Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.6/5 2,034 reviews

Sofitel Lisbon Liberdade - Image 1
Sofitel Lisbon Liberdade - Image 2
Sofitel Lisbon Liberdade - Image 3
Sofitel Lisbon Liberdade - Image 4

Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,034 reviews

TripAdvisor Rating  4.5/5  4,965 reviews

Certificate of excellence 2024

Not good

Customer review rating 2.0/5

Mike B. Couples - Confirmed reviews ALL

Very uncomfortable bed. Very poor customer service.

Dear Mr. M.B., Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will address these issues internally. Regarding the service, we would like to better understand your impression so that we can transmit more accurate feedback to our team. Hoping to be able to serve you better during your next stay! Your sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

A clean, quiet retreat from the very busy streets in Lisbon.

Customer review rating 4.5/5

Solomon L. Couples - Confirmed reviews ALL

The room was very clean and well located, with a brilliant view of the hills above the trees. The staff were very helpful and friendly.

Dear Mr. S.L, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. We are delighted to hear that you enjoyed a clean and quiet retreat at our hotel. We are pleased that you appreciated the cleanliness, location, and the helpfulness of our staff. We look forward to welcome you to Sofitel Lisbon Liberdade. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade e

Good breakfast but else a good example of mediocrity

Customer review rating 2.0/5

A T. Couples - Confirmed reviews ALL

At check in we were told a colleague would contact us when room ready. No one contacted us. Room not ready till 16h15. Room was advertised as luxury… it was terrible. Tragically outdated decor, tiny bathroom, dark, no functional work desk, no modern electtical connections at desk etc. Rubbish! At checkout we were told invoice would be emailed, but 2 days later we still have no invoice. I will not stay at Accor sgain. Sorry I strayed from Hilton and Marriott

Dear Mr. A T., Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon. We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback regarding the room and delayed invoice is duly noted. We are truly sorry that we did not meet your expectations. Rest assured that your comments will be shared with the relevant departments for further improvement. We value your comments and we will take steps we can to improve our service. Hoping to be able to serve you better during your next stay! Kind regards Fátima Rana Quality Manager Sofitel Lisbon Liberdade

GREAT STAY & VERY HOSPITABLE

Customer review rating 5.0/5

Jeremy D. Families - Confirmed reviews ALL

EXCELLENT

Dear Mr. J.D., Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are pleased to read that you enjoyed your stay with us. Please rest assured that your kind words have been shared with the whole team to serve as an encouragement to continuously improve our quality of service. We thank you again for your review and hope to have the pleasure to welcome you back at the Sofitel Lisbon Liberdade Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Very Accommodating Horel

Customer review rating 5.0/5

Eldon Friends - Confirmed reviews ALL

Three days of pre-cruise activities convenient to excursions and dining choices. Friendly, helpful staff, including the bartenders. Superb breakfast buffet each morning.

Dear Mr. E. We very much appreciate your comments regarding your stay at the Sofitel Lisbon Liberdade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

In partnership with TripAdvisor

Other web-users rate our hotel

  • 743 reviews 9.8/10 Location
  • 899 reviews 6.9/10 Room
  • 1,288 reviews 8.7/10 Service
  • 11 reviews 7/10 WiFi
  • 451 reviews 5.7/10 Comfort
  • 336 reviews 7.9/10 Breakfast
  • 251 reviews 8.3/10 Food
  • 209 reviews 8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisboa