Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.6/5 2,120 reviews

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Sofitel Lisbon Liberdade - Image 1
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Avenida Da Liberdade 127, 1269-038 LISBOA, Portugal

Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

Our accommodation(s)

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Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Telephone
+351 21 322 8300

Calls to a national
fixed network

Fax +351 21 322 8310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,120 reviews

Customer review rating 0.5/5

Paul C. Couples - Confirmed reviews ALL

Hi, unfortunately experience of the hotel is shaped by a bout of gastrointestinal discomfort that I experienced on our last day (20th March), and which has left me very unwell and unable to work. I ate at your breakfast buffet at around 9.30am as I had on other days, on this day having a good portion of the cooked chicken that is left out. I did not eat any other food, but I was very unwell at the hotel while waiting for a taxi to the airport, where I continued to be unwell, and have been since. I have seen my doctor this week, and have been unable to work. Please review your processes regarding how long food such as the chicken is cooked and or left out. Other than this, we were overall disappointed with the hotel. We booked because we had a very good stay at the Sofitel in Barcelona. However, the two hotels feel completely different in terms of standard. When we arrived a light in our room was not working, and the phone did not work. We moved rooms, and it was identified that the phone also did not work in our new room, and this was going to be fixed. However, when we realised on 19th March that the coffee pods had not been refilled I had to go down to reception to request more because the phone was still not working. The restaurant at breakfast was very very different to our experience of the Barcelona Skipper Sofitel. I ordered eggs and ham on the first day, and the ham seemed to be incredibly poor quality. On the second day, I ordered a eggs Benedict, and again the meat seemed very very poor quality. After this I stopped ordering those dishes, and stuck to omelette. The concierge staff were very polite and helpful, and an alternative hairdryer was found for my partner after initially being told his was not possible. Receiving a birthday cake on my birthday was a very nice touch and it was very nice :) I used either the weights room or the fitness room every day and found them absolutely fine for a city centre hotel. Overall, we didn't experience this as a 5* hotel, and our experience has made us think twice about the Sofitel brand in future.

Customer review rating 3.0/5

Ying W. Families - Confirmed reviews ALL

The bath towels are old , some of them are slightly gray , not very comfortable using it. The design of the bathroom is not user friendly , not much space for cosmetic stuff. The window of the room is just too small , no natural light in room , creepy , tv turned on by itself at 2am , scary. Staff are ok young

Dear Mrs. W., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We truly regret that your experience did not fully meet your expectations and acknowledge the issues you raised regarding the bath towels, the bathroom layout, the room's natural light, and the unexpected situation with the television. Please rest assured that we will take your comments into consideration for future improvements as we continuously strive to provide our guests with an exceptional level of comfort. We look forward to having the pleasure of welcoming you back to Sofitel Lisbon Liberdade, and to providing a stay that truly lives up to your expectations. Kind regards, Fátima Raña Quality Manager Sofitel Lisbon Liberdade

Customer review rating 4.5/5

Selim B. Families - Confirmed reviews ALL

everyone was very welcoming and attentive, the staff is the Gem, location is great and restaurant is very good, brekfast is amazing, only issue was a bit of renovation ongoing

Dear Mr. B., Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We are truly delighted to know that you had an excellent experience with us. At Sofitel, we take great pride in creating moments of joie de vivre for our guests, and it is a real pleasure to hear your kind words about our staff and location. We hope to have the honour of hosting you again soon for yet another enjoyable visit. Warm regards, Fátima Raña Quality Manager Sofitel Lisbon Liberdade

Customer review rating 4.0/5

Rosalind B. Couples - Confirmed reviews ALL

Every thing was great but one of our bathrooms wasn’t good . The shower was either not working properly or either very difficult to use . Also the hand taps were literally falling to bits.

Dear Mrs. B, Thank you very much for staying with us at Sofitel Lisbon Liberdade and for taking the time to share your feedback. We sincerely appreciate you bringing the matter of the bathroom to our attention. Please accept our apologies for the inconvenience encountered, and rest assured that our team is addressing this with the utmost care and attention. It would be our pleasure to welcome you back for another séjour, and to provide you with the flawless experience you so rightly expect. Kindest regards, Fátima Raña Quality Manager Sofitel Lisbon Liberdade

Customer review rating 2.0/5

Susan M. Business - Confirmed reviews ALL

Hotel is in a great location, walkable to everything. Breakfast and dinner at Matiz was great, all of the restaurant and bar staff wonderful. Housekeeping slams doors in the morning instead of propping doors open and unplugged my phone chargers to plug lamps in which I didn’t like. Rooms are very dated, door to bathroom are difficult to open, shower floods and coffee maker is impossible to use. Had to go downstairs on my pajamas to get coffee in the morning. Beds are comfortable but amen Kyle’s in the room and usb plugs in bed are only on one side and didn’t work. Front desk staff was not great and when asked for help it was clear that they weren’t trained to asssit during the weekend when reservation department was closed. Not 5 star standards this in my opinion is a low 4 star hotel. Lots of improvements to be made and understand that a refurbishment is coming soon, but I choose it based on current conditions for 11 rooms and was extremely disappointed. The service wasn’t great and rooms were not up to industry standards of a 5 star hotel.

Dear Mrs. M., It is with our utmost gratitude that we thank you for choosing Sofitel Lisbon Liberdade for your recent stay. It was truly a pleasure to welcome you and your distinguished group, and we are delighted to know that you appreciated the refined ambiance of our restaurant and bar. Nonetheless, we deeply regret that your experience did not fully reflect the level of excellence we strive to deliver. As we look ahead to our upcoming renovations, we are committed to addressing the points you so kindly shared and to further elevating every facet of our guest experience. Concerning the attentiveness of our team, please accept our sincere apologies for the situation you encountered. It is most regrettable that our ambassadors were not as proactive as expected in resolving the matters at hand. Your feedback is of the highest value to us and will serve as a guiding force in continuously refining our standards of service. We would be truly honored to welcome you again and to offer you the exceptional, five-star experience that is the hallmark of Sofitel. Warmest regards, Fátima Raña Quality Manager Sofitel Lisbon Liberdade

Other web-users rate our hotel

  • 811 reviews 9.8/10 Location
  • 902 reviews 6.9/10 Room
  • 1,391 reviews 8.7/10 Service
  • 11 reviews 3.1/10 WiFi
  • 431 reviews 5.8/10 Comfort
  • 347 reviews 8.5/10 Breakfast
  • 309 reviews 8.7/10 Food
  • 213 reviews 8.2/10 Cleanliness

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