Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.3/5 972 reviews

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Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

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Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT AND ROOFTOP LISBOA

On the ground floor, there is a pizzeria takeaway service from the glazed gallery inside Mama. The rooftop restaurant has a charcoal grill and bar, providing a wonderful view of the city and the ocean.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  972 reviews

Customer review rating 5.0/5

Stephanie J. Business - Confirmed reviews ALL

This area is such a nice place to stay - walkable to incredible restaurants and parks, and far enough away from the swarming tourist area that you feel you can actually take in some real neighbourhoods. I found all the shops and restaurants in the area to be excellent, service at the restaurant was so friendly, efficient, and fun! It's a short walk to the main streets, close to a few grocery stores if you want to add to your fridge. Rooms were fun, and very well laid out (room to open your suitcase, a closet, fridge, etc. Will absolutely stay here when I'm back!

Dear Guest, Thank you so much for your wonderful review of Mama Shelter Lisboa. We’re delighted to hear you enjoyed the neighborhood, the local restaurants and parks, and that you appreciated being close to the city while still feeling part of a real local area. It’s also great to know you enjoyed the room layout and the comfort it offered during your stay. Your kind words about our restaurant team are truly appreciated, and we’re very happy they helped make your experience even more enjoyable. We can’t wait to welcome you back again on your next visit to Lisbon! Mama Shelter Lisbon

Customer review rating 3.5/5

Philip T. Couples - Confirmed reviews ALL

We enjoyed the hotel, although it was too far from the bars and nightlife which seemed to be down near the seafront and main square.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mama Shelter Lisbon

Customer review rating 2.5/5

Armando O. C. Business - Confirmed reviews ALL

Misleading and dishonest front desk staff. After a 12+ hour journey from Miami with a layover in Amsterdam, my partner and I arrived at the hotel exhausted — 4 hours before the official check-in time. I proactively offered to pay for early check-in. The front desk agent flatly refused, repeatedly insisting the hotel was at 100% capacity with no rooms available. What I observed told a very different story: walk-in guests were paying upfront and receiving rooms immediately, right in front of me. After waiting two hours and requesting a manager, a room was suddenly "found" and assigned to me within minutes. When I received my key, I noticed it had been sitting in a bowl alongside many other pre-prepared keys — clearly ready long before I was ever told a room was unavailable. This was not a capacity issue. It was a deliberate choice to turn away a tired, paying guest who had a reservation — while accommodating walk-ins at will. The dishonesty is the most frustrating part. A simple "we're prioritizing walk-ins right now" would have been more respectful than being lied to for two hours.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mama Shelter Lisbon

Customer review rating 4.5/5

Muntadhar A. Couples - Confirmed reviews ALL

We had a very pleasant stay at Mama Shelter Lisbon. The hotel has a unique and stylish design, a great atmosphere, and a convenient location. We also appreciated the thoughtful gesture from the team in recognizing our anniversary with a cake and special touches in the room. The restaurant was excellent, and the pizza was one of the highlights of our stay. The staff were friendly and welcoming throughout. There are a few areas that could be improved. The room had limited storage space for luggage and clothes, which may be challenging for longer stays. We also noticed that the scent in the room and hallways was quite strong and not always comfortable for us. In addition, having a wider selection of pillow types would help guests with different sleeping preferences. Overall, we enjoyed our stay and appreciated the hotel’s design, location, restaurant, and hospitality. Thank you to the team for making our visit special.

Dear Guest, Thank you for sharing your detailed feedback about your stay at Mama Shelter Lisboa. We’re very happy to hear you enjoyed the design, atmosphere, location, and especially the restaurant and pizza. It’s also wonderful that we could help make your anniversary celebration a special moment. We truly appreciate your constructive comments as well. Your feedback regarding storage space, room scent, and pillow variety is very helpful, and we will share it with our team as we continuously work to improve the comfort of our guests. It was a pleasure having you with us, and we hope to welcome you back again in the future for an even more comfortable stay. Best regards, Mama Shelter Lisbon

Customer review rating 4.5/5

Serge P. Couples - Confirmed reviews ALL

We stayed for three nights. The hotel is well located with stylish and modern internal design. The staff was super friendly and welcoming. Food was of good quality and we greatly enjoyed the rooftop. The bed was comfortable and the room cosy yet on the small side Vs similar level alternatives. The inside restaurant suffers from poor acoustics which made the DJ session during Saturday dinner very painful to the ears (in addition to not allowing for any conversation). The music was so loud and the distortions (especially in the treble) so present that our smart devices warned us that they captured extremely loud environment to the point that we could suffer permanent hearing losses with extremes above 100Db (and we were quite far from the speakers).

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay. We are delighted to read that you appreciated our location, design, rooftop, food quality, and especially the friendliness of our team — your kind words truly mean a lot to us. At the same time, we are sorry to learn that certain aspects of your experience did not fully meet your expectations. Please rest assured that your comments have been carefully noted and will be shared with the relevant teams, as guest comfort is always a priority for us. We sincerely hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Best regards, Mama Shelter Lisbon

Other web-users rate our hotel

  • 502 reviews 9.4/10 Location
  • 782 reviews 6.5/10 Room
  • 990 reviews 8.3/10 Service
  • 5 reviews 7.9/10 WiFi
  • 589 reviews 8.5/10 Food
  • 504 reviews 9.4/10 Vibe
  • 437 reviews 4.9/10 Comfort
  • 310 reviews 8.7/10 Breakfast

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