Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.6/5 2,093 reviews

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Sofitel Lisbon Liberdade - Image 1
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Avenida Da Liberdade 127, 1269-038 LISBOA, Portugal

Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

Our accommodation(s)

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Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Telephone
+351 21 322 8300

Calls to a national
fixed network

Fax +351 21 322 8310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,093 reviews

Customer review rating 5.0/5

Mathew G. Business - Confirmed reviews ALL

winderful staff made the stay so enjoyable

Dear Mr. G., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We are truly delighted to know that you had an excellent experience with us. At Sofitel, we take great pride in creating moments of joie de vivre for our guests. It would be our pleasure to welcome you back and have the honour of hosting you again in the near future. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Customer review rating 4.5/5

Linda Z. Couples - Confirmed reviews ALL

Beautiful hotel in a great location. Very comfortable, clean room.

Dear Mrs. Z., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We are truly delighted to know that you had an excellent experience with us. At Sofitel, we take great pride in creating moments of joie de vivre for our guests, and it is a real pleasure to hear that you found our hotel beautiful and comfortable. Your return would be a true pleasure, and we look forward to providing you with another exceptional stay. Kind regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Customer review rating 5.0/5

Laura C. Couples - Confirmed reviews ALL

Everything was perfect upon check in. We were assigned a lovely, well appointed room facing the Avenue. The room was warm, and inviting. The bathroom was fresh, clean and modern, with a sumptuous line of creams, soaps and body gels. There were two, fluffy, bright white bathrobes and the towels were also brand new and lovely. The bedlinens were the best I have ever slept in, the down pillows were a perfect fit for me. The hotel is in a wonder location and close to everything. The staff greeted us as if they were welcoming us into their own home. Such a warm welcome from everyone. You can tell, everyone loves their workplace and are happy to be there.

Dear Mrs. C., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We are truly delighted to know that you had an excellent experience with us. It is wonderful to hear that you appreciated the elegance of your room, as well as the comfort of our bed linens and the quality of the amenities provided. We take great pride in creating moments of joie de vivre for our guests, and it is gratifying to learn that our staff's warm hospitality made you feel at home. Your kind words will be shared with our team, as they will surely inspire them to continue delivering exceptional service. We look forward to welcoming you back to our hotel on your next visit to Lisbon. Best regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Customer review rating 5.0/5

Dennis T. Families - Confirmed reviews ALL

Our stay was fabulous. The hotel's people were great to deal with and very engaged with us as guests.

Dear Mr. T., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We are truly delighted to know that you had an excellent experience with us. At Sofitel, we take great pride in creating moments of joie de vivre for our guests, and it is a real pleasure to hear that our team positively impacted your stay. Your return would be a true pleasure, and we look forward to providing you with another exceptional stay. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Customer review rating 0.5/5

Syed A. Z. S. Families - Confirmed reviews ALL

Dear General Manager and Senior Management Team, I am writing to formally escalate a serious service failure that occurred today at the Front Desk of Sofitel Lisbon, which has significantly impacted my family’s stay and falls well below the standards expected of a five-star Sofitel property. I am currently staying at the hotel for five nights with two rooms for my family, with a total expenditure of approximately €3,000. Having previously stayed at Sofitel properties, I chose Sofitel Lisbon with the clear expectation of seamless service, professionalism, and guest care. To summarise the situation clearly: I initially booked two rooms for three nights starting 31 January 2026. Last night, I extended the stay for two additional nights (checkout on 5 February 2026) via the ALL – Accor Live Limitless platform. This morning, when one room key failed, I visited the Front Desk at approximately 2:00 PM and informed the staff of the extension. The receptionist processed the keys and explicitly confirmed that everything was completed and would be handled at checkout. Despite this confirmation, later in the evening—after returning from dinner with my family and young children who were visibly exhausted—I approached reception solely to hand over my car keys for valet parking. At that point, the Front Desk Assistant, Mr. Telmo Pereira, insisted that the extension had not been completed and required me to go through the entire process again. Even after I clearly explained that this had already been done earlier in the day, he persisted. As a result, I was forced late in the evening and in front of my tired family to repeat documentation, sign again, and make payment again for the same two nights. While I was understandably extremely upset, I maintained my composure. However, this experience was shocking, unnecessary, and unacceptable, particularly at a luxury hotel where coordination, discretion, and guest comfort should be a given. This incident reflects: Poor internal communication Lack of ownership at the Front Desk Complete disregard for guest experience and family circumstances I expect the following actions from hotel management: A formal written apology from the hotel management acknowledging the service failure. Clear clarification and assurance that I have not been incorrectly charged or duplicated in payment. Appropriate service recovery or compensation in line with five-star hospitality standards, considering the inconvenience, stress, and disruption caused to my family. Confirmation that corrective measures will be taken to prevent such incidents in the future. I trust that this matter will be reviewed seriously at the senior management level. I expect a prompt response outlining the findings and actions taken. I look forward to your immediate attention and resolution. Yours sincerely, Syed S.

Other web-users rate our hotel

  • 800 reviews 9.8/10 Location
  • 893 reviews 6.8/10 Room
  • 1,376 reviews 8.7/10 Service
  • 11 reviews 2.8/10 WiFi
  • 426 reviews 5.8/10 Comfort
  • 340 reviews 8.1/10 Breakfast
  • 315 reviews 9/10 Food
  • 197 reviews 7.9/10 Cleanliness

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