Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 942 reviews

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Mercure Lisboa Hotel - Image 1
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AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

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Room 1

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  942 reviews

Customer review rating 4.0/5

Kenny T. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you found our check-in team helpful and cheerful, and that you appreciated the room upgrade and complimentary minibar. We are also pleased that you enjoyed our breakfast during the first two mornings and found our location particularly convenient, with easy access to the main transport hubs. It is especially wonderful to know that you would definitely choose to stay with us again. We are, however, very sorry that your breakfast experience on the third morning did not meet the standard you had enjoyed previously. We completely understand your disappointment regarding the lack of staff, the cold food, items not being replenished and the tables not being cleared promptly. Please accept our sincere apologies. Your comments are very important to us and will be shared with our team so that we can work on improving the consistency of the service we provide. Thank you also for your honest feedback regarding our rooftop pool. We are glad that you enjoyed the area overall, while we understand your feeling that it could benefit from some warmer and more homely touches. We also appreciate your comment regarding the water temperature and understand that this can be a matter of personal preference. Once again, thank you for your constructive feedback and for choosing to stay with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, and we look forward to welcoming you back soon! Ivone Pereira Front-Office Manager

Customer review rating 4.5/5

Martyn B. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the comfort of your room, and the value of your stay, especially during the busy summer season. We completely understand your comments regarding our location. Being a little further from the city centre can mean a longer journey from the airport, and we are sorry if this was less convenient than expected. Regarding dinner, we are sorry to hear that you were unsure where to go. Our team would have been delighted to recommend nearby options, and of course, you could also have enjoyed a relaxing dinner at our own restaurant. We would have been very happy to assist you with this. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back and making your next stay even more enjoyable. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 1.0/5

Mike E. K. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Mercure Lisboa. We are genuinely sorry to hear that your experience did not meet your expectations. We fully understand your disappointment, particularly given the confidence you placed in the Mercure and Accor brands. We sincerely regret that your stay in Lisbon did not meet your expectations. Regarding the service-related difficulties you experienced, we are sorry for the inconvenience and frustration caused by the waiting times and difficulties in reaching some of our services. The hotel was operating at full occupancy during your stay, which may unfortunately have contributed to longer waiting times than we would have wished. Nevertheless, we fully appreciate that this is not the experience our guests should expect, and we are sorry that this affected your stay. We would also like to mention, simply for context, that we were unfortunately not made aware of the concerns you experienced during your stay, nor did we receive a request for you to speak with a manager or another member of the management team. Had we been given the opportunity at the time, we would have been very pleased to listen to your concerns personally and do our utmost to assist you during your stay. With regard to the generators mentioned in your feedback, we fully understand how unpleasant this must have been, particularly in an area intended for guests to relax. These generators belong to neighbouring buildings and are therefore outside the hotel's direct control. Nevertheless, we regret the impact their operation had on your experience. Please be assured that all the points raised in your complaint have been carefully noted and formally recorded. Your comments are valuable to us and will be shared with the relevant teams. We truly appreciate the time you have taken to provide such detailed and constructive feedback. We understand that your intention is not simply to express your disappointment, but also to highlight areas where improvements can be made. Your comments will therefore be taken into consideration as part of our ongoing efforts to improve the quality and consistency of our services. Once again, please accept our sincere apologies that your stay did not correspond to your expectations. We are particularly sorry that this experience affected your confidence in the Accor Group. We sincerely hope that, despite this disappointing experience, you will allow us the opportunity to restore your confidence in the Mercure and Accor brands in the future. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 3.5/5

Geert B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the daily cleaning service. However, we sincerely apologize that some of the items removed during the room service were not properly replenished. We understand how important it is to have everything you need available in your room, and we regret any inconvenience this may have caused. Your comments have been shared with our housekeeping team so that we can improve our procedures and ensure greater attention to detail in the future. We truly appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next stay. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 5.0/5

Yvonne H. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you found our hotel to be well located and offering excellent value for money. It is especially rewarding to know that our team was able to assist you by providing early parking for your hospital appointment and that their helpfulness and friendliness contributed positively to your stay. We are also pleased that you enjoyed the comfort of your room and the variety offered at breakfast. Your kind comments will be shared with our team, who will be delighted to know their efforts made a difference. We look forward to welcoming you back to Mercure Lisboa in the near future. Kind regards, Mercure Lisboa Team

Other web-users rate our hotel

  • 395 reviews 8.5/10 Location
  • 600 reviews 6.4/10 Room
  • 587 reviews 8.7/10 Service
  • 16 reviews 6.8/10 WiFi
  • 272 reviews 7.4/10 Breakfast
  • 219 reviews 7.2/10 Cleanliness
  • 170 reviews 7.4/10 Pool
  • 140 reviews 3.5/10 Vibe

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