Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.4/5 1,135 reviews

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Mama Shelter Lisbon - Image 1
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Rua do Vale de Pereiro 19, RNET 10236, 1250-270 LISBOA, Portugal

Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

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Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Telephone
+351 21 054 9899

Calls to a national
fixed network

Fax +35100

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant & Rooftop Lisboa

On the ground floor, there is a pizzeria takeaway service from the glazed gallery inside Mama. The rooftop restaurant has a charcoal grill and bar, providing a wonderful view of the city and the ocean.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,135 reviews

Customer review rating 4.5/5

Miguel T. Families - Confirmed reviews ALL

Staying to visit family for the holidays. The staff is very friendly and a shout out to Gonçalo at the reception. Very helpful and attentive.

Dear Miguel, Thank you very much for your kind feedback. We are delighted to know you enjoyed our location and that our team made your stay special. We hope to welcome you back to Mama Shelter Lisbon very soon. Kind regards, Ana Front Office Mama Shelter Lisboa

Customer review rating 4.0/5

Emmanuel J. R. K. Families - Confirmed reviews ALL

Mama Shelter Lisbon is ideally located, making it easy to explore the entire city. With two major metro stations, a bus stop nearby, and convenient access to Rossio train station, getting around is effortless. The hotel offers good 3-star standards: the staff are welcoming, professional, and consistently helpful. The rooms are spacious, though they would benefit from some refreshing, as both the room décor and bathroom feel a bit dated. Minor maintenance issues were noticeable, such as a shaky sink tap. The ground-floor restaurant is a real highlight. Breakfast was enjoyed every morning, offering tasty and varied options. In the evenings, the atmosphere is lively and pleasant, attracting a diverse crowd of all ages and offering a varied menu.

Dear Emmanuel, Thank you very much for sharing your detailed feedback following your recent family stay at Mama Shelter Lisbon. We are delighted to hear that you enjoyed our central location, the welcoming atmosphere, our restaurant, and breakfast offerings. It is also wonderful to know that our team contributed positively to your experience. We appreciate your constructive comments regarding the room decoration and maintenance. Please be assured that your observations have been shared with the relevant teams, as they are essential to help us continue improving our guests’ experience. We look forward to welcoming you back to Mama Shelter Lisbon for another enjoyable stay. Warm regards, Ana Pedro Front Office Agent Mama Shelter Lisbon

Customer review rating 4.5/5

Rhondale B. Solo - Confirmed reviews ALL

This was a small enough hotel to make it feel "comfy" although Mama Shelter is a chain hotel. Interesting room decor. The staff was nice and helpful. One staff member even researched options around for vegetarian meals (much appreciated). And, the cookies in my room upon arrival...got my stay off to a great start! I was able to enjoy meals in the restaurant. Also, have my nightly tea quietly in my room

Dear Rhondale, Thank you so much for sharing your wonderful feedback! We are delighted to hear that you felt cozy and welcomed during your stay, and that our team was able to assist with vegetarian dining options—it's always our goal to make every guest feel at home. We’re also glad you enjoyed the little touches like the arrival cookies and your tea moments in the room. Your kind words will certainly be shared with our team—they will be thrilled! We look forward to welcoming you back to Mama Shelter Lisbon for another memorable stay. Warm regards, Ana Pedro Front Office Agent Mama Shelter Lisbon

Customer review rating 5.0/5

Stephen R. Couples - Confirmed reviews ALL

Great Hotel with central location. Excellent staff.

Dear Stephen, Thank you very much for your fantastic review! We are thrilled to hear that you enjoyed our central location, helpful team, and flexible breakfast options. It’s great to know that our sustainable initiatives and choice of room services added to your positive experience. Your kind words will be shared with the team—they’ll be delighted! We look forward to welcoming you back to Mama Shelter Lisbon for another memorable stay. Warm regards, Ana Pedro Front Office Agent Mama Shelter Lisbon

Customer review rating 2.5/5

Josef M. Business - Confirmed reviews ALL

The hotel was okay but there was no recognition of my ALL Platinum status whatsoever - no upgrade (despite available rooms), no welcome drink, no gift ...

Dear Josef, Thank you for taking the time to share your feedback following your recent stay at Mama Shelter Lisbon. We sincerely apologize that your ALL Platinum status was not recognized and that your check-in experience did not meet your expectations. This is certainly not the standard of service we aim to provide. Please be assured that your comments regarding upgrades, welcome amenities, and the check-in process have been shared with our team to ensure improvements are made. Your feedback is essential in helping us provide a better experience for all our loyal guests. We hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the benefits of your ALL Platinum status. Warm regards, Ana Pedro Front Office Agent Mama Shelter Lisbon

Other web-users rate our hotel

  • 564 reviews 9.3/10 Location
  • 887 reviews 6.5/10 Room
  • 1,107 reviews 8.5/10 Service
  • 6 reviews 8.3/10 WiFi
  • 650 reviews 8.3/10 Food
  • 553 reviews 9.5/10 Vibe
  • 485 reviews 5.2/10 Comfort
  • 372 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.