Sofitel Lisbon Liberdade

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Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.7/5 651 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Luxury shopping

  • In front of the metro station

  • Near to Lisbon's Funicular and Bairro Alto

  • Near Santa Justa Lift

  • Elegant suites offering the comfort of an apartment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

Telephone +351 21 322 8300

Fax +351 21 322 8310

Contact email

  • CAIS DO SODRE GARE DO ORIENTE:  91 AVENIDA

  • CAMPO DE OURIQUE STA APOLONIA:  709 AVENIDA

  • AMADORA ESTE - SANTA APOLÓNIA:  BLUE AVENIDA

  • Metro:  Avenida

  • CASCAIS:  CAIS DO SODRE

  • NORTH SOUTH EAST WEST:  STA APOLONIA

  • RER AVENIDA SINTRA:  ROSSIO

  • By plane

    PORTELA At 8km / 4 miles

  • By boat

    CAIS DO SODRE At 3km / 1 miles

  • By boat

    PRACA DO COMERCIO At 2km / 1 miles

  • By helicopter

    TIRES At 18km / 11 miles

  • By car

    A1 At 8km / 5 miles

  • By car

    A2 At 5km / 3 miles

  • By car

    A5 At 2km / 1 miles

  • By train

    ENTRECAMPOS At 3km / 2 miles

  • By train

    ORIENTE At 10km / 6 miles

  • By train

    ROSSIO At 1km / 0 miles

  • By train

    SANTA APOLONIA At 5km / 3 miles

  • By train

    STATION AVENIDA At 0km / 0 miles

GPS:38.71891, -9.14508

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

Our accommodation(s)

Designed for comfort, our Lisbon luxury hotel accommodations are elegant and delightful. In-room features at this Portugal luxury hotel include LCD television, WiFi, mini-bars, fresh flowers, and down comforters - for a feeling of pure "Bien-Être."

Our guest reviews

Our guest reviews for
Sofitel Lisbon Liberdade

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  651 reviews

TripAdvisor Rating  4.5/5  4,796 reviews

Certificate of excellence 2022

Excellent service excellent staff

Customer review rating 5.0/5

James C. Friends - Confirmed reviews ALL

Fantastic hotel, good food great location and very friendly staff

Great location and comfortable hotel

Customer review rating 4.0/5

Iain Friends - Confirmed reviews ALL

Lovely room. Great location. Breakfast fine - good pastries. Bar service slow when busy. WiFi not secure.

great location, comfortable, quiet and clean

Customer review rating 5.0/5

E B. Business - Confirmed reviews ALL

I thoroughly enjoyed the area in and around the hotel. Great for walking, taking in some locall sites, shopping and great restaurants. Staff was helpful, rooms impeccable. Great stay! E B. (Canada)

Dear Mrs. E.B., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Excellent location

Customer review rating 5.0/5

Robert S. Couples - Confirmed reviews ALL

The hotel is well placed in the centre of the city. The efficiency of the staff is excellent and we were well catered for with the sumptuous breakfast buffet.

Beyond expectations

Customer review rating 5.0/5

Barbara Couples - Confirmed reviews ALL

Our room was comfortable, the staff was wonderful and the location is perfect

Always is something to improve

Customer review rating 4.0/5

Edyta Business - Confirmed reviews ALL

For living in the room everything was perfect: bed comfortable, lights were in proper places, bathroom kits on the best level, every little details worked. But for vegan for breakfast was extremely nothing to eat. Only fruits, bread, grilled tomato and jam (day by day no differences). No hummus, fresh vegetables, olives, pickles, no vegan cheese or milk for choose... I spent 5 days at hotel with breakfast but only once I ate breakfast... the rest day I only checked and bring coffe. No vege options were also during meeting breaks. Only lunches were excellent.

Nice amenities and pleasant staff

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Our trip was booked through AMA Waterways.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Well located, very good service, all was good

Short break in Lisboa in a perfect location

Customer review rating 4.5/5

Fredandana Families - Confirmed reviews ALL

Sofitel is well situated in the Avenue Libertade, a kind of "champs élysées". Access to the main touristic places is facilitated through the metro just in front of the hotel and the nearby Gloria elevator to reach the barrio Alto. Service was perfect and friendly whether at the reception, at the bar or for breakfast. A special thank to the ladies responsible for room service who where organized in such a way that our rooms where allways cleaned up when we returned from breakfast. The hotel is modern, clean and offers all amenities. We will book Sofitel again for our next trip to Lisboa.

Dear Fredandana, Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. They do their best to make sure each and every Guest experiences a unique and memorable time with us, and it is an honor to know that we have accomplished this with you. Thank you for your recommendation! We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Another Wonderful Stay in a great location!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our hotel room was in a lovely location on the 8th Floor - perfect! All staff was approachable, helpful & willing to help us in every way to make sure our stay was exceptional!

Dear Guest, We sincerely appreciate your preference for Sofitel Lisbon Liberdade and for sharing your experience at our property. We are delighted to read that you have enjoyed your stay with us and you have truly appreciated our excellent location in the heart of the city, the comfort of your room, as well as the service offered by our Ambassadors. Your contentment is undoubtedly our utmost reward, as we strive to provide a superior service experience to every customer. We do hope that you come back shortly to visit us again. Kindest regards, Cláudia Gouveia Guest Experience Manager

A weekend away with friends

TripAdvisor rating 5.0/5

janet h TripAdvisor review

A nice hotel with excellent staff. All were helpful, polite and informative. Room etc very good and comfortable. Restaurant had excellent food but expensive. Breakfast was very nice with a good selection of food of outstanding quality.

Dear Janet h, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. We are delighted to read that you enjoyed your stay with us and that you have truly appreciated our room comfort and facilities and also service offered by our Ambassadors. Your contentment and comfort is our utmost reward, as we are constantly striving to achieve maximum satisfaction during your stay whilst keeping in mind that our aim is to surpass your expectations. We look forward to welcome you to Sofitel Lisbon Liberdade. Yours sincerely, Mayka Rodriguez

well located, very friendly staff

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

the restaurant was great, good quality and very friendly, competent and helpful staff

Dear Mr. R., We warmly thank you for staying at Sofitel Lisbon Liberdade as well as for taking the time to share your experience with us. We very much appreciate your kind compliments and words in regards to the service provided by our Ambassadors. It is also a pleasure to read that you appreciated our superb Restaurant Matiz. We look forward to welcoming you back shortly. Kindest regards Cláudia Gouveia Guest Experience Manager

FANTASTIC

Customer review rating 5.0/5

Ian M. Couples - Confirmed reviews ALL

From check in to check out everything was just wonderful.

Dear Mr. I.M., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Even when things go wrong you do your best to make it right.

Customer review rating 5.0/5

Nn Solo - Confirmed reviews ALL

I had availed myself of the offer to club members re a 20% discount on my dinner in the Matiz. The food and wine suggested by the extremely competent waiter of Brazilian extraction went down very well, followed by a CRF reserva and coffee. The only mishap was that the discount was not reflected in the bill, even though I had presented the voucher before getting seated. He told my not to worry - why should I? In a split second he returned with the corrected bill, now with a 30% discount.

Dear NN., Thank you for staying at Sofitel Lisbon Liberdade and for the time taken to tell us about your experience. We are pleased to know that you had a pleasant stay with us, and would like to thank you for your comments in regards to the service provided by our Ambassadors. We are happy to read that you enjoyed our Matiz Restaurant, I will share with the Kitchen staff your comment and I am sure this will make them very proud. Your satisfaction and well-being is our utmost reward and motivation. We look forward to welcome you to Sofitel Lisbon Liberdade on your next trip to Lisbon. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable and welcoming stay

Customer review rating 4.0/5

Alexandra O. J. Solo - Confirmed reviews ALL

This was my first stay at the hotel since the pandemic and I was pleased to still be recognised by the friendly staff, who did make me feel very much welcome. The room was very comfortable and quiet, breakfast was magnificent, wifi worked perfectly, and at the room I found personal touches and gifts. The only reason why I do not give more than 8 stars is because the bar area has completely changed, from being cozy and private to being too impersonal and clinical, and too close to the reception (in fact it feels like you are at the reception); the sitting away from the barman looked awkward and was uncomfortable. Also, the BBC News channel seems to have disappeared from the tv selection, which is a shame, as other English speaking channels are American with less quality news and too much advertising. All in all, a very good stay and highly recommended hotel, which is in a perfect location in Lisbon.

Dear Mrs. A.J., Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. Nonetheless, we understand that we have not met your all your expectations and apologize for the inconvenience you faced during your stay. Thank you very much for your recommendation, we look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Pleasant stay in a central location

Customer review rating 4.0/5

Lawrence T. Couples - Confirmed reviews ALL

Friendly staff and a well appointed hotel.

Dear Mr. G., Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are glad that you enjoyed your experience with us and thank you for your compliments regarding to our location and service provided by our Ambassadors. Nevertheless, we have taken note of your comments, our goal is to always exceed our guests’ expectations. We value your comments and we will take steps we can to improve our service. Hoping to be able to serve you better during your next stay! Kind regards Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Well located, good service

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We had e good stay, the hotel is all situated for exploring Lisbon. The service was good. The room not great and no apparent upgrade of the room.

Dear guest, Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very attentive service

Dear Guest, Thank you so much for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience at our property. We are delighted to read that you have enjoyed your stay with us and you have truly appreciated the service offered by our Ambassadors. Your contentment is our utmost reward, as we strive to provide a superior service experience for every customer and it's a pleasure to see that we have accomplished this with you. We look forward to welcoming you back shortly. Kindest regards, Cláudia Gouveia Guest Experience Manager

Extremely good and. Personalised stay

Customer review rating 5.0/5

Annelies B. Families - Confirmed reviews ALL

Our stay at Sofitel Lisbon was just excellent. The personalised welcome as a Gold All member really topped it off.

Dear Mrs. A.B., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. We are delighted to hear that you had a wonderful stay with us. Thank you for your kind words regarding to the service provided by our Ambassadors, who made your experience truly memorable They do their best to make sure each and every Guest experiences a unique and memorable time with us, and it is an honor to know that we have accomplished this with you. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We enjoyed the overall experience.

Dear Guest Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are delighted to know that you have enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction and your loyalty are our most precious rewards. Nevertheless, we have taken note of your comments about food allergies; we will take the appropriate measures to avoid future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Thank you very much for your recommendation, we look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

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