Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,042 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Enjoy a relaxed and welcoming atmosphere with a menu inspired by traditional Portuguese cuisine and local products. Open from 18:30 to 22:30, with a snacks menu available from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,042 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Decent hotel at a decent price

TripAdvisor rating 4.0/5

willdejager TripAdvisor review

Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again.

Customer review rating 4.0/5

William S. Business - Confirmed reviews ALL

The room needs to be refurbished. No place to plug laptop or phone. Flood panels are loose and bathroom is outdated. The wear and tear are visible on all the furniture.

Dear Mr. William S., Thank you for sharing your feedback regarding your stay at Mercure Lisboa. We are sorry to hear that some aspects of the room did not meet your expectations. Your comments about the need for refurbishment, availability of power outlets, and the condition of the furniture and bathroom are very valuable to us. Please be assured that we are working on improvements to enhance comfort and functionality for our guests. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Regards, Paulo Castro

OK Hotel close to the subway stop. Clean. Good breakfast included

TripAdvisor rating 3.0/5

752snailm TripAdvisor review

We arrived early and our room wasn’t ready for check-in, no bar or restaurant open until supper time. Hotel was clean. After checking in there was a bad smell in the hallway, but luckily nothing in our room. The air conditioning does not work so the room was very muggy, had to leave window open and listen to traffic noise. Room was clean with a mini fridge that was stocked daily of small items like orange juice, water, and chocolate bars. Wi-Fi worked trouble free for us. TV uses local cable with no choice for streaming services. Short walk to the subway or to restaurants and bars. Short subway ride away from more dense shopping and eating areas. No fitness center or laundry services. Offers a very good breakfast selection

Dear Guest, Thank you for sharing your experience with us and for choosing Hotel Mercure Lisboa for your stay. Your feedback is very important to us as it helps us improve our services continuously. We sincerely apologize for the inconveniences you mentioned, including the delay at check-in, the smell in the hallway, and the air conditioning issue. Please be assured that we will review these matters internally to prevent them from happening again. Regarding your comment about the lack of laundry service, we would like to inform you that we do offer laundry service from Monday to Friday for your convenience. Should you need this service during a future stay, you can request it directly at the reception. We remain at your disposal for any further assistance and hope to have the opportunity to welcome you again, providing an even more pleasant experience. Kind regards, Paulo Castro Hotel Mercure Lisboa

Customer review rating 2.0/5

Paresh V. Business - Confirmed reviews ALL

Mercure hotel is associated with a nice brand & quality. I didn't find that in Mercure Lisboa Hotel. The room was old with multiple repairs visible, plus some items requiring maintenance. The breakfast choices were limited with not so pleasant welcome (maybe staff were overworked?).

Dear PARESH V. Thank you for sharing your experience with us. We sincerely regret that your stay did not meet the expectations associated with the Mercure brand. We have noted your comments regarding: Room condition: We apologize for the visible repairs and maintenance issues. Our maintenance team has been informed to address these concerns promptly. Breakfast and welcome: We are sorry that the variety was not satisfactory and that the welcome did not reflect the warm hospitality we strive for. We are reinforcing training with our team to ensure a more pleasant experience. Your feedback is invaluable in helping us improve and deliver the quality our guests deserve. If you are willing, we would appreciate more details about your stay so we can take more specific actions. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Paulo Castro Hotel Mercure Lisboa

Customer review rating 5.0/5

Said T. A. Friends - Confirmed reviews ALL

Amazing hotel with big rooms and location

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Other web-users rate our hotel

  • 415 reviews 8.6/10 Location
  • 614 reviews 6.2/10 Room
  • 639 reviews 8.7/10 Service
  • 18 reviews 6.5/10 WiFi
  • 307 reviews 7.4/10 Breakfast
  • 238 reviews 6.4/10 Cleanliness
  • 193 reviews 6.9/10 Pool
  • 164 reviews 4.4/10 Vibe

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.