Best price guaranteeHow it works?
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
Just 15 minutes (by metro) from the center of Lisbon
Perfect location for morning runs in Monsanto Forest Park.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
AV JOSE MALHOA 23
Nº de Registo:323
Check-in from 14h00
Check out up to 12h00
AEROBUS : AEROBUS AV JOSE MALHOA
LINHA AZUL - GAIVOTA : AZUL JARDIM ZOOLOGICO
LINHA AZUL - INTERNATIONAL : SANTA APOLONIA
LISBOA At 7km / 4.35 miles
CAIS DO SODRE At 7km / 4.35 miles
TERREIRO DO PACO At 7km / 4.35 miles
A1 At 10km / 6.25 miles
A2 At 2km / 1 miles
A5 At 2km / 1.24 miles
LISBOA At 6km / 3.73 miles
LISBOA SANTA APOLONIA At 6km / 3.73 miles
SANTA APOLONIA At 6km / 3.73 miles
SETE RIOS At 0.3km / 0.19 miles
SETE RIOS At 0.2km / 0.12 miles
GPS :38.737657, -9.165859
The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, for a comfortable stay; the Superior Room, for those looking for a wider range of services, such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.
Number of meeting rooms: 5
Maximum size: 66 m²
Maximum capacity: 50 people
Maximum banquet capacity: 32 people
100% genuine reviews from our guestsFind out more
Pleased with service
John T. Couples - 10/03/2020 Confirmed reviews ALL
Great service from staff . Room clean and comfortable.
No happy at all
Richard Business - 29/02/2020 Confirmed reviews ALL
Dear Henrique, Thank you for your quick feedback. As I am travelling a lot in all Europe and using very often the hotels of Accor group, I take the opportunity and my time to make some constructive critiques of your employees and your hotel Mercure, after coming 3 times in your hotel. - There is no real warm welcome for Accor members. - I supposed to have a “better” room when I informed your reception desk that I am a GOLD member, this had to be done before i arrive. This show you clearly that your employee didn’t check before, if was a « tourist » or a GOLD member who comes often for business trip. - Even if the room was with a coffee machine but I am sorry to say it was horrible, ugly, the bathroom broken and repaired badly. The fridge was so noisy at night I had to remove the electricity of the fridge to sleep. I know you will renovate this hotel + Novotel next year may be (not yet sure as it depends on your current negotiation and contract). While you renovate this hotel, I think it will be good idea to renovate some rooms for VIP customers. The customer experience is the most important thing to have regular, profitable and satisfied customers. - My company books often my hotels in all Europe and never add breakfast because it depends If I take it or not. However. It’s written very very very clear that the hotel can take the breakfast money from the AMX provided by our AMX agency. This morning, I had a horrible experience with your employees asking me to pay just after the breakfast, feeling that if I will not pay I will escape the hotel....I had to call personally my Américain Express agency (AMX) in Paris asking them to talk and confirm to your reception desk they ca take the money. Sorry to say that but you really need to learn your employees how to treat GOLD/Premium Customers. To give you a concrete example happened to me some weeks ago in Belgium, with Novotel. I had the same situation about Breakfast, the reception Manager told me, no problem Mr C., don’t do any thing, we will solve this issue directly with your AMX, they solved it and I left happy. Do you see the difference? Today, I wasn’t happy at all of your employees and how they treated this issue of breakfast. Hope this will help you to improve my next customer experience, training your employees how to satisfy customers but also for all other GOLD/Platinum members. Obergado Best regards Richard Richard C.
Good stay for our last night before departing
Ml Families - 26/02/2020 Confirmed reviews ALL
Good stay for our last night before departing. Nice breakfast choice!
David M. Couples - 22/02/2020 Confirmed reviews ALL
Our room was ok but when using the shower it flooded the bathroom floor so we asked to be moved to another room. They gave us a pri room which was better but it really should not happen after travelling a long way the last thing you want is messing around changing rooms. This is rated a 4 star hotel well it only gets a 3 from us.
comfort and good service
Nuria R. Friends - 10/02/2020 Confirmed reviews ALL
I stayed 5 nights, very comfortable and service was excellent. Special recognition to the breakfast and dinner teams. Great human beings sensitive, courteous and very accommodating.
In partnership with TripAdvisor