Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.3/5 1,025 reviews

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Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

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Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT AND ROOFTOP LISBOA

On the ground floor, there is a pizzeria takeaway service from the glazed gallery inside Mama. The rooftop restaurant has a charcoal grill and bar, providing a wonderful view of the city and the ocean.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,025 reviews

Customer review rating 4.5/5

Natalie K. Couples - Confirmed reviews ALL

I enjoyed the vibe and the staff were great.

Customer review rating 5.0/5

Natasa K. Business - Confirmed reviews ALL

Got a room upgrade, very pleasant and forthcoming staff, thank you

Dear Natasa, Thank you so much for your wonderful feedback and for the perfect score. We are truly delighted to hear that you had such a great stay and that you appreciated the room upgrade as well as the friendliness and attentiveness of our team. Your kind words mean a lot to us. We will also make sure to share your special mention with the team members who were on duty that afternoon, they will be very happy to know they made a positive impact on your experience. We hope to have the pleasure of welcoming you back very soon to Mama Shelter Lisboa. Henrique Gutierrez Front Office Supervisor Mama Shelter Lisboa ❤️

Customer review rating 5.0/5

Zaixi Y. Couples - Confirmed reviews ALL

Lovely neighbourhood, well connected through public transport, close to 3 supermarkets and many restaurants.

Dear Zaixi, Thank you so much for your wonderful feedback and for the perfect score. We are delighted to hear that you enjoyed our location and the neighborhood, as well as the style and atmosphere of the hotel. It’s great to know that the easy access to transport, restaurants, and nearby facilities contributed to such a positive experience. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We hope to have the pleasure of welcoming you back very soon to Mama Shelter Lisboa. Henrique Gutierrez Front Office Supervisor Mama Shelter Lisboa ❤️

Customer review rating 5.0/5

Truc M. Couples - Confirmed reviews ALL

The staff at Mama Shelter are truly top notch. A special thank you to Carolina and Margarida. They're so lovely to help us with trains and bus transportations, we had so many questions! They were very patient and knowledgeable. They seem to really love with job, it shows. They're so lovely and kind upon our arrival. We've noted that we were celebrating our 10-year anniversary and the hotel provided a lovely welcome gift in our room. It was a nice surprise that our room was available at 12pm for early check in. The hotel and the room were phenomenal. Everything is exactly as the photos on their website and google. The shows has nice pressure and very hot water as we came when it was cloudy and a bit cold. During the day, it was hot so the aircon was very nice. They had the nicest bath towels, very big and soft. The cleaning staff was also very lovely and cleaned our room well. 10/10 would return if we come back to Lisbon. Thank you team!

Dear Truc M., Thank you for your amazing review! We’re so happy to hear you had such a great stay with us. A special thank you for mentioning Carolina and Margarida, we’ll be sure to share your kind words with them. We’re also glad you enjoyed the room, the early check-in, and your anniversary surprise. We truly appreciate your feedback and hope to welcome you back very soon! Sincerely, Mama Shelter Lisbon

Customer review rating 3.5/5

Robert W. Business - Confirmed reviews ALL

Really disappointed that my pre-advised early check in request wasn’t even acknowledged and I was not recognised as an ALL gold member. For me this is quite important as I had been up for 30 hours travelling so a disappointment as I know I could have stayed elsewhere and received this. I was also unable to redeem the usual Gold member welcome drink and was told they “don’t do that”. Other than that the room was very nicely presented, clean and spacious (I think I received an upgrade, but this wasn’t mentioned at reception so I am guessing going off the room description having never stayed there before) and the bed was very comfy. I was allowed to have late check out by 1 hour. So the room = great, my membership status experience = not so great

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mama Shelter Lisbon

Other web-users rate our hotel

  • 525 reviews 9.3/10 Location
  • 825 reviews 6.6/10 Room
  • 1,028 reviews 8.3/10 Service
  • 6 reviews 8.3/10 WiFi
  • 601 reviews 8.3/10 Food
  • 518 reviews 9.4/10 Vibe
  • 455 reviews 5.1/10 Comfort
  • 332 reviews 8.6/10 Breakfast

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