleased to have a nice room (upgraded).

Dear Mr. Henk B., Thank you very much for sharing your feedback with us. We are delighted to know that our location, close to the bus station, was convenient for your stay after a late-night event. It is also wonderful to hear that you were very pleased with your room and that the complimentary upgrade helped make your experience even more enjoyable. Your kind words mean a lot to us, and we truly appreciate your confidence in Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Mercure Lisboa

Customer review rating 4.5/5

Geoffrey B. Couples - Confirmed reviews ALL

Reception staff welcoming and assistive. Large, comfortable room with large bathroom, shower excellent. Good to have an electric kettle. Fridge very useful. The man at the bar was delightful and very helpful.

Dear Guest, Thank you very much for taking the time to share your feedback about your stay at Mercure Lisboa. We are delighted to hear that you enjoyed our welcoming and helpful reception team, as well as the comfort and spaciousness of your room and bathroom. It is also wonderful to know that the shower, electric kettle, and in-room fridge contributed positively to your experience. We are especially pleased that our bar colleague made such a positive impression with his friendliness and helpful service. Your kind words will certainly be shared with the team. Thank you once again for your comments. We look forward to welcoming you back to Mercure Lisboa in the near future. Kind regards, Front Office Team Mercure Lisboa

Customer review rating 5.0/5

Antonio L. O. E. Business - Confirmed reviews ALL

Nice hotel and good employees.

Dear Guest, Thank you very much for sharing your feedback about your stay at Mercure Lisboa. We are delighted to know that you found our hotel comfortable and appreciated the service provided by our team. Your kind words are a great encouragement to all of us and motivate us to continue delivering the best possible experience to our guests. Thank you once again for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Hotel Mercure Lisboa

Customer review rating 4.5/5

Theophilus A. A. Solo - Confirmed reviews ALL

I had an excellent experience, thanks to your exceptional staff. Carolina and Julia went above and beyond by checking the mattresses in several rooms to find one that would best accommodate my injured back. Although the rooms ultimately had the same mattress type, I am highly satisfied with and grateful for their efforts. Additionally, when I had to check out early, Diana promptly processed a refund for my advance payment for the unused nights. Please pass along my sincere thanks to Carolina, Julia, and Diana for their outstanding customer service. I truly appreciate their assistance and hospitality.

Dear Guest, Thank you very much for sharing your wonderful feedback regarding your recent stay at Mercure Lisboa. We are truly delighted to know that you had an excellent experience with us. It is especially rewarding to hear that Carolina and Julia went above and beyond in their efforts to help you find the most suitable room for your comfort. Their dedication and genuine care for our guests are qualities we highly value, and your recognition of their efforts means a great deal. We are also pleased to learn that Diana was able to assist you promptly with your early check-out and refund request. Providing efficient and caring service is our priority, and we are delighted that our team met your expectations. Please rest assured that your kind words and sincere thanks will be shared with Carolina, Julia, and Diana. They will be thrilled to know that their assistance made such a positive impact on your stay. Thank you once again for choosing Mercure Lisboa. We hope your back continues to improve and look forward to welcoming you back in the future for another comfortable and enjoyable stay. Kind regards, Front Office Team Mercure Lisboa

Customer review rating 2.0/5

Eduardo J. D. Couples - Confirmed reviews ALL

The hotel is just "ok", near train station, the location is accessible. However, the experience was a bit disappointing. One staff (Andre') did not know the new policy despite emphasizing that the reception offered us a discounted breakfast during our check, but instill insisted that we were given the wrong information, made an effort to have breakfast outside, then made a complain regarding the disparity of the offer, turned out he is wrong, from then on we already had a bad first impression, notices that they lack the "warm" hospitality. No genuine apology from the staff just a generic manager's apology. If we hadn't brought it up or reminded him about what they heto us, he wouldn't have realized that he was wrong, without realizing the struggle we had to take to find a breakfast place on a weekend at 6:30 am, And he just gave a plain 'sorry' as a mere formality, acting as if nothing happened. The room itself is decent, but the airconditiong is barely cooling, 35-38 C outside and around 25-28 C inside despite lowering the thermostat and no one bothered to check it or at least check on our stay. we stayed for 8 nights.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Lisboa. We are sorry to learn that your experience did not fully meet your expectations, particularly during the breakfast promotion interaction and throughout your stay. We understand how frustrating it must have been to receive conflicting information, especially when it resulted in the inconvenience of having to look for an alternative breakfast option early in the morning. Please accept our sincere apologies for the confusion and for the impression this situation left on you. We also regret that the service you received did not reflect the warm and attentive hospitality that we strive to provide. Your comments regarding the handling of the situation, the lack of proactive follow-up, and the manner in which the issue was resolved have been noted and will be reviewed with the team to help us improve our guest experience. Furthermore, we are sorry to hear about the difficulties you encountered with the air conditioning during a period of particularly high temperatures. We understand how important a comfortable room environment is, especially during an extended stay of eight nights, and we regret that this affected your comfort. On a positive note, we are pleased that you found our location convenient and appreciated the accessibility of the area, as well as the overall condition of your room. Thank you once again for sharing your observations. Feedback such as yours is invaluable as it helps us identify opportunities for improvement. We hope that you will give us another opportunity in the future to provide you with a more satisfying experience. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa

Customer review rating 5.0/5

Heather T. Couples - Confirmed reviews ALL

Feom check in to check out we had a great stay here. Staff were friendly, rooms were lovely and location great to connect to city centre

dear Guest, Thank you for taking the time to share your feedback about your recent stay at Mercure Lisboa. We are delighted to hear that you had a great stay with us from check-in to check-out. It is especially rewarding to know that our team’s friendly service, the comfort of our rooms, and our convenient location helped make your visit enjoyable. Our aim is to provide a welcoming and comfortable experience for all our guests, and your kind comments are a wonderful encouragement for our team. Thank you once again for choosing Mercure Lisboa. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa

Customer review rating 4.0/5

Jens D. Families - Confirmed reviews ALL

Clean, friendly, helpful. Rooftop pool. Good price and quality ratio.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you appreciated the cleanliness of our hotel, the friendly and helpful service provided by our team, and our rooftop swimming pool. It is also wonderful to know that you found Mercure Lisboa to offer a great balance between quality and value. Your positive feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences. We look forward to welcoming you back to Mercure Lisboa in the near future. Kind regards, The Mercure Lisboa Team

Customer review rating 4.0/5

Amelie L. Families - Confirmed reviews ALL

Overall, our stay was fine. There was a problem with our room the second night. We were given a different room right away. We enjoyed the pool and most of the staff was very friendly. We were given wrong information about the city tax. Was told I did not have to pay for my nephew but then were asked to pay for both at the end. I did not ask for cleaning most of the time but were bothered multiple times really early the day we were leaving even though checkout was 12 pm.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Lisboa. We are pleased to know that, overall, you had a good stay and that you enjoyed our swimming pool. We also appreciate your kind words about our team and are glad that the room issue you experienced on the second night was resolved promptly with a room change. We are sorry, however, for the confusion regarding the city tax. Please allow us to clarify that, in accordance with the Lisbon Municipal Tourist Tax regulation, the tax is applicable to all guests aged 13 years and over. We apologize if incorrect information was provided during your stay and understand the frustration this may have caused. We also regret that you were disturbed by housekeeping on the morning of your departure. Although check-out time is until 12:00 pm, we understand the importance of allowing guests to enjoy their stay undisturbed, especially on their last day. Your comments have been shared with the relevant team to help us improve our service and communication. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Lisboa and provide an even smoother experience in the future. Kind regards, The Mercure Lisboa Team

Customer review rating 4.5/5

Ashraf E. G. R. Families - Confirmed reviews ALL

Very positive. Thank you for the connected rooms which was very convenient. Breakfast was excellent. Staff very friendly. You need a better functioning AC and fridge.

Dear Guest, Thank you very much for taking the time to share your feedback about your stay at Mercure Lisboa. We are delighted to know that you had a very positive experience and that the connected rooms were convenient for your stay. It is also wonderful to hear that you enjoyed our breakfast and found our staff friendly and welcoming. We appreciate your comments regarding the air conditioning and the refrigerator. Please be assured that your feedback is valuable and has been shared with the relevant departments so that we can continue improving our facilities and guest experience. Thank you once again for your kind words and constructive observations. We hope to have the pleasure of welcoming you back to Mercure Lisboa in the near future. Kind regards, The Mercure Lisboa Team

Customer review rating 4.0/5

Marcin Z. Families - Confirmed reviews ALL

Basen

Szanowny Gościu, Dziękujemy za podzielenie się swoją opinią na temat pobytu w hotelu Mercure Lisboa. Cieszymy się, że docenił Pan/Pani dogodną lokalizację hotelu w pobliżu stacji metra oraz jakość naszych śniadań. Miło nam również wiedzieć, że basen przyczynił się do udanego pobytu. Mamy nadzieję, że wkrótce ponownie będziemy mieli przyjemność gościć Pana/Panią w Lizbonie. Z poważaniem, Zespół Mercure Lisboa

Other web-users rate our hotel

  • 389 reviews 8.4/10 Location
  • 592 reviews 6.5/10 Room
  • 583 reviews 8.7/10 Service
  • 16 reviews 6.2/10 WiFi
  • 273 reviews 7.5/10 Breakfast
  • 216 reviews 7.2/10 Cleanliness
  • 168 reviews 7.5/10 Pool
  • 136 reviews 3.5/10 Vibe

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