Thank you to Andre for a warm welcome to MSL. He was also the Frond Desk Agent checking me out. He spontaneously offered tips about Lisbon and assisted me with making a lunch reservation. He adjusted the reservation (made for two) to a single one proactively. Upon departure, he promptly corrected a rate overcharge. I found a long black hair in the shower (but I did not bother reporting it to the front desk, my stay was too short). Not a complaint, I'm just sharing it with you here - for your information. I found dealing with reservation a bit tedious. I had originally booked for two nights and then decided to shorten my stay by one night. Many of my emails asking for an update were left unanswered, I eventually had to call the hotel to enquire if my request had been taken care of.

The hotel was located near our friends' house and not too far from city center. The hotel and rooms seem newly renovated, and were clean and comfy to stay (though a bit too small). The beds were VERY comfortable and the showers were excellent (good water pressure, good towels).

Super comfortable bed, quiet, dark room after a long overnight flight. Centrally located and great coffee, food and drinks right downstairs. Lovely, helpful staff. The perfect place to rest!

The hotel probably needs a bit of time to develop it's vibe. The roof terrace is good. Very surprised there's no coffee machine in the rooms. I've stayed at other mama shelters but probably won't book this one again. Considering the options in Lisbon, it doesn't seem like good value for the price.

From Check-in to day to day interaction, very friendly staff - eager to help.

Staff was friendly and helpful but overall through the amenities provided were basic for the cost (tap water, no coffee, tea, kettle, working surface, storage). The area was central to and walkable, and the rooftop bar is nice and busy. Unfortunately had a fire alarm at 4am one night that lasted for about an hour even though we had been told to go back to rooms, which ruined a night of sleep - but there’s not a lot the hotel can do about that.

Fabulous location, we were so happy to have our base where it was. The medium sized room seemed very small! Not much room to get dressed for two people and there was a lack of storage such as cupboards and drawers for personal belongings. Beds were lovely and comfortable, however I would recommend the large room for a little more space (or a longer stay such as ours) as there was only enough room for a bed. Would have been nice to have coffee / water available in room or via room service. I was surprised that you had to go to the bar to order drinks in the morning. Shower and other facilities were amazing! Spotlessly clean. Thank you

Fun place, well design, confortable room, geat food & drinks

Check-in was just shy of a circus. The day we checked-in there seemed to corporate event (Mama Shelter employees) that created a nightmare with people checking out late and rooms not being cleaned. We arrived to check-in a bit after the time that normal check-in began and we were told that our room wasn't ready. We had quite a bit of work gear and stuff for our 2 year old daughter. Instead of leaving hotel, we decided to go the restaurant as we were told there was a Sunday brunch happening. We went for brunch but weren't warned before hand that there were only 15 minutes left. So it turned into an all-you-can-eat...for 15 minutes. The restaurant itself is nice and the staff is really friendly. The front desk staff was nice as well, but definitely shook from the wave of people at the hotel. The lack of acknowledgement of our ALL status was weird too. We were told that the welcome drink was the bottled water in the room. That's the first for us. Normally, a bottle of water is a complimentary and welcome drink vouchers are given on top of that so it can be enjoyed in the bar. The room was fantastic. The bed was super comfy. We liked the TV package. We're not big TV watchers but it was cool to have movies available. It was odd that a nice, new, hipster hotel didn't have USD outlets in the room. That's a mistake or oversight. There were generally long lines at the reception whenever we went there. Check-out actually went faster than we thought since I wanted to burn points. Normally it takes longer than the receptionist panics, but the guy checking me out didn't and was able to handle it relatively quickly. Would I stay again? Yes. I think 3 months in to being open there are still kinks to be worked out.

We were travelling for the first time to Lisbon and the experience was amazing despite of the weather. The room (Mama Medium) was top and the bed so comfy that I could rest much better than the last months in my own bed. The bar and restaurant are always full of ambience with high quality products. Last but not least, we want to thank Gina for her kindness and her passion. She is the type of receptionnist every hotel should have.