Sofitel Lisbon Liberdade Hotel 5 stars

Wonderful service from check in to check out. Great staff: Ricardo, Nelson and all staff!!

The bed (room 617) is terrible with most likely some deffect of mattrace. Breakfast for 7 day stay is too weak in terms of assortment of food. The staff during breakfast was not careful, you should allwais look after them to get served.

Smart hotel in a great location

After crossing 2 borders holland/Germany and Portugal flying from Frankfurt to Lisbon nobody asked for our health papers but the Lisbon Sofitel was the first to check us.about covid which made us very secure .Claudia from PR at Sofitel did the rest She gave us plenty information for our trips and stay and was helpfull in every way in fact all the staff was very helpfull and friendly we cannot wait to come back again

The room was clean comfortable and beautifully decorated. The staff was extremely helpful, cheerful and seemed to enjoy their jobs while meeting very diverse people.

Spent two nights just for business. The staff were very helpful and attentive. The restaurant was very good. The room was very comfortable. All in all, I enjoyed my stay here.

Great staff

Nice and much needed refurb in the common areas. Staff professional though the restaurant recommendation more than questionable as that was one of the worst experiences for a long period of time. And the major issue was the wake up call for 08:15 in the morning of the check-out day. They missed it. An hour later, at 09:15 there was a knock on the door and an apology that the phone was down. That was probably true reason for the no wake up call. Good thing I took my own precautions and didn’t miss my flight. The issue was never addressed at the check out, which is, goes without saying, deplorable.

where should be start? From the moment that we were greeted by Mr. Karin Ali and Mr.Andre Sobral we knew that our 9 day stay in Lisbon was going to be great. Not only was Mr. Andre Sobral a big help in suggesting places that we should visit but also recommended many a restaurant of authentic Portugués food. He made sure that we would be well taken care of. Mr. Sobral went above and beyond the call of duty. An employee that take his job seriously. During our stay Melissa fisher made sure that while in the dinning room we were confortable and always making sure that our coffee and tea were there for us. It is a pleasure to always go back to a Sofitel Hotel. Not only In Portugal but in Latin America. We truly like to commend the employees mentioned for a job well done. Karim Ali, also made sure that we would have our covid test done. We have nothing to say but wonderful things about our trip to Portugal where we celebrated our 44 wedding anniversary.

Great hotel, well located and all the amenities in the room are very smartly built (small things but they matter). Also, the personnel at the hotel was extremely helpful and could not be nicer. Overall, we have stayed at five different 5* hotels during that trip and Sofitel Lisbon was by far the best experience.

I stayed 5 nights and wished I could have stayed longer. The staff is very professional. I had a problem with my old 35mm camera and a staff member efficiently helped me solved it. Thanks to the bartender I also discovered and quite enjoyed the "Sharish", a portuguese made gin which deserves to be known abroad (I tried 4 specialized shops in Paris and sadly could not find it). The hotel is also ideally located. I really enjoyed walking down Liberdade avenue to Plaça do Comércio everyday and from there explore the city. The metro entrance in front of the hotel is also quite convenient. For dining, I tried the restaurants of El Corte Ingles at San Sebastiao station, the numerous tourist restaurants on rua Augusta, and the more high-grade ones on Liberdade. But my most memorable dinners were definitely at the hotel restaurant, Matiz, where I discovered the "cataplana" and the "polvo" in a very pleasant way. I am not into breakfasts so I cannot rate the hotel's breakfast, but I trust it must be good. Overall, I will most definitely come back to Sofitel for my next vacations in Lisboa !

When I arrived at the hotel a crowd of Chinese tourists was coming out. After they dispersed a friendly porter called Nelson took my suitcase and showed me to reception where I was warmly welcomed by Telmo who looked after me throughout my stay. Being a gold member I got an upgrade from a 25m2 superior room to a 28m2 luxury room which was great as when I peeked inside a superior room I saw that it was really small. My room was at the end of the corridor so had extra space which made a difference. I also liked the special gold key card holder for gold members. There were two armchairs with footstools (sorely missed during my recent stay at the Sofitel in Abu Dhabi) on either side of an oval table which had a flower, a welcome note and some cakes on it which was a nice touch. There was also a free bottle of water on each side of the bed and the minibar was well stocked. The bathroom had a walk-in shower. The overhead rain shower was on the side with the glass panel but the normal shower was on the open side so water goes everywhere when you have a shower so they should probably add a shower door. As everyone has mentioned the exercise room on the lower ground floor is tiny with a Technogym treadmill, upright bike, seated bike a Unica multi-station and a few light barbells. However, the hotel will sell you a voucher for €15 to use a nearby gym and pool and apparently they are planning on doing some renovations soon so hopefully there will soon be a better gym. On the first night I had dinner in the hotel restaurant AdLib. The menu was limited but the food and service were good. I had lunch there the second day and there was a good value tasty lunch menu at €18 for 2 courses and €22 for 3 courses. I had a free drink in the bar with my gold member voucher and the barman made me an excellent gin and tonic with some extra ingredients. The second evening I had an amazing dinner at 100 Maneiras in the old town and when I got back I was told that Telmo had organized another free cocktail for me in the hotel bar which was really nice of him. It's because of staff like him that I love to stay at the Sofitel as they always make you feel special.

Nice hotel, great facilities, however what made our stay were the staff they were fantastic. Nothing was too much trouble, we were well looked after. They arranged car rental, restaurant reservations, boarding passes etc

Second time staying here and this better than the first! Checked in with two other couples and the excellent service at reception continued through to the rest of our 5 day stay. The breakfast was of a very good and the restaurant was above our expectations! I have no hesitation in booking here again as would our friends on this holiday.

Problems with check-in. Room very good and location of hotel excellent. I will return to the hotel only if I have the certitude of no problems in the reservation with the room I want! The bar could be better.