Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.4/5 1,263 reviews

Mama Shelter Lisbon - Image 1
Mama Shelter Lisbon - Image 2
Mama Shelter Lisbon - Image 3
Mama Shelter Lisbon - Image 4

Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,263 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

loved the location however my room was below the roof top bar and I could not keep the blinds open

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Great stay, loaction and staff

Customer review rating 4.5/5

Hanine P. Solo - Confirmed reviews ALL

You surely had high standards while recruiting your staff as, hats off, they are the cherry on top for my stay. I felt welcomed, supported and valued. The room was charming and neat, I can't wait to experience a new Mama shelter and to be back to Lisbon for sure!

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

The "no, that's not possible" stay

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Having stayed at the Mama Shelter in Bordeaux and London (and been very pleased), we booked with friends to stay 3 nights at the Mama Shelter in Lisbon. The theme of the stay in Lisbon was "no, that's not possible"... (1) I called the day before arriving to ask if the rooftop bar was open and if I could reserve a table. I was told it was "first come, first served" so we should go up early. On going to the bar (24 hours after phoning), the security team told us that it was closed for a private function. (2) On returning to the hotel from dinner on the third evening (at approx 10.30pm), we wanted to sit at one of the tables in the restaurant/bar and order some drinks for our party. However, one of the hotel employees followed me to tell me we were not allowed to sit if we weren't ordering dinner! If we didn't want to stand at the unappealing and cramped bar we had to leave. (3) We purchased breakfast for all three mornings and on the third day I took a kiwi from a bowl at the entrance to the restaurant. I was told I had to put it back as it was for "breakfast on the go" and not included in the breakfast buffet menu. Although I explained that there was little fruit and there were no kiwis in the main buffet area, I was made to put it back! (4) On our final morning, we sat in the restaurant area to order drinks and were told to move from the table we were sitting at as the staff were going to set that table for lunch. We moved. One hour later, the table had still not been set... On a separate note, the toilets below the restaurant area were also untidy on Sunday afternoon and clearly hadn't been checked for hours. Lisbon is a beautiful city but we were not made to feel welcome by the Mama Shelter. Such a disappointment.

Dear Sophie, Mama appreciates you taking your time to tell us about your experience In Mama Lisboa and we're sad to know that it wasn't perfect. We always try our best to give all our guests the best stay possible so as you can feel right at home. Since you shared all these situations that happened during your stay, we have spoken to our staff in order to prevent similar things from happening again. We would love to have you once again in Mama Lisboa, so that we can give us another chance to show you the true experience that we are capable of giving. In hopes to seeing you again, The FO Team

Too far out but great stay

Customer review rating 4.5/5

Sally J. Couples - Confirmed reviews ALL

The staff in this hotel are wonderful. I particularly loved the barman who looks after the hornet in the roof top bar. They were all really genuinely nice people. Breakfast staff also deserve a mention

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

great location and staff!

Customer review rating 4.5/5

Michael W. Solo - Confirmed reviews ALL

Fun and very comfortable place

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Other web-users rate our hotel

  • 458 reviews 9.3/10 Location
  • 868 reviews 6.5/10 Room
  • 1,188 reviews 8.5/10 Service
  • 5 reviews 10/10 WiFi
  • 761 reviews 8.4/10 Food
  • 684 reviews 9.5/10 Vibe
  • 451 reviews 5.3/10 Comfort
  • 396 reviews 8.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisboa