Customer review rating 4.3/5 4,292 reviews
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AllSafe and Clean & Safe label against Covid19 certified hotel. Health Support Offering.
Easy access to transport and close to many restaurants
Heated, covered pool on the top floor of the hotel
5 meeting rooms equipped for a capacity of 150 people
Close to Lisbon Zoo, Gulbenkian and El Corte Inglés
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.
Type of cuisine: International
Number of meeting rooms: 5
Maximum size: 66 m²
Maximum capacity: 50 people
Maximum banquet capacity: 32 people
100% genuine reviews from our guestsFind out more
Not a really pleasant stay
Sónia S. Couples - 15/02/2021 Confirmed reviews ALL
I booked the only suite in the hotel and had several problems: - No internet (supposedly there was wifi throughout the hotel) - There were almost no TV channels (4 or 5 only) - When I booked I made sure to check on the website if the restaurant was open (it said yes), but what they didn't say was that they only had for "dinner" were snacks - I went to the bar to order 2 drinks and they didn't have anything like natural orange juice (which was on the breakfast list to choose from) - The room smelled like plumbing - The wallpaper in the living room was peeling off - There was a huge noise in the room every 40 minutes that sounded like the air conditioning motor, but the ACs were all off; I called the reception and they said they didn't know what it was and that at the weekend there was no maintenance and the solution to all these problems was to move me to a smaller room than the one I had requested; - After 2 hours they called me because they had already identified that the noise was from the motor that was managing the heating of the ceiling lights, so when I turned off the lights the noise should stop; - Breakfast arrived exactly at the requested time, but some of the products that we had marked on the list were not available and we were not even informed, the things were simply not on the tray and the quantities were super small (for example, each of us received 1 croissant of 7 centimeters which is not breakfast for an adult) - The shower is at such a height that a person can't stand from down there and you can't adjust the height (my husband had to take it squatting down); - The bathroom ceiling was damp and the respirator was full of dust I have some videos and photos in case you want me to share.
Stephan B. Solo - 31/01/2021 Confirmed reviews ALL
One comment: I booked my room from 27.01 to 30.01.21 (Room No. 505)but because of sudden new portuguese government rules I had to leave Lisbon already on the 28.01.21 which was the last day for flights out of Lisbon to Brasil. in my opinion the two not used nights should be credited to my account. The problem was governmental. I am looking forward to this credit.
Good location for hospitals
Anonymous Couples - 15/01/2021 Confirmed reviews ALL
Staff very helpful Room clean and felt COVID safe Bathroom needs updating
An attentive and professional staff,
jannickingrin 08/01/2021 TripAdvisor review
We all know how difficult is the period for the staff of Hotels during Covid. Despite it, the staff of this Mercure hotel have kept a strong motivation, were professional and very kind. They were very helpful and did their best for us. We spent a very good time in Lisbon. Thanks
89d073 Solo travel - 31/12/2020 TripAdvisor review
Had dinner. Served by the A Bicicleta restaurant staff, which is the Novotel's restaurante, a few buildings up the sane avenue. The Mercure Lisboa Hotel is a five star in a four star hotel, a bit rundown. Anyway, it was whorthful a experience.
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