Sofitel Lisbon Liberdade

Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.6/5 1,259 reviews

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Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Telephone +351 21 322 8300

Fax +351 21 322 8310

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Our accommodation(s)

Designed for comfort, our Lisbon luxury hotel accommodations are elegant and delightful. In-room features at this Portugal luxury hotel include LCD television, WiFi, mini-bars, fresh flowers, and down comforters - for a feeling of pure "Bien-Être."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,259 reviews

TripAdvisor Rating  4.5/5  4,851 reviews

Comfortable and well maintained hotel with easy access to Lisbon sights

Customer review rating 5.0/5

John Friends - Confirmed reviews ALL

The hotel was lovely. Rooms were comfortable and clean and had everything we needed. The breakfast buffet was great in the morning. All staff were kind and helpful. Thank you.

Dear Guest, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. Thank you for the great review of our hotel! We are delighted to see that you had a pleasant stay and appreciated the location of the Sofitel Lisbon Liberdade. All our ambassadors are committed to meeting your expectations and providing you with complete satisfaction. We are very pleased to see that this has been achieved. Be assured that your kind comments will be share with all the team. Thank you again for sharing your experience and we hope to see you very soon. Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Not really Sofitel

TripAdvisor rating 2.0/5

Margus K TripAdvisor review

Generally, the worst Sofitel one can find. Location is excellent, entering to the lobby one is welcomed by Sofitel smell and breakfast is tasty, but that's it. In comparison with other Sofitel's the hotel does not hit the mark. The problems referred to in two previous reviews - water not draining, dusty room, a bit chaotic breakfast - happened also to us for both recent stays. Sofitel in Lisbon became also very first hotel in my entire travel history not being able to order a taxi. It certainly would tick all boxes for ibis or Mercure but not for Sofitel brand or cost. We'll select another hotel in Lisbon next time, despite of general preference to Accor hotels.

Great Staff and Pleasant Location

Customer review rating 5.0/5

S.s. Business - Confirmed reviews ALL

I truly appreciate the hospitality and kindness of the front desk staff. They were extremely accommodating and helpful throughout my entire stay. The hotel is located in such a beautiful area that is walking distance from great restaurants, cafes and site seeing.

Dear Guest, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. Thank you for the great review of our hotel! We are delighted to see that you had a pleasant stay and appreciated the location of the Sofitel Lisbon Liberdade. All our ambassadors are committed to meeting your expectations and providing you with complete satisfaction. We are very pleased to see that this has been achieved. Be assured that your kind comments will be shared with the front desk team. Thank you again for sharing your experience and we hope to see you very soon. Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Excellent service

Customer review rating 5.0/5

Gaston Couples - Confirmed reviews ALL

Magnificent location, superb service, incredible personnel.

Dear Guest, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. Thank you for the great review of our hotel! We are delighted to see that you had a pleasant stay and appreciated the location of the Sofitel Lisbon Liberdade. All our ambassadors are committed to meeting your expectations and providing you with complete satisfaction. We are very pleased to see that this has been achieved. Be assured that your kind comments will be share with all the team. Thank you again for sharing your experience and we hope to see you very soon. Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Lots of Maintenance P.

Customer review rating 3.0/5

Lots O. M. P. Couples - Confirmed reviews ALL

I would not rate this as a 5 star or luxury hotel. We had lots of maintenance P. that luxury hotels don’t have. The sink in our bathroom did not drain properly and the toilet leaked, so the tank was constantly filling up. The mattresses were so worn they sank in the middle, and it was hard to get out of bed and hell on our backs. Every time someone used the coffee maker or tea kettle next door, it would trip the main power switch in our room, so we had no electricity. The walls are think and one can hear activities in other rooms or hallway. There are 3 elevators, but only one works properly. The other 2 have door closing or door opening P.. The maintenance is not being done and this is a management problem. Perhaps new management is in order. The staff is friendly and helpful. The restaurant is just average and too expensive.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Lisbon Liberdade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Lisbon Liberdade we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The satisfaction of our guests is of paramount importance and we hope that you will be willing to give us the opportunity to welcome you again and regain your confidence. Please do not hesitate to contact the guest relations department directly at h1… to arrange your future reservations in Lisbon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

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Other web-users rate our hotel

  • 398 reviews 9.8/10 Location
  • 512 reviews 7/10 Room
  • 712 reviews 8.1/10 Service
  • 11 reviews 6.3/10 WiFi
  • 194 reviews 7.4/10 Breakfast
  • 171 reviews 7/10 Food
  • 112 reviews 7.4/10 Cleanliness
  • 23 reviews 1/10 Wellness Area

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