Mama Shelter Lisbon

Mama Shelter Lisbon

Customer review rating (ALL Rating) 4.3/5 290 reviews

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Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

  • RATO:  Rato

  • By plane

    Lisbon Airport At 10km / 6 miles

  • By train

    RAMO At 1km / 0.62 miles

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  290 reviews

AWESOME STAFF AND HOTEL!

Customer review rating 5.0/5

Pauline Couples - Confirmed reviews ALL

Comfy room, clean, good a/c. Helpful and welcoming team at the reception desk, friendly and smily staffs in the rooftop and restaurant.

Dear Pauline F., Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

amazing place

Customer review rating 5.0/5

Julia Couples - Confirmed reviews ALL

Great place and the people who work there!! Will come back!

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Poor service, poor options available

Customer review rating 1.5/5

Debora F. Business - Confirmed reviews ALL

No mini bar, no water in the rooms for drinking, no room service. It was a very poor experience overall. There were some flooding in the rooftop and the air conditioning wasn’t working. No value for the money paid.

Dear Debora, We are sorry to hear we failed to meet your expectations. Mama Lisboa recently opened and we know that we still have room for improvement. In any case, we are sorry to hear that we did not live up to your expectations. Please know that our mission is to provide nothing but the highest levels of comfort and service to all our guests. We sincerely hope that you will give us another opportunity to show you this commitment. Mama Loves You and looks forward to welcome you back soon!

Great place to stay

Customer review rating 5.0/5

Jenny Solo - Confirmed reviews ALL

The place is awesome, people are nice, the beds are super comfortable! The roof top bar is a nice play to have a drink.

Dear Jenny, Thank you for sharing your experience with us! We are thrilled to know you had such a nice team and really enjoyed the courtesy of our team and the comfort of our beds! Mama Loves You and hopes to see you gain soon! <3

Lovely hotel, well located. Facilities closed.

Customer review rating 3.0/5

M. Business - Confirmed reviews ALL

We selected Mama Shelter so we could host meeting on the roof terrace. However this was closed for a private function and we had the choice of the restaurant playing loud music or a small terrace surrounded by air conditioning pumps and building works. Very disappointed to be charged full rate for 1/2 the facilities

Dear M., Thank you for taking the time to write us regarding your experience at Mama Lisboa. We regret to hear we failed to meet your expectations but would love to clarify that during those dates the rooftop was opened for an event that was accessible to everyone, including guests. We sincerely wish you would give us another opportunity to show you our commitment with comfort and quality fo service. Mama Loves You and hopes to see you again soon! <3

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