Mercure Lisboa Hotel 4 stars

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

Checking in process was appalling. After check in, everything was ok. Wont ever stay here again

Rwally good, friendly and helpful staff team with sense of humour.

When we arrived at the reception, we felt we were welcome by the staff and found welcome fruits in the room however when we asked about slippers and bathrobe later at the reception, we were told that we booked a standard room therefore no slippers or bathrobe in the room and that we should have booked a Privilege room. Generally speaking he must be right but I'm a gold member and usually upgraded so in a way I was surprised to hear that.

Like the attention to guests, location and a good choice for breakfast. My room was upgraded on arrival. Thank you.

The room was very clean and nice. Very polite staff at reception and in the breakfast restaurant. Overall a good stay for a good price. Some points to improve: - the water pressure was very low. It was not nice to take a shower. - the toaster at breakfast buffet was broken. Took ages to get a half-toasted toast. - the process to enter the swimming pool was complicated and did not work because the receptionist was not able to answer the phone because at that time the reception was very busy and she was alone. - the shower in the men's changing room at the swimming pool was not clean. Don't wanted to take a shower there. But the shower directly at the poolside was good with high water pressure. Would have loved to have the same in the room.

Its was a very nice experience the staff was a mezeing stresmely kind and helpful. Thank you for you all and I m sp hope to see you all soon.

the should be renovated urgently. very old rooms, the windows are very small.

This was one of my worst experiences at an Accor hotel. We had to wait a long time to be served at arrival and did not receive any upgrade even though I have a Platinum meeting planner card. The room was unbelievably hot all the time and even though both myself and my husband asked if someone could come to adjust the temperature, no one ever did. I had initially requested to use 2000 points to deduct 40 euros from my total bill and when I asked if I could use more points at check out, I was refused

Wi-fi was not working and it was difficult to access to the swimming pool - and in the end, it was not possible.

The staff were great, and my room was upgraded to a suite! But when we tried to eat dinner in the restaurant, it was closed to us because it had been given over completely to a Globus tour group. We were able to get a burger and salad in the bar, which was enough; but you shouldn't do things like this.

first 3 night we got a "small" room .not what we paid for... the hotel is good breakfast is good.we prefare more from wedgetable(fresh) like tomato

Clean, good quality breakfast, nice staff

Check in was efficient, luggage storage too. The rooms were spacious and well equipped. Breakfast was excellent but bar food was limited. The staff were friendly and helpful. I would stay again and recomend the hotel.

" Very kind people , It´s not near from the tourist places , It appears being a " business hotel ". It was better than my expectation because I did´t have a good stay at Mercure Figueira da Fóz some days before . In resume , I am glad to participate of Le Club Accor and , for sure , iI will look always for Accor Hotels in the futures trips.