Sofitel Lisbon Liberdade Hotel 5 stars

The staff is amazing from check in to check out. Room service very efficient.

A well sited hotel with helpful staff.

We had a great stay in Lisbon and love the location for this hotel. Only issue is that our room was a bit small and NO drawer space at all for unpacking a little bit. Barely any shelf space either.

Very good experience overall.

Hotel is well located, nice and the service terrific. Would certainly stay again.

It was a small room, no daylight and we had to fight for getting the window open

Sorry, but I was expecting a lot more from staying at a Sofitel. The lobby looks tired (poor lighting) , the bar was always empty (because it looks uninviting) and the restaurant was also empty at most times. The really annoying thing however is that I do not like eating breakfast in the hotel's basement. It is not a nice way to start the day. The staff were friendly. The room was no more than 'alright'. If I came to Lisbon again, I would not stay here.

Me and my husband travelled to Lisbon from the UK to celebrate my 30th birthday and stayed at the Sofitel for 4 nights. From check-in, to being shown around the room, to rectifying an issue with our coffee machine, to checking out - the whole experience was simply fantastic and the staff were so attentive. The room itself was perfect to retreat to after busy days sightseeing - the bed and turn down service were very welcome. Thank you for a wonderful stay - we would not hesitate to stay again when we return to the beautiful city and we would also recommend it to our friends and family.

When I arrived at the hotel a crowd of Chinese tourists was coming out. After they dispersed a friendly porter called Nelson took my suitcase and showed me to reception where I was warmly welcomed by Telmo who looked after me throughout my stay. Being a gold member I got an upgrade from a 25m2 superior room to a 28m2 luxury room which was great as when I peeked inside a superior room I saw that it was really small. My room was at the end of the corridor so had extra space which made a difference. I also liked the special gold key card holder for gold members. There were two armchairs with footstools (sorely missed during my recent stay at the Sofitel in Abu Dhabi) on either side of an oval table which had a flower, a welcome note and some cakes on it which was a nice touch. There was also a free bottle of water on each side of the bed and the minibar was well stocked. The bathroom had a walk-in shower. The overhead rain shower was on the side with the glass panel but the normal shower was on the open side so water goes everywhere when you have a shower so they should probably add a shower door. As everyone has mentioned the exercise room on the lower ground floor is tiny with a Technogym treadmill, upright bike, seated bike a Unica multi-station and a few light barbells. However, the hotel will sell you a voucher for €15 to use a nearby gym and pool and apparently they are planning on doing some renovations soon so hopefully there will soon be a better gym. On the first night I had dinner in the hotel restaurant AdLib. The menu was limited but the food and service were good. I had lunch there the second day and there was a good value tasty lunch menu at €18 for 2 courses and €22 for 3 courses. I had a free drink in the bar with my gold member voucher and the barman made me an excellent gin and tonic with some extra ingredients. The second evening I had an amazing dinner at 100 Maneiras in the old town and when I got back I was told that Telmo had organized another free cocktail for me in the hotel bar which was really nice of him. It's because of staff like him that I love to stay at the Sofitel as they always make you feel special.

Nice hotel, great facilities, however what made our stay were the staff they were fantastic. Nothing was too much trouble, we were well looked after. They arranged car rental, restaurant reservations, boarding passes etc

Second time staying here and this better than the first! Checked in with two other couples and the excellent service at reception continued through to the rest of our 5 day stay. The breakfast was of a very good and the restaurant was above our expectations! I have no hesitation in booking here again as would our friends on this holiday.

Problems with check-in. Room very good and location of hotel excellent. I will return to the hotel only if I have the certitude of no problems in the reservation with the room I want! The bar could be better.

Prime location, metro access just in front.. Cool service... the rooms are quite neat and clean... I recommend traveller to chose this hotel when ur travelling to Lisbon, Portugal. I enjoyed the stay.

The hotel is extremelly well located in one of the most beautiful and fancy avenues of Lisbon and there is a metro station right in front of it. Employess are very nice, well trained and polite and are always at your disposal.

Our room was quiet and comfortable, though small, and the bed large and good. Staff were friendly and helpful. My complaint about the room is that when it was refurbed, they took out almost all of the places for you to put your clothes and personal items (except for a small volume on the left side of the hanger wardrobe). The nightstands had no drawers, only a surface. There was no suitcase stand, and we had to use the side chair. (The hanger rack runs back to front, which is difficult to use.) Only one power outlet was available. You wonder who designs these updates, and if they ever have stayed at a hotel.