Mama Shelter Lisbon

Mama Shelter Lisbon

Customer review rating (ALL Rating) 4.4/5 605 reviews

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Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  605 reviews

Average experience

Customer review rating 3.5/5

Artur Couples - Confirmed reviews ALL

Rooftop were closed during 3 out of 4 our nights which was a big blow for us. We’ve chosen the hotel because of the rooftop yet we were not able to go there. Lack of proper shampoo or shower gel in the room is also a drawback for general experience.

Wasn't impressed

Customer review rating 2.5/5

Drew Solo - Confirmed reviews ALL

Check in was extremely slow, waited 20 minutes to be served. No apology for the delay. No recognition as Accor Platinum , not even the welcome drink I thought was standard. As there was no mention of my status I assume I didn't get an upgrade. I did get some fruit and cookies in the room. Lift always had an off smell. Rooms small and basic. Staff were hit and miss, most were too busy trying to look and act cool rather than help you with anything. Won't be returning.

Dear Drew F., Thank you for taking the time to tell us about your experience at the Mama Shelter Lisbon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FO Team

Great stay

Customer review rating 5.0/5

Asya Friends - Confirmed reviews ALL

lovely hotel, super friendly staff, very comfortable bed, amazing food. would definitely stay again!

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Very cool hotel/Excellent location

Customer review rating 4.5/5

Jay Couples - Confirmed reviews ALL

Really enjoyed our stay. Room was small but bed is extremely comfortable. Love the large tv with large selection of free movies. Has a very cool vibe. Would stay again.

Dear Jason, Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Great stay

Customer review rating 3.5/5

Emily C. Couples - Confirmed reviews ALL

Fabulous hotel with a great vibe especially as we arrived over Halloween weekend. The bar downstairs was really busy but we managed to find a spot at the bar. Cocktails were delicious and great bartending staff. Great location.

Dear Emily, On behalf of the entire team, thank you for taking the time to answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! <3

Other web-users rate our hotel

  • 234 reviews 8.9/10 Location
  • 426 reviews 6.6/10 Room
  • 510 reviews 8.3/10 Service
  • 326 reviews 9.6/10 Vibe
  • 292 reviews 7.7/10 Food
  • 216 reviews 5.5/10 Comfort
  • 200 reviews 8.4/10 Amenities
  • 143 reviews 8.8/10 Breakfast

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