Mama Shelter Lisbon 3 stars

loved the location however my room was below the roof top bar and I could not keep the blinds open

You surely had high standards while recruiting your staff as, hats off, they are the cherry on top for my stay. I felt welcomed, supported and valued. The room was charming and neat, I can't wait to experience a new Mama shelter and to be back to Lisbon for sure!

Having stayed at the Mama Shelter in Bordeaux and London (and been very pleased), we booked with friends to stay 3 nights at the Mama Shelter in Lisbon. The theme of the stay in Lisbon was "no, that's not possible"... (1) I called the day before arriving to ask if the rooftop bar was open and if I could reserve a table. I was told it was "first come, first served" so we should go up early. On going to the bar (24 hours after phoning), the security team told us that it was closed for a private function. (2) On returning to the hotel from dinner on the third evening (at approx 10.30pm), we wanted to sit at one of the tables in the restaurant/bar and order some drinks for our party. However, one of the hotel employees followed me to tell me we were not allowed to sit if we weren't ordering dinner! If we didn't want to stand at the unappealing and cramped bar we had to leave. (3) We purchased breakfast for all three mornings and on the third day I took a kiwi from a bowl at the entrance to the restaurant. I was told I had to put it back as it was for "breakfast on the go" and not included in the breakfast buffet menu. Although I explained that there was little fruit and there were no kiwis in the main buffet area, I was made to put it back! (4) On our final morning, we sat in the restaurant area to order drinks and were told to move from the table we were sitting at as the staff were going to set that table for lunch. We moved. One hour later, the table had still not been set... On a separate note, the toilets below the restaurant area were also untidy on Sunday afternoon and clearly hadn't been checked for hours. Lisbon is a beautiful city but we were not made to feel welcome by the Mama Shelter. Such a disappointment.

The staff in this hotel are wonderful. I particularly loved the barman who looks after the hornet in the roof top bar. They were all really genuinely nice people. Breakfast staff also deserve a mention

Fun and very comfortable place