Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,181 reviews

Mercure Lisboa Hotel - Image 1
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

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Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,181 reviews

TripAdvisor Rating  4.0/5  1,758 reviews

Nice size room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good afternoon, Thank you for your feedback and for choosing to stay with us at Mercure Lisboa. We\'re glad to hear that you had a good stay overall. We apologize for the inconvenience caused by the room\'s ventilation. Your comfort is important to us, and we will look into improving the ventilation in our rooms. If there\'s anything else we can assist you with or if you have any further suggestions, please don\'t hesitate to let us know. We hope to welcome you back soon and provide you with an even better experience. Best regards, The Mercure Lisboa Team Paulo castro

bad stay

Customer review rating 1.5/5

Lotfi Business - Confirmed reviews ALL

Dear M. Lotfi, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. As a valued platinum member, your comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations. We are sorry to hear that the reception was not welcoming and that the breakfast did not meet your standards. Your comments regarding the lack of vegetables and cold cuts, as well as the condition of the rooms, are very important to us. We will address these issues with our team to ensure improvements are made. We appreciate your loyalty and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Paulo Castro

Fijn verblijf

Customer review rating 4.5/5

Marjan Friends - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed our convenient location near the Parc Zoölogique metro station, as well as our restaurant and the nearby dining options. Regarding the swimming pool, we appreciate your suggestion about opening the roof on warm April days. We will certainly consider this to enhance our guests\' experience. We look forward to welcoming you back to Mercure Lisboa soon. Best regards, Paulo castro The Mercure Lisboa Team

Almost very good

Customer review rating 1.0/5

Mauricio Couples - Confirmed reviews ALL

Dear Mr. Mauricio, We would like to inform you that Accor Group has strict security procedures regarding credit cards. As indicated in your reservation confirmation, it is necessary to present the credit card used for payment at check-in. Failure to present the card will result in the refund of the prepaid amount and direct billing to the guest at check-in. This security procedure was certainly explained during check-in. We confirm that the prepaid amount has already been refunded and typically takes about 48 hours to be credited to your bank account, depending on your bank\'s policy. Thank you for your understanding, and please feel free to reach out if you have any further questions. Best regards, Paulo Castro The Mercure Lisboa Team

Well located, catering was awesome, helpdesk very positive and welcoming.

Customer review rating 3.5/5

Verners I. Couples - Confirmed reviews ALL

Dear Verners I., Thank you for sharing your feedback regarding your recent stay at Hotel Mercure Lisboa. We sincerely apologize for the condition of the room, particularly the peeling tapestry and damaged wall. Your comments are invaluable to us, and we will address these issues promptly to ensure a better experience for future guests. We are delighted to hear that you enjoyed the pool and found the water temperature satisfying. Your positive remarks about the pool are greatly appreciated. We hope to have the opportunity to welcome you back and provide you with an improved experience. If there is anything else we can assist you with, please do not hesitate to let us know. Best regards, Paulo Castro Hotel Mercure Lisboa Team

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Other web-users rate our hotel

  • 444 reviews 8.1/10 Location
  • 662 reviews 6.2/10 Room
  • 694 reviews 8.6/10 Service
  • 18 reviews 6.3/10 WiFi
  • 323 reviews 7.7/10 Breakfast
  • 252 reviews 6.5/10 Cleanliness
  • 205 reviews 7.8/10 Pool
  • 170 reviews 3.8/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.