Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.4/5 1,512 reviews

Best price
guarantee
Mama Shelter Lisbon - Image 1
Mama Shelter Lisbon - Image 2
Mama Shelter Lisbon - Image 3
Mama Shelter Lisbon - Image 4
Rua do Vale de Pereiro 19, RNET 10236, 1250-270 LISBOA, Portugal

Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Telephone
+351 21 054 9899

Calls to a national
fixed network

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,512 reviews

Okay

Customer review rating 2.0/5

Susan P. Business - Confirmed reviews ALL

The room smelled of sewage and my refrigerator didn’t work. But the bed was comfy

Dear Susan P., Thank you for taking the time to tell us about your experience at the Mama Shelter Lisbon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mama

Well located, very clean, great hotel.

Customer review rating 4.5/5

K C. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay for 3 nights at Mama Shelter. A clean, unique hotel with very friendly staff. Comfortable room (medium sized) and lovely big shower. The only improvement would be to have tea/coffee making facilities in the room.

On behalf of the entire team, thank you for taking the time to write this review / answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! <3

Good stay, well located and good breakfast.

Customer review rating 3.5/5

Naiara P. Business - Confirmed reviews ALL

Comfy bed, missing water or some drinks in the room. When I checked in, I got the keys for a room that was still not ready and with another guests belonging, I had to go back to change the key.

Dear Naiara P., Thank you for taking the time to tell us about your experience at the Mama Shelter Lisbon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mama

Hotel with personality!

Customer review rating 4.5/5

Micaela Friends - Confirmed reviews ALL

Great hotel to stay in, location was good aswell. All details well thought. Rooftop was great! Enjoyed breakfast and loved the decor! Only - was not So pro staff at reception. Werent aware of accor loyalty programme benefits and gave us 2 different price for breakfast. Other than that it was great stay!

Super Cool Hotel

Customer review rating 5.0/5

Paula L. Families - Confirmed reviews ALL

Super cool hotel, staff were lovely, fabulous vibe. Everything about our stay was spot on in this beautiful City. Will definitely return and have recommended to everybody. Thank you for free upgrade for breakfast.

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Other web-users rate our hotel

  • 565 reviews 9/10 Location
  • 1,025 reviews 6.6/10 Room
  • 1,376 reviews 8.5/10 Service
  • 6 reviews 10/10 WiFi
  • 833 reviews 8.2/10 Food
  • 756 reviews 9.5/10 Vibe
  • 537 reviews 5.6/10 Comfort
  • 441 reviews 9.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Lisboa
Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.