Sofitel Lisbon Liberdade

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Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.7/5 625 reviews

ALLSAFE approved hotel

Sofitel Lisbon Liberdade
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Description

Hotel extras

  • Luxury shopping

  • In front of the metro station

  • Near to Lisbon's Funicular and Bairro Alto

  • Near Santa Justa Lift

  • Elegant suites offering the comfort of an apartment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Designed for comfort, our Lisbon luxury hotel accommodations are elegant and delightful. In-room features at this Portugal luxury hotel include LCD television, WiFi, mini-bars, fresh flowers, and down comforters - for a feeling of pure "Bien-Être."

Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

Fax: +351 21 322 8310

  • CAIS DO SODRE GARE DO ORIENTE:  91 AVENIDA

  • CAMPO DE OURIQUE STA APOLONIA:  709 AVENIDA

  • AMADORA ESTE - SANTA APOLÓNIA:  BLUE AVENIDA

  • Metro:  Avenida

  • CASCAIS:  CAIS DO SODRE

  • NORTH SOUTH EAST WEST:  STA APOLONIA

  • RER AVENIDA SINTRA:  ROSSIO

  • By plane

    PORTELA At 8km / 4 miles

  • By boat

    CAIS DO SODRE At 3km / 1 miles

  • By boat

    PRACA DO COMERCIO At 2km / 1 miles

  • By helicopter

    TIRES At 18km / 11 miles

  • By car

    A1 At 8km / 5 miles

  • By car

    A2 At 5km / 3 miles

  • By car

    A5 At 2km / 1 miles

  • By train

    ENTRECAMPOS At 3km / 2 miles

  • By train

    ORIENTE At 10km / 6 miles

  • By train

    ROSSIO At 1km / 0 miles

  • By train

    SANTA APOLONIA At 5km / 3 miles

  • By train

    STATION AVENIDA At 0km / 0 miles

GPS:38.71891, -9.14508

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

Our guest reviews for
Sofitel Lisbon Liberdade

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  625 reviews

TripAdvisor Rating  4.5/5  4,791 reviews

Certificate of excellence 2022

Another Wonderful Stay in a great location!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our hotel room was in a lovely location on the 8th Floor - perfect! All staff was approachable, helpful & willing to help us in every way to make sure our stay was exceptional!

Dear Guest, We sincerely appreciate your preference for Sofitel Lisbon Liberdade and for sharing your experience at our property. We are delighted to read that you have enjoyed your stay with us and you have truly appreciated our excellent location in the heart of the city, the comfort of your room, as well as the service offered by our Ambassadors. Your contentment is undoubtedly our utmost reward, as we strive to provide a superior service experience to every customer. We do hope that you come back shortly to visit us again. Kindest regards, Cláudia Gouveia Guest Experience Manager

A weekend away with friends

TripAdvisor rating 5.0/5

janet h TripAdvisor review

A nice hotel with excellent staff. All were helpful, polite and informative. Room etc very good and comfortable. Restaurant had excellent food but expensive. Breakfast was very nice with a good selection of food of outstanding quality.

well located, very friendly staff

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

the restaurant was great, good quality and very friendly, competent and helpful staff

Dear Mr. R., We warmly thank you for staying at Sofitel Lisbon Liberdade as well as for taking the time to share your experience with us. We very much appreciate your kind compliments and words in regards to the service provided by our Ambassadors. It is also a pleasure to read that you appreciated our superb Restaurant Matiz. We look forward to welcoming you back shortly. Kindest regards Cláudia Gouveia Guest Experience Manager

FANTASTIC

Customer review rating 5.0/5

Ian M. Couples - Confirmed reviews ALL

From check in to check out everything was just wonderful.

Dear Mr. I.M., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Even when things go wrong you do your best to make it right.

Customer review rating 5.0/5

Nn Solo - Confirmed reviews ALL

I had availed myself of the offer to club members re a 20% discount on my dinner in the Matiz. The food and wine suggested by the extremely competent waiter of Brazilian extraction went down very well, followed by a CRF reserva and coffee. The only mishap was that the discount was not reflected in the bill, even though I had presented the voucher before getting seated. He told my not to worry - why should I? In a split second he returned with the corrected bill, now with a 30% discount.

Dear NN., Thank you for staying at Sofitel Lisbon Liberdade and for the time taken to tell us about your experience. We are pleased to know that you had a pleasant stay with us, and would like to thank you for your comments in regards to the service provided by our Ambassadors. We are happy to read that you enjoyed our Matiz Restaurant, I will share with the Kitchen staff your comment and I am sure this will make them very proud. Your satisfaction and well-being is our utmost reward and motivation. We look forward to welcome you to Sofitel Lisbon Liberdade on your next trip to Lisbon. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable and welcoming stay

Customer review rating 4.0/5

Alexandra O. J. Solo - Confirmed reviews ALL

This was my first stay at the hotel since the pandemic and I was pleased to still be recognised by the friendly staff, who did make me feel very much welcome. The room was very comfortable and quiet, breakfast was magnificent, wifi worked perfectly, and at the room I found personal touches and gifts. The only reason why I do not give more than 8 stars is because the bar area has completely changed, from being cozy and private to being too impersonal and clinical, and too close to the reception (in fact it feels like you are at the reception); the sitting away from the barman looked awkward and was uncomfortable. Also, the BBC News channel seems to have disappeared from the tv selection, which is a shame, as other English speaking channels are American with less quality news and too much advertising. All in all, a very good stay and highly recommended hotel, which is in a perfect location in Lisbon.

Dear Mrs. A.J., Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. Nonetheless, we understand that we have not met your all your expectations and apologize for the inconvenience you faced during your stay. Thank you very much for your recommendation, we look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Pleasant stay in a central location

Customer review rating 4.0/5

Lawrence T. Couples - Confirmed reviews ALL

Friendly staff and a well appointed hotel.

Dear Mr. G., Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are glad that you enjoyed your experience with us and thank you for your compliments regarding to our location and service provided by our Ambassadors. Nevertheless, we have taken note of your comments, our goal is to always exceed our guests’ expectations. We value your comments and we will take steps we can to improve our service. Hoping to be able to serve you better during your next stay! Kind regards Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Well located, good service

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We had e good stay, the hotel is all situated for exploring Lisbon. The service was good. The room not great and no apparent upgrade of the room.

Dear guest, Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very attentive service

Dear Guest, Thank you so much for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience at our property. We are delighted to read that you have enjoyed your stay with us and you have truly appreciated the service offered by our Ambassadors. Your contentment is our utmost reward, as we strive to provide a superior service experience for every customer and it's a pleasure to see that we have accomplished this with you. We look forward to welcoming you back shortly. Kindest regards, Cláudia Gouveia Guest Experience Manager

Extremely good and. Personalised stay

Customer review rating 5.0/5

Annelies B. Families - Confirmed reviews ALL

Our stay at Sofitel Lisbon was just excellent. The personalised welcome as a Gold All member really topped it off.

Dear Mrs. A.B., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. We are delighted to hear that you had a wonderful stay with us. Thank you for your kind words regarding to the service provided by our Ambassadors, who made your experience truly memorable They do their best to make sure each and every Guest experiences a unique and memorable time with us, and it is an honor to know that we have accomplished this with you. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We enjoyed the overall experience.

Dear Guest Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are delighted to know that you have enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction and your loyalty are our most precious rewards. Nevertheless, we have taken note of your comments about food allergies; we will take the appropriate measures to avoid future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Thank you very much for your recommendation, we look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent location, comfortable beds, helpful and friendly stuff, good breakfast.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It's a great pleasure to read your feedback and know that our Ambassadors made you feel welcomed. Your contentment is undoubtedly our utmost reward, as we strive to provide a superior service experience to every customer. We are delighted to see that you appreciated also the comfort of our beds and our superb breakfast, as well as our premium location in the heart of our vibrant capital. We are very much looking forward to welcoming you back shortly. Kindest regards, Cláudia Gouveia Guest Experience Manager

Customer review rating 4.5/5

Linda Couples - Confirmed reviews ALL

The staff was particularly helpful. The breakfast was very nice. My only comment is that the room lighting is poor. It was too dark for us.

Dear Mrs. L., Thank you so much for staying at Sofitel Lisbon Liberdade during your visit to Lisbon as well as for taking the time to comment about your stay. We are pleased to know that you have enjoyed your experience with us. Kindly note that we took also good note of your comment and we will take the appropriate measures accordingly. We look forward to welcoming you back in your next visit to our vibrant capital. Kindest regards, Cláudia Gouveia Guest Experience Manager

Customer review rating 2.0/5

Margaret W. Friends - Confirmed reviews ALL

Check in for a large group was a zoo Hotel over rode A/C during the night and the room was too hot to sleep Staff was pleasant

Dear Mrs. W., We do appreciate your preference for Sofitel Lisbon Liberdade and for taking the time to share your experience with us. We are pleased to know that you have enjoyed the service offered by our Ambassadors. We sincerely regret to know though that we did not live up to your expectations and we would like to assure you that we took good note of your comments. Please accept our most sincere apologies for all the inconveniences caused during your stay at our property. We underwrite that we will take the appropriate measures to avoid and prevent future occurrences, as we always strive to provide a superior service to every customer and we deeply value the satisfaction of our guests. Your feedback is most valuable and allows us to constantly improve our competences, in order to reach our utmost priority, which is to offer an exquisite service and achieve the highest levels of hospitality. Thank you once again for your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in a near future and regain your trust. We look forward to welcoming you back. Kindest regards, Cláudia Gouveia Guest Experience Manager

Good location.

Customer review rating 3.0/5

Wendy H. Couples - Confirmed reviews ALL

Our room was not clean and it took 3 attempts to clean it. Two elevators were not operating correctly. The staff did their best.

Dear Mrs. H., We do appreciate your preference for Sofitel Lisbon Liberdade and for taking the time to comment about your experience with us. We are pleased to know that you have enjoyed our premium location in the heart of the city. We do understand as well that we have not met all your expectations and we do apologize for all the inconveniences you faced. Your feedback is truly important for us, as we strive to provide a superior service experience for every customer. Rest assured that we will take the appropriate measures to avoid future occurrences. We appreciate again your sharing your concerns and we sincerely hope to welcome you back in a near future. Kindest regards, Cláudia Gouveia Guest Experience Manager

A great hotel, perfectly centered in historic Lisbon.

Customer review rating 5.0/5

Jd Business - Confirmed reviews ALL

I was in the city for an education conference. I was struck by how close the hotel was to everything, and by how well appointed my room was. I was very comfortable during my entire stay. Thank you again for hosting me.

Dear Mr. J.D., We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Everything great except the mattress.

Customer review rating 3.5/5

Gregory R. Families - Confirmed reviews ALL

The mattress in room 311 was awful. Lumpy and broken down. Needs to be replaced. An otherwise great hotel with a very good staff and great location. Enjoyed the food at breakfast. The mattress ruined the stay.

Dear Mr. G.R., Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We were delighted to know that you appreciated your stay with us. Nonetheless, we understand that we have not met your all your expectations and apologize for the inconvenience you faced during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Comfortable, excellent location friendly staff

Customer review rating 4.5/5

Remedios B. Couples - Confirmed reviews ALL

Quarantined for 10 days after 3 days regular stay. Friendly compassionate staff, room service and housekeeping tend to needs while keeping distance.

Dear Mrs. B., Thank you so much for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience at our property. We are delighted to read that you have enjoyed your stay with us and you have really appreciated our premium location as well as the service offered by our Ambassadors. Your contentment is our utmost reward, as we strive to provide a superior service experience for every customer and it's a pleasure to see that we have accomplished this with you. We look forward to welcoming you back shortly. Kindest regards, Cláudia Gouveia Guest Experience Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Beds too soft. Front desk staff often too busy to be approachable. Decor just OK. Breakfast just OK. We never figured out how to get cut up fruit we saw behind glass. Wait staff did not always understand what we asked for, and were overly busy to help us.

Dear Guest, We do appreciate your preference for Sofitel Lisbon Liberdade and for taking the time to comment about your experience with us. We are pleased to know that you have enjoyed our great location in the most prestigious boulevard of the city. Nevertheless, we sincerely regret to know that your experience didn't correspond to all your expectations. Your feedback is truly important for us, as we strive to provide a superior service experience for every customer. Rest assured that we will take the appropriate measures to avoid future occurrences. We appreciate again your sharing your concerns and we sincerely hope to welcome you back in a near future. Kindest regards, Cláudia Gouveia Guest Experience Manager

comfortable stay

Customer review rating 4.5/5

Anne Friends - Confirmed reviews ALL

Stayed three nights in Lisbon as part of AMA Waterways tour.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

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