Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,270 reviews

Mercure Lisboa Hotel - Image 1
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,270 reviews

TripAdvisor Rating  4.0/5  1,744 reviews

Okay stay

Customer review rating 3.5/5

Kb Business - Confirmed reviews ALL

10/10 for the bed The water situation was disappointing. You only receive water in your room upon arrival. After that, you have to pay for a bottle of water. I think water should be replenished daily.

Dear KELLEY B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Friendly staff, but...

Customer review rating 2.5/5

J Couples - Confirmed reviews ALL

The staff members were very friendly and helpful (except a manager-looking guy with glasses at the reception. He seemed grumpy all the time for some reason). The room itself was decent. It definitely looked old-fashioned, but at least it was clean and comfortable. Would've been better if the TV was updated to allow screen mirroring. Limited options at breakfast. Wouldn't have paid for it had there been any other options near the hotel. The hotel is not too far from the train and coach station. Might be an ideal location for people who are arriving/leaving Lisbon. However, if you are planning on spending a few days in town there are better options closer to the city centre.

Dear JIASHUN L., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Almost nothing worked as it should

Customer review rating 0.5/5

Maciej Families - Confirmed reviews ALL

Hotel is untidy, procedures are not followed, breakfasts are untasty, general lack of leadership in every aspect

Dear Katarzyna T., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Normal stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

friendly staff. Its possible to find best with the same price in lisbon

Dear TIAGO P., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

3 night stay, comfortable and clean

Customer review rating 4.0/5

Ash Business - Confirmed reviews ALL

I enjoyed my stay, though the hotel was a bit understaffed, so the bar and restaurant service wasn't great. Good quality breakfast options though, and all reasonably priced. Nice a roof top swimming pool for this kind of hotel, though it was a but wet and windy, so I didn't get to use it.

Dear Ashley Turner C., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

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Other web-users rate our hotel

  • 467 reviews 8.2/10 Location
  • 678 reviews 5.8/10 Room
  • 717 reviews 9/10 Service
  • 18 reviews 8/10 WiFi
  • 314 reviews 7.5/10 Breakfast
  • 252 reviews 5.9/10 Cleanliness
  • 195 reviews 6.6/10 Pool
  • 165 reviews 3.5/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.