Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.5/5 2,124 reviews

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Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

Our accommodation(s)

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Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,124 reviews

TripAdvisor Rating  4.5/5  4,948 reviews

Excellent stay in Sofitel

TripAdvisor rating 5.0/5

pyfima Business - TripAdvisor review

I was very happy for my (short) stay at the Sofitel in Lisbon. Very-well located in Lisbon with a direct access to taxis and private transportations in case you need to go outside of Lisbon. I was warmly welcomed at the reception and my ALL Platinum membership was highly valued with a welcome drink, room upgrade and a lovely dry it salad waiting for me in the room - which was superb for my late arrival. The breakfast sitting is a bit messy but the staff was very accommodating and the selection at the buffet makes it up for it.

Dear pyfima, Thank you for choosing Sofitel Lisbon Liberdade for your recent stay in Lisbon. We appreciate your positive review and are delighted to hear that you had an excellent stay with us. We are pleased to know that you found our hotel to be very well located, with convenient access to taxis and private transportation options. It is wonderful to hear that you were warmly welcomed at the reception and that your ALL Platinum membership was highly valued. We strive to provide exceptional service to all of our guests, and we are glad that you enjoyed your experience with us. Please accept our apologies for any inconvenience you experienced during breakfast. We appreciate your feedback and will take it into account to improve our breakfast sitting. Thank you once again for your kind words. We look forward to welcoming you back to Sofitel Lisbon Liberdade in the future. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Perfectly located

Customer review rating 5.0/5

C. Friends - Confirmed reviews ALL

Our stay at Sofitel Lisbon Liberdade really couldn’t have been any better. The staff were super helpful, friendly and polite. It’s very clear that they have been highly trained to give guests the five star experience. The restaurant staff are extremely attentive and their ability to be able to communicate in many languages is impressive. We would be delighted to return on our next visit.

Dear Mr. C., Thank you so much for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for leaving us such positive review. We are delighted to hear that the service provided by our staff exceeded your expectations. Our team takes great pride in ensuring that our guests have a memorable experience, and we are thrilled to hear that their professionalism and friendliness made a positive impression on you. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Best Regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

EXCELLENT STAY!

Customer review rating 5.0/5

Luis C. M. Couples - Confirmed reviews ALL

All the people are very gentle amd very amable. The room was wondedful and it is very well located! I DEFINITELY RECOMMEND!

Dear Mr. L. C. M., Thank you for choosing Sofitel Lisbon Liberdade for your stay in Lisbon. We are so happy to read your excellent review! We are delighted to hear that you had a wonderful stay at Sofitel Lisbon Liberdade. Our team takes great pride in providing gentle and amiable service to our guests. We are also pleased to know that you enjoyed your room and found our location convenient. We truly appreciate your recommendation and hope to host you again in the future! Warm Regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Good location and very good breakfast.

Customer review rating 4.5/5

Margaret W. Couples - Confirmed reviews ALL

This was our second stay with you. Mostly service is excellent. However, on the Saturday night we were there, we could not find a restaurant without blaring music and full of noisy people so we decided to return to the hotel for room service. I called to ask for a menu to find one can only access the menu with a smartphone. We are seniors and not au fait with using QR codes therefore could not get any food. We went to a nearby kiosk for a snack. I think printed menus should be available on request. The only other small complaint is that when we made coffee in the room on our last day we found old used capsules in the coffee machine. Apart from these two issues we were very happy with the service both at reception and in the breakfast room. Everyone was very helpful and friendly.

Dear Mrs. M. W., Thank you so much for choosing to stay again at Sofitel Lisbon Liberdade and for taking the time to share your feedback with us. We appreciate your kind words. We are sorry to hear about the inconveniences you experienced during your stay. We have taken note of your suggestion regarding printed menus and will consider this for the convenience of our guests who may not be familiar with QR codes. We appreciate you bringing these details to our attention. Our team will ensure that such troubles are avoided in the future. Nevertheless, we are pleased to hear that our ambassadors provided you with excellent service throughout your stay. It is always our goal to ensure that every guest feels well taken care of and valued! Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Sofitel Lisbon Liberdade and provide you with an even more enjoyable stay. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Good hotel

Customer review rating 3.5/5

Tom Business - Confirmed reviews ALL

Check in and out was fast. Great breakfast. Gym ok but the exercises mats are of poor condition and thickness of these mats is not really providing buffer to the ground during exercise.

Dear Mr. T., Thank you for choosing Sofitel Lisbon Liberdade and taking the time to share your feedback. We appreciate your positive comments regarding our fast check-in and check-out process, as well as our great breakfast. We have taken good note of your remarks and will consider them for future improvements. Your input is highly appreciated! Best regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

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Other web-users rate our hotel

  • 743 reviews 9.7/10 Location
  • 936 reviews 6.6/10 Room
  • 1,287 reviews 8.8/10 Service
  • 15 reviews 6.3/10 WiFi
  • 478 reviews 5.4/10 Comfort
  • 364 reviews 8.1/10 Breakfast
  • 216 reviews 7.6/10 Cleanliness
  • 31 reviews 1.1/10 Wellness Area

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